JP7034800B2 - Baggage delivery support system and baggage delivery support method - Google Patents

Description

The present invention relates to a baggage delivery support system and a baggage delivery support method.

When a traveler purchases souvenirs or other items at a travel destination, the traveler carries the items with him during the trip, returns home from the trip, and then sorts the souvenirs at home according to the person to whom the souvenirs are given. .. In such a case, the amount of baggage increases, so the product may be delivered from the travel destination to the home. In Patent Document 1, a storage box for souvenirs is prepared for individual travelers on a sightseeing bus in order to efficiently request delivery in bulk when the end of the trip is approaching to some extent. According to this, souvenirs stored in the storage box can be packed together at the end of the trip and delivered to homes overseas or the like.

Japanese Unexamined Patent Publication No. 2010-134853

However, according to the above-mentioned method, it cannot be applied to a trip that does not use a sightseeing bus or the like (a solo trip or a movement that uses transportation other than a sightseeing bus). Even if this method is used, it is necessary to prepare storage boxes for the number of travelers on the sightseeing bus, and it is necessary to secure a space for installing the storage boxes in the sightseeing bus. Further, since the size of the vehicle body is determined for the means of transportation, the capacity that can secure the storage box in the vehicle body is limited. In addition, there is a limit to the capacity that can be stocked in the storage box, and it is possible to abandon the purchase of large items that cannot be stored in the storage box.

The present invention has been made in view of such circumstances, and an object thereof is a baggage delivery support system capable of carrying goods during a trip without installing a storage box in the means of transportation used by the traveler. And to provide a baggage delivery support method.

In order to solve the above-mentioned problems, the present invention acquires user information which is information about a user, aggregation destination information which is information about an aggregation destination, and a delivery management code which individually identifies a delivery item. A storage unit that stores the user information, the aggregation destination information, and at least one delivery management code as service information, and a label that can attach the service information stored in the storage unit to the delivery are printed. It has an output unit that outputs label issuance data.

Further, in one aspect of the present invention, the acquisition unit acquires user information which is information about the user, aggregation destination information which is information about the aggregation destination, and a delivery management code which individually identifies the delivery. The storage unit stores the user information, the aggregation destination information, and at least one delivery management code as service information, and the output unit can attach the service information stored in the storage unit to the delivery. This is a baggage delivery support method that outputs label issuance data.

As described above, according to the present invention, by using the label on which the aggregation destination is printed, even if there is an increased amount of luggage during the trip, it can be shipped so as to be aggregated at the aggregation destination. This makes it possible to carry goods during the trip without installing a storage box in the means of transportation used by the traveler. In addition, since the packages are aggregated, it is possible to collectively ship them to another location at the aggregation destination.

It is a schematic block diagram which shows the structure of the baggage delivery support system by 1st Embodiment of this invention. It is a figure explaining the flow of a user's itinerary and the flow of a delivery support system. It is a figure which shows an example of the reception screen of a reception terminal. It is a figure which shows an example of a delivery label. It is a figure which shows an example of a delivery label. It is a figure which shows an example of a delivery label. It is a figure explaining the shipping and aggregation of purchased souvenirs. It is a figure explaining the case where a user confirms the purchase history of a souvenir using a user terminal 10. It is a figure which shows an example of the delivery label 150. It is a figure explaining the case where a part of the delivery label 150 is a copy type. It is a figure explaining the case where a part of the delivery label 150 is a copy type. It is a figure explaining the flow of the itinerary of a user, and the flow of a delivery support system in the 3rd Embodiment. It is a figure which shows an example of the reception screen of the reception terminal in a travel agency. It is a figure showing an example of a printed itinerary.

Hereinafter, the baggage delivery support system according to the embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a schematic block diagram showing a configuration of a baggage delivery support system according to the first embodiment of the present invention.
The baggage delivery support system 1 includes a user terminal 10, a reception server 20, a database 25, a service management server 30, an association storage unit 35, a delivery management server 40, and a numbering management database (numbering management DB) 45. , Shipping information database (shipping information DB) 46, a plurality of agency terminal 50s (agency terminal 50a, agency terminal 50b, ... Agency terminal 50n), aggregation destination terminal 60, and network 70. Consists of.
The user terminal 10, the reception server 20, the service management server 30, the delivery management server 40, the plurality of agency terminals 50, and the aggregation destination terminal 60 are connected via the network 70.

The user terminal 10 is a terminal used by the user, and is, for example, a smartphone, a tablet, a mobile phone, a computer, or the like.
The reception server 20 can communicate information regarding the application for the baggage delivery service, and accepts the application for the baggage delivery service. In this reception, application information representing the application contents may be input from an input device such as a keyboard or a mouse, and if the reception is possible, the user terminal 10, the delivery management server 40, the agency terminal 50, and the aggregation The application information input from the destination terminal 60 may be received via the network 70.
Further, the reception server 20 outputs label issuance data for printing a label that can be attached to the delivery, based on the received contents and the service information including the delivery management code. This output destination may be a printer as an external device connected to the reception server 20, or a terminal device (user terminal 10, agency terminal 50, aggregation destination terminal) provided at a place where a delivery label is printed. 60) may be used. The printer can print the delivery label based on the label issuance data. The label issuance data may include information that specifies the number of delivery labels to print.

The database 25 is connected to the reception server 20 and writes and reads various data in response to instructions from the reception server 20. Further, the database 25 has a user information storage unit 251, an aggregation destination information storage unit 252, and an itinerary information storage unit 253.

The user information storage unit 251 stores user information, which is information about the user. This user information is the name, address, telephone number, e-mail address, etc. of the user who uses the baggage delivery service.
The aggregation destination information storage unit 252 stores aggregation destination information which is information about the aggregation destination. Any place of the travel route can be used as the aggregation destination. For example, as the aggregation destination, one of the accommodation destinations to stay during the trip, the counter of the airport used when traveling, and the like can be used. The aggregation destination is a delivery destination for delivering the goods purchased or received during the trip from the shipping place provided at any place of the travel route (for example, the agency where the agency terminal 50 is installed). The designated location. During the trip, you may stop at multiple tourist spots and souvenir shops to buy souvenirs or receive goods at each place. Even in such a case, by delivering souvenirs and other goods from the agency to the collection destination, even if the number of souvenirs increases during the trip, by delivering from the agency, the user, that is, the traveler, You can travel without having to carry souvenirs as baggage. Even if the goods are delivered from a plurality of different agents, the delivered goods are delivered to the aggregation destination, so that the user can receive the packages together at the aggregation destination.

The itinerary information storage unit 253 stores itinerary information, which is information representing the itinerary traveled by the user. This itinerary information includes information about the stores that accept shipments of shipments in the itinerary.
This itinerary information represents the itinerary to be traveled by the user, and the itinerary of the package travel that can be applied for by the travel agency can be used, or the itinerary planned by the user can be used. In addition, whether or not to register the itinerary information can be arbitrarily decided by the user, and if registered, a service using the itinerary information can be provided.

The service management server 30 is connected to the network 70 and also to the reception server 20. Further, the service management server 30 is connected to the association storage unit 35.
The association storage unit 35 stores the user information stored in the user information storage unit 251 and the correspondence between the aggregation destination information storage unit 252, the itinerary information storage unit 253, the numbering management DB 45, and the shipping information DB 46. do. For example, by memorizing the correspondence relationship, it is possible to associate and refer to the user, the aggregation destination selected by the user, and the user's itinerary. The association storage unit 35 may store the correspondence, or may store each data in association with each other.

The delivery management server 40 is connected to the network 70 and also to the numbering management DB 45 and the shipping information DB 46. The delivery management server 40 issues a delivery management code in response to the registration of use of the baggage delivery service by the reception server 20. The delivery management code is information that individually identifies the deliverables. Multiple delivery management codes are issued to one user. In this case, even when the goods are delivered from a plurality of different agents during the trip, the delivery company can individually identify and manage the goods.

The numbering management DB 45 stores the delivery management code issued by the delivery management server 40.
The shipping information DB 46 stores status information indicating the shipping status of the delivered package. The shipping status includes, for example, information indicating the agency that collected the package, information indicating where the package is being delivered, information indicating whether or not the delivery has been completed, and the like.

The agency terminal 50 is provided in a store where luggage can be collected in the baggage delivery service. This store may be a souvenir store in a tourist resort, an airport counter, a highway service area, a store in a shopping mall, or the like. These stores may be travel routes or stores in the vicinity of the travel route. Further, the POS terminal 55 is connected to the agency terminal 50. When the product information of the product to be shipped is read at the agency store, the agency terminal 50 acquires the product information and the shipping management code of the label attached to the product and transmits the product information to the service management server 30. .. For example, when a souvenir is purchased by a user at an agency and a request is received from the user to deliver the souvenir to the aggregation destination, the clerk at the agency receives the souvenir barcode and the user. The delivery management code printed as a barcode on the delivery label received is read by the barcode reader. In response to this, the agency terminal 50 transmits the souvenir barcode and the delivery management code to the service management server 30. Here, the agency terminal 50 not only transmits the souvenir barcode, but also acquires the product name, purchase date, price, etc. corresponding to the souvenir barcode from the POS terminal 55 and manages the service as product information. It can also be transmitted to the server 30.

The POS terminal 55 (POS terminal 55a, POS terminal 55b) is a terminal that can use the functions of the POS (point of sales) system. By using the POS terminal 55, for example, when a barcode attached to a product at the time of product sales is read by a barcode reader, sales information (sales date / time, price, product name, product identification information, etc.) is stored.
The aggregation destination terminal 60 is installed at the aggregation destination.
The network 70 is the Internet, a public line network, or the like, and may have at least a part of a wireless section.

FIG. 2 is a diagram illustrating the flow of the user's itinerary and the flow of the delivery support system.
First, the user registers the application for the baggage delivery service at the reception counter of the airport that arrived on the outbound route of the travel route. In this case, the reception terminal installed in the reception counter accepts the input of application information (step S100). The reception terminal may be a terminal device capable of communicating with the reception server 20. The reception terminal accepts, for example, input of user information and aggregation destination information as application information.

FIG. 3 is a diagram showing an example of a reception screen of the reception terminal. As the user information, for example, the user's name, address, telephone number, and e-mail address are input. As the aggregation destination information, for example, information indicating the service counter of the airport where the return flight departs in the itinerary and the arrival deadline (date and time) of the aggregated luggage are input. As a delivery service different from the baggage delivery service in the present embodiment, a service for delivering luggage from one accommodation to the next accommodation and for delivering luggage from the accommodation to the airport where the return flight departs. When using, you can also enter information related to the service.
As application information, the return flight route and schedule may also be accepted as itinerary information. In addition, as for the arrival deadline of the packages to be collected, it is only necessary to set a deadline for delivery to the collection destination on a predetermined date and time. May be set.

When the application information is input, the reception terminal transmits the application information input to the reception server 20. When the reception server 20 receives the application information, the reception server 20 stores the user information in the user information storage unit 251 and stores the aggregation destination information in the aggregation destination information storage unit 252. If the itinerary information is also input, the reception server 20 stores the itinerary information in the itinerary information storage unit 253.
Then, the reception server 20 transmits the user information and the aggregation destination information to the delivery management server, and also makes a numbering request. When the delivery management server receives the user information, the aggregation destination information, and the numbering request, it issues a plurality of delivery management codes and stores the numbered delivery management code in the numbering management DB 45. The number of delivery management codes to be issued may be increased as the itinerary is longer. For example, in the case of an itinerary of 2 nights and 3 days, a number of delivery management codes will be issued according to the number of tourist spots and souvenir shops visited during that period. More specifically, if the number of tourist spots and souvenir shops that may be visited in one itinerary is 5, a delivery management code of about 5 to 8 is issued. The number of numbers to be issued may be set according to the request of the user.

The delivery management server 40 stores the issued delivery management code, the user information, and the aggregation destination information in the shipping information DB 46 in association with each other. Then, the delivery management server 40 transmits the issued delivery management code to the reception server 20.

When the reception server 20 receives the delivery management code from the delivery management server 40, the reception server 20 transmits the user information, the aggregation destination information, and the delivery management code to the service management server 30. The service management server 30 stores the received user information, aggregation destination information, and delivery management code in association with each other in the association storage unit 35. When the itinerary information is received by being transmitted from the reception server 20, the service management server 30 also stores the itinerary information in the association storage unit 35. The service management server 30 may store the user information, the aggregation destination information, and the delivery management code in association with each other, or may issue the associated code and send it to the reception server 20 to store the user information. The unit 251 may be associated with the aggregation destination information storage unit 252 and the itinerary information storage unit 253.

When the association by the service management server 30 is completed, the reception server 20 transmits the label issuance data based on the delivery management code, the user information, and the aggregation destination information to the reception terminal. Here, it suffices if the name of the user to be printed, the address and destination of the aggregation destination, and the delivery management code can be specified and printed on the delivery label. Therefore, label issuance data including the delivery management code, user information, and aggregation destination information may be transmitted from the reception server 20 to the reception terminal, and by transmitting the delivery management code from the reception server 20, the reception terminal is currently present. The delivery label may be printed by associating the received delivery management code with the name of the user who received the application and the address and destination of the aggregation destination. When the reception terminal receives the delivery management code, it prints the user information, the aggregation destination information, and the delivery management code on the label mount. As a result, a delivery label is issued (step S101).

4, FIG. 5, and FIG. 6 are diagrams showing an example of a delivery label.
In FIG. 4, the delivery label 100 has an aggregation destination (reference numeral 101), a user name (reference numeral 102), and a delivery management code (reference numeral 103) printed on a label mount by a printer in a print area (reference numeral 104). Ru. Here, the user name and the user ID can be printed in the user name field.
Further, such a delivery label 100 is configured by stacking a plurality of copy-type slips, a user copy slip, an agency copy, and a delivery company use slip (paste slip, etc.) on which copy-type papers are stacked. You may do so.
Further, such a delivery label 100 is used as a set when delivering one article. Since the user often visits a plurality of tourist spots and souvenir shops during the trip, it is preferable to print a plurality of sets of the delivery label 100. When a plurality of sets of delivery labels are printed, different delivery control codes are printed on each delivery label.
When printing a plurality of sets of delivery labels 100, for example, a plurality of sets of delivery labels 100 that can be separated along a cutting line may be printed as one bundle. In this case, as shown in FIG. 5, a set of delivery labels are printed on a label mount in which the delivery labels are vertically connected.
Further, as shown in FIG. 6, a label mount to which a plurality of sets of delivery labels 100 are assigned to one delivery sheet may be used. In this case, the affixed slip and the agency copy slip are arranged in the row direction on the delivery sheet. The same delivery management code is printed on the affixed slip and the agency copy slip in one line. Every time one package is shipped at the agency, the user separates the delivery label for one line and hands it to the clerk at the agency. As a result, the affixed slip is affixed to the delivered goods, and the agency copy slip remains as a copy at the agency. When a user copy slip is required, a delivery sheet laid out so that the user copy slips are lined up in one line may be used. If the purchase history can be confirmed on the user terminal 10 (described later), the user copy slip can be omitted.

The reception counter clerk hands the delivery label to the user. The user makes a trip on the first day after receiving the delivery label.
When a user purchases a souvenir at a souvenir shop in a tourist spot that he / she stopped by on the first day (step S102), the souvenir shop that purchased the souvenir does not carry it around while traveling, but the baggage delivery service. In the case of an agency store, when the souvenir is purchased, the delivery reception counter of the store requests that the souvenir be delivered to the aggregation destination.
In addition, when the user purchases a souvenir at a souvenir shop in a tourist resort that he / she stopped by on the second day after staying at the accommodation place for the first night (step S103), the delivery reception of that shop is accepted. Ask the counter to deliver the souvenirs to the collection destination. Here, when shopping is performed at a plurality of agency stores (souvenir sales stores) on the first day or the second day, souvenirs can be shipped from the plurality of stores. Here, the agency accepts the delivery of the package within the range up to the date and time when the collection can be accepted, which is set as the deadline set in time for the delivery deadline to the aggregation destination.

FIG. 7 is a diagram illustrating the shipping and aggregation of purchased souvenirs.
The purchased souvenirs are individually packed at each agency and shipped with the delivery label 100 affixed. For example, the souvenirs purchased at the agency A on the first day are packed at the agency A (reference numeral 200), attached with the delivery label 100, and shipped. The souvenirs purchased at B are packed at the agency B (reference numeral 201), and the delivery label 100 is affixed and shipped. Further, on the second day, the souvenirs purchased at the agency C, which is another agency, are packed at the agency C (reference numeral 202), and the delivery label 100 is affixed and shipped. These shipped souvenirs are delivered by the delivery company and delivered to the location designated as the aggregation destination (here, the counter at the airport as an example) by the arrival deadline (date and time) included in the aggregation destination information. In addition, in order to deliver by the arrival deadline, the date and time when the baggage delivery service can be aggregated is set for each agency according to the arrival deadline, and the user can accept it by the date and time when it can be accepted. For example, it can be aggregated (delivered) to the aggregation destination.

When the clerk of the agency receives a package delivery request using the baggage delivery service from the user, the delivery management code printed on the delivery label 100 of the package requested to be delivered is read by a reading device such as a barcode reader. .. The agency terminal 50 stores the read delivery management code and transmits the delivery management code and the agency identification information to the service management server 30. The agency store identification information is assigned to each of the agency store terminals 50 in advance as information for identifying a plurality of agency store terminals 50. The service management server 30 associates the received delivery management code with the agency identification information, stores it in the storage unit 35, and transmits it to the delivery management server 40. When the delivery management server 40 receives the delivery management code and the agency identification information, the delivery management server 40 remembers that the delivery request has been made in the delivery information DB 46, and is in charge of collecting the goods of the agency corresponding to the agency identification information. Send a pickup request to the terminal device of. The delivery person goes to the agency and collects the package in response to receiving the collection request by the terminal device.

The shipped packages are aggregated at the aggregation destination. For this aggregation, it is sufficient that the luggage is organized for each user. For example, the rack may be accommodated for each user, or a box may be prepared for each user, sorted for each user, and accommodated in the box (reference numeral 203). For example, when the souvenirs are stored in a box, the stored souvenirs can be packed together using the box and delivered to another place from the collection place by attaching the delivery label 204. The delivery label 204 may be printed and issued together with the delivery label 100 at the reception counter when the baggage delivery service is applied for, or may be printed or handwritten at the aggregation destination. At the aggregation destination, the work of sorting the packages for each user may be performed by the staff at the aggregation destination, or at the aggregation destination, the delivery company may sort and deliver the packages to the sections corresponding to the users.

Then, after staying at the accommodation place for the second night (step S105), the user goes to the reception counter at the airport where the collection is made and accepts the luggage (souvenirs) shipped by himself / herself on the third day. Receive at the counter (step S106). The user confirms whether the packages delivered to the aggregation destination have arrived. Then, the user selects and packs the package to be delivered in consideration of the received package and the brought package, and delivers the package to the final delivery location (step S107). Here, the packages collected at the collection destination can be shipped to the final delivery location as they are, or souvenirs that you want to bring on board the airplane as baggage can be brought without packing. In addition, although it is not a souvenir, some of the luggage that was carried during the trip can be packed together with the souvenir and shipped. In this way, the user can carefully examine the items to be carried on board and the items to be shipped among the collected souvenirs and the luggage carried at the collection place, and then ship the items. If the final delivery location is your home, it may take a few days for the shipped souvenirs to be delivered to your home. Even if it takes a long time, souvenirs can be shipped as luggage, and souvenirs that you want to hand over to the other party relatively quickly can be brought on board as baggage and handed to the other party at the required timing. In addition, when a large-sized souvenir is delivered to the final delivery location, it is more convenient for the user because the amount of luggage to be carried can be significantly reduced.
The user can receive the delivered package at a later date at the final delivery location (step S108).

According to the above-described embodiment, after consolidating at the consolidating place, it can be delivered to the final delivery place such as home as needed, so that each time a souvenir is purchased, it can be individually delivered from the store where it was purchased to the home. No need to deliver to. Therefore, it is not necessary to receive multiple packages at home. In addition, since it is not necessary to individually ship a plurality of packages from the travel destination to the home, it is possible to suppress an increase in the shipping fee.
In particular, if the user is a traveler from a foreign country, if an international delivery request is made from the destination store to a home in a foreign country each time a souvenir is purchased, the delivery cost tends to increase compared to domestic delivery. In addition, the days when each piece of luggage arrives at home tend to be different. Therefore, when the user is a traveler from a foreign country, it is possible to greatly reduce the shipping fee, reduce the number of times of receiving, and receive all at once in one day (once).

Further, in the above-described embodiment, the case where the application for the baggage delivery service is performed at the counter of the airport has been described. However, any location of the travel route may be used, but the first stage of the itinerary (for example, travel). It is preferable to be able to apply at the reception terminal of the reception counter installed at the place where you start), in that you will not have to carry souvenirs with you. It should be noted that such a reception terminal may be provided at a station or an agency store in addition to the airport, as long as it is possible to go to any place from the travel route. In that case, even a user who was supposed to purchase only enough souvenirs can start using the baggage delivery service from the middle of the trip.

Next, the second embodiment will be described. In this embodiment, a case where the user can confirm the purchase history of the souvenirs shipped to the aggregation destination will be described. In this embodiment, the parts common to the first embodiment will be omitted, and the parts different from each other will be described.

FIG. 8 is a diagram illustrating a case where a user confirms a purchase history of a souvenir using a user terminal 10.
In this figure, when the delivery label 100 is issued in response to the input of the application information for the baggage delivery service on the reception server 20, the staff at the reception terminal hands the delivery label 100 to the user. During the trip, the user purchases the souvenir 180 at the store (agency store), hands the delivery label 100 to the clerk, and informs the clerk that the baggage delivery service will be used. At this time, the store clerk reads the POS code of the souvenir 180 by the reading device, sells the souvenir, and reads the delivery management code of the delivery label 100 that received 00 from the user by the reading device. The agency terminal 50 acquires the POS code and the delivery management code from the reading device. The agency store terminal 50 acquires the product information corresponding to the POS code and the purchase date and time of the product from the POS terminal, and also stores the store information corresponding to the agency identification information assigned to itself, the product information, the purchase date and time, and the like. The delivery management code is transmitted to the service management server 30.

When the service management server 30 receives the store information, product information, purchase date and time, and delivery management code transmitted from the agency terminal 50, the service management server 30 associates the store information, product information, and purchase date and time with the received delivery management code. After storing in the association storage unit 35 (or associating in the database 25), the store information, product information, purchase date and time, and delivery management code are transmitted to the delivery management server 40. Here, the product information, the purchase date and time, and the store information may be stored as souvenir information. When the delivery management server 40 receives the store information, the product information, the purchase date and time, and the delivery management code, the delivery management server 40 stores the store information, the product information, and the purchase date and time in association with the delivery management code stored in the shipping information DB 46.

The user operates the user terminal 10 carried by himself / herself to access the screen of the service menu of the baggage delivery service. When the user selects the "souvenir information" button in the service menu, the user terminal 10 displays the souvenir purchase history screen 10a. For example, the user terminal 10 transmits a souvenir purchase history transmission request to the service management server 30 together with the user ID after the user ID is input by the user. The service management server 30 of the baggage delivery service reads the souvenir information associated with the user ID from the association storage unit 35 based on the user ID received from the user terminal 10, and transmits the souvenir information to the requesting user terminal 10. do. The user terminal 10 displays the received souvenir information on the souvenir purchase history screen 10a. If you have purchased souvenirs multiple times, each souvenir information will be displayed over multiple lines for the purchased souvenirs. Here, since the purchase history of souvenirs is displayed using the product information obtained from the POS terminal 55, the product name, purchase date and time, price, purchase store, etc. can be displayed on the souvenir purchase history screen 10a. can. In addition, since the purchase price of each item is known, the total amount of souvenirs purchased and the total number of items purchased can be grasped by totaling the purchase prices.

By referring to the purchase history displayed on the souvenir purchase history screen 10a, the user can appropriately confirm when and at which store what was purchased during the trip. This makes it possible to purchase souvenirs while considering the progress of the itinerary and the history of purchased souvenirs, and considering what kind of souvenirs to purchase in the subsequent itinerary. In addition, when checking the packages collected at the aggregation destination, it is necessary to confirm whether all the packages delivered to the aggregation destination are available at the aggregation destination by comparing with the information displayed on the souvenir purchase history screen 10a. Can be done.

Further, here, since the souvenir information is transmitted to the delivery management server 40 and can be stored in the shipping information DB, when the delivery management server 40 receives the confirmation request of the shipping status of the package from the user terminal 10. In addition, souvenir information can be transmitted together with the delivery status of each package associated with the user ID of the user terminal 10. As a result, the delivery status and souvenir information are displayed on the screen of the user terminal 10 for each delivery management code. Therefore, the user can grasp the delivery status of the shipped souvenirs to the aggregation destination, and can also grasp which products are delivered. In addition, as the delivery status, the delivery position information indicating where the shipped package is currently located, the receipt information indicating whether or not the aggregation destination has received the package, and the delivery person collects the package from the agency. Information such as the scheduled date and time is displayed. Therefore, the user can grasp the situation in which the delivered package is delivered to the aggregation destination.
Further, since the souvenir information is additionally stored in the association storage unit 35 at any time each time it is shipped, the user can easily check the purchase history even during the trip.

This is a modified example in which the user can confirm the purchase history in the second embodiment. In this example, a case where the user confirms the purchase history without using the user terminal 10 will be described.
FIG. 9 is a diagram showing an example of the delivery label 150. The delivery label 100 in the first embodiment has described the case where a plurality of slips are overlapped to form one delivery label 100. In this example, the sticker slip 151, the store copy 152, and the user copy are described. Each of the 153 slips is printed on one delivery label. Each slip can be separated, for example, by a cut line. Further, as in the first embodiment, each slip is printed with an aggregation destination, a user name, and a delivery management code. The sticker 151 and the user copy 153 may have a stamp column for stamping the reception stamp of the store when the agency accepts the shipment of the package. Here, the store copy 152 is provided with an entry field 152a, and the user copy 153 is provided with an entry field 153a so that the user or the clerk of the agency store can enter the information. In the entry fields 152a and 153a, for example, the name of the purchased souvenir, the date and time of purchase, and other contents related to the souvenir to be shipped can be described. The clerk of the agency may fill in the entry field 152a and the user may fill in the entry field 153a, and some of the contents may be different. For example, the purchase date, the store name, and the product name may be entered in the entry field 152a, and the price may be entered in the entry field 153a in addition to the purchase date, the store name, and the product name.

FIG. 10 is a diagram illustrating a case where a part of the delivery label 150 is a copy type. The entry field 152a and the entry field 153a may be entered individually, but as shown in this figure, the store copy 152 and the user are based on the boundary between the store copy 152 and the user copy 153. It may be bent so as to overlap with the copy 153. Then, a copy area 160 may be provided so that the content entered in the entry field 152a of the store copy 152 is copied on the back surface of the user copy 153. As a result, the content entered in the store copy 152 is copied on the back surface of the user copy 153. Then, as shown in FIG. 11, when the folded user copy 153 is unfolded, the position corresponding to the entry field 152a is set on the back surface of the user copy 153 (the surface facing the store copy 152 when folded). The entries have been transcribed. This transferred area can be used as an entry field 153a. By transcribing in this way, it is not necessary to individually fill in the entry fields of the store copy 152 and the user copy 153.

When the user ships the souvenirs to the collection destination at the agency store, by storing the slip of the user copy 153, the user terminal 10 can check the history of when and which souvenirs were shipped from which store. It can be grasped without using. In addition, the user copy 153 can also be used to confirm the packages collected at the collection destination.

Next, a third embodiment will be described. In this embodiment, the parts common to the first embodiment will be omitted, and the parts different from each other will be described. In this embodiment, the difference from the first embodiment is that the method of registering the application information and the form (itinerary) issued to the user are added.
FIG. 12 is a diagram illustrating the flow of the user's itinerary and the flow of the delivery support system in the third embodiment.
First, when applying for a tour at a travel agency, the user also applies for a baggage delivery service. In response to this application, the clerk of the travel agency performs an operation of inputting application information from the reception terminal. The reception terminal inputs application information according to the operation input of the clerk of the travel agency, and transmits the input application information to the reception server 20 via the network 70. The application information transmitted here includes user information, aggregation destination information, and itinerary information. The itinerary information is information according to the contents of the tour applied by the user, and includes information on the reserved transportation system, accommodation location, accommodation schedule, and the like. The reception server 20 registers the application by storing the received application information in the database 25 (step S300).

FIG. 13 is a diagram showing an example of a reception screen of a reception terminal at a travel agency. As the user information, the user's name, address, telephone number, and e-mail address are input as in the first embodiment. In addition, a tour name (reference numeral 300) indicating the type of tour for which the user has applied is input. Further, in the input field (reference numeral 301) for whether or not to apply for the baggage delivery service, the option of "apply" is selected. Then, among the places to stop by in the applied tour, the place that can be selected as the aggregation destination and the arrival deadline (date and time) of the luggage to be aggregated are input (reference numeral 302). In this embodiment, the accommodation of the final accommodation is set as the aggregation destination, for example.

According to the registration of the application, various information is associated with each other by the service management server 30 and stored in the association storage unit 35, and the delivery management code is issued by the delivery management server 40 and associated with the application information in the association storage unit. It is stored in 35. Further, the delivery management server 40 stores the numbered delivery management code in the numbering management DB 45 and the shipping information DB 46.

When the association by the service management server 30 is completed and the delivery management code is transmitted from the reception server 20, the reception terminal receives the delivery management code and prints the user information, the aggregation destination information, and the delivery management code on the label mount. do. As a result, a delivery label is issued (step S301). The delivery label issued here may be the delivery label 100 in the above-described embodiment, or may be the delivery label 150. Further, the reception terminal prints the itinerary by a printer. The itinerary is printed based on the itinerary data generated based on the itinerary information. This itinerary data may be generated at the reception terminal, or may be generated by the reception server 20 or the service management server 30 based on the itinerary information.

FIG. 14 is a diagram showing an example of a printed itinerary. The itinerary table 320 is printed with the itinerary table 321, the tourist map 322, and the agency information 323 based on the contents of the applied tour (itinerary information). The travel itinerary table 321 is information showing the contents of the plan such as the tour schedule, visiting places such as sightseeing spots and souvenir shops, and accommodation places. The tourist map 322 is information showing a schematic map of an area including places (sightseeing spots and souvenir shops) visited in the itinerary. The agency store information 323 is information including the name and address of the agency store and recommended information in the agency store among the stores and tourist spots listed on the tourist map. Further, the agency information 323 may include the agency that can be used in the applied tour even if it is not posted on the tourist map 322. The recommended information may include information determined by the travel agency. In addition, recommended information determined according to the user's attributes (age, gender, country, etc.) may be included. Recommended information includes content that introduces recommended souvenirs.

The travel agency clerk gives the user a printed delivery label and itinerary. The user receives the delivery label and itinerary, keeps it until the day of departure, and carries it with him when he departs. According to this embodiment, since the user can apply in advance and receive the delivery label and the itinerary, it is not necessary to apply for the baggage delivery service at the reception counter or the like at the airport.

Here, the case where the user goes to the travel agency to apply for a trip has been described, but the user accesses the travel reception site of the travel agency using the user terminal 10 and applies for application information and a tour. You may make an application for. In this case, the travel agency may print the delivery label and itinerary and mail it to the user together with the tickets required for the tour.

The user brings the delivery label and itinerary to travel on the first day. When the user purchases souvenirs at a souvenir shop in a tourist resort that he / she stopped by on the first day (step S302), he / she requests that the souvenirs be delivered to the aggregation destination at the delivery reception counter of the shop. When the user purchases a souvenir at a souvenir shop in a tourist resort that he / she stopped by on the second day after staying at the accommodation place for the first night (step S304), the delivery reception counter of that shop is displayed. Ask them to deliver the souvenirs to the destination. Here, when the delivery date is the arrival deadline date, the pick-up acceptance date and time is set so as to be in time for the delivery deadline date and time. The agency will accept the delivery of the package until the date and time when the pickup can be accepted.

The user can receive the collected luggage at the accommodation place of the final accommodation. Here, the collected luggage is received, and the collected luggage from the accommodation place is shipped to the home on the morning of the next day after staying (step S307). The user can receive the delivered package at the final delivery location at a later date (step S308).

In this embodiment, since it is possible to go on a trip after having the delivery label issued in advance, it is not necessary to apply for the baggage delivery service at the reception counter or the like at the airport during the trip. In addition, if the aggregation destination is set as the final accommodation destination, the aggregated luggage can be packed and shipped to the home at the time of check-out at the accommodation location, so it is necessary to stop by the reception counter at the airport. do not have.

In the embodiment described above, when it is possible to refer to the information stored in the association storage unit 35 at the aggregation destination, the delivery management code of the aggregated package is read by the reading device, and the delivery management code is read. The user name corresponding to the above may be read out from the association storage unit 35 and sorted by the sorting device. In this case, it is not necessary for the staff or the delivery company at the aggregation destination to sort.

In addition, even if the trip is a lot of travel, even if there are many souvenirs purchased during the trip, it is possible to travel with only a small amount of luggage without carrying those souvenirs, and most users can travel. It is also possible to travel empty-handed. This can contribute to the improvement of the migration rate and the amount of consumption at the travel destination.

Since souvenirs are shipped from the agency and collected at the collection destination, they do not require a storage place for transportation such as buses and trains. As a result, the size of luggage that can be brought into the means of transportation and the limitation of the storage capacity are not affected.
In addition, since the user can receive all the souvenirs and other packages at the collection destination, check each purchased item before shipping it in bulk or carrying it on board as baggage. Can be packed. It is also possible to ship a part of the baggage that was carried with the souvenirs without delivering it to the collection destination. Therefore, by collecting the number of packages to be delivered from the travel destination to the home, the number can be reduced to one, for example. Since it can be packed together, it is possible to reduce the shipping fee compared to shipping souvenirs to home each time they are purchased. In addition, since the number of shipments can be reduced, it is possible to contribute to the reduction of physical distribution from the viewpoint of the number of shipments. In particular, since foreign travelers need to make international deliveries, there is a great merit in reducing shipping charges by reducing the number of deliveries.

Since it is possible to deliver the luggage to your home after collecting it from the collection destination, you can check the number of times you received it at home, including the luggage such as souvenirs that increased during the trip and your own luggage that you carried before departure. It is also possible to do it once.
Further, by applying for the baggage delivery service in advance at the user terminal 10 or the travel agency, the delivery label can be received before the trip. Therefore, it is not necessary to stop at the counter for application during the trip, and the delivery label can be used from the first day of the trip.

Further, in the above-described embodiment, the case where the aggregation destination is the reception counter or the accommodation place of the airport has been described, but the home can also be set as the aggregation destination. When the aggregation destination is home, in the second embodiment, the purchase history can be confirmed even during a trip by using the user terminal 10 or the user copy slip.

Each device or server in the above-described embodiment may be realized by a computer. In that case, a program for realizing this function may be recorded on a computer-readable recording medium, and the program recorded on the recording medium may be read by a computer system and executed. The term "computer system" as used herein includes hardware such as an OS and peripheral devices. Further, the "computer-readable recording medium" refers to a portable medium such as a flexible disk, a magneto-optical disk, a ROM, or a CD-ROM, and a storage device such as a hard disk built in a computer system. Further, a "computer-readable recording medium" is a communication line for transmitting a program via a network such as the Internet or a communication line such as a telephone line, and dynamically holds the program for a short period of time. It may also include a program that holds a program for a certain period of time, such as a volatile memory inside a computer system that is a server or a client in that case. Further, the above program may be for realizing a part of the above-mentioned functions, and may be further realized for realizing the above-mentioned functions in combination with a program already recorded in the computer system. It may be realized by using a programmable logic device such as FPGA (Field Programmable Gate Array).

Although the embodiments of the present invention have been described in detail with reference to the drawings, the specific configuration is not limited to this embodiment, and includes designs and the like within a range that does not deviate from the gist of the present invention.

10 User terminal 20 Reception server 30 Service management server 40 Delivery management server 45 Numbering management DB
46 Shipping information DB
50, 50a, 50b, 50n Agency terminal 55, 55a, 55b POS terminal 60 Aggregation destination terminal 70 Network 100, 150 Delivery label 320 Itinerary

Claims (6)

An acquisition unit that acquires user information, which is information about users, aggregation destination information, which is information about aggregation destinations, and a delivery management code that individually identifies deliveries.
A storage unit that stores the user information, the aggregation destination information, and at least one delivery management code as service information.
An output unit that outputs label issuance data that prints a label that can attach the service information stored in the storage unit to the delivery, and an output unit .
When the product information of the product to be shipped is read at the store, the product information registration unit that acquires the product information and the delivery management code of the label attached to the product and stores it in the storage unit, and
With a product information output unit that outputs product information corresponding to the delivery management code to the terminal device in response to a request from the terminal device.
Baggage delivery support system with. An acquisition unit that acquires user information, which is information about users, aggregation destination information, which is information about aggregation destinations, and a delivery management code that individually identifies deliveries.
A storage unit that stores the user information, the aggregation destination information, and at least one delivery management code as service information.
It is a baggage delivery support system having an output unit that prints label issuance data that prints a label that can affix service information stored in the storage unit to a delivery item.
The acquisition unit further acquires itinerary information, which is information representing the itinerary traveled by the user.
The baggage delivery support system is
Itinerary data generation unit that generates itinerary data that prints an itinerary that includes information about the store that accepts the delivery of deliveries in the itinerary.
Baggage delivery support system with. A user copy that can be separated from the label is provided in a part of the label printed based on the label issuance data, and the user copy has an area in which the contents related to the delivered product can be described. The baggage delivery support system according to claim 1 or claim 2 provided. It has a reception terminal provided on any of the routes on which the user travels, and has a reception terminal.
The reception terminal has an input unit for inputting the user information and the aggregation destination information, and
It has an output unit that outputs the input user information and the aggregation destination information.
The baggage delivery support system according to any one of claims 1 to 3, wherein the acquisition unit acquires user information and aggregation destination information from the output unit. The acquisition unit acquires user information, which is information about users, aggregation destination information, which is information about aggregation destinations, and a delivery management code that individually identifies deliveries.
The storage unit stores the user information, the aggregation destination information, and at least one delivery management code as service information.
The output unit outputs label issuance data for printing a label on which the service information stored in the storage unit can be attached to the delivery .
When the product information registration unit reads the product information of the product to be shipped at the store, the product information and the delivery management code of the label attached to the product are acquired and stored in the storage unit.
The product information output unit outputs the product information corresponding to the delivery management code to the terminal device in response to a request from the terminal device.
Baggage delivery support method. The acquisition unit acquires user information, which is information about users, aggregation destination information, which is information about aggregation destinations, and a delivery management code that individually identifies deliveries.
The storage unit stores the user information, the aggregation destination information, and at least one delivery management code as service information.
The output unit outputs label issuance data for printing a label on which the service information stored in the storage unit can be attached to the delivery .
The acquisition unit further acquires itinerary information, which is information representing the itinerary traveled by the user.
The itinerary data generation unit generates itinerary data that prints the itinerary including information about the store that accepts the delivery of the delivery in the itinerary.
Baggage delivery support method.

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