JP2018092629A - Store management system, control method for store management system, program for store management system, and recording medium - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a technical idea for storing information on a vehicle number related to a vehicle and an owner and user of the vehicle and service content including information provision of maintenance and a secondhand car or the like in each store, and for transmitting the stored information to a customer, and for simplifying accounting processing in each store.SOLUTION: A vehicle number of a vehicle is automatically recognized from an image, and information on the vehicle number and an owner/user of the vehicle and service content including information provision of maintenance and a secondhand car or the like in each store are transmitted to a customer who uses the vehicle, and accounting processing in each store is performed.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a store management system, a control method for a store management system, a program for a store management system, and a recording medium mainly related to information management in vehicle maintenance of a gas station.

  The environment surrounding the current automobile society is changing rapidly, and particularly the so-called gas station management continues to be difficult. In the past, selling gasoline was the pillar of management, but in addition to the major fluctuations in gasoline prices, dramatic improvement in vehicle fuel efficiency, the emergence of hybrid cars and electric cars, etc., along with the merger of oil original sales companies Management efforts related to gas station sales are being sought from various perspectives such as requests for rationalization of management at gas stations. For this purpose, various ideas and efforts have been made. Ultimately, today's gas stations, other than gasoline, such as engine lubricants and tire sales, as well as inspection / maintenance / sales of goods, etc. In addition, the inventor came to the idea that it is important not only to provide services, but also to comprehensively handle all product sales related to vehicles such as sales of used cars.

  In order to ensure the sale of these products, the customer's requirements are accurately grasped, for example, where inspections are performed, and consumables and equipment other than inspections are exchanged at what frequency and how, and Is required not only to collect information on when the next exchange will be made, but also to accurately provide customers with information on vehicles and improve sales.

  In particular, the sale of used cars is not only expensive, but it can be easily linked to subsequent sales such as maintenance and equipment supply. It is generally not well known to sell used cars at a gas station or mediate sales. For this reason, it is extremely important to inform the customer of the products to be handled and the current inventory status as necessary.

  On the other hand, technical ideas using various methods are disclosed for the purpose of further activating the vehicle service industry.

Japanese Patent Laying-Open No. 2015-56063 JP 2003-203128 A Japanese Patent No. 4229971

  First, in Patent Document 1, in an information management system for obtaining inspection information regarding vehicle maintenance, it is determined whether or not vehicle identification information based on the vehicle number of the vehicle is stored. A technical idea that makes it possible to receive a message is disclosed. However, no specific disclosure has been made regarding the response to the entire system for managing vehicle maintenance information for all customers who receive vehicle maintenance services from a large number of stores.

  Next, Patent Document 2 discloses a technical idea of automatically transmitting service information relating to vehicle maintenance from a maintenance facility to a customer in an information management system for transmitting service information relating to vehicle maintenance to the customer. However, no specific disclosure has been made with respect to, for example, sending trading information about used cars.

  In addition, it is ultimately the vehicle sales that are considered to contribute most to the stability of the gas station management. In this regard, Patent Document 3 merely provides a technology that can enhance cooperation with used car sales companies and new car sales companies.

  The various conventional circumstances have been described above. In addition, for example, when a specific gas station is a privately operated gas station, there is no linkage with other gas stations, for example, a sales management system that manages the overall operation of the gas station, for example, It takes a lot of money to operate. In addition, even if various information related to, for example, a gas station is stored and accumulated in, for example, a database, the amount of information collected alone is limited.

  The present invention is intended to solve such problems, and in companies and business entities that supply information related to products at stores such as gas stations or maintenance related information at stores that perform vehicle maintenance, etc., The object is to easily obtain vehicle-related information, to easily provide vehicle-related information to customers who receive provision of goods, services, etc., relating to vehicles, and also to provide information related to vehicle buying and selling. Furthermore, it is providing the environment so that the accounting process etc. in each store can be processed easily. In addition to creating an environment where sales activities can be easily performed through exchanging information with customers using portable terminals, it is also necessary to provide an environment where each item requiring customer consent can be easily performed via portable terminals. It is in.

  That is, for example, for a single-operated gas station, a sales management system according to the present invention is not only developed and supplied to each single-operated gas station, but also a system including management, analysis, etc. of information associated with system operation. For example, by operating by a specific company, business entity, etc., the overall system construction and operation costs can be kept low. To that end, not only a system that can handle the management form of a gas station, for example, independent operation, operation of a small number of stores, operation of a large number of stores, etc., but also a store that repairs scratches due to vehicle inspections, contact accidents, etc. On the other hand, the purpose is to make it possible to keep the overall cost low by adopting a corresponding system. In addition, for example, it is also an object to construct a sales management system capable of collecting a wide range of information on, for example, a vehicle by collectively managing information from each store. Furthermore, the final purpose is to enable the enhancement of the management base of the entire industry engaged in providing services to vehicles.

  In addition, in light of the fact that the most contributory to the stability of gas station management is ultimately considered to be vehicle sales, it is not to strengthen cooperation with used car sales companies and new car sales companies. , A store management system, a control method of the store management system, a store that contributes to the ability of the gas station management itself to sell used cars or new cars to customers or to potential customers. It is an object of the present application to provide a management system program and a recording medium.

  Thus, in order to solve the above-described problems, the present invention automatically recognizes the vehicle number of the vehicle from the image and manages information related to the vehicle-related products and services. That is, according to the car number, the vehicle information including the vehicle owner and user information, the information about the store, and the service content including the provision of information such as maintenance at each store and used car (or may be a new car) are stored. In addition, the maintenance and service contents for each vehicle are stored, transmitted to the customer who uses the vehicle based on the stored information, and the accounting process at each store can be simplified. In particular, we will focus on further activation of merchandise sales and service related to vehicles.

In other words, in the first aspect of the store sales promotion device of the present application, customer information including store visit history information related to the vehicle is stored in association with vehicle number information for identifying the vehicle related to at least one store. A first storage unit, a second storage unit in which service performance necessary information necessary for performing a desired service related to the vehicle is stored in association with the vehicle number information, and a vehicle that has visited the store An image pickup unit for picking up the vehicle number of the vehicle visited, an image recognition unit for recognizing the vehicle number information of the vehicle coming from the image taken by the image pickup unit, and the vehicle vehicle number from the first and second storage units A control unit that extracts store visitor customer information and store vehicle service execution necessary information associated with information, and an output unit that outputs the extracted store vehicle customer information and store vehicle service execution necessary information. Equipped with a,
The sales estimate information and / or auction information related to the vehicle can be displayed on the output unit in conjunction with the customer information on the customer at the store and / or information on performance of the vehicle at the store.

  In the above description, “related to at least one store” means related to an arbitrary store from one or more stores as well as a specific store. In addition, as shown in Table 1, for example, “information necessary for performance of a desired service related to a vehicle” is desired in various ways (from a customer) in relation to a vehicle, and is sold or promoted (from a dealer). This means information defined as the minimum necessary for each service type in performing various services. However, the information is not limited to the information described in Table 1. That is, various services other than those described in the table are possible as desired services, and the information defined for each desired service type is the minimum information, and information other than those specified in the table is defined. There may be cases. Specifically, vehicle information items include vehicle registration number or vehicle number, vehicle name, body number, model, prime mover model, total displacement or rated output, owner's name or name, date of registration / issue year Month, day, first year registration, vehicle type, passenger capacity, usage, private business, car body shape, maximum loading capacity, vehicle weight, total vehicle weight, length, width, height, front axle weight Information such as front / rear axle weight, rear axle weight, rear axle weight, fuel type, model designation number, category classification number, expiration date of validity period, and other remarks may be specified, all of which are desired. Stipulated according to the service

  As a feature of the present application, when the photograph 17404 column is pressed on the vehicle display list screen (FIG. 17) which is the basic screen, it is immediately linked to FIG. 20 including a sale estimate column 20801, an auction information column 20802 and the like which will be described later. It is like that. This is an example of an option to trade in the current car and purchase a new car at the time of “vehicle inspection (offer of sale)” in the scenes of all service offer offers exemplified in Table 1. , The current car is sent to the car inspection, and the option to supplement the necessary maintenance is always timed to let the customer consider it by sales talk, and when the customer considers it, immediately provide purchase estimate information and car sales information This is secured in terms of the system so that it can be connected to. This achieves the ultimate purpose of the present application, which enables the gas station management itself to sell used cars or new cars to gas station customers or potential customers. In order to support this from the system side, the connection of information is configured so that the conversation in providing the service as shown in Table 1 above is potentially connected to “car sales”. In other words, all “information necessary for the performance of a desired vehicle-related service” is intended to lead to vehicle sales.

  Moreover, the 1st aspect which concerns on the said store sales promotion apparatus can take the 2nd aspect further provided with the means by which the information regarding the vehicle buying and selling which the owner or user of the said vehicle desires was input.

Moreover, in order to solve the said subject, the 1st aspect which concerns on the store sales promotion system of this application is a store apparatus provided with the imaging device, the image recognition part, and the store apparatus control part at least, The said store apparatus and a network Mobile terminal devices connected to each other, a management device connected to at least the store device via a network and provided with a management control unit, and a storage device connected to the store device and the management device via the network. A store sales promotion system,
The storage device stores a customer information including store visit history information related to the vehicle in association with vehicle number information for identifying the vehicle, and performs a desired service related to the vehicle. A second storage unit that stores necessary service performance information associated with the vehicle number information,
The imaging unit images a visit vehicle number related to a visit vehicle that has visited the store related to the store device, and the image recognition unit recognizes the visit vehicle number information of the visit vehicle from an image taken by the imaging unit, The store control unit or the management control unit takes out visit vehicle customer information and visit vehicle service performance necessary information linked to the visit vehicle number information from the first and second storage units, the store control unit or the The management control unit outputs the retrieved visitor vehicle customer information and the visitor vehicle service execution necessary information to the portable terminal device, and links the visitor vehicle customer information and / or the visitor vehicle service execution necessary information to the vehicle. Such sale estimate information and / or auction information can be displayed on the portable terminal device.

Moreover, in the first aspect relating to the store sales promotion system, the store relates to a plurality of stores,
The second aspect may further include means for inputting summing-related information related to an arbitrary store from among the plurality of stores.

Moreover, in order to solve the said subject, the 1st aspect which concerns on the store sales promotion program of this application is a customer who associates a computer with the vehicle number information for identifying a vehicle, and contains the visit history information concerning the said vehicle. A first storage unit for storing information, a second storage unit for storing service execution necessary information necessary for performing a desired service related to the vehicle in association with the vehicle number information, and a store visit From an image capturing unit that captures a store vehicle number related to a store vehicle, an image recognition unit that recognizes store vehicle number information of the store vehicle from an image captured by the image capturing unit, and the first and second storage units, A control unit for extracting visitor vehicle customer information and visitor vehicle service execution necessary information associated with the visitor vehicle number information, and the extracted visitor vehicle customer information and visitor vehicle service execution necessary information. A program to function as an output unit for force,
The sales estimate information and / or auction information related to the vehicle can be displayed on the output unit in conjunction with the customer information on the customer at the store and / or information on performance of the vehicle at the store.

  Further, in the first aspect relating to the store sales promotion program, a second aspect may be adopted in which the computer is further functioned as a means for inputting information relating to vehicle sales desired by the owner or user of the vehicle. it can.

Moreover, in order to solve the said subject, the 1st aspect which concerns on the store management program of this application is a store apparatus provided with at least an imaging device, an image recognition part, and a store apparatus control part, The said store apparatus and a network A portable terminal device to be connected; a management device connected to at least the store device via a network and provided with a management control unit; and a storage device connected to the store device and the management device via the network. A program in a store sales promotion system,
A first storage unit storing customer information including store visit history information relating to the vehicle in association with vehicle number information for identifying the vehicle, using the computer as the storage device; and a desired service related to the vehicle And a second storage unit in which service execution necessary information necessary for the performance is stored in association with the vehicle number information.
The computer is caused to function as an imaging unit so as to image the vehicle number of the vehicle that has visited the store associated with the store device, and the computer is used as the image recognition unit based on the image captured by the imaging unit. A function of recognizing the visiting vehicle number information, and the computer as the store control unit or the management control unit from the first and second storage units, the visiting vehicle customer information and the store associated with the visiting vehicle number information Function to take out vehicle service performance necessary information, and function to output the retrieved in-store vehicle customer information and in-store vehicle service performance necessary information to the portable terminal device as the store control unit or the management control unit Let
A computer is made to function so that sales estimate information and / or auction information related to the vehicle can be displayed on the portable terminal device in conjunction with the customer information of the customer at the store and / or the information on performance of the vehicle at the store. And

Further, in the first aspect related to the store management program, the store is related to a plurality of stores,
The computer can further function as a means for inputting accounting related information related to an arbitrary store from the plurality of stores, and a second mode can be adopted.

  In addition, in order to solve the above problems, the present application can also be realized as a recording medium on which any one of the above programs is mounted.

In addition to the above aspects, the present invention can also be defined as the following aspects.
That is, in the first aspect relating to the store management system according to the present invention, a store management system for grasping the situation in a store selling vehicle-related products and / or services, at least the management system server, the management Management system including device database, management output device, management input device, store processor, store database, store output device, store system including store input device, terminal device processor, terminal device memory, terminal output device, terminal input device A portable terminal system comprising
Means for inputting first information relating to a vehicle number of a vehicle related to at least one store in the store management system;
Means for storing the first information on the management database and / or the store database by the management server and the management database and / or by a store processor and the store database;
Means for inputting second information relating to at least a vehicle owner and / or a vehicle user relating to the at least one store in the store management system;
Means for storing said second information on said management database and / or said store database by said management server and said management database and / or by said store processor and said store database;
Means for inputting third information related to maintenance and / or service content related to vehicles implemented in the at least one store in the store management system;
Means for storing the third information on the management database and / or the store database by the management server and the management database and / or by the store processor and the store database;
Means for inputting maintenance and / or service contents predicted to occur in the store management system as fourth information;
The fourth information may be stored in the management database and / or in the store database by the management database and / or by the store processor and the store database.

  In the first aspect, in the store management system, at least one of the first to fourth information is transferred to at least one of the management system, the store system, and the portable terminal system. A second aspect further comprising means for displaying can be taken.

Furthermore, in the first or second aspect, means for inputting, as fifth information, information related to vehicle sales desired by the customer in the store management system;
The fifth aspect further includes means for storing the fifth information on the management database and / or the store database by the management server and the management database and / or by the store processor and the store database. be able to.

Furthermore, in the first to third aspects,
The said shop management system can take the 4th aspect further equipped with the means to display the said 5th information on at least 1 system among the said management system, the said shop system, or a portable terminal system.

In the first to fourth aspects,
Means for inputting, as sixth information, accounting-related information summed up for an arbitrary store among a plurality of stores in the store management system;
According to a fifth aspect, the sixth information further includes means for storing the sixth information on the management database and / or the store database by the management server and the management database and / or by the store processor and the store database. Can do.

Furthermore, in the first to fifth aspects,
In the store management system, a sixth aspect may further include means for displaying the sixth information on at least one of the management system and the store system.

In the first aspect regarding the control method of the store management system,
A store management system that grasps the situation in a store that sells vehicle-related products and / or services, at least the system includes:
Management device server, management device database, management output device, management system including management input device, store processor, store database, store output device, store system including store input device, terminal device processor, terminal device memory, terminal output A portable terminal system including a device and a terminal input device,
In the store management system, input first information related to a vehicle number of a vehicle related to at least one store,
Storing the first information on the management database and / or the store database by the management server and the management database and / or by a store processor and the store database;
In the store management system, input at least second information relating to the vehicle owner and / or vehicle user relating to the at least one store,
Storing the second information on the management database and / or the store database by the management server and the management database and / or by a store processor and the store database;
In the store management system, input third information related to vehicle maintenance and / or service content performed in the at least one store,
Storing the third information on the management database and / or the store database by the management server and the management database and / or by the store processor and the store database;
The maintenance and / or service content that is predicted to occur in the store management system is input as the fourth information,
Storing the fourth information on the management database and / or on the store database with the management database and / or with the store processor and the store database.

Moreover, in the 2nd aspect regarding the control method of a store management system,
The store management system further includes displaying at least one of the first to fourth information on at least one of the management system, the store system, and the portable terminal system.

Furthermore, in the 3rd aspect regarding the control method of a store management system,
In the store management system, information related to vehicle purchases desired by the customer is input as fifth information,
Further comprising storing the fifth information on the management database and / or the store database by the management server and the management database and / or by the store processor and the store database.

Furthermore, in the 4th aspect regarding the control method of a store management system,
The store management system further includes displaying the fifth information on at least one of the management system, the store system, and the portable terminal system.

Moreover, in the 5th aspect regarding the control method of a store management system,
In the store management system, the accounting related information related to an arbitrary store among a plurality of stores is input as sixth information,
The sixth information is further stored on the management database and / or the store database by the management server and the management database and / or by the store processor and the store database.

Furthermore, in the 6th aspect regarding the control method of a store management system,
The store management system further includes displaying the sixth information on at least one of the management system and the store system.

In the first aspect relating to the store management system program,
A store management system that grasps the situation at a store that sells vehicle-related products and / or services,
At least the system
Management device server, management device database, management output device, management system including management input device, store processor, store database, store output device, store system including store input device, terminal device processor, terminal device memory, terminal output A portable terminal system including a device and a terminal input device,
Means for inputting first information relating to a vehicle number of a vehicle related to at least one store in the store management system;
Means for storing the first information on the management database and / or the store database by the management server and the management database and / or by a store processor and the store database;
Means for inputting second information relating to at least a vehicle owner and / or a vehicle user relating to the at least one store in the store management system;
Means for storing said second information on said management database and / or said store database by said management server and said management database and / or by said store processor and said store database;
Means for inputting third information related to maintenance and / or service content related to vehicles implemented in the at least one store in the store management system;
Means for storing the third information on the management database and / or the store database by the management server and the management database and / or by the store processor and the store database;
Means for inputting maintenance and / or service contents predicted to occur in the store management system as fourth information;
The fourth information is functioned as means for storing the fourth information on the management database and / or the store database by the store database and / or the store processor and the store database.

Moreover, in the 2nd aspect regarding the program of a store management system,
The store management system further functions as means for displaying at least one of the first to fourth information on at least one of the management system, the store system, and the portable terminal system.

Furthermore, in the 3rd aspect regarding the program of a store management system,
In the store management system, means for inputting information related to vehicle purchase and purchase desired by the customer as fifth information, and the fifth information by the management server and the management database and / or by the store processor and the store database. It further functions as a means for storing on the management database and / or the store database.

Furthermore, in the 4th aspect regarding the program of a store management system,
The store management system further functions as means for displaying the fifth information on at least one of the management system, the store system, and the portable terminal system.

Moreover, in the 5th aspect regarding the program of a store management system,
Means for inputting accounting related information related to an arbitrary store from among a plurality of stores in the store management system as sixth information; and the sixth information by the management server and the management database and / or a store processor. And the store database further function as means for storing on the management database and / or the store database.

Furthermore, in the sixth aspect relating to the store management system program,
The store management system further functions as means for displaying the sixth information on at least one of the management system and the store system.

Furthermore, in the recording medium equipped with the store management system program,
It is a recording medium equipped with a program that causes a computer to function the store management system.

  In the description of the above means, the phrase “related to at least one store” means related to an arbitrary store from one or a plurality of stores as well as a specific store. In the present invention, it may be said that storing information is stored. Further, the owner of the vehicle and the person who drives and uses the vehicle at present are assumed to be the same person as the customer.

  According to the present invention, the vehicle number of the vehicle is automatically recognized from the image, and information on the vehicle number, the owner of the vehicle, the user, and the service contents including information on maintenance and used cars in each store are provided in the vehicle. Can be transmitted to customers, simplifying accounting processing at each store, and improving convenience in sales activities for vehicles.

  In addition, since the vehicle display list screen, which is the basic screen, and the screen on which the sales estimate column and the auction information column are presented can be displayed in conjunction with each other on the service side, the gas station management entity itself is the customer of the gas station. In addition, it is possible to support from a system aspect that a used car or a new car can be sold to a potential customer partner.

It is a functional block diagram of the whole store management system concerning one embodiment of the present invention. It is a block diagram of the management system which concerns on one Embodiment of this invention. It is a lineblock diagram of a store system concerning one embodiment of the present invention. It is a block diagram of the portable terminal which concerns on one Embodiment of this invention. It is a figure showing the detail of the portable terminal output device which concerns on one Embodiment of this invention. It is a figure showing the detail of the portable terminal input device which concerns on one Embodiment of this invention. It is a figure showing the vehicle master which concerns on one Embodiment of this invention. It is a figure showing the customer master which concerns on one Embodiment of this invention. It is a figure showing the store master concerning one embodiment of the present invention. It is a figure showing the item master which concerns on one Embodiment of this invention. It is a figure showing the service master which concerns on one Embodiment of this invention. It is a figure showing the store management database which concerns on one Embodiment of this invention. It is a figure showing the inspection result management information which concerns on one Embodiment of this invention. It is a figure showing the management database classified by vehicle concerning one Embodiment of this invention. It is a figure showing the schedule management table according to vehicle concerning one embodiment of the present invention. It is a figure showing the terminal search screen which concerns on one Embodiment of this invention. It is a figure showing the vehicle display list which concerns on one Embodiment of this invention. It is a figure showing the new registration screen which concerns on one Embodiment of this invention. It is a figure showing the estimate preparation screen concerning one Embodiment of this invention. It is a figure showing the vehicle detailed information which concerns on one Embodiment of this invention. It is a figure showing the screen for providing the vehicle maintenance information which concerns on one Embodiment of this invention. It is a figure showing the screen for providing the vehicle maintenance information which concerns on one Embodiment of this invention. It is a figure showing the screen for providing the vehicle maintenance information which concerns on one Embodiment of this invention.

  Hereinafter, embodiments for carrying out the present invention will be described with reference to the drawings. FIG. 1 is a functional block diagram showing a configuration outline of a store management system according to an embodiment of the present invention. A store management system according to an embodiment of the present invention is configured by connecting a management system 20, a related system 240, a store system 30, and the like via a network 10. It should be noted that the store system 30 includes, for example, a store system 301 for a gas station store, a store system 302 for an office, a store system 303 for inspection / maintenance / article sales, etc. according to the purpose. For example, the store system 301 for stores includes a camera 3011 for photographing vehicle car numbers, a printer 3012, a terminal 3013 for employees, and the like. For example, the store system 303 for monitoring, maintenance and sales of goods has a function for managing information, parts, etc. for inspection, maintenance and sales of goods. The store system 30 is a generic term for these store systems. In the figure, the store system 30 and the camera 3011 are represented as separate bodies, but the camera 3011 may be part of the store system 30. Furthermore, the camera 3011 is an example of an imaging device. In addition, when there are a plurality of gasoline stunts to which the present invention is applied, for example, the store system 30 exists as many as the number of stores in principle. Furthermore, it may be configured to be connected to the customer service system 201, the related system 240, etc. via the network 10, or the system configuration may be configured by so-called cloud computing as necessary. . Further, for example, necessary software may be installed from the management system 20 to the store system 30. Furthermore, the management system 20 may be configured to manage information collected in each store system 30. Further, the customer service system 201 may be connected to a plurality of portable terminal service companies 2011 and 201m via the communication line 101, for example.

  As shown in the figure, a car number image (imaging information from a plate) photographed by an imaging device exemplified by a camera 3011 connected (or included) to a store system 301 for storefront, on vehicle verification An image recognition device (not shown) that converts image data such as various character images (imaging information from vehicle verification) into character information is provided as an auxiliary function of the store device processor 32 described later, for example.

At this time, for example,
-Mobile terminal service 1 company 2011 provides services for each region,
-For example, the Hokkaido region is connected to each mobile terminal 40 via the service 1 region 1 network 1211.
For example, the Tohoku area is connected to each mobile terminal 40 via the service 1 area 2 network 1212.
For example, it is also possible to define that, for example, the Kanto region is connected to each mobile terminal 40 via the service 1 region 3 network 1213.
Similarly,
・ Mobile terminal service 2 companies 2012,
It is possible to adopt a configuration in which each mobile terminal (also referred to as a portable terminal) 40 is finally connected nationwide via the mobile terminal service 3 companies 2013,... It should be noted that the entire mobile terminal service company and the service area network are managed separately by a data table (not shown).

  Next, details of the management system 20 will be described with reference to FIG. As shown in FIG. 2, the management system 20 includes a management device database (hereinafter referred to as “management device DB”) 21, a management device server 22, a management output device 23, a management input device 24, and a management device interface 26. It is configured. The management device server 22 processes data relating to management of vehicle maintenance information by a processor (also referred to as a computer), and the management device DB 21 is a program for information processing for management and vehicle maintenance, and various information processed by the program. Etc. are stored. The management output device 23 includes a display, a printer, a speaker, and the like, and outputs and displays various types of information as necessary. The management input device 24 includes a keyboard, a barcode reader, a scanner, and the like, and inputs information as necessary. However, the type of device is not limited to these, and information input is performed. May be substituted or added by any device that allows It should be noted that the management system 20 may be composed of a single system or a plurality of systems as long as it can finally perform business as a store management system.

  Next, details of the store system 30 will be described with reference to FIG. As shown in the figure, the store system 30 includes a store device memory (or database, hereinafter the same) 31, a store device processor 32, a store output device 33, a store input device 34, and a store device interface 36. . The store apparatus memory 31 stores a program for information processing and data such as various information processed by the program. The store apparatus processor 32 processes, for example, information sent from the management system 20 and displays the information on the store output apparatus 33, for example. The store output device 33 includes a display, a printer, a speaker, and the like, and outputs and displays various types of information as necessary. The store input device 34 includes a keyboard, a barcode reader, a scanner, a POS input device, and the like, and inputs information as necessary. However, the types of devices are not limited to these. Rather, it may be replaced or added by any device that allows entry of information. In the store input device 34, input processing is performed from a keyboard or the like as necessary, and the store device processor 32 displays the input information on the store output device 33. The store apparatus processor 32 further transmits information input from the store input device 34 to the management system 20 via the store apparatus interface 36 as necessary. The management system 20 performs vehicle maintenance information management processing in the store apparatus processor 32 according to the transmitted information, and requests further information input from the store system 30 or the like when further information is required. In the store system 30 in which the management device server 22 transmits the information request information via the management device interface 26 and receives the information request information, the store device processor 32 controls the input processing from the store input device 34. Thus, vehicle maintenance information processing is performed through operation of the store system 30.

  Next, details of the portable terminal 40 will be described with reference to FIG. As shown in the figure, the portable terminal 40 includes a portable terminal device memory 41, a portable terminal device processor 42, a portable terminal output device 43, a portable terminal input device 44, a portable terminal device interface 46, and the like. The mobile terminal device processor 42 has a function of performing various information processing related to the mobile terminal 40, and the mobile terminal device memory 41 stores information related to the mobile terminal 40 and a program executed by the mobile terminal device processor 42. The mobile terminal output device 43 includes a display, a printer, a speaker, and the like, and outputs and displays various information as necessary. The portable terminal input device 44 includes a keyboard, a barcode reader, a scanner, a camera, a microphone, and the like, and inputs information as necessary. However, the types of devices are not limited to these. Rather, it may be replaced or added by any device that allows entry of information. The portable terminal device interface 46 controls connection with the service area networks 1211 to 12mn (FIG. 1) and the like. In addition, the portable terminal 40 shall have a function equivalent or more than the portable terminal called a smart phone, for example.

  Next, details of the portable terminal output device 43 will be described with reference to FIG. As shown in the figure, the mobile terminal output device 43 includes a mobile terminal output control unit 431 and an image output unit 4321, an audio output unit 4322, an information output unit 4323, and the like connected thereto. The mobile terminal output control unit 431 transmits information from the mobile terminal device processor 42 to the screen output unit 4321, the audio output unit 4322, the information output unit 4323, and the like.

  Next, details of the portable terminal input device 44 will be described with reference to FIG. As shown in the figure, the mobile terminal input device 44 includes a mobile terminal device input control unit 441 and an image input unit 4421, an audio input unit 4422, an information input unit 4423, and the like connected thereto. . Note that the mobile terminal device input control unit 441 transmits information from the image input unit 4421, the voice input unit 4422, the information input unit 4423, and the like to the mobile terminal device processor.

  Further, the image output unit 4321 and the image input unit 4421 control an image device (not shown) equipped in the portable terminal 40, and the voice output unit 4322 and the voice input unit 4422 are voices installed in the portable terminal 40. A device (not shown) is controlled, and an information output unit 4323 and an information input unit 4423 control an information device (not shown) equipped in the mobile terminal 40. Note that the communication means of these control methods may be any method such as wireless, infrared, or wired.

  The outline configuration of one embodiment of the present invention and the outline of the present invention according to the above are shown above. Note that each system other than the management system 20, the store system 30, and the portable terminal 40, for example, the related system 240, the customer service system 201, and the like has a processor, a memory, and the like (not shown). Similarly to the store system 30 and the portable terminal 40, various information processing is performed as necessary. Next, details and operations of the present invention will be described.

  As shown in the functional block showing the outline of the configuration of the store management system in FIG. 1, the present invention provides a management system that is a comprehensive information processing system for companies and business entities that provide various information related to vehicle maintenance, etc. The vehicle maintenance information relating to the vehicle, which is the first client for the company and business entity, is collected as information relating to each individual (also referred to as “personal information”) from each individual who is the final user who is the second client. The store system 30 is also configured to send the collected vehicle maintenance information and the like (also referred to as “transmission”) to each individual based on the collected individual information. Furthermore, as a means for providing information including the personal information and vehicle maintenance information to each individual and collecting the information from each individual, for example, a portable terminal 40 represented by a smartphone is used. A mobile terminal service 1 company 2011, a mobile terminal service 2 company 2012, a mobile terminal service 3 company 2013,... Shown in FIG. Refers to each business entity that develops services for mobile terminals.

  Next, the vehicle master 70 that manages information on the target vehicle in the store management system will be described with reference to FIG. The vehicle master 70 includes a vehicle master information column 71 that stores the master information of the vehicle master, a vehicle master management column 72 that stores the management information of the vehicle master, a vehicle information 1 column 7301 that indicates the vehicle information of an individual automobile, vehicle information 2 column 7302, vehicle information 3 column 7303, and so on. Further, the vehicle master management column 72 includes a vehicle master classification column 721, a vehicle master small classification column 722, a number column 72001, a registration date column 72002, a vehicle number information column 7201, an automobile verification column 7202, and the like. The car number information column 7201 includes a classification column 72011, a place name column 72012, a classification number column 72013, a hiragana column 72014, a vehicle number column 72015, and the automobile inspection certificate column 7202 includes a vehicle name column 72021, a chassis number column 72022, and a model designation. A number field 72203, a type classification number field 72024, a manufacturer vehicle name field 72025, a vehicle image code field 72026, a vehicle inspection classification field 72027, an insurance company field 72028, an insurance maturity field 72029, a vehicle information field 720210,. In addition, it is configured. The vehicle master 70 is processed by the management device server 22 according to a program stored in the management device DB 21, for example. More specifically, in accordance with information calculated from related information or a vehicle master setting screen (not shown) displayed on the display of the management output device 23, for example, the operator from the keyboard of the management input device 24 of the management system 20 Is created by the management device server 22 in accordance with the program stored in the management device DB 21 based on the information input by the management device server 22, and the created information related to the vehicle master 70 is, for example, data constituting the database as the management device server 22. Is stored on the management apparatus DB 21. In addition, the vehicle master setting screen (not shown) can be configured to have the same format as the vehicle master 70. Furthermore, if necessary, a vehicle master display screen (not shown) according to the contents of the vehicle master 70 is displayed on the management output device 23 by the management device server 22 of the management system 20 and / or on the store system 30, for example. It can also be displayed on the store output device 33 by the store device processor 32. The vehicle master 70 may be input on the store system 30 side and stored in a memory or the like. Further, a configuration may be adopted in which information input and stored on the management system 20 side is transmitted to the store system 30 side, for example, via the network 10, and information input and stored on the store system 30 side may be adopted. A configuration may be adopted in which transmission is made to the management system 20 side.

  Next, information stored in the vehicle master 70 will be described. First, when a customer master related to a gas station, which is a store number 01 □ Δ Slope service station, is registered on January 1, 2016, the vehicle master information column 71 includes, for example, “vehicle master creation date: 2016.01”. .01 Store number: 01 Store name: □ △ slope service station ”is stored. In the vehicle master management field 72, for example, the number field 72001 has “number”, the registration date field 72002 has “registration date”, for example, and the vehicle master classification field 721 has a vehicle number information field 7201, for example. For example, information “car inspection certificate” is stored in the “car number information” and the car inspection certificate column 7202. Further, in the car number information field 7201 of the vehicle master small classification field 722, the classification field 72011 includes, for example, “classification”, the place name field 72012 includes, for example, “place name”, the classification number field 72013 includes, for example, “classification number”, and a hiragana field. 72014 includes, for example, “Hiragana”, the vehicle number column 72015 includes, for example, “vehicle number”,..., And the like, and the vehicle inspection column 7202 includes, for example, “vehicle name”, chassis number column 72022. For example, “chassis number”, “model designation number” in the model designation number field 72023, “type classification number” in the category classification number field 72024, and “manufacturer car name” in the manufacturer car name field 72025, The vehicle image code field 72026 includes, for example, “vehicle image code field”, the vehicle inspection classification field 72027 includes, for example, “vehicle inspection classification”, and the insurance company field 72028 includes, for example, “ Insurance company ", is, for example," insurance maturity "to the insurance maturity column 72029, is, for example," vehicle information to vehicle information column 720 210 ",..., And stores the information and the like, respectively. Further, for example, information “0001” is stored in the vehicle information 1 column 7301 of the number column 72001. Similarly, the vehicle information 2 column 7302 sequentially stores information such as “0002”, and the vehicle information 3 column 7303 sequentially stores information such as “0003”,.

  Next, specific information storage will be described. For example, regarding the first registration contents of the vehicle master related to the gasoline station, which is the store number 01, □ △ slope service station, the vehicle information 1 column 7301 is read by the camera 3011, for example, with the vehicle number of the new vehicle. The image information is converted by a character recognition device (not shown) to obtain vehicle number information as character information, and the registered date of registration is obtained as, for example, January 1, 2016. In the column 72002, for example, “2016.01.01”, when the registration target vehicle is for private use, in the classification column 72011, for example, “for private use”, and when the place name of the car number information is Shinagawa, the place name column 72012 is entered. Is “Shinagawa”, for example, and if the classification number of the car number information is 330, “330” is entered in the classification number column 72013, for example. When the hiragana notation is ah, the hiragana column 72014 is “A”, for example, and when the vehicle number of the car number information is 1234, the vehicle number column 72015 is “1234”,. Each information is stored. Similarly, in the car inspection certificate column 7202, for example, vehicle verification is captured by the camera 3011, and the captured image information is converted by a character recognition device (not shown) to obtain vehicle verification mounting information as character information. Therefore, for example, “XYZ” is displayed in the vehicle name column 72021, “AB-CD” is displayed in the chassis number column 72022, “JK-LM” is displayed in the model designation number column 72023, and “JK-LM” is displayed in the type classification number column 72024, for example. "NR-QR", manufacturer vehicle name column 72020, for example, "Ox car turtle", vehicle image code column 72026, for example, "700001-001", vehicle inspection category column 72027, for example, "in-house", insurance company column 72028 For example, “Uneven insurance”, “2016.01.01” in the insurance maturity column 72029, and an example in the vehicle information column 720210 For example, information such as “color: white...”,.

  In the above description, as storage information of each column of the vehicle master 70, for example, kanji and numeric character codes are stored. In addition, information such as a uniquely set code may be further added.

  Next, a customer master 80 that manages information on a target customer in the store management system will be described with reference to FIG. The customer master 80 includes a customer master information column 81 for storing customer master master information, a customer master management column 82 for storing customer master management information, a customer information 1 column 8301 indicating customer information of individual automobiles, customer information 2 column 8302, customer information 3 column 8303, and so on. The customer master management column 82 includes a number column 8201, a registration date column 8202, a name column 8203, a postal code column 8204, an address column 8205, a telephone number column 8206, a contact column 8207, a member number column 8208, a customer rank. A column 8209, a payment category column 8210, a communication item column 8211, a negotiation information column 8212, a transfer schedule column 8213, a desired content column 8214,. The customer master 80 is processed by the management apparatus server 22 according to a program stored in the management apparatus DB 21, for example. More specifically, according to information calculated from related information or a customer master setting screen (not shown) displayed on the display of the management output device 23, for example, operation from the keyboard of the management input device 24 of the management system 20 Based on the information input by the user, the management device server 22 creates the information according to the program stored in the management device DB 21. The information related to the created customer master 80 is, for example, the management device server as data constituting the database. 22, the data is stored on the management device DB 21. The customer master setting screen (not shown) may have the same format as the customer master 80. Furthermore, a customer master display screen (not shown) according to the contents of the customer master 80 is displayed on the management output device 23 by the management device server 22 of the management system 20 and / or the store system 30 as necessary. It can also be displayed on the store output device 33 by the store device processor 32. The customer master 80 may be input on the store system 30 side and stored in a memory or the like. Further, a configuration may be adopted in which information input and stored on the management system 20 side is transmitted to the store system 30 side, for example, via the network 10, and information input and stored on the store system 30 side may be adopted. A configuration may be adopted in which transmission is made to the management system 20 side.

  Next, information stored in the customer master 80 will be described. First, in the customer master information column 81, for example, when a customer master related to a gas station called □ △ slope service station that is store number 01 is registered on January 1, 2016, for example, “customer master creation date: 2016” .01.01 Store number: 01 Store name: □ △ slope service station ”is stored. In the customer master management column 82, for example, the number column 8201 has “number”, the registration date column 8202 has “registration date”, the name column 8203 has “name”, and the postal code column 8204. For example, “postal code”, “address” in the address field 8205, “phone number” in the telephone number field 8206, “contact” in the contact address field 8207, and “member” in the member number field 8208, for example. “No.”, “Customer Rank” in the customer rank column 8209, “Payment Category” in the payment category column 8210, “Communication Item” in the message column 8211, and “Negation Information” in the negotiation information column 8212, for example. The transfer schedule column 8213 stores, for example, “transfer schedule” and the desired content column 8214 stores, for example, “desired content”,. Further, for example, information “0001” is stored in the number field 8201 of the customer information 1 field 8301. Similarly, the customer information 2 column 8302 stores information such as “0002” and the customer information 3 column 83013 sequentially stores information such as “0003”,.

  Next, specific information storage will be described. For example, regarding the first registration contents of the customer master regarding the gas station □ △ Saka service station which is store number 01, the customer information 1 column 8301 is registered when the registration date is January 1, 2016. For example, “2016.01.01” in the date field 72002, and the customer's name is uneven, and the postal code is 123-4567 in the name field 8203, for example. For example, if the postal code field 8204 is “123-4567” and the address is Chuo-ku, Tokyo XX, the address field 8205 is “Chuo-ku, Tokyo XX” and the telephone number is 03-1234-5678. , For example, “03-1234-5678” is stored in the telephone number column 8206, and the e-mail address of the contact is abcd @ mar. co. In the case of jp, in the contact field 8207, for example, “abcd@mar.co.jp”, and the customer becomes a member of a gas station, for example, and the member number is 9876-5432. In the column 8208, for example, “9876-5432...” And the customer rank is “S”, in the customer rank column 8209, for example, “S”, the payment classification is a cash card, and the number is 1234-5678. If the payment category column 8210 contains, for example, “cash card 1234-5678...” And there are three new arrival information items, the contact item column 8211 contains, for example, “new arrival information: 03”. If there is, for example, “Yes” is displayed in the negotiation information column 8212, and if the customer has a car transfer plan, for example, “Yes” is displayed in the transfer plan column 8213, the customer If transfer desired content of cars is Kameashi stores each example "Kameashi", the information that the desired content column 8214. Further, the customer information 2 column 8302, the customer information 3 column 8303,... Are stored in the same manner as the customer information 1 column 8301, respectively. Note that the number of items in the contact item column 8211 is reduced from the number of items that are no longer necessary to be notified by confirming that the vehicle has visited the store, for example, by reading the vehicle number of the corresponding vehicle with the camera 3011. Or you can delete it. In the above description, the vehicle owner and the current person who is driving and using the car are called the customer as the same person, but if the owner and the person driving the car are different Alternatively, information may be stored separately. The mail address may be input by the user based on the customer information, or, for example, an empty mail is sent from the customer to the store, and the store server 32 receives the empty mail received by the store server 32. The mail address information may be automatically extracted at 32.

  In the above description, as storage information in each column of the customer master 80, for example, character codes using kanji and numbers are stored. In addition, information such as a uniquely set code may be further added.

  Next, a store master 90 that manages information on a target store in the store management system will be described with reference to FIG. The store master 90 includes a store master information column 91 that stores store master information, a store master management column 92 that stores store master management information, a store information 1 column 9301, and store information 2 columns that indicate individual store information. 9302, store information 3 column 9303, and so on. The store master management column 92 includes a number column 921, a registration date column 922, a store name column 923, a postal code column 924, an address column 925, a telephone number column 926, a contact column 927, and so on. Is further provided. The store master 90 is processed by the management device server 22 according to a program stored in the management device DB 21, for example. More specifically, according to information calculated from related information or a store master setting screen (not shown) displayed on the display of the management output device 23, for example, by the operator from the keyboard of the management input device 24 of the management system 20 Based on the input information, it is created by the management device server 22 in accordance with a program stored in the management device DB 21, and the information related to the created store master 90 is obtained by the management device server 22 as data constituting a database, for example. And stored in the management apparatus DB 21. The store master setting screen (not shown) may have the same format as the store master 90. Furthermore, if necessary, a store master display screen (not shown) according to the contents of the store master 90 is displayed on the management output device 23 by the management device server 22 of the management system 20 and / or the store system 30, for example. It can also be displayed on the store output device 33 by the store device processor 32. The store master 90 may be input on the store system 30 side and stored in a memory or the like. Further, a configuration may be adopted in which information input and stored on the management system 20 side is transmitted to the store system 30 side, for example, via the network 10, and information input and stored on the store system 30 side may be adopted. A configuration may be adopted in which transmission is made to the management system 20 side.

  Next, information stored in the store master 90 will be described. First, in the store master information column 91, for example, information “store master” is stored. In the store master management column 92, for example, the number column 921 is “number”, the registration date column 922 is “registration date”, for example, and the store name column 923 is “store name”, a postal code column, for example. Information such as “zip code” in 924, “address” in address column 925, “phone number” in telephone number column 926, “contact” in contact field 927, etc. Is stored respectively. Further, for example, information “01” is stored in the store information 1 column 9301 of the number column 921. Similarly, information such as “02” is sequentially stored in the store information 2 column 9302, and information such as “03” is stored in the store information 3 column 9303 sequentially. Next, specific information storage will be described. For example, when a gas station, for example, □ Δ slope service station, is registered as the store number 01 on January 1, 2016, for example, “2016.01. 01 ”, the store name column 923 includes information such as“ □ Δ Saka Service Station ”, and if the postal code is 765-4321, the postal code column 924, for example“ 765-4321 ”, and the address is Meguro-ku, Tokyo. If it is △ slope ..., address field 925 such as “Meguro-ku, Tokyo □ △ slope ...”, if the telephone number is 03-2345-6789, telephone number field 926 such as “03-2345” 6789 ", and the e-mail address as the contact is sankuku. ... @ ... Contact address field 927, for example, information "sankaku ..." is stored. Further, store information 2 column 8302, store information 3 column 8303,... Are stored in the same manner as store information 1 column 8301, respectively. Furthermore, it is assumed that information corresponding to the store master 90 is stored not only for a gas station but also for a maintenance factory or the like.

  In the above description, for example, kanji and numeric character codes are stored as the storage information in each column of the store master 90. Alternatively, information such as a code set uniquely may be added.

  Next, the item master 100 that manages information on the target item in the store management system will be described with reference to FIG. The item master 100 includes an item master information column 101 for storing item master information, an item master management column 102 for storing item master management information, an item information 1 column 10301 and an item information 2 column 10302 indicating individual item information. , Item information 3 column 10303... The item master management column 102 further includes a number column 1021, an item column 1022, a product number column 1023, a unit column 1024, a unit price column 1025,. The item master 100 is processed by the management apparatus server 22 according to a program stored in the management apparatus DB 21, for example. More specifically, in accordance with information calculated from related information or an item master setting screen (not shown) displayed on the display of the management output device 23, for example, the operator from the keyboard of the management input device 24 of the management system 20 Is created by the management apparatus server 22 in accordance with a program stored in the management apparatus DB 21 based on the information input by the management apparatus server 22, and the information related to the created item master 100 is, for example, data constituting a database as the management apparatus server 22. Is stored on the management apparatus DB 21. Further, the item master setting screen (not shown) can have the same format as the item master 100. Furthermore, if necessary, an item master display screen (not shown) according to the contents of the item master 100 is displayed on the management output device 23 by the management device server 22 of the management system 20 and / or on the store system 30, for example. It can also be displayed on the store output device 33 by the store device processor 32. The item master 100 may be input on the item system 30 side and stored in a memory or the like. Further, a configuration may be adopted in which information input and stored on the management system 20 side is transmitted to the store system 30 side, for example, via the network 10, and information input and stored on the store system 30 side may be adopted. A configuration may be adopted in which transmission is made to the management system 20 side.

  Next, information stored in the item master 100 will be described. First, in the item master information column 101, for example, information “item master” is stored. In the item master management column 102, for example, the number column 1021 is “number”, the item column 1022 is “item”, the item number column 1023 is “item number”, the unit column 1024 is “unit”, the unit price, etc. The column 1025 stores information such as “unit price”,. Further, for example, information “0001” is stored in the item information 1 column 10301 of the number column 1021. Similarly, information such as “0002” is sequentially stored in the item information 2 column 10302, and information such as “0003”,... Is sequentially stored in the item information 3 column 10303. Next, specific information storage will be described. For example, when gasoline high octet is registered as the item number 0001, the item column 1022 of the item information 1 column 10301 is “gasoline high octet”, for example. "If the minimum unit of gasoline high-octane sales is 0.01 liter, the unit column 1024 is" 0.01 liter ", for example, and the unit price per unit is 1.50 yen, the unit price column Information such as “1.5 yen”,... Is stored in 1025, for example. Furthermore, the item information 2 column 10302, the item information 3 column 10303,... Are stored in the same manner as the item information 1 column 10301. In addition, as said item, the vehicle maintenance goods etc. which include in-vehicle cleaning may be included, for example. Information necessary for accounting processing such as the cost of each item may be stored.

  In the above description, as storage information in each column of the item master 100, for example, character codes using kanji and numbers are stored. However, for example, information such as uniquely set codes or character code strings may be stored. In addition, information such as a uniquely set code may be further added.

  Next, a service master 110 that manages information on a target service in the store management system will be described with reference to FIG. The service master 110 includes a service master information column 111 for storing service master information, a service master management column 112 for storing service master management information, a service information 1 column 11301 and a service information 2 column 11302 indicating individual service information. , Service information 3 column 11303... The service master management column 112 further includes a number column 1121, a service name column 1122, a service number column 1123, a standard time column 1124, a unit price column 1025,. The service master 110 is processed by the management apparatus server 22 according to a program stored in the management apparatus DB 21, for example. More specifically, in accordance with information calculated from related information or a service master setting screen (not shown) displayed on the display of the management output device 23, for example, the operator from the keyboard of the management input device 24 of the management system 20. Is created by the management device server 22 in accordance with a program stored in the management device DB 21 based on the information input by the management device server 22, and the information related to the created service master 110 is, for example, data constituting a database as the management device server 22. Is stored on the management apparatus DB 21. The service master setting screen (not shown) has the same format as the service master 110. Furthermore, a service master display screen (not shown) according to the contents of the service master 110 is displayed on the management output device 23 of the management system 20 and the store output device 33 of the store system 30 as necessary. . The service master 110 may be input on the store system 30 side, stored in a memory, or the like. The information input and stored on the management system 20 side may be transmitted to the store system 30 side via the network 10, for example, and the information input and stored on the store system 30 side may be transmitted to the management system 20 side. You can send it.

  Next, information stored in the service master 110 will be described. First, for example, information “service master” is stored in the service master information column 111. In the service master management column 112, the number column 1121 has, for example, “number”, the service name column 1122 has, for example, “service name”, the service number column 11023 has, for example, the “service number” standard time column 11024, for example, “ Information such as “unit price”,... Is stored in the “standard time” and unit price column 1025, for example. Further, for example, information “0001” is stored in the item information 1 column 11301 of the number column 1121. Similarly, information such as “0002” is sequentially stored in the item information 2 column 11302, and information such as “0003”,... Is sequentially stored in the item information 3 column 11303. Next, specific information storage will be described. For example, when a car wash is registered as the service number 0001, the item column 112 of the item information 1 column 11301 is “car wash”, for example. When the car wash service number is 456.70000, the product number column 1123 is “1234500000”, for example. If the standard time required for the car wash operation is 60 minutes, the standard time column 1124 is “60 minutes”, for example. If the unit price required for the car wash is 10,000 yen, the information is entered in the unit price column 1025. Stores information such as “10,000 yen”,. Further, in the service information 2 column 11302, the service information 3 column 11303,... The various services shown above may include, for example, a rental car reception service, a car share reception service, an insurance (substitute) reception service, a land transportation reception, a car assessment reception, a car trade-in reception, an interior cleaning reception, an exterior maintenance reception, and the like. Absent. Furthermore, information required for accounting processing, such as the cost of each service, may be stored.

  In the above description, as storage information of each column of the service master 110, for example, character codes using kanji and numbers are stored. However, for example, information such as uniquely set codes or character code strings may be stored. In addition, information such as a uniquely set code may be further added.

  Next, a store management database 120 that manages information on a target store in the store management system will be described with reference to FIG. The store management database 120 includes a store management information column 121 for storing information of the store management database, a store information management column 122 for storing management information of the store management database, a store management information 1 column 12301 indicating individual store management information, Store management information 2 column 12302, store management information 3 column 12303, and so on. The store information management column 122 includes a number column 12201, a vehicle number column 12202, a fueling lane column 12203, a time column 12204, a vehicle master registration number column 12205, an item number column 12206, a service number column 12207, a customer master number column 12208, The possessed point column 12209, the unreflected point column 12210,... The store management database 120 is processed by the management device server 22 according to a program stored in the management device DB 21, for example. More specifically, according to information calculated from related information or a store management database setting screen (not shown) displayed on the display of the management output device 23, for example, operation from the keyboard of the management input device 24 of the management system 20 The store management database 120 created by the management device server 22 according to the program stored in the management device DB 21 based on the information input by the manager is stored on the management device DB 21 by the management device server 22. The store management database setting screen (not shown) may have the same format as the store management database 120. Further, if necessary, a store management database display screen (not shown) according to the contents of the store management database 120 is displayed on the management output device 23 by the management device server 22 of the management system 20 and / or the store system, for example. It is also possible to display on the store output device 33 by the 30 store device processors 32. The store management database 120 may be input on the store system 30 side and stored in a memory or the like. Further, a configuration may be adopted in which information input and stored on the management system 20 side is transmitted to the store system 30 side, for example, via the network 10, and information input and stored on the store system 30 side may be adopted. A configuration may be adopted in which transmission is made to the management system 20 side.

  Next, information stored in the store management database 120 will be described. First, in the store management information column 121, for example, when the date for storing information is January 1, 2016, the corresponding store number is 01, and the corresponding store name is □ Δ Saka service station, For example, information “store management database date: 2016.01.01 store number: 01 store name: □ Δ slope service...” Is stored. In the store information management field 122, for example, the number field 12201 has “number”, the car number field 12202 has “car number”, the refueling lane field 12203 has “refueling lane”, the time field 12204 has “ "Time", for example, "vehicle master registration number" in the vehicle master registration number column 12205, "item number" in the item number column 12206, "service number" in the service number column 12207, and in the customer master number column 12208 For example, the “customer master number”, the stored point column 12209, for example, “held point”, and the unreflected point column 12210 store information such as “unreflected point”,. Further, for example, information “0001” is stored in the store management information 1 column 12301 of the number column 12201. Similarly, information such as “0002” is sequentially stored in the store management information 2 column 12302, and information such as “0003”,... Is sequentially stored in the store management information 3 column 12303. Next, specific information storage will be described. For example, at a gas station called Saka Service Station with store number 01, the car number of the first visit vehicle on January 1, 2016 is Shinagawa, and the vehicle refuels in the refueling lane 03 of the service station. When the time is from 7:20:23 am to 23:45 am, for example, “Shinagawa ...” is displayed in the car number column 12202 of the store management information 1 column 12301, for example, in the refueling lane column 12203 For example, information “07: 20.23 to 07: 23.45” is stored in “03” and the time column 12204, respectively. Further, when the car number “Shinagawa...” Is registered in the vehicle master 70 in the store number 01 and the registration number in the vehicle master 70 is, for example, 0001, the vehicle master registration number field 12205. Is “0001”, for example, when the corresponding vehicle refuels high-octane gasoline, for example, high-octane gasoline is registered in the item information 1 column 10301 of the item master 100, and therefore the registration number of the item master 100 is “0001”. For example, the information “H0001” is stored in the 01 item column 122061 of the item number column 12206, and the number of the purchased item at the corresponding gas station is similarly entered in the 02 item column 122062, 03 item column 122063,.・, Etc. shall be stored. In addition to the purchase of goods, for example, when the corresponding vehicle is washed, the registration number according to the service content registered in the service master 110 is set in the 01 service column of the service number column 12207 in the same manner as the item. 122071, 02 service column 122072, 03 service column 122073, and so on. In addition, when various services are executed according to the point information stored in the possession point column 12209, and the service points possessed by the customer stored in the customer master number column 12208 are 1234 points, for example, For example, information “1234” is stored in the column 12209, and “12” is stored in the unreflected point column 12210 when there are 12 unreflected points among the service points. Note that the lane number stored in the refueling lane column 12203 is not limited to the facility for refueling, and may be added to, for example, a car wash facility. In addition, when the car is washed after refueling, the service number related to the car wash, for example, along with the refueling is stored in the same store management information column 12301, 12302,. It doesn't matter.

  In the above description, as the storage information of each column of the store management database 120, for example, kanji and numeric character codes are stored. However, for example, information such as uniquely set codes or character codes may be stored. The column may be further added with information such as a uniquely set code.

  Next, the inspection result management information 130 for managing the inspection result information of the target vehicle in the store management system will be described with reference to FIG. The inspection result management information 130 includes an inspection result management information column 131 for storing information on inspection result management information, an inspection result management column 132 for storing management information on inspection result management information, and an inspection result indicating individual inspection result management information. A column 13301, a correspondence content column 13302, a next vehicle inspection column 13303, an intermediate correspondence column 13304,... In addition, the inspection result management column 132 includes a content column 1320, an implementation legal inspection item column 1321, an implementation device column 1322, an implementation detail column 1323, etc., and the implementation legal inspection item column 1321 includes a steering device column 13211, a braking device. , Etc., and the execution details column 1323 further includes a handle column 132111, a gear column 132112,..., A wheel column 132121, a power steering column 132122,. Is done. The inspection result management information 130 is processed by the management device server 22 according to a program stored in the management device DB 21, for example. More specifically, according to information calculated from related information or an inspection result management information setting screen (not shown) displayed on the display of the management output device 23, for example, operation from the keyboard of the management input device 24 of the management system 20 Information created by the management device server 22 in accordance with a program stored in the management device DB 21 based on the information input by the operator, and the information related to the created inspection result management information 130 is managed as data constituting a database, for example. The data is stored on the management device DB 21 by the device server 22. Further, the inspection result management information setting screen (not shown) can have the same format as the inspection result management information 130. Further, if necessary, an inspection result management information display screen (not shown) according to the contents of the inspection result management information 130 is displayed on the management output device 23 by the management device server 22 of the management system 20 and / or, for example. It can be displayed on the store output device 33 by the store device processor 32 of the store system 30. The inspection result management information 130 may be input on the store system 30 side and stored in a memory or the like. Further, a configuration may be adopted in which information input and stored on the management system 20 side is transmitted to the store system 30 side, for example, via the network 10, and information input and stored on the store system 30 side may be adopted. A configuration may be adopted in which transmission is made to the management system 20 side.

  Next, information stored in the inspection result management information 130 will be described. First, in the inspection result management information column 131, for example, the store number is 01, the date of inspection is January 1, 2016, the car number of the corresponding vehicle is Shinagawa, and the car master number is 0001. When the management number is 160101 -..., for example, "inspection result management information store No. 01 date: 2016.01.01 car number: Shinagawa ... car master: 0001 management No. 160101-.・ ・ ”Is stored. Further, the content column 1320 of the inspection result management column 132 is, for example, “content”, the enforcement legal inspection item column 1321 is, for example, “practical legal inspection item”, and the steering device column 13211 is, for example, “navigation”. In the execution details column 1323, for example, “handle”, in the steering column 132111, for example, “gear” in the gear column 132112,. In the braking device column 13212, the wheel column 132121 stores information such as “wheel”, and the power steering column 132122 stores information such as “power steering column”,. Further, in the content column 1320, the inspection result column 13301 includes, for example, “inspection result”, the corresponding content column 13302 includes, for example, “corresponding content”, the next vehicle inspection column 13303 includes, for example, “next vehicle inspection”, and the intermediate response column 13304 includes, for example, Information such as “intermediate correspondence”,... Is stored. Next, specific information storage will be described. For example, information management No. 160101-... Managed by Store No. 01, the car number is Shinagawa, which was carried out on January 1, 2016, and the car master number is 0001, the steering device handle is passed, the gear is problematic, ... If the wheel of the control device is rejected, in the inspection result column 13301, for example, “◯” is displayed in the handle column 132111, “Δ” is displayed in the gear column 132112,. ,... Are stored. Similarly, in the correspondence contents column 13302, the next vehicle inspection column 13303, the intermediate correspondence column 13304,... Shall be stored. The inspection result management information 130 includes not only legal inspection items but also other inspection items. For example, the inspection result management information 130 relates to an engine, a brake, a battery, and the like recorded in the computer control on which the vehicle is mounted. Past information may be sucked up by a dedicated device (not shown) or the like and stored. Further, regarding the contents of the intermediate response column 13304, when the vehicle with the car number already stored in the inspection result management information column 131 visits the store, the intermediate response may be explained to the customer from the store employee, for example. . Furthermore, after conducting a vehicle inspection, the inspection contents stored in the intermediate correspondence column 13304 are summarized in a list (not shown) together with the schedule and explained to the customer, and according to the customer's intention and consent, For example, when a contract is made with a customer so as to sequentially correspond in the corresponding store, the information may be stored in the intermediate correspondence column 13304.

  In the above description, as the storage information of each column of the inspection result management information 130, for example, kanji and numerical character codes are stored. However, for example, information such as uniquely set codes may be stored. The code string may be further added with information such as a uniquely set code.

  Next, a vehicle management database 140 that manages information for each target vehicle in the store management system will be described with reference to FIG. The vehicle-specific management database 140 shows a vehicle-specific management information column 141 that stores information of the vehicle-specific management database, a vehicle-specific management information management column 142 that stores management information of the vehicle-specific management database, and individual vehicle-specific management information. The vehicle management information 1 column 14301, the vehicle management information 2 column 14302, the vehicle management information 3 column 14303, etc. are provided. The vehicle-specific management information management column 142 includes a number column 1420, a date / time column 1421, a store number column 1422, a store management database number column 1423, an item / service content column 1424,. The service content column 1424 further includes a content 1 column 14241, a content 2 column 14242, a content 3 column 14243,. The vehicle-specific management database 140 is processed by the management device server 22 according to a program stored in the management device DB 21, for example. More specifically, for example, operation from the keyboard of the management input device 24 of the management system 20 according to information calculated from related information or a vehicle-specific management database setting screen (not shown) displayed on the display of the management output device 23. Is created by the management device server 22 according to a program stored in the management device DB 21 based on the information input by the operator, and the created management database 140 for each vehicle is created on the management device DB 21 by the management device server 22. Stored. The vehicle-specific management database setting screen (not shown) may have the same format as the vehicle-specific management database 140. Further, if necessary, a vehicle-specific management database display screen (not shown) according to the contents of the vehicle-specific management database 140 is displayed on the management output device 23 by the management device server 22 of the management system 20 and / or, for example. It can be displayed on the store output device 33 by the store device processor 32 of the store system 30. The vehicle management database 140 may be input on the store system 30 side and stored in a memory or the like. Further, a configuration may be adopted in which information input and stored on the management system 20 side is transmitted to the store system 30 side, for example, via the network 10, and information input and stored on the store system 30 side may be adopted. A configuration may be adopted in which transmission is made to the management system 20 side.

  Next, information stored in the vehicle-specific management database 140 will be described. First, in the vehicle-specific management information column 141, for example, when the vehicle number of the corresponding vehicle is Shinagawa ... and the vehicle master number is 0001, for example, "vehicle-specific management database vehicle number: Shinagawa ... car master: "0001 ..." is stored. In the management information management column 142 for each vehicle, for example, the number column 1420 has “number”, the year / month / day column 1421 has “year / month / day”, the store number column 1422 has “store number”, and the store management database. Information such as “store management database number”,... Is stored in the number column 1423, for example. Further, for example, information “0001” is stored in the vehicle management information 1 column 14301 of the number column 1420. Similarly, information such as “0002” is sequentially stored in the vehicle management information 2 column 14302, and information such as “0003” is sequentially stored in the vehicle management information 3 column 14303. Next, specific information storage will be described. For example, car number: Shinagawa ..., car master NO. As the first registration of the vehicle of 0001, if it is registered as the number 0001 in the store management database 120 at the store with the store number 01 on January 1, 2016, the year / month in the vehicle-specific management information 1 column 14301 For example, “2016.01.01” is stored in the date column 1421, “01” is stored in the store number column 1422, and “0001”,... Is stored in the store management database number column 1423. Hereinafter, the car master No. Each time a vehicle registered as 0001 visits each store, each information is sequentially stored.

  In the above description, as storage information in each column of the vehicle-specific management database 140, for example, kanji and numeric character codes are stored. However, for example, information such as uniquely set codes may be stored. The code string may be further added with information such as a uniquely set code.

  Next, a vehicle schedule management table 150 for managing past inspection dates, maintenance dates, and future scheduled inspection dates for each vehicle will be described with reference to FIG. The vehicle schedule management table 150 includes a start year vehicle schedule management table 151, intermediate vehicle schedule management tables 152 to 158,..., End year vehicle schedule management table 159, and the like. For example, the schedule management table for each vehicle will be described by taking the schedule management table 151 for each vehicle as an example, for example. 15113,..., December column 151112.

  In addition, the schedule management table 150 according to vehicle is processed by the management apparatus server 22 according to the program stored, for example in management apparatus DB21. More specifically, according to information calculated from related information, or a schedule management table setting screen (not shown) for each vehicle displayed on the display of the management output device 23, for example, from the keyboard of the management input device 24 of the management system 20 Based on the information input by the operator, it is created by the management device server 22 in accordance with a program stored in the management device DB 21, and the information related to the created vehicle schedule management table 150 is, for example, data constituting a database. Is stored on the management device DB 21 by the management device server 22. The vehicle schedule management table setting screen (not shown) may have the same format as the vehicle schedule management table 150. Furthermore, if necessary, a vehicle-specific schedule management table display screen (not shown) according to the contents of the vehicle-specific schedule management table 150 is displayed on the management output device 23 by the management device server 22 of the management system 20, for example. Alternatively, the display can be displayed on the store output device 33 by the store device processor 32 of the store system 30. The vehicle schedule management table 150 may be input on the store system 30 side and stored in a memory or the like. Further, a configuration may be adopted in which information input and stored on the management system 20 side is transmitted to the store system 30 side, for example, via the network 10, and information input and stored on the store system 30 side may be adopted. A configuration may be adopted in which transmission is made to the management system 20 side. Regarding the schedule management function of the schedule management table 150 for each vehicle, the information stored in the schedule management table 150 for each vehicle is selected by the management system 20, the related system 240, the store system 30, etc. Vehicles related to business activities such as sending information as needed to the mobile terminal 40 via the mobile terminal service company, for example, and transmitting information to the mobile terminal 40 other than the mobile terminal 40, for example via a telephone In addition to managing related schedules, for example, for customers, stores, etc., according to the schedule management table 150 for each vehicle, the matters generated at each store are managed for each store. Further, information may be sent to each store according to the customer.

  Next, details of the information stored in the vehicle schedule management table 150 will be described by taking the start year vehicle schedule management table 151 as an example. The start year item column 1511 stores vehicle number information, vehicle master number information, and the like corresponding to schedule management by vehicle. In addition, when the schedule management for each vehicle is started in 2016, the information “schedule management by vehicle 2016” is further stored. In addition, in the schedule management table for each vehicle after the start year, information “2017”, “2018”,... Is stored instead of “2016”. Stores year information for the year.

  Next, regarding the daily schedule management for each vehicle, the schedule management table for each start year vehicle will be described as an example. One column 15111, February column 15112 for storing information for each vehicle schedule management, In the March column 15113,..., The December column 151112, for example, a calendar is stored for each month of the year. In the monthly calendar field, for example, the left end is Sunday and the right end is Saturday, and for example, the date may be stored in accordance with the year information stored in the start year field. In addition, the information for each schedule of each vehicle schedule management is stored up to the end year vehicle schedule management table 159 as in the start year vehicle schedule management table. Furthermore, when the scheduled date of start of the schedule management for each vehicle is, for example, June 3, 2016, the information column for each day after June 3, which is the month, corresponds, for example, The vehicle inspection expiration date, the number of travel distances at each time point, and the tire replacement scheduled date calculated from the travel distance, for example, the engine oil replacement scheduled date calculated by the management system 20, for example, are stored. Based on this information, for example, the management system 20 and / or the store system 30 calculates the next expiration date, expected replacement date, etc., and based on this, the vehicle inspection deadline, tire expiration date, engine oil For example, when the information indicating the replacement time or the like is displayed on the display or the like, it may be displayed by changing the display color or the like. Further, when the vehicle has visited the store before, for example, the employee may be contacted with an employee at the store via the employee terminal 3013 and the like, for example, to give a gratitude for returning to the store again. Alternatively, the information such as the store management database 120 and the inspection result management information 130 shown in FIGS. 12 and 13 may be transferred to a schedule management table 150 for each vehicle, which will be described later.

  In the above description, as storage information in each column of the vehicle schedule management table 150, for example, kanji and numeric character codes are stored. The character code string may be further added with information such as a uniquely set code.

  The system outline according to the present application has been described above, but a specific sales activity management method will be described below by taking a service at a gas station as an example.

  First, it is assumed that, for example, at a gas station, a customer drives a vehicle (not shown) and comes to the store to supply fuel, for example. In this system, for example, when a vehicle enters a refueling area of a gas station, for example, an image of the vehicle is captured by the camera 3011 in the functional block diagram showing the configuration outline of the store management system shown in FIG. 1, for example, the store system in FIG. The image is analyzed by an image recognition device (not shown) of the store device processor 32 shown in detail 30 or by a program (not shown) stored in the store device memory 31 that causes a computer to realize an image recognition function. Information related to the vehicle number is captured as digital information. This vehicle number information is stored in the vehicle number column 12202 as the latest information of the gas station corresponding to the corresponding store number in the store management database 120 shown in FIG. As for the situation where refueling is performed in this way, the store system 30 sequentially stores information on the refueling lane column 12203, the time column 12204, and the like in the store management database 120, for example.

  According to the stored information, not only the current situation or the situation at the gas station just before can be known, but the vehicle number information stored in the vehicle number column 12202 of the corresponding store management database 120 is shown in FIG. By comparing with the vehicle number information column 7201 of the vehicle master 70 shown, it is possible to know whether vehicle information has already been registered. If it is not registered in the vehicle master 70, it can be registered in the vehicle master 70 as a new vehicle. In addition to collecting information from, for example, vehicle verification (as described above), the newly registered vehicle information is obtained from the store system 30 via the network 10 based on the vehicle number information, for example, the database of the related system 240, etc. By collecting (or copying) the information, the vehicle inspection information of the corresponding vehicle can be collected and stored in the related information column. At this time, for example, information on a customer who is driving and using a vehicle is collected separately. In addition, information on vehicles and customers has already been collected. For example, if the deadline for vehicle inspections is approaching, it is possible to conduct sales activities for customers by showing customers the date for vehicle inspections. To exchange information about sales between store employees and customers, more than just verbal communication is required. For example, in addition to the store system 30, it is desired to display information on a display or the like of a portable terminal device carried by a store employee and proceed with sales activities according to this information. Further, as described above, for vehicles and customers who have visited the store for the first time, it is necessary to collect information on the vehicles and / or customers. It is preferable to use a portable terminal device or the like for this information exchange. .

  The operation of the portable terminal device for exchanging information for sales activities at the store will be described using the portable terminal 40 shown in FIG. 1 as an example. The mobile terminal 40 is exemplified by the mobile terminal 40 shown in FIG. 4, the mobile terminal output device 43 which is a detailed view of the mobile terminal 40 shown in FIG. 5, and the mobile terminal input device 44 which is a detailed view of the mobile terminal 40 shown in FIG. One of the hardware configurations is provided. For example, a display is connected to the image output unit 4321, and information is displayed on the display via the portable terminal output device 43.

  Such a terminal search screen 160 for searching for a sales activity target by a portable terminal at a store will be described with reference to FIG. The terminal search screen 160 includes a screen search information field 161, a search selection field 162, an input information display field 163, an input key field 164, a control input field 165, and so on. The search field 16201, the number search field 16202,..., The input information display field 163, and the input key field 164 are a terminal numerical value input 1 field 16401, a terminal numerical value input 2 field 16402, a terminal numerical value input 3 field 16403. , Terminal numerical value input 4 field 16404, terminal numerical value input 5 field 16405, terminal numerical value input 6 field 16406, terminal numerical value input 7 field 16407, terminal numerical value input 8 field 16408, terminal numerical value input 9 field 16409, terminal numerical value input 0 field 16400, All clear input field 16411, 1 character clear input field 16412, search start input field 16499,. Further, further comprising a control input column 165, input field 16501 Back reload input field 16502, the process proceeds input field 16503, ..., etc.. The terminal search screen 160 is processed by the management apparatus server 22 according to a program stored in the management apparatus DB 21, for example. More specifically, according to information calculated from related information or a terminal search screen setting screen (not shown) displayed on the display of the management output device 23, for example, the operator from the keyboard of the management input device 24 of the management system 20 Is created by the management device server 22 in accordance with a program stored in the management device DB 21 based on the information input by the management device server 21. The information related to the created terminal search screen 160 is, for example, the management device server as data constituting the database. 22, the data is stored on the management device DB 21. Further, the terminal search screen setting screen (not shown) can be configured to have the same format as the terminal search screen 160. Further, if necessary, a terminal search screen display screen (not shown) according to the contents of the terminal search screen 160 is displayed on the management output device 23 by the management device server 22 of the management system 20 and / or the store system, for example. It is also possible to display on the store output device 33 by the 30 store device processors 32. The terminal search screen 160 may be input on the store system 30 side and stored in a memory or the like. Further, a configuration may be adopted in which information input and stored on the management system 20 side is transmitted to the store system 30 side, for example, via the network 10, and information input and stored on the store system 30 side may be adopted. A configuration may be adopted in which transmission is made to the management system 20 side.

  Next, information stored in the terminal search screen 160 will be described. First, on December 1, 2016, when displaying on a display of the portable terminal 40 for sales activities at a gas station called □ △ Slope Service Station, for example, in the terminal search screen information column 161, for example, “Login □ △ Saka SS date: 2016.12.001 ... "is stored. In the terminal search screen management field 162, for example, “phone number search” is entered in the phone number search field 16201, “number search” is entered in the number search field 16202, and the terminal numerical value input in the input key field 164. For example, “1” in the first column 16401, “2” in the terminal numeric input 2 column 16402, “3” in the terminal numeric input 3 column 16403, “4” in the terminal numeric input 4 column 16404, etc. For example, “5” in the numeric input 5 column 16405, “6” in the terminal numeric input 6 column 16406, “7” in the terminal numeric input 7 column 16407, and “8” in the terminal numeric input 8 column 16408, for example. For example, “9” is entered in the terminal numeric input 9 column 16409, “0” is entered in the terminal numeric input 0 column 16400, “AC” is entered in the all clear entry column 16411, and one character clear is entered. Information such as “C” in the input field 16412, information such as “SEARCH”,... In the search start input field 16499, and the control input field 165, and “return” in the input field 16501, for example, are read again. For example, information such as “reread” is stored in the input field 16502, and information “for example” is stored in the input field 16503. The stored information is assumed to be displayed on the display of the mobile terminal 40, for example.

  Next, for example, the program stored in the mobile terminal device memory 41 of the mobile terminal 40 and the mobile terminal device processor 42, for example, the operation content of the store employee or the like for the image displayed on the display of the mobile terminal 40 is How it is stored in the search screen 160 will be described. First, the store employee displays, for example, information on a vehicle parked in a lane (not shown) for supplying gasoline, for example, on the display of the portable terminal 40, so that the vehicle number ( (Also referred to as a number) is entered on the display. For example, when the car number is 1234, the store employee presses the display screen displaying the information “1” stored in the terminal numerical input 1 column 16401 of the terminal search screen 160 with, for example, a fingertip. The mobile terminal 40 recognizes that the number “1” is designated in accordance with the operation by the store employee, for example, by the resistive film method, and, for example, enters the highest digit in the input information display field 163 of the terminal search screen 160. Information “1” is stored. Hereinafter, when the store employee presses the display screen sequentially displaying “2”, “3”, “4”, as in the case of “1”, “2”, “ 3 ”and“ 4 ”are stored, and as a result, information“ 1234 ”is displayed in a portion corresponding to the input information display field 163 on the display of the portable terminal 40. When the store employee confirms that the vehicle number has been correctly input by displaying the display screen, the store employee presses the display screen displaying the information “SEARCH” stored in the search start input field 16499 with, for example, a fingertip. This completes the input of the car number to be searched. For example, by the program stored in the mobile terminal device memory 41 of the mobile terminal 40 and the mobile terminal device processor 42, the information related to the input vehicle number is stored in the vehicle number information column 7201 of the vehicle master 70 corresponding to the corresponding store. The vehicle is checked against the information and the corresponding vehicle is selected. When different car numbers are assigned to the same vehicle, they are managed separately by a data table (not shown). Further, even when different customers such as family members use the same vehicle, they are managed separately by a data table (not shown). Further, when the same customer has different personal information, it is separately managed by a data table (not shown). When the owner is changed in the same vehicle, information on the vehicle is managed for each owner by a separate data table (not shown). Furthermore, in the above description, for example, an operation process related to input is performed in the mobile terminal 40, but a part of the process is performed in the related system 240, for example, via the mobile terminal service 1 company 2011, for example, the network 10. It doesn't matter. Further, these operation processes are all the same.

  In the above description, as the storage information of each column of the terminal search screen 160, for example, a character code using kanji or numbers is stored. However, for example, information such as a uniquely set code or the character code may be stored. The column may be further added with information such as a uniquely set code.

  Next, the vehicle display list 170 that stores information on the selected vehicle will be described with reference to FIG. As the vehicle display list 170, a vehicle display list information column 171, a vehicle display list search column 172, a sales information input column 173, a vehicle display management column 174, a vehicle detailed information column 175, a control input column 176,. The vehicle detailed information column 175 includes a vehicle detailed information 1 column 1751, a vehicle detailed information 2 column 1752, a vehicle detailed information 3 column 1753,..., And a vehicle display list search column 172 includes a vehicle number input. Column 17201, vehicle number search display column 17202, vehicle number search column 17203, etc., and further as sales information input column 173, new customer registration column 17301, quotation creation column 17302, order creation column 17303, , Etc., as a vehicle display management column 174, a medical record column 17401, a vehicle number column 17402, a vehicle type / vehicle name column 17403, and a photo column 17404 The color column 17405, the name column 17406, the telephone column 17407,... And the like, and the vehicle detailed information column 175 include the vehicle detailed information 1 column 1751, the vehicle detailed information 2 column 1752, and the vehicle detailed information 3 column 1753. ,..., And the like, and as the detailed information of the medical record column 17401, the medical record detailed column 17511, 17521, 17531,..., Etc., as the detailed information of the vehicle number column 17402, the vehicle number detailed column 17512, , Etc. are used as detailed information in the vehicle type / vehicle name column 17403, and the vehicle type / vehicle name detailed columns 17513, 17523, 17533,... Are used as detailed information in the photo column 17404. The detail columns 17514, 17524, 17534,... Are used as detailed information of the color column 17405, and the color detail columns 17515, 17 are used. , Etc. as detailed information of the name column 17406, name detailed columns 17516, 17526, 17536,..., Etc. as detailed information of the telephone column 17407, telephone details column 17517, , Etc. are further provided as a control input field 176, such as a return input field 17601, a re-reading input field 17602, a proceeding input field 17603,. The vehicle display list 170 is processed by the management device server 22 according to a program stored in the management device DB 21, for example. In more detail, according to the information calculated from the related information or the vehicle display list setting screen (not shown) displayed on the display of the management output device 23, for example, the operator from the keyboard of the management input device 24 of the management system 20 Is created by the management device server 22 in accordance with a program stored in the management device DB 21 based on the information input by the management device server 21. The information related to the created vehicle display list 170 is, for example, data constituting a database as the management device server. 22, the data is stored on the management device DB 21. Further, the vehicle display list setting screen (not shown) can be configured to have the same format as the vehicle display list 170. Furthermore, if necessary, a vehicle display list display screen (not shown) according to the contents of the vehicle display list 170 is displayed on the management output device 23 by the management device server 22 of the management system 20 and / or the store system, for example. It is also possible to display on the store output device 33 by the 30 store device processors 32. The vehicle display list 170 may be input on the store system 30 side and stored in a memory or the like. Further, a configuration may be adopted in which information input and stored on the management system 20 side is transmitted to the store system 30 side, for example, via the network 10, and information input and stored on the store system 30 side may be adopted. A configuration may be adopted in which transmission is made to the management system 20 side.

  Next, information stored in the vehicle display list 170 will be described. First, when a vehicle display list 170 is displayed on, for example, a display of the mobile terminal 40 for sales activities at a gas station called □ △ Slope Service Station on December 1, 2016, the vehicle display list information column 171 includes: For example, the information “vehicle display list □ Δ slope SS date: 2016.12.01...” Is stored. Further, in the vehicle display list management column 172, for example, “car number” is entered in the vehicle number input column 17201, “search” is entered in the vehicle number search column 17203, etc. For example, “new customer registration” in the registration column 17301, “estimate creation” in the estimate creation column 17302, “order creation” in the order creation column 17303, etc., and vehicle display management In the column 174, the medical record column 17401 is, for example, “karte”, the vehicle number column 17402 is, for example, “car number”, the vehicle type / vehicle name column 17403 is, for example, “vehicle type / vehicle name”, In the color column 17405, for example, “color”, in the name column 17406, for example, “name”, in the telephone column 17407, for example, “telephone”,... Control input 176, Back, for example "back" to the input field 17601, is to re-read the input field 17602, for example, "re-read", is, for example, "Jin" to proceed input field 17603,..., The information that is stored, respectively. The stored information is assumed to be displayed on the display of the mobile terminal 40, for example.

  Next, information transmitted to store employees by the vehicle display list 170 displayed on the display of the portable terminal 40 will be described. In the terminal search screen 160, when a store employee inputs, for example, car number 1234 and requests a list display of information related to the corresponding car number, for example, the mobile terminal 40 passes, for example, the customer service system 201, for example, the network 10 For example, the list information from the management system 20, the store system 30, etc. is displayed in the vehicle detailed information column 175 of the vehicle display list 170. The specific display on the vehicle detailed information column 175 is, for example, related to the vehicle stored in the vehicle detailed information 1 column 1751, when there is medical record information including the inspection result information stored in the inspection result management information 130. For example, “Yes” is stored in the column 17511, “1234” is stored in the vehicle number column 17512, “Ox car turtle” is stored in the vehicle type / vehicle name column 17513, and an image of the corresponding vehicle is stored in the photo column 17514. The image file name “700001-001”, the color column 17515, for example, “white”, the name column 17516, for example, as the name of the user who uses the vehicle as a customer, The information “03-1234...”,. Similarly, information regarding the vehicle corresponding to the vehicle number 1234 is stored in the vehicle detailed information 2 column 1752, the vehicle detailed information 3 column 1753,.

  Thus, the information stored in the vehicle display list 170 is displayed on the display of the portable terminal 40. However, for example, regarding the display of the photo column 17514, information such as file name: 700001-001 is stored in the corresponding database, memory, or the like. In order to display the image on the display, an image with the corresponding image file name is displayed. In FIG. 17, the image is displayed as a screen image. In the above description, except for the photo column 17514, for example, kanji and numeric character codes are stored as the storage information for each column of the vehicle display list 170. Alternatively, information such as a uniquely set code may be further added to the character code string.

  Next, for example, the contents stored in the portable terminal device memory 41 of the portable terminal 40 and the contents of the operation of the store employee with respect to the image displayed on the display of the portable terminal 40 are displayed on the vehicle display by the portable terminal device processor 42. How the list 170 is stored will be described. First, even if the store employee inputs the corresponding car number on the terminal search screen 160, nothing is displayed in the name field 17406, telephone field 17407, etc. of the vehicle detailed information field 175 of the vehicle display list 170. Since the car number and the related customer to be registered are not registered, the store employee presses the new customer registration field 17301 with a finger, for example, and shifts to a mode for performing new customer registration.

  Next, a new registration screen 180 for performing new registration when new customer registration is designated by a store employee will be described with reference to FIG. The new registration screen 180 includes a new registration screen information field 181, a new registration screen search field 182, a vehicle registration input field 183, a customer registration input field 184, a control input field 185,... As the column 182, the vehicle registration selection column 18201, the customer registration selection column 18202,..., And the like, and as the vehicle registration input column 183, the vehicle number registration column 18301, the vehicle type / vehicle name column 18302, the vehicle sales column 18311, the vehicle inspection column Column 1831, vehicle inspection expiration date column 18321, insurance expiration date column 18322, previous inspection execution date column 18331, inspection content column 18332,... The column 18402, the postal code column 18411, the address column 18412, etc. are further returned as the control input column 185. 1, reload input field 18502, the process proceeds input field 18503, ..., etc. further comprises. The new registration screen 180 is processed by the mobile terminal device processor 42 according to a program stored in the mobile terminal device memory 41 of the mobile terminal 40, for example. More specifically, according to information calculated from related information or a new registration screen setting screen (not shown) displayed on the display of the mobile terminal output device 43, for example, on the screen of the mobile terminal input device 44 of the mobile terminal 40 Alternatively, based on the information input by the store employee from the keyboard, according to the program stored in the mobile terminal device memory 41, the mobile terminal device processor 42 creates information related to the created new registration screen 180, for example. The data constituting the database is stored on the portable terminal device memory 41 by the portable terminal device processor 42 and displayed on the display of the portable terminal 40, for example. Alternatively, for example, the management apparatus server 22 performs processing according to a program stored in the management apparatus DB 21. More specifically, in accordance with information calculated from related information or a new registration screen setting screen (not shown) displayed on the display of the management output device 23, for example, the operator from the keyboard of the management input device 24 of the management system 20. Is created by the management device server 22 in accordance with the program stored in the management device DB 21 based on the information input by the management device server 22, and the created information related to the vehicle master 70 is, for example, data constituting the database as the management device server 22. Thus, it may be stored on the management apparatus DB 21. Also, the new registration screen setting screen (not shown) can have the same format as the new registration screen 180. Further, if necessary, a new registration screen display screen (not shown) according to the content of the new registration screen 180 is displayed on the management output device 23 by the management device server 22 of the management system 20 and / or the store system, for example. It is also possible to display on the store output device 33 by the 30 store device processors 32. The new registration screen 180 may be input on the store system 30 side and stored in a memory or the like. Further, a configuration may be adopted in which information input and stored on the management system 20 side is transmitted to the store system 30 side, for example, via the network 10, and information input and stored on the store system 30 side may be adopted. A configuration may be adopted in which transmission is made to the management system 20 side.

  Next, information stored in the new registration screen 180 will be described. First, on December 1, 2016, when a new registration screen 180 is displayed on, for example, a display of the portable terminal 40 for sales activities at a gas station called □ △ Saka service station, the new registration screen information column 181 includes: For example, the information “new registration □ Δ slope SS date: 2016.12.01...” Is stored. Further, in the new registration screen search field 182, information such as “vehicle registration” in the vehicle registration selection field 18201, and “customer registration” in the customer registration selection field 18202, and the like in the vehicle registration input field 183 are displayed. In the car number registration field 18301, for example, “car number:” in advance, the car type / car name field 18302 in advance, for example, “car type / car name:”, and in the car sales field 18311, for example, “car sales:”, in the car inspection field. For example, “Vehicle inspection:” in advance in 18312, for example, “Automatic expiry date:” in advance in vehicle inspection expiry date column 18321, “Insurance expiry date:” in advance in insurance expiry date column 18322, etc. For example, the information “Previous inspection execution date:” and the inspection content column 18332 in advance include, for example, “Inspection content:”,. 4, for example, “Name:” in advance in the name field 18401, for example, “Telephone:” in advance in the telephone number field 18402, for example, “Zip code:” in advance in the postal code field 18411, and in the address field 18412 in advance. For example, information such as “address:”,..., “Return” is input to the return input field 18501 of the control input field 185, “reread” is input to the reread input field 18502, and the input field 18503 is entered. For example, the information “sume”,... Is stored.

  Next, for example, information input by a store employee using the new registration screen 180 displayed on the display of the portable terminal 40 will be described. As described above, even if the store employee inputs the corresponding vehicle number, no customer is registered in association with the corresponding vehicle number, so the name field 17406 in the vehicle detailed information field 175 of the vehicle display list 170 Since no customer information is displayed in the telephone column 17407 or the like, when the store employee presses the new customer registration column 17301 with a finger, for example, a new registration screen 180 is displayed. The store employee inputs customer information in each column of the customer registration input column 184 of the new registration screen 180. For example, when inputting a customer name, the display portion of the name column 18401 is pressed with a finger, for example. Since a sub-screen for character input (not displayed) is displayed, the employee can input according to this. Further, as with the customer name information, customer face information and the like by image may be stored in the name field 18401, for example. Similarly, input is performed in each column other than the name.

  When the new registration screen 180 is displayed in order to input the customer information, if there is already stored vehicle registration information, the information is displayed in each corresponding column of the vehicle registration input column 183. . On the other hand, when a store employee inputs in a field that is not displayed, the vehicle registration information may be input or corrected by pressing the vehicle registration selection field 18201 with, for example, a finger. . In this case, the input operation may be simplified by, for example, reading a barcode or the like printed for vehicle verification related to the vehicle by the camera function of the mobile terminal 40. Further, the date information stored in the vehicle inspection expiration date column 18321, the insurance expiration date column 18322, the previous inspection execution date column 18331, and the like are also stored in the related vehicle schedule management table 150 and the like. Further, when each of the above information is input, for example, the customer may register personal information, but from the viewpoint of personal information protection, the customer is not permitted to always display his / her name on the portable terminal 40 or the like. In such a case, for example, the customer himself / herself may input from a separate screen (not shown), and after confirming the registered content, a process of making it always hidden may be performed. In addition, when requesting consent to use the customer's personal information on the store side, for example, for items that require legal consent, processing is performed from the screen (not shown) for obtaining the consent. Assumed to be performed. Note that, for example, when the scheduled inspection content or the like is stored in the intermediate correspondence column 13304, this information may be displayed in the inspection content column 18332. Further, when different vehicle numbers are assigned in the same vehicle, they are managed separately by a data table (not shown).

  In the above description, as storage information of each column of the new registration screen 180, for example, character codes using kanji and numbers are stored. However, for example, information such as codes set uniquely may be stored, or character codes may be stored. The column may be further added with information such as a uniquely set code.

  As described above, when the input and correction for each column of the new registration screen 180 are completed, for example, the input column 18501 for returning to the control input column 185 is pressed to return to the screen display of the vehicle display list 170 and the new registration screen 180. The information entered in is updated and the screen is displayed. Further, at this time, when the input field 17603 on the vehicle display list 170 is pressed, a new registration screen 180 is displayed. The transition between the press and display of each control input field is the same on any screen. To do. As a result of the operation described above, when the vehicle display list 170 is displayed, for example, when the medical record column 17511 is pressed, management by vehicle that stores information such as items and services purchased in the past regarding the corresponding vehicle The contents of the database 140 and the like are displayed on the portable terminal 40 (not shown), for example.

  Furthermore, when the estimate creation field 17302 is pressed on the screen of the vehicle display list 170, an estimate creation screen 190 is displayed. Hereinafter, the estimate creation screen 190 will be described with reference to FIG. The estimate creation screen 190 includes an estimate creation screen information column 191, an estimate creation screen search column 192, an estimate item column 193, an estimate content column 194, a vehicle status column 195, a remarks column 196, a confirmation sign column 197,. .., etc., and the estimate content column 194 includes an estimate content 1 column 1941, an estimate content 2 column 1942, an estimate content 3 column 1943,... As a screen search field 192, a name field 19201, a car number field 19202, a person-in-charge field 19203, a print field 19204,..., Etc., and as an estimate item field 193, an item field 19301, an item / service name field 19302, The unit price column 19303, the quantity column 19304, the total amount column 19305,... , 19431,..., Etc. as detailed information in the item / service name column 19302, and item / service name detailed columns 19412, 19422, 19432,. .., Etc. as the detailed information of the quantity column 19304 and the quantity details columns 19414, 19424, 19434,... As the detailed information of the total amount column 19305 The columns 19415, 19425, 19435,... Are further provided as a control input column 198 with a return input column 19801, a re-reading input column 19802, a proceeding input column 19803,. The estimate creation screen 190 is processed by the management apparatus server 22 according to a program stored in the management apparatus DB 21, for example. More specifically, according to information calculated from related information or an estimate creation screen setting screen (not shown) displayed on the display of the management output device 23, for example, operation from the keyboard of the management input device 24 of the management system 20 Information created by the management device server 22 in accordance with a program stored in the management device DB 21 based on the information input by the user, and the information related to the created estimate creation screen 190 is managed as data constituting a database, for example. The data is stored on the management device DB 21 by the device server 22. The estimate creation screen setting screen (not shown) may have the same format as the estimate creation screen 190. Furthermore, if necessary, an estimate creation screen display screen (not shown) according to the contents of the estimate creation screen 190 is sent to the management output device 23 by the management device server 22 of the management system 20, for example, and / or It can be displayed on the store output device 33 by the store device processor 32 of the store system 30. The estimate creation screen 190 may be input on the store system 30 side and stored in a memory or the like. Further, a configuration may be adopted in which information input and stored on the management system 20 side is transmitted to the store system 30 side, for example, via the network 10, and information input and stored on the store system 30 side may be adopted. A configuration may be adopted in which transmission is made to the management system 20 side.

  Next, information stored in the estimate creation screen 190 will be described. First, on December 1, 2016, in the case of an estimate at a petrol station called □ △ Slope Service Station, the estimate creation screen information column 191 includes, for example, “Estimate □ △ Slope SS Date: 2016.12.12. 01... ”Is stored. In the estimate creation screen search field 192, the name field 19201 has, for example, “name:”, the car number field 19202 has, for example, “car number:”, and the person in charge column 19203 has “person in charge:”, for example, a print field. 19204 includes, for example, “print”,..., The estimate item column 193, the item column 19301 includes, for example, “item”, and the item / service name column 19302 includes, for example, “item / service name”, unit price column. For example, “Unit Price” is displayed in 19303, “Quantity” is displayed in the Quantity column 19304, “Total Amount” is displayed in the Total Price column 19305, and “Vehicle Status:” is displayed in the Vehicle Status column 195. In the remarks column 196, for example, “Remarks:”, in the confirmation sign column 197, for example, “confirmation sign:”,... Reread The only input field 19802, for example, "re-read", is, for example, "Jin" to proceed input field 19803,..., The information that is stored, respectively. The stored information is assumed to be displayed on the display of the mobile terminal 40, for example.

  Next, a method for inputting the estimate information of the store employee will be described using the estimate creation screen 190 displayed on the display of the portable terminal 40, for example, using the portable terminal device memory 41 and the portable terminal device processor 42 of the portable terminal 40. . First, on the estimate creation screen 190, the store employee checks whether the person's name is correctly displayed in the person-in-charge column 19203. If they are different, the store employee can select the person from a list of store employees (not shown) displayed in a pull-down menu (not shown) by pressing the person in charge column 19203, for example. . The store employee list is created separately by the store system 30, for example. When the employee confirmation is completed, for example, the item column 19301 is pressed. Then, similarly to the case where the medical record column 17511 of the vehicle display list 170 is pressed, a list of contents (not shown) relating to purchase items, service names, etc. relating to the same vehicle in the past such as the vehicle-specific management database 140 is displayed. . When the store employee in charge selects an item to be estimated from this display content, for example, information related to the selected item is stored in the item detail column 19411 of the estimate content 1 column 1941. When the item is entered, the item and service name are then selected by the employee in the same manner as the item. The information related to the selected item or service name is stored in, for example, the item / service name detail column 19412 of the estimate content 1 column 1941. When the above information is already input in the estimate content 1 column 1941 or the like, the corresponding information is stored in the next estimate content column 194 that has already been input. As described above, when the input to the item column 19301 is completed, input to the item / service name column 19302, the unit price column 19303, the quantity column 19304, the total amount column 19305, and the like is performed thereafter. For example, the input to the unit price column 19303 may be configured such that, for example, each piece of information is selected from the item master 100 according to the contents of the item / service name column 19302 and the information thus selected is stored. In addition, it is assumed that the estimate for the service is performed in the same manner as the item, and each piece of information regarding the service may be selected and stored from the service master 110, for example. As described above, when the creation of the estimate is completed, the contents on the display of the portable terminal 40 are shown to the customer, and the customer can confirm with the information displayed on the display. Furthermore, when printing the estimate content, for example, when the print 19204 is pressed, it is printed on the printer 3012 of the store system 30, for example. The estimated content is stored in an estimated content database (not shown).

  As described above, when the creation of the estimate is completed, the order creation screen (not shown) is displayed. This order creation screen basically has the same format as the estimate creation screen 190. If necessary, input of contents related to the vehicle state when the vehicle is stored at the store side, other remarks input, and confirmation input by the customer are input from the vehicle state column 195, the remarks column 196, the confirmation sign column 197, etc. Done.

  In the above description, as storage information of each column of the estimate creation screen 190, for example, character codes using kanji and numbers are stored. The code string may be further added with information such as a uniquely set code.

  As described above, when an order is confirmed by inputting, confirming, printing, or the like of an estimate sheet or an order sheet, the store side performs an operation according to the contents of the order. In addition, when the series of processing is completed, for example, when the return input field is pressed, the screen returns. When the vehicle display list 170 is displayed, for example, when a photo column 17404 is pressed, a photo of the corresponding vehicle is displayed and detailed information about the vehicle is displayed. The vehicle detailed information 200 will be described with reference to FIG. Detailed vehicle information 200 includes detailed information column 201, detailed vehicle information operation column 202, vehicle information column 203, vehicle information content column 204, interview column 205, desired column 206, desired change column 207, sale information. , Etc., and the vehicle detailed information operation column 202 includes a photography column 20201, a terminal change column 20202, a maintenance status column 20203,. The detailed information content column 204 includes a vehicle number column 20401, a vehicle type / vehicle name column 20402, a color column 20403, a vehicle detail column 20404, a customer information column 20405,. The recording column 20501, the interview 1 recording column 20502, the interview 2 recording column 20503,... .., Etc. as a desired change column 207, a change column 20701, a desired vehicle type column 20702, a model column 20703, a color column 20704,... 208, a sales estimate column 20801, an auction information column 20802,... Further prepare. The vehicle detailed information 200 is processed by the management device server 22 according to a program stored in the management device DB 21, for example. More specifically, according to information calculated from related information or a vehicle detailed information setting screen (not shown) displayed on the display of the management output device 23, for example, the operator from the keyboard of the management input device 24 of the management system 20 Is created by the management device server 22 in accordance with a program stored in the management device DB 21 based on the information input by the management device server 21. Information relating to the created vehicle detailed information 200 is, for example, data constituting a database as the management device server 22, the data is stored on the management device DB 21. Further, the vehicle detailed information setting screen (not shown) can be configured to have the same format as the vehicle detailed information 200. Furthermore, if necessary, a vehicle detailed information screen (not shown) according to the contents of the vehicle detailed information 200 is displayed on the management output device 23 by the management device server 22 of the management system 20 and / or the store system 30, for example. Display on the store output device 33 by the store device processor 32. The vehicle detailed information 200 may be input on the store system 30 side and stored in a memory or the like. Further, a configuration may be adopted in which information input and stored on the management system 20 side is transmitted to the store system 30 side, for example, via the network 10, and information input and stored on the store system 30 side may be adopted. A configuration may be adopted in which transmission is made to the management system 20 side.

  Next, information stored in the vehicle detailed information 200 will be described. First, on December 1, 2016, in the case of vehicle detailed information at a gas station called □ △ Slope Service Station, the detailed information column 201 includes, for example, “Vehicle Details □ △ Slope SS Date: 2016.12.01・ ・ ”Is stored. Further, in the vehicle detailed information operation column 202, for example, the “photographing” field includes “photographing”, the terminal change column 2020 includes “terminal change”, the maintenance status column 20203 includes “maintenance status”,. In the vehicle detailed information content column 204, for example, “vehicle number:” is displayed in the vehicle number column 20401, “vehicle type / vehicle name:” is displayed in the vehicle type / vehicle name column 20402, and “color: For example, “vehicle details:” in the vehicle detail column 20404, “customer information:” in the customer information column 20405, and “interview record:”, interview 1 record column in the interview record column 20501 in the interview column 205, for example. For example, “first time:” in 20502, “second time:”,..., Etc. in the interview 2 recording field 20503, and further in the desired content field 20601 in the desired field 206, for example, “desired content”. "Nozomi For example, “car model:” in the vehicle type column 20602, “model:” in the model column 20603, “color:”,..., Etc. in the color column 20604, and the change column 20701 in the desired change column 207, for example. For example, “desired change”, for example, “desired vehicle type:” in the desired vehicle type column 20702, “model:” in the model column 20703, “color:”,. In the sale information column 208, for example, “sale estimate” in the sale estimate column 20801, “auction information”,..., Etc. in the auction information column 20802, and the return input column 20901 in the control input column 209. For example, information such as “return”, “re-read” in the re-reading input field 20902, “sustain”,. Stores each. The stored information is assumed to be displayed on the display of the mobile terminal 40, for example.

  Next, according to the vehicle detailed information 200 displayed on the display of the mobile terminal 40, the store employee in charge displays the vehicle detailed information by the mobile terminal device memory 41 and the mobile terminal device processor 42 of the mobile terminal 40, for example. The method described in (1) is shown below. First, in the vehicle detailed information 200, the store employee confirms whether, for example, the name of the vehicle and the customer himself / herself are correctly displayed based on the information displayed in each column of the vehicle detailed information content column 204. If it is correctly displayed, the store employee performs a specific operation as follows. First, if a vehicle photo 20302 and a current vehicle display 20301 “current vehicle” are displayed in the vehicle information column 203, the following processing is performed. If a photograph is not displayed or if the photograph is different and the car is on the spot, the photograph field 20201 is pressed and a picture is acquired by the photograph function of the portable terminal 40. The captured video is displayed in the vehicle information column 203. In this situation, the information displayed on the mobile terminal 40 is shown to the customer. For example, if the customer intends to replace the vehicle currently owned by the customer, for example, the sales estimate field 20801 is pressed, and the sales price of the current vehicle is estimated on the estimate screen (not shown), for example. Information is displayed and the customer can confirm this information. If the customer has a question about the contents of the estimate or the like, the store-side counterpart presses the maintenance status column 20203, for example. Then, the system side displays, for example, inspection and maintenance status stored in the inspection result management information 130, the vehicle schedule management table 150, and the like. The store-side counterpart can confirm this information and use it as explanatory material for price calculation. The store-side responder may also refer to and explain repair details such as scratches and past information related to vehicle computer control, etc., and display and explain the scratch information together with the maintenance status. It doesn't matter. Further, the vehicle type, model, color, etc. desired to be purchased, confirmed by the previous time, displayed in the request column 206 are checked. If there is a change from the previous request, the change content is input from the desired change field 207. Further, when the customer wants to confirm the contents desired before the previous time, for example, the interview record can be retrieved from the interview field 205. When the desired vehicle type is determined by the display of the above information, for example, the auction information column 20802 is pressed to display information on the purchase price of the desired vehicle in the current auction related to so-called auction (not shown). To do. The auction information may be obtained by inquiring, for example, a database related to auction of used cars of the related system 240 via the network 10, for example. If there is a vehicle that the customer likes in the auction information, for example, the video may be displayed in the vehicle information column 203 together with information about the vehicle. Furthermore, the customer's request, hope, preference regarding the color of the car, etc., can be selected from the contents of the desired field 206, etc., for example, the corresponding vehicle type can be specified from the big data, In addition to specifying the vehicle type or the like by applying intelligence (also referred to as AI), the vehicle type may be specified from, for example, big data and artificial intelligence. Furthermore, the specified information may be stored in the management system 20, the store system 30, the related system 240, etc. as a separate information group together with the customer's request and the like. In addition, a separate fee may be collected for providing the auction information or buying and selling a car. The auction may not be a used car.

  In the above explanation, it was explained that the customer currently intends to buy a new vehicle. However, even if the customer does not necessarily intend to buy a new vehicle, , You can always develop a sales talk with an awareness of whether it can be linked to car sales. For example, if we compare the cost of vehicle inspection plus the cost of maintenance and the cost of purchasing a new or used car and consider the excitement of switching to a new car, there is sufficient incentive to purchase a new or used car. It can be recognized, and by revealing such potential needs, it is possible to contribute to the stabilization of gas station management, which is the ultimate purpose of the present application. In this sense, it can be said that all of the above-described information provision is ultimately connected to vehicle sales.

  Further, when an interview with a customer using the vehicle detailed information 200 is performed in a store, for example, in the store system 30, for example, when the above-described mobile terminal 40 is used, the terminal change field 20202 is pressed. Thus, the terminal switching process is performed.

  Thus, the information stored in the vehicle detailed information 200 is displayed on the display of the portable terminal 40. However, for example, the display of the vehicle information column 203 is stored in a corresponding database, memory, or the like. When displaying on the display, the image with the corresponding image file name is displayed, so in FIG. 20, the image is displayed as a screen image. In the above description, except for the vehicle information column 203, for example, kanji and numeric character codes are stored as the stored information in each column of the vehicle detailed information 200. Alternatively, information such as a uniquely set code may be further added to the character code string.

  In the above description, a mode in which information regarding sales is exchanged between the store employee and the customer is described using the mobile terminal 40 as an example. You may carry out by the store system 301 by a type | mold personal computer. In this case, since the same effect as that of the portable terminal 40 including the telephone function can be easily achieved, the portable terminal according to the present invention is not limited to the portable terminal, and various terminal devices that can be carried. Can be adopted. Furthermore, in order to achieve the object of the present application for the terminal having many functions, a dedicated terminal device limited to a specific function may be included. In the above description, information is exchanged, for example, by displaying information on a display and pressing this display content. For example, instead of the above pressing, for example, detection of pressing of a keyboard, a switch, etc. The display and reading of the barcode including the two dimensions displayed on the display, for example, the function of detecting the display on the head mounted display and the movement of the eyeball, and the like may be performed by input / output processing or the like. Furthermore, in addition to the portable terminal, for example, in the store system 30, the related system 240, etc., for example, each information collected by store employees, for example, information written on paper, or information by voice, a related data table Alternatively, it may be stored in a list or the like.

  In the present application, a plurality of stores can be managed in the store master 90 shown in FIG. 9, and as a result, a store master related to at least one store is configured. In accordance with this, a plurality of information groups based on the master and database shown in FIGS. 7, 8, and 12 that are created and managed for each store are also possible. However, regarding the stores included in the store master 90, not only the information group is individually managed but also a combination of arbitrary stores may be managed. For example, even if the stores are individual, it is possible to collectively manage stores having the same management base. Furthermore, it is also possible to collectively manage information regarding all stores managed according to the present application. Note that information regarding the combination of stores can be managed separately using a data table (not shown) or the like. When displaying, printing, or browsing the managed information group, the extent to which the information is disclosed may be limited according to the authority related to each operator. Further, for example, the vehicle master shown in FIG. 7 is managed and created for each store, but the same vehicle may be registered in the vehicle masters of a plurality of stores. According to the description of the above embodiment, for example, the terminal search screen 160 shown in FIG. 16 is created and managed for each store. Is going. In this regard, for example, in a company or business entity that operates the sales activity management system according to the present application shown in the management system 20, for example, the same vehicle is registered in a plurality of stores because it is necessary to manage a vehicle master by a plurality of stores. It is also possible to recognize this. Further, in a specific storefront shown in the store system 30, for example, it is possible in principle to search and browse, for example, a vehicle registered as a vehicle of another store by the mobile terminal 40. Furthermore, by utilizing the vehicle schedule management table 150 and managing each piece of information related to a plurality of stores with one vehicle schedule management table, it is possible to manage the business performance contents and the like related to the plurality of stores. In addition, by introducing the sales activity management system according to the present application to each store, it is possible not only to manage the business performance of each store, but also to comprehensively analyze the introduced store, for example. . Note that each information group shown in the master, database, management table, screen, list, etc. in the above description is not necessarily configured as shown in the figure of the present application, and is shown in one figure in the present application. Alternatively, the information group may be composed of a plurality of information groups, or a plurality of information groups shown in a plurality of figures or a part of the information groups may be combined into one.

  Next, a second embodiment according to the present invention will be described. In the first embodiment relating to the present invention (first embodiment), various types of information shown in FIGS. 16 to 20 are displayed on the portable terminal 40 carried by the store employee, and the store employee follows the display according to the display. Obtaining information from customers who use, inputting information, and presenting information to customers. In the second embodiment of the present application, for example, necessary information is displayed on a terminal carried by a customer in the same manner as contents displayed on a portable terminal carried by a store employee, and the customer himself inputs information and presents information from the store. For example, even if the customer is away from the store, it is possible to perform a service similar to the service operation through the store employee. For this purpose, for example, information on the expiration date stored in, for example, the vehicle inspection expiration date column 18321 or the insurance expiration date column 18322 on the new registration screen 180 shown in FIG. Among them, the mobile phone number is displayed, the next vehicle inspection date stored in the vehicle inspection expiration date column 18321, and the vehicle inspection and insurance stored in the insurance expiration date column 18322 are urged to be updated, and the corresponding store is requested to update. Display a screen requesting (not displayed). Furthermore, when the customer requests an update of vehicle inspection, insurance, etc., it may be displayed on a screen (not shown) so as to be able to reply that the customer has accepted. Also, for example, regarding the registration contents shown on the new registration screen 180, a screen display (not shown) that allows the customer to input and correct may be performed. In addition, the customer himself / herself does not deal with the customer with the estimate creation screen 190 and the vehicle detailed information 200 through the store employee, but directly displays it on the customer terminal. Each screen is configured so that it can be performed. For example, a screen configuration (not shown) that can be input from a mobile terminal of a customer may be used. For business development using the customer's mobile terminal, the customer's mobile terminal, for example, not only confirming the customer by phone number alone, but may set a password separately to confirm the identity. . In addition to displaying various information on the use of the store on the customer's terminal, for example, entertainment information, quizzes, games, etc. are not shown on the terminal screen), and the customer's interest is attracted. It doesn't matter.

  In the above description, information regarding sales is exchanged by the corresponding customer by taking the mobile terminal 40 as an example. The same effects as those of the portable terminal 40 can be easily achieved including the function of the above. Therefore, the portable terminal in the present invention is not limited to a portable terminal, and includes various terminal devices that can be carried. Furthermore, in order to achieve the object of the present application for the terminal having many functions, a dedicated terminal device limited to a specific function may be included. In the above description, information is exchanged, for example, by displaying information on a display and pressing this display content. For example, instead of the above pressing, for example, detection of pressing of a keyboard, a switch, etc. The display and reading of the barcode including the two dimensions displayed on the display, for example, the function of detecting the display on the head mounted display and the movement of the eyeball, and the like may be performed by input / output processing or the like.

  Next, a third embodiment according to the present invention will be described. Here, for example, in the store system 302 for offices, for example, information that attracts customers' interests, games, quizzes, etc. are displayed. In order to perform the display, first, for example, information to be guided to the store terminal system 302 in the office is displayed (not shown) on the mobile terminal of the customer. Next, information that can identify the corresponding customer is displayed by information including two-dimensional information such as a barcode, and the display information such as the barcode is displayed (not shown) on the terminal screen of the customer. . Further, the corresponding bar code or the like may be read by the store terminal system 302 and a process may be performed in which a person having a mobile terminal displaying the corresponding information on the screen is set as the corresponding customer. Further, for example, in addition to the customer confirmation based on the information such as the barcode, the customer may be confirmed according to the information based on the customer's face image information, or may be confirmed based on the barcode and the face information. Absent. Furthermore, display and input of various information performed by the above-described mobile terminal possessed by the customer, and even event information, quizzes, games, etc. may be performed by the store terminal system 302 in the same manner as the mobile terminal possessed by the customer. It doesn't matter.

  Next, a fourth embodiment according to the present invention will be described. For example, the store management database 120 can grasp the details of sales performed at a specific store at a specific date. With regard to this specific date, for example, from April 1, 2016 to March 31, 2017. From the information in the store management database 120 until the end, for example, sales at a specific store at the end of March are totaled. Furthermore, information on the number of items, the number of sales, the number of inventory, the sales amount, the cost, and the like of each item can be grasped by a separate data table (not shown) and the like, and management processing, accounting processing, and the like regarding accounting processing can be performed. The result information of each process may be stored in a separately set data table (not shown). For example, a data table for managing information on a daily basis in the same format as the vehicle schedule management table 150. (Not shown) or stored in a data table (not shown) in a monthly format. Eventually, according to the contents of the above processing, the performance related to the company and the business entity can be grasped, and further, tax processing can be performed. Furthermore, by summing up the above-mentioned annual performance, etc. for several years (not shown), for example, the number of sales, inventory, for example, for a specific store or for each management entity that supervises the store, Transition of management status based on the number, sales, cost, etc., and future management status estimated from the above-mentioned transition can be estimated, and these can be provided to each management entity. Alternatively, as described above, the system according to the present invention not only manages accounting-related information for each business entity, but also relates to all stores managed according to the present application, for example, various accounting regardless of the business entity that manages the store. By counting related information and the like, for example, it is possible to predict not only the business trend of the entire store to be managed but also the future situation, and provide information related to this prediction as management support information. Furthermore, in addition to the products and services that are currently offered at each store, the results of handling products, services, etc. that are not handled at the current store, such as changes in the performance of stores that are already handled, etc. It is also possible to estimate business results by applying estimated values. Furthermore, it is possible to estimate the business performance by assuming the number of store employees, facilities, site area, location conditions, etc. In this case, for example, it may be estimated according to conditions presented by each store, or may be set by a company or business entity that manages information on each store or the like according to the present application. The accounting process, the prediction process, and the like are performed by the management apparatus server 22 in the management system 20, for example, and a program for the information process is stored in the management apparatus DB 21. In addition to the accounting process and the prediction process, various processes may be performed by, for example, artificial intelligence.

  Next, a fifth embodiment according to the present invention will be described. In the first embodiment according to the present invention, the store system 30 of the functional block diagram showing the configuration outline of the store management system shown in FIG. 1 includes, for example, a store system 301 for a gas station store, an office There are systems according to the purpose, such as a store system 302 for inspection, a store system 303 for inspection / maintenance / article sales,. In the fifth embodiment, the systems according to the above-mentioned arbitrary purposes are configured to be integrated and operated. For example, a case where a system related to a gas station and a store that conducts vehicle inspection and maintenance is integrated. However, the above-mentioned integration means simply integrating a gas station and a store that conducts vehicle inspection and maintenance, and operating at the same store, or not the same management, but for example, integrating both systems Including the case of following the settings to be operated. In addition, the integration may be, for example, the personnel of both stores when both stores are close to each other, each device constituting the system, etc., or each separately equipped with a system, Information by the system may be managed, for example, in the management system 20 or the like by performing processing such as summing up information related to accounting and deleting duplicate information in some cases. Thus, for example, an A gas station and a B gas station,... Or an A gas station and a Y maintenance factory,... The accounting related information can be added up. The accounting-related information and the like are stored in, for example, a data table (not shown) or the like according to the processing according to each data table and each management information described above. Furthermore, the information related to the accounting is stored in, for example, a data table (not shown), etc., and the stored information may be stored in, for example, the management system 20, the store system 30, the portable terminal 40, depending on the situation. It is displayed on the related system 240 or the like. In this case, the operator may be limited, and for example, a password may be set separately, thereby confirming the identity. Furthermore, in the integration, the stores belonging to a plurality of systems may be either close to each other or separated from each other, for example. The items to be stored in each data table, list, etc. by the above integration include, for example, a system for vehicle inspection and maintenance in addition to information required in the system according to the first embodiment taking a gas station as an example. However, in this case, necessary items are added to each data table, list, etc. (not shown). Further, each data table, list, etc. added by integration may be associated with each conventional data table, list, etc., and display, printing, etc. may be performed as integrated information.

  Next, a sixth embodiment according to the present invention will be described. The configuration of the sixth embodiment according to the present invention may be the same as any one of the first to fifth embodiments. 21 to 23 are diagrams for explaining a sixth embodiment according to the present invention. Each of these figures is a diagram showing a screen on which information related to maintenance is presented. FIG. 21 shows the contents of maintenance related to the implementation schedule, and FIG. 22 shows the contents of maintenance related to the implementation. FIG. 23 shows the maintenance contents related to omissions. These screens can be displayed to the user who visited the store (visitor of the service station), for example, by an employee at the store using a mobile terminal, or by the user voluntarily browsing information on maintenance. it can. Furthermore, even for users who have not visited the store, by sending a part or all of these screens to the user's mobile phone, for example, from the store side, information that is a measure against maintenance omissions that leads to vehicle safety measures It becomes possible to provide in a timely manner. This not only contributes to ensuring the safety of the user, but also has a business effect of encouraging customers to visit the store.

  The present invention not only provides detailed information on the vehicles that are the subject of vehicle maintenance and the situation of customers who use the vehicles, but also visualizes matters that are expected to occur in the future, and enables It is possible to provide information, and by providing information related to vehicle sales other than vehicle maintenance, etc., it can be used in the vehicle-related distribution industry such as vehicle maintenance other than gas stations, vehicle-related product sales, etc. have.

DESCRIPTION OF SYMBOLS 10 ... Network 20 ... Management system 240 ... Related system 30 ... Store system 40 ... Portable terminal 70 ... Vehicle master 80 ... Customer master 90 ... Store master 100 ... Item master 110-Service master 120-Store management database 130-Inspection result management information 140-Vehicle-specific management database 150-Vehicle-specific schedule management table 160-Terminal search screen 170-Vehicle display list 180- New registration screen 190 ・ ・ Quotation creation screen 200 ・ ・ Vehicle detailed information

Claims (9)

A first storage unit that stores customer information including store visit history information related to the vehicle in association with vehicle number information for identifying the vehicle related to at least one store;
A second storage unit that stores service execution necessary information necessary for performing a desired service related to the vehicle in association with the vehicle number information;
An imaging unit that images the store vehicle number related to the vehicle that has visited the store;
An image recognizing unit for recognizing the in-vehicle number information of the in-store vehicle from the image photographed by the imaging unit;
A control unit for retrieving the visiting vehicle customer information and the visiting vehicle service performance necessary information associated with the visiting vehicle number information from the first and second storage units;
An output unit for outputting the taken-out vehicle customer information and the in-vehicle vehicle service execution necessary information,
The store sales promotion device characterized in that sales quotation information and / or auction information related to the vehicle can be displayed on the output unit in conjunction with the customer information on the customer at the store vehicle and / or information on performance of the vehicle at the store.   2. The store sales promotion device according to claim 1, further comprising means for inputting information related to vehicle sales desired by the owner or user of the vehicle. A store apparatus including at least an imaging device, an image recognition unit, and a store apparatus control unit;
A mobile terminal device connected to the store apparatus via a network;
A management device connected to at least the store device via a network and having a management control unit;
A store sales promotion system comprising the store device and a storage device connected to the management device via a network,
The storage device
A first storage unit that stores customer information including store visit history information related to the vehicle in association with vehicle number information for identifying the vehicle;
A second storage unit that stores service execution necessary information necessary for performing a desired service related to the vehicle in association with the vehicle number information;
The imaging unit images a visit vehicle number related to a visit vehicle that visits a store related to the store device,
The image recognition unit recognizes the visit vehicle number information of the visit vehicle from the image taken by the imaging unit,
The store control unit or the management control unit takes out visit vehicle customer information and visit vehicle service performance necessary information associated with the visit vehicle number information from the first and second storage units,
The store control unit or the management control unit outputs the retrieved visit customer information and visit vehicle service execution necessary information to the mobile terminal device,
The store sales promotion system characterized in that sales quotation information and / or auction information related to the vehicle can be displayed on the portable terminal device in conjunction with the customer information of the customer at the store and / or information on performance of the vehicle at the store. . The store is involved in a plurality,
4. The store sales promotion system according to claim 3, further comprising means for inputting accounting related information added to an arbitrary store from among the plurality of stores. Computer
A first storage unit that stores customer information including store visit history information related to the vehicle in association with vehicle number information for identifying the vehicle;
A second storage unit that stores service execution necessary information necessary for performing a desired service related to the vehicle in association with the vehicle number information;
An imaging unit that images the store vehicle number related to the vehicle that has visited the store;
An image recognizing unit for recognizing the in-vehicle number information of the in-store vehicle from the image photographed by the imaging unit;
A control unit for retrieving the visiting vehicle customer information and the visiting vehicle service performance necessary information associated with the visiting vehicle number information from the first and second storage units;
A program that functions as an output unit that outputs the customer vehicle visit information and store vehicle service execution necessary information that are extracted,
A store sales promotion program characterized in that sales estimate information and / or auction information related to the vehicle can be displayed on the output unit in conjunction with the visit vehicle customer information and / or the visit vehicle service execution necessary information.   7. The store sales promotion program according to claim 6, further comprising a computer functioning as means for inputting information relating to vehicle purchases desired by the owner or user of the vehicle. A store apparatus including at least an imaging device, an image recognition unit, and a store apparatus control unit;
A mobile terminal device connected to the store apparatus via a network;
A management device connected to at least the store device via a network and having a management control unit;
A program in a store sales promotion system comprising the store device and a storage device connected to the management device via a network,
A computer as the storage device,
A first storage unit that stores customer information including store visit history information related to the vehicle in association with vehicle number information for identifying the vehicle;
A second storage unit that stores service performance necessary information necessary for performing a desired service related to the vehicle in association with the vehicle number information.
The computer functions as an imaging unit to image a store vehicle number related to a store vehicle that visited the store related to the store device,
The computer functions as the image recognition unit so as to recognize the visiting vehicle number information of the visiting vehicle from the image taken by the imaging unit,
The computer functions as the store control unit or the management control unit so as to extract the visit vehicle customer information and the visit vehicle service execution necessary information associated with the visit vehicle number information from the first and second storage units,
The computer functions as the store control unit or the management control unit so as to output the retrieved visit customer information and visit vehicle service execution necessary information to the portable terminal device,
A computer is made to function so that sales estimate information and / or auction information related to the vehicle can be displayed on the portable terminal device in conjunction with the customer information of the customer at the store and / or the information on performance of the vehicle at the store. Store management program. The store is involved in a plurality,
8. The store sales promotion program according to claim 7, further causing a computer to function as means for inputting accounting related information related to an arbitrary store from among the plurality of stores.   A recording medium on which the program according to claim 5 is mounted.

Images