JP5349512B2 - Training device, program and training system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To easily obtain proficiency in the operation of an input device while cooperating with the input device. <P>SOLUTION: A training device comprises: position information storage means causing a display to display an image in imitation of a user interface in the input device receiving the input of merchandise through a merchandise region to which a merchandise specification image specifying merchandise is allocated and a table of merchandise whose merchandise specification image can be allocated to the merchandise region, and storing the merchandise allocated to the merchandise region and an allocation position in association with each other; allocation reception means receiving designation of merchandise to be allocated to the merchandise region out of the merchandise included in the table; and position reception means receiving designation of a position to which the merchandise is allocated. The position information storage means associates the designated merchandise with the position thereof and updates the records. Thus, a database for merchandise used for the input device and the image in imitation of the user interface in the input device can be updated to the latest information in real time. <P>COPYRIGHT: (C)2012,JPO&amp;INPIT

Description

  Embodiments described herein relate generally to a training apparatus, a program, and a training system.

  For example, in many restaurants such as family restaurants and taverns, processing devices are used to execute processing related to various operations such as a menu item order receiving operation and an accounting operation. In such a processing apparatus, an operation of a user such as a store clerk is input by an input device, and a process corresponding to the input operation is executed.

  Specifically, in the case of a system used in a restaurant, the input device and the processing device are, for example, an order terminal and a station (server), respectively. In this case, the order terminal inputs an operation for designating the menu item ordered by the customer. The order terminal generates order information including a list of menu items ordered based on the input operation, and transmits it to the station. The station performs creation of a cooking instruction slip and sales management processing based on the order information.

  However, in the past, the user's proficiency with respect to the operation with the input device has been planned in the actual work or in a simulated work formed by another store clerk acting as a customer. .

  Under such circumstances, it has been desired to develop a system capable of easily learning the operation of the input device in cooperation with the input device.

  The training device according to the embodiment is a training device that allows a user to train an operation in an input device that receives an input of a product through a product region to which a product specifying image that specifies a product is assigned, and includes the product region. Display control means for displaying an image simulating a user interface in the display, a list of products to which the product specific image can be assigned to the product region, and the product region of the input device and the input device In the image imitating the user interface, the product information assigned to the product area and the position information storage means for storing the product in association with each other, and the product specific image in the product area among the products included in the list. Assignment accepting means for accepting designation of the product to be assigned, and the product area; Position accepting means for accepting designation of a position for assigning the product specific image of the product for which designation is accepted by the assignment accepting means, and the location information storage means includes the product for which designation is accepted by the assignment accepting means, and The position receiving unit updates the storage in association with the position received by the designation, and the display control unit displays the product specifying image of the product for which the allocation receiving unit has received the designation on the display. It is displayed at the assigned position where the specification is accepted.

  In addition, the program according to the embodiment includes a computer that controls a training device that trains a user to perform an operation in an input device that receives an input of a product via a product region to which a product specifying image that specifies a product is assigned. Display control means for causing a display to display an image simulating a user interface in the input device, a list of products to which the product specific image can be assigned to the product region, the product region of the input device, and the Position information storage means for associating and storing a product assigned to the product region and an allocation position in an image simulating a user interface in the input device, and among the products included in the list, the product in the product region Assignment accepting means for accepting designation of a product to which a specific image is assigned; In the product area, the allocation accepting unit functions as a position accepting unit that accepts designation of a location to which the product specific image of the product is designated, and the location information storage unit is designated by the assignment accepting unit. The storage is updated by associating the received product with the position received by the position receiving unit, and the display control unit displays the product specifying image of the product received by the allocation receiving unit on the display. The position receiving means displays the assigned position at which the designation is received.

  In addition, the training system of the embodiment includes at least one server device and a terminal device, and allows a user to train an operation on an input device that receives an input of a product through a product area to which a product specifying image that specifies the product is assigned. Display control means for displaying on a display device an image simulating a user interface in the input device including the product area, and a list of products that can be assigned the product specific image to the product area. And a position information storage means for storing the product assigned to the product area in the image imitating the user interface in the input device and the user interface in the input device and the allocation position in association with each other, and included in the list Of the products, the product specific image is assigned to the product area. Allocation receiving means for receiving designation of products to be received, and position receiving means for receiving designation of positions at which the product specific images of the products for which designation is received by the allocation receiving means in the product area are received, and the location information storage The means updates the memory in association with the product received by the assignment accepting means and the position accepted by the position accepting means, and the display control means assigns the designation to the display by the assignment accepting means. The product specifying image of the received product is displayed at the assigned position where the position accepting unit accepts the designation, and the server device includes the display control unit, the position information storage unit, the assignment accepting unit, At least one of position receiving means, the terminal device, the display control means, the position information storage means, the assignment receiving means, It comprises those not included in the server device of the serial position receiving means.

FIG. 1 is a system configuration diagram showing a configuration of an order processing system according to the present embodiment. FIG. 2 is a block diagram illustrating a hardware configuration of the information terminal. FIG. 3 is a diagram showing a data structure of a database related to menu items. FIG. 4 is a diagram schematically illustrating an example of a training course database. FIG. 5 is a diagram schematically illustrating an example of a training situation database. FIG. 6 is a functional block diagram showing a functional configuration in the menu allocation processing. FIG. 7 is a front view showing an example of a menu assignment screen. FIG. 8 is a flowchart showing the flow of database update processing related to menu items. FIG. 9 is a flowchart showing the flow of the training process. FIG. 10 is a front view showing an example of a display screen including a course selection image. FIG. 11 is a front view illustrating an example of a display screen including a training image. FIG. 12 is a front view showing an example of a display screen including the re-displayed course selection image. FIG. 13 is a system configuration diagram illustrating a configuration of a training system that uses a cloud system.

  Hereinafter, an embodiment will be described with reference to the drawings.

  FIG. 1 is a system configuration diagram illustrating a configuration of an order processing system 100 according to the present embodiment. The order processing system 100 can be used in various facilities that provide a food service or a product sales service in response to a customer order such as a restaurant or a store. However, in the following, the order processing system 100 configured to be adapted for use in restaurants will be described.

  In the order processing system 100, a plurality of information terminals 1, a plurality of handy terminals 2, a plurality of slip printers 3 and a station 4 are connected to a LAN (Local Area Network) 5, respectively. However, the handy terminal 2 is connected to the LAN 5 via the wireless access point 6. Although two information terminals 1, two handy terminals 2, and slip printers 3 are shown in FIG. 1, the number thereof is arbitrary. Only one information terminal 1, handy terminal 2, and slip printer 3 may be provided.

  The information terminal 1 is a PC (Personal Computer), a POS (Point of Sales) terminal, or the like, and is installed on a customer service floor or a checkout counter, for example. The information terminal 1 performs processing related to various operations such as a guidance operation for customers, an order receiving operation, a serving (distribution) operation, or an accounting operation. In the information terminal 1 installed on the customer service floor, processing relating to guidance work, order receiving work, and serving (distribution) work is mainly used. Further, in the information terminal 1 installed in the checkout counter, processing relating to accounting work is further used. In addition, the information terminal 1 is good also as what was specialized for the specific use by performing the process regarding only one part of said operation | work. At least one of the information terminals 1 has a function of executing a training process described later and functions as a training device.

  The handy terminal 2 includes a user interface in which a plurality of operation keys such as soft keys and hard keys are arranged, and functions as an input device for inputting a user operation for order input through the user interface. The handy terminal 2 generates order information according to the input operation, and wirelessly transmits the order information. The order information wirelessly transmitted from the handy terminal 2 is transmitted to the station 4 via the wireless access point 6 and the LAN 5.

  The slip printer 3 is installed on, for example, a customer service floor or a kitchen. The slip printer 3 installed on the customer service floor prints an order slip based on the order information for the customer. That is, the slip printer 3 installed on the customer service floor is used as a so-called customer printer. The slip printer 3 installed in the kitchen prints a cooking instruction slip based on the order information for the cook. That is, the slip printer 3 installed in the kitchen is used as a so-called kitchen printer.

  The station 4 is installed in, for example, a backyard, performs a totaling process on various types of information transmitted from the information terminal 1, and performs a process related to a management operation related to the business of a restaurant. The station 4 also performs management processing of information that is commonly used by the plurality of information terminals 1.

  Schematically, in the order processing system 100, when a user performs an operation for inputting an order on the information terminal 1 or the handy terminal 2, the order information generated by the information terminal 1 or the handy terminal 2 according to the operation. Is transmitted to the station 4 via the LAN 5. The station 4 manages the incoming order information for an accounting process or a totaling process. The station 4 transmits order information to the slip printer 3 via the LAN 5. The slip printer 3 prints a cooking instruction slip and an order slip having contents corresponding to the incoming order information.

  Next, the information terminal 1 will be described in detail. Here, FIG. 2 is a block diagram showing a hardware configuration of the information terminal 1. As shown in FIG. 2, the information terminal 1 includes a liquid crystal display (LCD) 1a which is a display, a display controller 1b, a speaker 1c, a sound controller 1d, a touch panel 1e, a touch panel controller 1f, a peripheral device interface (peripheral device I / F). ) 1g, communication interface (communication I / F) 1h, ROM (Read Only Memory) 1i, RAM (Random Access Memory) 1j, HDD (Hard Disk Drive) 1k, and CPU (Central Processing Unit) 1m.

  The display controller 1b, sound controller 1d, touch panel controller 1f, peripheral device interface 1g, communication interface 1h, ROM 1i, RAM 1j, HDD 1k, and CPU 1m are connected to the bus lines. The LCD 1a, the speaker 1c, and the touch panel 1e are connected to the display controller 1b, the sound controller 1d, and the touch panel controller 1f, respectively.

  The display controller 1b drives the LCD 1a so that an image corresponding to the image data transferred under the control of the CPU 1m is displayed. The LCD 1a is driven by the display controller 1b to display an image.

  The sound controller 1d drives the speaker 1c so that a sound corresponding to the sound data transferred under the control of the CPU 1m is reproduced. The speaker 1c reproduces the sound driven by the sound controller 1d.

  The touch panel 1e is stacked on the display surface of the LCD 1a. The touch panel 1e outputs a detection signal corresponding to the touch position when the user touches the display screen of the LCD 1a. The touch panel controller 1f obtains coordinate information representing the touch position based on the detection signal output from the touch panel 1e, and sends the coordinate information to the CPU 1m. Such a touch panel 1e is used as one of input devices for inputting a user operation for training during execution of training.

  Peripheral devices such as the printer 7 and the customer display device 8 are connected to the peripheral device interface 1g as necessary. The peripheral device interface 1g communicates with a connected peripheral device. As the peripheral device interface 1g, an interface circuit conforming to a universal standard of USB (Universal Serial Bus) can be used. The printer 7 is used for printing an order slip, a receipt slip or various journals. The customer surface display device 8 is used to display an image for presenting a transaction result, advertisement information, or the like to a customer. At least one of the printer 7 and the customer display device 8 may be built in the information terminal 1.

  The communication interface 1 h communicates with the slip printer 3 and the station 4 via the LAN 5. As the communication interface 1h, an interface circuit conforming to a general-purpose standard such as Ethernet (registered trademark) can be used.

  The ROM 1i stores a program describing a processing procedure of the CPU 1m, data necessary for the CPU 1m to execute various processes, and the like.

  The RAM 1j stores data necessary for the CPU 1m to execute various processes as necessary. For example, the RAM 1j stores image information representing an image displayed on the LCD 1a. The RAM 1j is also used as a work area when the CPU 1m performs various processes.

  The HDD 1k stores a program describing a processing procedure of the CPU 1m, data necessary for the CPU 1m to execute various processes, and the like. The HDD 1k stores a database 60 (see FIG. 3) relating to menu items provided at a restaurant where the order processing system 100 is installed. Further, as data necessary for the CPU 1m to execute various processes, the HDD 1k stores data of an input interface image 22 (see FIG. 7) that looks like a user interface in the handy terminal 2, as will be described in detail later.

  Here, FIG. 3 is a diagram showing a data structure of the database 60 relating to the menu item. As shown in FIG. 3, the database 60 relating to the menu item stores a department 60b, an assignment 60c, a menu name 60d, and a unit price 60e in association with the code 60a. The department 60b, the assignment 60c, the menu name 60d, and the unit price 60e are definition information that defines menu buttons (not shown) that are displayed in order to accept menu item orders in the handy terminal 2, and the input interface image 22 ( The definition information defines the menu button 72a (see FIG. 7) displayed for receiving the order of the menu item in FIG. The menu item database 60 is a storage unit that stores menu item attributes for each menu item.

  The record registered in the code 60a is expressed by a 4-digit number. The record registered in the department 60b represents the department defined in the record registered in the department in the department file (not shown). In the assignment 60c, the assignment positions of the menu button of the handy terminal 2 and the menu button 72a of the input interface image 22 defined by the record registered in the code 60a are registered. Note that the menu item of the department 60b defined by the code 60a whose allocation position is not registered in the allocation 60c is not displayed on the menu button of the handy terminal 2 and the menu button 72a of the input interface image 22. In the menu name 60d, the text of the item name of the menu item defined by the record registered in the code 60a is registered. In addition, the unit price record of the menu item defined by the record registered in the code 60a is defined in the unit price 60e.

  As can be seen from FIG. 3 described above, the code “0008” defines “Cold” of the department “01”, is assigned to the menu button “1”, and has a unit price of “¥ 380”. Is set. The code “0013” defines “potato fried with skin” of the department “01”, is assigned to the menu button “9”, and sets a unit price of “¥ 380”.

  In addition, the HDD 1k stores a training course database, a training situation database, a plurality of moving image files to be played back during training processing described later, and a scoring setting file.

  The CPU 1m executes various processes related to the above-described various tasks, menu allocation processing of the input interface image 22 and training processing described later, according to programs stored in the ROM 1i and the HDD 1k.

  The information terminal 1 may be sold or transferred while the program is stored in the ROM 1i or the HDD 1k, or the program stored or transferred by the state stored in the storage medium or communication via a communication line. May be arbitrarily installed in the information terminal 1. As the above storage medium, any type of media such as a magnetic disk, a magneto-optical disk, an optical disk, or a semiconductor memory can be used.

  Next, the training course database stored in the HDD 1k will be described. Here, FIG. 4 is a diagram schematically illustrating an example of a training course database.

  As shown in FIG. 4, the training course database includes data records that describe the contents corresponding to each of the plurality of training courses. Each data record includes a title, required time, class, video file name, and information fields relating to the prescribed order item. Information described in the information field regarding the title represents a title for identifying the training course. The information described in the information field regarding the required time represents the required time for each training. The information described in the information field related to the class represents information indicating the difficulty level. The information described in the information field regarding the moving image file name represents the identification name of the moving image file to be used. The information described in the information field regarding the prescribed order item represents the item to be input as the order item.

  Next, the training status database stored in the HDD 1k will be described. Here, FIG. 5 is a diagram schematically showing an example of the training status database.

  As shown in FIG. 5, the training status database includes data records describing training statuses corresponding to each of a plurality of users (here, clerk). Each data record includes an information field regarding a user name, a completed flag for each training course, and a proficiency level. The information described in the information field regarding the user name represents a name for identifying the user. The completed flag represents the end status of the training for each training course as either 0 (not completed) or 1 (ended). Information described in the information field related to the proficiency level represents a proficiency level representing the proficiency level for the operation of the handy terminal 2.

  Next, of various processes executed by the CPU 1m of the information terminal 1 according to the programs stored in the ROM 1i and the HDD 1k, the ordering is performed mainly on the menu allocation process of the input interface image 22 that realizes the characteristic function of the information terminal 1. The operation of the processing system 100 will be described.

  Here, FIG. 6 is a functional block diagram showing a functional configuration in the menu allocation processing. The program executed by the CPU 1m of the information terminal 1 has a module configuration including each unit (display control means 55, position information storage means 52, allocation reception means 53, position reception means 54) as shown in FIG. As actual hardware, the CPU 1m reads the program from the ROM 1i or the HDD 1k and executes it to load the above-described units onto the RAM 1j. The display control means 55, the position information storage means 52, the assignment acceptance means 53, and the position acceptance means 54 It is generated on the RAM 1j.

  The display control means 55 causes the LCD 1a to display a menu assignment screen 70 for the input interface image 22 as shown in FIG. As shown in FIG. 7, the input interface image 22 of the menu assignment screen 70 includes a department field 71 and a menu item field 72 that is a product field to which a plurality of menu buttons 72a are assigned.

  Further, the display control means 55 causes the LCD 1 a to display a menu item list 80 capable of assigning the menu button 72 a to the menu item column 72 as a part of the menu assignment screen 70.

  The menu button 72a of the input interface image 22 is a product specifying image for specifying a menu item for receiving an order. The menu button 72a of the input interface image 22 is a button in which the text of the product name registered in the menu name 60d is displayed at the allocation position where the menu button 72a defined by the allocation 60c can be allocated. The menu button 72a of the input interface image 22 is formed in a rectangular shape.

  The display control means 55 displays the menu button 72a on the menu assignment screen 70 (LCD 1a). The display form of the menu button 72a includes a color.

  In the list 80, the menu button 72a can be assigned to the menu item column 72 such as the code 60a of the database 60 relating to the menu item, the department 60b registered corresponding to the code 60a, the assignment 60c, the menu name 60d, and the unit price 60e. A menu item 80a is included, and each department 60b that is touch-designated in the department column 71 is displayed as an object that can be touch-designated by the touch panel 1e. In the embodiment, a number indicating the registered allocation position is displayed in the allocation 60 c displayed in the list 80.

  The assignment receiving unit 53 receives the designation of the menu item 80 a that assigns the menu button 72 a to the menu item column 72 among the menu items 80 a included in the list 80. Specifically, the assignment receiving unit 53 displays the menu item 80a dragged by the touch designation by the touch panel 1e among the menu items 80a included in the list 80, and the menu item 72a displays the menu button 72a in the menu item column 72. The designation is accepted as 80a.

  The position accepting unit 54 accepts designation of a position in the menu item column 72 where the menu button 72a of the menu item for which designation is accepted by the assignment accepting unit 53 is assigned. Specifically, the position accepting unit 54 drags the position of the menu item 72a to which the menu button 72a can be assigned in the menu item column 72, to the position where the menu item 80a is dropped by the touch designation by the touch panel 1e. The designation is accepted as the allocation position 72b of the 80a menu button 72a.

  Further, the display control means 55 causes the LCD 1a to display the menu button 72a of the menu item for which the designation is accepted by the assignment accepting means 53 at the position where the designation is accepted by the position accepting means 54. At this time, the display control means 55 displays the menu button 72a.

  Next, update processing of the database 60 related to menu items will be described with reference to FIG. FIG. 8 is a flowchart showing a flow of update processing of the database 60 related to the menu item.

  When a predetermined key is designated when updating the database 60 relating to the menu item, the display control means 55 displays the menu assignment screen 70 on the LCD 1a (step S101).

  Next, when the menu item 80a included in the list 80 on the menu assignment screen 70 is dragged and dropped (Yes in step S102), the assignment receiving unit 53 and the position receiving unit 54 display the menu button 72a in the menu item column 72. The designation of the menu item 80a for displaying and the allocation position 72b of the menu button 72a of the menu item 80a is accepted (step S103).

  Then, the display control means 55 displays the menu button 72a on the LCD 1a (step S104). Then, the position information storage means 52 updates the definition information record registered in the database 60 relating to the menu item at the allocated position 72b received in step S103 (step S105).

  As described above, according to the order processing system 100 of the present embodiment, when the arrangement of the menu button 72a is set by the application for setting the arrangement of the menu button 72a of the input interface image 22 that looks like the user interface in the handy terminal 2, the menu item is displayed. Since the database 60 related to the menu item is updated, it can be immediately updated by a training application that uses the database 60 related to the menu item or an application that confirms the setting of the handy terminal 2. Thereby, the database 60 regarding the menu items can be updated to the latest information in real time.

  Next, regarding the operation of the order processing system 100 with a focus on training processing for realizing the characteristic functions of the information terminal 1 among various processings executed by the CPU 1m of the information terminal 1 in accordance with programs stored in the ROM 1i and the HDD 1k. explain.

  In general, proficiency regarding the operation of the handy terminal 2 used in ordering operations at restaurants is simulated in the actual business or formed by another store clerk acting as a customer. It was planned in business. On the other hand, it is desirable to easily learn the operation related to the operation of the handy terminal 2 and to continuously maintain the familiarity of the operation by a method other than the actual business or another store clerk playing the customer. It was. Therefore, the information terminal 1 displays the ordering video and the operation screen of the handy terminal 2, operates the operation screen of the handy terminal 2 along the video, and determines whether or not an operation according to the video is performed. The result of the judgment is displayed.

  Now, when it is desired to train the operation on the handy terminal 2, the user can use the training function provided in the information terminal 1. In the information terminal 1 where activation of the training function is requested by the user, the CPU 1m executes a training process as shown in FIG.

  When authenticating the user (step Sa1), the CPU 1m of the information terminal 1 generates a course selection image and instructs the display controller 1b to display the course selection image (step Sa2). In response to this instruction, the display controller 1b drives the LCD 1a to display the corresponding course selection image.

  Here, FIG. 10 is a front view showing an example of a display screen including the course selection image 20. As shown in FIG. 10, the course selection image 20 includes a course list image 21, an input interface image 22, and a guidance image 23.

  The course list image 21 shows a list of training courses registered in the training course database. In the example of FIG. 10, the course list image 21 includes moving image thumbnails 21a, 21b, 21c, 21d, 21e, 21f, 21g, 21h, and 21i of each training course. The course list image 21 includes text indicating the title and required time of each training course below each of the moving image thumbnails 21a to 21i. The course list image 21 shows the moving image thumbnails 21a to 21i divided into classes for each training course.

  Furthermore, in the course list image 21, the training has been completed in a state where it is superimposed on the video thumbnail of the training course for which the completed flag described in the training status database is “1” for the user authenticated in step Sa <b> 1. This includes a mark 21j indicating that In the training status database shown in FIG. 4, the training flag “1”, “Take Out”, “Family”, and “Appearance” has “1” for the user “Clerk A”. In FIG. 10, in accordance with this, a completed mark 21j in a state of being overlaid on the moving image thumbnails 21a, 21b, 21c, and 21h regarding the training courses of “one customer”, “takeout”, “family” and “appearance” is included.

By the way, the menu item whose allocation position is no longer registered in the allocation 60c in the database 60 related to the menu item due to the setting of the menu button 72a of the input interface image 22 with the user interface in the handy terminal 2 as described above is shown in FIG. sometimes included becomes so that the data record corresponding to the training course training course database shown in. In such a case, training is not established. Therefore, CPU 1 m of the information terminal 1, when a menu item allocated located assignment 60c is no longer registered is determined to be included in the data record corresponding to the training course is a video thumbnail related to the training course grayed out Display.

  The input interface image 22 is an image that looks like the appearance of the user interface in the handy terminal 2. The guide image 23 includes a character string 23a and a mark 23b representing the user's proficiency level.

  Returning to the flowchart of FIG. 9, the CPU 1m of the information terminal 1 selects one of the training courses according to the user operation (step Sa3). Specifically, in response to the user performing an operation of touching one of the moving image thumbnails included in the course list image 21, the CPU 1m selects a training course related to the touched moving image thumbnail. For example, if an operation of touching the display area of the moving image thumbnail 21d in FIG. 10 is performed by the user, the CPU 1m selects a training course whose title is “2 people”.

  Subsequently, the CPU 1m of the information terminal 1 starts displaying a moving image corresponding to the selected training course (step Sa4). For example, if a training course whose title is “2 guests” is selected, the CPU 1m acquires “Futari.mpg” as a moving image file name according to the training course database, and the moving image stored in the HDD 1k with this file name. A training image including a moving image based on the file is generated, and the display controller 1b is instructed to display the training image. In response to this instruction, the display controller 1b drives the LCD 1a to display the corresponding training image. Note that the CPU 1m instructs the sound controller 1d to reproduce sound corresponding to the sound data included in the moving image file. In response to this instruction, the sound controller 1d drives the speaker 1c so as to reproduce the corresponding sound.

  Here, FIG. 11 is a front view showing an example of a display screen including the training image 30. As shown in FIG. 11, the training image 30 includes a player image 31 in a state where the course selection image 20 overlaps the course list image 21. The player image 31 includes a moving image 31a. Note that the CPU 1m sequentially selects a large number of image frames represented by the moving image file one by one at regular time intervals as a display target, and automatically changes the moving image 31a to the display target image frame. . The moving image and the sound represented by the moving image file represent a plurality of events over time that trigger the user to perform an operation for inputting a menu item in the handy terminal 2. Specifically, the moving image and the sound are an image of a customer placing an order, an animation showing a similar state, and the like.

  The user inputs a menu item ordered by touching a button of the menu item arranged on the input interface image 22 in accordance with the moving image displayed on the LCD 1a and the sound reproduced on the speaker 1c. Perform item input operation. The item input operation includes an operation of canceling a menu item that has already been input. Then, when the user thinks that all the input of the ordered menu item has been completed, the user performs an end operation such as touching the transmission button 22a arranged in the input interface image 22.

  Therefore, in step Sa5 and step Sa6, the CPU 1m waits for an item input operation or an end operation to be performed. If the item input operation has been performed, the CPU 1m proceeds from step Sa5 to step Sa7. Note that the CPU 1m may advance from step Sa5 to step Sa7 even when the end operation is not performed by the end timing set in advance as the time when the reproduction of the moving image ends or when a certain time has elapsed since then.

  In step Sa7, the CPU 1m updates the order item list according to the item input operation. That is, when an item input operation for designating addition of a menu item is performed, the CPU 1m updates the order item list so as to add the corresponding menu item. In addition, when an item input operation for designating cancellation of a menu item is performed, the CPU 1m updates the order item list so as to exclude the corresponding menu item.

  In step Sa8, the CPU 1m updates the operation history information. Note that the CPU 1m newly generates operation history information when the process proceeds to step Sa8 for the first time in the current training process. The operation history information is information including operation information related to each operation performed by the user. The operation information indicates at least the content of the operation and the timing at which the operation was performed. That is, the operation information represents, for example, which button in the input interface image 22 is pressed at which timing during training. The CPU 1m stores the operation history information in the RAM 1j or the HDD 1k. After that, the CPU 1m returns to the standby state of steps Sa5 and Sa6.

  If the end operation is performed in the standby state of steps Sa5 and Sa6, the CPU 1m proceeds from step Sa6 to step Sa9.

  In step Sa9, the CPU 1m determines whether or not all of the menu items included in the order item list match the menu items included in the prescribed order item described in the training course database with respect to the currently selected training course. To check. If all the menu items match, the CPU 1m proceeds from step Sa9 to step Sa10.

  In step Sa10, the CPU 1m sets the completed flag included in the training situation database regarding the currently selected training course and the user authenticated in step Sa1 to “1”.

  In step Sa11, the CPU 1m calculates the degree of training progress related to the user authenticated in step Sa1. The degree of progress may be calculated based on a predetermined arbitrary rule. For example, the degree of progress can be obtained as the number of training courses for which the completion flag is “1”. In this case, if the training status database is in the state shown in FIG. 4, the degree of progress for the user “clerk A” is “4”. Alternatively, the degree of progress can be obtained as the sum of values obtained by multiplying the completion flag by a coefficient corresponding to the difficulty level of the training course. That is, for example, if the coefficients related to “beginner”, “intermediate”, “advanced”, and “manner” are set to “1”, “2”, “3”, and “1”, respectively, the training situation database is shown in FIG. In the state shown in FIG. 4, the degree of progress for the user “clerk A” is “5”.

  In step Sa12, the CPU 1m determines the proficiency level according to the degree of progress and reflects it in the training situation database. Specifically, the correspondence between the degree of progress and the proficiency level is determined in advance. The proficiency level is an index that allows the user to recognize the proficiency level, such as “part-time job beginner” or “part-time job intermediate”. Then, for example, if the proficiency level does not change even if the degree of progress increases, the CPU 1m does not make any changes to the training situation database. However, for example, if the CPU 1m reaches a new proficiency level due to an increase in progress, the CPU 1m changes the description of the information field related to the proficiency level in the training situation database. More specifically, it is assumed that the CPU 1m determines that the user's proficiency level is “part-time intermediate” when the user “salesperson A” has correctly completed the training course “two customers”. In this case, the CPU 1m changes the description of the information field relating to the proficiency level in the data record in which “Store clerk A” is described in the user name information field from “part-time job beginner” to “part-time job intermediate” shown in FIG. Update the training status database.

  Thereafter, the CPU 1m returns to step Sa2 and redisplays the course selection image. At this time, the CPU 1m generates a course selection image based on the information described in the latest training situation database. Therefore, for example, if the training situation database is updated as in the above specific example, the course selection image displayed again is an image as shown in FIG. The course selection image 40 shown in FIG. 12 differs from the course list image 21 in that the course list image 41 includes a completed mark 21j that is superimposed on the moving image thumbnail 21d. The course selection image 40 is different from the guide image 23 in that the guide image 42 includes a character string 42a and a mark 42b indicating the proficiency level after the change.

  If a menu item mismatch is found in step Sa9, the CPU 1m returns from step Sa9 to step Sa2. In this case, since the training status database is not updated, for example, the course selection image 20 shown in FIG. 10 is displayed again.

  As described above, as a method for learning the operation method of the handy terminal 2 used in order work such as a restaurant, the input interface image 22 (operation screen) showing the ordering video and the user interface in the handy terminal 2 is used. ) Is displayed on the information terminal 1, the operation screen of the handy terminal 2 is operated along with the moving image, the operation is performed according to the moving image, and the result of the determination is displayed. The operation of the handy terminal 2 can be trained without taking time for others.

  And the information terminal 1 calculates | requires the score showing the degree to which user operation and predetermined operation correspond, and alert | reports to a user by displaying this. Therefore, based on this notification, the user can recognize the accuracy of the operation performed by the user.

  In addition, the information terminal 1 automatically determines whether or not the operation by the user has been performed correctly, and presents the determination result to the user depending on the presence or absence of the completed mark 21j. Therefore, the user can recognize whether or not the correct operation has been performed.

  Further, the information terminal 1 presents the proficiency level to the user. For this reason, the user can grasp | ascertain the self-skill level about operation of the handy terminal 2 easily and exactly.

  According to such a training method, by using a mechanism such as increasing the number of trainings that can be newly implemented according to the training results and the number of items to be implemented, etc., step by step according to the skill and experience of the trainer Training is possible.

  In addition, this embodiment can be variously modified as follows.

  By comparing the menu items included in the order item list with the prescribed order items, the menu items that are not input or the menu items that are erroneously input may be determined, and an image that presents them to the user may be displayed.

  Instead of the input interface image 22, an input interface image displayed on the LCD 1a when the information terminal 1 functions as a POS terminal may be used. If an operation on the input interface image is input, the user can be trained to operate the POS terminal.

  Instead of moving images, a plurality of still images may be continuously displayed in a slide show format. That is, a plurality of still images may be automatically selected as display targets sequentially and at regular time intervals, and the still images that are the display targets may be displayed on the LCD 1a.

  The information terminal 1 having the training function described above does not have to perform processing related to all of various types of business such as guidance business, order reception business, waitee service, or accounting business, and processing different from those processing. It may be what performs.

  The user operation targeted for training is not limited to the operation for order input. In addition, if the user operation targeted for training is different, the event that triggers the operation is naturally different. Therefore, a moving image or a still image representing an opportunity event corresponding to a user operation to be trained is displayed. The user interface image also corresponds to a user operation that is a training target.

  The training result is not limited to the determination based on whether or not the input operation and the specified operation completely match. For example, the training result can be determined as a rate at which the input operation and the specified operation match. Further, for example, the training result may be determined in consideration of other information such as the order and timing of input operations.

  The above operation can also be realized by a training system including a terminal device and a server device. In this case, one server device may perform processing for realizing user training in one or a plurality of terminal devices, and a plurality of server devices realize user training in one or a plurality of terminal devices. The processing for doing so may be shared.

  Cloud computing can be used to realize such a training system. More specifically, a software provision form called Software as a Service (SaaS) is suitable.

  FIG. 13 is a diagram illustrating a configuration of a training system 200 that uses a cloud system.

  The training system 200 includes a cloud 21, a plurality of order processing systems 100, and a plurality of communication networks 23. The order processing system 100 and the communication network 23 may be only one each.

  The cloud 21 further includes a plurality of server devices 21a. The plurality of server devices 21a are configured to be able to communicate with each other. However, there may be only one server device 21a.

  The information terminal 1 of the order processing system 100 can communicate with the cloud 21 via the communication network 23. As the information terminal 1, in addition to various PCs (Personal Computer) and POS (Point of Sales) terminals such as a desktop type and a notebook type, a mobile phone device, a personal digital assistant (PDA), or a smartphone is appropriately used. it can. As the communication network 23, the Internet, a private network, a next generation network (NGN), a mobile network, or the like can be used as appropriate.

  In the training system 200, a menu assignment screen 70 is arranged as a graphical user interface on the screen of the information terminal 1 serving as a client. That is, the information terminal 1 serving as a client functions as a UI control that controls the menu assignment screen 70 using, for example, Microsoft Silverlight (trademark) which is a plug-in of a web browser. In such UI control, the master data of the database 60 relating to the menu item is set when the menu allocation screen 70 is initialized, and the menu button 72 a is used as a list 80 of menu items that can be allocated to the menu item column 72. . The master data set in the UI control is transmitted from the server device 21a to the information terminal 1.

  The training system 200 executes the step Sa1 in each process shown in FIG. 9 in the cloud 21, but the steps S101 to S106 shown in FIG. 8 and the steps Sa2 to Sa12 shown in FIG. It may be executed in any of the information terminals 1 of the processing system 100. However, the input of the authentication information used for authenticating the user in step Sa1 may be executed by the information terminal 1 of the order processing system 100.

  When a plurality of processes in steps S101 to S106 and steps Sa1 to Sa12 are executed in the cloud 21, these processes may be executed in a single server device 21a, or distributed processing in a plurality of server devices 21a. You may do it.

  When at least one of steps S101 to S106 and steps Sa2 to Sa12 is executed by the information terminal 1 of the order processing system 100, a program for causing the computer of the information terminal 1 to execute the processing is preliminarily stored in the information terminal 1 The program may be stored in a storage unit included in the cloud 21 or may be stored in the storage unit included in the cloud 21 and given from the cloud 21 to the information terminal 1 as necessary. When the above program is given from the cloud 21 to the information terminal 1, at least one of the server devices 21a has a function of transmitting the above program to the information terminal 1.

  Although several embodiments of the present invention have been described, these embodiments are presented by way of example and are not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the scope of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention, and are included in the invention described in the claims and the equivalents thereof.

1 Information terminal 1a Liquid crystal display (LCD)
1b Display controller 1c Speaker 1d Sound controller 1e Touch panel 1f Touch panel controller 1g Peripheral device interface 1h Communication interface 1i ROM
1j RAM
1k HDD
1m CPU
2 Handy terminal 3 Voucher printer 4 Station 5 LAN
6 Wireless Access Point 7 Printer 8 Customer Display Device 21 Cloud 21a Server Device 22 Input Interface Image 23 Communication Network 52 Location Information Storage Means 53 Assignment Accepting Means 54 Position Accepting Means 55 Display Control Means 100 Order Processing System 200 Training System

JP 2009-199188 A

Claims (6)

A training device that trains a user on an operation in an input device that receives an input of a product through a product region to which a product specific image for specifying a product is assigned,
Display control means for causing a display to display an image simulating a user interface in the input device including the product area, and a list of products that can be assigned the product specific image to the product area;
Position information storage means for storing the product assigned to the product area in the image imitating the product area of the input device and the user interface in the input device and the allocation position in association with each other;
Of the products included in the list, an assignment accepting unit that accepts designation of a product that assigns the product specific image to the product region;
Position accepting means for accepting designation of a position for assigning the product specific image of the product for which designation is accepted by the assignment accepting means in the product area;
With
The location information storage means updates the memory by associating the product accepted by the assignment accepting means with the location accepted by the location accepting means,
The display control means causes the display to display the product specific image of the product for which the assignment accepting unit has received the designation at the assigned position for which the position accepting unit has accepted the designation.
Training device. The display control means further displays a continuous display of a moving image or a still image for an order in which order items are defined in advance,
If the order information moving means or the order item for continuous display of still images includes a product whose assigned position is no longer registered by the update in the position information storage means, the order moving image Or, gray out thumbnails of still images and display them.
The training device according to claim 1. A computer that controls a training device that allows a user to train an operation in an input device that receives an input of a product through a product region to which a product specifying image that specifies the product is assigned
Display control means for causing a display to display an image simulating a user interface in the input device including the product area, and a list of products that can be assigned the product specific image to the product area;
Position information storage means for storing the product assigned to the product area in the image imitating the product area of the input device and the user interface in the input device and the allocation position in association with each other;
Of the products included in the list, an assignment accepting unit that accepts designation of a product that assigns the product specific image to the product region;
Position accepting means for accepting designation of a position for assigning the product specific image of the product for which designation is accepted by the assignment accepting means in the product area;
Function as
The location information storage means updates the memory by associating the product accepted by the assignment accepting means with the location accepted by the location accepting means,
The display control means causes the display to display the product specific image of the product for which the assignment accepting unit has received the designation at the assigned position for which the position accepting unit has accepted the designation.
program. The display control means further displays a continuous display of a moving image or a still image for an order in which order items are defined in advance,
If the order information moving means or the order item for continuous display of still images includes a product whose assigned position is no longer registered by the update in the position information storage means, the order moving image Or, gray out thumbnails of still images and display them.
The program according to claim 3. A training system including at least one server device and a terminal device, and training a user for an operation in an input device that receives an input of a product through a product region to which a product specifying image for specifying a product is assigned,
Display control means for causing a display to display an image simulating a user interface in the input device including the product area, and a list of products that can be assigned the product specific image to the product area;
Position information storage means for storing the product assigned to the product area in the image imitating the product area of the input device and the user interface in the input device and the allocation position in association with each other;
Of the products included in the list, an assignment accepting unit that accepts designation of a product that assigns the product specific image to the product region;
Position accepting means for accepting designation of a position for assigning the product specific image of the product for which designation is accepted by the assignment accepting means in the product area;
With
The location information storage means updates the memory by associating the product accepted by the assignment accepting means with the location accepted by the location accepting means,
The display control means causes the display to display the product specific image of the product for which designation is accepted by the allocation accepting unit at the allocation position for which the position accepting unit has accepted designation,
The server device includes at least one of the display control unit, the position information storage unit, the allocation reception unit, and the position reception unit.
The terminal device includes a device that is not included in the server device among the display control unit, the position information storage unit, the allocation reception unit, and the position reception unit.
Training system. The display control means further displays a continuous display of a moving image or a still image for an order in which order items are defined in advance,
If the order information moving means or the order item for continuous display of still images includes a product whose assigned position is no longer registered by the update in the position information storage means, the order moving image Or, gray out thumbnails of still images and display them.
The training system according to claim 5.

Images