JP2022150028A - Information processing system, information processing method, and information processing program - Google Patents

Abstract

To provide an information processing system, an information processing method, and an information processing program which can improve convenience of a reserving customer and a walk-in customer using facilities including a plurality of stores.SOLUTION: An information processing system comprises: an acquisition processing unit which acquires a reservation state of at least one of a plurality of stores included in the same facilities; a setting processing unit which sets a reservable number or a reservable rate of a second store included in the plurality of stores, on the basis of the reservation state of a first store included in the plurality of stores; and a reservation processing unit which can receive a reservation of the second store from a user, with an upper limit of the reservable number or the reservable rate of the second store set by the setting processing unit.SELECTED DRAWING: Figure 3

Description

The present invention relates to an information processing system, an information processing method, and an information processing program capable of accepting store reservations.

2. Description of the Related Art Conventionally, there is known a system that searches for a store that satisfies a user's reservation condition and presents it to the user in a facility such as a shopping mall that includes a plurality of stores such as restaurants (see Patent Document 1, for example). According to this system, the user can easily make a reservation for one of the stores within the facility.

JP-A-2004-102723

However, according to the conventional technology, it is easy to make a reservation at each of the plurality of stores included in the facility. In-house customers) will find it difficult to use the store without making a reservation. As a result, the facility is easy to use for customers who make a reservation, but difficult for walk-in customers to use.

An object of the present invention is to provide an information processing system, an information processing method, and an information processing program capable of improving the convenience of reservation customers and walk-in customers who use facilities including a plurality of stores.

An information processing system according to the present invention includes an acquisition processing unit that acquires the reservation status of at least one of a plurality of stores included in the same facility, and a reservation status of a first store included in the plurality of stores. a setting processing unit for setting the number of available reservations or the available rate of reservations for a second store included in the plurality of stores; and the number of available reservations or the available rate of reservations for the second store set by the setting processing unit. and a reservation processing unit capable of accepting a reservation for the second store from a user, with an upper limit of

An information processing method according to the present invention includes an obtaining step in which one or a plurality of processors obtains reservation status of at least one of a plurality of shops included in the same facility; a setting step of setting the number of reservations available or a reservation availability rate of a second store included in the plurality of stores based on the reservation status of the stores; and a reservation step in which reservations for the second store can be accepted from users with the reservation availability rate as an upper limit.

An information processing program according to the present invention includes an obtaining step of obtaining reservation status of at least one of a plurality of shops included in the same facility, and a reservation status of a first shop included in the plurality of shops. , a setting step of setting the number of reservations available or the reservation availability rate of a second store included in the plurality of stores; , and a reservation step capable of accepting reservations for the second store from users.

According to the present invention, an information processing system, an information processing method, and an information processing program are provided that can improve the convenience of reservation customers and walk-in customers who use facilities including a plurality of stores.

FIG. 1 is a diagram showing the overall configuration of a reservation support system according to an embodiment of the present invention. FIG. 2 is a diagram showing an example floor layout of a shopping mall to which the reservation support system according to the embodiment of the present invention is applied. FIG. 3 is a block diagram showing the configuration of the reservation support system according to the embodiment of the present invention. FIG. 4 is a diagram showing an example of store information used in the reservation support system according to the embodiment of the present invention. FIG. 5 is a diagram showing an example of reservation information used in the reservation support system according to the embodiment of the present invention. FIG. 6 is a diagram showing an example of reservation information used in the reservation support system according to the embodiment of the present invention. FIG. 7 is a diagram showing an example of reservation information used in the reservation support system according to the embodiment of the present invention. FIG. 8 is a diagram showing an example of a search condition setting page displayed on the user terminal according to the embodiment of the present invention. FIG. 9 is a diagram showing an example of a search condition setting page displayed on the user terminal according to the embodiment of the present invention. FIG. 10 is a diagram showing an example of a search result page displayed on the user terminal according to the embodiment of the invention. FIG. 11 is a flow chart showing an example of the procedure of reservation support processing executed by the reservation support system according to the embodiment of the present invention.

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings for understanding of the present invention. It should be noted that the following embodiment is an example that embodies the present invention, and does not limit the technical scope of the present invention.

[Reservation support system 1]
As shown in FIG. 1, a reservation support system 1 according to an embodiment of the present invention includes a reservation support device 2, a user terminal 3 and a store terminal 4. The store terminal 4 is arranged for each store. Here, the store is a store that can be reserved and is included in a predetermined facility, that is, a store (for example, a tenant) that moves into the same facility and conducts business. The facilities are facilities (groups) in which a plurality of stores reside, such as shopping malls (shopping centers), commercial facilities, complex facilities, entertainment facilities, commercial buildings, department stores, and department stores. Further, the facility may be a facility in which a plurality of shops with different management bodies reside. Further, the facility may be a facility in which a plurality of shops with the same address or site reside. Further, the facility may be a shopping district, a restaurant district (commercial district), or the like, in which a plurality of stores are arranged in the same area. For example, when a shopping mall is composed of a plurality of independent buildings (north building, south building, etc.), the shopping mall is one (same) facility. In this embodiment, a shopping mall SM1 including a plurality of restaurants is taken as an example of the facility. In addition, the facility may be, for example, an amusement facility in which a plurality of amusement stores (karaoke rules, table tennis, bowling alley, etc.) resides, or a plurality of types of stores such as restaurants, amusement stores, and retail stores. It may be a complex facility that

FIG. 2 shows an example of the floor layout of the shopping mall SM1. As shown in FIG. 2, ten restaurants R10 to R19 are arranged in the shopping mall SM1. A store terminal 4 is arranged for each restaurant (see FIG. 1). The store terminal 4 may be installed inside the restaurant or may be installed outside the restaurant. The store terminal 4 is an information processing device that manages restaurant reservations.

The user terminal 3 is an information processing device operated by a user who requests restaurant search and reservation. A user terminal 3 is an information processing device owned by a user who visits the shopping mall SM1.

The reservation support device 2, the user terminal 3, and the store terminal 4 can communicate via a communication network N1 such as the Internet, LAN, WAN, or public telephone line.

The reservation support device 2 can receive search conditions for searching restaurants from the user terminal 3 , executes search processing based on the search conditions, and presents the search results to the user terminal 3 . In addition, the reservation support device 2 executes reservation processing for the restaurant selected by the user from among the restaurants included in the search results. In addition, the reservation support device 2 controls reservations for the entire shopping mall SM1 by setting and changing the number of reservations available or the reservation availability rate for each restaurant included in the shopping mall SM1.

The reservation support system 1 is an example of an information processing system of the present invention. In this embodiment, the reservation support device 2 alone corresponds to the information processing system according to the present invention. It may contain a plurality of components. For example, when the constituent elements of the reservation support device 2, the user terminal 3, and the store terminal 4 cooperate to share and execute various reservation support processes (see FIG. 11), which will be described later, the processes are executed. It is possible to regard a system including a plurality of constituent elements as an information processing system according to the present invention. For example, the reservation support device 2 and the store terminal 4 may constitute an information processing system according to the present invention.

[Reservation support device 2]
As shown in FIG. 3, the reservation support device 2 is a server including a control unit 21, a storage unit 22, an operation display unit 23, a communication I/F 24, and the like. Note that the reservation support device 2 is not limited to one computer, and may be a computer system in which a plurality of computers operate in cooperation. Various processes executed by the reservation support device 2 may be distributed and executed by one or more processors.

The communication I/F 24 connects the reservation support device 2 to the communication network N1 by wire or wirelessly, and communicates with external devices such as the user terminal 3 and the store terminal 4 via the communication network N1 according to a predetermined communication protocol. It is a communication interface for executing data communication.

The operation display unit 23 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that receives operations.

The storage unit 22 is a nonvolatile storage unit such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive) that stores various types of information. Specifically, the storage unit 22 stores data such as store information D1 and reservation information D2. The store information D1 includes information about restaurants to be searched and reserved. The reservation information D2 includes various information regarding reservations for each restaurant included in the shopping mall SM1. FIG. 4 is a diagram showing an example of store information D1, and FIG. 5 is a diagram showing an example of reservation information D2. The reservation information D2 is stored in the storage unit 22 for each shopping mall. Reservation information D2 shown in FIG. 5 exemplifies reservation information for shopping mall SM1. The storage unit 22 also stores image data indicating the interior and exterior of the restaurant, map data indicating the location of the restaurant, and the like.

As shown in FIG. 4, the store information D1 includes corresponding "store ID", "store name", "area", "genre", "business hours", "facility name", etc. for each restaurant. Contains information. The store ID is identification information of the restaurant, and the store name is the name of the restaurant. The area is, for example, the name of the area where the restaurant is located. The genre is information (category) that can identify the content of the service provided at the restaurant, and indicates, for example, the cuisine genre. The business hours are business hours of restaurants. The facility name is the name of the facility (shopping mall, commercial building, commercial area, etc.) to which the restaurant belongs. The restaurant information D1 includes the detailed address and telephone number of the restaurant, access information (URL) for accessing web pages such as the website of the restaurant and reservation page, budget, identification information of the image of the restaurant, and the like. may be included.

As shown in FIG. 5, the reservation information D2 includes "store ID", "store name", "number of seats", "reservable number", and "reservation number" for each restaurant included in shopping mall SM1. It includes information such as "possibility rate", "set value", "number of reservations" and "reservation rate". The number of seats is the total number of seats, tables, etc. used by users in the restaurant (the number of seats that can be used, the number of people that can be accommodated). The number of seats that can be reserved is the upper limit of the number of seats that can be reserved (reservable limit). For example, the manager of the restaurant R10 sets the number of available reservations to "8" when reservations can be accepted for 8 seats out of 20 seats. The manager limits the number of reservations that can be made so that users (walk-in customers) in the shopping mall SM1 can be accepted when they visit the store. The number of seats that can be reserved may be set to the same number as the number of seats. The control unit 21 registers the number of available reservations in the reservation information D2 according to the setting operation of the number of available reservations by the administrator. The reservation availability rate is information indicating the ratio of the number of seats available for reservation to the number of seats. When obtaining the number of available reservations, the control unit 21 calculates the reservation availability rate and registers it in the reservation information D2. In this way, the control unit 21 sets the number of available reservations and the available reservation rate in advance according to the setting operation of the administrator.

The number of reservations is information indicating the current number of reservations. The reservation rate is information indicating the ratio of the number of reservations to the number of reservations (reservable slots). The control unit 21 updates the number of reservations and the reservation rate each time a reservation is received from a user and registers them in the reservation information D2.

The set value is information indicating a criterion for changing the preset number of available reservations or the rate of available reservations. Specifically, when the reservation rate of the first restaurant included in the shopping mall SM1 exceeds the set value, the control unit 21 controls the number of available reservations for the second restaurant included in the shopping mall SM1 or A process for changing the reservation possibility rate (details will be described later) is executed. The control unit 21 registers the setting value in the reservation information D2 according to the setting operation of the setting value by the administrator. For example, the set value is set to a value smaller than the number of available reservations or a value lower than the rate of available reservations. When the number of available reservations or the rate of reservation availability is changed, the control unit 21 registers the number of available reservations or the rate of reservation availability after the change in the reservation information D2.

The control unit 21 executes reservation processing based on the reservation information D2. Specifically, the control unit 21 accepts reservations from users with the number of reservations or the reservation availability rate as an upper limit for each restaurant.

As another embodiment, part or all of the store information D1 and the reservation information D2 may be stored in another server accessible from the reservation support device 2 via the communication network N1. In this case, the control unit 21 of the reservation support device 2 may acquire the information from the other server and execute various processes such as a reservation support process (see FIG. 11), which will be described later.

The storage unit 22 also stores a search condition setting page P1 (see FIGS. 8 and 9) and a search result page P2 (FIG. 10) included in the reservation site (e.g. restaurant reservation site) displayed on the user terminal 3. See), layout data and image data for generating various web pages such as a route guidance page (not shown) are also stored. The storage unit 22 stores layout data and images for generating various web pages such as a reservation setting page (not shown) included in a reservation management site (for example, a restaurant reservation management site) displayed on the store terminal 4. Data is also stored. The manager of the restaurant can set the number of reservations that can be made, the rate of reservation that can be made, the set values, and the like on the reservation setting page displayed on the store terminal 4 .

In this embodiment, the control unit 21 of the reservation support device 2 generates the various web pages and transmits the information of the web pages to the user terminal 3 and the store terminal 4, thereby allowing the user terminal 3 and store terminal 4 can display the various web pages. Further, as another embodiment, the control unit 21 of the reservation support device 2 transmits data necessary for displaying the various web pages to the user terminal 3 and the shop terminal 4, respectively, so that the user can The control unit 31 of the terminal 3 and the control unit 41 of the store terminal 4 may be caused to display the various web pages.

The reservation site and the reservation management site may be aggregates of web pages belonging to one domain set in advance. A collection of web pages belonging to a domain may be regarded as the reservation site. Further, various pages included in the reservation site and the reservation management site may be distributed and stored in a plurality of servers.

Further, the storage unit 22 stores a control program such as a reservation support program for causing the control unit 21 to execute a reservation support process (see FIG. 11), which will be described later. For example, the reservation support program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and read by a reading device (not shown) such as a CD drive or DVD drive provided in the reservation support device 2. and stored in the storage unit 22 .

The control unit 21 has control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various kinds of arithmetic processing. The ROM is a non-volatile storage unit in which control programs such as BIOS and OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or nonvolatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 21 controls the reservation support device 2 by causing the CPU to execute various control programs pre-stored in the ROM or storage unit 22 .

By the way, according to the conventional technology, it is easy to make a reservation at each of the plurality of restaurants included in the shopping mall SM1, for example, so it becomes difficult for walk-in customers to use the restaurants. For this reason, the shopping mall SM1 becomes a facility that is easy for reservation customers to use, but it is a facility that is difficult for walk-in customers to use. On the other hand, according to the reservation support system 1 according to the present embodiment, it is possible to improve convenience for reservation customers and walk-in customers who use the shopping mall SM1.

Specifically, the control unit 21 includes various processing units such as a setting processing unit 211, a search processing unit 212, a reception processing unit 213, a reservation processing unit 214, and an acquisition processing unit 215, as shown in FIG. The control unit 21 functions as the various processing units by executing various types of processing according to the information processing program using the CPU. Also, part or all of the processing unit may be configured by an electronic circuit. The reservation support program may be a program for causing a plurality of processors to function as the processing units.

The setting processing unit 211 sets various information related to reservation. Specifically, the setting processing unit 211 sets the number of seats, the number of available reservations, the rate of availability of reservations, and the setting values of the restaurant in advance according to the setting operation by the manager of the restaurant. The setting processing unit 211 stores, in the storage unit 22, reservation information D2 (see FIG. 5) including the number of seats, the number of available reservations, the rate of reservation availability, and the setting values. Note that the setting processing unit 211 may calculate the setting value based on the number of available reservations or the rate of available reservations. For example, the setting processing unit 211 may set a value obtained by multiplying the reservation possibility ratio by a predetermined ratio (for example, 80%) (=(reservable number/seats)×0.8) as the setting value.

The setting processing unit 211 also registers reservation information D2 for the entire shopping mall SM1 based on reservation information D2 for each restaurant included in the shopping mall SM1. For example, as shown in FIG. 5, the setting processing unit 211 determines the number of seats (total number of seats), the number of available reservations (total number of available reservations), the reservation availability rate (total reservation probability) is calculated and registered in the reservation information D2.

The search processing unit 212 receives a search request from the user terminal 3 including search conditions such as area, date and time of use (day of visit, time of visit), and number of users. The information on the area, the date and time of use, and the number of users is used for search processing for searching restaurants that can be reserved.

For example, the search processing unit 212 displays a search condition setting page P1 (see FIG. 8) on the user terminal 3 that is the source of the search request. The search condition setting page P1 includes an area input field K11 for inputting a desired area, a visit date input field K12 for inputting a desired visit date, a visit time input field K13 for inputting a desired visit time, and the number of users. A user number entry field K14 and the like are included.

When the user inputs the above information on the search condition setting page P<b>1 (see FIG. 8 ) and presses the decision button K<b>15 of “OK”, the search processing unit 212 receives a search request from the user terminal 3 .

The search processing unit 212 executes search processing for searching restaurants when the search request is received. Specifically, in the search processing, the search processing unit 212 refers to the store information D1 (see FIG. 4) and the reservation information D2 (see FIG. 5) to search for restaurants that can accept reservations. For example, the search processing unit 212 searches restaurants for which the number of reservations in the reservation information D2 has not reached the number of available reservations, in other words, restaurants for which the reservation rate is less than 100%.

As another embodiment, the search processing unit 212 may cause the user terminal 3 to display a search condition setting page P1 shown in FIG. The search condition setting page P1 shown in FIG. 9 includes a facility entry field K16 for entering a facility. The user can set the facility name as a search condition when searching for restaurants. For example, the user enters shopping mall SM1 in facility entry field K16. In this case, the search processing unit 212 searches for restaurants that can be reserved under the above search conditions, among the plurality of restaurants included in the shopping mall SM1.

The search processing unit 212 outputs search results of the search processing. Specifically, the search processing unit 212 causes the user terminal 3 to display the search result page P2 (see FIG. 10) by transmitting the search result to the user terminal 3 that requested the search request. As a result, on the user terminal 3, the user can select a desired restaurant for reservation from the restaurants displayed as the search results.

A search result page P2 shown in FIG. 10 shows the search results when the search processing unit 212 searches for the shopping mall SM1 as one of the search conditions (see FIG. 9). As shown in FIG. 10, the search result page P2 displays a list of information (restaurant information R1) of each restaurant in the shopping mall SM1 that satisfies the search conditions. Each restaurant information R1 includes an overview of the restaurant, an image, a details button K22 for displaying a detailed page of the restaurant, a reservation button K23 for making a reservation request, and the like. When the user wishes to make a reservation for a restaurant on the search result page P2, the user presses the reservation button K23 of the corresponding restaurant information R1 to make a reservation request. On the other hand, if the user does not find the desired restaurant for reservation on the search result page P2, the user presses the condition change button K21. When the condition change button K21 is pressed, the search processing unit 212 redisplays the search condition setting page P1 (see FIGS. 8 and 9) and receives an operation to change the search condition from the user.

The reception processing unit 213 receives a reservation request for a restaurant to be reserved from a user. Specifically, when the user presses a reservation button K23 corresponding to a desired restaurant on the search result page P2, the reception processing unit 213 receives a reservation request for the restaurant.

Based on the reservation request, the reservation processing unit 214 executes reservation processing when the restaurant to be reserved can be reserved. Specifically, the reservation processing unit 214 accepts reservations from users up to the number of reservations or the reservation availability rate in the reservation information D2 (see FIG. 5). When executing the reservation processing, the reservation processing unit 214 registers and updates the number of reservations and the reservation rate in the reservation information D2 (see FIG. 5) corresponding to the restaurant to be reserved. Thereby, the reservation information D2 is updated in real time each time a reservation is received. When the reservation process is completed, the reservation processing unit 214 sends, for example, a reservation completion mail to the user terminal 3 and the store terminal 4 . The reservation processor 214 is an example of the reservation processor of the present invention.

The acquisition processing unit 215 acquires the reservation status of at least one of a plurality of restaurants included in the facility. For example, the acquisition processing unit 215 acquires from the storage unit 22 reservation information D2 (see FIG. 5) of ten restaurants R10 to R19 included in the shopping mall SM1. Further, the acquisition processing unit 215 acquires updated reservation information D2 each time a reservation is accepted for any restaurant included in the shopping mall SM1, for example. Acquisition processing unit 215 is an example of the acquisition processing unit of the present invention.

For example, when a reservation for restaurant R10 is accepted, the acquisition processing unit 215 acquires reservation information D2 for restaurant R10 or reservation information D2 for all restaurants R10 to R19.
Here, when the acquisition processing unit 215 acquires the reservation information D2, the setting processing unit 211 determines whether the updated reservation rate of the restaurant R10 to be reserved has exceeded the set value. For example, in the example shown in FIG. 5, since the updated reservation rate "37%" of the restaurant R10 exceeds the set value "30%" associated with the restaurant R10, the setting processing unit 211 It is determined that the reservation rate of the restaurant R10 exceeds the set value. The setting processing unit 211 extracts a restaurant to be changed (target restaurant) whose reservation availability rate is to be changed when the reservation rate of the restaurant R10 exceeds the set value. The target restaurant is an example of the second store of the present invention.

Specifically, the setting processing unit 211 extracts restaurants of the same or similar type as the restaurant R10 from the restaurants R10 to R19. For example, since the genre of restaurant R10 is "Japanese food", the setting processing unit 211 extracts restaurant R11 of "Japanese food" as the target restaurant. In addition, the setting processing unit 211 selects a restaurant, among restaurants R10 to R19, for which the number of reservations or the rate of reservation availability is higher than the number of reservations or the rate of reservation possibility of restaurant R10 as the target restaurant. may be extracted.

Further, the setting processing unit 211 may extract the target restaurant based on the business hours of the restaurant R10 among the restaurants R10 to R19. For example, the setting processing unit 211 extracts other restaurants whose business hours at least partly overlap with the restaurant R10 from among the restaurants R10 to R19 as the target restaurants.

After extracting the target restaurant, the setting processing unit 211 sets the reservation availability rate of the target restaurant based on the reservation status of the restaurant R10. Specifically, when the restaurant R11 is extracted as the target restaurant, the setting processing unit 211 changes the reservation availability rate "50%" (see FIG. 5) preset for the extracted restaurant R11. do. Specifically, the setting processing unit 211 changes the reservation availability rate of the restaurant R11 to a value lower than the preset reservation availability rate “50%”. For example, the setting processing unit 211 reduces the reservation possibility rate "50%" to "30%". The setting processing unit 211 updates the reservation information D2 when the reservation availability rate is changed. For example, as shown in FIG. 6, the setting processing unit 211 changes the reservation availability rate of the restaurant R11 from "50%" to "30%", and changes the number of reservations available for the restaurant R11. Change to the number "6" (=20×0.3) according to the possibility rate "30%". Further, the setting processing unit 211 changes the total number of possible reservations and the total possible reservation rate of the entire shopping mall SM1 in accordance with the change of the number of possible reservations and the rate of reservation of the restaurant R11.

Note that the setting processing unit 211 may change the reservation possibility rate of "50%" of the restaurant R11 based on the reservation rate of "37%" of the restaurant R10. For example, the setting processing unit 211 may increase the decrease rate (decrease range) of the reservation possibility rate of the restaurant R11 as the reservation rate of the restaurant R10 is higher. As a result, as the number of reservations for the restaurant R10 increases, it becomes easier for walk-in customers to use the restaurant R11.

In addition, the setting processing unit 211 controls the number of available reservations or the number of reservations for the target restaurant so that the total number of available reservations or the total available rate of reservations for the entire shopping mall SM1 falls below a preset target value. You can change the probability. For example, the target value may be set in advance by an administrator of the shopping mall SM1, or may be calculated based on the total number of seats and the total number of seats that can be reserved (for example, the target value = (total number of seats that can be reserved/total seats number) x 0.9). Further, the setting processing unit 211 may change the reservation availability rate of the target restaurant within a range not exceeding the total reservation availability rate "41%" (see FIG. 5) of the shopping mall SM1. That is, the setting processing unit 211 sets the reservation availability rate of the target restaurant to 41% or less.

Here, the setting processing unit 211 may extract a plurality of restaurants as the target restaurants. For example, the setting processing unit 211 extracts restaurants R11, R14, R15, and R17 having a preset reservation availability rate equal to or higher than a predetermined value (eg, 50%) among the restaurants R10 to R19 as the target restaurants. do. Then, the setting processing unit 211 changes the reservation availability rate corresponding to each of the extracted restaurants R11, R14, R15, and R17. Further, the setting processing unit 211 changes the reservation availability rate corresponding to each of the restaurants R11, R14, R15, and R17 so as to fall below the target value preset for the shopping mall SM1.

The setting processing unit 211 updates the reservation information D2 when the reservation availability rate corresponding to each of the restaurants R11, R14, R15, and R17 is changed. For example, as shown in FIG. 7, the setting processing unit 211 changes the reservation possibility rate of the restaurant R11 to "30%", changes the reservation possibility rate of the restaurant R14 to "25%", and changes the reservation possibility rate of the restaurant R14 to "25%". The reservation availability rate of R15 is changed to "28%", and the reservation availability rate of restaurant R17 is changed to "33%". Further, the setting processing unit 211 changes the number of available reservations corresponding to each of the restaurants R11, R14, R15, and R17 according to the changed reservation availability rate. In addition, the setting processing unit 211 changes the total number of possible reservations and the total possible reservation rate of the entire shopping mall SM1 in accordance with the change of each number of possible reservations and each rate of reservation possible.

As another embodiment, the setting processing unit 211 may change the number of available reservations instead of the available reservation rate. Specifically, when the target restaurant is extracted, the setting processing unit 211 selects the target restaurant based on the reservation status of the restaurant (for example, restaurant R10) whose reservation rate exceeds the set value. Set (change) the number of reservations that can be made.

When the setting processing unit 211 sets (changes) the number of reservations available or the reservation availability rate of the target restaurant, the reservation processing unit 214 receives a request from the user based on the number of reservations available or the reservation availability rate after setting. A reservation for the target restaurant is accepted. For example, the reservation processing unit 214 can accept reservations from users until the number of reservations for the restaurant R11 reaches the number of available reservations of "6" (see FIG. 6). As a result, the restaurant R10 can secure a large number of reservation customers, while the restaurant R11 has fewer seats for reservation customers and more seats for walk-in customers, making it easier to accept walk-in customers.

In this way, when the reservation rate of the restaurant R10 increases, the number of reservations available (reservation availability rate) of the other restaurant R11 is lowered, thereby making it easier for walk-in customers to use the restaurant R11. In addition, it is possible to secure reservation customers and walk-in customers at each restaurant in the shopping mall SM1 as a whole.

[User terminal 3]
As shown in FIG. 3, the user terminal 3 includes a control section 31, a storage section 32, an operation display section 33, a communication I/F 34, and the like. The user terminal 3 is, for example, an information processing device such as a mobile phone, a smart phone, a tablet terminal, or a personal computer.

The communication I/F 34 connects the user terminal 3 to the communication network N1 by wire or wirelessly, and communicates with external devices such as the reservation support device 2 and the store terminal 4 via the communication network N1 according to a predetermined communication protocol. It is a communication interface for executing data communication.

The operation display unit 33 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that receives operations. .

The storage unit 32 is a nonvolatile storage unit such as an HDD, SSD, or flash memory that stores various types of information. For example, the storage unit 32 stores a control program such as a browser program. Specifically, the browser program is a control program for causing the control unit 31 to execute communication processing with an external device such as the reservation support device 2 according to a communication protocol such as HTTP (Hypertext Transfer Protocol). Also, the browser program may be a dedicated application for executing communication processing according to a predetermined communication protocol with the reservation support device 2 . Note that the storage unit 32 may store other information such as map data.

The control unit 31 has control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various kinds of arithmetic processing. The ROM is a non-volatile storage unit in which control programs such as BIOS and OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or nonvolatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 31 controls the user terminal 3 by causing the CPU to execute various control programs pre-stored in the ROM or storage unit 32 .

Specifically, the control unit 31 functions as a browser processing unit 311 by executing various processes according to the browser program stored in the storage unit 32 . The browser processing unit 311 causes the operation display unit 33 to display a web page provided from the reservation support device 2 via the communication network N1, and executes browser processing for inputting an operation for the operation display unit 33 to the reservation support device 2. It is possible. That is, the user terminal 3 can function as an operation terminal for the reservation support device 2 by executing the browser program by the control unit 31 . Part or all of the processing units included in the control unit 31 may be configured by electronic circuits.

Specifically, in the user terminal 3, when a user operation for requesting access to a predetermined URL corresponding to the reservation site of the reservation service provided by the reservation support system 1 is performed, the control unit 31 acquires the web page data of the reservation site from the reservation support device 2 and causes the operation display unit 33 to display the web page of the reservation site. For example, the access request to the predetermined URL is made by a selection operation from a list of pre-registered websites, a selection operation from search results on an information search site, or a text input operation. Further, when a dedicated application corresponding to the reservation support device 2 is installed in the user terminal 3, the user of the user terminal 3 performs an operation to activate the dedicated application, and the operation display unit 33 displays the The web page of the reservation site is displayed.

By operating the user terminal 3, the user sets desired search conditions on the search condition setting page P1 (see FIGS. 8 and 9) of the reservation site, requests a restaurant search, and obtains search results. Page P2 (see FIG. 10) can be browsed. Furthermore, the user can select a desired restaurant from the restaurants presented as search results and apply for a reservation (request for reservation).

[Store terminal 4]
As shown in FIG. 3, the shop terminal 4 includes a control section 41, a storage section 42, an operation display section 43, a communication I/F 44, and the like. The store terminal 4 is, for example, an information processing device such as a tablet terminal or a personal computer. The store terminal 4 may further have the same functions as the reservation support device 2 or may be an information processing device integrated with the reservation support device 2 .

The communication I/F 44 connects the store terminal 4 to the communication network N1 by wire or wirelessly, and communicates with external devices such as the reservation support device 2 and the user terminal 3 via the communication network N1 according to a predetermined communication protocol. It is a communication interface for executing data communication.

The operation display unit 43 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that receives operations. .

The storage unit 42 is a nonvolatile storage unit such as an HDD, SSD, or flash memory that stores various information. For example, the storage unit 42 stores a control program such as a browser program. Specifically, the browser program is a control program for causing the control unit 41 to execute communication processing with an external device such as the reservation support device 2 according to a communication protocol such as HTTP. Also, the browser program may be a dedicated application for executing communication processing according to a predetermined communication protocol with the reservation support device 2 .

The storage unit 42 also stores reservation management information (not shown) for managing reservations corresponding to restaurants. The reservation management information includes information such as the name of the person making the reservation, the number of users, the date of visit, the time of visit, and the cooking course.

The control unit 41 has control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various kinds of arithmetic processing. The ROM is a non-volatile storage unit in which control programs such as BIOS and OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or nonvolatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 41 controls the store terminal 4 by causing the CPU to execute various control programs pre-stored in the ROM or storage unit 42 .

Specifically, the control unit 41 functions as a browser processing unit 411 by executing various processes according to the browser program stored in the storage unit 42 . The browser processing unit 411 causes the operation display unit 43 to display a web page provided from the reservation support device 2 via the communication network N1, and executes browser processing for inputting an operation for the operation display unit 43 to the reservation support device 2. It is possible. That is, the shop terminal 4 can function as an operation terminal for the reservation support device 2 by executing the browser program by the control unit 41 . Part or all of the processing units included in the control unit 41 may be configured by electronic circuits.

For example, in the store terminal 4, when a user operation is performed to request access to a predetermined URL corresponding to the reservation management site provided by the reservation support system 1, the control unit 41 causes the reservation support device 2, and causes the operation display unit 43 to display the web page of the reservation management site. For example, the control unit 41 displays a reservation setting page (not shown) and receives setting operations such as the number of reservations that can be made, the rate of reservations that can be made, and the set values from the manager of the restaurant. When the control unit 41 accepts the setting operation, the control unit 21 of the reservation support device 2 registers the number of possible reservations, the possible reservation rate, and the set values in the reservation information D2 (see FIG. 5). Note that the store terminal 4 of each restaurant may store the reservation information D2 of its own store in the storage unit 42 .

Further, when the reservation processing is completed in the reservation support device 2 , the control unit 41 acquires a reservation completion mail from the reservation support device 2 . When the control unit 41 acquires the reservation completion mail, it registers the reservation contents in the reservation management information.

[Reservation support processing]
The reservation support processing executed in the reservation support system 1 will be described below with reference to FIG. 11 . Specifically, in this embodiment, the reservation support process is executed by the control unit 21 of the reservation support device 2 . Further, the control unit 21 executes reservation support processing in response to reservation requests from each of the user terminals 3 .

The present invention can be regarded as an invention of a reservation support method for executing one or more steps included in the reservation support process. Also, one or more steps included in the reservation support process described here may be omitted as appropriate. It should be noted that each step in the reservation support process may have a different execution order as long as the same effects are produced. Furthermore, although a case where the control unit 21 executes each step in the reservation support process will be described as an example here, a reservation support method in which one or a plurality of processors execute each step in the reservation support process in a distributed manner are also contemplated as other embodiments. The reservation support method is an example of an information processing method of the present invention, and the reservation support program is an example of an information processing program of the present invention.

Here, reservation support processing when a user makes a reservation request for restaurant R10 included in shopping mall SM1 will be described. It is assumed that the storage unit 22 of the reservation support device 2 stores reservation information D2 (see FIG. 5) corresponding to the shopping mall SM1.

First, in step S<b>11 , the control unit 21 determines whether or not a reservation request for a restaurant has been received from the user terminal 3 . For example, the user applies for a reservation for the restaurant R10 on the search result page P2 (see FIG. 10) displayed on the user terminal 3. FIG. The control unit 21 receives a reservation request for the restaurant R10 from the user terminal 3. FIG. When the user's reservation is confirmed in response to the reservation request, the control unit 21 updates the number of reservations and the reservation rate of the restaurant R10 in the reservation information D2 (see FIG. 5). Further, when the reservation is confirmed, the control unit 21 transmits a reservation completion mail to the user terminal 3 and the shop terminal 4 of the restaurant R10. Step S11 is an example of a reservation step of the present invention.

When the control unit 21 receives the reservation request from the user terminal 3 (S11: Yes), the process proceeds to step S12. The control unit 21 waits until the reservation request is received from the user terminal 3 (S11: No).

In step S12, the control unit 21 acquires reservation information D2 (see FIG. 5) corresponding to the shopping mall SM1 in which the restaurant R10 to be reserved is located. The control unit 21 also acquires the updated reservation rate of the restaurant R10 included in the reservation information D2. Step S12 is an example of the acquisition step of the present invention. Moreover, the said restaurant for reservation (here restaurant R10) is an example of the 1st shop of this invention.

Next, in step S13, the control unit 21 determines whether or not the reservation rate of the restaurant R10 has exceeded the preset value (the first preset value of the present invention) set for the restaurant R10. The set value may be set by an administrator of the restaurant R10, or calculated by the control unit 21 based on the number of seats and the number of seats available for reservation of the restaurant R10 (for example, set value = (number of seats available for reservation/seats number) x 0.8). Here, the setting value of the restaurant R10 is set to "30%" (see FIG. 5).

When the reservation rate of the restaurant R10 exceeds the set value corresponding to the restaurant R10 (S13: Yes), the process proceeds to step S14. On the other hand, when the reservation rate of the restaurant R10 does not exceed the set value corresponding to the restaurant R10 (S13: No), the process returns to step S11. After returning to step S11, the control unit 21 waits until a new reservation request is received from the user. Here, since the updated reservation rate "37%" of the restaurant R10 exceeds the set value "30%", the process proceeds to step S14.

In step S<b>14 , the control unit 21 extracts restaurants to be changed (target restaurants) for changing the number of reservations or the reservation availability rate. Here, the control unit 21 extracts one or a plurality of target restaurants different from the restaurant R10 to be reserved from among the restaurants R10 to R19 included in the shopping mall SM1. For example, the control unit 21 determines whether a restaurant having the same genre as the restaurant R10, a restaurant having the same business hours as the restaurant R10 (or a part of the business hours overlapping), the number of reservations, or the reservation availability rate. is higher than that of the restaurant R10, and at least one of the restaurants with the number of reservations or the rate of reservation that is equal to or greater than a preset predetermined value is extracted as the target restaurant.

For example, the control unit 21 extracts restaurants R11, R14, R15, and R17 having a preset reservation possibility rate of a predetermined value (for example, 50%) or more among the restaurants R10 to R19 as the target restaurants. . The target restaurants (here restaurants R11, R14, R15 and R17) are an example of the second store of the present invention.

In step S15, the control unit 21 changes the number of available reservations or the rate of available reservations for the target restaurant. For example, as shown in FIG. 7, the control unit 21 changes the reservation possibility rate of the restaurant R11 from "50%" (see FIG. 5) to "30%", and changes the reservation possibility rate of the restaurant R14 to " 58%” (see FIG. 5) to “25%”, the reservation possibility rate of restaurant R15 is changed from “50%” (see FIG. 5) to “28%”, and the reservation rate of restaurant R17 is changed from “50%” (see FIG. 5) to “28%” Change the possibility rate from "55%" (see FIG. 5) to "33%". Further, the setting processing unit 211 changes the number of available reservations corresponding to each of the restaurants R11, R14, R15, and R17 according to the changed reservation availability rate. In addition, the setting processing unit 211 changes the total number of possible reservations and the total possible reservation rate of the entire shopping mall SM1 in accordance with the change of each number of possible reservations and each rate of reservation possible. The control unit 21 updates the reservation information D2 when each information is changed (see FIG. 7). Step S15 is an example of the setting step of the present invention.

Next, in step S16, the control unit 21 determines that the total number of available reservations or the total available rate of reservations for the entire shopping mall SM1 is less than a preset target value for the total number of available reservations or the total available rate of reservations. It is determined whether or not. For example, the target value of the total reservation availability rate is "37%" (=(total reservation availability "72"/total number of seats "174")×0. 9). If the total reservation availability rate of the entire shopping mall SM1 after changing the number of reservations available or the reservation availability rate of the target restaurant is less than the target value (S16: Yes), the process returns to step S11. When returning to step S11, the control unit 21 accepts reservations for each restaurant R10 to R19 from the user with the changed number of reservations or the reservation availability rate (see FIG. 7) of the changed target restaurant as an upper limit. .

On the other hand, if the total reservation availability rate of the entire shopping mall SM1 is equal to or higher than the target value (S16: No), the process returns to step S15, and the control unit 21 further lowers the reservation availability rate of the target restaurant. process. The control unit 21 repeats the process of changing the reservation availability rate of the target restaurant until the total reservation availability rate of the entire shopping mall SM1 is less than the target value.

As described above, the control unit 21 executes the reservation support process. The control unit 21 executes the reservation support processing each time a reservation request is received from a user, and executes processing for changing the number of reservations or the reservation availability rate of the target restaurant according to the reservation status.

As described above, the reservation support device 2 according to the present embodiment can check the reservation status of at least one of a plurality of shops (for example, restaurants R10 to R19) included in the same facility (for example, shopping mall SM1). get. In addition, the reservation support device 2 determines the number of available reservations for a second store (for example, restaurant R11) included in the plurality of stores based on the reservation status of the first store (for example, restaurant R10) included in the plurality of stores. Or set the reservation availability rate. Then, the reservation support device 2 can accept reservations for the second store from the user, with the set number of available reservations or the available rate of reservations at the set second store as the upper limit.

In the above configuration, for example, when many reservations are made to the restaurant R10 in the shopping mall SM1, the number of reservations available for another restaurant R11 in the shopping mall SM1 is reduced to reduce the number of customers who make reservations. This makes it easier for the restaurant R11 to accept walk-in customers in the shopping mall SM1. In this way, in a plurality of restaurants in the shopping mall SM1, by restricting reservations for other restaurants based on the reservation status of a certain restaurant, the convenience of reservation customers and walk-in customers using the shopping mall SM1 is improved. performance can be improved. In addition, since it is possible to avoid a situation where all the restaurants included in the shopping mall SM1 are fully booked, it becomes easier for walk-in customers to use the restaurants.

In addition, since walk-in customers can easily use restaurants without searching and making reservations, the processing load of searching and making reservations in the reservation support system 1 can be reduced. Therefore, the reservation support system 1 can reduce communication traffic related to search processing and reservation processing and effectively use computer resources.

The information processing system of the present invention is not limited to the above-described embodiments. As another embodiment of the present invention, the setting processing unit 211 determines the number of available reservations for the second restaurant included in the plurality of restaurants based on the reservation status of the first restaurant included in the plurality of restaurants. Alternatively, change processing may be executed to increase the reservation availability rate. For example, when the number of reservations or the reservation rate of the restaurant R10 is lower than the set value preset for the restaurant R10, the setting processing unit 211 sets the number of reservations preset for the restaurant R11. To increase the available number or the reservation availability rate. This makes it easier to reserve the restaurant R11 and the entire shopping mall SM1.

Further, as another embodiment of the present invention, the setting processing unit 211 determines whether the reservation for the second restaurant included in the plurality of restaurants is based on the reservation status of the first restaurant included in the plurality of restaurants. The number of possible reservations or the reservation availability rate may be set. For example, the setting values are set in advance for each of the restaurants R10 to R19 included in the shopping mall SM1, and the number of available reservations and the reservation availability rate are not set in advance. In this case, for example, when the reservation rate of the first restaurant included in the shopping mall SM1 exceeds the set value, the setting processing unit 211 determines whether the second restaurant included in the shopping mall SM1 can be reserved. The number or the reservation availability rate is newly set. For example, the setting processing unit 211 sets the reservation availability rate of the second restaurant to a value lower than the set value, and sets the number of reservations available according to the reservation availability rate. In this way, the setting processing unit 211 may set the number of available reservations or the rate of availability for reservations based on the reservation status of other restaurants in a plurality of restaurants included in the shopping mall SM1. . Furthermore, the setting processing unit 211 may change the number of available reservations or the rate of available reservations set for the restaurant based on the reservation status of other restaurants.

Further, as another embodiment of the present invention, the setting processing unit 211 selects, based on the user's current location, the target restaurant for which the reservation availability rate is to be changed from restaurants R10 to R19 included in the shopping mall SM1. You may extract a restaurant. Specifically, the setting processing unit 211 extracts a restaurant close to the user's current position as the target restaurant, and changes the number of reservations or the reservation availability rate of the restaurant. For example, the setting processing unit 211 extracts the restaurant closest to the place where many users are among the restaurants R10 to R19 as the target restaurant, and determines the number of reservations or the reservation availability rate of the restaurant. Lower. This makes it easier for the target restaurant to accept walk-in customers. The setting processing unit 211 may further decrease the number of available reservations or the rate of available reservations as the current location of the user and the location of the target restaurant are closer. This makes it easier for the target restaurant to accept users near the restaurant. The setting processing unit 211 can grasp the current position of the user by acquiring the position information of the user terminal 3 possessed by each user.

As another embodiment, for example, when restaurants are distributed over a plurality of floors of the shopping mall SM1, the setting processing unit 211 selects the restaurant on the same floor as the restaurant whose reservation rate exceeds the set value. restaurant may be extracted as the target restaurant. For example, users tend to gather on floors where popular shops with many reservations are located. This makes it easier for other restaurants on the same floor to accept walk-in customers.

Further, the setting processing unit 211 may extract, as the target restaurant, a restaurant on a different floor from the restaurant whose reservation rate exceeds the set value. As a result, the users can be distributed from the floor where the popular store with many reservation customers is located to other floors. And restaurants on other floors are more likely to accept walk-in customers.

The reservation support system 1 according to this embodiment includes an acquisition processing unit 215 that acquires the reservation status of at least one of a plurality of shops included in the same facility, and a reservation status of a first shop included in the plurality of shops. A setting processing unit 211 that sets the number of available reservations or a rate of available reservations for a second store included in the plurality of stores based on the situation; The system may be configured to include a reservation processing unit 214 capable of accepting reservations for the second store from users up to the reservation availability rate as an upper limit.

Further, in the reservation support method according to the present embodiment, one or more processors obtain a reservation status of at least one of a plurality of shops included in the same facility; a setting step of setting the number of available reservations or a reservation availability rate of a second store included in the plurality of stores based on the reservation status of the first store included in the plurality of stores; and the reservation of the second store set by the setting step and a reservation step of accepting a reservation for the second store from a user, with the number of possible reservations or the reservation possibility rate as an upper limit. Further, the reservation support program according to the present embodiment may be a program for causing one or more processors to execute the steps.

1: Reservation support system 2: Reservation support device 3: User terminal 4: Store terminal 211: Setting processing unit 212: Search processing unit 213: Reception processing unit 214: Reservation processing unit 215: Acquisition processing unit

Claims (11)

an acquisition processing unit that acquires the reservation status of at least one of a plurality of stores included in the same facility;
A setting processing unit that sets the number of reservations or the reservation availability rate of a second store included in the plurality of stores based on the reservation status of the first store included in the plurality of stores;
a reservation processing unit capable of accepting a reservation for the second store from a user, with the number of reservations or the reservation availability rate set by the setting processing unit as an upper limit;
An information processing system comprising The setting processing unit, when the number of reservations or the reservation rate of the first store exceeds a first set value preset for the first store, reduce the number of possible reservations or the reservation availability rate;
The information processing system according to claim 1. When the number of reservations or the reservation rate of the first store exceeds a first set value preset for the first store, the setting processing unit reduces the number of reservations or the reservation rate of the first store. Based on this, lowering the number of available reservations or the available rate of reservations preset for the second store,
The information processing system according to claim 1 or 2. When the number of reservations or the reservation rate of the first store exceeds a first set value preset for the first store, the setting processing unit controls the number of available reservations corresponding to each of the plurality of stores. Alternatively, the number of available reservations or the rate of reservation availability of the second store is reduced so as to fall below a preset target value for the total number of available reservations or the rate of reservation availability of the entire facility obtained by summing the rate of reservation availability. lower,
The information processing system according to any one of claims 1 to 3. The setting processing unit reduces the number of reservations or the reservation availability rate of the second store of the same type as the type of the first store among the plurality of stores.
The information processing system according to any one of claims 2 to 4. The setting processing unit reduces the number of reservations or the reservation availability rate of the second store whose business hours overlap at least part of the business hours of the first store among the plurality of stores.
The information processing system according to any one of claims 2 to 5. The setting processing unit reduces the number of reservations or the reservation availability rate of the second store according to the current location of the user among the plurality of stores.
The information processing system according to any one of claims 2 to 5. The setting processing unit lowers the number of available reservations or the rate of available reservations as the current location and the location of the second store are closer.
The information processing system according to claim 7. The setting processing unit reduces the number of available reservations or the rate of available reservations for the second store near the current location among the plurality of stores.
The information processing system according to claim 7. one or more processors
an acquisition step of acquiring the reservation status of at least one of a plurality of stores included in the same facility;
A setting step of setting the number of reservations or the reservation availability rate of the second store included in the plurality of stores based on the reservation status of the first store included in the plurality of stores;
a reservation step capable of accepting a reservation for the second store from a user, with the number of reservations or the reservation availability rate of the second store set by the setting step as an upper limit;
Information processing method that performs an acquisition step of acquiring the reservation status of at least one of a plurality of stores included in the same facility;
A setting step of setting the number of reservations or the reservation availability rate of the second store included in the plurality of stores based on the reservation status of the first store included in the plurality of stores;
a reservation step capable of accepting a reservation for the second store from a user, with the maximum number of reservations or the reservation availability rate of the second store set by the setting step as an upper limit;
Information processing program for executing by one or more processors.

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