JP2021196796A - Information processing device, information processing method, and information processing program - Google Patents

Abstract

To provide an information processing device capable of relieving congestion due to overtourism, an information processing method, and an information processing program.SOLUTION: In an information processing system, an information processing device 100 comprises an acquisition unit 131, an estimation unit 132, a creation unit 133, and a provision unit 135. The acquisition unit 131 acquires log data on user actions at a planned visit site, and network information on the planned visit site. The estimation unit 132 estimates a congestion state of the planned visit site on the basis of the information acquired by the acquisition unit 131. The creation unit 133 creates a sightseeing route following the planned visit site according to the congestion state estimated by the estimation unit 132. The provision unit 135 provides information on sightseeing guidance according to the sightseeing route created by the creation unit.SELECTED DRAWING: Figure 4

Description

The present invention relates to an information processing apparatus, an information processing method and an information processing program.

Technology is disclosed that flexibly changes the user's travel and tourism plans in the middle of the itinerary.

Japanese Unexamined Patent Publication No. 2016-139263

In recent years, overtourism, in which tourists with more than capacity are rushing to tourist destinations, has become a problem. However, the conventional technique has not examined the problem of overtourism and has not been able to sufficiently deal with it.

The present application has been made in view of the above, and an object thereof is to alleviate congestion due to overtourism.

The information processing apparatus according to the present application is based on an acquisition unit that acquires log data regarding a user's behavior at a planned visit location and information on a network regarding the planned visit location, and information acquired by the acquisition unit. An estimation unit that estimates the congestion status of the planned visit site, a creation unit that creates a sightseeing route that goes around the planned visit site according to the congestion status estimated by the estimation unit, and a sightseeing route created by the creation unit. It is characterized by having a providing department that provides information on tourist information in accordance with the above.

According to one aspect of the embodiment, congestion due to overtourism can be alleviated.

FIG. 1 is an explanatory diagram showing an outline of an information processing method according to an embodiment. FIG. 2 is a diagram showing a configuration example of an information processing system according to an embodiment. FIG. 3 is a diagram showing a configuration example of the terminal device according to the embodiment. FIG. 4 is a diagram showing a configuration example of the information processing apparatus according to the embodiment. FIG. 5 is a diagram showing an example of a user information database. FIG. 6 is a diagram showing an example of a log information database. FIG. 7 is a diagram showing an example of a congestion information database. FIG. 8 is a diagram showing an example of a route information database. FIG. 9 is a flowchart showing a processing procedure according to the embodiment. FIG. 10 is a diagram showing an example of a hardware configuration.

Hereinafter, an information processing apparatus, an information processing method, and an embodiment for implementing an information processing program (hereinafter referred to as “embodiment”) according to the present application will be described in detail with reference to the drawings. Note that this embodiment does not limit the information processing apparatus, information processing method, and information processing program according to the present application. Further, in the following embodiments, the same parts are designated by the same reference numerals, and duplicate explanations are omitted.

[1. Overview of information processing method]
First, with reference to FIG. 1, an outline of an information processing method performed by the information processing apparatus according to the embodiment will be described. FIG. 1 is an explanatory diagram showing an outline of an information processing method according to an embodiment. In FIG. 1, a case where a tourist route around the tourist spot is created and changed according to the congestion situation of the tourist spot that the user wants to guide and the attributes and interests of the user will be described as an example.

As shown in FIG. 1, the information processing system 1 includes a terminal device 10, an information providing device 100, and a log server 200. The terminal device 10, the information providing device 100, and the log server 200 are connected to each other via a network N (see FIG. 2) so as to be able to communicate with each other by wire or wirelessly.

The terminal device 10 is a smart device such as a smartphone or tablet used by the user U, and can communicate with an arbitrary server device via a wireless communication network such as 4G (Generation) or LTE (Long Term Evolution). It is a portable terminal device that can be used. Further, the terminal device 10 is a screen of a liquid crystal display or the like, and has a screen having a touch panel function, and various types of display data such as contents such as tap operation, slide operation, scroll operation, etc. from the user by a finger, stylus, or the like. Accepts the operation of. The operation performed on the area of the screen on which the content is displayed may be an operation on the content. Further, the terminal device 10 may be not only a smart device but also an information processing device such as a desktop PC (Personal Computer) or a notebook PC. Here, a smartphone will be described as an example.

The information providing device 100 is an information processing device that provides route guidance to the terminal device 10 of the user U when visiting a planned visit site such as a sightseeing spot or a facility, and is realized by a server device, a cloud system, or the like. .. Here, the information providing device 100 predicts the congestion situation of the planned visit site in advance and creates a sightseeing route (sightseeing tour route, sightseeing course, sightseeing plan, etc.). Further, when the information providing device 100 is providing tourist information according to the created sightseeing route, when congestion occurs (or when congestion is expected to occur) on the planned visit site or the route to that site (on the way). To avoid congestion and change the tourist route to guide other places that are not congested at that time as new planned visits.

Tourist spots include, for example, tourist spots, landmarks, castles / castle ruins, temples and shrines, parks, gardens, famous places, historic sites, scenic spots, hot springs, mountains, watersides (coasts / lakesides / riverbeds) and the like. Further, the tourist spot may be a tourist farm, a guest ranch, or the like.

Facilities include, for example, large commercial facilities (shopping centers / outlet malls / underground streets), entertainment facilities (theme parks / amusement parks / amusement parks / movie theaters / zoos / aquariums / pools / bathing facilities), cultural facilities (halls / theaters / libraries). / Museums / Museums), complex facilities, sports facilities, accommodation facilities (hotels / inns), campgrounds, parking lots, service areas (SA) and parking areas (PA), or railway stations, roadside stations, airports, ports ( Boarding area) etc. Further, the facility may be an individual store such as a convenience store, a supermarket, a drug store, a home center, a retail store such as a discount store, a cafe, a restaurant, or a restaurant such as a bar.

The log server 200 is an information processing device that acquires various log data (history information). Specifically, the log server 200 acquires log data indicating the behavior of each user located in each area (area). For example, the log server 200 acquires a position history, which is a history of the positions of the user U, from the terminal device 10. Further, the log server 200 acquires the search history, which is the history of the search query input by the user U, from the search server (search engine). Further, the log server 200 acquires a browsing history, which is a history of the content browsed by the user U, from the content server. Further, the log server 200 acquires a purchase history, which is a purchase history by the user U, from an electronic commerce server or an electronic payment server. Further, the log server 200 acquires the posting history, which is the history of posting by the user U, from the posting server or the SNS (Social Networking Service) server that provides the word-of-mouth posting service. The log server 200 can acquire various types of information in addition to the above-mentioned information. For example, the log server 200 acquires information on the attributes of the user U such as the age, gender, family structure, and financial status of the user U.

Further, the log server 200 acquires information on the network regarding the facilities located in each area. For example, the log server 200 acquires information on the network regarding the user U who has visited a facility located in each area. Further, the log server 200 acquires information about the facility, which is information posted by the user U who visited the facility located in each area, based on the acquired posting history. In addition, the log server 200 provides information on the locations and categories of facilities located in each region (for example, categories of store formats such as cafes and restaurants, categories of dishes handled in stores such as Italian and French) at the terminals of each facility. Obtained from the device. Further, the log server 200 can acquire various types of information in addition to the above-mentioned information. For example, the log server 200 acquires information about the facility such as the business hours of the facility and the possibility of smoking in the facility.

Further, the log server 200 acquires information on the network regarding each region. For example, the log server 200 can be used for temperature, weather, news, road traffic information, warnings and warnings, snow depth (snow depth), altitude, presence / absence of toilets, presence / absence of parking lots, and locations with roofs in each region. Get information on the network about each region such as presence / absence. Further, the log server 200 acquires real-time congestion information in each area and each facility. The information providing device 100 or the log server 200 may estimate the real-time congestion status in each region or facility from the acquired action logs (position history, purchase history, posting history, etc.) of each user.

[1-1. Outline of information provision method]
First, with reference to FIG. 1, an outline of the information providing method according to the present embodiment will be described.

As shown in FIG. 1, the log server 200 constantly acquires log data indicating the behavior of each user from the terminal device 10 of each user located in each area (area) (step S1).

In FIG. 1, five users U1 to U5 are shown as an example of the user U. Further, as an example of the terminal device 10, five terminal devices 10A to 10E are shown. However, in reality, the present invention is not limited to these examples.

Further, the log server 200 acquires information on the network regarding each area and each facility located there (step S2).

The log server 200 may extract or estimate information about each area or each facility from the log data indicating the behavior of each user.

The information providing device 100 receives a request (request) for tourist information about a predetermined tourist spot from the terminal device 10 of the user U (step S3).

The request for tourist information includes, for example, a region name or a tourist place name. The request for tourist information may include a plurality of planned visit sites that the user U wishes to visit in a predetermined area.

Then, the information providing device 100 responds to the request for tourist information from the terminal device 10 of the user U, from the log server 200, the log data of each user located in the tourist spot and its vicinity, the tourist spot and its surroundings. Acquire information about the surroundings (step S4).

Then, the information providing device 100 estimates the congestion status of the tourist spot and its surroundings from the acquired log data and information about the tourist spot and its surroundings (step S5).

For example, the information providing device 100 includes the current position and position history of each user located in and around the tourist spot, the posting history of each user's SNS, and sensor data from various sensors mounted on the terminal device 10 of each user. , The congestion situation in and around the tourist spot is estimated from the information about the distance between each user (between the terminal devices). That is, the information providing device 100 estimates the congestion status of the tourist spot and its surroundings by using the large-scale data (big data) collected from each user.

At this time, the information providing device 100 may estimate the congestion status for each time zone with respect to the congestion status in and around the tourist spot. For example, if the time zone is "5 to 7 o'clock", it may be estimated as "vacant", if it is "7 to 10 o'clock", it may be estimated as "crowded".

In reality, the log server 200 may estimate the congestion status of the tourist spot and its surroundings from the log data and information about the tourist spot and its surroundings. In this case, the information providing device 100 acquires information on the estimated congestion status of the tourist spot and its surroundings from the log server 200.

Then, the information providing device 100 creates a sightseeing route around the sightseeing spot so as to avoid congestion based on the information on the congestion situation of the sightseeing spot and its surroundings (step S6).

For example, the information providing device 100 creates a sightseeing route so as to visit from a relatively less crowded (vacant) planned visit site among a plurality of planned visit sites. Also, to prevent a large number of users from concentrating on one place at the same time, create a sightseeing route with a different order and time to visit the planned visit site for each fixed number of people. That is, the sightseeing route includes a plurality of planned visit sites that the user U wants to visit.

Further, the information providing device 100 creates a sightseeing route so as to visit in the early morning or dusk if the planned visit site is expected to be vacant in the early morning or dusk from the history information regarding the past congestion situation. At this time, the information providing device 100 creates a sightseeing route according to the attributes and interests of the user U. For example, create a sightseeing route to visit famous temples and shrines early in the morning, and then visit local secret shrines for those who like visiting temples and shrines. Also, for those who like sweets, we will create a sightseeing route to visit the newly opened hot topic cafe in the local area. In this way, the information providing device 100 distributes the planned visit sites according to the attributes and interests of the user U, and plans and proposes a sightseeing route that avoids congestion.

Information on the attributes and interests of the user U can also be obtained from the log data of past actions. For example, the information providing device 100 estimates the attributes of the user U and the target of interest from the past purchase history of the user U, the past search history of the user U, the browsing history of the SNS of the user U, the posting history, and the like. The planned visit location suitable for the user U may be determined.

In particular, since it is expected that the destination and the behavior there will be searched and investigated in advance on the day before the trip, the planned visit destinations that the user U is strongly interested in in the search history on the day before or the latest of the sightseeing. It contains many search queries (keywords) and search results about the behavior there.

Then, the information providing device 100 implements tourist information to the terminal device 10 of the user U according to the created sightseeing route (step S7).

That is, the information providing device 100 provides information on tourist information to the terminal device 10 of the user U. For example, the information providing device 100 navigates the planned visit site and the route to the user U according to the created sightseeing route. Further, the information providing device 100 may provide the terminal device 10 of the user U with detailed information about the planned visit site, coupon information of the planned visit site and facilities around the site, and the like.

Here, when the information providing device 100 provides tourist information to the terminal device 10 of the user U, when congestion (overcrowding, congestion, etc.) occurs (or congestion occurs) on the planned visit site or route. (When is expected), it is confirmed with the user U whether or not he / she wants to avoid congestion and guide to another place (route change) (step S8).

If the user U does not wish to be guided to another place, the information providing device 100 continues the current tourist information toward the originally planned visit location (step S9).

When the user U wishes to be guided to another place, the information providing device 100 searches for an unvisited place in the vicinity where congestion has not occurred, based on the position information of the user U at that time, and is congested. A new planned site to be visited is determined from the unvisited places in the vicinity where the above has not occurred (step S10).

The unvisited places in the vicinity are tourist spots and facilities in the vicinity that the user U has not yet visited. At this time, the unvisited places in the vicinity may be places that were not included in the created sightseeing route (original sightseeing route). In addition, the unvisited places in the vicinity may be other planned visit places included in the created sightseeing route. In addition, the information providing device 100 determines a new planned visit location according to the attributes and interests of the user U, or the request at that time (meal / break / shopping at a convenience store, etc.). For example, if a store that provides food or the like that user U likes is located in the vicinity, that store is determined as a new planned visit site.

Then, the information providing device 100 changes the sightseeing route so as to visit the new planned visit site and then the original planned visit site (step S11).

That is, the information providing device 100 rearranges the order (visit order) of the planned visit sites included in the sightseeing route so that the original planned visit site can also be visited after visiting the new planned visit site. Therefore, it is preferable that the new planned visit site is not significantly far from the original planned visit site. Further, it is preferable that the changed sightseeing route is a sightseeing route that is comfortable for the user U to move.

Then, the information providing device 100 implements new tourist information to the terminal device 10 of the user U according to the changed tourist route (step S12).

In addition, when the information providing device 100 is providing tourist information to a new planned visit site, if congestion occurs (or is expected to occur) on the new planned visit site or the route to that site. In the case), the user U is asked again whether or not he / she wants to avoid congestion and be guided to another place (return to step S8).

In addition, the information providing device 100 desires to be guided to the original planned visit site when the congestion of the originally planned visit site is alleviated when the tourist information is being provided to the new planned visit site. You may check with the user U whether or not.

[2. Information processing system configuration example]
Next, the configuration of the information processing system 1 including the information providing device 100 according to the embodiment will be described with reference to FIG. FIG. 2 is a diagram showing a configuration example of the information processing system 1 according to the embodiment. As shown in FIG. 2, the information processing system 1 according to the embodiment includes a terminal device 10, an information providing device 100, and a log server 200. These various devices are connected so as to be communicable by wire or wirelessly via the network N. The network N is, for example, a LAN (Local Area Network) or a WAN (Wide Area Network) such as the Internet.

Further, the number of each device included in the information processing system 1 shown in FIG. 2 is not limited to that shown in the figure. For example, in FIG. 2, for simplification of the illustration, only one terminal device 10 is shown, but this is merely an example and is not limited, and may be two or more.

The terminal device 10 is an information processing device used by the user U, and is a small portable device or a mobile device that can be carried or moved. For example, the terminal device 10 is a smart device such as a smartphone or tablet terminal, a feature phone, a PC (Personal Computer), a PDA (Personal Digital Assistant), a car navigation system, a wearable device such as a smart watch or a head-mounted display (Wearable Device). , Smart glasses, etc.

Further, the terminal device 10 includes a wireless communication network such as LTE (Long Term Evolution), 4G (4th Generation), 5G (5th Generation: 5th generation mobile communication system), Bluetooth (registered trademark), and wireless LAN (Local). It can be connected to the network N via short-range wireless communication such as Area Network) and communicate with the information providing device 100.

The information providing device 100 and the log server 200 are, for example, a PC, a server device, a mainframe, a workstation, or the like. The information providing device 100 and the log server 200 may be realized by cloud computing or distributed computing. For example, the information providing device 100 and the log server 200 may each perform distributed processing using a plurality of server devices.

[3. Terminal device configuration example]
Next, the configuration of the terminal device 10 will be described with reference to FIG. FIG. 3 is a diagram showing a configuration example of the terminal device 10. As shown in FIG. 3, the terminal device 10 includes a communication unit 11, a display unit 12, an input unit 13, a positioning unit 14, a sensor unit 20, a control unit 30 (controller), and a storage unit 40. Be prepared.

(Communication unit 11)
The communication unit 11 is connected to the network N (see FIG. 2) by wire or wirelessly, and transmits / receives information to / from the information providing device 100 via the network N. For example, the communication unit 11 is realized by a NIC (Network Interface Card), an antenna, or the like.

(Display unit 12)
The display unit 12 is a display device that displays various information such as position information. For example, the display unit 12 is a liquid crystal display (LCD) or an organic EL display (Organic Electro-Luminescent Display). Further, the display unit 12 is a touch panel type display, but the display unit 12 is not limited thereto.

(Input unit 13)
The input unit 13 is an input device that receives various operations from the user U. The input unit 13 has, for example, a button for inputting characters, numbers, and the like. When the display unit 12 is a touch panel type display, a part of the display unit 12 functions as an input unit 13. The input unit 13 may be a microphone or the like that accepts voice input from the user U. The microphone may be wireless.

(Positioning unit 14)
The positioning unit 14 receives a signal (radio wave) transmitted from a GPS (Global Positioning System) satellite, and based on the received signal, position information (for example, latitude) indicating the current position of the terminal device 10 which is its own device. And longitude). That is, the positioning unit 14 positions the terminal device 10. GPS is only an example of GNSS (Global Navigation Satellite System).

In addition, the positioning unit 14 can position the position by various methods other than GPS. For example, the positioning unit 14 may position the position by using various communication functions of the terminal device 10 as an auxiliary positioning means for position correction or the like as described below.

(Wi-Fi positioning)
For example, the positioning unit 14 positions the position of the terminal device 10 by using the Wi-Fi (registered trademark) communication function of the terminal device 10 or the communication network provided by each communication company. Specifically, the positioning unit 14 determines the position of the terminal device 10 by performing Wi-Fi communication or the like and measuring the distance to a nearby base station or access point.

(Beacon positioning)
Further, the positioning unit 14 may position the position by using the Bluetooth (registered trademark) function of the terminal device 10. For example, the positioning unit 14 positions the terminal device 10 by connecting to a beacon transmitter connected by the Bluetooth function.

(Geomagnetic positioning)
Further, the positioning unit 14 positions the position of the terminal device 10 based on the geomagnetic pattern of the structure measured in advance and the geomagnetic sensor included in the terminal device 10.

(RFID positioning)
Further, for example, when the terminal device 10 has an RFID (Radio Frequency Identification) tag function equivalent to a contactless IC card used in a station ticket gate, a store, or the like, or has a function of reading an RFID tag. In this case, the used position is recorded together with the information that the payment or the like was made by the terminal device 10. The positioning unit 14 may position the position of the terminal device 10 by acquiring such information. Further, the position may be determined by an optical sensor included in the terminal device 10, an infrared sensor, or the like.

The positioning unit 14 may position the position of the terminal device 10 by using one or a combination of the above-mentioned positioning means, if necessary.

(Sensor unit 20)
The sensor unit 20 includes various sensors mounted on the terminal device 10. In the example shown in FIG. 3, the sensor unit 20 includes an acceleration sensor 21, a gyro sensor 22, a pressure sensor 23, a temperature sensor 24, a sound sensor 25, an optical sensor 26, a magnetic sensor 27, and an image sensor ( It is equipped with a camera) 28.

It should be noted that the above-mentioned sensors 21 to 28 are merely examples and are not limited thereto. That is, the sensor unit 20 may be configured to include a part of the sensors 21 to 28, or may include other sensors such as a humidity sensor in addition to or in place of the sensors 21 to 28. ..

The acceleration sensor 21 is, for example, a 3-axis acceleration sensor, and detects the physical movement of the terminal device 10 such as the moving direction, speed, and acceleration of the terminal device 10. The gyro sensor 22 detects the physical movement of the terminal device 10 such as the inclination in the triaxial direction based on the angular velocity of the terminal device 10 and the like. The barometric pressure sensor 23 detects, for example, the barometric pressure around the terminal device 10.

Since the terminal device 10 includes the above-mentioned acceleration sensor 21, gyro sensor 22, pressure sensor 23, etc., technologies such as pedestrian autonomous navigation (PDR: Pedestrian Dead-Reckoning) using each of these sensors 21 to 23, etc. It becomes possible to determine the position of the terminal device 10 by using. This makes it possible to acquire indoor position information, which is difficult to acquire with a positioning system such as GPS.

For example, a pedometer using an acceleration sensor 21 can calculate the number of steps, the walking speed, and the walking distance. Further, the gyro sensor 22 can be used to know the traveling direction of the user U, the direction of the line of sight, and the inclination of the body. Further, from the atmospheric pressure detected by the atmospheric pressure sensor 23, it is possible to know the altitude at which the terminal device 10 of the user U exists and the number of floors of the floor.

The air temperature sensor 24 detects, for example, the air temperature around the terminal device 10. The sound sensor 25 detects, for example, the sound around the terminal device 10. The optical sensor 26 detects the illuminance around the terminal device 10. The magnetic sensor 27 detects, for example, the geomagnetism around the terminal device 10. The image sensor 28 captures an image of the surroundings of the terminal device 10.

The barometric pressure sensor 23, the temperature sensor 24, the sound sensor 25, the optical sensor 26, and the image sensor 28, respectively, detect the barometric pressure, the temperature, the sound, and the illuminance, and capture an image of the surroundings, so that the terminal device 10 It is possible to detect the surrounding environment and situation of. Further, it is possible to improve the accuracy of the position information of the terminal device 10 from the surrounding environment and the situation of the terminal device 10.

(Control unit 30)
The control unit 30 includes, for example, a microcomputer having a CPU (Central Processing Unit), a ROM (Read Only Memory), a RAM, an input / output port, and various circuits. Further, the control unit 30 may be configured by hardware such as an integrated circuit such as an ASIC (Application Specific Integrated Circuit) or an FPGA (Field Programmable Gate Array). The control unit 30 includes a transmission unit 31, a reception unit 32, and a processing unit 33.

(Transmitting unit 31)
The transmission unit 31 is, for example, various information input by the user U using the input unit 13, various information detected by the sensors 21 to 28 mounted on the terminal device 10, and a terminal device positioned by the positioning unit 14. The position information and the like of 10 can be transmitted to the information providing device 100 via the communication unit 11.

(Receiver 32)
The receiving unit 32 can receive various information provided by the information providing device 100 and requests for various information from the information providing device 100 and the log server 200 via the communication unit 11.

(Processing unit 33)
The processing unit 33 controls the entire terminal device 10 including the display unit 12 and the like. For example, the processing unit 33 can output various information transmitted by the transmitting unit 31 and various information received by the receiving unit 32 from the information providing device 100 to the display unit 12 for display.

(Memory unit 40)
The storage unit 40 is realized by, for example, a semiconductor memory element such as a RAM (Random Access Memory) or a flash memory (Flash Memory), or a storage device such as an HDD (Hard Disk Drive), an SSD (Solid State Drive), or an optical disk. To. Various programs, various data, and the like are stored in the storage unit 40.

[4. Configuration example of information processing device]
Next, the configuration of the information providing device 100 according to the embodiment will be described with reference to FIG. FIG. 4 is a diagram showing a configuration example of the information providing device 100 according to the embodiment. As shown in FIG. 4, the information providing device 100 includes a communication unit 110, a storage unit 120, and a control unit 130.

(Communication unit 110)
The communication unit 110 is realized by, for example, a NIC (Network Interface Card) or the like. Further, the communication unit 110 is connected to the network N (see FIG. 2) by wire or wirelessly.

(Memory unit 120)
The storage unit 120 is realized by, for example, a semiconductor memory element such as a RAM (Random Access Memory) or a flash memory (Flash Memory), or a storage device such as a hard disk or an optical disk. As shown in FIG. 4, the storage unit 120 has a user information database 121, a log information database 122, a congestion information database 123, and a route information database 124.

(User information database 121)
The user information database 121 stores various information about the user U. For example, the user information database 121 stores various information such as the attributes of the user U. FIG. 5 is a diagram showing an example of the user information database 121. In the example shown in FIG. 5, the user information database 121 has items such as "user ID (Identifier)", "age", "gender", "home", "work location", and "interest".

The "user ID" indicates identification information for identifying the user U. Further, "age" indicates the age of the user U identified by the user ID. The "age" may be the specific age of the user U identified by the user ID, for example, 35 years old. Further, "gender" indicates the gender of the user U identified by the user ID.

Further, "home" indicates the location information of the home of the user U identified by the user ID. In the example shown in FIG. 5, "home" is illustrated with an abstract reference numeral such as "LC11", but may be latitude / longitude information or the like. Further, for example, "home" may be a region name or an address.

Further, the "work location" indicates the location information of the work location (school in the case of a student) of the user U identified by the user ID. In the example shown in FIG. 5, the “work location” is illustrated with an abstract code such as “LC12”, but may be latitude / longitude information or the like. Further, for example, the "work location" may be a region name or an address.

Further, "interest" indicates the interest of the user U identified by the user ID. That is, "interest" indicates an object that the user U identified by the user ID is highly interested in. In the example shown in FIG. 5, "interest" is shown one for each user U, but may be plural.

For example, in the example shown in FIG. 5, the age of the user U identified by the user ID "U1" is "20's", and the gender is "male". Further, for example, the user U identified by the user ID "U1" indicates that the home is "LC11". Further, for example, the user U identified by the user ID "U1" indicates that the work location is "LC12". Further, for example, the user U identified by the user ID "U1" indicates that he / she is interested in "sports".

Here, in the example shown in FIG. 5, abstract values such as “U1”, “LC11”, and “LC12” are used for illustration, but “U1”, “LC11”, and “LC12” are specific. Information such as character strings and numerical values shall be stored. Hereinafter, abstract values may be illustrated also in figures relating to other information.

The user information database 121 is not limited to the above, and various information may be stored depending on the purpose. For example, the user information database 121 may store various information about the terminal device 10 of the user U. Further, the user information database 121 relates to attributes such as demographic (demographic attribute), psychographic (psychological attribute), geographic (geographical attribute), and behavioral (behavioral attribute) of the user U. Information may be stored. For example, the user information database 121 includes name, family structure, occupation, position, income, qualification, living style (detached house, apartment, etc.), presence / absence of a car, commuting time, commuting route, commuter pass section (station). , Lines, etc.), frequently used stations (other than the nearest station to your home / work location), lessons (location, time zone, etc.), hobbies, interests, lifestyle, etc. may be stored.

(Log information database 122)
The log information database 122 stores various information related to log data indicating the behavior of the user U. FIG. 6 is a diagram showing an example of the log information database 122. In the example shown in FIG. 6, the log information database 122 has items such as "user ID", "location history", "search history", "browsing history", "purchasing history", and "posting history".

The "user ID" indicates identification information for identifying the user U. Further, the "position history" indicates a position history which is a history of the position of the user U. Further, the "search history" indicates a search history which is a history of a search query input by the user U. Further, the "browsing history" indicates the browsing history, which is the history of the content browsed by the user U. Further, the "purchase history" indicates a purchase history which is a purchase history by the user U. Further, the "posting history" indicates a posting history which is a posting history by the user U.

For example, in the example shown in FIG. 6, the user U identified by the user ID "U1" moves according to "location history # 1", searches according to "search history # 1", and "browsing history # 1". It indicates that the content is browsed according to "1", the product etc. is purchased according to "Purchase history # 1", and the product is posted according to "Posting history".

Here, in the example shown in FIG. 6, abstractions such as "U1", "position history # 1", "search history # 1", "browsing history # 1", "purchasing history # 1", and "posting history # 1" Although it is illustrated using a specific value, "U1", "position history # 1", "search history # 1", "browsing history # 1", "purchasing history # 1", and "posting history # 1" , Specific information such as character strings and numerical values shall be stored.

The log information database 122 is not limited to the above, and various information may be stored depending on the purpose. For example, the log information database 122 may store sensor data from various sensors mounted on the terminal device 10 of each user. Further, the log information database 122 may store information regarding the distance between each user (between terminal devices).

(Congestion information database 123)
The congestion information database 123 stores various information regarding the congestion status of the planned visit site. FIG. 7 is a diagram showing an example of the congestion information database 123. In the example shown in FIG. 7, the congestion information database 123 has items such as “location ID”, “location information”, and “congestion status”.

The "place ID" indicates identification information for identifying an area, a tourist spot, a facility, or the like. For example, the "place ID" may be a name such as an area name, a tourist place name, or a facility name. The name may be an abbreviation or a common name. Further, the "place ID" may be an identification number or the like, or may be a lot number, a house number or the like.

In addition, "location information" indicates location information of areas, sightseeing spots, facilities, and the like. For example, the "position information" may be GPS positioning data, an address, latitude / longitude, coordinate data on a map, or the like.

In addition, "congestion status" indicates the congestion status of areas, tourist spots, facilities, and the like. For example, the "congestion status" may be indicated as "crowded" / "vacant", etc., or the degree of congestion may be indicated in a plurality of stages (5 stages, etc.). There may be. In addition, it may be shown by the total number of people, population density, etc. at that place. The "congestion status" is estimated from log data indicating the behavior of each user located at the location, information on the network regarding the location, and the like.

For example, in the example shown in FIG. 7, the planned visit location identified by the location ID “location # A” is located at the location indicated by the location information “location information # A” and is indicated by the congestion status “congestion status # A”. Indicates that the vehicle is in such a crowded situation.

The congestion information database 123 is not limited to the above, and various information may be stored depending on the purpose. For example, the congestion information database 123 may store information about other locations located around the location. Further, the congestion information database 123 may store information on the attributes (foreigners, school travelers, etc.) of travelers / tourists gathered at the place and their ratios.

(Route information database 124)
The route information database 124 stores various information related to the sightseeing route. FIG. 8 is a diagram showing an example of the route information database 124. In the example shown in FIG. 8, the route information database 124 has items such as “route ID” and “planned visit location”.

The "route ID" indicates identification information for identifying a sightseeing route. For example, the "route ID" may be the name of a sightseeing route, an identification number, or the like.

In addition, the "planned visit place" indicates an area, a sightseeing place, a facility, etc. included in the sightseeing route. At least one of the "planned visit sites" is an area, a tourist spot, a facility, or the like that the user U wishes to visit.

Here, there are a plurality of "planned places to visit", and each "planned place to visit" has items such as "place ID" and "congestion status".

The "place ID" indicates identification information for identifying an area, a tourist spot, a facility, or the like. In addition, "congestion status" indicates the congestion status of areas, tourist spots, facilities, and the like.

For example, in the example shown in FIG. 8, it is shown that the division and the route identified by the route ID “Route # 1” include “planned visit site 1”, “planned visit site 2” and the like. Further, the "planned visit place 1" is a planned visit place identified by the place ID "place # 11", and indicates that the place is in a congestion state as indicated by the congestion situation "congestion situation # 11". Further, the "planned visit site 2" is a planned visit site identified by the place ID "place # 12", and indicates that the congestion status is as indicated by the congestion status "congestion status # 12".

The route information database 124 is not limited to the above, and various information may be stored depending on the purpose. For example, the route information database 124 may store schedule information such as the required time to each planned visit place, the estimated arrival time, and the scheduled stay time at each planned visit place. Further, the route information database 124 may store information regarding the means of transportation to each planned visit site.

(Control unit 130)
Returning to FIG. 4, the explanation will be continued. The control unit 130 is a controller, and is an information providing device 100 by, for example, a CPU (Central Processing Unit), an MPU (Micro Processing Unit), an ASIC (Application Specific Integrated Circuit), an FPGA (Field Programmable Gate Array), or the like. It is realized by executing various programs (corresponding to an example of an information processing program) stored in the internal storage device of the ASIC with a storage area such as a RAM as a work area. In the example shown in FIG. 4, the control unit 130 has an acquisition unit 131, an estimation unit 132, a creation unit 133, a change unit 134, and a provision unit 135.

(Acquisition unit 131)
The acquisition unit 131 acquires a request for tourist information about a predetermined tourist spot from the terminal device 10 of the user U via the communication unit 110.

Further, the acquisition unit 131 receives the request for tourist information from the terminal device 10 of the user U, and from the log server 200 via the communication unit 110, the log data of each user located in the tourist spot and its surroundings is used. , Get information about the tourist spot and its surroundings. The acquisition unit 131 may directly acquire the log data of each user located in and around the tourist spot from the terminal device 10 of the user U via the communication unit 110.

(Estimation unit 132)
The estimation unit 132 estimates the congestion status of the tourist spot and its surroundings from the acquired log data and information on the tourist spot and its surroundings.

(Creation unit 133)
The creation unit 133 creates a sightseeing route around the tourist spot so as to avoid congestion based on the information on the congestion situation in and around the tourist spot.

(Change 134)
When the tourist information is provided according to the created tourist route, the change unit 134 causes congestion (overcrowding, traffic congestion, etc.) on the planned visit site or route (or when congestion is expected to occur). Confirms with the user U whether or not he / she desires guidance (route change) to another place while avoiding congestion via the communication unit 110.

Then, when the user U wishes to be guided to another place, the change unit 134 searches for an unvisited place in the vicinity where congestion has not occurred, based on the position information of the user U at that time. Determine a new planned visit site from the unvisited places in the surrounding area that are not congested. That is, the change unit 134 includes a search unit for searching for an unvisited place and a determination unit for determining a new planned visit place (not shown).

Then, the change unit 134 changes the sightseeing route so as to visit the new planned visit site and then visit the original planned visit site.

(Providing section 135)
The providing unit 135 provides information on tourist information to the terminal device 10 of the user U. For example, the providing unit 135 provides tourist information to the terminal device 10 of the user U according to the created tourist route. Further, when the sightseeing route is changed, the providing unit 135 implements new tourist information to the terminal device 10 of the user U according to the changed sightseeing route.

[5. Processing procedure]
Next, the processing procedure by the information providing apparatus 100 according to the embodiment will be described with reference to FIG. FIG. 9 is a flowchart showing a processing procedure according to the embodiment. The processing procedure shown below is repeatedly executed by the control unit 130 of the information providing device 100.

For example, the information providing device 100 acquires a request for tourist information about a predetermined tourist spot from the user's terminal device 10 via the network N (see FIG. 2) (step S101).

Then, the information providing device 100 responds to a request for tourist information from the terminal device 10 of the user U from the log server 200 via the network N, and logs data of each user located in the tourist spot and its surroundings. , Acquire information about the tourist spot and its surroundings (step S102).

Then, the information providing device 100 estimates the congestion status of the tourist spot and its surroundings from the acquired log data and information about the tourist spot and its surroundings (step S103).

Then, the information providing device 100 creates a sightseeing route around the sightseeing spot so as to avoid congestion based on the information on the congestion situation of the sightseeing spot and its surroundings (step S104).

Then, the information providing device 100 implements tourist information to the terminal device 10 of the user U according to the created tourist route (step S105).

Here, when the information providing device 100 provides tourist information to the terminal device 10 of the user U, when congestion (overcrowding, congestion, etc.) occurs on the planned visit site or route (or the occurrence of congestion). (When is expected), it is confirmed with the user U whether or not he / she wants to avoid congestion and guide to another place (route change) (step S106).

When the user U does not want to be guided to another place (step S106; No), the information providing device 100 continues the current tourist information toward the originally planned visit location (step S107).

When the user U wishes to be guided to another place (step S106; Yes), the information providing device 100 has not visited the surrounding area where congestion has not occurred, based on the position information of the user U at that time. The place is searched, and a new planned place to visit is determined from the unvisited places in the vicinity where congestion has not occurred (step S108).

Then, the information providing device 100 changes the sightseeing route so as to visit the new planned visit site and then the original planned visit site (step S109).

Then, the information providing device 100 implements new tourist information to the terminal device 10 of the user U according to the changed tourist route (step S110).

Finally, the information providing device 100 determines whether or not to end the tourist information (step S111).

When the information providing device 100 ends the tourist information (step S111; Yes), the information providing device 100 ends a series of processes. For example, the information providing device 100 ends the tourist information when the user U visits all (or the last) planned visit sites included in the tourist route. Further, the information providing device 100 ends the tourist information even when the user U does not want the tourist information any more because the congestion is generated in all the remaining planned visit sites included in the tourist route.

When the information providing device 100 does not end the tourist information (step S111; No), the current tourist information is continued, and when congestion occurs (or congestion occurs) on the remaining planned visit site or its route. (If expected), the user U is asked whether or not he / she wants to avoid congestion and be guided to another place (return to step S106).

[6. Modification example]
The terminal device 10 and the information providing device 100 described above may be implemented in various different forms other than the above-described embodiment. Therefore, a modified example of the embodiment will be described below.

In the above embodiment, the information providing device 100 creates or changes a sightseeing route according to the attributes and interests of the user U, but further creates or changes a sightseeing route according to the means of transportation available to the user U. You may. For example, the information providing device 100 may create different sightseeing routes depending on whether the user U uses a means of transportation such as walking, a car (private car, a rental car, etc.), a taxi, a train, a bus, or the like. Further, the information providing device 100 may create a sightseeing route using the transportation means after determining the optimum transportation means to the planned visit place according to the congestion situation of the planned visit place.

Further, in the above embodiment, the information providing device 100 creates a sightseeing route when receiving a request for tourist information about a predetermined sightseeing spot from the terminal device 10 of the user U, but it is actually Regardless of the request for tourist information from User U, the planned visit site that User U is likely to be interested in is estimated, and a tourist route is voluntarily created according to the occurrence of congestion at the estimated planned visit site. , You may propose a sightseeing route to the user U. At this time, the information providing device 100 may provide the terminal device 10 of the user U with information on a plurality of sightseeing routes, and cause the user U to select the sightseeing route. The information providing device 100 implements tourist information according to the tourist route selected by the user U.

The information providing device 100 may be implemented as a function in the terminal device 10 of the user U. For example, the information providing device 100 may be one of the terminal devices 10 of the user U. Further, the information providing device 100 may be directly operated as the terminal device 10 of the user U. That is, the terminal device 10 and the information providing device 100 may be the same device.

Further, the information providing device 100 may be implemented as a function in the log server 200. For example, the information providing device 100 may be one of the log servers 200. That is, the information providing device 100 and the log server 200 may be the same device.

[7. effect〕
As described above, the information processing device 100 according to the present application includes an information processing device 131, an estimation unit 132, a creation unit 133, and a provision unit 135. The acquisition unit 131 acquires log data regarding the user's behavior at the planned visit site and information on the network regarding the planned visit site. The estimation unit 132 estimates the congestion status of the planned visit site based on the information acquired by the acquisition unit 131. The creation unit 133 creates a sightseeing route around the planned visit site according to the congestion situation estimated by the estimation unit 132. The providing unit 135 provides information on tourist information according to the sightseeing route created by the creating unit 133.

As described above, the information providing device 100 according to the present application can alleviate congestion due to overtourism in which tourists are concentrated in a specific tourist destination. In addition to the problem of overtourism, it is also possible to respond to social demands to avoid congestion and overcrowding from the viewpoint of measures against infectious diseases in recent years. It is also possible to propose travel products that utilize Dynamic Pricing.

[8. Hardware configuration]
Further, the terminal device 10 and the information providing device 100 according to the above-described embodiment are realized by, for example, a computer 1000 having a configuration as shown in FIG. Hereinafter, the information providing device 100 will be described as an example. FIG. 10 is a diagram showing an example of a hardware configuration. The computer 1000 is connected to the output device 1010 and the input device 1020, and the arithmetic unit 1030, the primary storage device 1040, the secondary storage device 1050, the output I / F (Interface) 1060, the input I / F 1070, and the network I / F 1080 are bused. It has a form connected by 1090.

The arithmetic unit 1030 operates based on a program stored in the primary storage device 1040 or the secondary storage device 1050, a program read from the input device 1020, or the like, and executes various processes. The arithmetic unit 1030 is realized by, for example, a CPU (Central Processing Unit), an MPU (Micro Processing Unit), an ASIC (Application Specific Integrated Circuit), an FPGA (Field Programmable Gate Array), or the like.

The primary storage device 1040 is a memory device such as a RAM (Random Access Memory) that temporarily stores data used by the arithmetic unit 1030 for various calculations. Further, the secondary storage device 1050 is a storage device in which data used by the calculation device 1030 for various calculations and various databases are registered, and is a ROM (Read Only Memory), an HDD (Hard Disk Drive), and an SSD (Solid). State Drive), flash memory, etc. The secondary storage device 1050 may be an internal storage or an external storage. Further, the secondary storage device 1050 may be a removable storage medium such as a USB memory or an SD (Secure Digital) memory card. Further, the secondary storage device 1050 may be a cloud storage (online storage), NAS (Network Attached Storage), a file server, or the like.

The output I / F 1060 is an interface for transmitting information to be output to an output device 1010 that outputs various information such as a display, a projector, and a printer. For example, USB (Universal Serial Bus) or DVI. (Digital Visual Interface), HDMI (Registered Trademark) (High Definition Multimedia Interface), etc. Further, the input I / F 1070 is an interface for receiving information from various input devices 1020 such as a mouse, a keyboard, a keypad, a button, a scanner, and the like, and is realized by, for example, USB.

Further, the output I / F 1060 and the input I / F 1070 may be wirelessly connected to the output device 1010 and the input device 1020, respectively. That is, the output device 1010 and the input device 1020 may be wireless devices.

Further, the output device 1010 and the input device 1020 may be integrated like a touch panel. In this case, the output I / F 1060 and the input I / F 1070 may also be integrated as input / output I / F.

The input device 1020 is, for example, an optical recording medium such as a CD (Compact Disc), a DVD (Digital Versatile Disc), a PD (Phase change rewritable Disk), a magneto-optical recording medium such as an MO (Magneto-Optical disk), or a tape. It may be a device that reads information from a medium, a magnetic recording medium, a semiconductor memory, or the like.

The network I / F 1080 receives data from another device via the network N and sends it to the arithmetic unit 1030, and also transmits the data generated by the arithmetic unit 1030 to the other device via the network N.

The arithmetic unit 1030 controls the output device 1010 and the input device 1020 via the output I / F 1060 and the input I / F 1070. For example, the arithmetic unit 1030 loads a program from the input device 1020 or the secondary storage device 1050 onto the primary storage device 1040, and executes the loaded program.

For example, when the computer 1000 functions as the information providing device 100, the arithmetic unit 1030 of the computer 1000 realizes the function of the control unit 130 by executing the program loaded on the primary storage device 1040. Further, the arithmetic unit 1030 of the computer 1000 may load a program acquired from another device via the network I / F 1080 onto the primary storage device 1040 and execute the loaded program. Further, the arithmetic unit 1030 of the computer 1000 may cooperate with other devices via the network I / F 1080 to call the functions and data of the program from other programs of the other devices and use them.

[9. others〕
Although the embodiments of the present application have been described above, the present invention is not limited to the contents of these embodiments. Further, the above-mentioned components include those that can be easily assumed by those skilled in the art, those that are substantially the same, that is, those in a so-called equal range. Furthermore, the components described above can be combined as appropriate. Further, various omissions, replacements or changes of the components can be made without departing from the gist of the above-described embodiment.

Further, among the processes described in the above-described embodiment, all or a part of the processes described as being automatically performed can be manually performed, or the processes described as being manually performed can be performed. All or part of it can be done automatically by a known method. In addition, information including processing procedures, specific names, various data and parameters shown in the above documents and drawings can be arbitrarily changed unless otherwise specified. For example, the various information shown in each figure is not limited to the information shown in the figure.

Further, each component of each of the illustrated devices is a functional concept, and does not necessarily have to be physically configured as shown in the figure. That is, the specific form of distribution / integration of each device is not limited to the one shown in the figure, and all or part of them may be functionally or physically distributed / physically in arbitrary units according to various loads and usage conditions. Can be integrated and configured.

For example, the above-mentioned information providing device 100 may be realized by a plurality of server computers, or may be realized by calling an external framework or the like by API (Application Programming Interface), network computing, or the like depending on the function. The configuration can be changed flexibly.

Further, the above-described embodiments and modifications can be appropriately combined as long as the processing contents do not contradict each other.

Further, the above-mentioned "section, module, unit" can be read as "means", "circuit" and the like. For example, the acquisition unit can be read as an acquisition means or an acquisition circuit.

1 Information processing system 10 Terminal device 100 Information provider 110 Communication unit 120 Storage unit 121 User information database 122 Log information database 123 Congestion information database 124 Route information database 130 Control unit 131 Acquisition unit 132 Estimate unit 133 Creation unit 134 Change unit 135 Provided Part 200 Log server

The information processing apparatus according to the present application is based on an acquisition unit that acquires log data regarding user behavior at a planned visit location and information on a network regarding the planned visit location, and information acquired by the acquisition unit. An estimation unit that estimates the congestion status of the planned visit site, a creation unit that creates a sightseeing route that goes around the planned visit site according to the congestion status estimated by the estimation unit, and a sightseeing route created by the creation unit. The acquisition unit includes a providing unit that provides information on tourist information in accordance with the above, and the acquisition unit acquires log data of each user located in and around the planned visit site and information on the planned visit site and its surroundings. The estimation unit is characterized in that the congestion status of the planned visit site and its surroundings is estimated from the log data of each user acquired by the acquisition unit and the information regarding the planned visit site and its surroundings.

The information processing apparatus according to the present application is based on an acquisition unit that acquires log data related to the real-time behavior of the user at the planned visit location and information on the network regarding the planned visit location, and information acquired by the acquisition unit. , An estimation unit that estimates the congestion status of the planned visit site, a creation unit that creates a sightseeing route around the planned visit site according to the congestion status estimated by the estimation unit, and a creation unit created by the creation unit. The acquisition unit includes a providing unit that provides information on tourist information according to a sightseeing route, and the acquisition unit includes real-time log data of each user located in the planned visit site and its surroundings, and information on the planned visit site and its surroundings. And the estimation unit receives the purchase and payment of each user included in the real-time log data acquired by the acquisition unit, the posting of each user's SNS, and the sensor mounted on the terminal device of each user. sensor data, and at least one of the information about the distance between the user of the terminal device by short-distance communication, and a the visited planned site and information about its periphery, the scheduled visit locations and estimated real-time congestion around the It is characterized by doing.

Claims (12)

An acquisition unit that acquires log data related to user behavior at the planned visit site and information on the network regarding the planned visit site, and
An estimation unit that estimates the congestion status of the planned visit site based on the information acquired by the acquisition unit, and an estimation unit.
A creation unit that creates a sightseeing route around the planned visit site according to the congestion situation estimated by the estimation unit, and a creation unit.
A provider that provides information on tourist information according to the tourist route created by the creator, and a provider.
An information processing device characterized by being equipped with. The acquisition unit acquires a request for tourist information about the planned visit site from the terminal device of the user, and in response to the request for the tourist information, log data regarding the user's behavior at the planned visit site and the planned visit site. The information processing apparatus according to claim 1, further comprising acquiring information on a network relating to the information processing device. While the tourist information is being implemented, the change section that changes the tourist route according to the congestion situation estimated by the estimation section, and the change section.
The information processing apparatus according to claim 1 or 2, further comprising. The change unit is characterized in that, while the tourist information is being provided, the user is asked whether or not he / she wants to be guided to another place according to the congestion situation estimated by the estimation unit. The information processing apparatus according to claim 3. When the user wishes to be guided to another place, the change unit searches for an unvisited place in the vicinity where congestion is not occurring based on the user's location information, and searches for an unvisited place in the vicinity where congestion is not occurring. The information processing apparatus according to claim 4, wherein a new planned visit location is determined from unvisited locations. The information processing apparatus according to claim 5, wherein the change unit determines a place according to the attribute of the user as a new planned visit place. The information processing apparatus according to claim 5 or 6, wherein the change unit changes a sightseeing route so as to visit a new planned visit site and then visit an original planned visit site. The tourist route created by the preparation department includes multiple planned visits and includes multiple planned visits.
The change unit is described in any one of claims 3 to 7, wherein the change unit changes the visit order of each of the plurality of planned visit sites according to the congestion situation estimated by the estimation unit. Information processing equipment. The estimation unit estimates the congestion status on the route to the planned visit site based on the information acquired by the acquisition unit.
The information processing apparatus according to any one of claims 3 to 8, wherein the changing unit changes the sightseeing route according to the congestion situation estimated by the estimation unit. The information processing apparatus according to any one of claims 1 to 9, wherein the estimation unit estimates a congestion situation for each time zone of the planned visit site. It is an information processing method executed by an information processing device.
An acquisition process for acquiring log data regarding user behavior at a planned visit site and information on a network regarding the planned visit site, and
An estimation process that estimates the congestion status of the planned visit site based on the information acquired in the acquisition process, and an estimation process.
A process of creating a sightseeing route around the planned visit site according to the congestion situation estimated in the estimation process, and a process of creating a sightseeing route.
A provision process that provides information on tourist information according to the tourist route created in the above creation process, and
An information processing method characterized by including. An acquisition procedure for acquiring log data regarding user behavior at a planned visit site and information on the network regarding the planned visit site, and
Based on the information acquired in the acquisition procedure, the estimation procedure for estimating the congestion status of the planned visit site and the estimation procedure
A procedure for creating a sightseeing route around the planned visit site according to the congestion situation estimated in the estimation procedure, and a procedure for creating a sightseeing route.
The provision procedure that provides information on tourist information according to the tourist route created in the above creation procedure, and the provision procedure.
Information processing program to make a computer execute.

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