JP2014238713A - Order terminal and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To react with a customer without troublesome when there is a product being out of stock.SOLUTION: The order terminal of the embodiment comprises: a display part; an operation part for specifying a product to be ordered; first determination means for determining whether the product is out of stock or not based on product information of the product specified by the operation part; order means for performing order processing of the product based on order information created from the product information when the first determination means determines that the specified product is not out of stock; and display means for displaying product information of a recommended product which is a substitute of the product being out of stock, when the first determination means determines that the specified product is out of stock.

Description

  Embodiments described herein relate generally to an order terminal and a program.

  When eating and drinking at a restaurant, a store clerk operates a handy terminal carried by the customer to input a product ordered by a customer and place an order. Alternatively, the customer operates the table terminal installed on the table by himself / herself and places an order for a product to be ordered. In such an ordering operation, when a product ordered by a customer is out of stock, a message indicating that the product is already out of stock is displayed on the screen. The customer hears this message from the store clerk or looks at the display on the table terminal himself to recognize that the product is out of stock. Then, the customer again looks at the menu etc. and considers the product he wants to order.

  As described above, when the ordered product is out of stock, it is troublesome for the customer to consider the product to be ordered again from the beginning.

  The order terminal according to the embodiment determines whether or not the product is out of stock based on the display unit, the operation unit that specifies the product to be ordered, and the product information of the product specified by the operation unit. And an ordering means for executing an ordering process for the product based on the order information generated from the product information when the first determining unit determines that the designated product is not out of stock; and the first determination When the means determines that the designated product is out of stock, the device includes display means for displaying product information of a recommended product to replace the out-of-stock product on the display unit.

  According to the program of the embodiment, the product is out of stock based on the product information of the product specified by the operation unit in a computer used as an order terminal including a display unit and an operation unit that specifies the product to be ordered. A first determination unit that determines whether or not the specified product is out of stock, and executes an ordering process for the product based on the order information generated from the product information And an ordering means for displaying, when the first judging means judges that the designated product is out of stock, a display means for displaying product information of a recommended product in place of the out-of-stock product on the display unit. Let

FIG. 1 is a schematic diagram illustrating a system according to an embodiment. FIG. 2 is a plan view showing the appearance of the order terminal. FIG. 3 is a block diagram illustrating a hardware configuration of the order terminal. FIG. 4 is a memory map showing a part of the product master of the order terminal. FIG. 5 is a functional block diagram showing a functional configuration of the order terminal. FIG. 6 is a flowchart showing a flow of control processing of the order terminal. FIG. 7 is a diagram illustrating an example of a display screen of the order terminal. FIG. 8 is a diagram illustrating another example of the display screen of the order terminal. FIG. 9 is a diagram showing still another example of the display screen of the order terminal. FIG. 10 is a block diagram illustrating a hardware configuration of the station. FIG. 11 is a flowchart showing a flow of station control processing.

  Hereinafter, an embodiment will be described with reference to the drawings.

  FIG. 1 is a system configuration diagram illustrating a configuration of an order processing system 100 according to the embodiment. The order processing system 100 can be used in various facilities that provide a food service or a product sales service in response to a customer order such as a restaurant or a store. The embodiment will describe an order processing system 100 configured to be adapted for use in restaurants.

  In the order processing system 100, a plurality of information terminals 1, a plurality of order terminals 2, a plurality of slip printers 3 and a station 4 are connected to a LAN (Local Area Network) 5, respectively. However, the order terminal 2 is connected to the LAN 5 via the wireless access point 6. The number of information terminals 1, order terminals 2 and slip printers 3 that can be connected to the LAN 5 is arbitrary.

  The information terminal 1 is a PC (Personal Computer), a POS (Point of Sales) terminal, or the like, and is installed on a customer service floor or a checkout counter, for example. The information terminal 1 performs processing related to various operations such as a guidance operation for customers, an order receiving operation, a serving (distribution) operation, or an accounting operation. In the information terminal 1 installed on the customer service floor, processing relating to guidance work, order receiving work, and serving (distribution) work is mainly used. Further, in the information terminal 1 installed in the checkout counter, processing relating to accounting work is further used. In addition, the information terminal 1 is good also as what was specialized for the specific use by performing the process regarding only one part of said operation | work.

  The order terminal 2 includes a user interface in which a plurality of operation keys are arranged, and functions as an input device that inputs a user operation for order input through the user interface. The order terminal 2 generates order information based on the input product information and wirelessly transmits this order information. The order information wirelessly transmitted from the order terminal 2 is transmitted to the station 4 via the wireless access point 6 and the LAN 5. In the embodiment, the order terminal 2 is a portable handy terminal and is operated by a store clerk who takes an order. In addition to the portable handy terminal, the order terminal 2 may be a table terminal installed on a table where a customer is seated. In this case, the customer operates the table terminal.

  The slip printer 3 is installed on, for example, a customer service floor or a kitchen. The slip printer 3 installed on the customer service floor prints an order slip based on the order information for the customer. That is, the slip printer 3 installed on the customer service floor is used as a so-called customer printer. The slip printer 3 installed in the kitchen prints a cooking instruction slip based on the order information for the cook. That is, the slip printer 3 installed in the kitchen is used as a so-called kitchen printer.

  The station 4 is installed, for example, in the back yard, performs a totaling process on various types of information transmitted from the information terminal 1, and performs a process related to a management business related to the restaurant business. The station 4 also performs management processing of information that is commonly used by the plurality of information terminals 1.

  Schematically, in the order processing system 100, when an operation for inputting an order is performed on the information terminal 1 or the order terminal 2, the order information generated by the information terminal 1 or the order terminal 2 in accordance with the operation is displayed on the LAN 5 Is transmitted to the station 4 via. The station 4 manages the received order information for accounting processing, tabulation processing, and the like. The station 4 transmits order information to the slip printer 3 via the LAN 5. The slip printer 3 prints a cooking instruction slip and a customer slip having contents according to the received order information.

  Next, the order terminal 2 will be described. 2 is a plan view showing the appearance of the order terminal 2, and FIG. 3 is a block diagram showing the hardware configuration of the order terminal 2. As shown in FIG.

  The order terminal 2 includes, as a portable main body, a first member 21 disposed on the left side in FIG. 2 and a second member 22 disposed on the right side in FIG. Each of the first member 21 and the second member 22 has a substantially rectangular parallelepiped shape. The second member 22 is rotatably connected to the first member 21 via a stopper 23 such as a hinge. With this stopper 23, the second member 22 opens and closes with respect to the first member 21 between the opened state (FIG. 2) and the closed state (not shown).

  In the first member 21, a touch panel 24 (operation unit) that is a display operation unit is disposed on a surface 21 </ b> A exposed to the outside when the second member 22 is opened with respect to the first member 21. . In FIG. 2, a side key 25 is provided on the left side surface 21B. In the second member 22, a membrane type keyboard 26 (operation unit) is arranged on a surface 22 </ b> A exposed to the outside when the second member 22 is opened with respect to the first member 21.

  The touch panel 24 is formed by overlapping a touch panel sensor 242 as an operation unit on a screen of a display unit 241 configured by a liquid crystal display, and is divided into a display input unit 24A and a numeric keypad unit 24B. Screen data to be described later is displayed on the display input unit 24A. The numeric keypad 24B includes “0” to “9” numeric keys, “return” key, “C” clear key, “update” key, “△” and “▽” up / down keys, “•” A decimal point key is placed.

  The membrane type keyboard 26 has a plurality of fixed keys on which characters and outlines are printed in a matrix on the surface. The membrane-type keyboard 26 has a feature that it is more resistant to dirt such as mud and liquid than other types of keyboards. Each fixed key is assigned a function for supporting the ordering work.

  In addition, the keyboard 26 includes a determination key 26A for determining an ordered product and a transmission key 26B for transmitting order information generated based on the determined product information to the station 4.

  The order terminal 2 includes a control unit 300 for controlling each unit. As shown in FIG. 3, the control unit 300 has a CPU (Central Processing Unit) 31 that centrally controls each unit, a ROM (Read Only Memory) 32 via a bus line 38 such as an address bus and a data bus, A RAM (Random Access Memory) 33 is connected. In addition, a wireless unit 35 and a controller 36 are connected to the control unit 300 via a bus line 38. The control unit 300 executes control processing to be described later when the CPU 31 operates in accordance with a program stored in the ROM 32 and expanded in the RAM 33.

  The ROM 32 is a non-volatile memory that retains stored information even when the power is turned off, and stores a program including a control program 321, setting data for a product to be ordered, out-of-stock data for a product, and the like. The RAM 33 stores variable data such as screen data to be displayed on the display unit 241 and data transmitted to the station 4. The wireless unit 35 is a communication unit that controls transmission / reception of data to / from the wireless access point 6 and is, for example, a wireless communication device that performs wireless communication. The controller 36 is connected to the side keys 25, the keyboard 26, and the touch panel 24, and determines whether or not there is a key input. The controller 36 is connected to the display unit 241 and controls a screen displayed on the display unit 241.

  Next, the merchandise master 322 storing various information on the merchandise to be stored, which is stored in the ROM 32, will be described with reference to FIG. The product master 322 includes a product code part 322A, a product name part 322B, a price part 322C, a stockout flag part 322D, an equivalent price product part 322E (first storage part), the same type product part 322F (first storage part), and a store. A recommended product part 322G (second storage part) is provided.

  The product code part 322A stores a product code for specifying a product. The product name part 322B stores the name of the product. The price unit 322C stores the price of the product. The out-of-stock flag unit 322D stores a flag indicating whether or not the product is out of stock. In the embodiment, the flag “1” is information indicating that the product is out of stock, and the flag “0” is information indicating that the product is not out of stock. In the example illustrated in FIG. 4, the flags of the products A and F are “1”, indicating that the products A and F are out of stock.

  When a certain product is out of stock, the equivalent price product unit 322E and the same type product unit 322F store a recommended product in place of the product.

  The equivalent price product section 322E stores recommended products whose prices are equivalent to the products that are out of stock. In the case of the example in FIG. 4, for the product A with the product code “0001”, the product D with the product code “0004” and the product E with the product code “0005” are set as the equivalent price products in the equivalent price product section 322E. Has been. For the product D with the product code “0004”, the product A with the product code “0001” and the product E with the product code “0005” are set as equivalent products in the equivalent price product section 322E. For the product E with the product code “0005”, the product A with the product code “0001” and the product D with the product code “0004” are set as equivalent products in the equivalent price product section 322E.

  The same-type product unit 322F stores recommended products that are the same as or similar to the types of products that are out of stock. For example, when the pork curry is out of stock, beef curry and chicken curry are equivalent or similar products. In the case of the example in FIG. 4, for the product A with the product code “0001”, the product B with the product code “0002” and the product C with the product code “0003” are set as the same type product in the same-type product section 322F. Has been. For the product B with the product code “0002”, the product A with the product code “0001” and the product C with the product code “0003” are set as the same type of product in the same-type product section 322F. For the product C with the product code “0003”, the product A with the product code “0001” and the product B with the product code “0002” are set as the same type of product in the same-type product section 322F. The same type of product can be arbitrarily set in advance for a product that is out of stock. In addition, a product in the same department as the out-of-stock product or another product in the same class may be automatically set.

  The store recommended product section 322G stores store recommended products. The store recommended product is a product recommended by the store, such as a store recommended product, a signboard product, or a discount product of today. In the present embodiment, the product A with the product code “0001” is a store recommended product. Note that the store recommended product may be of a plurality of types.

  FIG. 5 is a functional block diagram showing a functional configuration of the order terminal 2. The order terminal 2 implements a first determination unit 301, an ordering unit 302, a display unit 303, and a second determination unit 304 by causing the control unit 300 to operate according to a program such as a control program 321 stored in the ROM 32.

  The first determination unit 301 has a function of determining whether or not the product is out of stock based on the product information of the product specified by the operation unit (keyboard 26 or touch panel 24).

  The ordering unit 302 has a function of transmitting the order information generated from the product information to the station 4 and executing the ordering process for the product when the first determining unit 301 determines that the specified product is not out of stock.

  When the first determination unit 301 determines that the designated product is out of stock, the display unit 303 displays the product information of the recommended product of the same price or the same type of recommended product in place of the out-of-stock product on the display unit. It has a function to display.

  The second determination unit 304 has a function of determining whether or not the recommended product is stored in the first storage unit when the first determination unit 301 determines that the designated product is out of stock.

  FIG. 6 is a flowchart showing a flow of control processing of the order terminal 2. In FIG. 6, the control unit 300 determines whether or not product information has been input (step S31). The merchandise information is inputted by the store clerk by operating the touch panel 24 or the keyboard 26. When it is determined that the product information has been input (Yes in step S31), the control unit 300 (first determination unit) determines whether or not the product of the input product information is out of stock (step S32). Whether or not the product is out of stock is determined by referring to the product master 322 in FIG. 4, whether the flag of the product out flag part 322D corresponding to the product code included in the input product information is “1” or “0”. Judge whether it is. The control unit 300 determines that the product is out of stock when the flag is “1”, and determines that the product is not out of stock when the flag is “0”.

  In the case of the embodiment, when the product code “0001” is input, it is determined that the corresponding product A is out of stock. When the product code “0002” is input, it is determined that the corresponding product B is not out of stock. When the product code “0003” is input, it is determined that the corresponding product C is not out of stock. When the product code “0004” is input, it is determined that the corresponding product D is not out of stock. When the product code “0005” is input, it is determined that the corresponding product E is not out of stock. When the product code “0006” is input, it is determined that the corresponding product F is out of stock.

  When it is determined that the product of the input product information is not out of stock (No in step S32), the control unit 300 stores the product information in the RAM 33 (step S33).

  In addition, when it is determined that the product of the input product information is out of stock (Yes in step S32), the control unit 300 (second determination unit) stores a recommended product in place of the out-of-stock product. Is determined (step S41). The control unit 300 stores, in the equivalent price product unit 322E or the same type product unit 322F corresponding to the product code of the out-of-stock product, whether or not the recommended product in place of the out-of-stock product is stored. Judgment is made based on whether or not

  When the product code of the recommended product is stored in the equivalent price product unit 322E, the control unit 300 determines that the recommended product having the same price as the out-of-stock product is stored. When the product code of the recommended product is stored in the same-type product unit 322F, the control unit 300 determines that the same type of recommended product as the out-of-stock product is stored.

  When it is determined that the recommended product replacing the out-of-stock product is stored (Yes in step S41), the control unit 300 selects the equivalent price product key 24A1 for selecting either the equivalent price product or the same type product. The same kind product key 24A2 is displayed on the display input unit 24A as a selection screen (step S42).

  FIG. 7 is a display example of the selection screen when the product A is out of stock. In FIG. 7, the control unit 300 displays a selection screen including an equivalent price product key 24A1 and the same type product key 24A2. When the equivalent price product key 24A1 is operated, the control unit 300 displays the recommended product information stored in the equivalent price product unit 322E on the display input unit 24A. When the same-type product key 24A2 is operated, the control unit 300 displays the product information of the recommended product stored in the same-type product unit 322F on the display input unit 24A. When the selection screen is displayed, the store clerk asks the customer to determine which key to select.

  The store clerk operates either the displayed equivalent price product key 24A1 or the same type product key 24A2 based on an instruction from the customer. The controller 300 determines whether or not the equivalent price product key 24A1 has been operated (step S43). When it is determined that the equivalent price product key 24A1 has not been operated (No in step S43), the control unit 300 determines whether or not the same type product key 24A2 has been operated (step S45).

  When it is determined that the equivalent price product key 24A1 has been operated (Yes in step S43), the control unit 300 (display unit) displays recommended product information of substantially equivalent price stored in the equivalent price product unit 322E as a display input unit 24A. (Step S44). FIG. 8 shows a display example of the display input unit 24A when the product A is out of stock and the equivalent price product key 24A1 is operated. In FIG. 8, the product information 24 </ b> A <b> 3 of the product D and the product E is displayed as the recommended product having a price substantially equal to that of the product A.

  The product information 24A3 includes an image display unit 24A4 that displays product images and a product information display unit 24A5 that displays product information such as product names and prices. The store clerk communicates the displayed recommended product to the customer, and touches and operates the product information 24A3 of the product (product D or product E) designated by the customer. Then, since the product information of the operated recommended product is input, the control unit 300 determines Yes in step S31 and No in step S32. And the control part 300 memorize | stores the merchandise information of the operated recommended goods in RAM33 (step S33). And the control part 300 returns to the process of step S31.

  If it is determined that the same-type product key 24A2 has been operated (Yes in step S45), the control unit 300 (display unit) displays the product information of the recommended product of the same type stored in the same-type product unit 322F. The data is displayed on the input unit 24A (step S46). FIG. 9 shows a display example of the display input unit 24A when the product A is out of stock and the same-type product key 24A2 is operated.

  In FIG. 9, product information 24 </ b> A <b> 3 of product B and product C is displayed as the recommended product of the same type as product A. The product information 24A3 includes an image display unit 24A4 that displays product images and a product information display unit 24A5 that displays product information such as product names and prices. The store clerk notifies the customer of the displayed recommended product, and touches and operates the product information 24A3 of the product (product B or product C) designated by the customer. Then, since the product information of the operated recommended product is input, the control unit 300 determines Yes in step S31 and No in step S32. And the control part 300 memorize | stores the merchandise information of the operated recommended goods in RAM33 (step S33). And the control part 300 returns to the process of step S31.

  On the other hand, when it is determined in step S41 that the recommended product information is not stored in the equivalent price product unit 322E and the same type product unit 322F (No in step S41), the control unit 300 (display means) stores the store in the ROM 32. The store recommended product stored in the recommended product unit 322G is displayed on the display input unit 24A (step S47). In the case of the embodiment, when the product F is designated, the product is out of stock, and the recommended product information is not stored in the equivalent price product part 322E and the same kind product part 322F. Therefore, the store recommended product is displayed as described above.

  The store clerk informs the customer of the displayed recommended product, and touches and operates the product information 24A3 of the product designated by the customer. Then, since the product information of the operated recommended product is input, the control unit 300 determines Yes in step S31 and No in step S32. And the control part 300 memorize | stores the merchandise information of the operated recommended goods in RAM33 (step S33). And the control part 300 returns to the process of step S31.

  In step S44, step S46, and step S47, recommended prizes that are out of stock are not displayed on the display input unit 24A.

  In step S31, when the control unit 300 determines that the product information is not input (No in step S31), the control unit 300 determines whether the determination key 26A is operated (step S51). When determining that the determination key 26A has been operated (Yes in Step S51), the control unit 300 displays the product information stored in the RAM 33 in Step S33 on the display input unit 24A (Step S52). When the clerk finishes the customer order, the clerk operates the determination key 26A. Then, product information of all ordered products is displayed in a list on the display input unit 24A. The store clerk confirms the product ordered for the customer based on the product information displayed in a list.

  If it is determined in step S51 that the enter key 26A has not been operated (No in step S51), the control unit 300 determines whether or not the transmission key 26B has been operated (step S61). When the clerk confirms the ordered product in step S52, the store clerk operates the transmission key 26B to order the product.

  If it is determined that the transmission key 26B has been operated (Yes in step S61), the control unit 300 generates order information based on the product information stored in the RAM 33 in step S33 (step S62). The order information is information for placing an order based on the ordered product information.

  And the control part 300 transmits the produced | generated order information to the station 4, and performs an ordering process (step S63).

  If it is determined in step S61 that the transmission key 26B has not been operated (No in step S61), the control unit 300 determines whether or not information on the out-of-stock item has been received from the station 4 (step S71). ). When it is determined that it has been received (Yes in step S71), the control unit 300 sets the flag of the out-of-stock flag unit 322D of the corresponding product to “1” based on the received information (step S72).

  When the control unit 300 determines that it is not an operation of the same kind of product key (No in step S45), the control unit 300 returns to step S43 and waits, and the control unit 300 has received out-of-stock product information. If it is determined that this is not the case (No in step S71), the control unit 300 ends the process as it is.

  As described above, when the product ordered by the customer is out of stock, the store clerk can display the recommended product in place of the out-of-stock product on the display input unit 24A of the order terminal 2 and introduce it to the customer. This eliminates the inconvenience for the customer, considering the product that the customer wants to order again from the beginning.

  Next, the station 4 will be described. Here, FIG. 10 is a block diagram showing a hardware configuration of the station 4. The station 4 is provided with an LCD 41 and a keyboard 42, and can manage the order data wirelessly transmitted from each order terminal 2.

  As shown in FIG. 10, the station 4 includes a control unit 43, and the control unit 43 drives and controls each unit. The control unit 43 functions as a work area or the like by storing a ROM 46 for storing fixed information such as a control program in advance through a bus line 45 and a CPU 46 for centrally controlling each unit and various data in a rewritable manner. A RAM 47 is connected. Therefore, the control part 43 comprises the information processing part which performs information processing. The RAM 47 is all or part of a nonvolatile memory.

  The bus line 45 is also connected to a controller 48, an HDD 49 and a communication interface 50 that store in advance control information, fixed information related to product information, and the like.

  The controller 48 drives and controls the LCD 41 based on the image data, causes the LCD 41 to display an image corresponding to the image data, and takes in an input signal from the keyboard 42. The communication interface 50 enables data communication with other devices, that is, the slip printer 3, the information terminal 1, and the wireless access point 6 via the LAN 5.

  Next, various processes executed by the control unit 43 of the station 4 according to the control program of the ROM 46 or the HDD 49 will be described with reference to FIG.

  The control unit 43 determines whether or not order information is received from the order terminal 2 (step S11). The order information is transmitted from the order terminal 2 in step S63. When determining that it has been received (Yes in step S11), the control unit 43 stores the product information ordered from the received order information in the RAM 47 or the HDD 49 (step S12). The control unit 43 manages the number of products sold at the store based on the product information stored in the HDD 49. And the control part 43 transmits the received order information to the slip printer 3 installed in the customer service floor and the slip printer 3 installed in the kitchen via the communication interface 50 (step S13). The slip printer 3 installed on the customer service floor that has received the order information prints a customer slip. The slip printer 3 installed in the kitchen that has received the order information prints the cooking instruction slip.

  If it is determined in step S11 that the order information has not been received from the order terminal 2 (No in step S11), the control unit 43 determines whether or not there is an out-of-stock product in the product sold in the store. (Step S21). Whether or not there is an out-of-stock product is determined based on whether the number of products sold reaches the planned number of sales based on the number of products scheduled to be stored in advance and the number of products stored in the HDD. Judgment based on. When the number of sales reaches the planned sales number, the control unit 43 determines that the product is out of stock. When it is determined that there are out-of-stock products in the products sold in the store (Yes in step S21), the control unit 43 transmits the product information of the out-of-stock products to the order terminal 2 (step S22). The order terminal 2 that has received this information sets the out-of-stock flag to “1” in step S72.

  If it is determined in step S21 that there is no out-of-stock item (No in step S21), the control unit 43 performs other processing (step S23).

  As described above, according to the embodiment, when the product ordered by the customer is out of stock, the store clerk displays the recommended product in place of the out-of-stock product on the display input unit 24A of the order terminal 2 to the customer. Since it can be presented, there is no inconvenience for the customer, considering the product that the customer wants to order again from the beginning.

  In addition, according to the embodiment, since the recommended product can be ordered from the recommended product display screen displayed on the display input unit 24A, the customer can place an order without displaying the recommended product order screen again. Is no more annoying.

  In addition, according to the embodiment, it is possible to select a recommended product with an equivalent price, so it is possible to present a product with a price equivalent to the price of the product initially desired by the customer.

  In addition, according to the embodiment, since the same type of recommended product can be selected, the same type of product as the product initially desired by the customer can be presented.

  The embodiment is presented as an example, and is not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the spirit of the invention. This embodiment and its modifications are included in the scope and gist of the invention, and are included in the invention described in the claims and the equivalents thereof.

  For example, in the embodiment, the order information is generated at the timing of transmission from the order terminal 2 to the station 4, but may be any time before being transmitted from the order terminal 2 to the station 4.

  In the embodiment, two information terminals 1 are used, but three or more or one information terminal 1 may be used.

  Further, in the embodiment, the handy terminal carried by the store clerk is described as the order terminal 2, but the table terminal that is fixedly installed on each table on which the customer is seated and that is operated by the customer to place an order may be used as the information terminal. .

  Further, in the embodiment, the handy terminal having the spread type and having the input units on both sides is the order terminal 2, but a terminal having no spread configuration such as a smartphone may be used.

  The program executed in the order terminal 2 of the embodiment is a file in an installable format or an executable format, and is read by a computer such as a CD-ROM, a flexible disk (FD), a CD-R, or a DVD (Digital Versatile Disk). It is provided by being recorded on a possible recording medium.

  Further, the program executed in the order terminal 2 of the embodiment may be provided by being stored on a computer connected to a network such as the Internet and downloaded via the network. Moreover, you may comprise so that the program run with the order terminal 2 of embodiment may be provided or distributed via networks, such as the internet.

  Moreover, you may comprise so that the program run with the order terminal 2 of embodiment may be provided by incorporating in ROM etc. previously.

2 Order terminal 4 Station 300 Control unit 301 First determination means 302 Ordering means 303 Display means 304 Second determination means

JP 2007-213220 A

Claims (6)

A display unit;
An operation unit for specifying the product to be ordered;
First determination means for determining whether or not the product is out of stock based on the product information of the product specified in the operation unit;
An ordering unit that executes an ordering process for the product based on the order information generated from the product information when the first determining unit determines that the designated product is not out of stock;
When the first determination unit determines that the designated product is out of stock, the display unit displays product information of a recommended product in place of the out-of-stock product on the display unit;
Order terminal equipped with. A first storage unit that stores product information of the recommended product in advance;
The display means displays product information of recommended products stored in the first storage unit.
The order terminal according to claim 1. A second storage unit that stores product information of store recommended products recommended by the store;
Second determination means for determining whether or not the recommended product is stored in the first storage unit when the first determination unit determines that the designated product is out of stock;
Further comprising
When the second determination unit determines that the recommended product is not stored in the first storage unit, the display unit displays the product information of the store recommended product stored in the second storage unit. Displayed as product information for
The order terminal according to claim 2. The operation unit can specify the recommended product displayed by the display unit, and the ordering unit executes an ordering process for the recommended product specified from the operation unit.
The order terminal according to claim 1 or 2. The display means displays, as the recommended product, a product having a price equivalent to the price of the out-of-stock product, or a product of the same type as the out-of-stock product as the recommended product.
The order terminal according to any one of claims 1 to 3. A computer used as an order terminal with a display and an operation unit that specifies the product to be ordered.
First determination means for determining whether or not the product is out of stock based on the product information of the product specified in the operation unit;
An ordering unit that executes an ordering process for the product based on the order information generated from the product information when the first determining unit determines that the designated product is not out of stock;
When the first determination unit determines that the designated product is out of stock, the display unit displays product information of a recommended product in place of the out-of-stock product on the display unit;
A program to realize

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