JP2005157932A - System for monitoring automatic machine and automatically reporting to security/maintenance company - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To solve the problems that there are cases without the need of coping depending on the contents of a fault, there is the possibility of being inefficient when dispatching is always performed, and there is the possibility of causing a judgement error or the difference of recognition with a monitoring operator for dispatching conditions in the case of judging the necessity of coping in a security / maintenance company, while conventionally fault information is reported to the monitoring operator and the security / maintenance company and a security / maintenance officer is always dispatched at the time of receiving the fault information when the fault is generated in an automatic machine. <P>SOLUTION: When the fault is generated in the automatic machine, the automatic machine reports the fault information to a monitoring server. The monitoring server judges the necessity of coping by the security / maintenance officer from the fault information and automatically reports a coping request to the security / maintenance company in the case that it is needed. Conditions for judging the necessity of coping by the security / maintenance officer are registered beforehand, and a learning function for adding the judging condition from an automatic machine state at the time of requesting coping to the security / maintenance company in the past is provided. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to a method for requesting response to a security / maintenance company when an automatic machine fails in an automatic machine monitoring system.

In the event of a failure in an automatic machine, the failure handling was performed according to the following procedure.
(1) A failure occurred in an automatic machine.
(2) The automatic machine transmits automatic machine failure information to the monitoring system and the security / maintenance company.
(3) When the security company receives the automatic machine failure information, it displays the automatic machine information and dispatches after confirming the contents.
(4) Upon receiving the automatic machine failure information, the monitoring system displays the automatic machine information, and the monitoring operator confirms the automatic machine status.
(5) When the response is completed, the security guard inputs the response result to the automatic machine.
(6) The automatic machine transmits the response result to the monitoring system, and the monitoring system displays the response result.
(7) The operator confirms the response result, confirms that the failure has been recovered, and ends the response.

Japanese Patent No. 10-326373

  Conventional response requests to a security / maintenance company were always notified to the security / maintenance company regardless of the failure state of the automatic machine. The security / maintenance company will be dispatched based on the received information, but depending on the content of the failure, there may be no need for the security / maintenance personnel to respond. There is. In addition, if the security / maintenance company determines whether or not it is necessary to respond, and it is decided to dispatch only when necessary, there is a possibility that a judgment error and a recognition difference with respect to the dispatch center may occur.

  It is desirable to notify the security / maintenance company of a response request (automatic machine failure information) only when the security / maintenance personnel need to respond.

  When a failure occurs in the automatic machine, the automatic machine notifies the monitoring server of the failure information. The monitoring server determines whether the security / maintenance personnel need to respond from the failure information, and automatically notifies the security / maintenance company of a response request if necessary.

  It has a learning function of registering in advance the judgment conditions for necessity of security / maintenance personnel correspondence and recording the judgment conditions from the state of the automatic machine when the security / maintenance company correspondence was requested in the past.

  The security / maintenance company is notified only when the security / maintenance personnel need to respond, so there is no need for the security / maintenance company to decide whether or not the dispatch is necessary, and security is provided in the case of a failure that does not require a response.・ Maintenance staff will not be dispatched.

  Since it is possible to register in advance conditions for determining whether or not to respond, it is possible to automatically respond to a security / maintenance company from the beginning and quickly respond to a failure.

  In addition, even if there is an omission of registration of the necessity judgment condition at the time of initial registration, the operator has a learning function for adding conditions by making a response request once, so the operator's operations are reduced each time a failure is handled. .

  When the necessity of handling is determined by an automatic machine, it is necessary to register the determination condition for the fully automatic machine. However, by performing the determination at the monitoring center, centralized management of the determination condition becomes possible.

  FIG. 1 shows a system configuration diagram of an embodiment of the present invention. (A) represents an automatic machine monitoring center, (B) represents a security / maintenance company, and (C) represents an ATM corner. (A) to (C) are connected through a public network.

  2 (a) and 2 (b) are flowcharts of an embodiment of the present invention.

  The state of the automatic machine (security / maintenance company response request condition) that requires security / maintenance personnel handling is input in advance from the monitoring client (A3), and the monitoring server (A1) writes the information in the database (A2).

  When a failure occurs in the automatic machine (C1) (1), the automatic machine (C1) transmits failure information to the monitoring server (A1) (2). When the monitoring server (A1) receives the fault information, it records the automatic machine information in the database (A2) (3), and guards / maintenance based on the security / maintenance company response request conditions stored in the database (A2) Determine whether a response request to company (B) is required (4).

  When it is determined that a response request is necessary, the monitoring server (A1) transmits request information (request contents, automatic machine information) to the request receiving terminal (B1) (5). When receiving the request information, the request receiving terminal (B1) displays the request content and the automatic machine information (7).

  The monitoring server (A1) transmits failure information (automatic machine information, security / maintenance company response request status) to the monitoring client (B3) regardless of whether or not the response is necessary (6). Upon receiving the failure information, the monitoring client (B3) displays the automatic machine information and the security / maintenance company response request status (9). The operator confirms the state of the automatic machine and whether a response request has been made (10). If the response has been requested, the operator waits for the response of the guard / maintenance staff (12). If no response request has been made, the operator determines whether a response request is necessary from the state of the automatic machine (13). If no response is required, the operator responds to the fault with a command or the like (14). When response is required, the security / maintenance company response request information is input by operation and sent to the monitoring server (15). The monitoring server (A1) transmits the request information (request contents, automatic machine information) to the request receiving terminal (B1) (16), and registers the security / maintenance company response request conditions in the database (A2).

  The response request receiving terminal (B1) transmits a dispatch message to the monitoring server (A1) when a guard / maintenance worker dispatches (8). When the monitoring server (A1) receives the dispatch message, it records the dispatch information (18) and transmits the dispatch information to the monitoring client (A3) (19). The monitoring client (A3) receives the dispatch information and displays the dispatch information (20).

  When the trouble of the automatic machine is recovered (21) due to the response of the security / maintenance personnel (22), the automatic machine (C1) transmits the automatic machine information to the monitoring server (A1). When receiving the automatic machine information, the monitoring server (A1) records the automatic machine information (24) and transmits the automatic machine information to the monitoring client (25). When the monitoring client receives the automatic machine information, it displays the state of the automatic machine (26). The operator confirms the automatic machine information and inputs the response result (27). The monitoring server records the response result input by the operator (28).

The system block diagram concerning implementation of this invention. The flowchart which shows the response | compatibility when a failure generate | occur | produces in an automatic machine. The flowchart which shows the response | compatibility when a failure generate | occur | produces in an automatic machine (continuation of Fig.2 (a)).

Explanation of symbols

(A) ... monitoring center, (A1) ... monitoring server 1, (A2) ... database, (A3) ... monitoring client, (A4) ... router, (B) ... security / maintenance company, (B1) ... request receiving terminal , (B2) ... Router, (C) ... ATM corner, (C1) ... Automatic machine, (C2) ... Router, (D) ... Public line, (1) ... Automatic machine failure, (2) ... Automatic machine information Send, (3) ... Automatic machine information record, (4) ... Security / maintenance company correspondence necessity judgment, (5) ... Security / maintenance company correspondence request information transmission, (6) ... Automatic machine failure information transmission, (7) ... Display information about security / maintenance company correspondence request, (8) ... Send message, (9) ... Automatic machine failure information display, (10) ... Automatic machine status check by operator, (11) ... Security / maintenance company correspondence requested (12) ... Waiting for security / maintenance company response, (13) ... Determining whether security / maintenance company response request is required, (14) ... Responding to failure by command, etc. (15) ... Responding to security / maintenance company Request implementation, (16) ... Security / maintenance company response request Information transmission, (17) ... Security / maintenance company response request record, (18) ... Security / maintenance company dispatch information record, (19) ... Security / maintenance company dispatch information transmission, (20) ... Security / maintenance company dispatch information Display, (21)… Responding to troubles by security / maintenance personnel, (22)… Automatic machine failure recovery, (23)… Automatic machine information transmission, (24)… Automatic machine information recording, (25)… Automatic machine information transmission, (26) ... Automatic machine information display, (27) ... Fault response result input, (28) ... Fault response result record.

Claims (1)

In the system that notifies the monitoring operator when a failure occurs in an automatic machine, it is judged whether the response of the security / maintenance personnel is necessary depending on the failure state of the automatic machine, and if necessary, the security / maintenance company is automatically A system that makes it possible to issue a response request.

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