JP6507144B2 - Store support system, store support method, and store support program - Google Patents

Description

  The present invention relates to a store support system, a store support method, and a store support program.

  There is known a technology for automatically collecting product information and sales information of various stores and providing information useful for shopping more efficiently to consumers (see Patent Document 1). This technology wirelessly transmits the product information and sale information of the store from the information terminal of each store in a certain distribution area, and when the consumer carries the portable terminal and enters the area, the product information And automatically receive sale information and display it.

JP 2000-276532 A

  However, in the above-described conventional technology, even if sale information related to a product of interest to the user is delivered, the sale information is not delivered to users who are not in the delivery area. There was a case that did not increase. Further, in the prior art, even if sale information could be provided to a user who is in the distribution area, there is a possibility that the sale information is related to a product that is not of interest to the user.

  The present invention has been made in consideration of such circumstances, and an object of the present invention is to increase the number of users visiting a store by providing sale information adapted to a specific time zone in the future. To be

  According to one aspect of the present invention, there is provided a time zone setting unit for setting a time zone, a user extraction unit for extracting a user who may visit a store in the time zone set by the time zone setting unit, and the user It is a store support system provided with the offer part which provides the sale information containing the privilege given the conditions of the use of the store to the terminal device used by the user extracted by the extraction part.

  According to one aspect of the present invention, the number of users visiting a store can be increased by providing sale information adapted to a specific time zone in the future.

BRIEF DESCRIPTION OF THE DRAWINGS It is a block diagram which shows an example of the shop assistance system 1 of embodiment. It is a block diagram of the user terminal device 100 of embodiment. It is a block diagram of shop server 200 of an embodiment. It is a block diagram of the shop assistance server 300 of embodiment. It is a block diagram of mediation server 400 of an embodiment. It is a figure showing an example of store database 500a of an embodiment. It is a figure which shows an example of the visitor number database 500b of embodiment. It is a figure which shows an example of the goods etc. database 500c of embodiment. It is a figure which shows an example of the sail database 510 of embodiment. It is a figure showing an example of goods etc. purchase database 520 of an embodiment. It is a figure which shows an example of the substitute request database 530 of embodiment. It is a figure which shows an example of the substitute performance database 540 of embodiment. It is a flowchart which shows the flow of the sale automatic setting process in the shop assistance system 1 of embodiment. It is a figure explaining the process which sets a sale period by the shop assistance server 300. FIG. It is a figure for demonstrating the process which extracts a user. (A) is a figure which shows an example of the content 340a provided by the user terminal device 100, (b) is a figure which shows an example of the content 340b provided by the shop terminal device 230. FIG. It is a flowchart which shows the flow of the sale automatic start process in the shop assistance system 1 of embodiment. It is a figure which shows the relationship between the position of a shop, and a user's position. It is a flowchart which shows the flow of a provision process of the residual amount information in the shop assistance system 1 of embodiment. It is a figure for demonstrating an example of the process which estimates residual amount, such as goods. It is a figure for demonstrating another example of the process which estimates residual amount, such as goods. It is a flow chart which shows the flow of stock inquiry processing and agency request processing. (A) is a diagram showing an example of the content 340c, (b) is a diagram showing an example of the content 340 for responding to the stock inquiry, (c) is an example of the content 340e showing the stock inquiry result (D) is a diagram showing an example of the content 340f presenting the request for shopping substitution, and (e) is an illustration showing an example of the content 340g replying that a product etc. has been received from the agent. FIG. It is a flowchart which shows an example of the flow of a proxy request process. It is a block diagram which shows the modification of the shop assistance system 1. As shown in FIG. FIG. 6 is a diagram showing an example of a hardware configuration of a user terminal device 100, a shop server 200, a shop support server 300, an intermediary server 400, and a database server 500.

  Hereinafter, with reference to the drawings, embodiments of a shop support system, a shop support method, and a shop support program of the present invention will be described.

<1. Outline>
The store support system of the embodiment is a computer system that supports stores that provide products or services (hereinafter, products or the like). The store support system sets a specific time zone in the future, and extracts users who may visit the store in the time zone. Then, the shop support system provides the terminal device used by the extracted user with the sale information adapted to the time zone. The sale information is information for causing the user to recognize that a benefit is provided on the condition that the store is used in a specific time zone in the future. The sale information is, for example, content including a specific time zone, benefit information indicating the content of the benefit, and usage condition information of a store for acquiring the benefit.

  The store support system of the embodiment can automatically set a time sale for adding a benefit to a specific product or the like in a limited time zone by providing sale information to the terminal device. The store support system, for example, selects an off-peak time zone having a relatively small number of visitors, which is a peak time away from a peak where the number of visitors is relatively large, as a specific time zone. Thus, the store support system can increase the number of users visiting the store at off-peak.

<2. Configuration of Store Support System 1>
FIG. 1: is a block diagram which shows an example of the shop assistance system 1 of embodiment. The store support system 1 includes, for example, one or more user terminal devices 100, one or more store servers 200, a store support server 300, an intermediation server 400, and a database server 500. In the store support system 1, the user terminal device 100, the store server 200, the store support server 300, the intermediation server 400, and the database server 500 are connected to the network NW. Each device connected to the network NW includes a communication interface such as a network interface card (NIC) or a wireless communication module (not shown in FIG. 1). The network NW includes, for example, a wireless base station, a Wi-Fi access point, a communication line, a provider, the Internet, and the like.

  Note that not all combinations of these components need to be able to communicate with each other, and the network NW may partially include a local network. In addition, a part or all of the shop support server 300, the intermediary server 400, and the database server 500 may be integrated into one device.

(2-1. Configuration of User Terminal Device 100)
The user terminal device 100 is a device used by a user (general user). The user terminal device 100 is, for example, a computer device (communication device) such as a mobile phone such as a smartphone, a tablet terminal, or a personal computer. In the user terminal device 100, for example, a sale notification application for receiving a sale notification service provided by the store support server 300 and an intermediary application for receiving an intermediary service provided by the intermediary server 400 are installed. . These application programs transmit a request for requesting content to the shop support server 300 or the intermediary server 400 when a predetermined operation is performed. In addition, the application program receives a push notification from the shop support server 300 or the relay server 400, and outputs an image or a sound to the user terminal device 100. Note that part of the functions of the application program may be replaced by the web browser. In this case, the web browser transmits an HTTP (Hypertext Transfer Protocol) request to the store support server 300 or the intermediary server 400. Then, a web screen is generated based on the web page returned from the store support server 300 or the intermediary server 400, and is displayed on the display unit. The web page is, for example, content including text data described in a markup language such as HTML (Hyper Text Markup Language), a style sheet, still image data, moving image data, audio data, and the like.

  FIG. 2 is a block diagram of the user terminal device 100 of the embodiment. The user terminal device 100 includes, for example, a sale notification processing unit 110, an intermediation processing unit 120, and a position acquisition unit 130. These functional units are realized, for example, by a processor such as a central processing unit (CPU) executing a program stored in a program memory. Also, some or all of these functional units may be realized by hardware such as LSI (Large Scale Integration), ASIC (Application Specific Integrated Circuit), or FPGA (Field-Programmable Gate Array). It may be realized by software and hardware working together.

  The sale notification processing unit 110 is realized by executing a sale notification application. The sale notification processing unit 110 controls the display unit, the speaker, and the like based on the sale information provided from the store support server 300 to notify the user of the sale. The intermediary processing unit 120 is realized by executing an intermediary application. The mediation processing unit 120 cooperates with the mediation server 400 to provide a user with a mediation service. The position acquisition unit 130 includes, for example, a GPS processing unit 132 and a geomagnetic sensor 134. The GPS processing unit 132 specifies the position of the user terminal device 100 based on a signal received from a Global Navigation Satellite System (GNSS) satellite. The geomagnetic sensor 134 detects a geomagnetic pattern around the user terminal device 100. The position acquisition unit 130 specifies the position of the user terminal device 100 based on the detected geomagnetic pattern.

(2-2. Configuration of store server 200 etc.)
The store server 200 executes processing for supporting the implementation of the sale based on the sale information acquired from the store support server 300. As shown in FIG. 1, the shop server 200 is connected to one or more POS terminals 210, a point giving device 220, and a shop terminal device 230. The shop support server 300, the POS terminal 210, the point giving device 220, and the shop terminal device 230 are communicably connected by, for example, a local network in the shop.

  A POS (Point Of Sale) terminal 210 is a computer device provided with an operation interface, an NIC, and the like, and is used by a store clerk. The POS terminal 210 is operated by a store clerk and accepts an order for a product or the like. The POS terminal 220 generates order data including the ordered commodity name and quantity, and performs settlement processing of the commodity or the like. The POS terminal 210 executes awarding of a benefit based on the sale information in the settlement process of a product or the like. The point giving device 220 is a computer device operated by a store clerk or a user. The point giving device 220 gives points as a benefit based on the received operation. The point giving device 220 may be integrated with the POS terminal 210. The store terminal device 230 is a computer device used by a store clerk. The store terminal device 230 performs processing such as presenting the contents of the sale to the store clerk based on the sale information acquired from the store support server 300.

  FIG. 3 is a block diagram of the shop server 200 according to the embodiment. The store server 200 includes, for example, a sale period management unit 202 and a benefit setting unit 204. These functional units are realized, for example, by a processor such as a CPU executing a program stored in a program memory. The sale period management unit 202 controls the start and end of the sale period. The privilege setting unit 204 transmits, to the POS terminal 210 and the point awarding device 220, an instruction to grant a privilege when a predetermined condition is satisfied in the sale period.

(2-3. Configuration of Store Support Server 300)
FIG. 4 is a block diagram of the shop support server 300 according to the embodiment. The store support server 300 is a server device that provides a sale notification service. The store support server 300 includes, for example, a time zone setting unit 310, a user extraction unit 320, a product etc. extraction unit 330, and an information providing unit 340. These functional units are realized, for example, by a processor such as a CPU executing a program stored in a program memory.

  The time zone setting unit 310 sets a time zone for carrying out the sail. The time zone setting unit 310 automatically sets the time zone, for example, in accordance with a predetermined rule. The predetermined rule is to select a time zone where the number of visitors is lower than the reference. Further, the time zone setting unit 310 may set the time zone based on the operation performed by the shop terminal device 230. The user extraction unit 320 extracts users who may visit the store during the time zone set by the time zone setting unit 310. The user extraction unit 320 may include a user attribute learning unit 322 that learns the user to be extracted based on the attributes of the user. The product etc. extracting unit 330 extracts a product or the like to which a benefit is given based on the user's purchase attribute of the product or the like. The information providing unit 340 generates sale information specifying a time zone and a product or the like. The information provision unit 340 transmits the generated sale information to the user terminal device 100 used by the user extracted by the user extraction unit 320 and the shop server 200.

(2-4. Configuration of Mediation Server 400)
FIG. 5 is a block diagram of the intermediary server 400 according to the embodiment. The mediation server 400 includes, for example, a query processing unit 410 and a proxy processing unit 420. These functional units are realized, for example, by a processor such as a CPU executing a program stored in a program memory. Based on the inquiry request received from the user terminal device 100, the inquiry processing unit 410 sends back to the user terminal device 100 a response including the remaining number of products and the like. The proxy processing unit 420 includes, for example, a request reception unit 421, a proxy designation unit 422, a proxy request unit 423, and an end processing unit 424. The request receiving unit 422 receives a proxy request from the user terminal device 100 operated by a user who requests shopping proxy. The agent specifying part 422 specifies an agent who substitutes for shopping. The agency request unit 423 requests the agent to perform shopping agency. The end processing unit 424 manages a reward for the agent having delivered the product etc. to the client.

(2-5. Database)
The database server 500 may be, for example, a hard disc drive (HDD), a flash memory, an electrically erasable programmable read only memory (EEPROM), a read only memory (ROM), a random access memory (RAM), or a hybrid type using a plurality of these. It is realized by a storage device. The database server 500 may be realized by an external storage device accessible via various networks. An example of the external storage device is a NAS (Network Attached Storage) device. The database server 500 manages the databases shown in FIG. 6 to FIG.

  FIG. 6 is a diagram showing an example of the shop database 500a of the embodiment. The store database 500a is, for example, information in which store position information, in-store position information, and a geomagnetic pattern are associated with a store ID. The store ID is information for uniquely identifying a store. Store position information is information representing the position of a store by latitude and longitude. The in-store position is information such as an arbitrary name in the store. The geomagnetic pattern is information representing a change in geomagnetism that can be acquired by the geomagnetic sensor 134 in the store.

  FIG. 7 is a diagram showing an example of the visitor number database 500b according to the embodiment. The visitor number database 500 b is, for example, information indicating the relationship between time zone information and visitor number information in a store. A time zone represents each period which divided the store's business hours. The time zone information is set based on an operation on the shop terminal device 230. The visitor number information is information indicating the number of users who have entered the store from the entrance of the store. The visitor number information is, for example, information indicating the number of users based on the output of a sensor provided at the entrance of the store. The visitor number database 500b may represent the number of visitors per day, but is not limited thereto, and may be, for example, the average number of visitors per time zone in one month.

  FIG. 8 is a diagram showing an example of the product etc. database 500 c according to the embodiment. The product etc. database 500 c is, for example, information indicating the relationship between a product etc. ID in a store and in-store location information. The product etc. ID is information for uniquely specifying a product or the like. The in-store position information is information such as an arbitrary name in the store.

  FIG. 9 is a diagram showing an example of the sail database 510 according to the embodiment. The sale database 510 is information in which, for example, a sale ID is associated with a time zone, a sale item etc. product ID, and benefit information. The sale ID is information uniquely identifying a sale set by the store support server 300. The time zone is information indicating the beginning and the end of the time sale. The product etc. ID is information uniquely identifying a product or the like targeted for sale identified by the sale ID. The benefit information is information representing the content of the benefit provided as a condition of purchasing a product or the like at the sale specified by the sale ID. The contents of the benefit are the discount rate and discount amount of goods etc., the grant rate of points that can be used for payment in place of cash, and discount tickets that can be used for the next purchase of goods etc.

  FIG. 10 is a diagram showing an example of the product etc. purchase database 520 according to the embodiment. The product etc. purchase database 520 is, for example, information in which a home registration position, purchase attribute, and environment information are associated with a user ID. The purchase attribute is, for example, information including visit history, purchase history, and movement history. The visit history is, for example, information including the visited store and the visit date. The arrival date and time information may include information indicating whether or not it is a time sale set by the store support server 300. The purchase history is information including a product or the like purchased at the store. The information on a product or the like may include information indicating whether the product or the like is a product or the like targeted for time sale. The movement history is information including the movement route to the store and the type of moving means. The type of transportation means is information representing, for example, walking, a bicycle, or a car. The environmental information is information such as weather or temperature corresponding to the purchase attribute. The type of moving means is generated, for example, based on the result of discounting of a bicycle parking apparatus or a parking lot of a store at the POS terminal 210.

  FIG. 11 is a diagram illustrating an example of the substitution request database 530 according to the embodiment. The agency request database 530 is, for example, information in which an action schedule and a request attribute are associated with a user ID. The action schedule is, for example, information including a future date and time and a place registered based on the user's operation. The request attribute is, for example, information including a request history, a reception history, and a reward history. The request history is information including the date and time of the request for shopping agency, the product for which the shopping agency is requested, and the like. The receipt history is information including the date and time of receipt of a product or the like for which a proxy for shopping is requested from a proxy. The reward history is information including the date and time of the reward paid to the agent.

  FIG. 12 is a diagram showing an example of the proxy result database 540 according to the embodiment. The agency record database 540 is, for example, information in which a registered position of a home, an action schedule, an agency attribute, and an evaluation are associated with an agency ID. The agency attribute is, for example, information including a purchase history, a delivery history, and a movement history. The purchase history is information including the date and time when the agent purchased the product etc. on behalf of the agent, the product etc. purchased by the agent. The delivery history is information including the date and time when the product etc. was delivered from the agent to the requester. The movement history is information including the movement route of the agent and the type of movement means. Evaluation is information which matched required time and user evaluation, for example. The required time is information representing a period from the date and time when the requester requests the shopping agency to the date and time when the agent delivers the product etc. The user evaluation is information representing the evaluation of the agent based on the requester's operation.

<3. Sale automatic setting processing of store support system 1>
(Process based on 3-1. Store support server 300)
FIG. 13 is a flowchart showing a flow of sale automatic setting processing in the shop support system 1 of the embodiment. The processing of this flowchart is started, for example, at predetermined intervals. First, the time zone setting unit 310 of the shop support server 300 refers to the number-of-visitors database 500b (S100). The time zone setting unit 310 determines whether there is a time zone (off peak) in which the number of visitors is lower than the reference (S102). When there is no time zone (off peak) where the number of visitors is lower than the standard, the time zone setting unit 310 ends the processing of this flowchart. When there is a time zone in which the number of visitors is lower than the reference (off peak), the time zone setting unit 310 sets a time zone in which the number of visitors is lower than the reference as the sale period (S104). FIG. 14 is a diagram for explaining processing for setting a sale period by the shop support server 300. In the example of FIG. 14, for example, the time zone setting unit 310 sells 14 o'clock to 16 o'clock and 16 o'clock to 18 o'clock, which are time zones lower than the average of each time zone or an arbitrarily determined reference value. Set as a period.

  Next, the store support server 300 determines whether to start a time sale within a predetermined time (S106). The store support server 300 acquires the current position information of the user when starting the time sale within a predetermined time (S108). The store support server 300 determines, based on the acquired current position information, whether there is a user who visits a time sale started within a predetermined time (S110).

  When there is a user visiting a time sale started within a predetermined time, the user extraction unit 320 extracts the user as a user who is likely to visit a store at a time sale (S116). FIG. 15 is a diagram for explaining the process of extracting a user. When the current position of the user is within a predetermined distance D from the store and / or the moving direction of the user approaches the store, the user extraction unit 320 may visit the store at the store Extract as a user.

The store support server 300 acquires the position history of the user when the time sale is not started within the predetermined time (S112). At this time, the shop support server 300 refers to the movement history in the product etc. purchase database 520. The store support server 300 determines, based on the acquired position history, whether or not there is a user visiting the store in the future time zone (S114).

  When there is a user visiting a time sale started within a predetermined time, the user extraction unit 320 extracts the user as a user who is likely to visit a store at a time sale (S116). If there is a history where the user is located around the store in the time sale time zone set by the time zone setting unit 310, the user extraction unit 320 may visit the user in the store. Extract as a certain user.

  In S116, the user extraction unit 320 narrows down the users who may visit the store based on the environmental information (weather or air temperature) corresponding to the visit history and the environmental information of the time sale time zone. Good. For example, for a user who may visit a store in the product etc. purchase database 520, the weather forecast for the time sale time zone is "rain" when the environmental information associated with the visit history does not have "rain". In the case of, the user is excluded from the already extracted users.

  Next, the product etc. extracting unit 330 extracts a product or the like to which a benefit is given based on the purchase attribute of the user extracted by the user extracting unit 320 (S118). The product etc. extracting unit 330 extracts a product or the like having a purchase history in a store that starts a time sale out of a user's purchase history as a product or the like to which a benefit is given.

  In S118, the product etc. extracting unit 330 may narrow down the products etc. based on the environment information (weather or temperature) corresponding to the purchase history and the environment information of the time sale time zone. For example, for a user who may visit a store in the product etc. purchase database 520, when there is no specific product such as "umbrella" in the purchase history of "sunny" in the environmental information, the time sale time zone When the weather forecast is "fine", a specific product or the like such as the "umbrella" is excluded from the products or the like already extracted.

  Further, in S118, the product etc. extracting unit 330 may narrow down the products etc. based on the user's movement history. For example, for the user extracted by the time zone setting unit 310 in the product etc. purchase database 520, the moving means of the user who visits the store is assumed to be walking or a bicycle. In this case, the product etc. extracting unit 330 excludes the case sale beverage from the product or the like to which the benefit is given, and narrows it down to a single product beverage which is easy to carry.

  Next, the information providing unit 340 transmits the sale information to the user terminal device 100 and the store server 200 (S120). The sale information includes, for example, a store that carries out a sale, a time sale time zone, information on a target product, and a benefit.

  As described above, according to the store assistance system 1 of the embodiment, by performing the sale automatic setting process, it is possible to provide sale information adapted to a specific time zone in the future. Thus, according to the shop support system 1, the number of users visiting the shop can be increased.

(3-2. Notification processing of time sale to user)
FIG. 16A shows an example of the content 340 a provided by the user terminal device 100. The information provision unit 340, for example, pushes and notifies the user terminal device 100 of sale information for displaying the content 340a on the user terminal device 100. In addition, the information providing unit 340 may transmit information for image generation to the user terminal apparatus 100 in advance so that the content 340a can be browsed when the user terminal apparatus 100 activates the sale notification application. .

(3-3. Well-known time-sales in stores and giving of benefits)
FIG. 16B shows an example of the content 340 b provided by the shop terminal device 230. When the shop server 200 receives the sale information, the shop server 200 causes the shop terminal device 230 to display the content 340 b. The content 340 b includes a sale ID, a period, a target product, etc., and benefit information. Thus, the store support system 1 can notify the store clerk of the contents of the time sale automatically set in the store support server 300. Further, the store server 200 causes the POS terminal 210 and the point giving device 220 to start an operation of giving a privilege on the condition of purchase of a target product or the like during the time sale period.

(3-4. User Extraction Learning Process (1))
The store support server 300 may provide sale information to the user terminal device 100 used by a user other than a user who may visit the store in the process of S120 in the flowchart of FIG. 13. In this case, after providing the sale information, the user attribute learning unit 322 refers to the product etc. purchase database 520 to acquire the visit history of users other than the user who may visit the store. Then, the user attribute learning unit 322 learns the time sale related time zone, the target product etc., and the attribute of the user for the benefit based on the visit history of the user other than the user who may visit the store. . The attribute of the user is an index for classifying the user, such as gender, age, and position history. Specifically, when a user visits the user, the user attribute learning unit 322 increases the weight of the attribute of the user. Thereby, the user attribute learning unit 322 can make it easy for the user extraction unit 320 to extract a user that matches the user's attribute.

(3-5. User Extraction Learning Process (2))
The user attribute learning unit 322 may make it easy for the user extraction unit 320 to extract a user who has purchased a product or the like other than the product or the like for which a benefit is given, based on the user's purchase attribute of the product or the like. The user attribute learning unit 322 refers to the visit history and purchase history in the product etc. purchase database 520, and purchases a product etc. other than the product targeted for the time sale among the users visiting the time sale in the past. Extracted users. The user attribute learning unit 322 sets, to the extracted user, an attribute of purchasing a product or the like other than the product or the like targeted for the time sale. Thus, the shop support server 300 can actively provide the sale information to the user who tends to purchase (“buy next”) a product different from the product targeted for sale. As a result, sales in the store can be promoted.

(Provide sales information of 3-6 related stores)
The store support server 300 is based on the visit history of the user who uses the user terminal device 100 for which the sale information is provided, and includes sale information including a benefit given as a condition of use of a store related to the store visited by the user. You may provide Specifically, when a time sale to sell milk at 14 o'clock is carried out, milk is sent from store A to a store B that can come on foot from store A at 14 o'clock, with respect to a group of customers visiting store A on foot. Recommend a time sale to sell Thus, the store support server 300 can increase the number of visitors for the store B as well as the store A.

<4. Sale automatic start processing of store support system 1>
Hereinafter, in the store support system 1, the sale information is provided to the user terminal device 100 based on the purchase attribute of at least one of the user who is visiting the store and the user who is likely to visit the store. The process will be described.

    FIG. 17 is a flowchart showing a flow of sale automatic start processing in the shop support system 1 of the embodiment. First, the shop support server 300 determines whether to carry out a time sale from now (S200). “From now” means, for example, “as soon as it is ready”, “immediately without delay” or “within a predetermined time (for example, about one hour)”. If the store support server 300 does not carry out a time sale from now, the processing of this flowchart ends. The store support server 300 acquires position information from the user terminal device 100 when performing a time sale from now (S202).

  Specifically, the shop support server 300 acquires the history of the position information acquired by the GPS processing unit 132 and the geomagnetic pattern detected by the geomagnetic sensor 134. FIG. 18 is a diagram showing the relationship between the position of the store and the position of the user. The store support server 300 combines the position of the user U1 visiting the store with the geomagnetic pattern detected by the user terminal device 100 used by the user U1, and the geomagnetic pattern registered in advance in the store database 500a. Get based on comparison. Further, when the history of the position information acquired by the GPS processing unit 132 is interrupted near the entrance of the store, the store support server 300 causes the user corresponding to the user terminal device 100 that has transmitted the position information to be in the store. Estimate that Thereby, the user extraction part 320 extracts the user who exists in a shop or near a shop (S204).

  Next, the product etc. extracting unit 330 extracts a product etc. for which a benefit is to be provided (S206). The product etc. extracting unit 330 extracts a product etc. based on the purchase attribute of the user extracted by the time zone setting unit 310, for example. In addition, the product etc. extracting unit 330 may extract a product having a large number of stores in the store and having a near expiration date as a product or the like to which a benefit is given. Next, the information providing unit 340 transmits the sale information including the extracted product etc. and information of the benefit to the user terminal device 100 and the shop server 200 (S208). Thus, the shop support server 300 automatically starts the time sale.

  Next, the product etc. extracting unit 330 acquires position information of the user in the store (S210). For example, as in the movement history (1) in FIG. 18, the user U1 moves to the position M1 where the target product etc. of the time sale is displayed, and then to the other position M2 as the movement history (2). Assume that it has moved. The product etc. extracting unit 330 narrows down the product or the like to which the benefit is given, from the product including M1 to the product or the like displayed at the position M2 based on the history of the position of the user (S212). At this time, the product etc. extracting unit 330 refers to the product etc. database 500c to acquire information such as products corresponding to the in-store position. Next, the information provision unit 340 provides the sale information including the information such as the narrowed-down items to the user terminal device 100 used by a specific user (S214). Thus, the shop support server 300 can identify the user's tour path, and can provide sale information for products and the like that appeal to the user on the tour path.

  Next, the shop support server 300 determines whether the time sale has ended (S216). If the time sale has not ended, the store support server 300 returns the process to S202. When the time sale ends, the store support server 300 ends the processing of this flowchart.

  As described above, according to the store support system 1 of the embodiment, the user who has visited the store and the user who is likely to visit the store have a purchase attribute of at least one of the user. It is possible to automatically set a time sale that adds a benefit to a specific product or the like conforming to the purchase attribute. Thus, the shop support system 1 can promote the purchase of a product or the like.

<5. Provision of remaining amount information>
(5-1. Processing to provide remaining amount information)
FIG. 19 is a flowchart showing a flow of processing for providing remaining amount information in the shop support system 1 of the embodiment. The store support system 1 according to the above-described embodiment provides the user terminal device 100 with remaining amount information of a product or the like that is a target of the time sale while the time sale is being performed. The remaining amount estimation unit 342 first estimates the remaining amount of the time sale target product (S300). Details of the process of estimating the remaining amount will be described later. The information providing unit 340 determines whether the estimated remaining amount of the product or the like is equal to or greater than a reference (S302).

  If the estimated remaining amount of the product or the like is equal to or greater than the reference, the information providing unit 340 additionally provides the sale information (S304). The information providing unit 340, for example, re-sends sale information. In addition, the information providing unit 340 provides new sale information including benefit information in which the discount amount and the point grant rate are changed high. Thus, the information providing unit 340 notifies the user of a further time sale.

  If the remaining amount of the product or the like is not above the standard, the information providing unit 340 provides the sale information including the remaining amount information of the product or the like (S306). The information providing unit 340 provides, for example, sale information including that the target product of the time sale will soon be sold out.

(5-2. Remaining amount estimation process (1))
FIG. 20 is a diagram for describing an example of a process of estimating the remaining amount of a product or the like. As shown in FIG. 20A, the remaining amount estimation unit 342 refers to the product etc. purchase database 520, and acquires a visit history corresponding to the user terminal device 100 that provided the sale information. The remaining amount estimation unit 342 estimates the remaining number of products and the like based on the acquired visit history. As shown in FIG. 20 (b), the remaining amount estimating unit 342 estimates that the remaining amount of the product is smaller as the number of users visiting the shop among the users using the user terminal device 100 providing the sale information increases. .

(5-3. Remaining amount estimation process (2))
FIG. 21 is a diagram for explaining another example of the process of estimating the remaining amount of a product or the like. The remaining amount estimating unit 342 may estimate the remaining number of products or the like in the store based on real-time data of sales results in the store provided from the POS system including the POS terminal 210. Real-time data is generated each time a product or the like targeted for a time sale is sold, and is interrupted when there is no remaining amount of a product or the like targeted for time sale. The remaining amount estimation unit 342 estimates the remaining amount of the time sale target product based on the pattern of the real time data. Note that both remaining amount estimation processing may be performed, and sale information may be provided based on the two estimated remaining amounts of products.

<6. Inventory inquiry processing and agency request processing>
FIG. 22 is a flowchart showing a flow of stock inquiry processing and substitution request processing. In this description, the user terminal device 100 used by the request agent of shopping agency is also described as a requester terminal device 100A, and the user terminal device 100 used by an agent of shopping agency is also described as an agent terminal device 100B.

(6-1. Stock inquiry process)
The store support server 300 transmits sale information on a time sale performed in a future time zone to the requester terminal device 100A. When the client terminal device 100A receives the sale information, the sale notification processing unit 110 provides the content 340a. Furthermore, the mediation processing unit 120 of the requester terminal device 100A provides the content 340c for inquiring the stock of the time sale target item when a predetermined operation is received from the request during the time sale (S400) ). FIG. 23A shows an example of the content 340c. The content 340c includes a time until the end of the time sale, a check box 340ca for selecting a target product for the time sale, and an inventory inquiry button 340cb. When the mediation processing unit 120 designates the target product and receives an operation of selecting the stock inquiry button, the mediation processing unit 120 transmits, to the mediation server 400, a request to inquire the stock of the designated target product.

  When the intermediary server 400 receives an inquiry request for a product or the like, the intermediary server 400 selects the user terminal device 100 used by the user present in the store (S402), and sends an inquiry request for a product or the like to the selected user terminal device 100B. provide. When the intermediation processing unit 120 of the agent terminal device 100B receives the inquiry request from the intermediation server 400, the intermediation processing unit 120 provides the content 340d for responding to the stock inquiry as shown in FIG. The content 340 d includes a product or the like targeted for inventory inquiry, a radio button 340 da for selecting an answer content, and a transmission button 340 db. The mediation processing unit 120 of the agent terminal device 100B transmits a response to the mediation server 400 when an operation selected by the transmission button is received in a state in which any radio button is selected (S404).

  When the intermediary server 400 receives a response from the agent terminal device 100B, the intermediary server 400 transmits, as a response to the inquiry request, information representing the stock of the target product etc. to the client terminal device 100A. Thereby, the intermediation server 400 provides the client with the stock of products and the like.

(6-2. Proxy request processing)
When the requester terminal device 100A receives the response, as shown in FIG. 23 (c), the requester terminal device 100A provides the content 340e. The content 340 e includes the time until the end of the time sale, the stock inquiry result, and the agency request button 340 ea. When the mediation processing unit 120 of the requester terminal device 100A receives an operation of selecting the substitution request button, the mediation processing unit 120 transmits a shopping substitution request to the mediation server 400 (S406). When the client terminal device 100A transmits a shopping proxy request, as shown in FIG. 23 (d), the client terminal device 100A provides the content 340f presenting the request for shopping proxy.

  When the intermediary server 400 receives the shopping agency request, the intermediary server 400 selects a proxy for shopping agency (S408). The intermediary server 400 transmits a shopping proxy request to the proxy terminal device 100B used by the selected proxy. The agent who receives the request for shopping agency purchases the target product based on the shopping agency request, and delivers the target product to the client. The mediation processing unit 120 of the requester terminal device 100A reports that it has received the product or the like for which the shopping agency is requested. At this time, the intermediation processing unit 120 provides the content 340g as shown in FIG. The content 340g includes a radio button 340ga for replying that a product etc. has been received from a proxy, a radio button 340gb for receiving an evaluation of shopping agency, and a transmission button 340gc. When the radio button for replying the receipt and the radio button for receiving the evaluation are selected, the mediation processing unit 120 transmits receipt report information to the mediation server 400 when the transmission button is selected.

  When the intermediary server 400 receives the receipt report information, the intermediary server 400 registers the time required for the agent and the user evaluation in the agent record database 540 (S412). In addition, the intermediary server 400 stores, in the remuneration history in the substitution request database 530, information indicating that the client pays the agent the remuneration.

  Although the stock inquiry process and the substitution request process described above transmit the shopping substitution request to the proxy terminal device 100B that has transmitted the response to the inquiry request, the present invention is not limited to this. When the intermediary server 400 does not receive a response to the inquiry request, it transmits information to that effect to the client terminal device 100A, and when receiving a shopping proxy request from the client terminal device 100A, the agency server 400 performs proxying as described later. The customer may be selected and a shopping representative request may be sent to the selected representative. Furthermore, even if the intermediary server 400 accepts a shopping substitution request from the user terminal device 100 even if the referral request is not received from the client terminal device 100A, as described later, it selects a proxy person and selects the selected proxy person. You may send a shopping agency request.

(6-3. Contents of substitution request processing)
FIG. 24 is a flowchart showing an example of the flow of proxy request processing.
The proxy processing unit 420 determines whether a shopping proxy request has been received from the client terminal 100A (S500). If the agency processing unit 420 has not received a shopping agency request, the proxy processing unit 420 ends the processing of this flowchart. When the proxy processing unit 420 receives a shopping proxy request, the proxy processing unit 420 acquires position information of a proxy candidate (S502). For example, the proxy processing unit 420 acquires positional information of the proxy terminal 100B associated with the proxy ID registered in the proxy performance database 540, thereby acquiring positional information of the proxy candidate. In addition, when there is a proxy candidate specified by the requester, the proxy processing unit 420 may acquire position information of the proxy candidate. The proxy processing unit 420 may extract a user registered in the proxy request database 530 as a proxy candidate even if the user is not registered as a proxy.

  Next, the agency processing unit 420 determines whether there is a candidate for a proxy who visits a store that sells a product etc specified by the shopping proxy request, or a candidate for a proxy who is highly likely to visit the store. Is determined (S504). If there is no proxy candidate, the proxy processing unit 420 notifies the client of that effect (S516).

  When there is a proxy candidate, the proxy processing unit 420 extracts the proxy candidate that exists (S506). Next, the proxy processing unit 420 narrows down proxy candidate candidates (S508). The agent designating unit 422 refers to the substitution record database 540 and, based on the user's action schedule, as a representative who is a user who is highly likely to visit a store selling products etc designated by the shopping substitution request. Narrow down. The action schedule of the user is the information accepted by the intermediary server 400 from the agent terminal device 100B. Specifically, the user's action schedule includes the area around which the agent buys, stores, store types, and the like.

  The proxy specifying unit 422 may narrow down the proxy candidates based on the relationship between the registered position of the home or the like related to the proxy and the registered position of the home or the like related to the client. Specifically, if the agent's home position registered in the product etc. purchase database 520 and the home position of the agent candidate registered in the agent performance database 540 are within a predetermined distance, The representative candidate is selected.

  The agent specifying part 422 may narrow down the agent candidates based on the relationship between the agent's action schedule and the requester's action schedule. Specifically, when the point included in the action schedule of the requester and the point included in the action schedule of the candidate for substitute are within a predetermined distance, the proxy specifying part 422 selects the candidate for the alternative.

  The proxy specifying unit 422 may narrow down the proxy candidates based on the evaluation of the proxy candidates. Specifically, the proxy specifying unit 422 narrows down to a predetermined number of proxy candidates having a short delivery time, among a plurality of proxy candidates. Further, the proxy specifying part 422 narrows down to a predetermined number of proxy candidates for which the user evaluation is not determined as “dissatisfaction” among the plurality of proxy candidates.

  The proxy request unit 423 transmits a shopping proxy request to the proxy candidate (S510). Next, the agency request unit 423 determines whether a response for accepting the shopping agency request has been received in response to the shopping agency request (S512). If the proxy processing unit 420 can not receive the response for accepting the shopping proxy, the proxy processing unit 420 returns the process to S508. When the proxy processing unit 420 receives the response to accept the shopping proxy, the proxy processing unit 420 determines the accepted proxy candidate as the proxy to request the shopping proxy (S514), and ends the processing of this flowchart.

  According to the store support system 1 described above, at least one of the user visiting the store and the user who is likely to visit the store is extracted as the proxy, so that the proxy is for shopping proxy It is possible to exhibit the effect of being able to suppress the burden of moving to the store.

<7. Modified example>
FIG. 25 is a block diagram showing a modification of the shop support system 1.
Although the store support system 1 of the above-described embodiment provides the store server 200 with the sale information from the store support server 300, the store server 200 performs a process of providing a privilege, but the present invention is not limited thereto. The process of giving the benefit may be performed in the shop support server 300. Specifically, it is assumed that the user purchases the time sale target product using the electronic money function of the user terminal device 100. In this case, the user terminal device 100 transmits the user ID, the shop information, the product information, and the purchase date and time information to the shop support server 300. The store support server 300 determines whether to give a benefit based on the information received from the store server 200, and the user ID, the store information, the product information, and the purchase date and time information correspond to the condition to give the benefit. In the case, give a benefit.

<8. Hardware configuration>
FIG. 26 is a diagram showing an example of the hardware configuration of the user terminal device 100, the shop server 200, the shop support server 300, the intermediation server 400, and the database server 500. FIG. 26 illustrates an example in which the user terminal device 100 is a smart device such as a smartphone or a tablet terminal. For example, the user terminal device 100 has a configuration in which the CPU 101, the RAM 102, the ROM 103, and the secondary storage device 104 such as a flash memory, the touch panel 105, and the wireless communication module 106 are mutually connected by an internal bus or a dedicated communication line. ing. An application program or the like for operating the user terminal device 100 is stored in the secondary storage device 104.

  The store server 200, the store support server 300, the intermediation server 400, and the database server 500 include, for example, a NIC (Network Interface Card) 601, a CPU 602, a RAM 603, a ROM 604, a secondary storage device 605 such as a flash memory or HDD, and a drive device. 606 are mutually connected by an internal bus or a dedicated communication line. The drive device 606 is mounted with a portable storage medium such as an optical disk. The program stored in the secondary storage device 605 or a portable storage medium mounted on the drive device 606 is expanded on the RAM 603 by a DMA controller (not shown) or the like, and executed by the CPU 602 to function units of each server. Is realized.

  As mentioned above, although the form for carrying out the present invention was explained using an embodiment, the present invention is not limited at all by such an embodiment, and various modification and substitution within the range which does not deviate from the gist of the present invention Can be added.

The embodiment described above can be expressed as follows.
(1-1) Time zone setting unit for setting the time zone,
A user extraction unit for extracting a user who may visit a store during the time zone set by the time zone setting unit;
A provision unit for providing sale information including a benefit provided to the terminal device used by the user extracted by the user extraction unit on condition of use of the store;
Store support system equipped with
(1-2)
The time zone setting unit extracts, as the time zone, a time zone in which the number of visitors is lower than a reference from the available time of the store, based on the visitor history of the store.
The store support system according to (1-1).
(1-3)
The time zone setting unit extracts the time zone based on an operation accepted by a terminal device used by a manager of the store.
The store support system according to (1-1).
(1-4)
When the current position of the user is within a predetermined distance from the store and / or the moving direction of the user approaches the store, the user extraction unit visits the store at the store Extract as potential users,
The store support system according to any one of (1-1) to (1-3).
(1-5)
The user extraction unit can visit the user at the store when the user has a history of being located in the vicinity of the store in the time zone set by the time zone setting unit. Extract users with sex,
The store support system according to any one of (1-1) to (1-4).
(1-6)
The user extraction unit extracts a user who is likely to visit the store, when there is a visit history or purchase history at the store of the user.
The store support system according to (1-4) or (1-5).
(1-7)
The user extraction unit may visit the store based on environment information corresponding to a history of the user visiting the store and environment information of the time zone set by the time zone setting unit. Extract users,
The store support system according to (1-4) or (1-5).
(1-8)
The providing unit provides the sale information to terminal devices used by users other than users who may visit the store,
The user extraction unit learns the attribute of the user who may visit the store based on the visit history of the users other than the user who may visit the store, and the store based on the learning result To narrow down the users who may come to the store,
The store support system according to any one of (1-1) to (1-7).
(1-9)
The product further includes a product etc. extracting unit that extracts a product or the like to which the benefit is given, based on the visit attribute, purchase history, or movement history of the user extracted by the user extraction unit.
The store support system according to any one of (1-1) to (1-7).
(1-10)
The product etc. extraction unit narrows down the target product or the like to which the benefit is given based on the environment information of the time zone set by the time zone setting unit.
The store support system according to (1-9).
(1-11)
The product etc. extraction unit narrows down the product etc. for which the benefit is to be provided, based on the movement history of the user.
The store support system according to (1-9) or (1-10).
(1-12)
The system further comprises a first estimation unit for estimating the remaining number of products etc. in the store based on the number of visitors in the time zone set by the time zone setting unit after providing the first sale information by the provision unit;
The providing unit provides second sail information based on the remaining number estimated by the first estimating unit.
The store support system according to any one of (1-1) to (1-11).
(1-13)
After the first sales information is provided by the providing unit, a second estimation is performed to estimate the remaining number of products or the like at the store based on real-time data of sales results at the store provided from a POS (point of sales system) system. Further equipped with
The providing unit provides second sail information based on the remaining number estimated by the second estimating unit.
The store support system according to any one of (1-1) to (1-11).
(1-14)
A user visiting the store and a user who is likely to visit the store when receiving a query request for a product etc. in the store from the first terminal device provided with the sale information by the providing unit Providing a query request for a product etc. to the second terminal used by at least one of the above, and receiving a response including information related to the remaining number of the product etc. from the second terminal, The first terminal device further includes a first intermediary unit that provides the response to the first terminal device.
The store support system according to any one of (1-1) to (1-13).
(1-15)
At least one of a user visiting the store and a user who is likely to visit the store when receiving a purchase request for a product or the like from the terminal device for which the sale information has been provided by the providing unit. Further comprising a second intermediary unit for requesting the third terminal device used by the purchase of a product etc.
The store support system according to any one of (1-1) to (1-13).
(1-16)
The second mediation unit is used by a user whose distance from a position designated by a user who uses the terminal apparatus provided with the sale information by the providing unit among the plurality of third terminal apparatuses is used by the user Request the third terminal device to purchase goods etc. in priority.
The store support system according to (1-15).
(1-17)
The providing unit gives priority to the sale information to a fourth terminal device used by a user who has purchased a product etc. other than the product etc. for which the benefit is to be granted, based on the purchase attribute of the product etc. of the user. To provide
The store support system according to any one of (1-1) to (1-16).
(1-18)
Based on the visit history of the user who uses the terminal device for which the sale information has been provided by the providing unit, the sale information including a benefit provided as a condition of use of a store associated with the store visited by the user is provided. Do,
The store support system according to any one of (1-1) to (1-17).
(1-19)
The providing unit pushes and notifies the sale information to a terminal device used by the user extracted by the user extraction unit.
The store support system according to any one of (1-1) to (1-18).
(1-20)
The providing unit provides the sale information to a store server managed in the store,
The store server starts an operation of giving a benefit on condition of use of the store based on the sale information provided by the providing unit.
The store support system according to any one of (1-1) to (1-19).
(1-21)
Set the time zone,
In the set time zone, extract users who may visit the store,
Providing sale information including a benefit provided to the terminal device used by the extracted user on condition of use of the store,
Store support method.
(1-22)
On the computer
Set the time zone,
In the set time zone, make it possible to extract users who may visit the store,
Allowing the terminal device used by the extracted user to provide sale information including a benefit provided on the condition of use of the store,
Store support program.
(2-1)
A user extraction unit that extracts at least one user among a user visiting a store and a user who is likely to visit the store;
An attribute acquisition unit that acquires a purchase attribute of the user extracted by the user extraction unit;
A provision unit which provides sale information including a benefit provided to the terminal device used by the user based on the purchase attribute acquired by the attribute acquisition unit, the sale information being provided as a condition of use of the store;
Store support system equipped with
(2-2)
The user extraction unit relates the position of the user visiting the store to the signal pattern detected by the geomagnetic detection unit mounted on the terminal device used by the user and the signal pattern registered in advance. Based on the position of the user acquired based on the acquired, the user who visits the store is extracted,
The store support system according to (2-1).
(2-3) When the current position of the user is within a predetermined distance from the store and the moving direction of the user is a direction approaching the store, the user extraction unit is configured to store the user in the store Extract as a user who is likely to come to the store,
The store support system according to (2-1) or (2-2).
(2-4)
The user extraction unit extracts the user as a user who is highly likely to visit the store, when there is a visit history or purchase history in the store of the user.
The store support system according to any one of (2-1) to (2-3).
(2-5)
The user extraction unit is highly likely to visit the store based on environment information corresponding to a history of the user visiting the store and environment information of the time zone set by the time zone setting unit. Narrow down the users,
The store support system according to any one of (2-1) to (2-3).
(2-6)
The providing unit provides the sale information to terminal devices used by users other than users who may visit the store,
The user extraction unit learns the attribute of the user who is likely to visit the store based on the visit history of the user other than the user who may visit the store, and the store based on the learning result Narrow down the users who are likely to visit
The store support system according to any one of (2-1) to (2-4).
(2-7)
The product further includes a product etc. extracting unit that extracts a product or the like to which the benefit is to be provided, based on the user visit attribute, purchase history, or movement history acquired by the attribute acquisition unit.
The store support system according to any one of (2-1) to (2-5).
(2-8)
The user extraction unit relates the position of the user visiting the store to the signal pattern detected by the geomagnetic detection unit mounted on the terminal device used by the user and the signal pattern registered in advance. Based on the position of the user acquired based on the acquired, the user who is visiting the store is extracted,
The product etc. extracting unit narrows down a product etc. targeted for the provision of the benefit based on the history of the position of the user extracted by the user extracting unit.
The store support system according to (2-6).
(2-9)
The product etc. extraction unit narrows down the product etc. for which the benefit is to be provided, based on current environmental information.
The store support system according to (2-6).
(2-10) The product etc. extracting unit narrows down products or the like to which the benefit is given, based on the movement history of the user.
The store support system according to (2-6) or (2-7).
(2-11)
The information processing apparatus further includes a first estimation unit that estimates the remaining number of products or the like in the store based on the number of visitors after providing the first sale information by the providing unit.
The providing unit provides second sail information based on the remaining number estimated by the first estimating unit.
The store support system according to any one of (2-1) to (2-9).
(2-12)
The system further comprises a second estimation unit for estimating the remaining number of products or the like at the store based on real-time data of sales performance at the store provided from a POS (point of sales system) system,
The providing unit provides the sail information based on the remaining number estimated by the second estimating unit.
The store support system according to any one of (2-1) to (2-10).
(2-13)
When the inquiry request for the product etc. in the store is received from the first terminal apparatus provided with the sale information by the providing unit, the product in the store is transmitted to the second terminal device used by the user present in the store And the like, and providing the response to the first terminal device in response to receiving a response including information related to the remaining number of the product etc. from the second terminal device. Further comprising
The store support system according to any one of (2-1) to (2-11).
(2-14)
When a purchase request for a product or the like is received from the terminal device provided with the sale information by the providing unit, the third terminal device used by a user who may visit the store requests the purchase of the product or the like Further comprising a second intermediary unit
The store support system according to any one of (2-1) to (2-12).
(2-15)
The second mediation unit is used by a user whose distance from a position designated by a user who uses the terminal apparatus provided with the sale information by the providing unit among the plurality of third terminal apparatuses is used by the user Request the third terminal device to purchase goods etc. in priority.
The store support system according to (2-13).
(2-16)
The providing unit gives priority to the sale information to a fourth terminal device used by a user who has purchased a product etc. other than the product etc. for which the benefit is to be granted, based on the purchase attribute of the product etc. of the user. To provide
The store support system according to any one of (2-1) to (2-14).
(2-17)
Based on the visit history of the user who uses the terminal device for which the sale information has been provided by the providing unit, the sale information including a benefit provided as a condition of use of a store associated with the store visited by the user is provided. Do,
The shop support system according to any one of (2-1) to (2-15).
(2-18)
The providing unit pushes and notifies the sale information.
The store support system according to any one of (2-1) to (2-17).
(2-19)
The providing unit provides the sale information to a store server managed in the store,
The store server starts an operation of giving a benefit on condition of use of the store based on the sale information provided by the providing unit.
The store support system according to any one of (2-1) to (2-17).
(2-20)
At least one user is extracted from users visiting a store and users likely to visit the store,
Get the purchase attribute of the extracted user,
Based on the acquired purchase attribute, the terminal device used by the user is provided with sale information including a benefit given the condition of use of the store.
Store support method.
(2-21)
At least one user is extracted from a user visiting a store and a user who is likely to visit the store,
Get the purchase attribute of the extracted user,
Based on the acquired purchase attribute, the terminal device used by the user is provided with sale information including a benefit provided on the condition of use of the store.
Store support program.
(3-1)
A reception unit that receives a purchase request for a product or service (hereinafter, product or the like) sold in a store from a first user;
A user extraction unit that extracts a second user who is at least one of a user visiting the store and a user who is likely to visit the store;
An intermediary unit that transmits information for requesting the purchase of the product or the like to the terminal device used by the second user extracted by the user extraction unit based on the purchase request received by the reception unit;
Intermediary support system provided with
(3-2)
The user extraction unit relates the position of the user visiting the store to the signal pattern detected by the geomagnetic detection unit mounted on the terminal device used by the user and the signal pattern registered in advance. Based on the position of the user acquired based on the acquired, the user who visits the store is extracted,
The intermediary support system according to (3-1).
(3-3)
The user extraction unit extracts the second user who is a user who is highly likely to visit the store, based on the user's action schedule.
The intermediary support system according to (3-1) or (3-2).
(3-4)
The second user requests the purchase of the product or the like from the second user based on the relationship between the registered position related to the first user and the registered position related to the second user. To choose
The intermediary support system according to any one of (3-1) to (3-3).
(3-5)
The intermediation unit selects, from among the second users, a second user who requests purchase of the product or the like, based on a relationship between the first user's action schedule and the second user's action schedule.
The mediation support system according to any one of (3-1) to (3-4).
(3-6)
It further comprises a database for receiving registration of the action schedule of the second user from a terminal device used by the second user,
The mediation unit selects, from among the second users, a second user who requests purchase of the product or the like, based on the action schedule of the second user registered in the database.
The intermediary support system according to (3-5).
(3-7)
The mediation unit stores information indicating that the first user pays the second user a reward.
The intermediary support system according to any one of (3-1) to (3-6).
(3-8)
The system further comprises a first estimation unit that estimates the remaining number of products etc. in the store based on the number of visitors of the store,
The terminal device further includes a first providing unit that provides the terminal device used by the first user and the terminal device used by the second user, with the remaining number estimated by the first estimation unit.
The intermediary support system according to any one of (3-1) to (3-7).
(3-9)
The system further comprises a second estimation unit for estimating the remaining number of products or the like at the store based on real-time data of sales performance at the store provided from a POS (point of sales system) system,
The terminal device further includes a second providing unit which provides the terminal device used by the first user and the terminal device used by the second user, the remaining number estimated by the second estimation unit.
The mediation support system according to any one of (3-1) to (3-8).
(3-10)
The terminal device used by the third user present in the store is provided with an inquiry request for a product etc. requested based on the purchase request, and information related to the remaining number of the product etc. is included from the terminal device The terminal device further includes a third providing unit that provides the response to the terminal device used by the first user and the terminal device used by the second user in response to receiving the response.
The intermediary support system according to any one of (3-1) to (3-9).
(3-11)
The user extraction unit extracts a user who uses a terminal device that has transmitted the response as the second user,
The mediation unit requests a user who uses the terminal device that has transmitted the response to purchase a product or the like requested based on the purchase request.
The intermediary support system according to (3-10).
(3-12)
The mediation unit transmits the response based on an operation on the terminal device used by the first user when the third providing unit provides the response to the terminal device used by the first user. Requesting the user of the user terminal to purchase the requested product etc. based on the purchase request,
The intermediary support system according to (3-10).
(3-13)
The user extraction unit narrows down the second user based on a history of delivery required times corresponding to the second user.
The store support system according to any one of (3-1) to (3-12).
(3-14)
The user extraction unit narrows down the second user based on an evaluation of the first user corresponding to the second user.
The store support system according to any one of (3-1) to (3-12).
(3-15)
It further comprises a user designation unit which decides the user designated by the first user as the second user,
The mediation unit requests the terminal device used by the second user determined by the user designation unit to purchase the product or the like.
The mediation support system according to any one of (3-1) to (3-12).
(3-16)
From the first user, accept a purchase request for a product or service (hereinafter referred to as a product etc.) sold in a store,
Extracting a second user who is at least one of the user visiting the store and the user who is likely to visit the store;
The information for requesting the purchase of the product or the like is transmitted to the terminal device used by the extracted second user based on the accepted purchase request.
Intermediary support method.
(3-17)
Have the first user accept a purchase request for a product or service (hereinafter referred to as a product etc.) sold in the store,
Extract a second user who is at least one of a user visiting the store and a user who is likely to visit the store,
Based on the accepted purchase request, the terminal device used by the extracted second user is made to transmit information for requesting the purchase of the product etc.
Intermediary support program.

1 Store support system 100 User terminal device 100A Client terminal device 100B Agent terminal device 110 Sale notification processing unit 120 Intermediary processing unit 130 Position acquisition unit 132 GPS processing unit 134 Geomagnetic sensor 200 Store Server 202 ... sale period management unit 204 ... privilege setting unit 210 ... POS terminal 210
220 Point granting device 230 Store terminal device 300 Store support server 310 Time zone setting unit 320 User extraction unit 322 User attribute learning unit 330 Product etc. extraction unit 340 Information provision unit 342 Remaining amount estimation unit 400 ... mediation server 410 ... inquiry processing unit 420 ... agency processing unit 421 ... request acceptance unit 422 ... agency designation unit 423 ... agency request unit 424 ... end processing unit 500 ... database server 500a ... store database 500b ... number of visitors database 500c ... commodity Etc. database 510 ... sale database 520 ... product etc. purchase database 530 ... agency request database 540 ... agency results database

Claims (23)

A time zone setting unit for setting a time zone in which the time sale is performed ;
When the time sale where the time zone is set by the time zone setting unit is started within a predetermined time , the shop is located in the time zone set by the time zone setting unit based on the current position information of the user. If the user who has the possibility of coming to the store is extracted and the time sale whose time zone is set by the time zone setting unit is not started within the predetermined time, the store in the time zone based on the user's position history A user extraction unit for extracting users who may come to the store ;
A provision unit that provides the terminal device used by the user extracted by the user extraction unit with sale information including a benefit provided as a condition of use at the store in the time zone set by the time zone setting unit When,
Store support system equipped with When a purchase request for a product or the like is received from the terminal device provided with the sale information by the providing unit, the time zone set by the time zone setting unit is used based on the position information of the proxy candidate. Determine at least one of an agent candidate visiting a store or an agent candidate having a high possibility of visiting the store, and request a terminal device used by the determined agent candidate to purchase a product etc. Further comprising an intermediary unit,
The store support system according to claim 1 . Wherein the time zone setting unit, based on the visitor history of the store, the peak hours than the reference is foot traffic from among the available time of the shop is set as the time zone,
The store support system according to claim 1 or 2 . Wherein the time zone setting unit sets the time zone based on the operation received by the terminal device used by the manager of the store,
The store support system according to claim 1 or 2 . When the current position of the user is within a predetermined distance from the store and / or the moving direction of the user approaches the store, the user extraction unit visits the store at the store Extract as potential users,
The store support system according to any one of claims 1 to 4 . The user extraction unit can visit the user at the store when the user has a history of being located in the vicinity of the store in the time zone set by the time zone setting unit. Extract as a sexual user,
The store support system according to claim 1 or 2 . The user extraction unit extracts the user as a user who is likely to visit the store, when there is a visit history or purchase history of the user at the store.
The store support system according to claim 5 or 6 . The user extraction unit may visit the store based on environment information corresponding to a history of the user visiting the store and environment information of the time zone set by the time zone setting unit. Extract users,
The store support system according to claim 6 . The providing unit provides the sale information to terminal devices used by users other than users who may visit the store,
The user extraction unit learns the attribute of the user who may visit the store based on the visit history of the users other than the user who may visit the store, and the store based on the learning result To narrow down the users who may come to the store,
The store support system according to any one of claims 1 to 8 . The product further includes a product etc. extracting unit that extracts a product or the like to which the benefit is given, based on the visit attribute, purchase history, or movement history of the user extracted by the user extraction unit.
The store support system according to claim 1 or 2 . The product etc. extraction unit narrows down the target product or the like to which the benefit is given based on the environment information of the time zone set by the time zone setting unit.
The store support system according to claim 10 . The product etc. extraction unit narrows down the product etc. for which the benefit is to be provided, based on the movement history of the user.
The store support system according to claim 10 . The system further comprises a first estimation unit for estimating the remaining number of products etc. in the store based on the number of visitors in the time zone set by the time zone setting unit after providing the first sale information by the provision unit;
The providing unit provides second sail information based on the remaining number estimated by the first estimating unit.
The store support system according to claim 1 or 2 . After the first sales information is provided by the providing unit, a second estimation is performed to estimate the remaining number of products or the like at the store based on real-time data of sales results at the store provided from a POS (point of sales system) system. Further equipped with
The providing unit provides second sail information based on the remaining number estimated by the second estimating unit.
The store support system according to any one of claims 1 to 12 . A user visiting the store and a user who is likely to visit the store when receiving a query request for a product etc. in the store from the first terminal device provided with the sale information by the providing unit Providing a query request for a product etc. to the second terminal used by at least one of the above, and receiving a response including information related to the remaining number of the product etc. from the second terminal, The first terminal device further includes a first intermediary unit that provides the response to the first terminal device.
The store support system according to any one of claims 1 to 14 . At least one of a user visiting the store and a user who is likely to visit the store when receiving a purchase request for a product or the like from the terminal device for which the sale information has been provided by the providing unit. Further comprising a second intermediary unit for requesting the third terminal device used by the purchase of a product etc.
The store support system according to any one of claims 1 to 14 . The second mediation unit is used by a user whose distance from a position designated by a user who uses the terminal apparatus provided with the sale information by the providing unit among the plurality of third terminal apparatuses is used by the user Request the third terminal device to purchase goods etc. in priority.
The store support system according to claim 16. A time zone setting unit for setting a time zone in which the time sale is performed ;
When the time sale where the time zone is set by the time zone setting unit is started within a predetermined time , the shop visits the store in the time zone set by the time zone setting unit based on the position information of the user A user extraction unit that extracts potential users;
A provision unit that provides the terminal device used by the user extracted by the user extraction unit with sale information including a benefit provided as a condition of use at the store in the time zone set by the time zone setting unit And
The providing unit is used by a user having a history of purchasing a product or the like other than the product targeted for the time sale to which the privilege is given at the time of past visit based on the purchase attribute of the product or the like of the user Providing the sale information to the terminal device with priority
Store support system. Based on the visit history of the user who uses the terminal device for which the sale information has been provided by the providing unit, the sale information including a benefit provided as a condition of use of a store associated with the store visited by the user is provided. Do,
The store support system according to any one of claims 1 to 17 . The providing unit pushes and notifies the sale information to a terminal device used by the user extracted by the user extraction unit.
The store support system according to any one of claims 1 to 17 . The providing unit provides the sale information to a store server managed in the store,
The store server starts an operation of giving a benefit on condition of use of the store based on the sale information provided by the providing unit.
The store support system according to any one of claims 1 to 17 . The computer is
Set the time zone where the time sale will take place ,
If the time sale which the time zone is set is started within a predetermined time, based on the current location information of the user, in the set time zone, and extracts the user that may be visited the store ,
When the time sale in which the time zone is set is not started within the predetermined time, a user who may visit the store in the time zone is extracted based on the position history of the user ,
Providing the terminal device used by the extracted user with sale information including a benefit provided as a condition of use at the store in the set time zone.
Store support method. On the computer
Set the time zone where the time sale will take place ,
When the time sale where the time zone is set is started within a predetermined time, based on the current position information of the user, the user who is likely to visit the store in the set time zone is extracted ,
When the time sale in which the time zone is set is not started within the predetermined time, a user who may visit the store in the time zone is extracted based on the position history of the user ,
A terminal device used by the extracted user is provided with sale information including a benefit provided as a condition of use at the store in the set time zone.
Store support program.

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