JP2012234269A5 - - Google Patents

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Publication number
JP2012234269A5
JP2012234269A5 JP2011100956A JP2011100956A JP2012234269A5 JP 2012234269 A5 JP2012234269 A5 JP 2012234269A5 JP 2011100956 A JP2011100956 A JP 2011100956A JP 2011100956 A JP2011100956 A JP 2011100956A JP 2012234269 A5 JP2012234269 A5 JP 2012234269A5
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JP
Japan
Prior art keywords
customer
alert
call
contact history
storage means
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
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Application number
JP2011100956A
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English (en)
Japanese (ja)
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JP5758693B2 (ja
JP2012234269A (ja
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Priority to JP2011100956A priority Critical patent/JP5758693B2/ja
Priority claimed from JP2011100956A external-priority patent/JP5758693B2/ja
Publication of JP2012234269A publication Critical patent/JP2012234269A/ja
Publication of JP2012234269A5 publication Critical patent/JP2012234269A5/ja
Application granted granted Critical
Publication of JP5758693B2 publication Critical patent/JP5758693B2/ja
Expired - Fee Related legal-status Critical Current
Anticipated expiration legal-status Critical

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JP2011100956A 2011-04-28 2011-04-28 顧客対応管理システム Expired - Fee Related JP5758693B2 (ja)

Priority Applications (1)

Application Number Priority Date Filing Date Title
JP2011100956A JP5758693B2 (ja) 2011-04-28 2011-04-28 顧客対応管理システム

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
JP2011100956A JP5758693B2 (ja) 2011-04-28 2011-04-28 顧客対応管理システム

Publications (3)

Publication Number Publication Date
JP2012234269A JP2012234269A (ja) 2012-11-29
JP2012234269A5 true JP2012234269A5 (enExample) 2014-04-24
JP5758693B2 JP5758693B2 (ja) 2015-08-05

Family

ID=47434553

Family Applications (1)

Application Number Title Priority Date Filing Date
JP2011100956A Expired - Fee Related JP5758693B2 (ja) 2011-04-28 2011-04-28 顧客対応管理システム

Country Status (1)

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JP (1) JP5758693B2 (enExample)

Families Citing this family (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US11669584B2 (en) 2013-02-10 2023-06-06 Wix.Com Ltd. System and method for third party application activity data collection
CN111859128B (zh) * 2013-12-04 2024-09-24 维克斯网有限公司 用于第三方应用活动数据收集的系统和方法
JP6555775B2 (ja) * 2015-03-27 2019-08-07 株式会社日立国際電気 営業管理システムおよび営業管理方法
JP6456754B2 (ja) * 2015-03-31 2019-01-23 株式会社日立ハイテクフィールディング コールセンターシステム
CN113095656B (zh) * 2016-04-18 2022-07-08 阿菲尼帝有限公司 用于对联系中心系统中的配对策略进行基准检测的技术
JP2020120170A (ja) * 2019-01-18 2020-08-06 株式会社東芝 自動応答装置、及びプログラム
JP2020150409A (ja) * 2019-03-13 2020-09-17 株式会社日立情報通信エンジニアリング コールセンタシステムおよび通話監視方法
JP7168262B1 (ja) * 2021-11-22 2022-11-09 株式会社RevComm プログラム、情報処理システム及び情報処理方法

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2001236367A (ja) * 2000-02-24 2001-08-31 Hitachi Information & Control Systems Inc 商品やサービスに関するクレーム対応システム
JP3783855B2 (ja) * 2002-04-05 2006-06-07 日本電気株式会社 コールセンタ情報分析システム
JP4662861B2 (ja) * 2006-02-07 2011-03-30 日本電気株式会社 モニタリング装置、評価データ選別装置、応対者評価装置、応対者評価システムおよびプログラム
JP2008211271A (ja) * 2007-02-23 2008-09-11 Nomura Research Institute Ltd コールセンタ管理システム、コールセンタ管理方法、プログラム及び記録媒体

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