JP2010049299A - Maintenance worker dispatch system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a maintenance worker dispatch system capable of preventing a monitoring worker from joining the communication between an information center and a maintenance worker. <P>SOLUTION: The information center 22 includes: a storage part 28 for storing the maintenance worker information related to the maintenance workers; a maintenance worker selection part 26 for selecting the optimum maintenance worker that copes with abnormal conditions of facility and equipment 14 causing the abnormal conditions from among a plurality of maintenance workers, based on the maintenance worker information stored in the storage part 28; and a dispatch order transmitting part 30 for transmitting a dispatch order to a terminal unit 32 carried by the maintenance worker selected by the maintenance worker selection part 26. If the information center 22 receives no reply from the terminal unit 32 even after wait time elapses after the first dispatch order is transmitted, the dispatch order transmitting part 30 transmits the dispatch order again to the terminal unit 32. Consequently, it is unnecessary for the monitoring worker to join the communication in a case of no reply, thereby the occurrence of human error can be prevented. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to an improvement of a maintenance staff dispatch system that dispatches maintenance staff to a building when an abnormality occurs in equipment in the building.

  Conventionally, when an abnormality occurs in equipment in a building, the abnormality information is notified from the building to a remote information center, and a monitoring staff resident in the information center from the notified abnormality information maintains a plurality of maintenance personnel. There is known a maintenance staff dispatch system for selecting a staff member and dispatching a maintenance staff to a building.

  FIG. 1 is a diagram illustrating an example of the overall configuration of a maintenance staff dispatch system 110 according to the prior art. The maintenance staff dispatch system 110 includes a building 112 in which equipment equipment 114 to be maintained is installed, and an information center 122 that remotely acquires information on the equipment equipment 114. The building 112 and the information center 122 are connected to each other via a communication line 120.

  In the building 112, a plurality of equipment devices 114a, 114b,... Are installed. These facility devices 114 are, for example, elevators, escalators, or cooling / heating devices. The building 112 includes an abnormality detection device 116 and a transmission / reception device 118. The abnormality detection device 116 detects an abnormal state of the equipment device 114 from a sensor (not shown) attached to the equipment device 114 and transmits it to the transmission / reception device 118 as abnormality information. The transmission / reception device 118 is connected to the communication line 120 and transmits abnormality information to the information center 122.

  The information center 122 includes a transmission / reception device 124 that receives abnormality information, an information processing unit 126 that stores a log of abnormality information received by the transmission / reception device 124 in a storage unit (not shown), and a display that displays abnormality information on a screen. Part 128. From the abnormality information displayed on the screen by the display unit 128, the monitoring staff resident in the information center 122 can grasp that the abnormality of the equipment device 114 has occurred in the building 112.

  When the monitoring person grasps the abnormality of the equipment device 114, the maintenance person who will be suitable for handling the abnormality is selected from a plurality of maintenance staff. Then, the monitor calls the portable terminal 132 held by the maintenance staff selected using the telephone 130 and verbally transmits the dispatch command to the maintenance staff. As a result, maintenance personnel are dispatched to the building 112 in order to cope with the abnormality of the facility equipment 114.

  In such a maintenance staff dispatch system 110, since it is a monitor who selects a maintenance staff and transmits a dispatch command to the maintenance staff in response to an abnormality in the equipment device 114 occurring in the building 112, misidentification, etc. Could cause human error. Further, when a plurality of abnormalities occur at the same time, there is a possibility that the dispatch of maintenance personnel may be delayed because the ability of the monitoring personnel to handle these abnormalities is limited.

  According to the following Patent Document 1, when an abnormality occurs in a building, the center (information center) automatically selects a maintenance person from a plurality of maintenance persons, and further automatically selects the contents of the abnormality to the selected maintenance person. Is disclosed. According to this system, since a dispatching command can be notified to maintenance personnel who are suitable for dealing with an abnormality without using a supervisor, a human error can be prevented.

JP 11-332020 A

  In the above-mentioned Patent Document 1, it is not disclosed how the center responds when there is no response to the dispatch command notified from the center to the maintenance staff. In the case of a conventional system, the information center and the maintenance staff communicate with each other through the monitoring staff, for example, the monitoring staff resident in the information center notifies the maintenance staff who does not respond to the dispatch command again. As described above, when the monitoring staff is added to the exchange between the information center and the maintenance staff, a human error may occur as described above, or the dispatch of the maintenance staff may be delayed.

  An object of the present invention is to provide a maintenance staff dispatch system capable of dispatching a maintenance staff quickly and accurately to a building where an abnormality has occurred without adding a monitoring staff to the exchange between the information center and the maintenance staff. .

  The present invention relates to an abnormality detection device that detects an abnormal state of equipment in a building, a portable terminal that is maintained by a maintenance person who maintains the equipment, and a dispatch command to the mobile terminal according to the abnormal state detected by the abnormality detection device. In a maintenance staff dispatch system that dispatches maintenance personnel to a building when an abnormality occurs in the equipment in the building when the information center is connected via a communication line, the information center is a maintenance staff related to the maintenance staff. Storage means for storing information, and maintenance staff selection means for selecting a maintenance staff optimal for handling the abnormality of the equipment in which an abnormality has occurred based on maintenance staff information stored in the storage means, from among a plurality of maintenance staff, A dispatch command sending means for sending a dispatch command to the portable terminal of the maintenance staff selected by the maintenance staff selecting means, and the dispatch command sending means can be used even if the waiting time has elapsed after the first dispatch command is sent. Mobile phone If there is no reply to the information center from the end machine, maintenance personnel dispatch system, characterized in that it sends a dispatch command again to the mobile terminal.

  Also, if there is no response from the mobile terminal to the information center even after the waiting time has elapsed since the first dispatch command was issued, the maintenance personnel selection means will not be able to The maintenance staff most suitable for the response can be selected, and the dispatch command means can send the dispatch command to the portable terminal of the maintenance staff.

  The maintenance staff selection means prioritizes a plurality of maintenance staff in order from the person most suitable for dealing with anomalies, selects a plurality of maintenance staff from the highest priority to a predetermined order, and transmits the first dispatch command. If there is a response in the information center that it is possible to respond from a plurality of portable terminals until the standby time elapses later, the dispatch command transmission means is the portable terminal of the maintenance person with the highest priority among them The final dispatch command can be transmitted to

  If the information center responds that the mobile terminal of the maintenance staff with the highest priority can respond from the time when the waiting time elapses after the first dispatch command is sent, the dispatch command sending means A final dispatch command can be transmitted to the portable terminal without waiting for the passage of time.

  In addition, when there is a response in the information center that it is possible to respond from a portable terminal other than the maintenance staff with the highest priority after the waiting time elapses after the first dispatch command transmission, the dispatch command transmission means After the waiting time elapses, a final dispatch command can be transmitted to the portable terminal of the maintenance staff having the highest priority.

  Further, the information center can include a disaster occurrence determination unit that determines whether or not a disaster has occurred, and a standby time change unit that changes a standby time when the disaster occurrence determination unit determines that a disaster has occurred.

  In addition, the information center has determined that the abnormality determination means for determining whether the abnormality of the equipment in the building is an abnormality relating to human life and public property, and that the abnormality determination means is an abnormality relating to human life and public property In this case, it is possible to have standby time changing means for changing the standby time.

  Another invention relates to an abnormality detection device that detects an abnormal state of equipment in a building, a mobile terminal that is maintained by a maintenance person who maintains the equipment, and a mobile terminal that is detected by the abnormal state detected by the abnormality detection device. In the maintenance staff dispatch system that dispatches maintenance personnel to the building when an abnormality occurs in the equipment in the building when the information center that sends a dispatch command is connected via a communication line, Based on the storage means for storing maintenance personnel information related to the maintenance equipment and the maintenance staff information stored in the storage means, a predetermined number of maintenance staff is selected from among a plurality of maintenance staffs to cope with the abnormality of the equipment in which an abnormality has occurred. Maintenance personnel selection means, dispatch command transmission means for transmitting dispatch commands to maintenance personnel's mobile terminals selected by maintenance staff selection means, and abnormalities related to human life and public property due to abnormalities in equipment in the building An abnormality judging means for judging whether or not there is an abnormality judging means, and when the abnormality judging means judges that the abnormality is related to human life and public nature, the dispatch command sending means sets the waiting time after the first dispatch command sending. It is characterized in that a final dispatch command is transmitted to the portable terminal of the maintenance staff who has been the earliest response to the information center until it can be handled.

  In addition, when the abnormality determining means determines that the abnormality is related to human life and public property, the dispatch command sending means, in addition to the maintenance staff who responded the earliest, has passed the waiting time since the first dispatch command was sent. It is possible to send a final dispatch command to the portable terminal of the maintenance staff who has responded that the response is possible by the time.

  The storage means stores the current position information of the maintenance staff. When an abnormality occurs in the equipment in the building, the maintenance staff selection means selects a maintenance staff close to the building based on the position information. be able to.

  The storage means stores work information including the current work status of the maintenance staff and the work schedule of the day, and the maintenance staff selection means can select a maintenance staff that can be dispatched based on the work information. .

  The storage means stores skill level information indicating the level of maintenance staff skills related to maintenance in terms of the number of levels, and the maintenance staff selection means selects maintenance personnel suitable for handling abnormalities based on the skill level information. can do.

  In addition, the storage means stores non-working time information indicating whether or not the maintenance staff can be dispatched outside the working hours, and if an abnormality occurs in the equipment in the building outside the working hours, the maintenance staff selecting means Can select maintenance personnel who can be dispatched based on the information outside the working hours.

  In addition, the storage means stores the building information in charge indicating which building the maintenance engineer is in charge of. When an abnormality occurs in the equipment in the building, the maintenance staff selecting means is based on the assigned building information. Maintenance personnel suitable for the building can be selected.

  According to the maintenance personnel dispatching system of the present invention, maintenance personnel can be dispatched promptly and accurately to a building where an abnormality has occurred without adding a monitoring staff to the exchange between the information center and the maintenance personnel.

  Hereinafter, embodiments of a maintenance staff dispatch system according to the present invention will be described with reference to the drawings. As an example, a maintenance building dispatch system will be described in which a single building is taken and a maintenance staff is dispatched by remotely acquiring an abnormality of equipment in the building. The present invention is not limited to a single building, and can also be applied to a maintenance staff dispatch system that remotely acquires an abnormality of facility equipment in a plurality of buildings and dispatches maintenance staff.

  First, the configuration of the maintenance staff dispatch system 10 according to the present embodiment will be described with reference to FIG. A maintenance staff dispatch system 10 includes a building 12 in which equipment 14 to be maintained is installed, an information center 22 for remotely acquiring information on the equipment 14, and a portable terminal held by a maintenance staff who maintains the equipment 14. Machine 32. The building 12, the information center 22, and the mobile terminal 32 are connected to each other via the communication line 20.

  The communication line 20 is configured by a wired system or a wireless system. Moreover, it is also possible to mix both. The communication line 20 may be a shared communication line provided for public flights or an original dedicated communication line. Moreover, it is also possible to mix both. As the shared communication line, a normal telephone line is used, but is not limited to this, and a line such as ISDN, mobile phone, or PHS can also be used.

  The portable terminal 32 is a communication device capable of communicating voice information, character information, image data information, or a combination thereof, and is a mobile phone, PHS, personal computer, or the like, for example. Further, the mobile terminal 32 has a satellite positioning system such as GPS (Global Positioning System), and can acquire current position information.

  In the building 12, a plurality of facility devices 14a, 14b,... Are installed. These facility devices 14a, 14b,... Are, for example, elevators, escalators, or cooling / heating devices. Hereinafter, the equipment in which an abnormality has occurred is simply referred to as equipment 14.

  The building 12 includes an abnormality detection device 16 and a transmission / reception device 18. The abnormality detection device 16 detects an abnormal state of the equipment device 14 from a sensor (not shown) attached to the equipment device 14 and transmits it to the transmission / reception device 18 as abnormality information. The transmission / reception device 18 is connected to the communication line 20 and transmits abnormality information to the information center 22. The abnormal state of the facility device 14 is not limited to the failure of the facility device 14, but can also indicate a state before the failure.

  The information center 22 includes a transmission / reception device 24 that receives abnormality information transmitted from the transmission / reception device 18 of the building 12, and a maintenance personnel selection unit that selects maintenance personnel from a plurality of maintenance personnel based on the abnormality information received by the transmission / reception device 24. 26, a storage unit 28 that stores maintenance personnel information regarding maintenance personnel, and a dispatch command transmission unit 30 that transmits a dispatch command to the portable terminal 32 held by the maintenance personnel.

  The transmission / reception device 24 is connected to the communication line 20 and can communicate with the transmission / reception device 18 of the building 12 and the portable terminal 32. The transmission / reception device 24 receives abnormality information from the transmission / reception device 18 of the building 12 and also receives a response to the dispatch command, position information, and the like from the portable terminal 32. Meanwhile, the transmission / reception device 24 transmits the dispatch command transmitted by the dispatch command transmission unit 30 to the portable terminal 32.

  The storage unit 28 stores various types of maintenance personnel information related to maintenance personnel. The maintenance staff information includes the current position information of the maintenance staff, the current work status of the maintenance staff and the work information including the scheduled work for the day, the skill level information indicating the level of maintenance staff skills related to maintenance, and the maintenance staff. Information on whether or not can be dispatched outside of working hours, information on buildings in charge indicating which building maintenance personnel are in charge of, and the like.

  When the transmission / reception device 24 receives the abnormality information, the maintenance staff selection unit 26 is optimal for handling the equipment 14 in which an abnormality has occurred (hereinafter referred to as abnormality handling) based on the maintenance staff information stored in the storage unit 28. Select maintenance personnel.

  A specific example of a selection method for selecting the optimum maintenance staff will be described below. The maintenance staff selection unit 26 can specify the position of the building 12 where the abnormality has occurred from the abnormality information, the type of the equipment 14 where the abnormality has occurred from the abnormality information, the type of the abnormal state, and the like. Then, the maintenance staff selection unit 26 selects a maintenance staff close to the building 12 where the abnormality has occurred from a plurality of maintenance staff based on the current position information of the maintenance staff. Since the selected maintenance staff can arrive at the building 12 earlier than other maintenance staff and can grasp and deal with the abnormal state, it can be said that the selected maintenance staff is the optimum maintenance staff for handling the abnormality.

  Furthermore, in addition to the selection method described above, the maintenance staff selection unit 26 can select at least one of the following selection methods to select a maintenance staff who is most suitable for handling an abnormality.

  As one selection method, the maintenance personnel selection unit 26 selects maintenance personnel who can be dispatched based on the work information. Even if the position of the maintenance staff is near the building 12 where the abnormality has occurred, it is difficult for the maintenance staff to go immediately if the maintenance staff has started an important work. Therefore, based on the work information, the maintenance worker selection unit 26 selects a maintenance person who can temporarily suspend the work or change the work schedule as a person who is more suitable for handling the abnormality.

  Further, as one selection method, the maintenance staff selection unit 26 selects maintenance staff suitable for handling anomalies based on the skill level information. Even if the position of the maintenance staff is near the building 12 where the abnormality has occurred, if the maintenance staff has a low level of skill, the abnormality cannot be effectively dealt with. Therefore, based on the skill level information, the maintenance staff selection unit 26 selects maintenance personnel having skills that can cope with abnormalities effectively as persons who are more suitable for handling abnormalities.

  Further, as one selection method, when an abnormality occurs in the equipment 14 outside the working hours such as late at night or on a holiday, the maintenance staff selecting unit 26 selects maintenance personnel who can be dispatched based on the information outside the working hours. There are some maintenance personnel who are unable to respond to abnormalities because they are out of work hours. Therefore, the maintenance worker selection unit 26 selects a maintenance worker who can be dispatched outside the working hours as a person who is more suitable for the abnormality based on the information outside the working hours.

  Furthermore, as one selection method, when an abnormality occurs in the facility device 14, the maintenance staff selection unit 26 selects a maintenance staff based on the assigned building information. The maintenance staff in charge of the building 12 where the abnormality has occurred is familiar with the equipment 14 of the building 12. Therefore, the maintenance worker selection unit 26 selects a maintenance worker who is in charge of the building 12 where the abnormality has occurred as a person who is more suitable for handling the abnormality based on the assigned building information.

  The dispatch command transmission unit 30 transmits a dispatch command to the portable terminal 32 held by the maintenance staff selected by the maintenance staff selection section 26. The maintenance staff who has received the dispatch command returns a response from the portable terminal 32 as to whether or not the information center 22 can be handled.

  If there is a response that the response is possible, the dispatch command transmission unit 30 transmits a final dispatch command to the portable terminal 32. The final dispatch command is a dispatch command for notifying that the maintenance personnel to be dispatched has been determined. On the other hand, when there is a reply that the response is impossible, the maintenance staff selection unit 26 selects a maintenance staff who is most suitable for handling the abnormality from a plurality of maintenance staff except the maintenance staff already selected, and dispatches them. The command transmission unit 30 transmits a dispatch command to the portable terminal 32 of the maintenance staff. If there is a response from the portable terminal 32, the information center 22 performs the above operation again. The dispatch command and the response can be voice information, character information, image data information, or information combining them.

  In the conventional maintenance staff dispatch system, when the dispatch command sending part sends a dispatch command to the mobile terminal, if there is no response from the mobile terminal even after waiting for a certain period of time, an alarm is displayed to monitor the station. The member was informed that there was no response. The monitoring staff who knows the alarm contacts the maintenance staff who has not responded, or selects the maintenance staff who is appropriate for the response from the multiple maintenance staff except the maintenance staff, and notifies the dispatch command. It was. However, there are problems that a human error occurs or a delay occurs in the dispatch of the maintenance staff when the monitoring staff selects the maintenance staff and notifies the dispatch command.

  In view of this, the maintenance staff dispatch system 10 of the present invention, when the standby time has elapsed since the first dispatch command transmission, when the portable terminal 32 does not respond to the information center 22, the dispatch command transmission unit 30 causes the portable terminal device to respond. 32, a second dispatch command is transmitted. This eliminates the involvement of the observer when there is no response, so that human errors can be prevented in advance.

  In addition, if the mobile terminal 32 does not respond to the information center 22 even after the standby time has elapsed since the first dispatch command is issued, the maintenance staff selection unit 26 includes a plurality of maintenance staff other than the maintenance staff already selected. It is preferable that the maintenance staff most suitable for handling the abnormality is selected and the dispatch command transmission unit 30 transmits the dispatch command to the portable terminal 32 of the maintenance staff. As a result, it is possible to save time to wait for contact with a maintenance staff who does not respond, and to dispatch another maintenance staff to the building 12 quickly.

  In addition, the maintenance staff selection unit 26 does not select one maintenance staff who is most suitable for anomaly handling, but prioritizes the order from the person most suitable for the malfunction handling, and assigns maintenance staff from the highest priority to the predetermined order. It is preferable that the multiple selection and dispatch command transmission unit 30 transmit the dispatch command to the portable terminals 32 of these maintenance personnel. Then, when there is a response from the at least one portable terminal 32 after the first dispatch command is transmitted until the waiting time elapses, the portable terminal of the maintenance person with the highest priority among the responses The final dispatch command can be transmitted to 32. As a result, when there is no response from the maintenance staff who is most suitable for anomaly selected by only one person, a maintenance staff is newly selected from the multiple maintenance staff except the optimum maintenance staff, and a dispatch command is sent to the maintenance staff. Can be dispatched to the building 12 quickly and accurately.

  Here, if there is a response from the maintenance terminal portable terminal 32 having the highest priority after the first dispatch command is transmitted until the standby time elapses, the dispatch command transmitting unit 30 sets the standby time. The final dispatch command may be transmitted to the portable terminal 32 without waiting for the elapse of time. The maintenance person having the highest priority is the maintenance person who is most suitable for handling an abnormality, and the fact that the maintenance person can respond is because there is no need to wait for a response from another maintenance person. On the other hand, if there is a response from the portable terminal 32 other than the maintenance staff with the highest priority after the first dispatch command is transmitted until the standby time elapses, the dispatch command transmission unit 30 waits for the standby time. After the elapse, a final dispatch command is transmitted to the portable terminal 32 of the maintenance staff having the highest priority. This is to wait for a response from a maintenance staff with a higher priority until the waiting time elapses.

  Next, another aspect of the maintenance staff dispatch system 10 will be described with reference to FIGS. In addition, about the same structure as the said embodiment, the same code | symbol is attached | subjected and detailed description is abbreviate | omitted.

  In the maintenance staff dispatch system 10 shown in FIG. 3, the information center 22 includes a disaster occurrence determination unit 34 and a standby time change unit 36. The disaster occurrence determination unit 34 determines whether a disaster has occurred. Disasters are, for example, earthquakes, typhoons, and fires. Information on these disasters is provided from an information providing organization (not shown) to the information center 22 via the communication line 20, and based on this information, the disaster occurrence determination unit 34 determines whether or not a disaster has occurred. It is also possible to install a seismometer in the building 12 and determine whether a disaster has occurred due to the operation of the seismometer. Specifically, when an earthquake occurs, the seismometer operates and the operation information is transmitted to the information center 22 via the communication line 20, and the disaster occurrence determination unit 34 determines whether or not a disaster has occurred based on this information. Determine whether.

  When the disaster occurrence determination unit 34 determines that a disaster has occurred, the standby time changing unit 36 changes the standby time. For example, when an earthquake occurs, there is a problem that communication between the information center 22 and the portable terminal 32 cannot be performed due to communication restriction by a telecommunications carrier or disconnection of a communication line due to a cable break of the communication line network. there is a possibility. In such a case, the standby time changing unit 36 sets the standby time longer than the normal time. By extending the standby time, the information center 22 can reliably receive a response from the mobile terminal 32 that is delayed due to communication failure or communication congestion.

  In the maintenance staff dispatch system 10 of the aspect shown in FIG. 4, the information center 22 has an abnormality determination part 38 instead of the disaster occurrence determination part 34 described in the aspect of FIG. The abnormality determination unit 38 determines whether the abnormality information is an abnormality relating to human life or public property. An anomaly related to human life is, for example, an elevator failure in which a person is trapped in the elevator car. An abnormality related to public property is a failure of equipment in a public facility such as a hospital.

  When the abnormality determination unit 38 determines that the abnormality is related to human life or public property, the standby time changing unit 36 changes the standby time. For example, when a person is trapped in the elevator car, the waiting time changing unit 36 sets the waiting time to be shorter than that in a normal abnormality. By shortening the standby time, the dispatch command transmission unit 30 can transmit the final dispatch command earlier, and the maintenance staff can be dispatched more quickly.

  In addition, when the abnormality determination unit 38 determines that the abnormality is related to human life and public nature, the dispatch command transmission unit 30 responds that it can respond after the first dispatch command transmission until the waiting time elapses. It is preferable to send a final dispatch command to the portable terminal 32 of the maintenance staff who was the earliest at the information center 22. By giving a final dispatch command to the maintenance staff who has responded the earliest, the maintenance staff can arrive at the site as soon as possible to grasp the abnormal condition and deal with it. In addition to the maintenance staff who responded the earliest, the dispatch command transmission unit 30 further responded to the information center 22 that the response was possible after the first dispatch command was transmitted until the standby time elapses. It is also preferable to send a final dispatch command to the portable terminal 32 of the maintenance staff. Because it is an anomaly related to human life and publicity, social responsibility is imposed on the response. Therefore, even if a plurality of maintenance personnel are dispatched, the number of maintenance personnel is not too large.

It is a figure which shows the whole structure of the maintenance worker dispatch system concerning a prior art. It is a figure which shows the whole structure of the maintenance worker dispatch system of this embodiment. It is a figure which shows the whole structure of the maintenance worker dispatch system of another aspect. It is a figure which shows the whole structure of the maintenance worker dispatch system of another aspect.

Explanation of symbols

  10 Maintenance staff dispatch system, 12 buildings, 14 equipment, 16 anomaly detection device, 20 communication line, 22 information center, 26 maintenance staff selection section, 28 storage section, 30 dispatch command transmission section, 32 portable terminal, 34 disaster occurrence Part judgment part, 36 standby time change part, 38 abnormality judgment part.

Claims (14)

An anomaly detection device that detects an abnormal state of equipment in the building, a mobile terminal that is maintained by maintenance personnel who maintain the equipment, and information that sends out dispatch commands to the mobile terminal according to the abnormal state detected by the anomaly detection device Is connected to the center via a communication line,
In the maintenance staff dispatch system that dispatches maintenance staff to the building when an abnormality occurs in the equipment in the building,
Information center
Storage means for storing maintenance personnel information about maintenance personnel;
A maintenance staff selecting means for selecting a maintenance staff who is most suitable for handling the abnormality of the equipment in which an abnormality has occurred, based on the maintenance staff information stored in the storage means;
A dispatch command sending means for sending a dispatch command to the portable terminal of the maintenance staff selected by the maintenance staff selecting means,
The dispatch command transmitting means transmits a second dispatch command to the portable terminal when no response is returned from the portable terminal to the information center even after the standby time has elapsed after the first dispatch command is transmitted. Staff dispatch system. In the maintenance staff dispatch system according to claim 1,
If there is no response from the mobile terminal to the information center even after the first dispatch command has been issued, the maintenance staff selection means will respond to an error from a plurality of maintenance staff excluding the maintenance staff already selected. A maintenance staff dispatch system, wherein an optimum maintenance staff is selected, and a dispatch command means sends a dispatch command to the portable terminal of the maintenance staff. In the maintenance staff dispatch system according to claim 1,
The maintenance staff selection means prioritizes a plurality of maintenance staff in order from the person most suitable for handling the abnormality, and selects a plurality of maintenance staff from the highest priority to the predetermined order,
If there is a response from the information center that multiple mobile terminals can respond from the time when the first dispatch command is issued until the waiting time elapses, the dispatch command sending means has the highest priority among them. A maintenance staff dispatch system, which sends a final dispatch command to a worker's mobile terminal. In the maintenance staff dispatch system according to claim 3,
If there is a response from the information center indicating that the mobile terminal of the maintenance staff with the highest priority can respond after the waiting time has elapsed since the first dispatch command was sent, the dispatch command sending means A maintenance staff dispatch system that sends a final dispatch command to the mobile terminal without waiting for progress. In the maintenance staff dispatch system according to claim 3,
If there is a response from the information center that a mobile terminal other than the maintenance staff with the highest priority can respond from the time when the waiting time elapses after the first dispatch command is sent, the dispatch command sending means A maintenance staff dispatching system that sends a final dispatch command to a portable terminal of a maintenance staff having the highest priority after the elapse of time. In the maintenance worker dispatch system according to any one of claims 1 to 5,
Information center
Disaster occurrence determination means for determining whether or not a disaster has occurred;
A maintenance staff dispatch system, comprising: a waiting time changing means for changing a waiting time when the disaster occurrence determining means determines that a disaster has occurred. In the maintenance worker dispatch system according to any one of claims 1 to 5,
Information center
An abnormality determination means for determining whether an abnormality of equipment in the building is an abnormality relating to human life or public property;
A maintenance staff dispatch system comprising: a waiting time changing means for changing a waiting time when the abnormality judging means judges that the abnormality is related to human life and public property. An anomaly detection device that detects an abnormal state of equipment in the building, a mobile terminal that is maintained by maintenance personnel who maintain the equipment, and information that sends out dispatch commands to the mobile terminal according to the abnormal state detected by the anomaly detection device Is connected to the center via a communication line,
In the maintenance staff dispatch system that dispatches maintenance staff to the building when an abnormality occurs in the equipment in the building,
Information center
Storage means for storing maintenance personnel information about maintenance personnel;
Maintenance personnel selection means for selecting a predetermined number of maintenance personnel from among a plurality of maintenance personnel based on maintenance personnel information stored in the storage means,
Dispatch command sending means for sending dispatch commands to mobile terminals of maintenance personnel selected by the maintenance staff selecting means,
An abnormality determination means for determining whether an abnormality of equipment in the building is an abnormality relating to human life or public property;
Have
When the abnormality determining means determines that the abnormality is related to human life or public property, the dispatch command sending means is most likely to respond to the information center that it can respond until the waiting time elapses after the first dispatch command is sent. A maintenance staff dispatch system characterized by sending a final dispatch command to a portable terminal of a maintenance staff who was early. In the maintenance personnel dispatch system according to claim 8,
If the abnormality determining means determines that the abnormality is related to human life or public property, the dispatch command sending means will not only receive the earliest response but also wait until the waiting time elapses after the first dispatch command is sent. A maintenance staff dispatching system that sends a final dispatch command to a portable terminal of a maintenance staff who has received a response in the information center that it can respond to the situation. In the maintenance worker dispatch system according to any one of claims 1 to 9,
The storage means stores the current position information of maintenance personnel,
A maintenance staff dispatch system characterized in that, when an abnormality occurs in equipment in a building, maintenance staff selection means selects a maintenance staff near the building based on position information. In the maintenance worker dispatch system according to any one of claims 1 to 9,
The storage means stores work information including the current work status of the maintenance staff and the work schedule of the day,
A maintenance staff dispatch system, wherein the maintenance staff selection means selects a maintenance staff that can be dispatched based on work information. In the maintenance worker dispatch system according to any one of claims 1 to 9,
The storage means stores skill level information indicating the level of maintenance staff skills related to maintenance in terms of the number of levels.
A maintenance staff dispatching system, wherein the maintenance staff selection means selects maintenance staff suitable for abnormality handling based on skill level information. In the maintenance worker dispatch system according to any one of claims 1 to 9,
The storage means stores non-working hours information indicating whether maintenance personnel can be dispatched outside working hours,
A maintenance staff dispatch system characterized in that, when an abnormality occurs in equipment in a building outside the working hours, the maintenance staff selection means selects a maintenance staff that can be dispatched based on the information outside the working hours. In the maintenance worker dispatch system according to any one of claims 1 to 9,
The storage means stores building information that indicates which building the maintenance staff is in charge of,
A maintenance staff dispatch system characterized in that, when an abnormality occurs in equipment in a building, maintenance staff selection means selects a maintenance staff suitable for the building based on the building information in charge.

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