JPH07160774A - Fault data transmitter for station work equipment - Google Patents

Abstract

PURPOSE:To precisely and speedily maintain a station work equipment by reporting the fault contents of the station work equipment to a maintenance center without human intervention. CONSTITUTION:When a communication control part receives fault data telegraphic message from a monitor 3, a data summing-up device 5 stores a fault content code, a station name code, etc., in a summing-up memory to output them to the fault data extraction part of a fault data transmitting part 35. The fault data extraction part extracts the fault data telegraphic message necessitating repair by a maintenance person and a control part reads out character pattern data corresponding to the fault contents code, the station name code, etc., from a code character pattern data storage part and stores them in a main memory so as to generate facsimile data. Next, the control part allows the communication control part to connect a line by a facsimile equipment 8 and a public line 6 through the use of the facsimile number of the facsimile equipment 8 of the maintenance center 7, which is stored in a main memory, and transmits facsimile data to the facsimile equipment 8 of the maintenance center 7.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a station service device failure data transmission device for transmitting failure data of station service devices such as automatic ticket gates, automatic ticket vending machines, and automatic checkout machines.

[0002]

2. Description of the Related Art Conventionally, when a station service device such as a plurality of automatic ticket vending machines, a plurality of automatic ticket clearing machines, or a plurality of automatic ticket gates installed at a plurality of ticket gates fails, the person attends the failure site. If the person (station worker) could not solve the problem, he contacted the maintenance center and requested repair.

In this case, the station service equipment must be accompanied by a person, and if a person fails in the absence of the station service equipment, the station service equipment is left in the failed state and causes flow obstruction.

Therefore, since the content of the failure (error) of the station service equipment has been manually reported to the maintenance center, accurate and speedy maintenance of the station service equipment cannot be achieved, and further automation of the station service is possible. There is a drawback that it cannot reduce personnel

[0005]

As described above, according to the present invention, since the contents of failure of the station service equipment are manually reported to the maintenance center, accurate and speedy maintenance of the station service equipment cannot be achieved. In addition, it eliminates the drawback that further automation of station affairs and reduction of personnel can not be achieved.By reporting failure contents of station affairs equipment to the maintenance center without human intervention, It is an object of the present invention to provide a fault data transmitter for station service equipment, which enables accurate and quick maintenance, further automation of station service, and reduction of personnel.

[0006]

A failure data transmitter for station service equipment according to the present invention is a receiving means for receiving failure data from a plurality of station service equipment, and the failure data received by this receiving means requires maintenance. The determination means for determining whether or not the failure is, the storage means in which the image data corresponding to the failure data is stored, the determination means, when the failure requiring maintenance by the maintenance personnel is determined, The reading means reads the corresponding image data from the storage means, and the sending means sends the image data read by the reading means to the maintenance center.

The fault data transmitting device for station service equipment according to the present invention includes a station name code, a machine code, and a station code from a plurality of station service equipment.
Receiving means for receiving the failure data consisting of the failure content code, determining means for determining whether or not the failure content code in the failure data received by this receiving means requires maintenance, the station name code, machine code, failure If the maintenance means determines a failure requiring maintenance by the storage means in which image data corresponding to each content code is stored, the station name code, the machine code, and the failure content code are dealt with. The reading means reads the image data from the storage means, and the sending means sends the image data read by the reading means to the maintenance center.

The failure data transmitting apparatus for station service equipment according to the present invention is a station name code from a plurality of station service equipment, a machine code,
Receiving means for receiving the failure data consisting of the failure content code, determining means for determining whether or not the failure content code in the failure data received by this receiving means requires maintenance, the station name code, machine code, failure If the maintenance means determines a failure requiring maintenance by the storage means in which image data corresponding to each content code is stored, the station name code, the machine code, and the failure content code are dealt with. It comprises a reading means for reading the image data from the storage means, and a transmitting means for facsimile-transmitting the image data read by the reading means to the maintenance center via the public line.

The maintenance system for station service equipment according to the present invention comprises a monitoring device for monitoring a plurality of station service devices and a maintenance device connected via a public line. First receiving means for receiving failure data from the station service equipment, judging means for judging whether the failure data received by the first receiving means is a failure requiring maintenance, and an image corresponding to the failure data The storage means for storing the data, the reading means for reading out the image data corresponding to the failure data from the storage means when the maintenance means determines the failure requiring repair by the maintenance means, and the reading means. The maintenance device is composed of a transmitting means for transmitting the read image data to the maintenance device.
It is composed of a facsimile which receives the image data supplied from the transmitting means of the above-mentioned monitoring device through the public line and prints the received image data.

[0010]

The present invention receives failure data from a plurality of station service equipments, judges whether the received failure data is a failure requiring maintenance, and determines the failure requiring repair by the maintenance personnel. When the determination is made, the image data corresponding to the failure data is read from the storage means that is stored in advance, and the read image data is transmitted to the maintenance center.

[0011]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described below with reference to the drawings. FIG. 1 shows a schematic configuration of a maintenance system for station service equipment according to the present invention. This station service equipment maintenance system includes a plurality of automatic ticket gates 1 as station service equipment, which are respectively installed at respective ticket gates at stations of transportation facilities, and an automatic ticket gate 1 for each of those ticket gates. , ...
, And the monitoring device 3, ... Connected via the dedicated line 2, ... And installed near the corresponding ticket gate or in a place different from the ticket gate, and the monitoring device 3 ,.
And the data aggregator 5, which is connected via the ... and is installed in a place different from the ticket gate.
Is connected via a public line 6 to a facsimile 8 of a maintenance center 7 installed at a place different from the above stations. The facsimile 8 receives the image data supplied from the data aggregator 5 via the public line 6 and prints the received image data.

A plurality of the automatic ticket gates 1, ... Are installed for each ticket gate, one monitoring device 3, ... is installed for each ticket gate, and the data aggregator 5 ,. One station is installed at each station, and one maintenance center 7 is provided for a plurality of stations.

The station service device may be an automatic ticket vending machine, an automatic checkout machine, or the like. As shown in FIG. 2, the automatic ticket gate 1 is provided with a control unit 11 that controls the entire automatic ticket gate. The control unit 11 stores a control program, a station name code, a machine code, a failure content code, a main memory 12 in which data is stored, a processing unit 13 for executing an automatic ticket gate processing, and a failure of the processing unit 13. A detection unit 14 for detecting a failure, a communication control unit 15 for exchanging data with the monitoring device 3 through the dedicated line 2, and a display 16 for displaying a failure are connected.

The contents of the failure include a failure of the ticket detection sensor, a failure of the opening / closing door, a failure of the human detection sensor, a write error, a read error, etc. The failure of the ticket detection sensor and the failure of the opening / closing door depend on the maintenance personnel. It is a failure that needs to be repaired. For write errors and read errors, maintenance personnel need not repair it.

The control unit 21 reads from the main memory 12 a failure content code, a station name code, and a machine (machine) number code for notifying a failure portion corresponding to the failure in response to the failure detection of the detection unit 14. , The read failure content code, station name code, machine number code, date and time of occurrence,
And a processing data telegram consisting of a data type for identifying that the data is fault data or a processing data telegram consisting of the processing result of the processing unit 13 via the communication control unit 15 and the dedicated line 2. Is to be sent to. The station name code, machine (machine) number code, date and time of occurrence, and failure content code indicate which automatic ticket gate at which station has failed and when.

As shown in FIG. 3, the monitoring device 3 is provided with a control section 21 for controlling the entire monitoring device 3.
The control unit 21 has a main memory 22 in which a control program is stored and data is stored, a display unit 23 for displaying a failure for a station staff, and a data exchange with the automatic ticket gate 1 through a dedicated line 2. Communication control unit 2
4. A communication control unit 25 for exchanging data with the data aggregator 5 via the dedicated line 4 is connected.

When the communication control unit 24 receives a failure data message from the automatic ticket gate 1, the control unit 21 displays the details of the failure on the display unit 23 to inform the station staff of the failure. The failure data telegram from the automatic ticket gate 1 is transmitted to the data aggregator 5 via the communication control unit 25 and the dedicated line 4.

The control unit 21 transmits the processed data message from the automatic ticket gate 1 to the data totaling machine 5 via the communication control unit 25 and the dedicated line 4. Data aggregator 5
As shown in FIG. 4, a control unit 31 that controls the entire data aggregator is provided. This control unit 31 has
A main memory 32 in which a control program is stored and data is stored, a total memory 3 in which processing data of the automatic ticket gates 1, ...
3, a communication control unit 34 for exchanging data with the monitoring device 3 via the dedicated line 4, and the communication control unit 34.
The fault data telegram that requires maintenance by the maintenance personnel is extracted from the received telegram, and the facsimile data (image data) in which the details of the maintenance content corresponding to the extracted fault data telegram are expressed in character data ( (Conversion), and this facsimile data is sent to the facsimile 8 of the maintenance center 7.
A failure data transmission unit 35 for facsimile transmission to is connected.

As shown in FIG. 5, the failure data transmitter 35 is provided with a controller 41 for controlling the entire failure data transmitter. The control unit 41 stores the control program, the facsimile number of the facsimile 8 of the maintenance center 7, and the main memory 4 in which data is stored.
2. A failure data extraction unit 43 that extracts a failure data message requiring repair by a maintenance staff from the messages from the communication control unit 34 by determining the data type, and various failures extracted by this failure data extraction unit 43. A code that stores the failure content code, station name code, machine number code, and character pattern data corresponding to the date and time of occurrence in the data message −
Character pattern data storage unit 44 and the public line 6
A communication control unit 45 for exchanging data with the facsimile 8 of the maintenance center 7 is connected via the.

The data types of the failures that need to be repaired by the maintenance personnel extracted by the failure data extraction unit 43 include, for example, a failure of the ticket detection sensor, a failure of the human detection sensor, and a failure of the opening / closing door.

The control unit 41 stores the character code data corresponding to the failure content code, station name code, machine number code, and date and time in the failure data telegram extracted by the failure data extraction unit 43 in the code-character pattern data storage unit 44. Then, the facsimile data (image data) is generated by reading the data from the memory and storing it in the main memory 42.

Further, the control unit 41 uses the facsimile number of the facsimile 8 of the maintenance center 7 stored in the main memory 42, and the communication control unit 45 connects the line with the facsimile 8 and the public line 6, The generated facsimile data is transmitted to the facsimile 8 of the maintenance center 7.

Code-character pattern data storage unit 44
As shown in FIG. 6, is a failure content matching table in which character pattern data of failure content corresponding to the failure content code is stored, a station name matching table in which character pattern data of station name corresponding to the station name code is stored, It is composed of a number conversion table that stores number pattern data and number pattern data corresponding to the date and time.

The facsimile 8 of the maintenance center 7
If the message cannot be transmitted due to, for example, a call, a message (not shown) may be displayed on the display, or the retransmission process may be executed after a predetermined time has elapsed.

Next, the operation of the fault data transmission processing in the above structure will be described with reference to the flow chart shown in FIG. That is, when a failure occurs in the automatic ticket gate 1, the control unit 21 displays the failure on the station staff by the display device 16 and notifies the failure portion corresponding to the failure in response to the failure detection by the detection unit 14. The failure content code, station name code, and machine number (machine) number code are read from the main memory 12, and the read failure content code, station name code, machine number code, date and time of occurrence, and that data are failure data are identified. A fault data telegram including a data type for performing the operation is generated, and the generated fault data telegram is transmitted to the communication control unit 15 and the dedicated line 2.
To the communication control unit 24 of the monitoring device 3 via.

The control unit 21 of the monitoring device 3 is the communication control unit 2
When a failure data message from the automatic ticket gate 1 is received (notification of failure) by 4, the display unit 23 displays the details of the failure.
The failure data message is sent from the automatic ticket gate 1 to the communication control unit 34 of the data summarizing device 5 via the communication control unit 25 and the dedicated line 4 while displaying the failure information to the station staff. .

When the communication control unit 34 receives a failure data message from the monitoring device 3 (notifies the failure), the control unit 31 of the data aggregator 5 has a failure content code and a station name code as the failure data. , The machine number code and the date and time of occurrence are stored in the total memory 33, and are output to the failure data extraction unit 43 of the failure data transmission unit 35.

The failure data extraction unit 43 of the failure data transmission unit 35 extracts a failure data message requiring repair by a maintenance staff from the message from the communication control unit 34 by determining the data type. Then, the control unit 41 outputs the character code data corresponding to the failure content code, the station name code, the machine number code, and the date and time in the failure data message extracted by the failure data extraction unit 43 from the code-character pattern data storage unit 44. Facsimile data (image data) is generated by reading and storing it in the main memory 42.

Then, the control unit 41 is connected to the main memory 42.
In the communication control unit 45, the line is connected to the facsimile 8 and the public line 6 by using the facsimile number of the facsimile 8 of the maintenance center 7 stored in FIG.
Send to.

As a result, the facsimile 8 of the maintenance center 7 prints out the facsimile data (image data) consisting of the failure content, the station name, the machine number, and the date and time of occurrence as failure data.

As a result, the maintenance staff can go to the site directly with the members necessary for exchanging the replacement parts depending on the printed contents. For example, when a facsimile of fault data as shown in FIG. 8 is received, the maintenance staff dispatched by the maintenance center installs a replacement ticket detection sensor and tools necessary for replacement at the first station of Tokyo station. Carry out and go for repairs and restoration work.

As described above, when a failure occurs in the automatic ticket gate apparatus, the failure content of the failure data is automatically transmitted to the maintenance center by facsimile, and the failure report is reported. The following problems can be eliminated or reduced.

1. Failures cannot be reported and restoration work cannot be carried out unless a person is present at the automatic ticket gate. 2. Prevents maintenance personnel from making mistakes in component selection due to erroneous reports made by word of mouth. 3. Since the facsimile also serves as the repair request form, there is no need to create a repair request form.

As described above, accurate and prompt repair and restoration are made possible. In addition, in the said Example, although the case was demonstrated, it does not restrict to this and may be performed.

Therefore, it is possible to reduce the number of staff in station affairs (there is no need for people to attend the automatic ticket gate) by automatically sending a facsimile to the maintenance center without human intervention, and the station installed in the unmanned station Maintenance equipment can also be maintained.

Further, communication is performed by a normal telephone line called a facsimile without using a special transmission line. Furthermore, by means of a facsimile, a record on paper remains, and an immortal request can be made. For example, if a display is only provided in the maintenance center, it is necessary to transfer that the information disappears when the display disappears. Further, in the case of verbally speaking, if there is no person at the maintenance center, it is necessary to make a call request again after a while, but in the case of a facsimile, such a need is eliminated. In addition, when a device failure occurs, the failure can be immediately notified to the maintenance center by notifying the data aggregator via the monitoring device.

[0037]

As described above in detail, according to the present invention,
By reporting the failure content of station service equipment to the maintenance center without human intervention, accurate and speedy maintenance of station service equipment can be achieved, and station operation can be further automated and personnel can be reduced. A device failure data transmission device can be provided.

[Brief description of drawings]

FIG. 1 is a block diagram showing an overall schematic configuration of a station service equipment maintenance system according to an embodiment of the present invention.

FIG. 2 is a block diagram showing a schematic configuration of the automatic ticket gate of FIG.

FIG. 3 is a block diagram showing a schematic configuration of the monitoring device of FIG.

FIG. 4 is a block diagram showing a schematic configuration of the data collection device of FIG.

FIG. 5 is a diagram showing an example of storage in a totaling memory of the centralized management device shown in FIG.

FIG. 6 is a diagram showing a storage example of a code-character pattern data storage unit.

7 is a flowchart for explaining a failure data transmission processing operation of the maintenance system in FIG.

FIG. 8 is a diagram showing an example of a facsimile in which failure data is written.

[Explanation of symbols]

 1 ... Automatic ticket gate 2, 4 ... Private line 3 ... Monitoring device 5 ... Data aggregator 6 ... Public line 7 ... Maintenance center 8 ... Facsimile 35 ... Failure data transmitter

Claims (4)

[Claims] 1. A receiving means for receiving failure data from a plurality of station service equipment, a judging means for judging whether the failure data received by the receiving means is a failure requiring maintenance, and the failure data. And a reading means for reading the image data corresponding to the failure data from the storage means when the maintenance means determines a failure requiring repair by the maintenance means. A fault data transmitting device for station service equipment, comprising: transmitting means for transmitting the image data read by the reading means to a maintenance center. 2. Receiving means for receiving failure data consisting of station name code, machine code, and failure content code from a plurality of station service devices, and failure content code in the failure data received by this receiving means requires maintenance. Judgment means for judging whether or not there is a failure, storage means in which image data corresponding to each of the station name code, machine code, and failure content code are stored, and maintenance means need repair by the judgment means. When a failure is determined, a reading means for reading the image data corresponding to each of the station name code, the machine code, and the failure content code from the storage means, and the image data read by the reading means is transmitted to the maintenance center. A fault data transmission device for station affairs equipment, comprising: 3. Receiving means for receiving failure data consisting of station name code, machine code, and failure content code from a plurality of station service devices, and failure content code in the failure data received by this receiving means requires maintenance. Judgment means for judging whether or not there is a failure, storage means in which image data corresponding to each of the station name code, machine code, and failure content code are stored, and maintenance means need repair by the judgment means. When a failure is judged, a reading means for reading the image data corresponding to each of the station name code, the machine code, and the failure content code from the storage means, and the image data read by the reading means is maintained via a public line. A fault data transmission device for station service equipment, comprising: a transmission means for transmitting a facsimile to the center. 4. A station service device maintenance system comprising a monitoring device for monitoring a plurality of station service devices and a maintenance device connected via a public line, wherein the monitoring device comprises a plurality of station service devices. Of the failure data received by the first receiving means, and a judging means for judging whether the failure data received by the first receiving means is a failure requiring maintenance, and image data corresponding to the failure data. The stored storage means, the read means for reading the image data corresponding to the failure data from the storage means when the maintenance means determines the failure requiring repair by the maintenance staff, and the read means. And transmitting means for transmitting the image data to the maintenance device, wherein the maintenance device receives the image data supplied from the transmission means of the monitoring device through the public line, Maintenance system of the public transportation equipment, characterized in that it is constituted by a facsimile that prints the image data signal.