JP6469782B1 - Guidance system, guidance method, information processing apparatus, and information processing program - Google Patents

Abstract

Provided are a system, a method, an information processing apparatus, and a processing program in which output means outputs guidance information only when a user approaches the output means.
An information processing apparatus acquires terminal information indicating a mobile terminal used by a user and location information indicating a location determined as a user's destination among a plurality of predetermined locations. The information processing apparatus is a detection unit corresponding to each of a plurality of output units capable of outputting guidance information for guiding a user to a destination, from the portable terminal located within a predetermined range from the corresponding output unit to the portable terminal When the terminal information is detected by any of the detection means capable of detecting the terminal information indicating the position of the corresponding output means by the output means corresponding to the detection means detecting the terminal information among the plurality of output means. And the location information indicated by the location information acquired by the acquisition means together with the detected terminal information are output according to the guidance information.
[Selection] Figure 9

Description

  The present invention relates to a technical field of a guidance system in which guidance information for a user to go to a destination is output by an arranged output unit.

  2. Description of the Related Art Conventionally, a guidance system is known in which a plurality of output means are arranged and each output means can output guidance information indicating a user's way to a destination.

  For example, in Patent Document 1, a plurality of display devices are arranged at a certain distance from each other, and a user inputs a destination code of a destination to a portable transmission device, and wirelessly transmits the destination code from the transmission device. It is disclosed that the display device corresponding to the receiving device received in the step displays guidance information including an arrow for guiding the user to the destination corresponding to the destination code. Further, in Patent Document 1, a destination code is described in a bar code or the like on an admission ticket carried by the user, and a destination code consisting of the bar code or the like described in the admission ticket or the like is arranged at the display device placement location. Optical reading is disclosed.

Japanese Patent Laid-Open No. 10-208157

  However, in the technique disclosed in the cited document 1, in order to display the guidance information, it is necessary for the user to point the transmission device at the display device or to cause the display device to read a barcode or the like. It was.

  The present invention has been made in view of the above points, and the like. A guidance system, a guidance method, an information processing apparatus, and an information processing program that enable the output means to output guidance information only by the user approaching the output means. The purpose is to provide.

In order to solve the above-mentioned problem, the invention according to claim 1 is a guidance system, wherein terminal information indicating a portable terminal registered as a portable terminal of a user who uses the guidance system, and a plurality of predetermined locations. Acquisition means for acquiring location information indicating a place determined as the destination of the user, a plurality of output means capable of outputting guidance information for guiding the user to the destination, and each of the plurality of output means Detecting means capable of detecting terminal information indicating the mobile terminal from a corresponding mobile terminal located within the set detection range from the corresponding output means , and the detection means When terminal information is detected, the output means corresponding to the detection means that detected the terminal information among the plurality of output means and the position of the corresponding output means are detected. Includes a position location indicated by the location information together with the terminal information obtained by the obtaining unit, and an output control means for outputting guidance information corresponding to the said detection means, a large number of the registered mobile terminal As described above, the detection range is narrowed .

  According to the present invention, when the user carrying the mobile terminal enters the predetermined range from the output means, the terminal information of the mobile terminal is detected by the detection means, and the location information indicated together with the terminal information corresponds to the location indicated by the location information The output means outputs the guidance information. Therefore, the output means can output the guide information only by the user approaching the output means.

  According to a second aspect of the present invention, the guidance system according to the first aspect further comprises storage control means for storing the acquired terminal information in a storage means in association with the acquired location information, the output The control means uses the output means corresponding to the detection means that has detected the terminal information to provide guidance to the destination indicated by the location information associated with the detected terminal information and the location information associated with the detected terminal information. It is characterized by outputting information.

According to a third aspect of the present invention, in the guidance system according to the second aspect, the guidance information is selected from a plurality of pieces of aspect information indicating a plurality of different output forms based on the acquired location information. Determining means for determining aspect information indicating an aspect of outputting the information, wherein the storage control means associates the acquired terminal information with the acquired location information and the determined aspect information, and stores the storage means. And the output control means causes the output means corresponding to the detection means that detected the terminal information to output the guidance information in an output form indicated by the aspect information associated with the detected terminal information, If multiple mobile terminals within the detection range of the corresponding output means is located, the field indicated by the plurality of position information respectively associated with the terminal information of the plurality of mobile terminals The guidance information corresponding to the position and characterized in that output by the corresponding output unit.

  According to this invention, mode information is determined based on the destination of each user. When a plurality of users each carrying a mobile terminal are located within a predetermined range from one output means, the output means provides guidance information corresponding to each user's destination, and the determined mode information is Output in the output mode shown. Therefore, each user located within the predetermined range can identify the guidance information corresponding to the user among the plurality of guidance information output by the output means in the output mode. Therefore, even when a plurality of users are simultaneously approaching one output unit, the output unit can output guidance information corresponding to each user.

  According to a fourth aspect of the present invention, in the guidance system according to the third aspect, the determining means includes a location associated with the terminal information stored in the storage means among the plurality of output means. When there is specific terminal information that is the same as the output unit closest to the location indicated by the acquired location information, the output unit closest to the location indicated by the information, the mode information indicating the mode for outputting the guidance information, The mode information that is the same as the mode information associated with the specific terminal information is determined, and when there is no specific terminal information, the mode information indicating the mode of outputting the guidance information is stored in the terminal information stored in the storage means. The mode information is determined to be different from the related mode information.

  According to the present invention, the same mode information is determined for a plurality of places where the nearest output means is the same among the plurality of output means. Such guidance information corresponding to a plurality of places can be the same. Therefore, there is no problem even if the guidance information corresponding to these places has the same output mode. As a result, the total number of output modes can be made smaller than the total number of places that can be determined as destinations.

According to a fifth aspect of the present invention, in the guidance system according to the third or fourth aspect, each of the plurality of output means includes each of terminal information of a plurality of portable terminals located within the detection range from the output means. When the plurality of associated aspect information are the same, one guide information is output for the plurality of portable terminals.

  According to the present invention, when a plurality of users whose same mode information is determined are located within a predetermined range from one output unit, the output unit displays one guide information for the plurality of users. Output in the output mode indicated by the mode information. When the guidance information corresponding to each destination of a plurality of users is the same, there is no problem even if the output modes are the same. Therefore, the output process of the guide information can be made efficient by the output means outputting one piece of guide information to these users.

According to a sixth aspect of the present invention, in the guidance system according to any one of the third to fifth aspects, the detection means increases the detection range as the number of terminal information stored in the storage means increases . It is characterized by narrowing .

  According to this invention, the width of the detection range of the terminal information by the detection means is controlled according to the number of users who are using the guidance system. Thereby, it becomes possible to prevent the number of users entering the detection range from becoming excessive. Therefore, since the number of guidance information output by the output unit is suppressed, it is possible to prevent the user from being confused with the guidance information.

According to a seventh aspect of the present invention, in the guidance system according to the sixth aspect, each of the plurality of output means is obtained by the obtaining means together with terminal information indicating the portable terminal among the registered portable terminals. A counting unit that counts the number of portable terminals that include the position of the output unit in a route from a predetermined starting point to the location indicated by the location information, and the detection unit includes the plurality of output units. The output range corresponding to the detection unit is characterized in that the detection range is narrowed as the number counted by the counting unit increases .

  According to the present invention, for each detection means, the width of the terminal information detection range by the detection means is controlled based on the number of users whose route to the destination includes the corresponding output means. Therefore, it is possible to suppress an excessive number of users entering the detection range simultaneously due to an increase in the number of users passing near the output unit. Therefore, since the number of guidance information output by the output unit is suppressed, it is possible to prevent the user from being confused with the guidance information.

  According to an eighth aspect of the present invention, in the guidance system according to any one of the second to fifth aspects, the output means corresponding to the detection means that has detected the terminal information among the plurality of output means, In the case where the location information associated with the terminal information is closest to the location indicated by the location information, the information processing device further includes a deletion unit that deletes the terminal information from the storage unit.

  According to the present invention, when the guide information corresponding to the user is output when the user approaches the output means nearest to the destination, the terminal information of the user is deleted from the storage means. When the user who has come close to the destination proceeds to the destination as it is, the user does not approach any output means. Accordingly, information regarding the user who finishes using the guidance system is automatically deleted, so that the storage area can be used efficiently.

  According to a ninth aspect of the present invention, in the guide system according to any one of the first to eighth aspects, each of the plurality of output means is integrated with a corresponding detection means. .

According to a tenth aspect of the present invention, in the guidance method executed by a computer included in the guidance system, terminal information indicating a portable terminal registered as a portable terminal of a user who uses the guidance system, and a plurality of predetermined locations And a detecting unit corresponding to each of a plurality of output units capable of outputting guidance information for guiding the user to the destination. When the terminal information is detected by any of the detection means capable of detecting the terminal information indicating the portable terminal from the portable terminal located within the set detection range from the corresponding output means , Among the output means, the output means corresponding to the detection means that detected the terminal information, and the position of the corresponding output means, the detected terminal information, and It viewed including the position of the location indicated location information acquired by the acquisition step also has an output control step of outputting the guidance information corresponding to the said detection means, a large number of the registered mobile terminal As described above, the detection range is narrowed .

According to an eleventh aspect of the present invention, in the information processing apparatus included in the guidance system, terminal information indicating a portable terminal registered as a portable terminal of a user who uses the guidance system, and the user among a plurality of predetermined locations Detecting means corresponding to each of a plurality of output means capable of outputting guidance information for guiding the user to the destination; When the terminal information is detected by any of the detection means capable of detecting terminal information indicating the mobile terminal from the corresponding output means from the mobile terminals located within the set detection range, the plurality of output means Among them, the output unit corresponding to the detection unit that detected the terminal information acquires the position of the corresponding output unit and the detected terminal information by the acquisition unit. Includes a position location indicated by the location information, and an output control means for outputting guidance information corresponding to the said detection means, as the number of the registered mobile terminal, to narrow the detection range It is characterized by that.

The invention described in claim 12 is a computer included in the guidance system, terminal information indicating a portable terminal registered as a portable terminal of a user who uses the guidance system, and the purpose of the user among a plurality of predetermined locations. Detection means corresponding to each of an obtaining means for obtaining place information indicating a place determined as a place and a plurality of output means capable of outputting guidance information for guiding the user to the destination, When the terminal information is detected by any of the detection means capable of detecting terminal information indicating the portable terminal from the portable terminal located within the set detection range from the output means, among the plurality of output means, Acquired by the acquisition means together with the position of the corresponding output means and the detected terminal information by the output means corresponding to the detection means that detected the terminal information The position of the location indicated by the Tokoro information, and an output control means for outputting guidance information corresponding to, to function as the detecting means, the larger the number of the registered mobile terminal, to narrow the detection range It is characterized by.

  According to the present invention, when the user carrying the mobile terminal enters the predetermined range from the output unit, the terminal information of the mobile terminal is detected by the detection unit and corresponds to the place indicated by the location information acquired together with the terminal information The output means outputs the guidance information. Therefore, the output means can output the guide information only by the user approaching the output means.

It is a figure showing an example of outline composition of store guidance system S concerning one embodiment. It is a figure which shows an example of arrangement | positioning of the registration apparatus and guidance apparatus in shopping mall SM. (A) is a block diagram which shows an example of schematic structure of the center server 1 which concerns on one Embodiment. (B) is a figure showing an example of a functional block of system control part 14 of center server 1 concerning one embodiment. It is a figure which shows an example of the content memorize | stored in a database. It is a figure which shows an example of the content memorize | stored in a database. (A) is a block diagram which shows an example of schematic structure of the registration apparatus 2 which concerns on one Embodiment. (B) is a block diagram showing an example of a schematic configuration of a guide device 3 according to an embodiment. (A) thru | or (d) is a figure which shows the example of an output of guidance information. (A) is a figure showing an example of a display of a plurality of guidance information. (B) is a figure showing other examples of a plurality of guidance information. (A) is a flowchart which shows an example of the registration process by the system control part 14 of the center server 1 which concerns on one Embodiment. (B) is a flowchart which shows an example of the identifier determination process by the system control part 14 of the center server 1 which concerns on one Embodiment. It is a flowchart which shows an example of the guidance process by the system control part 37 of the guidance apparatus 3 which concerns on one Embodiment. It is a flowchart which shows an example of the guidance process by the system control part 37 of the guidance apparatus 3 which concerns on one Embodiment. (A) is a flowchart which shows an example of the guidance information transmission process by the system control part 14 of the center server 1 which concerns on one Embodiment. (B) is a flowchart which shows an example of the deletion process by the system control part 14 of the center server 1 which concerns on one Embodiment. (A) shows an example of a detection range when the registered number of people is one. (B) shows an example of the detection range when the registered number of people is five. (A) is a flowchart which shows an example of the electromagnetic wave intensity level determination process by the system control part 14 of the center server 1 which concerns on one Embodiment. (B) is an example of the transmission power setting process by the system control part 37 of the guidance apparatus 3 which concerns on one Embodiment. (A) shows an example of the detection range of the guidance device in which the number of persons in charge is one. (B) shows an example of the detection range of the guidance device in which the number of persons in charge is five. It is a flowchart which shows an example of the electromagnetic wave intensity level determination process by the system control part 14 of the center server 1 which concerns on one Embodiment.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, embodiment described below is embodiment at the time of applying this invention with respect to the store guidance system for performing the route guidance to the store in a certain shopping mall. However, the place where the route is guided is not limited to the store. Such a place may be, for example, a building, a house, a booth, a room, a sales floor, a section, or the like. In addition, a facility, building, or area where a route is guided is not limited to a shopping mall. Such a facility may be, for example, an exhibition hall, a shopping center, a stadium, an amusement park, or the like.

[1. First Embodiment]
[1-1. Overview of store guidance system and functions]
First, the configuration and functional overview of the store guidance system S according to the present embodiment will be described with reference to FIG. FIG. 1 is a diagram illustrating an example of a schematic configuration of a store guidance system S according to the present embodiment.

  As shown in FIG. 1, the store guidance system S includes a center server 1, at least one registration device 2, and a plurality of guidance devices 3.

  The center server 1, the registration device 2, and the guidance device 3 can mutually transmit and receive data via the network NW, for example, using TCP / IP as a communication protocol. The network NW may include at least a LAN (Local Area Network), for example. The registration device 2 and the guidance device 3 may be connected to a LAN. When the center server 1 is installed in the shopping mall SM, the center server 1 may be connected to the LAN. When the center server 1 is installed outside the shopping mall SM, the registration device 2 and the guidance device 3 may be connected to the center server 1 via a LAN and the Internet.

  FIG. 2 is a diagram illustrating an example of the arrangement of registration devices and guide devices in the shopping mall SM. In FIG. 2, P1 to P28 indicate stores. Symbols U1 to U9 indicate users U1 to U9 who use the shopping mall SM, respectively. The routes RT1 to RT7 are routes for the users U1 to U7 to go from the starting point to the destination. The number of users who use the shopping mall SM changes from time to time. As shown in FIG. 2, the registration device 2 is installed near the entrance of the shopping mall SM. Only one registration device 2 may be installed, or two or more registration devices 2 may be installed. In FIG. 2, guide devices 3-1 to 3-9 are shown as examples of the guide device 3. Each guide device 3 is installed, for example, on a hallway in the shopping mall SM. For example, it is desirable that the guide device 3 is arranged at a branch point or a corner. Two or more guide devices may be installed. The center server 1 may be installed, for example, in a computer room (not shown) in the shopping mall SM, or may be installed in a computer center (not shown) outside the shopping mall SM.

  Each user who uses the store guidance system S carries the portable terminal 4. The mobile terminal 4 may be, for example, a smartphone, a mobile phone, a tablet, a PDA (Personal Digital Assistant), a mobile game machine, or the like. The portable terminal 4 has a short-range wireless communication function. The short-range wireless communication standard may be, for example, Bluetooth (registered trademark), BLE (Bluetooth (registered trademark) Low Energy), ZigBee (registered trademark), NFC (Near field radio communication), or the like. The mobile terminal 4 stores a guidance application. The guidance application is an application program for the store guidance system S. The portable terminal 4 downloads a guidance application from a server device such as the center server 1.

  The center server 1 communicates with the registration device 2 and the guidance device 3 and controls the store guidance system S. The center server 1 registers the portable terminal 4 carried by the user, and registers the store that is the destination of the user from the stores P1 to Pk (k is an integer of 2 or more) in the shopping mall SM in the database. Or the guidance information output by the guidance device is transmitted to the guidance device. The guidance information may be, for example, character information, image information, audio information, or the like.

  The registration device 2 is a device for registering the user's portable terminal 4 and the destination based on the user's operation. As shown in FIG. 2, each guidance device 3 outputs guidance information for guiding the user to a destination in the shopping mall SM.

  Each guide device 3 is registered and the position of the guide device 3 when a user carrying the portable terminal 4 registered using the registration device 2 enters (approachs) a predetermined detection range from the guide device 3. The guidance information corresponding to the position of the destination is output. The detection range is a range of the position of the mobile terminal 4 in which the guidance device 3 can detect the terminal ID. The detection of the mobile terminal 4 may be realized by short-range wireless communication between the guidance device 3 and the mobile terminal 4, for example. As a result, the mobile terminal 4 obtains the location information of the mobile terminal 4 because the shopping mall SM is in a place where the radio wave condition is so bad that the GPS (Global Positioning System) and the mobile communication network cannot be used. Even if it is not possible to do so, guidance to the destination is possible. The width of the detection range may be the same for all the guidance devices 3 or may be determined for each guidance device 3. When a plurality of users approach one guidance device 3, the guidance device 3 may output a plurality of guidance information corresponding to each of these users, or one corresponding to one of these users. Only the guidance information may be output.

[1-2. Configuration of center server]
Next, the configuration of the center server will be described with reference to FIGS. 3 (a), 4 and 5. FIG.

  FIG. 3A is a block diagram illustrating an example of a schematic configuration of the center server 1 according to the present embodiment. As illustrated in FIG. 3A, the center server includes a communication unit 11, a storage unit 12, an input / output interface 13, and a system control unit 14. The system control unit 14 and the input / output interface 13 are connected via a system bus 15. The memory | storage part 12 is an example of the memory | storage means of this invention.

  The communication unit 11 is connected to the network NW and controls the communication state with the registration device 2 and the guidance device 3.

  The storage unit 12 is configured by, for example, a hard disk drive. The storage unit 12 stores databases such as a store DB 12a, a guide device DB 12b, a guide information DB 12c, an identifier DB 12d, a registration DB 12e, and a guide device control information DB 12f. “DB” is an abbreviation for database.

  4 and 5 are diagrams showing examples of contents stored in the database. Information regarding each store in the shopping mall SM is stored in the store DB 12a. Specifically, store ID and store position information are stored in the store DB 12a in association with each store. The store ID is identification information indicating a store. The store location information indicates the location of the store. The store position information may indicate the position of the store entrance, for example. The position of the store may be represented by, for example, longitude and latitude, or two-dimensional coordinates with a predetermined place as the origin.

  Information relating to each guidance device in the shopping mall SM is stored in the guidance device DB 12b. Specifically, in the guidance device DB 12b, a device ID and device position information are stored in association with each guidance device 3. The device ID is identification information indicating the guidance device 3. The device ID may be a MAC (Media Access Control) address, an IP address, or the like of the guide device 3. The device position information indicates the position of the guide device 3. The position of the guide device 3 may be represented by, for example, longitude and latitude, or two-dimensional coordinates with a predetermined place as the origin.

  Guide information is stored in the guide information DB 12c. Specifically, store position information, device position information, and guide information are stored in the guide information DB 12 c in association with each combination of the store and the guide device 3. In the guide information DB 12c, guide information may be stored for all the guide devices 3 for one store, or from a predetermined starting point of the all guide devices 3 to that store for one store. Guidance information may be stored only for the guidance devices 3 positioned on the route. The predetermined starting point may be any place where a user who uses the shopping mall SM normally passes, for example. For example, the starting point may be near the entrance or the registration device 2. When a plurality of routes from the starting point to a certain store are considered, a reasonable route is selected. For example, the route with the shortest distance or the shortest travel time is selected. The store location information and the device location information indicate the locations of the store and the guidance device 3 included in the combination. The guidance information indicates the route guidance according to the associated store location information and device location information. For example, the guide information may indicate in which direction the user should proceed from the position of the guide device indicated by the device position information in order to go to the store position indicated by the store position information. This forward direction is the direction to be viewed from the user when it is assumed that the user located on the front side of the guide device is facing the guide device. Examples of the direction to be traveled include forward, backward, leftward, and rightward directions. The guidance information may be, for example, character information, image information, audio information, or the like. In FIG. 4, arrows indicate directions. Alternatively, the guidance information may be “Please proceed to xxx next”. Or guidance information may display the position of the store which the position of the guidance device which device position information shows, and store position information shows on a map. When the position of the guide device 3 indicated by the device position information among all the guide devices 3 arranged in the shopping mall SM is closest to the store position (for example, the position of the store entrance) indicated by the store position information, the guide information May indicate the closest. In FIG. 4, the circle indicates that it is the closest. A guidance device closest to a certain store is referred to as a “nearest guidance device”. The guide information stored in the guide information DB 12c may be registered and updated by an administrator of the store guide system S, for example. Alternatively, the guide information may be automatically registered and updated by the center server 1 based on the store position information and the apparatus position information. In this case, the storage unit 12 may further store information indicating the orientation of the screen of each guide device 3 and information indicating the connection status of the passages in the shopping mall SM. The guide information may be registered and updated based on the above.

  The identifier DB 12d stores a plurality of predetermined different identifiers that can be assigned to the user (mobile terminal). Depending on the identifier assigned to the user, the output mode of the guide information for the user by the guide device differs. The reason why the output modes are different is that each user determines whether or not the guidance information output by the guidance device 3 when a plurality of users approach the single guidance device 3 is guidance information intended for the user. It is. Alternatively, when a plurality of users approach a single guidance device 3, when the guidance device 3 outputs a plurality of guidance information, each user does not hesitate which guidance information to follow. is there. Examples of types of output modes include colors (for example, black, yellow, red, etc.), timbres (for example, male voice color, female voice color, etc.), and characters (character 1, character 2, etc.). Colors and characters are used when displaying guidance information. The timbre is used when the guidance information is output as a voice. A plurality of types of output modes may be associated with each identifier. For example, black and male voices may be associated with a first identifier, black and female voices may be associated with a second identifier, and red and male voices may be associated with a third identifier. Since the output mode and the number of identifiers used for outputting the guidance information are finite, the number of identifiers is also finite.

  The registration DB 12e stores information registered based on the operation of the registration device 2 by the user. Specifically, in the registration DB 12e, the terminal ID and the store ID are registered in association with each user who performed the registration operation. The terminal ID is identification information indicating the mobile terminal 4 carried by the user who performed the registration operation. The terminal ID may be, for example, a BD (Bluetooth (registered trademark) Device) address, a MAC address, a telephone number, a user ID assigned at the time of user registration in the store guidance system S, or the like. Store ID shows the store determined as a user's destination.

  The guidance device control information DB 12f stores information for causing the guidance device to output guidance information. Specifically, in the guidance device control information DB 12f, a terminal ID, a device ID, guidance information, and an identifier are stored in association with each combination of the terminal ID and the guidance device 3 stored in the registration DB 12e. This is because when the portable terminal indicated by the terminal ID enters the predetermined detection range from the guidance device 3 indicated by the device ID, the guidance device 3 outputs guidance information in the output mode indicated by the identifier. Show. The guide information stored in the guide device control information DB 12f may be the same as the guide information stored in the guide information DB 12c. Alternatively, guidance information output in the output mode indicated by the associated identifier may be stored in the guidance device control information DB 12f.

  The storage unit 12 further stores programs such as an OS and a server program. The server program is a program for performing processing related to the store guidance system S. The server program may be downloaded from a predetermined server device via the network NW. Alternatively, the server program may be recorded on a recording medium such as a memory card or an optical disk and read via a drive device. The server program may be a program product.

  The input / output interface 13 performs interface processing between the communication unit 11 and the storage unit 12 and the system control unit 14.

  The system control unit 14 includes a CPU (Central Processing Unit) 14a, a ROM (Read Only Memory) 14b, a RAM (Random Access Memory) 14c, and the like.

[1-3. Configuration of registered device]
Next, the configuration of the registration device 2 will be described with reference to FIG.

  FIG. 6A is a block diagram illustrating an example of a schematic configuration of the registration device 2 according to the present embodiment.

  As shown in FIG. 6A, the registration device 2 includes a network communication unit 21, a short-range wireless communication unit 22, an input unit 23, a display unit 24, a storage unit 25, an input / output interface 26, And a system control unit 27. The system control unit 27 and the input / output interface 26 are connected via a system bus 28.

  The network communication unit 21 communicates with the center server 1 by connecting to the network NW.

  The short-range wireless communication unit 22 has a short-range wireless communication function having a communication distance of about several millimeters to several centimeters. The short-range wireless communication standard may be the same as the short-range wireless communication function standard of the mobile terminal 4. The short-range wireless communication unit 22 performs wireless communication with another wireless communication device having a short-range wireless communication function via an antenna (not shown). The registration device 2 communicates with the mobile terminal 4 using the short-range wireless communication unit 22.

  The input unit 23 receives an operation by the user and outputs a signal corresponding to the operation content to the system control unit 37. Examples of the input unit 33 include a key, a button, a switch, a mouse, and a touch panel.

  The display unit 24 displays information such as images and characters under the control of the system control unit 27. Examples of the display unit 24 include a liquid crystal display and an organic EL (Light Emitting) display.

  The storage unit 25 is configured by, for example, a hard disk drive or a flash memory. The storage unit 25 stores programs such as an OS and a registration device program. The registration device program is a program for causing the center server 1 to register the mobile terminal and the destination. The registration device program may be downloaded from the center server 1 via the network NW, for example. Alternatively, the registration device program may be recorded on a recording medium such as a memory card or an optical disk and read via a drive device. Further, the registration device program may be a program product.

  The input / output interface 26 performs interface processing between the network communication unit 21 to the storage unit 25 and the system control unit 27.

  The system control unit 27 includes a CPU 27a, a ROM 27b, a RAM 27c, and the like. In the system control unit 27, the CPU 27a reads out and executes various codes included in the registration device program, thereby performing processing for registering the mobile terminal and the destination.

  A user who arrives at the shopping mall SM first uses the registration device 2 to register the portable terminal 4 and the destination. For example, when the user brings the mobile terminal 4 close to the short-range wireless communication unit 22 of the registration device 2, the mobile terminal 4 transmits the terminal ID to the short-range wireless communication unit 22 through short-range wireless communication based on the control of the guidance application. Send. The system control unit 27 of the registration device 2 acquires the terminal ID via the short-range wireless communication unit 22. Next, the system control unit 27 displays a screen for determining the destination on the display unit 24. For example, the system control unit 27 may display a list screen of stores. Then, the user may determine a store as a destination from the list by using the input unit 23 of the registration device 2. Alternatively, the system control unit 27 may display a screen for searching for a store. For example, when the user inputs conditions such as keywords, products, and services using the input unit, the registration device 2 or the center server 1 may search for a store that matches the conditions. The user may determine a destination store from among stores that match the conditions. Note that a screen for determining the destination may be displayed on the display of the mobile terminal 4 instead of the registration device 2. The user operates the mobile terminal 4 to determine a store as a destination. The registration device 2 transmits the acquired terminal ID and the store ID of the store determined as the destination to the center server 1.

[1-4. Configuration of guide device]
Next, the configuration of the guide device 3 will be described with reference to FIG.

  FIG. 6B is a block diagram illustrating an example of a schematic configuration of the guide device 3 according to the present embodiment.

  As shown in FIG. 6B, the guidance device 3 includes a network communication unit 31, a short-range wireless communication unit 32, a display unit 33, an audio output unit 34, a storage unit 35, and an input / output interface 36. The system control unit 37 is provided. The system control unit 37 and the input / output interface 36 are connected via a system bus 38. The guidance device 3 may include a speaker.

  The network communication unit 31 communicates with the center server 1 by connecting to the network NW by wire or wireless.

  The short-range wireless communication unit 32 has a short-range wireless communication function having a communication distance of about several tens of centimeters to several meters. The standard for short-range wireless communication may be the same as the standard for the short-range wireless communication function of the mobile terminal 4. The short-range wireless communication unit 32 performs wireless communication with another wireless communication device having a short-range wireless communication function via an antenna (not shown). The guidance device 3 communicates with the mobile terminal 4 using the short-range wireless communication unit 32. The standard of the wireless communication function possessed by the registration device 2 and the standard of the wireless communication function possessed by the guide device 3 may be the same or different. For example, the mobile terminal 4 may use NFC when communicating with the registration device 2 and may use Bluetooth (registered trademark) when communicating with the guidance device 3.

  The display unit 33 displays information such as images and characters under the control of the system control unit 37. Examples of the display unit 33 include a liquid crystal display and an organic EL display.

  The audio output unit 34 includes a speaker or the like. The sound output unit 34 outputs sound under the control of the system control unit 37.

  The storage unit 35 is configured by, for example, a hard disk drive or a flash memory. The storage unit 35 stores programs such as an OS and a guide device program. The guidance device program is a program for detecting a mobile terminal and outputting guidance information. The guide device program may be downloaded from the center server 1 via the network NW, for example. Alternatively, the guide device program may be recorded on a recording medium such as a memory card or an optical disk and read via a drive device. The guidance device program may be a program product.

  The input / output interface 36 performs interface processing between the communication unit 31 to the storage unit 35 and the system control unit 37.

  The system control unit 37 includes a CPU 37a, a ROM 37b, a RAM 37c, and the like. In the system control unit 37, the CPU 37a reads out and executes various codes included in the guidance device program, thereby detecting the mobile terminal and outputting guidance information.

  The system control unit 37 causes the short-range wireless communication unit 32 to periodically transmit a response request signal, for example, by short-range wireless. The mobile terminal 4 that has received the response request signal transmits a response signal including the terminal ID of the mobile terminal 4 to the guidance device 3. The system control unit 37 acquires the response signal received by the short-range wireless communication unit 32. Thereby, the system control unit 37 detects the terminal ID of the portable terminal 4 located within the detection range from the guidance device 3. When the short-range wireless communication unit 32 transmits the response request signal with the preset transmission power, only the mobile terminal 4 located within the detection range can receive the response request signal from the guide device 3, and the guide device 3 The terminal ID of the portable terminal 4 located within the detection range can be detected.

  The system control unit 37 transmits the terminal ID included in the received response signal and the device ID of the guide device 3 to the center server 1. In response to this, the system control unit 37 receives the guide information and the identifier transmitted from the center server 1. The guidance device 3 outputs the received guidance information in an output mode indicated by the received identifier. For example, the system control unit 37 may display the guidance information on the display unit 33, or may output the guidance information by voice using the voice output unit 34.

  Thus, the guidance device 3 outputs guidance information for going to the user's destination when the user carrying the mobile terminal 4 approaches the detection range from the guidance device 3. At this time, the guidance device 3 may output an advertisement simultaneously with the guidance information or following the guidance information. This advertisement may be, for example, an advertisement related to a store determined as the user's destination.

  When a plurality of users enter the detection range from one guide device 3, the guide device 3 may output a plurality of guide information corresponding to each of these users. The guidance device 3 may display a plurality of guidance information simultaneously, for example. At this time, a part of the guide information may be displayed so as to overlap a part of the other guide information. In addition, the guidance device 3 may repeatedly display a plurality of guidance information sequentially or may output a plurality of guidance information repeatedly by voice.

  In the present embodiment, means for detecting a terminal ID from the portable terminal 4 and means for outputting guide information are integrated as a guide device 3. However, these means may be separately configured as a detection device and a corresponding output device. The detection device includes at least a short-range wireless communication unit 32. The output device includes at least one of the display unit 33 and the audio output unit 34. The detection device detects the terminal ID and transmits the terminal ID and the device ID of the detection device to the center server 1. Then, the output device receives the guidance information from the center server 1 and outputs this guidance information. Although the detection device and the output device can be arranged separately, it is desirable that the detection device is arranged in the vicinity of the corresponding output device.

[1-5. Outline of functions of center server, registration device, and guidance device]
Next, the functions of the center server 1, the registration device 2, and the guidance device 3 will be described with reference to FIG. 3B, FIG. 7 and FIG.

  FIG. 3B is a diagram illustrating an example of functional blocks of the system control unit 14 of the center server 1 according to the present embodiment. FIG. 7A and FIG. 7D are diagrams showing an output example of guidance information. As shown in FIG. 3B, the system control unit 14 reads and executes various codes included in the server program, so that the acquisition unit 141, the determination unit 142, the storage control unit 143, and the output control unit 144 are executed. , Functioning as a deletion unit 145. The acquisition unit 141 is an example of an acquisition unit of the present invention. The determination unit 14 is an example of a determination unit of the present invention. The storage control unit 143 is an example of a storage control unit of the present invention. The output control unit 144 is an example of the output control means of the present invention. The deletion unit 145 is an example of a deletion unit of the present invention.

  The acquisition unit 141 uses the terminal ID of the mobile terminal 4 used by the user who performed the registration work using the registration device 2 and the store determined as the user's destination among the plurality of stores in the shopping mall SM. The store ID shown is acquired. As described above, the registration device 2 transmits to the center server 1 the terminal ID of the mobile terminal 4 used by the user who performed the registration work and the store ID indicating the store determined as the user's destination. The acquisition unit 141 acquires a terminal ID and a store ID from the registration device 2 via the communication unit 11.

  In addition, before coming to the shopping mall SM, the user may operate the mobile terminal 4 to access the center server 1 via the Internet to determine a destination store. In response to this, the output control unit 144 may acquire the terminal ID and the store ID from the portable terminal 4 via the Internet.

  Based on the store ID acquired by the acquisition unit 141, the determination unit 142 outputs guidance information that guides the user who has performed the registration work to the destination from among a plurality of predetermined identifiers stored in the identifier DB 12d. An identifier indicating an aspect is determined. As described above, when a plurality of users approach a single guidance device 3, the guidance device 3 outputs a plurality of guidance information so that each user does not mistake which guidance information should be followed. In order to do this, an identifier (output mode) is assigned to the portable terminal (user). As described above, the number of identifiers is finite. Since a large number of users may visit the shopping mall SM at the same time, it may not be possible to assign a different identifier to each mobile terminal. Therefore, the determination unit 142 determines the identifier based on the store determined as the destination. When the guidance information corresponding to the destination of a certain user and the guidance information corresponding to the destination of another user are the same for all the guidance devices 3, the determination unit 142 assigns the same identifier to these users. You may decide.

  For example, when the destination of one user and the destination of another user are the same, the determination unit 142 may determine the same identifier for these users.

  Alternatively, among all the stores in the shopping mall SM, the same identifier is given to each user who has a plurality of stores having the same nearest guide device among all the guide devices 3 arranged in the shopping mall SM. May be assigned. Therefore, the determination unit 142 uses the acquisition unit 141 to determine, from the terminal IDs stored in the guidance device control information DB 12f, the guidance device 3 closest to the store indicated by the associated store ID among all the guidance devices 3. When there is a terminal ID that is the same as the guide device 3 closest to the store indicated by the acquired store ID, an identifier indicating the output mode of the guide information is stored in the guide device control information DB 12f in association with this terminal ID. The identifier is determined to be the same as the identifier. When there is no such terminal ID among the terminal IDs stored in the guidance device control information DB 12f, the determination unit 142 uses an identifier indicating the output mode of the guidance information as an identifier stored in the guidance device control information DB 12f. And a different identifier. The reason is that the route from the starting point to each of a plurality of stores having the same nearest guidance device is common. More specifically, the route to each of these stores has a common route portion from the starting point to the nearest guide device or the vicinity of the nearest guide device. Each of the one or a plurality of guide devices 3 arranged on the common route portion only needs to output the same guidance information regardless of which of these stores is the destination, so that guidance is provided in the same output mode. There is no problem even if the information is output. Thereby, the total number of different identifiers defined in advance can be made smaller than the total number of stores.

  For example, in FIG. 2, stores having the guide device 3-6 as the nearest guide device are stores P7 to P9. The destination of user U3 is store P8, and the destination of user U4 is store P9. Accordingly, for the users U3 and U4, for example, the identifier Y1 (the output mode is black, for example) is determined as the same identifier. On the other hand, stores having the guide device 3-3 as the nearest guide device are stores P10, P13, and P24. The destination of the user U2 is the store P13. For the user U2, for example, an identifier Y2 (output mode is yellow, for example) different from the identifier Y1 is determined.

  When the identifier is determined, the determination unit 142 transmits the output mode determination information to the registration device 2 that has transmitted the terminal ID and the store ID. The output mode determination information is information indicating the output mode indicated by the determined identifier. The registration device 2 displays the output mode determination information received from the center server 1 on the display unit 24. For example, as shown in FIG. 7A, output mode determination information such as “Your color is red” is displayed. Alternatively, the registration device 2 may transmit the received output mode determination information to the mobile terminal 4 and the mobile terminal 4 may display the output mode determination information.

  Note that the determination unit 142 and the identifier are not necessary when a plurality of users approach one guide device 3 and the guide device 3 outputs only one guide information corresponding to one user.

  The storage control unit 143 stores the terminal ID acquired by the acquisition unit 141 in the storage unit 12 in association with the store ID acquired by the acquisition unit 141. When the identifier is determined by the determination unit 142, the storage control unit 143 stores the terminal ID in the storage unit 12 in association with the store ID and the determined identifier. Specifically, the storage control unit 143 stores the terminal ID acquired by the acquisition unit 141 and the store ID in the registration DB 12e in association with each other. In addition, the storage control unit 143 acquires store location information associated with the store ID acquired by the acquisition unit 141 from the store DB 12a. The storage control unit 143 acquires all records (a combination of store position information, apparatus position information, and guide information) including the same store position information as the acquired store position information from the guide information DB 12c. The storage control unit 143 acquires, for each acquired record, the device ID associated with the device position information included in the record from the guidance device DB 12b. The storage control unit 143 associates the terminal ID acquired by the acquisition unit 141, the device ID acquired from the guidance device DB 12b, the guidance information included in the record, and the determined identifier, and stores them in the guidance device control information DB 12f. Let At this time, the storage control unit 143 may adjust or change the guide information acquired from the guide information DB 12c and store it in the guide device control information DB 12f so that the information is output in the output mode indicated by the identifier. Alternatively, the storage control unit 143 may generate guide information output in an output mode indicated by the identifier based on the guide information acquired from the guide information DB 12c and store the guide information in the guide device control information DB 12f.

  When the terminal ID is detected by any of the guide devices 3, the output control unit 144 stores the store of the guide device 3 in the registration DB 12e in association with the position of the guide device 3 and the detected terminal ID. Guidance information corresponding to the location of the store indicated by the ID is output in an output form indicated by the identifier associated with the detected terminal ID. As described above, the guidance device 3 transmits the detected terminal ID and the device ID of the guidance device 3 to the center server 1. The output control unit 144 acquires these terminal ID and device ID via the network communication unit 21. The output control unit 144 is the same as the combination of the terminal ID and the device ID acquired from the guidance device 3 among the records (the combination of the terminal ID, the device position information, the guidance information and the identifier) stored in the guidance device control information DB 12f. Search for records that contain a combination of. The outgoing control unit 144 transmits the guide information and the identifier included in the found record to the guide device 3 that has detected the terminal ID. Receiving these pieces of information, the guide device 3 outputs the guide information as described above. Since information is stored in advance in the guidance device control information DB 12f by the storage control unit 143, guidance information (and an identifier) necessary for output can be acquired by one access to the guidance device control information DB 12f. Therefore, reduction of processing steps, reduction of processing load, and immediacy can be realized. When the combination of the terminal ID and the device ID acquired from the guidance device 3 is not stored in the guidance device control information DB 12f, the output control unit 144 causes the guidance device 3 to output error information. For example, messages such as “Please return on the way you came” and “Please return to the entrance” are output.

  For example, as shown to Fig.7 (a), the user U7 who carries the portable terminal 4-7 selected store P20 as a destination. The identifier corresponds to a red output mode. As shown in FIG. 2, guidance devices 3-1, 3-2, and 3-9 exist on the route from the vicinity of the registration device 2 that is the starting point to the store P <b> 20. As shown in FIG. 7B, when the user U7 enters the detection range R1 of the guide device 3-1, the guide device 3-1 displays, for example, an arrow indicating the front in red as the guide information G1. After that, as shown in FIG. 7C, when the user U7 enters the detection range R2 of the guide device 3-2, the guide device 3-2 displays, for example, an arrow indicating the right direction in red as the guide information G2. indicate. Thereafter, as shown in FIG. 7 (d), when the user U7 enters the detection range R9 of the guidance device 3-9, the guidance device 3-9 displays, for example, guidance information G3 indicating that the store P20 is nearby. Is displayed.

  When a plurality of portable terminals 4 are located within a predetermined range from the guidance device 3, the output control unit 144 sets the store positions indicated by the plurality of store IDs respectively associated with the terminal IDs of the plurality of portable terminals 4. The corresponding guidance information may be output by the guidance device 3.

  FIG. 8A is a diagram illustrating a display example of a plurality of guidance information. As shown in FIG. 8A, the user U3 carrying the portable terminal 4-3 and the user U7 carrying the portable terminal 4-7 are included in the detection range R2 of the guidance device 3-2. The destination of the user U3 is the store P8, and the output mode is black. The destination of the user U7 is the store P20, and the output mode is blue. In this case, the guidance device 3-2 displays guidance information G4 and G5. The guidance information G4 corresponds to the user U3. The guidance information G5 is a black arrow indicating the front. The guidance information G6 corresponds to the user U7. The guidance information G5 is a blue arrow indicating the right direction. Since the user U2 is not within the detection range R2, the guidance device 3 does not output guidance information corresponding to the user U2.

  When the plurality of identifiers associated with the terminal IDs of the plurality of mobile terminals 4 located within a predetermined detection range from the guide device 3 are the same as each other, One piece of guidance information may be output.

  FIG. 8B is a diagram showing another display example of a plurality of guidance information. As shown in FIG. 8B, the user U3 carrying the portable terminal 4-3, the user U4 carrying the portable terminal 4-4, and the portable terminal 4-6 within the detection range R2 of the guidance device 3-2. A portable user U6 is included. The destination of the user U3 is the store P8, and the output mode is black. The destination of the user U4 is the store P9, and the output mode is black. As shown in FIG. 2, the nearest guide devices of the stores P8 and P9 are all guide devices 3-6. Therefore, the same identifier is determined for the users U3 and U4. The destination of the user U6 is the store P23, and the output mode is green. In this case, the guidance device 3-2 displays guidance information G6 and G7. The guidance information G6 corresponds to the users U3 and U4. The guidance information G6 is a black arrow indicating the front. The guidance information G7 corresponds to the user U6. The guidance information G7 is a green arrow indicating the front.

  When the guide device 3 that has detected the terminal ID among all the guide devices 3 installed in the shopping mall SM is the nearest guide device of the store indicated by the store ID associated with the terminal ID, the deletion unit 145 The ID is deleted from the storage unit 12. For example, the deletion unit 145 deletes the detected terminal ID and the store ID associated therewith from the registration DB 12e. Further, the deletion unit 145 deletes all of the detected terminal ID and the associated device position information, guidance information, and identifier from the guidance device control information DB 12f. When the user who has arrived at the nearest guidance device proceeds to the destination as it is, the user does not approach any guidance device 3. And the user who arrived at the destination does not need to use the store guidance system S. By deleting the terminal ID at this time, the storage area of the storage unit 12 can be used efficiently. In addition, the identifier associated with the deleted terminal ID can be reused. In practice, the deletion unit 145 is used when the user carrying the mobile terminal leaves the detection range of the nearest guidance device or when a predetermined time has passed since the user left the detection range of the nearest guidance device. The terminal ID may be deleted from the storage unit 12. In addition, the deletion unit 145 also displays the terminal ID even when a predetermined time elapses after the user leaves the detection range of any guidance device and the user does not enter the detection range of any guidance device. May be deleted from the storage unit 12.

[1-6. Operation of store guidance system]
Next, operation | movement of the shop guidance system S is demonstrated using FIG. 9 thru | or FIG. 9 and 12 are processes executed in the center server 1. The processing example shown below is a processing example when each guidance information displays guidance information. The system control unit 14 of the center server 1 executes the processes shown in these drawings according to various codes included in the server program. 10 and 11 are processes executed in the guidance device 3. The system control unit 37 of the guide device 3 executes the processes shown in these drawings according to various codes included in the guide device program.

  FIG. 9A is a flowchart illustrating an example of registration processing by the system control unit 14 of the center server 1 according to the present embodiment. By the registration work by the user, the registration device 2 acquires the terminal ID from the portable terminal 4 carried by the user, and specifies the store ID of the store determined as the user's destination. The registration device 2 transmits the terminal ID and the store ID to the center server 1. When the center server 1 receives the terminal ID and the store ID from the registration device 2, the system control unit 14 performs a registration process.

  As shown in FIG. 9A, the storage control unit 143 stores the received terminal ID and store ID in the registration DB 12e in association with each other (step S11). Next, the storage control unit 143 acquires store position information associated with the received store ID from the store DB 12a. Next, the storage control unit 143 acquires all records including the same store position information as the acquired store position information from the guidance information DB 12c (step S12). Next, the determination unit 142 executes an identifier determination process (step S13).

  FIG. 9B is a flowchart illustrating an example of identifier determination processing by the system control unit 14 of the center server 1 according to the present embodiment. As illustrated in FIG. 9B, the determination unit 142 identifies a record including guidance information indicating “closest” among the records acquired from the guidance information DB 12 c. And the determination part 142 acquires apparatus ID linked | related with the guidance information which shows "closest" from a specified record as specific apparatus ID (step S21). Next, the determination unit 142 acquires all device IDs associated with the guidance information indicating “closest” from the guidance device control information DB 12f (step S22). Next, the determination unit 142 determines whether there is a device ID that matches the specific device ID in the acquired device ID (step S23). If the determination unit 142 determines that there is a device ID that matches the specific device ID (step S23: YES), the determination unit 142 proceeds with the process to step S24. In step S24, the determination unit 142 acquires, from the guidance device control information DB 12f, an identifier associated with the device ID that matches the specific device ID among the device IDs associated with the guidance information indicating “closest”. On the other hand, when the determination unit 142 determines that there is no device ID that matches the specific device ID (step S23: NO), the determination unit 142 proceeds with the process to step S25. In step S25, the determination unit 142 acquires an identifier different from any identifier stored in the guidance device control information DB 12f from the identifier DB 12d. The determination part 142 complete | finishes an identifier determination process, after finishing step S24 or S25.

  When the identifier determination processing is completed, as shown in FIG. 9A, the storage control unit 143 displays the device ID associated with the device position information included in the record for each record acquired in step S12, as the guidance device DB 12b. Get from. Then, the storage control unit 143 stores the received terminal ID, the device ID acquired from the guidance device DB 12b, the guidance information included in the record, and the identifier obtained in the identifier determination process in the guidance device control information DB 12f. (Step S14), the registration process is terminated.

  10 and 11 are flowcharts showing an example of guidance processing by the system control unit 37 of the guidance device 3 according to the present embodiment. When the power of the guidance device 3 is turned on, the system control unit 37 starts guidance processing.

  As shown in FIG. 10, the system control unit 37 initializes the terminal list (step S31). The terminal list is a list of terminal IDs of the mobile terminals on which the corresponding guide information is displayed, the guide information, and identifiers. The terminal list at power-on is empty. Next, the system control unit 37 causes the short-range wireless communication unit 32 to transmit a response request signal with the transmission power set in advance and stored in the storage unit 35 (step S32). Next, the system control unit 37 determines whether or not a response signal including a terminal ID has been received from at least one portable terminal 4 within a predetermined time from the transmission of the response request signal (step S33). If it is determined that the response signal has been received (step S33: YES), the system control unit 37 advances the process to step S34. On the other hand, when it judges with system control part 37 not having received a response signal (Step S33: NO), processing is advanced to Step S51.

  In step S34, the system control unit 37 sets the number i to 1. Next, the system control unit 37 determines whether or not the terminal IDi is included in the terminal list (step S35). The terminal IDi is a terminal ID included in the i-th response signal among the received response signals. If the system control unit 37 determines that the terminal IDi is included in the terminal list (step S35: YES), the system control unit 37 advances the process to step S43. On the other hand, if the system control unit 37 determines that the terminal IDi is not included in the terminal list (step S35: NO), the process proceeds to step S36. In step S <b> 36, the system control unit 37 transmits a guide information request including the terminal IDi and the device ID of the guide device 3 including the system control unit 37 to the center server 1.

  FIG. 12A is a flowchart illustrating an example of guidance information transmission processing by the system control unit 14 of the center server 1 according to the present embodiment. When the center server 1 receives a guidance information request from the guidance device 3, the system control unit 14 executes guidance information transmission processing.

  As illustrated in FIG. 12A, the output control unit 144 determines whether the combination of the terminal ID and the device ID included in the guidance information request is stored in the guidance device control information DB 12f (Step S71). At this time, if the output control unit 144 determines that the combination is stored in the guidance device control information DB 12f (step S71: YES), the process proceeds to step S72. In step S72, the output control unit 144 acquires guidance information and an identifier associated with the combination from the guidance device control information DB 12f. Then, the output control unit 144 transmits a normal response including the acquired guide information and identifier to the guide device 3 that has transmitted the guide information request. On the other hand, if the output control unit 144 determines that the combination is not stored in the guidance device control information DB 12f (step S71: NO), the process proceeds to step S73. In step S73, the output control unit 144 transmits an error response to the guidance device 3 that has transmitted the guidance information request. When step S72 or S73 ends, the output control unit 144 ends the guidance information transmission process.

  As illustrated in FIG. 10, the system control unit 37 receives a normal response or an error response from the center server 1 (step S37). Next, the system control unit 37 determines whether a normal response has been received (step S38). If the system control unit 37 determines that a normal response has been received (step S38: YES), the process proceeds to step S39. On the other hand, if the system control unit 37 determines that a normal response has not been received (step S38: NO), the process proceeds to step S42. In step S42, the system control unit 37 displays the error information on the display unit 33, and the process proceeds to step S43.

  In step S39, the system control unit 37 acquires guide information and an identifier from the normal response. Then, the system control unit 37 determines whether or not the same identifier as the identifier acquired from the normal response is included in the terminal list. If the system control unit 37 determines that the same identifier as the identifier acquired from the normal response is included in the terminal list (step S39: YES), the system control unit 37 advances the process to step S41. On the other hand, if the system control unit 37 determines that the same identifier as the identifier acquired from the normal response is not included in the terminal list (step S39: NO), the process proceeds to step S40.

  In step S40, the system control unit 37 causes the display unit 33 to display the guidance information acquired from the normal response in the output mode indicated by the identifier acquired from the normal response. When some guidance information is already displayed on the display unit 33, the system control unit 37 displays new guidance information simultaneously with the guidance information already displayed, for example, or sequentially displays these guidance information.

  Next, the system control unit 37 associates the terminal IDi, the guidance information acquired from the normal response, and the identifier, and adds them to the terminal list (step S41). Next, the system control unit 37 determines whether or not the number i is less than the number of received response requests (step S43). If the system control unit 37 determines that the number i is less than the number of response requests (step S43: YES), the system control unit 37 increments the number i by 1 (step S44) and advances the process to step S35. On the other hand, if the system control unit 37 determines that the number i is not less than the number of response requests (step S43: NO), the system control unit 37 advances the process to step S51.

  As shown in FIG. 11, in step S51, the system control unit 37 determines whether or not a terminal ID different from the terminal ID included in any received response signal is included in the terminal list. If the system control unit 37 determines that such a terminal ID is included in the terminal list (step S51: YES), the system control unit 37 advances the process to step S52. On the other hand, if the system control unit 37 determines that such a terminal ID is not included in the terminal list (step S51: NO), the system control unit 37 advances the process to step S61.

  In step S <b> 52, the system control unit 37 acquires, from the terminal list, a terminal ID that is different from the terminal ID included in any received response signal as a terminal ID that is a departure target from the detection range of the guidance device 3. Next, the system control unit 37 sets the number i to 1 (step S53). Next, the system control unit 37 determines whether or not the guidance information associated with the terminal IDi to be removed is “closest” in the terminal list (step S54). The terminal IDi to be removed is the i-th terminal ID among the terminal IDs to be removed. If the system control unit 37 determines that the guidance information is not “closest” (step S54: NO), the system control unit 37 advances the process to step S56. On the other hand, if the system control unit 37 determines that the guidance information is “closest” (step S54: YES), the process proceeds to step S55. In step S <b> 55, the system control unit 37 transmits a deletion request including the terminal IDi to be removed to the center server 1.

  FIG. 12B is a flowchart illustrating an example of deletion processing by the system control unit 14 of the center server 1 according to the present embodiment. When the center server 1 receives a deletion request from the guidance device 3, the system control unit 14 executes a deletion process.

  As illustrated in FIG. 12B, the deletion unit 145 deletes the terminal ID included in the deletion request and the store ID associated therewith from the registration DB 12e (step S81). Next, the deletion unit 145 deletes from the guidance device control information DB 12f all terminal IDs that are the same as the terminal ID included in the deletion request, and the device ID, guidance information, and identifier associated therewith (step S82). The deletion process is terminated.

  As shown in FIG. 11, after step S55, the system control unit 37 deletes the terminal IDi to be removed from the terminal list and the guidance information and identifier associated therewith (step S56). Next, the system control unit 37 determines whether or not the terminal list includes the same identifier as that associated with the terminal IDi to be removed (step S57). At this time, if the system control unit 37 determines that the same identifier as the identifier associated with the terminal IDi to be removed is included in the terminal list (step S57: YES), the process proceeds to step S59. Proceed to On the other hand, if the system control unit 37 determines that the terminal list does not include the same identifier as that associated with the terminal IDi to be removed (step S57: NO), the process goes to step S58. Proceed.

  In step S <b> 58, the system control unit 37 deletes the guidance information displayed corresponding to the terminal IDi to be removed from the display unit 33. Next, the system control unit 37 determines whether or not the number i is less than the number of terminal IDs to be removed (step S59). If the system control unit 37 determines that the number i is less than the number of terminal IDs to be removed (step S59: YES), the system control unit 37 increments the number i by 1 (step S60) and advances the process to step S54. . On the other hand, when the system control unit 37 determines that the number i is not less than the number of terminal IDs to be removed (step S59: NO), the process proceeds to step S61.

  In step S61, the system control unit 37 determines whether or not the power of the guide device 3 is turned off. If the system control unit 37 determines that the power is not turned off (step S61: NO), the process proceeds to step S32. On the other hand, if the system control unit 37 determines that the power is turned off (step S61: YES), the system control unit 37 ends the guidance process.

  As described above, according to the present embodiment, the center server 1 stores a terminal ID indicating the mobile terminal 4 used by the user and a store determined as the user's destination among a plurality of predetermined stores. Obtained from the ID and registration device 2. At least one of the display unit 33 and the voice output unit 34 of the plurality of guidance devices 3 can output guidance information for guiding the user to the destination. The short-range wireless communication unit 32 and the system control unit 37 of the guidance device 3 corresponding to at least one of the display unit 33 and the voice output unit 34 of the plurality of guidance devices 3 are the corresponding display unit 33 and voice output unit. It is possible to detect the terminal ID indicating the mobile terminal 4 from the mobile terminal 4 located within a predetermined detection range from at least one of 34. When the center server 1 detects the terminal ID by the short-range wireless communication unit 32 and the system control unit 37 of any of the guidance devices 3, the center server 1 corresponds to the short-range wireless communication unit 32 and the system control unit 37 that detected the terminal ID. The store ID acquired by the acquisition means together with the detected terminal ID and the position of at least one of the corresponding display unit 33 and audio output unit 34 by at least one of the display unit 33 and audio output unit 34 The guide information corresponding to the position of the store indicated by is output. Therefore, the guide device 3 can output the guide information only when the user approaches the guide device 3.

  The center server 1 may store the acquired terminal ID in the storage unit 12 in association with the acquired store ID. In addition, the display server 33 and the audio output corresponding to at least one of the display unit 33 and the audio output unit 34 corresponding to the short-range wireless communication unit 32 and the system control unit 37 in which the center server 1 detects the terminal ID. Guidance information indicating guidance to the destination indicated by the store ID associated with the detected terminal ID and at least one of the positions of the unit 34 may be output.

  Moreover, the center server 1 may determine the identifier which shows the aspect which outputs guidance information from the several identifier which shows the predetermined mutually different several output aspect based on acquired shop ID. Further, the center server 1 may store the acquired terminal ID in the storage unit 12 in association with the acquired store ID and the determined identifier. The center server 1 is associated with the detected terminal ID by at least one of the display unit 33 and the audio output unit 34 corresponding to the short-range wireless communication unit 32 and the system control unit 37 that detected the terminal ID. When guidance information is output in the output mode indicated by the identifier, and a plurality of portable terminals 4 are located within a predetermined detection range from at least one of the corresponding display unit 33 and audio output unit 34, the plurality of portable devices Guidance information corresponding to the location of the store indicated by the plurality of store IDs respectively associated with the terminal ID of the terminal 4 may be output by at least one of the corresponding display unit 33 and audio output unit 34. In this case, each user located within the predetermined detection range can identify the guidance information corresponding to the user among the plurality of guidance information output by the guidance device 3 in the output mode. Therefore, even when a plurality of users are simultaneously approaching one guide device 3, the guide device 3 can output guide information corresponding to each user.

  In addition, the center server 1 has the acquired store ID that is the closest to the store indicated by the associated store ID among the plurality of guide devices 3 among the terminal IDs stored in the storage unit 12. When there is a specific terminal ID that is the same as the guidance device 3 closest to the store indicated by the ID, the identifier indicating the mode of outputting the guidance information is determined to be the same identifier as the identifier associated with the specific terminal ID, and the specific terminal ID If there is no identifier, the identifier indicating the mode of outputting the guidance information may be determined as an identifier different from the identifier associated with the terminal ID stored in the storage unit 12. In this case, the total number of identifiers can be made smaller than the total number of stores that can be determined as the destination.

  In addition, each of the plurality of guide devices 3 has a plurality of identifiers associated with each of the terminal IDs of the plurality of portable terminals 4 located within a predetermined detection range from the guide device 3 when the plurality of identifiers are the same. One piece of guidance information may be output for the portable terminal 4. In this case, the guide device 3 outputs one piece of guide information to each user of the plurality of mobile terminals 4, so that the guide information output process can be made efficient.

  When the center server 1 is closest to the store indicated by the store ID associated with the terminal ID among the plurality of guide devices 3 and the guide device 3 that has detected the terminal ID is stored in the storage unit 12. It may be deleted. In this case, since the information about the user who finishes using the guidance system is automatically deleted, the storage area can be used efficiently.

  Further, like the guidance device 3, at least one of the display unit 33 and the audio output unit 34 may be integrated with the short-range wireless communication unit 32 and the system control unit 37.

[2. Second Embodiment]
[2-1. Overview of store guide system functions]
Next, functions of the store guidance system S will be described with reference to FIG. Except for the points described below, the second embodiment is the same as the first embodiment.

  In the first embodiment, the detection range in which each guide device 3 can detect the terminal ID is fixed. However, the width of the detection range may be variable. For example, each guidance device 3 may control the width of the detection range according to the number of terminal IDs stored in the registration DB 12e. The guide device 3 can change the width of the detection range by changing the transmission power when transmitting the response request signal. Each guide device 3 may determine the transmission power, or the center server 1 may determine the transmission power.

  The number of users corresponding to the number of terminal IDs stored in the registration DB 12e is referred to as the registered number. Each guidance device 3 may narrow the detection range as the number of registered persons increases. FIG. 13A shows an example of the detection range when the registered number is one. FIG. 13B shows an example of a detection range when the registered number of people is five. The detection range R1-1 of the guidance device 3-1 when the registered number is one is wider than the detection range R1-2 of the guidance device 3-1 when the registered number is five. In FIG. 13A, the user U1 is near the guidance device 3-1. In FIG. 13B, there are users U1 and U2 near the guidance device 3-1. The distance between the guidance device 3-1 and the user U1 in FIG. 13A is the same as the distance between the guidance device 3-1 and the user U1 in FIG. In FIG. 13A, since the user U1 is in the detection range R1-1, the guidance device 3-1 displays guidance information G8 corresponding to the user U1. In FIG.13 (b), since the user U1 is outside the detection range R1-2, the guidance apparatus 3-1 does not display the guidance information corresponding to the user U1. The user U2 is closer to the guide device 3-1 than the user U1. Since the user U2 is in the detection range R1-2, the guidance device 3-2 displays guidance information G9 corresponding to the user U2.

  The large number of registered people means that there are many users who use the store guidance system S in the shopping mall SM. Therefore, as the number of registered people increases, the number of users who simultaneously approach each guidance device 3 also increases. As the number of users increases, the number of guidance information output by the guidance device 3 also increases. Therefore, even if the output mode is different, there is a high possibility that each user will be wondering which guidance information should be followed. By controlling the width of the detection range as described above, each guide device 3 can suppress an excessive number of users entering the detection range even if the number of registered people is relatively large. This reduces the possibility that the user will confuse the guidance information. When the registered number is relatively small, the user can be provided with guidance information even if the user is relatively far from the guidance device 3. When the registered number is one, each guide device 3 may make the detection range as wide as possible. The detection range when the registered number is 0 may be wider or narrower than the detection range when the registered number is 1. Alternatively, when the number of registered people is 0, each guide device 3 does not have to transmit a response request signal. Under the same registered number of people, the width of the detection range of all the guidance devices 3 may be the same, or the width of the detection range may be determined for each guidance device 3.

[2-2. Operation of store guidance system]
Next, operation | movement of the shop guidance system S is demonstrated using FIG. FIG. 14A is a flowchart illustrating an example of a radio wave intensity level determination process by the system control unit 14 of the center server 1 according to the present embodiment. The system control unit 14 executes the processing shown in FIG. 14A in accordance with various codes included in the server program. For example, the system control unit 14 may execute the radio wave intensity level determination process at predetermined time intervals, or may execute the radio wave intensity level determination process every time the registered number of people changes. For example, the registered number of people changes in step S11 of the registration process shown in FIG. 9A and in step S81 of the deletion process shown in FIG.

  As shown in FIG. 14A, the system control unit 14 counts the number of terminal IDs stored in the registration DB 12e as the registered number (step S91). Next, the system control unit 14 determines the radio wave intensity level corresponding to the registered number (step S92). The system control unit 14 lowers the radio wave intensity level as the number of registered persons increases. For example, a table that associates the range of registered persons and the radio wave intensity level may be stored in the storage unit 12 in advance. The system control unit 14 may acquire the radio wave intensity level corresponding to the registered number from this table. The system control unit 14 transmits the determined radio wave intensity level to all the guidance devices 3 (step S93), and ends the radio wave intensity level determination process.

  FIG. 14B is an example of a transmission power setting process by the system control unit 37 of the guidance device 3 according to the present embodiment. The system control unit 37 executes the processing shown in FIG. 14B according to various codes included in the guide device program. When the guidance device 3 receives the radio wave intensity level from the center server 1, the system control unit 37 executes a transmission power setting process.

  As illustrated in FIG. 14B, the system control unit 37 sets transmission power according to the received radio wave intensity level (step S101). The system control unit 37 increases the transmission power as the radio wave intensity level increases. For example, the system control unit 37 may calculate the transmission power from the radio wave intensity level using a calculation formula. Alternatively, a table in which the radio wave intensity level and the transmission power are associated may be stored in the storage unit 35 in advance. The system control unit 37 may acquire transmission power corresponding to the radio wave intensity level from this table. The system control unit 37 sets the transmission power by updating the current transmission power stored in the storage unit 35 with the determined transmission power, and ends the transmission power setting process. In step S32 of the guidance process shown in FIG. 10, a response request signal is transmitted with the set transmission power.

  As described above, according to the present embodiment, the system control unit 37 and the short-range wireless communication unit 32 of the guidance device 3 are connected to the terminal according to the number of terminal IDs stored in the storage unit 12 of the center server 1. The range of the position range of the portable terminal 4 capable of detecting the ID is controlled. Therefore, since the number of guidance information output from the guidance device 3 is suppressed from being excessive, it is possible to prevent the user from being confused with the guidance information.

[3. Third Embodiment]
[3-1. Overview of store guide system functions]
Next, functions of the store guidance system S will be described with reference to FIG. Except for the points described below, the third embodiment is the same as the second embodiment.

  Each guidance device 3 has a route from the starting point to the store indicated by the associated store ID among the terminal IDs stored in the registration DB 12e, according to the number of terminal IDs including the position of the guidance device 3. The width of the detection range may be controlled. That is, each guidance device 3 controls the width of the detection range according to the number of users who are currently using the store guidance system S and have the guidance device 3 on the route to the store. Also good.

  Among the terminal IDs stored in the registration DB 12e, the number of persons whose route from the starting point to the store indicated by the associated store ID corresponds to the number of terminal IDs including the position of the guide device 3 is referred to as the number of persons in charge. The storage unit 12 of the center server 1 may store route information indicating a route from the starting point to each store. This route information may include a list of device IDs of the guide devices 3 located on each route.

  Each guidance device 3 may narrow the detection range as the number of persons in charge increases. For example, it is assumed that the detection ranges of all the guidance devices 3 are the same under the same number of persons in charge. FIG. 15A shows an example of a detection range of the guidance device in which the number of persons in charge is one. FIG. 15B shows an example of a detection range of the guidance device in which the number of persons in charge is five. As shown in FIG. 2, the guidance device 3-9 is on RT7 among routes RT1 to RT7 to the respective destinations of the users U1 to U7. Therefore, the number of persons in charge of the guidance device 3-9 is one. FIG. 15A shows a detection range R9 of the guide device 3-9. On the other hand, the guidance device 3-2 is on the routes RT2 to RT6. Therefore, the number of persons in charge of the guidance device 3-2 is five. FIG. 15B shows a detection range R2 of the guide device 3-2. The detection range R2 is narrower than the detection range R9.

  In FIG. 15A, there is a user U7 near the guidance device 3-9. In FIG. 15B, there are users U2, U3, and U6 near the guidance device 3-2. The distance between the guidance device 3-9 and the user U7 in FIG. 15A is substantially equal to the distance between the guidance device 3-2 and each of the users U2 and U6 in FIG. Since the user U9 is within the detection range R1-7 of the guidance device 3-7, the guidance device 3-9 displays guidance information G10 corresponding to the user U7. Since the users U2 and U6 are outside the detection range R2 of the guidance device 3-2, the guidance device 3-2 does not display guidance information corresponding to the users U2 and U6. User U3 is closer to guide device 3-2 than users U2 and U6. Since the user U3 is in the detection range R2, the guidance device 3-2 displays guidance information G11 corresponding to the user U3.

  As the number of persons in charge of the guidance device 3 increases, the number of users likely to pass by the guidance device 3 increases. Therefore, as the number of persons in charge increases, the number of users who simultaneously approach the guidance device 3 also increases. For this reason, as described in the second embodiment, as the number of users increases, the number of guidance information output by the guidance device 3 also increases. There is a high possibility of wondering whether to follow. By controlling the width of the detection range as described above, each guidance device 3 can suppress an excessive number of users entering the detection range even if the number of persons in charge is relatively large. This reduces the ability of the user to confuse the guidance information. When the number of persons in charge is relatively small, the user can receive guidance information even if the user is relatively far from the guidance device 3. When the number of persons in charge is one, each guidance device 3 may make the detection range as wide as possible. The detection range when the registered number is 0 may be wider or narrower than the detection range when the registered number is 1. The width of the detection range of all the guidance devices 3 may be the same under the same number of persons in charge, or the width of the detection range may be determined for each guidance device 3.

[3-2. Operation of store guidance system]
Next, operation | movement of the shop guidance system S is demonstrated using FIG. FIG. 16 is a flowchart illustrating an example of a radio wave intensity level determination process by the system control unit 14 of the center server 1 according to the present embodiment.

  As shown in FIG. 16, the system control unit 14 sets the number of persons in charge of each guide device 3 to 0 (step S111). Next, the system control unit 14 sets the number i to 1 (step S112). Next, the system control unit 14 counts the number of terminal IDs stored in the registration DB 12e as the registered number. Then, the system control unit 14 determines whether or not the number i is less than the registered number (step S113). If the system control unit 14 determines that the number i is less than the registered number (step S113: YES), the system control unit 14 proceeds to step S114. On the other hand, if the system control unit 14 determines that the number i is not less than the registered number (step S113: NO), the system control unit 14 proceeds with the process to step S118.

  In step S114, the system control unit 14 acquires the store IDi from the registration DB 12e. Store IDi is the i-th store ID among the store IDs stored in the registration DB 12e. Next, the system control unit 14 identifies the guidance device 3 arranged on the route to the store indicated by the store IDi among all the guidance devices 3 based on the route information (step S115). Next, the system control unit 14 increases the number of persons in charge of each identified guidance device 3 by 1 (step S116). Next, the system control unit 14 increments the number i by 1 (step S117), and advances the processing to step S113.

  In step S118, the system control unit 14 determines the radio wave intensity level corresponding to the number of persons in charge of each guide device 3. The system control unit 14 decreases the radio wave intensity level as the number of persons in charge increases. For example, a table that associates the range of the number of persons in charge and the radio wave intensity level may be stored in the storage unit 12 in advance. The system control unit 14 may acquire the radio wave intensity level corresponding to the number of persons in charge from this table. The system control unit 14 transmits the radio wave intensity level determined corresponding to the guide device 3 to each guide device 3 (step S119), and ends the radio wave intensity level determination process.

  As described above, according to the present embodiment, the short-range wireless communication unit 32 and the system control unit 37 of the guidance device 3 are associated with each other among the terminal IDs stored in the storage unit 12 of the center server 1. The route from a predetermined starting point to the store indicated by the ID of the mobile terminal 4 that can detect the terminal ID according to the number of terminal IDs including the position of the corresponding guide device 3 among the plurality of guide devices 3 Control the width of the position range. Therefore, since the number of guidance information output from the guidance device 3 is suppressed from being excessive, it is possible to prevent the user from being confused with the guidance information.

1 center server 11 communication unit 12 storage unit 13 input / output interface 14 system control unit 14a CPU
14b ROM
14c RAM
15 system bus 141 acquisition unit 142 determination unit 143 storage control unit 144 output control unit 145 deletion unit 2 registration device 21 network communication unit 22 short-range wireless communication unit 23 input unit 24 display unit 25 storage unit 26 input / output interface 27 system control unit 27a CPU
27b ROM
27c RAM
28 System Bus 3 Guide Device 31 Network Communication Unit 32 Short-range Wireless Communication Unit 33 Display Unit 34 Audio Output Unit 35 Storage Unit 36 Input / Output Interface 37 System Control Unit 37a CPU
37b ROM
37c RAM
38 System bus 4 Mobile terminal NW Network S Store guidance system

Claims (12)

In the guidance system,
Acquisition means for acquiring terminal information indicating a mobile terminal registered as a mobile terminal of a user who uses the guidance system, and location information indicating a location determined as the user's destination among a plurality of predetermined locations; ,
A plurality of output means capable of outputting guidance information for guiding the user to the destination;
Detection means corresponding to each of the plurality of output means, the detection means capable of detecting terminal information indicating the mobile terminal from the corresponding output means from a mobile terminal located within a set detection range;
When the terminal information is detected by any of the detection means, the position of the corresponding output means and the detection by the output means corresponding to the detection means that detected the terminal information among the plurality of output means Output control means for outputting guidance information according to the location of the place indicated by the location information acquired by the acquisition means together with the terminal information that has been obtained,
Equipped with a,
The guidance system characterized in that the detection means narrows the detection range as the number of registered mobile terminals increases . In the guidance system according to claim 1,
A storage control unit for storing the acquired terminal information in a storage unit in association with the acquired location information;
The output control means includes an output means corresponding to the detection means that has detected the terminal information, and a position of the corresponding output means and a position of a place indicated by the place information associated with the detected terminal information. A guidance system characterized by outputting corresponding guidance information. In the guidance system according to claim 2,
Based on the acquired location information, it further comprises a determining means for determining mode information indicating a mode of outputting the guidance information from a plurality of mode information indicating a plurality of different output modes.
The storage control unit stores the acquired terminal information in the storage unit in association with the acquired location information and the determined aspect information,
The output control means causes the output means corresponding to the detection means that has detected the terminal information to output the guidance information in an output form indicated by the aspect information associated with the detected terminal information, and the corresponding output means When a plurality of portable terminals are located within the detection range, the corresponding output means corresponds to the location information indicated by the plurality of location information respectively associated with the terminal information of the plurality of portable terminals. The guidance system characterized by being output by. In the guidance system according to claim 3,
In the terminal information stored in the storage unit, the determination unit includes an output unit closest to the location indicated by the associated location information among the plurality of output units, as indicated by the acquired location information. When there is specific terminal information that is the same as the output means closest to the place, the mode information indicating the mode of outputting the guidance information is determined as the same mode information as the mode information associated with the specific terminal information, When there is no specific terminal information, mode information indicating a mode for outputting the guidance information is determined as mode information different from mode information associated with the terminal information stored in the storage unit. . In the guidance system according to claim 3 or 4,
Each of the plurality of output means includes a plurality of pieces of mobile terminal that are associated with each of terminal information of a plurality of mobile terminals located within the detection range from the output means. A guidance system characterized by outputting the guidance information. The guidance system according to any one of claims 3 to 5,
The guidance system characterized in that the detection means narrows the detection range as the number of terminal information stored in the storage means increases . In the guidance system according to claim 6,
For each of the plurality of output means, the output to a route from a predetermined starting point to the location indicated by the location information acquired by the acquisition means together with the terminal information indicating the mobile terminal among the registered mobile terminals Further comprising a counting means for counting the number of portable terminals including the position of the means,
The detecting device, guidance system, wherein the larger the number counted by the counting means, to narrow the detection range for an output means corresponding to the detecting means among the plurality of output means. The guidance system according to any one of claims 2 to 5,
If the output unit corresponding to the detection unit that has detected the terminal information among the plurality of output units is closest to the location indicated by the location information associated with the terminal information, the terminal information is deleted from the storage unit A guide system further comprising a deleting unit. The guidance system according to any one of claims 1 to 8,
Each of the plurality of output means is integrated with a corresponding detection means. In a guidance method executed by a computer included in the guidance system ,
An acquisition step of acquiring terminal information indicating a mobile terminal registered as a mobile terminal of a user who uses the guidance system, and location information indicating a location determined as the destination of the user among a plurality of predetermined locations; ,
Detection means corresponding to each of a plurality of output means capable of outputting guidance information for guiding the user to the destination, from the corresponding output means to the portable terminal located within the set detection range When the terminal information is detected by any of detection means capable of detecting terminal information indicating a terminal, the corresponding means is provided by an output means corresponding to the detection means that detected the terminal information among the plurality of output means. An output control step for outputting guidance information according to the position of the output means, the location of the location indicated by the location information acquired by the acquisition step together with the detected terminal information,
Only including,
The detection method, wherein the detection means narrows the detection range as the number of registered mobile terminals increases . In the information processing apparatus included in the guidance system,
Acquisition means for acquiring terminal information indicating a mobile terminal registered as a mobile terminal of a user who uses the guidance system, and location information indicating a location determined as the user's destination among a plurality of predetermined locations; ,
Detection means corresponding to each of a plurality of output means capable of outputting guidance information for guiding the user to the destination, from the corresponding output means to the portable terminal located within the set detection range When the terminal information is detected by any of detection means capable of detecting terminal information indicating a terminal, the corresponding means is provided by an output means corresponding to the detection means that detected the terminal information among the plurality of output means. Output control means for outputting guidance information according to the position of the output means and the position of the place indicated by the place information acquired by the acquisition means together with the detected terminal information;
Equipped with a,
The information processing apparatus , wherein the detection means narrows the detection range as the number of the registered mobile terminals increases . Computers included in the guidance system
Acquisition means for acquiring terminal information indicating a mobile terminal registered as a mobile terminal of a user who uses the guidance system, and location information indicating a location determined as the user's destination among a plurality of predetermined locations; ,
Detection means corresponding to each of a plurality of output means capable of outputting guidance information for guiding the user to the destination, from the corresponding output means to the portable terminal located within the set detection range When the terminal information is detected by any of detection means capable of detecting terminal information indicating a terminal, the corresponding means is provided by an output means corresponding to the detection means that detected the terminal information among the plurality of output means. Output control means for outputting guidance information according to the position of the output means and the position of the place indicated by the place information acquired by the acquisition means together with the detected terminal information;
To function as,
The information processing program characterized in that the detection means narrows the detection range as the number of the registered mobile terminals increases .

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