JP2009199188A - Operation guidance display system, program, and recording medium for money processor - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a simple operation guidance display system for a money processor for supporting an operator to easily perform a prescribed operation without referring to an instruction manual of the money processor, and to provide a program related to the system and a computer-readable recording medium. <P>SOLUTION: This operation guidance display system is provided with a display means 18 for displaying information on the money processing operation of the money processor 14 for depositing/dispensing money on a screen; a state detection means 34 for detecting that the money processor 14 needs a prescribed operation by an operator; a storage means 20 for storing image data 36 showing a series of procedures of prescribed operations to be detected by the state detection means 34; and a display control means 10 for, when it is detected that the money processor 14 needs the prescribed operations by the state detection means 34, causing a display means 18 to display the image data 36 stored in the storage means 20. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention provides money for guiding an operation procedure for canceling an abnormal (error) state generated in a money processing apparatus used by being connected to a POS (Point Of Sales) cash register terminal such as a supermarket and returning to a normal state. The present invention relates to an operation guidance display system for a processing apparatus and a computer-readable recording medium on which a program and data related to the system are recorded.

  2. Description of the Related Art Conventionally, a cash processing apparatus such as an automatic change machine connected to a POS terminal is known in a supermarket or a convenience store (see, for example, Patent Document 1). Such a money processing apparatus usually deposits banknotes and coins deposited from a shopper and stores them in a storage, while taking out change from the storage in accordance with a withdrawal instruction.

  The POS terminal has a built-in POS application for information processing for operating the terminal and information transmission / reception processing with a connected money processing apparatus. This POS application displays on the operation display screen such as a touch panel provided in the POS terminal each time the processing status of deposit / withdrawal with respect to the money processing apparatus and notifies the cashier.

  When an error state such as banknote jam occurs in the money processing apparatus, an error code corresponding to the error state is displayed on the display screen of the POS terminal through the POS application and notified to the cashier. The cashier in charge searches for the error canceling operation procedure corresponding to this error code from the manual of the money processing device or the manual for error canceling, and refers to the operating procedure described in this book. The money processing apparatus is returned to a normal state by performing an operation.

  On the other hand, in an automatic transaction apparatus such as an ATM, a guidance apparatus that guides a procedure for recovering a failure such as a bill jam occurring inside the apparatus is known (see, for example, Patent Document 2). According to the guidance device disclosed in Patent Document 2, an attendant who has confirmed the occurrence of a failure notified to the center goes to the ATM installation location, opens the back panel of the ATM, and displays the attendant guidance display section provided on the back panel. An overview of the displayed fault is to be checked. Next, by operating the recovery procedure detail key on the clerk guidance display section of the touch panel, the recovery procedure diagram stored in the ATM RAM is read and displayed, and the clerk performs the failure recovery operation based on the displayed recovery procedure. To do.

JP 2008-3832 A JP-A-8-255280

  By the way, the procedure of the error canceling operation for the above-described money processing apparatus is a series of procedures by a plurality of operations and is complicated, so that it is required to be familiar with the instruction manual of the money processing apparatus and the error canceling handbook. It's difficult for those who are not used to it. In addition, every time an event such as an error occurs, a page corresponding to the event code such as an error code is searched from the above handbook, and operations such as error cancellation are performed while referring to this description. The work may feel annoying.

  Moreover, in the automatic transaction apparatus such as ATM provided with the above-mentioned conventional patent document 2, the trouble displayed on the staff information display section after the attendant who received the trouble report at the center opened the back panel such as ATM. After confirming the overview, enter the key, display the recovery procedure diagram etc. here, and then proceed to the recovery operation work, it is not easy to start the recovery work after receiving the failure report It takes time and effort. Also, if the specifications such as the model and structure of the automatic transaction apparatus are different, the recovery procedure is generally different. Therefore, data such as a recovery procedure diagram stored in the RAM of the automatic transaction apparatus must be prepared for each automatic transaction apparatus. Rather, this requires a design effort.

  The present invention has been made in view of the above points, and is for a simple money processing apparatus that supports an operator so that a predetermined operation can be easily performed without relying on reference to an instruction manual of the money processing apparatus. An operation guidance display system, a program related to the system, and a computer-readable recording medium are provided.

  In order to achieve the above object, an operation guidance display system for a money processing apparatus according to claim 1 of the present invention displays on a screen information related to the money processing operation of a money processing apparatus for processing money deposit / withdrawal. Image data indicating a series of procedures of a predetermined operation detected by the state detecting means, a state detecting means for detecting that the money processing apparatus has entered a state requiring a predetermined operation by an operator, and And storage control means for displaying on the display means the image data stored in the storage means when the state detection means detects that a predetermined operation is required. It is characterized by comprising.

  An operation guidance display system for a money processing apparatus according to claim 2 of the present invention is the above-described operation guidance display system for claim 1, wherein the money processing apparatus is connected to a terminal device including the display means, and the state detection means includes: An error state occurring in the money processing apparatus can be detected, and the storage means stores release operation procedure data including image data indicating an operation for releasing the error state and returning to a normal state for each procedure. The display control means, when an error state is detected by the state detection means, reads out the release operation procedure data corresponding to the error state from the storage means, and an operation for releasing the error state by an operator The image data corresponding to the progress status is sequentially displayed on the display means of the terminal device.

  According to a third aspect of the present invention, there is provided the operation guidance display system for a money processing apparatus according to the first or second aspect, wherein the state detecting means determines the amount of money in the money processing apparatus. And the display control means for counting again the amount of money in the money processing device when the state detecting means detects the amount-indetermined state. Image data indicating an operation procedure is displayed on the display means.

  According to a fourth aspect of the present invention, there is provided an operation guidance display system for a money processing device according to any one of the first to third aspects, wherein the money processing device comprises the display means. And the plurality of terminal devices are connected to at least one store server, the storage means is stored in the store server, and the display control means reads and reads the image data from the store server unit. The image data is displayed on the display means of a terminal device connected to the money processing apparatus detected by the state detection means to have entered a state requiring a predetermined operation.

  A program according to claim 5 of the present invention causes a display unit of a terminal device connected to the money processing apparatus according to any one of claims 1 to 4 to function as the display unit. It is a program.

  According to a sixth aspect of the present invention, there is provided a program for the money processing apparatus on a display unit of a terminal device connected to the money processing apparatus according to any one of the first to fourth aspects. This is a program for realizing an operation guidance display function.

  A recording medium according to claim 7 of the present invention is a computer-readable recording medium on which the program according to claim 5 or 6 is recorded.

  According to an eighth aspect of the present invention, there is provided a recording medium which is set in correspondence with the operation state data indicating the state of the money processing operation of the money processing apparatus for processing money deposit and withdrawal, and the operation state data. Image data indicating the operation content to be performed and the word data indicating the wording, and operation procedure data associated with the operation state data, the image data, and the word data, and indicating the procedure of the operation content A recorded computer-readable recording medium.

  According to a ninth aspect of the present invention, there is provided a recording medium according to an error content statement in which an error code in a money processing apparatus for processing money deposit / withdrawal and word data indicating the content of an error state corresponding to the error code are stored. The name of the file, the name of the image file storing the image data indicating the operation content for canceling the error state, and the canceling operation wording storing the wording data indicating the operation content for canceling the error state It is a computer-readable recording medium on which data storing a file name is recorded.

  Further, in the recording medium according to claim 10 of the present invention, the wording data indicating the content of the error state corresponding to the error code is based on the error code read from the money processing apparatus that processes the deposit / withdrawal of money. The stored error content word file, the image file storing the image data indicating the operation content for canceling the error state, and the release storing the word data indicating the operation content for canceling the error state A procedure for reading an operation word file, and a display unit of a terminal device connected to the money processing device in order according to the transition of the error release operation of the money processing device by an operator And a computer-readable recording medium on which a program for executing the program is recorded.

  In the above, the recording medium according to the present invention is a medium on which the data or the program according to the present invention is recorded. For example, a flexible disk, CD-ROM, DVD-ROM, magnetic disk, optical disk, magneto-optical disk, semiconductor It means various computer-readable media such as a memory. As the data, for example, text data, XML (extensible Markup Language) data, HTML (Hyper Text Markup Language) data, or the like can be used in the case of word data, while JPEG ( It is possible to use image data based on the Joint Photographic Experts Group (GUI), animation image data based on the GIF (Graphic Interchange Format), and the like.

  According to the operation guidance display system for the money processing apparatus according to the present invention, when the state detecting means detects that the money processing apparatus is in a state that requires a predetermined operation, the image data stored in the storage means Is displayed on the display means, so that the operator can easily perform a predetermined operation without referring to the instruction manual of the money processing apparatus.

  Further, according to the operation guidance display system for another money processing apparatus according to the present invention, when an error state of the money processing apparatus is detected by the state detection means, the release operation procedure data corresponding to the error state is stored from the storage means. In addition to reading, image data corresponding to the progress of the error state cancellation operation by the operator is sequentially displayed on the display means of the terminal device, so the operator can cancel the error without referring to the error cancellation manual of the money processing apparatus. Operation can be performed easily.

  Further, according to the operation guidance display system for another money processing apparatus according to the present invention, when the state detecting means detects the money amount uncertain state in the money processing apparatus, the counting of the number of money is again performed. Since the image data showing the operation procedure is displayed on the display means, the operator can easily perform the re-counting processing operation without referring to the instruction manual of the money processing apparatus.

  Further, according to the operation guidance display system for another money processing apparatus according to the present invention, it is detected that the image data read from the store server unit is in a state that requires a predetermined operation by the state detection means. It is displayed on the display means of the terminal device connected to the money processing apparatus. In this way, if image data indicating an operation procedure is stored in a common store server unit to which a plurality of terminal devices are connected, each image data can be stored in the memory unit of each terminal device. Necessary image data can be called from a terminal device by accessing the store server unit as necessary, and the image data can be displayed on the display screen of the terminal device.

  Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing an example of the configuration of an operation guidance display system for a money processing apparatus according to the present invention.

  As shown in FIG. 1, an operation guidance display system 10 for a money processing apparatus according to the present invention is a POS terminal 12 as a terminal device that collects and manages information when a commercial transaction with a shopper is performed in a supermarket or the like. The POS terminal 12 is connected to an automatic change machine 14 as a money processing device. The POS terminal 12 is composed of a personal computer-based register to which data such as a product name, price, and shopper information is immediately input by reading a barcode with a barcode reader (scanner) (not shown). A terminal control unit 16, a touch panel 18 as display means that can be operated and displayed on a screen, and a hard disk 20 as storage means are provided.

  The terminal control unit 16 manages the operation of each unit of the POS terminal. The terminal control unit 16 performs a CPU, a memory for storing various information, that is, a RAM (Random Access Memory) that is an information storage medium, and a ROM (Read). Only memory). These are connected to each other via a data bus (not shown). The automatic change machine 14 and the touch panel 18 are connected to the CPU via a data bus (not shown).

  The hard disk 20 of the POS terminal 12 is loaded with Windows (registered trademark of US Microsoft Corporation) as its operating system (OS: Operating System), and a POS application 22 is installed as a program that runs on this Windows. . The POS application 22 is equipped with a program for causing the touch panel 18 to realize an operation guidance display function for the automatic change machine 14. The hard disk 20 also has an area 24 for storing image data and the like according to the operation guidance display system 10 of the present invention.

  Data transmission / reception between the POS terminal 12 and the automatic change machine 14 is performed by an OPOS driver 26 compliant with the OPOS (Open Point Of Service) specification which is a standardized driver for a POS device interface and an application service interface in a Windows environment. To be done through.

  The automatic change machine 14 is a device that deposits money stored by a shopper and stores it in a storage (not shown), and also withdraws change from the storage in accordance with a withdrawal instruction. The bill part 28 that handles the coin, the coin part 30 that handles the deposit / withdrawal process of only the coins, and the controller part 32 that manages other processes. The automatic change machine 14 receives a withdrawal command signal and a deposit command signal from the POS terminal 12 and performs processing corresponding to the command. On the other hand, the automatic change machine 14 generates a processing completion signal, a signal related to the number of storage boxes, and the automatic change machine 14. An event signal such as an error is transmitted to the POS terminal 12.

  The banknote part 28 is provided with a banknote conveyance path (not shown), and in the middle of the banknote part 28, a banknote check part (not suitable) for discriminating each denomination of 10,000 yen banknotes, 5000 yen banknotes, 2000 yen banknotes and 1000 yen banknotes. Is provided). Similarly, a coin conveyance path (not shown) is also provided in the coin unit 30, and in the middle of each, a denomination of 500 yen coin, 100 yen coin, 50 yen coin, 10 yen coin, 5 yen coin, and 1 yen coin A coin quarantine unit (not shown) for discriminating is provided, and money to be deposited / withdrawn passes through a corresponding conveyance path. Each conveyance path is provided with a sensor 34 as a state detection means for monitoring the state of conveyance of money, and the automatic change machine 14 determines a jam (clogging) based on the detection of the sensor 34, and the jam is detected. Is specified, and an error code signal corresponding to this error state is transmitted to the POS terminal 12. As a means for determining a jam, for example, determination based on the length of sensor light shielding time can be used.

Next, image data for the operation guidance display system 10 stored in the hard disk 20 of the POS terminal 12 will be described.
As shown in FIG. 2, the data 36 is composed of a plurality of data files indicating operation contents and procedures for canceling the error of the automatic change machine 14, and has a hierarchical folder structure. First, the top-level main folder “EcsKaijo” is provided, and in the hierarchy below the folder “EcsKaijo”, “control photo”, “control wording”, “coin photo”, “coin wording”, “bank note photo”, “ Six subfolders of “banknote wording” are stored. The main folder “EcsKaijo” stores three text format index files of “b_tejiyun.txt”, “c_tejiyun.txt”, and “ct_tejiyun.txt”.

  In the subfolders, a plurality of “image files” 38 in JPEG format are stored in each folder of “control photo”, “coin photo”, and “bank note photo” with “photo” added to the name. As shown in FIG. 2, a plurality of JPEG image files such as “c001.jpg” are stored in the “coin photo” folder, for example. Also, an “error content wording file” 40 in which the contents of the error state are described in a text format in each folder of “control wording”, “coin wording”, and “banknote wording” with “wording” added to its name. In addition, a “release operation wording file” 42 in which operation contents such as an operation procedure for canceling the error are described in a text format is stored. For example, in the “coin photo” folder, a plurality of error content wording files such as “cErr00.txt” and a plurality of release operation wording files such as “c039.txt” are stored.

  The image file is a file in an image data format based on a photograph or the like taken in advance of the internal situation of the automatic change machine 14 that the operator sees at each stage of the error canceling operation, and this file depends on each stage of the operation. Several are available. As this image file, for example, JPEG image data having image pixels of width 510 × height 380 can be used. The image file is stored in the “coin photo” folder for files relating to errors occurring in the coin unit 30, in the “bank note photo” folder for the banknote unit 28, and in the “control photo” folder for the controller unit 32. Stored.

  There are three index files: “b_tejiun.txt” that stores banknote index information, “c_teyun.txt” that stores coin section index information, and “ct_teyun.txt” that stores controller section index information. Consists of index files.

Next, the data structure of the index file will be described.
As shown in FIG. 3, the index file is a file that stores text data in which a data set in which numerical values and character strings are arranged in one line separated by commas (,) is described over a plurality of lines. Since this data array is common to each index file, the data array described in the coin part index file “c_tejiyun.txt” will be specifically described below as an example.

  As shown in FIG. 3, a character string indicating an error code of the automatic change machine is arranged in the first character string from the left of each line. In the second character string, the name of “error content wording file” is arranged, and in the third to twelfth names, the name of “image file” is arranged in the order displayed on the touch panel 18. The names of the “release operation word files” are arranged in the order in which the names of the “release operation word files” are displayed on the touch panel 18. The names of these “error content wording files” and “release operation wording files” are the names of files associated with the error code of the first character string, and each indicates the error content corresponding to the error code. The name of the “error content wording file” storing the wording and the name of the “cancellation wording file” storing the wording indicating the operation content for canceling the error.

  In this case, for example, in FIG. 3, the data set corresponding to the error code “B1” will be described. It is understood that the error code is “B1” and the error content wording file name is “cErrB1.txt”. The image file names are “c001.jpg”, “c003.jpg”, “c021.jpg”, “c023.jpg”, and “c001.jpg”, and are set to be displayed on the touch panel 18 in this order. You can see that On the other hand, the release operation wording file names are “c001.txt”, “c002.txt”, “c003.txt”, “c004.txt”, “c005.txt”, and are displayed on the touch panel 18 in this order. You can see that it is set as follows.

  In the above, if “0” is placed in the place where the name of “image file” and the name of “release operation wording file” should be placed, there is no corresponding image file and release operation wording file. Indicates. That is, as will be described later, this indicates that the error release operation is finished. Further, FIG. 3 shows an example in which the error code is expressed in hexadecimal notation, and data from 0 to FF (0 to 256 in decimal notation) is arranged. The “error content wording file” corresponding to the undefined error code is described as “no corresponding error”.

  In this way, in the index file, a data set of a combination of “error code”, “error content wording file”, “image file”, and “release operation wording file” is arranged in advance for each error code of the automatic change machine 14. The

Next, an index file reference method will be described with reference to the flowchart of FIG.
The error code sent from the automatic change machine to the POS terminal 12 by the function of the display control means of the operation guidance display system 10 according to the present invention is read by the POS application 22 via the POS driver such as the OPOS driver 26 (step S100). . By analyzing this error code, it is specified whether the error generating unit is the coin part 30, the bill part 28 or the controller part 32 (step S110). Then, the index file corresponding to the specified unit is selected by the function of the display control means (step S120). In this case, for example, when the specified error occurrence unit is the coin part 30, the index file “c_tejiyun.txt” for the coin part 30 is selected. Then, the data line corresponding to the error code is searched from the data set described in the index file (step S130). Then, the “error content wording file”, “image file”, and “cancel operation wording file” described in the line are read (step S140) and sequentially displayed on the touch panel 18 of the POS terminal 12 (step S140). S150).

  As the error code analysis means, for example, a method of converting an error code in decimal notation received from the automatic change machine 14 into hexadecimal notation by a known means may be used. In this case, for example, as shown in FIG. 5, in the error code after being converted to hexadecimal notation, the numbers composed of the first and second digits from the right are analyzed so as to be specific error code numbers. The contents are set in advance, and the analysis contents are set in advance so that the third digit is converted into a processing (operation) code number and the fourth digit is converted into an error generating unit code number. In this case, for example, when the unit code number of the fourth digit is “1”, it indicates that the error generating unit is the controller unit 32, and when the unit code number is “2”, the bill unit 28, and “3” May indicate the coin part 30. The error generating unit name may be displayed in a simplified manner on the 7-segment LED display unit provided in the automatic change machine 14, for example, “CtL” for the controller unit 32 and banknote unit 28. In the case of the coin part 30, “bL” may be displayed as “Cn”.

Next, the operation and action of the operation guidance display system 10 for the money processing apparatus according to the present invention will be described.
For example, a case will be described in which the sensor 34 detects a clogging of the coin check unit in the coin unit 30 as an error in the automatic change machine 14. In this case, when the automatic change machine 14 recognizes it as a jam event, the automatic change machine 14 outputs an error code corresponding to this error to the POS terminal 12. The POS application 22 reads the error code of the automatic change machine 14 via the OPOS driver 26, analyzes the error code, and recognizes that an error has occurred in the coin unit 30. Then, the POS application 22 accesses the “EcsKaijo” folder 36 stored in the hard disk 20, and reads the index file “c_tejiyun.txt” for the coin unit 30 stored in the folder 36. Then, the data record described in the index file is searched for a line corresponding to the recognized error code, and the “error content wording file”, “image file”, “cancellation wording file” described in that line are searched. ”Is acquired.

  Then, the POS application 22 accesses the “coin photo” folder and the “coin wording” folder for the coin part from the subfolders under the “EcsKaijo” folder 36. Then, an image file corresponding to the file name acquired above is read from the “coin photo” folder, and an error content word file and a release operation word file corresponding to the file name acquired above are read from the “coin word” folder. . By sequentially displaying the read image file, error content message file, and release operation message file on the touch panel 18 of the POS terminal 12, guidance content for supporting the error change operation of the automatic change machine 14 is displayed. As described above, the POS application 22 is a program that causes the touch panel 18 to function as display means according to the present invention.

  FIG. 6 shows an example of the image of the operation guidance content displayed on the touch panel 18 of the POS terminal 12. On the upper side of the screen 54, the wording 44 “censorship blockage” indicating the error content is displayed. In the center of the screen 54, an image 46 showing the internal state of the automatic change machine 14 for supporting the error canceling operation is displayed. A “return” button 48 is displayed on the left side of the image 46, and a “forward” button 50 is displayed on the right side of the image. Is displayed. In addition, a message word 52 “Open the check section (1) and remove the jammed coins” is displayed on the lower side of the screen 54.

  In the screen 54 shown in FIG. 6, the text 44 of “censorship section clogging” indicating the error content is the text “censorship section clogging” described in the error content wording file read corresponding to the error code. Is displayed. Thus, the operator can recognize that the error content in the automatic change machine 14 is “censored blockage”.

  In addition, the wording 52 indicating that the contents of the release operation “open the check section (1) and remove the jammed coins” is the text described in the release operation word file read corresponding to the error code. “Open the check section (1) and remove the jammed coins” is displayed. Thereby, the operator can grasp that the contents to be operated in order to cancel the error in the automatic change machine 14 should be “open the check section (1) and remove the jammed coins”.

  In addition, in the photographic image 46 showing the error canceling operation contents as an image, the position of the quarantine portion is indicated by an arrow at the approximate center of the image, and the quarantine portion is displayed by the hand of the person shown on the left side of the image. Is pointed to. This photographic image 46 displays photographic image data of an image file read out corresponding to the error code. Thereby, the operator can grasp the operation image for canceling the error in the automatic change machine 14. The photograph image 46 is displayed in the same screen 54 together with the wording 52 “Open the check section (1) and remove the jammed coins” indicating the contents of the release operation. The operation content can be grasped more reliably.

  Then, the operator performs an operation of opening the check unit (1) of the automatic change machine 14 according to the display on the screen 54 and removes the jammed coins. When the “forward” button 50 is pressed to proceed to the next operation stage, the touch panel 18 displays a screen (not shown) corresponding to the next operation stage. The display format of the next screen is the same as that of the screen 54 shown in FIG. 6, an image image showing the next error canceling operation content is displayed at the center of the screen, and the “checking part” indicating the error content is displayed on the upper side of the screen. The next release operation content will be displayed at the bottom of the screen. Here, the displayed data is a file read corresponding to the error code. For example, when the index file having the data structure of FIG. 3 is read, the detected error code is “B1”. If the image file displayed at a certain point in time is “c021.jpg” and the release operation wording file is “c003.txt”, it is displayed on the next screen switched by pressing the “forward” button 50. The data may be such that the image file is “c023.jpg” and the release operation wording file is “c004.txt”.

  Each time the operation is completed, the operator presses the “forward” button 50 to switch the display of the screen 54 on the touch panel 18 to a screen for guiding the next operation stage. When the “forward” button 50 is pressed and the display content is exhausted, the error canceling operation is finished, and the automatic change machine 14 is released from the error state and returned to the normal state. If it is desired to display the previous operation stage, the previous screen can be displayed by pressing the “return” button 48.

  As described above, according to the present invention, the operator may perform the error canceling operation of the automatic change machine 14 in accordance with the image displayed on the touch panel 18 of the POS terminal 12 and the cancel operation content. The error canceling operation can be easily performed without referring to the error canceling handbook such as a manual.

  In the above embodiment, there may be provided a detection unit for detecting a cash amount uncertain state in which the amount of money in the automatic change machine 14 is not fixed, and when the money amount uncertain state is detected by the detection unit, The signal is sent to the POS terminal 12, and the POS application 22 displays image data and wording data on the touch panel 18 indicating an operation procedure for counting again the amount of money in the automatic change machine 14 based on this signal. You may make it function so that it may display. The image data and wording data in this case can be stored in the folder 36 having the same data structure as in the above embodiment. In this case, a dedicated index file may be provided.

  In the above embodiment, the present invention may be applied to a configuration in which a plurality of POS terminals 12 each connected to the automatic change machine 14 are network-connected to one store server. In this case, the “EcsKaijo” folder 36 as a data file used in the operation guidance display system can be stored in the store server. Then, the store server is accessed from the POS application 22 of each POS terminal 12 to read predetermined image data and wording data, and the read data is displayed on the touch panel 18 of the accessed POS terminal 12. Good. In this case, it is not necessary to store the data file on the hard disk 20 of each POS terminal 12, and the data file can be managed centrally on the store server side, so that maintenance work such as updating of the data file contents is facilitated. Become.

  In the above embodiment, regarding the file name, the image file name is “***. Jpg”, the release operation wording file name is “***. Txt”, and the error content wording file name is By sharing the first character “#” of each file as “#Err **. Txt”, it is possible to associate an error code with a large number of data files indicating error canceling operation contents. Here, “*” is any number from 0 to 9. For example, “***” can take any three-digit number from “000” to “999”. “.Jpg” and “.txt” are extensions indicating file types. Further, “#” can be a character string “c” or “b” or “ct”. For example, “c” indicates a coin portion, and “b” indicates a bill portion. , “Ct” can be used for the controller unit. For this reason, information processing of many similar files can be efficiently performed.

  In the above embodiment, as shown in FIG. 7, a signal such as an error code sent from the automatic change machine 14 may be read to the POS application 22 side without passing through the OPOS driver 26 of the POS terminal 12. Even if it does in this way, there can exist the same effect as this invention. In the above embodiment, the configuration has been described in which the “EcsKaijo” folder 36 as image data or the like, that is, a data file according to the operation guidance display system 10 of the present invention is stored in the hard disk 20. The “EcsKaijo” folder 36 may be used resident in the RAM of the terminal control unit 16 of the POS terminal 12, or a USB memory or the like in which the “EcsKaijo” folder 36 is stored may be connected to the POS terminal 12. Even if it does in this way, there can exist the same effect as this invention.

  In the above embodiment, the case where Windows (registered trademark of Microsoft Corporation in the United States) is installed as the OS (operating system) in the POS terminal 12 has been described. However, in the present invention, the OS installed in the POS terminal is, for example, UNIX. Other OS such as (Registered Trademark) may be used, and can be applied regardless of the type of OS.

  In the above, the POS application 22 on the POS terminal 12 side reads predetermined data from a computer-readable recording medium on which the data file is recorded, and displays the data on the touch panel 18 of the POS terminal 12. The design of the operation guidance display screen 54 can be freely set by, for example, a vendor who develops or provides the POS application 22.

  Further, even when a new automatic change machine 14 having different specifications and models is newly introduced, the touch panel 18 is not changed from the previous one just by replacing the image file as the data file in the hard disk 20 of the POS terminal 12. The operation guidance content can be displayed on. For this reason, the maintenance work concerning new introduction is easy and easy. Therefore, even when a situation occurs in which the upgraded money processing apparatus is connected to the POS terminal, it can be dealt with quickly and easily. Further, any POS terminal that can read the recording medium on which the data file is recorded can achieve the same effect as the present invention, and therefore does not depend on the model of the POS terminal.

It is a block diagram which shows an example of a structure of the operation guidance display system which concerns on embodiment of this invention. It is a folder hierarchy figure which shows an example of the folder structure of the data file used for the operation guidance display system which concerns on embodiment of this invention. It is a figure which shows an example of the data arrangement | sequence structure of an index file. It is a flowchart which shows an example of the display control procedure by the operation guidance display system which concerns on embodiment of this invention. It is explanatory drawing which shows an example of a data array at the time of converting an error code into hexadecimal notation. It is an image figure which shows an example of the screen displayed on the touchscreen of the operation guidance display system which concerns on embodiment of this invention. It is a block diagram concerning other embodiments of the present invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Operation guidance display system 12 POS terminal 14 Automatic change machine 18 Touch panel 20 Hard disk 22 POS application 34 Sensor 36 Data file 38 Image file 40 Error content wording file 42 Release operation wording file

Claims (10)

Display means for displaying on the screen information related to the money processing operation of the money processing apparatus for processing money deposit and withdrawal;
State detecting means for detecting that the money handling apparatus is in a state requiring a predetermined operation by an operator;
Storage means for storing image data indicating a series of procedures of a predetermined operation detected by the state detection means;
And a display control means for displaying the image data stored in the storage means on the display means when the state detection means detects that a predetermined operation is required. Operation guidance display system for money processing apparatus. The money processing apparatus is connected to a terminal device including the display means, and the state detection means is capable of detecting an error state that has occurred in the money processing apparatus,
The storage means has release operation procedure data including image data indicating an operation for releasing the error state and returning to a normal state for each procedure,
When an error state is detected by the state detection unit, the display control unit reads out the release operation procedure data corresponding to the error state from the storage unit, and the progress status of the release operation of the error state by an operator 2. The operation guidance display system for a money processing apparatus according to claim 1, wherein image data corresponding to the terminal device is sequentially displayed on the display unit of the terminal device.   The state detecting means can detect a cash amount indeterminate state in which the amount of money in the money processing apparatus is not fixed, and the display control means detects the money indeterminate state by the state detecting means. 3. The money processing apparatus according to claim 1, wherein the display means displays image data indicating an operation procedure for counting again the number of money in the money processing apparatus. Operation guidance display system.   A terminal device comprising the display means is connected to the money processing apparatus, a plurality of the terminal devices are connected to at least one store server, the storage means is stored in the store server, and the display control means is The display of the terminal device connected to the money processing apparatus in which the image data is read from the store server unit and the read image data is detected by the state detection unit to be in a state requiring a predetermined operation. The operation guidance display system for a money processing apparatus according to any one of claims 1 to 3, wherein the operation guidance display system is displayed on a means.   The program for functioning the display part of the terminal device connected to the money processing apparatus as described in any one of Claim 1 to 4 as said display means.   A program for causing a display unit of a terminal device connected to the money processing apparatus according to any one of claims 1 to 4 to realize an operation guidance display function for the money processing apparatus.   A computer-readable recording medium on which the program according to claim 5 or 6 is recorded. Operation state data indicating the state of money processing operation of the money processing apparatus for processing money deposit and withdrawal;
Image data indicating the operation content to be performed by the operator and the wording data indicating the wording, which is set corresponding to the operation state data;
A computer-readable recording medium on which operation procedure data associated with the operation state data, the image data, and the wording data and indicating the procedure of the operation content is recorded. An error code in the money processing apparatus for processing money deposits and withdrawals;
The name of the error content wording file storing the wording data indicating the content of the error state corresponding to the error code;
A name of an image file in which image data indicating the operation content for canceling the error state is stored;
A computer-readable recording medium on which data storing a name of a cancellation operation word file storing word data indicating operation contents for canceling the error state is recorded. Based on the error code read from the money processing apparatus that processes money deposit / withdrawal, an error content wording file storing wording data indicating the content of the error state corresponding to the error code and the error state are canceled A procedure for reading an image file storing image data indicating operation details for performing, and a canceling operation wording file storing wording data indicating operation details for canceling the error state;
Causing each file read by the procedure to be sequentially displayed on a display unit of a terminal device connected to the money processing apparatus in accordance with a transition of an error release operation of the money processing apparatus by an operator. A computer-readable recording medium on which a program for recording is recorded.

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