JP2005507530A - 技術サポートシステム、技術サポート方法、および技術サポートプログラム - Google Patents

技術サポートシステム、技術サポート方法、および技術サポートプログラム Download PDF

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Publication number
JP2005507530A
JP2005507530A JP2003540898A JP2003540898A JP2005507530A JP 2005507530 A JP2005507530 A JP 2005507530A JP 2003540898 A JP2003540898 A JP 2003540898A JP 2003540898 A JP2003540898 A JP 2003540898A JP 2005507530 A JP2005507530 A JP 2005507530A
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JP
Japan
Prior art keywords
complaint
market
technical
technical support
unit
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
JP2003540898A
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English (en)
Japanese (ja)
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JP2005507530A5 (https=
Inventor
俊雄 上野
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Toshiba Tec Corp
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Toshiba Tec Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Toshiba Tec Corp filed Critical Toshiba Tec Corp
Publication of JP2005507530A publication Critical patent/JP2005507530A/ja
Publication of JP2005507530A5 publication Critical patent/JP2005507530A5/ja
Abandoned legal-status Critical Current

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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising

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  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Strategic Management (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Accounting & Taxation (AREA)
  • Theoretical Computer Science (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Finance (AREA)
  • Development Economics (AREA)
  • Human Resources & Organizations (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Tourism & Hospitality (AREA)
  • Data Mining & Analysis (AREA)
  • Quality & Reliability (AREA)
  • Operations Research (AREA)
  • Game Theory and Decision Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
JP2003540898A 2001-11-02 2002-09-09 技術サポートシステム、技術サポート方法、および技術サポートプログラム Abandoned JP2005507530A (ja)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US10/002,745 US20030115087A1 (en) 2001-11-02 2001-11-02 Technical support system
PCT/JP2002/009168 WO2003038709A2 (en) 2001-11-02 2002-09-09 Technical support system

Publications (2)

Publication Number Publication Date
JP2005507530A true JP2005507530A (ja) 2005-03-17
JP2005507530A5 JP2005507530A5 (https=) 2005-10-27

Family

ID=21702283

Family Applications (1)

Application Number Title Priority Date Filing Date
JP2003540898A Abandoned JP2005507530A (ja) 2001-11-02 2002-09-09 技術サポートシステム、技術サポート方法、および技術サポートプログラム

Country Status (4)

Country Link
US (1) US20030115087A1 (https=)
EP (1) EP1417621A1 (https=)
JP (1) JP2005507530A (https=)
WO (1) WO2003038709A2 (https=)

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* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
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WO2005081149A1 (en) * 2004-02-13 2005-09-01 Nokia Corporation Problem solving in a communications system
US8060396B1 (en) 2004-03-23 2011-11-15 Sprint Communications Company L.P. Business activity monitoring tool
JP4455246B2 (ja) * 2004-03-29 2010-04-21 株式会社日立製作所 リコール対応支援システム、リコール対応支援方法、およびリコール対応支援プログラム

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US5197005A (en) * 1989-05-01 1993-03-23 Intelligent Business Systems Database retrieval system having a natural language interface
US5446883A (en) * 1992-10-23 1995-08-29 Answer Systems, Inc. Method and system for distributed information management and document retrieval
US5758257A (en) * 1994-11-29 1998-05-26 Herz; Frederick System and method for scheduling broadcast of and access to video programs and other data using customer profiles
US5802493A (en) * 1994-12-07 1998-09-01 Aetna Life Insurance Company Method and apparatus for generating a proposal response
US5895450A (en) * 1995-02-22 1999-04-20 Sloo; Marshall A. Method and apparatus for handling complaints
US6032184A (en) * 1995-12-29 2000-02-29 Mci Worldcom, Inc. Integrated interface for Web based customer care and trouble management
US5819272A (en) * 1996-07-12 1998-10-06 Microsoft Corporation Record tracking in database replication
US6151581A (en) * 1996-12-17 2000-11-21 Pulsegroup Inc. System for and method of collecting and populating a database with physician/patient data for processing to improve practice quality and healthcare delivery
US6219648B1 (en) * 1997-03-31 2001-04-17 Sbc Technology Resources, Inc. Apparatus and method for monitoring progress of customer generated trouble tickets
US5964891A (en) * 1997-08-27 1999-10-12 Hewlett-Packard Company Diagnostic system for a distributed data access networked system
US6014658A (en) * 1997-12-01 2000-01-11 Micron Electronics, Inc. Using a database for managing solutions to problems
US6073161A (en) * 1997-12-16 2000-06-06 International Business Machines Corporation Method and apparatus for determining editing conflicts in a multi-authoring system
US6289333B1 (en) * 1998-01-16 2001-09-11 Aspect Communications Corp. Methods and apparatus enabling dynamic resource collaboration when collaboration session host is distinct from resource host
US6467560B1 (en) * 1998-02-03 2002-10-22 Dirtthingz (Nz) Ltd. Recreational devices
US6389426B1 (en) * 1999-02-09 2002-05-14 Worldcom, Inc. Central trouble ticket database and system and method for managing same to facilitate ticketing, trending, and tracking processes
DE60043873D1 (de) * 1999-06-01 2010-04-08 Hitachi Ltd Verfahren zur Datensicherung
US6467088B1 (en) * 1999-06-30 2002-10-15 Koninklijke Philips Electronics N.V. Reconfiguration manager for controlling upgrades of electronic devices
US6560589B1 (en) * 1999-08-24 2003-05-06 Stream International, Inc. Method and system for use and maintenance of a knowledge base system
US6591258B1 (en) * 1999-08-24 2003-07-08 Stream International, Inc. Method of incorporating knowledge into a knowledge base system
US6694335B1 (en) * 1999-10-04 2004-02-17 Microsoft Corporation Method, computer readable medium, and system for monitoring the state of a collection of resources
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US6463437B1 (en) * 1999-12-16 2002-10-08 General Electric Company Method and system for processing customer issues
US6912502B1 (en) * 1999-12-30 2005-06-28 Genworth Financial, Inc., System and method for compliance management
AU2001247949A1 (en) * 2000-01-31 2001-08-14 Pharsight Corporation Method and apparatus for research management
US20010013063A1 (en) * 2000-02-08 2001-08-09 Hall David M. System and method for applying printer-specific formatting
US6564209B1 (en) * 2000-03-08 2003-05-13 Accenture Llp Knowledge management tool for providing abstracts of information
WO2001069417A2 (en) * 2000-03-17 2001-09-20 Siemens Aktiengesellschaft Plant maintenance technology architecture
JP4550215B2 (ja) * 2000-03-29 2010-09-22 株式会社東芝 分析装置
US6766320B1 (en) * 2000-08-24 2004-07-20 Microsoft Corporation Search engine with natural language-based robust parsing for user query and relevance feedback learning
US6678764B2 (en) * 2000-10-20 2004-01-13 Sony Corporation Medical image processing system
US6711570B1 (en) * 2000-10-31 2004-03-23 Tacit Knowledge Systems, Inc. System and method for matching terms contained in an electronic document with a set of user profiles
US7058663B2 (en) * 2001-03-13 2006-06-06 Koninklijke Philips Electronics, N.V. Automatic data update
US20020156692A1 (en) * 2001-04-20 2002-10-24 Squeglia Mark R. Method and system for managing supply of replacement parts of a piece of equipment
US20020169738A1 (en) * 2001-05-10 2002-11-14 Giel Peter Van Method and system for auditing an enterprise configuration

Also Published As

Publication number Publication date
EP1417621A1 (en) 2004-05-12
WO2003038709A2 (en) 2003-05-08
US20030115087A1 (en) 2003-06-19

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Effective date: 20061005