JP6915308B2 - Document creation system, server device, client device and computer program - Google Patents

Description

The present invention relates to a technique for preparing various applications or documents to be submitted when making an application.

Conventionally, various procedures such as application or notification to government offices, application to companies, contracts, etc. have been submitted to the submission destination by the procedure person (user) filling in the necessary items on the form prepared in advance. It is done. Further, in recent years, with the progress of network technology and the promotion of paperless offices, documents necessary for procedures are submitted as electronic data via a network (so-called online procedure). Patent Document 1 discloses a system that reduces the burden on the user when performing online procedures by displaying a list of documents to be submitted for procedures required for events such as moving and marriage and presenting them to the procedure person. Has been done.

Japanese Unexamined Patent Publication No. 2011-048849

However, it is necessary for the user to decide which documents should be submitted when performing the procedure, and even for the same event, the documents to be submitted may differ depending on the user's situation, and the user should submit. It is difficult to properly identify the documents. If an incorrect document is submitted to the counter, the user will have to make corrections or fill out the appropriate document again, increasing the burden on the user and the person in charge at the counter.

The present invention has been made in view of such circumstances, and an object of the present invention is a document preparation system capable of streamlining the document preparation process necessary for various procedures, which is used in the system. The purpose is to provide a server device, a client device, and a computer program.

The document creation system according to one aspect of the present invention is a document creation system that creates documents based on information about documents transmitted and received between a server device and a client device that is communicated and connected to the server device. Is a receiving unit that receives the question content related to the preparation of the document from the server device, a question output unit that displays, prints, or outputs the received question content by voice, and an answer receiving unit that receives an answer to the question content. The server device includes a first transmission unit that transmits response information indicating the content of the response received by the response reception unit to the server device, and the server device stores the plurality of document files and the first storage unit. A second storage unit that stores the contents of questions related to document creation, an extraction unit that extracts a document file from the first storage unit based on the answer information, and a document file extracted by the extraction unit are transmitted to the client device. The client device includes a second transmission unit, and the client device includes an acquisition unit for acquiring personal information and a creation unit for adding the personal information to a document file transmitted from the server device to create a document.

In the document creation system according to one aspect of the present invention, the client device displays, prints out, or prints out the answer result in which the output question content and the answer received by the answer reception unit correspond to the question. Output audio.

In the document creation system according to one aspect of the present invention, the client device is two or more client devices of different types, and the first client device is the receiving unit, the question output unit, the answer receiving unit, and the first. A transmission unit is provided, the second client device includes the acquisition unit and the creation unit, and the second transmission unit of the server device transmits a document file to the second client device.

In the document creation system according to one aspect of the present invention, each of the document files includes one or more document data, and the extraction unit of the server device contains one or more document data included in the document file based on the answer information. The required document data in the above is selected, and the creation unit of the client device selects one or a plurality of document data selected by the extraction unit based on the response information in the transmitted document file. Create a document by adding personal information.

In the document creation system according to one aspect of the present invention, the client device further includes information indicating selected document data among one or more document data included in the document file, and a destination for submitting the selected document data. It is provided with a guidance output unit that displays, prints, or outputs a guidance page containing the information of.

In the document creation system according to one aspect of the present invention, the acquisition unit receives a reading unit that reads personal information stored in a storage medium and an input interface for inputting personal information other than the personal information read by the reading unit. It has a personal information reception department.

In the document preparation system according to one aspect of the present invention, the answer receiving unit receives an answer each time the question output unit outputs one question, and the question output unit responds to the content of the answer to each question. Based on the transition information indicating the transition of the question content, one next question or the end notification of the question is output according to the content of the answer received by the answer reception unit.

In the document creation system according to one aspect of the present invention, the document file is a PDF with an input form.

In the document preparation system according to one aspect of the present invention, the question content is stored as a Web page.

The server device according to one aspect of the present invention stores a plurality of document files corresponding to the documents in the server device that executes a process of supporting the creation of the documents based on the information about the documents sent and received to and from the client device. A first storage unit for storing a question content, a second storage unit for storing the question content related to the preparation of the document, a first transmission unit for transmitting the question content, and an answer for receiving answer information indicating an answer to the question content. It includes a receiving unit, an extraction unit that extracts a document file for inputting personal information from the first storage unit based on the response information, and a second transmitting unit that transmits the document file extracted by the extraction unit.

The client device according to one aspect of the present invention receives from the server device the content of a question related to the creation of the document in the client device that supports the creation of the document based on the information about the document sent to and received from the server device. The receiving unit, the question output unit that displays, prints, or outputs the received question content, the answer receiving unit that accepts the answer to the question content, and the answer information indicating the answer content received by the answer receiving unit. It includes a transmission unit that transmits to the server device.

The client device according to one aspect of the present invention is a client device that supports the creation of documents based on information about documents sent and received to and from the server device, and is transmitted from the acquisition unit that acquires personal information and the server device. , The receiver that receives the document file containing one or more document data extracted based on the answer information indicating the answer contents to the question received by the other client device, and the above-mentioned answer among the received document files. It is provided with a creation unit that creates a document by adding the personal information to one or a plurality of document data selected based on the information.

The computer program according to one aspect of the present invention is a computer program that causes a computer to execute a process for supporting the creation of a document. The computer stores a plurality of document files corresponding to the documents in advance, and creates the documents. The question content related to the above document is stored in advance separately from the document, the stored question content is transmitted to the first client device, and the answer information indicating the answer to the question content is received from the first client device. , A process of extracting a document file for inputting personal information based on the answer information and transmitting the extracted document file to the first client device or a second client device different from the first client device. To execute.

The computer program according to one aspect of the present invention is a computer program that causes a computer to execute a process for supporting the creation of a document. The computer receives a question content related to the creation of the document from a server device, and the received question is received. The process of displaying, printing, or outputting the content by voice, accepting the answer to the question content, and transmitting the answer information indicating the received answer content to the server device is executed.

The computer program according to one aspect of the present invention is a computer program that causes a computer to execute a process of supporting the creation of documents, acquires personal information, and indicates the contents of answers to questions received by another client device. A document file containing one or more document data extracted based on the answer information is received from the server device, and the personal information is added to one or more document data selected based on the answer information among the received document files. Perform the process of creating additional documents.

In one aspect of the present invention, the workload of the user when creating the documents to be submitted for the procedure required for the event is reduced. Moreover, since it is possible to create documents using various terminal devices, users can use familiar information terminal devices that they usually use, and work becomes more efficient. In addition, since the user can prepare appropriate documents, the person in charge at the counter can smoothly receive the documents, and it is possible not only to create the documents but also to improve the efficiency of the reception work by the person in charge at the counter.

It is a block diagram which shows the structure of the document preparation system in Embodiment 1. FIG. It is a flowchart which shows an example of the processing procedure executed in the document preparation system. It is explanatory drawing which shows the content example of the screen including a question and an answer column. It is explanatory drawing of the page transition table. It is explanatory drawing which shows the transition example of a question screen. It is explanatory drawing which shows the content example of the answer information. It is explanatory drawing which shows the content example of the confirmation screen of answer information. It is explanatory drawing which shows an example of the page included in a document file. It is explanatory drawing which shows the content example of the personal information input screen. It is explanatory drawing which shows the content example of the input screen in which personal information was input. It is explanatory drawing which shows the content example of a guide page. It is explanatory drawing which shows the preview display example of the completed document. It is explanatory drawing which shows the preview display example of the completed document. It is explanatory drawing which shows the modification of the personal information input screen. It is a block diagram which shows the structure of the document preparation system in Embodiment 2. FIG. It is a flowchart which shows an example of the processing procedure in the document preparation system of Embodiment 2. It is a block diagram which shows the structure of the document preparation system in Embodiment 3. It is a schematic diagram which shows the client apparatus in Embodiment 3. FIG. It is a flowchart which shows an example of the processing procedure in the document preparation system of Embodiment 3. It is a block diagram which shows the structure of the document preparation system in Embodiment 4. It is a flowchart which shows an example of the processing procedure in the document preparation system of Embodiment 4.

Hereinafter, embodiments of the present invention will be specifically described with reference to the drawings. In the following embodiment, preparation of documents that need to be submitted to government offices in connection with a life event such as birth, death, marriage, divorce, moving (moving, moving in, moving) will be described as an example. However, the present application can be applied not only to documents to be submitted to government offices but also to preparation of documents required for application or contract to a company or the like.

(Embodiment 1)
FIG. 1 is a block diagram showing a configuration of a document creation system 100 according to the first embodiment. The document creation system 100 includes a server device 1 and a client device 2, and a communication connection is possible between the server device 1 and the client device 2 via a network N.

The server device 1 is a server computer managed by a government office (for example, a government office). The server device 1 includes a control unit 10, a storage device 11, a temporary storage device 12, and a communication unit 13. Of course, when this system is applied to an application to a company or the like, the server device 1 is managed by the company.

The control unit 10 is a processor using a CPU (Central Processing Unit) or the like. The control unit 10 executes processing as a Web server based on the Web server program Pa stored in the storage device 11 and processing as a document creation support device based on the document creation support program Pb. The temporary storage device 12 temporarily stores information generated by the processing of the control unit 10 using a volatile memory such as a DRAM (Dynamic Random Access Memory).

The storage device 11 includes a non-volatile memory such as a hard disk or a flash memory. As described above, the Web server program Pa and the document creation support program Pb are stored in the storage device 11. The Web server program Pa is a server program for the server device 1 to function as a Web server for disclosing Web pages for government offices via the network N. The document creation support program Pb is a program that receives information from the client device 2 via the disclosed Web page and causes the server device 1 to execute a specific process for the received information. The storage device 11 may be included inside the server device 1, but may be an external storage device connected to the server device 1 as long as it can be read by the control unit 10. In particular, it is preferable that the procedure navigation DB 112 and the entry navigation DB 111 are safely stored in these external storage devices so as to be able to cope with a failure, and can be read out from the control unit 10.

The entry navigation DB (Data Base) 111 stored in the internal or external storage device of the storage device 11 of the server device 1 includes the document file D1 group corresponding to the document to be created. One document file D1 is created for each life event item (birth, death, ..., etc.). The document file D1 is a document set that summarizes all the document data of the documents that can be applied for corresponding to the item of the life event, and includes all the electronic data of the form prepared by the government office for the item. For example, the document file D1 corresponding to the life event of birth contains all the document data (image data) corresponding to each of the eight types of forms required for the procedure related to birth prepared by the government office. The format of the document file D1 is such that all the document data is included in this way, and if necessary, the data is extracted and combined into one file, or a document whose combination is determined in advance. A format is conceivable in which a document file D1 composed of a combination of data is created for the combination.

Further, the document file D1 includes data for displaying a plurality of personal information input screens to be input in the entry fields of each document. Then, the document file D1 further selects and displays or outputs only the necessary documents from the table for temporarily storing the information input on the input screen for each item and all the included forms. Includes an output table that allows it. Each table is hidden data. The data and table for input screen display included in the document file D1 are called "entry navigation". The image data is, for example, PDF (Portable Document Format), and the document image data with the entry navigation is realized by the PDF with the form. However, the document data is not limited to PDF as long as it is document data in a format suitable for printing and can include data that enables electronic input.

Further, in the entry navigation DB 111, a guide page is stored in association with each event. The guide page is a page that includes an explanation about each document data and a guide for the submission destination, and is data in a format that can be combined with the document file D1. In the example of the first embodiment, it is PDF data with a form.

The procedure navigation DB 112 includes a Web page file W group of a screen including a question for navigating what kind of document is required as a preliminary step of document preparation and an answer column (option) for the question. Each screen contains a link to a screen containing the next appropriate question according to the choice, that is, the Web page file W group is designed so that the question screen transitions according to the answer (choice). Corresponds to screen transition information. The question screen finally includes a link to the document file D1 that should be selected based on the answer to the question in the document file D1 group, and by selecting the link, the document file D1 of the required document is reached. Is possible.

The procedure navigation DB 112 also stores a document file D2 group for displaying a page including a question for navigating what kind of document is required and an answer column for the question. That is, the document file D2 group is data that can be substituted for the Web page file W group. The document file D2 is created one by one for each life event item, and is a PDF with a form. Similarly, in a PDF with a form instead of a Web page, link information indicating a page containing a question and a screen display data including an answer column for the question, and containing the next appropriate question according to the input answer (option). It is designed so that the page transitions according to the answer. Further, the document file D2 includes a table for storing which option is selected for each question. Either one of the Web page file W group and the document file D2 group may be stored, and preferably the Web page file W group may be stored.

The communication unit 13 is a device that realizes communication connection and data transmission / reception via the network N. Specifically, it is a network card corresponding to network N.

The client device 2 is a computer used by a user who uses the document creation system 100, and is a desktop type or laptop type personal computer (hereinafter referred to as a PC) used at home. The client device 2 may have a wired or wireless communication function and a document file D1 display function described later, and may be a smartphone or a tablet terminal. The client device 2 includes a control unit 20, a storage device 21, a temporary storage device 22, a communication unit 23, a display unit 24, and an operation unit 25.

The control unit 20 is a processor using a CPU. The control unit 20 executes control processing based on various programs including the document program Pc stored in the storage device 21. The temporary storage device 22 temporarily stores the information generated by the processing of the control unit 20 using a volatile memory such as a DRAM.

The storage device 21 includes a non-volatile memory such as a hard disk or a flash memory. The storage device 21 stores various programs including a document program Pc capable of displaying a document file D1 or a document file D2 such as a PDF with a form, and a Web browser program Pd.

The communication unit 23 includes a communication device such as a network card for wired communication. The communication unit 23 is connected to the public network N1 via the user network N3 and the provider server, and the control unit 20 can send and receive information to and from the server device 1 via the network N. The communication unit 23 may further include a wireless communication device. The wireless communication device includes a wireless communication device based on a communication standard connected to the base station BS and a wireless communication device corresponding to the connection to the access point AP1.

The display unit 24 uses a display such as a liquid crystal display or an organic EL (Electro Luminescence) display. The display unit 24 displays various information based on the processing of the control unit 20. The display unit 24 displays an image of the Web page W provided by the server device 1 based on the Web browser program Pd. The display unit 24 may be a display with a built-in touch panel.

The operation unit 25 is a user interface such as a keyboard and a mouse. The operation unit 25 notifies the control unit 20 of the operation information by the user. When the display unit 24 is a display with a built-in touch panel, the operation unit 25 is a built-in touch panel. In addition, any device that accepts user operation input may be used.

The network N includes a public network N1 which is a so-called Internet, an access point AP1 to the public network N1, a carrier network N2 provided by a communication carrier, and a base station BS for accessing the carrier network. The network N includes a user network N3 such as a home LAN (Local Area Network) connected to the public network N1.

The printer 3 can be connected to the client device 2 via the user network N3 by wired or wireless communication, and prints out to a predetermined print medium based on the print output data transmitted from the client device 2.

FIG. 2 is a flowchart showing an example of a processing procedure executed by the document creation system. In the processing procedure described below, the user selects the document creation service related to the life event desired by the user from the Web page of the government office that can be viewed by the user by the Web server function of the server device 1. Will be executed if

The control unit 20 of the client device 2 transmits a request for data related to document creation to the server device 1 (step S201). The request is an access to a Web page prepared on the server device 1 side.

The control unit 10 of the server device 1 receives the request from the client device 2 (step S101) based on the Web server program Pa, and determines the type of the client device 2 that is the request source (step S102). The type is whether the client device 2 is a PC, a smartphone, a tablet terminal, or the like. The type is determined by the OS (Operating System) of the client device 2 based on the browser information transmitted by the control unit 20 of the client device 2 together with the data request based on the Web browser program Pd. At the time of requesting data in step S101, the control unit 20 may transmit the physical address information of the client device 2 and make a determination based on the physical address information.

The control unit 10 starts the document creation support program Pb from the Web server program Pa, and extracts the file corresponding to the selected life event from the procedure navigation DB 112 according to the type determined based on the document creation support program Pb. (Step S103). In step S103, the control unit 10 extracts the document file D2 when the type is a PC, and extracts the Web page file W when the type is a smartphone or tablet terminal. The control unit 10 transmits the extracted file (Web page file W or document file D2) to the client device 2 (step S104). Even when the type is PC in step S103, it is preferable that it is possible to select either to download the file and answer the question or to answer the question on the Web browser. In this case, the control unit 10 extracts the Web page file W instead of the document file D1 according to the selection result.

The control unit 20 of the client device 2 receives a file (W or D2) based on the Web browser program Pd (step S202), and displays a screen including a question and an answer column for the question on the display unit 24 based on the received file. (Step S203). The control unit 20 displays a confirmation screen showing the contents of the answers to the questions input to each answer column in the operation unit 24 (step S204), collects the answer information including the answers to the confirmed questions, and collects the answer information. It is transmitted to the server device 1 (step S205). When a question is displayed based on the Web page file W in step S205, the answer information is collected on the server device 1 side. It should be noted here that this response information does not include personal information. The address information of the client device 2, the cookie stored in association with the Web browser program Pd, and the like can be transmitted to the server device 1, but the personal information is not specified.

The control unit 10 of the server device 1 acquires the answer information corresponding to the answer to the question to the connected client device 2 (step S105). The control unit 10 extracts the document file D1 including the document data to be selected and the guide page data from the entry navigation DB 111 based on the acquired answer information (step S106). Identification information is added to the document file D1 in advance and stored in association with the combination of answers, and the control unit 10 refers to this to extract the document file D1 including the necessary document data. The control unit 10 combines (or separately) the extracted document file D1 and the data of the guide page and transmits it to the client device 2 (step S107), and ends the process on the server device 1 side related to the document creation of the user. do.

The control unit 20 of the client device 2 receives the received document file D1 and the guide page corresponding to the document file D1 based on the document display program Pc (step S206). The control unit 20 displays the personal information input screen according to the form information included in the received document file D1 and accepts the input to each input field included in the displayed input screen (step S207). The control unit 20 stores the input input information in the table included in the form information of the document file D1 based on the document display program Pc (step S208). Identification information is assigned to each item (name, address, etc.) in the table, and the input information stored in step S208 is automatically posted to the input field corresponding to the same item included in the document file D1. I am trying to do it.

In step S207 and step S208, the control unit 20 determines whether or not the input information is clearly incorrect information, and if it is incorrect, an error such as "out of range" or "input is incorrect". Check processing to output a message may be performed. Specifically, in the form information of the document file D1, in addition to the identification information in each input field, the conditions for the text or options to be input for the identification information (katakana, the number of months from 1 to 12, calendar information). ) Is set in advance, and if the condition is not satisfied, the above error message is output.

Based on the form information indicating the selected document included in the document file D1, the control unit 20 displays information indicating necessary documents and a guide page indicating information on the submission destination of each document (step S209). The guide page may include a button for previewing the document in which each field is filled in based on the input information, or a button for outputting and printing the filled-in document data. The control unit 20 performs a preview display of the document data (image data) in which each field is filled in by the input information stored in the table for the selected document (step S210). Further, when the button is selected in the preview display screen or in the operation unit 25, the control unit 20 prints out the guide page and each document data (step S211), and ends the process.

The order of processing shown in the flowchart of FIG. 2 is an example. For example, in steps S209 to 211, the preview display may be performed first (S210), and then the guide page may be displayed (S209), and printing may be performed. The output button may be displayed for each document in the preview display screen as well.

Hereinafter, the processing procedure described in the flowchart of FIG. 2 will be described with reference to FIGS. 3 to 13 with reference to specific examples. In the following, the case where the user selects the document creation service related to the life event "birth (when a baby is born)" will be described as an example.

In the first embodiment, in step S102, the server device 1 determines that the type of the client device 2 is a PC (S102). Then, the control unit 10 of the server device 1 extracts the document file D2 for receiving the question about "birth" and the answer to the question from the procedure navigation DB 112 (S103).

The control unit 20 of the client device 2 displays a question screen included in the received document file D2 based on the document program Pc (S203). FIG. 3 is an explanatory diagram showing an example of the contents of the screen including the question and answer columns. FIG. 3 shows an initial screen based on the document file D2. Four questions related to "birth" are displayed on the initial screen, and only one of the answer (yes, no) input forms (buttons) 41 and 42 corresponding to the first question (question 1) is displayed. Is displayed so that you can select.

FIG. 4 is an explanatory diagram of the page transition table. The information shown in FIG. 4 is included in the document file D2 as form information, and is recorded in advance based on the page transition design. When the Web page file W is transmitted, the link information between each page corresponds to the page transition table. In FIG. 4, for example, when the input form 41 of "Yes" is selected on the initial screen showing only "Question 1", "Question 2" and "Question 3" are omitted and "Question 4" and "Question 3" are omitted. It is shown that the screen transitions to the screen showing the options for "Question 4". Further, in FIG. 4, when the “No” input form 42 is selected on the initial screen, transition information indicating that the screen indicates the options for “Question 2” and “Question 2” is shown. There is.

FIG. 5 is an explanatory diagram showing a transition example of the question screen. Specifically, FIG. 5 shows an example in which the initial screen shown in FIG. 3 transitions based on the form information shown in FIG. FIG. 5A shows an example of a display screen when the “Yes” input form 41 is selected for “Question 1”. In FIG. 5B, the "No" input form 42 is selected for "Question 1", the "Yes" input form 41 is selected for "Question 2", and the "No" input form is selected for "Question 4". An example of a display screen when 42 is selected is shown. Since the question is displayed based on the page transition table for displaying the question content in this way, the question that does not need to be answered is not displayed, and it is possible to prevent an incorrect answer from being given.

FIG. 6 is an explanatory diagram showing an example of the contents of the response information. The answer information is included in the form information of the document file D2 in a table format, and each column is initially blank. Answers to questions are stored in each column and become answer information. FIG. 6A corresponds to the selection of FIG. 5A and FIG. 6B corresponds to the selection of FIG. 5B. In FIG. 6, the contents of "yes" and "no" corresponding to the characters of the choices are shown as the answer information, but the identification information corresponding to each (for example, "1" and "0", "Y" and "N" Of course, it may be "etc.).

FIG. 7 is an explanatory diagram showing an example of the contents of the response information confirmation screen. The confirmation screen of FIG. 7 is one page included in the document file D2, and the control unit 20 extracts and displays the page as a confirmation screen from the document file D2. On the confirmation screen, as shown in FIG. 7, based on the table in which the answer information is stored, the answer results for each are reflected and displayed. By displaying the answer content (answer result), the user can confirm what kind of answer was given. The confirmation screen of FIG. 7 may be printed out. The confirmation screen includes a link 43 and a link 44 for acquiring the document data of the document to be created. The link 43 corresponds to a link to a Web page that provides a document file D1 that can be entered on the client device 2. The link 44 corresponds to a link to a Web page that provides a file in which only necessary documents are collected from document data that can be printed with each field blank. When the link 43 or 44 is selected, the control unit 20 uses this as an opportunity to transmit the confirmed response information (S205).

FIG. 8 is an explanatory diagram showing an example of a page included in the document file D2. When the answer information shown in FIG. 6 is transmitted to the server device 1 (S205), the server device 1 refers to the answer information and assigns identification information corresponding to the combination of answers (answer pattern) indicated by the answer information. The data of the document file D1 and the guide page are extracted (S106). The extracted document file D1 contains all the documents related to the life event, but the form information of the document file D1 sent in step S107 shows only the necessary documents selected based on the answer information. Information is stored. Based on the document program Pc, the control unit 20 of the client device 2 refers to the information indicating the necessary documents stored in the form information and shows the necessary documents according to the response information. Display a guide page with a check box indicating whether or not. When the "advance" form included in the guide page is selected on the document program Pc, the control unit 20 displays an input screen for accepting input of personal information (S207).

FIG. 9 is an explanatory diagram showing an example of the contents of the personal information input screen. The personal information input screen is displayed based on the page included in the document file D1 and the form information included in the file. As shown in FIG. 9, on the input screen, select one of the text boxes 45 and 46, which is a field for inputting the text of the applicant's personal information (name, date of birth, address, etc.), or a plurality of options. Pull-down menus (list boxes) 47 and 48 are included.

FIG. 10 is an explanatory diagram showing an example of the contents of an input screen in which personal information is input. When personal information is input to each input field as shown in FIG. 10, the input information is temporarily stored by the control unit 20 in a table in the document file D1 (S208). Specifically, in the form information of the document file D1, the identification information (“address”, “applicant's surname”, “applicant's name”, “applicant's surname” corresponding to each of the input field of the input screen and the input field of the document data "Frigana", "Applicant name Frigana", or the corresponding numbers or symbols) are given in advance. Then, the control unit 20 stores and stores the input or selected contents in the table for each identification information. The displayed input screen includes a "clear" button. When this "clear" button is selected, the entered text, options, etc. are initialized based on the form information, and the information stored in the table is also initialized. Further, as shown in FIG. 10, the personal information input screen may further include a screen that accepts input of other personal information. For example, a screen for inputting the spouse and child order information of the applicant is included.

When the input on the personal information input screen is completed, the control unit 20 displays the guidance page (S210). FIG. 11 is an explanatory diagram showing an example of the contents of the guide page. As shown in FIG. 11, the guide page is a page corresponding to the page of FIG. 8, and is a message notifying that the input of the information to be entered in the submitted documents has been completed and an instruction to print the created document. The "Print" button is displayed. When the "Print" button is selected, the image data of the created document is printed. As a result, the user can bring the completed documents to the submission destination as they are and submit them.

In addition, the information page should display the contents of the created documents out of all the documents related to the selected life event. In the example of FIG. 11, it is displayed as a check box. On the information page shown in FIG. 11, check boxes corresponding to "5. Application for qualification for receiving medical expenses for infants" and "7. Notification of revision of children's allowance" are checked, and these documents were created. That is, it is indicated that the submission of these documents is required. In this way, since only the necessary documents are selected and displayed or printed, the user can save the trouble of preparing unnecessary documents, and the work of the person in charge of checking the documents is also streamlined. At this time, a page showing the content of the response information that is the basis for selecting the necessary documents may also be printed. The printed page provides evidence of the document selection and may be used in subsequent amendments to the procedure.

Further, as shown in FIG. 11, a message for guiding the link information L1 and L2 of the submission destination information and the submission procedure shown at the bottom is further added to the guidance page. The addition of these information and messages may be performed before step S209 or S210 in the above processing procedure. When the link information L1 and L2 are selected, it is preferable that the Web browser program Pd displays a Web page (or PDF file) on the display unit 24 that provides detailed explanations about the contact point of the submission destination. Detailed explanations include, for example, a map of a government office, a guide map of a window in the government office, a telephone number, an opening time, and the like. By presenting the procedure and the information of the submission destination together in this way, the user does not get lost when performing the procedure, and the convenience is improved. When the "print" button is selected, it is preferable that the guide page is also printed. By printing out the information page, it is possible to refer to the submission destination of the printed documents.

When the guidance page is displayed, the control unit 20 may perform a preview display of the document data of the necessary documents. The preview may be displayed when the "Print" button in the guide page is selected, or it may be displayed in a separate window together with the guide page. 12 and 13 are explanatory views showing an example of preview display of the completed document. FIG. 12 is a preview display of the “application for qualification for receiving medical expenses for infants”, and FIG. 13 is a preview display of the “child allowance amount revision notification”. When displaying the previews shown in FIGS. 12 and 13, the control unit 20 uses the input information stored in the table as the corresponding identification information, and the control unit 20 inputs each input in the document data to which the identification information is given. Posted in the column. 12 and 13 show that the personal information entered in FIG. 10 is automatically posted based on the identification information corresponding to each column.

In this way, the user simply inputs the necessary information on the personal information input screen shown in FIG. 9, and inputs the font information without repeatedly entering basic items such as the address, name, and relationship. It is possible to obtain the data of documents that have been filled out accurately using. The document creation system 100 can streamline the process of submitting documents, improve the convenience of the user, and reduce the burden on the person in charge of the government office that accepts the documents. Further, by using the PDF with a form when inputting personal information, since the input information is not transmitted from the client device 2 to the outside, the risk of information leakage can be reduced as compared with the case where each information is input to the Web page. ..

The preview display of FIG. 12 includes a button "to guide page". This button is a software button displayed by the control unit 20 on the preview screen based on the document program Pc. The control unit 20 may display the guidance page as shown in FIG. 11 when the button "Go to the guidance page" is selected.

FIG. 14 is an explanatory diagram showing a modified example of the personal information input screen. When inputting personal information, it is possible to interactively prompt the input of personal information so as to answer a question. As a result, the procedure person can input each information without hesitation, and the input can suppress the occurrence of examples, so that the document can be efficiently created.

Further, the control unit 20 may display an end screen for receiving a document creation end instruction after transmitting the print data to the printer 3. In this case, the end screen may include a column for accepting whether or not to save the input information in the storage device 21 of the client device 2. When the control unit 20 is selected to save in this field, the control unit 20 stores the table in which the input information included in the form information of the document file D1 is stored in the storage device 21. The document file D1 itself may be stored in the storage device 21. At this time, the corresponding answer information may be stored together. Further, when it is selected not to save, the control unit 20 deletes the information regarding the document file D1 from the temporary storage device 21. At this time, the corresponding document file D2 and its answer information may be deleted. This makes it possible to prevent leakage of personal information and the like.

After receiving the document file D1 and the guide page in step S206, the control unit 20 temporarily stores the document file D1 in the temporary storage device 11 and terminates the Web browser program Pd, that is, the communication connection with the server device 1 is performed. You should cut it. The control unit 20 may perform the processing after step S207 in the home network including the client device 2 and the printer 3. This can reduce the risk of leakage of personal information.

Note that each page of FIGS. 9 to 14 is not limited to PDF with a form. That is, the form information incorporated in the PDF is not limited to the configuration in which each table is included and the input information is stored and stored in the table. The control unit 20 may create document data in the same manner without being limited to the format of the PDF with a form. For example, the control unit 20 recognizes and identifies the input fields of each document by image recognition or the like, receives the texts and the contents of the options input to them separately via the input interface, and stores the input fields in the temporary storage device 22. Stored in association with the identification information. It can also be realized by controlling the input text and the graphic (circle, etc.) indicating the options to be superimposed and displayed on the image data of each document.

As shown in the first embodiment, in the document creation system 100 of the present disclosure, the input screen of personal information and the creation of document data reflecting the personal information are realized by the document file D1, and the question in the previous stage is answered. The answer will be realized separately in the document file D2. As a result, the document file D1 has the minimum required amount of data, so that the load on the client device 2 can be reduced.

(Embodiment 2)
FIG. 15 is a block diagram showing the configuration of the document creation system 100b according to the second embodiment. In the second embodiment, the document preparation system 100b includes a server device 1, a client device 2a, and a client device 2b. As the client device 2a, a PC is used as in the client device 2 in the first embodiment. The client device 2b uses a smartphone. Since the client device 2a and the client device 2b have the same hardware configuration as the client device 2 in the first embodiment, they are designated by corresponding reference numerals and detailed description thereof will be omitted. However, the communication unit 23b of the client device 2b is a wireless communication device and is connected to the public network N1 via the access point AP1, connected to the user network N3 via the user's wireless router AP2, or the base station BS. Connect to the carrier network N2 via. The client device 2b can be communicated with the server device 1 via the network N by any route by the communication unit 23b. The document program Pc does not have to be stored in the storage device 21b, and at least the Web browser program Pd is executably stored in the storage device 21b. Further, the display unit 24b is a display with a built-in touch panel, and the operation unit 25b is a touch panel with a built-in display integrated with the display unit 24b and a group of several buttons provided on the housing.

Since the document file D2 in the procedure navigation DB 112 is not used in the second embodiment, the illustration is omitted. As shown below, the client device 2b, which is a smartphone, accepts answers to questions in the Web page file W.

FIG. 16 is a flowchart showing an example of a processing procedure in the document preparation system 100b of the second embodiment. The processing procedure in the second embodiment includes a processing procedure common to the processing procedure shown in the flowchart of FIG. The same step number is assigned to the common processing procedure, and detailed description thereof will be omitted.

In the second embodiment, when the user who operates the client device 2b selects the document creation service related to the life event desired by the user from the Web page of the government office viewed by the Web server function of the server device 1. Processing starts at.

The control unit 20b of the client device 2b transmits a data request to the server device 1 (S201).

The control unit 10 of the server device 1 determines that the type is a smartphone (S102), extracts the Web page file W in step S103 (S103), and transmits the Web page file W to the client device 2b (S104).

Based on the received Web page file W, the control unit 20b of the client device 2b displays a screen (page) including a question and an answer column for the question on the display unit 24b (S203), and displays a confirmation screen (page) (S204). ). The control unit 20b collects the response information confirmed on the confirmation screen, transmits it to the server device 1 (step S215), and ends the process. In the second embodiment, at this time, the destination information for setting the destination of the document file D1 to the client device 2a is transmitted in association with the response information (S215). The destination information is, for example, an e-mail address of an e-mail that can be received from the client device 2a. In addition, the information is not limited to the e-mail address as long as it is identifiable information when acquired from the client device 2a, and may be account information or a temporary password.

Since the page transitions in steps S203, S204, and S215 are based on the Web page file W, they may be executed on the server device 1 side based on the Web server program Pa. In this case, the answer information is transmitted to the server device 1 side each time the page is changed, for example, each time "Yes" or "No" is selected in the question, and the temporary storage device 12 identifies the client device 2b. It is collected and stored in association with. Even when the Web page file W is used, each screen can be displayed in the same manner as in the embodiments shown in FIGS. 3, 5, and 7 in the first embodiment.

The control unit 10 of the server device 1 receives the destination information from the client device 2b in association with the response information (step S115). Then, the control unit 10 transmits the data of the document file D1 and the guide page extracted in step S106 to the client device 2a based on the destination information (step S117), and ends the process. In step S117, for example, the server device 1 may send an e-mail with the document file D1 and the guide page data attached, or send an e-mail containing the link information to the document file D1 and the guide page data. In addition, it is advisable to notify the extracted document file D1 and the link information to the information page data for the account information indicated by the destination information.

In the client device 2a, which is a PC, the control unit 20a receives the extracted document file D1 and the data of the guidance page by receiving the e-mail or selecting the e-mail or the link information to be notified to the account (S206). ). Since the subsequent processing procedure is the same as the processing procedure of the client device 2 in the first embodiment, detailed description thereof will be omitted.

In this way, also in the second embodiment, the user can acquire only the necessary document data only by answering the question on the client device 2b which is a smartphone. In addition, the user simply inputs and operates the necessary information on the personal information input screen using the client device 2a, and does not have to repeatedly enter basic items such as address, name, and relationship, and font information. It is possible to obtain the data of the correctly filled in documents using. The document creation system 100b can streamline the process of submitting documents, improve the convenience of the user, and reduce the burden on the person in charge of the government office that accepts the documents.

The client device 2b is relatively small, and the document display processing and the form input processing based on the document file D1 or D2 are more difficult in terms of operability than when using a PC. However, in the second embodiment, the step of collecting the question and the answer to the question and the step of navigating the form entry based on the information are set as separate processes. It is possible to proceed on a Web page basis without using the document file D2 in the process of collecting answers.

In the second embodiment, when the link 44 is selected on the confirmation screen shown in FIG. 7 when the destination information is transmitted in association with the response information in step S215, the destination information is sent to the client. It may be the device 2b itself. The link 44 is a link to a Web page that provides a file in which only necessary documents are collected from document data that can be printed with each field left blank. Since it is difficult for the control unit 20b of the client device 2b to operate the document file D1, the file is downloaded from the Web page indicated by the link, and the print data is directly output to the printer 3 via the communication unit 23b. May be good. In this case, only the necessary documents can be obtained without using the client device 2a, and the user does not hesitate which document to fill in. At this time, by making the information page both provided from the linked Web page and printed, it is possible to obtain information on the submission destination and submission order of the filled-in documents, other necessary documents, etc. The user does not hesitate to submit. In this way, the process of collecting questions and their answers and the process of navigating the form entry based on the information are separated, so that the user can use the client device 2b, which is a familiar information processing terminal. By using it, it is possible to print at least the necessary documents, which improves convenience.

(Embodiment 3)
FIG. 17 is a block diagram showing the configuration of the document creation system 100c according to the third embodiment. In the third embodiment, the document preparation system 100c includes a server device 1, a client device 2b, and a client device 2c. Since the client device 2b is the same as the device in the second embodiment, the same reference numerals are given and detailed description thereof will be omitted. As the client device 2c, a PC is used as in the client device 2a in the first embodiment. However, the client device 2c is a PC prepared in a public facility such as a government office that manages the server device 1. FIG. 18 is a schematic view showing the client device 2c according to the third embodiment. As shown in FIG. 18, the client device 2c is provided in an entry corner or the like installed near the window or the like to which the documents are submitted.

The client device 2c is connected to the government office network N4 as shown in FIG. The server device 1 may be connected to the government office network N4.

Since the client device 2c according to the third embodiment has the same hardware configuration as the client device 2 according to the first embodiment, the corresponding reference numerals are given and detailed description thereof will be omitted. However, the printer 4 is connected to the communication unit 23c of the client device 2c. Further, the client device 2c includes an input / output unit 26 which is an input / output interface such as USB (Universal Serial Bus), and the input / output unit 26 is connected to the reading device 6.

The reading device 6 is, for example, an IC (Integrated Circuit) card reader. In addition, a non-contact reader may be used, a device having an OCR (Optical Character Recognition) function may be used, or a barcode reader or the like may be used. The reading device 6 reads information stored in a storage medium 6 such as an IC card. The storage medium 6 is, for example, an IC card attached to the My Number card, and the reading device 6 can read personal information such as the user's personal name, address, date of birth, and gender from the My Number card. If the reading device 6 is an OCR function device, read the personal information such as the personal name, address, date of birth, and gender written on the paper on which personal information such as My Number card or driver's license is printed. You may do it. The reading device 6 may also be configured to read personal information from a memory, a database, or the like in which the user's personal information is stored.

FIG. 19 is a flowchart showing an example of a processing procedure in the document preparation system 100c according to the third embodiment. The processing procedure in the third embodiment includes a processing procedure common to the processing procedure shown in the flowchart of FIG. 2 of the first embodiment and the flowchart of FIG. 16 of the second embodiment. The same step number is assigned to the common processing procedure, and detailed description thereof will be omitted.

In the third embodiment, the confirmation screen displayed on the display unit 24b of the client device 2b in step S204 includes a link for selecting to create the document file D1 on the client device 2c in the entry corner of the government office. I will do it. Then, when the control unit 20b of the client device 2b is selected to use the client device 2c, the control unit 20b transmits the response information together with the information indicating this (S205).

When it is selected to use the client device 2c, the control unit 10 of the server device 1 creates a Web page on which the document file D1 extracted in step S106 and the guide page can be downloaded (step S127). The control unit 10 transmits the address information of the created Web page to the client device 2b (step S128), and ends the process. The Web page created in step S127 can be viewed only for a limited time such as 3 days, and further, temporary identification information (alphanumeric characters, symbols, or both) for displaying the Web page on a Web browser. Is used). The e-mail address or the like of the client device 2b may be used as the identification information.

The control unit 20b of the client device 2b displays a screen showing the address information transmitted from the server device 1 on the display unit 24b (step S256), and ends the process. The address information may be a character string or may be converted into a two-dimensional bar code or the like.

The user goes to the government office to which the document is submitted and uses the client device 2c in the entry corner. In the client device 2c, the page of the portal site of the document creation system 100d is initially displayed on the display unit 24c based on the Web browser program Pd. The user inputs the address information displayed on the display unit 24b of the client device 2b from the operation unit 25c into the predetermined input field of the portal site described above. When other address information is converted into a two-dimensional bar code, it may be read and acquired from the reading device 6 of the client device 2c. As a result, the control unit 20c of the client device 2c accesses the Web page for downloading the document file D1 and the guide page, and receives them (step S226).

The client device 2c in the third embodiment is connected to the reading device 6 as described above. Therefore, the user causes the reading device 6 to read the information of the possessed My Number card without inputting the personal information from the operation unit 25c. The control unit 20c of the client device 2c reads the personal information from the reading device 6 (step S227), and stores the read personal information as input information in the table of the document file D1 (S208). The control unit 20c selects necessary documents based on the form information contained in the document file D1 and the stored input information based on the answer information, and the selected documents and the information of the submission destination of each document. Etc. are displayed (S209). The control unit 20c displays a preview of the document data (image data) in which each field has been filled in by the input information for the selected document (S210), and prints out the guide page and each document data from the printer 4. (S211), the process is terminated.

In the third embodiment, the client device 2c always deletes the document file D1 received from the server device 1 from the temporary storage device 22c or the storage device 21c after the printing is completed. This is to prevent leakage of personal information.

In this way, the user can obtain the necessary documents simply by answering the question with the client device 2b, which is a smartphone he or she owns, without using a personal computer or the like at home. Then, simply by having the reading device 6 read the My Number card using the client device 2c, the data of the accurately entered document is acquired without repeatedly filling in the personal information, and the data is immediately submitted to the designated window. It is possible. The document creation system 100c can streamline the process of submitting documents, improve the convenience of the user, and reduce the burden on the person in charge of the window of the government office that accepts the documents.

The reading device 6 in the third embodiment can be made to correspond to the client device 2a in the first and second embodiments. In particular, when the reading device 6 is connected to the client device 2 (or 2a) owned by the user and the personal information is read from the My Number card, the control unit 20 of the client device 2 uses the electronic certificate of the My Number card. It is also possible to carry out online procedures. In this case, the control unit 20 displays a button for selecting "online procedure" on the guidance page displayed in step S210, and when the button is selected, the data of each document in which personal information has been transcribed. Is given an electronic signature based on an electronic certificate. In this case, the control unit 20 can encrypt the electronic signature together with the electronic signature and securely transmit the data to the server device 1.

(Embodiment 4)
FIG. 20 is a block diagram showing the configuration of the document creation system 100d according to the fourth embodiment. In the fourth embodiment, the document preparation system 100d includes a server device 1, a client device 2c, and a client device 2d. Since the client device 2c is the same as the client device 2c in the third embodiment, the same reference numerals are given and detailed description thereof will be omitted. The client device 2d is a reception terminal installed at the entrance of a government office or the like to which the documents to be created are submitted, and the installation mode is shown in FIG.

The client device 2d can be realized on a PC basis like the client device 2 in the first embodiment, and the control unit 20d, the storage device 21d, the temporary storage device 22d, the communication unit 23d, the display unit 24d, and the operation are inside the housing. A unit 25d and a printing unit 27 are provided. Since the control unit 20d, the storage device 21d, the temporary storage device 22d, and the communication unit 23d have the same configuration as the client device 2 in the first embodiment, the corresponding reference numerals are given and detailed description thereof will be omitted. The control unit 20d may be connected to a control board for transmitting a control signal to the printing unit 27 or the like, which will be described later. The communication unit 23d of the client device 2b according to the fourth embodiment is connected to the government office network N4, and can be similarly connected to the server device 1 connected to the network N4.

The storage device 21d of the client device 2d stores a procedure navigation display program Pe for displaying a screen including an answer column for a question based on the Web page file W received from the server device 1. The procedure navigation display program Pe is a program for realizing a screen configuration specialized for the display unit 24d and the operation unit 25d of the reception terminal, unlike a general-purpose browser program. For example, the control unit 20d initially displays a guidance menu for visitors to government offices other than the document creation system 100d on the display unit 24d, and when the procedure menu in the guidance menu is selected, the procedure is performed. Read and execute the navigation display program Pe.

The display unit 24d of the client device 2d is a touch panel built-in display that uses a display such as a liquid crystal display or an organic EL (Electro Luminescence) display and is further integrated with an operation unit 25d that is a touch panel. The display unit 24d may be a display that does not have a built-in touch panel, like the client device 2 in the first embodiment, and the operation unit 24d may also be a user interface such as a keyboard.

The printing unit 27 uses a module for printing characters or images on a predetermined sheet of paper, prints identification information such as a reception number in response to an instruction from the control unit 20d, and discharges the identification information exposed on the housing surface of the client device 2d. Discharge the printed paper from the exit.

FIG. 21 is a flowchart showing an example of a processing procedure in the document preparation system 100d according to the fourth embodiment. The processing procedure in the fourth embodiment includes a processing procedure common to the processing procedure shown in the flowchart of FIG. 2 of the first embodiment and the flowchart of FIG. 19 of the third embodiment. The same step number is assigned to the common processing procedure, and detailed description thereof will be omitted.

In the fourth embodiment, the user who operates the client device 2d, which is the reception terminal, selects a life event menu such as "birth" from the guidance menu displayed on the display unit 24d, and among them, a document. When the submission menu is selected, the following processing starts.

When the control unit 20b of the client device 2d receives the menu selection, it requests data regarding the issuance of the identification number (reception number) and the document creation at the window related to the selected life event (step S201).

When the control unit 10 of the server device 1 receives the request from the client device 2d, it issues an identification number (step S131), extracts the corresponding Web page file W from the procedure navigation DB 112 (S103), and sends it to the client device 2b. It is transmitted together with the identification number (step S134).

The control unit 20d of the client device 2d receives the identification number together with the Web page file W (step S232), and displays a screen (page) including a question and an answer column for the question on the display unit 24b based on the Web page file W (step S232). S203), the confirmation screen (page) is displayed (S204). The control unit 20d collects the response information confirmed on the confirmation screen, transmits it to the server device 1 in association with the received identification number (step S235), and prints out the identification number from the print unit 27 (step S236). , End the process. Even when the Web page file W is used, each screen can be displayed as a screen similar to or simpler than the embodiment shown in FIGS. 3, 5 and 7 in the first embodiment.

The user recognizes the identification number printed out in step S236, and then goes to the entry corner. It is preferable that a guidance message is printed on the paper printed out in step S236 regarding the location of the entry corner and the like. It is preferable that the guidance message is also displayed on the screen of the client device 2d.

The control unit 10 of the server device 1 receives the transmitted reply information in association with the identification number (step S135), and extracts the document file D1 and the guide page from the entry navigation DB 111 based on the received reply information (S106). .. Then, the control unit 10 temporarily stores the extracted document file D1 and the guide page in the temporary storage device 11 in association with the identification number (step S671). The control unit 10 may also store the response information in association with the identification number in step S671. The response information provides evidence of the basis for document selection and may be used in subsequent amendments to the procedure.

The user uses the client device 2c in the entry corner and inputs the identification number using the operation unit 25c in the predetermined input field of the portal site of the document creation system 100d displayed on the display unit 24c. As a result, the control unit 20c of the client device 2c transmits the identification number to the server device 1 and requests the transmission of the document file D1 (step S267).

The control unit 10 of the server device 1 receives the transmission request together with the identification number (step S672), and transmits the document file D1 and the guide page corresponding to the identification number stored in the temporary storage device 21 to the client device 2c. (Step S137), and the process ends.

When the control unit 20c of the client device 2c receives the document file D1 and the guide page in response to the transmission request (S206), the control unit 20c uses the reading device 6 to read the personal information (S227). In addition, instead of step S227, input of personal information may be accepted from the operation unit 25c of the user (S207). After that, the control unit 20c executes the processes of steps S208 to S211 and ends the process.

As a result, even if the user does not own an information terminal device such as a smartphone or a PC, the client device 2d, which is a reception terminal, answers the question, and the client device 2c is used to read the My Number card by the reading device 6. You only have to do a simple operation. By these operations, the user can acquire the data of the correctly filled-in document without having to fill in the personal information over and over again, and immediately submit it to a predetermined window. By separating the process of collecting questions and their answers from the process of navigating form entry based on that information, up to the process of collecting answers to questions that do not depend on personal information at the reception terminal. Can proceed. In this way, the document creation system 100d can streamline the process of submitting documents, improve the convenience of the user, and reduce the burden on the person in charge of the government office that accepts the documents.

The client device 2d, which is the reception terminal in the fourth embodiment, may interactively perform the process of receiving the question and the answer to the question with the user by using voice. In this case, the client device 2d uses a speaker and a microphone to output a guidance voice and a voice of the question content in addition to the display of each screen, receives the answer by the microphone, performs voice recognition, and collects the answer.

The embodiments disclosed this time should be considered as exemplary in all respects and not restrictive. The scope of the present invention is indicated by the scope of claims, not the above-mentioned meaning, and is intended to include all modifications within the meaning and scope equivalent to the scope of claims.

100, 100b, 100c, 100d Document creation system 1 Server device 10 Control unit 11 Storage device 111 Entry navigation DB (1st storage unit)
112 Procedure navigation DB 112 (second storage unit)
2,2a, 2b, 2c, 2d Client device 20, 20a, 20b, 20c, 20d Control unit 24, 24a, 24b, 24c, 24d Display unit D1 document file D2 document file (question content)
W Web page file (question content)
Pa Web server program Pb Document creation support program Pc Document program Pd Web browser program Pe Procedure navigation display program

Claims (7)

In a document creation system that creates documents based on information about documents sent and received between a server device and a client device that is communicated and connected to the server device.
The client device is two or more different client devices.
Of the two or more client devices, the first client device is
A receiving unit that receives a Web page containing a question content related to the creation of the document from the server device, and
A question output unit that displays, prints, or outputs the received question content by voice,
The answer reception department that accepts answers to the question contents on the Web page,
Each time the answer is received, the output unit that displays, prints out, or outputs the answer result in which the output question content and the answer received by the answer reception unit correspond to the question, and the output unit.
It is provided with a first transmission unit that transmits response information indicating the content of the response received by the response reception unit to the server device on the Web page.
The server device
The first storage unit that stores multiple document files that are PDFs with input forms,
A second storage unit that stores Web page data including the content of questions related to the creation of the document, and
A question transmission unit that transmits Web page data read from the second storage unit to the first client device, and a question transmission unit.
An extraction unit that extracts a document file from the first storage unit based on the response information transmitted from the first client device, and an extraction unit.
It is equipped with a second transmission unit that transmits the document file extracted by the extraction unit to the second client device.
The second client device is
The acquisition department that acquires personal information and
A document creation system including a creation unit for adding the personal information to a document file transmitted from the server device to create a document. Each of the document files contains one or more document data.
The extraction unit of the server device
Select the required document data from one or more document data included in the document file based on the answer information.
The creating unit of the second client device adds the personal information to one or more document data selected by the extracting unit based on the response information from the transmitted document file to create a document. The document preparation system according to claim 1, wherein the document preparation system is created. The second client device further displays a guide page containing information indicating selected document data among one or more document data included in the document file, and information on the destination of the selected document data. The document preparation system according to claim 2 , further comprising a guidance output unit that outputs by printing or by voice. The acquisition unit of the second client device is
A reading unit that reads personal information stored in a storage medium,
The document creation system according to any one of claims 1 to 3 , further comprising a personal information receiving unit that receives input of personal information other than personal information read by the reading unit by an input interface. The answer receiving unit of the first client device receives an answer each time the question output unit outputs one question.
Based on the transition information indicating the transition of the question content according to the answer content to each question, the question output unit sends the next question or the end notification of the question according to the content of the answer received by the answer reception unit. The document preparation system according to any one of claims 1 to 4, wherein the document is output. In a server device that executes a process that supports the creation of documents based on information about documents sent and received between two or more client devices.
A first storage unit that stores a plurality of document files that are PDFs with input forms corresponding to the documents.
A second storage unit that stores Web page data including the content of questions related to the creation of the document, and
A first transmission unit that transmits Web page data including question contents read from the second storage unit to the first client device, and a first transmission unit.
Each time the answer to the question content is received on the Web page, the answer result corresponding to the output question content and the answer received to the question is displayed on the first client device. An output unit that outputs print or audio,
An answer receiving unit that receives answer information indicating an answer to the question content transmitted from the first client device on the Web page, and an answer receiving unit.
An extraction unit that extracts a document file for personal information input from the first storage unit based on the answer information, and an extraction unit.
A server device including a second transmission unit that transmits a document file extracted by the extraction unit to a second client device. In a computer program that causes a computer to perform a process that assists in creating a document
On the computer
Previously storing a plurality of document files, which is an input form with PDF corresponding to the document,
Web page data including the content of the question related to the creation of the document is stored in advance separately from the document file.
Sends the data of the Web page that contains the serial are to憶question content to the first client device,
Each time an answer is received on the Web page, the answer result corresponding to the output question content and the answer received for the question is displayed, printed out, or voiced on the first client device. Output,
The answer information indicating the answer to the question content is received from the first client device on the Web page, and the answer information is received.
Based on the above answer information, extract the document file for personal information input,
A computer program that executes the process of sending the extracted document file to a second client device.

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