SG11201803902VA - Data processing method and apparatus - Google Patents

Data processing method and apparatus

Info

Publication number
SG11201803902VA
SG11201803902VA SG11201803902VA SG11201803902VA SG11201803902VA SG 11201803902V A SG11201803902V A SG 11201803902VA SG 11201803902V A SG11201803902V A SG 11201803902VA SG 11201803902V A SG11201803902V A SG 11201803902VA SG 11201803902V A SG11201803902V A SG 11201803902VA
Authority
SG
Singapore
Prior art keywords
cause
user
abnormal event
abnormal
attribute information
Prior art date
Application number
SG11201803902VA
Inventor
Lu Liu
Original Assignee
Alibaba Group Holding Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Alibaba Group Holding Ltd filed Critical Alibaba Group Holding Ltd
Publication of SG11201803902VA publication Critical patent/SG11201803902VA/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/079—Root cause analysis, i.e. error or fault diagnosis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0766—Error or fault reporting or storing
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G06F11/0709—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0751—Error or fault detection not based on redundancy
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0766—Error or fault reporting or storing
    • G06F11/0775—Content or structure details of the error report, e.g. specific table structure, specific error fields
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0766—Error or fault reporting or storing
    • G06F11/0787—Storage of error reports, e.g. persistent data storage, storage using memory protection
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0793—Remedial or corrective actions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/95—Retrieval from the web
    • G06F16/958—Organisation or management of web site content, e.g. publishing, maintaining pages or automatic linking

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Quality & Reliability (AREA)
  • Databases & Information Systems (AREA)
  • Data Mining & Analysis (AREA)
  • Biomedical Technology (AREA)
  • Health & Medical Sciences (AREA)
  • Computer Hardware Design (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Debugging And Monitoring (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
  • Retry When Errors Occur (AREA)

Abstract

Implementations of the present invention provide a data processing method and apparatus. method obtaining data een user a server; detecting, based on the interaction data, whether an abnormal event occurred; when abnormal occurred, attribute n the 5 searching locally first between te corresponding to the abnormal event, a cause, and a weight for a record that includes the attribute information and a largest weight; and determining a cause in the record as a cause of the abnormal event. In this whole process, the user does not need to communicate a service the r 10 representative not to the of abnormal by communicating with the user, and the cause of the abnormal event can be determined by using the attribute information of the user and the first correspondence between the attribute information corresponding to the abnormal event, the cause, and the weight. Therefore, labor costs are saved. 15
SG11201803902VA 2015-11-10 2016-11-01 Data processing method and apparatus SG11201803902VA (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN201510763290.XA CN106681849B (en) 2015-11-10 2015-11-10 Data processing method and device
PCT/CN2016/104184 WO2017080384A1 (en) 2015-11-10 2016-11-01 Data processing method and device

Publications (1)

Publication Number Publication Date
SG11201803902VA true SG11201803902VA (en) 2018-06-28

Family

ID=58694561

Family Applications (1)

Application Number Title Priority Date Filing Date
SG11201803902VA SG11201803902VA (en) 2015-11-10 2016-11-01 Data processing method and apparatus

Country Status (12)

Country Link
US (1) US10678624B2 (en)
EP (2) EP3822790B1 (en)
JP (1) JP6782778B2 (en)
KR (1) KR102151326B1 (en)
CN (1) CN106681849B (en)
AU (1) AU2016352206B2 (en)
ES (1) ES2861443T3 (en)
MY (1) MY187118A (en)
PH (1) PH12018501014A1 (en)
PL (1) PL3376389T3 (en)
SG (1) SG11201803902VA (en)
WO (1) WO2017080384A1 (en)

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CN110807104B (en) * 2019-11-08 2023-04-14 上海明胜品智人工智能科技有限公司 Method and device for determining abnormal information, storage medium and electronic device
CN110851298B (en) * 2019-11-08 2023-07-21 卫盈联信息技术（深圳）有限公司 Abnormality analysis and processing method, electronic device and storage medium
CN111107057B (en) * 2019-11-28 2022-06-14 泰康保险集团股份有限公司 Abnormal user account detection method, device, equipment and storage medium
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CN111309954B (en) * 2020-02-24 2023-10-17 浙江力石科技股份有限公司 Scenic spot shopping guide behavior identification system
CN113469594A (en) * 2020-03-30 2021-10-01 北京京东振世信息技术有限公司 Information processing method, device, system and medium for customer service
CN113934617A (en) * 2020-07-13 2022-01-14 中移(苏州)软件技术有限公司 Data processing method, device, equipment and storage medium
CN112084220B (en) * 2020-09-21 2024-05-14 国网重庆市电力公司营销服务中心 Abnormality diagnosis method and device for electric energy metering device and readable storage medium
CN112099983A (en) * 2020-09-22 2020-12-18 北京知道创宇信息技术股份有限公司 Service exception handling method and device, electronic equipment and computer readable storage medium
CN113240480A (en) * 2021-01-25 2021-08-10 天津五八到家货运服务有限公司 Order processing method and device, electronic terminal and storage medium
CN113835926A (en) * 2021-09-15 2021-12-24 深圳壹账通智能科技有限公司 Method, device and equipment for processing abnormal event and storage medium

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Also Published As

Publication number Publication date
AU2016352206A1 (en) 2018-06-14
ES2861443T3 (en) 2021-10-06
EP3376389A1 (en) 2018-09-19
EP3822790B1 (en) 2024-01-03
CN106681849A (en) 2017-05-17
PH12018501014B1 (en) 2018-11-05
KR102151326B1 (en) 2020-09-03
US20180260266A1 (en) 2018-09-13
MY187118A (en) 2021-09-02
EP3376389B1 (en) 2021-01-06
EP3376389B8 (en) 2021-03-10
JP6782778B2 (en) 2020-11-11
JP2019500680A (en) 2019-01-10
EP3822790A1 (en) 2021-05-19
WO2017080384A1 (en) 2017-05-18
PH12018501014A1 (en) 2018-11-05
CN106681849B (en) 2020-11-24
EP3376389A4 (en) 2018-12-05
AU2016352206B2 (en) 2020-01-02
PL3376389T3 (en) 2021-06-28
US10678624B2 (en) 2020-06-09
KR20180081123A (en) 2018-07-13

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