JP2003216852A - Reservation system for mother and newborn baby hotel - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a reservation system which matches with the actual state of mother and newborn baby hotels. <P>SOLUTION: The reservation system for mother and newborn baby hotel is equipped with an input means 1 of inputting a check-in date of a user and the length of his or her stay, a stay schedule period setting means 2 which sets a stay schedule period obtained by adding a specified extra period before and after the inputted desired stay period, a reservation information storage means 3 which stores information on the reservation state of guest rooms, a reservation permission decision means 4 which decides whether or not the user can stay by comparing the set stay schedule period with the information on the reservation state of the guest rooms, and a reservation information update means 5 which regards the stay schedule period as a stay reservation period and updates the reservation information on the guest rooms when the user can stay. <P>COPYRIGHT: (C)2003,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a reservation system in a mother / newborn accommodation hotel that allows a newborn to stay with a mother.

[0002]

2. Description of the Related Art After delivery from a maternity hospital, postpartum mothers generally return to their homes with their newborn baby and have a rest. However, at home, he is often overwhelmed by housework and is unable to adequately provide rest and newborn care. Therefore, the applicant has proposed a mother / newborn accommodation hotel in which a newborn can be accommodated with the mother (Japanese Patent Application No. 200).
01-350689). This is characterized by having a plurality of guest rooms and a newborn baby room, each room having a baby bed or baby bed installation space for newborn baby, and the newborn baby room having the number of baby beds or baby bed installation space corresponding to each guest room. By providing care for the newborn baby by the care staff in the newborn room, both the care of the newborn baby and the postnatal resting of the mother can be achieved.

[0003]

In order to stay at such a hotel, a method is used in which the mother reserves a check-in date based on the expected date of childbirth that the mother heard from the doctor in advance. In most cases, the expected date of delivery and the actual date of delivery are not exactly the same, and therefore the actual check-in date is inevitably shifted before or after the scheduled check-in date. Therefore, with the reservation system like the conventional hotel, even if you make a reservation for the above hotel, you can not secure a room if the birth is early,
On the other hand, if delivery is delayed, it will be treated as canceled, so it was not suitable for the actual situation. The present invention has been made to solve the above problems, and an object of the present invention is to provide a reservation system suitable for the actual conditions of a mother / newborn accommodation hotel.

[0004]

[Means for Solving the Problems] The invention according to claim 1 is a reservation system for a mother / newborn accommodation hotel, in which a newborn and its mother stay, and the newborn can be transferred to a newborn room for caring. Input means for inputting customer's check-in date and number of stay days, means for setting a planned stay period in which a predetermined preliminary period is added before and after the entered desired stay period, and information on the reservation status of the room are stored And a reservation permission determining means for determining whether or not the guest is allowed to stay by comparing the set expected stay period with the information on the reservation status of the guest room, and when the stay is possible, the above With the planned stay period as the stay reservation period, there is a reservation information updating means for updating the reservation information of the guest room, and even if the actual check-in date is shifted before or after the scheduled check-in date,
If there is a deviation within a predetermined period, the guest's guest room can be secured and allowed to stay.

The invention according to claim 2 is the main occupancy number which is the occupancy number of guest rooms allocated to the input desired stay period in the reservation system of the mother and newborn hotel accommodation according to claim 1 above. Is set to a value of 1 or less, the spare occupancy, which is the occupancy of the guest rooms allocated in the spare period, is set to a value smaller than the main occupancy, and the total of the main occupancy and the spare occupancy on the day is set to the above. This is information on the reservation status of the guest room, which makes it possible to avoid unnecessary reservations for the guest room and fully utilize the guest room. The invention according to claim 3 is
By inputting the check-in date and the number of stay days that the customer contacted after giving birth from the input means, this is set as a new stay reservation period and the information on the reservation status of the above-mentioned guest room is updated. The reservation status can be accurately grasped, and the guest rooms can be used more efficiently.

The invention according to claim 4 is provided with means for displaying the information on the reservation status of the guest room every day, and
The information on the reservation status of each day displayed above is displayed using a different sign depending on the total number of main occupancy and reserve occupancy on that day, which facilitates the reservation status of guest rooms. It becomes possible to grasp. The invention according to claim 5 is arranged such that the main occupancy number and the spare occupancy number of the day are color-coded and displayed.

[0007]

BEST MODE FOR CARRYING OUT THE INVENTION As a mother / newborn accommodation hotel which constitutes the present invention, a mother / newborn accommodation hotel is provided in a new building, or is installed in an existing building by renovating the existing building, or a specific floor of an existing building such as a hotel. It may be installed here by repairing. In this case, as shown in FIG. 1, the hotel includes, as an example, an accommodation department 10 and a childcare / care department 20 for a predetermined area. The accommodation department 10 has a plurality of guest rooms 11, for example, 50 to 60 rooms in which a newborn baby and his / her mother stay, and in each guest room 11, a bed 11a for a mother and a baby bed installed near the bed 11a. 11b,
Toilet, shower, washroom, vanity, closet, TV, refrigerator, safe, internet, telephone, etc. The accommodation department 10 is provided with a guest room 12 in which a father or grandparents can stay, a linen storage 13, a laundry 14, and the like. Further, the childcare / care department 20 has a newborn room 21 for caring for the newborn baby in the daytime, a nurse station 22 provided adjacent to the newborn baby room, a sun terrace 23, and a bathroom 2
4, a relaxation room 25, an educational and recreation room 26, and the like, and the newborn baby room 21 has baby beds 21b of the number corresponding to the guest room 11, a nursing corner 21c, and a nurse call (not shown). In addition, this hotel has 3 public areas such as the front desk 31, lobby 32, smoking corner 33, corridor, stairs and elevator.
4, shared department 3 with equipment machine room 35, warehouse 36, etc.
0 and personal computer (personal computer) 41P
Office room 41 where is installed, rest room 42, changing room 43,
An office section 40 having a night watch room 44, a reception room 45, a shop and a showroom 46, and a restaurant 5
1. A beverage department 50 having a kitchen / food storage 52 and a parking lot 60 are provided.

Next, a method of operating the hotel will be described with reference to the flow chart shown in FIG. First, the mother prepares for childbirth (step S1), then is admitted to the maternity hospital for childbirth (step S2), and after leaving the maternity hospital, stays at the mid-term maternity care hotel for mother / newborn baby described in Fig. 1. Yes (step S3). In this hotel, mainly maternal care (step S4), childcare consulting (step S5), and newborn care (step S6) are performed in parallel. In the maternal care in step S4, step S
In step 41, a mother's health consultation is provided to support recovery of the mind and body, a medical check is performed in step S42, and a health chart is created by counseling in step S43 (step S44). Step S45), postpartum exercises, exercises such as aerobics (Step S46), communication (Step S47), relaxation such as skin care and massage (Step S48), life support such as laundry agency (Step S49), etc. are selected. Can be done on a regular basis. Further, in the above-mentioned childcare consulting in step S5, care and anxiety are removed by the childcare consulting for the mother and father (step S51), and childcare guidance such as formulating / feeding, changing diapers, and bathing is provided (step S52). ), And counseling is performed (step S53). In addition, a child care chart is created (step S54), health consultation (step S55),
Childcare product guidance, sales / rental consultation (step S56)
And early childhood education consultation (step S57). In the newborn baby care of step S6, newborn baby care is provided to provide a sense of security and time. Basically, the daycare of step S6A is performed, and the nightcare of step S6B is optionally performed. In this case, a healthy record of the newborn baby is created (step S61), and in the day care of the above step S6A, the newborn baby is kept in the newborn room 21 from 8:00 am to 9:00 pm for feeding, changing diapers, taking a bath, and so on. Sunbathe. On the other hand, at night, for example, from 9 pm to 8 am the next morning, in principle, a newborn baby is placed in the same room as the room 11 where the mother stays, and the newborn baby is not kept. However, due to the night care in the step S6B, the newborn baby can be kept in the newborn room 21 by a small number of personnel in the nighttime at the request of the mother (step S6).
2), care for the newborn such as breastfeeding and changing diapers (step S63). In addition, as a care other than the newborn baby, optional child support is provided in which a kindergarten / school is picked up and childcare is performed on behalf of the mother (step S6).
4).

Further, in the present embodiment, step S7
After-sales care will be provided after the return to home, which will be affiliated with the following facilities via the network. For example, the partnership with the obstetrics and gynecology hospital in step S71,
Alliance with sports club in step S72, step S
73 tie-ups with aesthetics, step S74 with hotel, step S75 with childcare industry,
There is a partnership with the pediatric hospital in step S76.

According to the above description, the baby bed 11b is located in each guest room 11, and the newborn baby room 21 is further provided.
The baby bed 21b is also located at this position. These baby beds 11b and 21b are used as day care in step S6A during the daytime (8 am to 9 pm as an example).
Then, the newborn baby is stored in the newborn room 21 by the facility side and laid on the baby bed 21b to release the mother from the newborn baby. The mother takes care of the mother in step S4, step S4.
You can enjoy 5 childcare consulting and go out and enjoy shopping if possible. On the other hand, at night (9 pm to 8:00 am the next morning), as a general rule, the newborn baby is transferred to the baby bed 11b of the guest room 11 where the mother is and laid down, and the mother is in charge of managing the newborn baby, and the skinship with the mother is performed. So that Due to the day care in step S6A, when a newborn baby is kept in the newborn baby room 21, the staff who provides childcare is mainly employed by qualified persons such as midwives, nurses and nursery teachers. Moreover, since the mother takes care of the newborn baby at night, only emergency personnel are required as nighttime staff. Therefore, according to the operation method of the present invention, since the number of staff members at night can be reduced, the hotel can be operated efficiently. On the other hand, even at nighttime, there are times when the mother wants the baby to be taken care of due to poor physical condition of the mother, lack of sleep, mood change, etc. Number of staff in newborn room 2
It is set as a night care hotel in step S6B for caring for a newborn by deploying it at No. 1. With this, at night,
Newborns can be temporarily entrusted to this small number of personnel.

The personal computer 41P provided in the office 41 of the office department 40 performs various management such as management of guests, management of salaries of staff, management of supplies such as diapers, etc. In the present embodiment, a mother / newborn accommodation hotel reservation system is built in so that reservations for guests can be managed. FIG. 3 is a functional block of a reservation system for a mother / newborn accommodation hotel according to the present invention. In FIG. 3, reference numeral 1 is an input means for inputting a scheduled check-in date A and a planned stay N of the mother and the newborn baby. Two
Is a scheduled stay period setting means for setting a scheduled stay period of the user by adding a predetermined preliminary period n before and after the input desired stay period, and the scheduled stay period is from n days before A to ( N + n) days later. Further, 3 is a reservation information storage means for storing information on the reservation status of the guest room, and 4 is a planned stay period set by the planned stay period setting means 2 and information on the reservation status of the guest room in the reservation information storage means 3. Reservation permission determining means for checking whether or not the accommodation can be reserved by checking whether or not there is a room in which the guest can stay by collating 5
Is a reservation information updating unit for updating the information on the reservation status of the guest room stored in the reservation information storage unit 3 when the above-mentioned expected stay period is the stay reservation period, and 6 is the reservation status of the guest room. A display means for displaying information, a guest's accommodation fee, and the like, and an output means 7 for printing out the information displayed on the display means 6.

Next, a reservation system for a mother / newborn baby accommodation hotel according to the present invention will be described with reference to the flowchart of FIG. First, a reservation or confirmation from a customer is accepted (steps S100 and S110). In this example, the reception work includes the work of accepting a reservation from a user who is planning to give birth, and the work of receiving a check-in date after birth from a customer who has already made a reservation and confirming the final stay date. When there is a notification from the customer R about the reservation, he / she operates the personal computer 41P and inputs the reception date, the expected date of birth of the customer R, the scheduled check-in date, and the expected number of stays, which the doctor heard. (Step S120). When a confirmation message is received from a user who has already reserved, the process proceeds to step S180, which will be described later, to confirm the reservation of the guest room. Next, a planned stay period is set (step S1)
30). In the above scheduled stay period, if the scheduled check-in date and the number of stay days desired by the user are, for example, 6 days from April 12 as shown in FIG. 5A, the preliminary period is 6 days. April 6 6 days before April 12
6 days from April 17, the scheduled check-out date
It will be set until April 23, the day after. Then, in order to check whether or not there is a guest room in which the guest can stay by collating the planned stay period with the information on the reservation status of the guest room stored in the reservation information storage means 3, the guest room allocation is calculated (step S140). ). In addition, the above-mentioned FIG.
In FIGS. 5 (b), 5 (c), and 6 used in the following description, the desired stay period and the preliminary period are shortened to 6 days, respectively, to make the diagrams easier to see, but normally, the desired stay period is 1
It is about 0 to 15 days, and each preliminary period is set to about 2 weeks. Further, the preliminary period may be different days before and after the desired stay period.

The guest room allocation calculation allocates all the number of days of the planned stay period, which is three times the actual stay period, to one guest room even though the user actually stays for six days. Since the reservation of the guest room becomes unnecessarily full and the guest room cannot be efficiently utilized, this is done to solve such a problem.
FIGS. 5A to 5C are diagrams showing the number of passengers occupied by passengers A, B, and C used to create the information on the reservation status of the guest rooms stored in the reservation information storage means 3, and for example, FIG. , The reserved occupancy of guest rooms from April 12th to April 17th, which is the desired stay period of the guest A to be reserved, is 0.8 room, and in April of the preliminary period before and after the desired stay period, 9th to 11th April
Reservation occupancy from April 18th to April 20th is 0.6 rooms,
Furthermore, before and after the above period, April 6th to April 8th, April 2nd
The reserved occupancy rate from 1st to 23rd April will be 0.4 rooms. The information on the reservation status of guest rooms is obtained by accumulating the number of guest rooms A, B, C, etc. occupied, and for example, as shown in FIG. 6A, a bar graph showing the number of reserved rooms for each day. Display with. As a result, for example, it can be seen that 24 rooms have been reserved on April 11, and 27 rooms have been reserved on April 12.

The reservation permission judging means 4 compares the planned stay period set by the planned stay period setting means 2 with the reservation information in the reservation information storage means 3 to check whether there is a room in which the guest can stay. It is determined whether or not it is possible to reserve accommodation (step S150). For example, if the total number of guest rooms of the mother / newborn accommodation hotel is 30, the reservation of the customer R can be accepted because there is a vacant room during the entire stay period of the customer R. In this way, when the guest room is secured, the reservation of the customer R is accepted,
The information on the reservation status of the guest room stored in the reservation information storage means 3 is updated (step S160). If the guest room cannot be secured, the guest R is informed that the room is full,
No reservation is accepted (step S170).

By the way, the reservation status of the guest room is shown in FIG.
It is easier to understand numerically the bar graph as shown in (a), but as shown in FIG. 6 (b), by displaying the signs color-coded according to the occupancy of the guest room on each day, It is possible to easily understand the reservation status of the guest room. For example, from April 1st to April 4th, the room is fully occupied, so it is displayed as a red sign (a filled square in the figure).
Occupancy rate of guest room is 90% on 5th of April, 7th of April and 12th of April
So an orange sign (a finely shaded rectangle in the figure)
To be displayed. Also, if the occupancy rate of the guest room is 80% or more, the yellow sign (coarse shaded rectangle in the figure), if the occupancy rate of the guest room is 60% or more, the green sign (dotted square in the figure), the occupancy rate of the guest room is Less than 60% is indicated by a blue mark (white square in the figure). With this, the reservation status of the guest room can be seen at a glance. The bar graph of FIG. 6A or the calendar of FIG. 6B can be displayed on the display of the personal computer 41P (not shown) which is the display unit 6, and can be printed out from the output unit 7 such as a color printer. It should be noted that the calendar may display signs colored according to the number of vacant rooms in each day.

When a confirmation message is received from the user who has already reserved, the process proceeds to step S180 to confirm the reservation of the guest room. Here, after inputting the birth date, maternity hospital discharge date, check-in reservation date, reservation stay number,
In step S160, the information on the reservation status of the guest room in the reservation information storage unit 3 is updated. In this case, the reservation status information of the guest room is updated by setting the number of occupied guest rooms in the new reserved stay period calculated from the input check-in reserved date and reserved input stay date to 1.0. If the reservation is not confirmed even after a predetermined number of days have passed since the check-in date when the reservation was initially made, a cancellation fee will be charged.
Here, as the day after the lapse of the predetermined number of days, the last day of the preliminary period or the like is set.

FIG. 7 shows an example of the customer's settlement management screen 70 displayed on the display means 6. This settlement management screen 70 is
It has a schedule display unit 71, a stay days display unit 72, an accommodation fee display unit 73, a night care additional fee display unit 74, and an amount display unit 75. Specifically, the schedule display section 71 displays the reception date entered at the time of reservation or confirmation,
The expected birth date, check-in reservation date, actual birth date, maternity hospital discharge date, etc. are displayed, and the stay days display section 72 shows the check-in date, the check-out date, and the period from check-in to check-out, that is, the stay. The number of days is displayed. The accommodation fee display unit 73 displays the accommodation fee from the number of stay days. For example, if the number of stay days is 15 days and the basic number of days is set to 10 days in advance as a system,
Since the number of stay days is over for five days from the basic date, the basic charge and the additional amount calculated by a certain calculation formula are displayed. Such calculation is preset as a program. In addition, the night care additional fee display portion 74 displays the night care additional fee obtained by multiplying the number of requested days obtained from the number of night care request days input in advance by the night care fee per day and the above request date. The amount display portion 75 displays the total amount of accommodation charges, night care additional charges, and the like.

[0018]

As described above, according to the present invention,
A reservation system for a mother / newborn hotel where the newborn and her mother stayed and moved the newborn to the newborn room for care, and input means for inputting the check-in date and the length of stay of the user, and the above input A means for setting a planned stay period in which a predetermined preliminary period is added before and after the desired stay period, a means for storing information on the reservation status of the guest room, and information on the set scheduled stay time and the reservation status of the guest room And a reservation permission determining means for determining whether or not the user is allowed to stay, and a reservation information updating means for updating the guest room reservation information when the stay is possible, with the planned stay period as the stay reservation period. Since the system is equipped with, even if the actual check-in date is earlier or later than the scheduled check-in date due to the early or late birth of the user, If the deviation in between, so can stay not in the cancellation treatment, it is possible to build a reservation system that matches the actual situation of the mother and neonatal accommodation hotel.
Further, the main occupancy, which is the occupancy of the guest rooms allocated to the above-mentioned desired stay period, is set to a value of 1 or less, and
The reserve occupancy, which is the occupancy of the guest room allocated in the reserve period, is set to a value smaller than the main occupancy number, and the total of the main occupancy number and the reserve occupancy number on the day is used as the information on the reservation status of the guest room. , It is possible to avoid unnecessary reservations for a guest room, and to utilize the guest room efficiently. Furthermore, since the check-in date and the number of stay days that the customer contacted after giving birth is input from the input means and this is set as a new stay reservation period, the reservation information of the above-mentioned guest room is updated. Can be accurately grasped and the guest room can be utilized more efficiently. Also,
A means for displaying the information on the reservation status of the guest room is provided for each day, and the displayed information on the reservation status for each day is displayed using a different sign depending on the total number of the main occupancy and the spare occupancy of the day. Since it is displayed as, it is possible to easily grasp the reservation status of the guest room.

[Brief description of drawings]

FIG. 1 is an explanatory diagram of a hotel scale according to an embodiment of the present invention.

FIG. 2 is a flow chart showing a method of operating a mother / newborn accommodation hotel according to the present embodiment.

FIG. 3 is a functional block diagram of a reservation system for a mother / newborn accommodation hotel according to the present embodiment.

FIG. 4 is a flowchart showing a reservation system for a mother / newborn accommodation hotel according to the present embodiment.

FIG. 5 is a diagram showing the number of occupied guest rooms according to the present embodiment.

FIG. 6 is a diagram showing information on a reservation status of a guest room according to the present embodiment.

FIG. 7 is a diagram showing an example of a settlement management screen according to the present embodiment.

[Explanation of Codes] 1 input means, 2 expected stay period setting means, 3 reservation information storage means, 4 reservation permission determination means, 5 reservation information update means, 6 display means, 7 output means, 10 accommodation department,
11 guest rooms, 11a Mother's beds, 11b, 21b
Baby bed, 12 guest rooms, 13 linen storage, 14 laundry, 20 childcare and care departments, 21
Newborn baby room, 21c nursing area, 22 nurse station, 23 sun terrace, 24 bathroom, 25 relaxation room, 26 entertainment room, 30 shared department, 31 reception, 32 lobby, 33 smoking corner, 34 public, 35 equipment room, 36 Warehouse, 40 Offices, 41 Office, 41P PC, 42 Rest Room, 43 Changing Room, 44 Overnight Room, 45
Reception room, 46 stand / showroom, 50 beverage department, 51 restaurant, 52 kitchen / food store, 60 parking lot, 70 settlement management screen, 71 schedule display section, 72 stay days display section, 73 room charge display section, 74
Night care additional charge display, 75 amount display.

   ─────────────────────────────────────────────────── ─── Continued front page    (72) Inventor Takayuki Matsunaga             5-22 Nakamachidai, Tsuzuki-ku, Yokohama-shi, Kanagawa             Issue Boshicom Co., Ltd. (72) Inventor Junichiro Ishizuka             5-22 Nakamachidai, Tsuzuki-ku, Yokohama-shi, Kanagawa             Issue Boshicom Co., Ltd. (72) Inventor Koichi Sato             No. 2 Tsukutocho, Shinjuku-ku, Tokyo Co., Ltd.             Kumagai Gumi Tokyo Head Office (72) Inventor Masaya Kusaka             No. 2 Tsukutocho, Shinjuku-ku, Tokyo Co., Ltd.             Kumagai Gumi Tokyo Head Office

Claims (5)

[Claims] 1. A reservation system for a mother / newborn hotel where a newborn and her mother stay, and the newborn can be transferred to a newborn room for care, and an input for inputting the check-in date and the length of stay of the user is input. Means, means for setting a planned stay period in which a predetermined preliminary period is added before and after the input desired stay period, means for storing information on the reservation status of the guest room, the preset planned stay period and the above Reservation permission determination means for determining whether or not the guest is allowed to stay by checking the information on the reservation status of the guest room, and if the stay is possible, information on the reservation status of the guest room with the planned stay period as the stay reservation period. A reservation system for a mother / newborn hotel, which is provided with a reservation information updating means for updating. 2. The main occupancy, which is the occupancy of the guest rooms allocated to the input desired stay period, is set to a value of 1 or less, and the reserve occupancy, which is the occupancy of the guest rooms allocated to the preliminary period, is set to the above value. The value of the main occupancy is set smaller than the main occupancy, and the total of the main occupancy and the spare occupancy is used as information on the reservation status of the guest room on that day. Reservation system. 3. The check-in date and the number of stay days, which the customer has contacted after giving birth, are input from the input means, and this is used as a new stay reservation period, and the information on the reservation status of the guest room is updated. Claim 1 or claim 2 characterized
Reservation system for mother / newborn accommodation hotels described in. 4. A means for displaying the information on the reservation status of the guest room for each day is provided, and the reservation status of each day displayed is different depending on the total number of the main occupation number and the spare occupation number of the day. The mother according to any one of claims 1 to 3, characterized in that it is displayed using a sign.
Reservation system for newborn accommodation hotels. 5. The accommodation of a mother / newborn baby according to claim 4, wherein the information on the reservation status is displayed in different colors according to the total number of the main occupation number and the reserve occupation number of the day. Hotel reservation system.