JP6353413B2 - Order receiving apparatus and program - Google Patents

Description

Embodiments of the present invention relates to an order-taking equipment you and program.

  2. Description of the Related Art Conventionally, in many restaurants such as family restaurants, processing devices that perform processing related to various operations such as a menu item order receiving operation and an accounting operation are used. In such a processing apparatus, an operation of a store clerk who is a user is input by the input device, and a process corresponding to the input operation is executed. Specifically, in the case of a system used in a restaurant, the input device and the processing device are, for example, an order terminal and a station (server), respectively.

  Conventionally, a call button (transmitter) is installed on a table in a family restaurant or the like. A visitor can call a store clerk by pressing a call button, for example, when determining a menu and placing an order. The salesclerk call system using such a call button includes a display that displays the number (table number) of the call button that has been called. The store clerk can easily recognize which table customer is calling the store clerk by looking at the call button number (table number) displayed on the display.

  By the way, the number (table number) of the call button displayed on the display unit is erased by an erase operation using a dedicated deletion device (for example, a keyboard) connected to the display unit after corresponding to the call. .

  However, according to the conventional store clerk calling system, after a call response such as an additional order or confirmation of the order status, the erase operation must be performed by moving to the installation location of the dedicated deletion device (for example, a keyboard), It was a burden on the clerk. In addition, after a call is handled, a store clerk may forget to perform a erasing operation using an erasing device (for example, a keyboard).

An object of the present invention is to solve is to provide an order accepting equipment you and program it is possible to reduce the time and effort to move to the location of the erase only machine of the clerk call system.

The order receiving apparatus according to the embodiment receives at least order information related to an order in an order receiving apparatus connected to a server connected to a display that displays an identification number for identifying a table for which a call operation has been performed. Including data transmission means for generating data related to customer handling processing and transmitting the data to the server, specifying means for specifying the table that has performed the customer handling processing, and the table specified by the specifying means in the display Instructing means for instructing to erase the display of the corresponding identification number, and an erasing signal transmitting means for transmitting an erasing signal for erasing the display of the identification number on the display based on an instruction from the instructing means .

FIG. 1 is a system configuration diagram showing the configuration of the order processing system according to the first embodiment. FIG. 2 is a plan view showing the appearance of the order terminal. FIG. 3 is a block diagram showing electrical connection of hardware of the order terminal. FIG. 4 is a block diagram showing electrical connection of hardware constituting the station. FIG. 5 is a block diagram showing a function related to the call processing (call number) of the order terminal and a function related to the call processing (call number) of the station. FIG. 6 is a flowchart illustrating an example of the flow of the consumption process. FIG. 7 is a diagram showing an example of screen transition in the clearing process of the calling number (table number) of the order terminal. FIG. 8 is a block diagram illustrating a function related to a call number (table number) clearing process of an order terminal and a function related to a station call number (table number) clearing process according to the second embodiment. FIG. 9 is a flowchart illustrating an example of the flow of the consumption process.

(First embodiment)
FIG. 1 is a system configuration diagram showing a configuration of an order processing system 100 according to the first embodiment. The order processing system 100 can be used in various facilities that provide a food service or a product sales service in response to a customer order such as a restaurant or a store. However, in the following, the order processing system 100 configured to be adapted for use in restaurants will be described.

  In the order processing system 100, a plurality of information terminals 1, a plurality of order terminals 2, a plurality of slip printers 3 and a station 4 are connected to a LAN (Local Area Network) 5. However, the order terminal 2 is connected to the LAN 5 via the wireless access point 6. Although two information terminals 1, two order terminals 2 and slip printers 3 are illustrated in FIG. 1, the number thereof is arbitrary. Only one information terminal 1, order terminal 2, and slip printer 3 may be provided.

  The information terminal 1 is a PC (Personal Computer), a POS (Point of Sales) terminal, or the like, and is installed on a customer service floor or a checkout counter, for example. The information terminal 1 performs processing related to various operations such as a guidance operation for customers, an order receiving operation, a serving (distribution) operation, or an accounting operation. In the information terminal 1 installed on the customer service floor, processing relating to guidance work, order receiving work, and serving (distribution) work is mainly used. Further, in the information terminal 1 installed in the checkout counter, processing relating to accounting work is further used. In addition, the information terminal 1 is good also as what was specialized for the specific use by performing the process regarding only one part of said operation | work.

  The order terminal 2 includes a user interface in which a plurality of operation keys are arranged. The order terminal 2 functions as an order receiving device for inputting a user operation for order input through this user interface. The order terminal 2 generates order information according to the input operation, and wirelessly transmits the order information. The order information wirelessly transmitted from the order terminal 2 is transmitted to the station 4 via the wireless access point 6 and the LAN 5.

  The slip printer 3 is installed on, for example, a customer service floor or a kitchen. The slip printer 3 installed on the customer service floor prints an order slip based on the order information for the customer. That is, the slip printer 3 installed on the customer service floor is used as a so-called customer printer. The slip printer 3 installed in the kitchen prints a cooking instruction slip based on the order information for the cook. That is, the slip printer 3 installed in the kitchen is used as a so-called kitchen printer.

  The station 4 is a server that is installed in, for example, a backyard and performs processing related to management operations related to restaurant business by collecting and processing various information transmitted from the information terminal 1 and the order terminal 2. The station 4 also performs management processing of information that is commonly used by the plurality of information terminals 1.

  In general, in the order processing system 100, when a user performs an operation for inputting an order at the information terminal 1 or the order terminal 2, the order information generated at the information terminal 1 or the order terminal 2 according to the operation. Is transmitted to the station 4 via the LAN 5. The station 4 manages the incoming order information for an accounting process or a totaling process. The station 4 transmits order information to the slip printer 3 via the LAN 5. The slip printer 3 prints a cooking instruction slip and an order slip having contents corresponding to the incoming order information.

  In addition, the order processing system 100 includes a salesclerk call system 101. The salesclerk call system 101 includes a plurality of call buttons (transmitters) 102 and a display (receiver) 103.

  The call button (transmitter) 102 is installed on each table in the store. A call button (transmitter) 102 is operated when a customer calls a store clerk in order to confirm an order or order status.

  The call button (transmitter) 102 includes a control unit, a call switch operated by a customer, and a transmission circuit (all not shown).

  The control unit includes a storage unit that stores a number corresponding to the number of a table to be installed, an encoding circuit for encoding the control unit, and a control circuit (CPU (Central Processing Unit), ROM ( Read Only Memory), RAM (Random Access Memory), etc.).

  The transmission circuit is a specific low power wireless module. The transmission circuit wirelessly transmits a call signal based on the operation of the call switch to the display (receiver) 103. In the call signal, at least a control bit and a number code bit corresponding to a table number or the like are superimposed.

  The display (receiver) 103 is installed at a position where it can be seen from a position where it cannot be seen from the passenger seat or a position where a store clerk is working or waiting, and does not hinder traffic. The display (receiver) 103 displays the number (table number) of the call button (transmitter) 102 operated by the customer. The display (receiver) 103 is connected to the station 4 via the LAN 5.

  The display (receiver) 103 includes a display unit 103a. The display (receiver) 103 includes a receiving circuit, a control unit, and a driving circuit (none of which are shown). The receiving circuit is a specific low power wireless module. The reception circuit receives a call signal (transmission signal) transmitted from the transmission circuit of the call button (transmitter) 102.

  The control unit controls the encoding circuit for encoding to identify the type of transmission signal received by the receiving circuit, the storage circuit for storing the number corresponding to the encoded table, etc., and other general controls. A control circuit (comprising a CPU, ROM, RAM, etc.) for performing is provided.

  The drive circuit is driven by an output signal from the control unit.

  The display unit 103a is driven and controlled by a driving circuit. The display unit 103a includes a plurality of display windows as shown in FIG. The display window displays a call number (table number) that is an identification number in the order in which calls are made from the left end to the right end, for example, and allows the store clerk to recognize them.

  Next, the order terminal 2 will be described. Here, FIG. 2 is a plan view showing the external appearance of the order terminal 2, and FIG. 3 is a block diagram showing electrical connection of hardware of the order terminal 2. As shown in FIG.

  The order terminal 2 includes, as a portable main body, a first member 21 disposed on the left side in FIG. 2 and a second member 22 disposed on the right side in FIG. Each of the first member 21 and the second member 22 has a substantially rectangular parallelepiped shape. The second member 22 is rotatably connected to the first member 21 via a stopper 23 such as a hinge. With this stopper 23, the second member 22 opens and closes with respect to the first member 21 between the opened state (FIG. 2) and the closed state (not shown).

  In the first member 21, a touch panel 24 that is a display operation unit is disposed on a surface 21 </ b> A that is exposed to the outside when the second member 22 is opened with respect to the first member 21. In FIG. 2, a side key 25 is provided on the left side surface 21B. In the second member 22, a membrane type keyboard 26 is arranged on a surface 22 </ b> A exposed to the outside when the second member 22 is opened with respect to the first member 21.

  The touch panel 24 is a display operation unit. The touch panel 24 is configured by overlapping a touch panel sensor 242 as an operation unit on a screen of a liquid crystal display (hereinafter abbreviated as a display) 241 as a display unit, and is divided into a display input unit 24A and a numeric keypad unit 24B. Yes. Screen data to be described later is displayed on the display input unit 24A. The numeric keypad 24B includes “0” to “9” numeric keys, “return” key, “C” clear key, “update” key, “△” and “▽” up / down keys, “•” A decimal point key is placed.

  The membrane type keyboard 26 has a plurality of fixed keys on which characters and outlines are printed in a matrix on the surface. The membrane-type keyboard 26 has a feature that it is more resistant to dirt such as mud and liquid than other types of keyboards. Each fixed key is assigned a function for supporting the ordering work.

  The order terminal 2 has a control board 30 built in either the first member 21 or the second member 22. As shown in FIG. 3, the control board 30 is provided with a microcomputer 39, and the microcomputer 39 drives and controls each part. As shown in FIG. 3, the microcomputer 39 has a central processing unit (CPU) 31 that centrally controls each unit, a ROM (Read Only Memory) 32 via a bus line 38 such as an address bus and a data bus, A RAM (Random Access Memory) 33 is connected. A clock unit 34, a radio unit 35, a key controller 36, a touch panel controller 37, and a sound controller 40 are connected to such a microcomputer 39 via a bus line 38.

  The ROM 32 is a non-volatile memory that retains stored information even when the power is turned off, and stores fixed data such as a program including the control program 321 and setting data. The RAM 33 stores variable data such as screen data to be displayed on the display 241 and data transmitted to the station 4. The clock unit 34 measures the current date and time.

  The wireless unit 35 is a communication unit that controls transmission / reception of data to / from the wireless access point 6, and is a wireless communication device that executes, for example, wireless communication of the IEEE 802.11 standard.

  The key controller 36 monitors each fixed key of the side key 25 and the keyboard 26 and determines whether or not there is a key input.

  The touch panel controller 37 controls a screen displayed on the display 241 of the touch panel 24. The touch panel controller 37 detects a two-dimensional coordinate indicating a touch position on the screen based on a signal from the touch panel sensor 242.

  The sound controller 40 is a sound source device and outputs audio data to be reproduced to the speaker 41.

  The ROM 32 stores screen data to be displayed on the display input unit 24A of the display 241 of the order terminal 2 for each page.

  Next, the station 4 will be described. FIG. 4 is a block diagram showing electrical connection of hardware constituting the station 4.

  As shown in FIG. 4, the station 4 includes a microcomputer 301 that controls each unit of its own device. The microcomputer 301 includes a CPU 302 that is a microprocessor, a ROM 304 that stores in advance fixed information such as a control program via a bus line 303, and a RAM 305 that functions as a work area by storing various data in a rewritable manner. Have. Therefore, the microcomputer 301 constitutes an information processing unit that executes information processing. The RAM 305 is a non-volatile memory in whole or in part.

  A display / keyboard controller 306, an HDD 307, and a communication interface 308 are connected to the microcomputer 301 via a bus line 303.

  The display / keyboard controller 306 drives and controls the LCD 309 based on the image data, displays an image corresponding to the image data on the LCD 309, and takes in an input signal from the keyboard 310 into the microcomputer 301. The communication interface 308 enables data communication with other devices, that is, the wireless access point 6, the information terminal 1, the slip printer 3, and the display (receiver) 103 via the LAN 5.

  Here, the HDD 307 stores an order file 351 for storing order data wirelessly transmitted from the order terminal 2. The HDD 307 stores fixed data such as a program including the control program 352 and setting data.

  Subsequently, among various processes executed by the microcomputer 39 of the order terminal 2 in accordance with the control program 321 and various processes executed by the microcomputer 301 of the station 4 in accordance with the control program 352, the display (receiver) 103 displays the process. A process for clearing the called number (table number) will be described.

  Here, FIG. 5 shows a function related to a call number (table number) deletion process performed by the microcomputer 39 of the order terminal 2 and a call number (table number) deletion process performed by the microcomputer 301 of the station 4. FIG. 6 is a flow chart showing an example of the flow of processing for deleting the call numbers (table numbers) of the order terminal 2 and the station 4, and FIG. 7 is a call number (table number) of the display 241 of the order terminal 2. It is a figure which shows the example of a screen transition in the clearing process of ().

  As shown in FIG. 5, the microcomputer 39 of the order terminal 2 functions as a data transmission unit 391 and an erasure signal transmission unit 392 by operating according to the control program 321.

  The data transmission unit 391 generates data related to the customer service process including reception of order information related to the order, and transmits the data to the station 4.

  The erasure signal transmission means 392 transmits an erasure signal for erasing the display of the calling number (table number) on the display (receiver) 103. More specifically, the erasure signal transmission means 392 receives the call number (table number) displayed on the display (receiver) 103 and displays it on the display 241 of the touch panel 24. On the condition that the call number (table number) for identifying the table for which the customer-facing process has been performed is designated via the touch panel sensor 242, an erasure signal for erasing the display of the call number (table number) is transmitted.

  Further, as shown in FIG. 5, the microcomputer 301 of the station 4 operates as a data receiving unit 311 and a number notification unit 312 by operating according to the control program 352.

  The data receiving unit 311 receives from the order terminal 2 data related to customer-facing processing including at least reception of order information related to the order.

  The number notification means 312 notifies the order terminal 2 of the calling number (table number) displayed on the display (receiver) 103.

  Next, the flow of a call number (table number) clearing process displayed on the display (receiver) 103 by the order terminal 2 and the station 4 will be described.

  As shown in FIG. 6, the microcomputer 301 (number notifying means 312) of the station 4 acquires the latest display data from the display (receiver) 103 via the LAN 5 at a predetermined timing (step S1). More specifically, the microcomputer 301 of the station 4 acquires an ID code that is a table number corresponding to the table from the storage circuit of the display (receiver) 103.

  Next, the microcomputer 301 (number notification means 312) of the station 4 sends the latest display data (ID code) displayed on the display (receiver) 103 to all orders via the LAN 5 and the wireless access point 6. The terminal 2 is notified (step S2).

  The microcomputer 301 (number notification means 312) of the station 4 may notify the latest display data (table number) only when there is a change from the previous acquired data.

  On the other hand, when the microcomputer 39 (erase signal transmission means 392) of the order terminal 2 receives the latest display data (table number) (step S11), the call table display screen A shown in FIG. Is displayed on the display input unit 24A of the display 241 (step S12).

  As shown in FIG. 7A, the call table display screen A is the number (table number) of the call button (transmitter) 102 operated by the customer and displayed on the display (receiver) 103. It is a screen which displays the table number. On the call table display screen A shown in FIG. 7A, a number key K1 that allows selection of the number (table number) of the call button (transmitter) 102 operated by the customer is arranged.

  When the clerk goes to the table of the number (table number) of the call button (transmitter) 102 operated by the customer and completes the customer handling process, the corresponding call button (send) on the number key K1 on the call table display screen A is sent. Machine) 102 (table number). Here, the customer service process is, for example, an additional order or confirmation of the order status.

  When the microcomputer 39 (erase signal transmission means 392) of the order terminal 2 detects the operation of the number (table number) of the corresponding call button (transmitter) 102 in the number key K1 on the call table display screen A (step S13). ; Yes), as shown in FIG. 7B, the number (table number) on the call table display screen A is changed to invalid display, and the extinction key K2 is validated (step S14).

  Thereafter, when the microcomputer 39 (erase signal transmission means 392) of the order terminal 2 detects the operation of the erase key K2 on the call table display screen A (step S15; Yes), as shown in FIG. Then, an erasure signal corresponding to the number (table number) is transmitted to the display (receiver) 103 via the wireless unit 35 (step S16).

  When the display (receiver) 103 receives an erasure signal from the order terminal 2 via the wireless access point 6 and the LAN 5, the display device (receiver) 103 executes an erasure process from the storage circuit for the number (table number) related to the received erasure signal.

  As described above, according to the first embodiment, the order terminal 2 can delete the number (table number) of the call button (transmitter) 102, thereby moving to the place where the clerk call system delete apparatus is installed. Can be saved.

(Second Embodiment)
Next, a second embodiment will be described. The same parts as those in the first embodiment described above are denoted by the same reference numerals, and description thereof is omitted. In the present embodiment, after execution of the customer correspondence processing for the station 4, an erasure signal for erasing the display of the number (table number) for identifying the table that has performed the customer correspondence processing is transmitted to the display (receiver) 103. This is different from the first embodiment.

  Here, FIG. 8 shows a function related to the call-off process (table number) exhibited by the microcomputer 39 of the order terminal 2 according to the second embodiment and the call number (table) exhibited by the microcomputer 301 of the station 4. FIG. 9 is a flowchart showing an example of the flow of a call number (table number) clear process for the order terminal 2 and the station 4.

  As shown in FIG. 8, the microcomputer 39 of the order terminal 2 functions as data transmission means 391 by operating according to the control program 321.

  The data transmission unit 391 generates data related to the customer service process including reception of order information related to the order, and transmits the data to the station 4.

  Further, as shown in FIG. 8, the microcomputer 301 of the station 4 operates as a data receiving unit 311 and an erasing signal transmitting unit 313 by operating according to the control program 352.

  The data receiving unit 311 receives from the order terminal 2 data related to customer-facing processing including at least reception of order information related to the order.

  The erasure signal transmitting means 313 receives an erasure signal for erasing the display of the calling number (table number) for identifying the table that has performed the customer correspondence processing on the display (receiver) 103 after receiving the data relating to the customer correspondence processing. Send.

  Next, the flow of a call number (table number) clearing process displayed on the display (receiver) 103 by the order terminal 2 and the station 4 will be described.

  As shown in FIG. 9, the microcomputer 301 (erase signal transmission means 313) of the station 4 obtains the latest display data from the display (receiver) 103 via the LAN 5 at a predetermined timing (step S1). . More specifically, the microcomputer 301 of the station 4 acquires an ID code that is a table number corresponding to the table from the storage circuit of the display (receiver) 103.

  On the other hand, the microcomputer 39 (data transmission means 391) of the order terminal 2 completes the customer response process by the store clerk who went to the number (table number) table of the call button (transmitter) 102 operated by the customer. Data relating to the corresponding process is generated and transmitted to the station 4 (step S21). Here, the customer service process is, for example, an additional order or confirmation of the order status.

  Next, the microcomputer 301 (data receiving means 311) of the station 4 receives data related to the customer correspondence process from the order terminal 2 (step S3).

  In addition, the microcomputer 301 (erase signal transmission means 313) of the station 4 receives the data related to the customer-facing process (for example, the additional order in the called table), and the corresponding table acquires the latest acquired in step S1. In the case of the display data, a delete signal for deleting the display of the call number (table number) for identifying the table for which the customer-facing process has been performed is transmitted to the display (receiver) 103 via the communication interface 308 (step S4).

  When the display device (receiver) 103 receives an erasure signal from the station 4 via the LAN 5, the display device 103 performs an erasure process from the storage circuit of the number (table number) related to the received erasure signal.

  As described above, according to the second embodiment, the station 4 can move to the place where the erasure dedicated device of the clerk call system is installed by making the number (table number) of the call button (transmitter) 102 erasable. Time and effort can be reduced.

  Most of the reasons for customer calls are additional orders and confirmation of order status. For this reason, when these operations are completed at the order terminal 2, the calling state is also erased, so that it is possible to reduce the trouble of the erase operation and prevent forgetting to erase.

  Although several embodiments of the present invention have been described, these embodiments are presented by way of example and are not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the scope of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention, and are included in the invention described in the claims and the equivalents thereof.

  In the second embodiment, the microcomputer 301 (erase signal transmission unit 313) of the station 4 receives the data related to the customer processing (for example, the additional order in the called table) and then handles the customer. Although an erasure signal for erasing the display of the call number (table number) identifying the table that has been processed is transmitted to the display (receiver) 103, the present invention is not limited to this. For example, the microcomputer 39 (erase signal transmission means 392) of the order terminal 2 outputs an erase signal for erasing the display of the call number (table number) for identifying the table that has performed the customer correspondence process after the customer correspondence process is executed. You may make it transmit to the indicator (receiver) 103. FIG.

  The control program 321 executed in the order terminal 2 of the above embodiment is a file in an installable or executable format, such as a CD-ROM, a flexible disk (FD), a CD-R, a DVD (Digital Versatile Disk). You may comprise so that it may record and provide on a computer-readable recording medium.

  Further, the control program 321 executed by the order terminal 2 of the above embodiment may be configured to be stored by being stored on a computer connected to a network such as the Internet and downloaded via the network. Moreover, you may comprise so that the control program 321 performed with the order terminal 2 of the said embodiment may be provided or distributed via networks, such as the internet.

  The control program 352 executed in the station 4 of the above embodiment is a file in an installable format or an executable format, and is a computer such as a CD-ROM, a flexible disk (FD), a CD-R, a DVD (Digital Versatile Disk). The information may be provided by being recorded on a recording medium that can be read by the user.

  Further, the control program 352 executed in the station 4 of the above embodiment may be provided by being stored on a computer connected to a network such as the Internet and downloaded via the network. Further, the control program 352 executed by the station 4 of the above embodiment may be provided or distributed via a network such as the Internet.

2 Order Accepting Device 4 Server 24 Display Operation Unit 103 Display Unit 241 Display Unit 242 Operation Unit 311 Data Receiving Unit 312 Number Notification Unit 313 Erase Signal Transmitting Unit 391 Data Transmitting Unit 392 Erase Signal Transmitting Unit

Japanese Patent No. 3938782

Claims (4)

In the order receiving device connected to be able to communicate with a server connected to a display that displays an identification number for identifying a table that has been called,
Data transmitting means for generating data related to customer-facing processing including reception of order information relating to at least an order and transmitting the data to the server;
A specifying means for specifying a table that has performed the customer-facing process;
Instructing means for instructing to erase the display of the identification number corresponding to the table specified by the specifying means in the display device;
Based on an instruction from the instruction means, an erasure signal transmission means for transmitting an erasure signal for erasing the display of the identification number on the display unit;
An order receiving apparatus comprising: It further comprises a display operation unit arranged with the operation unit overlaid on the screen of the display unit,
The erasure signal transmission means receives the identification number displayed on the display unit and displays the identification number on the display unit of the display operation unit, and after executing the customer handling process, a table that has performed the customer handling process. On the condition that the identification number to be identified is specified through the operation unit, an erasing signal for erasing the display of the identification number is transmitted.
The order receiving apparatus according to claim 1, wherein: The erasure signal transmission means transmits an erasure signal for erasing the display of the identification number for identifying the table that has performed the customer correspondence processing after execution of the customer correspondence processing,
The order receiving apparatus according to claim 1, wherein: A computer that controls an order receiving device connected to a server connected to a display that displays an identification number for identifying a table that has been called;
Data transmitting means for generating data related to customer-facing processing including reception of order information relating to at least an order and transmitting the data to the server;
A specifying means for specifying a table that has performed the customer-facing process;
Instructing means for instructing to erase the display of the identification number corresponding to the table specified by the specifying means in the display device;
Based on an instruction from the instruction means, an erasure signal transmission means for transmitting an erasure signal for erasing the display of the identification number on the display unit;
Program to function as.

Images