CN108074034B - Service support device, service support method, and program - Google Patents

Abstract

The present invention relates to a service support device, a service support method, and a program, and is used for sorting and collecting items to be confirmed by staff in a care facility. The life condition table screen displayed by the service support device is a screen in which a basic information area including basic information of a service provider and an individual information area including individual information of the service provider related to a specific period are arranged in parallel along a first direction, and the basic information area and the individual information area of each service provider are arranged continuously along a second direction different from the first direction, the individual information area including: a notice area containing a notice related to a service provider; a navigation area containing the latest health status of the service provider; and a time chart area in which time frames are arranged in time series, the time frames being divided into a plurality of time frames in a specific period, and the time frames including at least an object representing a service.

Description

Service support device, service support method, and program

Technical Field

The present invention relates to a service support device, a service support method, and a program.

Background

In a nursing institution, a plurality of staff members of various professions such as institution yards, managers, nursing managers, service providing responsibilities, nursing staff, function training instructors, life assistance staff, reception staff and the like (hereinafter, collectively referred to as "staff") are on duty in turn, and uninterrupted service is provided for 24 hours and 365 days. In addition, in a nursing facility, a large number of accidents such as changes in physical conditions and symptoms of a resident living in the nursing facility, and accidents such as accidents and accidents which may occur, and the like occur. Therefore, in addition to providing an appropriate service based on a care plan and/or a care plan (hereinafter, referred to as "plan"), it is necessary to promptly and appropriately cope with unexpected and unexpected matters. Thus, reliable information sharing and practices of inter-employee collaboration are sought.

Patent document 1 discloses a technique of displaying tabs filled with actual data on the background of a time scale.

Patent document 2 discloses a technique of graphically displaying a change in the life rhythm of a care-receiver and a change in the life rhythm of the care-receiver across a plurality of days.

Prior art literature

Patent literature

Patent document 1: japanese patent No. 3681242

Patent document 2: japanese patent No. 5379923

Disclosure of Invention

Technical problem

The staff in the institution should confirm a lot of necessary matters. In addition, since many service providers live in institutions, it is necessary to provide services while keeping track of information of other service providers. However, a technique for sorting and collecting matters to be confirmed by staff in a nursing institution has not been proposed.

In addition, various accidents frequently occur in nursing institutions due to the nature of being the institution in which the resident who needs nursing is located. When a new accident occurs, a list of related persons is attached to the report and the report is reviewed in order to record the accident content in the report and share the accident content among the related persons.

However, when the person who should share the accident content belongs to another floor or another group, it is necessary to perform a job such as copying a report according to its attribute, and transmitting a facsimile accident report to the person who is not in the institution, or electronically transmitting the facsimile accident report by using an email and/or group software. Further, since the content of the accident report is updated with the lapse of time, the content is often updated, and thus the sharing work is required every time.

In addition, not only the sharing of accident contents, but also appropriate accident handling is required. When an accident occurs, a certain program must be passed from the occurrence to the end of the response. Specifically, in addition to the emergency response to the resident itself, which is the principal of the accident, it is necessary to carry out a first report to the family and/or the attending doctor, the administrative department, etc. by telephone and/or FAX, a field check of the accident and/or an accident meeting, analysis of the cause of the accident and formulation of preventive countermeasures, and a dislike after a certain period of time. And, it is necessary to re-make a care plan based on the content of the accident, and to make a second report using written material to the administrative department. Thus, many personnel must perform various procedures until the accident response is completed, requiring a certain time.

However, there is no effective system for confirming whether a sequence of accident-responsive procedures is being performed without delay. The current situation is that a large amount of indirect work is required to additionally create a management book for managing an accident response program or to additionally confirm the related personnel at regular intervals over a certain period of time.

In the above, when the content of an accident is shared by a paper medium, it takes time to share information among a plurality of persons even in the case of one accident. It is very difficult to grasp in time the progress status such as the execution of an appropriate response without delay, depending on the status of each accident changing from moment to moment, while sharing a plurality of accidents that occur simultaneously.

In particular, in the case where staff of various professions such as nursing institutions share various roles, rapid sharing of accident information and accident response are highly required in the case of providing an integrated service to a resident or the like.

Further, there is no proposed technology that enables a plurality of institutions to easily grasp what kind of medical care and/or accident is occurring.

Accordingly, an object of the present invention is to provide a service support device, a service support method, and a program for displaying a screen for sorting and collecting items to be confirmed by staff.

Further, an object of the present invention is to provide a service support device that can easily share an accident situation and a progress situation of accident response handling among employees.

Further, an object of the present invention is to provide a service support device that can easily grasp what kind of accident is occurring in a plurality of institutions.

Technical proposal

The service support device according to one embodiment of the present invention includes: a storage unit for storing data of a reservation and an actual performance of a service to be provided received by a service provider; and a display control unit that displays, on the basis of the data, a living situation table screen indicating a situation of a living of the service provider, the living situation table screen being a screen in which a basic information area including information identifying the service provider and an individual information area including individual information of the service provider related to a specific period are arranged in parallel in a first direction, and the basic information area and the individual information area of each service provider are arranged continuously in a second direction different from the first direction, the individual information area including: a notice area containing notices related to a service provider; a navigation area containing the latest health status of the service provider; and a time chart area in which time frames, each of which is formed by dividing a time within a specific period into a plurality of time frames, are arranged in a time series, and the time frames include objects representing at least a display service.

According to this aspect, a screen is displayed in which the basic information area and the individual information areas of each service provider are summarized. The individual information area includes: a notice area containing notices related to a service provider; a navigation area containing the latest health status of the service provider; and a time map area in which time frames obtained by dividing time within a specific period into a plurality of time frames are arranged in time series, and objects representing services are included in the time frames. Since the screen in which such information is summarized is displayed, the employee can quickly confirm the information for providing the appropriate service.

The service support device according to an embodiment of the present invention is a service support device for providing a service using a plurality of terminals capable of displaying information accumulated in a storage unit configured to record, for each of a plurality of incidents, information of an incident occurring during provision of the service and information of a group of a plurality of employees set in association with the incident, the display control unit provided in the terminal configured to display, for each of the plurality of incidents, information indicating whether the employee has confirmed the incident information, and information indicating, for each of the plurality of incidents, whether other employees of the group associated with the incident have confirmed the incident information.

According to this aspect, since accident information associated with an employee who operates the terminal can be displayed, accident information to be confirmed can be easily confirmed. In addition, since the accident confirmation status of other staff associated with the accident information can be grasped, it is easy to realize the accident response in cooperation with other staff.

The storage unit stores data of predetermined and actual performances of the services received by the plurality of service providers, and the information identifying the service providers includes information identifying the institutions in which the service providers receive the services, and the display control unit may be configured to display the number of the services provided for each institution and each type of service.

According to this aspect, it is possible to statistically grasp what services are provided for each organization in the current or predetermined period, and thus it is possible to easily grasp the comparison and/or specificity between organizations receiving services.

The staff of the present invention refers to a institution manager, a care manager (planning person), a service provider, a nursing staff, a institution care worker, a nursing staff, a function training instructor, a living discussion person, a living assistant, a reception staff, and the like, who perform work related to a institution, and includes a service provider. In a broad sense, the present invention also includes a regional business manager that manages a plurality of care institutions, a regional business manager that manages a plurality of regional business units, and a company responsible person, a management layer, or a community worker that further manages a plurality of regional business units.

A service support method according to an embodiment of the present invention is a service support method for providing a service using a plurality of terminals capable of displaying information accumulated in a storage unit, and includes the steps of: a step of recording, in a storage unit, information of an accident occurring during provision of a service and information of a group of a plurality of employees set in association with the accident, for each of a plurality of accidents; and a step of displaying, on a display control unit provided in the terminal, information of a plurality of incidents set in association with an employee who operates the terminal, information indicating whether the employee has confirmed the incident information for each of the plurality of incidents, and information indicating whether other employees in a group associated with the incident have confirmed the incident information for each of the plurality of incidents.

According to this aspect, accident information associated with an employee of the operation terminal can be displayed to the employee, so that accident information to be checked can be easily grasped. In addition, since the accident confirmation status of the other service provider related to the accident information can be grasped, it is easy to cope with the accident by cooperating with the other service provider.

Further, the method may further include a step of storing, in the storage unit, data of predetermined and actual performances of the services received by the plurality of service providers, the information identifying the service providers including information identifying mechanisms of receiving the services by the service providers, and a step of displaying, by the display control unit, the number of the services received by the plurality of service providers for each of the mechanisms of receiving the services, and for each of the types of the services.

According to this aspect, it is possible to statistically grasp what service is provided for each of the mechanisms receiving the service in the current or predetermined period, and thus it is possible to grasp the comparison and/or the specificity between the mechanisms receiving the service.

A program according to an embodiment of the present invention is executed on a computer: a step of recording, for each of a plurality of incidents, information of an incident occurring in the provision of a service and information of a group of a plurality of employees set in association with the incident; information indicating whether or not the staff confirms the accident information for each of the plurality of accidents, and information indicating whether or not the staff confirms the accident information for each of the plurality of accidents for other staff of the group associated with the accident are displayed.

According to this aspect, accident information associated with an employee who operates a computer can be displayed to the employee, so that accident information to be checked can be easily grasped. In addition, since the accident confirmation status of other service providers associated with the accident information can be grasped, it is easy to cope with the accident by cooperating with other service providers.

Further, the present invention may be a program in which data of predetermined and actual performances of services received by a plurality of service providers is stored in a computer, and the information identifying the service providers includes information identifying a place where the service providers receive the services, and the number of the services received by the plurality of service providers is displayed for each of the mechanisms receiving the services and for each of the types of the services in a display control section.

According to this aspect, it is possible to statistically grasp what service is provided for each of the mechanisms receiving the service in the current or predetermined period, and thus it is possible to easily grasp the comparison between the mechanisms receiving the service, the specificity of a specific mechanism, and the like.

Effects of the invention

According to the present invention, a screen that summarizes the items to be confirmed by the staff can be displayed. In addition, accident information can be easily shared between related employees. In addition, the number of medical care and/or the number of accidents provided by each care facility can be easily grasped.

Drawings

Fig. 1 is a diagram showing a configuration of a system according to an embodiment.

Fig. 2 is a diagram showing the structure of a server and a user terminal.

Fig. 3 is a diagram showing an example of a living situation table screen.

Fig. 4 is a diagram in which a part of a living situation area in a living situation table screen is extracted.

Fig. 5 is a diagram illustrating an example in which the time axis of the time chart in the time chart region is extended and contracted.

Fig. 6 is a diagram showing an example of a time frame change displayed in the time chart region.

Fig. 7 is a diagram showing an example of a service record screen.

Fig. 8 is a diagram showing an example of an object.

Fig. 9 is a diagram illustrating icons related to vital signs.

Fig. 10 is a diagram illustrating switching of graphics and the like displayed on icons.

Fig. 11 is a diagram showing an example of the arrangement of control icons when a plurality of icons are superimposed on one another in the same time frame.

Fig. 12 is a diagram showing an example of highlighting at a plurality of time frames in the time frame of the time chart region.

Fig. 13 is a diagram showing an example of a screen used when creating an accident report.

Fig. 14 is a diagram showing an example of a screen recorded over time.

Fig. 15 is a diagram showing an example of a list display mode screen.

Fig. 16 is a diagram showing an example of a health status mode screen.

Fig. 17 is a diagram showing an example of a one-input mode screen.

Fig. 18 is a diagram showing an example of a screen of a weekly order Zhou Yuding of an individual.

Fig. 19 is a diagram showing an example of a service supporting method of a user terminal.

Fig. 20 is a diagram showing an example of a control method of the server.

Fig. 21 is an example of a setting screen of the report level of an accident.

Fig. 22 is a screen example of an accident report.

Fig. 23 is a screen example for notifying an unacknowledged accident.

Fig. 24 is a screen example showing a confirmation status of an accident.

Fig. 25 is a tab (tab) example for showing a comment screen.

Fig. 26 is a comment screen example.

Fig. 27 is an example of an accident list screen.

Fig. 28 is a screen example showing an accident situation of each care institution.

Symbol description

100: system, 110: server, 120a, 120b: user terminal, 211: communication unit, 212: storage control unit, 213: storage unit, 214: search unit, 220: input unit, 221: communication unit, 223: display unit, 224: display control unit, 225: storage unit, 226: storage control unit, 300: life condition table pictures 301, 302, 303, 304: display switch tab, 310: search bar area, 350: life condition area, 351a: recording, 351b: recording, 351c: recording, 351d: recording, 360: basic information area, 370: notice area, 375: individual information area, 380: navigation area, 390: time diagram area

Detailed Description

[ description of words ]

The terms described in this embodiment will be described.

The "staff" is a person related to the work of an institution, such as a institutional institution manager, a care manager (planning and production person), a service provider, a nursing staff, an institutional care worker, a nursing staff, a functional training instructor, a living discussion person, a living assistance staff, and a reception staff. Further, the broad sense includes a regional business manager that manages a plurality of care institutions, a regional business manager that manages a plurality of regional business units, and a company responsible person and/or a management layer and/or a staff of the local business unit.

The "user" is a person who uses the system described in this embodiment. Specifically, the staff of the management organization and regional business managers of a plurality of organizations and/or regional business managers on the upper level thereof, and the like.

A "service provider" is a person who accepts services provided by an organization. Also included are persons who may not be in the institution, and who may be outside of the institution, who may receive a portion of the services. In the following embodiments, a service provider will be described taking an interviewer interviewed at a care facility as an example. The service provider may be a person who receives the daytime care service without entering the institution, and both may exist in the embodiment described below.

The "plan" is a plan of a care plan and/or a service provided by a care institution such as a care plan.

Embodiments of the present invention will be described with reference to the accompanying drawings. In each of the drawings, the same or similar components are denoted by the same reference numerals.

[ integral Structure ]

Fig. 1 is a diagram showing a configuration of a system 100 according to the present embodiment. The system 100 includes a server 110 and a plurality of user terminals 120a and 120b. In fig. 1, 2 user terminals are shown, but the number of user terminals may be any number. The plurality of user terminals are collectively referred to as user terminals 120. The user terminal 120 and the server are connected to each other via a network such as the internet and a LAN (Local Area Network: local area network).

The user terminal 120 is an information processing terminal used by staff of a care facility, and functions as a service support device. In this embodiment, the user of the system 100 includes an employee of a care facility. The user can confirm information and the like necessary for providing the service by referring to the information and the like displayed on the user terminal 120.

The server 110 is an information processing device that stores data related to a service provided, and functions as a service support server. The user terminal 120 can display information on the user terminal 120 based on the data transmitted from the server 110. The server 110 may manage the user, for example, by a login method, and may transmit data corresponding to the user of the user terminal 120 to the user terminal 120.

Each user terminal 120 performs processing synchronized with the server 110 at a predetermined timing. Accordingly, the data input to the user terminal 120a by the user X is temporarily transmitted to the server 110, and thereafter transmitted from the server 110 to the user terminal 120b of the user Y, and reflected to the user terminal 120b. Thus, the service provision is performed in time in terms of implementation status, sharing of contact matters, and the like. The user terminal 120 may be shared by a plurality of users. In the present embodiment, the processing through the server 110 is described as an example, but a configuration may be adopted in which data is synchronized between the user terminals 120.

[ Structure of server ]

Fig. 2 is a block diagram showing the structures of the server 110 and the user terminal 120 according to the present embodiment. The server 110 includes a communication unit 211, a storage control unit 212, a storage unit 213, and a search unit 214.

The communication unit 211 transmits and receives data between the server 110 and the user terminal 120 via an interface of a network such as the internet or a LAN. That is, the communication unit 211 functions as a transmitting unit and a receiving unit.

The storage control section 212 writes various data into the storage section 213, and reads various data from the storage section 213.

The storage unit 213 stores various data. For example, the storage unit 213 stores data of a reservation and an actual performance of a service provided by the resident. The storage unit 213 may be various storage media such as an HDD (Hard disk Drive) and/or a flash memory.

The search unit 214 searches the data stored in the storage unit 213 according to a predetermined rule, and determines whether or not there are items satisfying a predetermined condition. As described in detail later.

The server 110 may include a CPU (Central Processing Unit: central processing unit), a RAM (Random Access Memory: random access memory), a flash memory, or an HDD (Hard disk Drive), which are not shown. The flash memory or HDD may be shared with the storage unit 213, or may be provided separately. Programs stored in the flash memory, the HDD, or the like are temporarily read into the RAM, and the CPU executes the programs read into the RAM, so that the CPU can function as each part of the server 110 shown in fig. 2.

At least a part of the respective parts of the server 110 may be realized by a distributed process by a plurality of information processing apparatuses. The server 110 may execute processing according to a program downloaded from a cloud server or the like, not shown. Fig. 2 shows just one example of a structure, and the server 110 may include other structures. In addition, not all the structures shown in fig. 2 are necessarily essential.

[ Structure of user terminal ]

The user terminal 120 includes an input unit 220, a communication unit 221, a display unit 223, a display control unit 224, a storage unit 225, and a storage control unit 226. The user terminal 120 may be, for example, a tablet terminal, a smart phone, a personal computer, or other various information processing terminals.

An operation instruction from the user is input to the input unit 220.

The communication unit 221 transmits and receives various data between the server 110 and the communication unit 211. That is, the communication unit 221 functions as a receiving unit and a transmitting unit.

The display unit 223 displays various screens including a life condition table screen described later. For example, the display portion 223 may be a liquid crystal display, an organic EL (electroluminescence) display, or the like.

The display control unit 224 controls information displayed on the display unit 223.

The storage section 225 stores various data. For example, the storage unit 225 stores data of a reservation and an actual performance of a service provided by the resident. The storage unit 225 may be various storage media such as an HDD and/or a flash memory.

The storage control unit 226 writes various data to the storage unit 225, and reads various data from the storage unit 225.

The user terminal 120 may include a CPU, a RAM, a flash memory, or an HDD, which are not shown. The flash memory or HDD may be shared with the storage unit 225, or may be provided separately. Programs stored in the flash memory, the HDD, or the like are temporarily read to the RAM, and the CPU executes the programs read to the RAM, so that the CPU can function as each part of the user terminal 120 shown in fig. 2. Fig. 2 shows just one example of a structure, and the user terminal 120 may also include other structures. In addition, not all the structures shown in fig. 2 are necessarily essential.

In the example of fig. 2, the description is given separately for the server 110 and the user terminal 120 for convenience of explanation, but the present invention is not necessarily limited to this. For example, in the present embodiment, a description will be given of a mode in which the display control unit 224 that controls the screen display of the user terminal 120 operates on the user terminal 120 according to a program installed in the user terminal 120. However, the server 110 may generate a screen to be displayed on the user terminal 120, and transmit the generated screen to the user terminal 120. In this case, the display control unit 224 operates on the server 110 in accordance with a program installed on the server 110. Similarly, in the present embodiment, various data input by the input unit 220 is stored in the storage unit 225 of the user terminal 120, and the form of being stored in the storage unit 213 of the server 110 by the synchronization process is described. However, the information may be stored in the storage unit 213 of the server 110 instead of the storage unit 225 of the user terminal 120.

[ Life condition Table Screen ]

Fig. 3 is a diagram showing an example of a living situation table screen 300 displayed on the display section 223 of the user terminal 120 according to the present embodiment. The living situation table screen 300 is a screen showing the living situation of the resident. Fig. 3 is a diagram illustrating the overall layout of the living situation table screen 300, and information included in the list is omitted. The living situation table screen 300 is displayed by the display control unit 224, and the displayed information and the like are information based on data transmitted from the server 110 and stored in the storage unit 225 of the user terminal 120.

The living situation table screen 300 is a screen in which information of each resident is organized and integrated. The life condition table screen 300 includes a life condition area 350. The living situation area 350 is an area configured for each resident in a row (record) in which a basic information area 360 containing information identifying the resident and an individual information area 375 containing individual information of the resident related to a specific period and/or time zone are arranged in parallel along the lateral direction (first direction). In other words, the basic information area 360 and the individual information area 375 of each resident are continuously arranged along the longitudinal direction (i.e., the second direction different from the first direction). For example, in the record 351a, the information of the resident a is displayed in parallel to the right in the order of the basic information area 360 and the individual information area 375. In the record 351B, the information of the resident B is displayed in parallel to the right in the order of the basic information area 360 and the individual information area 375. Hereinafter, the record 351c and the record 351d are also the same. It should be noted that the longitudinal and transverse directions may be opposite.

In the living situation table screen 300 of fig. 3, an example including information of 4 persons who enter (i.e., 4 records) is shown, but not limited to this number of persons. As one embodiment, information of the whole person of the resident of the care facility is included. In the example of the living situation table screen 300 of fig. 3, when there are more than 4 persons, the display control unit 224 may perform display control according to an operation instruction (for example, a scroll instruction, a slide instruction, etc.) by the user inputted to the input unit 220, and information of the persons hidden under the living situation area 350 currently displayed may be displayed on the display unit 223.

In the individual information area 375, a notice area 370, a navigation area 380, and a timing chart area 390 are included. In other words, for each resident, the attention area 370, the navigation area 380, and the timing chart area 390 are included. In the notice area 370, a notice related to the resident is included. In the navigation area 380, the latest health status of the occupant is contained. In the timing chart area 390, time frames (not shown in fig. 3) in which the time of a specific period (for example, the day) is divided into a plurality of time frames are arranged in a time series along the first direction, and objects (for example, icons not shown in fig. 3) indicating services are included in the time frames. Specific examples of the basic information area 360 and the individual information area 375 will be described later. The specific period may be changed to an arbitrary period, and an icon or the like corresponding to the arbitrary period may be displayed. For example, the specific period may be the entire period (24 hours) of the specific 1 day, a part of the period (for example, between 5 and 17 points) of the specific 1 day, the entire period (24 hours each) of the specific day (for example, 2 days or 1 week), or a part of the period (for example, each period from 5 to 17 points) of the specific day.

The life style sheet 300 includes display switching tabs 301, 302, 303, 304 for switching display from the life style sheet 300 to other screens, in addition to the above-described areas. The living situation table screen 300 includes a search field area 310 for searching for a resident or the like of an employee who is responsible for and/or who is located on a specific floor. The record 352 at the head of the living situation area 350 includes a description item and/or a setting button of the individual information area 375.

In the living situation table screen 300, items (information) required for the nursing staff to appropriately and efficiently perform the provision of the service are summarized. For example, the conditions of service reservation and/or service execution, the predetermined and actual performance values such as vital signs and/or excretion, and water intake, the necessary contact matters, accidents, and possible accidents, and the unexpected occurrence conditions and the response conditions thereof, and the absence conditions such as hospitalization, discharge, and departure/outlay are displayed on one screen. Therefore, the employee can quickly confirm the required information. As will be described in detail later.

Next, the life condition table screen 300 will be described using an example of a specific screen.

Fig. 4 is a diagram showing a display area 400 in which a part of the living situation area 350 in the living situation table screen 300 of fig. 3 is extracted. Here, as shown in the record 351a and the record 351b, information of two persons who enter is specifically shown. Hereinafter, the resident shown in the record 351a is exemplified.

In the basic information area 360 of the record 351a, the room number, name, and photograph of the resident are displayed as information of the individual of the resident. In addition, a notification 410 prompting confirmation of danger and/or attention, etc. is displayed. The notice area 370 of the record 351a contains notices related to the resident. In the example of fig. 4, the "contact item" indicating the contact item to be confirmed as the notice item is shown as 1 item, the number of accidents so far, the number of predictable possible accidents that have a high possibility of developing into an accident although not developing into an actual accident, and the number of physical restrictions. If an instruction for selecting the number of pieces by the user is input to the input unit 220, the display control unit 224 displays detailed information on the display unit 223 based on the data stored in the storage unit 225. The number of contacts may be the number of contacts corresponding to the user who logs in the user terminal 120. In other words, the number of pieces displayed for each user may be different. The contact item data including the contact content and the designation of the contact person is stored in the storage unit 213 of the server 110, and the number of contact items corresponding to the registered user is displayed.

The navigation area 380 of the record 351a contains information on the latest health status of the resident. For example, the navigation area 380 displays the latest information on vital signs such as body temperature, pulse, blood pressure, and body weight, defecation, urination, eating, moisture, and bathing, which are important in providing services. For example, information obtained by the latest vital sign measurement is displayed in the item of the vital sign. The number of times of defecation, the defecation amount, the latest defecation time, and the number of days without defecation in the defecation item are displayed. The urination frequency, urine measurement, and the latest urination time on the day are displayed on the urination project. The water intake times and the total water intake amount on the day are displayed in the water item. The intake of main food and subsidiary food at breakfast, lunch, snack and dinner is shown in the item of eating. The replacement method of the predetermined time, whether the bath is possible, the implementation condition and the suspension condition is displayed on the bath project.

In the timing chart area 390, 24 times of day are divided into time frames for each predetermined time unit (for example, 1 hour), and the time frames are displayed in time series as time advances from left to right. In addition, a plurality of objects are displayed on the time frame. The object is for example an icon. The icon shows a graphic simulating various services and/or accidents, and is arranged in a time frame of a predetermined time for providing the service or a time for implementing the service. The icon displays the contents of the service performed according to the plan of each resident, and displays the contents of the service which is not planned. When such an icon is used, the content of the service can be intuitively grasped. In addition, since the icon is displayed on the time frame, the employee can intuitively grasp the schedule of each resident. Further, since the schedule of each resident can be intuitively grasped in one screen, the employee can provide services while comparing the reservations and the like of other resident except the assisted resident. The objects may contain objects other than icons. For example, a text object that briefly represents the content of the service, and/or a photo object that photo represents the content of the service, etc. may also be included.

If the icon 420 disposed in the lower left corner of the basic information area 360 is selected, a display area 430 of the contact items appears in the lower part of the time chart area 390 related to the occupant. Thus, the contact items of each resident are confirmed together on the living situation table screen 300, so that the timely team care can be practiced while becoming reference information for the subsequent action.

Such a living situation table screen 300 including the display area 400 is a so-called home screen when confirming information of a resident in a organization. By effectively sorting and collecting various information on the main screen, the staff can properly obtain the required information.

[ attention items ]

Next, the antenna item will be described. The antenna item is an item that attracts attention to a resident as shown in a notice 410 of fig. 4, for example. In the field of nursing institutions, staff is always focused on the state change and/or danger of the resident, and appropriate countermeasures are taken. In the present embodiment, when the accumulated data is searched and there is an item that attracts attention, the accumulated data can be displayed on the user terminal 120 to attract the attention of the user.

The storage unit 213 of the server 110 stores actual performance data for providing services to each resident, objective record data such as health status and/or comments of each resident, subjective record data such as attention and/or observation of each employee, and the like. These data are data obtained based on the data input by each user terminal 120. The search unit 214 of the server 110 searches the data stored in the storage unit 213, and determines whether or not there are items satisfying a predetermined condition. The predetermined condition is, for example, a case where the intake amount of meal and/or the intake amount of water is a predetermined number of times or less, a case where there is no excretion for a predetermined period of time, a case where vital signs such as body temperature, pulse, blood pressure, and body weight become a value exceeding a predetermined range within a predetermined period of time, and the like. In other words, it is determined whether or not there is an item to be brought to attention based on the data accumulated in a certain period. Such a determination process is often unnoticed when staff is on a daily basis to provide daily care services in a shift system. This is because a state in which only one aspect is immediately determined to be abnormal cannot be extracted. However, in the case where a state different from usual is continued at all times, attention should be called. In the present embodiment, attention is drawn when any state is continued for a certain period of time.

Specific examples are given for illustration. As an example of the attention item, a change in body weight is described. The server 110 determines that "weight attention" is to be output to a predetermined screen when "weight has a predetermined percentage or more of change within a predetermined period" is prepared in advance based on an input from the user terminal 120 or the like. "and stores it in the storage unit 213. Alternatively, the rule may be acquired from a server or the like, not shown, and stored in the storage unit 213 in advance. In addition, the rule thus stored may be changed as appropriate based on an input from the user terminal 120 or the like.

At any time, if the weight of a certain resident is transmitted from the user terminal 120, the search unit 214 searches the past data stored in the storage unit 213 based on the rule, and evaluates the result. If the percentage exceeds the predetermined percentage, it is determined as "weight attention", and the determination result is stored in the storage unit 213. Then, the storage control unit 212 transmits the determination result stored in the storage unit 213 to each user terminal 120 via the communication unit 211. The display control unit 224 of the user terminal 120 that has received the determination result displays the notification 410 in a pop-up form in the corresponding resident column of the basic information area 360. As another example, the presence or absence of urination will be described. If the user is a resident who needs to measure the urine volume and there is no latest urine volume within a predetermined time or longer from the first time to the second time, the user is determined to be "no urination attention", and the attention (attention arousal) is output to a predetermined screen. "and stores it in the storage unit 213. At this time, the search unit 214 performs the search at predetermined time intervals. If a certain resident does not urinate for 8 hours or more, it is determined that "no urination attention" is given, and the determination result is stored in the storage unit 213. Then, similarly to the above-described processing, a notification is displayed in the corresponding resident column of the basic information area 360. In this way, the situation change and/or the risk that are difficult to be perceived by the person are normalized, searched and judged at an appropriate timing and by a processing method, and each resident can be notified independently, thereby prompting the care staff as the user to pay attention.

The search unit 214 can execute the search processing for a predetermined time. For example, the data stored in the storage unit 213 may be searched daily to determine whether or not there are items matching a predetermined condition. The search processing by the search unit 214 may be executed according to the rule stored in the storage unit 213. The search unit 214 may be configured to regularize, for a certain index value, an evaluation item, an evaluation period, an evaluation condition, an evaluation trigger, an evaluation time, a threshold value, a notification position, and the like, and may be configured to execute a search process at the evaluation time set by the rule, search past data in the evaluation period set by the rule, and evaluate the evaluation item of the rule.

Note that the notification to make attention is not limited to the form shown in fig. 4, as long as the notification can make attention to the user. In addition to being displayed on the user terminal 120, attention may be drawn by, for example, lighting a warning light of a business and/or a bed, or by other means.

[ description of the region of the timing chart ]

Next, the timing chart area 390 will be described.

Fig. 5 is an explanatory diagram of an example in which the time axis of the time chart region 390 is extended and contracted. The operation instruction input to the input unit 220 is assumed to be an instruction for changing the width of the timing chart region. For example, the separation bar 520 positioned at the left end of the timing chart area 390 is dragged, and the separation bar 520 is moved leftward from the initial position and then lowered. In this way, when an instruction to change the width of the time chart region is input to the input unit 220, and the display control unit 224 obtains the instruction, the display control unit 224 changes the width of the time chart region 390 displayed on the display unit 223 in accordance with the instruction. The display control unit 224 changes the width of the time frame according to the changed width of the time chart region 390, and causes the display unit 223 to display a screen in which the arrangement of icons is changed according to the change of the width of the time frame. Arrow 510 of fig. 5 represents the expandable range of the timing diagram region. In other words, the time chart area can be displayed so as to cover the navigation area 380 and the notice area 370. Fig. 5 (a) shows an example of the case where the navigation area 380 is partially expanded and displayed, and fig. 5 (b) shows an example of the case where the navigation area 380 and the notice area 370 are completely expanded and displayed. In fig. 5 (a) and 5 (b), the time frame is expanded, and the icon is not displayed.

In the timing chart area 390, various icons are displayed on a time frame corresponding to the time of a scheduled or actual performance of its service. Therefore, in the case of service concentration, it is assumed that icons are concentrated and it is difficult for a user (employee) to confirm. Accordingly, the display control unit 224 can control the time chart area 390 to be displayed in an expanded manner in response to an instruction from the user. According to this expansion display, the width of the time frame is also enlarged, and the area of the time frame where the icon is arranged is also enlarged, so that the user can easily confirm the reservation or actual performance of the service of the resident. The display control unit 224 displays the time chart area 390 by arranging icons at positions corresponding to the expanded time frames according to the expanded display.

When the display control unit 224 expands the time chart region 390 corresponding to the drag operation while the input of the drag operation separation bar 520 is input to the input unit 220 and inputs the instruction to release the drag to the input unit 220, it is possible to control the width of the time chart region 390 so that the display is returned to the original state.

The display control unit 224 may reduce the width of the time chart region, and expand at least one of the basic information region 360, the notice region 370, and the navigation region 380 based on the reduction.

[ Change of time frame ]

Fig. 6 is a diagram showing an example of a time frame change displayed in the time chart area 390. Staff of the care facility works with a 24 hour shift. Therefore, a time frame related to the own operation period can be displayed. Alternatively, the employee inputs a selection instruction to the input unit 220 by selecting the buttons 601, 602, 603 of fig. 6, and the display control unit 224 can display a time frame of an arbitrary time period on the display unit 223 based on the selection instruction. For example, fig. 6 (a) shows an example of a 24-hour time frame in which a button 601 is selected. Fig. 6 (b) shows an example of a time frame after 17 points displayed with the button 603 selected. As shown in fig. 6 (a), when a 24-hour time frame is displayed, the entire schedule of specific days and the like can be checked, but the time frame is narrowed and the icons are concentrated. Therefore, it may be difficult for the user to confirm the schedule or the like at a glance. As shown in fig. 6 (b), the time frame of the display object is limited, and thus the time frame is enlarged, so that the icon concentration can be avoided.

When a user logs in to the server 110 using the user terminal 120, the server 110 reads data on the user's operating time from the storage unit 213 and transmits the data to the user terminal 120, and the display control unit 224 can control the user terminal 120 that has received the data to display a time frame corresponding to the user's operating time. When a selection instruction of the buttons 601, 602, 603 is input to the input unit 220 and the displayed time frame is changed, the display position of the icon is also changed according to the change. In fig. 6, an example in which the resident is a person is shown as an example, but the setting of the time frame may be a setting common to the time frames displayed in the time chart area 390 of each resident displayed on the living situation table screen 300. In other words, the time frame displayed in the time chart area 390 of each resident can be changed according to the selection instruction of the buttons 601, 602, 603, or the like.

[ service recording Screen ]

Fig. 7 is a diagram showing an example of a service record screen 700. The service record screen 700 is an example of a screen in which a part of a record is input, and for example, the display control unit 224 can display an area for inputting another record on the display unit 223 in response to inputting a scroll operation instruction to the input unit 220. Various information such as actual performance values of the service are input through the service recording screen 700. The storage control unit 226 stores data obtained based on the input information in the storage unit 225. The display control unit 224 may display the service record screen 700 on the display unit 223 in response to an instruction (for example, a mouse click) to select an icon displayed in the time chart area 390 being input to the input unit 220. That is, when a selection instruction of an icon displayed on the display unit 223 is input through the input unit 220, the display control unit 224 can display the service record screen 700 on the display unit 223, in which information including the execution status of the provision of the service associated with the selected icon can be input and referred to. The storage control unit 226 (first storage control unit) can store the data of the information input on the service recording screen 700 in the storage unit 225.

The storage control unit 226 performs synchronization processing for synchronizing data stored in the storage unit 213 of the server 110 with data at any timing by the communication unit 221. By such control, the data input by the user can be managed in a unified manner by the server 110. The server 110 can transmit the data transmitted from the user terminal 120 and stored in the storage unit 213 to other user terminals 120. This can synchronize data handled between a plurality of user terminals to form common data. The synchronization process performed by the server 110 may be performed at any time.

The service recording screen 700 may be displayed not only by a click operation of an icon, but also by, for example, pressing a left button on an arbitrary time frame in the time chart area 390 to display a menu and selecting a predetermined menu. In this case, the display control unit 224 may display the service recording screen 700 in which the time corresponding to the time frame is set as the start time in advance.

[ example of icon operation ]

Next, returning to fig. 6, an icon displayed in the timing chart area 390 will be described. The icon displayed in the time chart area 390 displays the service according to the schedule of each resident as an icon. For example, if a service type, a service providing time, a repeated unit, or the like is set on a plan creation screen, not shown, an icon corresponding to the setting is displayed. In the case of a service without time specification, the icon is displayed not on the time frame but outside the time frame. When a click operation on an icon displayed in the time chart area 390 is input to the input unit 220, the service recording screen 700 related to the service corresponding to the icon can be displayed and data can be input as described above.

In the timing chart area 390, an unplanned icon may be displayed. The display control unit 224 displays icons by arranging the icons in the time chart area 390 according to a plan for each resident to receive service. In addition, when an instruction for an unplanned schedule is given, an icon corresponding to the unplanned schedule can be arranged in the time chart area 390 and displayed. In this case, the unplanned icon may be displayed in a different display form from the planned icon, thereby distinguishing the planned icon from the unplanned icon. As an unplanned service, for example, when a resident needs to perform defecation control in a short time, the taking of laxatives can be registered as an unplanned service as an unplanned schedule. In addition, when the body of a certain resident is not appropriate, the vital sign measurement of day and night can be registered as an unplanned reservation. In addition, when a certain resident has a tendency to develop dehydration symptoms, as an unplanned schedule, it is possible to register not only general care but also increase water intake.

By dragging and dropping the icon displayed in the time chart area 390, the data stored in the storage unit 225 can be changed locally. For example, the icon 650, for which the implementation of the service for eating has been completed, can be dragged and dropped to move to another time frame. In this case, the storage control unit 226 that receives the information of the time frame to which the icon 650 has moved from the input unit 220 performs a process of rewriting the execution time (at least one of the start time and the end time) corresponding to the icon 650 to the time of the time frame to which the icon has moved. Thus, the execution time stored in the storage unit 225 can be easily changed without displaying the service record screen 700 each time. The icon that can be changed by dragging and dropping may be limited to an icon for which the service is completed, and the service provision scheduled icon for which the service is not yet implemented may be similarly rewritten for a predetermined time stored in the storage unit 225.

In this way, the storage unit 225 stores data indicating whether or not to implement the service corresponding to the icon, and indicating the start time of the service and the end time of the service. When the instruction to change the arrangement position of the first icon for performing the service is received, the display control unit 224 changes the display position of the first icon to the time frame of the instructed position, and the storage control unit 226 can change the start time and the end time stored in the storage unit 225 to the time corresponding to the time frame of the changed position.

[ kind of icon ]

Fig. 8 is a diagram showing an example of icons. The icons are not limited to the shape, size, and pattern shown in fig. 8. In the present embodiment, the color, transparency, and the like of the icon are changed by using a service that is not performed by the user (i.e., employee) of the user terminal 120 and a service that is not performed by the user (employee). For example, icon set 810 is an icon representing a service that the user is acting on, and icon set 820 may be a service that the user is not acting on. Thus, the user using the user terminal 120 can distinguish and confirm a schedule including the service to be served by the user from the service to be served by other employees. In addition, among the icons, it is possible to display a bath and a drain which are particularly required to be paid attention to at the time of nursing in different colors, and to display icons related to health states such as vital signs in different colors, and the like, to change colors according to approximately classified services. Examples of changing colors are described herein, but may also be distinguished by roughly classified services by changing the shape and/or size of icons. Each icon is an icon that simulates the content of the service as a graphic, but additional information related to the service may be added to the icon. For example, when the service is an unplanned reservation, the mark 801 may be displayed so as to overlap with the icon. In the case where a contact item is associated with the service, the mark 802 may be displayed so as to overlap with the icon. When the service is completed, the mark 803 may be displayed so as to overlap with the icon. In the case where the service is not performed and is suspended, the mark 804 may be displayed so as to overlap with the icon. In addition, when the service is a service set as a highlight plan, the mark 805 may be displayed so as to overlap with the icon. The display control unit 224 can display additional information on the display unit 223 based on the data in which the service stored in the storage unit 225 is recorded.

In this way, the display control unit 224 can display the icon displayed in the time chart area 390 in at least one of the following display modes: a display form corresponding to the type of the item of the service; a display form corresponding to the action item of the user; a display form corresponding to whether the service is implemented; a display form corresponding to whether or not there is a contact item related to the service; a display form corresponding to whether to suspend the implementation of the service; a display form corresponding to whether the service is according to the key plan; display forms corresponding to various events outside the service; and a display form corresponding to the service record not being saved or being saved (including temporary saving).

Fig. 9 is a diagram illustrating icons associated with caretaking of excretions. In fig. 9 (a), an icon 901 is an icon for a drain care or the like for which time is difficult to determine. These are not displayed on the time frame, but are displayed outside the time frame, since the predetermined time for the service provision is not set. In the present embodiment, the display control unit 224 can display the service recording screen 700 for recording the excreted care on the display unit 223 in response to the selection instruction of the icon 901 being input to the input unit 220. If the data of the nursing care is stored in the storage unit 225, as shown in fig. 9 (b), an icon 910 indicating the nursing care is displayed in a time frame corresponding to the time of the excretion stored in the storage unit 225. The value of the excreted care item 920 in the navigation area 380 is displayed as a value reflecting the data stored in the storage unit 225, and the number of times the icon is generated in the time frame is added to the selected icon 901. When the icon thus generated is removed from the time chart area 390, the number of times is reduced by 1.

Even when a selection instruction of the icon 901 is input to the input unit 220, for example, the display control unit 224 may display the service recording screen 700 for inputting the drain care on the display unit 223 in response to a selection instruction of a predetermined menu being input to the input unit 220 or the like.

In this way, the display control unit 224 can display an icon (second icon) related to a service for which no time is specified outside the time frame of the time chart area 390. When an instruction to input the execution of the service related to the second icon is acquired, the number of times of execution is displayed in the vicinity of the second icon displayed outside the time frame, and the second icon can be displayed in the time frame in which execution is performed.

[ switching of icon display ]

Fig. 10 is a diagram illustrating switching of graphics and the like displayed on icons. Fig. 10 (a) is an example of a summary of a graphic representation service included in an icon. If a selection instruction of the button 1002 is input to the input unit 220, the display control unit 224 displays an icon including characters on the display unit 223 instead of a graphic, as shown in fig. 10 (b). The text shown in fig. 10 (b) is a text indicating the name and/or abbreviation of the service. In addition, in the care service, excreted information is important. Therefore, if a selection instruction of the button 1003 is input to the input unit 220, as shown in fig. 10 (c), the display control unit 224 causes only the icon related to the excretory care to be displayed on the display unit 223. In addition, an icon indicating the excretory care shows the value of the excretory shown in the navigation area 380. That is, the display control unit 224 may display a graphic or a character representing the provided service by including the icon, and may display the icon by including information representing the actual performance of the excretion when the provided service is a service related to the excretion care. In fig. 10 (c), an icon relating to the excretory care is displayed, but other icons may be displayed together. If a selection instruction of the button 1001 is input to the input unit 220, the display control unit 224 causes the display unit 223 to display an icon including a graphic, as shown in fig. 10 (a).

[ control of repeated display of icons ]

Fig. 11 is a diagram showing an example of control icon arrangement in the case where a plurality of icons are superimposed within the same time frame. An example will be described in which the time frame is enlarged by expanding the display time chart area 390 or changing the setting of the time period in which the time frame is displayed as described above, and the repeated display of icons is reduced due to the enlargement of the time frame. However, if the service is repeated for the same period of time, the icon remains hidden from the other icons. Fig. 11 shows an example of control of icon display.

First, when a predetermined plurality of services are superimposed on one time frame T1, the display control unit 224 moves the arrangement position of each icon so that each icon corresponding to the plurality of services is not completely covered by another icon, and displays the icon in the time frame T1. This allows the user to grasp that a plurality of icons are included in the time frame T1. However, as shown in fig. 11 (a), although a plurality of icons can be grasped, the type of the icon on the back side cannot be grasped. Therefore, when information indicating that the cursor point used when the user instructs is superimposed on the display position of each icon (for example, when the mouse hovers) is obtained, the display control unit 224 can rearrange each icon at a position not superimposed on each other and display the icon as shown in fig. 11 (b). At this time, as shown in fig. 11 (b), the display control unit 224 may disperse the icons to positions other than the time frame T1. Alternatively, it may be dispersed up and down in the time frame T1. In this case, icons scattered on the time chart of the other check-in person may be temporarily displayed. When the cursor point is moved away from the display position (when the mouse hovering is released), the display control unit 224 may return the icons to be displayed in a dispersed manner to the original position. The mouse is exemplified here, but the control of the rearrangement of the repeated positions of the icons may be performed by other operations such as pressing the position where the icons overlap on the touch panel display with respect to a tablet terminal or the like.

[ kind of service record ]

Next, the kind of care and/or a recording method of care will be described. As a method of case recording, there are time-lapse recording and pass-through recording. The through-recording means a method of recording each time there is a change in the state and/or condition of the subject person. The time-lapse recording is a method of recording along a certain time. As a representative recording method through recording, for example, emphasis mapping can be cited. This is a method of arbitrarily inputting data (in the case of a resident), actions (response of staff), and responses (response of a resident) for an arbitrary key item. In the service recording screen 700, when data, actions, and responses are input, each line addition button is selected to generate the input line. Thus, the recorded matter obtained by the emphasis drawing can be input accurately and efficiently. In addition, for a major item, any task or demand created from a care plan screen not shown can be selected by pulling down, and a care plan and a daily record can be associated. Thus, for example, the care plans and the records of the plans can be referred to at the same time, and the monitoring and/or evaluation of the plans can be accurately and efficiently performed. In the present embodiment, although various data obtained based on the recorded data is stored in the storage unit 225, when an accident, a possible accident, sudden changes of the resident, and an accident occur, the system is switched to the time-series recording, and information of the situation before and after the occurrence of the accident is stored along the time-series.

[ time zone region ]

Fig. 12 is a diagram showing an example of highlighting at a plurality of time frames in the time frame of the time chart area 390. The summary on the highlighted time frame is referred to as a time zone. The highlighting is performed when the person is out, in which the person is in a home state, or when an accident occurs. The time period region 1210 of fig. 12 (a) indicates that the occupant is experiencing an accident. In this case, the resident does not change the recording method of the service record to the past record, but changes the recording method of the service record to the past record. The time period region 1220 of fig. 12 (b) indicates that the ingress and egress are in progress. The time period region 1230 of fig. 12 (c) indicates that the occupant is in hospital stay.

Next, a series of processes for displaying the time zone 1210 associated with the occurrence of the accident in fig. 12 (a) will be described.

Fig. 13 is a diagram showing an example of a screen 1300 used when a report (hereinafter referred to as an "accident report") related to an accident is created. The screen 1300 for creating an accident report is a screen displayed when a predetermined menu is selected. The period set in item 1310 is a period in which a time zone 1210 is displayed in a time chart area 390 of the living situation table screen shown in fig. 12 (a). If item 1320 is selected, the screen recorded over time is switched to be input.

Fig. 14 is a diagram showing an example of a screen 1400 on which time-lapse recording is input. In area 1410, the recorded time-lapse recording is displayed. The area 1420 is an area where an additional record is input. As described above, the screen 1400 for inputting the time-lapse record can be called out from the screen 1300 for creating the accident report. When the time zone 1210 is displayed in the time chart zone 390 as shown in fig. 12 (a), the screen 1400 recorded with time as shown in fig. 13 can be called up by selecting an arbitrary position in the time zone 1210.

In the present embodiment, the time-lapse record input on the screen 1400 in which the time-lapse record is input is stored in the storage unit 225 through the storage control unit 226 (second storage control unit). As described above, the data stored in the storage unit 225 is also transmitted to the storage unit 213 of the server 110 at a predetermined timing. Then, in the screen 1300 for producing the accident report shown in fig. 13, the time history stored in the storage unit 225 is reflected in the accident report. By such processing, the trouble of inputting the content, which is repeated with the content recorded in the time-lapse recording, again to the production screen of the accident report can be eliminated.

Returning to fig. 12, the time zone areas 1210, 1220, 1230 are described in additional detail. As described above, the display time period areas 1210, 1220, 1230 are situations where accidents have occurred and/or where the occupant is absent. In the timing diagram area 390 of fig. 12, icons are also displayed on the time period areas 1210, 1220, 1230. When an unexpected situation occurs and/or when the resident is not present, there is a case where the normal service is not provided, and therefore, when a predetermined time for providing the service has elapsed, the storage control unit 226 stores data in which the state of the service is set to "suspended" in the storage unit 225. The display control unit 224 can display an icon displayed in the time chart area 390 with a stop mark such as the mark 804 shown in fig. 8 added thereto based on the data stored in the storage unit 225.

As described above, when information indicating an event and a period recorded along a time series is acquired from information input to the screen 1300 for creating an accident report, for example, the display control unit 224 causes a time zone to be displayed on each time frame corresponding to the period. When an instruction to select any one of the time frames in the display time zone is received, the display control unit 224 displays a screen 1400 on which time information is input, as shown in fig. 14. The storage control unit 226 stores the time information input through the screen 1400 in the storage unit 225. The display control unit 224 can display a screen 1300 reflecting the accident report of the time information stored in the storage unit 225 on the display unit 223.

The display order may be changed so that the resident displaying the time zone 1210 related to the accident is preferentially displayed on the life condition table screen 300. By changing the display order in this way, the occurrence of an accident is visually indicated in time series even in the other user terminal 120, and thus, the notification and response in the organization can be efficiently and appropriately performed.

Next, an example of switching from the living situation table screen 300 described thus far to another screen will be described. The life condition table screen of fig. 3 includes display switching tabs 301, 302, 303, and 304. The display switch tab 301 is a tab for displaying a life status table screen, the display switch tab 302 is a tab for displaying a list display screen, the display switch tab 303 is a tab for displaying a health status screen, and the display switch tab 304 is a tab for displaying a together input screen.

Fig. 15 is a diagram showing an example of a list display mode screen 1500 displayed on the display section 223 by the display control section 224 when the display switching tab 302 is selected. In some cases, the user may want to confirm the schedule of each resident in a list form, for example, as compared with the confirmation in the time chart area 390 of the living situation table screen 300. Accordingly, as shown in the list display mode screen 1500 of fig. 15, the information included in the individual information area 375 of each resident can be displayed in the form of a list. The list display mode screen 1500 is a screen in which the check-in units are arranged in a matrix with the vertical axis and the various services each check-in unit receives and provides and the recording items of the services are arranged in the horizontal axis. Further, the search field 1510 is used to narrow the range under various conditions such as a resident, a service, and thus can be used for various purposes such as a resident service list and a service list. In the search field area 1510, for example, search fields capable of specifying various search fields such as a period, a floor, a service category, a service, an action, the presence or absence of a contact, a non-implementation, and temporary storage are prepared. Only contacts related to the resident of a particular floor may be displayed using the search bar of the search bar area 1510, and the content may be shared when communicated between employees acting on the floor. In addition, the search processing using the search bar area 1510 may be performed on the living situation screen, for example, in a specific service, an icon not implemented for the service provision may be displayed in the time chart area 390, and thus, a careless omission of the service provision may be immediately checked.

Fig. 16 is a diagram showing an example of the health status mode screen 1600 displayed on the display unit 223 by the display control unit 224 when the display switch tab 303 is selected. The health status mode screen 1600 is a screen in which information on the health status of the resident included in the navigation area 380 is displayed in a time-series list. As shown in fig. 16, the region 1610 for displaying the attention item may be included. The various items displayed in the navigation area 380 are only the latest data at that time or the total value obtained by adding up the actual performance values of the same service that is executed a plurality of times. The health status mode screen 1600 is a screen for displaying a detailed actual performance value list of various items displayed in the navigation area 380. For example, regarding the water intake amount of the resident at this time on the day, the user (employee) considers the usage pattern in which only the total value is first grasped in the navigation area 380 of the living situation table screen 300, and the user switches to the health state mode screen 1600 to confirm detailed information and the original person every time necessary time such as when an abnormal value is viewed.

Fig. 17 is a diagram showing an example of the one-input mode screen 1700 displayed on the display section 223 by the display control section 224 when the display switch tab 304 is selected. As described above, in response to a selection instruction of each icon in the time chart area 390 displayed in the life condition table screen being input through the input unit 220, the display control unit 224 can cause the display unit 223 to display the service record screen 700 in which the service corresponding to the icon is recorded. Further, the actual performance value and the like can be input through the service recording screen 700. However, for a service common to a plurality of guests in the same time zone, such as a meal service, it is troublesome for the user to input for each guest. Accordingly, as shown in fig. 17, the display control unit 224 causes the display unit 223 to display a one-input mode screen 1700 for accepting input of a common item to a plurality of persons. The one-input mode screen 1700 is a screen in which, for each service, the check-in person is set to the vertical axis, and the record items of the service are set to the horizontal axis and arranged in a matrix. For example, in the case of a meal recording service, main items such as meal intake amounts of main food and subsidiary food, and water intake amounts are arranged in a matrix (only a part of them is shown). In addition, an input assist function capable of setting the same value for all the recording items in the target column at once may be provided in each column of the header row of the matrix.

The storage control unit 226 stores items input through the one-input mode screen 1700 in the storage unit 225.

Fig. 18 is a diagram showing an example of a list Zhou Yuding screen 1800 of a list Zhou Yuding of individuals who enter a resident. The single Zhou Yuding screen 1800 is a predetermined screen for displaying a single week of a specific resident, and the content displayed in the time chart area 390 indicates a 1-week-display mode. The time period is not limited to 1 week, and may be any period.

[ flow sheet ]

Fig. 19 is a diagram showing an example of a service supporting method of the user terminal 120 according to the present embodiment.

In step S1902, the user terminal 120 performs a login process for the user using the ID, password, and the like of the user.

In step S1904, the display control unit 224 of the user terminal 120 causes the display unit 223 to display a screen including information corresponding to the registered user. Specifically, the display control unit 224 displays the living situation table screen 300. As described above, the icons displayed in the time chart area are displayed so as to change colors or the like according to whether or not the service is being performed by the user. If there is a contact item for the registered user, the display control unit 224 displays the contact item.

In step S1906, the display control unit 224 determines whether or not there is a display operation based on the instruction input to the input unit 220. For example, it is determined whether or not there is a switching operation of the screen, an expansion display operation of the timing chart area 390, or the like as described above. In the case of having the display operation, in step S1908, the display control section 224 displays a screen corresponding to the operation. In the case where the operation is not displayed, the flow advances to step S1910.

In step S1910, the storage control unit 226 determines whether or not there is data input based on the instruction input to the input unit 220. For example, it is determined that actual performance is input in the service record, or that data is input in the one-display screen mode. In the case of having data input, the storage control unit 226 stores the input data in the storage unit 225. If no data is input, the process advances to step S1914.

In step S1914, the synchronization processing of the data is performed. The storage control unit 226 synchronizes the data stored in the storage unit 225 of the user terminal 120 with the data stored in the storage unit 213 of the server 110. Then, the mutual data is updated to the latest data. The synchronization process may be performed at any time.

In step S1916, the user terminal 120 determines whether or not log-out has been performed, returns to step S1906, and repeats the processing until log-out is performed.

Fig. 20 is a diagram showing an example of a control method in the server 110. Fig. 20 is a diagram showing an example of processing before a specific user logs in to the server 110 using the user terminal 120 and then logs out from the server 110.

In step S2002, the storage control unit 212 reads data corresponding to the registered user from the storage unit 213, and transmits the data to the user terminal 120 via the communication unit 211. For example, to send contact details for logged-in users.

In step S2004, the search unit 214 determines whether or not the time is a predetermined time. For example, in the case of batch processing, it may be determined whether or not the predetermined time of 1 day has elapsed. If the time is a predetermined time, the process advances to step S2006, where the search unit 214 searches for data related to the item of interest stored in the storage unit 213, and updates the data. For example, when there is an item to be notified as an item of interest, the search unit 214 notifies the storage control unit 212 of the search result, and the storage control unit 212 updates the data of the corresponding resident stored in the storage unit 213. If the updated data is transmitted to the user terminal 120 through a synchronization process described later, the attention item is displayed on the user terminal 120. If the time is not a predetermined time, the flow advances to step S2008.

In step S2008, the storage control unit 212 determines whether or not it is a synchronization time. If the synchronization time is the synchronization time, the flow advances to step S2010, where the synchronization process is performed between the server 110 and the user terminal 120. When the data is updated in step S2006, it may be determined as the synchronization time. If the synchronization time is not the synchronization time, the process advances to step S2012.

In step S2012, the server 110 determines whether the user logs out, returns to step S2004, and repeats the process until the user logs out.

According to the above-described mode, the screen is displayed together with the basic information area and the individual information area for each resident. In the individual information area, the following areas are included: a notice area containing notes related to the occupant; a navigation area containing the latest health status of the occupant; and a time chart in which time frames within a specific period are arranged in a time series, wherein icons showing the type of service and/or its scheduled/actual performance are arranged in a time chart region of the time frame in which the scheduled or actual performance time is provided. Since the screen in which such information is collated and summarized is displayed, the employee can quickly confirm the information for providing the appropriate service. Thus, various information necessary for various services to be provided by a plurality of staff members and a plurality of professions working in a nursing institution can be referred to and/or input. In addition, notification and/or delivery of contact items, information for reminding, and the like can be efficiently performed in connection with a live service. As a result, collaboration among employees is efficiently and smoothly achieved, quality of service of a certain level or more is ensured, and compliance with laws and regulations is ensured by preventing careless service provision.

In the example described above, the living situation table screen 300 has been described by taking an example of the form of displaying the icon based on the care plan, but the form of displaying the icon based on the care plan may be used. For example, while registering the medical care that only the caretaker can perform, the scheduled information is displayed or printed by narrowing the list display, and the information can be transmitted as a delivery message to the caretaker at the next night shift. In addition, in the case of a service that can be implemented by both nursing staff members, it is possible to set a role sharing that acts as a cooperation between staff members requesting the implementation of the service.

The embodiments described above are for easy understanding of the present invention, and are not to be construed as limiting the present invention. The elements and their arrangement, materials, conditions, shapes, sizes, and the like in the embodiments are not limited to examples, and may be appropriately changed. In addition, the structures shown in the different embodiments can be partially replaced or combined with each other.

The program for realizing the embodiments of the present invention described above may be stored on a recording medium. If the recording medium is used, the program may be installed on any computer that has been used for other purposes of the organization and/or on a newly purchased computer. Here, the recording medium storing the above-described program may be a non-transitory recording medium. The non-transitory recording medium is not particularly limited, and may be, for example, a recording medium such as a CD-ROM.

[ Accident report confirmation function ]

As described above, when an unexpected accident (accident) occurs, an accident report shown in fig. 13 is created. The accident report is output as paper and is sequentially browsed by the relevant staff together with the checklist. Each employee confirms the accident report, and sends the accident report to the related personnel without confirmation for browsing after stamping on a check list.

However, considerable time is required for the staff to browse, and thus the accident occurrence cannot be shared immediately.

Accordingly, a function for confirming the content of the accident report by the relevant staff at the terminal 120 will be described below.

Fig. 21 is a screen for setting the report level of an accident. In the present embodiment, as shown in the window 2100, the user of the terminal 120 can set the sharer of the accident in 5 levels. Specifically, level 1, in the institution room (institution yard and nursing manager of office in the institution room, service providing responsibilities, nursing staff, staff in the institution room (service staff and nursing care staff), nursing staff, function training instructor, life assistant staff, reception staff, etc.), level 2, regional care manager (responsibilities of a plurality of nursing institutions including the nursing institution except for level 1), level 3, regional care manager (the length of the region managing the regional care manager except for levels 1 and 2), level 4, company responsible person (responsibilities managing the regional care manager except for levels 1 to 3), level 5, management layer (managing team except for levels 1 to 4).

The target person who should confirm the accident content in this way is appropriately set in accordance with the role (role) of the employee, with the standard model (confirmation target standard model) stored in the storage unit 213 of the server 10. The roles may be assigned to the authorities by the organization's courtyard, nursing manager, nursing staff, physical therapist, regional business manager, company responsible person, management layer, local staff, and other professions and/or job groups, or may be set in a specific individual unit. Then, for example, in the case of a normal accident, the accident information sharing range can be changed by setting the regional business manager to level 3 (fig. 21 (a)) or to level 4 (same drawing (b)) only to level 1 or level 2, and in the case of an accident that is determined to be reported to the management team immediately.

The method may be one in which, for each incident report, a business employee and/or a cleaning employee, a community worker, or the like can be arbitrarily selected, and a confirmation target person is additionally designated, usually without confirming the occupation and/or the job, organization, and/or individual of the entire incident report.

Here, in addition to the accident content and the accident occurrence time shown in fig. 13, accident information to be reported can be input by selecting an accident classification (information indicating the outline of an accident such as a fall or a fall) 2200 and/or a discovery place 2210 from a plurality of options as shown in fig. 22. Thus, collecting statistical information becomes easy. In this way, the accident information, the identification information of the nursing facility in which the accident occurred, and the group of the shared range set in association with the accident information are recorded in the storage unit 213.

Fig. 23 shows a view of the confirmation status of an accident. If an employee logs in to the user terminal 120, an outline of an unacknowledged accident to be shared among the group of the shared area to which the employee belongs is displayed on the main screen 2300. If the link 2310 for the accident summary displayed in the window (the medical accident of the resident of room 110 occurred in 2017, 5) is selected, the screen 2400 for the accident report is switched to display the detailed information of the accident as shown in fig. 24. Therefore, even if the accident is separated from the ground, the detailed information of the accident can be easily grasped. Further, by selecting the "confirm" button 2410 under the input window after confirming the content of the accident report, the confirmation state of the end user can be changed from "unconfirmed" (screen 2420) to "confirmed end". In addition, depending on the setting of the standard model stored in the storage unit 121, even when the content of the post-confirmation accident report is updated, the state management may be performed so that the confirmation state is changed from "confirmation end" to "update after confirmation". Since the report content of the accident is rarely added and changed according to the subsequent passage and/or the field verification, the reconfirmation can be promoted in such a case. The "confirm" button may be controlled so that the user cannot select the input when all the predetermined items of the event report are not input. This can prevent the minimum required item from being confirmed before the minimum required item is input as the report content of the accident.

The confirmation screen of the accident situation is displayed on the accident list screen 2700 (described later) for displaying the list of the accidents and/or the screen 2400 (described later) for displaying the confirmation situation of the accident, in addition to the main screen that was first displayed when the employee who is the user of the terminal 120 was registered in the user terminal 120. In addition, when the user of the terminal 120 is a person who manages a plurality of institutions such as a regional business manager, the screen 2800 (described later) of the accident occurrence status and the accident response status in the plurality of institutions of the list display tube is also displayed, so that the user of the terminal 120 can easily grasp the presence or absence of an accident to be confirmed by himself. In addition, since no accident requiring no confirmation is displayed, only necessary information can be grasped efficiently.

Further, at the upper right end of the screen, a tab 2440 is displayed which displays the report level of the accident. By selecting this tab, a child window 2430 indicating the status of confirmation of each employee of the shared area can be displayed. In this example, since the report level is 2 (regional business manager level), confirmation of the regional business manager and related employees below is required, but the regional business manager and the related employees are not confirmed except for the institution yard (nursing institution yard). The roles and the order of arrangement of the related employees displayed in the sub-window 2430 are set by the standard model (confirmation control standard model) stored in the storage unit 121.

Here, a person having a specific role in the shared area (for example, a worker at the highest level in the shared area) can raise the report pair to his own higher level in the case of a serious accident and/or a specific kind of accident. Specifically, a flag such as an immediate flag can be set to on. For example, the regional business manager can set the report level to 3 (regional business manager level) by setting the instant flag to on based on the content of the accident report (fig. 21 (a)), and the regional business manager who confirms the accident report can set the report level to 4 (company responsible person level) by setting the instant flag to on. In this way, by configuring the range of the content of the shared incidents to be able to be expanded only to persons having a specific role within the shared range (for example, the highest manager within the shared range), it is possible to construct a system for efficiently reporting only specific incidents actually required to be reported to a high-rise building or the like. The storage unit 121 stores a standard model for a person having such a modification right.

In addition, when there are entry and/or inquiry matters in the content of the accident report, the confirmer can input comments. Specifically, as shown in fig. 25, below the button 2440 indicating the report level, a tab 2500 indicating the number of unconfirmed comments is further displayed. If this tab 2500 is selected, as shown in fig. 26, a comment screen 2610 is displayed in a sliding manner, the comment 2620 of the user is popped up from the right, and the comments of other people are popped up from the left. Further, the comment 2630 after confirmation is gray, and the comment 2640 not confirmed is orange, which can be displayed easily and distinctively. Further, a comment can be input in the comment field 2650, and a comment can be newly input. Therefore, the content of the accident report can be corrected to be more accurate from the viewpoint of other information sharers.

Fig. 27 is a list screen 2700 of confirmation status of accident report. The search can be performed under any condition, and the list of the confirmed situations of the accidents satisfying the search listing can be displayed. In the figure, a list of accidents occurring in a predetermined care facility is displayed for a predetermined period. Further, a confirmation status 2710 as the end user itself, a "report level" indicating the sharing range of the accident, and a "realization level" indicating the current realization degree of accident sharing are shown (2720). The number of confirmers and the number of unconfirmed persons in the accident are shown (2730). In this list, for example, for an accident of "report level 2" belonging to the category of "other accidents" occurring on day 5 and 25 of the resident such as "E", the number of confirmed related employees in the organization (organization room) is 20, and the number of unconfirmed related employees is 11. Further, since the regional business manager, which is a person belonging to the class 2, is an unconfirmed state, the "implementation class" is 1.

Fig. 27 also shows a status management screen 2740 of the event responsive program. If an accident occurs, a series of procedures defined according to the accident must be performed. The program to be executed and the time thereof are stored in the storage unit 121 in advance according to the accident.

Specifically, a program to be executed after an accident (family contact, doctor contact, immediate report, emergency response), a program to be executed in the day of the accident (on-site verification, conference between related employees called day conference), a program to be executed within a certain period from the start of the accident (through observation, review of a service providing method, schedule change, report to an administrative department), and the like. All programs need not be executed for all accidents, and programs to be executed in advance according to the accident definition can be added and changed as needed. The user terminal 120 can be used to confirm the execution status of such a series of programs.

In the state management screen 2740 of fig. 27, the execution status of each program is expressed in color. For example, a program in which an alarm is displayed by a highlighted red circle indicates that the expiration date should be exceeded. The program displayed by a yellow (green) circle indicates a program to be executed within a certain period (for example, 3 days or less) from the date. The program after completion of execution is displayed as a gray circle, and the execution date is recorded. Therefore, the handling situation of each accident can be easily grasped. For a program that is executed in response to expiration of a term, the program is configured to be displayed as an alarm on the main screen 2300, the accident list screen 2400, and a display screen (management layer sign) 2800 of statistical information of a plurality of care institutions.

On the same screen, confirmation status of the accident and the like are displayed (2720 and 2730). Therefore, by confirming the report level, the importance of the accident, and even the necessity of quick handling can be presumed. In addition, by referring to the confirmation status, it is easy to select a program to which the user should be associated.

For example, if an accident has been confirmed by other staff in the organization and other accidents have not been confirmed by other staff in the organization, if there is a program (e.g., family contact) for which each accident should be dealt with in real time, it can be determined that there is a high necessity for dealing with the latter accident that has not been confirmed by other staff. In the sub-window 2430 shown in fig. 24, whether each employee is confirmed or not is determined independently, and thus, whether or not the employee is confirmed can be grasped for a program that is preferably executed by only a predetermined employee (for example, a report program that should be executed by a care staff member and reported to a doctor), and thus, execution of the program can be promoted by making contact with the employee by telephone or the like.

The program to be managed is set for each accident. For example, a program such as "family contact" sets a program itself such as to contact/not contact a family when an accident occurs according to the kind of accident, and sets a contact time, a contact person, a contact object, and the like as items to be managed when family contact is required. These items can be input by the end user who has implemented the program and recorded in the storage unit 213.

As described above, by using the accident report confirmation function, accidents such as sudden accidents can be shared among related persons as early as possible, and a rapid accident response can be realized. In addition, since only related employees can share a predetermined accident, it is not necessary to browse accident information that is not relevant.

Further, as shown in fig. 12 (a), the occurrence time and the accident response period of the accident are displayed in the time series of the life condition table screen in the same time series as the care plan, so that the present situation of the care plan provider can be grasped more accurately, and a more appropriate service can be provided. For example, in the event response period of a fall event, in the case of providing a meal service, it is possible to assist the service provider in taking a meal while focusing on a location of a negative injury in the event.

[ statistical information collecting function ] (management layer signboard function)

The number of incidents occurring in a care facility is collected and managed. However, the inventors of the present invention focused on the fact that by managing a plurality of care institutions and comparing aggregated data among the care institutions, the comparison among the care institutions and/or the specificity of a specific care institution can be grasped, and developed a statistical information collection function.

The following describes a function of managing regional business managers, regional business authorities, company responsible persons, management layers, and the like of a plurality of care institutions, timely grasping the occurrence and handling conditions of accidents and/or the implementation conditions of medical care of the care institutions at hand, and easily confirming the content as needed.

For example, each organization is managed in a hierarchical manner in a geographical area unit, and a manager (for example, an area manager who manages about 8 to 10 organizations) of the hierarchical structure can manage the accident occurrence status and the accident response status of the entire organization under jurisdiction.

Fig. 28 is a display screen 2800 displayed on the display 223 of the terminal 120, wherein the terminal 120 displays the number of occurrences and the cumulative number of occurrences of the accident, the confirmed status of the accident (the number of unconfirmed) by operating the terminal itself, the number of occurrences and the cumulative number of occurrences of the accident, and the unread comment number for each care institution for each accident type 2810, the report being of a high level (levels 3 to 5).

In addition, in the coping program 2820 set for each accident, the number of programs that are not executed is displayed regardless of whether the date of the execution is approaching or exceeding the date of the execution. The figure shows that at institution a, the "doctor contact" procedure (doctor's contact to accident) and the "field verification" procedure etc. are over time.

Here, the numerals displayed in the column 2830 of "immediate report" of the organization B are hyperlinked, and the list screen of incidents reduced to the immediate report level is shifted by clicking.

Similarly, if the number displayed in the column of the "family contact" program of the institution D is clicked, the operation shifts to a list screen of incidents in which the "family contact" program of the care institution exceeds the term. Similarly, by clicking on the number displayed in each program sequence, a list screen is displayed which is reduced to a line to which the clicked unit belongs, and the program is not executed even if the term is exceeded or the term is approaching.

Further, if each organization name of the column 2840 of "organization name" is clicked, a list screen of incidents reduced to that organization is displayed. Next, if the number of the columns 2850 of each accident (or accident) displayed in the accident type is clicked, a list screen of the clicked accident types (or possible accidents) in the organization can be displayed, and even the possible accident reports (or possible accident reports) of the clicked accident types (or possible accidents) can be displayed.

Further, if the number of items shown in the column 2860 of "unacknowledged status" is clicked, an accident list screen in the nursing institution to which the operator of the terminal 120 does not acknowledge is displayed, and if the number of items shown in the column 2870 of "comment" is clicked, a list screen of accidents reduced to have unacknowledged comments is displayed.

As described above, the number of occurrences of the accident can be displayed between nursing institutions according to the type of the accident, and thus the nursing institutions can be compared. For example, in the case where a fall accident frequently occurs in a specific mechanism, the cause of the accident and appropriate countermeasures can be obtained. In addition, by combining the display with the cumulative number, the degree of improvement can be grasped. Further, not only the number of occurrences of the accident, but also statistical information on the progress of the accident response program can be collected and displayed on the same screen. Thus, the improvement point of the nursing institution can be grasped. For example, in a care facility in which an accident response program is delayed, even if the number of accidents is small, improvement measures with higher accuracy can be studied based on statistical information such as necessity of staff replenishment or the like.

The number of medical care items currently being performed by each care facility can be expressed by new creation, continuation, change, suspension, and other types based on the data of the care plan stored in the storage unit 213 of the server 110.

For example, in the organization a, by displaying the number of pieces currently being performed and the details of the number (newly provided, previously continued, changed, suspended) in a column of predetermined medical care (for example, "stomach fistula"), it is possible to grasp how many pieces of predetermined medical care are occurring for each of the plurality of organizations. Further, by providing hyperlinks to the numerals, clicking can shift to a list screen displaying a care plan for medical care.

By collecting such statistical information, it is possible to display the information for each care institution and each medical care type, and it is possible to grasp the particularities of the specific medical care performed in a predetermined care institution in a disproportionate manner.

In addition to these, the "in-home status", "physical limitation execution status", "nursing care execution status", "nursing plan progress status", and the like may be collected and displayed as statistical information by each care institution.

The above embodiment is to share information of an accident, but the present invention is not limited to this, and information known to the outside and inside of an institution (for example, information related to business management such as business management logs recorded in a care institution, an agenda of a meeting opened in the care institution, a care plan, an assessment, an accident, contents of a statement, countermeasures thereof, and the like) may be shared as in the above embodiment.

The display mode described above is not limited to the two-dimensional matrix (table) format, and may be replaced with a graphic display such as a bar graph and/or a circle graph.

The data is recorded in the storage unit 213 of the server 110 connectable to the user terminals 120 and transmitted from the server 110 to the user terminals 120, but the present invention is not limited thereto, and the data may be stored in the storage unit 225 of the user terminals 120, and some or all of the data may be stored in the terminals.

Claims (24)

1. A service support device, comprising:

a storage unit for storing data of a reservation and an actual performance of a service to be provided received by a service provider; and

a display control unit that displays a status table screen related to the status of the service provider on a display unit based on the data,

the status table screen is a screen in which a basic information area including information for identifying a service provider and an individual information area including individual information of the service provider related to a specified period are arranged in parallel in a first direction, and the basic information area and the individual information area of each service provider are arranged continuously in a second direction different from the first direction,

the individual information area has at least any one of the following areas:

a notice area containing notices related to the service provider;

a navigation area including information on a status and a state of the service provider; and

and a time chart area in which time frames obtained by dividing the time within the specified period into a plurality of time frames are arranged in a time series, and objects representing the service are included in the time frames.

2. The service support device according to claim 1, wherein the display control unit switches the status table screen to any one of a list display mode screen, a status/status display mode screen, and a one-input mode screen, and displays the screen on the display unit:

the list display mode screen is a screen for displaying information included in the individual information area of each service provider in a list form,

the screen of the status/state display mode is a screen for displaying a time-series list of information related to the status/state included in the navigation area,

the screen of the one-input mode is a screen for receiving inputs of items shared by a plurality of service providers.

3. The service support device according to claim 1, wherein the display control unit, when acquiring an instruction of a time zone to be displayed, causes a time frame corresponding to the time zone to be displayed in the time chart region.

4. The service support device according to claim 2, wherein the display control unit, when acquiring the instruction of the time zone to be displayed, causes a time frame corresponding to the time zone to be displayed in the time chart region.

5. The service support device according to any one of claims 1 to 4, wherein the display control unit, when acquiring an instruction to change the width of the time chart region, causes the screen display in which the width of the time chart region is changed in accordance with the instruction, the width of the time frame is changed in accordance with the changed width of the time chart region, and the arrangement of the objects is changed in accordance with the change in the width of the time frame.

6. The service support device according to any one of claims 1 to 4, wherein the display control unit, when a predetermined of a plurality of services is repeated in one time frame, slides the arrangement position of each object so that each object corresponding to the plurality of services is not completely covered by another object, and displays the slide in the time frame

When the cursor is superimposed on the display position of each object, each object is further arranged at a position not superimposed on each other and displayed.

7. The service support device according to claim 5, wherein the display control unit, when repeating the reservation of a plurality of services in one time frame, slides the arrangement position of each object so that each object corresponding to the plurality of services is not completely covered by another object, and displays the slide in the time frame

When the cursor is superimposed on the display position of each object, each object is further arranged at a position not superimposed on each other and displayed.

8. The service support device according to any one of claims 1 to 4, wherein the storage unit stores at least data indicating a start time of the service and an end time of the service,

when the display control unit obtains an instruction to change the arrangement position in the time frame of the first object representing the implemented service,

and changing a display position of the first object to a time frame of the instructed arrangement position, and changing at least one of the start time and the end time stored in the storage unit to a time corresponding to the time frame of the changed position.

9. The service support device according to any one of claims 1 to 4, wherein the display control unit displays the object in the time chart area in accordance with a plan for each service provider to receive the provision of the service,

when an instruction for an unplanned predetermined input is received, the unplanned predetermined object is arranged in the time chart region and displayed,

The unplanned object is displayed in a different display modality than the object according to the plan.

10. The service support device according to any one of claims 1 to 4, wherein the display control unit causes the object to be displayed in at least one of the following display modes:

a display form corresponding to the type of the item of the service;

a display form corresponding to whether the user acts as a project;

a display form corresponding to whether the service is implemented;

a display form corresponding to whether or not there is a contact item related to the service;

a display form corresponding to whether to suspend the implementation of the service;

a display form corresponding to whether the service is according to the key plan;

display forms corresponding to various events outside the service; and

the display form corresponding to the service record is not saved or saved.

11. The service support device according to any one of claims 1 to 4, wherein the display control unit displays a graphic or character representing a provided service by including the object, and when the provided service is a specified service, displays information representing actual performance of the specified service by including the object.

12. The service support device according to any one of claims 1 to 4, wherein the display control unit causes the display unit to display a service record screen capable of inputting and referring to information including an actual performance value of a service corresponding to the object when the instruction to select the object to be displayed is acquired,

the service support device further includes a first storage control unit that stores data of information input on the service recording screen in the storage unit.

13. The service support device according to any one of claims 1 to 4, wherein the display control section causes a second object related to a service for which a time is not specified to be displayed outside the time frame of the time chart region,

when an instruction for inputting a service of the second object is acquired, the number of times of execution is displayed in the vicinity of the second object displayed outside the time frame, and an object corresponding to the second object is displayed in a time frame corresponding to the time when the service is executed.

14. The service support device according to any one of claims 1 to 4, wherein the display control unit, when acquiring data indicating an event and a period recorded with time recorded along a time series, displays a time zone area in each time frame corresponding to the period,

When any one of the time frames for displaying the time zone is selected, a screen including the time information of the event is displayed,

the service support device further includes a second storage control unit that stores the time information input through the screen in the storage unit,

the display control unit causes the time information stored in the storage unit to be reflected on a production screen and displays the time information when the production screen is displayed for a report when an event has occurred.

15. The service support device according to any one of claims 1 to 4, further comprising a receiver unit that receives information from a server configured to store at least one of actual performance data, rating execution data, report data at the time of accident, information on the status and state of each service provider, or comment data, and record data on the attention or observation of each service provider by each user, wherein when an item satisfying a predetermined condition exists by searching the stored data,

The display control unit displays a notification calling attention to the item in a predetermined area based on the received information.

16. The service support device according to any one of claims 1 to 4, wherein the display control unit, when having data of a contact item included in a contact person by a user of the service support device, causes the display unit to display the contact item based on the data.

17. The service support device according to any one of claims 1 to 4, wherein the storage unit is configured to store, for each of a plurality of accident records:

information of an accident occurring in the provision of the service; and

information of a group of a plurality of employees set in association with the accident,

the display control unit is configured to display:

information of a plurality of incidents set in association with the employee who operates the service assistance apparatus;

whether the employee confirms information of the incidents for each of a plurality of the incidents;

whether the other staff of the group associated with the incident confirms information of the incident for each of a plurality of the incidents.

18. The service assistance apparatus of claim 17 wherein the information of the incident comprises information related to an occurrence or a time of occurrence of the incident,

the storage unit is configured to store information composed of a plurality of corresponding processes set in association with the accident,

the display control unit is configured to display information indicating the plurality of coping programs and processing conditions thereof for each of the plurality of incidents.

19. The service support device according to any one of claims 1 to 4, wherein the storage unit stores data of the actual performance and a reservation of the service that is accepted by the provider for a plurality of the services,

the information identifying the service provider includes information identifying an organization to which the service provider accepts the service,

the display control unit is configured to display the number of the services provided for each of the mechanisms and for each of the types of the services.

20. The service assistance apparatus of claim 17 wherein the information of the incident occurring in the provision of the service comprises information identifying a mechanism that generated the incident,

The display control unit is configured to display the number of accidents for each of the mechanisms and for each of the types of accidents.

21. The service assistance apparatus of claim 18 wherein the information of the incident occurring in the provision of the service comprises information identifying the institution that generated the incident,

the display control unit is configured to display the number of accidents for each of the mechanisms and for each of the types of accidents.

22. The service assistance apparatus of claim 19 wherein the information of the incident occurring in the provision of the service comprises information identifying a mechanism that generated the incident,

the display control unit is configured to display the number of accidents for each of the mechanisms and for each of the types of accidents.

23. A service assistance method, comprising:

a step of acquiring data of reservation and actual performance of the service to be provided received by the service provider;

a step of displaying a status table screen related to the status of the service provider on a display unit based on the acquired data,

the status table screen is a screen in which a basic information area containing information for identifying a service provider and an individual information area containing individual information of the service provider concerning a specified period are arranged in parallel in a first direction, and the basic information area and the individual information area of each service provider are arranged continuously in a second direction different from the first direction,

The individual information area has at least any one of the following areas:

notice area: which contains notes about the service provider;

a navigation area including information on a status and a state of the service provider; and

and a time chart area in which time frames are arranged in time series, the time frames being divided into a plurality of time frames in the specified period, and the time frames including objects representing the service.

24. A storage medium storing a program, wherein when a computer executes the program stored in the storage medium, the computer performs:

a step of acquiring data of reservation and actual performance of the service to be provided received by the service provider; and

a step of displaying a status table screen related to the status of the service provider on a display unit based on the acquired data,

the status table screen is a screen in which a basic information area containing information for identifying a service provider and an individual information area containing individual information of the service provider concerning a specified period are arranged in parallel along a first direction, and the basic information area and the individual information area of each service provider are arranged continuously along a second direction different from the first direction,

The individual information area has at least any one of the following areas:

a notice area containing notices related to the service provider;

a navigation area including information on a status and a state of the service provider; and a time chart area in which time frames are arranged in time series, the time frames being formed by dividing the time in the specified period into a plurality of time frames, and the time frames including objects representing the service.