JP2018088238A - Service support device, service support method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a service support device, a service support method, and a program that arrange and summarize items to be checked by a staff in a nursing care facility.SOLUTION: A living condition sheet screen 300 displayed by the service support device includes one arrangement that places, in parallel in a first direction, a basic information area 360 including basic information on a service recipient and an individual information area 375 including individual information on the service recipient on a specific period, and another arrangement that places, in a consecutive manner in a second direction different from the first direction, the basic information area 360 and the individual information area 375 for each service recipient. The individual information area 375 includes an arrangement that places, in chronological order, a precaution area 370 including a precaution on the service recipient, a navigation area 380 including current health status of the service recipient, and a time frame in which time in a specific time period is divided into a plurality of time frames, and further includes a time chart area 390 including an object indicating at least service on the time frame.SELECTED DRAWING: Figure 3

Description

  The present invention relates to a service support apparatus, a service support method, and a program.

  In nursing homes, facility managers / managers, care managers, service providers, care staffs, nursing staff, function training instructors, life support staff, reception staff, etc. (hereinafter collectively referred to as “staff”). Several staff members of various occupations work in shifts and provide uninterrupted service 24 hours a day, 365 days a year. In nursing care facilities, sudden incidents such as changes in the physical condition and symptoms of residents living in nursing care facilities and incident responses such as so-called near-misses and accidents, etc. Also occurs frequently. Therefore, in addition to providing appropriate services based on care plans, nursing plans, etc. (hereinafter referred to as “plans”), it is necessary to respond promptly and appropriately to unplanned and unexpected matters. For this reason, accurate information sharing and collaboration among staff are required.

  Patent Document 1 discloses a technique for displaying a sticky note in which actual data is incorporated on a time scale background.

  Patent Document 2 discloses a technique for displaying a graph of the life rhythm of the care recipient and graphing and displaying the transition of the life rhythm of the care recipient over a plurality of days.

Japanese Patent No. 3681242 Japanese Patent No. 5379923

  There are a variety of matters that the staff should check at the facility. Further, since a plurality of service recipients live in the facility, it is necessary to provide services while paying attention to information of other service recipients. However, no technology has been proposed that organizes and aggregates matters that should be confirmed by staff in nursing homes.

  Moreover, in a nursing facility, various accidents frequently occur due to the property of a resident who needs care. When a new accident occurs, describe the accident details in the report and circulate the report with a checklist of the list of related parties in order to share the accident details among the parties concerned.

  However, if the parties to whom the accident details should be shared belong to different floors or groups, copy the report for each attribute and circulate them, or report accidents to those outside the facility. Work such as faxing a document or digitizing it and sending it using e-mail or groupware is required. In addition, since the contents of the accident report are often updated as time passes, further work for sharing is required each time.

  In addition to sharing accident details, appropriate accident response is also necessary. When an accident occurs, it must go through appropriate processes from the occurrence to the completion of the response. Specifically, in addition to emergency responses to the residents who are the parties to the accident, the first report by telephone or fax to the family, the attending physician, the government, etc., on-site verification and conference of the accident, analysis of the cause of the accident It is necessary to formulate preventive measures and look back after a certain period of time. Furthermore, depending on the nature of the accident, a review of the care plan and a second report in writing to the government are also required. For this reason, various processes must be performed by many parties before the accident response is completed, and a certain time is required.

  However, there is no effective system for confirming whether a series of accident response processes are being implemented without delay. At present, a lot of indirect work is required, such as creating a separate management book to manage the accident response process, and separately checking the relevant parties at regular intervals over time.

  As described above, when the contents of an accident are shared on a paper medium, it takes time to share information among many parties even in the case of a single accident. In addition, it is extremely important to share multiple accidents that occur in parallel and to grasp the progress in a timely manner as to whether an appropriate response is being implemented without delay according to the circumstances of each accident. It is difficult to.

  In particular, it is necessary to quickly share accident information and respond to accidents in places that provide integrated services for tenants, such as nursing care facilities, where staff of various occupations play their roles. The nature is great.

  Furthermore, no technology has been proposed that can easily grasp what kind of medical care or accident has occurred in a plurality of facilities.

  SUMMARY An advantage of some aspects of the invention is that it provides a service support apparatus, a service support method, and a program that display a screen on which items to be confirmed by a staff are organized and aggregated.

  It is another object of the present invention to provide a service support apparatus that can easily share an accident situation and the progress of an accident response procedure between staff members.

  Furthermore, it aims at providing the service assistance apparatus which can grasp | ascertain easily what kind of accident has occurred in several facilities.

  A service support apparatus according to an aspect of the present invention includes a storage unit that stores data on schedules and results of services provided by a service recipient, and a life situation sheet screen that indicates a life situation of the service recipient. A life support sheet comprising a display control unit to be displayed on a display unit based on the life status sheet screen, a basic information area including information for identifying a service recipient, and a service provided for a specific period An individual information area including individual information of the service provider is arranged in parallel in the first direction, and the basic information area and the individual information area for each service recipient are consecutive in a second direction different from the first direction. The individual information area includes the notes area that contains notes about the service provider and the latest health status of the service provider. Has a navigation area, a plurality of time frames in separated time frame time for a given period of time, they are arranged in time series, and a time chart area including the object indicating the least service on the time frame, the.

  According to this aspect, a screen in which the basic information area and the individual information area for each service provider are collected is displayed. The individual information area includes a caution area that includes cautions regarding the service provider, a navigation area that includes the latest health status of the service provider, and a time period divided into multiple time frames. A time frame is arranged in time series, and a time chart area including an object indicating a service on the time frame is included. Since a screen in which such information is collected is displayed, the staff can quickly confirm information for providing an appropriate service.

  A service support apparatus according to an aspect of the present invention is a service support apparatus for providing a service using a plurality of terminals capable of displaying information stored in a storage unit. The display control unit provided in the terminal is configured to record information on an accident that occurred during provisioning and information on a group composed of a plurality of staff set in association with the accident for each of the plurality of accidents. , Information on multiple accidents set in association with the staff operating the terminal, information indicating whether the staff has confirmed the accident information for each accident, and other information on the group associated with the accident The staff members are configured to display information indicating whether or not the accident information has been confirmed for each of the plurality of accidents.

  According to this aspect, the accident information associated with the staff operating the terminal can be displayed, so it is possible to easily confirm the accident information to be confirmed. In addition, since it is possible to grasp the accident confirmation status of other staff associated with the accident information, it becomes easier to deal with accidents in cooperation with other staff.

  In addition, the storage unit stores data on schedules and results of services received by a plurality of service providers, and the information for identifying service providers includes information for identifying facilities for which service providers receive services. The display control unit may be configured to display the number of services provided for each facility and for each type of service.

  According to this aspect, since it becomes possible to statistically understand what services are currently provided in a predetermined period for each facility, comparison between facilities receiving services, It becomes possible to grasp the specificity easily.

  The staff in the present invention refers to the facility manager / manager, care manager (planner in charge), service provider, care staff / home helper, nursing staff, functional training instructor, life counselor, life support staff, and receptionist. Persons who perform work related to facilities such as office workers, including service providers. In a broad sense, it includes the General Manager of the Area Business Unit that manages multiple nursing care facilities, the General Manager of the Area Business Unit that oversees multiple Area Business Units, and the General Manager of the Company that oversees many Area Business Units, as well as management and head office staff.

  A service support method according to an aspect of the present invention is a service support method for providing a service using a plurality of terminals capable of displaying information stored in a storage unit. A step of recording information on an accident that occurred during provisioning and information on a group composed of a plurality of staff set in association with the accident for each of the plurality of accidents, and a display control unit included in the terminal on the terminal Information about multiple accidents set in association with the staff operating the information, information for each of the multiple accidents that indicate whether the staff has confirmed the accident information, and other information in the group associated with the accident. And a step of displaying information indicating whether or not the accident information has been confirmed for each of the plurality of accidents.

  According to this aspect, since the accident information associated with the staff can be displayed for the staff operating the terminal, it is possible to easily grasp the accident information to be confirmed. In addition, since it is possible to grasp the accident confirmation status of other service providers associated with the accident information, it becomes easier to deal with accidents in cooperation with other service providers.

  In addition, the storage unit includes a step of storing data of schedules and results of services received by a plurality of service providers, and the information for identifying service providers identifies a facility where the service providers receive services. The display control unit may further include a step of displaying the number of services received by a plurality of service recipients for each facility receiving the service and for each type of service.

  According to this aspect, since it becomes possible to statistically grasp what service is currently provided in a predetermined period for each facility that receives the service, between the facilities that receive the service. It becomes possible to grasp the comparison and specificity.

  A program according to an aspect of the present invention provides a computer with information on an accident that occurred during the provision of a service and information on a group composed of a plurality of staff set in association with the accident for each of a plurality of accidents. Information about multiple accidents set in association with the staff operating the computer, information indicating whether the staff has confirmed the accident information, and information relating to the accidents. The other members of the given group execute a step of displaying information indicating whether or not the accident information has been confirmed for each of the plurality of accidents.

  According to this aspect, since the accident information associated with the staff can be displayed for the staff operating the computer, it is possible to easily grasp the accident information to be confirmed. In addition, since it is possible to grasp the accident confirmation status of other service providers associated with the accident information, it becomes easier to deal with accidents in cooperation with other service providers.

  In addition, the computer stores the service schedule and performance data received by a plurality of service recipients, and the information for identifying the service recipient includes information for identifying the location where the service recipient receives the service. The display control unit may be a program that displays the number of services received by a plurality of service recipients for each facility that receives the service and for each type of service.

  According to this aspect, since it becomes possible to statistically grasp what service is currently provided in a predetermined period for each facility that receives the service, between the facilities that receive the service. It becomes possible to easily grasp comparisons and specific facilities.

  According to the present invention, it is possible to display a screen on which items to be confirmed by the staff are gathered. In addition, accident information can be easily shared between related staff. In addition, it is possible to easily grasp the number of medical care and the number of accidents provided at each care facility.

It is a figure which shows the structure of the system which concerns on embodiment. It is a figure which shows the structure of a server and a user terminal. It is a figure which shows the example of a living condition sheet | seat screen. It is the figure which extracted a part of living condition area in the living condition sheet | seat screen. It is a figure explaining the example by which the time axis of the time chart of a time chart area is expanded and displayed. It is a figure which shows the example from which the time frame displayed on a time chart area changes. It is a figure which displays an example of a service recording screen. It is a figure which shows an example of an object. It is a figure explaining the icon relevant to vitals. It is a figure explaining switching of the figure etc. which are displayed on an icon. It is a figure which shows the example which controls icon arrangement | positioning, when a some icon overlaps in the same time frame. It is a figure which shows the example which highlights on the several time frame on the time frame of a time chart area. It is a figure which shows an example of the screen used when creating an accident report. It is a figure which shows an example of the screen which inputs temporal recording. It is a figure which shows an example of a list display mode screen. It is a figure which shows an example of a health condition mode screen. It is a figure which shows an example of a batch input mode screen. It is a figure which shows an example of the weekly schedule screen which shows the weekly schedule according to an individual. It is a figure which shows an example of the service assistance method in a user terminal. It is a figure which shows an example of the control method in a server. It is an example of an accident report level setting screen. It is an example screen of an accident report. It is an example of a screen for notifying an unidentified accident. It is an example of a screen which shows the confirmation situation of an accident. It is an example of a tag (tab) for displaying a comment screen. It is an example of a comment screen. It is an example of an accident list screen. It is an example of a screen which shows the accident situation for every care facility.

[Explanation of terms]
Terms used in this embodiment will be described.

  “Staff”: Facility manager / manager, care manager (planner in charge), service provider, care staff / home helper, nursing staff, functional training instructor, life counselor, life support staff, reception clerk, etc. A person who performs work related to facilities. In a broad sense, it includes the General Manager of the Area Business Unit that manages multiple nursing care facilities, the General Manager of the Area Business Unit that oversees multiple Area Business Units, and the General Manager of the Company that oversees many Area Business Units, as well as management and head office staff.

  “User”: A person who uses the system described in this embodiment. Specifically, they are the manager of the area business unit who manages the staff of the facility and a plurality of facilities, and the general manager of the upper level area business unit.

  “Service recipient”: A person who receives a service provided by a facility. It does not necessarily have to be in the facility, including those who receive some services outpatiently. In the following embodiment, the service recipient will be described by taking a resident who enters a care facility as an example. The service recipient may be a person who does not reside in the facility, such as a person who receives a day care service, and both may be mixed in the embodiment described below.

  “Plan”: A plan for a service provided by a care facility such as a care plan or a nursing plan.

  Embodiments of the present invention will be described with reference to the accompanying drawings. In addition, in each figure, what attached | subjected the same code | symbol has the same or similar structure.

[Overall configuration]
FIG. 1 is a diagram illustrating a configuration of a system 100 according to the present embodiment. The system 100 includes a server 110 and a plurality of user terminals 120a and 120b. Although two user terminals are shown in FIG. 1, the number of user terminals may be an arbitrary number. A plurality of user terminals are collectively referred to as a user terminal 120. The user terminal 120 and the server are connected to each other through a network such as the Internet and a LAN (Local Area Network).

  The user terminal 120 is an information processing terminal used by the staff of a care facility, and functions as a service support device. In this embodiment, the user of the system 100 includes a staff of a care facility. The user can confirm information necessary for providing the service with reference to information displayed on the user terminal 120.

  The server 110 is an information processing apparatus that stores data related to a provided service, and functions as a service support server. The user terminal 120 can display information on the user terminal 120 based on data transmitted from the server 110. Further, the server 110 manages users by a login method, for example, and can transmit data corresponding to the user of the user terminal 120 to the user terminal 120.

  Each user terminal 120 performs synchronization processing with the server 110 at a predetermined timing. For this reason, the data input to the user terminal 120a by the user X is once transmitted to the server 110, and then transmitted from the server 110 to the user terminal 120b of the user Y and reflected on the user terminal 120b. For this reason, implementation status of service provision, sharing of communication items, etc. are performed in a timely manner. The user terminal 120 may be shared by a plurality of users. Further, in the present embodiment, an example in which processing is performed via the server 110 will be described, but a configuration in which data is synchronized between the user terminals 120 may be employed.

[Server configuration]
FIG. 2 is a block diagram illustrating a configuration of the server 110 and the user terminal 120 according to the present embodiment. The server 110 includes a communication unit 211, a storage control unit 212, a storage unit 213, and a search unit 214.

  The communication unit 211 transmits and receives data to and from the user terminal 120 through a network interface such as the Internet and a LAN. That is, the communication unit 211 functions as a transmission unit and a reception unit.

  The storage control unit 212 writes various data in the storage unit 213 and reads various data from the storage unit 213.

  The storage unit 213 stores various data. For example, the memory | storage part 213 memorize | stores the schedule and track record of the service which a resident receives provision. The storage unit 213 may be various storage media such as an HDD (Hard Disc Drive) and a flash memory.

  The search unit 214 searches the data stored in the storage unit 213 according to a predetermined rule, and determines whether there is an item that satisfies a predetermined condition. Details will be described later.

  The server 110 can include a CPU (Central Processing Unit), a RAM (Random Access Memory), a flash memory, or an HDD (Hard Disc Drive) (not shown). The flash memory or HDD may be the same as or different from the storage unit 213 described above. The program stored in the flash memory or HDD is temporarily read into the RAM, and the CPU executes the program read into the RAM, whereby the CPU functions as each unit of the server 110 shown in FIG. be able to.

  At least a part of each part of the server 110 may be realized by distributed processing by a plurality of information processing apparatuses. Further, the server 110 may execute processing according to a program downloaded from a cloud server (not shown). FIG. 2 shows only an example of the configuration, and the server 110 may include other configurations. Moreover, not all the configurations described in FIG. 2 are essential requirements.

[User terminal configuration]
The user terminal 120 includes an input unit 220, a communication unit 221, a display unit 223, a display control unit 224, a storage unit 225, and a storage control unit 226. The user terminal 120 can be various information processing terminals such as a tablet terminal, a smartphone, and a personal computer.

  An operation instruction from a user is input to the input unit 220.

  The communication unit 221 transmits / receives various data to / from the communication unit 211 of the server 110. That is, the communication unit 221 functions as a reception unit and a transmission unit.

  The display unit 223 displays various screens including a life situation sheet screen described later. For example, the display unit 223 can be a liquid crystal display, an organic EL (electroluminescence) display, or the like.

  The display control unit 224 controls information displayed on the display unit 223.

  The storage unit 225 stores various data. For example, the memory | storage part 225 memorize | stores the schedule and track record of the service which a resident receives provision. The storage unit 225 may be various storage media such as an HDD and a flash memory.

  The storage control unit 226 writes various data in the storage unit 225 and reads various data from the storage unit 225.

  The user terminal 120 can include a CPU, RAM, and flash memory or HDD (not shown). The flash memory or the HDD may be the same as or different from the storage unit 225 described above. The program stored in the flash memory or the HDD is temporarily read into the RAM, and the CPU executes the program read into the RAM, so that the CPU functions as each unit of the user terminal 120 shown in FIG. can do. FIG. 2 is merely an example of the configuration, and the user terminal 120 may include other configurations. Moreover, not all the configurations described in FIG. 2 are essential requirements.

  In the example of FIG. 2, for convenience of explanation, the server 110 and the user terminal 120 are described separately. However, the configuration is not necessarily limited to this. For example, in this embodiment, the display control unit 224 that controls the screen display mode of the user terminal 120 will be described as operating on the user terminal 120 according to a program installed in the user terminal 120. However, the server 110 may generate a screen to be displayed on the user terminal 120 and transmit the generated screen to the user terminal 120. In such a case, the display control unit 224 operates on the server 110 according to a program installed on the server 110. Similarly, in this embodiment, various data input by the input unit 220 is stored in the storage unit 225 of the user terminal 120 and also stored in the storage unit 213 of the server 110 by synchronization processing. explain. However, it may be stored in the storage unit 213 of the server 110 without being stored in the storage unit 225 of the user terminal 120.

[Life situation sheet screen]
FIG. 3 is a diagram illustrating an example of a living situation sheet screen 300 displayed on the display unit 223 of the user terminal 120 according to the present embodiment. The living situation sheet screen 300 is a screen showing a living situation of the resident. FIG. 3 is a diagram for explaining the overall layout of the living situation sheet screen 300, and information included in the sheet is omitted. The living situation sheet screen 300 is displayed by the display control unit 224, and displayed information and the like are based on data transmitted from the server 110 and stored in the storage unit 225 of the user terminal 120.

  The living situation sheet screen 300 is a screen in which information for each resident is organized and aggregated. The living situation sheet screen 300 includes a living situation area 350. The living situation area 350 includes a basic information area 360 that includes information for identifying a resident and an individual information area 375 that includes individual information on the resident regarding a specific period or time period (first direction). ) Is an area in which rows (records) arranged in parallel are arranged for each resident. That is, it is an area in which the basic information area 360 and the individual information area 375 for each resident are continuously arranged in the vertical direction (that is, the second direction different from the first direction). For example, in the record 351a, information on the resident A is displayed in the right direction in the order of the basic information area 360 and the individual information area 375. In the record 351b, information on the resident B is displayed in the right direction in the order of the basic information area 360 and the individual information area 375. Hereinafter, the same applies to the record 351c and the record 351d. The vertical direction and the horizontal direction may be reversed.

  The living situation sheet screen 300 of FIG. 3 shows an example in which information of four residents (that is, four records) is included, but the number is not limited to this. As one aspect, information of all residents of the care facility is included. In the example of the living situation sheet screen 300 in FIG. 3, when there are four or more residents, in response to an operation instruction (for example, a scroll instruction, a swipe instruction, etc.) by the user input to the input unit 220. The display control unit 224 may perform display control, and information on the resident who is hidden below the currently displayed living situation area 350 may be displayed on the display unit 223.

  The individual information area 375 includes a caution area 370, a navigation area 380, and a time chart area 390. That is, the caution area 370, the navigation area 380, and the time chart area 390 are included for each resident. The notes area 370 includes notes regarding the resident. The navigation area 380 includes the latest health status of the resident. In the time chart area 390, time frames (not shown in FIG. 3) in which the time in a specific period (for example, the current day) is divided into a plurality of time frames are arranged in time series in the first direction. Includes an object indicating a service (for example, an icon not shown in FIG. 3). Specific examples of the basic information area 360 and the individual information area 375 will be described later. The specific period may be changed to an arbitrary period, and an icon or the like corresponding to the arbitrary period may be displayed. For example, the specific period may be the entire period (24 hours) of a specific day, or a part of the specific day (for example, between 5 o'clock and 17 o'clock). , All periods (24 hours each) within a specific number of days (for example, 2 days or 1 week), or a part of those specific days (for example, each period from 5:00 to 17:00) )

  The living situation sheet screen 300 includes display switching tabs 301, 302, 303, and 304 for switching the display from the living situation sheet screen 300 to another screen in addition to the above-described areas. Further, the living situation sheet screen 300 includes a search bar area 310 for searching for a staff member or a tenant occupying a specific floor. Further, the record 352 at the head of the living situation area 350 includes the explanation items and setting buttons of the individual information area 375.

  The living situation sheet screen 300 collects items (information) necessary for the care staff to appropriately and efficiently provide the service. For example, the schedule of services, the status of service implementation, measurements and actual values such as vitals, excretion, and water intake, necessary communication items, the occurrence status of incidents such as accidents and near-misses, the response status, entrance / exit The absence status of going out and staying overnight is displayed on a single screen. Therefore, the staff can quickly confirm necessary information. Details will be described later.

  Next, the living situation sheet screen 300 will be described using a specific example of the screen.

  FIG. 4 is a diagram showing a display area 400 in which a part of the living situation area 350 is extracted from the living situation sheet screen 300 of FIG. Here, the information of two residents is concretely shown like record 351a and record 351b. Hereinafter, the tenant shown in the record 351a will be described as an example.

  In the basic information area 360 of the record 351a, the occupant's room number, name, and photograph are displayed as individual occupant information. In addition, a notification 410 that prompts confirmation of danger or awareness is displayed. The precaution area 370 of the record 351a includes precautions regarding the resident. In the example of Fig. 4, there is one "communication item" indicating the items to be confirmed as precautions, the number of accidents so far, and the possibility of developing into an accident that did not lead to an actual accident. The number of high so-called near-misses and the number of physical restraints are displayed. When an instruction selected by the user for each number is input to the input unit 220, the display control unit 224 displays detailed information on the display unit 223 based on the data stored in the storage unit 225. Note that the number of contact items can be the number of contact items according to the user who logs in to the user terminal 120. That is, the number of cases displayed for each user may be different. The contact item data including the contact details and the designation of the contact address is stored in the storage unit 213 of the server 110, and the number of contact items corresponding to the logged-in user is displayed.

  The navigation area 380 of the record 351a includes the latest health information of the resident. For example, the navigation area 380 displays vital information such as body temperature, pulse, blood pressure, weight, and the like, which are important in providing services, and the latest information on items such as defecation, urination, meals, moisture, and bathing. For example, information obtained by the latest vital measurement is displayed in the vital item. In the defecation item, the number of defecations, the amount of defecation, the latest defecation time, and the number of days when there is no defecation are displayed. In the urination item, the number of urinations of the day, urine measurement, and the latest urination time are displayed. In the item of water, the number of times of water intake of the day and the total amount of water intake are displayed. In the item of meal, the intake amount of the staple food and the side meal at the time of breakfast, lunch, snack and dinner is displayed. In the bathing item, the scheduled time, the availability of bathing, the implementation status, and an alternative method in case of cancellation are displayed.

  In the time chart area 390, the 24 hours of the day is divided into time frames for each predetermined time unit (for example, 1 hour), and the time frames are displayed so that the time progresses from left to right. A plurality of objects are displayed on the time frame. The object is, for example, an icon. This icon displays a graphic imitating various services and events, and is arranged in the time frame of the scheduled service provision time or service execution time. The icon displays the contents of the service according to each tenant's plan or the contents of the service outside the plan. By using such icons, the contents of the service can be grasped intuitively. Further, since the icons are displayed on the time frame, the staff can intuitively grasp the schedule of each resident. Further, since the schedule of each resident can be grasped intuitively on one screen, the staff can provide a service while comparing the schedules of other resident other than the resident who is assisting. Objects may include things other than icons. For example, a text object that directly represents the contents of the service, a photo object that represents the contents of the service with a photograph, and the like may be included.

  When the icon 420 arranged in the lower left corner of the basic information area 360 is selected, a communication item display area 430 appears below the time chart area 390 related to the resident. Thereby, since the notification matter for every resident can be confirmed together on the living situation sheet screen 300, it becomes reference information for the next action, and timely team care can be practiced.

  The living situation sheet screen 300 including such a display area 400 serves as a home screen when confirming resident information in the facility. By effectively organizing and aggregating various information on the home screen, the staff can obtain necessary information as appropriate.

[Antenna Item]
Next, antenna items will be described. The antenna item is an item that alerts a resident as shown in, for example, the notification 410 of FIG. In the field of a care facility, the staff is required to always put up an antenna and take an appropriate response to the resident's condition change and danger. In the present embodiment, the stored data is searched, and if there is an item that calls attention, it can be displayed on the user terminal 120 to alert the user.

  The storage unit 213 of the server 110 stores service performance record data for each resident, objective record data such as the health status and remarks of each resident, subjective record data such as awareness and observation of each staff, and the like. I remember it. These data are data based on the data input by each user terminal 120. The search unit 214 of the server 110 searches the data stored in the storage unit 213 and determines whether there is an item that satisfies a predetermined condition. Predetermined conditions include, for example, when the amount of food intake and water intake continues for a predetermined number of times or below a certain amount, when there is no excretion for a certain period of time, and vitals such as body temperature, pulse, blood pressure, weight, etc. Is a value out of the specified range for a certain period. That is, it is determined whether or not there is an item to call attention based on data accumulated in a certain period. Such a determination process is often not noticed in daily life when the staff provides daily care services on a shift basis. This is because it is impossible to immediately determine that it is an abnormal state if only one point is taken out. However, you should be alerted if the situation continues to be different from normal. In the present embodiment, when something continues for a certain period of time, attention is drawn.

  A specific example will be described. As an example of the antenna item, a change in weight will be described. The server 110 determines “if the weight changes by a predetermined percentage or more in a predetermined period,“ weight attention ”, and outputs an antenna (attention) to a predetermined screen. 'Is created in advance based on an input from the user terminal 120 or the like and stored in the storage unit 213. Alternatively, this rule may be acquired from a server or the like (not shown) and stored in the storage unit 213 in advance. The rules stored in this way may be changed as appropriate based on input from the user terminal 120 or the like.

  When the weight of a resident is transmitted from the user terminal 120 at an arbitrary timing, the search unit 214 searches and evaluates past data stored in the storage unit 213 according to this rule. If it exceeds the predetermined percentage, it is determined as “weight attention” and the determination result is stored in the storage unit 213. Then, the storage control unit 212 transmits the determination result stored in the storage unit 213 to each user terminal 120 through the communication unit 211. The display control unit 224 of the user terminal 120 that has received the determination result causes the notification 410 to be displayed in a balloon format in the corresponding resident column of the basic information area 360. As another example, the presence or absence of urination will be described. “If you are a resident who needs to count urine volume and the latest urine volume has not exceeded the specified time between the first time and the second time, it is determined that there is no urination and the antenna ( (Awareness) is output to the specified screen. ”Is created in advance and stored in the storage unit 213. In this case, the search unit 214 executes a search at a predetermined time interval. If a certain resident has not urinated for 8 hours or more, it is determined as “not urinating” and the determination result is stored in the storage unit 213. Then, a notification is displayed in the corresponding tenant column of the basic information area 360 as in the above-described process. In this way, situational changes and dangers that are difficult for humans to detect are indexed and ruled, and they are searched and judged at the appropriate timing and processing method, enabling individual residents to be notified individually. The staff can be noticed.

  The search unit 214 can execute the above-described search process every predetermined time. For example, data stored in the storage unit 213 may be searched every day to determine whether there is an item that meets a predetermined condition. The search process performed by the search unit 214 may be executed according to the rules stored in the storage unit 213. An evaluation item, an evaluation period, an evaluation condition, an evaluation trigger, an evaluation timing, a threshold, a notification destination, and the like are ruled for a certain index value, and the search unit 214 performs a search process at the evaluation timing set in the rule. Is executed, the past data of the evaluation period set in the rule is searched, and the evaluation item of the rule can be evaluated.

  Note that the notice for calling attention is not limited to the form shown in FIG. 4 as long as the user can be noticed. In addition to being displayed on the user terminal 120, attention may be urged by turning on a warning light in an office or a bed, for example, or attention may be notified by other methods.

[Explanation of time chart area]
Next, the time chart area 390 will be described.

  FIG. 5 is a diagram for explaining an example in which the time axis of the time chart in the time chart area 390 is displayed in a stretched manner. Assume that the operation instruction input to the input unit 220 is an instruction to change the width of the time chart area. For example, when the separation bar 520 at the left end of the time chart area 390 is dragged, the separation bar 520 is moved to the left side from the initial position, and then dropped. In this way, when the instruction to change the width of the time chart area is input to the input unit 220 and the display control unit 224 acquires this instruction, the display control unit 224 displays on the display unit 223 according to the instruction. The width of the time chart area 390 is changed. In addition, the display control unit 224 displays a screen in which the width of the time frame is changed according to the changed width of the time chart area 390 and the icon arrangement is changed according to the change of the width of the time frame. To display. An arrow 510 in FIG. 5 indicates an expandable range of the time chart area. That is, the time chart area can be expanded and displayed so as to cover the navigation area 380 and the caution area 370. FIG. 5A shows an example in which the navigation area 380 is displayed so as to cover part of the navigation area 380. FIG. 5B shows the navigation area 380 and the caution area 370 completely covered. This is an example. 5A and 5B show the expansion of the time frame, and the display of icons is omitted.

  In the time chart area 390, various icons are displayed on a time frame corresponding to the scheduled or actual time of the service. For this reason, when services are concentrated, icons may be concentrated and it may be difficult for a user (staff) to confirm. Therefore, the display control unit 224 can perform control to expand and display the time chart area 390 in accordance with a user operation instruction. According to this extended display, the width of the time frame is widened and the area of the time frame in which the icons are arranged is also widened, so that the user can easily confirm the schedule or performance of the resident's service. In response to the expanded display of the time chart area 390, the display control unit 224 arranges and displays icons at positions corresponding to the expanded time frame.

  The display control unit 224 expands the time chart area 390 according to the drag operation while the input for dragging the separation bar 520 is input to the input unit 220, and the drag is released. When an instruction is input to the input unit 220, control to return the display to the width of the original time chart area 390 may be performed.

  In addition, the display control unit 224 may reduce the width of the time chart area and expand at least one of the basic information area 360, the notes area 370, and the navigation area 380 in accordance with the reduction.

[Change time frame]
FIG. 6 is a diagram illustrating an example in which the time frame displayed in the time chart area 390 changes. The care facility staff work on a 24-hour basis. For this reason, it is possible to display a time frame related to its own working hours. Alternatively, when the staff selects the buttons 601, 602, and 603 in FIG. 6, a selection instruction is input to the input unit 220, and the display control unit 224 displays a time frame in an arbitrary time zone based on the selection instruction. It can be displayed on the part 223. For example, FIG. 6A shows an example in which a 24-hour time frame is displayed when the button 601 is selected. FIG. 6B shows an example in which a time frame after 17:00 is displayed when the button 603 is selected. When a 24-hour time frame is displayed as shown in FIG. 6A, the overall schedule and the like on a specific day can be confirmed, but the time frame becomes narrow and icons concentrate. For this reason, it may be difficult for the user to glance at the schedule and the like. By limiting the time frame to be displayed as shown in FIG. 6B, it is possible to prevent the time frame from expanding and the icons from being concentrated.

  When the user logs in to the server 110 using the user terminal 120, the server 110 reads out data related to the user's working hours from the storage unit 213, transmits the data to the user terminal 120, and receives the data at the user terminal 120. The display control unit 224 may perform control to display a time frame according to the working hours of the user. In addition, when a selection instruction for the buttons 601, 602, and 603 is input to the input unit 220 and the displayed time frame is changed, the display position of the icon is also changed according to the change. FIG. 6 shows an example in which one resident is present, but this time frame setting is the time displayed in the time chart area 390 of each resident displayed on the living situation sheet screen 300. Common settings can be made for the frame. That is, the time frame displayed in the time chart area 390 of each resident is changed according to the selection instruction of the buttons 601, 602, and 603.

[Service Record Screen]
FIG. 7 is a diagram for displaying an example of the service recording screen 700. The service recording screen 700 is an example of a screen for inputting a part of the recording. For example, when a scroll operation instruction is input to the input unit 220, the display control unit 224 is an area for inputting another recording. Can be displayed on the display portion 223. Various kinds of information such as actual service values are input through the service recording screen 700. The storage control unit 226 stores data based on the input information in the storage unit 225. The service recording screen 700 may be displayed on the display unit 223 by the display control unit 224 in response to, for example, an icon selection instruction (for example, mouse click) displayed in the time chart area 390 being input to the input unit 220. Good. That is, when an instruction for selecting an icon displayed on the display unit 223 is input from the input unit 220, the display control unit 224 inputs and refers to information including an implementation status of service provision associated with the selected icon. Can be displayed on the display unit 223. In addition, the storage control unit 226 (first storage control unit) can cause the storage unit 225 to store data of information input on the service recording screen 700.

  In addition, the storage control unit 226 performs a synchronization process with data stored in the storage unit 213 of the server 110 at an arbitrary timing through the communication unit 221. With such control, data input by the user can be centrally managed by the server 110. Further, the server 110 can transmit the data transmitted from the user terminal 120 and stored in the storage unit 213 to other user terminals 120. Thereby, the data handled between several user terminals can be synchronized, and it can be set as common data. The synchronization process performed by the server 110 can be performed at an arbitrary timing.

  The service recording screen 700 is not only displayed in response to an icon click operation, but a menu is displayed by, for example, pressing a left click on an arbitrary time frame in the time chart area 390 to select a predetermined menu. May be displayed. In this case, the display control unit 224 can also display a service recording screen 700 that is set in advance as a start time corresponding to the time frame.

[Example of icon operation]
Next, returning to FIG. 6, the icons displayed in the time chart area 390 will be described. As for the icon displayed in the time chart area 390, a service according to each tenant's plan is displayed as an icon. For example, when a service type, service provision time, repeat unit, etc. are set through a plan creation screen (not shown), an icon corresponding to the setting is displayed. In the case of a service with no time designation, an icon is displayed outside the time frame, not on the time frame. When a click operation on an icon displayed in the time chart area 390 is input to the input unit 220, the service recording screen 700 related to the service associated with the icon is displayed as described above, and data input is accepted. Is possible.

  In the time chart area 390, an icon outside the plan may be displayed. The display control unit 224 arranges and displays icons in the time chart area 390 according to a plan in which each resident receives service. In addition, when an instruction to input a plan outside the plan is acquired, an icon corresponding to the plan outside the plan can be arranged and displayed in the time chart area 390. At this time, the icon outside the plan may be displayed in a display mode different from the icon according to the plan, so that the icon according to the plan and the icon outside the plan may be distinguished. As a service outside the plan, for example, when it is necessary to carry out defecation control for a certain resident for a short period of time, it is possible to register the use of a non-planned medicine as a service outside the plan as a plan outside the plan. In addition, when a resident is in poor physical condition, a morning and evening vital measurement can be registered as an unplanned schedule. In addition, when a certain resident is dehydrated, it is possible to register to increase water intake in addition to normal care as an unplanned plan.

  Part of the data stored in the storage unit 225 can be changed by dragging and dropping an icon displayed on the time chart area 390. For example, an icon 650 for which a meal service has already been performed can be dragged and dropped to move to another time frame. In this case, the storage control unit 226 that has received the information of the time frame in which the icon 650 has moved from the input unit 220 determines the execution time (at least one of the start time and the end time) corresponding to the icon 650 as the destination. Rewrite to the time frame time. Thereby, the execution time memorize | stored in the memory | storage part 225 can be changed easily, without displaying the service recording screen 700 each time. The icons that can be changed by drag and drop may be limited to icons that have been serviced, and icons that are scheduled to be provided for services that have not yet been serviced are also stored in the storage unit 225. The scheduled service provision time may be rewritten.

  As described above, the storage unit 225 stores a value indicating whether or not the service associated with the icon has been performed, data indicating the service start time, and the service end time. When the display control unit 224 acquires an instruction to change the arrangement position of the first icon for which the service has been performed, the display control unit 224 changes the display position of the first icon in the time frame of the instructed position and stores the instruction. The control unit 226 can change the start time and end time stored in the storage unit 225 to a time corresponding to the time frame of the changed position.

[Type of icon]
FIG. 8 is a diagram illustrating an example of an icon. The icon is not limited to the shape, size, figure, and the like as shown in FIG. In the present embodiment, the color or transparency of the icon is changed between a service handled by a user (that is, a staff member) who uses the user terminal 120 and a service not handled by the user (staff member). For example, the icon group 810 is an icon indicating a service handled by the user, and the icon group 820 can be a service not handled by the user. Thereby, the user who uses the user terminal 120 can distinguish and confirm the schedule including the service in charge of the user terminal and the service in charge of other staff. In addition, for each type of service, for example, bathing and excretion that require special attention in nursing care are displayed in different colors, and icons related to health status such as vitals are displayed in different colors. You can change the color. Although an example of changing the color has been described here, the service may be roughly classified by changing the shape and size of the icon. Each icon imitates the contents of a service in a figure, but additional information related to the service may be added to the icon. For example, when the service is scheduled outside the plan, the mark 801 may be displayed over the icon. Further, when there is a communication item related to the service, the mark 802 may be displayed over the icon. Further, when the service has been performed, the mark 803 may be displayed over the icon. If the service is canceled without being performed, the mark 804 may be displayed over the icon. If the service is a service set as a priority plan, the mark 805 may be displayed over the icon. The additional information can be displayed on the display unit 223 by the display control unit 224 based on the data recorded that the service stored in the storage unit 225 is performed.

  In this way, the display control unit 224 displays the icon displayed in the time chart area 390 according to the type of service item, the display mode according to whether the user is in charge, and the service has been performed. Display mode according to whether or not there is a report regarding the service, display mode according to whether or not the service has been stopped, whether or not the service complies with the priority plan Display form corresponding to various events other than the service, and display form corresponding to whether the service record is unsaved or saved (including temporarily saved). be able to.

  FIG. 9 is a diagram illustrating icons related to excretion care. In FIG. 9A, an icon 901 is an icon for excretion care or the like for which it is difficult to specify time. Since these are not set as scheduled service provision times, they are displayed not on the time frame but outside the time frame. In the present embodiment, in response to the selection instruction for the icon 901 being input to the input unit 220, the display control unit 224 can cause the display unit 223 to display the service recording screen 700 that records the excretion care. is there. When the excretion care data is stored in the storage unit 225, an icon 910 indicating the excretion care is displayed in the time frame corresponding to the excretion time stored in the storage unit 225, as shown in FIG. 9B. Is displayed. Further, a value reflecting the data stored in the storage unit 225 is displayed as the value of the excretion care item 920 in the navigation area 380, and the number of times that the icon is generated on the time frame is displayed on the selected icon 901. It is appended. When the icon generated in this way is deleted from the time chart area 390, the number of times decreases by one.

  Even when the selection instruction for the icon 901 is input to the input unit 220, the display control unit 224 performs the excretion care in response to, for example, a selection instruction for a predetermined menu being input to the input unit 220. An input service recording screen 700 can be displayed on the display unit 223.

  In this way, the display control unit 224 can display an icon (second icon) relating to a service for which no time is specified outside the time frame of the time chart area 390. And when the input instruction of the service implementation regarding the second icon is acquired, the number of implementations is displayed near the second icon displayed outside the time frame, and the time frame in which the service is performed is displayed. A second icon can be displayed.

[Switch icon display]
FIG. 10 is a diagram for explaining switching of a graphic or the like displayed on an icon. FIG. 10A is an example in which the graphic included in the icon shows the outline of the service. When an instruction to select the button 1002 is input to the input unit 220, the display control unit 224 displays an icon including characters on the display unit 223 instead of a graphic as illustrated in FIG. Let The characters shown in FIG. 10B are characters indicating service names and abbreviations. In nursing care services, excretion information is important. Therefore, when an instruction to select the button 1003 is input to the input unit 220, the display control unit 224 causes the display unit 223 to display only icons related to excretion care, as illustrated in FIG. Moreover, the value of excretion displayed in the navigation area 380 is displayed on the icon indicating excretion care. That is, the display control unit 224 displays a graphic or a character representing the service to be provided in the icon, and if the service to be provided is a service related to excretion care, the icon includes information indicating the result of excretion on the icon. be able to. In FIG. 10C, icons related to excretion care are displayed, but other icons may also be displayed. When a selection instruction for the button 1001 is input to the input unit 220, the display control unit 224 causes the display unit 223 to display an icon including a graphic as illustrated in FIG.

[Control of overlapping icon display]
FIG. 11 is a diagram illustrating an example of controlling icon arrangement when a plurality of icons overlap in the same time frame. As described above, the time frame is expanded by expanding the time chart area 390 or changing the setting of the time frame for displaying the time frame, and the time frame is expanded to reduce the overlapping display of icons. An example was described. However, if services overlap at the same time, the icons are still hidden by other icons. FIG. 11 shows an example of icon display control.

  First, when schedules of a plurality of services overlap in one time frame T1, the display control unit 224 positions each icon so that the icons corresponding to the plurality of services are not completely covered by other icons. Are displayed within the time frame T1. Thereby, the user can grasp that a plurality of icons are included in the time frame T1. However, as in the state shown in FIG. 11A, although it can be understood that a plurality of icons are included, the type of icon on the back side cannot be grasped. Therefore, when the information indicating that the cursor point used for the instruction by the user is superimposed on the display position of each icon is acquired (for example, when the mouse is over), the display control unit 224 displays the information shown in FIG. ), The icons can be rearranged and displayed at positions that do not overlap each other. At this time, as shown in FIG. 11B, the display control unit 224 may disperse icons in places other than the time frame T1. Or you may disperse | distribute vertically on the time frame T1. In this case, icons dispersed on other tenants' time charts may be temporarily displayed. When the cursor point moves away from the display position (when the mouse over is released), the display control unit 224 may return the icons displayed in a dispersed manner to the original positions. In addition, although it demonstrated taking the case of the mouse here as an example, in the tablet terminal or the like, the rearrangement of the overlapping positions of the icons described above is performed by other operations such as tapping the position where the icons are superimposed on the touch panel display. Control may be performed.

[Service Record Type]
Next, the types of recording methods for nursing care and nursing will be described. Case recording methods include temporal recording and progress recording. The progress recording is a method of recording each time there is a change in the state or situation of the subject. Time-lapse recording is a method of recording along a predetermined time. As a typical recording method of progress recording, for example, focus charting can be mentioned. This is a method of arbitrarily inputting data (a resident's appearance), action (staff's response), and response (a resident's response) items for an arbitrary focus item. In the service record screen 700, when data, action, and response are input, the input line may be generated by selecting an add line button. This makes it possible to input the progress record by focus charting accurately and efficiently. As for the focus item, any problem / needs created on a care plan screen (not shown) can be selected from a pull-down menu, and the care plan and daily records are linked. Thereby, for example, each care plan and the record of the plan can be referred to at the same time, and the monitoring and evaluation of the plan can be performed accurately and efficiently. In the present embodiment, various data according to the progress record is stored in the storage unit 225. However, when an incident such as an accident, a near-miss, a sudden change in the resident, or a remarkable change occurs, the recording is switched to the time-lapse record, Information on the situation before and after the occurrence of the incident is stored in chronological order.

[Band area]
FIG. 12 is a diagram illustrating an example in which highlighting is performed on a plurality of time frames on the time frame of the time chart area 390. A group of highlighted time frames is called a band area. The highlighting is displayed when the occupant is out or staying overnight or when the above-described incident occurs. A band region 1210 in FIG. 12A indicates that an accident has occurred in the resident. In this case, for the resident, the recording method of the service record is changed not to the progress record but to the temporal record. A band region 1220 in FIG. 12B indicates that the resident is out. A band region 1230 in FIG. 12C indicates that the resident is hospitalized.

  Next, a series of flows in which a band area 1210 associated with the occurrence of an incident as shown in FIG.

  FIG. 13 is a diagram showing an example of a screen 1300 used when creating a report on the occurrence of an accident (hereinafter referred to as “accident report”). A screen 1300 for creating an accident report is a screen displayed when a predetermined menu is selected. The period set in the item 1310 is a period during which the band region 1210 is displayed in the time chart area 390 of the living situation sheet screen shown in FIG. When the item 1320 is selected, the screen is switched to a screen for inputting time-lapse recording.

  FIG. 14 is a diagram showing an example of a screen 1400 for inputting time-lapse recording. In the area 1410, the time-recorded data recorded so far is displayed. An area 1420 is an area for inputting a record to be added. As described above, the screen 1400 for inputting the time-lapse record can be called from the screen 1300 for creating an accident report. When the band area 1210 is displayed on the time chart area 390 as shown in FIG. 12A, the time-lapse recording shown in FIG. 13 is input by selecting an arbitrary portion of the band area 1210. The screen 1400 may be called up.

  In the present embodiment, the temporal recording input on the screen 1400 for inputting temporal recording is stored in the storage unit 225 by the storage control unit 226 (second storage control unit). As described above, the data stored in the storage unit 225 is also transmitted to the storage unit 213 of the server 110 at a predetermined timing. And in the screen 1300 which produces the accident report shown in FIG. 13, the time-lapse record memorize | stored in the memory | storage part 225 is reflected in an accident report. By such processing, it is possible to save the trouble of re-entering the content that overlaps the content recorded in the time-lapse recording on the accident report creation screen.

  Returning to FIG. 12, supplementary explanation will be given for the band regions 1210, 1220, and 1230. As described above, the fact that the band regions 1210, 1220, and 1230 are displayed is a case where an incident occurs or a resident is absent. In the time chart area 390 of FIG. 12, icons are also displayed on the band regions 1210, 1220, and 1230. When an incident occurs or when a resident is absent, the normal service may not be provided. Therefore, when the scheduled service provision time has elapsed, the storage control unit 226 displays the status of the service as “ Data to be set to “Cancel” is stored in the storage unit 225. Based on the data stored in the storage unit 225, the display control unit 224 adds a stop mark such as the mark 804 shown in FIG. 8 to the icon displayed in the time chart area 390 for display. can do.

  As described above, when the display control unit 224 acquires information indicating an event and a period of time-lapse recording that performs recording along a time series from, for example, information input on the screen 1300 for creating an accident report The band area is displayed on each time frame corresponding to the period. In addition, when the display control unit 224 acquires an instruction in which any time frame displaying the band area is selected, the display control unit 224 displays a screen 1400 for inputting time-lapse information as illustrated in FIG. The storage control unit 226 stores the time-lapse information input through the screen 1400 in the storage unit 225. Then, the display control unit 224 can cause the display unit 223 to display the accident report screen 1300 reflecting the time-lapse information stored in the storage unit 225.

  It should be noted that the display order may be changed so that a tenant displaying the incident band area 1210 is preferentially displayed on the living situation sheet screen 300. In this way, by changing the display order, the fact that an incident has occurred is also expressed in time series and visually on the other user terminals 120, so that the facility is well known and being handled. Can be implemented efficiently and appropriately.

  Next, an example of switching from the living situation sheet screen 300 described so far to another screen will be described. The life situation sheet screen of FIG. 3 includes display switching tabs 301, 302, 303, and 304. The display switching tab 301 is a tab for displaying a living situation sheet screen, the display switching tab 302 is a tab for displaying a list display screen, and the display switching tab 303 is a tab for displaying a health status screen. The switching tab 304 is a tab for displaying a batch input screen.

  FIG. 15 is a diagram illustrating an example of a list display mode screen 1500 that the display control unit 224 displays on the display unit 223 when the display switching tab 302 is selected. Some users may want to check the schedule of each resident in a list format rather than checking in the time chart area 390 of the living situation sheet screen 300, for example. Therefore, as shown in the list display mode screen 1500 of FIG. 15, the information included in the individual information area 375 of each resident can be displayed in a list format. The list display mode screen 1500 is a screen in which tenants are arranged in a matrix on the vertical axis, and various services received by each tenant and the recorded items of the services are arranged on the horizontal axis. Further, by using the search bar area 1510 to narrow down by various conditions such as tenant, service, and charge, it can be used for various purposes such as a service list for each resident and a service list for each charge. In the search bar area 1510, for example, a search bar that can specify various search conditions such as a period, a floor, a service category, a service, a person in charge, presence / absence of communication items, non-execution, and temporary storage is prepared. By using the search bar in the search bar area 1510, only the notification items related to the residents on a specific floor may be displayed, and the contents may be shared at the time of reporting between staff in charge of the floor. In addition, the search process using the search bar area 1510 may be performed on the life situation sheet screen. For example, in a specific service, an icon for which service provision has not been performed is displayed in the time chart area 390, so Omissions can also be confirmed immediately.

  FIG. 16 is a diagram illustrating an example of a health state mode screen 1600 that the display control unit 224 displays on the display unit 223 when the display switching tab 303 is selected. The health status mode screen 1600 is a screen that displays information on the health status of residents included in the navigation area 380 in a time-series list. In addition, as shown in FIG. 16, you may include the area | region 1610 which displays the antenna item mentioned above. The various items displayed in the navigation area 380 may be only the latest data at that time, or a total value obtained by adding up the actual values of the same service performed a plurality of times. The health state mode screen 1600 is a screen on which detailed performance values of various items displayed in the navigation area 380 are displayed in a list. For example, the user (staff) first grasps only the total value of the resident's water intake up to that point in the navigation area 380 of the living situation sheet screen 300, and an abnormal value can be seen. When necessary, it is possible to switch to the health state mode screen 1600 to check the detailed information and history.

  FIG. 17 is a diagram illustrating an example of a collective input mode screen 1700 that the display control unit 224 displays on the display unit 223 when the display switching tab 304 is selected. As described above, in response to the selection instruction for each icon displayed in the time chart area 390 of the living situation sheet screen being input by the input unit 220, the display control unit 224 provides a service corresponding to the icon. The service recording screen 700 to be recorded can be displayed on the display unit 223. Then, an actual value or the like can be input through the service recording screen 700. However, for a service that is common to a plurality of residents during the same time period, for example, in the case of a meal service, it is troublesome for the user to input each tenant. Therefore, as shown in FIG. 17, the display control unit 224 causes the display unit 223 to display a collective input mode screen 1700 that accepts input of common items for a plurality of residents. The batch input mode screen 1700 is a screen in which tenants are arranged in a matrix for each service on the vertical axis and the record items of the service are arranged on the horizontal axis. For example, in the case of a meal service record, main items such as a meal intake of a staple food and a side meal, and a water intake are arranged in a matrix (only a part is shown). Then, an input auxiliary function that can set the same value for all the record items in the target column in each column of the title row of the matrix may be provided.

  The storage control unit 226 stores the items input through the batch input mode screen 1700 in the storage unit 225, respectively.

  FIG. 18 is a diagram showing an example of a weekly schedule screen 1800 showing a weekly schedule for each resident. The weekly schedule screen 1800 is a screen for displaying a weekly schedule of a specific resident, and shows a form in which the content displayed in the time chart area 390 is displayed for one week. In addition, you may display not only one week but arbitrary periods.

[flowchart]
FIG. 19 is a diagram illustrating an example of a service support method in the user terminal 120 according to the present embodiment.

  In step S1902, the user terminal 120 performs a user login process using the user ID, password, and the like.

  In step S1904, the display control unit 224 of the user terminal 120 causes the display unit 223 to display a screen including information corresponding to the logged-in user. Specifically, the display control unit 224 displays the living situation sheet screen 300. As described above, the icons displayed in the time chart area are displayed in such a manner that the color or the like is changed depending on whether or not the service is handled by the user. If there is a message for the logged-in user, the display control unit 224 displays the message.

  In step S1906, the display control unit 224 determines whether a display operation has been performed based on the instruction input to the input unit 220. For example, it is determined whether there has been a screen switching operation as described above, an extended display operation of the time chart area 390, or the like. If there is a display operation, the display control unit 224 displays a screen corresponding to the operation in step S1908. If there is no display operation, the process advances to step S1910.

  In step S1910, the storage control unit 226 determines whether there is data input based on the instruction input to the input unit 220. For example, it is determined whether a record has been input in the service record or a data input instruction has been issued in the batch display screen mode. When there is data input, the storage control unit 226 stores the input data in the storage unit 225. If there is no data input, the process proceeds to step S1914.

  In step S1914, data synchronization processing is performed. The storage control unit 226 synchronizes the data stored in the storage unit 225 of the user terminal 120 and the data stored in the storage unit 213 of the server 110. Then, the mutual data is updated to the latest data. The synchronization process may be executed at an arbitrary timing.

  In step S1916, the user terminal 120 determines whether to log out, returns to step S1906, and repeats the process until logout is performed.

  FIG. 20 is a diagram illustrating an example of a control method in the server 110. FIG. 20 is a diagram illustrating an example of a process from when a specific user logs in to the server 110 using the user terminal 120 until the specific user logs out from the server 110.

  In step S2002, the storage control unit 212 reads data corresponding to the logged-in user from the storage unit 213, and transmits the data to the user terminal 120 through the communication unit 211. For example, a message for a logged-in user is transmitted.

  In step S2004, the search unit 214 determines whether it is a predetermined timing. For example, when performing batch processing, it may be determined whether a predetermined time of the day has come. If it is the predetermined timing, the process proceeds to step S2006, and the search unit 214 searches for data related to the antenna item stored in the storage unit 213, and updates the data. For example, when there is an item to be notified as an antenna item, the search unit 214 notifies the storage control unit 212 of the search result, and the storage control unit 212 stores the corresponding occupancy stored in the storage unit 213. Update data. When the updated data is transmitted to the user terminal 120 by a synchronization process to be described later, the antenna item is displayed on the user terminal 120. If it is not the predetermined timing, the process proceeds to step S2008.

  In step S2008, the storage control unit 212 determines whether it is a synchronization timing. If it is the synchronization timing, the process proceeds to step S2010, and a synchronization process is performed with the user terminal 120. Note that when the data is updated in step S2006, it may be determined that it is the synchronization timing. If it is not the synchronization timing, the process proceeds to step S2012.

  In step S2012, the server 110 determines whether the user has logged out, returns to step S2004, and repeats the process until the user logs out.

  According to the form described above, a screen in which the basic information area and the individual information area for each resident is aggregated is displayed. The individual information area includes a caution area that contains cautions regarding tenants, a navigation area that includes the latest health status of the resident, and a time chart in which time frames for a specific period are arranged in chronological order. It includes a time chart area in which icons indicating the type and the schedule / actual result are arranged in the time frame of the service provision plan or the actual time. Since a screen in which such information is organized and aggregated is displayed, the staff can quickly confirm information for providing an appropriate service. Therefore, it is possible to refer to and input various information necessary for providing various services by a multi-disciplinary staff engaged in a care facility. In addition, it is possible to efficiently carry out notification and transmission of information that promotes sharing and notification of communication items in line with on-site work. As a result, efficient and smooth cooperation between staff members can be achieved, the quality of services above a certain level can be ensured, and the omission of service provision can be prevented to ensure legal compliance and compliance.

  In the examples described so far, the living situation sheet screen 300 has been described by taking an example in which an icon based on a care plan is displayed. However, an icon based on a nursing plan may be displayed. For example, the medical care that can be performed only by the nursing staff may be registered, the schedule may be narrowed down in a list display, displayed or printed, and sent to the next night shift nursing staff as a takeover document. In the case of services that can be carried out even by care workers, roles can be shared in coordination between staff members, such as setting a charge and requesting the service to be implemented.

  The embodiments described above are for facilitating the understanding of the present invention, and are not intended to limit the present invention. Each element included in the embodiment and its arrangement, material, condition, shape, size, and the like are not limited to those illustrated, and can be changed as appropriate. In addition, the structures shown in different embodiments can be partially replaced or combined.

  The program for realizing each embodiment of the present invention described above may be stored in a recording medium. If this recording medium is used, the program can be installed in any computer that is already used for other purposes in the facility or a computer that is newly purchased. Here, the recording medium storing the program may be a non-transitory recording medium. The non-transitory recording medium is not particularly limited, but may be a recording medium such as a CD-ROM.

[Accident report confirmation function]
As described above, when an unexpected accident (incident) occurs, the accident report shown in FIG. 13 is created. Accident reports are output as paper and circulated in turn to the relevant staff along with the checklist. Each staff member confirms the accident report, seals it on the checklist, etc., and then circulates it to unidentified parties.

  However, since it takes a considerable amount of time to circulate to all the staff, the situation of the accident cannot be shared immediately.

  Therefore, a function for causing the terminal 120 to confirm the contents of the accident report with the staff concerned will be described below.

  FIG. 21 is a screen for setting an accident report level. In the present embodiment, as shown in the window 2100, the user of the terminal 120 can set the accident sharer at five levels. Specifically, level 1. Inside the home (the care manager, the service provider, the care staff / home staff (service staff and care helper), the nursing staff, the function training instructor, the life instructor, Life support staff and reception clerk), level 2. Area business manager (in addition to 1) who is responsible for managing multiple nursing care facilities including the nursing care facility, Level 3. Area Business Division Manager (In addition to 1 and 2, the head of the area headquarters managing the area business division manager), Level 4. Company head (in charge of managing the area business head in addition to 1 to 3), level 5. Management (1-4 plus management).

  In this way, the target person whose accident details should be confirmed can be appropriately set by the master (confirmation target master) stored in the storage unit 213 of the server 10 according to the role (role) of the staff. Roles are divided into groups according to job types and positions such as facility manager, care manager, care staff, nursing staff, physical therapist, area business manager, area business manager, company manager, management, head office staff, etc. It can also be given, or can be set for a specific individual unit. Then, for example, in the case of a normal accident, it is limited to level 1 or level 2, and when it is determined that the accident should be reported immediately to the management team, for example, the area division manager sets it to level 3 (FIG. 21 ( a)) or setting to level 4 ((b) in the figure), the sharing range of the accident information can be changed.

  In addition, administrative staff, cleaning staff, head office staff, etc., who normally do not need to confirm all accident reports, job titles, job titles, organizations, and individuals are arbitrarily selected for each accident report and designated as the subject of confirmation. You can make it possible.

  Here, the accident information to be reported includes, as shown in FIG. 22, in addition to the accident contents and accident occurrence time shown in FIG. 13, an accident classification (information indicating an outline of the accident such as a fall, a fall) 2200, The discovery location 2210 and the like can be selected and input from a plurality of options. For this reason, it becomes easy to collect statistical information. Thus, the accident information and the identification information of the care facility where the accident has occurred, and the group of the shared range set in association therewith are recorded in the storage unit 213.

FIG. 23 shows an accident confirmation status screen. When a staff member logs in to the user terminal 120, an overview of unconfirmed accidents to be shared is displayed in the window 2300 in the sharing range group to which the staff member belongs. If you select the accident summary link 2310 displayed in this window (medicine accident of the occupant in Room 110 that occurred on May 5, 2017), as shown in FIG. 24, an accident report screen 2400 is displayed. Transition and detailed information of the accident is displayed. Therefore, it is possible to easily grasp the detailed information of the accident that has occurred even in a remote place. When the contents of the accident report are confirmed, the confirmation status of the terminal user can be changed from “unconfirmed” (screen 2420) to “confirmed” by selecting and inputting a “confirm” button 2410 at the bottom of the window. it can. In addition, depending on the master setting stored in the storage unit 121, when the content of the accident report is updated after confirmation, the confirmation state is changed from “confirmed” to “updated after confirmation”. It is also possible to manage the state. Accident report contents are often added or changed in accordance with the subsequent progress or on-site verification, and in such a case, confirmation can be prompted again.
The “confirm” button can be controlled so that it cannot be selectively input unless all the predetermined items of the accident report have been input. As a result, it is possible to prevent confirmation before the minimum necessary items are input as accident report contents.

  In addition to the home screen that is displayed first when the staff who is the user of the terminal 120 logs in to the user terminal 120, the accident status confirmation screen includes an accident list screen 2700 (described later) for displaying a list of accidents, It is displayed on a screen 2400 (described later) showing the confirmation status of the accident. Further, when the user of the terminal 120 is a person who has jurisdiction over a plurality of facilities such as an area business manager, a screen 2800 (to be described later) displays a list of accident occurrence statuses and accident response statuses in the plurality of facilities under jurisdiction. Is also displayed for each user of the terminal 120, it is possible to easily grasp the presence or absence of an accident that the user should check. In addition, since accidents that do not need to be confirmed are not displayed, only necessary information can be efficiently grasped.

  Further, a sticky note (tab) 2440 on which the accident report level is displayed is displayed at the upper right end of the screen. By selecting this tab, a sub-window 2430 showing the confirmation status of each staff member in the shared range can be displayed. In this example, since it is reporting level 2 (area business manager level), it is necessary to confirm the area business manager and related staff below it, but with the exception of the facility manager (director H), the area business manager and many other relationships. The status is unconfirmed by the staff. Note that the roles and arrangement order of the related staff displayed in the sub window 2430 are set in the master (confirmation control master) stored in the storage unit 121.

  Here, a person who has a specific role within the shared scope (for example, the highest-ranking officer within the shared scope) should report to the upper layer in the case of a serious accident or a specific type of accident. Can be raised. Specifically, a flag called an immediate flag can be set to ON. For example, the area business manager can set the report level to 3 (area business manager level) by setting the immediate flag on based on the contents of the accident report (FIG. 21 (a)). The area business manager who confirmed the accident report can set the reporting level to 4 (company head level) by setting the immediate flag to ON. In this way, the scope of sharing the contents of the accident can be expanded only by a person who has a specific role within the shared scope (for example, the highest-ranking officer within the shared scope). It is possible to construct a system for efficiently reporting only specific accidents that need to be reported to the supervisor. Note that the storage unit 121 stores a master for setting a person having change authority in this way.

  In addition, if there are any discrepancies or questions in the contents of the accident report, the confirmer can enter comments. As shown in FIG. 25, specifically, a tab 2500 for displaying the number of unconfirmed comments is displayed below the tab 2440 indicating the report level. When this tab 2500 is selected, as shown in FIG. 26, the comment screen 2610 is slid, and its own comment 2620 is displayed on the right side, and other person's comments are displayed on the left side. The confirmed comment 2630 is displayed in gray, and the unconfirmed comment 2640 is displayed in orange so that it can be easily distinguished. Further, a comment can be input in the comment field 2650 and a new comment can be input. For this reason, the contents of the accident report can be corrected to be more accurate from the viewpoint of another information sharing person.

  FIG. 27 shows an accident report confirmation status list screen 2700. A search can be performed under arbitrary conditions, and a list of confirmation statuses of accidents satisfying the search conditions can be displayed. In the figure, a list of accidents that occurred in a predetermined care facility during a predetermined period is displayed. Further, the confirmation status 2710 of the terminal user himself / herself, the “report level” indicating the sharing range of the accident, and the “arrival level” indicating the current degree of reaching the accident sharing are shown (2720). Furthermore, the number of confirmed persons and the number of unidentified persons in the facility are indicated (2730). In this list, for example, regarding the “report level 2” accident belonging to the “other accident” category that occurred on May 25th for the resident “Mr. E”, It is shown that the number of unconfirmed related staff is 11 while the number is 20. In addition, since the area business manager who is a person belonging to level 2 is in an unconfirmed situation, the “reaching level” is 1.

  FIG. 27 also shows an accident response process status management screen 2740. When an accident occurs, a series of processes defined according to the accident must be performed. The process to be executed and its timing are stored in advance in the storage unit 121 according to the accident.

  Specifically, processes to be executed immediately after the accident (family contact, doctor contact, immediate report, emergency response), processes to be executed on the day of the accident (on-site verification, between related staff called day conference) Meeting), processes that should be carried out within a certain period of time from the occurrence of the accident (follow-up / review, review of service provision method / plan change, report to the government), etc. It is not necessary to execute all processes for all accidents, and processes to be executed in advance are defined according to the accidents, and can be added or changed as necessary. The implementation status of such a series of processes can be confirmed using the user terminal 120.

  In the display column 2740 of FIG. 27, the implementation status of each process is expressed in color. For example, a process that is prominently alerted with a red circle indicates a process that has passed the deadline to be executed. A process indicated by a yellow (green) circle indicates a process to be performed within a certain period (for example, within 3 days) from that day. Processes that have already been executed are displayed in gray circles, and the execution date is recorded. For this reason, the response situation of each accident can be easily grasped. About the process which passed the deadline which should be implemented, it is comprised so that it may also display on the home screen 2300, the accident list screen 2400, and the statistical information display screen (management dashboard) 2800 of a plurality of care facilities as an alert. Yes.

  On the same screen, the confirmation status of the accident (2720 and 2730) is displayed. For this reason, by confirming the reporting level, it is possible to infer the seriousness of the accident and, therefore, the necessity for prompt processing. In addition, referring to the confirmation status makes it easy to select a process to be handled by the user.

  For example, if an accident is being reviewed by other staff in the facility and another is not being reviewed by other staff in the facility, a process that should be addressed immediately for each accident (for example, If there is a family contact), it can be determined that there is a high need for oneself to deal with the latter accident that has not been confirmed by other staff. Further, in the sub-window 2430 shown in FIG. 24, a process that is preferably performed only by a predetermined staff member by determining whether or not each staff member has confirmed (for example, to a doctor to be performed by a nursing staff member) Since it is possible to grasp whether the staff has confirmed the reporting process), it is possible to promote the implementation of the process by telephone contact with the staff.

  A process to be managed for each accident is set. For example, regarding the process of “family contact”, the necessity / unnecessity of the process of family contact when a certain accident occurs is set for each type of accident. If family contact is required, the contact date / time, contact, It is set as an item to be managed by the contact partner. The terminal user who has performed the process can input these items and record them in the storage unit 213.

  As described above, by using the accident report confirmation function, incidents such as accidents that occur suddenly can be quickly shared among the parties concerned, and a prompt accident response can be realized. Moreover, since it can set so that only the staff concerned can share a predetermined accident, it is not necessary to browse unrelated accident information.

  Also, as shown in FIG. 12A, since the accident occurrence date and time and the accident response period are displayed in the same time series as the care plan in the time chart area of the living situation sheet screen, the care plan It is possible to more accurately grasp the current status of the recipient and provide a more appropriate service. For example, when a meal service is provided during an accident handling period for a fall accident, it is possible to assist the service recipient with a meal while caring for the site injured in the accident.

[Statistical Information Collection Function] (Management Dashboard Function)
The number of accidents that occur in a nursing facility is counted and the nursing facility is managed. However, the invention of the present invention is capable of managing a plurality of nursing care facilities and comparing the aggregated data between the nursing care facilities, thereby enabling comparison between nursing care facilities and grasping the specificity of a particular nursing care facility. Paid attention and developed a function to collect statistical information.

  Below, the heads of the Area Business Department, Area Business Headquarters, Company Manager, management, etc., who manage multiple nursing care facilities, timely report the occurrence and response status of nursing care facilities under their control and the implementation status of medical care. A function that can be grasped and easily confirmed as necessary will be described.

  Each facility is managed hierarchically, for example, in geographical area units, and the manager of the hierarchical structure (for example, the manager of the area division managing about 8 to 10 facilities) You can get an overview of the response status.

  FIG. 28 shows the number of occurrences and cumulative occurrences for each type of accident for each nursing facility for a predetermined period (current month), the status of confirmation of the accident of the user operating the terminal (the number of unconfirmed cases), and the reporting level of immediate reporting. It is a display screen 2800 displayed on the display unit 223 of the terminal 120 that displays the number of occurrences of the high-level (levels 3 to 5) accident, the cumulative number of occurrences, and the number of unread comments.

  Further, the number of processes that have not been executed among the response processes 2820 set for each accident is displayed even though the due date to be executed is close or overdue. In the figure, it is shown that, in the facility A, the “doctor contact” process (contact with the doctor in the accident), the “site verification” process, etc. are overdue.

  Here, the numbers displayed in the “immediate report” column 2830 of the facility B are linked, and when clicked, a transition is made to a list screen narrowed down to accidents of the immediate report level.

  Similarly, when a number displayed in the column of “family contact” process at facility D is clicked, a transition is made to a list screen narrowed down to accidents for which the “family contact” process has expired at the care facility. Similarly, clicking on the number displayed in the column for each process narrowed down the incidents where the process was overdue or near due in the care facility of the row to which the clicked cell belongs. A list screen is displayed.

  Clicking on the name of each facility in the “Home name” column 2840 displays a list screen narrowed down to accidents at that facility. Next, when the number of accidents (or near-miss) displayed in the column 2850 is clicked, the list screen narrowed down to the clicked accident type (or near-miss) at the facility, and the accident report (Or a near-miss report) can be displayed.

  When the number of cases shown in the “unconfirmed status” column 2860 is clicked, an accident list screen in the care facility that the operator of the terminal 120 has not confirmed is displayed, and when the number of cases shown in the “comment” column 2870 is clicked, A list screen narrowed down to accidents with unconfirmed comments is displayed.

  As described above, since the number of accidents occurring between nursing care facilities can be displayed for each type of accident, it is possible to compare nursing care facilities. For example, when a number of fall accidents occur at a specific facility, it is possible to take appropriate measures against the cause of the accident. In addition, the degree of improvement can be grasped by displaying it together with the cumulative number. Furthermore, not only the number of accidents but also the progress of the accident response process, statistical information was collected and displayed on the same screen. For this reason, it becomes possible to grasp the improvement point of a care facility. For example, in nursing homes where the number of accidents is not large but the accident response process is delayed, consider the necessity of supplementing personnel, etc., and consider more accurate improvement measures based on statistical information. Is possible.

  In addition, based on the data of the nursing plan stored and recorded in the storage unit 213 of the server 110, the number of medical care currently being implemented in each care facility is changed to new, continued, changed, canceled, It can also be shown for each type of other.

  For example, in Facility A, the number of cases currently being performed and the breakdown (new, previous continuation, change, cancellation) of the number of cases are distinguished in a predetermined medical care (for example, “gastric fistula”) column. By displaying, it is possible to grasp how many predetermined medical cares are generated for each of a plurality of facilities. In addition, each number is linked, and by clicking, it is possible to transition to a list screen that displays nursing plans narrowed down to the medical care.

  By collecting such statistical information and displaying it for each care facility and for each medical care category, specific medical care is biased at a given care facility. It becomes possible to grasp the peculiarity.

  In addition to these, “occupation / enrollment status”, “body restraint implementation status”, “nursing care implementation status”, “care plan progress status”, etc. may be collected and displayed as statistical information from each nursing facility. Is possible.

  Moreover, although the above embodiment was information which should share an accident, it is not restricted to this, Information (for example, recorded in the work management diary etc. of the nursing facility etc.) which needs to be known and shared inside and outside the facility The information regarding the business management to be performed, the minutes of the meeting held in the care facility, the care plan, the assessment, the near-miss, the content of the complaint and the countermeasures thereof may be shared as in the above-described embodiment.

  Further, the display form described above is not limited to the two-dimensional matrix (table) form, and may be replaced with a graph display such as a bar graph or a pie chart.

  Each data is recorded in the storage unit 213 of the server 110 connectable to each user terminal 120 and distributed from the server 110 to each user terminal 120. However, the present invention is not limited to this. The storage unit 225 may store some or all data necessary for the terminal.

DESCRIPTION OF SYMBOLS 100 ... System, 110 ... Server, 120, 120a, 120b ... User terminal, 211 ... Communication part, 212 ... Storage control part, 213 ... Storage part, 214 ... Search part, 220 ... Input part, 221 ... Communication part, 223 ... Display unit, 224 ... Display control unit, 225 ... Storage unit, 226 ... Storage control unit, 300 ... Life situation sheet screen, 301, 302, 303, 304 ... Display switching tab, 310 ... Search bar area, 350 ... Life situation area 351a ... record, 351b ... record, 351c ... record, 351d ... record, 360 ... basic information area, 370 ... notes area, 375 ... individual information area, 380 ... navigation area, 390 ... time chart area

Claims (20)

A storage unit for storing service schedule data and service data provided by the service recipient;
A service support apparatus comprising: a display control unit configured to display a status sheet screen relating to the status of the service recipient on a display unit based on the data;
The status sheet screen includes a basic information area including information for identifying a service provider and an individual information area including individual information of the service provider regarding a specific period in parallel in a first direction. Arranged, a screen in which the basic information area and the individual information area for each service recipient are continuously arranged in a second direction different from the first direction,
The individual information area is
A notes area containing notes regarding the service recipient;
A navigation area containing information on the status / state of the service recipient;
A time chart in which a time frame in which the time in the specific period is divided into a plurality of time frames is arranged in time series, and an object indicating the service is included in the time frame; and
A service support apparatus having at least one of the areas. The display control unit displays the status sheet screen,
A screen in a list display mode for displaying information included in the individual information area of each service recipient in a list format;
A screen of a status / state display mode that displays information on the status / state included in the navigation area in a time-series list, or
The service support apparatus according to claim 1, wherein the service support apparatus is switched to one of screens in a collective input mode for receiving input of common items for a plurality of service recipients and displayed on the display unit. The service support apparatus according to claim 1, wherein the display control unit displays a time frame corresponding to the time zone in the time chart area when an instruction of a time zone to be displayed is acquired. When the display control unit acquires an instruction to change the width of the time chart area, the display control unit changes the width of the time chart area according to the instruction, and the time frame according to the changed width of the time chart area. The service support apparatus according to any one of claims 1 to 3, wherein the screen is displayed in which the width of the object is changed and the arrangement of the objects is changed in accordance with the change in the width of the time frame. The display control unit
When schedules of multiple services overlap in one time frame, each object corresponding to the multiple services is displayed within the time frame by shifting the position of each object so that it is not completely covered by other objects. The service support apparatus according to any one of claims 1 to 4, wherein when the cursor is superimposed on a display position of each object, the objects are rearranged and displayed at positions that do not overlap each other. The storage unit stores at least data indicating a start time of the service and an end time of the service;
When the display control unit obtains an instruction to change the arrangement position of the first object indicating the performed service in the time frame,
The display position of the first object is changed in the time frame of the designated arrangement position,
And at least one of the said start time and end time memorize | stored in the said memory | storage part is changed into the time according to the time frame of the position after a change, The service assistance as described in any one of Claim 1 to 5 apparatus. The display control unit
The object is arranged and displayed in the time chart area according to a plan in which each service provider receives service provision,
When an instruction to input a plan outside the plan is acquired, an object corresponding to the plan outside the plan is arranged and displayed in the time chart area,
The service support apparatus according to any one of claims 1 to 6, wherein the object outside the plan is displayed in a display mode different from an object according to the plan. The display control unit
The object
Display mode according to the type of service item,
The display mode according to whether the user is in charge of the item,
A display mode according to whether or not the service has been performed,
Display mode depending on whether there is a report about the service,
The display mode according to whether or not the implementation of the service has been stopped,
Display format according to whether or not the service follows the priority plan,
Display format according to various events other than services, and display format according to whether service records are unsaved or saved,
The service support apparatus according to any one of claims 1 to 7, wherein the service support apparatus is displayed in at least one display mode. The display control unit
The graphic or character representing the service to be provided is included in the object and displayed.
The service support apparatus according to any one of claims 1 to 8, wherein when a service to be provided is a specific service, the object is displayed including information indicating a result of the specific service. The display control unit
When an instruction to select the displayed object is acquired, a service recording screen that allows input and reference of information including the actual value of the service associated with the object is displayed on the display unit,
The service support apparatus according to any one of claims 1 to 9, further comprising a first storage control unit that stores data of information input on the service recording screen in the storage unit. . The display control unit
A second object related to a service for which no time is specified is displayed outside the time frame in the time chart area;
When obtaining an instruction for input of service execution related to the second object,
The number of implementations is displayed in the vicinity of the second object displayed outside the time frame, and an object corresponding to the second object is displayed in a time frame corresponding to the time when the service was performed. The service support apparatus according to any one of claims 1 to 10, wherein: The display control unit
When acquiring data indicating the event and period of the time-lapse recording that records along the time series, the band area is displayed in each time frame corresponding to the period,
When obtaining an instruction in which any time frame displaying the belt region is selected, a screen for inputting time-lapse information including the event is displayed,
The service support apparatus further includes a second storage control unit that causes the storage unit to store time-lapse information input through the screen,
The display control unit according to any one of claims 1 to 11, wherein, when displaying a report creation screen when an incident occurs, the display unit reflects the time-lapse information stored in the storage unit on the creation screen. The service support apparatus according to one item. Service provision data, assessment performance data, incident report data, information on the status and status of each service provider, record data on remarks, and each user Storing at least one of the recorded data relating to the awareness or observation of the service recipient, and retrieving the stored data;
A receiving unit that receives information from a server configured to output information on the item when there is an item that satisfies the predetermined condition;
The service support apparatus according to any one of claims 1 to 12, wherein the display control unit displays a notification for calling attention to the item based on the received information in a predetermined area. The display control unit, when a user using the service support apparatus has data of a contact item included in a contact, causes the display unit to display the contact item based on the data.
The service support apparatus according to any one of claims 1 to 13. The storage unit
Information on accidents that occurred during the provision of the service;
A group of information composed of a plurality of the staff set in association with the accident is configured to be recorded for each of the plurality of accidents,
The display control unit
A plurality of information about the accident set in association with the staff operating the service support device;
Information indicating whether or not the staff has confirmed the information of the accident for each of the plurality of accidents,
The other members of the group associated with the accident are configured to display information indicating whether or not the information on the accident has been confirmed for each of the plurality of accidents. Item 15. The service support device according to any one of Items 1 to 14. The information on the accident includes information on the occurrence or discovery time of the accident,
The storage unit is configured to store information including a plurality of response processes set in association with the accident,
The service support apparatus according to claim 15, wherein the display control unit is configured to display information indicating the plurality of corresponding processes and the processing status thereof for each of the plurality of accidents. The storage unit stores the schedule of the service received by a plurality of service recipients and the data of the results,
The information identifying the service recipient includes information identifying the facility where the service recipient receives the service,
The display control unit is configured to display the number of services to be provided for each facility and for each type of service. The service support apparatus according to item. Information on an accident that occurred during the provision of the service includes information identifying the facility where the accident occurred,
The said display control part is comprised so that the number of cases of the said accident may be displayed for every said facility and every kind of said accident, The Claim 15 characterized by the above-mentioned. Service support equipment. Obtaining service schedule and performance data provided by the service recipient;
Displaying a status sheet screen relating to the status of the service recipient on a display unit based on the acquired data, and a service support method comprising:
The status sheet screen includes a basic information area including information for identifying a service provider and an individual information area including individual information of the service provider regarding a specific period in parallel in a first direction. Arranged, a screen in which the basic information area and the individual information area for each service recipient are continuously arranged in a second direction different from the first direction,
The individual information area is
A notes area containing notes regarding the service recipient;
A navigation area containing information on the status / state of the service recipient;
A time chart in which a time frame in which the time in the specific period is divided into a plurality of time frames is arranged in time series, and an object indicating the service is included in the time frame; and
A service support method having at least one of the areas. On the computer,
Obtaining service schedule and performance data provided by the service recipient;
A program for executing a step of displaying a status sheet screen on the status of the service recipient on a display unit based on the acquired data,
The status sheet screen includes a basic information area including information for identifying a service provider and an individual information area including individual information of the service provider regarding a specific period in parallel in a first direction. Arranged, a screen in which the basic information area and the individual information area for each service recipient are continuously arranged in a second direction different from the first direction,
The individual information area is
A notes area containing notes regarding the service recipient;
A navigation area containing information on the status / state of the service recipient;
A time chart in which a time frame in which the time in the specific period is divided into a plurality of time frames is arranged in time series, and an object indicating the service is included in the time frame; and
A program having at least one of the areas.

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