JP6123188B2 - Ordering system - Google Patents

Description

  The present invention relates to an ordering system.

  Conventionally, an ordering system including an order terminal and a POS register is known as a system used in restaurants and the like (see, for example, Patent Document 1). In the case of a conventional ordering system as described in Patent Document 1, the POS register refers to the order information of the order received by the order terminal and executes accounting (settlement) processing.

JP-A-1-306963

  However, in the conventional ordering system, if the POS register goes down, etc., the accounting process cannot be executed with the POS register. For example, the amount of a slip (for example, a distribution slip issued after ordering) I had to do the accounting manually. In other words, if the POS register is down, etc., it takes time for accounting, which is a problem in store operation.

  The present invention has been made in view of such circumstances, and an object of the present invention is to provide an ordering system that can perform accounting quickly and easily even if the POS register is down. And

In order to solve the above-described problem, an ordering system according to an aspect of the present invention includes a mobile reception terminal that receives a customer order, a printer that transmits order information received by the mobile reception terminal to the kitchen, In an ordering system comprising a management device for managing order information received at a mobile reception terminal for each customer and a POS terminal device for accounting, the customer's order is received at the mobile reception terminal, and the order received at the mobile reception terminal A first mode in which information is output from the printer; a second mode in which the mobile reception terminal performs accounting based on the order information for each customer, and the accounting information accounted for by the mobile reception terminal is output from the printer; wherein the management device or the portable reception terminal determines whether the accounting in the POS terminal device can execute, the POS terminal If the accounting in the system is determined to be impossible, and controlling to accounting in the second mode.

  According to the ordering system, since the first mode and the second mode are provided, for example, even when the POS terminal device (POS register) is down and the POS terminal device cannot execute the accounting process. By setting the mode to the second mode urgently (temporarily), the accounting process is normally executed by the mobile reception terminal that is the terminal for order reception, and the accounting receipt is issued by the printer (kitchen printer) (accounting) Information can be output), so that troubles in store operations can be minimized. That is, according to the ordering system, even if the POS terminal device is down, it is possible to perform accounting quickly and easily. Note that the term “down” as used herein includes not only the case where the power is not turned on, but also the case where the receipt cannot be issued, the case where the touch panel of the screen does not work, and the case where communication with the management device is interrupted.

  In the ordering system, the portable reception terminal may include a mode setting reception unit that receives a setting operation to the first mode or the second mode by a store clerk.

  According to the above-described ordering system, the mobile reception terminal itself carried by the store clerk includes the mode setting reception means for receiving the setting operation for the first mode or the second mode, so that the accounting process is executed by the POS terminal device. When it becomes impossible, for example, the mode can be switched from the first mode to the second mode immediately without going to the place where the management apparatus is installed. That is, according to the ordering system, accounting can be performed more quickly and more easily. In addition, even when a customer who makes a check and a customer who newly visits and accepts an order are mixed while the POS terminal device cannot execute the accounting process, the first mode and the second mode It is possible to respond to customer's request promptly by appropriately switching between.

  In the ordering system, the management device may add the accounting information accounted for by the portable reception terminal in the second mode to the actual accounting information accounted for by the POS terminal device.

According to the ordering system, the management apparatus adds the accounting information accounted for by the portable reception terminal in the second mode to the result of the accounting information accounted for by the POS terminal apparatus, so that the accounting process is executed by the POS terminal apparatus. Even when the accounting process is executed by the portable reception terminal instead of the POS terminal device when it becomes impossible, the sales of the entire store can be easily grasped. That is, even when accounting processing is executed by the mobile reception terminal instead of the POS terminal device at a certain time of the day, the accounting information processed by the mobile reception terminal at that time is stored in the POS terminal device. For example, the date when the accounting process could not be executed by the POS terminal device in a certain time zone. Even so, it is possible to easily output the daily balance.
In other words, in general, when accounting processing is executed with the POS register, accounting information is automatically stored (system-like) and can be reflected in the sales results such as daily balance. However, when the POS register is down, etc. When accounting is done manually as shown above, the accounting information for manually entered processing is not automatically stored, so in order to reflect the manually entered processing for sales results, sales information must be added separately. It had to be entered manually and was very troublesome. On the other hand, in the ordering system, the accounting information when the POS register is down (that is, the accounting information accounted at the portable reception terminal in the second mode) is the accounting information when the POS register is operating normally. Since it is automatically added to the actual result (ie, the accounting information accounted for by the POS terminal device), it is very convenient compared to the prior art.

  In the ordering system, the accounting information accounted for by the portable reception terminal in the second mode and the accounting information accounted for by the POS terminal device may be stored separately.

  According to the ordering system, since the management device distinguishes and stores the accounting information accounted for by the portable reception terminal and the accounting information accounted for by the POS terminal device in the second mode, the transaction is accounted for by the POS terminal device for each transaction. It can be easily grasped whether it has been processed or accounted for by the portable reception terminal. Therefore, for example, the total amount of the accounting process performed urgently (temporarily) at the mobile reception terminal, the contents of each transaction, and the like can be easily and quickly confirmed.

  According to the present invention, even if the POS register is down, accounting can be performed quickly and easily. In addition, even if the POS terminal device is down, the sales of the entire store can be easily grasped.

It is an example of composition of ordering system 1 by one embodiment of the present invention. 3 is a block diagram illustrating a configuration example of a mobile reception terminal 20. FIG. 2 is a schematic external view showing an example of an external appearance of a mobile reception terminal 20. FIG. It is an example of the screen which the portable reception terminal 20 displays 3 is an example of information stored in the ordering system 1. 3 is an example of information stored in the ordering system 1. 3 is an example of information printed in the ordering system 1; 4 is a flowchart for explaining an example of the operation of the ordering system 1. 4 is a flowchart for explaining an example of the operation of the ordering system 1. 4 is a flowchart for explaining an example of the operation of the ordering system 1.

  Hereinafter, an embodiment of the present invention will be described with reference to the drawings. FIG. 1 is an example of a configuration diagram of an ordering system 1 according to an embodiment of the present invention. As shown in FIG. 1, the ordering system 1 includes a management device (also referred to as a host device or a store controller) 10, N (N is an integer of 1 or more) mobile reception terminals 20-1,. -N, POS terminal device (also referred to as POS register) 30, M (M is an integer of 1 or more) kitchen printers 40-1, ..., kitchen printer 40-M, access point 50, router 60, Is provided. The ordering system 1 is installed in a restaurant (for example, a family restaurant), for example. The mobile reception terminals 20-1,..., And the mobile reception terminal 20-N have the same configuration, and hence are hereinafter collectively referred to as the mobile reception terminal 20 unless particularly distinguished from each other. The kitchen printers 40-1,..., And the kitchen printer 40-M have the same configuration. Therefore, hereinafter, the kitchen printers 40-1,.

  The management device 10, the access point 50, and the router 60 are connected to each other via the LAN 90. The form of LAN connection may be wired or wireless. The access point 50 accommodates the mobile reception terminal 20, the POS terminal device 30, and the kitchen printer 40 by wireless LAN. The router 60 controls communication (route selection control or the like) between a device (for example, the management device 10) in the ordering system 1 and a device (for example, a server at the headquarters) outside the ordering system 1.

  The management device 10 is a device (for example, a server) that controls (manages) the entire ordering system 1. For example, the management device 10 includes a storage unit and stores (manages) various files (for example, a product file, a print format file, an order file, an accounting file, etc.). Details of the file stored in the management apparatus 10 will be described later. For example, the management apparatus 10 includes a communication unit, and transmits a file (or data on the file) in the storage unit to another device. For example, the management apparatus 10 includes a print control unit, and controls printing of the kitchen printer 40, for example. In addition, for example, the management device 10 includes a totaling unit, and based on information stored in the storage unit in response to an instruction from a store clerk or at a predetermined time, a totaling information (for example, a daily report) Sales result information).

  The mobile reception terminal 20 is an apparatus (for example, PDA (Personal Data Assistants) having a plurality of types of operation modes including at least an order mode (first mode) and an accounting mode (second mode). Is an operation mode in which a customer's order is received at the mobile reception terminal 20, and the order data (order information) received at the mobile reception terminal 20 is output from the kitchen printer 40. The accounting mode is the mobile reception terminal. 20 is an operation mode in which accounting is performed based on the order data of each customer at 20 and the accounting data (accounting information) calculated at the mobile reception terminal 20 is output from the kitchen printer 40. Note that the operation mode is other than the order mode and the accounting mode. An example is a maintenance mode for maintaining the mobile reception terminal 20.

  The POS terminal device 30 is a device that executes accounting (settlement) processing. The POS terminal device 30 includes, for example, a communication unit that communicates with other devices (for example, the management device 10), an accounting processing unit that performs accounting processing based on order data received by the communication unit, a receipt (accounting receipt, or A printing unit or the like for printing a detailed receipt). Further, a drawer for storing deposits and change is provided near the POS terminal device 30 (or a drawer is provided as one function of the POS terminal device 30).

  When the ordering system 1 is installed in a restaurant, the kitchen printer 40 is mainly arranged in the kitchen. The kitchen printer 40 prints various information (for example, customer service slips, kitchen slips, accounting receipts, etc.) under the control of the management device 10, for example. Details of information printed by the kitchen printer 40 will be described later.

  FIG. 2 is a block diagram illustrating a configuration example of the mobile reception terminal 20. As shown in FIG. 2, the portable reception terminal 20 includes a CPU 200, a ROM 210, a RAM 212, a liquid crystal display 214, an audio output unit 216, a speaker 217, an operation unit 218, a wireless communication unit 220, an antenna 221, and a clock circuit 222. Are connected to each other via a bus line 290.

  The CPU 200 controls the entire mobile reception terminal 20. For example, the CPU 200 controls the operation mode. The CPU 200 executes various processes in each operation mode by executing a program for each operation mode (for example, a program for an order mode, a program for an accounting mode). The ROM 210 stores various information. For example, the ROM 210 is executed by the CPU 200 and stores programs for realizing various functions (for example, programs for each operation mode). Further, for example, the ROM 210 stores data (screen format information) related to the screen displayed on the liquid crystal display 214. The RAM 212 temporarily stores various information. For example, the RAM 212 temporarily stores a file (for example, a product file) received from the management apparatus 10 and data (for example, order data) generated by the CPU 200. The liquid crystal display 214 displays various information. For example, the liquid crystal display 214 displays various screens (described later). The liquid crystal display 214 may have a touch sensor. The audio output unit 216 generates audio information and outputs (supplies) to the speaker 217. The operation unit 218 includes, for example, one or more buttons and receives an input operation from a store clerk who is an operator. The wireless communication unit 220 communicates with another device (access point 50) via the antenna 221. The clock circuit 222 outputs (supplies) the current date and time to the CPU 200, for example.

  FIG. 3 is a schematic external view showing an example of the external appearance of the mobile reception terminal 20. For example, as shown in FIG. 3, the mobile reception terminal 20 arranges a speaker 217 at the upper left of the surface (front surface) on which the liquid crystal display 214 is arranged. Note that the mobile reception terminal 20 may have two or more speakers. In addition, an operation unit 218 including buttons 218a, 218b, 218c, 218d, and a cursor unit 218e is disposed at the lower part of the front surface. The cursor part 218e is composed of two or more direction instruction keys and one decision (confirmation) key. Each of the direction instruction keys receives an instruction of the moving direction of each item on the menu list displayed on the screen. The determination key accepts an instruction for determining the item. Each of the buttons 218a, 218b, 218c, and 218d receives an instruction other than the above-described movement direction instruction or the above-mentioned item determination instruction. The mobile reception terminal 20 may arrange the operation unit 218 at another position. The configuration of the operation unit 218 may be other than the above configuration. For example, the number of buttons included in the operation unit 218 may be three or less, or may be five or more. The operation unit 218 may have a numeric keypad (numeric key). At the end of the order input, the voice output unit 216 may convert the order data into voice information and output from the speaker 217 according to the operation of the operation unit 218.

  FIG. 4 is an example of a screen displayed on the liquid crystal display 214 by the mobile reception terminal 20. 4A is a mode selection screen, FIG. 4B is a table number input screen, FIG. 4C is a product selection screen, FIG. 4D is a quantity input screen, and FIG. 4E is confirmation / confirmation. 4 (f) is a slip number input screen, FIG. 4 (g) is a deposit amount input screen, FIG. 4 (h) is a detail screen, and FIG. 4 (i) is a confirmation / confirmation screen.

  The mode selection screen in FIG. 4A is a screen for accepting selection (setting) of the operation mode. On the mode selection screen of FIG. 4A, operation modes such as an order mode (first mode) and an accounting mode (second mode) are displayed as menus. In the mode selection screen of FIG. 4A, the operation mode is selected via the cursor part 218e of the operation part 218. In other words, the mobile reception terminal 20 receives an operation for setting the order mode or the accounting mode by the store clerk via the mode selection screen of FIG. If the liquid crystal display 214 has a touch sensor, the operation mode may be selected by touching the screen.

  The mobile reception terminal 20 is in the order mode (when the order mode is selected on the mode selection screen in FIG. 4A), the table number input screen in FIG. 4B, and the product selection in FIG. 4C. The screen, the quantity input screen shown in FIG. 4D, and the confirmation / confirmation screen shown in FIG. 4E are displayed. Specifically, when the order mode is selected from the mode selection screen in FIG. 4A, first, the screen transitions to the table number input screen in FIG. 4B corresponding to the initial screen in the order mode, After that, the product selection screen in FIG. 4C, the quantity input screen in FIG. 4D, or the confirmation / confirmation screen in FIG.

  Further, the portable reception terminal 20 is in the billing number input screen of FIG. 4 (f) and FIG. 4 (g) during the billing mode (when the billing mode is selected on the mode selection screen of FIG. 4 (a)). The deposit amount input screen, the details screen of FIG. 4 (h), and the confirmation / confirmation screen of FIG. 4 (i) are displayed. Specifically, when the accounting mode is selected from the mode selection screen of FIG. 4A, first, the screen transitions to the slip number input screen of FIG. 4F corresponding to the initial screen in the accounting mode, Thereafter, the deposit amount input screen shown in FIG. 4G, the detail screen shown in FIG. 4H, or the confirmation / confirmation screen shown in FIG. 4I is displayed.

  The table number input screen in FIG. 4B is a screen for accepting input of the table number of the customer to order. In the table number input screen of FIG. 4B, the table number is input via the operation unit 218 or a numeric keypad (not shown) displayed on the screen. The input method via the operation unit 218 includes, for example, changing the input character (numerical value) of each digit, determining the input character of each digit (or moving the input digit) to each button (button 218a, etc.) What is necessary is just to implement | achieve by assigning the role in the said screen display of determination etc. previously. When the operation unit 218 has a numeric keypad, the input may be performed via the numeric keypad of the operation unit 218. When a table number is input during the display of the table number input screen of FIG. 4B, the screen changes to the product selection screen of FIG. When the return key (for example, the button 218a, which is assigned the role as the return key in the screen display, for example) is pressed while the table number input screen of FIG. 4B is displayed, Transition to the mode selection screen of FIG.

  The product selection screen in FIG. 4C is a screen for accepting selection of ordered products. The order product selection method on the product selection screen in FIG. 4C is the same as the operation mode and selection method on the mode selection screen in FIG. When an order product is selected during the display of the product selection screen in FIG. 4C, the display transits to the quantity input screen in FIG. When the confirmation key (for example, the button 218b, which is assigned the role as the confirmation key in the screen display, for example) is pressed while the product selection screen in FIG. Transition to the confirmation / confirmation screen of 4 (e).

  The quantity input screen in FIG. 4D is a screen for accepting the quantity of the selected ordered product. The quantity input method on the quantity input screen in FIG. 4D is the same as the table number input method on the table number input screen in FIG. When a quantity is input during the display of the quantity input screen in FIG. 4D, the display changes to the product selection screen in FIG.

  The confirmation / confirmation screen in FIG. 4 (e) is a screen for confirming order contents and confirming (completion) order processing. When the completion key (for example, the button 218d, which is assigned the role as the completion key during the screen display, for example) is pressed while the confirmation / confirmation screen of FIG. The order is completed, and a transition is made to the table number input screen of FIG. If the return key is pressed during the display of the confirmation / confirmation screen of FIG. 4E, the screen changes to the product selection screen of FIG. Note that the table number may be displayed on any screen or each screen of the product selection screen in FIG. 4C and the confirmation / confirmation screen in FIG.

  The slip number input screen in FIG. 4F is a screen for accepting input of the customer slip number to be accounted for. The slip number input method on the slip number input screen in FIG. 4 (f) is the same as the table number input method on the table number input screen in FIG. 4 (b). If a slip number is input while the slip number input screen of FIG. 4F is displayed, the screen shifts to a deposit amount input screen of FIG. If the return key is pressed while the slip number input screen shown in FIG. 4 (f) is displayed, the screen changes to the mode selection screen shown in FIG. 4 (a).

  The deposit amount input screen shown in FIG. 4G is a screen for accepting an input of a deposit amount from a customer. The deposit amount input method on the deposit amount input screen in FIG. 4G is the same as the table number input method on the table number input screen in FIG. When the deposit amount is input while the deposit amount input screen of FIG. 4G is displayed, the screen shifts to the confirmation / confirmation screen of FIG. If the return key is pressed while the deposit amount input screen shown in FIG. 4G is displayed, the screen shifts to the slip number input screen shown in FIG.

  The detail screen in FIG. 4H is a screen for confirming the details of the ordered product. If the return key is pressed during the display of the detail screen of FIG. 4 (h), the screen shifts to the deposit amount input screen of FIG. 4 (g).

  The confirmation / confirmation screen in FIG. 4 (i) is a screen for confirming accounting contents such as change amount and confirming (completion) accounting processing. If the completion key is pressed while the confirmation / confirmation screen of FIG. 4 (i) is displayed, the accounting is completed and the screen transitions to the slip number input screen of FIG. 4 (f). If the return key is pressed while the confirmation / confirmation screen in FIG. 4 (i) is displayed, the screen shifts to the deposit amount input screen in FIG. 4 (g). It should be noted that the table number may be displayed on any of the deposit amount input screen of FIG. 4G, the detail screen of FIG. 4H, the confirmation / confirmation screen of FIG. Good.

  5 and 6 are examples of information stored in the ordering system 1. FIG. FIG. 5A shows a product file that holds a product number (product identification information), a trade name (product name), and a price (sales price). The product file is stored in the management device 10, the mobile reception terminal 20, and the POS terminal device 30. Specifically, the management device 10 appropriately transmits the latest product file updated in accordance with the revision (replacement) of the product, the revision of the price, or the like to other devices (the mobile reception terminal 20 and the POS terminal device 30). The other device stores the latest product file received from the management device 10.

  FIG. 5B is a print format file that stores print format data such as a slip printed by the kitchen printer 40. As shown in FIG. 5B, the print format data includes a print format number corresponding to each slip, print information for each print item (item 1, item 2,. (Printing language, printing parameters such as number, date / time, amount of money), printing position, font, size, etc. The print format file is stored in the management apparatus 10.

  Note that the POS terminal device 30 may store a print format file including print format data similar to the print format data for the accounting receipt stored in the print format file stored in the management device 10.

  FIG. 6A shows an order file (order file) for storing order data. As shown in FIG. 6A, the order data holds a slip number, an order time, a product number, the number for each product number, and the like. The order file is stored in the management apparatus 10. In other words, the management device 10 manages the order data received by the mobile reception terminal 20 for each slip (that is, for each customer).

  FIG. 6B is an accounting file that stores accounting data. As shown in FIG. 6B, the accounting data includes a slip number, order time, settlement time (accounting time), purchase amount, payment amount (deposited amount), change, product number, number per product number, PDA flag, etc. Hold. The accounting file is stored in the management apparatus 10.

  The PDA flag in the accounting data is a flag for identifying whether the accounting data is accounting data based on accounting processing of the POS terminal device 30 or accounting data based on accounting processing of the mobile reception terminal 20. In the present embodiment, the value of the PDA flag is set to “0 (initial value)” in the case of the accounting data based on the accounting processing of the POS terminal device 30, and the PDA in the case of the accounting data based on the accounting processing of the mobile reception terminal 20. The value of the flag is “1”. In other words, the management apparatus 10 stores distinctly the accounting data accounted for by the portable reception terminal 20 in the accounting mode and the accounting data accounted for by the POS terminal apparatus 30.

  The management device 10 executes a totaling process (for example, a result totaling process such as a daily total) using the accounting data in the accounting file, but may generate totaling information based on the value of the PDA flag. That is, the management device 10 refers to the accounting file in response to an instruction from the store clerk or at a predetermined time, and based on the value of the PDA flag, the total information based on the accounting data accounted by the POS terminal device 30 and the portable information You may produce | generate separately the tabulation information by the accounting data accounted at the reception terminal 20. Instead of the above, the management device 10 may generate the aggregate information regardless of the value of the PDA flag. In other words, the management apparatus 10 may generate aggregate information obtained by adding together the accounting data accounted for by the POS terminal device 30 and the accounting data accounted for by the mobile reception terminal 20.

  FIG. 7 is an example of information printed in the ordering system 1. FIG. 7A is a print example of a kitchen slip (also referred to as a cooking instruction slip). The kitchen slip is a slip for transmitting the customer's order to a person in charge of the kitchen (kitchen). The kitchen slip is printed by the kitchen printer 40. In other words, the kitchen printer 40 transmits the order data received by the mobile reception terminal 20 to the kitchen (kitchen staff). Specifically, after ordering by the portable reception terminal 20, the management device 10 generates print information (print information for the kitchen slip related to the order data) according to the print format data for the kitchen slip and the order data, and the kitchen printer 40 prints the kitchen slip according to the printing information.

  FIG. 7B is a print example of a customer serving slip. The customer serving slip is a slip for the customer to confirm the order contents. The customer's serving slip is printed by the kitchen printer 40. Specifically, after ordering by the mobile reception terminal 20, the management device 10 generates print information (print information for the customer distribution slip relating to the order data) according to the print format data for the customer distribution slip and the order data. Then, the kitchen printer 40 prints the customer serving slip according to the printing information.

  FIG. 7C is a print example of an accounting receipt. The accounting receipt is printed by the POS terminal device 30 or the kitchen printer 40. When the accounting process is performed in the POS terminal device 30, the POS terminal device 30 prints an accounting receipt. For example, when the POS terminal device 30 stores the print format data for the accounting receipt, the POS terminal device 30 prints the print information (the accounting receipt relating to the accounting data) according to the print format data for the accounting receipt and the accounting data. Printing information) and an accounting receipt is printed according to the printing information. When the POS terminal apparatus 30 does not store the print format data for the accounting receipt, the management apparatus 10 generates the above-described print information according to the print format data for the accounting receipt and the order data, and the POS terminal apparatus 30 A kitchen slip is printed according to the printing information. On the other hand, when an accounting process is performed at the mobile reception terminal 20, the kitchen printer 40 prints an accounting receipt. That is, the management apparatus 10 generates the above-described print information according to the print format data for the receipt and the order data, and the kitchen printer 40 prints the check receipt according to the print information.

  8, 9, and 10 are flowcharts for explaining an example of the operation of the ordering system 1. The flowchart of FIG. 8 represents the operation of the mobile reception terminal 20. The flowchart of FIG. 8 starts when the mobile reception terminal 20 is turned on and ends when the power is turned off. In the description of the flowchart of FIG. 8, it is assumed that the mobile reception terminal 20 has three operation modes: an order mode, an accounting mode, and a maintenance mode as another mode. The flowchart of FIG. 9 represents the operations of the mobile reception terminal 20, the management device 10, and the kitchen printer 40. Specifically, in FIG. 9, the left side shows the details of the operation of the order process (step S <b> 10) in the flowchart of FIG. 8, the center shows the operation of the management device 10, and the right side shows the operation of the kitchen printer 40. . The flowchart of FIG. 10 represents operations of the mobile reception terminal 20, the management device 10, and the kitchen printer 40. Specifically, in FIG. 10, the left side shows details of the operation of the accounting process (step S20) in the flowchart of FIG. 8, the center shows the operation of the management apparatus 10, and the right side shows the operation of the kitchen printer 40. .

Step S1 (FIG. 8): The mobile reception terminal 20 that is powered on displays a mode selection screen (see FIG. 4A). The mobile reception terminal 20 determines whether or not the order mode has been selected via the mode selection screen (whether or not an order mode setting operation has been performed). If the order mode is selected, the process proceeds to step S10. If the order mode is not selected, the process proceeds to step S2.
Step S2 (FIG. 8): The mobile reception terminal 20 determines whether or not the accounting mode is selected via the mode selection screen. If the accounting mode is selected, the process proceeds to step S20. If the accounting mode is not selected, the process proceeds to step S30.

Step S100 (FIG. 9): The mobile reception terminal 20 displays a table number input screen (see FIG. 4B). The mobile reception terminal 20 receives an input of a table number via the table number input screen.
Step S102 (FIG. 9): The mobile reception terminal 20 displays a product selection screen (see FIG. 4C) and a quantity input screen (see FIG. 4D). The mobile reception terminal 20 receives an input of an order (ordered product, quantity) via a product selection screen or a quantity input screen.
Step S104 (FIG. 9): The mobile reception terminal 20 displays a confirmation / confirmation screen (see FIG. 4E). The mobile reception terminal 20 receives an input of a completion key via the confirmation / confirmation screen.
Step S106 (FIG. 9): The mobile reception terminal 20 transmits the order data to the management apparatus 10. Then, the process proceeds to step S12 in FIG.

Step S112 (FIG. 9): The management device 10 receives the order data transmitted from the mobile reception terminal 20. The management device 10 stores the order data received from the mobile reception terminal 20 in the order file (see FIG. 6A).
Step S114 (FIG. 9): The management apparatus 10 follows the print format data for the kitchen slip in the print format file (see FIG. 5B) stored in the management apparatus 10 and the order data received from the mobile reception terminal 20. Print information for kitchen slips related to the order data is generated. Further, the management apparatus 10 generates print information for the customer distribution slip relating to the order data according to the print format data for the customer distribution slip and the order data in the print format file.
Step S116 (FIG. 9): The management apparatus 10 transmits to the kitchen printer 40 the printing information for the kitchen slip and the printing information for the customer serving slip generated in Step S114.

Step S120 (FIG. 9): The kitchen printer 40 receives the printing information for the kitchen slip and the printing information for the customer serving slip transmitted from the management device 10.
Step S122 (FIG. 9): The kitchen printer 40 prints out a kitchen slip (see FIG. 7A) according to the printing information for the kitchen slip received from the management device 10, and receives the customer's serving slip received from the management device 10. According to the printing information for customer use, a customer serving slip (see FIG. 7B) is printed out. That is, the management device 10 develops the order data as print format data for kitchen slips as a bmp file and transmits it to the kitchen printer 40 as print control (steps S114 and S116), thereby sending the kitchen slip to the kitchen printer 40. (Steps S120 and S122). Similarly, as a print control, the management device 10 expands the order data in the print format data for the customer serving slip into a bmp file and transmits it to the kitchen printer 40 (steps S114 and S116), thereby sending the order data to the kitchen printer 40. A customer serving slip is issued (steps S120 and S122).

Step S12 (FIG. 8): The mobile reception terminal 20 determines whether or not the power is off. For example, it may be determined that the power is off when a predetermined button in the operation unit 218 assigned with a role as a power button in advance is pressed. If the power is not off, the process proceeds to step S14. If the power is off, the flowchart of FIG. 8 ends.
Step S14 (FIG. 8): The mobile reception terminal 20 determines whether or not the operation mode has been reselected. That is, the display is switched from the table number input screen (see FIG. 4B) to the mode selection screen (see FIG. 4A), and whether or not any operation mode is selected via the mode selection screen. to decide. If the operation mode is selected again, the process returns to step S1. If the operation mode is not selected again, the process returns to step S10. That is, the portable reception terminal 20 continues the order process (step S10) when the power is not turned off or the operation mode is not reselected.

Step S200 (FIG. 10): The mobile reception terminal 20 displays a slip number input screen (see FIG. 4F). The mobile reception terminal 20 receives an input of a slip number via a slip number input screen.
Step S202 (FIG. 10): The mobile reception terminal 20 reads (acquires) the order data corresponding to the slip number input in step S200 from the management apparatus 10. Specifically, the mobile reception terminal 20 transmits a request for reading the order data including the slip number input in step S200 to the management device 10, and acquires the order data corresponding to the slip number from the management device 10.

Step S210 (FIG. 10): The management device 10 receives the read request transmitted from the mobile reception terminal 20. The management device 10 reads the order data corresponding to the slip number included in the read request from the order file (see FIG. 6A) and transmits it to the mobile reception terminal 20. For example, when receiving a read request including the slip number “0301-01”, the management apparatus 10 reads the order data of the slip number “0301-01” shown in FIG. It transmits to the reception terminal 20.

Step S204 (FIG. 10): The mobile reception terminal 20 displays a deposit amount input screen (see FIG. 4G). The mobile reception terminal 20 receives the deposit amount input via the deposit amount input screen.
Step S206 (FIG. 10): The mobile reception terminal 20 displays a confirmation / confirmation screen (see FIG. 4 (i)). The mobile reception terminal 20 receives an input of a completion key via the confirmation / confirmation screen. The store clerk handles cash (cash amount) before inputting the completion key. For example, the store clerk stores the cash deposited in the drawer provided in the POS terminal device 30. When there is a change, the clerk takes out the cash from the drawer and uses it.
Step S208 (FIG. 10): The mobile reception terminal 20 requests the management device 10 to print a transaction receipt. Specifically, the mobile reception terminal 20 transmits a print request including at least a slip number and a payment amount (deposit amount) to the management device 10. Then, the process proceeds to step S22 in FIG.

Step S212 (FIG. 10): The management apparatus 10 receives the print request transmitted from the mobile reception terminal 20. The management device 10 generates accounting data based on the print request, and stores the generated accounting data in an accounting file (see FIG. 6B). For example, when the management apparatus 10 receives a print request including the slip number “0301-01” and the payment amount “1000 (yen)”, the slip number “0301-01” as shown in FIG. Accounting data is generated, and the generated accounting data is stored in an accounting file. The settlement time in the accounting data of the slip number “0301-01” may be, for example, the time when the print request is received, or when the print request includes the time (for example, the time when the completion key is pressed). May be the time included in the print request. The purchase amount “950 (yen)” in the accounting data of the slip number “0301-01” is the “product number” “number” in the order data of the slip number “0301-01” and the product file (FIG. 5A). And calculate from When the order data holds the purchase amount, the purchase amount “950 (yen)” in the order data of the slip number “0301-01” is used (posted) as it is. The change “50 (yen)” in the accounting data of the slip number “0301-01” is calculated from the payment amount “1000 (yen)” and the purchase amount “950 (yen)” in the print request. Further, since the accounting data of the slip number “0301-01” is accounting data based on the accounting processing of the mobile reception terminal 20, the management apparatus 10 sets the value of the PDA flag in the accounting data to “1”.
Step S214 (FIG. 10): The management apparatus 10 follows the print format data for the accounting receipt in the print format file (see FIG. 5B) stored in itself and the accounting data generated in step S212. Print information for accounting receipt is generated.
Step S216 (FIG. 10): The management apparatus 10 transmits the accounting receipt print information generated in step S214 to the kitchen printer 40.

Step S220 (FIG. 10): The kitchen printer 40 receives the printing information of the printing information for the accounting receipt transmitted from the management device 10.
Step S222 (FIG. 10): The kitchen printer 40 prints out an accounting receipt (see FIG. 7C) according to the accounting receipt print information received from the management apparatus 10. In other words, the management device 10 develops the accounting data as a printing format data for the accounting receipt into a bmp file and transmits it to the kitchen printer 40 as printing control (steps S214 and S216), so that the accounting receipt is sent to the kitchen printer 40. (Steps S220 and S222).

Step S22 (FIG. 8): The portable reception terminal 20 determines whether or not the power is off, as in step S12. If the power is not off, the process proceeds to step S24. If the power is off, the flowchart of FIG. 8 ends.
Step S24 (FIG. 8): The mobile reception terminal 20 determines whether or not the operation mode has been reselected. That is, the display is switched from the slip number input screen (see FIG. 4 (f)) to the mode selection screen (see FIG. 4 (a)), and whether or not any operation mode is selected via the mode selection screen. to decide. If the operation mode is selected again, the process returns to step S1. If the operation mode is not selected again, the process returns to step S20. That is, the portable reception terminal 20 continues the accounting process (step S20) when there is no power off or reselection of the operation mode.

Step S30 (FIG. 8): The mobile reception terminal 20 displays a maintenance mode screen (not shown) and executes maintenance processing (for example, various tests such as environment setting and communication test of the mobile reception terminal 20).

Step S32 (FIG. 8): The portable reception terminal 20 determines whether or not the power is off, as in step S12. If the power is not off, the process proceeds to step S34. If the power is off, the flowchart of FIG. 8 ends.
Step S34 (FIG. 8): The mobile reception terminal 20 determines whether or not the operation mode has been reselected. That is, the display is switched from the maintenance mode screen (not shown) to the mode selection screen (see FIG. 4A), and it is determined whether any operation mode is selected via the mode selection screen. If the operation mode is selected again, the process returns to step S1. If the operation mode is not selected again, the process returns to step S30. That is, the portable reception terminal 20 continues the maintenance process (step S30) when there is no power off or reselection of the operation mode.

  As described above, according to the ordering system 1 of the present embodiment, when the order mode (first mode) is set, the portable reception terminal 20 executes the order process and transmits the order data to the management apparatus 10, and the kitchen printer 40 Print customer's serving slip and kitchen slip. At the time of setting the order mode, the POS terminal device 30 executes accounting processing, and the POS terminal device 30 prints an accounting receipt. On the other hand, when the accounting mode (second mode) is set, the mobile reception terminal 20 executes accounting processing in place of the POS terminal device 30, and the kitchen printer 40 prints an accounting receipt in place of the POS terminal device 30. Therefore, even if the POS terminal device 30 is down, accounting can be performed quickly and easily.

  Further, according to the ordering system 1 of the present embodiment, since the operation mode switching setting is performed on the mobile reception terminal 20, for example, compared to the case where the switching setting is performed by another device such as the management device 10. It is possible to perform accounting more quickly and more easily. Further, even when a customer who makes a checkout and a customer who newly visits the store and receives an order are mixed, the order mode and the checkout mode can be switched appropriately to meet the customer's request promptly.

  Further, in the ordering system 1 of the present embodiment, as described above, the management apparatus 10 uses the POS terminal apparatus 30 to transmit the accounting data (the accounting data of the PDA flag “1”) that was accounted for by the mobile reception terminal 20 in the accounting mode. Since it can be automatically added to the actual accounting data (PDA flag “0” accounting data), it is very convenient compared to the prior art.

  In addition, the management device 10 stores the accounting data accounted for by the portable reception terminal 20 in the accounting mode and the accounting data calculated by the POS terminal device 30 by distinguishing them by the PDA flag, so that the accounting processing performed by the portable reception terminal 20 is performed. It is possible to easily and quickly confirm the total amount of money and the contents of each transaction.

  Note that the mobile reception terminal 20 that has processed the order transmits order data including device identification information (device number of the mobile reception terminal 20) to the management device 10, and the management device 10 stores the order data including the device identification information in the order file. You may make it store in. Similarly, the mobile reception terminal 20 that has performed the accounting process may transmit a print request including the device identification information to the management device 10, and the management device 10 may store the accounting data including the device identification information in the accounting file. In the case of accounting data including device identification information, the device identification information can be substituted, and therefore the PDA flag may not be included in the accounting data.

  In the above embodiment, the management device 10 counts information based on the accounting data accounted for by the POS terminal device 30 and information based on the accounting data accounted for by the mobile reception terminal 20 based on the value of the PDA flag. However, in the aspect in which the accounting data includes device identification information that can identify the device for which accounting processing has been performed, for example, aggregated information for each mobile reception terminal 20 that has been subjected to accounting processing is generated. May be.

  The management device 10 refers to the source address (for example, IP address, MAC address) of the print request, and the accounting data generated after receiving the print request is the accounting data based on the accounting processing of the POS terminal device 30. It may be determined whether or not there is accounting data based on the accounting processing of the mobile reception terminal 20. Further, when receiving a print request including device identification information, the management device 10 refers to the device identification information, and the accounting data generated after receiving the print request is an accounting based on the accounting processing of the POS terminal device 30. You may make it discriminate | determine whether it is data or the accounting data based on the accounting process of the portable reception terminal 20.

  Moreover, each screen and screen transition shown in FIG. 4 are examples. For example, in the flowchart of FIG. 8, it has been described that the mode selection screen is displayed when the mobile reception terminal 20 is powered on. However, when the mobile reception terminal 20 is powered on, the operation mode is set to a preset reference mode (eg, order mode). Then, the mode selection screen may be displayed according to the operation by the store clerk. Further, the mobile reception terminal 20 does not necessarily have a mode selection screen. For example, the operation mode may be sequentially switched every time a predetermined operation is performed (for example, when the button 218a is pressed once in the order mode which is the reference mode, the order mode is switched to the accounting mode, and the button is operated in the accounting mode. When the user presses 218a once, the mode is switched from the accounting mode to the maintenance mode, and when the button 218a is pressed once during the maintenance mode, the maintenance mode may return to the order mode again.

  In the above-described embodiment, the operation mode switching setting is performed on the portable reception terminal 20, but the operation mode switching setting may be performed in the management apparatus 10 instead of or in addition to the above. For example, the management apparatus 10 displays a terminal designation screen for designating the mobile reception terminal 20 that is the target for switching the operation mode and a mode setting screen for setting the operation mode, and control information for controlling the operation mode set on the mode setting screen. The mobile reception terminal 20 that has transmitted to the mobile reception terminal 20 specified on the terminal specification screen and received the control information may switch the operation mode according to the operation control information.

  In addition, when receiving the above-described control information, the mobile reception terminal 20 may switch the operation mode immediately after reception, or switch the operation mode according to a store clerk's operation (for example, confirmation key press). Alternatively, if the process is in progress, the operation mode may be switched immediately after the process ends (or according to the operation of the store clerk).

  Note that it is determined whether or not the accounting process in the POS terminal device 30 is executable, and when it is determined that the accounting process in the POS terminal device 30 is not executable, the operation mode is set to the accounting mode. Also good. For example, the management device 10 monitors whether or not the accounting process of the POS terminal device 30 can be executed, and determines that the accounting process in the POS terminal device 30 cannot be executed as a result of the monitoring. May be transmitted to the mobile reception terminal 20 (all mobile reception terminals 20 or a specific mobile reception terminal 20 determined in advance). Note that, for example, the monitoring method periodically transmits dummy information for communication test from the management device 10 to the POS terminal device 30, and whether or not communication with the POS terminal device 30 is possible based on whether or not there is a response (reception). The dummy information as described above may be periodically transmitted from the POS terminal device 30 to the management device 10, and communication with the POS terminal device 30 may be determined based on whether or not the dummy information is received. You may confirm whether it is possible.

  If the management device 10 determines that the accounting process in the POS terminal device 30 is not executable as a result of the monitoring, the management device 10 transmits control information for controlling the accounting mode to the mobile reception terminal 20 instead of the message. You may make it do.

  Whether or not the mobile reception terminal 20 (each mobile reception terminal 20 or a predetermined specific mobile reception terminal 20) can execute the accounting process in the POS terminal device 30 in place of the management device 10. And the operation mode may be set to the accounting mode.

  As mentioned above, although embodiment of this invention was explained in full detail with reference to drawings, the concrete structure is not restricted to this embodiment, The design etc. of the range which does not deviate from the summary of this invention are included.

  Note that an ordering is performed by recording a program for executing each process of the ordering system 1 of the present invention on a computer-readable recording medium, causing the computer system to read and execute the program recorded on the recording medium. You may perform the various process mentioned above which concerns on each process of the system 1. FIG. Here, the “computer system” may include an OS and hardware such as peripheral devices. Further, the “computer system” includes a homepage providing environment (or display environment) if a WWW system is used. The “computer-readable recording medium” means a flexible disk, a magneto-optical disk, a ROM, a writable nonvolatile memory such as a flash memory, a portable medium such as a CD-ROM, a hard disk built in a computer system, etc. This is a storage device.

  Further, the “computer-readable recording medium” is a volatile memory (for example, DRAM (Dynamic Random Access Memory) inside a computer system that becomes a server or a client when a program is transmitted via a network such as the Internet or a communication line such as a telephone line. )) As well as those that hold programs for a certain period of time. The program may be transmitted from a computer system storing the program in a storage device or the like to another computer system via a transmission medium or by a transmission wave in the transmission medium. Here, the “transmission medium” for transmitting the program refers to a medium having a function of transmitting information, such as a network (communication network) such as the Internet or a communication line (communication line) such as a telephone line. The program may be for realizing a part of the functions described above. Furthermore, what can implement | achieve the function mentioned above in combination with the program already recorded on the computer system, what is called a difference file (difference program) may be sufficient.

The embodiment of the present invention has been described in detail with reference to the drawings. However, the specific configuration is not limited to this embodiment, and includes designs and the like that do not depart from the gist of the present invention.
The following additional notes are disclosed regarding the ticket issuing machine 10 shown in the embodiment.
(Appendix 1)
A mobile reception terminal for receiving customer orders, a printer for transmitting order information received at the mobile reception terminal to the kitchen, and a management device for managing the order information received at the mobile reception terminal for each customer An ordering system comprising a POS terminal device,
A first mode for receiving a customer order at the mobile reception terminal and outputting order information received at the mobile reception terminal from the printer;
A second mode of accounting based on the order information for each customer at the mobile reception terminal, and outputting the accounting information calculated at the mobile reception terminal from the printer;
An ordering system comprising:
(Appendix 2)
The mobile reception terminal is
The ordering system according to claim 1, further comprising mode setting receiving means for receiving a setting operation to the first mode or the second mode by a store clerk.
(Appendix 3)
The management device
The ordering system according to appendix 1 or appendix 2, characterized in that the accounting information accounted for by the portable reception terminal in the second mode is added to the actual accounting information accounted for by the POS terminal device.
(Appendix 4)
The management device
The ordering according to any one of appendix 1 to appendix 3, wherein the accounting information accounted for by the portable reception terminal in the second mode and the accounting information accounted for by the POS terminal device are stored separately. system.

DESCRIPTION OF SYMBOLS 1 ... Ordering system 10 ... Management apparatus 20 ... Mobile reception terminal 30 ... POS (Point Of Sales) terminal apparatus 40 ... Kitchen printer 50 ... Access point 60 ... Router 90 ... LAN 200 ... CPU 210 ... ROM 212 ... RAM 214 ... Liquid crystal display Device 216 ... Audio output unit 217 ... Speaker 218 ... Operation unit 220 ... Wireless communication unit 221 ... Antenna 222 ... Clock circuit 290 ... Bus line

Claims (2)

A mobile reception terminal for receiving customer orders, a printer for transmitting order information received at the mobile reception terminal to the kitchen, and a management device for managing the order information received at the mobile reception terminal for each customer An ordering system comprising a POS terminal device,
A first mode for receiving a customer order at the mobile reception terminal and outputting order information received at the mobile reception terminal from the printer;
A second mode of accounting based on the order information for each customer at the mobile reception terminal, and outputting the accounting information calculated at the mobile reception terminal from the printer;
With
The management device or the portable reception terminal determines whether or not the accounting at the POS terminal device is feasible, and when it is determined that the accounting at the POS terminal device is impossible, the accounting is performed in the second mode. An ordering system characterized by being controlled to perform. The management device
2. The ordering system according to claim 1, wherein the accounting information accounted for by the portable reception terminal in the second mode is added to the result of accounting information accounted for by the POS terminal device.

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