JP2018101271A - Store support system, store support method, and store support program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide sale information corresponding to a customer visiting a store, and to promote purchase of a commodity or the like.SOLUTION: A store support system includes: a user extraction unit for extracting at least one user of a user visiting a store and a user who is highly likely to visit the store; an attribute acquisition unit which acquires a purchase attribute of the user extracted by the user extraction unit; and a providing unit which provides a terminal device to be used by the user with sale information including privilege to be applied on the condition that the user uses the store, on the basis of the purchase attribute acquired by the attribute acquisition unit.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a store support system, a store support method, and a store support program.

  A technology is known that automatically collects product information and sale information of various stores and provides consumers with useful information for shopping more efficiently (see Patent Document 1). In this technology, product information and sale information of the store are wirelessly transmitted from the information terminal of each store to a certain distribution area, and when the consumer enters the area with a portable terminal, the product information And sales information is automatically received and displayed.

JP 2000-276532 A

  However, in the conventional technology, since the products to be sold are determined in advance of the sale, even if the sale information can be provided to the user in the distribution area, the sale related to the product that is not interesting to the user. There was a possibility of information.

  The present invention has been made in consideration of such circumstances, and has an object to promote the purchase of products and the like by providing sale information suitable for customers visiting the store. .

  According to one aspect of the present invention, a user extraction unit that extracts at least one of a user who visits a store and a user who is likely to visit the store, and the user extracted by the user extraction unit Sale information including a privilege given on the condition of use of the store to the terminal device used by the user based on the purchase attribute acquired by the attribute acquisition unit that acquires the purchase attribute and the attribute acquisition unit A providing unit that provides a store support system.

  According to one embodiment of the present invention, it is possible to promote the purchase of products and the like by providing sale information suitable for customers visiting the store.

It is a lineblock diagram showing an example of store support system 1 of an embodiment. It is a lineblock diagram of user terminal unit 100 of an embodiment. It is a lineblock diagram of store server 200 of an embodiment. It is a lineblock diagram of store support server 300 of an embodiment. It is a lineblock diagram of mediation server 400 of an embodiment. It is a figure which shows an example of the store database 500a of embodiment. It is a figure which shows an example of the visitor number database 500b of embodiment. It is a figure which shows an example of the goods etc. database 500c of embodiment. It is a figure which shows an example of the sale database 510 of embodiment. It is a figure which shows an example of the goods etc. purchase database 520 of embodiment. It is a figure which shows an example of the proxy request database 530 of embodiment. It is a figure which shows an example of the substitute performance database 540 of embodiment. It is a flowchart which shows the flow of the sale automatic setting process in the store assistance system 1 of embodiment. It is a figure explaining the process which sets a sale period by the shop support server. It is a figure for demonstrating the process which extracts a user. (A) is a figure which shows an example of the content 340a provided by the user terminal device 100, (b) is a figure which shows an example of the content 340b provided by the shop terminal device 230. It is a flowchart which shows the flow of the sale automatic start process in the store assistance system 1 of embodiment. It is a figure which shows the relationship between the position of a shop, and a user's position. It is a flowchart which shows the flow of the provision process of the residual amount information in the store assistance system 1 of embodiment. It is a figure for demonstrating an example of the process which estimates remaining amount, such as goods. It is a figure for demonstrating another example of the process which estimates remaining amount, such as goods. It is a flowchart which shows the flow of an inventory inquiry process and a substitution request process. (A) is a figure which shows an example of the content 340c, (b) is a figure which shows an example of the content 340 for answering with respect to an inventory inquiry, (c) is an example of the content 340e which shows an inventory inquiry result. (D) is a diagram showing an example of content 340f presenting that a shopping agency has been requested, and (e) is an example of content 340g that replies that a product has been received from the agency. FIG. It is a flowchart which shows an example of the flow of a proxy request process. It is a block diagram which shows the modification of the shop assistance system 1. It is a figure which shows an example of the hardware constitutions of the user terminal device 100, the store server 200, the store support server 300, the mediation server 400, and the database server 500.

  Hereinafter, embodiments of a store support system, a store support method, and a store support program according to the present invention will be described with reference to the drawings.

<1. Overview>
The store support system of the embodiment is a computer system that supports stores that provide products or services (hereinafter, products etc.). This store support system extracts at least one of a user who visits the store and a user who is highly likely to visit the store. Then, the store support system acquires the extracted purchase attribute of the user, and provides sale information suitable for the purchase attribute to the terminal device used by the user based on the acquired purchase attribute. The purchase attribute is, for example, purchase history of a product or the like. Sale information is information for allowing a user to recognize that a privilege is granted on the condition that a store is used in a specific time zone. The sale information is content including, for example, a specific time zone, privilege information representing the details of the privilege, and store use condition information for acquiring the privilege.

  The store support system of the embodiment can automatically set a time sale that gives a privilege to a specific product or the like that matches the purchase attribute of the user by providing sale information to the terminal device. Thereby, the store support system can promote purchase of goods and the like.

<2. Configuration of store support system 1>
Drawing 1 is a lineblock diagram showing an example of store support system 1 of an embodiment. The store support system 1 includes, for example, one or more user terminal devices 100, one or more store servers 200, a store support server 300, a mediation server 400, and a database server 500. In the store support system 1, the user terminal device 100, the store server 200, the store support server 300, the mediation server 400, and the database server 500 are connected to a network NW. Each device connected to the network NW includes a communication interface such as a NIC (Network Interface Card) or a wireless communication module (not shown in FIG. 1). The network NW includes, for example, a wireless base station, a Wi-Fi access point, a communication line, a provider, the Internet, and the like.

  Note that it is not necessary for all combinations of these components to be able to communicate with each other, and the network NW may partially include a local network. Part or all of the store support server 300, the mediation server 400, and the database server 500 may be integrated into a single device.

(2-1. Configuration of User Terminal Device 100)
The user terminal device 100 is a device used by a user (general user). The user terminal device 100 is a computer device (communication device) such as a mobile phone such as a smartphone, a tablet terminal, or a personal computer, for example. For example, a sale notification application for receiving a sale notification service provided by the store support server 300 and a mediation application for receiving a mediation service provided by the mediation server 400 are installed in the user terminal device 100. . These application programs transmit a request for content to the store support server 300 or the mediation server 400 when a predetermined operation is performed. Further, the application program accepts a push notification from the store support server 300 or the mediation server 400, and outputs an image or sound to the user terminal device 100. Note that some of the functions of the application program may be replaced by a web browser. In this case, the web browser transmits an HTTP (Hypertext Transfer Protocol) request to the store support server 300 or the mediation server 400. Then, a web screen is generated based on the web page returned from the store support server 300 or the mediation server 400 and is displayed on the display unit. The web page is content including text data described in a markup language such as HTML (Hyper Text Markup Language), style sheets, still image data, moving image data, audio data, and the like.

  FIG. 2 is a configuration diagram of the user terminal device 100 according to the embodiment. The user terminal device 100 includes, for example, a sale notification processing unit 110, a mediation processing unit 120, and a position acquisition unit 130. These functional units are realized by a processor such as a CPU (Central Processing Unit) executing a program stored in a program memory. Some or all of these functional units may be realized by hardware such as LSI (Large Scale Integration), ASIC (Application Specific Integrated Circuit), or FPGA (Field-Programmable Gate Array). It may be realized by cooperation of software and hardware.

  The sale notification processing unit 110 is realized by executing a sale notification application. The sale notification processing unit 110 controls the display unit, the speaker, and the like based on the sale information provided from the store support server 300 to notify the user of the sale. The mediation processing unit 120 is realized by executing a mediation application. The mediation processing unit 120 cooperates with the mediation server 400 to provide a mediation service to the user. The position acquisition unit 130 includes, for example, a GPS processing unit 132 and a geomagnetic sensor 134. The GPS processing unit 132 specifies the position of the user terminal device 100 based on a signal received from a Global Navigation Satellite System (GNSS) satellite. The geomagnetic sensor 134 detects a geomagnetic pattern around the user terminal device 100. The position acquisition unit 130 specifies the position of the user terminal device 100 based on the detected geomagnetic pattern.

(2-2. Configuration of store server 200)
The store server 200 executes processing for supporting the implementation of the sale based on the sale information acquired from the store support server 300. As shown in FIG. 1, the store server 200 is connected to one or more POS terminals 210, a point granting device 220, and a store terminal device 230. The store support server 300, the POS terminal 210, the point granting device 220, and the store terminal device 230 are connected so as to be communicable through a local network in the store, for example.

  A POS (Point Of Sale) terminal 210 is a computer device that includes an operation interface, a NIC, and the like, and is used by store clerk. The POS terminal 210 is operated by a store clerk and accepts orders for products and the like. The POS terminal 220 generates order data including the ordered product name and quantity, and performs a checkout process for the product. The POS terminal 210 performs the provision of a privilege based on the sale information in the checkout process for products and the like. Point granting device 220 is a computer device operated by a store clerk or a user. The point granting device 220 gives points as a privilege based on the accepted operation. Note that the point granting device 220 may be integrated with the POS terminal 210. The store terminal device 230 is a computer device used by a store clerk. The store terminal device 230 performs a process of presenting the details of the sale to the store clerk based on the sale information acquired from the store support server 300.

  FIG. 3 is a configuration diagram of the store server 200 of the embodiment. The store server 200 includes a sale period management unit 202 and a privilege setting unit 204, for example. These functional units are realized by, for example, a processor such as a CPU executing a program stored in a program memory. The sale period management unit 202 controls the start and end of the sale period. The privilege setting unit 204 transmits a command for granting a privilege to the POS terminal 210 and the point granting device 220 when a predetermined condition is satisfied during the sale period.

(2-3. Configuration of store support server 300)
FIG. 4 is a configuration diagram of the store support server 300 according to the embodiment. The store support server 300 is a server device that provides a sale notification service. The store support server 300 includes, for example, a time zone setting unit 310, a user extraction unit 320, a product etc. extraction unit 330, and an information provision unit 340. These functional units are realized by, for example, a processor such as a CPU executing a program stored in a program memory.

  The time zone setting unit 310 sets a time zone for performing the sale. For example, the time zone setting unit 310 automatically sets the time zone according to a predetermined rule. The predetermined rule is to select a time zone in which the number of visitors is lower than the standard. In addition, the time zone setting unit 310 may set a time zone based on an operation performed in the store terminal device 230. The user extraction unit 320 extracts users who may visit the store during the time zone set by the time zone setting unit 310. The user extraction unit 320 may include a user attribute learning unit 322 that learns a user to be extracted based on a user attribute. The product etc. extraction unit 330 extracts a product etc. to which a privilege is given based on the purchase attribute such as the user's product. The information providing unit 340 generates sale information specifying a time zone, a product, and the like. The information providing unit 340 transmits the generated sale information to the user terminal device 100 used by the user extracted by the user extracting unit 320 and the store server 200.

(2-4. Configuration of Mediation Server 400)
FIG. 5 is a configuration diagram of the mediation server 400 according to the embodiment. The mediation server 400 includes, for example, an inquiry processing unit 410 and a proxy processing unit 420. These functional units are realized by, for example, a processor such as a CPU executing a program stored in a program memory. The inquiry processing unit 410 returns a response including the remaining number of products and the like to the user terminal device 100 based on the inquiry request received from the user terminal device 100. The proxy processing unit 420 includes, for example, a request receiving unit 421, a proxy specifying unit 422, a proxy request unit 423, and an end processing unit 424. The request reception unit 422 receives a proxy request from the user terminal device 100 operated by a user who requests shopping proxy. The agent specifying unit 422 specifies an agent who performs shopping. The proxy request unit 423 requests a proxy for shopping. The termination processing unit 424 manages a reward for the delivery of goods or the like by the agent to the client.

(2-5. Database)
The database server 500 is, for example, an HDD (Hard Disc Drive), a flash memory, an EEPROM (Electrically Erasable Programmable Read Only Memory), a ROM (Read Only Memory), a RAM (Random Access Memory), or a hybrid type using a plurality of these. This is realized by a storage device. The database server 500 may be realized by an external storage device that can be accessed via various networks. An example of the external storage device is a NAS (Network Attached Storage) device. The database server 500 manages the database shown in FIGS.

  FIG. 6 is a diagram illustrating an example of the store database 500a according to the embodiment. The store database 500a is, for example, information in which store location information, in-store location information, and a geomagnetic pattern are associated with a store ID. The store ID is information that uniquely identifies the store. The store location information is information representing the location of the store by latitude and longitude. The in-store position is information such as an arbitrary name in the store. The geomagnetic pattern is information representing a change in geomagnetism that can be acquired by the geomagnetic sensor 134 in the store.

  FIG. 7 is a diagram illustrating an example of the visitor number database 500b according to the embodiment. The visitor number database 500b is information indicating the relationship between time zone information and visitor number information in a store, for example. A time slot | zone represents each period which divided the business hours of the store. The time zone information is set based on an operation on the store terminal device 230. The visitor number information is information representing the number of users who have entered from the store entrance. The visitor number information is information representing the number of users based on the output of a sensor provided at the entrance of the store, for example. Although the number of visitors database 500b may represent the number of visitors per day, it is not limited to this, and may be the average number of visitors for each time zone during one month, for example.

  FIG. 8 is a diagram illustrating an example of the product etc. database 500c according to the embodiment. The product etc. database 500c is information indicating the relationship between the product etc. ID in the store and the in-store location information, for example. The product etc. ID is information for uniquely identifying the product etc. The in-store location information is information such as an arbitrary name in the store.

  FIG. 9 is a diagram illustrating an example of the sale database 510 according to the embodiment. The sale database 510 is information in which, for example, a sale ID is associated with a time zone, a sale target product ID, and privilege information. The sale ID is information that uniquely identifies a sale set by the store support server 300. The time zone is information representing the start and end of a time sale. The product etc. ID is information for uniquely specifying the product etc. that is the target of the sale specified by the sale ID. The privilege information is information representing the content of the privilege given on the condition that a product or the like is purchased in the sale specified by the sale ID. The contents of the privilege include a discount rate and discount amount of the product, a point grant rate that can be used for settlement in exchange for cash, a discount ticket that can be used for the next purchase of the product, and the like.

  FIG. 10 is a diagram illustrating an example of the product purchase database 520 according to the embodiment. The product purchase database 520 is information in which, for example, a home ID, a purchase attribute, and environment information are associated with a user ID. The purchase attribute is information including, for example, a store visit history, a purchase history, and a travel history. The store visit history is, for example, information including the store that visited the store and the date and time of store visit. The information on the visit date / time may include information indicating whether or not it is a time sale set by the store support server 300. The purchase history is information including products purchased at the store. The information such as the product may include information indicating whether or not the product is a product subject to time sale. The movement history is information including the movement route to the store and the type of movement means. The type of moving means is information representing, for example, walking, bicycle, or car. The environmental information is information such as weather and temperature corresponding to the purchase attribute. The type of moving means is generated based on, for example, the result of discount processing for a bicycle parking device or parking lot in the POS terminal 210.

  FIG. 11 is a diagram illustrating an example of the proxy request database 530 according to the embodiment. The proxy request database 530 is, for example, information in which an action schedule and a request attribute are associated with a user ID. The action schedule is, for example, information including future date / time and place registered based on the user's operation. The request attribute is information including, for example, a request history, a reception history, and a reward history. The request history is information including the date and time when the shopping agency is requested, the product that requested the shopping agency, and the like. The receipt history is information including the date and time when the merchandise requested for the shopping agent from the agent is received. The reward history is information including the date and time of the reward paid to the agent.

  FIG. 12 is a diagram illustrating an example of the substitution result database 540 according to the embodiment. The agency record database 540 is, for example, information in which a registered ID of home, an action schedule, an agency attribute, and an evaluation are associated with an agency ID. The proxy attribute is information including, for example, a purchase history, a delivery history, and a movement history. The purchase history is information including the date and time when the agent purchased the product on behalf of the agent, and the product purchased by the agent. The delivery history is information including the date and time when the product is delivered from the agent to the client. The movement history is information including the movement route of the substitute and the type of movement means. The evaluation is, for example, information in which a required time is associated with a user evaluation. The required time is information representing a period from the date and time when the requester requested the shopping agent to the date and time when the agent delivered the goods. The user evaluation is information representing the evaluation of the agent based on the requester's operation.

<3. Sales automatic setting process of store support system 1>
(3-1. Processing centering on the store support server 300)
FIG. 13 is a flowchart illustrating a flow of sale automatic setting processing in the store support system 1 of the embodiment. The process of this flowchart is started for every predetermined period, for example. First, the time zone setting unit 310 of the store support server 300 refers to the visitor number database 500b (S100). The time zone setting unit 310 determines whether or not there is a time zone (off-peak) in which the number of visitors is lower than the reference (S102). When there is no time zone (off-peak) in which the number of visitors is lower than the reference, the time zone setting unit 310 ends the process of this flowchart. When there is a time zone (off-peak) in which the number of visitors is lower than the reference, the time zone setting unit 310 sets a time zone in which the number of visitors is lower than the reference as a sale period (S104). FIG. 14 is a diagram for explaining processing for setting a sale period by the store support server 300. In the example of FIG. 14, for example, the time zone setting unit 310 sells the average of each time zone, or 14:00 to 16:00 and 16:00 to 18:00, which are time zones lower than an arbitrarily determined reference value Set as period.

  Next, the store support server 300 determines whether or not to start a time sale within a predetermined time (S106). When starting a time sale within a predetermined time, the store support server 300 acquires the current position information of the user (S108). Based on the acquired current position information, the store support server 300 determines whether there is a user who visits a time sale that starts within a predetermined time (S110).

  When there is a user who visits a time sale that starts within a predetermined time, the user extraction unit 320 extracts the user as a user who may visit the store at the time sale (S116). FIG. 15 is a diagram for explaining a process of extracting a user. The user extraction unit 320 may visit the user in the store when the current position of the user is within a predetermined distance D from the store and / or the user's moving direction is a direction approaching the store. Extract as a user.

If the store support server 300 does not start the time sale within the predetermined time, the store support server 300 acquires the position history of the user (S112). At this time, the store support server 300 refers to the movement history in the product etc. purchase database 520. The store support server 300 determines whether there is a user who visits the store in the future time zone based on the acquired position history (S114).

  When there is a user who visits a time sale that starts within a predetermined time, the user extraction unit 320 extracts the user as a user who may visit the store at the time sale (S116). When there is a history that the user has been located in the vicinity of the store in the time sale time zone set by the time zone setting unit 310, the user extraction unit 320 may visit the user in the store. Extract as a user.

  In S116, the user extraction unit 320 narrows down the users who may visit the store based on the environmental information (weather or temperature) corresponding to the store visit history and the environment information of the time sale time zone. Good. For example, in the product purchase database 520, for a user who may visit a store, if the environmental information associated with the store visit history is “rainy”, the weather forecast for the time zone of the time sale is “rainy”. In this case, the user is excluded from the already extracted users.

  Next, the product etc. extracting unit 330 extracts the product etc. to which the privilege is given based on the purchase attribute of the user extracted by the user extracting unit 320 (S118). The product etc. extraction unit 330 extracts, from the purchase history of the user, products etc. having a purchase history at the store where the time sale is started as products etc. to which a privilege is given.

  In S <b> 118, the product etc. extracting unit 330 may narrow down the products etc. based on the environment information (weather or air temperature) corresponding to the purchase history and the environment information of the time sale time zone. For example, in the product purchase database 520, for a user who may visit a store, if there is no specific product such as “umbrella” in the purchase history whose environmental information is “sunny”, the time sale time zone When the weather forecast is “sunny”, specific products such as “umbrella” are excluded from the already extracted products.

  In S <b> 118, the product etc. extracting unit 330 may narrow down the products etc. based on the movement history of the user. For example, for the user extracted by the time zone setting unit 310 in the product etc. purchase database 520, it is assumed that the moving means of the user who visits the store is walking or bicycle. In this case, the product etc. extracting unit 330 excludes case-selled beverages from the products to which the privilege is given, and narrows down to single items that are easy to carry.

  Next, the information provision part 340 transmits sale information to the user terminal device 100 and the store server 200 (S120). The sale information includes, for example, a store that conducts the sale, a time sale time zone, a target product, and information that represents a privilege.

  As described above, according to the store support system 1 of the embodiment, sale information suitable for a specific time zone in the future can be provided by executing the sale automatic setting process. Thereby, according to the store support system 1, the number of users visiting the store can be increased.

(3-2. Time sale notification process for user)
FIG. 16A is a diagram illustrating an example of content 340 a provided by the user terminal device 100. For example, the information providing unit 340 push-notifies the user terminal device 100 with sale information for displaying the content 340a on the user terminal device 100. Further, the information providing unit 340 may transmit information for image generation to the user terminal device 100 in advance so that the content 340a can be browsed when the user terminal device 100 activates the sale notification application. .

(3-3. Dissemination of time sale in stores and grant of benefits)
FIG. 16B is a diagram illustrating an example of content 340 b provided by the store terminal device 230. When the store server 200 receives the sale information, the store server 200 displays the content 340b on the store terminal device 230. The content 340b includes a sale ID, a period, a target product, and privilege information. Thereby, the store support system 1 can inform the store clerk of the contents of the time sale automatically set in the store support server 300. In addition, the store server 200 causes the POS terminal 210 and the point granting device 220 to start an operation of granting a privilege on the condition that the target product or the like is purchased in the time sale period.

(3-4. User extraction learning process (1))
The store support server 300 may provide sale information to the user terminal device 100 used by a user other than a user who may visit the store in the process of S120 in the flowchart of FIG. In this case, after providing the sale information, the user attribute learning unit 322 refers to the product purchase database 520 and acquires a visit history of a user other than a user who may visit the store. And the user attribute learning part 322 learns the user's attribute with respect to the time slot | zone concerning a time sale, the target goods, etc. and a privilege based on the visit history of users other than the user who may visit a store. . The user attribute is an index for classifying the user, such as gender, age, and location history. Specifically, when a certain user visits the user attribute learning unit 322, the user attribute learning unit 322 increases the weighting on the attribute of the user. As a result, the user attribute learning unit 322 can make it easier for the user extraction unit 320 to extract users that match the user's attributes.

(3-5. User extraction learning process (2))
The user attribute learning unit 322 may make it easier for the user extraction unit 320 to extract a user who has purchased a product other than a target product to which a privilege is given based on purchase attributes such as the user's product. The user attribute learning unit 322 refers to the store visit history and purchase history in the product etc. purchase database 520 and purchases products other than the products that are the subject of the time sale among the users who have visited the past time sale. Extracted users. The user attribute learning unit 322 sets an attribute of purchasing a product other than the product that is the target of the time sale for the extracted user. As a result, the store support server 300 can actively provide sale information to users who tend to purchase (and then “buy”) products that are different from the products for sale. As a result, sales in the store can be promoted.

(3-6. Provision of sales information for related stores)
The store support server 300 includes, on the basis of a visit history of a user who uses the user terminal device 100 to which the sale information is provided, sale information including a privilege given on the condition of using a store related to the store that the user has visited. May provide. Specifically, when a time sale that specially sells milk at 14:00 is implemented, a group of customers who come to store A on foot will later be sent to store B on foot from store A at 14:00. Recommend a time sale to sell. Thereby, store support server 300 can aim at increase in the number of visitors also about store B in addition to store A.

<4. Sale automatic start processing of store support system 1>
Hereinafter, in the store support system 1, sale information is provided to the user terminal device 100 based on purchase attributes of at least one of a user who is visiting the store and a user who is highly likely to visit the store. Processing will be described.

    FIG. 17 is a flowchart illustrating a flow of sale automatic start processing in the store support system 1 of the embodiment. First, the store support server 300 determines whether or not a time sale is to be performed from now on (S200). “From now on” means, for example, “as soon as ready”, “immediately without delay”, or “within a predetermined time (for example, about 1 hour)”. The store support server 300 ends the process of this flowchart when the time sale is not performed from now on. Store support server 300 acquires position information from user terminal device 100, when carrying out a time sale from now on (S202).

  Specifically, the store support server 300 acquires a history of position information acquired by the GPS processing unit 132 and a geomagnetic pattern detected by the geomagnetic sensor 134. FIG. 18 is a diagram illustrating a relationship between the position of the store and the position of the user. The store support server 300 uses the geomagnetic pattern detected by the user terminal device 100 used by the user U1 and the geomagnetic pattern registered in the store database 500a in advance as to the position of the user U1 visiting the store. Obtain based on comparison. Further, when the location information history acquired by the GPS processing unit 132 is interrupted in the vicinity of the store entrance, the store support server 300 indicates that the user corresponding to the user terminal device 100 that transmitted the location information is in the store. Estimated. Thereby, the user extraction part 320 extracts the user in the shop or near the shop (S204).

  Next, the product etc. extraction part 330 extracts the product etc. of the object to which a privilege is given (S206). The product etc. extracting unit 330 extracts products etc. based on the purchase attribute of the user extracted by the time zone setting unit 310, for example. Further, the product etc. extracting unit 330 may extract a product having a large number of stores in stock and having a near expiration date as a product to which a privilege is given. Next, the information providing unit 340 transmits sale information including the extracted product and the benefit information to the user terminal device 100 and the store server 200 (S208). Thereby, the store support server 300 automatically starts a time sale.

  Next, the product etc. extracting unit 330 acquires location information of the user in the store (S210). For example, as shown in the movement history (1) in FIG. 18, the user U1 moves to the position M1 where the products for time sale are displayed and then moves to another position M2 as shown in the movement history (2). It has been moved. The product etc. extraction unit 330 narrows down the products to which the privilege is given from the products including M1 to the products displayed at the position M2 based on the user position history (S212). At this time, the product etc. extraction unit 330 refers to the product etc. database 500c and acquires information such as the product corresponding to the in-store position. Next, the information providing unit 340 provides sale information including information on the narrowed products and the like to the user terminal device 100 used by a specific user (S214). Thereby, the store support server 300 can specify the user's excursion route and can provide sale information for products and the like that appeal to the user on the excursion route.

  Next, the store support server 300 determines whether or not the time sale has ended (S216). If the time sale has not ended, the store support server 300 returns the process to S202. When the time sale ends, the store support server 300 ends the processing of this flowchart.

  As described above, according to the store support system 1 of the embodiment, based on the purchase attribute of at least one of the users who are visiting the store and the users who are likely to visit the store, It is possible to automatically set a time sale for adding a privilege to a specific product or the like that matches the purchase attribute. Thereby, store support system 1 can promote purchase of goods etc.

<5. Provision of remaining amount information>
(5-1. Processing for providing remaining amount information)
FIG. 19 is a flowchart illustrating a flow of remaining amount information providing processing in the store support system 1 according to the embodiment. The store support system 1 according to the above-described embodiment provides the user terminal device 100 with remaining amount information such as a product that is the subject of the time sale during the time sale. The remaining amount estimation unit 342 first estimates the remaining amount of the target product of the time sale (S300). Details of the process for estimating the remaining amount will be described later. The information providing unit 340 determines whether or not the estimated remaining amount of the product or the like is greater than or equal to a reference (S302).

  When the estimated remaining amount of the product or the like is equal to or greater than the reference, the information providing unit 340 additionally provides the sale information (S304). The information providing unit 340 re-provides sale information, for example. Moreover, the information provision part 340 provides the new sale information containing the privilege information which changed the discount amount and the point provision rate highly. As a result, the information providing unit 340 notifies the user of further time sale.

  If the remaining amount of the product or the like is not equal to or greater than the reference, the information providing unit 340 provides sale information including the remaining amount information of the product or the like (S306). The information providing unit 340 provides sale information including, for example, that a target product for a time sale is sold out soon.

(5-2. Remaining amount estimation process (1))
FIG. 20 is a diagram for explaining an example of a process for estimating the remaining amount of a product or the like. As illustrated in FIG. 20A, the remaining amount estimation unit 342 acquires a store visit history corresponding to the user terminal device 100 that provided the sale information with reference to the product purchase database 520. The remaining amount estimation unit 342 estimates the remaining number of products and the like based on the acquired store visit history. As illustrated in FIG. 20B, the remaining amount estimation unit 342 estimates that the remaining amount of merchandise is smaller as the number of users who visit the user terminal device 100 that provided the sale information increases. .

(5-3. Remaining amount estimation process (2))
FIG. 21 is a diagram for explaining another example of the process for estimating the remaining amount of products and the like. The remaining amount estimation unit 342 may estimate the remaining number of products and the like in the store based on real-time data of sales results in the store provided from the POS system including the POS terminal 210. Real-time data occurs every time a product or the like subject to time sale is sold, and is interrupted when there is no remaining amount of the product or the like subject to time sale. The remaining amount estimation unit 342 estimates the remaining amount of the target product for the time sale based on the pattern of the real time data. In addition, both remaining amount estimation processing may be performed and sale information may be provided based on the two remaining estimated product remaining amounts.

<6. Inventory inquiry processing and proxy request processing>
FIG. 22 is a flowchart showing the flow of the inventory inquiry process and the proxy request process. In this description, the user terminal device 100 used by the shopping agent client is also referred to as a client terminal device 100A, and the user terminal device 100 used by the shopping agent agent is also referred to as an agent terminal device 100B.

(6-1. Inventory inquiry processing)
The store support server 300 transmits, to the client terminal device 100A, sale information related to a time sale to be implemented in a future time zone. When the client terminal device 100A receives the sale information, the client notification device 110 provides the content 340a. Furthermore, when a predetermined operation is received from the request during the time sale, the mediation processing unit 120 of the requester terminal device 100A provides the content 340c for inquiring the inventory of the target product for the time sale (S400). ). FIG. 23A shows an example of the content 340c. The content 340c includes a time until the end of the time sale, a check box for selecting a target product for the time sale, and an inventory inquiry button. When the mediation processing unit 120 receives an operation of designating a target product and selecting an inventory inquiry button, the mediation processing unit 120 transmits a request for querying the stock of the designated target product to the mediation server 400.

  When the mediation server 400 receives an inquiry request for a product or the like, the mediation server 400 selects the user terminal device 100 used by a user existing in the store (S402), and sends an inquiry request for the product or the like to the selected user terminal device 100B. provide. When the intermediary processing unit 120 of the agent terminal device 100B receives the inquiry request from the intermediary server 400, as shown in FIG. 23B, the intermediary processing unit 120 provides the content 340d for answering the inventory inquiry. The content 340d includes products and the like that are subject to inventory inquiry, radio buttons for selecting response contents, and a send button. The mediation processing unit 120 of the agent terminal device 100B transmits a response to the mediation server 400 when an operation selected by the transmission button is received in a state where any radio button is selected (S404).

  When the mediation server 400 receives a response from the agent terminal device 100B, the mediation server 400 transmits information representing the inventory of the target product or the like to the client terminal device 100A as a response to the inquiry request. As a result, the mediation server 400 provides the client with stock of products and the like.

(6-2. Proxy request processing)
When receiving the response, the requester terminal device 100A provides the content 340e as shown in FIG. The content 340e includes a time until the end of the time sale, an inventory inquiry result, and a proxy request button. When the mediation processing unit 120 of the client terminal device 100A receives an operation of selecting a proxy request button, the mediation processing unit 120 transmits a shopping proxy request to the mediation server 400 (S406). When the requester terminal device 100A transmits a shopping agency request, as shown in FIG. 23 (d), the client terminal device 100A provides content 340f that indicates that a shopping agency request has been made.

  When receiving the shopping agency request, the mediation server 400 selects a shopping agency agent (S408). The mediation server 400 transmits a shopping proxy request to the proxy terminal device 100B used by the selected proxy. The agent who has received the request for the shopping agent purchases the target product based on the shopping agent request and delivers the target product to the client. The intermediary processing unit 120 of the requester terminal device 100A reports that a product or the like for which a shopping agent has been requested has been received. At this time, the mediation processing unit 120 provides content 340g as shown in FIG. The content 340g includes a radio button for replying that the product has been received from the agent, a radio button for accepting evaluation of the shopping agent, and a transmission button. The mediation processing unit 120 transmits the reception report information to the mediation server 400 when a transmission button is selected in a state where a radio button that answers receipt and a radio button that accepts evaluation are selected.

  When receiving the receipt report information, the intermediary server 400 registers the required time and user evaluation corresponding to the agent in the agent performance database 540 (S412). Further, the intermediary server 400 stores information indicating that the requester pays the proxy for the proxy in the reward history in the proxy request database 530.

  In addition, although the stock inquiry process and the agency request process mentioned above shall transmit a shopping agency request to the agency terminal device 100B which transmitted the response with respect to the inquiry request, it is not limited to this. If the intermediary server 400 does not accept a response to the inquiry request, it transmits information to that effect to the requester terminal device 100A, and if it receives a shopping agent request from the requester terminal device 100A, it will act as described below. A person may be selected and a shopping agency request may be transmitted to the selected agency. Furthermore, even when the intermediary server 400 does not receive the inquiry request from the client terminal device 100A, when it receives the shopping agent request from the user terminal device 100, the agent server 400 selects an agent as will be described later, and selects the agent You may send a shopping agency request.

(6-3. Contents of proxy request processing)
FIG. 24 is a flowchart illustrating an example of the flow of proxy request processing.
The agency processing unit 420 determines whether or not a shopping agency request has been received from the client terminal device 100A (S500). If the agency processing unit 420 has not received a shopping agency request, the agency processing unit 420 ends the process of this flowchart. When the proxy processing unit 420 receives a shopping proxy request, the proxy processing unit 420 acquires position information of the proxy candidate (S502). For example, the proxy processing unit 420 acquires the location information of the proxy candidate device by acquiring the location information of the proxy terminal device 100B associated with the proxy ID registered in the proxy record database 540. In addition, when there is a substitute candidate designated by the requester, the substitute processing unit 420 may acquire position information of the substitute candidate. The proxy processing unit 420 may extract a user registered in the proxy request database 530 as a proxy candidate even if the user is not registered as a proxy.

  Next, the proxy processing unit 420 determines whether there is a proxy candidate who has visited the store that sells the product specified by the shopping proxy request, or a proxy candidate that is highly likely to visit the store. Is determined (S504). If there is no substitute candidate, the substitute processing unit 420 notifies the requester to that effect (S516).

  If there is a substitute candidate, the substitute processing unit 420 extracts the existing substitute candidate (S506). Next, the proxy processing unit 420 narrows the proxy candidate candidates (S508). The agent designating unit 422 refers to the agent performance database 540 as an agent who is a user who is highly likely to visit a store that sells a product or the like designated by the shopping agent request based on the user's action schedule. Narrow down. The action schedule of the user is information received by the mediation server 400 from the agent terminal device 100B. Specifically, the user's action schedule includes the area where the agent buys, the store, the store type, and the like.

  The agent specifying unit 422 may narrow down the agent candidates based on the relationship between the registered position such as the home related to the agent and the registered position such as the home related to the requester. Specifically, the agent specifying unit 422, when the client's home position registered in the product purchase database 520 and the agent candidate's home position registered in the agent performance database 540 are within a predetermined distance, Select the proxy candidate.

  The agent specifying unit 422 may narrow down the agent candidates based on the relationship between the agent's action schedule and the client's action schedule. Specifically, the agent specifying unit 422 selects the agent candidate when the point included in the requester's action plan and the point included in the agent candidate's action plan are within a predetermined distance.

  The agent specifying unit 422 may narrow down the agent candidates based on the evaluation of the agent candidates. Specifically, the agent specifying unit 422 narrows down to a predetermined number of agent candidates having a short delivery time among a plurality of agent candidates. In addition, the agent specifying unit 422 narrows down a predetermined number of agent candidates whose user evaluation is not determined as “unsatisfied” among the plurality of agent candidates.

  The proxy request unit 423 transmits a shopping proxy request to the proxy candidate (S510). Next, the proxy request unit 423 determines whether or not a response for accepting the shopping proxy is received in response to the shopping proxy request (S512). If the proxy processing unit 420 cannot receive a response to accept the shopping proxy, the proxy processing unit 420 returns the process to S508. When the proxy processing unit 420 receives a response to approve a shopping proxy, the proxy processing unit 420 determines the approved proxy candidate as a proxy requesting the shopping proxy (S514), and ends the processing of this flowchart.

  According to the store support system 1 described above, since at least one of a user who visits the store and a user who is highly likely to visit the store is extracted as the agent, the agent performs the shopping agent. The effect that the burden for moving to a store can be suppressed can be exhibited.

<7. Modification>
FIG. 25 is a configuration diagram illustrating a modified example of the store support system 1.
The store support system 1 of the above-described embodiment performs the process of providing a privilege by the store server 200 by providing the sale information from the store support server 300 to the store server 200, but is not limited thereto. The process of granting a privilege may be performed in the store support server 300. Specifically, it is assumed that the user has purchased a product for time sale using the electronic money function of the user terminal device 100. In this case, the user terminal device 100 transmits the user ID, store information, product information, and purchase date / time information to the store support server 300. The store support server 300 determines whether or not to grant a privilege based on the information received from the store server 200, and the user ID, the store information, the product information, and the purchase date and time information correspond to the conditions for granting the privilege. In some cases, a privilege is granted.

<8. Hardware configuration>
FIG. 26 is a diagram illustrating an example of a hardware configuration of the user terminal device 100, the store server 200, the store support server 300, the mediation server 400, and the database server 500. FIG. 26 illustrates an example in which the user terminal device 100 is a smart device such as a smartphone or a tablet terminal. The user terminal device 100 has a configuration in which, for example, a CPU 101, a RAM 102, a ROM 103, a secondary storage device 104 such as a flash memory, a touch panel 105, and a wireless communication module 106 are connected to each other via an internal bus or a dedicated communication line. ing. An application program for operating the user terminal device 100 is stored in the secondary storage device 104.

  Store server 200, store support server 300, mediation server 400, and database server 500 are, for example, NIC (Network Interface Card) 601, CPU 602, RAM 603, ROM 604, secondary storage device 605 such as flash memory or HDD, and drive device 606 are mutually connected by an internal bus or a dedicated communication line. The drive device 606 is loaded with a portable storage medium such as an optical disk. The function stored in the secondary storage device 605 or the portable storage medium attached to the drive device 606 is expanded in the RAM 603 by a DMA controller (not shown) or the like and executed by the CPU 602, so that the function unit of each server Is realized.

  As mentioned above, although the form for implementing this invention was demonstrated using embodiment, this invention is not limited to such embodiment at all, In the range which does not deviate from the summary of this invention, various deformation | transformation and substitution Can be added.

The above-described embodiment can be expressed as follows.
(1-1) a time zone setting unit for setting a time zone;
A user extraction unit that extracts users who may visit the store in the time zone set by the time zone setting unit;
A providing unit that provides sale information including a privilege granted to the terminal device used by the user extracted by the user extracting unit on the condition of use of the store;
Store support system with
(1-2)
The time zone setting unit extracts, as the time zone, a time zone in which the number of visitors is lower than a reference from the available time of the store, based on the visitor history of the store.
The store support system according to (1-1).
(1-3)
The time zone setting unit extracts the time zone based on an operation received by a terminal device used by an administrator of the store.
The store support system according to (1-1).
(1-4)
The user extraction unit visits the user to the store when the current position of the user is within a predetermined distance from the store and / or the moving direction of the user is a direction approaching the store. Extract as potential users,
The store support system according to any one of (1-1) to (1-3).
(1-5)
The user extracting unit may visit the user in the store when the user has a history of being located in the vicinity of the store in the time zone set by the time zone setting unit. Extract potential users,
The store support system according to any one of (1-1) to (1-4).
(1-6)
The user extraction unit extracts a user who may visit the store when the user has a visit history or purchase history at the store,
The store support system according to (1-4) or (1-5).
(1-7)
The user extraction unit may visit the store based on the environment information corresponding to the history of the user visiting the store and the environment information of the time zone set by the time zone setting unit. Extract users,
The store support system according to (1-4) or (1-5).
(1-8)
The providing unit provides the sale information to a terminal device used by a user other than a user who may visit the store,
The user extraction unit learns an attribute of a user who may visit the store based on a visit history of a user other than a user who may visit the store, and based on a learning result, the store Narrow down users who may visit
The store support system according to any one of (1-1) to (1-7).
(1-9)
A product etc. extracting unit for extracting a product etc. to which the privilege is given based on the user visit attribute, purchase history, or movement history extracted by the user extracting unit;
The store support system according to any one of (1-1) to (1-7).
(1-10)
The product etc. extracting unit narrows down the products etc. to which the privilege is granted based on the environmental information of the time zone set by the time zone setting unit,
The store support system according to (1-9).
(1-11)
The product etc. extracting unit narrows down the products etc. to which the privilege is granted based on the movement history of the user,
The store support system according to (1-9) or (1-10).
(1-12)
After providing the first sale information by the providing unit, further comprising a first estimating unit that estimates the remaining number of products in the store based on the number of visitors in the time zone set by the time zone setting unit,
The providing unit provides second sale information based on the remaining number estimated by the first estimating unit;
The store support system according to any one of (1-1) to (1-11).
(1-13)
After the first sale information is provided by the providing unit, a second estimation is performed in which the remaining number of products and the like in the store is estimated based on real-time data of sales results in the store provided from a point of sales system (POS) system. Further comprising
The providing unit provides second sale information based on the remaining number estimated by the second estimating unit;
The store support system according to any one of (1-1) to (1-11).
(1-14)
A user who visits the store and a user who is likely to visit the store when receiving an inquiry request for a product in the store from the first terminal device to which the sale information is provided by the providing unit; In response to receiving a response including information related to the remaining number of products etc. from the second terminal device, providing an inquiry request for products etc. to the second terminal device used by at least one of the above, A first mediation unit that provides the response to the first terminal device;
The store support system according to any one of (1-1) to (1-13).
(1-15)
At least one of a user who visits the store and a user who is highly likely to visit the store when receiving a purchase request for a product or the like from the terminal device to which the sale information is provided by the providing unit A second intermediary unit that requests the third terminal device used for purchasing a product,
The store support system according to any one of (1-1) to (1-13).
(1-16)
The second mediation unit is used by a user whose distance from a position specified by a user who uses the terminal device for which the sale information is provided by the providing unit is short among the plurality of third terminal devices. Request the third terminal device to purchase products etc. with priority.
The store support system according to (1-15).
(1-17)
The providing unit gives priority to the sale information to a fourth terminal device used by a user who has purchased a product other than the product to which the privilege is given based on purchase attributes such as the user's product. To provide,
The store support system according to any one of (1-1) to (1-16).
(1-18)
Based on the store visit history of the user who uses the terminal device to which the sale information is provided by the providing unit, the sale information including a privilege given on the condition of using the store related to the store visited by the user is provided. To
The store support system according to any one of (1-1) to (1-17).
(1-19)
The providing unit push-notifies the sale information to a terminal device used by a user extracted by the user extracting unit;
The store support system according to any one of (1-1) to (1-18).
(1-20)
The providing unit provides the sale information to a store server managed in the store,
The store server starts an operation of giving a privilege on the condition that the store is used based on the sale information provided by the providing unit.
The store support system according to any one of (1-1) to (1-19).
(1-21)
Set the time zone,
Extract users who may visit the store during the set time,
Providing sale information including a privilege granted on the condition of using the store to the terminal device used by the extracted user;
Store support method.
(1-22)
On the computer,
Set the time zone,
Extract users who may visit the store during the set time,
Providing the terminal device used by the extracted user with sale information including a privilege granted on the condition of use of the store;
Store support program.
(2-1)
A user extraction unit that extracts at least one of a user who visits the store and a user who is likely to visit the store;
An attribute acquisition unit for acquiring the purchase attribute of the user extracted by the user extraction unit;
A providing unit for providing sale information including a privilege granted on the condition of use of the store to the terminal device used by the user based on the purchase attribute acquired by the attribute acquiring unit;
Store support system with
(2-2)
The user extraction unit is configured to determine a position of a user who visits the store, a signal pattern detected by a geomagnetism detection unit mounted on a terminal device used by the user, and a relationship between a signal pattern registered in advance. And based on the acquired user position, the user who visits the store is extracted.
The store support system according to (2-1).
(2-3) When the current position of the user is within a predetermined distance from the store and the moving direction of the user is a direction approaching the store, the user extraction unit determines that the user is the store Extract as users who are more likely to visit
The store support system according to (2-1) or (2-2).
(2-4)
The user extraction unit extracts the user as a user who is likely to visit the store when there is a store visit history or a purchase history in the store of the user.
The store support system according to any one of (2-1) to (2-3).
(2-5)
The user extraction unit is highly likely to visit the store based on the environment information corresponding to the history of the user visiting the store and the environment information of the time zone set by the time zone setting unit. Filter users,
The store support system according to any one of (2-1) to (2-3).
(2-6)
The providing unit provides the sale information to a terminal device used by a user other than a user who may visit the store,
The user extraction unit learns an attribute of a user who is likely to visit the store based on a visit history of a user other than a user who may visit the store, and based on a learning result, the store Narrow down the users who are most likely to visit
The store support system according to any one of (2-1) to (2-4).
(2-7)
A product etc. extracting unit for extracting a product etc. to which the privilege is given based on the user's store visit attribute, purchase history, or movement history obtained by the attribute obtaining unit;
The store support system according to any one of (2-1) to (2-5).
(2-8)
The user extraction unit is configured to determine a position of a user who visits the store, a signal pattern detected by a geomagnetism detection unit mounted on a terminal device used by the user, and a relationship between a signal pattern registered in advance. Based on the location of the acquired user, the user who has visited the store is extracted,
The product etc. extraction unit narrows down the products etc. to which the privilege is given based on the history of the user's position extracted by the user extraction unit,
The store support system according to (2-6).
(2-9)
The product etc. extraction unit narrows down the products etc. to which the privilege is granted based on the current environmental information,
The store support system according to (2-6).
(2-10) The product etc. extracting unit narrows down the products etc. to which the privilege is given based on the movement history of the user,
The store support system according to (2-6) or (2-7).
(2-11)
Based on the number of visitors after providing the first sale information by the providing unit, further comprising a first estimating unit for estimating the remaining number of products and the like in the store,
The providing unit provides second sale information based on the remaining number estimated by the first estimating unit.
The store support system according to any one of (2-1) to (2-9).
(2-12)
A second estimation unit for estimating a remaining number of products in the store based on real-time data of sales results in the store provided from a POS (point of sales system) system;
The providing unit provides the sale information based on the remaining number estimated by the second estimating unit.
The store support system according to any one of (2-1) to (2-10).
(2-13)
The product in the store is sent to the second terminal device used by the user existing in the store when the inquiry request for the product in the store is received from the first terminal device to which the sale information is provided by the providing unit. A first intermediary unit that provides the response to the first terminal device in response to receiving a response including information related to the remaining number of the products and the like from the second terminal device Further comprising
The store support system according to any one of (2-1) to (2-11).
(2-14)
When a purchase request for a product or the like is received from a terminal device to which the sale information is provided by the providing unit, a purchase of the product or the like is requested to a third terminal device used by a user who may visit the store. Further comprising a second mediating unit
The store support system according to any one of (2-1) to (2-12).
(2-15)
The second mediation unit is used by a user whose distance from a position specified by a user who uses the terminal device for which the sale information is provided by the providing unit is short among the plurality of third terminal devices. Request the third terminal device to purchase products etc. with priority.
The store support system according to (2-13).
(2-16)
The providing unit gives priority to the sale information to a fourth terminal device used by a user who has purchased a product other than the product to which the privilege is given based on purchase attributes such as the user's product. To provide,
The store support system according to any one of (2-1) to (2-14).
(2-17)
Based on the store visit history of the user who uses the terminal device to which the sale information is provided by the providing unit, the sale information including a privilege given on the condition of using the store related to the store visited by the user is provided. To
The store support system according to any one of (2-1) to (2-15).
(2-18)
The providing unit push-notifies the sale information;
The store support system according to any one of (2-1) to (2-17).
(2-19)
The providing unit provides the sale information to a store server managed in the store,
The store server starts an operation of giving a privilege on the condition that the store is used based on the sale information provided by the providing unit.
The store support system according to any one of (2-1) to (2-17).
(2-20)
Extracting at least one of the users visiting the store and the users likely to visit the store;
Get the purchase attribute of the extracted user,
Based on the acquired purchase attribute, providing the sale information including the privilege granted on the condition of the use of the store to the terminal device used by the user,
Store support method.
(2-21)
Extracting at least one of the users visiting the store and the users likely to visit the store;
Get the purchase attribute of the extracted user,
Based on the acquired purchase attribute, the terminal device used by the user is provided with sale information including a privilege given on the condition of use of the store.
Store support program.
(3-1)
A reception unit that receives a purchase request for a product or service (hereinafter referred to as a product) sold in a store from a first user;
A user extraction unit that extracts a second user who is at least one of a user who visits the store and a user who is highly likely to visit the store;
Based on the purchase request received by the reception unit, an intermediary unit that transmits information requesting purchase of the product or the like to the terminal device used by the second user extracted by the user extraction unit;
Mediation support system with
(3-2)
The user extraction unit is configured to determine a position of a user who visits the store, a signal pattern detected by a geomagnetism detection unit mounted on a terminal device used by the user, and a relationship between a signal pattern registered in advance. And based on the acquired user position, the user who visits the store is extracted.
The mediation support system according to (3-1).
(3-3)
The user extraction unit extracts the second user who is highly likely to visit the store based on a user's action schedule,
The mediation support system according to (3-1) or (3-2).
(3-4)
The mediation unit is a second user who requests purchase of the product or the like from the second user based on a relationship between a registered position related to the first user and a registered position related to the second user. Select
The mediation support system according to any one of (3-1) to (3-3).
(3-5)
The mediation unit selects a second user who requests purchase of the product or the like from the second user based on a relationship between the action schedule of the first user and the action schedule of the second user.
The mediation support system according to any one of (3-1) to (3-4).
(3-6)
A database for accepting registration of the action schedule of the second user from a terminal device used by the second user;
The mediation unit selects a second user who requests purchase of the product or the like from the second user based on an action schedule of the second user registered in the database.
The mediation support system according to (3-5).
(3-7)
The mediation unit stores information indicating that the first user pays a reward to the second user.
The mediation support system according to any one of (3-1) to (3-6).
(3-8)
Based on the number of customers of the store, further comprising a first estimation unit for estimating the remaining number of products and the like in the store,
A first providing unit that provides the remaining number estimated by the first estimating unit to a terminal device used by the first user and a terminal device used by the second user;
The mediation support system according to any one of (3-1) to (3-7).
(3-9)
A second estimation unit for estimating a remaining number of products in the store based on real-time data of sales results in the store provided from a POS (point of sales system) system;
A second providing unit for providing the remaining number estimated by the second estimating unit to a terminal device used by the first user and a terminal device used by the second user;
The mediation support system according to any one of (3-1) to (3-8).
(3-10)
The terminal device used by the third user existing in the store is provided with an inquiry request for the product requested based on the purchase request, and includes information related to the remaining number of the product etc. from the terminal device. A third providing unit that provides the response to the terminal device used by the first user and the terminal device used by the second user in response to receiving the response;
The mediation support system according to any one of (3-1) to (3-9).
(3-11)
The user extraction unit extracts a user who uses the terminal device that transmitted the response as the second user,
The intermediary unit requests a user who uses the terminal device that has transmitted the response to purchase a product or the like requested based on the purchase request.
The mediation support system according to (3-10).
(3-12)
The mediation unit transmits the response based on an operation on the terminal device used by the first user when the response is provided to the terminal device used by the first user by the third providing unit. Request the user who uses the terminal device to purchase the product requested based on the purchase request,
The mediation support system according to (3-10).
(3-13)
The user extraction unit narrows down the second users based on a history of required delivery time corresponding to the second users;
The store support system according to any one of (3-1) to (3-12).
(3-14)
The user extraction unit narrows down the second users based on the evaluation of the first user corresponding to the second user;
The store support system according to any one of (3-1) to (3-12).
(3-15)
A user designating unit for determining a user designated by the first user as the second user;
The intermediary unit requests the terminal device used by the second user determined by the user designating unit to purchase the product or the like;
The mediation support system according to any one of (3-1) to (3-12).
(3-16)
Accepting a purchase request from a first user for a product or service sold in a store (hereinafter referred to as a product)
Extracting a second user who is at least one of a user who visits the store and a user who is likely to visit the store;
Based on the accepted purchase request, the terminal device used by the extracted second user transmits information for requesting purchase of the product,
Mediation support method.
(3-17)
The first user accepts a purchase request for a product or service sold in the store (hereinafter referred to as a product),
Extracting a second user who is at least one of a user who visits the store and a user who is highly likely to visit the store;
Based on the accepted purchase request, let the terminal device used by the extracted second user transmit information requesting purchase of the product, etc.
Mediation support program.

DESCRIPTION OF SYMBOLS 1 ... Store support system 100 ... User terminal device 100A ... Requester terminal device 100B ... Proxy terminal device 110 ... Sale notification processing unit 120 ... Mediation processing unit 130 ... Position acquisition unit 132 ... GPS processing unit 134 ... Geomagnetic sensor 200 ... Store Server 202 ... sale period management unit 204 ... privilege setting unit 210 ... POS terminal 210
220 ... Point granting device 230 ... Store terminal device 300 ... Store support server 310 ... Time zone setting unit 320 ... User extracting unit 322 ... User attribute learning unit 330 ... Product etc. extracting unit 340 ... Information providing unit 342 ... Residual amount estimating unit 400 ... brokerage server 410 ... inquiry processing unit 420 ... agent processing unit 421 ... request accepting unit 422 ... agent designation unit 423 ... agent requesting unit 424 ... end processing unit 500 ... database server 500a ... store database 500b ... visitor number database 500c ... merchandise Etc. Database 510 ... Sale database 520 ... Merchandise purchase database 530 ... Proxy request database 540 ... Proxy record database

Claims (21)

A user extraction unit that extracts at least one of a user who visits the store and a user who is likely to visit the store;
An attribute acquisition unit for acquiring the purchase attribute of the user extracted by the user extraction unit;
A providing unit for providing sale information including a privilege granted on the condition of use of the store to the terminal device used by the user based on the purchase attribute acquired by the attribute acquiring unit;
Store support system with The user extraction unit is configured to determine a position of a user who visits the store, a signal pattern detected by a geomagnetism detection unit mounted on a terminal device used by the user, and a relationship between a signal pattern registered in advance. And based on the acquired user position, the user who visits the store is extracted.
The store support system according to claim 1. The user extraction unit may visit the user in the store when the current position of the user is within a predetermined distance from the store and the moving direction of the user is a direction approaching the store. Extract as a high user,
The store support system according to claim 1 or 2. The user extraction unit extracts the user as a user who is likely to visit the store when there is a store visit history or a purchase history in the store of the user.
The store support system according to any one of claims 1 to 3. The user extraction unit narrows down users who are likely to visit the store based on environmental information corresponding to the history of the user visiting the store and environmental information of the current time zone,
The store support system according to any one of claims 1 to 4. The providing unit provides the sale information to a terminal device used by a user other than a user who may visit the store,
The user extraction unit learns an attribute of a user who is likely to visit the store based on a visit history of a user other than a user who may visit the store, and based on a learning result, the store Narrow down the users who are most likely to visit
The store support system according to any one of claims 1 to 5. A product etc. extracting unit for extracting a product etc. to which the privilege is given based on the user's store visit attribute, purchase history, or movement history obtained by the attribute obtaining unit;
The store support system according to any one of claims 1 to 6. The user extraction unit is configured to determine a position of a user who visits the store, a signal pattern detected by a geomagnetism detection unit mounted on a terminal device used by the user, and a relationship between a signal pattern registered in advance. Based on the location of the acquired user, the user who has visited the store is extracted,
The product etc. extraction unit narrows down the products etc. to which the privilege is given based on the history of the user's position extracted by the user extraction unit,
The store support system according to claim 7. The product etc. extraction unit narrows down the products etc. to which the privilege is granted based on the current environmental information,
The store support system according to claim 7. The product etc. extracting unit narrows down the products etc. to which the privilege is granted based on the movement history of the user,
The store support system according to claim 7 or 8. Based on the number of visitors after providing the first sale information by the providing unit, further comprising a first estimating unit for estimating the remaining number of products and the like in the store,
The providing unit provides second sale information based on the remaining number estimated by the first estimating unit.
The store support system according to any one of claims 1 to 10. A second estimation unit for estimating a remaining number of products in the store based on real-time data of sales results in the store provided from a POS (point of sales system) system;
The providing unit provides the sale information based on the remaining number estimated by the second estimating unit.
The store support system according to any one of claims 1 to 10. The product in the store is sent to the second terminal device used by the user existing in the store when the inquiry request for the product in the store is received from the first terminal device to which the sale information is provided by the providing unit. A first intermediary unit that provides the response to the first terminal device in response to receiving a response including information related to the remaining number of the products and the like from the second terminal device Further comprising
The store support system according to any one of claims 1 to 12. When a purchase request for a product or the like is received from a terminal device to which the sale information is provided by the providing unit, a purchase of the product or the like is requested to a third terminal device used by a user who may visit the store. Further comprising a second mediating unit
The store support system according to any one of claims 1 to 12. The second mediation unit is used by a user whose distance from a position specified by a user who uses the terminal device for which the sale information is provided by the providing unit is short among the plurality of third terminal devices. Request the third terminal device to purchase products etc. with priority.
The store support system according to claim 14. The providing unit gives priority to the sale information to a fourth terminal device used by a user who has purchased a product other than the product to which the privilege is given based on purchase attributes such as the user's product. To provide,
The store support system according to any one of claims 1 to 15. Based on the store visit history of the user who uses the terminal device to which the sale information is provided by the providing unit, the sale information including a privilege given on the condition of using the store related to the store visited by the user is provided. To
The store support system according to any one of claims 1 to 15. The providing unit push-notifies the sale information;
The store support system according to any one of claims 1 to 17. The providing unit provides the sale information to a store server managed in the store,
The store server starts an operation of giving a privilege on the condition that the store is used based on the sale information provided by the providing unit.
The store support system according to any one of claims 1 to 17. Extracting at least one of the users visiting the store and the users likely to visit the store;
Get the purchase attribute of the extracted user,
Based on the acquired purchase attribute, providing the sale information including the privilege granted on the condition of the use of the store to the terminal device used by the user,
Store support method. Extracting at least one of the users visiting the store and the users likely to visit the store;
Get the purchase attribute of the extracted user,
Based on the acquired purchase attribute, the terminal device used by the user is provided with sale information including a privilege given on the condition of use of the store.
Store support program.

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