JP6904527B1 - Application business management device, application business management system, and application business management method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an application business management device for improving convenience when applying to an administration. SOLUTION: In an application business management system, an application business management device 10 is connected to a request request receiving unit 111 that receives an application request from an application device 20 connected so as to be able to communicate with each other, and to an application device 20 when the application request is received. When the question stored in the storage unit 120 is transmitted and the answer to the question is received from the application device 20, the application associated with the application form to be applied to the government according to the answer to the question stored in the storage unit 120 is associated. The application form determination unit 112 that determines one or more application forms required by the user who operates the application device 20 by referring to the document narrowing information, and the application form determination unit 112 that receives the information input to the application device 20 and determines the application form determination unit 112. It has an application form preparation unit 113 for preparing an application form determined by. [Selection diagram] Fig. 2

Description

The present invention relates to an application business management device, an application business management system, and an application business management method.

When applying for a procedure to the government, if the user does not know the necessary application, the administrative staff will hear the situation and guide the necessary application.

In addition, Patent Document 1 discloses a technique relating to a reception terminal that executes a certificate issuance application process. Specifically, in Patent Document 1, "The user selects and inputs the certificate to be applied for issuance from the touch panel display 11 (S105). In the case of the present embodiment, the user applies for the issuance of the resident's card. All the data (application data) related to the application input in the reception terminal 10 in this way is transmitted from the communication control unit 14 to the terminal operation center 40. In the reception terminal operation server 41 of the terminal operation center 40. , The application data receiving unit 412 receives the application data via the communication interface 411. The application form creating unit 413 creates an application form from the format management database 42 based on the application data received by the application data receiving unit 412. (S105). The format management database 42 stores format data for each certificate and each local government. Based on the downloaded format, the application preparation unit 413 has a format information. Create an application form. "

International Publication No. 2003/0873739

In the operation that requires the support of the staff in determining the necessary application form, the burden on the staff is large and complicated. If the application form that is decided depending on the know-how of the staff is different, there is a possibility that the necessary application will not be made. In addition, at present, the staff prepares the application form based on the interviews with the users, which puts pressure on the staff's work.

The technology disclosed in Patent Document 1 does not assume a case where the user does not know the necessary application because the user selects the application form.

The present invention has been made in view of the above points, and an object of the present invention is to provide a technique for improving convenience when applying to the government.

The present application includes a plurality of means for solving at least a part of the above problems, and examples thereof are as follows.

In order to solve the above problem, the application business management device according to one aspect of the present invention stores application narrowing information in which a plurality of questions and an application to be applied to the government in response to the answers to the questions are associated with each other. When the application request is received, the question is sent to the application device, and the application device is operated according to the answer. The application form determination unit that determines one or more of the application forms required by the user, and the application form creation unit that receives the information input to the application device and creates the application form determined by the application form determination unit. , It is characterized in that.

The application business management device of the present invention includes a period determination unit that determines a period during which the application can be handled, and the application narrowing information is used to manage the application in response to the application. Is associated with the preparation period required, and the period determination unit determines a period exceeding the preparation period of the application form created by the application form preparation unit as a available period, and notifies the application device. May be good.

The application business management device of the present invention is characterized by including a visit reservation reception unit that accepts the reservation within the available period determined by the period determination unit, which is a reservation at the timing when the user visits the office. May be.

The application business management device of the present invention includes a carry-on item determination unit that determines what to bring when visiting the government, and the application form narrowing-down information selects answer candidates for the question and answer candidates for the question. The item to be brought may be associated with the item to be brought in, and the item determination unit may determine the item to be brought in according to the answer to the question and notify the application device.

The application business management device of the present invention includes a progress management unit that manages the progress of business by the business execution device connected to the application form for each application form created by the application form preparation unit. When the creation unit receives the registration request specifying the created one or more of the application forms, the registration number is assigned, and when the progress management department receives the progress inquiry specifying the registration number, the registration number is assigned. It may be characterized by transmitting a response specifying the business status indicating the progress related to the application form.

The application narrowing down information of the present invention needs to indicate an answer candidate for the question, information for identifying the question to be displayed next when the answer candidate is selected, and whether or not the application is necessary. The flag is associated with, and the application determination unit determines the application form associated with the answer candidate when the answer candidate associated with the required flag indicating that an application is required is selected. It may be characterized by doing.

The application narrowing down information of the present invention is associated with the plurality of questions for each type of administrative procedure, and the application request receiving unit receives the application request for which the type is specified and applies for the application. The writing unit may be characterized by transmitting the question related to the designated type to the application device.

Further, in order to solve the above problems, the application business management system according to another aspect of the present invention includes an application business management device, an application device communicably connected to the application business management device, and a business execution device. The application business management system includes an application request unit for transmitting an application request to the application business management device in response to an input operation, and the application business management device includes a plurality of questions and a plurality of questions. When the storage unit that stores the application narrowing down information associated with the application form to be applied to the government in response to the answer to the question, the application request reception unit that accepts the application request from the application device, and the application request reception unit that accepts the application request , The application form determination unit that sends the question to the application device and determines one or more application forms required by the user who operates the application device according to the answer, and accepts the information input to the application device. The business execution device acquires the application form created by the application form preparation unit, and responds to an input operation. It is characterized by having an application business execution department that executes business related to the application form and prepares a certificate relating to the business performed.

Further, in order to solve the above problems, the application business management method according to another aspect of the present invention is an application business management method performed by the application business management device, and accepts an application request from a communicably connected application device. When the application request acceptance procedure and the application request are accepted, the application form narrowing down information associated with the plurality of questions and the application form to be applied to the government in response to the answers to the questions is referred to, and the application device is referred to. The application form is determined by sending a question and accepting the application form determination procedure for determining one or more application forms required by the user who operates the application device according to the answer and the information input to the application device. It is characterized by including an application form preparation procedure for creating an application form determined in the procedure.

According to the present invention, it is possible to improve the convenience when applying to the government.

Issues, configurations, and effects other than those described above will be clarified by the description of the following embodiments.

It is a figure which shows an example of the outline of the application business management system in this embodiment. This is an example of a functional block diagram of the application business management system. It is a figure which shows an example of the data structure of the application form narrowing down information. It is a figure which shows an example of the data structure of progress information. It is a figure which shows the hardware configuration example of the application business management apparatus. It is a flowchart which shows an example of application form acceptance processing. It is a figure which shows an example of an application request screen and a question display screen. FIG. 7 (A) shows an example of the application request screen, and FIG. 7 (B) shows an example of the question display screen. It is a figure which shows an example of the procedure list screen. It is a flowchart which shows an example of the visit correspondence processing. It is a figure which shows an example of a queue screen. FIG. 10A is an example of a business queue screen, and FIG. 10B is an example of a reception queue screen. It is a figure which shows an example of the outline of the conventional application business management system.

Hereinafter, the outline of the present invention will be described with reference to the drawings. FIG. 11 is a diagram showing an example of an outline of the conventional application business management system 2.

In the conventional application business management system 2, (1) user a operates a ticket issuing machine and acquires a reception number. When the user a goes to the guidance window A at the timing according to the reception number, the staff of the window A interviews the user a and decides one or more necessary application forms. (2) Counter A issues a window guide that describes the application form that has been decided and the window that prepares the application form.

In this embodiment, "determining the application form" has the meaning of determining the format of the application form to be submitted by the user a among many application forms handled by the government. The application form includes, for example, a "pediatric medical expense subsidy medical certificate issuance application form", a "child allowance / special benefit certification request form", and the like. When the application form is decided, the user a can recognize to the administration which application form should be submitted. In addition, the "application form" in this embodiment includes a notification form or the like that does not require a response from the government.

User a goes to each window described in the window guide. (3) At each window, the staff interviews user a about the information necessary to prepare the application form and prepares the application form. The application form prepared at each window will be used in the backyard. In the backyard, a certificate t is created as needed based on the application form. When the certificate t is created, the user a goes to the delivery window and (4) receives the certificate t.

As described above, in the conventional application business management system 2, the staff determines the application form required for the user a at the window A, which not only increases the work burden of the staff member, but also fills in the necessary application form. Know-how for making decisions is not shared, which hinders operational efficiency. In addition, at each window, the work burden on the staff who prepare the application form is heavy, which leads to an increase in work costs.

FIG. 1 is a diagram showing an example of an outline of the application business management system 1 in the present embodiment. The application business management system 1 in the present embodiment includes an application business management device 10, an application device 20, a business execution device 30, and a storage device 40. Further, as shown in FIG. 1, the application business management system 1 may have a ticket issuing machine 50 and a issuing terminal 60.

The application device 20 is communicably connected to the application business management device 10 via the network N. The application business management device 10, the business execution device 30, the storage device 40, the ticket issuing machine 50, and the issuing terminal 60 are devices owned by the administrative entity s and are communicably connected via a bus. .. The connection mode is not limited to this. For example, each device included in the application business management system 1 may be able to communicate with each other via the network N, or a part of the devices owned by the administrative entity s is connected only to a specific device and other devices. It may be in a state where it is not connected to the device.

The application device 20 is, for example, a device owned by the user a. The user a performs an input operation requesting an application to the application device 20 before going to the administrative entity s. The application device 20 may be a device owned by the administrative entity s. In that case, the application device 20 may be connected to the application business management device 10 by a dedicated line. The application device 20 transmits an application request to the application business management device 10.

The application business management device 10 transmits a plurality of questions to the application device 20 in response to the application request. When the user a inputs an answer to each question, the application business management device 10 determines one or more application forms required by the user a according to the answer. The application business management device 10 prepares the application form by requesting the application device 20 for information necessary for creating the application form and accepting the input from the user a. The created application form is referred to as application form u.

When the user a performs an input operation by designating one or a plurality of created application forms u, the application device 20 transmits a registration request to the application business management device 10. The application business management device 10 issues a registration number in response to a registration request, and stores the created application form u in the storage device 40 in association with the registration number.

The business execution device 30 executes the business related to the application by using the application form u stored in the storage device 40. The business execution device 30 prepares a certificate t regarding the application as necessary.

The user a can confirm the progress of the work related to the application via the application device 20. Further, the user a can reserve the timing to go to the administrative entity s via the application device 20. The application device 20 displays the response period for the application and accepts an input operation for which the timing is specified.

After that, the user a goes to the administrative entity s and operates the ticket issuing machine 50 to obtain the reception number. At that time, the applicant inputs the registration number into the ticket issuing machine 50. The application business management device 10 identifies the certificate t by the registration number and notifies the delivery terminal 60. The staff who operates the delivery terminal 60 outputs the certificate t and hands it to the user a.

FIG. 2 is an example of a functional block diagram of the application business management system 1. The application business management device 10 is an information processing device such as a PC (Personal Computer) or a server device, and is managed by the administrative entity s.

The application device 20 is an information processing device such as a PC, a smartphone, or a tablet. The business execution device 30 is an information processing device such as a PC, a smartphone, or a tablet. The storage device 40 is an information processing device such as a PC, a smartphone, or a tablet, or a storage device such as an HDD (Hard Disk Drive) or SSD (Solid State Drive).

The application business management device 10 includes a processing unit 110, a storage unit 120, an input unit 130, an output unit 140, and a communication unit 150. The processing unit 110 comprehensively controls the entire application business management device 10. The storage unit 120 stores information necessary for processing by the processing unit 110. The input unit 130 receives input of information from the input device connected via the input IF 14 described later to the application business management device 10. The output unit 140 outputs the information stored in the application business management device 10 from the output device connected via the output IF 15 described later. The communication unit 150 mediates the transmission and reception of information with other devices connected so as to be communicable.

The processing unit 110 includes an application request reception unit 111, an application form determination unit 112, an application form creation unit 113, a period determination unit 114, a carry-on item determination unit 115, a visit reservation reception unit 116, and a progress management unit. 117 and. The application request receiving unit 111 receives an application request from the application device 20. The application request may include information indicating the type of administrative procedure for making the application.

When the application form determination unit 112 receives the application request, it sends a question to the application device 20, and determines one or more application forms required by the user a according to the answer. When the application request includes the type of procedure, the application determination unit 112 refers to the application narrowing information 121 described later and transmits a question related to the type of application request to the application device 20.

The application form preparation unit 113 accepts the input of information by the application device 20 for the application form determined by the application form determination unit 112. That is, the application form preparation unit accepts the input of the necessary method for the application form determined by the application form determination unit 112. The application form preparation unit 113 uses the input information to create an application form in which the user's application contents are described. When the application form preparation unit 113 receives the registration request for which one or more of the created application forms u are specified, the application form preparation unit 113 assigns a registration number and notifies the application device 20.

The period determination unit 114 determines the available period, which is the period during which the prepared application form u can be handled. The period determination unit 114 determines a period exceeding the preparation period for the application form u prepared by the application form preparation unit 113 as a available period, and transmits the period to the application device 20. For example, the period determination unit 114 determines as the lower limit of the available period the schedule that exceeds the longest preparation period by one day among the preparation periods for one or a plurality of application forms u for which the application preparation unit 113 has received the registration request. do. The period determination unit 114 determines the earliest schedule among the application deadlines of the one or more application forms u as the upper limit of the available period. The period determination unit 114 determines a period determined by the lower limit and the upper limit as a available period.

The carry-on item determination unit 115 determines the items to be brought in when visiting the administrative entity s. The carry-on item determination unit 115 determines the items to be brought in according to the answers to the questions, and notifies the application device 20 of the items to be brought. The visit reservation reception unit 116 accepts a reservation for the timing when the user a visits the administrative entity s. Upon receiving the information indicating the reservation request from the application device 20, the visit reservation reception unit 116 accepts the reservation within the available period determined by the period determination unit 114.

The progress management unit 117 manages the progress of the work by the work execution device 30 for each application form u prepared by the application form preparation unit 113. When the progress management unit 117 receives the progress inquiry with the registration number specified, it sends a response specifying the business status indicating the progress related to the registered one or more application forms u. The progress management unit 117 may send a response in response to a progress inquiry from the application device 20, or may send a response in response to a progress inquiry from the business execution device 30.

The storage unit 120 stores the application form narrowing down information 121, the progress information 122, and the reservation information 123. The application form narrowing down information 121 is information in which a plurality of questions are associated with the form of the application form applied to the administrative entity s in response to the answers to the questions. The progress information 122 is information in which the business status for one or a plurality of registered applications is associated with each registration number. The reservation information 123 is information regarding the visit timing of the user a whose reservation is accepted by the visit reservation reception unit 116.

The application device 20 includes a processing unit 210, an input unit 230, an output unit 240, and a communication unit 250. The processing unit 210 comprehensively controls the entire application device 20. The input unit 230 receives input of information from the input device connected via the input IF to the application device 20. The output unit 240 outputs the information stored in the application device 20 from the output device connected via the output IF. The communication unit 250 mediates the transmission and reception of information with other devices such as the application business management device 10 connected so as to be communicable.

The processing unit 210 includes an application request unit 211 and an application registration request unit 212. The application request unit 211 transmits an application request to the administrative entity s to the application business management device 10 in response to the input operation of the user a. The application request may specify the type of procedure for which the application is requested. The application form registration request unit 212 transmits the registration request of the application form u created by the application form creation unit 113 to the application business management device 10 in response to the input operation.

The business execution device 30 includes a processing unit 310, an input unit 330, an output unit 340, and a communication unit 350. The processing unit 310 comprehensively controls the entire business execution device 30. The input unit 330 receives input of information to the application device 20 from the input device connected via the input IF. The output unit 340 outputs the information stored in the business execution device 30 from the output device connected via the output IF. The communication unit 350 mediates the transmission and reception of information with other devices such as the application business management device 10 and the storage device 40 that are communicably connected.

The processing unit 310 includes an application business execution unit 311. The application business execution department 311 acquires the application form u created by the application form preparation unit 113, executes the business related to the application form u in response to the input operation of the staff of the administrative entity s, and issues a certificate t regarding the executed business. create. In the present embodiment, the certificate t refers to all the documents issued upon receipt of the application. It should be noted that, as a result of the application business execution department 311 performing the business for the application form u, the certificate t is not always created.

The storage device 40 includes a processing unit 410, a storage unit 420, and a communication unit 450. The processing unit 410 comprehensively controls the entire storage device 40. The storage unit 420 stores information necessary for processing by the processing unit 410, and also stores information received from another device connected so as to be communicable. The communication unit 450 mediates the transmission and reception of information with other devices such as the application business management device 10 and the business execution device 30 connected so as to be communicable.

The storage unit 420 stores the application form information 421 and the certificate information 422. The application form information 421 is information regarding the application form u created by the application business management device 10. The certificate information 422 is information regarding the certificate t created as a result of the business execution of the business execution device 30.

FIG. 3 is a diagram showing an example of the data structure of the application form narrowing down information 121. The application form narrowing information 121 includes a procedure type ID (IDentifier) 121a, a question ID 121b, a question 121c, an answer 121d, a destination 121e, a required flag 121f, an application ID 121g, an item to bring 121h, and a preparation period. The information is associated with 121i and the deadline 121j.

The procedure type ID 121a is identification information that identifies the type of administrative procedure. The application narrowing down information 121 does not have to have the procedure type ID 121a. Question ID 121b is identification information that identifies the question. Question 121c is information indicating the content of the question, for example, a character string of the question. Answer 121d is information indicating a candidate answer to the question. The destination 121e is a question ID that specifies the question to be displayed next when the answer candidate specified by the answer 121d is selected.

In the present embodiment, the application form determination unit 112 identifies the destination 121e associated with the answer 121d to the question transmitted to the application device, and transmits the question corresponding to the destination 121e to the application device 20. The application form determination unit 112 repeats this process and continues to send the question to the application device until the destination 121e associated with the answer obtained from the application device becomes empty information. In this case, the destination 121e may be a question for which an answer has already been obtained.

For example, it may be set to return to the answered question ID when there is a contradiction with the answer received earlier as the question proceeds to a later question. In that case, the answer to the question presented after the question ID that received the answer for the first time may be set to be reset.

The required flag 121f is flag information indicating whether or not an application form is required when the answer candidate specified by the answer 121d is selected. For example, if the answer candidate whose required flag 121f is "0" is selected, the application form is not required. When the answer candidate whose required flag 121f is "1" is selected, an application form is required.

The application form ID 121g is identification information that specifies the format of the application form when the application form is required. The carry-on item 121h is information indicating the bring-on item required when going to the administrative entity s when an application form is required. The preparation period 121i is information indicating the period required by the government to respond to the application form specified by the application form ID 121g. The deadline 121j is information indicating the deadline for submitting the application in the form specified by the application ID 121g.

FIG. 4 is a diagram showing an example of the data structure of the progress information 122. The progress information 122 is information in which the registration number 122a and the application form ID 122b are associated with each other.

The registration number 122a is identification information given in response to a registration request from the application device 20. The application form ID 122b is information in which a business status indicating the progress of the application form u is associated with each identification information that identifies one or a plurality of application forms u registered in response to the registration request.

For example, when the business status is "0", it indicates a situation where the business is "no procedure", that is, a situation where no application has been made. When the business status is "1", it indicates the status that the business is "unprocessed". When the business status is "2", it indicates the status that the business is "procedure". When the business status is "3", it indicates the status that the business is "processed".

For example, in the top-level record of the progress information 122 shown in FIG. 4, "3" is associated with the business status in the column where the registration number 122a is "00011" and the application form ID 122b is "A001", and the application form. In the column where ID 122b is "A003", "1" is associated as the business status. This is because the application form u whose application form ID 122b is "A001" and "A003" is registered in the registration whose registration number is "00011", and the application whose application form ID 122b is "A001" is "processed". Indicates that the application that is "completed" and the application form ID 122b is "A003" is "unprocessed".

FIG. 5 is a diagram showing a hardware configuration example of the application business management device 10. The application business management device 10 includes an arithmetic unit 11, a memory 12, an external storage device 13, an input IF (Interface) 14, an output IF 15, a communication IF 16, and a storage medium drive device 17, and each component is included. Is connected by a bus.

The arithmetic unit 11 is an arithmetic unit such as a CPU (Central Processing Unit), and executes processing according to a program recorded in the memory 12 or the external storage device 13. In the application business management device 10, processing is performed by the arithmetic unit 11 that operates according to the program read on the memory 12 or the external storage device 13. Each processing unit constituting the processing unit 110 realizes each function by executing a program by the arithmetic unit 11.

The memory 12 is a storage device such as a RAM (Random Access Memory) or a flash memory, and functions as a storage area for temporarily reading programs and data. The external storage device 13 is a writable and readable storage medium such as an HDD (Hard Disk Drive), a CD-R (Compact Disc-Recordable), a DVD-RAM (Digital Versatile Disk-Random Access Memory), and a storage media drive. Equipment, etc. The function of the storage unit 120 is realized by the memory 12 or the external storage device 13. The function of the storage unit 120 may be realized by a storage device connected via the communication IF 16.

The input IF 14 is an interface for receiving an input operation from an operator, and is connected to an input device such as a touch panel, a keyboard, a mouse, or a microphone. The output IF 15 is an interface for outputting information to a display device such as an LCD (Liquid Crystal Display) display built in the application business management device 10.

The communication IF 16 is an interface for connecting the application business management device 10 to the network N and the bus, and is connected to a communication device such as a LAN (Local Area Network) card. The function of the communication unit 150 is realized by the communication IF16. The storage medium drive device 17 is a device that inputs and outputs information from a portable medium 18 such as a CD (Compact Disk) or a DVD (Digital Versatile Disk).

The processing of each component of the application business management device 10 may be executed by one hardware or may be executed by a plurality of hardware. Further, the processing of each component of the application business management device 10 may be realized by one program or may be realized by a plurality of programs.

Further, since the hardware configurations of the application device 20, the business execution device 30, and the storage device 40 are the same as those of the application business management device 10, the description thereof will be omitted. The storage device 40 may not have an input IF 14 and an output IF 15.

FIG. 6 is a flowchart showing an example of the application form acceptance process. The processing of this flowchart is started, for example, when the application request receiving unit 111 of the application business management device 10 receives the application request transmitted from the application requesting unit 211 of the application device 20. In the following, it is assumed that the application request includes information indicating the type of procedure.

FIG. 7 is a diagram showing an example of the application request screen 251 and the question display screen 252. FIG. 7A shows an example of the application request screen 251 and FIG. 7B shows an example of the question display screen 252. The application request screen 251 and the question display screen 252 are displayed on the display of the application device 20.

On the question request screen shown in FIG. 7A, the type of procedure can be selected and displayed. The types of procedures are classified according to the behavior of the user a, such as "transfer", "transfer", "marriage", and "pregnancy". When the application request unit 211 of the application device 20 accepts the selection of the type displayed on the application request screen 251, the application request unit 211 specifying the selected type transmits the application request specifying the selected type to the application business management device 10. When the application request unit 211 receives an operation of an operation button (not shown) indicating that the application request is to be made, the application request may be transmitted to the application business management device 10 without including the type.

The explanation is returned to FIG. First, the application form determination unit 112 transmits a question based on the application form narrowing information 121 (step S11). Specifically, the application form determination unit 112 refers to the application form narrowing information 121, and among the questions 121c related to the type included in the application request and the corresponding procedure type ID 121a, the predetermined question and the question A plurality of answer candidates identified by the related answer 121d are transmitted to the application device 20. The application form determination unit 112 transmits, for example, the question 121c having the lowest number of the question ID 121b and the answer candidate of the question. The application device 20 that has received the question outputs the question display screen 252.

As shown in FIG. 7B, the question display screen 252 includes a question to the user a. Further, on the question display screen 252, a plurality of answer candidates received from the application business management device 10 are displayed so as to be selectable. As shown in FIG. 7B, it is desirable that the question display screen 252 displays the answer candidates as options and displays them in a manner that accepts the selection of the answer. The application request unit 211 of the application device 20 transmits the selected response to the application business management device 10.

The explanation is returned to FIG. Next, the application form determination unit 112 receives a response from the application device 20 (step S12). Specifically, the application form determination unit 112 receives the selected answer transmitted from the application device 20 as a response.

Next, the application form determination unit 112 extracts the record of the application form narrowing information 121 when the required flag is “1” (step S13). Specifically, the application form determination unit 112 refers to the record of the application form narrowing information 121 including the answer candidate transmitted from the application device 20 in the answer 121d, and the required flag 121f of the record is "1". If so, extract the record.

Next, the application form determination unit 112 determines whether or not the response received in step S12 is a response to the last question (step S14). Specifically, the application form determination unit 112 identifies the response 121d that identifies the response candidate received in step S12 and the related destination 121e in the application form narrowing information 121. When the specified destination 121e is empty, the application determination unit 112 determines that it is a response to the last question.

When the application determination unit 112 determines that the response to the last question is not (in the case of "NO" in step S14), the application determination unit 112 returns the process to step S11. That is, the application form determination unit 112 requests the question 121c to be displayed next, which is specified by the destination 121e specified in step S14, and a plurality of answer candidates specified by the answer 121d related to the question, in the application device 20. (Step S11).

When the application form determination unit 112 determines that the response is to the last question (when “YES” in step S14), the application form determination unit 112 determines the application form from the application form ID of the extracted record. (Step S15). Specifically, the application form determination unit 112 refers to the record of one or a plurality of application form narrowing information 121 extracted in step S13, and one or a plurality of application forms specified by the application form ID 121g of the record. , Determine the application form required for the procedure of user a.

In other words, the application form determination unit 112 determines the application form associated with the answer candidate when the answer candidate associated with the necessary flag 121f indicating that the application is necessary is selected.

Next, the carry-on item determination unit 115 determines the bring-on item (step S16). Specifically, the carry-on item determination unit 115 determines the bring-on item specified by the bring-on item 121h of the record of the application form narrowing-down information 121 extracted in step S13 as the bring-on item required by the user a when visiting the office. ..

Next, the application form determination unit 112 generates display information of the procedure list (step S17). The application form determination unit 112 generates display information on the procedure list screen 253 including the application form determined in step S15 and the brought-in items determined in step S16, and transmits the display information to the application device 20.

FIG. 8 is a diagram showing an example of the procedure list screen 253. The procedure list screen 253 includes a detailed information display area 2531 for displaying details of items to be brought, an application form creation button 2532, and a registration request button 2533 for each application form determined by the application form determination unit 112. .. As shown in FIG. 8, in the detailed information display area 2531, in addition to the items to be brought, the location of the delivery terminal 60, the application deadline, and the like may be displayed. In that case, the application form determination unit 112 uses the deadline 121j included in the record of the extracted application form narrowing information 121 as the display information of the procedure list screen 253. Further, the application form determination unit 112 can specify the location of the delivery terminal 60 by referring to the location information (not shown) stored in the storage unit 120.

The application form creation button 2532 is a button for receiving an application form creation instruction. When the application form creation button 2532 is selected, the application form creation screen related to the selected application form creation button 2532 is displayed. Specifically, the application form preparation unit 113 refers to an area (not shown) of the storage unit using the application form ID of the selected application form, calls the corresponding application form, and transmits it to the application device 20. The application requesting unit 211 of the application device 20 displays an application form creation screen including the application form.

The application request unit 211 of the application device 20 accepts an input operation of necessary items on the application form creation screen and transmits the input information to the application form to the application business management device 10. When the preparation of the application form is completed, the procedure list screen 253 displays information indicating that the preparation has been completed for the application form u for which the preparation has been completed.

The registration request button 2533 is a button that accepts an input operation of the registration request of the created application form u. When the registration request button 2533 is selected, the application registration request unit 212 of the application device 20 is displayed on the procedure list screen 253, and the application business management manages the registration request by designating one or more application forms u that have been created. It is transmitted to the device 10. If the registration request button 2533 is selected while there is an application form that has not been created among the application forms displayed on the procedure list screen 253, the application form registration request unit 212 displays information indicating an error. It may be output, or a registration request may be sent requesting that only the completed application form be registered.

The explanation is returned to FIG. Next, the application form preparation unit 113 receives the input information in the application form and prepares the application form u (step S18). Specifically, the application form creation unit 113 accepts the selection of the application form creation button 2532 on the procedure list screen 253, and transmits the display information of the application form creation screen to the application device 20. The application form preparation unit 113 prepares the application form u by using the input information in the application form received from the application device 20. The application form creation unit 113 stores the created application form u in the application form information 421 of the storage device 40.

Next, the application form preparation unit 113 receives the registration request and determines the registration number (step S19). Specifically, when the registration request button 2533 on the procedure list screen 253 is selected, the application preparation unit 113 identifies one or a plurality of prepared application forms u included in the registration request and registers one. Determine the number. The application form creation unit 113 associates the determined registration number with the application form ID that identifies the designated application form u, and generates progress information 122. In the progress information 122, the column where the registration number and the application form ID intersect is associated with the business status indicating that the information is “unprocessed”.

Next, the period determination unit 114 determines the available period (step S20). Specifically, the period determination unit 114 refers to the application narrowing information 121 for one or more application forms u for which one registration number has been determined in step S19, and has a corresponding preparation period 121i and a deadline 121j. And extract. For example, among the extracted preparation periods 121i, the period determination unit 114 determines a schedule that exceeds the longest preparation period by one day as the lower limit of the available period. Further, the period determination unit 114 determines the earliest schedule among the extracted deadlines 121j as the upper limit of the available period. The period determination unit 114 determines a period determined by the lower limit and the upper limit as a available period.

Next, the visit reservation reception unit 116 accepts the visit reservation within the period (step S21). Specifically, the visit reservation reception unit 116 transmits to the application device 20 a reservation screen that displays the timing within the available response period determined in step S20 so that it can be specified. The processing unit 210 of the application device 20 transmits a reservation request specifying the timing input to the reservation screen to the application business management device 10. The visit reservation reception unit 116 associates the designated timing with the registration number determined in step S19 and stores it in the reservation information 123. After that, the processing unit 110 ends the processing of this flowchart.

According to this embodiment, the user a can determine the required application form without relying on the staff having know-how, and the convenience of the user a and the administration is improved. In addition, the application form u can be created without bothering the staff, which contributes to cost reduction. In particular, when the format of the application form differs depending on the attribute of the user a, the required application form can be efficiently determined by specifying the attribute by asking a question.

In addition, since the necessary items to bring when visiting the office can be presented to the user a, it is possible to reduce the trouble of the user a searching for the items to bring and making inquiries, and the user a forgets the items to bring. Can be prevented. Even if the application is of the same type, the format may differ depending on the attributes of user a, and the items to bring may differ. Even in such a case, the items to be brought according to the application can be presented to the user a.

In addition, by presenting the administrative response period based on the preparation period according to the application form, it is possible to prevent the user a from coming to the office for an application that has not yet been prepared in the administrative entity s, which is convenient. Sex improves. In particular, when it becomes necessary to order the necessary documents from another administrative entity s according to the attribute of the user a and a longer preparation period is required, it is possible to determine the available period according to the attribute. It is efficient. In addition, since the application deadline is taken into consideration in the available period, it is possible to prevent the inconvenience that necessary procedures are not completed within the period.

FIG. 9 is a flowchart showing an example of the visit response process. This figure is started when, for example, the ticket issuing machine 50 issues a reception number and accepts an operation for inputting a registration number. Hereinafter, an example in which the application business management device 10 performs the visit response process will be described, but the device that executes the visit response process is not limited to the application business management device 10.

First, the visit reservation reception unit 116 acquires the reception number and the registration number (step S31). Specifically, the visit reservation reception unit 116 acquires the correspondence information between the reception number and the registration number acquired by the ticket issuing machine 50.

Next, the progress management unit 117 determines whether or not all the application forms u have been processed (step S32). Specifically, the progress management unit 117 refers to the progress information 122 using the registration number acquired in step S31, and whether or not the business status of all the application form ID 122b associated with the registration number has been processed. Is determined.

When the progress management unit 117 determines that all the application forms u have been processed (when “YES” in step S32), the progress management unit 117 determines whether or not there is a certificate t (step S33). ). When the application business execution unit 311 of the business execution device 30 creates a certificate t when performing a business using the application form u, the created certificate t and the registration number are associated with each other and the storage device 40 is used. Stored in certificate information 422. The progress management unit 117 determines the presence or absence of the certificate t associated with the registration number by referring to the certificate information 422 of the storage device 40 using the registration number.

When the progress management unit 117 determines that there is no certificate t (when “NO” in step S33), the processing unit 110 ends the processing of this flowchart. The progress management unit 117 may call the user a using the reception number and notify the user a that there is no certificate t.

When the progress management unit 117 determines that the certificate t exists (when “YES” in step S33), the progress management unit 117 instructs the delivery terminal 60 to issue the certificate t (step S34). Specifically, the progress management unit 117 notifies the delivery terminal 60 of the certificate t associated with the registration number, and transmits information instructing the issuance of the certificate t. After that, for example, the certificate t is output from the delivery terminal 60, and is handed to the user a by the staff who operates the delivery terminal 60. After that, the processing unit 110 ends the processing of this flowchart.

If the progress management unit 117 does not determine that all the application forms u have been processed ("NO" in step S32), that is, if there is one or more unprocessed application forms u, the progress management unit 117 Determines whether or not there is a display instruction on the queue screen (step S35). If the user a wants to know the progress of the application form u, the application business management device 10 or other devices communicably connected to the application business management device 10 (including the application device 20 and the ticket issuing machine 50). On the other hand, specify the registration number and perform the input operation to display the queue screen.

Further, when the staff of the administrative entity s wants to know the progress of the application form u, for example, the business execution device 30 is specified with the application form ID or the type of procedure, and an input operation is performed so as to display the queue screen. The progress management unit 117 determines whether or not the queue screen display instruction has been received from the application business management device 10 or another device communicably connected to the application business management device 10.

When the progress management unit 117 receives the display instruction of the queue screen, it is treated as if there was a progress inquiry.

When the progress management unit 117 determines that there is no display instruction on the queue screen (when "NO" in step S35), the progress management unit 117 returns the process to step S32.

When the progress management unit 117 determines that there is a display instruction for the queue screen (when "YES" in step S35), the progress management unit 117 displays the queue screen with reference to the progress information 122 (step S36). .. Specifically, the progress management unit 117 refers to the progress information 122 by using the application form ID, the procedure type, or the registration number specified in step S35, and acquires the business status of the application form u. The progress management unit 117 generates display information of the queue screen including the acquired business status, and transmits the queue screen as a response to the requesting device. In other words, when the progress management unit 117 receives the progress inquiry, it sends a response specifying the business status of the application form to the inquiring device. After that, the progress management unit 117 returns the process to step S32.

FIG. 10 is a diagram showing an example of a queue screen. FIG. 10A is an example of the business queue screen 351 and FIG. 10B is an example of the reception queue screen 254. The business queue screen 351 is a queue screen displayed on the business execution device 30 based on the display request of the staff, and the reception queue screen 254 is the application business management device 10 or the application business based on the display request of the user a. This is a queue screen displayed on another device communicably connected to the management device 10.

The business queue screen 351 is a screen for displaying the business status of the application form u related to the application form ID specified at the time of requesting the display of the queue screen. On the business queue screen 351, for each application ID, the registration number assigned to one or more users a for the application u and the business status of the application related to each registration number are displayed. ..

If the procedure type is specified when requesting the display of the queue screen, the progress management unit 117 refers to, for example, the type application correspondence information stored in an area (not shown) of the status device, and makes an application related to the type. Extract the book ID. The progress management unit 117 acquires the business status related to each application form u and generates the display information of the business queue screen 351. By displaying the business queue screen centering on the application ID and type related to the business, the staff of the administrative entity s can efficiently grasp the business, such as recognizing the unprocessed application.

The reception queue screen 254 is a screen for displaying the business status of the application form u associated with the registration number specified at the time of requesting the display of the queue screen. On the reception queue screen 254, the business status of one or more application forms u registered with the registration number is displayed for each registration number.

In this embodiment, the reception queue screen 254 is displayed when the user a visits the office. However, the user a can refer to the reception queue screen 254 by using the application device 20, for example, at home. In that case, the user a performs an operation of inputting the display instruction of the queue screen in which the registration number is specified to the application device 20. When the processing unit 210 of the application device 20 makes a progress inquiry to the application business management device 10 by designating the registration number, the progress management unit 117 transmits the display information of the reception queue screen 254 as a response to the progress inquiry.

As described above, according to the present embodiment, the user a and the staff can grasp the progress status of the processing for the application form u. In particular, by displaying the reception queue screen 254 on the application device 20, the user a can grasp the progress of the procedure for the registered application u before coming to the office, and it is unnecessary to come to the unprocessed application. You can prevent the place.

Although each embodiment and modified examples according to the present invention have been described above, the present invention is not limited to one example of the above-described embodiment, and various modified examples are included. For example, an example of the above-described embodiment has been described in detail for the sake of clarity of the present invention, and the present invention is not limited to those having all the configurations described here. Further, it is possible to replace a part of the configuration of one example of a certain embodiment with the configuration of another example. It is also possible to add the configuration of another example to the configuration of one example of one embodiment. Further, it is possible to add / delete / replace a part of the configuration of one example of each embodiment with another configuration. Further, each of the above configurations, functions, processing units, processing means and the like may be realized by hardware by designing a part or all of them by, for example, an integrated circuit. In addition, the control lines and information lines in the figure show what is considered necessary for explanation, and do not necessarily show all of them. You can think of almost all configurations as interconnected.

Further, the functional configurations of the application business management device 10, the application device 20, the business execution device 30, and the storage device 40 are classified according to the main processing contents in order to facilitate understanding. The invention of the present application is not limited by the method of classifying the components and the name. As described above, the configurations of the application business management device 10, the application device 20, the business execution device 30, and the storage device 40 can be further classified into more components according to the processing content. It can also be categorized so that one component performs more processing.

1.2: Application business management system, 10: Application business management device, 11: Arithmetic device, 12: Memory, 13: External storage device, 14: Input IF, 15: Output IF, 16: Communication IF, 17: Storage medium Drive device, 18: Media, 20: Application device, 30: Business execution device, 40: Storage device, 50: Ticketing machine, 60: Delivery terminal, 110/210/310/410: Processing unit, 111: Application request reception Department, 112: Application Form Decision Department, 113: Application Form Creation Department, 114: Period Decision Department, 115: Bringing Items Decision Department, 116: Visit Reservation Reception Department, 117: Progress Management Department, 120/420: Storage Department, 121: Application form narrowing information, 122: Progress information, 123: Reservation information, 130/230/330: Input unit, 140/240/340: Output unit, 150/250/350/450: Communication unit, 211: Application Request Department, 212: Application Registration Request Department, 251: Application Request Screen, 252: Question Display Screen, 253: Procedure List Screen, 254: Reception Queue Screen, 311: Application Business Execution Department, 351: Business Queue Screen, 421: Application form information, 422: Certificate information, 2531: Detailed information display area, 2532: Application form creation button, 2533: Registration request button, a: User, s: Administrative entity, t: Certificate, N: Network, u: Application book

Claims (10)

A storage unit that stores a plurality of questions, an application form to be applied to the government in response to the answer to the question, an application form narrowing-down information in which the preparation period of the application form and the deadline of the application are associated with each other.
The application request reception unit that accepts application requests from the application device connected so that it can communicate,
When the application request is received, the application form determination unit that sends the question to the application device and determines one or more of the application forms required by the user who operates the application device according to the answer.
The application form creation unit that receives the information input to the application device and creates the application form determined by the application form determination unit, and the application form creation unit.
For the application form created by the application form preparation unit, the relevant preparation period and the deadline are extracted in the application form narrowing information, and the earliest schedule among the extracted deadlines is set as the upper limit, and the extracted preparation period is set. A period determination unit that determines the available period with the lower limit of the schedule that exceeds the longest preparation period and notifies the application device.
A visit reservation reception unit that accepts reservations specified at a predetermined timing within the available period determined by the period determination unit, and a visit reservation reception unit.
An application business management device characterized by being equipped with. The application business management device according to claim 1.
The application form determination unit generates display information on the procedure list screen for selectively displaying one or more of the determined application forms.
The application preparation department creates the application selected on the procedure list screen, and when it receives a registration request that specifies one or more of the created applications, it assigns a registration number.
The visit reservation reception department obtains the registration number from the ticket issuing machine connected to the office so that it can communicate with each other.
The Raisho reservation reception unit the application according to the registration number obtained is characterized in that it have a progress management unit determines whether or not been processed, filed service management device. The application business management device according to claim 1.
When the answer from the application device is inconsistent, the application form determination unit sends the answered question to the application device again, and sends the question after the first question received. An application business management device characterized by canceling an answer to a question. The application business management device according to any one of claims 1 to 3.
Equipped with a carry-on decision department that decides what to bring when visiting the government
The application narrowing down information is associated with the answer candidate of the question and the carry-on item when the answer candidate is selected.
The application business management device, characterized in that the carry-on item determination unit determines what to bring in response to an answer to the question and notifies the application device. The application business management device according to any one of claims 1 to 4.
Each of the application forms created by the application form preparation unit is provided with a progress management unit that manages the progress of work by the business execution device connected to the communication.
When the application form preparation department receives a registration request specifying one or more of the created application forms, it assigns a registration number and assigns a registration number.
When the progress management unit receives a progress inquiry specifying the registration number, the application business management unit sends a response specifying the business status indicating the progress related to the application form related to the registration number. Device. The application business management device according to any one of claims 1 to 5.
The application form narrowing information includes an answer candidate for the question, information for identifying the question to be displayed next when the answer candidate is selected, a necessary flag indicating whether or not the application form is necessary, and a necessary flag. Is associated,
The application form determination unit determines the application form associated with the answer candidate when the answer candidate associated with the required flag indicating that an application is required is selected. Application business management device. The application business management device according to any one of claims 1 to 6.
The application narrowing information is associated with the plurality of questions for each type of administrative procedure.
The application request reception unit receives the application request for which the type is specified, and receives the application request.
The application form determination unit is an application business management device, characterized in that the question related to the designated type is transmitted to the application device. An application business management system having an application business management device, an application device communicably connected to the application business management device, and a business execution device.
The application device
It is equipped with an application request section that sends an application request to the application business management device in response to an input operation.
The application business management device is
A storage unit that stores a plurality of questions, an application form to be applied to the government in response to the answer to the question, an application form narrowing-down information in which the preparation period of the application form and the deadline of the application are associated with each other.
The application request reception unit that accepts application requests from the application device, and
Upon receiving the application request, the application determination unit sends the question to the application device and determines one or more application forms required by the user who operates the application device according to the answer.
The application form creation unit that receives the information input to the application device and creates the application form determined by the application form determination unit, and the application form creation unit.
For the application form created by the application form preparation unit, the relevant preparation period and the deadline are extracted in the application form narrowing information, and the earliest schedule among the extracted deadlines is set as the upper limit, and the extracted preparation period is set. A period determination unit that determines the available period with the lower limit of the schedule that exceeds the longest preparation period and notifies the application device.
It is provided with a visit reservation reception unit that accepts reservations specified at a predetermined timing within the available period determined by the period determination unit.
The business execution device is
It is characterized by having an application business execution department that acquires the application form created by the application form preparation department, executes the business related to the application form in response to an input operation, and creates a certificate related to the business performed. , Application business management system. An application business management system having an application business management device, an application device communicably connected to the application business management device, a business execution device, and a ticket issuing machine.
The application device
It is equipped with an application request unit that sends an application request to the application business management device in response to an input operation.
The application business management device is
A storage unit that stores application narrowing information associated with a plurality of questions and an application to be applied to the government in response to the answers to the questions.
The application request reception unit that accepts application requests from the application device, and
When the application request is received, the question is sent to the application device, and one or more application forms required by the user who operates the application device are determined according to the answer, and one or more of the determined applications are determined. The application form decision unit that generates the display information of the procedure list screen that displays the documents in a selectable manner,
When the application form selected on the procedure list screen is created and the registration request for specifying one or more of the created application forms is received, the application form creation department that assigns the registration number and
It is equipped with a progress management unit that determines whether or not the application has been processed.
The business execution device is
It is equipped with an application business execution department that acquires the application form created by the application form preparation department, executes the business related to the application form in response to an input operation, and creates a certificate related to the business performed.
The ticket issuing machine
After accepting the input of the registration number and issuing the reception number,
The progress management unit is an application business management system, characterized in that it determines whether or not the application form related to the registration number input to the ticket issuing machine has been processed. It is an application business management method performed by the application business management device.
The application request acceptance procedure for accepting application requests from the application device connected so that communication is possible, and the procedure for accepting application requests.
When the application request is accepted, the application form narrowing down information associated with a plurality of questions, an application form to be applied to the government in response to the answer to the question, the preparation period of the application form, and the deadline of the application is referred to. Then, the application form determination procedure for transmitting the question to the application device and determining one or more application forms required by the user who operates the application device according to the answer, and the application form determination procedure.
The application form creation procedure for receiving the information input to the application device and creating the application form determined in the application form determination procedure, and the application form creation procedure.
For the application form created in the application form preparation procedure, the relevant preparation period and the deadline are extracted in the application form narrowing information, and the earliest schedule among the extracted deadlines is set as the upper limit, and the extracted preparations are made. A period determination procedure for determining the available period with the lower limit of the schedule exceeding the longest preparation period of the period and notifying the application device, and
A visit reservation acceptance procedure for accepting reservations at a predetermined timing within the available period determined in the period determination procedure, and a visit reservation acceptance procedure.
An application business management method characterized by being provided with.

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