JP2006133830A - Schedule management method, schedule management program and computer-readable recording medium with this program recorded - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a schedule management method, a schedule management program and a computer-readable recording medium for recording the program for confirming a schedule and circumstances concerning a service implementor or a user at a glance in a home visit nursing service, and for quickly and flexibly facilitating countermeasures to a sudden event. <P>SOLUTION: This schedule management method for managing the schedules of a service implementor H who offers a home visit nursing service and a user U who uses the service is provided to read the use scheduled time information of a service for each user from a first database 3 in which information related with the user is recorded, and to display a schedule time 33 based on the use scheduled time information for each user on a screen where a time axis is displayed, and to rearrange the list display of a plurality of users' names on the screen in the order of arrangement following a rule based on the use scheduled time information and the current time. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a schedule management method for managing and operating a schedule of a plurality of service providers and users, a schedule management program, and a computer-readable recording medium on which the program is recorded, for example, in a visiting care business that provides a care service About.

  With the introduction of the long-term care insurance system, it is becoming easier for users (care recipients) to use care services. That is, when the user is certified as requiring care, the user first creates a care plan (care plan) in consultation with a care manager belonging to the home care support business. Then, a visiting care provider (hereinafter referred to as a care provider) is selected from a plurality of options, and care based on the care plan is received from the care provider.

  Moreover, in this care insurance system, since the care insurance benefit cost is paid for the care service cost including the preparation cost of the care plan, the economic burden on the user is greatly reduced. Therefore, the benefits for users are great, and the number of users has increased significantly compared to before the start of the long-term care insurance system. In addition, the number of nursing care providers who actually provide nursing care services has been increasing year by year as the number of users has increased.

By the way, in order to respond efficiently to the increasing number of users, care providers can accurately manage and be able to work for service providers such as helpers and the user's desired time zone. It is necessary to appropriately assign the service provider to the user's desired time zone.
Also, instead of simply assigning by matching the user's desired use time zone and the service provider's workable time zone, respond individually to past assignment history and requests from the user to the service implementer. Need to be assigned properly.

In the past, many of the management methods used to be managed by the person in charge of writing by hand writing the service provider's schedule on a paper or board management plan table. However, as the number of service providers and users increases, Therefore, an efficient management method that supports the work of the manager has been desired.
Therefore, many support tools and support methods that can efficiently determine the schedule of the service provider and manage the data as data on a PC (personal computer) are provided and disclosed in the literature.

  In addition, the service tool's working time zone and the user's desired time zone are matched on the support tool that runs on the computer, and service service candidates that can be dispatched at the user's desired time zone are selected. A schedule management method that can be automatically selected and extracted is described in Patent Document 1.

JP 2002-24493 A

By using the support tool as described above, it is possible to remarkably improve the assignment of service providers to the time zone desired by the user.
However, the schedule table displayed on the computer screen in the conventional support tool simply displays predetermined items such as service provision time, user name, assigned service provider name, and nursing care service contents. belongs to.
Therefore, events that occur at the present time for each schedule, that is, service start / end reports from service providers, late / non-working notifications, users who have not yet received service providers, time changes A system for efficiently registering and managing communications and cancellations has not been provided.

For this reason, for example, if there is a sudden inquiry from a user about a certain schedule, the schedule contents can be confirmed on the support tool for the time being, but the event contents related to the schedule can be immediately grasped. I couldn't respond quickly.
In other words, with the conventional support tool, the service provider can be efficiently allocated to the user's desired service use time zone, but the current status is not easy to check. There was a problem that it was not possible to respond quickly and flexibly to events.

  The present invention has been made under the circumstances as described above, and in the home care service, it is possible to clearly check the schedule and status of service providers and users at a glance. It is another object of the present invention to provide a schedule management method, a schedule management program, and a computer-readable recording medium on which the program is recorded, which can be flexibly handled.

In order to solve the above-described problems, a schedule management method according to the present invention is a schedule management method for managing a schedule of a service provider who performs a home care service and a user who uses the service, and relates to the user. The service usage schedule time information for each user is read from the first database in which the information is recorded, and a schedule band based on the scheduled usage time information is added to each user on the screen on which the time axis is displayed. The user schedule list is displayed, and a list display of a plurality of user names in the user schedule list is displayed every predetermined time so as to be arranged in accordance with a rule based on the scheduled use time information and the current time. It is characterized by rearranging.
According to such a method, in the user schedule list, for example, the name of the user who is providing the service is displayed at the top, and the user name is displayed below the user schedule in the order of the scheduled use time. By rearranging the user name list, the schedules before and after the current time can be confirmed at a glance.

In addition, from the second database in which the information related to the service provider is recorded, work time information about each service provider is read, and the work schedule is displayed on the same screen as the screen on which the user schedule list is displayed. A service provider schedule list in which a schedule band based on the available time information is attached to each service provider is displayed, and a list display of a plurality of service performer names in the service provider schedule list is displayed as the work available time information. It is desirable to rearrange at predetermined time intervals so that the arrangement order is in accordance with the rules based on the current time.
According to such a method, in the service provider schedule list, for example, the name of the service provider who is working is displayed at the top, and the service provider name is displayed below the order in which the working hours come earlier. By rearranging the list of service provider names, the schedules before and after the current time can be confirmed at a glance.
Further, since the user schedule list and the service provider schedule list are displayed on the same screen, it is possible to comprehensively determine the influence on the service provision by the accidents of the user and the service provider.

In addition, one or a plurality of events are registered for the user schedule list displayed on the user schedule list and / or the service provider schedule list and / or the schedule of the service provider, and the event is displayed on the screen. When the schedule band is selected, the registered event may be displayed as an event list on the same screen as the user schedule list and / or the service provider schedule list. desirable.
In this way, the event list is displayed on the same screen as the screen on which the user schedule list and the service implementer schedule list are displayed, and the schedule of the user and the service implementer is related to the selected schedule. Events can be performed easily. For this reason, it is possible to promptly respond to sudden inquiries and complaints from users.

In addition, a time bar indicating the current time by moving along the time axis is displayed on the screen on which the time axis is displayed, and the time bar is a schedule band of the user and / or service provider. It is desirable to be displayed superimposed on the top.
In this way, the relationship between the current time and the schedule can be confirmed at a glance.

In addition, when a schedule cancel operation is performed on the user schedule band displayed in the user schedule list, the schedule band is not erased, and a marking indicating cancellation is attached on the schedule band. It is desirable that
In this way, even if the user cancels, if there is a complaint from the user that the service provider has not yet arrived, it is possible to answer promptly.

In addition, when the service provider is not assigned to the user schedule band displayed in the user schedule list and the service provision time of the schedule band approaches the current time for a predetermined time, a screen display and It is desirable to issue a warning by voice.
In this way, it is possible to call attention to the person in charge of management even when the assignment of the service provider is forgotten. Therefore, it is possible to prevent the service provider not being provided to the user due to an error in assigning the service provider.

In addition, by superimposing a mouse cursor for operating a computer on a user name and / or a service provider name displayed in the user schedule list and / or the service provider schedule list, the user and / or Alternatively, it is desirable that the contact information of the service provider is displayed on the screen.
In this way, even when a problem occurs, the contact information of the user and the service provider can be known immediately, so that a quick response can be made.

The user schedule list and the service performer schedule list, and / or the user schedule list and the event list, and / or the service performer schedule list and the event list, It is desirable that display contents are associated with each other.
In this way, it is possible to clearly grasp the mutual relationship between the user, the service provider, and the event on one screen.

In order to solve the above problems, a schedule management program according to the present invention is a schedule management program for managing a schedule of a service provider who performs a home-visit care service and a user who uses the service. A step of reading the usage time information for each user from the first database in which information relating to the user is recorded, and a schedule band based on the usage time information is displayed for each user on the screen on which the time axis is displayed. A step of displaying the attached user schedule list, and a list display of a plurality of user names in the user schedule list are predetermined so as to be arranged in accordance with a rule based on the scheduled use time information and the current time And a step of rearranging each time.
According to such a program, in the user schedule list, for example, the name of the user who is providing the service is displayed at the top, and the user name is displayed below the user schedule in the order of the scheduled use time. By rearranging the user name list, the schedules before and after the current time can be confirmed at a glance.

Further, a step of reading workable time information for each service performer from a second database in which information related to the service performer is recorded on a computer, and the same screen as the screen on which the user schedule list is displayed A step of displaying a service provider schedule list in which a schedule band based on the available work time information is attached to each service provider; and a list display of a plurality of service provider names in the service provider schedule list It is desirable to execute a step of rearranging the data at predetermined intervals so that the data are arranged in accordance with a rule based on the workable time information and the current time.
In this way, in the service provider schedule list, for example, the name of the service operator who is working is displayed at the top, and the service operator name is displayed below the service operator name in the order in which the working hours come earlier. By rearranging the list of performer names, the schedules before and after the current time can be confirmed at a glance.
Further, since the user schedule list and the service provider schedule list are displayed on the same screen, it is possible to comprehensively determine the influence on the service provision by the accidents of the user and the service provider.

In addition, one or a plurality of events are registered for the user schedule list displayed on the user schedule list and / or the service provider schedule list and / or the schedule of the service provider, and the event is displayed on the screen. When the schedule band is selected, the registered event is used as an event list on the same screen as the screen on which the user schedule list and / or the service provider schedule list is displayed on the computer. It is desirable to execute the step of displaying.
In this way, the event list is displayed on the same screen as the screen on which the user schedule list and the service implementer schedule list are displayed, and the schedule of the user and the service implementer is related to the selected schedule. Events can be performed easily. For this reason, it is possible to promptly respond to sudden inquiries and complaints from users.

A step of displaying a time bar indicating a current time by moving along the time axis on a screen on which the time axis is displayed on the computer; and It is desirable to execute the step of displaying it over the schedule band of the practitioner.
In this way, the relationship between the current time and the schedule can be confirmed at a glance.

In addition, when a schedule cancel operation is performed on the user schedule band displayed in the user schedule list, the computer informs the user of the cancellation on the schedule band without deleting the schedule band. It is desirable to have the step of marking shown.
In this way, even if the user cancels, if there is a complaint from the user that the service provider has not yet arrived, it is possible to answer promptly.

In addition, when a service provider is not assigned to the schedule band of the user displayed in the user schedule list and the service provision time of the schedule band approaches a current time for a predetermined time, the computer It is desirable to execute a step of issuing a warning by a screen display and / or sound.
In this way, it is possible to call attention to the person in charge of management even when the assignment of the service provider is forgotten. Therefore, it is possible to prevent the service provider not being provided to the user due to an error in assigning the service provider.

In addition, when a mouse cursor for operating a computer is overlaid on a user name and / or a service provider name displayed in the user schedule list and / or the service provider schedule list, It is desirable to execute a step of displaying the contact information of the service provider and / or the service provider on the screen.
In this way, even when a problem occurs, the contact information of the user and the service provider can be known immediately, so that a quick response can be made.

Further, the user schedule list and the service performer schedule list, and / or the user schedule list and the event list, and / or the service performer schedule list and the event are stored in a computer. It is desirable to execute a step of displaying the display contents in the list in association with each other.
In this way, it is possible to clearly grasp the mutual relationship between the user, the service provider, and the event on one screen.

  In order to solve the above problems, a computer-readable recording medium according to the present invention is characterized in that the schedule management program is recorded.

  According to the present invention, in a visiting care business, a schedule management method that can clearly check the schedule and situation of service providers and users at a glance and can respond quickly and flexibly to sudden events, A schedule management program and a computer-readable recording medium on which the program is recorded can be obtained.

Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 1 is a schematic diagram showing a schematic relationship between a visiting care provider that provides a visiting care service using the schedule management method according to the present invention, a user (care recipient), and a service provider.
The home care service used in the present invention refers to, for example, home care, home bathing, home nursing, home rehabilitation, and welfare equipment rental. An example of home care that visits a person's home and cares will be described.

  As shown in the figure, in the present embodiment, a schedule management method according to the present invention is introduced by a visiting care provider B (hereinafter referred to as a care provider B), and the service is provided to a plurality of care recipients. Provide to user U (user 1, user 2, user 3,...). That is, the user U receives care service from the care provider B based on each care plan. The care provider B employs a helper H (helper 1, helper 2, helper 3,...) That is a service provider.

The care provider B is connected to a plurality of users U by communication equipment (not shown) through the communication line network 1 (telephone line, Internet line, etc.). The communication line network 1 is formed by a public line or a dedicated line, and is provided as a communication means between the care provider B and the user U.
Further, as described above, the helper H employed by the care provider B can also communicate with the care provider B and the user U using the communication line network 1.

Under such a configuration, the user U receives a service based on each care plan, but the schedule management is basically performed by the management system 2 of the care provider B. This management system 2 includes a user database 3 (first database) that records personal data about each user U and information related to a care plan as a database on a recording device, and an individual for each helper H. And a helper database 4 (second database) in which data, workable time information, and the like are recorded.
Furthermore, a schedule management program 5 as a program according to the present invention for performing schedule management using the database is provided, and the schedule management program 5 is executed by the computer 6. The output screen of the executed schedule management program 5 is displayed on the display device 7 and is monitored and operated by a manager in charge (not shown).

Next, the schedule management program 5 will be described. The schedule management method according to the present invention is implemented by causing the computer 6 to execute the schedule management program 5.
FIG. 2 shows the menu screen W1 after the schedule management program 5 is started. As an example of menu items, a helper allocation management button 10, a service result management button 11, a helper work management button 12, a service plan management button 13, a registered information management button 14, and a maintenance management button 15 are displayed on the menu screen W1. The In addition, a program end button 16 for ending the activated program is displayed.

When a mouse (not shown) used for operating the computer 6 is placed on each button (referred to as mouse over), the button is displayed on the area 17 in the screen W1 by pressing the button. The screen function description is displayed.
Further, each button is clicked with a mouse to switch to a screen for executing each function.

Here, each menu item will be briefly described.
A screen displayed by clicking the helper allocation management button 10 with a mouse is a screen for managing the allocation of the helper H. For example, the helper H can be efficiently allocated to the weekly schedule of the user U by the function provided from the screen. Further, the monthly schedule is automatically assigned based on the weekly schedule.

  A screen displayed by clicking the service result management button 11 with a mouse is a screen for managing the service provision status and results. This screen has a function according to the feature of the present invention, which will be described later in detail.

The screen displayed by clicking the helper work management button 12 with a mouse is a screen for managing the work schedule and work results of the helper H. This screen displays the available work hours of helper H, and allows long vacations, time-specified vacation settings, and the like.
In addition, it is possible to easily register, change, cancel, etc. the work results of helper H through this screen.

A screen displayed by clicking the service plan management button 13 with a mouse is a screen for planning a home care service and reporting a result of the service.
With the functions provided from this screen, it is possible to create, for example, a visiting care service plan, a utilization result report, and the like.

A screen displayed by clicking the registration information management button 14 with a mouse is a screen for managing various types of registration information. With the functions provided from this screen, personal information and the like related to the user U and helper H can be registered and edited.
In addition, in the registration of the user U, the care provider B inputs personal information, a weekly or monthly schedule, and the like based on each user's care plan.
The databases created by this registration are the user database 3 and the helper database 4 described above.

A screen displayed by clicking the maintenance management button 15 with a mouse is a screen for managing information related to operation / maintenance of the schedule management program 5. The functions provided from this screen enable data backup and import.
The management buttons and the program end button are always displayed near the upper part of the display screen in any management screen, and can be easily switched between each other.

Next, a result management screen displayed by clicking the service result management button 11 with a mouse will be described with reference to the drawings.
FIG. 3 is a top screen W2 that is displayed first by clicking the service performance management button 11 with a mouse. In the performance management screen display, in addition to the current performance display, which is a feature of the present invention, three types of display are possible: user U's individual monthly performance display, and each user U's date monthly performance display. . In the approximate center of the top screen W2, explanations of these three types of display screens are displayed.

In addition, tabs 20, 21, 22, and 23 are provided in all displays of the results management screen including the top screen W2 so that the display can be quickly switched to each display.
In other words, when any of the results management screens is being displayed, the top screen W2 can be displayed by clicking the tab 20, and the current results screen can be displayed by clicking the tab 21, and the tab 22 can be clicked. By doing so, it is possible to display an individual monthly result screen, and by clicking the tab 23, a date-specific monthly result screen can be displayed.

  A quick start button 24 is displayed on any management screen displayed by executing the schedule management program 5. When the quick start button 24 is clicked with the mouse, the current result screen displayed by clicking the tab 21 can be directly opened. In other words, when there is an inquiry from the user while the helper allocation management screen, helper work management screen, etc. is open, the present result screen described in detail later is displayed by clicking this quick start button 24. It opens immediately and is configured to respond quickly to inquiries.

  Also, at the bottom of the top screen W2, a user monthly performance list display button 25, a helper monthly performance list display button 26, a user monthly performance table display button 27, and a helper monthly performance table display. A button 28 and a service provision slip print button 29 are displayed, and the screen is displayed by clicking each button with a mouse.

Next, the current performance screen displayed by clicking the tab 21 with the mouse will be described in detail with reference to the drawings. FIG. 4 is a diagram schematically illustrating the configuration of the current performance screen.
As shown in FIG. 4, in the current performance screen W3, the user schedule list A1, the unallocated schedule list A2, the helper schedule list A3, the event display list A4, and the current time information A5 are included in one display screen. User information A6, service content information A7, and helper information A8 are displayed.
That is, in this current performance screen W3, each information can be managed centrally by displaying each information in one screen in this way.

First, the user schedule list A1 will be described with reference to FIG. FIG. 5 is a user schedule list at a certain time displayed in FIG.
As shown in FIG. 5, the user schedule list A1 displays a list 30 of users U on the vertical axis and a time axis 31 of 24 hours on the horizontal axis.
All information relating to the user U and the helper H is loaded into the memory of the computer 6 from the user database 3 and the helper database 4 when the schedule management program 5 is started, and this user schedule list A1. Used for.

In this table, on the time axis corresponding to each user, a band 33 (referred to as a schedule band) colored according to the care service used by each user is attached (displayed) as a schedule. That is, the schedule (time zone, service content) for each user can be confirmed clearly.
In addition, by moving the mouse over the displayed schedule band 33, a pop-up window 34 in which the usage time zone, service contents, and helper name are displayed is displayed as in the example shown in the figure, so that the schedule can be more accurately and quickly performed. Confirmation is made possible.

The order of the names in the user U list 30 is determined by the computer 6 according to a rule (algorithm) based on the scheduled use time information and the current time for each user read from the user database 3 at predetermined intervals ( For example, every minute) and sort.
A preferred example of the rule (algorithm) is to arrange the names of users whose service usage schedule time is closer to the current time at the top of the list 30.
FIG. 5 shows a specific example thereof. That is, a group of users who are currently in the care service is displayed at the top of the list 30, and the names of users who are next in use are displayed in order under the user group. Thereby, it is possible to confirm at a glance the schedule of the user who is currently in the care service and the subsequent schedule.
In addition, the display of the name of the user who is currently in the care service is colored, and the visibility is further improved. In addition, when there are a plurality of users having the same usage time zone, the arrangement order is sorted in alphabetical order.

Furthermore, a time bar 32 indicating the current time is displayed superimposed on the schedule band. The time bar 32 is controlled to move in minutes along the time axis 31. For this reason, the relationship between the current time and the schedule is clarified, and the schedules before and after (past, present, future) based on the current time can be confirmed clearly.
Thus, in this user schedule list A1, the screen corresponding to the current time is always displayed, and when the date changes with the progress of time, the schedule screen corresponding to the changed date is automatically displayed. It is configured as follows.

As an example, FIG. 5 shows the situation at 8:24 am. As time elapses from this state, the situation at 9:15 am is as shown in FIG. 6, for example.
In other words, users who have finished providing services are sorted downward, and a group of users who are currently in the care service is sorted at the top. The time bar 32 also moves along the time axis 31 and shows 9:15 am.
In this way, by constantly sorting the user names with the passage of time and moving the time bar 32, the person in charge of management can quickly confirm the user name, use time zone, service contents, etc. at the current time. It is made like that.

Note that a search button 35 for searching for user names from the Japanese syllabary is displayed in the upper right part of the user schedule list A1, so that a desired user can be easily searched.
When a cancel notification is received from the user, the helper assignment is invalidated, but the schedule band is not deleted, and a marking 36 indicating cancellation is put on the band as illustrated in FIG. . As a result, in the unlikely event that there is a complaint from the user that the helper has not arrived in spite of the cancellation, a quick response can be made.

A schedule to which helpers are not yet assigned can be distinguished at a glance because the schedule band is displayed in a lighter color than the assigned schedule band. For example, FIG. 5 shows an example in which a light-colored schedule band 33b is displayed with respect to the assigned schedule band 33a.
Further, as described above, when the mouse is over the schedule band, a pop-up window in which the name of the helper in charge is clearly displayed is displayed.

Furthermore, in order to prevent mistakes that are not assigned to helpers, when the service provision time of a schedule that is not assigned to helpers approaches a current time for a predetermined time (for example, one week), a screen such as a voice or an unassigned schedule list A2 is displayed. A warning is given by display.
FIG. 7 shows a display example of the unallocated schedule list A2. FIG. 7 shows an example in which the unallocated schedules closer to the current time are sorted so as to be displayed at the top of the unallocated schedules for the most recent one week from the current time. That is, in this case, the unallocated schedule that has reached one week until the service provision time is automatically displayed in the unallocated schedule list A2.
Thereby, it is possible to prevent the service U from being provided to the user U due to an accidental mistake or the like. The warning can be canceled by assigning a helper or invalidating the schedule.

Next, a helper schedule list A3 as a service provider schedule list will be described with reference to FIG. FIG. 8 is a helper schedule list at a certain time displayed in FIG.
As shown in FIG. 8, the helper schedule list A3 displays a list 40 of helpers H on the vertical axis and a time axis 41 of 24 hours on the horizontal axis.
Note that all information related to the helper H and the user U used for display in the helper schedule list A3 is stored in the memory of the computer 6 from the database when the schedule management program 5 is started, as in the display of the user schedule. The information loaded above is used.

In this table, on the time axis corresponding to each helper, a band 43 colored according to the care service used by each helper is attached (displayed) as a schedule (referred to as a schedule band). That is, the schedule (time zone, service content) for each helper can be confirmed clearly.
In addition, by moving the mouse over the displayed schedule band, a pop-up window 44 showing the usage time period, service contents, and user name is displayed as in the example shown in the figure, so that the schedule can be more accurately and quickly performed. Confirmation is made possible.

The order of the names in the helper H list 40 is determined by the computer 6 according to a rule (algorithm) based on the available time information and the current time for each helper read from the helper database 4 (for example, 1 minute). Determined) and sorted.
A preferred example of the rule (algorithm) is to arrange the names of helpers whose care service time (working time) is closer to the current time at the top of the list 40.
FIG. 8 shows a specific example thereof. That is, the helper group currently working is displayed at the top of the list 40, and the names of the helpers whose work hours are closest next are displayed in order below the helper group. Thereby, it is possible to confirm at a glance the schedule of the helper currently working and the schedule thereafter.
In addition, the display of the name of the helper currently working is colored so that the visibility is further improved. In addition, when there are a plurality of helpers having the same working hours, the arrangement order is sorted in alphabetical order.

Further, a time bar 42 indicating the current time is displayed superimposed on the schedule band. The time bar 42 is controlled to move in minutes along the time axis 41. For this reason, the relationship between the current time and the schedule is clarified, and the schedules before and after (past, present, future) based on the current time can be confirmed clearly.
In this way, the helper name is always sorted with the passage of time and the time bar 42 is moved so that the person in charge of the manager can obtain the helper name, use time zone, service at the current time as in the user schedule list A1. The contents can be checked quickly.

A search button 45 for searching for a helper name from the Japanese alphabet is displayed in the upper right part of the helper schedule list A3 so that a desired helper can be easily searched.
Further, when the mouse over the user name display or helper name display in the user schedule list A1 and the helper schedule list A3 described above, the contact information of the user and helper is displayed on the screen by a pop-up window or the like. It is configured as follows. For this reason, even when a problem occurs, the contact information of the user and the helper can be known immediately, so that a quick response can be made.

Next, the event display list A4 will be described with reference to the drawings. FIG. 9 is an event display list at a certain time displayed in FIG.
The event is, for example, an event such as service start, service end, late arrival, unemployment, etc. reported from the helper via the communication line network 1, or a cancellation notice or inquiry sent from the user via the communication line network 1. , Complaints, helper non-arrival notifications, time change requests, service content change requests, etc.

  As shown in FIG. 9, event contents are displayed in the vertical direction in the display area 50 of the event display list A4. This table is linked (associated) with the above-described user schedule list A1 and helper schedule list A3, and one or more events related to the helper or user selected in these lists are displayed in a history format. It is designed to display.

As an event input method, first, the setting mode button 37 shown in FIG. 4 is clicked to set the current result screen W3 to the setting mode. As a result, data can be input to the current performance screen W3.
Next, in the user schedule list A1 or the helper schedule list A3, a schedule band related to a desired user or helper is clicked. Then, an event input candidate list is displayed as a pop-up window 51 as in the example shown in FIG. An administrator inputs an event by selecting desired event contents from the candidate list.
In this setting mode, other data writing operations such as changing the time setting of the schedule band are also possible.

Then, when canceling the setting mode, by clicking the display mode button 38 shown in FIG. 4, the current result screen W3 is switched to the display mode, and data input becomes impossible.
When the schedule management program 5 is started and the current performance screen W3 is first opened, or when the current performance screen W3 is switched from another management screen display, the display mode is set as the initial setting. In order to prevent writing due to an erroneous operation.

  In this way, the event display list A4 is provided, and the event schedule list A4 and the helper schedule list A3 are displayed in association with each other, so that the event status can be understood by anyone other than the person in charge. And can quickly respond to inquiries from the user U.

11A shows a display example of current time information A5, FIG. 11B shows a display example of user information A6, FIG. 11C shows a display example of service content information A7, and FIG. Display examples of the helper information A8 are shown respectively.
As shown in FIG. 11A, in the current time information A5, the current time display is displayed in analog and digital formats, as well as date information, the number of cares for today, the number of cases provided, the number of remaining cases, and the like. Is displayed.

In addition, as shown in FIG. 11B, personal information such as gender, age, address, and telephone number is displayed in the user information A6 in addition to the name of the user selected in the user schedule list A1. The
Further, as shown in FIG. 11C, the service content information A7 displays the provision time, content, etc. of the service provided to the selected user.
Further, as shown in FIG. 11D, the helper name in charge of the selected user is displayed in the helper information A8.
As described above, since various types of information are displayed in detail, even a person in charge of management or a person other than the person in charge can grasp the situation at a glance.

Next, display control of the user schedule list A1 and the helper schedule list A3 will be described based on the flowchart of FIG.
First, when the schedule management program 5 is started, information related to the user and the helper is read from the user database 3 and the helper database 4 and loaded onto the memory (step S1 in FIG. 12).

  Next, the computer 6 reads all user names, helpers based on the rules (algorithms) based on the service usage scheduled time information of the user U, the available work time information of the helper H, the current time, etc. read into the memory. The names are sorted (step S2 in FIG. 12) and displayed in a list on the user schedule list A1 and the helper schedule list A3, respectively (step S3 in FIG. 12).

  Further, in the user schedule list A1 and the helper schedule list A3, for each user and helper, a schedule band along the time axis is displayed, and a time bar indicating the current time is further displayed (FIG. 12). Step S4)

  Next, the computer 6 enters a wait state (step S5 in FIG. 12). Thereafter, when there is a time interruption every minute (step S6 in FIG. 12), all user names, The helper names are sorted (step S7 in FIG. 12) and displayed in a list on the user schedule list A1 and the helper schedule list A3 (step S8 in FIG. 12). In addition, the schedule band is displayed again, and the time bar is displayed again according to the current time (step S9 in FIG. 12).

When the program ends or when the screen is switched to another screen display (step S10 in FIG. 12), the display of the current performance screen W3 is terminated and the current performance screen W3 is continuously displayed. Returns to the wait state of step S5 and continues the process.
In step S6, if there is no interruption every minute, the display of the current performance screen W3 is terminated.

As described above, according to the embodiment of the present invention, since the status display corresponding to the current time is performed in the user schedule and the helper schedule, the person in charge of the management clearly confirms the schedule at the current time. can do.
In addition, information such as user schedules, helper schedules, and events is displayed on a single screen, and each information is associated with each other, enabling efficient centralized management and easy understanding of the current situation. .
Therefore, it is possible to quickly and flexibly respond to a sudden inquiry from the user and an accident occurring to the user or the helper because the schedule and the event related thereto can be easily confirmed.

  In the above-described embodiment, a helper has been described as an example of a service practitioner. However, the service practitioner according to the present invention is not limited to a helper who performs visiting care. That is, as described above, the home care service used in the present invention means, for example, home care, home bathing, home nursing, home rehabilitation, welfare equipment rental, etc. The present invention can be suitably used.

  The present invention relates to a schedule management method for managing and operating a schedule of a plurality of service providers and users, a schedule management program, and a computer-readable recording medium on which the program is recorded, and is particularly suitably used in a visiting care business. .

FIG. 1 is a schematic diagram showing a schematic relationship between a visiting care provider using the schedule management method according to the present invention, its user, and a helper. FIG. 2 is a menu screen after the schedule management program used by the visiting care event person in FIG. 1 is started. FIG. 3 is a top screen that is first displayed by clicking the service performance management button of FIG. 2 with a mouse. FIG. 4 is a diagram schematically illustrating the configuration of the current performance screen. FIG. 5 is a user schedule list at a certain time displayed in FIG. FIG. 6 is a user schedule list displayed in FIG. 4 at a time different from that in FIG. FIG. 7 is an unassigned schedule list at a certain time displayed in FIG. FIG. 8 is a helper schedule list at a certain time displayed in FIG. FIG. 9 is an event display list at a certain time displayed in FIG. FIG. 10 is a diagram showing an example of event input to the event display list of FIG. FIG. 11 is a display example of current time information, user information, service content information, and helper information displayed in FIG. FIG. 12 is a flowchart showing display control of the user schedule list and helper schedule list.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Communication network 2 Management system 3 User database 4 Helper database 5 Schedule management program 6 Computer 7 Display apparatus 10 Helper allocation management button 11 Service performance management button 12 Helper duty management button 13 Service plan management button 14 Registration information management button 15 Maintenance Management button 16 Program end button 17 Area 20 Tab 21 Tab 22 Tab 23 Tab 24 Quick start button 25 Display button 26 Display button 27 Display button 28 Display button 29 Display button 30 List 31 Time axis 32 Time bar 33 Band (schedule band)
34 Pop-up window 35 Search button 36 Marking 40 List 41 Time axis 42 Time bar 43 Band (schedule band)
44 Pop-up window 45 Search button 50 Display area A1 User schedule list A2 Unassigned schedule list A3 Helper schedule list A4 Event display list A5 Current time information A6 User information A7 Service contents information A8 Helper information B Visiting care business H Helper U User

Claims (17)

A schedule management method for managing a schedule of a service provider who performs a visiting care service and a user who uses the service,
From the first database in which information related to the user is recorded, read service scheduled use time information for each user,
On the screen on which the time axis is displayed, a user schedule list with a schedule band for each user based on the scheduled use time information is displayed,
A schedule management method comprising: rearranging a list display of a plurality of user names in the user schedule list at predetermined time intervals so as to be arranged in accordance with a rule based on the scheduled use time information and the current time . From the second database in which information related to the service provider is recorded, read workable hours information about each service provider,
On the same screen as the screen on which the user schedule list is displayed, a service operator schedule list with a schedule band based on the available work time information for each service operator is displayed.
The list display of a plurality of service provider names in the service provider schedule list is rearranged at predetermined time intervals so as to be arranged in accordance with a rule based on the available work time information and the current time. Item 2. The schedule management method according to item 1. One or more events are registered for the user schedule list displayed on the user schedule list and / or the service provider schedule list and / or the service provider schedule band,
When the schedule band is selected on the screen, the registered event is displayed as an event list on the same screen as the user schedule list and / or the service provider schedule list. The schedule management method according to claim 1, wherein the schedule management method is performed. On the screen on which the time axis is displayed, a time bar indicating the current time is displayed by moving along the time axis,
4. The schedule management method according to claim 1, wherein the time bar is displayed so as to be superimposed on a schedule band of the user and / or service provider. By performing a schedule cancel operation on the user schedule band displayed in the user schedule list,
The schedule management method according to any one of claims 1 to 4, wherein the schedule band is not erased, and a marking indicating cancellation is attached to the schedule band.   When a service provider is not assigned to the user schedule band displayed in the user schedule list and the service provision time of the schedule band approaches the current time for a predetermined time, screen display and / or The schedule management method according to claim 1, wherein a warning is issued by voice.   A user and / or service can be obtained by placing a mouse cursor for operating a computer on the user name and / or service provider name displayed in the user schedule list and / or service provider schedule list. 7. The schedule management method according to claim 1, wherein contact information of the practitioner is displayed on a screen.   The user schedule list and the service performer schedule list, and / or the user schedule list and the event list, and / or the service performer schedule list and the event list, 8. The schedule management method according to claim 2, wherein the display contents are associated with each other. A schedule management program for managing a schedule of a service provider who performs a visiting care service and a user who uses the service,
On the computer,
Reading usage time information for each user from a first database that records information pertaining to the user;
On the screen on which the time axis is displayed, displaying a user schedule list with a schedule band based on the usage time information for each user;
Rearranging the list display of a plurality of user names in the user schedule list so as to be arranged in accordance with a rule based on the scheduled use time information and the current time at predetermined intervals;
A schedule management program characterized in that On the computer,
Reading workable hours information for each service provider from a second database that records information pertaining to the service provider;
On the same screen as the screen on which the user schedule list is displayed, displaying a service provider schedule list with a schedule band based on the available work time information for each service provider;
Rearranging the list display of a plurality of service performer names in the service implementer schedule list at a predetermined time so as to be arranged in accordance with a rule based on the available work time information and the current time;
The schedule management method according to claim 9, wherein the schedule management method is executed. One or more events are registered for the user schedule list displayed on the user schedule list and / or the service provider schedule list and / or the service provider schedule band,
When the schedule band is selected on the screen,
On the computer,
The step of displaying the registered event as an event list on the same screen as the screen on which the user schedule list and / or the service provider schedule list is displayed is executed. The schedule management program according to claim 9 or claim 10. On the computer,
On the screen on which the time axis is displayed, displaying a time bar indicating the current time by moving along the time axis;
Displaying the time bar over the user and / or service provider schedule band;
The schedule management program according to any one of claims 9 to 11, wherein the schedule management program is executed. When a schedule cancel operation is performed on the user schedule band displayed in the user schedule list,
On the computer,
The schedule management program according to any one of claims 9 to 12, wherein a step of marking a mark indicating cancellation on the schedule band is executed without deleting the schedule band. When a service provider is not assigned to a user schedule band displayed in the user schedule list and the service provision time of the schedule band approaches the current time for a predetermined time,
On the computer,
14. The schedule management program according to claim 9, wherein a step of issuing a warning by screen display and / or voice is executed. When a mouse cursor for operating a computer is overlaid on a user name and / or a service provider name displayed in the user schedule list and / or the service provider schedule list,
On the computer,
The schedule management program according to any one of claims 9 to 14, wherein a step of displaying contact information of a user and / or a service provider on a screen is executed. On the computer,
Display contents in the user schedule list and the service implementer schedule list, and / or the user schedule list and the event list, and / or the service implementer schedule list and the event list The schedule management program according to any one of claims 10 to 15, wherein a step of displaying them in association with each other is executed.   A computer-readable recording medium on which the schedule management program according to any one of claims 9 to 16 is recorded.

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