JP5758693B2 - 顧客対応管理システム - Google Patents

顧客対応管理システム Download PDF

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Publication number
JP5758693B2
JP5758693B2 JP2011100956A JP2011100956A JP5758693B2 JP 5758693 B2 JP5758693 B2 JP 5758693B2 JP 2011100956 A JP2011100956 A JP 2011100956A JP 2011100956 A JP2011100956 A JP 2011100956A JP 5758693 B2 JP5758693 B2 JP 5758693B2
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JP
Japan
Prior art keywords
customer
call
alert
information
contact
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Expired - Fee Related
Application number
JP2011100956A
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English (en)
Japanese (ja)
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JP2012234269A5 (enExample
JP2012234269A (ja
Inventor
竜哉 秀島
竜哉 秀島
孝司 尾形
孝司 尾形
近藤　晃弘
晃弘 近藤
英之 佐々木
英之 佐々木
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Kokusai Denki Electric Inc
Original Assignee
Hitachi Kokusai Electric Inc
Kokusai Denki Electric Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Hitachi Kokusai Electric Inc, Kokusai Denki Electric Inc filed Critical Hitachi Kokusai Electric Inc
Priority to JP2011100956A priority Critical patent/JP5758693B2/ja
Publication of JP2012234269A publication Critical patent/JP2012234269A/ja
Publication of JP2012234269A5 publication Critical patent/JP2012234269A5/ja
Application granted granted Critical
Publication of JP5758693B2 publication Critical patent/JP5758693B2/ja
Expired - Fee Related legal-status Critical Current
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  • Telephonic Communication Services (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
JP2011100956A 2011-04-28 2011-04-28 顧客対応管理システム Expired - Fee Related JP5758693B2 (ja)

Priority Applications (1)

Application Number Priority Date Filing Date Title
JP2011100956A JP5758693B2 (ja) 2011-04-28 2011-04-28 顧客対応管理システム

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
JP2011100956A JP5758693B2 (ja) 2011-04-28 2011-04-28 顧客対応管理システム

Publications (3)

Publication Number Publication Date
JP2012234269A JP2012234269A (ja) 2012-11-29
JP2012234269A5 JP2012234269A5 (enExample) 2014-04-24
JP5758693B2 true JP5758693B2 (ja) 2015-08-05

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ID=47434553

Family Applications (1)

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JP2011100956A Expired - Fee Related JP5758693B2 (ja) 2011-04-28 2011-04-28 顧客対応管理システム

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JP (1) JP5758693B2 (enExample)

Families Citing this family (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US11669584B2 (en) 2013-02-10 2023-06-06 Wix.Com Ltd. System and method for third party application activity data collection
CN111859128B (zh) * 2013-12-04 2024-09-24 维克斯网有限公司 用于第三方应用活动数据收集的系统和方法
JP6555775B2 (ja) * 2015-03-27 2019-08-07 株式会社日立国際電気 営業管理システムおよび営業管理方法
JP6456754B2 (ja) * 2015-03-31 2019-01-23 株式会社日立ハイテクフィールディング コールセンターシステム
CN113095656B (zh) * 2016-04-18 2022-07-08 阿菲尼帝有限公司 用于对联系中心系统中的配对策略进行基准检测的技术
JP2020120170A (ja) * 2019-01-18 2020-08-06 株式会社東芝 自動応答装置、及びプログラム
JP2020150409A (ja) * 2019-03-13 2020-09-17 株式会社日立情報通信エンジニアリング コールセンタシステムおよび通話監視方法
JP7168262B1 (ja) * 2021-11-22 2022-11-09 株式会社RevComm プログラム、情報処理システム及び情報処理方法

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2001236367A (ja) * 2000-02-24 2001-08-31 Hitachi Information & Control Systems Inc 商品やサービスに関するクレーム対応システム
JP3783855B2 (ja) * 2002-04-05 2006-06-07 日本電気株式会社 コールセンタ情報分析システム
JP4662861B2 (ja) * 2006-02-07 2011-03-30 日本電気株式会社 モニタリング装置、評価データ選別装置、応対者評価装置、応対者評価システムおよびプログラム
JP2008211271A (ja) * 2007-02-23 2008-09-11 Nomura Research Institute Ltd コールセンタ管理システム、コールセンタ管理方法、プログラム及び記録媒体

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Publication number Publication date
JP2012234269A (ja) 2012-11-29

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