JP5256319B2 - Training device, program and training system - Google Patents

Description

  Embodiments described herein relate generally to a training apparatus, a program, and a training system.

  For example, in many restaurants such as family restaurants and taverns, processing devices are used to execute processing related to various operations such as a menu item order receiving operation and an accounting operation. In such a processing apparatus, an operation of a user such as a store clerk is input by an input device, and a process corresponding to the input operation is executed.

  Specifically, in the case of a system used in a restaurant, the input device and the processing device are, for example, an order terminal and a station (server), respectively. In this case, the order terminal inputs an operation for designating the menu item ordered by the customer. The order terminal generates order information including a list of menu items ordered based on the input operation, and transmits it to the station. The station performs creation of a cooking instruction slip and sales management processing based on the order information.

  However, in the past, the user's proficiency with respect to the operation with the input device has been planned in the actual work or in a simulated work formed by another store clerk acting as a customer. .

  Under such circumstances, it has been desired to easily learn the operation of the input device and to continuously maintain the familiarity of the operation.

  The training device according to the embodiment allows a training operation to be input to the user interface along a continuous display of a plurality of types of moving images or still images displayed together with an image simulating a user interface in an input device that accepts input of a product. For each type, a proficiency level setting means for setting a proficiency level, which is an index that allows the user to recognize the degree of proficiency regarding the operation of the input device, and for a predetermined user, the moving image or the still image When it is determined that the training by the operation of the user interface along the continuous display is performed within a certain period, and the execution determination unit determines that the training is not performed Reduce the level of proficiency of the user Comprising a bell lowering means.

  In addition, the program according to the embodiment is provided for the user interface along a continuous display of a plurality of types of moving images or still images displayed on the computer together with images imitating a user interface in an input device that accepts input of a product. A training level setting means for setting a learning level, which is an index by which a user can recognize a level of learning about the operation of the input device by executing a training operation to be input for each type, and the moving image for a predetermined user Alternatively, an execution determination unit that determines whether or not training by operation of the user interface along a continuous display of the still image is performed within a certain period, and it is determined that the execution determination unit is not performing the training If the user has And level reduction means for reducing the Le, to function as a.

  In addition, the training system according to the embodiment includes at least one server device and a terminal device, and a series of moving images or still images for a plurality of types of images displayed together with an image simulating a user interface in an input device that receives an input of a product. A training system that executes a training operation to be input to the user interface along a display for each type, and a degree of proficiency with respect to the operation of the input device according to the training operation performed for each type A proficiency level setting means for setting a proficiency level, which is an index that the user can recognize, and training for a predetermined user by operating the user interface along a continuous display of the moving image or the still image within a certain period Determine whether or not And an execution determination unit, and when the execution determination unit determines that the training is not performed, a level reduction unit that reduces the learning level of the user, and the server device includes the learning At least one of a level setting unit, the execution determination unit, and the level reduction unit; and the terminal device includes the proficiency level setting unit, the execution determination unit, and the level reduction unit. A server device is provided that cannot be provided.

FIG. 1 is a system configuration diagram showing a configuration of an order processing system according to the present embodiment. FIG. 2 is a block diagram illustrating a hardware configuration of the information terminal. FIG. 3 is a diagram schematically illustrating an example of a training course database. FIG. 4 is a diagram schematically illustrating an example of a training situation database. FIG. 5 is a flowchart showing the flow of the training process. FIG. 6 is a front view showing an example of a display screen including a course selection image. FIG. 7 is a front view showing an example of a display screen including a training image. FIG. 8 is a front view showing an example of a display screen including the re-displayed course selection image. FIG. 9 is a functional block diagram showing a functional configuration in the training monitoring process. FIG. 10 is a flowchart showing the flow of the training monitoring process. FIG. 11 is a diagram illustrating the relationship between the proficiency level and the flow of time. FIG. 12 is a flowchart illustrating a flow of a variation of the training monitoring process. FIG. 13 is a system configuration diagram illustrating a configuration of a training system that uses a cloud system.

  Hereinafter, an embodiment will be described with reference to the drawings.

  FIG. 1 is a system configuration diagram illustrating a configuration of an order processing system 100 according to the present embodiment. The order processing system 100 can be used in various facilities that provide a food service or a product sales service in response to a customer order such as a restaurant or a store. However, in the following, the order processing system 100 configured to be adapted for use in restaurants will be described.

  In the order processing system 100, a plurality of information terminals 1, a plurality of handy terminals 2, a plurality of slip printers 3 and a station 4 are connected to a LAN (Local Area Network) 5, respectively. However, the handy terminal 2 is connected to the LAN 5 via the wireless access point 6. Although two information terminals 1, two handy terminals 2, and slip printers 3 are shown in FIG. 1, the number thereof is arbitrary. Only one information terminal 1, handy terminal 2, and slip printer 3 may be provided.

  The information terminal 1 is a PC (Personal Computer), a POS (Point of Sales) terminal, or the like, and is installed on a customer service floor or a checkout counter, for example. The information terminal 1 performs processing related to various operations such as a guidance operation for customers, an order receiving operation, a serving (distribution) operation, or an accounting operation. In the information terminal 1 installed on the customer service floor, processing relating to guidance work, order receiving work, and serving (distribution) work is mainly used. Further, in the information terminal 1 installed in the checkout counter, processing relating to accounting work is further used. In addition, the information terminal 1 is good also as what was specialized for the specific use by performing the process regarding only one part of said operation | work. At least one of the information terminals 1 has a function of executing a training process described later and functions as a training device.

  The handy terminal 2 includes a user interface in which a plurality of operation keys such as soft keys and hard keys are arranged, and functions as an input device for inputting a user operation for order input through the user interface. The handy terminal 2 generates order information according to the input operation, and wirelessly transmits the order information. The order information wirelessly transmitted from the handy terminal 2 is transmitted to the station 4 via the wireless access point 6 and the LAN 5.

  The slip printer 3 is installed on, for example, a customer service floor or a kitchen. The slip printer 3 installed on the customer service floor prints an order slip based on the order information for the customer. That is, the slip printer 3 installed on the customer service floor is used as a so-called customer printer. The slip printer 3 installed in the kitchen prints a cooking instruction slip based on the order information for the cook. That is, the slip printer 3 installed in the kitchen is used as a so-called kitchen printer.

  The station 4 is installed in, for example, a backyard, performs a totaling process on various types of information transmitted from the information terminal 1, and performs a process related to a management operation related to the business of a restaurant. The station 4 also performs management processing of information that is commonly used by the plurality of information terminals 1.

  Schematically, in the order processing system 100, when a user performs an operation for inputting an order on the information terminal 1 or the handy terminal 2, the order information generated by the information terminal 1 or the handy terminal 2 according to the operation. Is transmitted to the station 4 via the LAN 5. The station 4 manages the incoming order information for an accounting process or a totaling process. The station 4 transmits order information to the slip printer 3 via the LAN 5. The slip printer 3 prints a cooking instruction slip and an order slip having contents corresponding to the incoming order information.

  Next, the information terminal 1 will be described in detail. Here, FIG. 2 is a block diagram showing a hardware configuration of the information terminal 1. As shown in FIG. 2, the information terminal 1 includes a liquid crystal display (LCD) 1a, a display controller 1b, a speaker 1c, a sound controller 1d, a touch panel 1e, a touch panel controller 1f, a peripheral device interface (peripheral device I / F) 1g, communication It includes an interface (communication I / F) 1h, ROM (Read Only Memory) 1i, RAM (Random Access Memory) 1j, HDD (Hard Disk Drive) 1k, and CPU (Central Processing Unit) 1m.

  The display controller 1b, sound controller 1d, touch panel controller 1f, peripheral device interface 1g, communication interface 1h, ROM 1i, RAM 1j, HDD 1k, and CPU 1m are connected to the bus lines. The LCD 1a, the speaker 1c, and the touch panel 1e are connected to the display controller 1b, the sound controller 1d, and the touch panel controller 1f, respectively.

  The display controller 1b drives the LCD 1a so that an image corresponding to the image data transferred under the control of the CPU 1m is displayed. The LCD 1a is driven by the display controller 1b to display an image.

  The sound controller 1d drives the speaker 1c so that a sound corresponding to the sound data transferred under the control of the CPU 1m is reproduced. The speaker 1c reproduces the sound driven by the sound controller 1d.

  The touch panel 1e is stacked on the display surface of the LCD 1a. The touch panel 1e outputs a detection signal corresponding to the touch position when the user touches the display screen of the LCD 1a. The touch panel controller 1f obtains coordinate information representing the touch position based on the detection signal output from the touch panel 1e, and sends the coordinate information to the CPU 1m. Such a touch panel 1e is used as one of input devices for inputting a user operation for training during execution of training.

  Peripheral devices such as the printer 7 and the customer display device 8 are connected to the peripheral device interface 1g as necessary. The peripheral device interface 1g communicates with a connected peripheral device. As the peripheral device interface 1g, an interface circuit conforming to a universal standard of USB (Universal Serial Bus) can be used. The printer 7 is used for printing an order slip, a receipt slip or various journals. The customer surface display device 8 is used to display an image for presenting a transaction result, advertisement information, or the like to a customer. At least one of the printer 7 and the customer display device 8 may be built in the information terminal 1.

  The communication interface 1 h communicates with the slip printer 3 and the station 4 via the LAN 5. As the communication interface 1h, an interface circuit conforming to a general-purpose standard such as Ethernet (registered trademark) can be used.

  The ROM 1i stores a program describing a processing procedure of the CPU 1m, data necessary for the CPU 1m to execute various processes, and the like.

  The RAM 1j stores data necessary for the CPU 1m to execute various processes as necessary. For example, the RAM 1j stores image information representing an image displayed on the LCD 1a. The RAM 1j is also used as a work area when the CPU 1m performs various processes.

  The HDD 1k stores a program describing a processing procedure of the CPU 1m, data necessary for the CPU 1m to execute various processes, and the like. The HDD 1k stores a database related to menu items provided at a restaurant where the order processing system 100 is installed.

  As data necessary for the CPU 1m to execute various processes, the HDD 1k stores data of an input interface image 22 (see FIG. 6) that looks like a user interface in the handy terminal 2, as will be described in detail later.

  In addition, the HDD 1k stores a training course database, a training situation database, a plurality of moving image files to be played back during training processing described later, and a scoring setting file.

  The CPU 1m executes various processes related to the various tasks described above, training processing and training monitoring processing described later, according to programs stored in the ROM 1i and the HDD 1k.

  The information terminal 1 may be sold or transferred while the program is stored in the ROM 1i or the HDD 1k, or the program stored or transferred by the state stored in the storage medium or communication via a communication line. May be arbitrarily installed in the information terminal 1. As the above storage medium, any type of media such as a magnetic disk, a magneto-optical disk, an optical disk, or a semiconductor memory can be used.

  Next, the training course database stored in the HDD 1k will be described. Here, FIG. 3 is a diagram schematically showing an example of the training course database.

  As shown in FIG. 3, the training course database includes data records that describe the contents corresponding to each of the plurality of training courses. Each data record includes a title, required time, class, video file name, and information fields relating to the prescribed order item. Information described in the information field regarding the title represents a title for identifying the training course. The information described in the information field regarding the required time represents the required time for each training. The information described in the information field related to the class represents information indicating the difficulty level. The information described in the information field regarding the moving image file name represents the identification name of the moving image file to be used. The information described in the information field regarding the prescribed order item represents the item to be input as the order item.

  Next, the training status database stored in the HDD 1k will be described. Here, FIG. 4 is a diagram schematically illustrating an example of the training situation database.

  As shown in FIG. 4, the training status database includes data records describing training statuses corresponding to each of a plurality of users (here, clerk). Each data record includes an information field regarding a user name, a completion flag for each training course, a proficiency level, a latest training type, a training date, and a grace period. The information described in the information field regarding the user name represents a name for identifying the user. The completed flag represents the end status of the training for each training course as either 0 (not completed) or 1 (ended). Information described in the information field related to the proficiency level represents a proficiency level representing the proficiency level for the operation of the handy terminal 2. The information described in the information field regarding the latest training type represents the training most recently completed by the user. The information described in the information field regarding the training date represents the latest date when the user performed the training most recently completed. Information described in the information field regarding the grace period represents a grace period (for example, about one week) set for a user who has not performed training within a certain period, as will be described in detail later.

  Next, among various processes executed by the CPU 1m of the information terminal 1 according to the programs stored in the ROM 1i and the HDD 1k, the order processing system mainly focuses on the training process and the training monitoring process for realizing the characteristic functions of the information terminal 1. The operation of 100 will be described.

  In general, proficiency regarding the operation of the handy terminal 2 used in ordering operations at restaurants is simulated in the actual business or formed by another store clerk acting as a customer. It was planned in business. On the other hand, it is desirable to easily learn the operation related to the operation of the handy terminal 2 and to continuously maintain the familiarity of the operation by a method other than the actual business or another store clerk playing the customer. It was. Therefore, the information terminal 1 displays the ordering video and the operation screen of the handy terminal 2, operates the operation screen of the handy terminal 2 along the video, and determines whether or not an operation according to the video is performed. The result of the judgment is displayed.

  Now, when it is desired to train the operation on the handy terminal 2, the user can use the training function provided in the information terminal 1. In the information terminal 1 for which activation of the training function is requested by the user, the CPU 1m executes a training process as shown in FIG.

  When authenticating the user (step Sa1), the CPU 1m of the information terminal 1 generates a course selection image and instructs the display controller 1b to display the course selection image (step Sa2). In response to this instruction, the display controller 1b drives the LCD 1a to display the corresponding course selection image.

  Here, FIG. 6 is a front view showing an example of a display screen including the course selection image 20. As shown in FIG. 6, the course selection image 20 includes a course list image 21, an input interface image 22, and a guide image 23.

  The course list image 21 shows a list of training courses registered in the training course database. In the example of FIG. 6, the course list image 21 includes moving image thumbnails 21a, 21b, 21c, 21d, 21e, 21f, 21g, 21h, and 21i of each training course. The course list image 21 includes text indicating the title and required time of each training course below each of the moving image thumbnails 21a to 21i. The course list image 21 shows the moving image thumbnails 21a to 21i divided into classes for each training course.

  Furthermore, in the course list image 21, the training has been completed in a state where it is superimposed on the video thumbnail of the training course for which the completed flag described in the training status database is “1” for the user authenticated in step Sa <b> 1. This includes an already-marked mark 21j. In the training status database shown in FIG. 4, the training flag “1”, “Take Out”, “Family”, and “Appearance” has “1” for the user “Clerk A”. In FIG. 6, in accordance with this, the completed mark 21 j in a state of being superimposed on the moving image thumbnails 21 a, 21 b, 21 c, and 21 h regarding the training courses of “one customer”, “takeout”, “family”, and “appearance” is included.

  The input interface image 22 is an image that looks like the appearance of the user interface in the handy terminal 2. The guide image 23 includes a character string 23a and a mark 23b representing the user's proficiency level.

  Returning to the flowchart of FIG. 5, the CPU 1m of the information terminal 1 selects one of the training courses according to the user operation (step Sa3). Specifically, in response to the user performing an operation of touching one of the moving image thumbnails included in the course list image 21, the CPU 1m selects a training course related to the touched moving image thumbnail. For example, if an operation of touching the display area of the moving image thumbnail 21d in FIG. 6 is performed by the user, the CPU 1m selects a training course whose title is “2 people”.

  Subsequently, the CPU 1m of the information terminal 1 starts displaying a moving image corresponding to the selected training course (step Sa4). For example, if a training course whose title is “2 guests” is selected, the CPU 1m acquires “Futari.mpg” as a moving image file name according to the training course database, and the moving image stored in the HDD 1k with this file name. A training image including a moving image based on the file is generated, and the display controller 1b is instructed to display the training image. In response to this instruction, the display controller 1b drives the LCD 1a to display the corresponding training image. Note that the CPU 1m instructs the sound controller 1d to reproduce sound corresponding to the sound data included in the moving image file. In response to this instruction, the sound controller 1d drives the speaker 1c so as to reproduce the corresponding sound.

  Here, FIG. 7 is a front view showing an example of a display screen including the training image 30. As shown in FIG. 7, the training image 30 includes a player image 31 in a state where the course selection image 20 overlaps the course list image 21. The player image 31 includes a moving image 31a. Note that the CPU 1m sequentially selects a large number of image frames represented by the moving image file one by one at regular time intervals as a display target, and automatically changes the moving image 31a to the display target image frame. . The moving image and the sound represented by the moving image file represent a plurality of events over time that trigger the user to perform an operation for inputting a menu item in the handy terminal 2. Specifically, the moving image and the sound are an image of a customer placing an order, an animation showing a similar state, and the like.

  The user inputs a menu item ordered by touching a button of the menu item arranged on the input interface image 22 in accordance with the moving image displayed on the LCD 1a and the sound reproduced on the speaker 1c. Perform item input operation. The item input operation includes an operation of canceling a menu item that has already been input. Then, when the user thinks that all the input of the ordered menu item has been completed, the user performs an end operation such as touching the transmission button 22a arranged in the input interface image 22.

  Therefore, in step Sa5 and step Sa6, the CPU 1m waits for an item input operation or an end operation to be performed. If the item input operation has been performed, the CPU 1m proceeds from step Sa5 to step Sa7. Note that the CPU 1m may advance from step Sa5 to step Sa7 even when the end operation is not performed by the end timing set in advance as the time when the reproduction of the moving image ends or when a certain time has elapsed since then.

  In step Sa7, the CPU 1m updates the order item list according to the item input operation. That is, when an item input operation for designating addition of a menu item is performed, the CPU 1m updates the order item list so as to add the corresponding menu item. In addition, when an item input operation for designating cancellation of a menu item is performed, the CPU 1m updates the order item list so as to exclude the corresponding menu item.

  In step Sa8, the CPU 1m updates the operation history information. Note that the CPU 1m newly generates operation history information when the process proceeds to step Sa8 for the first time in the current training process. The operation history information is information including operation information related to each operation performed by the user. The operation information indicates at least the content of the operation and the timing at which the operation was performed. That is, the operation information represents, for example, which button in the input interface image 22 is pressed at which timing during training. The CPU 1m stores the operation history information in the RAM 1j or the HDD 1k. After that, the CPU 1m returns to the standby state of steps Sa5 and Sa6.

  If the end operation is performed in the standby state of steps Sa5 and Sa6, the CPU 1m proceeds from step Sa6 to step Sa9.

  In step Sa9, the CPU 1m determines whether or not all of the menu items included in the order item list match the menu items included in the prescribed order item described in the training course database with respect to the currently selected training course. To check. If all the menu items match, the CPU 1m proceeds from step Sa9 to step Sa10.

  In step Sa10, the CPU 1m sets the completed flag included in the training situation database regarding the currently selected training course and the user authenticated in step Sa1 to “1”.

  In step Sa11, the CPU 1m calculates the degree of training progress related to the user authenticated in step Sa1. The degree of progress may be calculated based on a predetermined arbitrary rule. For example, the degree of progress can be obtained as the number of training courses for which the completion flag is “1”. In this case, if the training status database is in the state shown in FIG. 4, the degree of progress for the user “clerk A” is “4”. Alternatively, the degree of progress can be obtained as the sum of values obtained by multiplying the completion flag by a coefficient corresponding to the difficulty level of the training course. That is, for example, if the coefficients related to “beginner”, “intermediate”, “advanced”, and “manner” are set to “1”, “2”, “3”, and “1”, respectively, the training situation database is shown in FIG. In the state shown in FIG. 4, the degree of progress for the user “clerk A” is “5”.

  In step Sa12, the CPU 1m determines the proficiency level according to the degree of progress and reflects it in the training situation database. Specifically, the correspondence between the degree of progress and the proficiency level is determined in advance. The proficiency level is an index that allows the user to recognize the proficiency level, such as “part-time job beginner” or “part-time job intermediate”. Then, for example, if the proficiency level does not change even if the degree of progress increases, the CPU 1m does not make any changes to the training situation database. However, for example, if the CPU 1m reaches a new proficiency level due to an increase in progress, the CPU 1m changes the description of the information field related to the proficiency level in the training situation database. More specifically, it is assumed that the CPU 1m determines that the user's proficiency level is “part-time intermediate” when the user “salesperson A” has correctly completed the training course “two customers”. In this case, the CPU 1m changes the description of the information field relating to the proficiency level in the data record in which “Store clerk A” is described in the user name information field from “part-time job beginner” to “part-time job intermediate” shown in FIG. Update the training status database.

  Thereafter, the CPU 1m returns to step Sa2 and redisplays the course selection image. At this time, the CPU 1m generates a course selection image based on the information described in the latest training situation database. Therefore, for example, if the training situation database is updated as in the above specific example, the course selection image displayed again is an image as shown in FIG. The course selection image 40 shown in FIG. 8 differs from the course list image 21 in that the course list image 41 includes a completed mark 21j that is superimposed on the moving image thumbnail 21d. The course selection image 40 is different from the guide image 23 in that the guide image 42 includes a character string 42a and a mark 42b indicating the proficiency level after the change.

  If a menu item mismatch is found in step Sa9, the CPU 1m returns from step Sa9 to step Sa2. In this case, since the training status database is not updated, for example, the course selection image 20 shown in FIG. 6 is displayed again.

  As described above, as a method for learning the operation method of the handy terminal 2 used in order work such as a restaurant, the input interface image 22 (operation screen) showing the ordering video and the user interface in the handy terminal 2 is used. ) Is displayed on the information terminal 1, the operation screen of the handy terminal 2 is operated along with the moving image, the operation is performed according to the moving image, and the result of the determination is displayed. The operation of the handy terminal 2 can be trained without taking time for others.

  And the information terminal 1 calculates | requires the score showing the degree to which user operation and predetermined operation correspond, and alert | reports to a user by displaying this. Therefore, based on this notification, the user can recognize the accuracy of the operation performed by the user.

  In addition, the information terminal 1 automatically determines whether or not the operation by the user has been performed correctly, and presents the determination result to the user depending on the presence or absence of the completed mark 21j. Therefore, the user can recognize whether or not the correct operation has been performed.

  Further, the information terminal 1 presents the proficiency level to the user. For this reason, the user can grasp | ascertain the self-skill level about operation of the handy terminal 2 easily and exactly.

  According to such a training method, by using a mechanism such as increasing the number of trainings that can be newly implemented according to the training results and the number of items to be implemented, etc., step by step according to the skill and experience of the trainer Training is possible.

  By the way, it is difficult to continuously perform the training as described above, and it is often the case that the training is gradually not performed. In order to implement it continuously, it is necessary to provide training that encourages trainers to implement voluntary awareness and training.

  Therefore, the information terminal 1 provides a mechanism that prompts the training practitioner to automatically perform training in order to continuously perform training using the information terminal 1.

  Specifically, the information terminal 1 lowers the proficiency level set according to training experience and results for a training practitioner who does not see the intention of improving technology (for example, a training practitioner who does not perform training for a certain period of time). The training monitoring process set as follows is executed.

  Here, FIG. 9 is a functional block diagram showing a functional configuration in the training monitoring process, and FIG. 10 is a flowchart showing a flow of the training monitoring process. The program executed by the CPU 1m of the information terminal 1 has a module configuration including each unit (skill level setting means 60, execution determination means 70, level lowering means 80, grace period setting means 90) as shown in FIG. As the actual hardware, the CPU 1m reads the program from the ROM 1i or the HDD 1k and executes it to load the above-described units onto the RAM 1j. The proficiency level setting means 60, the execution determining means 70, the level lowering means 80, the grace period setting means 90 is generated on the RAM 1j.

  As described in the training process shown in FIG. 5, the proficiency level setting unit 60 performs the handy operation by operating the user interface along the order moving image displayed together with the image imitating the user interface in the handy terminal 2. A proficiency level that is an index that allows the user to recognize the degree of proficiency regarding the operation of the terminal 2 is set.

  As shown in FIG. 10, the execution determining means 70 refers to the training results of the training practitioner stored in the training status database (see FIG. 4) for the predetermined training practitioner (step S1), and the grace period Is not set (No in step S2), it is determined whether or not training is performed within a certain period (step S3). If it is determined that training is performed within a certain period of time (Yes in step S3), the processing is terminated as it is.

  On the other hand, when the execution determining unit 70 determines that the training is not performed within a certain period (No in step S3), the grace period setting unit 90 sets the grace period to the training status database ( 4), and the set grace period is notified (step S4). The contents of the notification include contents such as “If the training is not performed within the remaining X days, the proficiency level is reduced”. Such notification is made by e-mail or the like to the training person himself / herself or another person (instructor).

  In addition, when the grace period is set (Yes in step S2), the execution determining unit 70 determines whether training has been performed within the grace period (step S5). If it is determined that the training is being performed within the grace period (Yes in step S5), the execution determining unit 70 ends the process as it is.

  On the other hand, when the execution determining means 70 determines that the training is not performed within the grace period (No in step S5), the level lowering means 80 is stored in the training status database (see FIG. 4). The proficiency level of the training practitioner is reduced, and the fact is notified to the practitioner himself / herself or another person (instructor) by e-mail or the like (step S6).

  In this way, if the training level has declined without performing training within a certain period of time and without performing training within the notified grace period, the trainer performs the same training again. Need to do. On the other hand, even if the training is not performed within a certain period, if the training is performed within the grace period, the proficiency level lowering process is not performed.

  Here, FIG. 11 is a diagram illustrating an example of the relationship between the proficiency level and the flow of time. The diagram shown in FIG. 11 shows that the proficiency level rises when the training practitioner performs the training, and the proficiency level decreases when the grace period elapses without training for a certain period. ing.

  In addition, the idea that the proficiency level decreases when the training is not performed for a certain period as described above is devised on the assumption that continuous training is promoted. However, according to the training monitoring process shown in FIG. 10, since the level of proficiency does not decrease as long as some training is performed, it is assumed that the training practitioner periodically performs simple and elementary training. In that case, it does not lead to the improvement of the skill of the trainer.

  Therefore, as a modified example of the training monitoring process, it is determined whether or not the training corresponding to the current proficiency level is performed in addition to the non-execution period of the training. It is also possible to use a technique such as A flow of such a modification example of the training monitoring process is shown in FIG.

  Here, FIG. 12 is a flowchart showing the flow of the training monitoring process. As shown in FIG. 12, the execution determination means 70 refers to the training operator's proficiency level and training history stored in the training status database (see FIG. 4) for a predetermined training operator (step S <b> 11). If the grace period is not set (No in step S2), it is determined whether or not the training corresponding to the proficiency level is performed within a certain period (step S13).

  When it is determined that the training corresponding to the proficiency level is being performed within a certain period (Yes in step S13), the execution determining unit 70 ends the process as it is.

  On the other hand, when the execution determining unit 70 determines that the training corresponding to the proficiency level is not performed within a certain period (No in step S13), the grace period setting unit 90 determines the grace period for the training person. Is set in the training status database (see FIG. 4), and the set grace period and the type of training to be performed are notified (step S14). The notification contents include contents such as “If the training corresponding to the level is not performed within the remaining X days, the proficiency level is lowered”. Such notification is made by e-mail or the like to the training person himself / herself or another person (instructor).

  In addition, when the grace period is set (Yes in step S12), the execution determining unit 70 determines whether or not the training corresponding to the proficiency level is performed within the grace period (step S15).

  If it is determined that the training corresponding to the proficiency level is being performed within the grace period (Yes in step S15), the execution determining unit 70 ends the process.

  On the other hand, if the execution determining means 70 determines that the training corresponding to the proficiency level is not performed within the grace period (No in step S15), the level lowering means 80 is stored in the training status database (see FIG. 4). The stored skill level of the training practitioner is reduced, and the fact is notified to the training practitioner and others (instructors) by e-mail or the like (step S16).

Here, there are various possible definitions regarding the implementation of training that matches the proficiency level, but examples include the following types.
・ In the training that is possible step by step according to the proficiency level, the latest training that has become possible has not been implemented.
-In the training that is possible in stages according to the proficiency level, the latest training that has become possible does not leave the prescribed grades (having no more than a certain score).

  As described above, according to the order processing system of the present embodiment, when the proficiency level is lowered, it becomes necessary to perform the same training again, and a penalty such as notification of training neglect to the instructor occurs. . Therefore, the trainer is motivated to perform training regularly and actively aims to improve technology.

  In addition, this embodiment can be variously modified as follows.

  By comparing the menu items included in the order item list with the specified order items, the menu items that are not input or the menu items that are erroneously input may be determined, and an image may be displayed for presenting them.

  Instead of the input interface image 22, an input interface image displayed on the LCD 1a when the information terminal 1 functions as a POS terminal may be used. If an operation on the input interface image is input, the user can be trained to operate the POS terminal.

  Instead of moving images, a plurality of still images may be continuously displayed in a slide show format. That is, a plurality of still images may be automatically selected as display targets sequentially and at regular time intervals, and the still images that are the display targets may be displayed on the LCD 1a.

  The information terminal 1 having the training function described above does not have to perform processing related to all of various types of business such as guidance business, order reception business, waitee service, or accounting business, and processing different from those processing. It may be what performs.

  The user operation targeted for training is not limited to the operation for order input. In addition, if the user operation targeted for training is different, the event that triggers the operation is naturally different. Therefore, a moving image or a still image representing an opportunity event corresponding to a user operation to be trained is displayed. The user interface image also corresponds to a user operation that is a training target.

  The training result is not limited to the determination based on whether or not the input operation and the specified operation completely match. For example, the training result can be determined as a rate at which the input operation and the specified operation match. Further, for example, the training result may be determined in consideration of other information such as the order and timing of input operations.

  The above operation can also be realized by a training system including a terminal device and a server device. In this case, one server device may perform processing for realizing user training in one or a plurality of terminal devices, and a plurality of server devices realize user training in one or a plurality of terminal devices. The processing for doing so may be shared.

  Cloud computing can be used to realize such a training system. More specifically, a software provision form called Software as a Service (SaaS) is suitable.

  FIG. 13 is a diagram illustrating a configuration of a training system 200 that uses a cloud system.

  The training system 200 includes a cloud 21, a plurality of order processing systems 100, and a plurality of communication networks 23. The order processing system 100 and the communication network 23 may be only one each.

  The cloud 21 further includes a plurality of server devices 21a. The plurality of server devices 21a are configured to be able to communicate with each other. However, there may be only one server device 21a.

  The information terminal 1 of the order processing system 100 can communicate with the cloud 21 via the communication network 23. As the information terminal 1, in addition to various PCs (Personal Computer) and POS (Point of Sales) terminals such as a desktop type and a notebook type, a mobile phone device, a personal digital assistant (PDA), or a smartphone is appropriately used. it can. As the communication network 23, the Internet, a private network, a next generation network (NGN), a mobile network, or the like can be used as appropriate.

  The training system 200 executes the steps Sa1 in the processes shown in FIG. 5 in the cloud 21, but the steps Sa2 to Sa12, the steps S1 to S6 shown in FIG. 10, and the steps S11 to S16 shown in FIG. May be executed in either the cloud 21 or the information terminal 1 of the order processing system 100. However, the input of the authentication information used for authenticating the user in step Sa1 may be executed by the information terminal 1 of the order processing system 100.

  When a plurality of processes among steps Sa1 to Sa12, steps S1 to S6, and steps S11 to S16 are executed in the cloud 21, these processes may be executed in a single server device 21a, or a plurality of servers Distributed processing may be performed in the device 21a.

  When at least one process of steps Sa2 to Sa12, steps S1 to S6, and steps S11 to S16 is executed in the information terminal 1 of the order processing system 100, the process for causing the computer of the information terminal 1 to execute the process The program may be stored in advance in a storage unit included in the information terminal 1, or the above program may be stored in the storage unit included in the cloud 21 and given from the cloud 21 to the information terminal 1 as necessary. Anyway. When the above program is given from the cloud 21 to the information terminal 1, at least one of the server devices 21a has a function of transmitting the above program to the information terminal 1.

  Although several embodiments of the present invention have been described, these embodiments are presented by way of example and are not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the scope of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention, and are included in the invention described in the claims and the equivalents thereof.

1 Information terminal 1a Liquid crystal display (LCD)
1b Display controller 1c Speaker 1d Sound controller 1e Touch panel 1f Touch panel controller 1g Peripheral device interface 1h Communication interface 1i ROM
1j RAM
1k HDD
1m CPU
2 Handy terminal 3 Voucher printer 4 Station 5 LAN
6 wireless access point 7 printer 8 customer display device 21 cloud 21a server device 22 input interface image 23 communication network 60 proficiency level setting means 70 execution judging means 80 level lowering means 90 grace period setting means 100 order processing system 200 training system

JP 2009-199188 A

Claims (7)

For each type, a training operation is performed for inputting to the user interface along a continuous display of a plurality of types of moving images for order or still images displayed together with images simulating a user interface in an input device that accepts input of goods. A proficiency level setting means for setting a proficiency level, which is an index by which the user can recognize the degree of proficiency regarding the operation of the input device,
Execution determination means for determining whether or not training by operation of the user interface along a continuous display of the moving image or the still image is performed within a predetermined period for a predetermined user;
When it is determined that the execution determination unit does not perform the training, a level reduction unit that reduces the proficiency level of the user;
A training device comprising: A grace period setting means for setting a grace period for graceful implementation of the training when it is determined that the training is not performed within a certain period of time;
In addition to determining whether or not the training is performed within a certain period, the execution determining unit determines whether or not the training is performed within the grace period when the grace period setting unit sets a grace period. There line the Kano judgment,
The level lowering means reduces the proficiency level of the user when it is determined that the training is not performed within the fixed period and within the grace period.
The training device according to claim 1. The level lowering means lowers the proficiency level of the user when it is determined that the training corresponding to the proficiency level is not performed in addition to the non-execution period of the training.
The training apparatus according to claim 1 or 2. The level lowering means informs that when the proficiency level is decreased.
The training device according to any one of claims 1 to 3. The grace period setting means informs that when setting the grace period.
The training device according to claim 2. Computer
For each type, a training operation is performed for inputting to the user interface along a continuous display of a plurality of types of moving images for order or still images displayed together with images simulating a user interface in an input device that accepts input of goods. A proficiency level setting means for setting a proficiency level, which is an index by which the user can recognize the degree of proficiency regarding the operation of the input device,
Execution determination means for determining whether or not training by operation of the user interface along a continuous display of the moving image or the still image is performed within a predetermined period for a predetermined user;
When it is determined that the execution determination unit does not perform the training, a level reduction unit that reduces the proficiency level of the user;
Program to function as. For the user interface along a continuous display of a plurality of types of moving images or still images displayed together with an image simulating a user interface in an input device that includes at least one server device and a terminal device and receives an input of a product A training system that executes a training operation to be input for each type,
A proficiency level setting means for setting a proficiency level, which is an index by which a user can recognize the proficiency level of the operation of the input device according to the training operation performed for each type;
Execution determination means for determining whether or not training by operation of the user interface along a continuous display of the moving image or the still image is performed within a predetermined period for a predetermined user;
When it is determined that the execution determination unit does not perform the training, a level reduction unit that reduces the proficiency level of the user;
With
And the server device comprises at least one of the proficiency level setting means, the execution determining means, and the level lowering means,
The terminal device includes one that is not included in the server device among the skill level setting unit, the execution determination unit, and the level lowering unit.
Training system.

Images