JP2021179648A - Reservation management system, reservation management method, and reservation management program - Google Patents

Abstract

To provide a reservation management system, a reservation management method, and a reservation management program capable of improving convenience of a user who reserves a facility.SOLUTION: In a reservation management system 1, a reservation management apparatus 2 includes: a reservation processing unit 213 that can receive a first reservation that does not require a confirmation to a facility when reserving the facility by a user and a second reservation that requires a confirmation to the facility when reserving the facility; and a restriction processing unit 214 that restricts receiving the second reservation to the facility based on a setting state of a reservable frame corresponding to the first reservation set to the facility.SELECTED DRAWING: Figure 1

Description

The present invention relates to a reservation management system capable of making a reservation for a facility, a reservation management method, and a reservation management program.

When reserving a facility such as a restaurant on the reservation site, for example, the user can use an immediate reservation (hereinafter referred to as an immediate reservation) that does not require confirmation to the facility when reserving the facility. (See, for example, Patent Document 1). In addition, when a user wishes to make a reservation for a facility (a facility that is fully booked) that has no available reservation slots, he / she may be able to use a request reservation that requires confirmation to the facility when making a reservation for the facility.

Japanese Unexamined Patent Publication No. 2001-243304

Each facility can set whether or not to accept an immediate reservation and whether or not to accept a request reservation. Here, in a facility where a large number of reservable slots (such as the number of seats) that can be reserved immediately are set, it may take time and effort for the facility manager to periodically check the inventory of the reservable slots. For this reason, the facility tends to be reluctant to set a reservation frame for immediate reservation. However, if the reservable slots for immediate reservations are not set or the number of reservable slots is small, it becomes difficult for the user to use the immediate reservations or it becomes necessary to make a request reservation, which is convenient. There is a problem of decline.

An object of the present invention is to provide a reservation management system, a reservation management method, and a reservation management program capable of improving the convenience of a user who reserves a facility.

The reservation management system according to the present invention accepts a first reservation that does not require confirmation to the facility when reserving the facility and a second reservation that requires confirmation to the facility when reserving the facility. It includes a possible reservation processing unit and a restriction processing unit that limits the acceptance of the second reservation to the facility based on the setting state of the reservationable frame corresponding to the first reservation set in the facility.

The reservation management method according to the present invention accepts a first reservation that does not require confirmation to the facility when reserving the facility and a second reservation that requires confirmation to the facility when reserving the facility. A possible reservation step and a restriction step that restricts the acceptance of the second reservation to the facility based on the setting state of the reservation possible frame corresponding to the first reservation set in the facility by one or more processors. How to do it.

The reservation management program according to the present invention accepts a first reservation that does not require confirmation to the facility when reserving the facility and a second reservation that requires confirmation to the facility when reserving the facility. A possible reservation step and a restriction step that restricts the acceptance of the second reservation to the facility based on the setting state of the reservation possible frame corresponding to the first reservation set in the facility, to one or more processors. It is a program to be executed.

INDUSTRIAL APPLICABILITY According to the present invention, a reservation management system, a reservation management method, and a reservation management program capable of improving the convenience of a user who reserves a facility are provided.

FIG. 1 is a block diagram showing a configuration of a reservation management system according to an embodiment of the present invention. FIG. 2 is a diagram showing an example of facility information used in the reservation management system according to the embodiment of the present invention. FIG. 3 is a diagram showing an example of reservation status information used in the reservation management system according to the embodiment of the present invention. FIG. 4 is a diagram showing an example of reservation setting information used in the reservation management system according to the embodiment of the present invention. FIG. 5 is a diagram showing an example of reservation reception information used in the reservation management system according to the embodiment of the present invention. FIG. 6 is a diagram showing an example of a search condition setting page displayed on the user terminal according to the embodiment of the present invention. FIG. 7 is a diagram showing an example of a search result page displayed on the user terminal according to the embodiment of the present invention. FIG. 8 is a diagram showing an example of a request reservation reception page displayed on the facility terminal according to the embodiment of the present invention. FIG. 9 is a diagram showing an example of a reservation setting page displayed on the user terminal according to the embodiment of the present invention. FIG. 10 is a diagram showing an example of a reservation setting page displayed on the user terminal according to the embodiment of the present invention. FIG. 11 is a diagram showing an example of a reservation setting page displayed on the user terminal according to the embodiment of the present invention. FIG. 12 is a flowchart showing an example of a procedure of reservation management processing executed by the reservation management system according to the embodiment of the present invention. FIG. 13 is a diagram showing an example of a reservation setting page displayed on the user terminal according to the embodiment of the present invention. FIG. 14 is a diagram showing an example of a reservation setting page displayed on the user terminal according to the embodiment of the present invention. FIG. 15 is a diagram showing an example of a reservation setting page displayed on the user terminal according to the embodiment of the present invention.

Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings for the purpose of understanding the present invention. The following embodiments are examples that embody the present invention, and do not limit the technical scope of the present invention.

[Reservation management system 1]
As shown in FIG. 1, the reservation management system 1 according to the embodiment of the present invention includes a reservation management device 2, a user terminal 3, and a facility terminal 4. The reservation management device 2, the user terminal 3, and the facility terminal 4 can communicate with each other via a communication network N1 such as the Internet, LAN, WAN, or a public telephone line.

The reservation management device 2 can accept search conditions for searching a facility from the user terminal 3, executes a search process based on the search conditions, and presents the search results to the user terminal 3. Further, the reservation management device 2 executes the reservation process of the facility selected by the user among the facilities included in the search result. Further, the reservation management device 2 manages setting information regarding a reservation method (immediate reservation, request reservation) for each facility. Hereinafter, in the present embodiment, the case where the facility to be reserved in the reservation management system 1 is a restaurant that provides food and drink will be described as an example. The facility may be various facilities such as a hotel, a karaoke shop, a bowling place, a table tennis field, a golf course, a hot spring facility, a service providing facility (for example, a beauty salon), and a hospital.

The user terminal 3 is an information processing device operated by a user who requests a facility search and reservation. The facility terminal 4 is an information processing device that is arranged in the facility and manages reservations for the facility. The facility terminal 4 is operated by the facility manager. The reservation management system 1 includes one or a plurality of user terminals 3 and a plurality of facility terminals 4 arranged for each facility.

In the present embodiment, the reservation management device 2 alone corresponds to the reservation management system according to the present invention, but the reservation management system according to the present invention is one of the reservation management device 2, the user terminal 3, and the facility terminal 4. It may include a plurality of components. For example, when the components of the reservation management device 2, the user terminal 3, and the facility terminal 4 collaborate to share and execute various reservation management processes (see FIG. 12) described later, the processes are executed. It is possible to regard a system including a plurality of components as a reservation management system according to the present invention. For example, the reservation management device 2 and the facility terminal 4 may configure the reservation management system according to the present invention.

[Reservation management device 2]
As shown in FIG. 1, the reservation management device 2 is a server including a control unit 21, a storage unit 22, an operation display unit 23, a communication I / F 24, and the like. The reservation management device 2 is not limited to one computer, and may be a computer system in which a plurality of computers operate in cooperation with each other. Further, various processes executed by the reservation management device 2 may be distributed and executed by one or a plurality of processors.

The communication I / F 24 connects the reservation management device 2 to the communication network N1 by wire or wirelessly, and follows a predetermined communication protocol with external devices such as the user terminal 3 and the facility terminal 4 via the communication network N1. It is a communication interface for executing data communication.

The operation display unit 23 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations.

The storage unit 22 is a non-volatile storage unit such as an HDD (Hard Disk Drive) or SSD (Solid State Drive) that stores various types of information. Specifically, the storage unit 22 stores data such as facility information D1, reservation status information D2, reservation setting information D3, and reservation reception information D4. The facility information D1 includes information on a plurality of restaurants to be searched and to be reserved. The reservation status information D2 includes information on the current reservation status of each restaurant. The reservation setting information D3 includes information regarding a reservation method set for each restaurant. The reservation reception information D4 includes information regarding the reservation received at the restaurant to be reserved. FIG. 2 is a diagram showing an example of facility information D1, FIG. 3 is a diagram showing an example of reservation status information D2, FIG. 4 is a diagram showing an example of reservation setting information D3, and FIG. 5 is a diagram showing reservation reception information. It is a figure which shows an example of D4. Further, the storage unit 22 also stores image data indicating the inside and outside of the restaurant, map data indicating the location of the restaurant, and the like.

As shown in FIG. 2, the facility information D1 contains information such as the corresponding "facility ID", "facility name", "area", "genre", "address", and "URL" for each restaurant. included. The facility ID is the identification information of the restaurant, and the facility name is the name of the restaurant. The area is the name of the area where the restaurant is located. The genre is information that can identify the content of the service provided by the restaurant, and indicates, for example, a cooking genre. The address is a detailed address of the restaurant and is used as information indicating the location of the restaurant. The URL is access information for accessing a web page such as a restaurant homepage or a reservation page. Further, the facility information D1 may include information on an amount (budget) preset as an average amount required for the use of the restaurant, information on identifying the image of the restaurant, and the like.

As shown in FIG. 3, the reservation status information D2 includes information such as the corresponding "facility ID", "facility name", and "reservation status" for each restaurant. The reservation status is information indicating the current reservation status (full, vacant seats, etc.) of the restaurant, and "full" or "vacant seats" are registered. For example, "vacant seats" are registered for a restaurant having at least one table that can be reserved, and "full" is registered for a restaurant that has no table that can be reserved. In addition, when multiple types of tables, that is, multiple types of tables according to the number of users (tables for 2 people, tables for 4 people, etc.) are arranged in the restaurant, the reservation status of the restaurant is set for each table. "Vacant seats" or "full seats" may be registered.

Here, the reservation method in which the user reserves a restaurant does not require confirmation to the restaurant when making a reservation for the restaurant, or an immediate reservation (immediate reservation) in which the reservation is established at the same time as the reservation application is completed. There is also a request reservation that requires confirmation to the restaurant when making a reservation for the restaurant, or that the restaurant notifies the user of the answer of permission or rejection of the reservation after the reservation application is completed. In the request reservation, the reservation is established when the restaurant permits the reservation, and the reservation is not established when the restaurant refuses the reservation. When a user applies for a reservation to a restaurant whose reservation status is "vacant", the immediate reservation is made and the reservation is established at the same time as the application. On the other hand, when the user applies for a reservation to a restaurant whose reservation status is "full", the request reservation is made and the restaurant is inquired about whether or not the reservation is permitted (reservation request). Will be notified. For example, if the restaurant that the user wants to reserve has a vacant seat, the user makes an immediate reservation, and if the restaurant that the user wants to reserve does not have a vacant seat (if the restaurant is full), the user makes a reservation. Make a request reservation. The immediate reservation is an example of the first reservation of the present invention, and the request reservation is an example of the second reservation of the present invention.

In addition, each restaurant can set a reservation method in advance. For example, each restaurant may be set to accept reservation requests for the immediate reservation and the request reservation, or may be set to accept the reservation request for the immediate reservation and not to accept the reservation request for the request reservation. be able to. For example, in a restaurant that is set to accept a reservation request for a request reservation, when the reservation status becomes "full" or the current number of vacant seats becomes less than a predetermined number, the user says. It is possible to accept reservation requests for request reservations. In this case, at the restaurant that has received the reservation request for the request reservation, for example, the administrator decides whether or not to allow the reservation. Further, for example, in a restaurant in which the reservation request for the immediate reservation is accepted and the reservation request for the request reservation is not accepted, when the reservation status becomes "full", the user can use the restaurant. Will not be able to book.

The reservation management device 2 accepts the restaurant that can make an immediate reservation, that is, the restaurant whose reservation status is "vacant" among the restaurants that satisfy the search conditions set by the user, and the reservation request for the request reservation. A possible restaurant, that is, a restaurant whose reservation status is "full" and which is set to accept the reservation request of the request reservation, is extracted and presented (output) to the user terminal 3 of the user. )do.

As shown in FIG. 4, the reservation setting information D3 includes information such as the corresponding "facility ID", "facility name", "immediate reservation possible frame", and "request reservation possible frame" for each restaurant. Is done. The immediate reservation possible frame is information indicating the number of tables (including private rooms) (inventory quantity) at which the restaurant can accept the reservation request for immediate reservation. The request reservation possible frame is information indicating the number of tables (including private rooms) (reservation acceptable number) at which the restaurant can accept the reservation request for the request reservation. In addition to the number of tables, these reservation slots may be seat units, hair dressing or hospital reservation slots, or nomination slots for those in charge. That is, it does not matter whether it is a facility or equipment as long as it includes an object that can be reserved. The restaurant manager can register the immediate reservation frame and the request reservation frame in advance. For example, when five tables are arranged in the restaurant A1 and the manager of the restaurant A1 sets to accept reservation requests for immediate reservation and request reservation for the five tables, the control unit 21 may perform the setting. , Register "5" in the immediate reservation possible frame and the request reservation possible frame. Further, for example, when six tables are arranged in the restaurant B1, the administrator of the restaurant B1 accepts the reservation request for immediate reservation for the six tables and sets not to accept the reservation request for the request reservation. If so, the control unit 21 registers "6" in the immediately reservable frame and registers "0" in the request reservable frame.

In addition, the manager may set an immediate reservation possible frame and a request reservation possible frame for a predetermined table among the tables arranged in the restaurant. For example, when five tables are arranged in the restaurant A1 and the administrator sets to accept reservation requests for immediate reservation and request reservation for the three tables, the control unit 21 makes the immediate reservation. Register "3" in the possible frame and the request reservation possible frame. In this case, the remaining two tables are, for example, tables that can be used by customers (walk-in customers) who come to the store without making a reservation.

When the restaurant is set to accept the reservation request for the immediate reservation, the reservation management device 2 can accept the reservation request for the immediate reservation from the user to the restaurant, and the restaurant accepts the reservation request for the request reservation. When the setting is made, it becomes possible to accept the reservation request of the request reservation from the user to the restaurant.

The reservation reception information D4 is stored in the storage unit 22 in association with each restaurant registered in the facility information D1. FIG. 5 shows the reservation reception information D4 of a certain restaurant. As shown in FIG. 5, the reservation reception information D4 includes information such as "reservation person name", "number of users", "date of visit", "time of visit", "table", and "course". The reservation person's name is the name of the user who made the reservation. The number of users is the number of users who are planning to visit the store. The store visit date is the scheduled date for the user to visit the store, and the store visit time is the scheduled time for the user to visit the store. The table is information for identifying a usage object such as a table used by a user. The table may be selected by the user at the time of reservation request, or may be assigned by the restaurant. The course is information indicating the content of the service provided to the user, for example, information such as a course of eating and drinking content or only seats where the content of eating and drinking is not limited. The reservation reception information D4 is registered or changed every time a new reservation or reservation change is received from the facility terminal 4 or the user terminal 3 by the control unit 21 of the reservation management device 2.

As another embodiment, a part or all of the facility information D1, the reservation status information D2, the reservation setting information D3, and the reservation reception information D4 can be accessed from the reservation management device 2 via the communication network N1. It may be stored in the server. In this case, the control unit 21 of the reservation management device 2 may acquire the information from the other server and execute each process such as the reservation management process (see FIG. 11) described later.

Further, the storage unit 22 has a search condition setting page P1 (see FIG. 6), a search result page P2 (see FIG. 7), included in the reservation site (for example, a restaurant reservation site) displayed on the user terminal 3. Layout data and image data for generating various web pages such as route guidance pages (not shown) are also stored. Further, the storage unit 22 has a request reservation reception page P3 (see FIG. 8) and a reservation setting page P4 (see FIG. 9) included in the reservation management site (for example, a restaurant reservation management site) displayed on the facility terminal 4. , P5 (see FIGS. 10 and 11), P6 (see FIGS. 13 and 14), P7 (see FIG. 15), and other layout data and image data for generating various web pages are also stored. In the present embodiment, the control unit 21 of the reservation management device 2 generates the various web pages and transmits the information of the web pages to the user terminal 3 and the facility terminal 4, so that the user terminal 3 is used. It is possible to display the various web pages on each of the facility terminal 4 and the facility terminal 4. Further, as another embodiment, the control unit 21 of the reservation management device 2 transmits data necessary for displaying the various web pages to each of the user terminal 3 and the facility terminal 4, thereby transmitting the user. The control unit 31 of the terminal 3 and the control unit 41 of the facility terminal 4 may each execute the display of the various web pages.

Each of the reservation management site and the reservation site may be a collection of web pages belonging to one preset domain, but is stored in, for example, the storage unit 22 of the same reservation management device 2. A collection of web pages belonging to a plurality of domains may be regarded as the reservation management site and the reservation site. Further, the various pages included in the reservation management site and each of the reservation sites may be distributed and stored in a plurality of servers.

Further, the reservation management site is displayed on the facility terminal 4 when the manager of the restaurant performs a login operation on the facility terminal 4.

Further, the storage unit 22 stores a control program such as a reservation management program for causing the control unit 21 to execute the reservation management process (see FIG. 12) described later. For example, the reservation management program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and is read by a reading device (not shown) such as a CD drive or a DVD drive included in the reservation management device 2. It is stored in the storage unit 22.

The control unit 21 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various types of information, and is used as a temporary storage memory (working area) for various processes executed by the CPU. Then, the control unit 21 controls the reservation management device 2 by executing various control programs stored in advance in the ROM or the storage unit 22 on the CPU.

Here, in a restaurant where a large number of reservable slots that can be reserved immediately are set, it may take time and effort for the restaurant manager to periodically check the inventory of the reservable slots. Therefore, the restaurant tends to be reluctant to set a reservation frame for immediate reservation. However, if the reservable slots for immediate reservations are not set or the number of reservable slots is small, it becomes difficult for the user to use the immediate reservations or it becomes necessary to make a request reservation, which is convenient. There is a problem of decline. On the other hand, the reservation management device 2 according to the present embodiment can improve the convenience of the user who reserves the restaurant.

Specifically, as shown in FIG. 1, the control unit 21 includes various processing units such as a reception processing unit 211, a search processing unit 212, a reservation processing unit 213, a restriction processing unit 214, and a presentation processing unit 215. The control unit 21 functions as the various processing units by executing various processes according to the reservation management program on the CPU. Further, a part or all of the processing unit may be composed of an electronic circuit. The reservation management program may be a program for allowing a plurality of processors to function as the processing unit.

The reception processing unit 211 receives a search request from the user terminal 3 including search conditions such as an area, a date and time of use (date of visit, time of visit), and the number of users. The information of the area, the date and time of use, and the number of users received by the reception processing unit 211 is used in the search processing executed by the search processing unit 212 to search for a restaurant that can be reserved.

For example, the reception processing unit 211 causes the user terminal 3 to display the search condition setting page P1 (see FIG. 6). On the search condition setting page P1, input the area input field K11 for inputting the desired area, the store visit date input field K12 for inputting the desired store visit date, the store visit time input field K13 for inputting the desired store visit time, and the number of users. The number of users input field K14, the reservation method setting field K15 for setting the reservation method, and the like are included. When the user sets the reservation method to "a restaurant that can make an immediate reservation", the search processing unit 212 searches only the restaurants that can make an immediate reservation (restaurants having "vacant seats"). On the other hand, when the user sets the reservation method to "not specified", the search processing unit 212 searches for restaurants that can make immediate reservations and restaurants that can make request reservations.

When the user inputs each of the above information on the search condition setting page P1 and presses the "decision" decision button K16, the reception processing unit 211 receives the search request from the user terminal 3.

The search processing unit 212 executes a search process for searching a restaurant when the search request is received by the reception processing unit 211. Specifically, the search processing unit 212 searches for a restaurant that can accept a reservation request in the search processing. For example, when the reservation method is set to "a store that can make an immediate reservation", the search processing unit 212 searches for a restaurant that can make an immediate reservation under the search conditions by the reservation processing unit 213. On the other hand, when the reservation method is set to "not specified", the search processing unit 212 satisfies the search conditions with the restaurant where the reservation processing unit 213 can immediately make a reservation under the search conditions, and makes a request reservation. Search for restaurants that are set to accept reservation requests. In the following, it is assumed that the reservation method is set to "not specified" on the search condition setting page P1. The search processing unit 212 is an example of the search processing unit of the present invention.

Further, the search processing unit 212 executes the search processing based on the setting state (described later) of the reservation possible frame of the reservation setting information D3. For example, the search processing unit 212 searches for a restaurant that accepts a reservation request for an immediate reservation and a request reservation, and a restaurant that accepts a reservation request for an immediate reservation and has a vacant seat at the present time. Further, the search processing unit 212 searches for a restaurant that accepts reservation requests for immediate reservation and request reservation and is currently full. The search processing unit 212 excludes restaurants that do not accept reservation requests for request reservations and are currently full from the search target.

When the search processing unit 212 executes the search processing, the presentation processing unit 215 outputs the search result. Specifically, the presentation processing unit 215 transmits the search result to the user terminal 3 to display the search result page P2 (see FIG. 7) on the user terminal 3. As a result, on the user terminal 3, the user can select the restaurant for which reservation is desired from the restaurants displayed as the search result. Here, the search processing unit 212 may give higher priority to the restaurant displayed on the search result page P2 as the number of available frames for immediate reservation in the reservation setting information D3 increases.

On the search result page P2, information (restaurant information R1) of each restaurant satisfying the search condition is displayed in a list. Each restaurant information R1 has a detail button K22 for displaying an outline, an image, and a restaurant details page of a restaurant, a request reservation button K23 for making a reservation request for a request reservation, and an immediate reservation for making an immediate reservation. The reservation button K24 and the like are displayed. When there is a restaurant for which reservation is desired on the search result page P2, the user presses the request reservation button K23 or the immediate reservation button K24 of the corresponding restaurant information R1 to make a reservation request. On the other hand, when the search result page P2 does not have a restaurant for which reservation is desired, the user presses the condition change button K21. When the condition change button K21 is pressed, the reception processing unit 211 redisplays the search condition setting page P1 (see FIG. 6) and accepts the search condition change operation from the user.

The reservation processing unit 213 receives a reservation request for the restaurant to be reserved from the user, and executes the reservation processing when the restaurant can be reserved. In the reservation processing, the reservation processing unit 213 registers the reservation contents in the reservation reception information D4 (see FIG. 5) corresponding to the restaurant to be reserved. The reservation processing unit 213 can cancel or automatically cancel the reservation registered in the reservation reception information D4 according to the operation of the user terminal 3. When the reservation processing is completed, the reservation processing unit 213 sends, for example, a reservation completion email to the user terminal 3 and the facility terminal 4. The reservation processing unit 213 is an example of the reservation processing unit of the present invention.

Here, when the user presses the immediate reservation button K24 of the restaurant C1 on the search result page P2 (see FIG. 7), the reservation processing unit 213 accepts the reservation request and establishes the reservation of the restaurant C1. The reservation processing unit 213 registers the reservation contents in the reservation reception information D4 corresponding to the restaurant C1.

On the other hand, when the user presses the request reservation button K23 of the restaurant B1 on the search result page P2, the reservation processing unit 213 accepts the reservation request and makes a request reservation to the facility terminal 4 of the restaurant B1. Notify the inquiry of reservation permission (reservation request). Specifically, the reservation processing unit 213 causes the facility terminal 4 of the restaurant B1 to display the request reservation reception page P3 (see FIG. 8). The request reservation reception page P3 includes the contents of the request reservation (date of visit, time of visit, number of users, etc.) and information on the user who made the request reservation. The manager of the restaurant B1 determines whether or not to allow the request reservation on the request reservation reception page P3. For example, the manager determines whether or not to allow the request reservation in consideration of the reservation status of the restaurant B1, the vacant seat status, the visit status of the customer who visits the restaurant without making a reservation, and the like. The administrator presses the "permit" permission button K31 when permitting the request reservation, and presses the "not permit" refusal button K32 when the request reservation is not permitted. When the administrator presses the permission button K31, the reservation processing unit 213 obtains a reply to the effect that the request reservation is permitted from the facility terminal 4 of the restaurant B1. Then, the reservation processing unit 213 establishes the reservation of the restaurant B1 and registers the reservation contents in the reservation reception information D4 corresponding to the restaurant B1. On the other hand, when the administrator presses the refusal button K32, the reservation processing unit 213 obtains a reply to the effect that the request reservation is rejected from the facility terminal 4 of the restaurant B1. In this case, the presentation processing unit 215 presents to the user information (reservation application result) indicating that the restaurant B1 cannot be reserved.

The restriction processing unit 214 restricts the acceptance of the request reservation to the restaurant. Specifically, the restriction processing unit 214 limits the acceptance of the reservation request for the request reservation to the restaurant based on the setting state of the immediate reservation possible frame (see FIG. 4) set in the restaurant. For example, the restriction processing unit 214 controls the registration process when the administrator sets and registers the reservation method (immediate reservation, request reservation) on the facility terminal 4 of the restaurant, thereby making the request reservation to the restaurant. Restrict acceptance. The limiting processing unit 214 is an example of the limiting processing unit of the present invention. Hereinafter, a specific example will be described.

9 to 11 show an example of reservation setting pages P4 and P5 for the restaurant manager to set and register the reservation method. For example, when the administrator logs in to the reservation management site on the facility terminal 4, the control unit 21 causes the facility terminal 4 to display the reservation setting page P4 (see FIG. 9). On the reservation setting page P4, a reservation reception calendar in which the reservation reception status, reservation method, etc. are registered for each day is displayed. The administrator selects the date to be registered on the reservation setting page P4. Here, the case where the administrator selects April 16, 2020 is taken as an example. When the administrator presses the reservation details button K42, the control unit 21 causes the facility terminal 4 to display the reservation information details page (not shown).

When the administrator selects April 16, 2020, the control unit 21 causes the facility terminal 4 to display the reservation setting page P5 (see FIG. 10). On the reservation setting page P5, there is a holiday setting field K51 for setting a holiday, an immediate reservation setting field K52 for setting whether to accept an immediate reservation, and a request reservation setting field for setting whether to accept a request reservation. K53 and the like are included.

For example, the administrator selects the holiday setting field K51 when setting April 16, 2020 as a holiday such as a temporary holiday. In addition, the administrator selects "accept" in the immediate reservation setting field K52 when accepting the reservation request for the immediate reservation on April 16, 2020, and does not accept the reservation request for the immediate reservation on April 16, 2020. In the case of (prohibited), select "Do not accept" in the immediate reservation setting field K52. In addition, the administrator selects "accept" in the request reservation setting field K53 when accepting the reservation request for the request reservation on April 16, 2020, and does not accept the reservation request for the request reservation on April 16, 2020. In the case of (prohibited), select "Not accepted" in the request reservation setting field K53. When the administrator presses the registration button K54 after setting each of the holiday, immediate reservation, and request reservation, the control unit 21 registers the setting contents in association with April 16, 2020.

The control unit 21 reflects the setting contents in the reservation reception calendar (see FIG. 9). Further, the control unit 21 registers the setting information of the immediate reservation and the request reservation in the reservation setting information D3 (see FIG. 4). For example, when the administrator sets the restaurant A1 to accept the immediate reservation and the request reservation, the control unit 21 sets the restaurant A1 to the immediate reservation possible frame and the request reservation possible frame of the reservation setting information D3, respectively. Register the number of tables to be placed (for example, 5). Further, for example, when the administrator sets the restaurant B1 to accept the immediate reservation and not to accept the request reservation, the control unit 21 has the number of tables (for example, 6) arranged in the restaurant B1 in the immediate reservation possible frame. ) Is registered, and "0" is registered in the request reservation possible frame.

When the search processing unit 212 extracts a restaurant that is set to accept immediate reservation and request reservation in the search processing, the presentation processing unit 215 displays the search result page P2 (FIG. 7) if the restaurant has vacant seats. Refer to) to display the immediate reservation button K24, and display the request reservation button K23 on the search result page P2 when the restaurant is full. If the search processing unit 212 extracts a restaurant that accepts immediate reservations and does not accept request reservations in the search processing, the presentation processing unit 215 displays the search result page P2 when the restaurant has vacant seats. Immediately display the reservation button K24, and when the restaurant is full, the information of the restaurant (restaurant information R1) is deleted from the search result page P2.

Here, for example, if the administrator selects "Not accept" in the immediate reservation setting field K52 on the reservation setting page P5 (see FIG. 10), acceptance of the reservation request for the immediate reservation on April 16, 2020 is prohibited. NS. In this case, assuming that the administrator further selects "accept" in the request reservation setting field K53, acceptance of the reservation request for the request reservation on April 16, 2020 is permitted. In this way, when the restaurant does not accept the immediate reservation but only the request reservation, the user requests the restaurant to make a reservation for the request reservation in order to reserve the restaurant. It takes time and effort to interact with the store.

Therefore, the restriction processing unit 214 restricts (prohibits) setting the request reservation to "accept" when the immediate reservation is set to "not accepted". For example, as shown in FIG. 11, when the administrator selects "not accept" in the immediate reservation setting field K52 and "accepts" in the request reservation setting field K53 on the reservation setting page P5, the control unit 21 , The acceptance of the operation of selecting the registration button K54 is prohibited. Further, the control unit 21 displays a predetermined message M1 prompting the setting of the immediate reservation on the reservation setting page P5. When the administrator selects "not accept" in the immediate reservation setting field K52 on the reservation setting page P5, the control unit 21 may prohibit the operation of selecting "accept" in the request reservation setting field K53. ..

When "not accepted" in the immediate reservation setting field K52 is set, the control unit 21 permits registration of the "not accepted" setting in the request reservation setting field K53. For restaurants that do not accept immediate reservations and request reservations, the reservation management device 2 displays, for example, information indicating that telephone reservations can be accepted on the search result page P2 (see FIG. 7). The restaurant manager may set not to accept immediate reservations and request reservations so that customers who come to the store without making reservations can use them.

As described above, the restriction processing unit 214 permits the setting for accepting the request reservation by the restaurant, provided that the restaurant is set to accept the immediate reservation. That is, when the restaurant is set with at least one reservable frame corresponding to the immediate reservation, the restriction processing unit 214 permits the restaurant to accept the request reservation. For example, when the manager of the restaurant A1 in which five tables are arranged sets "accept" (see FIG. 10) for immediate reservation and sets the inventory quantity of 1 or more and 5 or less in the immediate reservation possible frame. The restriction processing unit 214 permits the restaurant A1 to accept the request reservation.

As described above, the presentation processing unit 215 presents the search result by the search processing unit 212 to the user. For example, the presentation processing unit 215 causes the user terminal 3 to display the search result page P2 (see FIG. 7). Further, the presentation processing unit 215 displays the immediate reservation button K24, the request reservation button K23, and the like on the search result page P2. Here, the presentation processing unit 215 may display either the immediate reservation button K24 or the request reservation button K23 in association with each table in each restaurant information R1. For example, when the user presses the detail button K22 on the search result page P2, the presentation processing unit 215 displays a detail page associated with either the immediate reservation button K24 or the request reservation button K23 for each table. May be good. As described above, the presentation processing unit 215 displays at least one of the immediate reservation button K24 and the request reservation button K23 for each restaurant in the search result. The presentation processing unit 215 is an example of the presentation processing unit of the present invention.

Further, the presentation processing unit 215 may change the immediate reservation button K24 to the request reservation button K23 when all the reservations of the immediate reservation possible slots are confirmed at the restaurant (when the seats are full). .. The immediate reservation button K24 is an example of the first reception unit of the present invention, and the request reservation button K23 is an example of the second reception unit of the present invention.

Further, when the reservation processing unit 213 obtains a reply to the effect that the request reservation is rejected from the restaurant that has received the reservation request for the request reservation, the presentation processing unit 215 indicates that the restaurant cannot be reserved (reservation). Present the application result) to the user. When the user obtains the reservation application result, for example, the search condition is changed and the search is performed again.

[User terminal 3]
As shown in FIG. 1, the user terminal 3 includes a control unit 31, a storage unit 32, an operation display unit 33, a communication I / F 34, and the like. The user terminal 3 is an information processing device such as a mobile phone, a smartphone, a tablet terminal, or a personal computer.

The communication I / F 34 connects the user terminal 3 to the communication network N1 by wire or wirelessly, and follows a predetermined communication protocol with an external device such as the reservation management device 2 and the facility terminal 4 via the communication network N1. It is a communication interface for executing data communication.

The operation display unit 33 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations. ..

The storage unit 32 is a non-volatile storage unit such as an HDD, SSD, or flash memory that stores various types of information. For example, a control program such as a browser program is stored in the storage unit 32. Specifically, the browser program is a control program for causing the control unit 31 to execute communication processing with an external device such as the reservation management device 2 according to a communication protocol such as HTTP (Hypertext Transfer Protocol). It is also conceivable that the browser program is a dedicated application for executing communication processing with the reservation management device 2 according to a predetermined communication protocol. In addition, other information such as map data may be stored in the storage unit 32.

The control unit 31 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various types of information, and is used as a temporary storage memory (working area) for various processes executed by the CPU. Then, the control unit 31 controls the user terminal 3 by executing various control programs stored in advance in the ROM or the storage unit 32 on the CPU.

Specifically, the control unit 31 functions as the browser processing unit 311 by executing various processes according to the browser program stored in the storage unit 32. The browser processing unit 311 displays a web page provided from the reservation management device 2 via the communication network N1 on the operation display unit 33, and executes a browser process for inputting an operation for the operation display unit 33 to the reservation management device 2. It is possible. That is, the user terminal 3 can function as an operation terminal of the reservation management device 2 by executing the browser program by the control unit 31. A part or all of the processing unit included in the control unit 31 may be composed of an electronic circuit.

Specifically, in the user terminal 3, when a user operation for requesting access to a predetermined URL corresponding to the reservation site of the reservation service provided by the reservation management system 1 is performed, the control unit 31 is performed. Acquires the data of the web page of the reservation site from the reservation management device 2, and causes the operation display unit 33 to display the web page of the reservation site. For example, the access request to the predetermined URL is performed by a selection operation from a list of websites registered in advance, a selection operation from search results on an information search site, a text input operation, or the like. Further, when the dedicated application corresponding to the reservation management device 2 is installed in the user terminal 3, the user of the user terminal 3 performs an operation to start the dedicated application, thereby causing the operation display unit 33 to perform the operation. The web page of the reservation site is displayed. Then, by operating the user terminal 3, the user sets a desired search condition on the search condition setting page P1 (see FIG. 6) of the reservation site, requests a restaurant search, and requests a search for a restaurant, and the search result page. You can browse P2 (see FIG. 7). Further, the user can select a desired restaurant from the restaurants presented as the search result and apply for a reservation (immediate reservation, request reservation) (reservation request).

[Facility terminal 4]
As shown in FIG. 1, the facility terminal 4 includes a control unit 41, a storage unit 42, an operation display unit 43, a communication I / F 44, and the like. The facility terminal 4 is an information processing device such as a tablet terminal or a personal computer. The facility terminal 4 may further have the same functions as the reservation management device 2, or may be an information processing device integrated with the reservation management device 2.

The communication I / F 44 connects the facility terminal 4 to the communication network N1 by wire or wirelessly, and follows a predetermined communication protocol with an external device such as the reservation management device 2 and the user terminal 3 via the communication network N1. It is a communication interface for executing data communication.

The operation display unit 43 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations. ..

The storage unit 42 is a non-volatile storage unit such as an HDD, SSD, or flash memory that stores various types of information. For example, a control program such as a browser program is stored in the storage unit 42. Specifically, the browser program is a control program for causing the control unit 41 to execute communication processing with an external device such as the reservation management device 2 according to a communication protocol such as HTTP. It is also conceivable that the browser program is a dedicated application for executing communication processing with the reservation management device 2 according to a predetermined communication protocol.

Further, the storage unit 42 stores reservation management information (not shown) for managing reservations corresponding to restaurants. The reservation management information includes information such as the name of the person making the reservation, the number of users, the date of arrival, the time of arrival, the table, and the course.

The control unit 41 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various types of information, and is used as a temporary storage memory (working area) for various processes executed by the CPU. Then, the control unit 41 controls the facility terminal 4 by executing various control programs stored in advance in the ROM or the storage unit 42 on the CPU.

Specifically, the control unit 41 functions as the browser processing unit 411 by executing various processes according to the browser program stored in the storage unit 42. The browser processing unit 411 displays a web page provided from the reservation management device 2 via the communication network N1 on the operation display unit 43, and executes a browser process for inputting an operation for the operation display unit 43 to the reservation management device 2. It is possible. That is, the facility terminal 4 can function as an operation terminal of the reservation management device 2 by executing the browser program by the control unit 41. A part or all of the processing units included in the control unit 41 may be composed of electronic circuits.

For example, in the facility terminal 4, when a user operation for requesting access to a predetermined URL corresponding to the reservation management site provided by the reservation management system 1 is performed, the control unit 41 controls the reservation management device. The data of the web page of the reservation management site is acquired from 2, and the operation display unit 43 displays the web page of the reservation management site. For example, when the restaurant manager logs in to the reservation management site on the facility terminal 4, the control unit 21 of the reservation management device 2 outputs the data of the reservation setting pages P4, P5, P6, P7 to the facility terminal 4. As a result, the control unit 41 displays the reservation setting pages P4 (see FIG. 9), P5 (see FIGS. 10 and 11), P6 (see FIGS. 13 and 14), and P7 (see FIG. 15) on the operation display unit 43. Display.

When the restaurant manager sets each of the holiday, immediate reservation, and request reservation on the reservation setting page P5 shown in FIG. 10 and presses the registration button K54, the control unit 41 sets the setting information according to the setting content. Is output to the reservation management device 2.

Here, when the administrator selects "not accept" for immediate reservation and request reservation on the reservation setting page P5 (see FIG. 10), the control unit 21 of the reservation management device 2 accepts the operation of selecting the registration button K54. Is prohibited. That is, the control unit 21 prohibits setting both immediate reservation and request reservation to "not accepted". In this case, the control unit 41 invalidates, for example, the registration button K54 and displays it (see FIG. 11). Further, the control unit 21 outputs the data of the predetermined message M1 to the facility terminal 4. As a result, the control unit 41 displays the message M1 on the reservation setting page P5 (see FIG. 11).

Further, for example, when the user makes a reservation request for a request reservation to a desired restaurant on the search result page P2 (see FIG. 7) displayed on the user terminal 3, the reservation process of the reservation management device 2 is performed. Department 213 notifies the facility terminal 4 of the restaurant of an inquiry (reservation request) for permission or rejection of a reservation. Specifically, the reservation processing unit 213 outputs the data of the request reservation reception page P3 to the facility terminal 4 of the restaurant. As a result, the control unit 41 causes the operation display unit 43 to display the request reservation reception page P3 (see FIG. 8).

When the restaurant manager presses the "permit" permission button K31 on the request reservation reception page P3, the control unit 41 outputs a reply to the effect that the request reservation is permitted to the reservation management device 2. On the other hand, when the restaurant manager presses the "not permitted" refusal button K32 on the request reservation reception page P3, the control unit 41 outputs a reply to the effect that the request reservation is rejected to the reservation management device 2.

Further, when the reservation processing corresponding to the immediate reservation or the request reservation is completed in the reservation management device 2, the control unit 41 acquires the reservation completion mail from the reservation management device 2. When the control unit 41 obtains the reservation completion email, the control unit 41 registers the reservation contents in the reservation management information.

[Reservation management process]
Hereinafter, the reservation management process executed in the reservation management system 1 will be described with reference to FIG. 12. Specifically, in the present embodiment, the reservation management process is executed by the control unit 21 of the reservation management device 2. Further, the control unit 21 can execute the reservation management process in parallel corresponding to each of the facility terminals 4 according to the access from each of the facility terminals 4. The control unit 21 may end the reservation management process in the middle by a predetermined operation of the facility terminal 4.

The present invention can be regarded as an invention of a reservation management method for executing one or a plurality of steps included in the reservation management process. Further, one or a plurality of steps included in the reservation management process described here may be omitted as appropriate. The execution order of each step in the reservation management process may be different as long as the same effect is produced. Further, here, a case where each step in the reservation management process is executed by the control unit 21 will be described as an example, but a reservation in which each step in the reservation management process is distributed and executed by one or a plurality of processors. A management method can also be considered as another embodiment.

First, in step S11, the control unit 21 determines whether or not the target date for setting and registering the reservation method for the restaurant has been acquired from the facility terminal 4. For example, when the administrator logs in to the reservation management site on the facility terminal 4, the control unit 21 causes the facility terminal 4 to display the reservation setting page P4 (see FIG. 9). The control unit 21 determines, for example, whether or not the administrator has selected the target date for setting registration of the reservation method in the reservation reception calendar on the reservation setting page P4. When the administrator selects a specific date in the reservation reception calendar, the control unit 21 determines that the target date has been acquired. The control unit 21 waits until the target date is acquired (S11: No).

In step S12, the control unit 21 acquires the setting information from the reservation setting information D3 (see FIG. 4). Specifically, the control unit 21 acquires the setting information including the immediate reservation possible frame and the request reservation possible frame corresponding to the target restaurant from the reservation setting information D3. If the reservation method has already been set, the number of stocks of 1 or more is registered in the immediate reservation possible frame and the request reservation possible frame of the reservation setting information D3, and the reservation method has not been set yet. In that case, "0" is registered in the immediate reservation possible frame and the request reservation possible frame of the reservation setting information D3.

In step S13, the control unit 21 determines whether or not the immediate reservation setting has been accepted. Specifically, when the administrator selects the target date for setting and registering the reservation method in the reservation reception calendar (see FIG. 9), the control unit 21 displays the reservation setting page P5 (see FIG. 10) on the facility terminal 4. Display. When the administrator selects "accept" for immediate reservation on the reservation setting page P5, the control unit 21 determines that the immediate reservation setting has been accepted. When it is determined that the control unit 21 has accepted the immediate reservation setting (S13: Yes), the process proceeds to step S14. On the other hand, when it is determined that the control unit 21 has not accepted the immediate reservation setting (S13: No), the process proceeds to step S15. When the administrator selects "not accept" for immediate reservation on the reservation setting page P5, or when neither "accept" nor "not accept" for immediate reservation is selected, the control unit 21 makes an immediate reservation. Judge that the setting of is not accepted.

In step S14, the control unit 21 acquires the setting information of the immediate reservation. Specifically, the control unit 21 acquires information indicating that the immediate reservation has been set on the reservation setting page P5. Further, the control unit 21 acquires an immediate reservation possible frame. For example, when the restaurant A1 having five tables accepts the setting of immediate reservation, the control unit 21 acquires the number of tables (“5”) as the immediate reservation possible frame. Further, when the administrator performs an operation of inputting an immediate reservation possible frame, the control unit 21 acquires the input number as an immediate reservation possible frame.

In step S15, the control unit 21 determines whether or not the request reservation setting has been accepted. Specifically, when the administrator selects "accept" for the request reservation on the reservation setting page P5, the control unit 21 determines that the request reservation setting has been accepted. When it is determined that the control unit 21 has accepted the request reservation setting (S15: Yes), the process proceeds to step S16. On the other hand, when it is determined that the control unit 21 has not accepted the request reservation setting (S15: No), the process proceeds to step S17. When the administrator selects "not accept" for the request reservation on the reservation setting page P5, or when neither "accept" nor "not accept" for the request reservation is selected, the control unit 21 makes a request reservation. Judge that the setting of is not accepted.

In step S16, the control unit 21 acquires the request reservation setting information. Specifically, the control unit 21 acquires information indicating that the request reservation has been set on the reservation setting page P5. Further, the control unit 21 acquires a request reservation frame. For example, when the restaurant A1 having five tables accepts the request reservation setting, the control unit 21 acquires the number of tables (“5”) as the request reservation possible frame. Further, when the administrator performs an operation of inputting a request reservable frame, the control unit 21 acquires the input number as a request reservable frame.

Here, an example of an operation in which the administrator inputs an immediate reservation possible frame and a request reservation possible frame will be described. FIG. 13 is a diagram showing an example of the reservation setting page P6 included in the reservation management site. When the manager of the restaurant A1 selects the target date for setting and registering the reservation method in the reservation reception calendar, the control unit 21 causes the facility terminal 4 to display the reservation setting page P6 (see FIG. 13). Further, the control unit 21 sets the immediate reservation setting field K62 for setting whether or not to accept the immediate reservation and whether or not to accept the request reservation for each table arranged in the restaurant on the reservation setting page P6. Display in association with the request reservation setting field K63. The administrator can set whether or not to accept each of the immediate reservation and the request reservation for each table. The control unit 21 calculates the total number of tables that accept immediate reservations as an immediate reservation possible frame, and calculates the total number of tables that accept request reservations as a request reservation possible frame. In this way, the control unit 21 acquires the immediate reservation possible frame and the request reservation possible frame.

In step S17, the control unit 21 determines whether or not the registration operation has been accepted from the user. Specifically, when the administrator presses the registration button K54 on the reservation setting pages P5 and P6, the control unit 21 determines that the registration operation has been accepted. When it is determined that the control unit 21 has accepted the registration operation (S17: Yes), the process proceeds to step S18. On the other hand, when it is determined that the control unit 21 has not accepted the registration operation (S17: No), the process returns to step S13. The control unit 21 accepts the immediate reservation setting operation and the request reservation setting operation until the administrator presses the registration button K54 (S17: No).

In step S18, the control unit 21 determines whether or not there is one or more reservable slots for immediate reservation. For example, when the immediately reservable frame of the setting information acquired in step S12 is 1 or more, the control unit 21 determines that there is 1 or more reservable frames for immediate reservation. Further, for example, when the immediate reservation possible frame of the setting information acquired in step S14 is 1 or more, the control unit 21 determines that there is 1 or more immediate reservation possible frames. When at least one of the immediately reservable frame acquired in step S12 and the immediately reservable frame acquired in step S14 is 1 or more, the control unit 21 determines that there is 1 or more reservable frames for immediate reservation. .. On the other hand, when both the immediately reservable frame acquired in step S12 and the immediately reservable frame acquired in step S14 are "0", the control unit 21 determines that there is no one or more reservable frames for immediate reservation. do. When the control unit 21 determines that there is one or more immediately reserved slots (S18: Yes), the process proceeds to step S19. On the other hand, when the control unit 21 determines that there is no reserved frame for immediate reservation of 1 or more (S18: No), the process proceeds to step S20.

In step S19, the control unit 21 registers the setting information regarding the reservation method. Specifically, the control unit 21 registers the immediate reservation possible frame and the request reservation possible frame in the reservation setting information D3 (see FIG. 4). For example, when the restaurant A1 having five tables accepts the setting of immediate reservation (see FIG. 10), the control unit 21 registers "5" in the immediate reservation possible frame. Further, when the restaurant A1 having five tables accepts the request reservation setting (see FIG. 10), the control unit 21 registers "5" in the request reservation possible frame.

Further, for example, when the control unit 21 accepts the immediate reservation setting for the tables T1, T2, and T3 in the restaurant A1 having five tables (see FIG. 13), the immediate reservation possible frame is set to "3". To register. Further, when the control unit 21 accepts the request reservation setting for the tables T1, T2, T4, and T5 in the restaurant A1 having five tables (see FIG. 13), the request reservation possible frame is set to "4". To register.

In addition, when the control unit 21 has acquired 1 or more stock quantities in the immediately reservable frame acquired in step S12, and has acquired 1 or more immediately reservable frames in step S14, the reservation setting information. Update the D3 immediate reservation limit. Similarly, the control unit 21 sets a reservation when one or more request reservable slots are acquired in step S16 when one or more stock quantities are registered in the request reservable slot acquired in step S12. The request reservation frame of information D3 is updated.

On the other hand, in step S20, the control unit 21 refuses (prohibits) the registration of the setting information regarding the reservation method. Specifically, the control unit 21 does not execute the process of registering the immediate reservation possible frame and the request reservation possible frame in the reservation setting information D3 (see FIG. 4). For example, when "0" is registered in the immediate reservation possible frame acquired in step S12, the restaurant A1 having five tables does not accept the immediate reservation setting, but only the request reservation setting is accepted. In this case (see FIG. 11), the control unit 21 prohibits the registration process.

Further, for example, when "0" is registered in the immediate reservation possible frame acquired in step S12, the restaurant A1 having five tables does not accept the immediate reservation setting for the tables T1 to T5. When the request reservation setting is accepted for the tables T2, T3, and T4 (see FIG. 14), the control unit 21 prohibits the registration process.

When the registration process is prohibited, the control unit 21 prohibits the acceptance of the operation of selecting the registration buttons K54 and K64 (see FIGS. 11 and 14). Further, the control unit 21 displays a message M1 prompting the setting of immediate reservation on the facility terminal 4 (see FIGS. 11 and 14). After step S20, the process proceeds to step S13. That is, when the immediate reservation possible frame of the immediate reservation is "0", the control unit 21 repeats the processes of steps S13 to S20 until at least one immediate reservation possible frame is set. The control unit 21 ends the reservation management process when the setting information is registered in the reservation setting information D3 (see FIG. 4). As described above, the control unit 21 executes the reservation management process. Steps S18 to S20 are examples of the limiting steps of the present invention.

By the reservation management process, the immediate reservation possible frame and the request reservation possible frame are registered in the reservation setting information D3 (see FIG. 4) for each restaurant. The reservation management device 2 permits or rejects the acceptance of the reservation request for the request reservation from the user based on the setting state of the immediate reservation possible frame registered in the reservation setting information D3. Specifically, for example, the restriction processing unit 214 refuses to accept the reservation request for the request reservation from the user by prohibiting the registration processing of the immediate reservation possible frame and the request reservation possible frame in the reservation setting information D3. That is, for a restaurant for which one or more immediate reservation slots are not set, the reception of the request reservation reservation request from the user to the restaurant is prohibited by prohibiting the setting of the request reservation. On the other hand, for a restaurant for which one or more immediate reservation slots are set, by permitting the setting of request reservation, the user is permitted to accept the reservation request for the request reservation to the restaurant.

As described above, the reservation management device 2 according to the present embodiment has a configuration that limits the acceptance of request reservations to the restaurant based on the setting state of the immediate reservation possible frame corresponding to the immediate reservation set in the restaurant. Have. Specifically, the reservation management device 2 limits (prohibits) the acceptance of the reservation request for the request reservation, for example, for the restaurant that is set not to accept the reservation request for the immediate reservation from the user. Further, the reservation management device 2 permits the acceptance of the reservation request for the request reservation for the restaurant that is set to accept the reservation request for the immediate reservation from the user. According to this configuration, it is possible to increase the number of restaurants that accept immediate reservations. In addition, it is possible to prompt the restaurant to set an immediate reservation. In addition, information on many restaurants that can be reserved immediately can be presented to the user. As a result, the user can acquire search results including information on many restaurants that can be reserved immediately, so that the user can easily make a reservation by immediate reservation rather than request reservation. Therefore, it is possible to improve the convenience of the user who reserves the restaurant.

Further, since the user does not need to repeatedly perform operations such as request reservation and re-search, it is possible to reduce communication traffic related to search processing and reservation processing, and to effectively use computer resources.

The reservation management system of the present invention is not limited to the above-described embodiment. As another embodiment of the present invention, the control unit 21 may be configured to allow the reception of request reservations for restaurants that have a high degree of contribution to reservations, as shown below.

For example, the control unit 21 (restriction processing unit 214) sets one or more immediate reservation slots for a restaurant, and the food and drink is said to be when the number of reservations or the reservation rate for immediate reservation is equal to or more than the threshold value. Allow the store to accept request reservations. For example, in the restaurant A1, when the number of reservations is "3" or more among the "5" available for immediate reservation, or when the reservation rate (ratio of the number of reservations to the immediately available frame) is 50% or more, the control unit. 21 permits the setting for accepting the request reservation on the reservation setting pages P5 and P6.

Further, for example, the control unit 21 (restriction processing unit 214) permits the restaurant to accept the request reservation when at least one immediate reservation possible frame is set for the restaurant for a predetermined time or longer. For example, when at least one or more immediate reservation possible slots are set and registered for the restaurant A1 for a predetermined time (for example, 24 hours), the control unit 21 is set to accept request reservations on the reservation setting pages P5 and P6. Allow.

Here, it can be said that when the table having a small capacity is set to accept an immediate reservation, the degree of contribution regarding the reservation is lower than when the table having a large capacity is set to accept an immediate reservation. Therefore, the control unit 21 (restriction processing unit 214) sets an immediate reservation frame for a table that can be used by at least two people (a table with a capacity of two or more people) for a restaurant. You may allow the restaurant to accept request reservations. For example, if the restaurant A1 is set to accept immediate reservations for the table T1 having a capacity of one person and the tables T2 to T5 having a capacity of two or more are not set to accept immediate reservations, control is performed. The unit 21 prohibits the setting for accepting the request reservation. On the other hand, for example, when the restaurant A1 is set to accept an immediate reservation for at least one of the tables T2 to T5 having a capacity of two or more, the control unit 21 permits the setting to accept the request reservation. ..

Further, as another embodiment, the control unit 21 (restriction processing unit 214) may control the set number of request reservation possible frames corresponding to the request reservation. Specifically, the control unit 21 permits the setting of the number of request reservable slots according to the immediate reservable slots. For example, when the immediately reservable frame is set to "3", the control unit 21 sets the maximum number of request reservable frames to be "3".

Further, for example, the control unit 21 may allow the setting of the number of reservations for immediate reservation or the number of request reservation slots according to the reservation rate. For example, when the number of reservations for immediate reservation is set to "4" in the restaurant A1, the control unit 21 sets the upper limit number of the request reservation possible frame to "4". Further, when the reservation rate of immediate reservation is 50% in the restaurant A1, the control unit 21 sets the upper limit of the setting rate of the request reservation possible frame (the ratio of the request reservation possible frame to the total number of tables) to "50%". And.

Further, as another embodiment, the control unit 21 sets a reservation including the reservation setting calendar in the facility terminal 4 when the administrator of the restaurant A1 presses the setting calendar button K41 on the reservation setting page P4 shown in FIG. Page P7 (see FIG. 15) may be displayed. On the reservation setting page P7, the control unit 21 has an immediate reservation setting field K72 for setting whether or not to accept an immediate reservation for each table and each day, and a request reservation setting field K73 for setting whether or not to accept a request reservation. Is displayed in association with. In addition, the control unit 21 displays the batch setting field K75, which allows immediate reservation and request reservation to be collectively set for all tables, for each day. According to this configuration, the administrator can register the setting information by setting each of the immediate reservation and the request reservation for each day and pressing the registration button K74. When the administrator presses the reception calendar button K71 on the reservation setting page P7, the control unit 21 causes the facility terminal 4 to display the reservation setting page P4 shown in FIG. The control unit 21 reflects the setting information set on the reservation setting page P7 on the reservation setting page P4.

The reservation management system according to the present invention accepts a first reservation that does not require confirmation to the facility when the user reserves the facility, and a second reservation that requires confirmation to the facility when the facility is reserved. It is configured as a system including a possible reservation processing unit and a restriction processing unit that restricts the acceptance of the second reservation to the facility based on the setting state of the reservationable frame corresponding to the first reservation set in the facility. May be done. Further, the reservation management method according to the present invention includes a first reservation that does not require confirmation to the facility when the user reserves the facility, and a second reservation that requires confirmation to the facility when the facility is reserved. One or more of a reservation step that can accept the second reservation and a restriction step that restricts the acceptance of the second reservation to the facility based on the setting state of the reservation possible frame corresponding to the first reservation set in the facility. It may be executed by a processor.

1: Reservation management system 2: Reservation management device 3: User terminal 4: Facility terminal 21: Control unit 22: Storage unit 23: Operation display unit 24: Communication I / F
211: Reception processing unit 212: Search processing unit 213: Reservation processing unit 214: Restriction processing unit 215: Presentation processing unit

Claims (12)

A reservation processing unit that can accept from users the first reservation that does not require confirmation to the facility when reserving the facility and the second reservation that requires confirmation to the facility when reserving the facility.
A restriction processing unit that restricts the acceptance of the second reservation to the facility based on the setting state of the reservable frame corresponding to the first reservation set in the facility.
Reservation management system with. The restriction processing unit permits the facility to accept the second reservation when at least one reservation possible frame is set for the facility.
The reservation management system according to claim 1. The restriction processing unit sets the reservation possible frame for the facility, and when the number of reservations or the reservation rate of the first reservation is equal to or more than the threshold value, the restriction processing unit makes the second reservation for the facility. Allow acceptance,
The reservation management system according to claim 1. The restriction processing unit permits the facility to accept the second reservation when at least one of the reservable slots is set for the facility for a predetermined time or longer.
The reservation management system according to claim 1. The restriction processing unit permits the facility to accept the second reservation when the reservation available frame for reservation that can be used by at least two people is set for the facility.
The reservation management system according to claim 1. The restriction processing unit sets a reservable frame for the second reservation according to the number of reservations or the reservation rate of the first reservation.
The reservation management system according to claim 1. When the facility is set to accept the first reservation, the restriction processing unit permits the setting to accept the second reservation.
The reservation management system according to any one of claims 1 to 6. The restriction processing unit prohibits the setting for accepting the second reservation when the facility is not set for accepting the first reservation.
The reservation management system according to any one of claims 1 to 7. Further provided with a presentation processing unit that presents at least one of the first reception unit that accepts the first reservation and the second reception unit that accepts the second reservation to the user.
The presentation processing unit changes the first reception unit to the second reception unit when all the reservations of the reservable frame of the first reservation are confirmed.
The reservation management system according to any one of claims 1 to 8. It also has a search processing unit that searches for facilities based on search requests.
The search processing unit searches for the facility based on the setting state of the reservable frame.
The reservation management system according to any one of claims 1 to 9. A reservation step that allows users to accept a first reservation that does not require confirmation to the facility when reserving a facility and a second reservation that requires confirmation to the facility when reserving a facility.
A restriction step that restricts the acceptance of the second reservation to the facility based on the setting state of the reservable frame corresponding to the first reservation set in the facility, and
A reservation management method that is executed by one or more processors. A reservation step that allows users to accept a first reservation that does not require confirmation to the facility when reserving a facility and a second reservation that requires confirmation to the facility when reserving a facility.
A restriction step that restricts the acceptance of the second reservation to the facility based on the setting state of the reservable frame corresponding to the first reservation set in the facility, and
A reservation management program for running one or more processors.

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