JP4705966B2 - Baggage delivery service management system - Google Patents

Description

  The present invention relates to a baggage delivery service management system for managing a baggage delivery service for delivering facility user's baggage on behalf of a user between a base such as a station or an airport and a facility such as a hotel or an inn.

  In recent years, baggage delivery services have been implemented in some sightseeing spots. This service collects baggage from tourists arriving at the nearest station or airport and delivers them on behalf of the customer to a hotel, inn or other accommodation facility where the customer stays. Alternatively, a baggage is deposited from a tourist leaving the accommodation facility and delivered to a transportation base such as a station or airport used by the customer on behalf of the customer. By using this service, tourists can take a leisurely walk around the sightseeing area and shop. For this reason, an increase in tourists and, in turn, an improvement in the economy of tourist destinations can be expected.

  In such a tourist area, a baggage delivery window is installed at a base such as a station or an airport and each accommodation facility. When the user arrives at the base, he / she goes to the counter and deposits his / her baggage. At this time, the person in charge of the window fills in the necessary items on a predetermined form. Necessary items are the name of the user, the address or telephone number of the contact information, the name of the accommodation facility as the delivery destination, and the like. A plurality of sheets are spelled, one of which is attached to the baggage as a receipt, and the other is handed to the user as a baggage voucher.

  Thus, the baggage checked by the traveler is transported to the designated accommodation facility based on the information on the receipt. When the user arrives at the accommodation facility, he / she goes to the window of the facility and receives baggage in exchange for the voucher.

  However, in the conventional system, necessary items must be filled in on a prescribed form when depositing baggage, and a part of this form is attached to the baggage as a receipt and another part is exchanged for the user. There was a problem that it took too much time to accept one user because it had to be handed over. When it is suitable for sightseeing, a large number of users are concentrated at the window as trains and passenger planes arrive. In addition, in the accommodation facilities, since the check-out time is limited, users may concentrate. For this reason, reduction of the time required for reception of one user is demanded. Increasing the number of reception staff can shorten the time, but in this case, there is a problem that labor costs increase.

Conventionally, as a method of improving the efficiency of the home delivery slip created at the time of receipt of the home delivery service, the package shipper accesses the server of the home delivery company in advance and registers the information necessary for printing the home delivery slip. When the baggage takes the package to the courier agent, the agent's computer terminal obtains the information registered by the shipper from the server of the courier company and prints it on the courier slip using the printer based on this information. Known (for example, see Patent Documents 1, 2, and 3).
JP 2002-255352 A JP 2003-063651 A Japanese Patent Laid-Open No. 2004-210465

  As described above, with regard to home delivery, a system for improving the efficiency of a home delivery slip created at the time of reception is known. However, with regard to the baggage delivery service, it is necessary not only to accept baggage but also to deliver at the counter, so the courier system cannot be applied as it is.

  The present invention has been made based on such circumstances. The purpose of the present invention is to provide baggage delivery that can shorten the time required per user at the baggage delivery window of the baggage delivery service without increasing labor costs. It intends to provide a service management system.

The present invention, there is provided a system for managing the station, hotels from the transport hub of an airport, the property of the inn, or the like, or the baggage delivery service of the user to move to the transportation hub from the accommodation, transportation hub and accommodation Provided with a plurality of window terminals installed at each baggage delivery window of the facility and a server that is connected to each window terminal via a communication network and that can be accessed via the Internet from a user terminal used by a baggage delivery service user. .
Server, for each identification code of baggage delivery office that each window terminal is placed, and window database for storing information necessary for distribution Okusaki information to that window, the user terminal for which the access via the Internet A reception screen transmission means for transmitting a reservation reception screen for the baggage delivery service, a reservation reception means for accepting a reservation for the baggage delivery service based on information input on the reservation reception screen at the user terminal, and the baggage delivery by the reservation reception means A reception number issuing means for issuing a unique reception number each time a service reservation is received; a reception number transmitting means for transmitting the reception number issued by the reception number issuing means to the user terminal; deposit to the acceptance, by number, which is numbering by the turn means, at least the user of the information and baggage as reservation information of baggage delivery service And a reception database for storing the identification code of the baggage delivery window to receive the baggage and the identification code of the baggage delivery window.
Each window terminal has a storage means for storing the identification code of the window where the window terminal is installed, a receipt number input means for accepting input of a receipt number, and a receipt number is input via this receipt number input means. And an information acquisition means for fetching reservation acceptance information stored in the acceptance database associated with the input receipt number from the server, and an identification code of a baggage delivery window for depositing the baggage included in the reservation acceptance information fetched by the information acquisition means The identification code stored in the storage means matches the identification code stored in the storage means, and the identification code stored in the storage means matches the identification code of the baggage delivery counter that deposits the baggage, a processing determining means for determining whether to match the identification code of the baggage delivery window to receive baggage, the process-format When the identification code storage means is stored by the means is determined to match the identification code of the baggage delivery window to deposit baggage, the identification code of the baggage delivery window to receive baggage contained in captured reservation information by the information acquisition means Is stored in the storage means by the baggage acceptance processing means for processing the baggage acceptance information based on the delivery destination information and the reservation acceptance information, and the processing discrimination means . When it is determined that the identification code matches the identification code of the baggage delivery window for receiving the baggage, it includes baggage delivery processing means for processing the baggage delivery information based on the reservation acceptance information.

  According to the present invention in which such measures are taken, it is possible to provide a baggage delivery service management system capable of shortening the time required for each user at the baggage delivery window of the baggage delivery service without increasing labor costs.

The best mode for carrying out the present invention will be described below with reference to the drawings.
This embodiment is a case of managing a baggage delivery service introduced between a transportation base nearest to a sightseeing spot and surrounding accommodation facilities. In this service, when a user arrives at a transportation hub, the baggage is checked in at the window of the transportation hub, and the outbound service is received at the accommodation facility. There is a return service that can be received at the counter. The transportation base may change between the outbound route and the return route. The user can use either one or both of the outbound service and the inbound service. However, the user needs to make a reservation by accessing the website of the baggage delivery service operating company in advance.

  FIG. 1 is an overall configuration diagram of a baggage delivery service management system according to the present embodiment. This system includes N (N ≧ 2) window terminals 1A to 1N, a head office server 2, a Web server 3, a window database 4, and a reception database 5.

  Each of the window terminals 1A to 1N is installed at a baggage delivery window opened at a transportation base such as a station or an airport and an accommodation facility such as a hotel or an inn. The number of window terminals set as one window is not particularly limited. A plurality of units may be installed at one window, or only one unit may be installed. For example, the number of installed devices can be adjusted according to the congestion level of the window.

  The headquarter server 2, the Web server 3, the window database 4 and the reception database 5 are installed in a facility under the management of the baggage delivery service operating company. It may be installed collectively in one facility, or may be distributed and installed in a plurality of facilities.

  Each of the window terminals 1A to 1N and the headquarter server 2 are connected by an intranet 6 which is a dedicated line of the service operating company. The headquarter server 2 and the Web server 3 are connected by a LAN (Random Access Memory) 7. The head office server 2 and the Web server 3 share the window database 4 and the reception database 5.

  The Web server 3 is open on the Internet 8 which is a public line. That is, any user terminal 10 that can be connected to the Internet 8 via the provider 9 can be accessed by designating the URL (Uniform Resource Locator) of the Web server 3. Incidentally, the user terminal 10 may be anything that can browse a home page such as a personal computer or a mobile phone.

  A window data record is recorded in the window database 4. As shown in FIG. 2, the counter data record is composed of the following items: counter ID, category, counter name, address, telephone number, e-mail, reception start time and reception end time, and is created for each baggage delivery counter. The

  The item “window ID” is a unique value assigned to each window in order to identify each window individually. The item “category” is a value assigned to each location in order to identify the installation location of the window. In the present embodiment, a category indicating a traffic base such as a station or an airport is “0”, and a category indicating an accommodation facility such as a hotel or inn is “1”. The items “window name”, “address”, “phone number”, and “e-mail” are the name, address, telephone number, and e-mail address of the base or the accommodation facility where the window is installed. The items “reception start time” and “reception end time” are a start time and an end time of a time zone in which the window performs business.

  In the reception database 5, a reservation reception data record is recorded. As shown in FIG. 3, the reservation reception data record is composed of items of reception number, representative, address, telephone number, e-mail, start date, end date, arrival station ID, accommodation ID, and departure station ID. Created each time a baggage reception service reservation is received.

  The item “reception number” is a unique number that is automatically issued when a reservation is received. The items “representative”, “address”, “telephone number”, and “email” are the representative, address, telephone number, and e-mail of the service user who made the reservation. The items “start date” and “end date” are the start date and end date of the period for using the baggage acceptance service.

  The item “arrival station ID” is a window ID set as a window of a transportation base or the like that deposits baggage when using the outbound service. The item “departure station ID” is a window ID set as a window of a traffic base or the like that receives baggage when using the return route service. The item “accommodation ID” is a window ID set as a window of a facility or the like where the service user stays. In this case, the accommodation facility or the like receives baggage when using the outbound service, and deposits baggage when using the return service.

  Usage record information is added to each data of the items “arrival station ID”, “accommodation ID”, and “departure station ID”. That is, the time and number of baggage deposits are recorded for the data (window ID) of the item “arrival station ID”. The time of baggage receipt is recorded for the data (window ID) of the item “departure station ID”. For the data (window ID) of the item “accommodation ID”, the time of baggage receipt and the time and number of baggage deposits are recorded.

  As described above, in the present embodiment, the user of the baggage delivery service needs to access the website of the baggage delivery service operating company in advance and make a reservation for the service. Reservations can be made in conjunction with reservations for accommodation facilities. The reservation procedure in this case will be specifically described with reference to FIGS.

  FIG. 4 is a flowchart showing the operation of the user terminal 10. FIG. 5 is a flowchart showing the operation of the Web server. 6 to 9 are examples of screens displayed on the display unit of the user terminal 10.

  First, the user operates the user terminal 10 to instruct the web server 3 to access the accommodation reservation site published on the Internet 8. By this instruction, the user terminal 10 accesses the accommodation reservation site (ST1). When there is access to the accommodation reservation site (YES in ST21), the Web server 3 transmits the data on the accommodation reservation screen 11 to the user terminal 10 (ST22). The accommodation reservation screen 11 is displayed on the display of the user terminal 10 (ST2).

  An example of the accommodation reservation screen 11 is shown in FIG. As shown in the drawing, the accommodation reservation screen 11 includes the arrival date, the number of days of stay, the name of the representative, the number of adults / children, the address, the telephone number, the e-mail address, and the accommodation as necessary items for the reservation of the stay A field for inputting each is formed. In addition, a reservation button B1 and a cancel button B2 are displayed. Accommodation is selected from accommodation facilities that are members of the baggage delivery service.

  Therefore, the user operates the user terminal 10 and inputs the arrival date, the number of staying days, the name of the representative, the number of adults / children, the address, the telephone number, the e-mail address, and the accommodation destination, and finishes the input. Then, the reservation button B1 is input (ST3). In order to stop the reservation, the cancel button B2 is input.

  When reservation button B1 is input (YES in ST4), user terminal 10 transmits accommodation reservation information to Web server 3 (ST5). The accommodation reservation information includes arrival date, number of days of stay, representative name, number of persons by adult / child, address, telephone number, e-mail address, and accommodation information input from the accommodation reservation screen 11.

  When the Web server 3 receives the accommodation reservation information from the user terminal 10 (YES in ST23), the Web server 3 executes the reservation reservation determination (ST24). That is, it is determined whether or not accommodation for the number of people is possible at the accommodation destination in the reservation information under the condition of the number of nights from the arrival date. For this determination, a database in which reservation confirmation data of the accommodation destination is stored is referred to. As a result, when it is determined that the reservation is possible (YES in ST25), the Web server 3 transmits the data of the baggage delivery selection screen 12 to the user terminal 10 (ST26).

  After transmitting the accommodation reservation information, the user terminal 10 waits for a response from the Web server 3 (ST6). If a response indicating that a room reservation is possible is received (YES in ST6), a baggage delivery selection screen 12 is displayed on the display. (ST7).

  An example of the baggage delivery selection screen 12 is shown in FIG. As shown in the figure, the baggage delivery selection screen 12 is used to selectively select whether to use the baggage delivery service and whether to use only the outbound route, only the outbound route, or both the outbound route and the inbound route. Radio buttons B3, B4, B5, and B6 are displayed. Also, an OK button B7 is displayed.

  Therefore, the user operates the user terminal 10 to select desired radio buttons B3 to B6 and inputs an OK button B7. Here, when the radio button B3, B4 or B5 is selected, since the baggage delivery service is used (YES in ST8), the Web server 3 proceeds to YES in ST27, and the user terminal 10 is checked for baggage. Data of the delivery acceptance screen 13 is transmitted (ST28: acceptance screen transmission means). The baggage delivery acceptance screen 13 is displayed on the display of the user terminal 10 (ST9).

  FIG. 8 shows an example of the baggage delivery reception screen 13 when the radio button B5 is selected, that is, when the baggage delivery service is used for both the outward and return routes. As shown in the figure, the baggage delivery acceptance screen 13 has columns for entering an arrival station, an estimated arrival date and time, a departure station, and an estimated departure time. In addition, a reservation button B8 and a cancel button B9 are displayed. The arrival station and the departure station are selected from a station or an airport serving as a transportation base of the baggage delivery service to which the accommodation facility selected as the accommodation destination belongs. Further, the scheduled arrival date and time and the scheduled departure date and time are limited within the reception time of the corresponding window. The scheduled departure date and time can only be entered after the scheduled arrival date and time.

  Incidentally, when the radio button B3 is selected, that is, when the baggage delivery service is used only for the outbound route, only the columns for entering the arrival station and the scheduled arrival date and time are formed, and the columns for entering the departure station and the scheduled departure time are Not formed. On the other hand, when the radio button B4 is selected, that is, when the baggage delivery service is used only on the return route, only the columns for entering the departure station and the scheduled departure time are formed, and the columns for entering the arrival station and the scheduled arrival date and time are Not formed.

  Therefore, the user inputs the arrival station and the estimated arrival date and time at the station, and the departure station and the estimated departure time from the station, and when the input is completed, inputs the reservation button b8 (ST10). When canceling the reservation, a cancel button B9 is input.

  When reservation button B8 is input (YES in ST11), user terminal 10 transmits baggage delivery reservation information to Web server 3 (ST12). The baggage delivery reservation information includes information on the arrival station, estimated arrival date and time, departure station, and scheduled departure time input from the baggage delivery acceptance screen 13.

  When the Web server 3 receives the baggage delivery reservation information from the user terminal 10 (YES in ST29), the Web server 3 executes reservation reservation determination (ST30: reservation accepting means). That is, it is determined whether or not baggage delivery is possible at the date and time in the reservation information. For this determination, a database in which reservation confirmation data of the window is stored is referred to.

  If it is determined that the reservation is possible (YES in ST31), the Web server 3 issues a new reception number that is not used in the reservation reception data record stored in the reception database 5 (ST32: reception number). Numbering means). And the data of the reservation confirmation screen 14 including this reception number are transmitted to the user terminal 10 (ST33: reception number transmission means).

  After transmitting the baggage delivery reservation information, the user terminal 10 waits for a response from the Web server 3 (ST13). Then, if a response for delivery reservation is received (YES in ST13), a reservation confirmation screen 14 is displayed on the display. (ST14).

  FIG. 9 shows an example of the reservation confirmation screen 14 when the baggage delivery service is used for both the outbound route and the inbound route. As shown in the figure, the reservation confirmation screen 14 displays the contents of the accommodation reservation and the contents of the baggage delivery reservation. In addition, a reception number and a two-dimensional data code 15 are displayed. Further, a confirmation button B10 and a cancel button B11 are displayed. The two-dimensional data code 15 includes at least a reception number.

  Therefore, the user inputs the confirmation button B10 when confirming the reservation, and inputs the cancellation button B11 when canceling.

  When confirmation button B10 is input (YES in ST15), user terminal 10 transmits reservation confirmation information to WeB server 3 (ST16). Reservation confirmation information includes arrival date, number of days of stay, name of representative, number of people by adult / child, address, telephone number, e-mail address and accommodation information entered on the reservation reservation screen 11 and baggage delivery reception Each information of the arrival station, the arrival date and time, the departure station, and the scheduled departure time input from the screen 13 is included.

  On the other hand, when the cancel button B11 is input (NO in ST15), the user terminal 10 transmits reservation cancel information to the WeB server 3 (ST17).

  In the Web server 3, when reservation confirmation information is received from the user terminal 10 (YES in ST34), a reception data record is created from each item data included in the reservation confirmation information. In this case, the item “arrival station ID” is the ID of the window terminals 1A to 1N installed at the window of the arrival station input from the baggage delivery acceptance screen 13, and the item “accommodation destination” is the accommodation reservation screen. 11 is the ID of the window terminals 1A to 1N installed at the accommodation window, and the item “Departure Station ID” is installed at the window of the departure station input from the baggage delivery acceptance screen 13. ID of the window terminals 1A to 1N. The IDs of the window terminals 1A to 1N are acquired by searching the window database 4. The reception data record thus created is stored in the reception database 5 (ST35).

  When the cancel button B2 is input in the state where the accommodation reservation screen 11 is displayed (NO in ST4), the user terminal 10 ends the access to the Web server 3.

  If there is a response from the Web server 3 that the room reservation is impossible (NO in ST6), a message screen to that effect is displayed. If an OK button for instructing confirmation of the message is input, the display screen is returned to the accommodation reservation screen 11 (ST2).

  Further, when the radio button B6 is selected on the baggage delivery selection screen 12, since the baggage delivery is not used (NO in ST8), the process proceeds to ST14. That is, since the data of the reservation confirmation screen 14 is sent from the Web server 3, the reservation confirmation screen 14 is displayed on the display.

  When the cancel button B9 is input on the baggage delivery acceptance screen 13 (NO in ST11), the display screen is returned to the baggage delivery selection screen 12 (ST7).

  If there is a response from the Web server 3 indicating that baggage cannot be delivered (NO in ST13), a message screen to that effect is displayed. If an OK button for instructing confirmation of the message is input, the display screen is returned to the baggage delivery selection screen 12 (ST7).

  On the other hand, when the Web server 3 receives the input indicating that the baggage delivery is not used after transmitting the data on the baggage delivery selection screen 12 (NO in ST27), the process of ST28 to ST31 is skipped and the process of ST32 is performed. Proceed to That is, a new reception number is issued and the data on the reservation confirmation screen 14 including this reception number is transmitted to the user terminal 10.

  In addition, after the data of the accommodation reservation screen is transmitted, when the cancel button B2 is input (NO in ST23), or when it is determined that the reservation is impossible as a result of the determination of whether or not the accommodation reservation is possible (NO in ST25), or the baggage reservation is permitted As a result of the determination, if it is determined that the reservation is impossible (NO in ST29), or if the cancel button B11 is input after transmitting the data of the reservation confirmation screen (NO in ST23), the current process is performed at that time. finish.

  Now, since the user who has confirmed the reservation for accommodation and baggage delivery needs a receipt number when accepting baggage delivery, the receipt number displayed on the reservation confirmation screen 14 is recorded. For example, when the user terminal 10 is a personal computer, the reservation confirmation screen 14 is printed out. Alternatively, write down the receipt number. When the user terminal 10 is a mobile phone, the two-dimensional data code 15 on the reservation confirmation screen 14 may be read by a scanner and recorded in a memory.

  Next, a case where a user who has booked baggage delivery according to the above procedure actually uses baggage delivery will be described. First, the configuration of the counter terminals 1A to 1N installed in the baggage delivery counter provided in the station or the accommodation facility will be described. Each of the window terminals 1A to 1N has the same configuration. Therefore, for convenience of explanation, the window terminals 1A to 1N are collectively referred to as the window terminal 1.

  FIG. 10 is a block diagram showing a main configuration of the window terminal 1. The window terminal 1 includes a central processing unit (CPU) 21, a read only memory (ROM) 22, a random access memory (RAM) 23, a flash memory 24, a clock unit 25, a communication unit 26, a keyboard 27, a scanner 28, a display 29, It comprises a printer 30 and a money processing machine 31.

  The ROM 22 stores a program for controlling the CPU 21 in advance. The RAM 23 has a memory area for temporarily storing data input via an input device such as the keyboard 27 and the scanner 28 and data to be output to an output device such as the display 29 and the printer 30. Has been.

  The flash memory 24 has a memory area for storing setting data. For example, as shown in FIG. 11, a window ID area 41, a charge table 42, and an additional charge area 43 are formed. In the window ID area 41, a window ID for identifying the window where the window terminal 1 is installed is set (storage means). In the charge table 42, a charge for each piece of baggage is set. In the additional fee area 43, an additional fee per one when the maximum number set in the fee table 42 is exceeded is set.

  In this embodiment, the charge is 300 yen for one piece of baggage, 500 yen for up to two pieces, 650 yen for up to three pieces, and 100 yen for one piece to 650 yen for up to three pieces. to add.

  The clock unit 25 measures the current date and time. The communication unit 26 performs data communication with the headquarters server 2 via the intranet 6. The keyboard 27 is used for inputting a receipt number. The scanner 28 reads a barcode and a two-dimensional data code. The display 29 displays various screens and fees. The printer 30 prints and issues a cargo receipt slip and a baggage voucher which will be described later. The money handling machine 31 counts the money inserted from the money slot, calculates the amount to be inserted, calculates the amount of change from the amount to be inserted and the baggage delivery fee, and performs the process of paying change to the change outlet. Do.

  The CPU 21 is controlled by the program so as to execute the reception process according to the procedure shown in the flowchart of FIG. That is, the CPU 21 waits for the receipt number to be input as ST41. Here, when the reception number issued at the time of reservation confirmation is input by the key input of the keyboard 27 or the reading input of the two-dimensional data code 15 by the scanner 28 (reception number input means), the CPU 21 determines as ST42. A reception information inquiry message is created, and the headquarter server 2 is inquired via the intranet 6.

  The reception information inquiry message includes the reception number input in the process of ST41. Upon receiving this inquiry, the headquarter server 2 searches the reception database 5 using the reception number in the message as a search key. When a reservation reception data record in which a reception number matching the search key is set is detected, information of this record, that is, reception number, representative, address, telephone number, email, start date, end date, arrival station ID Each item information of the accommodation ID and the departure station ID is transmitted as reservation acceptance information to the inquiry terminal 1 via the intranet 6.

  Therefore, when the CPU 21 receives the reservation acceptance information from the headquarter server 2 (YES in ST43: information acquisition means), after storing the reservation acceptance information in the RAM 23, the current date and time counted by the clock unit 25 as ST44 is It is determined whether it is within the period from the start date to the end date in the reservation reception information.

  If it is within the period (YES in ST44), since the reservation is valid, the CPU 21 determines that the window ID set in the window ID area 41 as ST45 is the arrival station ID, accommodation ID and departure included in the reservation reception information. A search is made as to which of the station IDs matches (processing discrimination means).

  Here, when the window ID matches the arrival station ID (YES in ST46), the window where the window terminal 1 is installed is a window provided at the arrival station of the outbound route for the user of the baggage delivery service. is there. In this case, the CPU 21 executes a baggage receiving process described later as ST50 (baggage receiving processing means).

  If the window ID matches the departure station ID (YES in ST47), the window where the window terminal 1 is installed is a window provided at the departure station on the return route for the user of the baggage delivery service. In this case, the CPU 21 executes a baggage delivery process described later as ST51 (baggage delivery processing means).

If the window ID matches the accommodation ID (YES in ST48), it is determined whether or not the information on the deposit time, which is the usage record information, is added to the accommodation ID (ST49). If the information of the deposit time that have been added, accommodation point of contact for users of baggage delivery service is a point of contact for receiving the luggage was deposited in the arrival station. Therefore, the CPU 21 executes baggage delivery processing as ST51 (baggage delivery processing means).

On the other hand, when the information on the time of deposit is not added, the window of the accommodation for the user of the baggage delivery service is a window for depositing the luggage to be delivered to the departure station. Therefore, CPU21 performs a baggage acceptance process as ST50 (baggage receipt processing means).

  If the window ID does not match any ID (NO in ST46, ST47, and ST48), the window where the window terminal 1 is installed is not the window reserved by the user. In this case, the CPU 21 displays an unacceptable message on the display 29 as ST52 and ends the current process.

  In addition, when the reservation acceptance information cannot be received from the headquarter server 2 in ST43 (NO in ST43), or when the current date and time is outside the period from the start date to the end date in the reservation acceptance information (NO in ST44). ), The CPU 21 displays an unacceptable message on the display 29 as ST52 and ends the current process.

  FIG. 13 is a flowchart specifically showing the procedure of baggage acceptance processing. When entering the baggage acceptance process, the CPU 21 first displays a number input screen on the display 29 as ST61. Then, it waits for the input of the number of baggage as ST62.

  If the number data is input by the key input of the keyboard 27 (YES in ST62: number input means), the CPU 21 stores the number data in the RAM 23, and then stores the number data, the charge table 42, and the additional charge area as ST63. Based on the data of 43, the baggage delivery fee for the number is calculated (fee calculating means). Then, this charge is displayed on the display 29 (charge display means).

  Next, the CPU 21 operates the money processing machine 31 as ST64 to perform collection processing for the baggage delivery fee. That is, the amount of money inserted from the money insertion slot is compared with the baggage delivery fee. If enough money is inserted to pay the baggage delivery fee, the change amount is calculated. If there is a change, the change is automatically paid out.

  When the money receipt process is completed, the CPU 21 creates a window information inquiry message in ST65 and makes an inquiry to the head office server 2 via the intranet 6. The window information inquiry message includes the window ID set in the window ID area 41.

  Upon receiving this inquiry, the head office server 2 searches the window database 4 using the window ID in the message as a search key. When the window data record that matches the search key is detected, the information of this record, that is, the window ID, category, window name, address, telephone number, e-mail, reception start time, and reception end time are displayed in the window. Information is transmitted to the inquiry terminal 1 via the intranet 6.

  Therefore, when the CPU 21 receives the window information from the headquarter server 2 (YES in ST66), the CPU 21 stores the window information in the RAM 23, and then checks the value of the item “section” included in the window information as ST67. Here, when the value of the item “classification” is “0”, the window in which the window terminal 1 is installed is a window provided at a traffic base such as a station. On the other hand, when the value of the item “category” is not “0”, that is, “1”, the window in which the window terminal 1 is installed is a window provided in the accommodation facility. When the value of the item “classification” is “0”, the CPU 21 executes the processes of ST68 to ST71. When the value of the item “category” is “1”, the CPU 21 executes the processes of ST72 to ST75.

  In ST68, the CPU 21 inquires the headquarters server 2 about accommodation information. That is, the accommodation destination ID is extracted from the reservation reception information stored in the RAM 23. Then, a window inquiry message including the accommodation ID is created and transmitted to the headquarter server 2 via the intranet 6.

  In response to this inquiry, the headquarters server 2 searches the window database 4 to detect a window data record having the room ID as the window ID, and uses the information in this record as the room information as the inquiry source. To the window terminal 1.

  Therefore, when receiving the accommodation information from the headquarter server 2 (YES in ST69), the CPU 21 stores the accommodation information in the RAM 23. Next, in ST70, print data of the receipt slip 50 is created with the window name, address and telephone number of this accommodation information as the delivery destination and the representative of the reservation reception information, the address and telephone number as the sender. Then, the printer 30 is operated to issue the receipt slip 50 by the number of pieces of the number data stored in the RAM 23 (load receipt issuing means).

  Thereafter, the CPU 21 adds the time data of the reception date and time as the use history information to the arrival station ID of the reservation reception information stored in the RAM 23 as ST71, and adds it together with the input number data stored in the RAM 23.

  On the other hand, in ST72, the CPU 21 inquires of the head office server 2 about departure station information. That is, the departure station ID is extracted from the reservation reception information stored in the RAM 23. Then, a window inquiry message including the departure station ID is created and transmitted to the headquarter server 2 via the intranet 6.

  In response to this inquiry, the headquarters server 2 searches the window database 4 in the same manner as described above, detects a window data record having the departure station ID as the window ID, and uses the information in this record as the departure station information as the inquiry source. To the window terminal 1.

  Then, CPU21 will memorize | store this departure station information in RAM23, if departure station information is received from the headquarters server 2 (YES of ST73). Next, in ST74, print data of the receipt slip 50 is created with the contact name, address and telephone number of the departure station information as the delivery destination and the representative of the reservation reception information, the address and telephone number as the sender. Then, the printer 30 is operated to issue the receipt slip 50 by the number of pieces of the number data stored in the RAM 23 (load receipt issuing means).

  After that, the CPU 21 adds the time data of the reception date and time as the usage history information to the accommodation ID of the reservation reception information stored in the RAM 23 as ST75, and adds it together with the input number data stored in the RAM 23.

  In this way, if the usage record information is added to the reservation acceptance information in ST71 or ST75, the CPU 21 transmits this reservation acceptance information to the headquarter server 2 in ST76, and ends this baggage acceptance processing.

  In the headquarter server 2, when the reservation acceptance information to which the usage record information is added is received from the window terminal 1 in which the baggage acceptance processing is executed, the record of the reception database 5 corresponding to the reservation reception information is stored in the usage record information. Update to the added information.

  An example of the receipt 50 issued at the arrival station window is shown in FIG. As shown in the drawing, the date and time of reception, reception window, delivery destination, and sender information are printed on the consignment slip 50. The reception date and time is the date and time data of the clock unit 25 when the reception number is input in ST41. The reception window is a window name included in the window information acquired in the processes of ST65 and ST66. The delivery destination is the contact name, address, and telephone number of the delivery destination information acquired in the processes of ST68 and ST69. The sender is the representative, address, and telephone number of the reservation reception information acquired in the processes of ST42 and ST43.

  FIG. 14 is a flowchart specifically showing the procedure of the baggage delivery process. The CPU 21 creates a window information inquiry message as ST81 and inquires the headquarter server 2 via the intranet 6. The window information inquiry message includes the window ID set in the window ID area 41.

  Upon receiving this inquiry, the head office server 2 searches the window database 4 using the window ID in the message as a search key. When the window data record that matches the search key is detected, the information of this record, that is, the window ID, category, window name, address, telephone number, e-mail, reception start time, and reception end time are displayed in the window. Information is transmitted to the inquiry terminal 1 via the intranet 6.

  Therefore, when the CPU 21 receives the window information from the head office server 2 (YES in ST82), the CPU 21 stores the window information in the RAM 23, and then checks the value of the item “classification” included in the window information as ST83. Here, when the value of the item “classification” is “0”, the window in which the window terminal 1 is installed is a window provided at a traffic base such as a station. On the other hand, when the value of the item “category” is not “0”, that is, “1”, the window in which the window terminal 1 is installed is a window provided in the accommodation facility. When the value of the item “classification” is “0”, the CPU 21 executes the processes of ST84 to ST86. When the value of the item “classification” is “1”, the CPU 21 executes the processes of ST87 to ST89.

  In ST84, the CPU 21 reads the usage record information added to the accommodation ID from the reservation acceptance information stored in the RAM 23, and acquires the number from this usage record information. In ST85, print data of the voucher 60 including this number is created. Then, the printer 30 is operated to issue the exchange ticket 60 (exchange ticket issuing means).

  Thereafter, the CPU 21 adds the time data of the reception date and time as the reception time to the departure station ID of the reservation reception information stored in the RAM 23 as ST86.

  On the other hand, in ST87, the CPU 21 reads the usage record information added to the arrival station ID from the reservation reception information stored in the RAM 23, and acquires the number from this usage record information. Then, as ST88, print data of the voucher 60 including this number is created. Then, the printer 30 is operated to issue the exchange ticket 60 (exchange ticket issuing means).

  Thereafter, the CPU 21 adds the time data of the reception date and time as the reception time to the accommodation ID of the reservation reception information stored in the RAM 23 as ST89 as the usage record information.

Thus, if the usage record information is added to the reservation acceptance information in ST86 or ST89, the CPU 21 transmits this reservation acceptance information to the headquarter server 2 in ST90, and ends this baggage delivery processing.

  In the headquarter server 2, when the reservation acceptance information to which the usage record information is added is received from the window terminal 1 in which the baggage delivery process is executed, the record of the reception database 5 corresponding to the reservation reception information is stored in the usage record information. Update to the added information.

  An example of the voucher 60 issued at the departure station window is shown in FIG. As shown in the drawing, the voucher 60 is printed with information on the reception date and time, the reception window, and the number. The reception date and time is the date and time data of the clock unit 25 when the reception number is input in ST41. The reception window is a window name included in the window information acquired in the processes of ST65 and ST66. The number is the number of usage record information added to the accommodation destination ID of the reservation reception information acquired in the processing of ST42 and ST43 (or arrival station ID when the delivery window is an accommodation destination).

  The window terminal 1 configured and operating as described above is installed at each window of the transportation base and the accommodation facility. Therefore, when the user who has booked baggage delivery arrives at the arrival station that applied for the outbound service, he / she operates the keyboard 27 or the scanner 28 of the window terminal 1 and inputs the receipt number. For example, a user who has printed out the reservation confirmation screen 14 reads and inputs the two-dimensional data code 15 printed on the paper with a scanner. The user who has taken the two-dimensional data code 15 into the mobile phone displays the two-dimensional data code on the display of the mobile phone, and then reads and inputs it with a scanner. A user who keeps a note of the receipt number inputs the receipt number by operating the numeric keypad of the keyboard 27.

  When the receipt number is input by any of the methods, the baggage acceptance processing is executed at the window terminal 1 at the arrival station. That is, since the number input screen is displayed on the display 29, the user inputs the number of baggage requested for delivery. Then, the baggage delivery fee for the number of items is displayed, and cash corresponding to the fee is inserted into the money slot. As a result, the cargo receipt slips 50 as shown in FIG. 15 are printed and issued for the number of pieces of baggage, and the user attaches the cargo receipt slips 50 to each piece of baggage and deposits them at the counter in charge.

  In this case, the accommodation destination designated by the user at the time of baggage delivery reservation is automatically printed on the receipt 50 as a delivery destination. In addition, the name, address, etc. of the representative who was also input at the time of the baggage delivery reservation are automatically printed as the sender. Therefore, the person in charge makes arrangements to deliver the baggage checked by the user to the accommodation facility entered in the delivery address of the receipt 50.

  In this way, when the baggage acceptance process is executed at the counter terminal 1 at the arrival station, the user's reservation acceptance record records the baggage storage time and the number associated with the arrival station ID.

  Thereafter, the user who has arrived at the accommodation facility inputs a reception number into the window terminal 1 before receiving the baggage. The input method in this case is also the same as that for baggage deposit. When the receipt number is input, the counter terminal 1 executes baggage delivery processing. As a result, a baggage voucher 60 as shown in FIG. 16 is issued, and the user receives the baggage from the person in charge of the window in exchange for the voucher 60. On the voucher 60, the number associated with the arrival station ID of the user's reservation acceptance record, that is, the number input at the time of deposit is printed.

  On the other hand, the same applies to users who use the return route service. That is, when the reception number is input at the counter terminal 1 at the accommodation destination, baggage acceptance processing is executed. When the charge for the number of items is settled, the number of receipt slips 50 for that number is printed and issued, and the user attaches the receipt slip 50 to each piece of baggage and deposits it at the counter in charge.

  In this case, the departure station designated by the user at the time of baggage delivery reservation is automatically printed on the receipt 50 as a delivery destination. In addition, the name, address, etc. of the representative who was also input at the time of the baggage delivery reservation are automatically printed as the sender. Therefore, the person in charge makes arrangements to deliver the baggage checked by the user to the departure station entered in the delivery address of the receipt slip 50.

  In this way, when the baggage acceptance process is executed at the counter terminal 1 at the accommodation destination, the user's reservation acceptance record records the baggage storage time and number associated with the accommodation ID.

  Thereafter, when the user who arrives at the departure station inputs the receipt number to the window terminal 1, the window terminal 1 executes a baggage delivery process. As a result, since the baggage voucher 60 is issued, the user receives the baggage from the person in charge of the window in exchange for the voucher 60. On the voucher 60, the number associated with the accommodation ID of the user's reservation acceptance record, that is, the number input at the time of deposit is printed.

  As described above, according to the present embodiment, the unique reception number assigned to the user of the baggage delivery service is assigned to the window terminal 1 installed at each window of each transportation base and accommodation facility. You can handle both baggage deposits and receipts simply by typing. Therefore, the user does not have to operate the window terminal 1 with awareness of whether the baggage is being deposited or received, which is convenient.

  In addition, it takes no effort to create the cargo receipt slip 50 required when checking in the baggage, and the user of the baggage delivery service can create the cargo receipt slip 50 by himself. Moreover, the voucher 60 is issued when baggage is received. Accordingly, the person in charge of the counter simply deposits the baggage from the user and does not need to issue a voucher, so a large number of users can be obtained in a short time with a small number of people.

  In addition, since the voucher is not issued when the baggage is checked in, there is no possibility that the voucher will be lost during sightseeing. Therefore, the user can enjoy sightseeing tours with peace of mind.

  The present invention is not limited to the above-described embodiment as it is, and can be embodied by modifying the constituent elements without departing from the scope of the invention in the implementation stage.

  For example, in the above-described embodiment, the user of the baggage delivery service has been described as operating the window terminal 1 by himself, but the window person in charge may operate the window terminal 1 instead of the user. It goes without saying that the reception number may be a barcode instead of the two-dimensional data code.

Further, in the above embodiment, the receipt slips 50 are issued for the input number. However, similarly to the voucher 60, only one sheet may be issued by printing the input number. Conversely, the voucher 60 may be issued for the input number.
In the above embodiment, the baggage delivery service is charged, but it is needless to say that it is possible to deal with it free of charge by simply omitting the processing of ST63 and ST64 in FIG.

  In addition, various inventions can be formed by appropriately combining a plurality of constituent elements disclosed in the embodiment. For example, some components may be deleted from all the components shown in the embodiment. Furthermore, the constituent elements over different embodiments may be combined.

1 is an overall configuration diagram of a baggage delivery service management system according to an embodiment of the present invention. The figure which shows the data structure of the window data record memorize | stored in the window database in the embodiment. The figure which shows the data structure of the reservation reception data record memorize | stored in the reception database in the embodiment. The flowchart which shows operation | movement of the user terminal at the time of baggage delivery service reservation in the embodiment. The flowchart which shows operation | movement of the Web server at the time of the baggage delivery service reservation in the embodiment. The figure which shows an example of the accommodation reservation screen displayed on a user terminal at the time of baggage delivery service reservation in the embodiment. The figure which shows an example of the baggage delivery selection screen displayed on a user terminal at the time of baggage delivery service reservation in the embodiment. The figure which shows an example of the baggage delivery acceptance screen displayed on a user terminal at the time of baggage delivery service reservation in the embodiment. The figure which shows an example of the reservation confirmation screen displayed on a user terminal at the time of baggage delivery service reservation in the embodiment. The block diagram which shows the principal part structure of the window terminal in the embodiment. The figure which shows the main memory areas formed in the flash memory of a window terminal in the embodiment. The flowchart which shows the procedure of the reception process which CPU of a window terminal performs in the embodiment. The flowchart which shows the baggage acceptance process of ST50 in FIG. 12 concretely. FIG. 13 is a flowchart specifically showing the baggage delivery process of ST51 in FIG. 12; The figure which shows the example of 1 receipt of the receipt slip issued from a counter terminal in the embodiment. The figure which shows one printing example of the voucher issued from the counter terminal in the embodiment.

Explanation of symbols

  DESCRIPTION OF SYMBOLS 1 (1A-1N) ... Window terminal, 2 ... Headquarter server, 3 ... Web server, 4 ... Window database, 5 ... Reception database, 6 ... Intranet, 8 ... Internet, 10 ... User terminal, 50 ... Receipt receipt, 60 …Coupon.

Claims (7)

The property from the transportation hub, or a system for managing the baggage delivery service users to move up to the transportation hub from the accommodation,
A plurality of window terminals respectively installed at the baggage delivery window of the transportation base and the accommodation facility, and connected to each window terminal via a communication network and accessed via the Internet from a user terminal used by a baggage delivery service user. With possible servers,
The server
Wherein each identification code for baggage delivery office that each window terminal is placed, and window database for storing information necessary for distribution Okusaki information to that window,
A reception screen transmission means for transmitting a reservation reception screen for baggage delivery service to the user terminal accessed via the Internet;
Reservation accepting means for accepting a reservation for a baggage delivery service based on information entered on the reservation acceptance screen at the user terminal;
A reception number issuing means for issuing a unique reception number each time a reservation for baggage delivery service is received by the reservation reception means;
A receipt number transmitting means for transmitting the receipt number issued by the receipt number issuing means to the user terminal;
According to the receipt number issued by the receipt number issuing means, at least the user information and the identification code of the baggage delivery window for depositing the baggage as reservation acceptance information of the baggage delivery service, and the identification of the baggage delivery window for receiving the baggage A reception database for storing codes ,
Each window terminal is
Storage means for storing the identification code of the window where the window terminal is installed;
A receipt number input means for accepting input of the receipt number;
When the receipt number is input via the receipt number input means, information acquisition means for fetching reservation receipt information stored in the reception database in association with the input receipt number from the server;
The identification code of the baggage delivery window for depositing the baggage included in the reservation reception information captured by the information acquisition means, the identification code of the baggage delivery window for receiving the baggage, and the identification code stored in the storage means are collated And determining whether the identification code stored in the storage means matches the identification code of the baggage delivery window for depositing the baggage or the identification code of the baggage delivery window for receiving the baggage Means,
When the identification code which the storage means is stored by the processing determining means it is determined to match the identification code of the baggage delivery counter to deposit the baggage, the baggage contained in captured reservation information by the information acquisition means Baggage acceptance processing means for fetching delivery address information corresponding to the identification code of the baggage delivery counter for receiving the baggage from the counter database and processing baggage acceptance information based on the delivery destination information and the reservation acceptance information;
Baggage for processing baggage delivery information based on the reservation acceptance information when the processing discrimination means determines that the identification code stored in the storage means matches the identification code of the baggage delivery window for receiving the baggage Delivery processing means;
A baggage delivery service management system comprising: The baggage receipt processing means includes means for adding usage record information to an identification code of the baggage delivery window for depositing the baggage included in the reservation acceptance information captured by the information acquisition means, and for the baggage delivery window for depositing the baggage. The reservation acceptance information in which the usage record information is added to the identification code is transmitted to the server, and the corresponding reservation acceptance information in the reception database is used as the identification code of the baggage delivery window for depositing the baggage. Means for updating to the added information,
The baggage delivery processing means is provided on the condition that the use record information is added to an identification code of the baggage delivery window for depositing the baggage included in the reservation acceptance information taken in by the information acquisition means. 2. The baggage delivery service management system according to claim 1, wherein baggage delivery information is processed on the basis of the baggage delivery information. The baggage receipt processing means issues delivery receipt information with delivery address information acquired from the window database as a delivery destination of the baggage and issues a receipt with the user information included in the reservation acceptance information as the sender of the baggage The baggage delivery service management system according to claim 1 or 2 , characterized by comprising: Each window terminal is
A number input means for receiving the number input of the baggage,
4. The baggage delivery service management system according to claim 3, wherein the cargo receipt voucher issuing means issues the cargo receipt vouchers for the number input via the number input means. Each window terminal is
Charge calculation means for calculating a baggage delivery charge for the number of pieces input by the number input means;
Charge display means for displaying the baggage delivery charge calculated by the charge calculation means on the display unit;
The baggage delivery service management system according to claim 4 , further comprising: Each window terminal is
6. The baggage delivery service management system according to claim 5 , wherein the baggage receipt issuing unit is operated on condition that the baggage delivery fee calculated by the fee calculation unit is received. The baggage delivery service management system according to any one of claims 1 to 6 , wherein the baggage delivery processing means includes a voucher issuing means for issuing a baggage voucher.

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