JP6624368B2 - 接客モニタリングシステム及び接客モニタリング方法 - Google Patents

接客モニタリングシステム及び接客モニタリング方法 Download PDF

Info

Publication number
JP6624368B2
JP6624368B2 JP2015171556A JP2015171556A JP6624368B2 JP 6624368 B2 JP6624368 B2 JP 6624368B2 JP 2015171556 A JP2015171556 A JP 2015171556A JP 2015171556 A JP2015171556 A JP 2015171556A JP 6624368 B2 JP6624368 B2 JP 6624368B2
Authority
JP
Japan
Prior art keywords
customer
customer service
data
utterance
predetermined
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Active
Application number
JP2015171556A
Other languages
English (en)
Japanese (ja)
Other versions
JP2016071867A (ja
JP2016071867A5 (https=
Inventor
久裕 田中
久裕 田中
昭年 泉
昭年 泉
正成 宮本
正成 宮本
信一 重永
信一 重永
亮太 藤井
亮太 藤井
広志 田中
広志 田中
寿嗣 辻
寿嗣 辻
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Panasonic Intellectual Property Management Co Ltd
Original Assignee
Panasonic Intellectual Property Management Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Panasonic Intellectual Property Management Co Ltd filed Critical Panasonic Intellectual Property Management Co Ltd
Priority to US15/513,622 priority Critical patent/US10706448B2/en
Priority to PCT/JP2015/004661 priority patent/WO2016051693A1/ja
Publication of JP2016071867A publication Critical patent/JP2016071867A/ja
Publication of JP2016071867A5 publication Critical patent/JP2016071867A5/ja
Application granted granted Critical
Publication of JP6624368B2 publication Critical patent/JP6624368B2/ja
Active legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Images

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0613—Electronic shopping [e-shopping] using intermediate agents
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
    • G06Q10/06398—Performance of employee with respect to a job function
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07G—REGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
    • G07G1/00—Cash registers
    • G07G1/12—Cash registers electronically operated
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/08—Speech classification or search
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L17/00—Speaker identification or verification techniques
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L17/00—Speaker identification or verification techniques
    • G10L17/22—Interactive procedures; Man-machine interfaces
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L25/00—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00
    • G10L25/78—Detection of presence or absence of voice signals
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/02—Feature extraction for speech recognition; Selection of recognition unit
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/02—Feature extraction for speech recognition; Selection of recognition unit
    • G10L2015/025—Phonemes, fenemes or fenones being the recognition units
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/08—Speech classification or search
    • G10L2015/088—Word spotting
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G10L2015/226—Procedures used during a speech recognition process, e.g. man-machine dialogue using non-speech characteristics
    • G10L2015/227—Procedures used during a speech recognition process, e.g. man-machine dialogue using non-speech characteristics of the speaker; Human-factor methodology
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L21/00—Speech or voice signal processing techniques to produce another audible or non-audible signal, e.g. visual or tactile, in order to modify its quality or its intelligibility
    • G10L21/02—Speech enhancement, e.g. noise reduction or echo cancellation
    • G10L21/0208—Noise filtering
    • G10L21/0216—Noise filtering characterised by the method used for estimating noise
    • G10L2021/02161—Number of inputs available containing the signal or the noise to be suppressed
    • G10L2021/02166—Microphone arrays; Beamforming

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Physics & Mathematics (AREA)
  • Human Resources & Organizations (AREA)
  • Economics (AREA)
  • Strategic Management (AREA)
  • Development Economics (AREA)
  • General Physics & Mathematics (AREA)
  • Human Computer Interaction (AREA)
  • Multimedia (AREA)
  • Acoustics & Sound (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Health & Medical Sciences (AREA)
  • General Business, Economics & Management (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Finance (AREA)
  • Theoretical Computer Science (AREA)
  • Marketing (AREA)
  • Accounting & Taxation (AREA)
  • Educational Administration (AREA)
  • Computational Linguistics (AREA)
  • Game Theory and Decision Science (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Computer Vision & Pattern Recognition (AREA)
JP2015171556A 2014-09-30 2015-08-31 接客モニタリングシステム及び接客モニタリング方法 Active JP6624368B2 (ja)

Priority Applications (2)

Application Number Priority Date Filing Date Title
US15/513,622 US10706448B2 (en) 2014-09-30 2015-09-14 Service monitoring system and service monitoring method
PCT/JP2015/004661 WO2016051693A1 (ja) 2014-09-30 2015-09-14 接客モニタリングシステム及び接客モニタリング方法

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
JP2014201881 2014-09-30
JP2014201881 2014-09-30

Publications (3)

Publication Number Publication Date
JP2016071867A JP2016071867A (ja) 2016-05-09
JP2016071867A5 JP2016071867A5 (https=) 2018-10-11
JP6624368B2 true JP6624368B2 (ja) 2019-12-25

Family

ID=55867000

Family Applications (1)

Application Number Title Priority Date Filing Date
JP2015171556A Active JP6624368B2 (ja) 2014-09-30 2015-08-31 接客モニタリングシステム及び接客モニタリング方法

Country Status (2)

Country Link
US (1) US10706448B2 (https=)
JP (1) JP6624368B2 (https=)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN112102814A (zh) * 2020-11-09 2020-12-18 深圳市友杰智新科技有限公司 唤醒模型的评估方法、装置、计算机设备和存储介质

Families Citing this family (96)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US10083409B2 (en) 2014-02-14 2018-09-25 Bby Solutions, Inc. Wireless customer and labor management optimization in retail settings
US10264030B2 (en) 2016-02-22 2019-04-16 Sonos, Inc. Networked microphone device control
US9947316B2 (en) 2016-02-22 2018-04-17 Sonos, Inc. Voice control of a media playback system
US9811314B2 (en) 2016-02-22 2017-11-07 Sonos, Inc. Metadata exchange involving a networked playback system and a networked microphone system
US9965247B2 (en) 2016-02-22 2018-05-08 Sonos, Inc. Voice controlled media playback system based on user profile
US10095470B2 (en) 2016-02-22 2018-10-09 Sonos, Inc. Audio response playback
US9820039B2 (en) 2016-02-22 2017-11-14 Sonos, Inc. Default playback devices
US20170309273A1 (en) * 2016-04-21 2017-10-26 Wal-Mart Stores, Inc. Listen and use voice recognition to find trends in words said to determine customer feedback
US9978390B2 (en) 2016-06-09 2018-05-22 Sonos, Inc. Dynamic player selection for audio signal processing
US10134399B2 (en) 2016-07-15 2018-11-20 Sonos, Inc. Contextualization of voice inputs
US10115400B2 (en) 2016-08-05 2018-10-30 Sonos, Inc. Multiple voice services
US9942678B1 (en) 2016-09-27 2018-04-10 Sonos, Inc. Audio playback settings for voice interaction
US10181323B2 (en) 2016-10-19 2019-01-15 Sonos, Inc. Arbitration-based voice recognition
US11183181B2 (en) 2017-03-27 2021-11-23 Sonos, Inc. Systems and methods of multiple voice services
CN107135443B (zh) * 2017-03-29 2020-06-23 联想(北京)有限公司 一种信号处理方法及电子设备
CN106952054B (zh) * 2017-04-11 2023-12-08 北京百车宝科技有限公司 一种汽车4s店销售服务质量评价系统及评价方法
US10475449B2 (en) 2017-08-07 2019-11-12 Sonos, Inc. Wake-word detection suppression
US10048930B1 (en) 2017-09-08 2018-08-14 Sonos, Inc. Dynamic computation of system response volume
US10531157B1 (en) * 2017-09-21 2020-01-07 Amazon Technologies, Inc. Presentation and management of audio and visual content across devices
US10446165B2 (en) 2017-09-27 2019-10-15 Sonos, Inc. Robust short-time fourier transform acoustic echo cancellation during audio playback
US10051366B1 (en) 2017-09-28 2018-08-14 Sonos, Inc. Three-dimensional beam forming with a microphone array
US10482868B2 (en) 2017-09-28 2019-11-19 Sonos, Inc. Multi-channel acoustic echo cancellation
US10621981B2 (en) 2017-09-28 2020-04-14 Sonos, Inc. Tone interference cancellation
US10466962B2 (en) 2017-09-29 2019-11-05 Sonos, Inc. Media playback system with voice assistance
US10880650B2 (en) 2017-12-10 2020-12-29 Sonos, Inc. Network microphone devices with automatic do not disturb actuation capabilities
US10818290B2 (en) 2017-12-11 2020-10-27 Sonos, Inc. Home graph
JP7004955B2 (ja) * 2017-12-11 2022-01-21 トヨタ自動車株式会社 サービス提供装置、サービス提供プログラム及び音声認識によるサービスを提供する方法
US10783476B2 (en) * 2018-01-26 2020-09-22 Walmart Apollo, Llc System for customized interactions-related assistance
US11343614B2 (en) 2018-01-31 2022-05-24 Sonos, Inc. Device designation of playback and network microphone device arrangements
CN108416592B (zh) * 2018-03-19 2022-08-05 成都信达智胜科技有限公司 一种高速语音识别方法
US10600408B1 (en) * 2018-03-23 2020-03-24 Amazon Technologies, Inc. Content output management based on speech quality
US12438937B2 (en) * 2018-03-29 2025-10-07 Nokia Solutions And Networks Oy Configuring network slices
US11843719B1 (en) * 2018-03-30 2023-12-12 8X8, Inc. Analysis of customer interaction metrics from digital voice data in a data-communication server system
JP2019191718A (ja) * 2018-04-20 2019-10-31 ＣｌｉｐＬｉｎｅ株式会社 役務動作分析評価システム
US11175880B2 (en) 2018-05-10 2021-11-16 Sonos, Inc. Systems and methods for voice-assisted media content selection
US10959029B2 (en) 2018-05-25 2021-03-23 Sonos, Inc. Determining and adapting to changes in microphone performance of playback devices
US10681460B2 (en) 2018-06-28 2020-06-09 Sonos, Inc. Systems and methods for associating playback devices with voice assistant services
US12183335B2 (en) * 2018-07-18 2024-12-31 Nec Corporation Information processing system, information processing method, and storage medium
JP6912094B2 (ja) * 2018-08-10 2021-07-28 株式会社ユニゾンシステムズ 店舗管理システム、及び管理サーバー
US11076035B2 (en) 2018-08-28 2021-07-27 Sonos, Inc. Do not disturb feature for audio notifications
US10461710B1 (en) 2018-08-28 2019-10-29 Sonos, Inc. Media playback system with maximum volume setting
US10939030B2 (en) * 2018-09-07 2021-03-02 Canon Kabushiki Kaisha Video audio processing system and method of controlling the video audio processing system
US10878811B2 (en) 2018-09-14 2020-12-29 Sonos, Inc. Networked devices, systems, and methods for intelligently deactivating wake-word engines
US10587430B1 (en) 2018-09-14 2020-03-10 Sonos, Inc. Networked devices, systems, and methods for associating playback devices based on sound codes
US11024331B2 (en) 2018-09-21 2021-06-01 Sonos, Inc. Voice detection optimization using sound metadata
US10811015B2 (en) 2018-09-25 2020-10-20 Sonos, Inc. Voice detection optimization based on selected voice assistant service
US11100923B2 (en) 2018-09-28 2021-08-24 Sonos, Inc. Systems and methods for selective wake word detection using neural network models
US10692518B2 (en) 2018-09-29 2020-06-23 Sonos, Inc. Linear filtering for noise-suppressed speech detection via multiple network microphone devices
US11899519B2 (en) 2018-10-23 2024-02-13 Sonos, Inc. Multiple stage network microphone device with reduced power consumption and processing load
EP3647936B1 (en) * 2018-11-01 2024-02-21 Samsung Electronics Co., Ltd. Electronic apparatus and control method thereof
KR102857227B1 (ko) 2018-11-01 2025-09-09 삼성전자주식회사 전자 장치 및 그의 제어 방법
EP3654249A1 (en) 2018-11-15 2020-05-20 Snips Dilated convolutions and gating for efficient keyword spotting
CN109697551A (zh) * 2018-11-29 2019-04-30 合肥工业大学 一种基于大数据的政务服务评价系统
US11183183B2 (en) 2018-12-07 2021-11-23 Sonos, Inc. Systems and methods of operating media playback systems having multiple voice assistant services
US11222631B2 (en) * 2018-12-11 2022-01-11 International Business Machines Corporation Performance evaluation using audio and structured feedback
US11132989B2 (en) 2018-12-13 2021-09-28 Sonos, Inc. Networked microphone devices, systems, and methods of localized arbitration
US10602268B1 (en) 2018-12-20 2020-03-24 Sonos, Inc. Optimization of network microphone devices using noise classification
US11315556B2 (en) 2019-02-08 2022-04-26 Sonos, Inc. Devices, systems, and methods for distributed voice processing by transmitting sound data associated with a wake word to an appropriate device for identification
US10867604B2 (en) 2019-02-08 2020-12-15 Sonos, Inc. Devices, systems, and methods for distributed voice processing
CN118675519A (zh) * 2019-02-20 2024-09-20 谷歌有限责任公司 利用事件前和事件后输入流来接洽自动化助理
JP7273538B2 (ja) * 2019-02-26 2023-05-15 パナソニックホールディングス株式会社 装置、方法、及びプログラム
EP3709194A1 (en) 2019-03-15 2020-09-16 Spotify AB Ensemble-based data comparison
CN110147726B (zh) * 2019-04-12 2024-02-20 财付通支付科技有限公司 业务质检方法和装置、存储介质及电子装置
US11120794B2 (en) 2019-05-03 2021-09-14 Sonos, Inc. Voice assistant persistence across multiple network microphone devices
US10586540B1 (en) 2019-06-12 2020-03-10 Sonos, Inc. Network microphone device with command keyword conditioning
US11200894B2 (en) 2019-06-12 2021-12-14 Sonos, Inc. Network microphone device with command keyword eventing
US11361756B2 (en) 2019-06-12 2022-06-14 Sonos, Inc. Conditional wake word eventing based on environment
US11138969B2 (en) 2019-07-31 2021-10-05 Sonos, Inc. Locally distributed keyword detection
US10871943B1 (en) 2019-07-31 2020-12-22 Sonos, Inc. Noise classification for event detection
US11138975B2 (en) 2019-07-31 2021-10-05 Sonos, Inc. Locally distributed keyword detection
US11094319B2 (en) 2019-08-30 2021-08-17 Spotify Ab Systems and methods for generating a cleaned version of ambient sound
US11189286B2 (en) 2019-10-22 2021-11-30 Sonos, Inc. VAS toggle based on device orientation
US11200900B2 (en) 2019-12-20 2021-12-14 Sonos, Inc. Offline voice control
US11562740B2 (en) 2020-01-07 2023-01-24 Sonos, Inc. Voice verification for media playback
US11556307B2 (en) 2020-01-31 2023-01-17 Sonos, Inc. Local voice data processing
US11308958B2 (en) 2020-02-07 2022-04-19 Sonos, Inc. Localized wakeword verification
US11308959B2 (en) 2020-02-11 2022-04-19 Spotify Ab Dynamic adjustment of wake word acceptance tolerance thresholds in voice-controlled devices
US11328722B2 (en) * 2020-02-11 2022-05-10 Spotify Ab Systems and methods for generating a singular voice audio stream
US11482224B2 (en) 2020-05-20 2022-10-25 Sonos, Inc. Command keywords with input detection windowing
US11727919B2 (en) 2020-05-20 2023-08-15 Sonos, Inc. Memory allocation for keyword spotting engines
US11308962B2 (en) * 2020-05-20 2022-04-19 Sonos, Inc. Input detection windowing
US12387716B2 (en) 2020-06-08 2025-08-12 Sonos, Inc. Wakewordless voice quickstarts
CN111970149B (zh) * 2020-08-17 2023-05-30 浪潮云信息技术股份公司 一种基于硬件防火墙qos的共享带宽实现方法
US11698771B2 (en) 2020-08-25 2023-07-11 Sonos, Inc. Vocal guidance engines for playback devices
US12283269B2 (en) 2020-10-16 2025-04-22 Sonos, Inc. Intent inference in audiovisual communication sessions
CN112562550B (zh) * 2020-11-12 2023-06-30 国网山东省电力公司潍坊供电公司 一种电子桌牌
US11984123B2 (en) 2020-11-12 2024-05-14 Sonos, Inc. Network device interaction by range
US11763803B1 (en) * 2021-07-28 2023-09-19 Asapp, Inc. System, method, and computer program for extracting utterances corresponding to a user problem statement in a conversation between a human agent and a user
WO2023056026A1 (en) 2021-09-30 2023-04-06 Sonos, Inc. Enabling and disabling microphones and voice assistants
US12322390B2 (en) 2021-09-30 2025-06-03 Sonos, Inc. Conflict management for wake-word detection processes
US12327549B2 (en) 2022-02-09 2025-06-10 Sonos, Inc. Gatekeeping for voice intent processing
JP7315049B1 (ja) * 2022-02-22 2023-07-26 富士通株式会社 情報処理プログラム、情報処理方法、および情報処理装置
US12067363B1 (en) 2022-02-24 2024-08-20 Asapp, Inc. System, method, and computer program for text sanitization
KR102516391B1 (ko) * 2022-09-02 2023-04-03 주식회사 액션파워 음성 구간 길이를 고려하여 오디오에서 음성 구간을 검출하는 방법
US12321701B2 (en) * 2022-11-04 2025-06-03 Microsoft Technology Licensing, Llc Building and using target-based sentiment models
WO2026053635A1 (ja) * 2024-09-03 2026-03-12 株式会社堀場製作所 バックアップシステム、バックアップ方法、バックアップ処理プログラム、および計測システム

Family Cites Families (22)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPS5336675B2 (https=) 1974-03-05 1978-10-04
JPS5140001A (ja) 1974-09-12 1976-04-03 Toa Electric Co Ltd Hosoonchoseisochi
US20010011228A1 (en) * 1998-07-31 2001-08-02 Grigory Shenkman Method for predictive routing of incoming calls within a communication center according to history and maximum profit/contribution analysis
US20050246165A1 (en) * 2004-04-29 2005-11-03 Pettinelli Eugene E System and method for analyzing and improving a discourse engaged in by a number of interacting agents
JP2006267465A (ja) * 2005-03-23 2006-10-05 Tokyo Electric Power Co Inc:The 発話状態評価装置、発話状態評価プログラム、プログラム格納媒体
US8094790B2 (en) * 2005-05-18 2012-01-10 Mattersight Corporation Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center
US7940897B2 (en) * 2005-06-24 2011-05-10 American Express Travel Related Services Company, Inc. Word recognition system and method for customer and employee assessment
US20080222027A1 (en) * 2005-10-24 2008-09-11 Megdal Myles G Credit score and scorecard development
US20080059200A1 (en) * 2006-08-22 2008-03-06 Accenture Global Services Gmbh Multi-Lingual Telephonic Service
JP4948368B2 (ja) * 2007-11-15 2012-06-06 東芝テック株式会社 商品販売データ処理装置
JP5540645B2 (ja) * 2009-10-15 2014-07-02 セイコーエプソン株式会社 情報処理装置、情報処理装置の制御方法およびプログラム
US20130282446A1 (en) * 2010-04-15 2013-10-24 Colin Dobell Methods and systems for capturing, measuring, sharing and influencing the behavioural qualities of a service performance
JP2011237966A (ja) * 2010-05-10 2011-11-24 Seiko Epson Corp 接客支援装置、接客支援方法およびプログラム
JP5533219B2 (ja) 2010-05-11 2014-06-25 セイコーエプソン株式会社 接客データ記録装置
US20110282662A1 (en) * 2010-05-11 2011-11-17 Seiko Epson Corporation Customer Service Data Recording Device, Customer Service Data Recording Method, and Recording Medium
US9015046B2 (en) * 2010-06-10 2015-04-21 Nice-Systems Ltd. Methods and apparatus for real-time interaction analysis in call centers
CN102376032A (zh) * 2010-08-04 2012-03-14 塔塔咨询服务有限公司 表现管理系统
US9053449B2 (en) * 2011-02-22 2015-06-09 Theatrolabs, Inc. Using structured communications to quantify social skills
US20130290067A1 (en) * 2012-04-25 2013-10-31 Imerj LLC Method and system for assessing risk
US9313332B1 (en) * 2012-11-28 2016-04-12 Angel.Com Incorporated Routing user communications to agents
JP5336675B1 (ja) 2013-05-14 2013-11-06 株式会社セオン サービス評価診断システム、サービス評価診断方法及びサービス評価診断プログラム
US20150363735A1 (en) * 2014-06-13 2015-12-17 Vivint, Inc. Tracking customer interactions for a business

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN112102814A (zh) * 2020-11-09 2020-12-18 深圳市友杰智新科技有限公司 唤醒模型的评估方法、装置、计算机设备和存储介质

Also Published As

Publication number Publication date
US10706448B2 (en) 2020-07-07
JP2016071867A (ja) 2016-05-09
US20170300990A1 (en) 2017-10-19

Similar Documents

Publication Publication Date Title
JP6624368B2 (ja) 接客モニタリングシステム及び接客モニタリング方法
WO2016051693A1 (ja) 接客モニタリングシステム及び接客モニタリング方法
US10769908B1 (en) Secure zone monitor
US9734831B2 (en) Utilizing voice biometrics
JP5747116B1 (ja) 防犯システム
US9070233B2 (en) Automated banking machine system and monitoring
US9609134B2 (en) Utilizing voice biometrics
US8781963B1 (en) Systems and methods for providing a mobile financial platform
US9357058B2 (en) Contact center anti-fraud monitoring, detection and prevention solution
JP6915542B2 (ja) 情報処理装置、通知システム、情報送信方法及びプログラム
KR101983558B1 (ko) 보험금 청구 하는 방법 및 장치
US20140379525A1 (en) Utilizing voice biometrics
US20140379339A1 (en) Utilizing voice biometrics
JP5939493B1 (ja) 接客評価装置およびこれを備えた接客評価システムならびに接客評価方法
Carter Confirm not command: examining fraudsters’ use of language to compel victim compliance in their own exploitation
US10198924B1 (en) Transaction terminal silent alert systems
US10832546B2 (en) Transaction terminal silent alert systems
US11836735B2 (en) Self-service terminal (SST) item return anti-fraud processing
JP2016021184A (ja) 顔識別装置及びプログラム
JP6911968B2 (ja) 情報処理システム、情報処理装置、制御方法、記憶媒体、およびプログラム
JP6610992B2 (ja) 接客態度評価システム及び接客態度評価方法
KR102107533B1 (ko) Pos 단말과 카메라를 이용한 매장의 금전통 모니터링 시스템
Chilson et al. The two faces of facial recognition technology
KR102319124B1 (ko) Ｏ２ｏ 기반 배달 플랫폼 안전교육 이수 확인 서비스 제공 방법
KR20180122147A (ko) 전월세 대출 서비스 제공 방법, 은행 서버, 및 시스템

Legal Events

Date Code Title Description
A521 Request for written amendment filed

Free format text: JAPANESE INTERMEDIATE CODE: A523

Effective date: 20180829

A621 Written request for application examination

Free format text: JAPANESE INTERMEDIATE CODE: A621

Effective date: 20180829

TRDD Decision of grant or rejection written
A01 Written decision to grant a patent or to grant a registration (utility model)

Free format text: JAPANESE INTERMEDIATE CODE: A01

Effective date: 20191015

A61 First payment of annual fees (during grant procedure)

Free format text: JAPANESE INTERMEDIATE CODE: A61

Effective date: 20191112

R151 Written notification of patent or utility model registration

Ref document number: 6624368

Country of ref document: JP

Free format text: JAPANESE INTERMEDIATE CODE: R151