JP2013174928A - Training device, training system and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To allow easy assessment of proficiency in the operation of an input device.SOLUTION: A training device for training a user on input operations related to ordering at each table intermittently generates simulated orders from any tables in a table list showing a list of multiple tables, and displays tables where the simulated orders are generated separately from other tables where no simulated order is generated. The training device receives a selection operation of one of the tables where the simulated order are generated and starts training of input operation related to the simulated order generated at the table for which the selection operation is received. The training device calculates first scores to evaluate a reception sequence of the simulated orders on the basis of a generation sequence of the simulated orders intermittently generated and a training start sequence of the simulated orders for each of which training of input operation has been started, and reports the calculated first score.

Description

  Embodiments described herein relate generally to a training apparatus, a training system, and a program.

  For example, in many restaurants such as family restaurants and taverns, processing devices are used to execute processing related to various operations such as a menu item order receiving operation and an accounting operation. In such a processing apparatus, an operation of a user such as a store clerk is input by an input device, and a process corresponding to the input operation is executed.

  Specifically, in the case of a system used in a restaurant, the input device and the processing device are, for example, an order terminal and a station (server), respectively. In this case, the order terminal inputs an operation for designating the menu item ordered by the customer. The order terminal generates order information including a list of menu items ordered based on the input operation, and transmits it to the station. The station performs creation of a cooking instruction slip and sales management processing based on the order information.

The user's proficiency with respect to the operation with the input device is planned in the actual work or in a simulated work formed by another store clerk playing the customer.
For these reasons, it is desirable to be able to easily master the operation of the input device, and in particular, it is desirable to easily master the operation when receiving orders from customers during busy periods. It was.

  In order to solve the above-described problem, the training apparatus according to the embodiment is a training apparatus that trains a user to perform an input operation for an order for each table, and a table list display unit that displays a list of a plurality of the tables; A simulated order from an arbitrary table among the plurality of tables is intermittently generated, and the table in which the simulated order is generated is displayed on the table list display unit in distinction from the table in which the simulated order has not been generated. Display control means for selecting, selection operation means for receiving a selection operation of the table in which the simulated order is generated from the table displayed in a list, and the simulated order generated in the table in which the selection operation is received Training start means for starting input operation training, and the simulation generated intermittently A calculating means for calculating a first score for evaluating the order of acceptance of the simulated order based on the order of occurrence of the sentences and the training start order of the simulated order for which input operation training has been started; and Informing means for informing the first score.

  In addition, the training system of the embodiment includes at least one server device and a terminal device, and is a training system that allows a user to train an input operation related to an order for each table, and displays a list of a plurality of the tables. The table list display means and a simulated order from any of the plurality of tables are intermittently generated, and the table in which the simulated order is generated is distinguished from the table in which the simulated order is not generated. Display control means to be displayed on the table list display means, selection operation means for accepting a selection operation of the table in which the simulated order is generated from among the tables displayed in the list, and generated in the table where the selection operation is accepted Start training to start training for input operations related to the simulated order A first score that evaluates the order in which the simulated orders are received, based on the order of the simulated orders generated intermittently and the training start order of the simulated orders in which input operation training has started. Calculating means for calculating the first score and notifying means for notifying the calculated first score, and the server device includes at least one of the display control means, the training start means, and the calculation means. The terminal device includes: the display control unit, the training start unit, and the calculation unit that the server device does not include, the table list display unit, the selection operation unit, and the notification unit. Prepare.

  In addition, the program of the embodiment includes a training apparatus computer that trains a user to perform an input operation related to an order for each table, a table list display unit that displays a list of the plurality of tables, and an arbitrary one of the plurality of tables. Display control means for intermittently generating a simulated order from the table, and displaying the table on which the simulated order is generated on the table list display means in distinction from the table on which the simulated order is not generated, and a list display Training for starting selection operation means for receiving a selection operation of a table in which the simulated order is generated from the tables that have been generated, and input operation relating to the simulated order generated in the table for which the selection operation has been received Start means, the order of occurrence of the simulated orders generated intermittently, and the input operation. And calculating means for calculating a first score for evaluating the order of acceptance of the simulated order based on the training start order of the simulated order for which training of the first time is started, and reporting the calculated first score. It functions as a notification means.

FIG. 1 is a diagram illustrating a configuration of an order processing system according to an embodiment. FIG. 2 is a block diagram showing the configuration of the information terminal. FIG. 3 is a diagram schematically illustrating an example of a training course database. FIG. 4 is a diagram schematically illustrating an example of a training situation database. FIG. 5 is a diagram illustrating an example of information described in the scoring setting file. FIG. 6 is a diagram illustrating an example of a display screen including a course selection image. FIG. 7 is a flowchart illustrating an example of the training process. FIG. 8 is a diagram illustrating an example of a display screen including a table list image. FIG. 9 is a flowchart illustrating an example of processing related to training for input operations. FIG. 10 is a diagram illustrating an example of a display screen including a moving image. FIG. 11 is a flowchart illustrating an example of the score calculation process. FIG. 12 is a diagram illustrating an example of a display screen including a score image. FIG. 13 is a diagram illustrating a configuration of a training system using a cloud system.

  Hereinafter, an embodiment will be described with reference to the drawings. FIG. 1 is a diagram illustrating a configuration of an order processing system 100 according to an embodiment.

  The order processing system 100 can be used in various facilities that provide a food service or a product sales service in response to a customer order such as a restaurant or a store. However, in the following, the order processing system 100 configured to be adapted for use in restaurants will be described.

  The order processing system 100 is configured by connecting a plurality of information terminals 1, a plurality of handy terminals 2, a plurality of slip printers 3 and a station 4 to a LAN (local area network) 5. However, the handy terminal 2 is connected to the LAN 5 via the wireless access point 6. Although two information terminals 1, two handy terminals 2, and slip printers 3 are shown in FIG. 1, the number thereof is arbitrary. Only one information terminal 1, handy terminal 2, and slip printer 3 may be provided.

  The information terminal 1 is installed on a customer service floor or a checkout counter, for example. Processing related to various operations such as customer guidance, ordering, serving (distribution), or accounting. In the information terminal 1 installed on the customer service floor, processing relating to guidance work, order receiving work, and serving (distribution) work is mainly used. In the information terminal 1 installed in the checkout counter, processing related to accounting work is further used. In addition, the information terminal 1 is good also as what was specialized for the specific use by performing the process regarding only one part of said operation | work. At least one of the information terminals 1 has a function of executing a training process described later and functions as a training device.

  The handy terminal 2 includes a user interface in which a plurality of operation keys such as soft keys and hard keys are arranged, and functions as an input device for inputting a user operation for order input through the user interface. The handy terminal 2 generates order information according to the input operation, and wirelessly transmits the order information. The order information wirelessly transmitted from the handy terminal 2 is transmitted to the station 4 via the wireless access point 6 and the LAN 5.

  The slip printer 3 is installed on, for example, a customer service floor or a kitchen. The slip printer 3 installed on the customer service floor prints an order slip based on the order information for the customer. That is, the slip printer 3 installed on the customer service floor is used as a so-called customer printer. The slip printer 3 installed in the kitchen prints a cooking instruction slip based on the order information for the cook. That is, the slip printer 3 installed in the kitchen is used as a so-called kitchen printer.

  The station 4 is installed in, for example, a backyard, performs a totaling process on various types of information transmitted from the information terminal 1, and performs a process related to a management operation related to the business of a restaurant. In addition, the station 4 may perform management processing of information used in common by the plurality of information terminals 1.

  FIG. 2 is a block diagram showing the configuration of the information terminal 1. As shown in FIG. 2, the information terminal 1 includes a liquid crystal display (LCD) 1a, a display controller 1b, a speaker 1c, a sound controller 1d, a touch sensor 1e, a touch sensor controller 1f, and a peripheral device interface (peripheral device I / F) 1g. , Communication interface (communication I / F) 1h, ROM (read-only memory) 1i, RAM (random-access memory) 1j, HDD (hard disk drive) 1k, and CPU (central processing unit) 1m. Among these, the display controller 1b, the sound controller 1d, the touch sensor controller 1f, the peripheral device interface 1g, the communication interface 1h, the ROM 1i, the RAM 1j, the HDD 1k, and the CPU 1m are respectively connected to the bus lines. The LCD 1a, the speaker 1c, and the touch sensor 1e are connected to the display controller 1b, the sound controller 1d, and the touch sensor controller 1f, respectively.

  The LCD 1a is driven by the display controller 1b to display an image. The display controller 1b drives the LCD 1a so that an image corresponding to the image data transferred under the control of the CPU 1m is displayed.

  The speaker 1c reproduces the sound driven by the sound controller 1d. The sound controller 1d drives the speaker 1c so that a sound corresponding to the sound data transferred under the control of the CPU 1m is reproduced.

  The touch sensor 1e is stacked on the display surface of the LCD 1a. The touch sensor 1e outputs a detection signal corresponding to the touch position when the user touches the display screen of the LCD 1a. The touch sensor controller 1f obtains coordinate information representing the touch position based on the detection signal output from the touch sensor 1e, and sends this coordinate information to the CPU 1m. The touch sensor 1e is used as one of input devices for inputting a user's operation for training when performing training.

  Peripheral devices such as the printer 7 and the customer display device 8 are connected to the peripheral device interface 1g as necessary. The peripheral device interface 1g communicates with a connected peripheral device. As the peripheral device interface 1g, an interface circuit conforming to a universal standard of USB (universal serial bus) can be used. The printer 7 is used for printing an order slip, a receipt slip or various journals. The customer surface display device 8 is used to display an image for presenting a transaction result, advertisement information, or the like to a customer. At least one of the printer 7 and the customer display device 8 may be built in the information terminal 1.

  The communication interface 1 h communicates with the slip printer 3 and the station 4 via the LAN 5. As the communication interface 1h, an interface circuit conforming to a general-purpose standard such as Ethernet (registered trademark) can be used.

  The ROM 1i stores a program describing a processing procedure of the CPU 1m, data necessary for the CPU 1m to execute various processes, and the like.

  The RAM 1j stores data necessary for the CPU 1m to execute various processes as necessary. For example, the RAM 1j stores image information representing an image displayed on the LCD 1a. The RAM 1j is also used as a work area when the CPU 1m performs various processes.

  The HDD 1k stores a program describing a processing procedure of the CPU 1m, data necessary for the CPU 1m to execute various processes, and the like. The HDD 1k stores a database related to menu items provided at a restaurant where the order processing system 100 is installed. The HDD 1k stores data of an input interface image that looks like a user interface in the handy terminal 2. The HDD 1k stores a training course database describing the contents of each of a plurality of training courses. The HDD 1k stores a training situation database that describes the training situation for each of a plurality of salesclerks. The HDD 1k stores a plurality of moving image files to be played back during the training process. The HDD 1k corresponds to each of a plurality of training courses, and stores a scoring setting file describing information for scoring user operations in each course.

  The CPU 1m executes various processes and training processes related to the various tasks described above according to programs stored in the ROM 1i and the HDD 1k. Further, the CPU 1m has a time measuring function by RTC (Real Time Clock).

  The information terminal 1 may be sold or transferred while the program is stored in the ROM 1i or the HDD 1k, or the program stored or transferred by the state stored in the storage medium or communication via a communication line. May be arbitrarily installed in the information terminal 1. As the above storage medium, any type of media such as a magnetic disk, a magneto-optical disk, an optical disk, or a semiconductor memory can be used.

  FIG. 3 is a diagram schematically illustrating an example of a training course database. As shown in FIG. 3, the training course database includes data records corresponding to each of a plurality of training courses. Each data record includes information fields related to title, required time, class, moving image file name, prescribed order item, and scoring setting file name. Information described in the information field regarding the title represents a title for identifying the training course. The information described in the information field regarding the required time represents the required time for each training. The information described in the information field related to the class represents information indicating the difficulty level. The information described in the information field regarding the moving image file name represents the identification name of the moving image file to be used. The information described in the information field regarding the prescribed order item represents the item to be input as the order item. The information described in the information field regarding the scoring setting file name represents the identification name of the scoring setting file describing the setting for scoring according to each training course.

  FIG. 4 is a diagram schematically illustrating an example of a training situation database. As shown in FIG. 4, the training situation database includes data records corresponding to each of a plurality of users (here, clerk). Each data record includes a user name, a completion flag for each training course, and an information field regarding a proficiency level. The information described in the information field regarding the user name represents a name for identifying the user. The completed flag represents the end status of the training for each training course as either 0 (not completed) or 1 (ended). Information described in the information field related to the proficiency level represents a proficiency level representing the proficiency level for the operation of the handy terminal 2.

  FIG. 5 is a diagram illustrating an example of information described in the scoring setting file. As shown in FIG. 5, the scoring setting file is a set of setting information including information regarding an operation number, a normal operation, a normal period, and a recommended period.

  The operation number represents a number assigned to each operation to be performed by the user in accordance with the triggering event represented by the moving image in the training according to the order of the timing at which the operation should be performed. The regular operation represents the content of the regular operation that should be performed by the user in the operation assigned with the operation number included in the same setting information. The regular period represents a period during which an operation with the operation number included in the same setting information is allowed. The recommended period represents a recommended period during which an operation assigned with an operation number included in the same setting is to be performed.

  The first setting information in FIG. 5 is related to the case where the moving image represents the operation of the customer ordering ice coffee as an opportunity event, and the operation of pressing the “ice coffee” key is a normal operation, which is a moving image. It should be performed in a period in which the elapsed time of the image is “00:10” to “00:20”, and more preferably in a period in which the elapsed time of the moving image is “00:13” to “00:17” Indicates that it should be done.

  Next, the operation of the order processing system 100 will be described. When the user performs an operation for inputting an order on the information terminal 1 or the handy terminal 2, the order information generated by the information terminal 1 or the handy terminal 2 according to the operation is transmitted to the station 4 via the LAN 5. The station 4 manages the incoming order information for an accounting process or a totaling process. Further, the station 4 transmits the order information to the slip printer 3 via the LAN 5. The slip printer 3 prints a cooking instruction slip and an order slip having contents corresponding to the incoming order information.

  Now, when it is desired to train the operation on the handy terminal 2, the user can use the training function provided in the information terminal 1. In the information terminal 1 in which the activation of the training function is requested by the user, after the CPU 1m authenticates the user, the display controller generates a course selection image for selecting a training course and displays the course selection image. Direct to 1b. In response to this instruction, the display controller 1b drives the LCD 1a to display the corresponding course selection image.

  FIG. 6 is a diagram illustrating an example of a display screen including the course selection image 20. The course selection image 20 includes a course list image 21, an input interface image 22, and a guidance image 23.

  The course list image 21 shows a list of training courses registered in the training course database and training courses for performing training during busy times. In the example of FIG. 6, the course list image 21 includes moving image thumbnails 21a, 21b, 21c, 21d, 21e, 21f, 21g, and 21h of each training course. The course list image 21 includes the titles of the training courses and texts indicating the required time and contents, etc. below the moving image thumbnails 21a to 21h. The course list image 21 shows the moving image thumbnails 21a to 21h for each training course class. The input interface image 22 is an image that looks like the appearance of the user interface in the handy terminal 2. The guide image 23 includes a character string 23a and a mark 23b representing the user's proficiency level.

  The CPU 1m selects one of the training courses according to the user operation. Specifically, in response to the user performing an operation of touching one of the moving image thumbnails included in the course list image 21, the CPU 1m selects a training course related to the touched moving image thumbnail. For example, if an operation of touching the display area of the moving image thumbnail 21g in FIG. 6 is performed by the user, the CPU 1m selects a busy training course whose title is “Lunch”.

  The busy training course is a course for sequentially receiving orders generated intermittently at an arbitrary table in the store in order to cultivate the ability to receive orders accurately during busy times. Specifically, a list of tables arranged in the store is displayed in a busy training course. Then, a simulated order for training is intermittently generated at an arbitrary table among the tables, and the table in which the simulated order is generated is displayed in a list. The user selects a table in which a simulated order is intermittently generated, and performs an input operation of the simulated order using the input interface image 22. While the simulated order input operation is being performed, a simulated order may occur in another table. If the simulated order input operation is not performed in the order in which the simulated order occurs, the training course scores (points) Is deducted. Therefore, the user becomes conscious of the order in which the mock orders are generated without paying attention only to the operation of inputting the mock orders using the input interface image 22, and the ability to receive the orders accurately during busy times is cultivated. It will be.

  Hereinafter, the details of the training process when the busy training course is selected will be described. FIG. 7 is a flowchart illustrating an example of the training process.

  As shown in FIG. 7, when a busy training course is selected by selecting the video thumbnails 21g and 21h, the CPU 1m uses a table list image simulating a list of tables installed in the store as table list display means. Is displayed on the LCD 1a (S1). The table list image is stored in advance in, for example, the HDD 1k.

  FIG. 8 is a diagram illustrating an example of a display screen including the table list image 32. As shown in FIG. 8, the training image 30 after the start of the training process includes a table list image 32 in addition to the input interface image 22 described above. The table list image 32 shows a list of tables installed in the store. In the example of FIG. 8, the table list image 32 includes table icons 321 to 328 corresponding to “table 1” to “table 8”.

  Next, the CPU 1m generates a simulated order with an arbitrary table (S2). Here, the table in which the simulated order is generated may be random. Further, the mock order is selected at random from the courses of “beginner”, “intermediate”, and “advanced” in which the prescribed order items are set in the training course database illustrated in FIG. The simulated order to be selected may be selected according to the selection of “lunch edition” of the moving image thumbnail 21g and “dinner edition” of the moving image thumbnail 21h. For example, in the “lunch edition”, courses suitable for lunch time, such as “1 customer”, “2 customers”, “takeout”, etc. may be set in advance and selected from the set courses. .

  Next, the CPU 1m as the display control means displays on the table list image 32 that a simulated order has occurred in an arbitrary table (S3). Specifically, the table icon of the table in which the simulated order is generated is displayed in a different manner from the other table icons by reversing, shading, or superimposing icons. This distinct display may be anything that can be discriminated to the extent that the user can identify, and in addition to inversion, shading, and icon superposition display, the color, shape, and the like may be changed. In the example of FIG. 8, a table icon 326 is shaded and displayed, indicating a table in which a simulated order has occurred.

  Next, the CPU 1m stacks the generation of the simulated order for the table in the RAM 1j. That is, the CPU 1m stores, in the RAM 1j, the generation order of the simulated orders in the table as stacked information (S4). More specifically, the generation order is stored by stacking in an array secured in a predetermined area of the RAM 1j, for example. The generation time of the simulated order in the table may be stored in an array secured in a predetermined area of the RAM 1j. By storing the generation time of the simulated order in this way, it is possible to measure the time from when the simulated order is generated until training of the input operation of the simulated order is started.

  Next, the CPU 1m receives from the touch sensor 1e as the selection operation means a selection operation of the table icon relating to the table for which the simulated order is generated from the table list image 32, and selects the table for which the simulated order has been generated. The presence or absence is determined (S5). When there is an operation for selecting a table for which a simulated order has been generated (S5: YES), the CPU 1m stores the selection order of the selected table in the RAM 1j (S6). The table selection order may be performed, for example, by stacking in an array secured in a predetermined area of the RAM 1j, or the time when the table selection operation is performed, similar to the order of generation of simulated orders. . Next, the CPU 1m as a training start unit starts training for an input operation related to a simulated order generated in the table in which the selection operation is accepted (S7), and advances the process to S8. If there is no selection operation for the table on which the simulated order has been generated (S5: NO), the process proceeds to S8 without performing the processes of S6 and S7.

  Here, details of the processing relating to the training started in S7 will be described. FIG. 9 is a flowchart illustrating an example of processing related to training for input operations.

  As shown in FIG. 9, when the process is started in S7, the CPU 1m as the trigger event display means starts displaying a moving image corresponding to the training course selected as the simulated order (S20). For example, when a training course whose title is “2 guests” is selected, the CPU 1m acquires “Futari.mpg” as a moving image file name in accordance with the training course database, and uses this file name as a moving image file stored in the HDD 1k. A training image including a moving image based thereon is generated, and the display controller 1b is instructed to display the training image. In response to this instruction, the display controller 1b drives the LCD 1a to display the corresponding training image. Note that the CPU 1m instructs the sound controller 1d to reproduce sound corresponding to the sound data included in the moving image file. In response to this instruction, the sound controller 1d drives the speaker 1c so as to reproduce the corresponding sound.

  FIG. 10 is a diagram illustrating an example of a display screen including the moving image 31a. As shown in FIG. 10, the training image 30 includes a player image 31 in a state where the course selection image 20 overlaps the course list image 21. The player image 31 includes a moving image 31a. Note that the CPU 1m sequentially selects a large number of image frames represented by the moving image file one by one at regular time intervals as a display target, and automatically changes the moving image 31a to the display target image frame. . The moving image and the sound represented by the moving image file represent a plurality of events over time that trigger the user to perform an operation for inputting a menu item in the handy terminal 2. Specifically, the moving image and the sound are an image of a customer placing an order, an animation showing a similar state, and the like.

  The user inputs a menu item ordered by touching a button of the menu item arranged on the input interface image 22 in accordance with the moving image displayed on the LCD 1a and the sound reproduced on the speaker 1c. Perform item input operation. The item input operation includes an operation of canceling a menu item that has already been input. Then, when the user thinks that all the input of the ordered menu item has been completed, the user performs an end operation such as touching the transmission button 22a arranged in the input interface image 22.

  The display screen including the moving image 31a includes the table list image 32 described above. The table list image 32 may be displayed by distinguishing the table for which the selection operation has been performed, to the extent that the user can identify, similar to the table in which the simulated order has been generated. In the illustrated example, the table icon 326 is displayed separately from other table icons, and shows a table that has been selected and operated. Further, the table list image 32 distinguishes the table icon of the table in which the simulated order is generated from other icons when the simulated order is generated even when the moving image 31a is being displayed. Is displayed.

  In S21 and S22, the CPU 1m waits for an item input operation or an end operation to be performed. If the item input operation is performed (S21: YES), the CPU 1m advances from S21 to S23. Note that the CPU 1m may advance from S21 to S23 also when the end operation is not performed by the predetermined end timing at the time when the reproduction of the moving image ends or when a certain time has passed since that time.

  In S23, the CPU 1m updates the order item list according to the item input operation. That is, when an item input operation for designating addition of a menu item is performed, the CPU 1m updates the order item list so as to add the corresponding menu item. In addition, when an item input operation for designating cancellation of a menu item is performed, the CPU 1m updates the order item list so as to exclude the corresponding menu item.

  In S24, the CPU 1m updates the operation history information. The CPU 1m newly generates operation history information when the process proceeds to S24 for the first time in the current training process. The operation history information is information including operation information related to each operation performed by the user. The operation information indicates at least the content of the operation and the timing at which the operation was performed. That is, the operation information represents, for example, which button in the input interface image 22 is pressed at which timing during training. The CPU 1m stores the operation history information in the RAM 1j or the HDD 1k. Thereafter, the CPU 1m returns to the standby state of S21 and Sa6.

  If the end operation is performed in the standby state of S21 and S22 (S22: YES), the CPU 1m proceeds from S22 to S25. In S25, the CPU 1m executes a score calculation process.

  FIG. 11 is a flowchart illustrating an example of the score calculation process. As shown in FIG. 11, in S30, the CPU 1m sets the variable i to 1 and sets the variable n to the maximum value of the operation number indicated in the scoring setting file for the selected training course.

  Thereafter, in S31 to S40, the CPU 1m analyzes the operation history information and obtains a score P (i) regarding the operation number i. In this process, the CPU 1m refers to setting information (hereinafter referred to as reference setting information) in which the operation number in the scoring setting file related to the selected training course matches the variable i.

  In S31, the CPU 1m confirms whether or not there is a regular operation related to the operation number i. Specifically, for example, the CPU 1m determines that there is a normal operation if the timing at which the normal operation represented in the reference setting information is performed is within the normal period represented in the reference setting information; It is determined that there is no regular operation. If it is determined that there is a regular operation (S31: YES), the CPU 1m proceeds from S31 to S32. However, the determination as to whether or not there has been a regular operation may be made according to a predetermined rule, and the rule is arbitrary.

  In S32, the CPU 1m confirms whether or not there is an erroneous operation related to the operation number i. Specifically, for example, the CPU 1m determines that there is an erroneous operation if an operation different from the regular operation represented in the reference setting information is performed within the regular period represented in the reference setting information, and otherwise. It is determined that there was no erroneous operation. If it is determined that there is no erroneous operation, the CPU 1m proceeds from S32 to S33. However, whether or not there has been an erroneous operation may be determined according to a predetermined rule, and the rule is arbitrary.

  In S33, the CPU 1m checks whether or not a regular operation related to the operation number i has been performed within the recommended period. Specifically, for example, the CPU 1m determines that the regular operation is performed within the recommended period if the timing at which the regular operation represented in the reference setting information is performed is within the recommended period represented in the reference setting information. Otherwise, it is determined that the normal operation has not been performed within the recommended period. If the CPU 1m determines that the normal operation has been performed within the recommended period, the process proceeds from S33 to S35; otherwise, the process proceeds from S33 to S36. However, whether or not the regular operation is performed within the recommended period may be determined according to a predetermined rule, and the rule is arbitrary.

  In S35, the CPU 1m sets the score P (i) to 100. In S36, the CPU 1m sets the score P (i) to 75.

  If it is determined in S32 that there is an erroneous operation (S32: YES), the CPU 1m proceeds from S32 to S37. In S37, the CPU 1m checks whether or not the regular operation related to the operation number i has been performed within the recommended period in the same manner as in S33. If the CPU 1m determines that the normal operation has been performed within the recommended period, the process proceeds from S37 to S38; otherwise, the process proceeds from S37 to S39.

  In S38, the CPU 1m sets the score P (i) to 50. In S39, the CPU 1m sets the score P (i) to 25.

  When determining that there is no regular operation, the CPU 1m proceeds from S31 to S40. In S40, the CPU 1m sets the score P (i) to 0.

The scoring results from the above-described processes of S31 to S40 are as follows.
(1) 100 points if normal operation is performed within the recommended period and there is no incorrect operation.
(2) 75 points if normal operation is performed outside the recommended period and there is no error.
(3) 50 points if normal operation is performed within the recommended period and there is an error.
(4) 25 points if normal operation is performed outside the recommended period and there is an error.
(5) 0 points if normal operation is not performed.
After setting the score P (i) in any of S35, S36, S38, S39, and S40, the CPU 1m proceeds to S41.

  In S41, the CPU 1m increases the value of the variable i by one. In S42, the CPU 1m checks whether or not the variable i exceeds the variable n. If the variable i is less than or equal to the variable n, the CPU 1m repeats the processes after S42. Thus, the CPU 1m executes the processes of S31 to S40 using the n pieces of setting information included in the scoring setting file relating to the selected training course as reference setting information, respectively. Thereby, a score P (i) is obtained for each of the n operations to be performed on the selected training course. When the score P (i) for each of the n operations has been acquired and the variable i exceeds the variable n, the CPU 1m proceeds from S42 to S43.

  In S43, the CPU 1m calculates an average value of the scores P (1) to P (n), and uses the value obtained as a score for the current training. However, calculation of the score (second score) for evaluating the input operation of the simulated order, that is, the score related to the training based on the score P (1) to the score P (n) of the operation here is performed in accordance with a predetermined rule. The rule is arbitrary as long as it is performed. In S44, the CPU 1m stores the score obtained in S43 in the RAM 1j, and finishes the score calculation process. With the above score calculation processing, the second score for evaluating the operation input of the simulated order is calculated.

  Returning to FIG. 7, the flow of processing after S8 will be described. In S8, the CPU 1m determines whether or not a predetermined time has elapsed since the most recent simulated order was generated based on the time measured by the RTC. When a predetermined time has elapsed from the occurrence of the latest simulated order (S8: YES), the CPU 1m returns the process to S2. In the information terminal 1, the generation of intermittent simulated orders is realized by returning the processing from S8 to S2. The time interval serving as a determination criterion in S8 may be determined with reference to a value preset in the HDD 1k, or may be set at random. Also, a value corresponding to the selection of “lunch edition” of the moving image thumbnail 21g and “dinner edition” of the moving image thumbnail 21h may be set.

  When a predetermined time has not elapsed since the most recent simulated order has been generated (S8: NO), the CPU 1m determines whether or not a training end condition during busy times has been satisfied (S9). When the busy training end condition is not satisfied (S9: NO), the process returns to S5. The termination condition for the determination in S9 may be that training of all the simulated orders that have occurred intermittently has been completed, that a preset training time has ended, or any other condition.

  When the busy training end condition is satisfied (S9: YES), the CPU 1m reads out the generation order of the simulated table and the selection order of the table, that is, the training start order of the simulated order, stored in the RAM 1j. The order of each other is compared (S10). Next, the CPU 1m as the calculation means calculates a score related to the order of receiving the simulated order, that is, a score for evaluating the order of receiving the simulated order (first score) based on the comparison result in S10 (S11). Specifically, the highest score is obtained when the results of comparing the orders are completely matched, and the score that is deducted according to the place where the orders are not matched is calculated.

  For example, when a simulated order is generated in the order of “table 1”, “table 3”, “table 4”, “table 2”, “table 1”, “table 3”, “table 4”, “table 2” in this order. If selected and trained, the highest score will be given. If training is performed by selecting “table 1”, “table 4”, “table 3”, and “table 2” in this order, the order of “table 4” and “table 3” is inconsistent. The amount returned to the order in which the simulated orders are generated (the amount of replacement of “table 4” and “table 3” once) is deducted. If training is performed by selecting “table 1”, “table 4”, “table 2”, and “table 3” in this order, “table 2” and “table 3” are replaced, and “table 4” is further replaced. ”,“ Table 3 ”is replaced by a deduction. In this way, by deducting points as the selection is made out of the order in which the simulated orders are generated, it is possible to calculate a score that evaluates a fair order of order acceptance.

  In S11, based on the generation time of the simulated order in the table and the start time of training for the simulated order stored in the RAM 1j, training for the input operation of the simulated order is started after the simulated order is generated. The score for evaluating the order in which the simulated orders are accepted may be changed based on the time until completion. Specifically, the calculated score is deducted in accordance with the length of time from when the simulated order is generated until the training of the input operation of the simulated order is started. Thereby, it can be set as the score which evaluated the time waited until the customer started the order.

  Subsequent to S11, the CPU 1m as the notification means obtains the score (first score) calculated in S11 and the score (second score) calculated in the score calculation process for each simulated order from the LCD 1a and the speaker 1c. Inform. Specifically, a score image for displaying the calculated score is generated, and the display controller 1b is instructed to display the score image. In response to this instruction, the display controller 1b drives the LCD 1a to display the corresponding score image. Also, sound data for outputting the calculated score as sound is generated, and the sound controller 1d is instructed to output the sound data. In response to this instruction, the sound controller 1d drives the speaker 1c so as to output the corresponding audio data.

  FIG. 12 is a diagram illustrating an example of a display screen including a score image. In the example of FIG. 12, the score image 50 is displayed superimposed on the training image 30. In the example of FIG. 12, the score image 50 includes a confirmation button 51.

  As shown in FIG. 12, the score image 50 displays a score for evaluating the order of receiving a simulated order as “order receiving order evaluation score”. The score image 50 displays the scores calculated for each simulated order (in the example shown, “70 points”, “100 points”, etc. regarding the simulated orders generated in “Table 6” and “Table 4”). Therefore, the user can know the evaluation of the operation when receiving an order from the customer during a busy period, and can easily promote the learning.

  In addition, the CPU 1m generates intermittently in a plurality of tables based on the score (first score) calculated in S11 and the score (second score) calculated in the score calculation process for each simulated order. A score for evaluating the input operations related to the plurality of simulated orders, that is, a total score as a result of training during busy times may be calculated and notified from the LCD 1a or the speaker 1c. Specifically, the score obtained by adding the score calculated in S11 and the score calculated in the score calculation process for each simulated order is defined as the total score. In the example of FIG. 12, “total score” is displayed at the bottom of the score image 50.

  With the score image 50 displayed in this way, the CPU 1m waits for a confirmation operation to be performed by the user. For example, if a confirmation operation such as touching the confirmation button 51 is performed by the user, the CPU 1m ends the score notification.

This embodiment can be variously modified as follows.
The score for one simulated order may be obtained by a completely different process from that shown in FIG. For example, various changes can be made such as deducting points according to the time difference between the timing at which the normal operation is performed and the timing at which the regular operation is to be performed. Further, the notification of the score to the user may be performed by another method such as outputting a voice message, or may be performed by a plurality of methods.

  Instead of moving images, a plurality of still images may be displayed in a slide show format. That is, a plurality of still images may be automatically selected as display targets sequentially and at regular time intervals, and the still images that are the display targets may be displayed on the LCD 1a.

  The training result is not limited to the determination based on whether or not the input operation and the specified operation completely match. For example, the training result can be determined as a rate at which the input operation and the specified operation match. Further, for example, the training result may be determined in consideration of other information such as the order and timing of input operations.

  The above operation can also be realized by a training system including a terminal device and a server device. In this case, one server device may perform processing for realizing user training in one or a plurality of terminal devices, and a plurality of server devices realize user training in one or a plurality of terminal devices. The processing for doing so may be shared.

  Cloud computing can be used to realize such a training system. More specifically, a software provision form called software as a service (SaaS) is suitable.

  FIG. 13 is a diagram illustrating a configuration of a training system 200 that uses a cloud system. As shown in FIG. 13, the training system 200 includes a plurality of communication networks 23 that connect the cloud 21, the order processing system 100 of the store R1, the order processing system 100 of the store R2, and the like to the cloud 21. The order processing system 100 and the communication network 23 may be only one each.

  The cloud 21 further includes a plurality of server devices 21a. The plurality of server devices 21a are configured to be able to communicate with each other. However, there may be only one server device 21a.

  The information terminal 1 of the order processing system 100 can communicate with the cloud 21 via the communication network 23. As the information terminal 1, various computers such as a desktop type and a notebook type, a mobile phone device, a personal digital assistant (PDA), a smartphone, and the like can be used as appropriate.

  As the communication network 23, the Internet, a private network, a next generation network (NGN), a mobile network, or the like can be used as appropriate.

  The training system 200 may execute S2 to S11 among the processes illustrated in FIG. 7 in either the cloud 21 or the information terminal 1. However, S1, S12, etc. may be executed by the information terminal 1. When a plurality of processes of S2 to S11 are executed in the cloud 21, these processes may be executed in a single server device 21a or may be distributed in a plurality of server devices 21a.

  When at least one of the processes S2 to S11 is executed by the information terminal 1, a program for causing the computer of the information terminal 1 to execute the process is stored in advance in the storage unit of the information terminal 1. Alternatively, the program may be stored in a storage unit included in the cloud 21 and may be given from the cloud 21 to the information terminal 1 as necessary. When the above program is given from the cloud 21 to the information terminal 1, at least one of the server devices 21a has a function of transmitting the above program to the information terminal 1.

  Although several embodiments of the present invention have been described, these embodiments are presented by way of example and are not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the scope of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention, and are included in the invention described in the claims and the equivalents thereof.

  DESCRIPTION OF SYMBOLS 100 ... Order processing system, 1 ... Information terminal, 2 ... Handy terminal, 3 ... Document printer, 4 ... Station, 5 ... LAN, 6 ... Wireless access point, 7 ... Printer, 8 ... Customer display device, 20 ... Course selection Images, 21a to 21h ... video thumbnails, 22 ... input interface images, 30 ... training images, 31 ... player images, 31a ... moving images, 32 ... table list images, 321-328 ... table icons, 50 ... score images, 1a ... LCD, 1b ... display controller, 1c ... speaker, 1d ... sound controller, 1e ... touch sensor, 1f ... touch sensor controller, 1g ... peripheral device interface, 1h ... communication interface, 1i ... ROM, 1j ... RAM, 1k ... HDD, 1m ... CPU, 200 ... training system, R1, R ... shop

JP 2009-199188 A

In order to solve the above-described problem, the training apparatus according to the embodiment is a training apparatus that trains a user to perform an input operation for an order for each table, and a table list display unit that displays a list of a plurality of the tables; and simulated order generating means for Ru sequentially to generate a simulated orders from any table in the multiple of the table, in the list of the table, not the table that the simulated order has occurred before Symbol simulated order generated table and display control means you table shown separately from the, and the selection receiving means from among the list of previous Symbol table accepts a selection operation of the table in which the simulated order has occurred, the simulated order generating means the simulated order and the order of the table that is generated, the selection receiving unit on the basis of the selection order of reception of a table receiving the selection operation, the simulated Comprising a first number of the evaluation of the reception order of the statements and informing means for broadcasting knowledge, the.

In addition, the training system of the embodiment includes at least one server device and a terminal device, and is a training system that allows a user to train an input operation related to an order for each table, and displays a list of a plurality of the tables. and a table listing means, and the sequential Ru is generated simulated order generating means a simulated orders from any table in the multiple of the table, in the list of the table, before ordering Symbol simulate the table in which the simulated order has occurred and display control means you table shows but separately from the table that does not occur, and the selection receiving means from among the list of previous Symbol table accepts a selection operation of the table in which the simulated order has occurred, the simulated order generation and order means caused the simulated order table, a table in which the selection receiving means has received the selection operation On the basis of the order with択受, the first score of the evaluation of the accepted order of the simulated order; and a notification means to broadcast knowledge, the terminal device, before Symbol table list display means, the selection receiving means, and The notification means is provided.

Further, embodiments programs, a computer training system for training an input operation according to the order of each table to the user, and the table list display means for displaying a list of a plurality of said table, in the multiple tables and simulated order generating means for Ru sequentially to generate a simulated order from any of the table, in the list of the table, in distinction to the table shows from that of the simulated order has not occurred before Symbol simulated order a table that have occurred table and display control means that, and the selection receiving means from among the list of previous Symbol table accepts a selection operation of the table in which the simulated order is generated, and the order of the table in which the simulated order generating means caused the simulated order, the selection receiving means on the basis of the selection accepting order of the table, which has received the selection operation, evaluate the acceptance order of the simulated order First and informing means scores to broadcast knowledge has, is to function.

Claims (6)

A training device that trains users to perform input operations for each table,
Table list display means for displaying a list of a plurality of the tables;
A simulated order from an arbitrary table among the plurality of tables is intermittently generated, and the table in which the simulated order is generated is displayed on the table list display unit in distinction from the table in which the simulated order has not been generated. Display control means,
A selection operation means for receiving a selection operation of a table in which the simulated order is generated from the listed tables;
Training start means for starting training of an input operation related to the simulated order generated in the table in which a selection operation has been accepted;
Based on the generation order of the simulated orders generated intermittently and the training start order of the simulated orders for which input operation training has been started, a first score for evaluating the order of receiving the simulated orders is calculated. A calculation means;
Informing means for informing the calculated first score;
A training device comprising:   The training device according to claim 1, wherein the calculation unit changes the first score based on a time from when the simulated order is generated until training of an input operation of the simulated order is started. A moving image including an event that triggers an input operation of the simulated order for which training has been started, or an event display means for continuously displaying a plurality of still images including the event;
Interface display means for displaying an input interface image that looks like an appearance of a user interface for performing the input operation;
Interface operation means for inputting an operation of the user on the input interface image,
The calculation means evaluates an input operation of the simulated order based on a degree of coincidence between a standard operation to be performed by the user in the trigger event and a user operation input by the interface operation means. Calculate the score,
The training device according to claim 1, wherein the notification unit notifies the second score calculated for each simulated order. The calculation means calculates a third score for evaluating input operations related to the plurality of simulated orders generated intermittently in the plurality of tables based on the first score and the second score. Calculate
The training device according to claim 3, wherein the notification unit notifies the calculated third score. A training system including at least one server device and a terminal device, and training a user for an input operation related to an order for each table,
Table list display means for displaying a list of a plurality of the tables;
A simulated order from an arbitrary table among the plurality of tables is intermittently generated, and the table in which the simulated order is generated is displayed on the table list display unit in distinction from the table in which the simulated order has not been generated. Display control means,
A selection operation means for receiving a selection operation of a table in which the simulated order is generated from the listed tables;
Training start means for starting training of an input operation related to the simulated order generated in the table in which a selection operation has been accepted;
Based on the generation order of the simulated orders generated intermittently and the training start order of the simulated orders for which input operation training has been started, a first score for evaluating the order of receiving the simulated orders is calculated. A calculation means;
An informing means for informing the calculated first score,
The server device includes at least one of the display control unit, the training start unit, and the calculation unit,
The terminal device is a training system that includes the display control unit, the training start unit, and the calculation unit that the server device does not include, the table list display unit, the selection operation unit, and the notification unit. . A training device computer that trains users to perform input operations for each table order,
Table list display means for displaying a list of a plurality of the tables;
A simulated order from an arbitrary table among the plurality of tables is intermittently generated, and the table in which the simulated order is generated is displayed on the table list display unit in distinction from the table in which the simulated order has not been generated. Display control means,
A selection operation means for receiving a selection operation of a table in which the simulated order is generated from the listed tables;
Training start means for starting training of an input operation related to the simulated order generated in the table in which a selection operation has been accepted;
Based on the generation order of the simulated orders generated intermittently and the training start order of the simulated orders for which input operation training has been started, a first score for evaluating the order of receiving the simulated orders is calculated. A calculation means;
Informing means for informing the calculated first score;
Program to make it function.

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