JP2014157551A - Order input device and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To resolve a problem that a food is left undelivered.SOLUTION: An order input device which receives an input of order information related to an order and causes a control device to control it includes: a display section for displaying various screens; a short distance radio communication section for establishing a radio communication with a medium storing setting information; notification reception means; notification display means, execution declaration means and updating means. The notification reception means receives a broadcast notification related to desired order information from the control device. The notification display means displays the broadcast notification received by the notification reception means on the display section. The execution declaration means declares that the contents of the broadcast notification displayed by the notification display means have been executed. The updating means updates the order information to execution completion state by giving the control device an execution completion notification on the order information whose execution has been declared by the execution declaration means, including the setting information stored in the medium with which the short distance radio communication section has established a communication.

Description

  Embodiments described herein relate generally to an order input device and a program.

  For example, in many restaurants such as family restaurants and taverns, processing devices are used to execute processing related to various operations such as a menu item order receiving operation and an accounting operation. In such a processing apparatus, an operation of a user such as a store clerk is input by an order input device, and a process corresponding to the input operation is executed.

  Specifically, in the case of a system used in a restaurant, the order input device and the processing device are, for example, an order terminal and a station (server), respectively. In this case, at the order terminal, the orderer inputs the menu item ordered by the customer. The order terminal generates order information including a list of menu items ordered based on the input operation, and transmits the order information to the station. The station performs creation of a cooking instruction slip, sales management processing, and the like based on the order information.

  The station is also connected to a kitchen printer installed in the kitchen, for example. The kitchen printer prints a cooking instruction slip and a serving check slip V based on the order information for the cook. Further, the kitchen printer includes a call button corresponding to the desired hall staff order terminal.

  When cooking is completed in the kitchen, the person in charge of cooking presses a call button corresponding to the desired hall staff order terminal provided in the kitchen printer. As a result, the station transmits a signal indicating that cooking has been completed to the order terminal corresponding to the button pressed by the person in charge of cooking.

  However, when a signal indicating that cooking has been completed is sent to the order terminal of the desired hall staff as described above, if hall staff cannot respond to the cooking of the dishes quickly due to reasons such as customer service, There is a concern that the food will be left unattended by other hall staff.

  The order input device according to the embodiment includes a display unit that displays various screens and a circuit that includes a storage device in which setting information is stored in the order input device that receives an input of order information related to the order and manages the order information. A short-range wireless communication unit that establishes wireless communication with a medium that is capable of wireless communication at a short distance, a notification receiving unit, a notification display unit, a performance declaration unit, and an update unit . The notification receiving means receives a simultaneous notification related to the desired order information from the management device. The notification display unit displays the simultaneous notification received by the notification reception unit on the display unit. The performance declaration means declares that the contents of the simultaneous notification displayed by the notification display means have been performed. The update means includes a notification of completion of execution of the order information declared to be executed by the execution declaration means, including the setting information stored in the medium with which communication has been established by the short-range wireless communication unit. The management apparatus is notified to update the order information to have been completed.

FIG. 1 is a system configuration diagram illustrating a configuration of an order processing system according to an embodiment. FIG. 2 is a plan view showing an example of a layout check slip. FIG. 3 is a plan view showing the appearance of the order terminal. FIG. 4 is a block diagram illustrating a hardware configuration of the order terminal. FIG. 5 is a block diagram showing functions related to the order terminal layout process and the layout provision delay process. FIG. 6 is a flowchart showing the flow of the layout process. FIG. 7 is a diagram showing an example of screen transition in the layout process. FIG. 8 is a flowchart showing the flow of the serving provision delay process. FIG. 9 is a diagram illustrating an example of screen transition in the serving provision delay process.

  Hereinafter, an embodiment will be described with reference to the drawings.

  FIG. 1 is a system configuration diagram illustrating a configuration of an order processing system 100 according to the embodiment. The order processing system 100 can be used in various facilities that provide a food service or a product sales service in response to a customer order such as a restaurant or a store. However, in the following, the order processing system 100 configured to be adapted for use in restaurants will be described.

  In the order processing system 100, a plurality of information terminals 1, a plurality of order terminals 2, a plurality of slip printers 3 and a station 4 are connected to a LAN (Local Area Network) 5, respectively. However, the order terminal 2 is connected to the LAN 5 via the wireless access point 6. Although two information terminals 1, two order terminals 2 and slip printers 3 are illustrated in FIG. 1, the number thereof is arbitrary. Only one information terminal 1, order terminal 2, and slip printer 3 may be provided.

  The information terminal 1 is a PC (Personal Computer), a POS (Point of Sales) terminal, or the like, and is installed on a customer service floor or a checkout counter, for example. The information terminal 1 performs processing related to various operations such as a guidance operation for customers, an order receiving operation, a serving (distribution) operation, or an accounting operation. In the information terminal 1 installed on the customer service floor, processing relating to guidance work, order receiving work, and serving (distribution) work is mainly used. Further, in the information terminal 1 installed in the checkout counter, processing relating to accounting work is further used. In addition, the information terminal 1 is good also as what was specialized for the specific use by performing the process regarding only one part of said operation | work.

  The order terminal 2 includes a user interface in which a plurality of operation keys are arranged, and functions as an order input device that receives an input of order information related to an order through a user operation via the user interface. The order terminal 2 generates order information according to the input operation, and wirelessly transmits the order information. The order information wirelessly transmitted from the order terminal 2 is transmitted to the station 4 via the wireless access point 6 and the LAN 5.

  The station 4 is installed in, for example, a backyard, and functions as a management device that performs various processes related to management operations related to restaurant business by collecting and processing various types of information transmitted from the information terminal 1. The station 4 also performs management processing of information that is commonly used by the plurality of information terminals 1.

  The slip printer 3 is installed on, for example, a customer service floor or a kitchen. The slip printer 3 installed on the customer service floor prints an order slip based on the order information for the customer. That is, the slip printer 3 installed on the customer service floor is used as a so-called customer printer. The slip printer 3 installed in the kitchen prints a cooking instruction slip and a serving check slip V based on the order information for the cook. That is, the slip printer 3 installed in the kitchen is used as a so-called kitchen printer.

  Here, FIG. 2 is a plan view showing an example of the layout check slip V. FIG. As shown in FIG. 2, the serving check slip V is issued for each menu item based on the order information. In addition, the layout check slip V describes the barcode BC in addition to the slip number (order number) a, the table number b, the menu name c, the person in charge d, and the order date / time e for the ordered menu item. The bar code BC includes order information (slip number (order number), table number, menu code).

  The slip printer 3 used as a kitchen printer includes a barcode scanner 3a. The slip printer 3 transmits the barcode data read via the barcode scanner 3 a to the station 4.

  In general, in the order processing system 100, when a user performs an operation for inputting an order at the information terminal 1 or the order terminal 2, the order information generated at the information terminal 1 or the order terminal 2 in accordance with the operation is performed. Is transmitted to the station 4 via the LAN 5. The station 4 manages the incoming order information for accounting processing, tabulation processing, and the like. Further, the station 4 transmits order information to the slip printer 3 via the LAN 5. The slip printer 3 prints a cooking instruction slip and an order slip having contents corresponding to the incoming order information.

  Next, the order terminal 2 will be described. Here, FIG. 3 is a plan view showing the appearance of the order terminal 2, and FIG. 4 is a block diagram showing the hardware configuration of the order terminal 2.

  The order terminal 2 includes a first member 21 disposed on the left side in FIG. 3 and a second member 22 disposed on the right side in FIG. 3 as a portable main body. Both the first member 21 and the second member 22 have a substantially rectangular parallelepiped shape. The second member 22 is rotatably connected to the first member 21 via a stopper 23 such as a hinge. With this stopper 23, the second member 22 opens and closes between the state in which the second member 22 is opened (FIG. 3) and the state in which the second member 22 is closed (not shown).

  In the first member 21, a touch panel 24 that is a display operation unit is disposed on a surface 21 </ b> A that is exposed to the outside when the second member 22 is opened with respect to the first member 21. Moreover, the side key 25 is provided in the left side surface 21B in FIG. In the second member 22, a membrane type keyboard 26 is arranged on a surface 22 </ b> A exposed to the outside when the second member 22 is opened with respect to the first member 21.

  The touch panel 24 is configured by overlapping a touch panel sensor 242 as an operation unit on a screen of a liquid crystal display (hereinafter abbreviated as a display) 241 as a display unit, and is divided into a display input unit 24A and a numeric keypad unit 24B. Yes. Screen data to be described later is displayed on the display input unit 24A. The numeric keypad 24B includes “0” to “9” numeric keys, “return” key, “C” clear key, “update” key, “△” and “▽” up / down keys, “•” A decimal point key is placed.

  The membrane type keyboard 26 has a plurality of fixed keys on which characters and outlines are printed in a matrix on the surface. The membrane-type keyboard 26 has a feature that it is more resistant to dirt such as mud and liquid than other types of keyboards. Each fixed key is assigned a function for supporting the ordering work.

  Also, on the keyboard 26 of the order terminal 2 of the present embodiment, a cooking completion confirmation key 26a for instructing order information confirmation in a later-described serving process, etc., and a serving that declares that the cooking of the dish has been completed in the later-described serving process, etc. A confirmation key 26b is also assigned.

  The order terminal 2 has a control board 30 built in either the first member 21 or the second member 22. As shown in FIG. 4, the control board 30 is provided with a microcomputer 39, and the microcomputer 39 drives and controls each part. As shown in FIG. 4, the microcomputer 39 has a CPU (Central Processing Unit) 31 that centrally controls each unit, a ROM (Read Only Memory) 32, and a ROM 32 via a bus line 38 such as an address bus and a data bus. A RAM (Random Access Memory) 33 is connected. A clock unit 34, a wireless unit 35, a key controller 36, a touch panel controller 37, a short-range wireless communication unit 40, and a sound controller 41 are connected to such a microcomputer 39 via a bus line 38.

  The ROM 32 is a non-volatile memory in which stored information is retained even when the power is turned off, and stores fixed data such as a program including a control program 321, menu item setting data, menu data such as menu item out-of-stock data, and the like. Functions as a storage unit.

  The RAM 33 stores variable data such as screen data to be displayed on the display 241 and data transmitted to the station 4. The clock unit 34 measures the current date and time.

  The wireless unit 35 is a wireless communication unit that controls transmission / reception of data to / from the wireless access point 6, and is a wireless communication device that executes, for example, IEEE 802.11 standard wireless communication.

  The key controller 36 monitors each fixed key of the side key 25 and the keyboard 26 and determines whether or not there is a key input. The touch panel controller 37 controls a screen displayed on the display 241 of the touch panel 24. The touch panel controller 37 detects a two-dimensional coordinate indicating a touch position on the screen based on a signal from the touch panel sensor 242.

  The short-range wireless communication unit 40 is known as NFC (Near Field Communication), and performs wireless communication with, for example, the IC card X by a low-power wireless communication technology at a short distance of about several centimeters to zero centimeters. Interface. The IC card X is a well-known medium having an integrated circuit (IC) including a storage device such as a semiconductor memory and a wireless communication function at a short distance.

  The IC card X is provided in each table in a restaurant, for example, and stores in advance a table number that is setting information corresponding to each table.

  The sound controller 41 is a sound source device and outputs audio data to be reproduced to the speaker 42.

  Subsequently, among the various processes executed by the microcomputer 39 (CPU 31) of the order terminal 2 according to the control program 321, the arrangement process of the order terminal 2 will be described.

  Here, FIG. 5 is a block diagram showing functions related to the layout process and the layout provision delay process performed by the microcomputer 39 (CPU 31) of the order terminal 2. As illustrated in FIG. 5, the CPU 31 of the order terminal 2 functions as a notification receiving unit 311, a notification display unit 312, an execution declaration unit 313, and an updating unit 314 by operating according to the control program 321.

  The notification receiving unit 311 receives a simultaneous notification (a cooking completion notification or a provision delay notification described later) related to desired order information from the station 4.

  The notification display unit 312 displays the simultaneous notification received by the notification reception unit 311 on the display 241.

  The performance declaration unit 313 declares that the contents of the simultaneous notification displayed by the notification display unit 312 have been performed.

  The update unit 314 is a table number which is a setting number stored in the IC card X in which communication is established by the short-range wireless communication unit 40, with respect to the order information for which the execution is declared by the execution declaration unit 313. To the station 4 to update the order information to have been completed.

  First, the flow of the arrangement process of the order terminal 2 will be described with reference to the flowchart of FIG. 6 and the screen transition example of FIG.

  When the cook is finished in the kitchen, the bar code scanner 3a of the slip printer 3 used as a kitchen printer uses the barcode BC (order information (slip number (order number), Scan table number, menu code)). Thereafter, the slip printer 3 transmits order information and a cooking completion message to the station 4.

  On the other hand, the station 4 that has received the order information and the cooking completion message notifies all the order terminals 2 of the order information and the cooking completion at the same time. Note that the station 4 retries notification for the order terminal 2 only for 10 seconds, and even if the notification fails, the station 4 does not perform retransmission after assuming that cooking has been completed.

  As shown in the flowchart of FIG. 6, the CPU 31 (notification receiving unit 311) of the order terminal 2 receives the order information and the cooking completion notification transmitted from the station 4 (Yes in step S21), and the order terminal 2 is operating. If not (No in step S22), the CPU 31 (notification display means 312) of the order terminal 2 displays a cooking completion screen F as shown in FIG. 7A on the display input unit 24A of the display 241 (step S23). ).

  As shown to Fig.7 (a), the cooking completion screen F is a screen which displays the received order information and the completion of cooking. In the cooking completion screen F shown in FIG. 7A, a pop-up screen PU that displays the received order information and the completion of cooking is displayed. In addition, when cooking completion of a plurality of order information is received, the pop-up screen PU may be displayed by the number of order information, or a plurality of order information may be displayed in the pop-up screen PU. good.

  As shown in the flowchart of FIG. 6, when the CPU 31 of the order terminal 2 determines that order information confirmation is instructed by the operation of the confirmation button b2 on the pop-up screen PU of the cooking completion screen F by the hall staff (Yes in step S24), An order information confirmation screen G as shown in FIG. 7B is displayed on the display input unit 24A of the display 241 (step S25).

  As shown in FIG. 7B, the order information confirmation screen G is a screen for displaying the received order information. The received order information is displayed on the order information confirmation screen G shown in FIG.

  On the other hand, when the CPU 31 (notification display means 312) of the order terminal 2 receives the order information and the cooking completion notification during the operation (Yes in step S22), the information during the operation as shown in FIG. A message m1 indicating that the cooking completion notification has been received is displayed on the registration screen H on the display input unit 24A of the display 241 (step S26), and the order information and the cooking completion notification have been received by another notification means other than the display. Is notified (step S27).

  As an example of the notification means, audio data “notification of receipt of cooking completion” is prepared in advance, and is output from the sound controller 41 to the speaker 42. Note that the present invention is not limited to this, and may be a notification that a cooking completion notification has been received by light emission from an LED, a notification that a cooking completion notification has been received by vibration of a vibrator, or the like.

  As shown in the flowchart of FIG. 6, when the CPU 31 of the order terminal 2 determines that order information confirmation is instructed by the operation of the cooking completion confirmation key 26a of the keyboard 26 of the order terminal 2 by the hall staff (Yes in step S24), An order information confirmation screen G as shown in FIG. 7B is displayed on the display input unit 24A of the display 241 (step S25).

  One of the hall staff who has confirmed the order information as described above serves a prepared dish. Then, the hall staff operates the serving confirmation key 26b of the keyboard 26 of the order terminal 2 when the serving of the dish is finished.

  Next, the CPU 31 (execution declaring means 313) of the order terminal 2 determines that the completion of the arrangement, that is, the completion of the contents of the simultaneous notification is instructed by the operation of the arrangement confirmation key 26b of the keyboard 26 of the order terminal 2 by the hall staff ( In step S28, the touch waiting screen I shown in FIG. 7D is displayed on the display input unit 24A of the display 241 of the order terminal 2 (step S29).

  In the touch waiting screen I shown in FIG. 7D, a message “M4 Confirm Table Number” indicating confirmation of the table number written in the IC card X and a message “Scan Table Number Card” are displayed. M5 is displayed. This prompts the hall staff, who is the operator, to establish communication with the IC card X that is the target of the table number confirmation.

  When the order terminal 2 is brought close to the IC card X in the state where the touch waiting screen I is displayed as described above, the CPU 31 of the order terminal 2 is connected to the short-range wireless communication unit 40 as shown in the flowchart of FIG. When it is determined that communication with the IC card X has been established (Yes in step S30), a card content confirmation screen J shown in FIG. 7E is displayed on the display input unit 24A of the display 241 of the order terminal 2 (step). S31).

  As shown in FIG. 7E, the card content confirmation screen J displays the table number read from the IC card X by communication.

  When communication is established between the short-range wireless communication unit 40 and the IC card X by touching the IC card X, a sound according to a predetermined “IC card read / write sound” is output, or In addition, notification such as generation of vibration by a vibrator may be performed.

  After confirming the table number written on the IC card X, if the side key 25 of the hall staff who is the operator is operated (Yes in step S32), the CPU 31 (update means 314) of the order terminal 2 ) Transmits a telegram completion message including the scanned table number card to the station 4 (step S33), and returns the display input unit 24A of the display 241 of the order terminal 2 to the information registration screen H (step S34). Exit.

  Then, when the station 4 receives the notification of the telegram completion message from the order terminal 2, the station 4 sets the corresponding order information to be completed.

  By the way, the bar code scanner 3a of the voucher printer 3 scans the bar code BC of the serving check voucher V (that is, after receiving the message of the cooking completion time), and within a predetermined time (for example, within 30 seconds). If the IC card X is not scanned by the order terminal 2 (that is, if no telegram completion message is received), the station 4 provides order information and provision to all the order terminals 2. Notify delays all at once.

  Next, the flow of the serving provision delay process of the order terminal 2 will be described with reference to the flowchart of FIG. 8 and the screen transition example of FIG.

  As shown in the flowchart of FIG. 8, the CPU 31 (notification receiving unit 311) of the order terminal 2 receives the order information and the provision delay notification transmitted from the station 4 (Yes in step S41), and the order terminal 2 is operating. Otherwise (No in step S42), the CPU 31 (notification display means 312) of the order terminal 2 displays the provision delay screen K as shown in FIG. 9A on the display input unit 24A of the display 241 (step S43). ).

  As shown in FIG. 9A, the provision delay screen K is a screen that displays the received provision delay. In the provision delay screen K shown in FIG. 9A, a pop-up screen PU that displays the received order information and the provision delay is displayed. When receiving delays in providing a plurality of order information, the pop-up screen PU may be displayed for the number of order information, or a plurality of order information may be displayed in the pop-up screen PU. good.

  As shown in the flowchart of FIG. 8, when the CPU 31 of the order terminal 2 determines that the confirmation of the provision delay is instructed by the operation of the confirmation button b2 on the pop-up screen PU of the provision delay screen K by the hall staff (Yes in step S44). Then, a provision delay confirmation screen L as shown in FIG. 9B is displayed on the display input unit 24A of the display 241 (step S45).

  As shown in FIG. 9B, the provision delay confirmation screen L is a screen that displays the received order information for which provision is delayed. The provided order information is displayed on the provision delay confirmation screen L shown in FIG.

  On the other hand, when the CPU 31 (notification display means 312) of the order terminal 2 receives the order information and the provision delay notification during the operation (Yes in step S42), the information during the operation as shown in FIG. A message m2 indicating that the provision delay notification has been received is displayed on the registration screen H on the display input unit 24A of the display 241 (step S46), and notification that the provision delay notification has been received is provided by another notification means other than the display. (Step S47).

  As an example of the notification means, audio data indicating that “the provision delay notification has been received” is prepared in advance, and is output from the sound controller 41 to the speaker 42. Note that the present invention is not limited to this, and may be a notification that the order information is received by the light emission of the LED, a notification that the order information is received due to vibration of the vibrator, and the like.

  As shown in the flowchart of FIG. 8, when the CPU 31 of the order terminal 2 determines that the confirmation of the delivery delay has been instructed by the operation of the cooking completion confirmation key 26a of the keyboard 26 of the order terminal 2 by the hall staff (Yes in step S44). Then, a provision delay confirmation screen L as shown in FIG. 9B is displayed on the display input unit 24A of the display 241 (step S45).

  Any hall staff who has confirmed the delay in serving as described above will serve the finished dish. Then, the hall staff operates the serving confirmation key 26b of the keyboard 26 of the order terminal 2 when the serving of the dish is finished.

  Note that the processing in steps S48 to S54 is not different from the processing in steps S28 to S34 in FIG.

  Therefore, if it takes more than a predetermined time (for example, 30 seconds) from the completion of cooking to the completion of serving, a warning of delay in provision will be given to all the order terminals 2, so the hall staff will be waiting for customer service. However, even if it is not possible to respond quickly to cooking, the other staff members can notice the delay in serving, so that it is prevented that the cooking is left unattended.

  Thus, according to the order terminal 2 of the present embodiment, the simultaneous notification (cooking completion notification or provision delay notification) related to the desired order information received from the station 4 is displayed on the display 241, and the displayed simultaneous notification is displayed. A table number which is setting information stored in the IC card X in which communication is established by the short-range wireless communication unit 40 is notified of the completion of the contents for the order information for which the execution has been declared. In addition, the station 4 is notified and the order information is updated to have been completed. As a result, even if the hall staff is not able to respond quickly to the food arrangement due to reasons such as customer service, other hall staff can be aware of it, so the problem that the dishes are left unattended can be solved. .

  The control program 321 executed in the order terminal 2 of the present embodiment is an installable or executable file, such as a CD-ROM, flexible disk (FD), CD-R, DVD (Digital Versatile Disk). You may comprise so that it may record and provide on a computer-readable recording medium.

  Further, the control program 321 executed by the order terminal 2 of the present embodiment may be provided by being stored on a computer connected to a network such as the Internet and downloaded via the network. Moreover, you may comprise so that the control program 321 performed with the order terminal 2 of this embodiment may be provided or distributed via networks, such as the internet.

  Although several embodiments of the present invention have been described, these embodiments are presented by way of example and are not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the scope of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention, and are included in the invention described in the claims and the equivalents thereof.

2 Order Input Device 4 Management Device 40 Short-Range Wireless Communication Unit 241 Display Unit 311 Notification Receiving Unit 312 Notification Display Unit 313 Execution Declaration Unit 314 Update Unit X Medium

JP 2011-175476 A

Claims (6)

In an order input device that accepts input of order information related to an order and manages it with a management device
A display for displaying various screens;
A short-range wireless communication unit that establishes wireless communication with a medium in which a circuit including a storage device in which setting information is stored is incorporated and capable of wireless communication at a short distance;
Notification receiving means for receiving a simultaneous notification related to the desired order information from the management device;
Notification display means for displaying the simultaneous notification received by the notification receiving means on the display unit;
A performance declaration means for declaring that the contents of the simultaneous notification displayed by the notification display means have been performed;
Notification of completion of execution of the order information declared to be executed by the execution declaration means, including the setting information stored in the medium with which communication has been established by the short-range wireless communication unit, is notified to the management device Updating means for updating the order information to be completed,
An order input device comprising: The simultaneous notification related to the desired order information received by the notification receiving means is a cooking completion notification related to the desired order information.
The order input device according to claim 1, wherein: The simultaneous notification related to the desired order information received by the notification receiving means indicates that communication by the short-range wireless communication unit has not been established even if a predetermined time has elapsed after the completion of cooking notification related to the desired order information. Is the offer delay notification,
The order input device according to claim 2, wherein: The notification display means displays a message indicating that the simultaneous notification is received on the screen displayed on the display unit when the simultaneous notification is received by the notification receiving means during operation of the terminal.
4. The order input device according to any one of claims 1 to 3, wherein The notification display means further includes a notification means for notifying the fact by another method in addition to the display on the display section when the simultaneous notification is received by the notification reception means.
5. The order input device according to any one of claims 1 to 4, wherein A short-range wireless communication unit that establishes wireless communication between a display unit that displays various screens, and a medium that includes a storage device that stores setting information and is capable of wireless communication at a short distance; A computer that controls the order input device that receives the input of the order information related to the order and manages it by the management device,
Notification receiving means for receiving a simultaneous notification related to the desired order information from the management device;
Notification display means for displaying the simultaneous notification received by the notification receiving means on the display unit;
A performance declaration means for declaring that the contents of the simultaneous notification displayed by the notification display means have been performed;
Notification of completion of execution of the order information declared to be executed by the execution declaration means, including the setting information stored in the medium with which communication has been established by the short-range wireless communication unit, is notified to the management device Updating means for updating the order information to be completed,
Program to function as.

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