JP2020053022A - Reservation management system, reservation management method, and reservation management program - Google Patents

Abstract

To provide a reservation management system, reservation management method and reservation management program for accurately and easily grasping a reservation state of a facility.SOLUTION: According to the present invention, a reservation management system includes a reservation processing unit for reserving a reservation object associated with a facility, a setting processing unit for setting a reference reservation number to the reservation object, a reservation number calculation unit for calculating the total reservation number obtained by totaling reservation numbers of the reservation object, a reservable number calculation unit for calculating a reservable number being a reservation possible number to the facility on the basis of the reference reservation number, a full occupancy rate calculation unit for calculating a full occupancy rate representing the ratio of the total reservation number to the reservable number, and a display processing unit for displaying full occupancy rate information being information corresponding to the full occupancy rate.SELECTED DRAWING: Figure 7

Description

  The present invention relates to a reservation management system, a reservation management method, and a reservation management program capable of displaying a facility reservation status.

  2. Description of the Related Art Conventionally, in a facility such as a restaurant, an operation of grasping a reservation status and improving a sales amount through an activity according to the reservation status has been performed. As an index for grasping the reservation status, there is an operation rate of the facility. For example, Patent Literature 1 discloses a restaurant reservation system for improving the operation rate during off-hours.

JP 2012-42996 A

  Here, the operating rate is a value represented by the ratio of the reservation time to the business hours of the facility. For this reason, for example, when the reservation time of one set of customers is long (for example, 3 hours), compared to when the reservation time of each of the two sets of customers is short (for example, 1 hour), The operating rate will be higher. However, the sales amount corresponding to the one set of customers may be lower than the total sales amount corresponding to the two sets of customers. As described above, the operating rate and the sales amount may not be correlated. Therefore, in a configuration in which the reservation status is grasped using the operation rate, it is difficult to grasp the appropriate reservation situation.

  An object of the present invention is to provide a reservation management system, a reservation management method, and a reservation management program that can accurately and easily grasp the reservation status of a facility.

  The reservation management system according to the present invention includes a reservation processing unit that reserves a reservation target associated with a facility, a setting processing unit that sets a reference reservation number for the reservation target, and a total of the reservation target reservation number. A reservation number calculating unit for calculating the total reserved number, and a reservation possible number for calculating a reservable number, which is a reservable number for the facility, based on the reference reservation number set by the setting processing unit. A calculation unit, a fullness ratio calculation unit that calculates a fullness ratio indicating a ratio of the total reservation number calculated by the reservation number calculation unit to the reservable number calculated by the reservationable number calculation unit, A display processing unit that displays full-occupancy rate information that is information corresponding to the full-occupancy rate calculated by the rate calculating unit.

  A reservation management method according to the present invention, a reservation processing step of making a reservation of a reservation object associated with a facility by one or more processors, a setting processing step of setting a reference reservation number for the reservation object, A reservation number calculation step of calculating a total reservation number obtained by adding up the reservation numbers of reservation targets; and a reservation possible number that can be reserved for the facility based on the reference reservation number set in the setting processing step. A number-of-reservable-number calculating step of calculating the number, and a full-occupancy rate calculating a full-occupancy rate representing a ratio of the total number of reservations calculated by the number-of-reservables calculation to the number of available reservations calculated by the number-of-reservable-numbers calculating step A rate calculation step, and a display processing step of displaying full rate information, which is information corresponding to the full rate calculated in the full rate calculation step. , To run.

  A reservation management program according to the present invention, a reservation processing step of, for one or more processors, performing reservation of a reservation target associated with a facility, a setting processing step of setting a reference reservation number for the reservation target, A reservation number calculation step of calculating a total reservation number obtained by adding up the reservation numbers of reservation targets; and a reservation possible number that can be reserved for the facility based on the reference reservation number set in the setting processing step. A number-of-reservable-number calculating step of calculating the number, and a full-occupancy rate calculating a full-occupancy rate representing a ratio of the total number of reservations calculated by the number-of-reservables calculation to the number of available reservations calculated by the number-of-reservable-numbers calculating step Rate calculating step; and a display processing step for displaying full rate information which is information corresponding to the full rate calculated in the full rate calculating step. When is a reservation management program for the execution.

  According to the present invention, a reservation management system, a reservation management method, and a reservation management program capable of accurately and easily grasping the reservation status of a facility are provided.

FIG. 1 is a block diagram illustrating a configuration of a reservation management device according to an embodiment of the present invention. FIG. 2 is a diagram illustrating an example of facility information used in the reservation management device according to the embodiment of the present invention. FIG. 3 is a diagram showing an example of reservation information used in the reservation management device according to the embodiment of the present invention. FIG. 4 is a diagram illustrating an example of a reservation number display screen displayed on the reservation management device according to the embodiment of the present invention. FIG. 5 is a diagram illustrating an example of a reservation screen displayed by the reservation management device according to the embodiment of the present invention. FIG. 6 is a diagram illustrating an example of a reservation screen displayed by the reservation management device according to the embodiment of the present invention. FIG. 7 is a diagram showing an example of a reservation status display screen displayed on the reservation management device according to the embodiment of the present invention. FIG. 8 is a diagram showing another example of a reservation screen displayed by the reservation management device according to the embodiment of the present invention. FIG. 9 is a diagram showing another example of the reservation screen displayed on the reservation management device according to the embodiment of the present invention. FIG. 10 is a diagram showing another example of the reservation status display screen displayed on the reservation management device according to the embodiment of the present invention. FIG. 11 is a flowchart illustrating an example of a procedure of a reservation management process executed by the reservation management device according to the embodiment of the present invention. FIG. 12 is a diagram illustrating an example of a graph displayed by the reservation management device according to the embodiment of the present invention. FIG. 13 is a diagram showing a part of a reservation status display screen displayed by the reservation management device according to the embodiment of the present invention. FIG. 14 is a diagram illustrating another example of the reservation screen displayed by the reservation management device according to the embodiment of the present invention. FIG. 15 is a diagram showing another example of the reservation screen displayed by the reservation management device according to the embodiment of the present invention. FIG. 16 is a diagram showing another example of the reservation screen displayed by the reservation management device according to the embodiment of the present invention. FIG. 17 is a diagram showing another example of the reservation screen displayed on the reservation management device according to the embodiment of the present invention. FIG. 18 is a block diagram showing the configuration of the reservation management system according to the embodiment of the present invention. FIG. 19 is a diagram showing another example of the facility information used in the reservation management device according to the embodiment of the present invention. FIG. 20 is a diagram showing another example of the reservation screen displayed on the reservation management device according to the embodiment of the present invention. FIG. 21 is a diagram showing another example of the reservation screen displayed by the reservation management device according to the embodiment of the present invention. FIG. 22 is a diagram showing another example of the reservation screen displayed by the reservation management device according to the embodiment of the present invention.

  Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings to provide an understanding of the present invention. The following embodiments are examples embodying the present invention, and do not limit the technical scope of the present invention.

  The reservation management device 1 is a device that manages reservations of facilities, and more specifically, is a device that manages reservations for one or a plurality of reservation targets arranged in facilities. The reservation management device 1 manages reservation of one or a plurality of facilities. The facility is, for example, a store such as a restaurant, a recreational facility such as a bowling alley, a karaoke shop, a sports facility such as a gymnasium or a table tennis field, or an accommodation facility such as a hotel or an inn. The reservation target is, for example, a table seat, a room (private room), and the like arranged in the facility. In the present embodiment, the reservation target is referred to as a table. The table seat and the room (private room) are examples of the table. In the present embodiment, an example will be described in which the facility is a restaurant and the reservation target is a table arranged in the restaurant.

  As shown in FIG. 1, the reservation management device 1 includes a control unit 11, a storage unit 12, an operation display unit 13, and the like. Note that the reservation management device 1 is not limited to one computer, and may be a computer system in which a plurality of computers (for example, a server device and a portable terminal communicably connected) operate in cooperation. . Further, various processes executed by the reservation management device 1 may be executed in a distributed manner by one or a plurality of processors.

  The operation display unit 13 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays various types of information, and an operation unit such as a mouse, a keyboard, or a touch panel that receives an operation.

  The storage unit 12 is a non-volatile storage unit such as a hard disk drive (HDD) or a solid state drive (SSD) that stores various types of information. Specifically, the storage unit 12 stores information such as facility information D1, reservation information D2, and calendar information D3. FIG. 2 is a diagram illustrating an example of the facility information D1, and FIG. 3 is a diagram illustrating an example of the reservation information D2.

  As shown in FIG. 2, the facility information D1 includes information such as facility name, regular holiday, business hours, lunch business hours, dinner business hours, table type, number of people, number of revolutions, and the like. The facility information D1 includes, in addition to the above, identification information (facility ID) for identifying the facility, the time during which the table can be used continuously (for example, “2 hours” or “3 hours”), Information such as the type (for example, “course A” or “course B”) may be included. The lunch business hours are an example of the first business hours of the present invention, and the dinner business hours are an example of the second business hours of the present invention.

  The facility name is the name of the facility. The business hours are information indicating a time zone in which the facility is open, the lunch business hours are information indicating a time zone in which a lunch menu can be provided in the business hours, and the dinner business hours are , Is information indicating a time zone in which a dinner menu can be provided in the business hours. The table type is information indicating the type of table arranged in the facility, such as a table seat or a private room. The capacity is information indicating the number of customers who can use the table.

  The rotation speed is a value representing the number of times a customer (group) in the table is replaced during the business hours of the facility. The rotation speed is an example of the reference reservation number of the present invention. For example, in the restaurant S1, if the goal is to accept two sets of customers during the lunch business hours, the rotation speed corresponding to the lunch business hours is set to "2". In addition, in the restaurant S2, if the goal is to accept three sets of customers during the dinner business hours, the rotation speed corresponding to the dinner business hours is set to “3”. The number of rotations can be set for each facility, and can also be set for each business hours (lunch business hours, dinner business hours).

  The facility information D1 is set through a setting screen (not shown) displayed on the operation display unit 13 in response to an operation by a user who manages the facility reservation (hereinafter, referred to as a "facility user") or the like. .

  As shown in FIG. 3, the reservation information D2 includes information such as the name of the reservation person, the number of people, the table type, the date, the time zone, and the course name. The reservation person name is information indicating the name of the reservation person (user). When the user is a group of a plurality of people, the name of a representative of the group is registered as the name of the reservation person. The table type is information indicating a type of a table assigned to the reservation person. The time zone is a time zone reserved by the reservation person. The course name is information indicating a course menu to be provided to the reservation person. For example, the course C1 is a course dish requiring two hours or a low-cost course meal required to provide a dish, and the course C2 is a course dish requiring three hours or a high-cost course meal. It is. The course name is registered when the reservation person selects a course menu as a reservation condition.

  Each time a new reservation is received, information on the reservation is registered in the reservation information D2 as needed. Further, the reservation information D2 is updated as needed whenever a change in the registered contents (for example, the number of people, table type, date, time zone, course name, etc.) is received. In the reservation information D2, reservation information of one or more facilities managed by the reservation management device 1 is registered.

  As another embodiment, part or all of the information such as the facility information D1 and the reservation information D2 may be stored in a server device accessible from the reservation management device 1. In this case, the control unit 11 of the reservation management device 1 may acquire various types of information from the server device and execute each process such as a reservation management process (see FIG. 11) described later.

  The storage unit 12 also stores data such as a reservation number display screen P1 (see FIG. 4), a reservation screen P2 (see FIGS. 5 and 6), and a reservation status display screen P3 (see FIG. 7) described later. .

  Further, the storage unit 12 stores a control program such as a reservation management program for causing the control unit 11 to execute a later-described reservation management process (see FIG. 11). For example, the reservation management program is non-temporarily recorded on a computer-readable recording medium such as a CD or a DVD, and is read by a reading device (not shown) such as a CD drive or a DVD drive included in the reservation management device 1. And stored in the storage unit 12. Alternatively, the reservation management program may be downloaded from a server device accessible from the reservation management device 1 and stored in the storage unit 12.

  The control unit 11 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processing. The ROM is a nonvolatile storage unit in which a control program such as a BIOS and an OS for causing the CPU to execute various arithmetic processes is stored in advance. The RAM is a volatile or nonvolatile storage unit for storing various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. Then, the control unit 11 controls the reservation management device 1 by executing various control programs stored in advance in the ROM or the storage unit 12 with the CPU.

  More specifically, as shown in FIG. 1, the control unit 11 includes a display processing unit 111, a reception processing unit 112, a reservation processing unit 113, a rotation speed setting unit 114, a reservation number calculation unit 115, and a reservable number calculation unit 116. , And various processing units such as a full seat rate calculation unit 117. The control unit 11 executes various processes in accordance with the reservation management program by the CPU, thereby displaying the display processing unit 111, the reception processing unit 112, the reservation processing unit 113, the rotation speed setting unit 114, the reservation number calculation unit, and the like. It functions as 115, a reservable number calculation unit 116, and a full capacity calculation unit 117. Further, a part or all of the processing units included in the control unit 11 may be configured by an electronic circuit. Note that the reservation management program may be a program for causing a plurality of processors to function as the various processing units.

  The display processing unit 111 displays a reservation number display screen P1 as shown in FIG. The display processing unit 111 is an example of the display processing unit of the present invention. The reservation number display screen P1 has a facility selection button P11 for receiving selection of a facility registered in the facility information D1, and a rotation number setting button for setting the rotation number corresponding to the facility selected in the facility selection button P11. P12, a reservation button P13 for registering a new reservation, a reservation number display button P14 for displaying the current reservation contents (the number of reservation groups, the number of reservations, etc.), and a full capacity display for displaying the current full capacity A button P15 and a calendar P16 are included.

  In addition, the display processing unit 111 displays the display mode of the current day (“March 8, 2018” in FIG. 4) on the calendar P16 in a manner different from other days. In addition, the display processing unit 111 displays, on the calendar P16, the details of the reservation that has been reserved at this time (the number of reservation groups, the number of reservations, etc.). When the facility-side user selects a certain date column on the calendar P16, the display processing unit 111 displays details of the reservation content on the date.

  The reception processing unit 112 receives a reservation for a specific facility to be reserved among the facilities registered in the facility information D1. For example, when a facility user such as an employee of a facility receives a telephone or e-mail for a reservation for the facility from a customer, the facility user performs an operation of inputting reservation conditions on the operation display unit 13. The reception processing unit 211 receives the operation on the operation display unit 13.

  An example of the flow of a process in which the reception processing unit 112 receives the reservation will be described below. For example, the facility-side user selects a facility to be reserved and a date (reservation date) desired by the user on the reservation number display screen P1 shown in FIG. For example, when the facility user selects “restaurant S1” and “March 22, 2018”, the display processing unit 111 displays the reservation screen P2 as shown in FIG. The facility-side user selects a time zone corresponding to the table type on the reservation screen P2 based on the request of the user. When the time period is selected, the display processing unit 111 displays an input screen (not shown) for inputting information of the customer. The facility-side user inputs the information of the customer (reservation person name, number of people, course name, etc.) on the input screen based on the information acquired from the customer. The reception processing unit 112 receives the reservation in this way.

  As another embodiment, the facility side user may perform an operation of selecting the reservation button P13 on the reservation number display screen P1 shown in FIG. 4 and inputting the reservation conditions. In this case, the facility user selects a facility desired by the customer by selecting a facility selection button P11 for selecting a facility to be reserved on the reservation screen P2.

  In another embodiment, the reception processing unit 112 may receive an input of the reservation condition from a user terminal (not shown) carried by the customer. For example, when the customer inputs the reservation conditions on a reservation-only WEB site displayed on the user terminal, the reception processing unit 112 receives the reservation conditions.

  The reservation processing unit 113 performs a reservation process based on the reservation conditions received by the reception processing unit 112. The reservation processing unit 113 is an example of the reservation processing unit of the present invention. Specifically, when the reservation according to the reservation condition is possible, the reservation processing unit 113 stores information such as the name of the reservation person, the number of people, the table type, the date, the time zone, and the course name in association with each other. The information is stored in the unit 12. That is, the reservation processing unit 113 updates the reservation information D2 so that the information items are associated with each other. Further, the reservation processing unit 113 notifies the facility side user or the user of information indicating that the reservation processing has been completed. In addition, when the time slot of the target reservation does not overlap with the time slot of another reserved reservation during the business hours of the facility, the reservation processing unit 113 determines that the target reservation is possible and performs the reservation processing. . For this reason, for example, in the dinner business hours of the restaurant S1 (17:00 to 22:00), if the time zone of the reservation of the customer is one hour, a maximum of five sets are reserved for one table. If it is possible, and the time slot of the reservation of the user is two hours, a maximum of two sets can be reserved for one table. Note that reservation processing can be performed within the business hours of the facility even outside of lunch business hours and dinner business hours. For example, for table 2 of restaurant S1, "14:00 to 16:00" of "User D" can be reserved.

  When the reservation processing is performed by the reservation processing unit 113, the display processing unit 111 displays the reservation information (the number of sets, the number of persons, and the like) on the reservation target day of the calendar P16 on the reservation number display screen P1. In the above example, “15 sets and 35 people” are newly displayed on “March 22, 2018” of the calendar P16.

  If the reservation processing unit 113 determines that the reservation is not possible, the reservation processing unit 113 notifies the facility-side user or the customer of information indicating that the reservation cannot be received.

  The rotation speed setting unit 114 sets the rotation speed for each facility. The rotation speed setting unit 114 is an example of a setting processing unit of the present invention. For example, when the facility user operates the rotation speed setting button P12 of the reservation number display screen P1 (see FIG. 4) corresponding to the restaurant S1 and selects a desired rotation speed (for example, “2”), the rotation speed setting is performed. The unit 114 sets the rotation speed for the restaurant S1 to “2”. Further, the rotation speed setting unit 114 registers information on the selected rotation speed in the facility information D1 (see FIG. 2). For example, the rotation speed setting unit 114 registers information on the selected rotation speed in association with each table. The facility user may set the rotation speed on a setting screen (not shown). Further, the information on the rotation speed set by the rotation speed setting unit 114 may be displayed on a reservation screen P2 (see FIG. 5) or the like.

  The reservation number calculation unit 115 calculates the number of individual reservations, which is the number of reservations for each of the plurality of tables, and the total number of reservations obtained by summing the number of individual reservations for each of the plurality of tables. The reservation number calculation unit 115 is an example of the reservation number calculation unit of the present invention. Specifically, the reservation number calculation unit 115 calculates the number of individual reservations within business hours for each table arranged in the facility, and calculates the total number of reservations obtained by summing the number of individual reservations for each of the plurality of tables.

  For example, in the example illustrated in FIG. 5, during the lunch business hours (11:00 to 14:00) of the restaurant S1, one set of reservations is made in the “private room 1”. “1” is calculated as the number of individual reservations for “private room 1”. In the “private room 2”, since a part of the time slot of one set of reservations is included in the lunch business hours, the reservation number calculation unit 115 calculates “1” as the number of individual reservations of the “private room 2”. In addition, in the “table 1”, since the time slot of one set of reservations is included in the lunch business hours, the reservation number calculation unit 115 calculates “1” as the number of individual reservations in “table 1”. Further, in “Table 2”, since the time slot of one set of reservations is not included in the lunch business hours, the reservation number calculation unit 115 calculates “0” as the number of individual reservations in “Table 2”. Further, in “Table 3”, since one set of time slots for reservations is included in the lunch business hours and part of another set of time slots for reservations is included in the lunch business hours, the number of reservation calculation units 115 Calculates “2” as the number of individual reservations in “Table 3”. Then, the reservation number calculation unit 115 calculates “5”, which is the sum of the individual reservation numbers, as the total reservation number of the lunch business hours of the restaurant S1.

  Here, the number-of-reservations calculating unit 115 calculates the number of reservations (hereinafter referred to as the first number of reservations) for the first table (first reservation target) on which the reservation processing unit 113 has performed the reservation processing, If the rotation speed is equal to or less than the rotation speed set by the rotation speed setting unit 114, the first reservation number is calculated as the individual reservation number. On the other hand, when the first reservation number exceeds the rotation number, the reservation number calculation unit 115 calculates the rotation number as the individual reservation number.

  For example, as shown in a dinner business hours reservation screen P2 shown in FIG. 6, the number of reservations (“2”) for “private room 1” is equal to or less than the rotation speed (“2”). , The number of reservations (“2”) is calculated as the number of individual reservations for “private room 1”. Similarly, since the number of reservations (“1”) for “private room 2” is equal to or less than the rotation speed (“2”), the number-of-reservations calculating unit 115 calculates the number of reservations (“1”) as the number of “private room 2”. It is calculated as the number of individual reservations. On the other hand, since the number of reservations (“4”) for “table 1” exceeds the number of rotations (“2”), the number-of-reservations calculation unit 115 calculates the number of rotations (“2”) in the individual table “table 1”. It is calculated as the number of reservations. In this way, the number-of-reservations calculating unit 115 calculates the number of individual reservations in accordance with the number of reserved reservations, with the rotation speed as an upper limit, regardless of the length of the reservation time zone.

  The number of individual reservations and the total number of reservations calculated by the reservation number calculation unit 115 may be displayed on a reservation screen P2 (see FIGS. 5 and 6).

  The reservable number calculation unit 116 calculates a reservable number, which is a reservable number for the facility, based on the rotation speed set by the rotation speed setting unit 114. The reservable number calculator 116 is an example of the reservable number calculator of the present invention. Specifically, the reservable number calculation unit 116 calculates, as the reservable number, a value obtained by summing the rotation speeds for each of the plurality of tables arranged in the facility. For example, in the facility information D1 (see FIG. 2), the reservable number calculation unit 116 calculates “10” as the reservable number of the restaurant S1, and calculates “9” as the reservable number of the restaurant S2. Then, "12" is calculated as the reservable number of the restaurant S3. When the number of rotations for each of the plurality of tables arranged in the facility is the same (for example, restaurants S1 and S2), the reservable number calculation unit 116 calculates the number of rotations as the total number of the tables. A value obtained by multiplying the numbers may be calculated as the reservable number.

  The reservable number calculated by the reservable number calculating unit 116 may be displayed on a reservation screen P2 (see FIGS. 5 and 6).

  The full capacity calculation unit 117 calculates a full capacity ratio indicating the ratio of the total number of reservations calculated by the number-of-reservations calculation unit 115 to the number of available reservations calculated by the number-of-reservables calculation unit 116. The occupancy rate calculation section 117 is an example of the occupancy rate calculation section of the present invention. Specifically, the occupancy rate calculation unit 117 calculates, as the occupancy rate, a ratio (%) of a value obtained by dividing the total number of reservations by the number of available reservations. For example, in the lunch business hours of the restaurant S1 (see FIG. 5), the reservable number is “10” and the total reservation number is “5”. "50%" is calculated as the occupancy rate. In addition, for example, in the dinner business hours of the restaurant S1 (see FIG. 6), the reservable number is “10” and the total reservation number is “7”. “70%” is calculated as the occupancy rate. In addition, the full capacity calculation part 117 rounds off the value calculated by the said calculation formula, and displays it in 10% unit.

  The display processing unit 111 displays, on the operation display unit 13, information corresponding to the occupancy rate calculated by the occupancy rate calculation unit 117 (hereinafter, referred to as occupancy rate information). For example, when the occupancy rate display button P15 on the reservation number display screen P1 (see FIG. 4) is selected by the facility-side user, the display processing unit 111 operates and displays the reservation status display screen P3 as shown in FIG. It is displayed on the unit 13. On the calendar P17 of the reservation status display screen P3, on each business day, the fullness information of the fullness rate corresponding to the lunch business hours and the fullness information of the fullness rate corresponding to the dinner business hours are displayed side by side (for example, , Two-stage display). Further, on the calendar P17, the value of the occupancy rate and a bar graph corresponding to the value are displayed. The value of the occupancy rate and the bar graph are examples of the occupancy rate information of the present invention. In addition, in the restaurant S1, every Tuesday is only a lunch business and there is no dinner business every Tuesday (see FIG. 2). Therefore, the display processing unit 111 fills in the above-mentioned fullness ratio corresponding to the lunch business hours in the column of every Tuesday of the calendar P17. The rate information is displayed, and the full rate information of the full rate corresponding to the dinner business hours is omitted.

  Further, the display processing unit 111 may determine the display color of a number, a bar graph, or a date column of the full-seat ratio according to the value of the full-seat ratio. For example, when the occupancy rate is 10% to 50%, the display processing unit 111 displays the bar graph in green, and when the occupancy rate is 60% to 80%, the display processing unit 111 displays the bar graph in orange. When the occupancy rate is 90% to 100%, the display processing unit 111 displays the bar graph in red. That is, the display processing unit 111 may display the occupancy rate information in a date column in a color corresponding to the value of the occupancy rate.

  Here, a target occupancy rate for the facility may be set. In this case, when the occupancy rate is lower than the target occupancy rate, the display processing unit 111 may display the value of the occupancy rate, a bar graph, or a date column in blue.

  Further, the rotation speed may be appropriately changed by a facility-side user. For example, when the facility user changes the rotation speed of the restaurant S1 from “2” to “3”, the rotation speed, the reservable number, And the occupancy rate is updated. In addition, as shown in FIG. 10, on the reservation status display screen P3, the rotation speed and the occupancy rate information in the calendar P17 are updated.

  Each time a new reservation is received, the reservation management device 1 registers the occupancy rate information displayed on the calendar P17. Further, each time a change in the content of a registered reservation (for example, the number of people, table type, date, time zone, course name, etc.) is accepted, the occupancy rate information displayed on the calendar P17 is updated.

  When a customer who is not registered in the reservation information D2 comes to the store on the day, the facility-side user such as an employee of the facility uses the reservation management device 1 to retrieve the customer information (for example, name, number of people, table type, date, Time zone, course name, etc.). Thereby, the reservation management device 1 updates the reservation information D2 and updates the occupancy rate information displayed on the calendar P17. Further, the reservation management device 1 accumulates past reservation information D2 and the occupancy rate information as performance information.

[Reservation management process]
Hereinafter, the reservation management process executed by the control unit 11 of the reservation management device 1 will be described with reference to FIG.

  It should be noted that the present invention can be considered as an invention of a reservation management method for executing one or more steps included in the reservation management processing, and one or more steps included in the reservation management processing described here may be appropriately performed. It may be omitted. The execution order of each step in the reservation management process may be different as long as the same operation and effect are obtained. Furthermore, a case will be described here as an example where each step in the reservation management process is executed by the control unit 11, but a reservation management method in which each step in the reservation management process is executed in a distributed manner by a plurality of processors. Is also considered as another embodiment.

  In step S11, the control unit 11 receives an input of the reservation condition according to the reservation for the table of the predetermined facility from the facility user or the user terminal of the customer. For example, the control unit 11 accepts an input of a reservation person name, the number of people, a table type, a date, a time zone, a course name, and the like as the reservation conditions.

  Next, in step S12, the control unit 11 determines whether or not the reservation is possible. If the control unit 11 determines that the reservation is possible (S12: YES), the process proceeds to step S13. On the other hand, if the control unit 11 determines that the reservation is not possible (S12: NO), the process ends. When the control unit 11 determines that the reservation is not possible (S12: NO), the control unit 11 notifies the customer of information indicating that the reservation cannot be received.

  In step S13, the control unit 11 performs the reservation process on the reservation based on the reservation condition. More specifically, the control unit 11 associates the pieces of information such as the name of the reservation person, the number of persons, the table type, the date, the time zone, and the course name, which are input as the reservation conditions, with each other, and sets the reservation information D2 (FIG. Register).

  Next, in step S14, the control unit 11 calculates the number of individual reservations, which is the number of reservations for each of the plurality of tables, and the total number of reservations obtained by summing the number of individual reservations for each of the plurality of tables. For example, the control unit 11 calculates “1” as the number of individual reservations of “private room 1” and “1” as the number of individual reservations of “private room 2” during the lunch business hours of the restaurant S1 (see FIG. 5). Then, “1” is calculated as the number of individual reservations of “Table 1”, “0” is calculated as the number of individual reservations of “Table 2”, and “2” is calculated as the number of individual reservations of “Table 3”. . Further, the control unit 11 calculates “5” as the total number of reservations for the lunch business hours of the restaurant S1.

  Next, in step S15, the control unit 11 acquires the rotation speed set for each facility. For example, when the facility user selects “2” as the rotation speed for the restaurant S1, the control unit 11 acquires the rotation speed “2”.

  Next, in step S16, the control unit 11 calculates the reservable number based on the acquired rotation speed. Specifically, the control unit 11 calculates, as the reservable number, a value obtained by adding the rotation speed for each of the plurality of tables arranged in the facility. For example, the control unit 11 calculates “10” as the reservable number of the restaurant S1.

  Next, in step S17, the control unit 11 calculates the occupancy rate indicating the ratio of the total number of reservations to the number of reservations possible. For example, in the lunch business hours of the restaurant S1, the number of reservations is "10" and the total number of reservations is "5". Therefore, the control unit 11 sets the fullness rate of the lunch business hours to "50%". Is calculated. In addition, for example, in the dinner business hours of the restaurant S1, the number of reservations is “10” and the total number of reservations is “7”. Therefore, the control unit 11 sets “70%” as the occupancy rate of the dinner business hours. Is calculated.

  Next, in step S <b> 18, the control unit 11 displays the calculated occupancy rate information on the operation display unit 13. For example, as shown in FIG. 7, the control unit 11 displays the fullness rate (an example of the first fullness rate of the present invention) corresponding to the lunch business hours on each business day in the calendar P17 of the reservation status display screen P3. Full occupancy rate information (an example of the first occupancy rate information of the present invention) and full occupancy rate information (an example of the second full occupancy rate of the present invention) corresponding to dinner business hours (second full occupancy rate information of the present invention) Are displayed side by side (discriminating). Then, the reservation management processing ends.

  As described above, the reservation management device 1 according to the present embodiment calculates the reservable number of the facility based on the rotation speed set for the facility, and calculates the total reserved number with respect to the reservable number. The configuration is such that the fullness ratio indicating the ratio is calculated, and information (fullness ratio information) corresponding to the fullness ratio is displayed. As described above, the reservation management device 1 calculates the occupancy rate based on the reservable number calculated according to the rotation speed regardless of the length of the reservation time zone. For example, the reservation management device 1 calculates both the number of individual reservations corresponding to a reservation with a one-hour reservation time for a table and the number of individual reservations corresponding to a reservation with a two-hour reservation time for a table as “1”. I do. Thereby, it is possible to calculate the occupancy rate that accurately reflects the number of reservations regardless of the length of the reservation time zone. In addition, since the full-occupancy rate information of the full-occupancy rate is displayed for each business hour corresponding to each date of the calendar, the facility-side user can select a business day with few reservations, a business day having reached the target full-occupancy rate, and the like. You can grasp at a glance. Therefore, the facility-side user can accurately and easily grasp the current reservation status based on the full-seat information displayed on the calendar. Further, the facility-side user can carry out activities for improving the sales amount of the facility, such as an activity for acquiring a new reservation and a shift shift of the employees of the facility, based on the fullness rate information. Become.

  The invention is not limited to the embodiments described above. Modifications corresponding to other embodiments of the present invention will be described below.

[Modification 1]
In the above-described embodiment, the display processing unit 111 displays the full-occupancy rate information on the calendar P17 (see FIG. 7), but the present invention is not limited to this. In another embodiment, for example, when the facility-side user selects a predetermined business day (date column) on the calendar P16 of the reservation number display screen P1, the display processing unit 111 fills up the seat corresponding to the business day. Only the rate information may be displayed on the operation display unit 13. Further, when the facility-side user selects the occupancy rate display button P15 of the calendar P16 on the reservation number display screen P1, the display processing unit 111 displays a graph showing the occupancy rate for each business day as shown in FIG. May be displayed on the operation display unit 13. The display processing unit 111 displays a target occupancy rate (for example, “60%”) on the graph. As a result, the facility-side user can accurately and easily grasp the current reservation status.

[Modification 2]
In another embodiment, the display processing unit 111 displays the full-occupancy rate information (value, bar graph, etc.) at a position corresponding to the number of reservations in the full-area bar graph display area (0% to 100%). You may. As an example, FIG. 13 shows an enlarged view of “March 22, 2018” of the calendar P17. For example, in the lunch business hours of the restaurant S1 on “March 22, 2018” (see FIG. 5), the number of reservations is 2 for each of “11:00 to 12:00” and “12:00 to 13:00”. In “13:00 to 14:00”, the number of reservations is three. In this case, the display processing unit 111 displays the occupancy rate information in the calendar P17 at a position corresponding to a time zone with a large number of reservations (here, “13:00 to 14:00”) in the display area. Therefore, as shown in FIG. 13, the full capacity information is displayed on the right end of the display area. The display area corresponds to an area representing a range from the business start time to the business end time of the facility (restaurant).

  Similarly, in the case of the dinner business hours of “March 22, 2018” of the restaurant S1, the display processing unit 111 displays, in the calendar P17, a time zone where the number of reservations is large in the display area (“18:00”). ２１21: 00 ”), the full-occupancy rate information is displayed at a position (here, near the center). Thus, the facility-side user can easily grasp, on the calendar P17, a time zone in which there are few or no reservations among the business hours.

[Modification 3]
As another embodiment, the rotation speed setting unit 114 may set the rotation speed according to the business date and time of the facility. For example, the rotation speed setting unit 114 sets the rotation speed to a low value (for example, “1” or “2”) when the business day of the facility is a weekday, and when the business day of the facility is Saturday or Sunday, Sets the rotation speed to a high value ("2" or "3").

  Further, the rotation speed setting unit 114 may set the rotation speed corresponding to the business date and time of the facility, based on the past congestion status of the facility or the sales performance. For example, when the number of customers is large every Friday, the rotation number setting unit 114 sets the rotation number on Friday to a high value (“2” or “3”). Thus, the full-seat information can be displayed according to the usage status of the facility of the user.

  The rotation speed setting unit 114 may set the rotation speed according to the type of the table. For example, the number of revolutions of a table seat for one or two persons is set to “3”, the number of revolutions of a table seat for two to four persons is set to “2”, and the number of persons for four to six persons is set. The number of rotations of the private room and the VIP seat is set to “1”. As described above, the rotation speed is set to a high value for a table in which the staying time of the customer is expected to be short, and the rotation speed is set to a low value in a table in which the staying time of the customer is expected to be long. Set to. Thereby, the occupancy rate information according to the type, layout, and the like of the tables arranged in the facility can be displayed. As described above, the rotation speed setting unit 114 can set the different rotation speed for each day of the week, for each date and time, for each facility, or for each table.

[Modification 4]
Here, in the reservation process, the occupancy rate may vary depending on the type of table allocated to the customer. For example, according to the reservation status corresponding to the reservation screen P2 in FIG. 6, the occupancy rate is “70%”. On the other hand, when the reservation customer “user L” on the reservation screen P2 in FIG. 6 is assigned to “table 2”, the occupancy rate becomes “80%” as shown in FIG. In addition, when the reservation customer “user P” on the reservation screen P2 in FIG. 6 is assigned to “private room 1”, the occupancy rate becomes “60%” as shown in FIG. As a facility user, by ascertaining whether or not the occupancy rate of the facility satisfies the target occupancy rate, on business days when the occupancy rate is lower than the target value, the system encourages users to make reservations and increases sales. It is desired to aim at. However, as shown in FIG. 6, FIG. 14, and FIG. 15, even if the number of reservations is the same, if the occupancy rate fluctuates depending on the table allocation method, the correct occupancy rate cannot be grasped.

  An event in which the occupancy rate fluctuates depending on how the table is allocated can occur when the number of individual reservations for the table has reached the rotation speed. For example, a reservation newly accepted in the reservation processing is stored in a table in which the number of individual reservations has reached the number of rotations (for example, a reservable time zone “19:00 to 20:00” in “private room 1” shown in FIG. 6). ), It is possible to increase the total number of reservations without increasing the occupancy rate (“70%”). This allows the facility user to confirm that a new reservation can be obtained by confirming the occupancy rate displayed on the calendar P17.

  As described above, since the occupancy rate fluctuates depending on how the table is allocated, in order to more accurately grasp the occupancy rate, for example, the number of individual reservations has reached the number of rotations, and the time slot in which reservation is possible If there is a table having the following, the display processing unit 111 may display a flag or the like on the calendar P17. Thus, the facility-side user can update the occupancy rate to an accurate value by reconsidering the assignment of the table for the business day on which the flag is displayed.

[Modification 5]
In another embodiment, the reservation number calculation unit 115 may calculate the individual reservation number based on the course name included in the reservation information D2. For example, if the course name reserved during the dinner business hours of "Private Room 2" is "Course C2" which is a high-priced course meal (see FIG. 3), the original number of reservations is "1" (see FIG. 6). However, since this contributes to an increase in the amount of sales, the number-of-reservations calculating unit 115 calculates the number of revolutions “2” as the number of individual reservations.

  Further, the reservation number calculation unit 115 may calculate the number of revolutions as the individual reservation number when the time slot of the reservation included in the reservation information D2 is long (for example, “3 hours” or more). When calculating the individual reservation number as described above, the reservation number calculation unit 115 calculates “9” as the total reservation number of the dinner business hours of the restaurant S1, for example, as shown in FIG. As a result, the full seat rate becomes “90%”.

[Modification 6]
Here, even when the occupancy rate becomes “100%”, a new reservation may be accepted in some cases. For example, as shown in FIG. 17, when the number of individual reservations has reached the number of revolutions ("2") in each table, the total number of reservations ("10") becomes equal to the number of reservations possible, and The occupancy rate becomes “100%”. Even in this case, for example, a new reservation can be received in “Private Room 1”, “Table 1”, “Table 2”, and “Table 3”. Therefore, even when the occupancy rate becomes “100%”, the display processing unit 111 may display a flag on the calendar P17 for a business day on which a new reservation can be accepted. This allows the facility user to newly accept a reservation on the business day when the occupancy rate is “100%”.

[Modification 7]
The reservation management device 1 is an example of the reservation management system of the present invention. The reservation management system of the present invention may be configured by one reservation management device 1 or may be configured to include a plurality of devices. For example, as shown in FIG. 18, the reservation management system 100 includes a plurality of facility terminals 2 arranged for each facility and the plurality of facilities terminals via a communication network N1 such as the Internet, a LAN, a WAN, or a public telephone line. It may be configured by the terminal 2 and the reservation management device 1 that can communicate. In this configuration, the reservation management device 1 centrally manages reservations for each facility. The storage unit 22 of each facility terminal 2 may store facility information D1 of each facility. Further, the reservation management device 1 may display the calendars P16 (see FIG. 4) and P17 (see FIG. 7 and the like) on the operation display unit 23 of each facility terminal 2. In the reservation management system 100, the control unit 11 of the reservation management device 1 and the control unit 21 of the facility terminal 2 execute the reservation management process in cooperation.

[Modification 8]
The reservation management device 1 may calculate the occupancy rate corresponding to some (specific) reservation targets (corresponding to the specific reservation target of the present invention) among a plurality of reservation targets associated with the facility. FIG. 19 shows another example of the facility information D1.

  For example, for a restaurant in which a table seat and a private room are arranged, the full-occupancy rate calculation unit 117 of the reservation management device 1 determines whether the private room is a private room based on the number of reservations, the number of revolutions, and the number of available reservations corresponding only to the private room. The corresponding occupancy rate is calculated. Specifically, the rotation speed setting unit 114 may set the rotation speed only in the private room out of the table seat and the private room, or may set the rotation speed of the private room to a value of 1 or more and set the rotation speed of the table seat in the private room. The rotation speed may be set to “0”. For example, as shown in FIG. 19, for the restaurant S4, the rotation speed setting unit 114 sets the rotation speed of the private room to “2” and sets the rotation speed of the table seat to “0”. FIG. 20 shows an example of the reservation status of the restaurant S4 for lunch business hours (11:00 to 14:00). In this case, the reservation number calculation unit 115 calculates “2”, “1”, and “1” as the individual reservation numbers of “private room 1”, “private room 2”, and “private room 3”, respectively. "4" is calculated as the total number of reservations obtained by summing. In addition, the reservable number calculation unit 116 calculates “6” as the reservable number obtained by summing the respective rotational speeds of “private room 1”, “private room 2”, and “private room 3”. The occupancy rate calculation unit 117 calculates the occupancy rate “70%”, which is the ratio of the total reservation number “4” to the reservable number “6”. As a result, “70%” is calculated as the occupancy rate corresponding to the “private room” during the lunch business hours of the restaurant S4. According to the above configuration, it is possible to accurately and easily grasp the reservation status focusing on the “private room” among the reservation targets. In addition, the facility-side user can carry out an activity for acquiring a reservation for a private room based on the occupancy rate information.

  In addition, the reservation management device 1 is, for a restaurant where a table seat and a private room are arranged, based on the reserved number corresponding to only the table seat, the rotation speed, and the reservable number, the full seat corresponding to the table seat. The rate may be calculated.

  Further, for example, for a restaurant in which a plurality of table seats are arranged, the reservation management device 1 may set the reservation number, the rotation speed, and the reservation possible corresponding to only some (specific) table seats (specific reservation targets). The occupancy rate corresponding to the partial table seats may be calculated based on the number. Specifically, the rotation speed setting unit 114 may set the rotation speed only for some of the plurality of table seats, or may set the rotation speed of some of the table seats to a value of 1 or more. And the rotation speed of the other table seats may be set to “0”. For example, as shown in FIG. 19, for the restaurant S5, the rotation number setting unit 114 sets the rotation numbers of “Table 3”, “Table 4”, and “Table 5” for four to “3”, The number of rotations of “table 1” and “table 2” for one or two persons is set to “0”. FIG. 21 shows an example of the reservation status of the restaurant S5 at dinner business hours (17:00 to 22:00). In this case, the reservation number calculation unit 115 calculates “1”, “2”, and “2” as the individual reservation numbers of “table 3”, “table 4”, and “table 5”. "5" is calculated as the total number of reservations obtained by summing. In addition, the reservable number calculation unit 116 calculates “9” as the reservable number obtained by summing the respective rotation speeds of “table 3”, “table 4”, and “table 5”. The occupancy rate calculation unit 117 calculates the occupancy rate “60%” which is a ratio of the total number of reservations “9” to the number of available reservations “5”. As a result, “60%” is calculated as the occupancy rate corresponding to the table seating for four during the dinner business hours of the restaurant S5. According to the above configuration, it is possible to accurately and easily grasp the reservation status focusing on a specific table seat among the reservation targets. In addition, the facility-side user can carry out an activity for acquiring a reservation for a specific table seat based on the full-occupancy rate information.

  Here, the facility-side user can appropriately determine the reservation target (table seat, private room, etc.) for which the fullness ratio is to be calculated. For example, the facility-side user checks the past reservation status (reservation history) of the facility, specifies a seat with many reservations, a popular seat, and the like, and sets the rotation speed for the specified seat.

[Modification 9]
The number of reservation targets placed in the facility may be one. The reservation management device 1 may calculate the occupancy rate corresponding to one reservation target corresponding to the facility. For example, as shown in FIG. 19, only one “private room 1” for 4 to 8 persons is associated with the restaurant S6. In this case, the reservation management device 1 calculates the occupancy rate corresponding to “private room 1” based on the number of reservations, the number of rotations, and the number of reservations corresponding to only “private room 1”.

  In the case where there are a plurality of reservation targets arranged in the facility, the rotation speed is set only for one of the reservation targets, and the rotation speed is not set for the other reservation targets or set to “0”. When the reservation is set, the reservation management device 1 sets the full capacity corresponding to the one reservation target based on the reservation number, the rotation speed, and the reservable number corresponding to only the one reservation target. Calculate the rate.

[Modification 10]
In the above-described embodiment, the rotation speed setting unit 114 sets the rotation speed based on the operation of the facility user, but the present invention is not limited to this. For example, the rotation speed setting unit 114 may set the rotation speed based on a past reservation status. Specifically, for example, for the restaurant S1 (see FIG. 2), the rotation speed setting unit 114 sets the rotation speed to “2” for a reservation whose past (for example, previous month) reservation number exceeds a threshold. Further, the rotation speed setting unit 114 may change the rotation speed based on the past reservation status. For example, for the restaurant S1 (see FIG. 2), the number of revolutions is changed from “2” to “3” for a reservation target whose past (for example, previous month) reservation number exceeds a threshold value.

[Modification 11]
In each of the above embodiments, the display processing unit 111 may display the occupancy rate information on the operation display unit 13 for each reservation target. For example, the display processing unit 111 displays the full capacity information corresponding to the table seats and the full capacity information corresponding to the private room on the operation display unit 13. Further, for example, the display processing unit 111 displays the full-seat information corresponding to each of “Table 3”, “Table 4”, and “Table 5” on the operation display unit 13 for the restaurant S5.

[Modification 12]
Here, for example, a table seat for four people may be used by two people or by four people, and the sales amount of the facility may vary depending on the number of users. For example, the sales amount increases as the number of people using the table seats approaches the upper limit of the number of seats.

  Therefore, the reservation management device 1 (the full-occupancy rate calculation unit 117) may calculate the full-occupancy rate based on the number of users who use the reservation target and the number of seats of the reservation target. For example, when taking the reservation situation shown in FIG. 6 as an example, the reservation management device 1 calculates the occupancy rate as shown in FIG. Specifically, the number of reservations of “User G” for “Private Room 1” is “2”, which is 50% of the upper limit of the number of persons “4”. Therefore, the reservation number calculation unit 115 calculates the reservation number of “User G” for “Private Room 1” as “0.5”. Similarly, the number of reservations of “User J” for “Private Room 2” is “4”, which is about 60% of the upper limit of the number of persons “6”. Therefore, the reservation number calculation unit 115 calculates the reservation number of “User J” for “Private Room 2” as “0.6”. On the other hand, the reservation number of “User H” for “Private Room 1” is “4”, which matches the upper limit of the capacity “4”. The number of reservations for “H” is calculated as “1.0”. Thereby, the reservation number calculation unit 115 calculates the number of individual reservations for “private room 1” as “1.5” and calculates the number of individual reservations for “private room 2” as “0.6”. Similarly, the reservation number calculation unit 115 calculates the individual reservation number of each table. Since the number of reservations “3.0” for “table 1” exceeds the number of rotations “2”, the number-of-reservations calculation unit 115 calculates the number of rotations “2” as the number of individual reservations of “table 1”. I do. Then, the reservation number calculation unit 115 calculates “5.6”, which is the sum of the individual reservation numbers, as the total reservation number of the dinner business hours of the restaurant S1.

  The occupancy rate calculation unit 117 calculates the occupancy rate “56%” which is a ratio of the total reservation number “5.6” to the reservable number “10”. Here, the value calculated by the above formula is expressed in 1% units without rounding. The occupancy rate “56%” in the example shown in FIG. 22 is lower than the occupancy rate “70%” in the example shown in FIG. As described above, by calculating the occupancy rate in consideration of the number of reserved objects and the number of users, it is possible to more accurately and easily grasp the current reservation status.

1: reservation management device 11: control unit 12: storage unit 13: operation display unit 100: reservation management system 111: display processing unit 112: reception processing unit 113: reservation processing unit 114: rotation speed setting unit 115: reservation number calculation unit 116: Reservable number calculation unit 117: Full occupancy calculation unit

Claims (18)

A reservation processing unit for making a reservation for a reservation object associated with the facility;
A setting processing unit for setting a reference reservation number for the reservation target,
A reservation number calculation unit that calculates a total reservation number obtained by summing the reservation numbers of the reservation targets,
Based on the reference reservation number set by the setting processing unit, a reservable number calculating unit that calculates a reservable number that is a reservable number for the facility,
A full capacity calculation unit that calculates a full capacity ratio that represents a ratio of the total number of reservations calculated by the number of available reservations to the number of available reservations calculated by the available number of calculation units,
A display processing unit that displays full-seat information that is information according to the full-seat ratio calculated by the full-seat ratio calculation unit;
A reservation management system comprising: The setting processing unit sets the reference reservation number for each of the plurality of reservation targets,
The reservation number calculation unit calculates the individual reservation number that is the reservation number of each of the plurality of reservation targets and the total reservation number obtained by summing the individual reservation numbers.
The reservation management system according to claim 1. The reservable number calculating unit calculates, as the reservable number, a value obtained by summing the reference reservation numbers set for each of the plurality of reservation targets by the setting processing unit.
The reservation management system according to claim 2. The reservation number calculation unit,
When the first reservation number representing the number of reservations for the first reservation target is equal to or less than the reference reservation number set by the setting processing unit for the first reservation target, the first reservation number is set to the While the number of individual reservations,
When the first reservation number exceeds the reference reservation number, the reference reservation number is the individual reservation number.
The reservation management system according to claim 2. The occupancy rate calculation unit calculates the occupancy rate corresponding to a specific specific reservation target among the plurality of reservation targets associated with the facility,
The reservation management system according to claim 2. The setting processing unit sets the reference reservation number for the specific reservation target,
The reservation number calculation unit calculates the total reservation number corresponding to the specific reservation target,
The occupancy rate calculation unit calculates the occupancy rate corresponding to the specific reservation target based on the reference reservation number and the total reservation number,
The reservation management system according to claim 5. The setting processing unit sets the reference reservation number based on the past reservation status of the facility,
The reservation management system according to claim 1. The occupancy rate calculation unit calculates the occupancy rate based on the number of users who use the reservation target for which the reservation is made and the number of seats for the reservation target,
The reservation management system according to claim 1. The display processing unit displays a calendar, and displays the occupancy rate information in a date column corresponding to the reservation in the calendar,
The reservation management system according to claim 1. The occupancy rate information includes a value of the occupancy rate and a bar graph represented by a length corresponding to the value of the occupancy rate,
The reservation management system according to claim 9. In the case where the business hours of the facility include the first business hours and the second business hours, the display processing unit sets the date column according to a first occupancy rate corresponding to the first business hours corresponding to the first business hours. (1) displaying the full occupancy rate information and the second full occupancy rate information according to the second full occupancy rate corresponding to the second business hours,
The reservation management system according to claim 9. The display processing unit, in the date column, displays the occupancy rate information in a color corresponding to the value of the occupancy rate,
The reservation management system according to claim 9. The display processing unit displays the occupancy rate information at a position corresponding to a time zone in which the number of reservations is the largest in a display area indicating a range from a business start time to a business end time of the facility in the date column. Do
The reservation management system according to claim 9. When the predetermined date column is selected by a user's operation in the calendar, the display processing unit displays a business day reservation screen corresponding to the selected date column,
14. The reservation management system according to claim 9. The setting processing unit can set a different reference reservation number for each day of the week, for each date and time, for each of the facilities, or for each of the reservation targets.
The reservation management system according to claim 1. The facility is a restaurant, and the reservation target is a table.
The reservation management system according to claim 1. With one or more processors,
A reservation processing step of making a reservation for a reservation object associated with the facility;
A setting processing step of setting a reference reservation number for the reservation target,
A reservation number calculation step of calculating a total reservation number obtained by summing the reservation numbers of the reservation targets,
A reservable number calculation step of calculating a reservable number, which is a reservable number for the facility, based on the reference reservation number set in the setting processing step;
A full capacity calculation step of calculating a full capacity ratio representing a ratio of the total number of reservations calculated by the number of reservations calculated to the number of available reservations calculated by the number of available reservations calculation step;
A display processing step of displaying full capacity information, which is information according to the full capacity calculated in the full capacity calculation step,
Perform a reservation management method. On one or more processors,
A reservation processing step of making a reservation for a reservation object associated with the facility;
A setting processing step of setting a reference reservation number for the reservation target,
A reservation number calculation step of calculating a total reservation number obtained by summing the reservation numbers of the reservation targets,
A reservable number calculation step of calculating a reservable number, which is a reservable number for the facility, based on the reference reservation number set in the setting processing step;
A full capacity calculation step of calculating a full capacity ratio representing a ratio of the total number of reservations calculated by the number of reservations calculated to the number of available reservations calculated by the number of available reservations calculation step;
A display processing step of displaying full capacity information, which is information according to the full capacity calculated in the full capacity calculation step,
A reservation management program for running

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