JP7210510B2 - RESERVATION SUPPORT SYSTEM, RESERVATION SUPPORT METHOD AND RESERVATION SUPPORT PROGRAM - Google Patents

Description

The present invention relates to a reservation support system, a reservation support method, and a reservation support program capable of receiving facility reservations from user terminals.

Input of vacant seat information of facilities such as restaurants can be accepted from the facility terminal, and when request information including the location of the facility and the number of users is received from the user terminal, available facilities that match the request information There is a system for searching based on the vacant seat information (see, for example, Patent Document 1). In this type of system, it is possible to accept reservations not only in advance but also during the operating hours of the facility on the day.

JP 2015-153403 A

However, in order to accept reservations during the operating hours of the facility on the day in the above system, it is necessary to input the current vacant seat information of the facility from the facility terminal during the operating hours of the facility on the day. The burden on employees, etc. is heavy.

SUMMARY OF THE INVENTION An object of the present invention is to provide a reservation support system, a reservation support method, and a reservation support program that can accept reservations during the operating hours of the facility on the day while reducing the burden on the employees of the facility.

One form of the present invention is a reservation support system capable of accepting a reservation of a facility from a user terminal, wherein the number of facilities is less than the maximum available number of facilities, and the reservation support system can reserve the facility. a reservation processing unit that accepts reservations for the facility from the user terminal within the range of the number of reservations that can be made in advance as a number; a search request that includes information on the number of users from the user terminal; a reception processing unit that receives position information of the user terminal, and when the search request is received by the reception processing unit, the user terminal exists within a search target range from the position of the user terminal indicated by the position information, and a search processing unit that searches for a facility that can be reserved for the number of users by the reservation processing unit at a search target time after a specific time has passed from the current time, and an output processing unit that outputs the search result by the search processing unit. It is a reservation support system provided.

According to another aspect of the present invention, the number of reservations for the facility is less than the maximum available number at the facility and is within the range of the number of reservations that can be reserved by the reservation support system for the facility from the user terminal. accepting a reservation, accepting a search request including information on the number of users from the user terminal and location information of the user terminal that requested the search request, and receiving the search request, searching for a facility that exists within a search target range from the position of the user terminal indicated by the position information and that can be reserved for the number of users at a search target time after a specific time has elapsed from the current time; and outputting the search results of , by one or more processors.

According to another aspect of the present invention, the number of reservations for the facility is less than the maximum available number at the facility and is within the range of the number of reservations that can be reserved by the reservation support system for the facility from the user terminal. accepting a reservation, accepting a search request including information on the number of users from the user terminal and location information of the user terminal that requested the search request, and receiving the search request, searching for a facility that exists within a search target range from the position of the user terminal indicated by the position information and that can be reserved for the number of users at a search target time after a specific time has elapsed from the current time; a reservation support program for causing one or a plurality of processors to execute .

According to the present invention, there is provided a reservation support system, a reservation support method, and a reservation support program that can reduce the burden on employees of the facility regarding reservations during the operating hours of the facility on the day.

FIG. 1 is a block diagram showing the configuration of a reservation support system according to an embodiment of the present invention. FIG. 2 is a diagram showing an example of user information used in the reservation support system according to the embodiment of the present invention. FIG. 3 is a diagram showing an example of facility information used in the reservation support system according to the embodiment of the present invention. FIG. 4 is a diagram showing an example of reservation information used in the reservation support system according to the embodiment of the present invention. FIG. 5 is a diagram showing an example of reservation allocation information used in the reservation support system according to the embodiment of the present invention. FIG. 6 is a flow chart showing an example of reservation support processing executed by the reservation support system according to the embodiment of the present invention. FIG. 7 is a diagram showing a display example in the reservation support system according to the embodiment of the present invention. FIG. 8 is a diagram showing a display example in the reservation support system according to the embodiment of the present invention. FIG. 9 is a diagram showing a display example in the reservation support system according to the embodiment of the present invention. FIG. 10 is a diagram showing a display example in the reservation support system according to the embodiment of the present invention.

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings for understanding of the present invention. It should be noted that the following embodiment is an example that embodies the present invention, and does not limit the technical scope of the present invention.

[Reservation support system 1]
As shown in FIG. 1 , a reservation support system 1 according to an embodiment of the present invention includes a reservation support device 2 , one or more facility terminals 3 and one or more user terminals 4 . The reservation support device 2, the facility terminal 3, and the user terminal 4 can communicate via a communication network N1 such as the Internet, LAN, WAN, or public telephone line.

The reservation support device 2 is an information processing device that can receive a reservation for a facility from the user terminal 4 and manage the reservation status of the facility. Hereinafter, in the present embodiment, a case where a facility to be reserved in the reservation support system 1 is a restaurant that provides food and drink will be described as an example. The facilities may be various facilities such as hotels, bowling alleys, karaoke rooms, table tennis facilities, and hot spring facilities. The facility terminal 3 is an information processing device operated by an administrator such as an employee of the facility. The user terminal 4 is an information processing device operated by a user of the facility.

In this embodiment, the reservation support device 2 alone corresponds to the reservation support system according to the present invention. It may contain a plurality of components. For example, when a plurality of components among the reservation support device 2, the facility terminal 3, and the user terminal 4 work together to share and execute various reservation support processes (see FIG. 6), which will be described later, A system including a plurality of components for executing processing can be regarded as a reservation support system according to the present invention. For example, it is conceivable that the reservation support device 2 and the user terminal 4 constitute a reservation support system according to the present invention.

[Reservation support device 2]
As shown in FIG. 1, the reservation support device 2 is a server including a control unit 21, a storage unit 22, an operation display unit 23, a communication I/F 24, and the like. Note that the reservation support device 2 is not limited to one computer, and may be a computer system in which a plurality of computers operate in cooperation. Various processes executed by the reservation support device 2 may be distributed and executed by one or more processors.

The communication I/F 24 connects the reservation support device 2 to the communication network N1 by wire or wirelessly, and communicates with external devices such as the facility terminal 3 and the user terminal 4 via the communication network N1 according to a predetermined communication protocol. It is a communication interface for executing data communication.

The operation display unit 23 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that receives operations.

The storage unit 22 is a nonvolatile storage unit such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive) that stores various types of information. Specifically, the storage unit 22 stores data such as user information D1, facility information D2, reservation information D3, and reservation allocation information D4. The storage unit 22 also stores other information such as map data. Here, FIG. 2 is a diagram showing an example of the user information D1, and FIG. 3 is a diagram showing an example of the facility information D2. 4 is a diagram showing an example of reservation information D3, and FIG. 5 is a diagram showing an example of reservation allocation information D4.

As shown in FIG. 2, the user information D1 includes information such as a user ID, password, user name, e-mail address, telephone number, etc. corresponding to each user of the user terminal 3 . The user ID is identification information for identifying the user, and the user ID and password are used in login processing for authenticating the user. The user name is the user's name and the like.

As shown in FIG. 3, the facility information D2 includes information such as a facility ID, facility name, area, genre, budget, address, and telephone number corresponding to each facility. The area is, for example, the area name of the location of the facility. The genre is information that can identify the content of the service provided by the facility, and indicates, for example, the cuisine genre. A budget is a preset amount of money, for example, an average amount of money required for the use of a facility. The address is the detailed address of the facility and is used as information indicating the location of the facility, and the telephone number is used as information when the user contacts the facility.

The reservation information D3 and the reservation allocation information D4 are information stored in the storage unit 22 in association with each facility registered in the facility information D2. As shown in FIG. 4, reservation information D
3 is information about the reservation status of the facility, and includes information such as "reservation name", "number of people", "visit date", "scheduled visit time", "usage time", "table", "course". be "Reservation name" is the name of the user who made the reservation. The "number of people" is the number of users who are scheduled to visit the store, and is the number of people in the group including the users. The “visit date” is the date on which the group is scheduled to visit the store. The "scheduled visit time" is the scheduled time for the group to visit the restaurant, and the "usage time" is the time for the group to use the restaurant. These "visit time" and "usage time" represent reserved time slots for the corresponding table. For example, for the table T1, the time slot from 20:00 on October 1, 2018 to 2 hours (that is, from 20:00 to 22:00) is the reserved time slot. For table T2, the time period from 17:45 to 2 hours on October 1, 2018 (i.e., from 17:45 to 19:45) and the time period from 20:30 to 2 hours on October 1, 2018 The time slot (ie, 20:30 to 22:30) is the reserved time slot. "Table" is information for identifying a use object such as a table used by the group. "Course" is information indicating the content of the service provided to the group, and is, for example, information about a course of food and drink or only a seat where the content of food and drink is not limited. The reservation information D3 is registered or changed by the control unit 21 of the reservation support device 2 each time a new reservation or a change of reservation is received from the facility terminal 3 or the user terminal 4 .

As shown in FIG. 5, the reservation allocation information D4 includes information on the number of available reservations for each facility allocated to the reservation support system 1. FIG. In general, the maximum number of available facilities is determined depending on the scale of the facility, and it may be possible to make reservations for the facility from a plurality of reservation sites. In this case, in order to avoid overlapping reservations, the maximum available number of facilities is distributed to a plurality of reservation sites in advance, and set as the number of available reservations at each reservation site. In other words, the reservation support system 1 that manages each reservation site can accept reservations for the facility within the range of the number of available reservations pre-assigned to the reservation site, which is less than the maximum available number of facilities. is. In this embodiment, the facility is a restaurant, and the number of available reservations is the number of tables in the restaurant. On the other hand, the number of available reservations may be the number of rooms, the number of seats, or the number of persons corresponding to the type of facility.

Specifically, the reservation allocation information D4 according to the present embodiment includes information such as "reservation date", "maximum number of people", "table", "course", "possibility of same-day reservation", and "reservation available time". included. The “reservation date” is the date on which the reservation is made. "Maximum number of people" is the maximum number of people who can use the corresponding table. "Table" is information for identifying a table or the like that is an object to be used in a facility. "Course" is information indicating the content of the service provided by the facility, and is information such as, for example, a course of food and drink or only seats where food and drink are not limited. “Same-day reservation possible/impossible” is information indicating whether or not the corresponding table can be reserved on the same day with the contents of the corresponding course. "Reservable time" is information indicating a time period during which a reservation for an object to be used such as a table can be made. That is, in the reservation allocation information D4, there are two tables (tables T1 and T2) in which the number of users is up to two, two tables (tables T3 and T4) in which the number of users is up to four, Two tables (tables T5 and T6) can be used by up to six users, and one table (table T7) can be used by up to ten users. The reservation information D3 is registered or changed by the control unit 21 of the reservation support device 2 according to the operation from the facility terminal 3. FIG.

As another embodiment, part or all of the information such as the user information D1, the facility information D2, the reservation information D3, and the reservation allocation information D4 is stored in the facility terminal 3, or the reservation support device 2 It is also conceivable that the data is stored in another server that can be accessed via the communication network N1. Then, the control unit 21 of the reservation support device 2 may acquire the information from the facility terminal 3 or the server, and execute various processes such as a reservation support process (see FIG. 6), which will be described later.

In addition, the storage unit 22 stores various web pages such as a search page P1, a condition setting page P2, a reservation page P3, and a route guide page P4, which are included in the reservation site displayed on the user terminal 4. Layout data, image data, and the like are also stored. In this embodiment, the control unit 21 of the reservation support device 2 generates the various web pages and transmits the information of the web pages to the user terminal 4, thereby allowing the user terminal 4 to receive the various web pages. A web page can be displayed. Further, as another embodiment, the control unit 21 of the reservation support device 2 transmits data necessary for displaying the various web pages to the user terminal 4, thereby causing the control unit 41 of the user terminal 4 to may be caused to display the various web pages.

The reservation site may be a collection of web pages belonging to one domain set in advance. may be regarded as the reservation site. Further, various pages included in the reservation site may be distributed and stored in a plurality of servers.

Further, the storage unit 22 stores a control program such as a reservation support program for causing the control unit 21 to execute a reservation support process (see FIG. 6), which will be described later. For example, the reservation support program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and read by a reading device (not shown) such as a CD drive or DVD drive provided in the reservation support device 2. and stored in the storage unit 22 .

The control unit 21 has control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various kinds of arithmetic processing. The ROM is a non-volatile storage unit in which control programs such as BIOS and OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or nonvolatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 21 controls the reservation support device 2 by causing the CPU to execute various control programs pre-stored in the ROM or storage unit 22 .

By the way, in the conventional system, when accepting not only advance reservations but also reservations during the operating hours of the facility on the day, the current vacant seat information of the facility is timely input from the facility terminal during the operating hours of the facility on the day. Since it is necessary, the burden on the employees of the facility is heavy. On the other hand, in the reservation support system 1 according to the present embodiment, as described below, it is possible to accept reservations during the operating hours of the facility on the day while reducing the burden on the employees of the facility. be.

Specifically, as shown in FIG. 1, the control unit 21 includes various functions such as a reservation processing unit 211, a reception processing unit 212, a search processing unit 213, an output processing unit 214, a display processing unit 215, and a setting processing unit 216. including the processing part of The control unit 21 functions as the various processing units by executing various types of processing according to the reservation support program by the CPU. Also, part or all of the processing unit may be configured by an electronic circuit. The reservation support program may be a program for causing a plurality of processors to function as the processing units.

The reservation processing unit 211 selects from the user terminal 4 within the range of the number of reservations that can be made in advance as the number that can be reserved by the reservation support system 1 for the facility, which is less than the maximum available number at the facility. accept reservations. Specifically, when the reservation processing unit 211 receives a reservation for a facility from the user terminal 4, it registers the reservation content in the reservation information D3 corresponding to the facility. As a result, the reservation support system 1 automatically makes reservations for each facility, thereby reducing the burden on administrators such as employees of each facility and improving convenience for users of each facility. The reservation processing unit 211 can also cancel the reservation registered in the reservation information D3 according to the operation of the user terminal 4 or automatically cancel the reservation.

The reception processing unit 212 receives a search request including information on the number of users from the user terminal 4 and the location information of the user terminal 4 that requested the search request. The information on the number of users and the location information of the user terminal 4 received by the reception processing unit 212 are used in the search processing executed by the search processing unit 213 to search for facilities for which reservations can be made. The timing at which the reception processing unit 212 receives the search request and the position information from the user terminal 4 is not limited to the same time, and the search request and the position information may be received at different timings.

The search processing unit 213 executes search processing for searching for facilities when the search request is received by the reception processing unit 212 . Specifically, in the search processing, the search processing unit 213 exists within the search target range from the position of the user terminal 4 indicated by the position information received from the user terminal 4, and after a specific time has elapsed from the current time At the search target time, the reservation processor 211 searches for facilities that can be reserved for the number of users. The search target range is, for example, a range of a circle centered on the position of the user terminal 4, and the radius of the circle is defined by walking time or straight-line distance.

The output processing unit 214 outputs search results from the search processing unit 213 . Specifically, the output processing unit 214 causes the user terminal 4 to display the search result by transmitting the search result to the user terminal 4 . This allows the user terminal 4 to select a facility to be reserved from among the facilities displayed as the search results.

When the reservation processing unit 211 makes a reservation for an arbitrary target facility selected from the facilities included in the search result, the display processing unit 215 presets in the user terminal 4 the time during which the reservation is valid. It is possible to display a countdown of the reservation valid time to be made. In addition, when the reservation processing unit 211 makes a reservation for an arbitrary target facility selected from the facilities included in the search result, the display processing unit 215 provides route guidance to the target facility to the user terminal 4. It is possible to display As a result, the user can easily check the reservation valid time and the route to the target facility on the user terminal 4 . It is conceivable that the control unit 21 displays the countdown at the timing of displaying the route guidance on the user terminal 4 after the reservation of the target facility is made by the reservation processing unit.

The setting processing unit 216 sets the reservation effective time according to the distance between the position of the target facility and the position of the user terminal 4 . Specifically, the setting processing unit 216 divides the straight-line distance or route distance between the position of the target facility and the position of the user terminal 4 by a preset walking speed. It is conceivable to set the time obtained by adding the grace period or the time multiplied by a preset grace factor greater than 1 as the reservation valid time. As a result, the valid reservation time is appropriately set according to the relationship between the position of the target facility and the position of the user terminal 4 .

[Facility terminal 3]
As shown in FIG. 1, the facility terminal 3 includes a control section 31, a storage section 32, an operation display section 33, a communication I/F 34, and the like. The facility terminal 3 is, for example, an information processing device such as a mobile phone, a smart phone, a tablet terminal, or a personal computer.

Specifically, an administrator such as an employee of the facility logs in to the reservation support device 2 by entering the administrator ID and password on a predetermined login page displayed on the facility terminal 3, and accesses the facility reservation management page. to access. By operating the facility terminal 3 according to the reservation management page, the manager can check the reservation status for each schedule of the facility, and set reservation availability conditions such as the number of reservations available for each schedule of the facility. It can be set or changed arbitrarily.

The communication I/F 34 connects the facility terminal 3 to the communication network N1 by wire or wirelessly, and performs data communication according to a predetermined communication protocol with an external device such as the reservation support device 2 via the communication network N1. It is a communication interface for

The operation display unit 33 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that receives operations. .

The storage unit 32 is a nonvolatile storage unit such as an HDD (Hard Disk Drive), an SSD (Solid State Drive), or a flash memory that stores various types of information. For example, the storage unit 32 stores a control program such as a browser program. Specifically, the browser program is a control program for causing the control unit 31 to execute communication processing with an external device such as the reservation support device 2 according to a communication protocol such as HTTP (Hypertext Transfer Protocol).

The control unit 31 has control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various kinds of arithmetic processing. The ROM is a non-volatile storage unit in which control programs such as BIOS and OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or nonvolatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 31 controls the facility terminal 3 by causing the CPU to execute various control programs pre-stored in the ROM or storage unit 32 .

Specifically, the control unit 31 functions as a browser processing unit 311 by executing various processes according to the browser program stored in the storage unit 32 . The browser processing unit 311 causes the operation display unit 33 to display a web page provided from the reservation support device 2 via the communication network N1, and executes browser processing for inputting an operation for the operation display unit 33 to the reservation support device 2. It is possible. Part or all of the processing units included in the control unit 31 may be configured by electronic circuits.

[User terminal 4]
As shown in FIG. 1, the user terminal 4 includes a control section 41, a storage section 42, an operation display section 43, a communication I/F 44, a location information acquisition section 45, and the like. The user terminal 4 is, for example, an information processing device such as a mobile phone, smart phone, tablet terminal, or personal computer.

The location information acquisition unit 45 can acquire location information indicating the current location of the user terminal 4 using GPS (Global Positioning System) installed in the user terminal 4 . The position information of the user terminal 4 acquired by the position information acquisition unit 45 is transmitted to the reservation support device 2 by the control unit 41 when a search request is transmitted to the reservation support device 2, as will be described later, and the reservation is performed. It is used in a later-described search process executed by the support device 2 . The location information acquisition method of the current location of the user terminal 4 by the location information acquiring unit 45 may be location estimation using an IP address or location estimation based on radio waves for wireless communication.

The communication I/F 44 connects the user terminal 4 to the communication network N1 by wire or wirelessly, and performs data communication according to a predetermined communication protocol with an external device such as the reservation support device 2 via the communication network N1. It is a communication interface for execution.

The operation display unit 43 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that receives operations. .

The storage unit 42 is a nonvolatile storage unit such as an HDD (Hard Disk Drive), an SSD (Solid State Drive), or a flash memory that stores various types of information. For example, the storage unit 42 stores a control program such as a browser program. Specifically, the browser program is a control program for causing the control unit 41 to execute communication processing with an external device such as the reservation support device 2 according to a communication protocol such as HTTP (Hypertext Transfer Protocol). Also, the browser program may be a dedicated application for executing communication processing according to a predetermined communication protocol with the reservation support device 2 . Note that the storage unit 42 may store other information such as map data.

The control unit 41 has control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various kinds of arithmetic processing. The ROM is a non-volatile storage unit in which control programs such as BIOS and OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or nonvolatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 41 controls the user terminal 4 by causing the CPU to execute various control programs pre-stored in the ROM or storage unit 42 .

Specifically, the control unit 41 functions as a browser processing unit 411 by executing various processes according to the browser program stored in the storage unit 42 . The browser processing unit 411 causes the operation display unit 43 to display a web page provided from the reservation support device 2 via the communication network N1, and executes browser processing for inputting an operation for the operation display unit 43 to the reservation support device 2. It is possible. That is, the user terminal 4 can function as an operation terminal for the reservation support device 2 by executing the browser program by the control unit 41 . Part or all of the processing units included in the control unit 41 may be configured by electronic circuits.

For example, in the user terminal 4, when a user operation is performed to request access to a predetermined URL corresponding to a reservation site provided by the reservation support system 1, the control unit 41 causes the reservation support device 2 to acquire the data of the web page of the reservation site from, and display the web page of the reservation site on the operation display unit 43 . For example, the access request to the predetermined URL is made by a selection operation from a list of pre-registered websites, a selection operation from search results on an information search site, or a text input operation. In addition, when a dedicated application corresponding to the reservation support device 2 is installed in the user terminal 4, the user of the user terminal 4 performs an operation to activate the dedicated application to make a reservation on the operation display unit 43. A web page of the site is displayed. By operating the user terminal 4, the user searches for facilities that match the desired search conditions on the reservation site, selects the desired facility from among the facilities presented as the search results, and makes a reservation. can apply for

[Reservation support processing]
The reservation support processing executed in the reservation support system 1 will be described below with reference to FIG. Specifically, in this embodiment, the reservation support process is executed by the control unit 21 of the reservation support device 2 . In addition, the control unit 21 can concurrently execute reservation support processing corresponding to each user terminal 4 in response to access from each user terminal 4 . It should be noted that the control unit 21 may end the reservation support process midway through a predetermined operation of the user terminal 4 .

In addition, until a preset reservation possible time (for example, the day before), the control unit 21, based on search conditions such as reservation date and time, number of people, cuisine genre, area, etc. input by the user terminal 4, A facility is searched for as a reservation object within the range of the number of reservations that can be made, and advance reservation processing for receiving reservations for the facility is executed separately from the reservation support processing.

The present invention can be regarded as an invention of a reservation support method for executing one or more steps included in the reservation support process. Also, one or more steps included in the reservation support process described here may be omitted as appropriate. It should be noted that each step in the reservation support process may have a different execution order as long as the same effects are produced. Furthermore, here, a case where each step in the reservation support process is executed by the control unit 21 will be described as an example. are also contemplated as other embodiments.

<Step S11>
First, in step S<b>11 , the control unit 21 determines whether or not a search request has been received from the user terminal 4 . Specifically, the control unit 21 causes the user terminal 4 to input a predetermined URL or perform a predetermined operation in the dedicated application, so that the web page of the reservation site provided by the reservation support system 1 from the user terminal 4 is displayed. When an access request to a certain search page P1 is accepted, it is determined that a search request has been accepted. For example, an access request to the search page P1 is made by the user terminal 4 operating a search key displayed on the reservation site managed by the reservation support device 2 . Here, the control unit 21 receives the location information of the user terminal 4 transmitted from the user terminal 4 together with the search request. Here, the process of accepting the search request and the position information is executed by the acceptance processing section 212 of the control section 21 . When it is determined that the search request has been received (S11: Yes), the process proceeds to step S12, and the process waits in step S11 until it is determined that the search request has been received (S11: No). ). Note that the operations and displays described below are performed at the user terminal 4 that has issued the search request.

<Step S12>
In step S<b>12 , the control unit 21 executes search processing for searching for facilities based on search conditions including the preset number of users, search target time, and search target range. Specifically, in the search process, the control unit 21 extracts facilities that match the search conditions and that can be reserved by the reservation processing unit 211 within the range of the number of reservations that can be made. Note that step S12 is executed by the search processing unit 213 of the control unit 21 . Here, the number of users may not be set at the time when step S12 is executed. If the number of users has not been set at the time of execution of step S12, the search process is executed under search conditions excluding the number of users. The number of users is set by operating the user terminal 4 before accepting the search request or before executing step S12, and is transmitted from the user terminal 4 to the reservation support device 2 together with the search request. good too.

The search target time is a time after a predetermined specific time has elapsed from the current time, and is information indicating a scheduled use start time, such as "after 15 minutes", for example. The search target time may be the current time (specific time is 0). In another embodiment, the search target time may be a time after a specific time set as a fixed value in advance, and may be an item that cannot be changed by the user. In addition, the specific time is provided with an upper limit that can be set in advance, such as 2 hours, within at least 24 hours. Therefore, since the time after the specific time has elapsed is the execution date of step S12 or the next day thereof, the search condition does not require information on the date to be the reservation target date. The search target is a date that includes the point in time after the passage of time.

The search target range is the range of the time required to move from the user terminal 4 to the facility, for example, the time required to move on foot or by car. The search target range may be the range of distance from the user terminal 4 to the facility. In another embodiment, the search target range may be a range set as a fixed value in advance, and may be an item that cannot be changed by the user. Further, the search conditions may not include the search target time, and in step S12, the search process may be executed based on search conditions including the number of users and the search target range.

Here, it is conceivable that the control unit 21 executes the search process using, as the search condition, an initial search condition set in advance or an arbitrary search condition set by a user operation of the user terminal 4 . For example, when step S12 is first executed in the reservation support process, the control unit 21 executes the search process based on the initial search conditions, and after that, after the search conditions are changed in step S141 described later, step When S12 is executed, search processing is executed based on the changed search conditions.

Specifically, in the search process, the control unit 21 selects, from among the facilities registered in advance in the facility information D2, within the search target range from the position of the user terminal 4 indicated by the position information of the user terminal 4. Facilities that exist and can be used by the number of users at the time of the search target are extracted. It is conceivable that the number of users has not been set at the time of execution of the search process. Facilities that exist within the search target range and that can be used regardless of the number of people at the time of the search target are extracted.

Further, in the search process, the control unit 21 selects facilities that can be reserved that match the search condition under the reservation condition of "seats only" in which the content of food and drink to be provided is not specified in advance, based on the reservation allocation information D4. specified, and search for only those facilities. In other words, facilities for which reservations cannot be made under the reservation condition of only seats where the content of food and drink provided at the facility is not specified in advance are excluded from the search targets. As a result, it is possible to prevent reservations for contents that cannot be prepared in a short period of time, such as courses that require a lot of time and effort, or contents that cannot be prepared during busy times, while the facility is in operation. As another embodiment, it is conceivable not to exclude, from the search targets, facilities for which reservations are not possible under the reservation condition of "seats only" in which the contents of food and drinks provided at the facilities are not specified in advance.

Further, in the search process, the control unit 21 specifies, based on the reservation assignment information D4, facilities that can be reserved that match the search conditions with reservation conditions that allow same-day reservations, and selects only those facilities as search targets. do. In other words, facilities for which reservations are not possible under the reservation condition that same-day reservations are possible are excluded from the search targets. As a result, it is possible to prevent reservations for contents that cannot be prepared in a short period of time, such as courses that require a lot of time and effort, or contents that cannot be prepared during busy times, while the facility is in operation. As another embodiment, it is conceivable not to exclude facilities for which reservations are not possible under the reservation conditions that allow same-day reservations from the search targets.

Here, consider a case where the number of users is four, the search target time is 15 minutes after the current time, and the search target range is within 10 minutes on foot. In this case, the control unit 21 selects a facility existing within a 10-minute walk from the current position of the user terminal 4, and 15 minutes from the current time, the number of people 4
A facility that can be used by a single person and that can be reserved on the same day is extracted based on the facility information D2, the reservation information D3, and the reservation allocation information D4. For example, when the reservation support process is executed on October 1, the facility corresponding to the reservation allocation information D4 shown in FIG. If T4 can be reserved to match the search conditions, it will be extracted as a search target. Note that when the reservation support process is executed on October 1, and the search target is not limited to the reservation conditions for seats only, and the search target is limited to the reservation conditions that allow reservations on the same day, as shown in FIG. The facility corresponding to the reservation allocation information D4 shown in is extracted as a search target when a reservation matching the search condition is possible for tables T1, T2, or T4. Similarly, if the reservation support process is executed on October 1, and the search target is not limited to the reservation conditions that allow reservations on the same day, but the search target is limited to the reservation condition of seats only, The facility corresponding to the reservation allocation information D4 shown in 5 is extracted as a search target when a reservation that meets the search condition is possible for table T2 or T4.

By the way, when a reservation is automatically accepted by the reservation support system 1 while the facility is in operation, the facility cannot determine whether or not to accept the reservation according to the busyness of the facility. Therefore, it is conceivable that the control unit 21 searches facilities for which the remaining number of reservations that can be accepted by the reservation processing unit 211 at the search target time out of the number of available reservations is a specific number or more or a specific ratio or more. be done. As a result, it is possible to appropriately adjust the reservation amount during busy times when there are few vacant seats.

Further, it is conceivable that the control unit 21 automatically sets the search target time point among the search conditions based on the search target range. Specifically, when the search target range is set in the range of walking time, the time obtained by adding a preset grace period to the walking time or multiplying a preset grace factor greater than 1 may be set as the search target time. For example, when searching for a facility within a 10-minute walk, 15 minutes after the 10-minute time plus a preset 5-minute grace period is set as the search target time. can be considered. As a result, the search target time is automatically set in consideration of the search target range, and the user's operation trouble for separately setting the search target range and the search target time is saved. , the convenience of the reservation support system 1 is improved.

Further, the control unit 41 of the user terminal 4 stores search conditions set by the user in the past or search conditions set by the user in advance as initial search conditions in the storage unit 42, and when transmitting the search request, Alternatively, the initial search conditions may be read from the storage unit 42 and transmitted to the reservation support device 2 . As a result, in the reservation support device 2, the control unit 21 can execute the search process based on the initial search conditions received from the user terminal 4 in step S12. That is, the control unit 21 can execute search processing based on the initial search conditions set in advance for each user terminal 4, and for example, can reduce the frequency with which the user changes the search conditions. is.

Further, the control unit 21 of the reservation support device 2 responds to the user by using search conditions previously set by the user or search conditions preset according to the user's operation of the user terminal 4 as initial search conditions. It may be stored in the storage unit 22 by attaching it. Then, if the user has logged in before execution of step S12, the control unit 21 reads the initial search conditions corresponding to the logged-in user from the storage unit 22 in step S12. , the search process can be executed based on the initial search conditions. That is, the control unit 21 can execute search processing based on initial search conditions set in advance for each user, and can suppress, for example, the frequency with which users change search conditions. .

<Step S13>
In step S13, the control unit 21 executes output processing for outputting the search results obtained by the search processing in step S12. Here, such output processing is executed by the output processing section 214 of the control section 21 . Specifically, the control unit 21 causes the user terminal 4 to display the search result by transmitting data of the search result to the user terminal 4 .

FIG. 7 is a diagram showing a display example of the search page P1 displaying the search results on the operation display unit 43 of the user terminal 4. As shown in FIG. As shown in FIG. 7, on the search page P1, a current position image F11 indicating the current position of the user terminal 4 and a facility position image F12 indicating the positions of one or more facilities extracted as search results are displayed on a map. displayed above. The facility position image F11 indicating the current position of the user terminal 4 is displayed based on the position information received from the user terminal 4, and the facility position image F12 is displayed based on the address information stored in the facility information D2. displayed. The range of the map displayed on the search page P1 is, for example, a range such as a minimum circumscribing rectangle that includes the range of distances set by the search conditions, or a minimum circumscribing rectangle that includes the positions of all the facilities extracted by the search process. or a specific range that is set in advance.

<Step S14>
In step S14, the control unit 21 determines whether or not an operation to start changing the search condition has been performed. Specifically, as shown in FIG. 7, operation keys K11 to K13 for changing the search conditions are displayed on the search page P1. Specifically, the operation key K11 is an operation key for changing the number of users among the search conditions, the operation key K12 is an operation key for changing the search target time point among the search conditions, and the operation key K13. is an operation key for changing the search target range and narrowing-down conditions among the search conditions. Then, when any one of the operation keys K11 to K13 is operated on the user terminal 4, the control unit 21 determines that the change start operation has been performed. Here, if it is determined that the change start operation has been performed (S14: Yes), the process proceeds to step S141, and if it is determined that the change start operation has not been performed (S14: No). , the process proceeds to step S15.

<Step S141>
In step S141, the control section 21 executes a search condition setting process for setting the search conditions, and returns the process to step S12. In the search condition change process, the reception processing unit 212 of the control unit 21 receives the content of the search condition from the control unit 41 of the user terminal 4 in response to the search condition setting operation on the user terminal 4. Accept search requests. It should be noted that in the present embodiment, the items for which an input from the user is accepted as the search condition do not include information on the facility genre (cuisine genre) and search target date.

Specifically, the operation key K11 displays the number of users in the current search condition. Display below. Then, the control unit 21 accepts the number of people selected from the selection candidates as the number of users in the search condition, and displays it at the display position of the operation key K11. Note that the control unit 21 may accept input of the number of users by text input after the operation key K11 is operated. Here, when the operation key K11 is operated to set the number of users, the control unit 41 of the user terminal 4 sends a search request including the number of users and the location information of the user terminal 4 to the reservation support device 2. Send. As a result, the reception processing unit 212 of the control unit 21 receives the search request and the location information, and in step S12, the search processing unit 213 of the control unit 21 performs search processing based on the search conditions set in step S141. executed. If the location information of the user terminal 4 has been transmitted from the user terminal 4 to the reservation support device 2 in step S11, the location information is transmitted from the user terminal 4 to the reservation support device 2 in step S141. It doesn't have to be.

Further, the operation key K12 displays the search target time in the current search condition, and when the operation key K12 is operated, the control unit 21 pulls down the selection candidate of the time to the lower part of the operation key K12. to display. Then, the control unit 21 accepts the time selected from the selection candidates as the search target time in the search condition, and displays it at the display position of the operation key K12. Note that the control unit 21 may receive the input of the search target time by text input after the operation key K12 is operated. Here, when the operation key K12 is operated to set the search target time, the control unit 41 of the user terminal 4 transmits a search request including the search target time to the reservation support device 2 . As a result, in step S12, the control unit 21 executes a search process based on the search conditions set in step S141.

Further, the search target range in the current search condition is displayed on the operation key K13, and when the operation key K13 is operated, the control unit 21 changes the search target range and narrowing-down conditions in the search condition. A condition setting page P2 for setting is displayed on the user terminal 4, and the setting of the search conditions on the condition setting page P2 is accepted. FIG. 8 is a diagram showing a display example of the condition setting page P2 on the operation display section 43 of the user terminal 4. As shown in FIG. As shown in FIG. 8, the condition setting page P2 includes an operation key K21 for setting the contents of the search target range among the search conditions by a left-right sliding operation, a seat, non-smoking/smoking, points, and an operation key K21. A plurality of operation keys K22, a cancel key K23, and an enter key K24 are displayed for receiving narrowing down settings for various items such as payment methods. Then, the control unit 21 receives the search condition setting operation according to each operation of the operation key K21 and the operation key K22 of the condition setting page P2 on the user terminal 4 . For example, the control unit 21 may set the setting contents of the search target range in the search conditions in accordance with the operation of the operation key K11 or K12, or set the search conditions as seats, non-smoking/smoking, points, and payment. Filtering settings for various items such as methods may be added. Thereafter, when the enter key K24 is operated, the control unit 21 stores the search conditions set on the condition setting page P2 in the storage unit 22 as search conditions corresponding to the user terminal 4, and displays the condition setting page P2. Close and return the process to step S12. As a result, in step S12, which is executed next, the search process is executed according to the search conditions after being set in step S141. When the cancel key K23 is operated, the control unit 21 cancels the setting contents of the search condition on the condition setting page P2, closes the condition setting page P2, and returns the process to step S12. When the cancel key K23 is operated, the control unit 21 may close the condition setting page P2, display the search page P1 on the user terminal 4, and proceed to step S15.

<Step S15>
In step S15, the control unit 21 determines whether or not a reservation start request has been made for any facility to be reserved among the facilities included in the search result (hereinafter referred to as "target facility"). . Here, if it is determined that the reservation start request has been made (S15: Yes), the process proceeds to step S16, and if it is determined that the reservation start request has not been made (S15: No), the process is returned to step S14.

Specifically, when the user terminal 4 is operated to select an arbitrary facility position image F12 displayed on the search page P1, the control unit 21 selects the facility corresponding to the selected facility position image F12 as the target facility. Select as facility. Then, as shown in FIG. 7, the control unit 21 reads information such as the facility name related to the target facility from the facility information D2 or the like and displays it in the display area P11 of the search page P1. Note that the display of the display area P11 is updated according to the selection of the facility position image F12. Further, in the display area P11, an operation key K14 for starting the reservation of the target facility currently selected on the search page P1 is displayed. Determine that a start request has been made.

Further, when the display area P11 is operated, the control unit 21 causes the user terminal 4 to display a detailed page for displaying in detail the information of the target facility displayed in the display area P11, It is also possible to accept a reservation start operation for starting a reservation for the target facility on the detailed page. In this case, the control unit 21 determines that the reservation start request has been made when the reservation start operation is performed on the detailed page.

<Step S16>
In step S<b>16 , the control unit 21 executes login processing to identify the user of the user terminal 4 . Specifically, the control unit 21 causes the user terminal 4 to display a login screen for inputting the user ID and password of the user, and allows the user to enter the login screen on the user terminal 4. The user is specified based on the user ID and password and the user information D1.

Note that the user terminal 4 can store the user ID and password used when logging in in the past login process, and the control unit 41 of the user terminal 4 stores the user ID and password when the login screen is displayed. It is conceivable to automatically enter the user ID and password that have been entered into the entry fields, and confirm the input of the user ID and password according to the user's confirmation operation or face authentication. This allows the user to easily log in.

Then, when the user is specified by the login process, the process proceeds to step S17. In some cases, the user has not been registered as a user and the user information has not been registered in the user information D1. It is also possible to omit the login process and move the process to step S17. Further, the execution timing of the login process by the control unit 21 is not limited to this time point, and may be executed before the start of the reservation support process, for example. If the login has already ended when step S16 is executed, the process of step S16 may be omitted.

<Step S17>
In step S17, the control unit 21 causes the user terminal 4 to display a reservation page P3 for reserving the target facility. Here, FIG. 9 is a diagram showing a display example of the reservation page P3.

As shown in FIG. 9, on the reservation page P3, various information for making a reservation are displayed in a display area P31, an input field P32, an input field P33, and the like. In the display area P31, information such as a facility name that can identify the target facility is displayed. The input field P32 displays an input field for information on the scheduled time of entry and the number of people to make a reservation. In the input field P33, an input field for reservation person information, which is information about the user who is the reservation person, is displayed. The reservation person information is one or a plurality of information among name, user ID, telephone number, e-mail address, and the like.

Here, when displaying the reservation page P3, the control unit 21 puts information in the input fields P32 for the scheduled entry time and the number of people for reservation based on the search target time and the number of users set as the search conditions. The reservation page P3 is displayed in the input state. Specifically, when the current time is 22:15 and the search target time is 15 minutes later, the control unit 21 sets 22:30, which is 15 minutes after the current time, as the scheduled entry time. and input the number of users as the number of people for reservation. This saves the user from having to input the scheduled time to enter the store and the number of people for reservation. Further, the expected time to enter the store calculated based on the search target time may be rounded up to a predetermined unit such as 15 minutes. It should be noted that the scheduled entry time and the number of people reserved may be changeable on the reservation page P3.

Further, when the user of the user terminal 4 has already logged into the reservation support device 2, the control unit 21 extracts information corresponding to the user from the user information D1 when displaying the reservation page P3. The reservation page P3 is displayed in a state in which the information is read out and entered in the input field P33 of the reservation person information. This saves the user from having to input the reservation person information. Note that, when the reservation person information is changed on the reservation page P3, the control unit 21 can update the registered contents in the user information D1 based on the changed reservation person information.

<Step S18>
In step S18, the control unit 21 determines whether or not a reservation confirmation operation has been received. Specifically, the reservation page P3 displays an operation key K31 for canceling reservation details and an operation key K32 for confirming the reservation. Then, when the operation key K32 is operated by the user terminal 4 (S18: Yes), the control section 21 determines that the reservation confirmation operation has been performed, and shifts the processing to step S19. Until the operation key K31 is operated (S18: No), the process waits at step S18. When the cancel key K32 is operated, the control unit 21 cancels the reservation contents on the reservation page P3, closes the reservation page P3, and returns the process to step S12.

<Step S19>
In step S19, the control unit 21 executes a reservation registration process for automatically reserving a facility based on the reservation details entered in the reservation page P3. Here, the reservation registration process is executed by the reservation processing section 211 of the control section 21 .

Specifically, the control unit 21 registers the reservation details input to the reservation page P3 in the reservation information D3 of the storage unit 22, closes the reservation page P3, and shifts the process to step S20. In addition, in the reservation registration process, the control unit 21 also executes other processes such as notifying the manager of the facility by transmitting the content of the reservation to the facility terminal 3 corresponding to the target facility. We omit the explanation here. Further, if the reservation based on the reservation details is within the range of the available number, the control unit 21 registers the reservation details in the reservation information D3 and ends the reservation normally. If the reservation is not within the usable number, the user terminal 4 may display that the reservation cannot be made without registering the content of the reservation in the reservation information D3. As a result, even if the reservation content is changed on the reservation page P3, for example, it is determined whether or not the reservation can be made according to the reservation content.

<Step S20>
In step S20, the control unit 21 causes the user terminal 4 to display a countdown of the reservation effective time preset as the effective time of the reservation made in step S19 and route guidance to the target facility. That is, the control unit 21 can display the countdown and route guidance on the user terminal 4 when a reservation is made for any target facility selected from the facilities included in the search results. be. Here, such display processing is executed by the display processing section 215 of the control section 21 . Note that the control unit 21 updates the display content of the route guidance as appropriate based on the position information of the user terminal 4 periodically received from the user terminal 4, for example. Further, the display content of the route guidance may be changed based on the location information acquired by the location information acquisition unit 45 of the control unit 41 of the user terminal 4 .

Specifically, the control unit 21 causes the user terminal 4 to display a route guidance page P4 for guiding a route from the current location of the user terminal 4 to the target facility. FIG. 10 is a diagram showing a display example of the route guidance page P4 on the operation display unit 43 of the user terminal 4. As shown in FIG. As shown in FIG. 10, the route guidance page P4 includes a current location image F41 indicating the current location of the user terminal 4, a target location image F42 indicating the location of the target facility, and the current location of the user terminal 4. A route image F43 showing a route from to the target facility is displayed. This allows the user to
It is possible to easily grasp the positional relationship between the current position of the user and the position of the target facility. The current position image F41 is displayed based on the position information acquired by the position information acquisition unit 45, for example, and the target position image F42 is displayed based on the address information of the target facility stored in the facility information D2. Is displayed.

Further, as shown in FIG. 10, on the route guidance page P4, the valid reservation time is displayed in the display area P41, and a countdown display is performed so that the valid reservation time decreases as time elapses. Here, it is conceivable that the control unit 21 sets the reservation valid time according to the distance between the position of the target facility and the position of the user terminal 4 before starting the countdown. For example, the control unit 21 adds a preset grace period to the time calculated by dividing the straight line distance or route distance between the position of the target facility and the current position of the user terminal 4 by a preset walking speed. It is conceivable to calculate the reservation valid time by adding time or multiplying by a preset grace factor greater than one. As a result, the valid reservation time is appropriately set according to the relationship between the position of the target facility and the position of the user terminal 4 . Here, the setting processing of the reservation effective time is executed by the setting processing section 216 of the control section 21 . For example, the reservation effective time may be the remaining time until the search target time. Further, the reservation valid time may be a preset fixed value such as a maximum walking time that can be set as the search target range of the search condition. For example, if the maximum value that can be set as the search target range on the condition setting page P2 is "20 minutes on foot", it is conceivable that the reservation valid time is a fixed value of 20 minutes. Then, the control unit 21 starts counting down the reservation effective time, and appropriately transmits the counted down reservation effective time to the user terminal 4, thereby displaying the countdown of the reservation effective time on the user terminal 4. Let

The countdown display of the reservation effective time and the route guidance display to the target facility are performed on the user terminal 4. These display processes are realized by data transmission of the route guidance page P4 by the control unit 21. can be considered. In addition, the control unit 21 transmits to the user terminal 4 the data of the reservation valid time and the route guidance to the target facility necessary for the countdown display and the route guidance display, and the user terminal 4 that receives the data. may perform the countdown display and the route guidance display based on the data. In this case also, the control unit 21 when transmitting the data necessary for the countdown display and the route guidance display to the user terminal 4 is an example of the display processing unit. can be taken as

<Step S21>
In step S21, the control unit 21 determines whether or not the user of the user terminal 4 has arrived at the target facility before the reservation valid time has passed. Specifically, when the control unit 21 receives information indicating that the user has checked in (arrived) at the target facility from the user terminal 4 of the user who has reserved the target facility, the control unit 21 detects that the user has made a reservation at the target facility. determine that it has arrived at Further, the control unit 21 periodically receives position information from the user terminal 4, and determines that the user has arrived at the target facility when the position indicated by the position information reaches the target facility. You may Further, based on the position information of the user terminal 4, the control unit 41 of the user terminal 4 sends arrival information indicating that the user terminal 4 has arrived at the target facility to the reservation support device 2. In the transmission configuration, the control unit 21 can determine that the user of the user terminal 4 has arrived at the target facility based on the arrival information. Note that the method of determining whether or not the user has arrived at the target facility by the control unit 21 is not limited to this. Here, if it is determined that the user has arrived at the target facility (S21: Yes), the reservation support process ends, and if it is determined that the user has not arrived at the target facility (S21: No), the process proceeds to step S22.

<Step S22>
In step S22, the control unit 21 cancels the reservation for the target facility. That is, the control unit 21 cancels the reservation when the user of the user terminal 4 does not arrive at the target facility before the reservation valid time elapses. Here, such cancellation processing is executed by the reservation processing section 211 of the control section 21 . In this way, if the user does not arrive at the facility within the valid reservation time, the reservation will be automatically canceled. It becomes possible.

As another embodiment, in step S22, the control unit 21 outputs information to the user terminal 4 to prompt the user to contact the target facility without canceling the reservation of the target facility, Users may be notified. As a result, when a user contacts the target facility, the administrator of the target facility can provide directions to the user and treat the reservation of the user as valid. Become. As another embodiment, the control unit 21 uses information to prompt the user to contact the target facility when the remaining time of the reservation valid time becomes equal to or less than the preset minimum time. It is also conceivable to output to the user terminal 4 and notify the user. For example, on the route guidance page P4 shown in FIG. 10, information about the target facility is displayed in the display area P42, and information prompting the user to contact the target facility is displayed in the display area P42. can be displayed. Then, the control unit 21 does not display the operation key K41 in the display area P42 until the reservation effective time elapses or until the remaining time of the reservation effective time becomes equal to or less than the lower limit time. On the other hand, when the reservation effective time has passed, or when the remaining time of the reservation effective time has become equal to or less than the lower limit time, the control section 21 displays the operation key K41 in the display area P42. Note that when the operation key K41 is operated, the control unit 21 may read out the telephone number of the contact point of the target facility from the facility information D2 and execute processing for calling the target facility.

Further, if the distance between the position of the target facility and the position of the user terminal 4 decreases over time before the reservation valid time elapses, the user is heading toward the target facility. there is a possibility. Therefore, the control unit 21 determines that the distance between the position of the target facility and the position of the user terminal 4 is increased from the start of the countdown display of the reservation valid time in step S20 to the elapse of the reservation valid time. If it is getting shorter over time, it is conceivable to suspend the cancellation of the reservation or to extend the reservation valid time by a predetermined time. As a result, unintentional cancellation of the user's reservation when the user is heading to the target facility is suppressed. In addition, if the control unit 21 suspends the cancellation of the reservation, if the distance between the position of the target facility and the position of the user terminal 4 does not become short after that, or if the position of the target facility If the distance between the location and the location of the user terminal 4 is greater than or equal to a predetermined distance, the reservation may be canceled. Further, when the reservation valid time is extended, the process is returned to the step S21 and the same process is executed.

As described above, in the reservation support system 1 according to the present embodiment, the reservation information D3 and the reservation allocation information used in the system for accepting facility reservations from the user terminal 4 within the range of the number of reservations that can be made in advance. Based on D4, etc., it is possible to accept a reservation during the operating hours of the facility on the day, which reduces the burden on the employees of the facility. In addition, the user can easily make a reservation during the operating hours of the facility on the day by setting only limited information such as the number of users. Therefore, there is no need for the user to contact the facility by phone or e-mail to inquire whether a reservation is possible. and effective utilization of computer resources.

Further, in the reservation support system 1 according to the present embodiment, in particular, the facilities extracted by the search process are limited to only facilities that can be reserved under reservation conditions in which the content of food and drink to be provided is not specified in advance, or , It may be limited only to facilities that can be reserved under the reservation conditions that allow same-day reservations. As a result, reservation of contents that cannot be prepared in a short period of time, such as a course that requires a lot of time and effort, or contents that cannot be prepared during a busy period can be suppressed.

Furthermore, in the reservation support system 1, after the search result is displayed and the target facility is selected, the reservation of the facility can be completed by, for example, only three operations. Specifically, the user performs an operation for starting the reservation of the target facility on the search page P1, a confirmation operation for logging into the reservation support device 2 on the login page, and an operation key K32 for determining the reservation on the reservation page P3. Reservation of the target facility can be completed with only three operations. If the user has already logged in when the search process is executed, the user performs an operation to start the reservation of the target facility on the search page P1, and an operation key K32 to confirm the reservation on the reservation page P3. The reservation of the target facility can be completed only by the two operations of .

By the way, in this embodiment, after the reservation is completed in the step S19, the countdown display and the route guidance display are started in the following step S20. On the other hand, as another embodiment, after the reservation is completed in step S19, the control unit 21 performs a display start operation for starting the display of the route guidance on the user terminal 4, It is conceivable to cause the user terminal 4 to start displaying the route guidance on condition that a display start request is received from the terminal 4 . In this case, the control unit 21 also does not start the display of the countdown on the user terminal 4 at the timing when the reservation is completed in the step S19, and the user terminal 4 receives the display start request. It is conceivable to cause the user terminal 4 to start displaying the countdown at the timing of starting the display of the route guidance. However, if the display of the route guidance can be started at any timing of the user, the remaining time of the reservation effective time will decrease until the display of the route guidance is started. Therefore, the control unit 21 internally starts counting down the reservation effective time when the reservation of the target facility is completed, and counts down the remaining reservation effective time at the time when the route guidance display is started. It is conceivable that the user terminal 4 displays a countdown from . Even if the display of the route guidance can be started at any time by the user, it is possible to start from a predetermined fixed reservation effective time such as the maximum walking time that can be set in the search target range. may be displayed on the user terminal 4. Further, the control unit 21 does not display the countdown display and the route guidance display at the timing when the reservation is completed in step S19, and the remaining time of the reservation effective time has reached the preset time or less. In some cases, it is conceivable to cause the user terminal 4 to display the countdown display and the route guidance display.

In addition, the reservation support system according to the present invention is a reservation support system capable of accepting a reservation of a facility from a user terminal, and the reservation of the facility can be made from the user terminal within a preset reservation limit. a reservation processing unit that receives a reservation, a reception processing unit that receives location information of the user terminal, and exists within a search target range from the location of the user terminal indicated by the location information received by the reception processing unit, and a search processing unit that searches for a facility that can be reserved for the number of users by the reservation processing unit; and an output processing unit that outputs the search result of the search processing unit, wherein the search processing unit It may be regarded as a reservation support system that searches only facilities that can be reserved with reservation conditions whose contents are not specified in advance, or only searches facilities that can be reserved with reservation conditions that allow same-day reservations. .

1 reservation support system 2 reservation support device 3 facility terminal 4 user terminal 21 control unit 211 reservation processing unit 212 reception processing unit 213 search processing unit 214 output processing unit 215 display processing unit 216 setting processing unit

Claims (6)

A reservation support system capable of accepting restaurant reservations from a user terminal,
Reservation of the restaurant from the user terminal within the range of the number of reservations that is less than the maximum available number in the restaurant and that is preset as the number that can be reserved by the reservation support system for the restaurant a reservation processor that accepts;
a reception processing unit that receives a search request including information on the number of users from the user terminal and location information of the user terminal that requested the search request;
When the search request is received by the reception processing unit, the reservation exists within the search target range from the position of the user terminal indicated by the position information, and at the search target time after a specific time from the current time. A restaurant that can be reserved for the number of users by the processing unit, can be reserved under reservation conditions for only seats where the content of food and drinks to be provided is not specified in advance, and can be reserved under reservation conditions that allow same-day reservations. a search processing unit that searches for possible restaurants ;
an output processing unit that outputs a search result by the search processing unit;
reservation support system. The search processing unit searches restaurants for which the remaining number of reservations that can be accepted by the reservation processing unit at the search target time out of the number of available reservations is a specific number or more or a specific ratio or more.
The reservation support system according to claim 1. Reservation validity set in advance as a valid time for the reservation in the user terminal when a reservation for an arbitrary target restaurant selected from the restaurants included in the search result is made by the reservation processing unit Equipped with a display processing unit that can display the countdown of time,
The reservation support system according to claim 1 or 2. The display processing unit provides route guidance to the target restaurant on the user terminal when a reservation for an arbitrary target restaurant selected from the restaurants included in the search result is made by the reservation processing unit. can be displayed,
The reservation support system according to claim 3. Receiving reservations for the restaurant from the user terminal within the range of the number of reservations that is less than the maximum available number at the restaurant and that is preset as the number that can be reserved by the reservation support system for the restaurant . ,
receiving a search request including information on the number of users from the user terminal and location information of the user terminal that requested the search request;
When the search request is accepted, the user terminal exists within the search target range from the position of the user terminal indicated by the position information, and the number of users can be reserved at the search target time after a specific time has passed from the current time. a restaurant where reservations can be made under reservation conditions only for seats where the content of food and drinks to be provided is not specified in advance, and where reservations can be made under reservation conditions that allow same-day reservations ;
outputting search results of the search;
by one or more processors . Receiving reservations for the restaurant from the user terminal within the range of the number of reservations that is less than the maximum available number at the restaurant and that is preset as the number that can be reserved by the reservation support system for the restaurant . ,
receiving a search request including information on the number of users from the user terminal and location information of the user terminal that requested the search request;
When the search request is accepted, the user terminal exists within the search target range from the position of the user terminal indicated by the position information, and the number of users can be reserved at the search target time after a specific time has passed from the current time. a restaurant where reservations can be made under reservation conditions only for seats where the content of food and drinks to be provided is not specified in advance, and where reservations can be made under reservation conditions that allow same-day reservations ;
outputting search results of the search;
is executed by one or more processors .

Images