JP7439496B2 - Information processing system, information processing method, and information processing program - Google Patents

Description

The present invention relates to an information processing system, an information processing method, and an information processing program.

The number of foreigners visiting Japan is increasing. Opportunities for foreign visitors to Japan to shop at Japanese retail stores are also increasing. At Japanese retail stores, product prices are basically displayed in Japanese yen. Therefore, when foreign visitors to Japan go shopping, they convert the price displayed in Japanese yen to their home currency using a calculator or mental arithmetic to obtain an approximate price.

Japanese Patent Application Publication No. 2015-164060 Japanese Patent Application Publication No. 2017-126872 Japanese Patent Application Publication No. 2007-018035

When foreign visitors to Japan and other travelers shop at foreign retail stores, it is difficult for them to get an intuitive sense of how much the price displayed in the local currency is in their home currency. Furthermore, the retailer cannot decide in which currency the price of the product should be displayed because it is unclear which currency the traveler who visits the store would like to display.

In view of such circumstances, the purpose of this development is to provide an information processing system, an information processing method, and an information processing program that can display product prices in the currency desired by the customer.

An information processing system according to an embodiment acquires customer attributes and switches the price display of electronic shelf labels according to the acquired customer attributes.

An information processing method according to an embodiment includes the steps of acquiring customer attributes, and switching the price display of an electronic shelf label according to the acquired customer attributes.

An information processing program according to an embodiment causes a computer to acquire customer attributes and to switch the price display of an electronic shelf label according to the acquired customer attributes.

According to one embodiment, it is possible to provide an information processing system, an information processing method, and an information processing program that can display the price of a product in a currency that a customer desires.

FIG. 1 is a block diagram illustrating an information processing system according to an embodiment. FIG. 2 is a diagram illustrating the inside of a retail store in which products and electronic shelf labels are arranged in the information processing system according to the embodiment. FIG. 2 is a flowchart diagram illustrating an information processing method according to an embodiment.

Embodiments will be described below with reference to the drawings. It should be noted that the drawing reference numerals attached to each of the drawings below are added to each element for convenience as an example to aid understanding, and it goes without saying that it is not intended to limit the embodiments to the illustrated embodiments.

(Embodiment)
An information processing system according to an embodiment will be described. FIG. 1 is a block diagram illustrating an information processing system according to an embodiment. As shown in FIG. 1, the information processing system 1 includes an electronic shelf label 10, a customer-desired foreign currency identification section 20, a customer position understanding section 30, and a control section 40. The information processing system 1 may include a foreign currency conversion rate database ERDB.

FIG. 2 is a diagram illustrating the inside of a retail store where products and electronic shelf labels are arranged in the information processing system 1 according to the embodiment. As shown in FIG. 2, the electronic shelf labels 10 (10a to 10l) are placed near the products GD. When a plurality of products GD are displayed on a display shelf SH in a retail store ST, a plurality of electronic shelf labels 10a to 10l are arranged near each of the plurality of products GD. Note that when electronic shelf labels are called collectively, they are called electronic shelf labels 10, and when a specific electronic shelf label is called, they are called by a specific code such as electronic shelf label 10a.

The electronic shelf label 10 displays the prices of products GD placed nearby. For example, the electronic shelf label 10 displays the price of the product GD in Japanese yen. Further, the electronic shelf label 10 displays the converted price of the product GD converted at the foreign currency exchange rate. Furthermore, the electronic shelf label 10 displays the discount price and the premium price, as well as the discount price and premium price obtained by converting the discount price and premium price using the foreign currency exchange rate.

As shown in FIG. 1, the electronic shelf label 10 is connected to the control unit 40 via a wired or wireless communication line. The display of the electronic shelf label 10 is controlled by the control unit 40.

The customer desired foreign currency specifying unit 20 acquires customer attributes. The customer-desired foreign currency specifying unit 20 may use any information as long as it can specify the foreign currency desired by the customer. The customer attribute is, for example, the foreign currency used by the customer. In addition, customer attributes are not limited to the foreign currency used by the customer, but may also be attributes related to foreign currency such as the customer's nationality, the customer's place of residence, the customer's home country, the country from which the customer's credit card is debited, price discounts, etc. It may also be attributes such as age, gender, and occupation of the customer that are subject to a price premium.

The customer desired foreign currency identification unit 20 includes, for example, a communication device, and communicates with an information processing terminal such as a smartphone carried by the customer when the customer enters the store. An application that communicates with the customer's desired foreign currency specifying unit 20 is installed in advance on the customer's information processing terminal. The application stores customer attributes such as foreign currency used by the customer. Therefore, the customer's desired foreign currency identification unit 20 acquires customer attributes by communicating with the customer's information processing terminal via such an application. Thereby, the customer desired foreign currency identification unit 20 acquires the customer attributes of the customer who carries the information processing terminal. Here, a configuration in which customer attributes are acquired from an information processing terminal using an application has been described as an example, but any method may be used as long as customer attributes can be acquired from an information processing terminal.

Further, the customer desired foreign currency specifying unit 20 may include, for example, a customer attribute selecting unit provided in the retail store ST, and may acquire customer attributes from selections made by the customer in the customer attribute selecting unit. Thereby, the customer desired foreign currency specifying section 20 acquires the customer attribute of the customer who operated the customer attribute selecting section. The customer attribute selection section may be, for example, a push button type switch or a touch panel.

Further, the customer desired foreign currency identification unit 20 includes, for example, a customer face image matching unit, and matches the customer's face image taken when entering the store with the customer's face image registered in advance together with the customer attributes. Obtain customer attributes. Specifically, when a customer enters the retail store ST, his or her face is imaged at the entrance. On the other hand, the customer registers his/her facial image and customer attributes in advance. At the time of registration, for example, a dedicated application installed on the customer's information processing terminal is used to register in the customer's desired foreign currency specifying unit 20. Therefore, the customer desired foreign currency identification unit 20 acquires customer attributes from the facial image of the customer who has entered the store.

The customer desired foreign currency specifying section 20 is connected to the control section 40 via a wired or wireless communication line. The customer attributes acquired by the customer desired foreign currency identification unit 20 are output to the control unit 40 .

The foreign currency exchange rate database ERDB stores foreign currency exchange rates. The foreign currency conversion rate database ERDB is connected to the control unit 40 via a wired or wireless communication line, for example. The foreign currency exchange rate database ERDB may be provided in a cloud on a network connected to the control unit 40, or may be provided in a server. The foreign currency exchange rate database ERDB updates the foreign currency exchange rates of each country under the control of the control unit 40. The foreign currency exchange rate may be updated, for example, once a day or in real time in accordance with market fluctuations. Further, the control unit 40 may store the foreign currency conversion rate determined by the credit card company in the foreign currency conversion rate database ERDB. The foreign currency exchange rate database ERDB is accessed by the control unit 40 and outputs the foreign currency exchange rate to be stored.

Note that the control unit 40 may access and obtain information on actual foreign exchange rates instead of obtaining the foreign currency conversion rate from the foreign currency conversion rate database ERDB. Further, the control unit 40 may access the web page of the credit card company used by the customer and obtain the foreign currency conversion rate determined by the credit card company. Further, the control unit 40 may obtain discount prices and premium prices that are discounted and premium prices based on customer attributes from a predetermined web page or a predetermined database.

The customer position grasping unit 30 grasps the customer position. For example, the customer position grasping unit 30 grasps the customer position through image recognition using a captured image of the customer. Specifically, the customer position grasping unit 30 includes an imaging device that images the customer, and an image recognition unit that recognizes the customer from the captured image. The customer position grasping unit 30 identifies the customer through image recognition using an image taken of the customer at the entrance of the retail store ST. Then, the customer position of the specified customer is grasped by following the movement of the customer within the retail store ST.

The customer position grasping unit 30 may grasp the customer position by irradiating a laser beam into the retail store ST. The customer position grasping section 30 includes, for example, a laser beam irradiation section that irradiates a laser beam, and a light receiving section that receives scattered light of the laser beam. The customer position grasping unit 30 rotates the laser light in a fan shape and irradiates the inside of the retail store ST. The customer position grasping section 30 grasps the position of the customer by receiving the scattered light of the laser beam scattered by the customer. Specifically, when a customer enters the store, the customer position grasping unit 30 identifies the customer by irradiating laser light and receiving scattered light. Then, the customer position of the specified customer is grasped by following the movement of the customer inside the retail store ST.

The customer position grasping unit 30 may grasp the customer position by wirelessly communicating with an information processing terminal carried by the customer. The customer position grasping unit 30 includes, for example, a communication device provided in each electronic shelf label 10. The communication device of each electronic shelf label 10 performs wireless communication with an information processing terminal carried by a customer. The customer position grasping unit 30 grasps the customer position from among the communication devices of the plurality of electronic shelf labels 10, which have the highest communication strength with the customer's information processing terminal. The customer position grasping unit 30 may grasp the customer position by, for example, performing wireless communication according to a predetermined short-range wireless communication standard. Wireless communication based on the short-range wireless communication standard is, for example, wireless communication based on Bluetooth (registered trademark).

The customer position grasping section 30 is connected to the control section 40 via a wired or wireless communication line. The customer position acquired by the customer position grasping section 30 is output to the control section 40.

The control unit 40 switches the price display on the electronic shelf label 10 according to the acquired customer attributes. As shown in FIG. 2, for example, the control unit 40 switches the price display of the electronic shelf labels 10d, 10e, 10j, and 10k placed within a predetermined range RG1 from the customer CS position ascertained by the customer position understanding unit 30. . The predetermined range RG1 may define, for example, a range and distance of several [m] as the vicinity of the position of the customer CS.

When the customer CS moves, the control unit 40 switches the price display of the electronic shelf label 10 that newly belongs to the predetermined range RG1. On the other hand, the control unit 40 restores the display of the electronic shelf label 10 that has moved out of the predetermined range RG1 due to the movement of the customer CS.

When grasping the position of the customer CS through image recognition using an image of the customer CS, the customer position grasping unit 30 also grasps the line of sight of the customer CS, the orientation of the face of the customer CS, and the direction in which the customer CS is moving. be able to. In this case, the control unit 40 may set the predetermined range RG2 to include the range of the line of sight of the customer CS or the range of the direction of the face of the customer CS. Therefore, the control unit 40 switches the display of the electronic shelf labels 10h, 10i, and 10j arranged in the predetermined range RG2. Further, the control unit 40 may return the display of the electronic shelf labels 10k and 10l to the original state after a predetermined period of time has passed since the customer CS moves within the store and deviates from the predetermined ranges RG1 and RG2, or may place them behind the customer. The displayed electronic shelf labels 10e and 10f may be returned to their original state. That is, the control unit 40 determines whether or not the electronic shelf label 10 whose price display has been switched is out of a predetermined range from the customer's position, or when a predetermined time has elapsed since the price display has been switched. The price display of the electronic shelf label 10 is restored to its original value.

When determining the customer's location by wirelessly communicating with an information processing terminal carried by the customer CS, the predetermined range RG1 is determined based on a predetermined short-range wireless communication standard between the customer CS and the information processing terminal. It may also include a range where wireless communication is possible. For example, the predetermined range RG1 may be a range where wireless communication using Bluetooth (registered trademark) is possible.

Furthermore, the control unit 40 may change the width of the predetermined ranges RG1 and RG2 depending on the number of customers in the retail store ST where the product GS is displayed. Specifically, when there is only one customer CS in the retail store ST, the predetermined range may include the entire interior of the retail store ST. Conversely, if there are many customers CS in the retail store ST, the predetermined range is narrowed. This makes it possible to avoid conflicts with predetermined ranges belonging to other customer CSs. Note that even if there are multiple customers, if the desired foreign currency expressions match, there is no need to narrow the predetermined range. Further, if there are more than a predetermined number of customers in the store and they desire a common foreign currency display, all the electronic shelf labels 10 displays in the store may be changed to the foreign currency conversion display.

The control unit 40 displays products converted at a predetermined exchange rate according to the customer attributes acquired by the customer desired foreign currency specifying unit 20 by displaying the electronic shelf labels 10 placed in predetermined ranges RG1 and RG2 from the customer CS. Switch to the converted price. For example, the display of the electronic shelf labels 10 placed in predetermined ranges RG1 and RG2 from the customer CS who wishes to display "dollars" is changed to the price converted into dollars according to the customer attribute of wanting to display "dollars". Switch.

When there are multiple customers CS in the retail store ST, the electronic shelf labels 10 placed in the area where the predetermined ranges RG1 and RG2 of the multiple customers Show the converted price of. For example, an electronic shelf label 10 placed within a predetermined range RG1 and RG2 from a customer CS who wishes to display "dollar" and within a predetermined range from a customer who wishes to display "yuan" may display "dollar" and " Display both the original and the original display. Note that the electronic shelf label 10 located in an area where the predetermined ranges RG1 and RG2 of a plurality of customers CS overlap displays the converted price according to the customer attribute with the highest rank in the predetermined priority order. For example, the converted prices to be displayed may be prioritized depending on the distance from each customer CS. For example, the converted price of the customer CS closer to the electronic shelf label 10 may be displayed preferentially.

Further, when a customer attribute that is subject to a price discount or a price premium is acquired, the control unit 40 may display the discount price and the premium price, or simply display the discount price and the premium price. Instead of displaying the discount price or premium price, a discount conversion price and a premium conversion price obtained by converting the discount price or premium price using a foreign currency exchange rate may be displayed.

Next, an information processing method will be described as an operation of the information processing system according to the embodiment. FIG. 3 is a flowchart diagram illustrating the information processing method according to the embodiment. As shown in step S11 of FIG. 3, customer attributes are acquired. For example, the customer-desired foreign currency identification unit 20 acquires customer attributes by communicating with an application installed on the customer's information processing terminal, collating a registered face image of the customer, or selecting a customer attribute selection switch by the customer. do.

Next, as shown in step S12, the customer's location is determined. For example, the customer position grasping unit 30 grasps the customer position by image recognition using a captured image of the customer, by irradiating laser light into the retail store ST, or by wireless communication with an information processing terminal carried by the customer. .

Next, as shown in step S13, the display of the electronic shelf label 10 within a predetermined range from the customer's position is switched. For example, the control unit 40 switches the display of the electronic shelf labels 10 arranged within a predetermined range according to the acquired customer attributes. Specifically, the display of the Japanese yen price is switched to a conversion price converted at the conversion rate of the customer's desired currency or a conversion price converted at the conversion rate determined by the credit card company used by the customer.

Next, as shown in step S14, it is determined whether the customer has left the store or whether payment has been completed. If the customer does not leave the store or the payment is not completed (NO), the process returns to step S12 and the customer's location is determined. Then, step S13 and step S14 are repeated. On the other hand, if the answer is YES because the customer has left the store or the payment has been completed, the process ends.

Next, an information processing program according to an embodiment will be explained. The information processing program of this embodiment causes a computer to execute the operations shown in each step of FIG. 3 described above.

First, as shown in step S11 of FIG. 3, customer information is acquired. For example, the customer's desired foreign currency identification unit 20 acquires customer attributes by communicating with an application installed on the customer's information processing terminal, collating a registered face image of the customer, or selecting a customer attribute selection switch by the customer. let

Next, as shown in step S12, the customer's location is determined. For example, the customer position grasping unit 30 is caused to grasp the customer position through image recognition using an image of the customer, irradiation of laser light into the retail store ST, or wireless communication with an information processing terminal carried by the customer. .

Next, as shown in step S13, the display of the electronic shelf labels 10 within a predetermined range from the customer's position is switched. For example, the controller 40 is caused to switch the display of the electronic shelf labels 10 arranged within a predetermined range according to the acquired customer attributes. Specifically, the display of prices in the local currency is switched to a converted price converted at the conversion rate of the customer's desired currency, or a converted price converted at the conversion rate determined by the customer's credit card company. let

Next, as shown in step S14, it is determined whether the customer has left the store or whether payment has been completed. If the customer does not leave the store or the payment is not completed (NO), the process returns to step S12 and the customer's location is determined. Then, step S13 and step S14 are repeated. On the other hand, if the answer is YES because the customer has left the store or the payment has been completed, the process is ended.

Next, the effects of this embodiment will be explained.
The information processing system 1 of this embodiment acquires customer attributes and switches the display of the electronic shelf label 10 according to the acquired customer attributes. Therefore, the customer can grasp the converted price converted at the customer's desired foreign currency exchange rate from the display of the electronic shelf label 10 that is switched according to the customer attribute. This allows travelers to easily understand the converted prices of products when shopping at foreign retail stores.

Further, the customer attributes are not limited to the foreign currency used by the customer, but may also be attributes related to foreign currencies such as the customer's nationality, the customer's place of residence, the customer's home country, and the country from which the customer's credit card company is debited. For example, the control unit 40 may store the exchange rate determined by the credit card company at the time of withdrawal in the foreign currency exchange rate database ERDB. Thereby, the customer can grasp the price actually debited by the credit card company as the converted price of the product.

Furthermore, if there is a price discount or price premium targeted at a specific customer attribute, the control unit 40 may display the converted price that is the discount or premium on the price of the product. In this case, the converted price may be calculated using an algorithm within the control unit 40. This allows the customer to understand the discounted or increased conversion price.

By switching the display of only the electronic shelf labels 10 placed in the range of the direction of the customer's line of sight or the range of the direction of the customer's face, the display of the electronic shelf labels 10 can be efficiently switched. Cost can be reduced. Further, since the range of switching the electronic shelf labels 10 is changed according to the number of customers in the retail store, it is possible to suppress conflicts with displays according to the customer attributes of other customers.

Note that the present invention is not limited to the above embodiments, and can be modified as appropriate without departing from the spirit. Part or all of the above embodiments may be described as in the following supplementary notes, but the embodiments are not limited to the following.

(Additional note 1)
acquiring customer attributes, and switching the price display of the electronic shelf label according to the acquired customer attributes;
Information processing system.

(Additional note 2)
a customer desired foreign currency identification unit that acquires the customer attributes;
a control unit that switches the display of the electronic shelf label to a product price converted at a predetermined exchange rate according to the acquired customer attribute;
The information processing system according to supplementary note 1, comprising:

(Additional note 3)
The customer desired foreign currency identification unit obtains customer attributes from selections made by the customer in a customer attribute selection unit provided within the retail store.
The information processing system described in Appendix 2.

(Additional note 4)
The customer desired foreign currency identification unit includes a communication device and acquires customer attributes by communicating with an information processing terminal carried by the customer.
The information processing system described in Appendix 2.

(Appendix 5)
The customer desired foreign currency identification unit includes a customer face image matching unit, and determines customer attributes by comparing the captured face image of the customer with a face image of the customer registered in advance together with the customer attributes. get,
The information processing system described in Appendix 2.

(Appendix 6)
obtaining customer attributes;
a step of switching the price display of the electronic shelf label according to the acquired customer attributes;
An information processing method with

(Appendix 7)
It also includes a step to understand the customer's location.
The step of switching the price display of the electronic shelf label includes:
switching the price display of the electronic shelf labels placed within a predetermined range from the grasped customer position;
The information processing method described in Appendix 6.

(Appendix 8)
The step of determining the customer location includes:
Grasping the customer's position through image recognition using an image of the customer;
The information processing method described in Appendix 7.

(Appendix 9)
The predetermined range includes a range of the direction of the customer's line of sight or a range of the direction in which the customer's face is facing.
The information processing method described in Appendix 8.

(Appendix 10)
The step of determining the customer location includes:
Grasping the customer position by irradiating with laser light;
The information processing method described in Appendix 7.

(Appendix 11)
The step of determining the customer location includes:
Grasping the customer's location by wirelessly communicating with an information processing terminal carried by the customer;
The information processing method described in Appendix 7.

(Appendix 12)
The predetermined range includes a range in which the wireless communication according to a predetermined short-range wireless communication standard is possible with the information processing terminal.
The information processing method described in Appendix 11.

(Appendix 13)
When the electronic shelf label whose price display has been switched is out of a predetermined range from the customer's position, or when a predetermined time has passed since the price display has been switched, the electronic shelf label further comprising the step of restoring the price display on the tag;
The information processing method according to any one of Supplementary Notes 7 to 12.

(Appendix 14)
In the step of switching the display of the electronic shelf label,
changing the width of the predetermined range according to the number of customers in the retail store where the products are displayed;
The information processing method according to any one of Supplementary Notes 7 to 13.

(Appendix 15)
The information processing method according to appendix 6, further comprising the step of switching the display on the electronic shelf label to a product price converted at a predetermined exchange rate according to the acquired customer attribute.

(Appendix 16)
In the step of acquiring the customer attributes,
Obtaining customer attributes from selections made by the customer in a customer attribute selection section provided within the retail store;
The information processing method described in Appendix 15.

(Appendix 17)
In the step of acquiring the customer attributes,
Acquire customer attributes by communicating with an information processing terminal carried by the customer using a communication device.
The information processing method described in Appendix 15.

(Appendix 18)
Obtain customer attributes,
Switching the price display of the electronic shelf label according to the acquired customer attributes;
An information processing program that causes a computer to perform certain tasks.

(Appendix 19)
Understand customer location,
make the computer do more things,
When switching the price display of the electronic shelf label,
switching the price display of the electronic shelf labels placed within a predetermined range from the grasped customer position;
The information processing program according to supplementary note 18, which causes a computer to execute the following.

(Additional note 20)
When determining the customer's location,
The customer's position is determined by image recognition using an image of the customer;
The information processing program according to supplementary note 19, which causes a computer to execute the following.

(Additional note 21)
The predetermined range includes a range of the direction of the customer's line of sight or a range of the direction in which the customer's face is facing.
Information processing program according to appendix 20.

(Additional note 22)
When determining the customer's location,
The customer's location is determined by irradiating the customer with a laser beam;
The information processing program according to supplementary note 19, which causes a computer to execute the following.

(Additional note 23)
When determining the customer's location,
Grasping the customer's location by wirelessly communicating with an information processing terminal carried by the customer;
The information processing program according to supplementary note 19, which causes a computer to execute the following.

(Additional note 24)
The predetermined range includes a range in which the wireless communication according to a predetermined short-range wireless communication standard is possible with the information processing terminal.
The information processing program described in Appendix 23.

(Additional note 25)
When the electronic shelf label whose price display has been switched is out of a predetermined range from the customer's position, or when a predetermined time has passed since the price display has been switched, the electronic shelf label Restoring the price display on the tag;
The information processing program according to any one of Supplementary Notes 19 to 24, further causing a computer to execute the following.

(Additional note 26)
When switching the display of the electronic shelf label,
changing the width of the predetermined range according to the number of customers in the retail store where the products are displayed;
The information processing program according to any one of Supplementary Notes 19 to 25, which causes a computer to execute the following.

(Additional note 27)
switching the display on the electronic shelf label to the product price converted at a predetermined exchange rate according to the acquired customer attribute;
The information processing program according to supplementary note 18, further causing a computer to execute the following.

(Additional note 28)
When acquiring the customer attributes,
Obtaining customer attributes from selections made by the customer in a customer attribute selection section provided within the retail store;
The information processing program described in Appendix 27.

(Additional note 29)
When acquiring the customer attributes,
Acquire customer attributes by communicating with an information processing terminal carried by the customer using a communication device;
The information processing program described in Appendix 27.

1 Information processing system 10, 10a, 10b, 10c, 10d, 10e, 10f Electronic shelf label 10g, 10h, 10i, 10j, 10k, 10l Electronic shelf label 20 Customer desired foreign currency identification unit 30 Customer position understanding unit 40 Control unit ERDB Foreign currency Conversion rate database GD Product SH Display shelf ST Retail store

Claims (8)

acquiring customer attributes, and switching the price display of the electronic shelf label according to the acquired customer attributes;
An information processing system,
a customer attribute identification unit that acquires the customer attributes;
a customer location understanding unit that determines the customer location;
a control unit that switches a price display of the electronic shelf label placed within a predetermined range from the grasped customer position according to the acquired customer attribute ;
Equipped with
The control unit changes the predetermined range depending on the number of customers in the retail store where the products are displayed.
Information processing system. The customer position grasping unit grasps the customer position through image recognition using an image of the customer.
The information processing system according to claim 1. The predetermined range includes a range of the direction of the customer's line of sight or a range of the direction in which the customer's face is facing.
The information processing system according to claim 2. The electronic shelf label located in an area where a predetermined range from the customer positions of a plurality of customers overlaps, switches the price display according to a customer attribute having a higher rank in a predetermined priority order.
The information processing system according to claim 1. The control unit controls at least one of the following: when the electronic shelf label whose price display has been switched is out of a predetermined range from the customer position, or when a predetermined time has passed since the price display has been switched. restoring the price display of the electronic shelf label in the case;
The information processing system according to any one of claims 1 to 4. The customer attribute identification unit is a customer desired foreign currency identification unit that acquires a foreign currency used by the customer or an attribute related to foreign currency as the customer attribute;
The control unit switches the display of the electronic shelf label to the price of the product converted at a predetermined exchange rate according to the acquired customer attribute.
The information processing system according to any one of claims 1 to 5. An information processing method executed by an information processing system that acquires customer attributes and switches price displays on electronic shelf labels according to the acquired customer attributes, the method comprising:
The information processing system includes:
a customer attribute identification unit that acquires the customer attributes;
a customer location understanding unit that determines the customer location;
a control unit that switches a price display of the electronic shelf label placed within a predetermined range from the grasped customer position according to the acquired customer attribute;
Equipped with
a step of causing the customer attribute identification unit to acquire the customer attribute;
a step of causing the control unit to switch the price display of the electronic shelf label according to the acquired customer attribute;
A step of causing the customer position understanding unit to understand the customer position;
Equipped with
In the step of switching the price display of the electronic shelf label,
switching the price display of the electronic shelf labels placed within a predetermined range from the grasped customer position;
changing the width of the predetermined range according to the number of customers in the retail store where the products are displayed;
Information processing method. Obtain customer attributes,
Switching the price display of the electronic shelf label according to the acquired customer attributes,
Understand customer location,
An information processing program that causes a computer to execute something,
When switching the price display of the electronic shelf label,
switching the price display of the electronic shelf labels placed within a predetermined range from the grasped customer position;
changing the width of the predetermined range according to the number of customers in the retail store where the products are displayed;
An information processing program that causes a computer to perform certain tasks.

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