JP5776084B2 - Seating device, seating method, and seating program - Google Patents

Seating device, seating method, and seating program Download PDF

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JP5776084B2
JP5776084B2 JP2011210280A JP2011210280A JP5776084B2 JP 5776084 B2 JP5776084 B2 JP 5776084B2 JP 2011210280 A JP2011210280 A JP 2011210280A JP 2011210280 A JP2011210280 A JP 2011210280A JP 5776084 B2 JP5776084 B2 JP 5776084B2
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seating
change
changed
conditions
unit
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JP2013073308A (en
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俊之 大宮
俊之 大宮
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ピーアンドダブリューソリューションズ株式会社
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    • AHUMAN NECESSITIES
    • A47FURNITURE; DOMESTIC ARTICLES OR APPLIANCES; COFFEE MILLS; SPICE MILLS; SUCTION CLEANERS IN GENERAL
    • A47CCHAIRS; SOFAS; BEDS
    • A47C1/00Chairs adapted for special purposes
    • AHUMAN NECESSITIES
    • A47FURNITURE; DOMESTIC ARTICLES OR APPLIANCES; COFFEE MILLS; SPICE MILLS; SUCTION CLEANERS IN GENERAL
    • A47CCHAIRS; SOFAS; BEDS
    • A47C7/00Parts, details, or accessories of chairs or stools
    • A47C7/62Accessories for chairs
    • A47C7/72Adaptations for incorporating lamps, radio sets, bars, telephones, ventilation, heating or cooling arrangements or the like

Description

  The present invention relates to a seating arrangement device, a seating method, and a seating program for arranging a user for a plurality of seats.

  Conventionally, in order to improve the work efficiency of the user in the office, the general administrator sets seating conditions satisfying more seating conditions in consideration of the seating conditions of the entire user (for example, Patent Document 1). reference).

  On the other hand, when the office is divided into multiple management units (for example, business divisions, departments, etc. in the contact center), the administrator provided in each management unit is a detailed management unit that the general administrator cannot know Depending on the circumstances, the seat arrangement may be changed in some seat groups to be managed.

Japanese Patent Laying-Open No. 2005-4386

  However, each manager does not know the overall seating conditions other than the management unit that he / she manages, so if he / she freely changes, the relationship with the seating in the seat group of other management units In some cases, the overall seating conditions may not be met. Such a nonconformity is not properly handled by a general manager who does not know the circumstances within the detailed management unit. On the other hand, it is difficult for the manager of each management unit to change the seating of his / her seat group in consideration of the seating of other management units.

  An object of the present invention is to provide a seating arrangement apparatus, a seating arrangement method, and a seating program that allow an administrator to easily change partial seating while adapting to the overall seating conditions.

  The present invention provides the following solutions.

  (1) A storage unit that stores seating conditions of each of a plurality of users who are seated on any of a plurality of seats that are a set of seat groups provided for each management unit, and each of the plurality of users Based on the seating conditions, a seating processing unit for seating the plurality of users with respect to the plurality of seats and a change input for changing the seating of the first seat group among the plurality of seats are received. A change receiving unit, and a detection unit that detects the changed seating condition when the change in the suitability to each of the seating conditions is changed by the change, assuming that the seating is changed by the change input. A seating apparatus comprising: a notifying unit that notifies at least seating conditions that have been changed from conforming to non-conforming among seating conditions detected by the detection unit.

  According to such a configuration, when the seating arrangement device receives the seating change input for a part of the seat group after being seated on the whole of the plurality of seats by the seating processing unit, this change is made. The manager can be notified of the seating conditions whose suitability has changed by input. Therefore, the seating device can be easily changed by the administrator while adapting to the overall seating conditions.

  (2) The seating arrangement according to (1), wherein the seating condition relates to a predetermined seat attribute or a positional relationship with a predetermined user.

  According to such a configuration, the seating condition is a condition that an administrator regarding a predetermined seat attribute or a positional relationship with a predetermined user cannot know. Therefore, the seating arrangement device can provide information to be considered when the manager changes the seating arrangement by notifying that the conformity state of these seating conditions has changed.

  (3) The notification unit notifies the management unit of the second seat group including the seat where the user related to the seating condition is seated together with the seating condition changed from conformity to non-conformity. (1) The seating arrangement device according to (2).

  According to such a configuration, the seating apparatus can notify the management unit related to the seating condition together with the seating condition whose conformity has changed. Therefore, the manager can grasp the management unit that needs to be discussed in order to adapt to the seating conditions in accordance with the partial seating change, and can efficiently change the seating.

  (4) The change receiving unit receives a change input for changing the seating of the second seat group provided in the management unit notified by the notification unit, and the notification unit is detected by the detection unit. The seating arrangement according to (3), which notifies both of the seating conditions changed from non-conforming to conforming and the seating conditions changed from conforming to non-conforming.

  According to such a configuration, the seating apparatus can further accept a change input for the seat group provided in the management unit notified in response to the change input. Therefore, the administrator can repeatedly input changes even for seat groups with different management units, and each time, the optimal seating can be examined while grasping the seating conditions under which the conformity changes.

  (5) A communication unit that performs data communication with an administrator terminal provided for each management unit, and the change receiving unit is a management unit corresponding to the administrator terminal from the administrator terminal via the communication unit. The change input to change the seating arrangement of the seat group related to, the notification unit, the administrator terminal that has received the change input, and the seat where the user related to the seating conditions to be notified is seated The seat arrangement device according to (3) or (4), which notifies the manager terminal corresponding to the management unit of the seat group to be included via the communication unit.

  According to such a configuration, the seating apparatus receives a change input for changing the seating of the seat group related to the management unit from the administrator terminal provided for each management unit. Then, the seating apparatus can notify the manager terminal corresponding to the management unit related to the seating condition whose conforming state has changed that the conforming state of the seating condition has changed. Therefore, the seat allocation device can notify the manager of the management unit that needs to be consulted in order to adapt to the seating conditions when the seat allocation is partially changed. It becomes easy.

  (6) The seating arrangement according to any one of (1) to (5), wherein the seat group is provided for each business division that is a management unit in a contact center.

  According to such a configuration, in the contact center where a plurality of business divisions are provided, the seat allocation device is adapted to the overall seating conditions by the administrator, and the administrator can change partial seating for each business division. Easy to do.

  (7) A seating method in which a computer places a plurality of users on any one of a plurality of seats that are a set of seat groups provided for each management unit, wherein the computer includes the plurality of users. A storage unit that stores each seating condition, and a seating process step of seating the plurality of users with respect to the plurality of seats based on the seating conditions of each of the plurality of users; A change acceptance step for accepting a change input for changing the seating arrangement of the first seat group, and the seating conditions being changed by the change input, the change conforms to each of the seating conditions. A detecting step for detecting the changed seating condition when the right or wrong of the seat changes, and at least the seating condition changed from conforming to non-conforming among the seating conditions detected in the detecting step Haiseki wherein said computer executes and a notification step of notifying the.

  According to such a configuration, the same effect as in (1) can be expected when the computer executes the seating method.

  (8) A seating program for causing a computer to place a plurality of users on any of a plurality of seats that are a set of seat groups provided for each management unit, the computer including the plurality of seats A storage unit that stores the seating conditions of each of the users, and based on the seating conditions of each of the plurality of users, a seating processing step of seating the plurality of users with respect to the plurality of seats; Of the plurality of seats, when it is assumed that a change acceptance step for accepting a change input for changing the seating arrangement of the first seat group and the seating assignment has been changed by the change input, the change causes each of the seating conditions to be changed. The detection step of detecting the changed seating condition when the suitability of the suitability changes, and at least the conformation condition detected in the detection step from conformance to non-conformity Haiseki program for executing a notification step of notifying the phased Haiseki conditions, to the computer.

  According to such a configuration, the same effect as in (1) can be expected by causing the computer to execute the seating program.

  According to the present invention, the administrator can easily change the partial seating while adapting to the overall seating conditions.

It is a block diagram which shows the function structure of the seating apparatus which concerns on 1st Embodiment. It is a figure which shows the seating condition table which concerns on 1st Embodiment. It is a figure which shows the seat attribute table which concerns on 1st Embodiment. It is a figure which shows the seating setting table which concerns on 1st Embodiment. It is a figure which shows the example of the change input with respect to the seating process result which concerns on 1st Embodiment. It is a sequence diagram which shows the process which concerns on 1st Embodiment. It is a block diagram which shows the function structure of the seating apparatus which concerns on 2nd Embodiment. It is a sequence diagram which shows the process which concerns on 2nd Embodiment.

<First Embodiment>
The first embodiment of the present invention will be described below.
In the contact center 1 according to the present embodiment, in the contact center, in accordance with the change of the user's seating to the seat group provided for each business division that is a management unit, the seating arrangement of the entire user can be met. Judgment is made and notification information is output.

FIG. 1 is a block diagram illustrating a functional configuration of a seating arrangement device 1 according to the present embodiment.
The seating arrangement device 1 includes a control unit 10, a storage unit 20, a communication unit 30, an input unit 40, and an output unit 50.

  The control unit 10 is a part that controls the entire seating apparatus 1, and by reading and executing various programs stored in the storage unit 20 as appropriate, the control unit 10 cooperates with the hardware described above, and performs various types in the present embodiment. The function is realized. The control unit 10 may be a CPU (Central Processing Unit). In addition, the function of each part with which the control part 10 is provided is mentioned later.

  The storage unit 20 is a storage area for various programs and various data for causing the hardware group to function as the seating device 1, and may be a hard disk (HDD). Specifically, the storage unit 20 stores a program (seat arrangement program) to be executed by the control unit 10 in order to realize various functions of the present embodiment.

  In addition, the storage unit 20 stores a seating condition that is set for each of a plurality of users who are seated in any of a plurality of seats that are a set of seat groups provided for each management unit. A seat condition table 21, a seat attribute table 22 storing various attribute information of each of a plurality of seats, and a seating setting table 23 storing seating results are stored.

FIG. 2 is a view showing a seating condition table 21 according to the present embodiment.
The seating condition table 21 stores seating conditions A, B,... In addition to the user's name in association with the ID for identifying the user. Here, there may be a user for whom seating conditions are not set, or a plurality of seating conditions may be set for one user.

  The seating condition relates to a predetermined seat attribute or a positional relationship with a predetermined user. For example, it is not preferable that the user with ID “001” be seated next to the user with ID “004”, and it is not preferable that the user is assigned to the XX business. Further, the user whose ID is “002” may be assigned to any seat.

FIG. 3 is a diagram showing the seat attribute table 22 according to the present embodiment.
In the seat attribute table 22, in association with an ID for identifying a seat, a seat group (block) to which this seat belongs, an ID of a seat located in the vicinity, a management unit (business division), and a position in the office Various attributes such as features (for example, near the window and near the entrance / exit) are stored.

FIG. 4 is a view showing the seating setting table 23 according to the present embodiment.
In the seating setting table 23, as a result of seating, the user ID is stored in association with the seat ID.

  The communication unit 30 is a network adapter when the seating arrangement device 1 transmits and receives data to and from other devices. The communication unit 30 performs data communication with the administrator terminal 100 provided for each management unit via the network.

  The input unit 40 is an interface device that receives an instruction input from the operator for the seating arrangement device 1. The input unit 40 is configured by, for example, a keyboard, a mouse, a touch panel, and the like.

  The output unit 50 includes a display device that displays a screen for accepting data input to the operator or displays a screen of a processing result by the seating arrangement device 1. Further, the output unit 50 may include various output devices such as a printer in addition to a display device such as a cathode ray tube display device (CRT) or a liquid crystal display device (LCD).

Next, the function of the control unit 10 will be described in detail.
The control unit 10 includes a seating processing unit 11, a change receiving unit 12, a detection unit 13, and a notification unit 14. Each of these units is a functional block realized by executing a seating program.

  The seating processing unit 11 places a plurality of users on a plurality of seats in the office based on the seating conditions of each of the plurality of users stored in the seating condition table 21. This seating processing algorithm may be an existing one, and it is preferable that a seating result that satisfies more seating conditions is obtained.

  The change receiving unit 12 receives a change input for changing the seating of the first seat group among the plurality of seats arranged by the seating processing unit 11 via the communication unit 30 or the input unit 40.

  Moreover, the change reception part 12 may receive the change input regarding several seat groups, for example, the change input which changes the seating of the 2nd seat group provided in the management unit alert | reported by the alerting | reporting part 14 Accept.

  When it is assumed that the seating has been changed by the change input, the detecting unit 13 detects the changed seating condition when the suitability of the seating conditions changes due to this change. The detection unit 13 can acquire information on a failure caused by a change input as a warning by detecting a seating condition that has changed from conforming to nonconforming.

  The notification unit 14 notifies at least of the seating conditions detected by the detection unit 13 and changed from conforming to non-conforming. In addition, the notification unit 14 has a seating condition in which the change from conforming to non-conforming is detected, and a management unit of the second seat group including a seat in which a user related to the seating condition is seated Is notified.

  Furthermore, when the notification unit 14 receives a change input for changing the seating of the second seat group, the seating condition changed from non-conforming to conforming among the seating conditions detected by the detecting unit 13 And both the seating conditions changed from conforming to nonconforming. Thereby, the alerting | reporting part 14 is the case where the malfunction by having changed the seating of the 1st seat group was solved, whether the malfunction newly occurred, and also when a malfunction newly occurred The management unit related to can be notified.

  Here, the notification unit 14 may cause the output unit 50 to output the seating condition and the management unit, which are the notification information, or may notify the administrator terminal 100 of the notification information using the communication unit 30.

FIG. 5 is a diagram illustrating an example of a change input for the seating process result according to the present embodiment.
In this example, the users 001 to 008 are assigned to the block A (seats A01 to A04) and the block B (seats B01 to B04) based on the arrangement conditions of the arrangement condition table 21.

  At this time, when a change input for exchanging the user 001 and the user 008 is accepted for the seating of the block A, it is determined whether or not the seating after the change meets each of the seating conditions. Then, since the seating condition regarding the user 001 “user 004 and the adjacent seat NG” is not met, the seating condition that is no longer matched, and the management unit (business division) of the block B in which the related user 004 is seated are Informed.

FIG. 6 is a sequence diagram showing processing of the seating arrangement device 1 and the administrator terminal 100 according to the present embodiment.
In the seating apparatus 1, it is assumed that seating processing is executed in advance and the seating result is stored in the seating setting table 23.

  In step S <b> 1, the administrator terminal 100 accepts a seating change input for any seat group from the administrator.

  In step S2, the seating apparatus 1 receives data indicating the change input received in step S1 from the administrator terminal 100.

  In step S <b> 3, the seating apparatus 1 temporarily sets a seat change based on the data received in step S <b> 2 and stores it in the storage unit 20.

  In step S4, the seating apparatus 1 confirms the seating conditions stored in the seating condition table 21 based on the seating temporarily set in step S3, and detects the seating conditions whose conformity has changed. To do.

  In step S <b> 5, the seating apparatus 1 transmits to the manager terminal 100 data indicating the seating condition whose conformity has changed in step S <b> 4 and the management unit related to the seating condition.

  In step S6, based on the data received in step S5, the administrator terminal 100 outputs the seating condition whose conformity has changed and the management unit related to the seating condition as notification information for the change input.

  In step S7, the administrator terminal 100 determines whether or not to accept the change input in response to an input from the administrator. If this determination is YES, the process ends. If the determination is NO, the process returns to step S1 and continues to accept new change inputs.

  When the approval is obtained from all the related management units, the seating apparatus 1 receives the seat assignment instruction data from the administrator terminal 100, and changes the temporarily set seats to the seating setting table. The change in seating may be confirmed by updating the information reflected in the table 23.

  As described above, according to the present embodiment, the seating apparatus 1 receives seating change input for some seat groups after being seated on the whole of a plurality of seats by seating processing. In such a case, it is possible to notify the manager of the seating condition in which the conformity has changed by this change input. Therefore, the seating arrangement device 1 can be easily changed by a manager while adapting to the whole seating arrangement conditions.

  In addition, the seating condition is a condition that an administrator regarding a predetermined seat attribute or a positional relationship with a predetermined user cannot know. Therefore, the seating arrangement device 1 can provide information to be considered when the manager changes the seating arrangement by notifying that the conformity state of these seating conditions has changed.

  Further, the seating apparatus 1 can notify the management unit (business division) related to the seating condition together with the seating condition whose conformity has changed. Therefore, the manager can grasp the management unit that needs to be discussed in order to adapt to the seating conditions in accordance with the partial seating change, and can efficiently change the seating.

  Further, the seating apparatus 1 can further accept a change input for the seat group provided in the management unit notified in response to the change input. Therefore, the administrator can repeatedly input changes even for seat groups with different management units, and each time, the optimal seating can be examined while grasping the seating conditions under which the conformity changes.

Second Embodiment
Hereinafter, a second embodiment of the present invention will be described. In addition, the same code | symbol is attached | subjected about the structure similar to 1st Embodiment, and description is abbreviate | omitted or simplified.
The seating arrangement device 1a according to the present embodiment identifies an administrator terminal or an administrator provided for each management unit, and communicates specific data.

FIG. 7 is a block diagram showing a functional configuration of the seating arrangement device 1a according to the present embodiment.
The change accepting unit 12a, the notification unit 14a, and the communication unit 30a of the control unit 10a are different from the seating arrangement device 1 of the first embodiment.

  The change receiving unit 12a receives a change input for changing the seating arrangement of the seat group related to the management unit corresponding to the administrator terminal 100a from the administrator terminal 100a via the communication unit 30a. Moreover, the change reception part 12a receives the change input which changes the seating arrangement | positioning of the seat group regarding the management unit corresponding to this administrator terminal 100b from the administrator terminal 100b. Similarly, the change receiving unit 12a receives a change input from each administrator terminal 100 (a, b,...). This change input is performed for the seat group related to the management unit based on the internal circumstances of each management unit. Only change seating.

  At this time, the change receiving unit 12a may authenticate whether the seat group that is the target of the change input relates to a management unit corresponding to the administrator terminal 100 that has received the change input.

  The notification unit 14a is directed to the administrator terminal 100a that has received the change input, and the administrator terminal 100b corresponding to the management unit of the seat group including the seat where the user related to the seating condition to be notified is placed. And informing through the communication unit 30a. In other words, the notification unit 14a changes the seating condition based on the change input when the seating condition related to the management unit different from the management unit of the changed seat group becomes incompatible. You can notify the manager who manages the unit that adjustment is required.

  The communication unit 30a performs data communication by identifying a plurality of administrator terminals 100 (a, b,...) Or a plurality of administrators. Here, the fact that the managers using the manager terminal 100 are different corresponds to the manager terminals 100 being different. That is, by identifying the administrator terminal 100 or the administrator, the management unit that has received the change input in the change receiving unit 12a is identified. Note that the administrator terminal 100 or the administrator may be identified by the control unit 10a.

FIG. 8 is a sequence diagram showing processing of the seating arrangement device 1a according to the present embodiment, and the administrator terminal 100a and the administrator terminal 100b.
In the seating arrangement device 1a, it is assumed that seating processing is executed in advance and the seating result is stored in the seating setting table 23.

  In step S11, the administrator terminal 100a receives from the administrator an input to change seating for the first seat group belonging to the management unit managed by the administrator terminal 100a.

  In step S12, the seating apparatus 1a receives data indicating the change input received in step S1 from the administrator terminal 100a.

  In step S <b> 13, the seating apparatus 1 a temporarily sets a seat change based on the data received in step S <b> 12 and stores the change in the storage unit 20.

  In step S14, the seating apparatus 1a confirms the seating conditions stored in the seating condition table 21 based on the seating temporarily set in step S13, and detects the seating conditions whose conformity has changed. To do.

  In step S15, the seating apparatus 1a transmits to the manager terminal 100a data indicating the seating condition whose conformity has changed in step S14 and the management unit related to the seating condition.

  In step S16, based on the data received in step S15, the administrator terminal 100a outputs the seating condition whose conformity has changed and the management unit related to the seating condition as notification information for the change input.

  In step S <b> 17, the administrator terminal 100 a determines whether or not to confirm the temporarily set seating according to the input from the administrator. If this determination is YES, the process proceeds to step S18, and if the determination is NO, the process returns to step S11 and continues to accept new change inputs.

  In step S18, the seating arrangement device 1a receives seat assignment confirmation data from the administrator terminal 100a.

  In step S19, if the seating conditions for which the conformity has changed in step S14 include those related to the management unit of the administrator terminal 100b, the seating arrangement device 1a includes the related seating conditions and management units. Is transmitted to the administrator terminal 100b.

  In step S20, the administrator terminal 100b, based on the data received in step S19, as the notification information for the change input in the administrator terminal 100a, the seating condition whose conformity has changed, and the management related to this seating condition Output the unit.

  In step S <b> 21, the administrator terminal 100 b determines whether or not to confirm the temporarily set seating according to an input from the administrator. If this determination is YES, the process proceeds to step S24, and if the determination is NO, the process proceeds to step S22.

  In steps S22 to S23, the seating apparatus 1a receives data indicating a seating change input for the second seat group received by the administrator terminal 100b, as in steps S11 to S12. Thereafter, based on this change input, provisional setting for changing seating (step S13) and confirmation of seating conditions (step S14) are performed. As a result, when the conformity state of the seating conditions changes, notification information is notified to the related administrator terminal 100a or administrator terminal 100b (step S15 and step S19).

  In step S24, the seating apparatus 1a receives seat assignment instruction data from the administrator terminal 100b.

  In this way, until it is determined in both step S17 and step S21 that the temporarily set seating is determined, the temporary setting of repeated seating is performed based on the change input in the administrator terminal 100a or the administrator terminal 100b. Each time, the notification information regarding the change in the conformity state of the seating condition is output.

  In step S25, the seating apparatus 1a updates the seating setting table 23 to reflect the change of the temporarily set seats in response to receiving the confirmation instruction data in steps S18 and S24.

  In step S26 and step S27, the seating arrangement device 1a notifies the administrator terminal 100a and the administrator terminal 100b that the change of seating has been confirmed.

  As described above, according to the present embodiment, the seating arrangement device 1a is configured from the administrator terminal 100 (a, b,...) Provided for each management unit (business division) to the seat group related to this management unit. Change input to change the seating of is accepted. Then, the seating arrangement device 1a can notify the manager terminal 100 corresponding to the management unit related to the seating condition whose suitability has changed that the suitability of the seating conditions has changed. Therefore, the seating arrangement device 1a can notify the manager of the management unit that needs to be consulted in order to adapt to the seating conditions in accordance with the partial change of the seating. Becomes easier.

  In this embodiment, the case where there are two management units, that is, two administrator terminals 100 is illustrated, but the present invention can also be applied to a case where three or more management units (business divisions) are related. It is. In this case, the seating arrangement device 1a determines the provisional setting when receiving a confirmation instruction from the administrator terminals 100 of all the managers to whom the notification information is output.

  As mentioned above, although embodiment of this invention was described, this invention is not restricted to embodiment mentioned above. Further, the effects described in the present embodiment are merely a list of the most preferable effects resulting from the present invention, and the effects of the present invention are not limited to those described in the present embodiment.

  The seating devices 1 and 1a described above may be various information processing devices (computers) such as a server device or a PC (Personal Computer), and each function described above is realized by software. When realized by software, a program constituting the software is installed in the information processing apparatus. These programs may be recorded and distributed on a removable medium such as a CD-ROM, or may be distributed by downloading to an information processing apparatus via a network.

DESCRIPTION OF SYMBOLS 1, 1a Seating apparatus 10, 10a Control part 11 Seating process part 12, 12a Change reception part 13 Detection part 14, 14a Notification part 20 Storage part 21 Seating condition table 22 Seat attribute table 23 Seating setting table 30, 30a Communication unit 40 Input unit 50 Output unit 100, 100a, 100b Administrator terminal

Claims (6)

  1. A storage unit that stores seating conditions for each of a plurality of users to be seated on any of a plurality of seats that are a set of seat groups provided for each management unit ;
    Among previous SL plurality of seats, from the administrator terminal which manages the first seat group, a change receiving unit that receives a change input for changing the Haiseki of the first seat group,
    When it is assumed that the seating has been changed by the change input, when the right or wrong of the conformity to the seating conditions has changed due to the change, a detection unit that detects the changed seating conditions;
    An administrator terminal that manages a second seat group in which a user related to a seating condition at least changed from conforming to non-conforming among seating conditions detected by the detection unit , and the change A seating arrangement apparatus comprising: a notifying unit that identifies an administrator terminal that has received an input and notifies the identified manager terminal of the changed seating condition.
  2.   The seating arrangement apparatus according to claim 1, wherein the seating condition relates to a predetermined seating attribute or a positional relationship with a predetermined user.
  3. The change receiving unit receives the change input for changing the Haiseki before Symbol second seat groups,
    The notification unit, wherein among the detected Haiseki condition by the detection unit, altered Haiseki condition from the non-conformity to fit, and claim 1 or claim for informing both Haiseki conditions changed to a non-adapted from adapted Item 3. The seat arrangement device according to Item 2 .
  4. The seating device according to any one of claims 1 to 3 , wherein the seat group is provided for each business division that is a management unit in a contact center.
  5. A computer arrangement method for arranging a plurality of users with respect to any of a plurality of seats that are a set of seat groups provided for each management unit,
    The computer has a storage unit that stores seating conditions for each of the plurality of users ,
    Among previous SL plurality of seats, from the administrator terminal which manages the first seat group, the change receiving step of receiving a change input for changing the Haiseki of the first seat group,
    When it is assumed that the seating has been changed by the change input, if the suitability of each of the seating conditions has changed due to the change, a detection step of detecting the changed seating conditions;
    An administrator terminal that manages a second seat group in which a user related to a seating condition changed from at least conforming to non-conforming among seating conditions detected in the detection step , and the change A seating method in which the computer executes a notification step of identifying an administrator terminal that has received an input and notifying the identified manager terminal of the changed seating condition.
  6. A seating program for causing a computer to place a plurality of users on any of a plurality of seats that are a set of seat groups provided for each management unit,
    The computer has a storage unit that stores seating conditions for each of the plurality of users ,
    Among previous SL plurality of seats, from the administrator terminal which manages the first seat group, the change receiving step of receiving a change input for changing the Haiseki of the first seat group,
    When it is assumed that the seating has been changed by the change input, if the suitability of each of the seating conditions has changed due to the change, a detection step of detecting the changed seating conditions;
    An administrator terminal that manages a second seat group in which a user related to a seating condition changed from at least conforming to non-conforming among seating conditions detected in the detection step , and the change A seating program for causing the computer to execute a notification step of identifying an administrator terminal that has received an input and notifying the identified manager terminal of the changed seating condition.
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JP2011210280A JP5776084B2 (en) 2011-09-27 2011-09-27 Seating device, seating method, and seating program

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JP2011210280A JP5776084B2 (en) 2011-09-27 2011-09-27 Seating device, seating method, and seating program
US13/624,551 US20130076089A1 (en) 2011-09-27 2012-09-21 Seating Arrangement Apparatus, Seating Arrangement Method, and Seating Arrangement Program

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JP2013073308A JP2013073308A (en) 2013-04-22
JP5776084B2 true JP5776084B2 (en) 2015-09-09

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