JP2012079034A - Reply support system, reply support method and reply support program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a reply support system, a reply support method and a reply support program for enabling a recipient of a delivery item to easily reply.SOLUTION: An electronic mail management server 20 is connected to portable phone terminals 12 having reading functions of two-dimensional codes, and comprises a reception management data storage unit 22 and a reply management data storage unit 24. A portable phone terminal 12 of a replier reads out two-dimentional codes printed on a postal item by an electronic mail, then transmits a reception management identifier included in the two-dimentional codes to the electronic mail management server 20. A control unit 21 in the electronic mail management server 20 executes transmission processing of sample letters of appreciation, further acquires appreciation identifiers from the portable phone terminal 12 and executes registration processing of reply requests. In the registration processing of the reply requests, the control unit 21 records a destination and transmission sources of reception management records identified from the reception management identifiers as a reply source and reply destinations of reply management records.

Description

  The present invention relates to a reply support system, a reply support method, and a reply support program for assisting a reply received by a recipient who has received a delivery to the sender of the delivery.

  If you receive a present or telegram from another person, you may return it. Therefore, a return agent system for simply giving a thank-you letter or a return is being studied (see, for example, Patent Document 1). This document describes that a thank-you letter is created based on a return request, using thank-you letter creation data stored in advance in a database.

  Telegrams are used to send special messages at ceremonial occasions. Furthermore, electronic mail exists as a function similar to telegram. This electronic mail is printed with the printing device corresponding to the delivery base using the image data of the manuscript received via the post office window or the Internet, and the printed correspondence is stored on the mount and sent to the addressee. It is a service to deliver to.

JP 2002-288296 A (first page, FIG. 9)

  When the addressee who received the telegram or the mail by electronic mail sends a thank-you letter to the sender, the contents of the thank-you letter need to be in accordance with the contents of the received telegram or electronic mail. Furthermore, at ceremonial occasions and seasonal greetings, telegrams, electronic mails, and sent items may be received from many people at the same time. Here, it takes time to send a thank-you letter to each sender.

  The present invention has been made to solve the above-described problems, and it is an object of the present invention to provide a reply support system, a reply support method, and a reply support program for an addressee of a delivery item to easily reply.

  In order to solve the above-described problems, the invention described in claim 1 includes a delivery management data storage unit in which reception management data including information on a delivery source and destination of delivery is recorded, and a function of reading a display code. A reply support system for supporting a reply to the receipt of the delivery, wherein the control means sends a delivery request including information on the origin and destination of the delivery. If received, generate a reception management data including these sender and destination information and record it in the delivery management data storage means, and generate a display code for specifying the reception management data, When the output device for printing the display code on the delivery using the printing device and the code data of the display code of the delivery are obtained from the terminal, the code Information for replying against submissions original reception management data specified from over data, and summarized in that and a reply information output means for transmitting to said terminal.

According to a second aspect of the present invention, in the reply support system according to the first aspect, the reception management data includes data relating to the contents of the delivery item, and the control means includes the contents of the delivery item. Correspondingly, it is connected to the reply pattern data storage means associated with the contents of the reply, and the reply information output means specifies the contents of the delivery corresponding to the acquired code data from the reception management data, The gist of the present invention is that it further comprises means for specifying the contents of the reply corresponding to the contents of the delivery item from the reply pattern data storage means and transmitting it to the terminal.

  According to a third aspect of the present invention, in the reply support system according to the first or second aspect, the control unit includes: a user registration data storage unit that records user registration information and authentication information; and Correspondingly, a prepared sentence data storage means for storing reply content data created by the user is further provided, and the reply information output means is used for performing user authentication when the code data is acquired. Means for transmitting the user authentication screen data to the terminal, means for acquiring user authentication information via the authentication screen, the destination of the reception management data specified from the code data, and the acquired authentication information If stored in the user registration data storage means, the apparatus further comprises means for extracting reply content data created by the user from the created sentence data storage means and transmitting it to the terminal. And summarized in that it was.

  The invention according to claim 4 is the reply support system according to claim 1 or 2, wherein the reply information output means is specified from means for obtaining a plurality of code data from the terminal and the obtained code data. The present invention further includes means for specifying a sender of the received management data and means for acquiring information for sending a reply with each specified sender as a reply destination.

  According to a fifth aspect of the present invention, in the reply support system according to any one of the first to fourth aspects of the invention, the delivery management data storage means specifies the sender and destination information of the delivery item. The transmission output means generates a display code including the reception management identifier, the control means is connected to a second printing device, and the control means obtains In accordance with the code data, the sender and destination information of the delivery item is specified in the delivery management data storage means, and the postal matter having the sender and destination information as the reply destination and reply source information, respectively. The gist of this is to use a printing apparatus.

  According to a sixth aspect of the present invention, in the reply support system according to the first aspect, the control means is connected to a total management data storage means that records data relating to the total contents, reply options, and reply totals. And when the delivery request requesting the totalization of the selected crotch included in the reply to the information of the plurality of destinations is received, the outgoing message output means specifies the information for identifying each destination and the content of the totalization Means for generating a display code including information, and when the reply information output means obtains the code data, extracts the option corresponding to the contents of the total from the total management data storage means and transmits it to the terminal And when the reply is acquired from the terminal, a means for recording in the total management data storage means, and the control means includes the reply from a plurality of replyers. The selection crotch counting result obtained by aggregating the being, and summarized in that with the delivery article further means for notifying the original submissions.

  The invention described in claim 7 is connected to a delivery management data storage unit in which reception management data including information on a delivery source and destination of delivery is recorded, and a terminal and a printing apparatus having a function of reading a display code A response support system comprising a control means, and a method for supporting a reply to receipt of a delivery, wherein the control means accepts a delivery request including information on the origin and destination of the delivery, A reception request recording step for generating reception management data including the sender and destination information and recording it in the delivery management data storage means; a display code for specifying the reception management data; and generating the printing apparatus Using the transmission output step of printing the display code on the delivery item, and the code data of the display code of the delivery item is obtained from the terminal. Information for replying against submissions original reception management data, and summarized in that to perform the reply information output step of transmitting to the terminal.

  The invention described in claim 8 is connected to a delivery management data storage unit in which reception management data including information on a delivery source and destination of delivery is recorded, and a terminal and a printing apparatus having a function of reading a display code. A program that supports a reply to receipt of a delivery using a reply support system including a control means, and the control means accepts a delivery request that includes information about the origin and destination of the delivery, Outgoing request recording means for generating reception management data including the sender and destination information and recording them in the delivery management data storage means, generating a display code for specifying the reception management data, and using the printing apparatus The output code for printing the display code on the delivery, and the code data of the display code of the delivery from the terminal. Information for replying against submissions original reception management data specified, and summarized in that function as return information output means for transmitting to said terminal.

(Function)
According to the present invention, when receiving a delivery request including information on the source and destination of a delivery, the control means generates reception management data including information on the source and destination and sends the delivery management data storage means. To record. The control means generates a display code for specifying the reception management data, and prints the display code on the delivery using the printing apparatus. When the control means obtains the code data of the display code of the delivery item from the terminal, the control means transmits information for replying to the sender of the reception management data specified from the code data to the terminal. . For this reason, it is possible to obtain information for sending a reply to the sender of the delivery item only by causing the terminal to read the code data of the display code integrated with the delivery item and transmitting it to the control means. Therefore, a reply can be easily made without inputting the address from which the delivery is sent.

  According to the present invention, the control means identifies the content of the delivery corresponding to the acquired code data from the reception management data, and the reply content corresponding to the content of the delivery is sent from the reply pattern data storage means. Identify and transmit to the terminal. For this reason, since the content of the reply suitable for a reply can be specified from the content of the delivery, the content suitable for the received delivery can be returned.

  According to the present invention, when acquiring the code data, the control means transmits user authentication screen data for performing user authentication to the terminal. The control means acquires user authentication information via the authentication screen. When the destination of the reception management data specified from the code data and the acquired authentication information are stored in the user registration data storage unit, the control unit stores the reply content data created by the user. Extracted from the created sentence data storage means and transmitted to the terminal. For this reason, it is possible to reply to the sender using a reply of thank-you letter registered in advance by the responder.

  According to the present invention, the control means acquires a plurality of code data from the terminal. The control means specifies a sender of the reception management data specified from the acquired code data. The control means acquires information for sending a reply with each identified sender as a reply destination. Therefore, by reading a plurality of code data, it is possible to send a reply to a plurality of senders collectively.

According to the present invention, the control means generates a display code including the reception management identifier. The control means specifies the delivery source and destination information in the delivery management data storage means according to the acquired code data, and uses the sender and destination information as the reply destination and reply source information, respectively. An object is created using the second printing device. For this reason, since the control means identifies the reply destination and the reply source from the reception management identifier, it is possible to identify the reply destination and reply source information without transmitting personal information.

  According to the present invention, when receiving a delivery request for requesting aggregation of the selected crotch included in a reply to information on a plurality of destinations, the control means specifies information for specifying each destination and the contents of the aggregation. A display code including information for generating is generated. When acquiring the code data, the control means extracts the option corresponding to the contents of the total from the total management data storage and transmits it to the terminal. When the control means obtains the reply from the terminal, it records it in the total data storage means. The control means notifies the sender of the delivery of the totaled result of totaling the selected crotch included in the replies from a plurality of respondents. For this reason, the responder can easily reply, and the sender of the delivery item can obtain the total result of the selected selected crotch. Therefore, the sender can save the trouble of the total result.

  According to the present invention, the addressee of the delivery can easily reply.

The schematic block diagram explaining the structure of the reply assistance system of embodiment. It is a block diagram of the data recorded on the data storage part of embodiment, (a) is a reception management data storage part, (b) is an example sentence management data storage part, (c) is a reply management data storage part. The flowchart for demonstrating the process sequence of the electronic mail management process of 1st Embodiment, and a reply process. The flowchart for demonstrating the process sequence of the reply process of 3rd Embodiment. The flowchart for demonstrating the process sequence of the reply process of 4th Embodiment. The flowchart for demonstrating the process sequence of the reply process of 5th Embodiment. The flowchart for demonstrating the process sequence of the reply process of 6th Embodiment. The flowchart for demonstrating the process sequence of the reply process of 7th Embodiment. The flowchart for demonstrating the process sequence of the reply process of 8th Embodiment. The flowchart for demonstrating the process sequence of the reply process of 9th Embodiment.

(First embodiment)
Hereinafter, a first embodiment of the present invention will be described with reference to FIGS. In the present embodiment, a reply support system that provides a reply support service for supporting a reply to electronic mail will be described. Here, electronic mail is printed on a printing device corresponding to a delivery base having jurisdiction over the address of the addressee using image data of a manuscript received via a post office window or network, and the printed communication. It is a service that delivers mails containing sentences on the mount to the addressee. In this embodiment, a reply to electronic mail is recorded in a thank-you note postcard as mail.

  The electronic mail management server 20 as a reply support system of this embodiment is connected to the electronic mail applicant terminal 11 via the Internet. The electronic mail applicant terminal 11 is provided with display means such as a display and input means such as a keyboard and a pointing device.

Further, the electronic mail management server 20 is connected to the mobile phone terminal 12 via a network. In the present embodiment, the mobile phone terminal 12 is used by a responder (addressee of mail by electronic mail). The cellular phone terminal 12 includes voice output means such as a speaker, voice input means such as a microphone, display means such as a display, and input means such as buttons. Further, the mobile phone terminal 12 is provided with photographing means and code conversion means. When the two-dimensional code is photographed, the mobile phone terminal 12 acquires code data included in the two-dimensional code. Further, the mobile phone terminal 12 stores a terminal identifier for specifying this terminal, and uses this to transmit / receive data to / from the electronic mail management server 20.

  The electronic mail management server 20 includes a control unit 21, an acceptance management data storage unit 22, an example sentence management data storage unit 23, and a reply management data storage unit 24. The reception management data storage unit 22 functions as a delivery management data storage unit, and the example sentence management data storage unit 23 functions as a reply pattern data storage unit.

  The control unit 21 functions as a control unit having a CPU, a RAM, a ROM, and the like (not shown), and performs processing described later (processing including a forward request recording stage, a forward output stage, a reply information output stage, and the like). And the control part 21 functions as the reception process means 211, the reply process means 212, etc. by executing the reply assistance program for this.

The reception processing unit 211 functions as an outgoing message output unit and an outgoing message request recording unit. The reception processing unit 211 executes processing from reception of a request for electronic mail to printing by the printing device 30 at the delivery base. In the present embodiment, the reception processing unit 211 prints a two-dimensional code by controlling delivery base data for specifying a delivery base corresponding to an address, and a printer for specifying a printing apparatus 30 described later corresponding to the delivery base. It stores specific data.
The reply processing unit 212 functions as a reply information output unit, and executes a process for supporting a reply to mail by electronic mail.

  The reception management data storage unit 22 stores a reception management record 220 as shown in FIG. The reception management record 220 is recorded when a request for electronic mail is received from the electronic mail applicant terminal 11. The reception management record 220 includes data regarding a reception management identifier, a destination, a sender, a mount type identifier, communication contents, a reception date and time, a delivery designation date, settlement information, a tracking identifier, and a delivery date.

In the reception management identifier data area, data relating to a management identifier for identifying each mail piece that has received an electronic mail request is recorded.
In the destination data area, data relating to the destination of the mail is recorded. In the present embodiment, the destination data includes data related to the name, address, postal code, telephone number, and the like of the addressee.

  In the sender data area, data relating to the sender of the mail is recorded. In the present embodiment, the sender data includes data relating to the sender's name, address, postal code, telephone number, and the like.

In the mount type identifier data area, data related to an identifier for specifying a use (for Keijo, a banquet or general use) and a type of a mount for storing a message to be delivered is recorded.
In the communication content data area, image data about the content of the document (communication text) is recorded.

In the reception date / time data area, data related to the date and time when the electronic mail request is received is recorded.
In the delivery designated date data area, data relating to the date on which the sender wishes to deliver electronic mail is recorded. In this embodiment, when a delivery designated date after the next day is designated, printing of an electronic mail message is started when a predetermined time (print start time) is reached on this delivery designated date. It shall be.

In the settlement information data area, data related to the fee payment of the electronic mail that has been requested is recorded. In this embodiment, the fee payment method and identification information necessary for fee payment are recorded.
In the present embodiment, the terminal identifier of the mobile phone terminal 12 is recorded in order to add the reply service fee to the phone charge of the mobile phone terminal 12.

In the tracking identifier data area, data relating to an identifier for tracking the delivery status of the electronic mail is recorded.
In the delivery date data area, data relating to the date of delivery of the electronic mail is delivered.

  In the example sentence management data storage unit 23, as shown in FIG. 2B, an example sentence management record 230 relating to an example sentence of a thank you note is recorded. This example sentence management record 230 is recorded when an example sentence is registered. The example sentence management record 230 includes data related to a thank-you identifier, genre identifier, and example sentence content.

In the thank-you note identifier data area, data relating to an identifier for specifying the type of each thank-you note is recorded.
In the genre identifier data area, data relating to an identifier for specifying the genre of this thank-you letter (such as a thank-you letter for a wedding celebration or a thank-you letter for funeral participation) is recorded.
In the example sentence content data area, text data related to the sample document is recorded for this thank-you letter.

  The reply management data storage unit 24 stores a reply management record 240 as shown in FIG. This reply management record 240 is recorded when a reply request is received. The reply management record 240 includes data relating to a reply management identifier, a reception management identifier, a reply destination, a reply source, a thank-you identifier, a reception date and time, and payment information.

In the reply management identifier data area, data relating to an identifier for specifying each reply request is recorded.
In the reception management identifier data area, data relating to an identifier for specifying an electronic mail reception management record as an outgoing message for this reply is recorded. The reply management record 240 and the reception management record 220 are associated with each other through this reception management identifier.

  In the reply destination data area, data relating to this reply destination (mail sender from electronic mail) is recorded. In this embodiment, the reply destination data includes data relating to the name, address, postal code, telephone number, and the like of the reply destination.

  In the reply source data area, data regarding the reply source (postal address by electronic mail) is recorded. In the present embodiment, the reply source data includes data relating to the name, address, postal code, telephone number, and the like of the reply source.

In the thank-you letter identifier data area, data relating to an identifier for identifying the type of return letter of thanks is recorded.
In the reception date and time data area, data related to the date and time when this reply is received is recorded.

  In the settlement information data area, data relating to the payment of a thank you postcard received a reply request is recorded. In this embodiment, the fee payment method and identification information necessary for fee payment are recorded. In this embodiment, in order to add a reply service charge to the telephone charge of the mobile phone terminal 12, the terminal identifier of the mobile telephone terminal 12 of the reply requester is recorded.

Furthermore, the electronic mail management server 20 is connected to the printing device 30 at the delivery base and the printing device 35 at the central base via a network. The printing apparatus 30 is installed at a delivery base that delivers to a predetermined address. The printing apparatus 30 prints a communication sentence using electronic mail print data described later. The printing device 35 at the aggregation base prints a reply thank-you postcard for a reply to an electronic mail message using reply print data described later.

  Further, the electronic mail management server 20 is connected to a delivery status management system (not shown). This delivery status management system includes a delivery status management database. In this delivery status management database, delivery status data relating to delivery status is recorded. This delivery status data includes a tracking identifier, delivery status (for example, “underwriting”, “delivered”, etc.), and data related to status registration time. The delivery status management system receives the tracking identifier request from the electronic mail management server 20, assigns the tracking identifier, and transmits it to the electronic mail management server 20. Further, the delivery status management system generates delivery status data in which the tracking identifier, the status of “underwriting”, and the current time are recorded, and records them in the delivery status management database. When the delivery status management system receives an inquiry request from the electronic mail management server 20, the delivery status management system extracts the delivery status data of the tracking identifier included in the inquiry request from the delivery status management database and returns it to the electronic mail management server 20. To do.

  Next, a processing procedure of processing using the electronic mail management system configured as described above will be described with reference to FIG. Here, after describing the electronic mail management process from receipt of electronic mail to printing, the reply process for supporting the reply of the electronic mail addressee (replyer) will be described.

(Electronic mail management processing)
First, electronic mail management processing will be described. In the present embodiment, it is assumed that a request for electronic mail is received from the electronic mail applicant terminal 11.

  First, the control unit 21 of the electronic mail management server 20 executes an electronic mail request acceptance process (step S1-1). Specifically, the reception processing unit 211 of the control unit 21 acquires data relating to the image of the document, the destination, the sender, and the mount type identifier from the electronic mail applicant terminal 11. Here, if a delivery request date is included in the sender's request, data relating to this delivery specification date is also acquired. Further, the reception processing unit 211 acquires the sender's settlement information from the electronic mail applicant terminal 11.

  The reception processing unit 211 assigns a reception management identifier to the acquired electronic mail request, generates a reception management record 220 including this reception management identifier, and records it in the reception management data storage unit 22. The reception processing unit 211 records the acquired document image, destination, sender, mount type identifier, settlement information, and current date and time in the reception management record 220. When the reception processing unit 211 acquires data relating to the designated delivery date, the reception processing unit 211 also records this in the reception management record 220. Further, the reception processing unit 211 transmits a tracking identifier request to the delivery status management system, acquires the tracking identifier of the electronic mail, and records it in the reception management record 220.

  Next, the control unit 21 of the electronic mail management server 20 executes a two-dimensional encoding process for the reception management identifier (step S1-2). Specifically, the reception processing unit 211 of the control unit 21 generates a two-dimensional code including the reception management identifier of the reception management record 220 and a URL for accessing the reply processing unit 212.

Next, the control unit 21 of the electronic mail management server 20 executes a two-dimensional code printing process (step S1-3). Specifically, the reception processing unit 211 of the control unit 21 generates electronic mail print data. This electronic mail print data includes a destination, a sender, a mount type identifier, an image of a document, and the two-dimensional code generated in step S1-2. Reception processing means 2
11 specifies the delivery base that has jurisdiction over the address of the postal mail by electronic mail using the jurisdiction delivery base data, and specifies the printing device 30 corresponding to this delivery base using the printer identification data. . The reception processing unit 211 performs printing by transmitting electronic mail print data to the specified printing device 30. Thus, the electronic mail management process is completed.

  As shown in FIG. 1, a two-dimensional code is displayed on the printed communication text. This message is stored on a mount corresponding to the mount type identifier and delivered to the addressee. Here, in the case of electronic mail in which a designated delivery date is recorded, the control unit 21 of the electronic mail management server 20 performs a two-dimensional encoding process (step S1) when the print start time on the designated delivery date has elapsed. -2) and a two-dimensional code printing process (step S1-3).

  Thereafter, the control unit 21 of the electronic mail management server 20 periodically inquires the delivery status management system. Specifically, the reception processing unit 211 of the control unit 21 extracts the reception management record 220 in which the delivery date is not recorded from the reception management data storage unit 22. The reception processing unit 211 transmits an inquiry request including the tracking identifier of the extracted reception management record 220 to the delivery status management system. Then, the reception processing unit 211 identifies the tracking identifier of the “delivered” status in the delivery status data received from the delivery status management system. The reception processing unit 211 records the status registration time of the delivery status data of the identified tracking identifier in the reception management record 220 in which the tracking identifier is recorded.

(Reply process)
Next, a reply process performed when the addressee (responder) who received the mail by electronic mail sends a thank-you postcard to the sender will be described with reference to FIG.

  First, the mobile phone terminal 12 executes a two-dimensional code reading process (step S2-1). Here, the responder photographs the two-dimensional code displayed on the received mail (communication message). In this case, the mobile phone terminal 12 acquires code data from the two-dimensional code of the captured image. The read information of this embodiment includes an electronic mail reception management identifier and the URL of the electronic mail management server 20.

  Next, the cellular phone terminal 12 executes a reading information transmission process (step S2-2). Specifically, the mobile phone terminal 12 connects to a URL included in the code data. Then, the cellular phone terminal 12 transmits the acquired reception management identifier and the terminal identifier of the cellular phone terminal 12 to the electronic mail management server 20 specified by this URL.

The control unit 21 of the electronic mail management server 20 extracts the reception management record 220 in which the received reception management identifier is recorded from the reception management data storage unit 22.
Next, the control unit 21 of the electronic mail management server 20 executes a thank you sample transmission process (step S2-3). Specifically, the reply processing means 212 of the control unit 21 extracts the example sentence management record 230 from the example sentence management data storage unit 23. The reply processing unit 212 generates an example sentence selection screen and transmits it to the mobile phone terminal 12. In this case, the reply processing means 212 includes, in the example sentence selection screen, data for displaying the extracted example sentence contents of the example sentence management record 230 for each genre identifier and an example sentence selection screen including a request button.

Then, the mobile phone terminal 12 displays an example sentence selection screen on the display.
Next, the respondent's mobile phone terminal 12 performs a thank-you type selection process (step S2-4). Here, the respondent selects a desired example sentence content on the example sentence selection screen and presses the request button. In this case, the mobile phone terminal 12 transmits a thank-you identifier corresponding to the selected example sentence content to the electronic mail management server 20.

  The control unit 21 of the electronic mail management server 20 executes a reply request registration process (step S2-5). Specifically, the reply processing unit 212 of the control unit 21 assigns a reply management identifier to the reply request, and generates a reply management record 240 including this reply management identifier. Here, the reply processing means 212 records the reception management identifier and thank you identifier acquired from the mobile phone terminal 12 and the current date and time in this reply management record 240. Further, the reply processing means 212 records the destination and sender of the extracted reception management record 220 as the reply source and reply destination of the reply management record 240, respectively.

  Next, the control unit 21 of the electronic mail management server 20 executes a reply support service usage fee registration process (step S2-6). Specifically, the reply processing unit 212 of the control unit 21 records the terminal identifier of the mobile phone terminal 12 in the settlement information data area of the reply management record 240.

  Next, the control unit 21 of the electronic mail management server 20 executes output processing to the printer at the aggregation base (step S2-7). Specifically, the reply processing unit 212 of the control unit 21 extracts the example sentence content corresponding to the thank-you identifier in the reply management record 240 from the example sentence management data storage unit 23. The reply processing unit 212 generates reply print data including the extracted example sentence content. This reply print data includes the reply destination and reply source recorded in the reply management record 240. The reply processing unit 212 transmits reply print data to the printing device 35 installed at the aggregation base. The printing device 35 performs printing using the reply print data. As a result, a thank you card is printed. Then, the printed thank you card postcard is delivered to the reply destination in the same way as ordinary mail.

According to this embodiment, the following effects can be obtained.
(1) In this embodiment, the respondent's mobile phone terminal 12 reads the two-dimensional code of the postal matter by electronic mail, and transmits the reception management identifier included therein to the electronic mail management server 20. When the controller 21 of the electronic mail management server 20 obtains a thank-you identifier from the mobile phone terminal 12, it executes a reply request registration process (steps S2-3 to S2-5). In the reply request registration process, the control unit 21 records the destination and sender of the reception management record 220 identified from the reception management identifier as the reply source and reply destination of the reply management record 240. And the control part 21 performs the output process to the printer of an aggregation base using the reply management record 240 (step S2-7). For this reason, by making the mobile phone terminal 12 read the two-dimensional code and transmitting it to the electronic mail management server 20, a reply request including information on the reply destination and the reply source can be made. Therefore, the responder can easily reply to the mail source from which the electronic mail is sent.

  (2) In the present embodiment, the control unit 21 of the electronic mail management server 20 acquires the reception management identifier from the mobile phone terminal 12, thereby specifying the destination and the sender of the delivery item. Thus, the reply destination and reply source information can be specified without transmitting personal information from the mobile phone terminal 12 to the electronic mail management server 20.

(Second Embodiment)
Next, a second embodiment embodying the present invention will be described. In the present embodiment, unlike the first embodiment, in the thank-you sample transmission process of step S2-3, the thank-you sample provided is narrowed down based on the mount type identifier of the mount that stores the electronic mail message. In the present embodiment, the same parts as those in the above embodiment are denoted by the same reference numerals, and detailed description thereof is omitted.

Furthermore, in the present embodiment, the example sentence management record 230 stored in the example sentence management data storage unit 23 includes data relating to the mount type identifier.
In the mount type identifier data area, a mount type identifier to which each thank-you letter is applied is stored.

Next, the reply process in this embodiment is demonstrated.
Also in the present embodiment, as in the first embodiment, the mobile phone terminal 12 executes a two-dimensional code reading process (step S2-1) and executes a reading information transmission process (step S2-2). . In this case, the electronic mail management server 20 extracts the reception management record 220 in which the received reception management identifier is recorded from the reception management data storage unit 22.

  Then, the control unit 21 of the electronic mail management server 20 executes a thank you sample transmission process (step S2-3). Specifically, the reply processing unit 212 of the control unit 21 specifies the mount type identifier in the extracted reception management record 220. Then, the reply processing unit 212 extracts the example sentence management record 230 in which the mount type identifier is recorded from the example sentence management data storage unit 23. Then, the reply processing unit 212 generates an example sentence selection screen that displays the example sentence contents of the extracted example sentence management record 230 for each genre identifier. This example sentence selection screen includes a request button. The reply processing unit 212 transmits the example sentence selection screen data to the mobile phone terminal 12. The mobile phone terminal 12 displays an example sentence selection screen on the display.

  Then, the mobile phone terminal 12 performs a thank-you type selection process as in the above embodiment (step S2-4). The control unit 21 of the electronic mail management server 20 executes a reply request registration process, a reply service usage fee registration process, and an output process to the printer at the aggregation base (steps S2-5 to S2-7). This completes the reply process.

According to this embodiment, in addition to the effects similar to the effects (1) and (2) described above, the following effects can be obtained.
(3) In the present embodiment, the control unit 21 of the electronic mail management server 20 performs the example sentence management record corresponding to the mount type identifier associated with the received reception management identifier in the thank-you sample transmission process (step S2-3). 230 is extracted and transmitted to the mobile phone terminal 12. And the control part 21 acquires a thank-you note identifier from the mobile telephone terminal 12, and performs the registration process of a reply request (step S2-5). As a result, it is possible to narrow down the contents of the example sentence suitable for the reply from the mount type identifier of the mount of the postal mail by electronic mail and provide it to the replyer. Therefore, the replyer can easily reply to the sender with a reply having contents suitable for the contents of the received mail.

(Third embodiment)
Next, a third embodiment of the present invention will be described with reference to FIG. In the present embodiment, unlike the first embodiment, a thank-you letter is created by using a thank-you letter pattern registered in advance in the electronic mail management server 20 by the responder. In the present embodiment, the same parts as those in the above embodiment are denoted by the same reference numerals, and detailed description thereof is omitted.

  In the present embodiment, the electronic mail management server 20 includes a user management data storage unit. The user management data storage unit functions as a user registration data storage unit and a created sentence data storage unit. The user management data storage unit stores a user management record for managing user information. This user management record is stored when user registration is performed. The user management record includes data related to example sentence contents for each registered sentence identifier, user identifier, user authentication information.

Data relating to an identifier for identifying each user is recorded in the user identifier data area.
Data used for authenticating the returner is recorded in the user authentication information data area. In the present embodiment, the user name and password are used as the user authentication information.

In the registered sentence identifier data area, data relating to an identifier for specifying the contents of each thank you letter registered by the responder is recorded.
In the example sentence content data area, data relating to the contents of the example sentence registered by the responder (reply content data) is recorded.

Further, the reply management record 240 stored in the reply management data storage unit 24 of the present embodiment further includes data relating to the user identifier and the registered sentence identifier.
In the user identifier data area, data relating to an identifier for identifying the returner (user) who requested this reply is recorded. The user management record and the reply management record 240 are associated with each other via this user identifier.
In the registered sentence identifier data area, data relating to an identifier for specifying an example sentence used for the reply is recorded.

Next, the reply process in this embodiment is demonstrated.
In the present embodiment, the cellular phone terminal 12 executes a two-dimensional code reading process (step S3-1) and a reading information transmission process (step S3-2), as in steps S2-1 and S2-2. . In this case, the electronic mail management server 20 extracts the reception management record 220 in which the received reception management identifier is recorded from the reception management data storage unit 22.

  And the control part 21 of the electronic mail management server 20 performs the transmission process of a user authentication screen (step S3-3). Specifically, the reply processing unit 212 of the control unit 21 transmits user authentication screen data to the mobile phone terminal 12. This user authentication screen includes an input field for inputting a password, an authentication execution button, and a new registration button. Then, the mobile phone terminal 12 displays a user authentication screen on the display.

  If the user has not been registered yet, the responder presses the new registration button on the user authentication screen. When the new registration button is selected (in the case of “YES” in step S3-4), the mobile phone terminal 12 transmits a new registration request to the electronic mail management server 20.

  The control unit 21 of the electronic mail management server 20 that has received the new registration request executes a user and example sentence pattern registration process (step S3-5). Specifically, the reply processing unit 212 of the control unit 21 transmits new registration screen data to the mobile phone terminal 12. The mobile phone terminal 12 displays a new registration screen on the display. This new registration screen includes an input field for entering example sentence contents, an input field for entering a password, and a registration button. The responder creates example sentence contents, inputs a password, and presses a registration button. In this case, the mobile phone terminal 12 transmits the contents of the example sentence and the password to the electronic mail management server 20.

  Then, the reply processing unit 212 of the control unit 21 specifies the name of the destination of the reception management record 220 extracted when the read information is received. Next, the reply processing unit 212 assigns a user identifier, generates a user management record including the user identifier, and records it in the user management data storage unit. The reply processing means 212 records the specified name and the acquired password in this user management record. Further, the reply processing means 212 assigns a registered sentence identifier to the acquired example sentence content and records it in this user management record.

On the other hand, if the user has already been registered, the responder inputs the password on the user authentication screen and presses the authentication execution button. In this case (in the case of “NO” in step S3-4), the mobile phone terminal 12 executes a process for transmitting user authentication information (step S3-6).
. Specifically, the mobile phone terminal 12 transmits the input password to the electronic mail management server 20.

  The control unit 21 of the electronic mail management server 20 executes user authentication processing (step S3-7). Specifically, the reply processing unit 212 of the control unit 21 specifies the name of the destination of the reception management record 220 extracted when the read information is received. The reply processing unit 212 searches the user management data storage unit for a user management record in which the specified name and password are recorded. Here, if the corresponding user management record can be extracted, the user authentication process is completed.

  Next, the control unit 21 of the electronic mail management server 20 executes an output process of the example sentence pattern registered by the responder (step S3-8). Specifically, the reply processing unit 212 of the control unit 21 transmits confirmation screen data to the mobile phone terminal 12. In this case, the reply processing means 212 includes the contents of the example sentence for each registered sentence identifier included in the specified user management record, the selection button, and the decision button on the confirmation screen.

  The cellular phone terminal 12 executes the example sentence pattern confirmation process (step S3-9). Specifically, the reply processing unit 212 of the control unit 21 displays the received confirmation screen. When one example sentence is displayed, the responder confirms this example sentence and selects the decision button. When a plurality of example sentences are displayed, the responder selects one of these example sentences and presses the enter button. In this case, the mobile phone terminal 12 transmits a registered sentence identifier corresponding to the selected example sentence content to the electronic mail management server 20.

  The control unit 21 of the electronic mail management server 20 executes a reply request registration process (step S3-10). Specifically, the reply processing unit 212 of the control unit 21 assigns a reply management identifier to the reply request, generates a reply management record 240 including the reply management identifier, and records it in the reply management data storage unit 24. To do. The reply processing unit 212 records the reception management identifier, the user identifier, the registered sentence identifier, and the current date and time acquired from the mobile phone terminal 12 in the reply management record 240. The reply processing unit 212 records the destination and sender of the reception management record 220 as the reply source and reply destination of the reply management record 240, respectively.

Next, the control unit 21 of the electronic mail management server 20 executes a reply support service usage fee registration process as in S2-6 (step S3-11).
And the control part 21 of the electronic mail management server 20 performs the output process to the printer of an aggregation base (step S3-12). Specifically, the reply processing unit 212 of the control unit 21 extracts the user management record in which the user identifier of the reply management record 240 is recorded from the user management data storage unit. The reply processing means 212 extracts the contents of the example sentence in which the registered sentence identifier is recorded from the user management record. The reply processing unit 212 generates reply print data including the extracted example sentence content. In this case, the reply processing unit 212 includes the reply destination and the reply source recorded in the reply management record 240 in the reply print data. The reply processing unit 212 transmits reply print data to the printing device 35 installed at the aggregation base. The printing device 35 performs printing using the reply print data. This completes the reply process.

According to this embodiment, in addition to the effects similar to the effects (1) and (2) described above, the following effects can be obtained.
(4) In the present embodiment, when receiving the reception management identifier, the control unit 21 of the electronic mail management server 20 transmits user authentication screen data to the mobile phone terminal 12. The control unit 21 performs user authentication using the user authentication information acquired from the mobile phone terminal 12 (step S3-7). When the user authentication is completed, the control unit 21 outputs the example sentence pattern registered by the returner to the mobile phone terminal 12 (step S3-8). When acquiring the reception management identifier from the mobile phone terminal 12, the control unit 21 executes a reply request registration process (step S3-10). Thereby, it is possible to reply to the sender using the reply of the thank-you pattern registered in advance by the responder.

(Fourth embodiment)
Next, a fourth embodiment embodying the present invention will be described with reference to FIG. In this embodiment, unlike the first embodiment, a reply destination candidate is specified from the past history of the addressee. Here, in the present embodiment, when the address and name of the addressee are the same, it is specified that they are the same person. In the present embodiment, the same parts as those in the above embodiment are denoted by the same reference numerals, and detailed description thereof is omitted.

Next, the reply process in this embodiment is demonstrated.
In the present embodiment, the cellular phone terminal 12 executes a two-dimensional code reading process (step S4-1) and a reading information transmission process (step S4-2) as in steps S2-1 and S2-2. . In this case, the electronic mail management server 20 extracts the reception management record 220 in which the received reception management identifier is recorded from the reception management data storage unit 22.

  And the control part 21 of the electronic mail management server 20 performs the extraction process of the log | history of the electronic mail which the addressee received (step S4-3). Specifically, the reply processing unit 212 of the control unit 21 receives the reception management record 220 in which the same destination as the destination (name and address of the destination person) of the extracted reception management record 220 is described. Search in.

  Next, the control unit 21 of the electronic mail management server 20 executes a destination candidate output process according to the history (step S4-4). Specifically, when the corresponding reception management record 220 is not extracted, the reply processing unit 212 of the control unit 21 specifies the sender of the reception management record 220 of the received reception management identifier as a destination candidate.

  On the other hand, when the corresponding reception management record 220 is extracted, the reply processing unit 212 of the control unit 21 receives the reception management record 220 from the transmission source of the reception management record 220 and the reception management identifier acquired from the mobile phone terminal 12. Is specified as a destination candidate.

  Then, the reply processing unit 212 generates destination selection screen data and transmits it to the mobile phone terminal 12. The sending destination selection screen includes a sender of the specified sending destination candidate, a reception management identifier corresponding to the sender, and a decision button.

  The mobile phone terminal 12 executes a process for selecting a destination for sending a thank-you letter (step S4-5). Specifically, the mobile phone terminal 12 displays a destination selection screen. The respondent selects a destination to which the thank-you letter is to be sent (source for sending mail by electronic mail) on this destination selection screen, and presses the enter button. In this case, the mobile phone terminal 12 transmits an acceptance management identifier corresponding to the selected destination to the electronic mail management server 20.

  The control unit 21 of the electronic mail management server 20 executes a thank-you sample transmission process (step S4-6) and a thank-you type selection process (step S4-7) as in steps S2-3 and S2-4. Execute.

Next, the control unit 21 of the electronic mail management server 20 executes a reply request registration process (step S4-8). Here, the reply processing means 212 of the control unit 21 assigns a reply management identifier corresponding to each received reception management identifier. The reply processing unit 212 generates a reply management record 240 including one reply management identifier and one reception management identifier, and records the reply management record 240 in the reply management data storage unit 24. The reply processing means 212 records the acquired thank-you letter identifier and the current date and time in the reply management record 240. The reply processing unit 212 records the destination and sender of the receipt management record 220 in which the receipt management identifier is recorded as the reply source and reply destination of the reply management record 240 in which the receipt management identifier is recorded.

  Next, the control unit 21 of the electronic mail management server 20 performs the reply support service usage fee registration process (step S4-9) and the output process to the printer at the aggregation base, as in steps S2-6 and S2-7. (Step S4-10) is executed. This completes the reply process.

According to this embodiment, in addition to the effects similar to the effects (1) and (2) described above, the following effects can be obtained.
(5) In the present embodiment, when acquiring the reception management identifier, the control unit 21 of the electronic mail management server 20 extracts the sender of the receipt history of the addressee specified by this and sends the sender including this sender A destination selection screen is generated and transmitted to the mobile phone terminal 12. The control unit 21 receives the reception management identifier corresponding to the destination selected on the destination selection screen, and executes a reply request registration process (step S4-8). Thus, the addressee can be identified by reading the two-dimensional code, and a reply destination candidate can be provided to the replyer from the history of postal items by electronic mail received by the addressee in the past. The replyer can specify a destination to which a reply is desired from the reply destination candidates, so that other reply destinations that have not read the two-dimensional code can also reply collectively.

(Fifth embodiment)
Next, a fifth embodiment of the present invention will be described with reference to FIG. Unlike the first embodiment, the electronic mail management server 20 according to the present embodiment obtains another reception management identifier for replying with a thank-you letter after determining the type of thank-you letter. In the present embodiment, the same parts as those in the above embodiment are denoted by the same reference numerals, and detailed description thereof is omitted.

Next, the reply process in this embodiment is demonstrated.
In the present embodiment, the cellular phone terminal 12 executes a two-dimensional code reading process (step S5-1) as in step S2-1.

  Then, the mobile phone terminal 12 executes a site access process (step S5-2). Specifically, the cellular phone terminal 12 temporarily stores an electronic mail reception management identifier and URL included in the code data. The mobile phone terminal 12 connects to the URL included in the code data.

  Next, the control unit 21 of the electronic mail management server 20 executes a thank you sample transmission process (step S5-3) in the same manner as in step S2-3. The mobile phone terminal 12 executes a thank-you type selection process (step S5-4). Here, the respondent selects a desired example sentence content on the example sentence selection screen and presses the request button. In this case, the mobile phone terminal 12 temporarily stores a thank-you letter identifier corresponding to the selected example sentence content in the memory.

  Next, the cellular phone terminal 12 executes a code reading process for a mail that is returned with this type of thank-you letter (step S5-5). Here, if there is another mail piece for which a reply is desired using the selected example sentence content, the responder photographs the two-dimensional code displayed on the mail piece. In this case, the mobile phone terminal 12 acquires code data from the two-dimensional code of the captured image.

Here, when there is a temporarily stored URL, the mobile phone terminal 12 determines whether this URL is the same as the URL included in the converted code data. Here, when a different URL is acquired, the mobile phone terminal 12 displays a two-dimensional code indicating that the reply support service cannot be used. On the other hand, when the URLs are the same, the cellular phone terminal 12 stores the reception management identifier included in the converted code data in the memory.

  Then, the mobile phone terminal 12 displays a processing confirmation screen. This processing confirmation screen includes a transmission button for transmitting read information to the URL and a read continuation button for continuously reading the two-dimensional code.

  Here, when the replyer also makes a reply to another mail piece, the responder presses the reading continuation button on the processing confirmation screen and photographs the two-dimensional code displayed on the mail piece. The mobile phone terminal 12 stores the reception management identifier of the code data included in the two-dimensional code of the image in the memory every time the image is taken.

  On the other hand, the responder presses the send button on the processing confirmation screen when all the two-dimensional codes of the postal matter desired to be replied are photographed with the contents of the example sentence. In this case, the mobile phone terminal 12 executes a transmission process of a reply destination and a thank-you type (step S5-6). Specifically, the mobile phone terminal 12 transmits the thank-you identifier and the reception management identifier stored in the memory to the electronic mail management server 20.

  The control unit 21 of the electronic mail management server 20 executes a reply request registration process (step S5-7). Specifically, the reply processing unit 212 of the control unit 21 assigns a reply management identifier corresponding to the received reception management identifier. The reply processing unit 212 generates a reply management record 240 for each reply management identifier and records it in the reply management data storage unit 24. The reply processing unit 212 records the acquired reception management identifier, thank you identifier, and current date and time in the reply management record 240. The reply processing unit 212 records the destination and sender of the receipt management record 220 in which the receipt management identifier is recorded as the reply source and reply destination of the reply management record 240 in which the receipt management identifier is recorded.

  Next, the control unit 21 of the electronic mail management server 20 performs the reply support service usage fee registration process (step S5-8) and the output process to the printer at the aggregation base, similarly to steps S2-6 and S2-7. (Step S5-9) is executed. Thus, the reply process is completed.

According to this embodiment, in addition to the effects similar to the effects (1) and (2) described above, the following effects can be obtained.
(6) In the present embodiment, the cellular phone terminal 12 executes a code reading process for a mail that is returned with a selected type of thank-you letter (step S5-5), and sets the reception management identifier included in the read code data. After the accumulation, it is transmitted to the electronic mail management server 20. The control unit 21 of the electronic mail management server 20 executes a reply request registration process corresponding to a plurality of reception management identifiers (step S5-7). Thus, by reading a plurality of code data, it is possible to send a reply to a plurality of senders collectively.

(Sixth embodiment)
Next, a sixth embodiment of the present invention will be described with reference to FIG. In the present embodiment, unlike the first embodiment, a thank-you letter that can reproduce the replyer's voice is returned to the electronic mail client. In the present embodiment, the same parts as those in the above embodiment are denoted by the same reference numerals, and detailed description thereof is omitted.

  In the present embodiment, the electronic mail management server 20 includes a voice management data storage unit. The voice management data storage unit stores a voice management record. This voice management record is stored when voice registration is performed in the reply process. The voice management record includes data relating to the voice registration address and voice content.

In the voice registration address data area, data relating to an address for accessing a URL for reproducing the registered voice data is recorded.
In the audio content data area, data related to the audio content registered by the user is recorded.
Furthermore, in the reply management record 240 of this embodiment, a voice registration address data area is provided instead of the thank-you identifier data area. In this voice registration address data area, data relating to an address for accessing a URL for reproducing the registered voice data is recorded.

Next, the reply process in this embodiment is demonstrated.
Also in the present embodiment, the mobile phone terminal 12 performs a two-dimensional code reading process (step S6-1) and a reading information transmission process (step S6) as in steps S2-1 and S2-2 of the first embodiment. -2) is executed. In this case, the electronic mail management server 20 extracts the reception management record 220 in which the received reception management identifier is recorded from the reception management data storage unit 22.

  Next, the control unit 21 of the electronic mail management server 20 executes a voice message guidance process (step S6-3). Specifically, the reply processing unit 212 of the control unit 21 transmits reply type selection screen data to the mobile phone terminal 12. This reply type selection screen includes a selection button for selecting a reply type (example sentence or voice message) and a URL of the control unit 21 of the electronic mail management server 20 that is accessed for registering voice.

The mobile phone terminal 12 displays a reply type selection screen. Here, the responder presses the voice message selection button on the reply type selection screen.
In this case, the mobile phone terminal 12 executes a voice input process (step S6-4). Specifically, the mobile phone terminal 12 accesses the URL included in the reply type selection screen. In this case, the mobile phone terminal 12 outputs audio data related to the recording guidance from the control unit 21. Then, the responder inputs voice using the voice input means of the mobile phone terminal 12 in accordance with the recording guidance. In this case, the mobile phone terminal 12 converts the input voice into voice data and transmits it to the electronic mail management server 20. The electronic mail management server 20 records this voice data.

  Next, the control unit 21 of the electronic mail management server 20 executes a voice registration process (step S6-5). Specifically, the reply processing means 212 of the control unit 21 stops the recording when a predetermined recording end time has elapsed since the recording was started. The reply processing means 212 stores the voice data recorded up to the recording end time in the voice management data storage unit.

  Next, the control unit 21 of the electronic mail management server 20 executes a reply request registration process (step S6-6). Specifically, the reply processing unit 212 of the control unit 21 assigns a reply management identifier to the reply request, generates a reply management record 240 including the reply management identifier, and records it in the reply management data storage unit 24. . The reply processing unit 212 records the reception management identifier acquired from the mobile phone terminal 12 and the current date and time in the reply management record 240. The reply processing unit 212 records the destination and sender of the reception management record 220 as the reply source and reply destination of the reply management record 240, respectively. Further, the reply processing means 212 acquires the voice registration address of the registered voice data and records it in the reply management record 240.

And the control part 21 of the electronic mail management server 20 performs the registration process of a reply assistance service utilization charge similarly to step S2-6 (step S6-7).
Next, the control unit 21 of the electronic mail management server 20 executes a two-dimensional encoding process of the voice address (step S6-8). Specifically, the reply processing unit 212 of the control unit 21 generates a two-dimensional code including a URL for accessing the voice registration address recorded in the reply management record 240.

  Next, the control unit 21 of the electronic mail management server 20 executes output processing to the printer at the aggregation base (step S6-9). Specifically, the reply processing unit 212 of the control unit 21 generates reply print data. The reply print data includes the reply destination and reply source recorded in the reply management record 240 and the two-dimensional code generated in step S6-8. The reply processing unit 212 transmits reply print data to the printing device 35 installed at the aggregation base. The printing device 35 performs printing using the reply print data. Thus, the reply process is completed.

According to this embodiment, in addition to the effects similar to the effects (1) and (2) described above, the following effects can be obtained.
(7) In the present embodiment, the control unit 21 of the electronic mail management server 20 executes the voice registration process and the reply request registration process after obtaining the reception management identifier from the mobile phone terminal 12 (step S6-5). S6-6). The control unit 21 converts the voice address into a two-dimensional code and outputs a thank-you postcard including the voice address to the printer (steps S6-8 and S6-9). Then, the sender of the postal matter by electronic mail that has received the thank you postcard uses the code reading function of his mobile phone terminal to photograph the two-dimensional code displayed on the thank you postcard. In this case, the mobile phone terminal acquires code data included in the two-dimensional code and connects to the URL included in the code data. Then, the mobile phone terminal acquires audio data from the connected URL and outputs audio. As a result, the sender who has received the letter of thanks can hear the reply of the responder's real voice.

(Seventh embodiment)
Next, a seventh embodiment embodying the present invention will be described with reference to FIG. In the present embodiment, unlike the first embodiment, a reply to an electronic mail mail item in which a destination and a sender are described by handwriting is accepted. In the present embodiment, the same parts as those in the above embodiment are denoted by the same reference numerals, and detailed description thereof is omitted.

  The control unit 21 of the electronic mail management server 20 of the present embodiment is connected to a window reception apparatus installed at a reception base via a network (not shown). This window accepting apparatus is provided with display means such as a display, input means such as a keyboard and pointing device, and code reading means for reading a two-dimensional code. Further, the window accepting apparatus has a scanner function, reads a document with a scanner, generates image data of the document, and transmits the image data to the electronic mail management server 20.

  The reception processing means 211 of the control unit 21 of the electronic mail management server 20 stores data relating to the position of the entry column where the destination, sender, mount type identifier, and designated delivery date in the document are entered. Then, the reception processing unit 211 identifies the destination and the position of the source image in the document image read by the scanner, and extracts this portion of the image.

  Further, when the document image data is acquired from the window reception device, the image data is stored in the destination data area and the sender data area of the reception management record 220. In the settlement information data area of the reception management record 220, data indicating that the counter payment has been completed is stored.

(Electronic mail management processing)
Next, the electronic mail management process in this embodiment will be described.
First, the control unit 21 of the electronic mail management server 20 executes an electronic mail request acceptance process (step S7-1). Specifically, the reception processing unit 211 of the control unit 21 acquires image data of the electronic mail document that has been requested from the window terminal. This document includes a destination, a sender, a mount type identifier, and communication contents. Further, when a delivery request date is included in the sender's request, the delivery specification date is described.

  The reception processing unit 211 assigns a reception management identifier to the acquired electronic mail request, generates a reception management record 220 including this reception management identifier, and records it in the reception management data storage unit 22. The reception processing unit 211 extracts the destination and source images from the acquired document image data and records them in the reception management record 220. The reception processing unit 211 extracts an image of the mount type identifier and the specified delivery date from the image data of the document, specifies the mount type identifier and the specified delivery date by performing an OCR process on the image, and records them in the reception management record 220. To do. The reception processing unit 211 records the payment information and the current date and time in the reception management record 220.

Next, the control unit 21 of the electronic mail management server 20 executes a two-dimensional encoding process of the reception management identifier as in step S1-2 (step S7-2).
Then, the control unit 21 of the electronic mail management server 20 executes a two-dimensional code printing process (step S7-3). Specifically, the reception processing unit 211 of the control unit 21 generates electronic mail print data. The electronic mail print data includes a destination, a sender, a mount type identifier, an image of a document, and the two-dimensional code generated in step S7-2. The reception processing unit 211 specifies a delivery base that has jurisdiction over the address of the destination, and sends electronic mail print data to the printing apparatus 30 installed at the delivery base to perform printing. Thus, the electronic mail management process is completed.

(Reply process)
Next, the reply process of this embodiment is demonstrated.
Also in the present embodiment, the mobile phone terminal 12 performs a two-dimensional code reading process (step S8-1), a reading information transmission process (step S8-2), and a thank-you sample, as in steps S2-1 to S2-4. Transmission processing (step S8-3) and thank-you type selection processing (step S8-4).

  The control unit 21 of the electronic mail management server 20 determines whether or not the document is handwritten (step S8-5). Here, the reply processing means 212 of the control unit 21 determines that this document is stored when the image data is recorded in the destination data area and the sender data area of the reception management record 220 in which the received reception management identifier is recorded. Judge as handwritten.

  Here, when it is determined that the document is handwritten (in the case of “YES” in step S8-5), the control unit 21 of the electronic mail management server 20 executes a process of processing the handwritten image of the destination and the sender ( Step S8-6). Specifically, the image data stored in the destination data area and the sender data area is converted to text data by OCR processing.

  Next, the control unit 21 of the electronic mail management server 20 executes a reply request registration process (step S8-7). Specifically, the reply processing unit 212 of the control unit 21 assigns a reply management identifier to the reply request, and generates a reply management record 240 including this reply management identifier. The reply processing unit 212 records the reception management identifier and thank-you identifier obtained from the mobile phone terminal 12 and the current date and time in the reply management record 240.

When it is determined that the document is not handwritten (in the case of “NO” in step S8-5), the reply processing unit 212 returns the destination of the extracted reception management record 220 and the sender to the reply of the reply management record 240. Record as original and reply destination respectively. Further, the reply processing means 212 is when the original is handwritten (in the case of “YES” in step S8-5).
In step S8-6, the destination converted from the text data and the sender are recorded as a reply source and a reply destination of the reply management record 240, respectively.

  Next, the control unit 21 of the electronic mail management server 20 registers the reply support service usage fee registration process (step S8-8) and the output process to the printer at the aggregation base, as in steps S2-6 and S2-7. (Step S8-9) is executed. Thus, the reply process is completed.

According to this embodiment, in addition to the effects similar to the effects (1) and (2) described above, the following effects can be obtained.
(8) In the present embodiment, when the control unit 21 of the electronic mail management server 20 receives a request for electronic mail with a handwritten document, the control unit 21 extracts the destination and sender images from the image data of the document and receives them. Record in the management record 220. When the destination specified by the reception management identifier acquired from the mobile phone terminal 12 and the source are handwritten image data, the control unit 21 processes the handwritten image of the destination and source (step S8-6). Thus, since the reply management record is recorded after the reply information is converted into text data, the reply destination and reply source can be managed as text data.

(Eighth embodiment)
Next, an eighth embodiment embodying the present invention will be described with reference to FIG. In the present embodiment, unlike the first embodiment, a reply request is received via the window terminal, and a thank-you postcard printed on the spot is provided to the replyer. In the present embodiment, the same parts as those in the above embodiment are denoted by the same reference numerals, and detailed description thereof is omitted.

The electronic mail management server 20 of this embodiment is connected to a window terminal installed at a window at the reception base via a network. The window terminal stores a terminal identifier, which is used to transmit / receive data to / from the electronic mail management server 20. This window terminal is provided with display means such as a display, input means such as a keyboard and pointing device, and code reading means for reading a two-dimensional code.
Furthermore, a printing apparatus is connected to the window terminal. This printing apparatus acquires reply print data from the electronic mail management server 20 via the window terminal.

Next, the reply process in this embodiment is demonstrated.
In this embodiment, the respondent brings the received electronic mail message to the counter. The person in charge of the window operates the window terminal to display a reply request input screen on the display. Then, the person in charge of the counter keeps the communication text from the respondent and causes the code reading means of the counter terminal to read the two-dimensional code of this communication text. In this case, the window terminal executes a two-dimensional code reading process (step S9-1). Specifically, the window terminal acquires the reception management identifier included in the two-dimensional code displayed in the electronic mail message.

  Next, the counter terminal executes a thank-you letter type input process (step S9-2). Here, the person in charge of the counter presents a sample of a thank-you letter to the responder, and asks the responder to determine an example sentence to be used for the thank-you letter. The person in charge of the window inputs a thank-you letter identifier corresponding to the example sentence desired by the replyer on the reply request input screen.

  Then, the window terminal executes a fee payment process (step S9-3). Specifically, the window terminal displays the received fee. When the counter person in charge inputs the price acquired from the responder, the counter terminal transmits the acquired reception management identifier and the input thank-you letter identifier to the electronic mail management server 20.

The control unit 21 of the electronic mail management server 20 executes a reply request registration process (step S).
9-4). Specifically, the reply processing unit 212 of the control unit 21 assigns a reply management identifier to the reply request, and generates a reply management record 240 including this reply management identifier. The reply processing means 212 records the reception management identifier and thank-you letter identifier acquired from the window terminal and the current date and time in this reply management record 240. The reply processing unit 212 records the destination and sender of the extracted reception management record 220 as the reply source and reply destination of the reply management record 240, respectively.

Next, the control unit 21 of the electronic mail management server 20 executes a reply support service usage fee registration process (step S9-5). Specifically, the reply processing unit 212 of the control unit 21 records data indicating that the counter payment has been completed in the settlement information data area of the reply management record 240.
Next, the control unit 21 of the electronic mail management server 20 executes output processing to a printer connected to the window terminal (step S9-6). Specifically, the reply processing unit 212 of the control unit 21 generates reply print data. This reply print data includes the reply destination and reply source recorded in the reply management record 240. The reply processing unit 212 transmits reply print data to the printing apparatus connected to the window terminal.

  The printing apparatus performs printing on the thank-you postcard using the reply print data (step S9-7). Thus, the reply process is completed. Then, at the counter, the printed thank you card is handed over to the responder. The respondent checks the reply destination of the thank you postcard, the reply source, and the example sentence, and posts the thank you postcard.

According to this embodiment, in addition to the effects similar to the effects (1) and (2) described above, the following effects can be obtained.
(9) In the present embodiment, at the window terminal, the two-dimensional code of the electronic mail message is read, and the reception management identifier and thank-you letter identifier included therein are transmitted to the electronic mail management server 20. The control unit 21 of the electronic mail management server 20 executes a reply request registration process by specifying a reply destination and a reply source using the reception management identifier (step S9-4). Thus, a reply request can be made without describing a reply destination or reply source at the window. Therefore, even a replyer who does not have the cellular phone terminal 12 having a two-dimensional code reading function can easily reply.

(Ninth embodiment)
Next, a ninth embodiment embodying the present invention will be described with reference to FIG. In the present embodiment, unlike the first embodiment, the addressee of the postal matter by electronic mail gives an option to be included in the reply, and provides information on the selected option to the sender. In the present embodiment, the addressee is given a crotch for attendance at the meeting. In the present embodiment, the same parts as those in the above embodiment are denoted by the same reference numerals, and detailed description thereof is omitted.

  The control unit 21 of the electronic mail management server 20 of this embodiment includes a total management data storage unit as a total management data storage unit. The total management data storage unit functions as a total data storage unit. The total management data storage unit stores a total management record for totaling and managing the selected crotch. This total management record is recorded when a request for electronic mail including a total result as a reply type is received. In this embodiment, the total management record includes data regarding the total management identifier, the sender, the total request content, the first option, the second option, and the total number.

In the total management identifier data area, data relating to an identifier for specifying the requested total is recorded.
In the sender data area, data relating to the sender (replying destination) of electronic mail is recorded. In the present embodiment, data on the sender's name, address, postal code, telephone number, reply address, and the like is included. Here, the reply address is the sender's mail address for replying the counting result.

In the tabulation request content data area, data on the requested tabulation, options included in the reply, and answer deadline are recorded.
In the first option data area, data related to the reception management identifier to which the first option is returned is recorded. In the present embodiment, “attendance” is set as the first option. Therefore, in this data area, an acceptance management identifier that identifies the electronic mail to which the “attendance” selection is returned is recorded. When “attendance” replies are received from a plurality of addressees, a plurality of reception management identifiers are recorded in this data area.

  In the second option data area, data related to the reception management identifier to which the second option is returned is recorded. In the present embodiment, “absent” is set as the second option. Therefore, in this second selected crotch data area, an acceptance management identifier that identifies the electronic mail to which the “absent” selected crotch is replied is recorded. When “absent” replies are received from a plurality of addressees, a plurality of reception management identifiers are recorded in this data area.

  In the total number data area, data regarding the total number of replies for each option is recorded. In the present embodiment, the number of replies for the first option (attendance) and the number of replies for the second option (absence) are recorded in association with each option.

Further, the reception management record 220 of this embodiment is provided with a total management identifier data area for recording a total management identifier in addition to the data area described in the first embodiment.
(Electronic mail management processing)
Next, the electronic mail management process in this embodiment will be described.
First, the control unit 21 of the electronic mail management server 20 executes electronic mail request acceptance processing (step S10-1). Specifically, the reception processing unit 211 of the control unit 21 acquires data relating to an image of an original, an address, a sender, a mount type identifier, settlement information, and a reply type from the electronic mail applicant terminal 11. Here, the reception processing unit 211 transmits the aggregation request screen data to the electronic mail applicant terminal 11 when the attendance aggregation is acquired as the reply type. This totaling request screen includes an input field and a send button for inputting a title about the totaling request, options included in the reply, reply deadline, and other destinations.

  The electronic mail applicant terminal 11 displays a count request screen. The electronic mail applicant inputs each information on the tabulation request screen and presses the send button. In this case, the electronic mail applicant terminal 11 transmits to the electronic mail management server 20 data relating to the title, options, reply time limit, and other destinations input on the aggregation request screen.

  The reception processing unit 211 of the control unit 21 of the electronic mail management server 20 assigns a reception management identifier to each acquired destination, generates a reception management record 220 including each reception management identifier, and stores a reception management data storage Record in part 22. The reception processing unit 211 records, in the reception management record 220, the acquired document image, each destination, a sender, a mount type identifier and settlement information, and the current date and time.

  Next, the reception processing unit 211 adds a total management identifier and records it in each reception management record 220. Further, the reception processing unit 211 generates a total management record including the total management identifier and records it in the total management data storage unit. Then, the reception processing unit 211 records the sender of the reception management record 220 and the acquired title, option, and answer deadline in this total management record.

  Next, the control unit 21 of the electronic mail management server 20 executes a two-dimensional encoding process for the reception management identifier (step S10-2). Specifically, the reception processing unit 211 of the control unit 21 generates a two-dimensional code including the reception management identifier and the total management identifier of each reception management record 220 and the URL. This URL is a URL for accessing the reply processing means 212 of the control unit 21 of the electronic mail management server 20.

  Next, the control unit 21 of the electronic mail management server 20 executes a two-dimensional code printing process as in step S1-3 (step S10-3). Thus, the electronic mail management process is completed.

(Reply process)
Next, the reply process of this embodiment is demonstrated.
Also in the present embodiment, the mobile phone terminal 12 executes a two-dimensional code reading process as in step S2-1 (step S11-1). The read information of the present embodiment includes the reception management identifier and the total management identifier of the reception management record 220, and the URL for accessing the reply processing means 212.

  Then, the cellular phone terminal 12 executes a reply registration request process (step S11-2). Specifically, the mobile phone terminal 12 connects to a URL included in the code data. Then, the mobile phone terminal 12 transmits the acquired reception management identifier and total management identifier and the terminal identifier of the mobile phone terminal 12 to the electronic mail management server 20 specified by this URL.

The control unit 21 of the electronic mail management server 20 extracts the reception management record 220 in which the received reception management identifier is recorded from the reception management data storage unit 22.
The control unit 21 of the electronic mail management server 20 executes output processing of a reply input screen (step S11-3). Specifically, the reply processing unit 212 of the control unit 21 extracts a total management record corresponding to the acquired total management identifier from the total management data storage unit. The reply processing unit 212 generates a reply input screen including reply options (attendance and absence) included in the total request contents of the total management record. The reply processing means 212 includes the received reception management identifier and the send button in this reply input screen. The reply processing unit 212 transmits reply input screen data to the mobile phone terminal 12. The cellular phone terminal 12 displays a reply input screen on the display.

  The mobile phone terminal 12 executes an answer selection process (step S11-4). Here, the addressee selects one of the options displayed on the reply input screen, and then presses the send button. The mobile phone terminal 12 transmits the selected option (attendance or absence) and the reception management identifier to the electronic mail management server 20.

  The control unit 21 of the electronic mail management server 20 executes a reply registration process (step S11-5). Specifically, the reply processing unit 212 of the control unit 21 records the acquired reception management identifier in the first option data area or the second option data area corresponding to the acquired option.

Thereafter, when the reply time limit for the reply content has passed, the control unit 21 of the electronic mail management server 20 executes a process for providing a total result for the sender of the electronic mail (step S11-6). Specifically, the reply processing unit 212 of the control unit 21 extracts from the total management data storage unit the total management record for which the reply deadline has passed and the total number is not recorded. The reply processing unit 212 calculates the total number for each option by counting the number of reception management identifiers recorded in the first option data area and the second option data area in the total management record. Then, the reply processing unit 212 records the calculated total number for each option in the total number data area in association with each option.

  Further, the reply processing unit 212 extracts the destination of each reception management identifier recorded in the first option data area from the reception management data storage unit 22. Then, an attendee list in which the destinations are displayed as a list is generated. Further, the destination of each reception management identifier recorded in the second option data area is extracted from the reception management data storage unit. Then, a absentee list in which the destinations are displayed as a list is generated.

  Next, the reply processing unit 212 acquires the reply address recorded in the sender data area of the total management record. The reply processing means 212 transmits the total result to this reply address. In this case, the reply processing unit 212 includes the number for each option, the attendee list, and the absentee list in the total result. Thus, the reply process is completed.

According to this embodiment, in addition to the effects similar to the effects (1) and (2) described above, the following effects can be obtained.
(10) In the present embodiment, when the control unit 21 of the electronic mail management server 20 receives the reception management identifier included in the two-dimensional code from the mobile phone terminal 12, it outputs a reply input screen to the mobile phone terminal 12. To do. When an option is selected on this reply input screen, the mobile phone terminal 12 transmits this and the reception management identifier to the electronic mail management server 20. The control unit 21 of the electronic mail management server 20 registers the reception management identifier according to the acquired option. When the reply time limit has passed, the control unit 21 of the electronic mail management server 20 calculates the total number for each option, and transmits the total result including the total number to the return address of the sender. Thereby, the responder can easily reply. In addition, the sender of the postal matter by electronic mail can obtain the total result of the reply. Therefore, the sender can save the trouble of the total result.

Moreover, you may change the said embodiment as follows.
In each of the above embodiments, a case has been described in which a reply is supported when mail by electronic mail is delivered as a delivery. The delivery is not limited to this. In this case, the example sentence content corresponding to the contents of the delivered item may be stored in the example sentence management data storage unit of the second embodiment, and an example sentence corresponding to this may be provided to the replyer. Specifically, the control unit of the reply support system images a delivery slip attached to the delivery item, and extracts image data of an area in which the contents of the delivery item are described from the image data. The image data is subjected to OCR processing, the contents data of the delivery is specified, and recorded in the reception management record 220. In this case, a two-dimensional code is added to the delivery slip and printed. Thereafter, the control unit identifies an example sentence corresponding to the data of the contents of the delivery in the thank-you sample transmission process (step S2-3). Even in this case, it is possible to reply with an appropriate content corresponding to the received delivery.

  In each of the above embodiments, the electronic mail management server 20 converts the reception management identifier for specifying the electronic mail request into a two-dimensional code and prints it on the delivery (steps S1-2 and S1-3). The two-dimensional code printed on the delivery item is not limited to the reception management identifier, but may be other information as long as the destination and the source of the reception management record can be specified.

  In each of the above embodiments, the case where a reply is sent by a reply postcard has been described. The postal matter for which the reply is recorded is not limited to this, and may be a sealed letter, an electronic mail, or the like. In this case, the type of mail may be selectable in the thank-you type selection process.

In the first to seventh embodiments, in registering the reply support service usage fee, the control unit 21 of the electronic mail management server 20 collects the fee by adding it to the fee of the mobile phone terminal 12. The fee collection method is not limited to this. For example, payment may be made by credit card or electronic money or after payment. In the case of payment after payment, the responder is registered as a user. And the user specific data which linked | related the terminal identifier of the user's mobile telephone terminal 12 and the user identifier of a user are memorize | stored. The control unit 21 searches for a user identifier corresponding to the terminal identifier in the registration of the reply support service usage fee. When the corresponding user identifier is extracted, the control unit 21 stores the user identifier and information for specifying postpayment in the settlement information data area. Thereby, various settlement methods can be provided to the responder.

  In each of the embodiments described above, the control unit 21 of the electronic mail management server 20 performs the reply request registration process (step S2-5) in the reply process, and then executes the output process to the printer at the aggregation base. (Step S2-7). In this case, the output process to the printer may be executed immediately before the designated delivery date so that the reply post is delivered on the designated delivery date desired by the replyer. Specifically, the control unit 21 of the electronic mail management server 20 provides a delivery designated date data area in the reply management record 240. Then, the reply processing means 212 includes, in the example sentence selection screen, an input field for inputting a designated delivery date in the thank-you sample transmission process (step S2-3). If there is a date on which delivery is desired, the replyer inputs a designated delivery date in the input field of the example sentence selection screen and then presses the request button. In this case, the cellular phone terminal 12 also transmits the delivery designated date to the electronic mail management server 20 in the thank-you type selection process (step S2-4). The control unit 21 of the electronic mail management server 20 records the received delivery designation date in the generated reply management record 240 in the reply request registration process (step S2-5).

  Thereafter, the control unit 21 of the electronic mail management server 20 executes output processing on the printing device 30 at the delivery base. Here, the control unit 21 of the electronic mail management server 20 extracts from the reply management data storage unit 24 the reply management record 240 in which the designated delivery date is recorded when the print start time of each day has elapsed. The control unit 21 extracts the example sentence content corresponding to the thank-you identifier in the reply management record 240 from the example sentence management data storage unit 23, and generates reply print data including the example sentence content. The control unit 21 specifies a delivery base that has jurisdiction over the return address of the reply management record 240 using the delivery base data having jurisdiction, and uses the printer specifying data for the printing device 30 corresponding to this delivery base. To identify. The control unit 21 transmits the generated reply print data to the printing apparatus 30. The printing apparatus 30 performs printing using the reply print data. As a result, a thank-you postcard is printed and delivered from the delivery base to the reply destination on the designated delivery date. In this case, a reply can be made on the designated delivery date.

  In the third embodiment, the example sentence contents are registered for each user. As this example sentence content, image data to be a communication sentence may be registered. In this case, the image that the user wants to send can be registered in advance.

  In the ninth embodiment, the control unit 21 of the electronic mail management server 20 tabulates replies including two types of selected crotch. Not limited to this, replies that have more types of replies may be aggregated. In this case, the selection crotch data area setting process is executed in the electronic mail request reception process. Specifically, the control unit 21 specifies an option to be included in the reply from the total request content, and provides each answer input data area corresponding to this option in the total management record. In this case, answers can be aggregated and provided to the sender with respect to a question for which many options are set.

In the ninth embodiment, the electronic mail management server 20 is provided with a total management data storage unit. In addition, a reply comment data storage unit may be provided in the electronic mail management server 20. The reply comment data storage unit stores the comment text received from the replyer together with the reply of the option. Specifically, a reply comment management record is stored in the reply comment data storage unit. This reply comment management record includes a reply management identifier, a reception management identifier, a tabulation management identifier, a reply destination, a reply source, a comment sentence from a replyer, and data regarding a reception date and time. In the reply registration process (step S11-5), the control unit 21 assigns a reply management identifier to the reply request, generates a reply comment management record including the reply management identifier, and records it in the reply comment data storage unit. To do. The control unit 21 records the total management identifier acquired from the mobile phone terminal 12, the reception management identifier, the comment text from the responder, and the current date and time in this reply comment management record. The control unit 21 records the destination and sender of the reception management record 220 as the reply source and reply destination of the reply comment management record, respectively. Then, the control unit 21 extracts the reply comment management record in which the total result identifier is recorded from the reply comment data storage unit in the total result providing process (step S11-6), and includes the comment text and reply included therein. A comment collection in which the source is associated may be created and included in the total result. In this case, the respondent's comments can be aggregated and provided to the sender.

  In each of the above embodiments, the thank-you postcard is output from the printing device 35 at the aggregation base. However, the present invention is not limited to this, and it may be output by the printing apparatus 30 corresponding to the delivery base that has jurisdiction over the delivery of the reply to postcard.

  DESCRIPTION OF SYMBOLS 11 ... Electronic mail applicant terminal, 12 ... Mobile telephone terminal, 20 ... Electronic mail management server, 21 ... Control part, 22 ... Reception management data storage part, 23 ... Example sentence management data storage part, 24 ... Reply management data storage part, 30, 35... Printing apparatus, 211... Reception processing means, 212.

Claims (8)

A delivery management data storage means in which reception management data including information on the origin and destination of the delivery is recorded, a terminal having a function of reading a display code, and a control means connected to the printing apparatus, A reply support system for supporting a reply to receipt,
The control means is
When receiving a delivery request including information about the source and destination of a delivery, a forward request recording unit that generates reception management data including the source and destination information and records the received management data in the delivery management data storage unit;
Generating a display code for specifying the reception management data, and using the printing device, printing the display code on the delivery;
When the code data of the display code of the delivery is acquired from the terminal, the reply information output means for transmitting information to the terminal to send a reply to the sender of the reception management data specified from the code data A reply support system characterized by comprising: The reception management data includes data related to the contents of the delivery item,
The control means is connected to a reply pattern data storage means in which the contents of the reply are associated with the contents of the delivery,
The reply information output means identifies the contents of the delivery corresponding to the acquired code data from the reception management data, and identifies the reply contents corresponding to the contents of the delivery from the reply pattern data storage means. The reply support system according to claim 1, further comprising means for transmitting to the terminal. The control means includes
User registration data storage means for recording user registration information and authentication information;
Corresponding to the user, further comprising a created sentence data storage means for storing reply content data created by the user,
The reply information output means includes
Means for transmitting user authentication screen data for performing user authentication to the terminal when code data is acquired;
Means for obtaining user authentication information via the authentication screen;
When the destination of the reception management data specified from the code data and the acquired authentication information are stored in the user registration data storage means, the reply content data created by the user is stored in the created sentence data The reply support system according to claim 1 or 2, further comprising means for extracting from the storage means and transmitting to the terminal. The reply information output means includes
Means for obtaining a plurality of code data from the terminal;
Means for specifying a sender of the reception management data specified from the acquired code data;
3. The reply support system according to claim 1, further comprising means for obtaining information for sending a reply with each identified sender as a reply destination. The delivery management data storage means stores an acceptance management identifier for specifying the sender and destination information of the delivery item,
The outgoing message output means generates a display code including the reception management identifier,
The control means is connected to a second printing device;
The control means specifies the sender and destination information of the delivery in the delivery management data storage means according to the acquired code data, and sets the sender and destination information as return destination and reply source information, respectively. The reply support system according to any one of claims 1 to 4, wherein a postal matter is created using the second printing apparatus. The control means is connected to a summary management data storage means for recording data relating to summary content, reply options and reply summary,
In the case where the delivery output means receives a delivery request for requesting the totalization of the selected crotch included in the reply to the information of a plurality of destinations, the output means outputs information for specifying each destination and information for specifying the content of the totalization. Generate display code including
The reply information output means includes
When the code data is acquired, an option corresponding to the content of the total is extracted from the total management data storage unit and transmitted to the terminal;
In the case where the reply is acquired from the terminal, it comprises means for recording in the tabulation management data storage means,
2. The reply according to claim 1, wherein the control means further comprises means for notifying a sender of the delivery of a totaling result obtained by totalizing selections included in replies from a plurality of respondents. Support system. Reply support system comprising delivery management data storage means in which reception management data including delivery source and destination information is recorded, a terminal having a function of reading a display code, and a control means connected to the printing apparatus A method for supporting a reply to receipt of a delivery using
The control means is
When receiving a delivery request including information on the source and destination of a delivery, a reception request recording step of generating reception management data including information on the source and destination and recording them in the delivery management data storage means;
Generating a display code for specifying the reception management data, and using the printing device, printing the display code on the delivery item;
When the code data of the display code of the delivery item is acquired from the terminal, a reply information output step of transmitting information for sending a reply to the sender of the reception management data specified from the code data to the terminal And a reply support method characterized by: Reply support system comprising delivery management data storage means in which reception management data including delivery source and destination information is recorded, a terminal having a function of reading a display code, and a control means connected to the printing apparatus Is a program that supports a reply to receipt of a delivery using
The control means;
When receiving a delivery request that includes information about the source and destination of a delivery, a forward request recording unit that generates reception management data including the source and destination information and records it in the delivery management data storage unit;
A display code for specifying the reception management data is generated, and using the printing device, the output code for printing the display code on the delivery item, and the code data of the display code of the delivery item from the terminal A reply support program that, when acquired, functions as reply information output means for sending a reply to the sender of the reception management data specified from the code data to the terminal.

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