JP2000182083A - Station business unit monitoring device, station business unit maintenance device, portable information terminal equipment and station bussiness unit maintenance system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a station business unit maintenance system capable of saving manpowers of station personnel and maintenance personnel and quickly dealing with a fault of station business units, and to provide each unit included in this system. SOLUTION: In this station business unit maintenance system, on the occurrence of a fault in a station bussiness unit 10 installed in a station, a CPU 21 of a station business unit monitor 20 and a CPU 31 of a station business unit maintenance device 30 of a maintenance center discriminate the degree of importance of the fault. On the occurrence of an important fault that station personnel cannot deal with, the CPU 31 calls a portable terminal 40 possessed by a maintenance person resident in a field closest to a station where the fault takes place and information the personnel about contents of the fault and a position of the station service unit 10 where the fault takes place. When this maintenance person cannot cope with the fault, the CPU 31 selects other maintenance person and calls the other maintenance person again.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a station service equipment monitoring device for monitoring station service equipment such as ticketing machines, checkout machines, and ticket gates, a station service equipment maintenance device for managing a plurality of station service equipment monitoring devices, Further, the present invention relates to a station service equipment maintenance system including a portable terminal device that receives information from the station service equipment maintenance apparatus.

[0002]

2. Description of the Related Art In a transportation system such as a railway, station equipment such as a ticket issuing machine, a checkout machine, and a ticket gate installed at each station is monitored by a station equipment monitoring device installed at each station.

[0003] When a fault occurs in a station service device, the station service device monitoring device receives information corresponding to the fault content generated from the station service device and displays the information on a display unit. The station staff determines whether or not the failure can be dealt with based on the failure content displayed on the display unit of the station equipment monitoring device, and deals with the dealable failure by itself. If the station staff determines that the failure cannot be dealt with, the station staff contacts the maintenance center and requests a response by the maintenance staff.

[0004]

In the case of the above-mentioned system, it is necessary to arrange not only station staff at each station but also many maintenance staff. In addition, the severity of a fault that has occurred in the station service equipment is determined by the station staff at each station, and is determined to be impossible to handle, and then contacted by the maintenance center. The maintenance center searches for a maintenance person who is closest to the station where the faulty station equipment is installed, contacts the maintenance staff, and the maintenance staff notifies the location of the station equipment and the details of the fault that occurred. Will be done.

[0005] In such a system, it is necessary to arrange many station staff and maintenance staff without knowing when and where station equipment will cause a failure. The burden on members may increase. Further, when a failure occurs in the station service equipment, it is difficult to accurately and promptly notify the nearest maintenance staff of the location of the failed station service equipment and the content of the failure.

SUMMARY OF THE INVENTION An object of the present invention has been made in view of the above-mentioned problems, and it is possible to realize a labor saving of station staff and maintenance staff, and a station service capable of promptly responding to a failure of station service equipment. An object is to provide an equipment maintenance system and each device included in the system.

[0007]

According to the first aspect of the present invention, there is provided a station equipment monitoring system for monitoring station equipment installed at each station. A station comprising: a device, a station service equipment maintenance device that receives information from a station service device monitoring device installed at each station in a predetermined area, and a field portable terminal device that receives information from the station service device maintenance device. In the station equipment monitoring system of the station equipment maintenance system, the fault information corresponding to the content of the fault that occurred in the station service equipment, the operation information corresponding to the operation state of the station service equipment,
Receiving means for receiving, from the station equipment, maintenance information necessary for maintenance of the station equipment, including error information corresponding to the error of the station equipment, and check information of the station equipment, and a display means for displaying the maintenance information And a transmission means for transmitting the maintenance information to the station service equipment maintenance device.

According to the invention of claim 2, a station equipment monitoring device installed at each station for monitoring station equipment installed at each station, and a station equipment monitoring device installed at each station within a predetermined area. Station service equipment that receives the information of the station service equipment, and a portable terminal device in the field that receives the information from the station service equipment maintenance apparatus. Receiving means for receiving fault information corresponding to the occurrence of a fault, and determining means for determining, based on the fault information, whether or not the station staff of each station can cope with the maintenance of the station equipment in which the fault has occurred Display means for displaying the content of a fault that has occurred based on the fault information determined to be responsive by the determination means; and transmission of the fault information received by the receiving means to the station service equipment maintenance device. Public transportation equipment monitoring device characterized by comprising: means, is provided.

According to the third aspect of the present invention, a station service equipment monitoring device installed at each station for monitoring station service equipment installed at each station and a station service equipment monitoring device installed at each station within a predetermined area are provided. A station service equipment maintenance device that receives information from a station service device, and a portable terminal device in the field that receives information from the station service device maintenance device. Receiving means for receiving fault information corresponding to the fault content of the station equipment, and, based on the fault information, whether or not the station staff of each station can cope with the maintenance of the faulty station equipment. And transmission means for transmitting, to the portable terminal device, the fault information determined to be unresponsive by the determination means and the location information of the station equipment in which the fault has occurred. Features and The public transportation equipment maintenance device is provided that.

According to the fourth aspect of the present invention, a station service equipment monitoring device installed at each station for monitoring station service equipment installed at each station and a station service equipment monitoring device installed at each station within a predetermined area are provided. A station service equipment maintenance device that receives information from a station service device, and a portable terminal device in the field that receives information from the station service device maintenance device. Receiving means for receiving fault information corresponding to the fault content of the station equipment, and, based on the fault information, whether or not the station staff of each station can cope with the maintenance of the faulty station equipment. Judgment means for judging, the storage means for storing the log data of the failure information judged to be responsive by the judgment means, and the log data stored in the storage means, and Transmission means for transmitting, to the portable terminal device, the failure information and the location information of the station equipment in which the failure has occurred, when the failure has occurred a predetermined number of times or more. A station service equipment maintenance device is provided.

According to the fifth aspect of the present invention, the station service equipment monitoring device installed at each station for monitoring the station service equipment installed at each station and the station service equipment monitoring device installed at each station within a predetermined area are provided. A station service equipment maintenance device that receives information from a station service device, and a portable terminal device in the field that receives information from the station service device maintenance device. Receiving means for receiving operation information corresponding to the operation state of the station service equipment, error information corresponding to the error of the station service equipment, and check information of the station service equipment, based on the operation information, the error information, and the check information. Selecting means for selecting station equipment requiring periodic inspection, transmitting means for transmitting position information of the station equipment selected by the selecting means to the portable terminal device,
A station service equipment maintenance device characterized by comprising:

According to the invention of claim 6, the station equipment monitoring device installed at each station for monitoring the station equipment installed at each station, and the station equipment monitoring device installed at each station within a predetermined area, Station equipment maintenance device that receives the information of the station service equipment, and a portable terminal device in the field that receives information from the station service equipment maintenance device, Further, receiving means for receiving fault information corresponding to the fault content that cannot be dealt with by the station staff generated in the station service equipment, and receiving means for receiving position information of the station service equipment in which the fault has occurred, and the fault received by the receiving means And a display unit for displaying information and position information.

According to the invention of claim 7, the station service equipment monitoring device installed at each station for monitoring the station service equipment installed at each station and the station service equipment monitoring device installed at each station within a predetermined area are provided. Station equipment maintenance device that receives the information of the station service equipment, and a portable terminal device in the field that receives information from the station service equipment maintenance device, Further, failure information corresponding to the content of the same failure that has occurred more than a predetermined number of times in the same station equipment, and receiving means for receiving the position information of the station equipment in which the failure has occurred, And a display unit for displaying the trouble information and the position information.

According to the invention of claim 8, the station equipment monitoring device installed at each station for monitoring the station equipment installed at each station, and the station equipment monitoring device installed at each station in a predetermined area are provided. Station equipment maintenance device that receives the information of the station service equipment, and a portable terminal device in the field that receives information from the station service equipment maintenance device, Further, there is provided a portable terminal device comprising: a receiving unit for receiving position information of station equipment requiring periodic inspection; and a display unit for displaying the position information received by the receiving unit. You.

According to the ninth aspect of the present invention, while receiving maintenance information necessary for the maintenance from the station equipment installed at each station, monitoring the station equipment installed at each station for transmitting the received maintenance information. The device and the maintenance information transmitted from the station equipment monitoring device installed at each station in the predetermined area, the maintenance information received as needed, and the received maintenance information and the position information of the station equipment that output this maintenance information. A station service equipment maintenance system, comprising: a station service equipment maintenance device that transmits the information, and a portable terminal device in a field that receives the maintenance information and the position information transmitted from the station service device maintenance device. The station service equipment maintenance device includes: a determination unit configured to determine whether to transmit the maintenance information to the portable terminal device based on the maintenance information transmitted from the station service device monitoring device; When it is determined that the maintenance information is transmitted by the means, based on the position information of the station equipment that outputs the maintenance information, a position detection unit that detects the mobile terminal device closest to the station equipment, A station equipment maintenance system, comprising: a transmission unit that transmits the maintenance information and the position information to the portable terminal device closest to the station equipment detected by the position detection unit. Is provided.

According to the tenth aspect of the present invention, while receiving the maintenance information necessary for the maintenance from the station equipment installed at each station, monitoring the station equipment installed at each station transmitting the received maintenance information. The device and the maintenance information transmitted from the station equipment monitoring device installed at each station in the predetermined area, the maintenance information received as needed, and the received maintenance information and the position information of the station equipment that output this maintenance information. A station service equipment maintenance system, comprising: a station service equipment maintenance device that transmits the information, and a portable terminal device in a field that receives the maintenance information and the position information transmitted from the station service device maintenance device. The station service equipment maintenance device, based on the maintenance information transmitted from the station service device monitoring device, a determination unit that determines whether to transmit the maintenance information to the portable terminal device, When it is determined that the maintenance information is transmitted by the disconnection unit, based on the position information of the station equipment that outputs the maintenance information, a position detection unit that detects the mobile terminal device closest to the station equipment. Transmitting means for transmitting the maintenance information and the position information to the portable terminal device closest to the station service device detected by the position detecting device; and maintenance of the station service device from the portable terminal device. Signal detecting means for detecting a signal indicating whether or not maintenance is possible, and when the signal detecting means detects a signal indicating that maintenance is not possible, the transmitting means is transmitted to another portable terminal device. A station service equipment maintenance system, comprising: a control unit configured to transmit maintenance information and position information.

[0017]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the station service equipment maintenance system according to the present invention will be described below with reference to the drawings.

FIG. 1 is a diagram schematically showing an example of the configuration of a station equipment maintenance system according to the present invention.

As shown in FIG. 1, station equipment 10 such as a ticket gate 11, a ticket issuing machine 12, and a checkout machine 13 is installed at each station of transportation such as a railway. Each of these station services 1
0 is monitored by the station service equipment monitoring device 20 installed at each station.

Further, at the maintenance center of the transportation facility, a station service equipment maintenance device 30 for managing and supervising each station service device monitoring device 20 installed at each station in a predetermined area is installed.

Further, a maintenance person on the field of transportation has a portable terminal device 40.

The station service equipment monitoring device 20 at each station includes a CPU 2
1, a memory unit 22, an operation unit 23, a display unit 24, and interfaces 25 and 26.

The CPU 21 controls the entire apparatus and functions as a judging means for judging the severity of a fault that has occurred in each station service device 10. That is, the CPU 21 determines whether a fault that has occurred in each station equipment is a minor fault that can be dealt with by the station staff of each station or a major fault that the station staff of each station cannot handle, according to the content of the fault.

The memory section 22 is composed of a ROM for storing control information for controlling the entire apparatus, a RAM for storing information necessary for the CPU 21 among maintenance information of each station equipment 10, and the like. The maintenance information includes important failure information corresponding to the contents of the major failures that the station staff cannot handle, minor failure information corresponding to the contents of the minor failures that the station staff can handle, and operation information corresponding to the operation status of each station service device 10. , Each station service equipment 1
The information includes error information corresponding to an error that has occurred at 0, check information of each station service device 10, and the like.

The important failure information includes, for example, important failures such as the station equipment 10 not being turned on, the station equipment 10 not starting up, malfunctioning due to a hardware error even after reset processing, and an interface error. This is information corresponding to the content. These obstacles are caused by the station equipment monitoring device 20
Is detected when there is no normal response by the remote operation from the CPU 21, and the CPU 21 determines that the failure is a serious failure.

The minor trouble information includes, for example, various minor troubles such as ticket jams, picker mistakes, banknote and coin ejection abnormalities, encoding errors, sensor abnormalities, out of consumables, parts set abnormalities, station staff calling, etc. in the station equipment 10. Is information corresponding to the content of These faults are determined by the CPU 21 of the station service device monitoring device 20 based on information corresponding to the fault content transmitted from each station service device 10.

The operating information includes, for example, the number of processed tickets in the ticket gate 11, the number of issued tickets in the
And information indicating the operating state of various station equipment 10 such as the number of processed bills and coins in the settlement machine 13.

The error information is, for example, information such as the number of retries in the station equipment 10 and an error log of each error. The check information is, for example, information such as a sensor level lowering check, a encode output lowering check, and a transport time variation check in the station service device 10.

The operation unit 23 of the station service device monitoring device 20 has a keyboard for the station staff to input information such as requests and inquiries to the station service device monitoring device 20, and various input buttons. The display unit 24 displays the station service device monitoring device 20
And a display monitor that functions as a display unit that displays the maintenance information provided to the user and various types of input information input via the operation unit 23.

The interface 25 is connected to each station service device 10 such as a ticket gate 11, a ticket issuing machine 12, and a checkout machine 13 via a network communication line formed for each station. The interface 25 functions as a receiving unit that receives maintenance information from each station service device 10, and remotely controls each station service device 10 via the interface 25 based on control by the CPU 21 of the station service device monitoring device 20. Various signals for operation are transmitted.

The interface 26 is connected via a network communication line that connects each station in a predetermined area to the maintenance center. This interface 26
Of the maintenance information received from the station equipment 10
21 functions as transmission means for transmitting the information determined to be necessary to the station service equipment maintenance device 30 of the maintenance center, and various types of information transmitted from the station service device maintenance device 30 as necessary through the interface 26. A signal is received.

The station equipment maintenance device 30 of the maintenance center includes:
CPU 31, memory unit 32, operation unit 33, display unit 34,
Interfaces 35 and 36 are provided.

The CPU 31 controls the entire apparatus and functions as a judging means for judging the severity of a fault occurring in each station service device 10 based on the maintenance information transmitted from the station service device monitoring device 20. That is, the CPU 31 determines whether a fault that has occurred in each station equipment is a minor fault that can be handled by the station staff of each station or an important fault that cannot be handled by the station staff of each station according to the content of the fault. The CPU 31 also functions as a selection unit that selects station equipment requiring regular inspection based on error information and check information, among the maintenance information transmitted from the station equipment monitoring device 20.

The memory unit 32 is a ROM that stores control information for controlling the entire apparatus, and a RAM that functions as a storage unit that stores information necessary for the CPU 31 among the maintenance information of each station service device 10. Etc. The maintenance information stored in the memory unit 32 is, for example, log data of the content of the minor failure, operation information of each station service device 10, error information, check information, and the like.

The operation unit 33 is provided by the station staff to
It has a keyboard for inputting information such as requests and inquiries for 0 and various input buttons. The display unit 34 has a display monitor that functions as a display unit that displays maintenance information provided to the station service equipment maintenance device 30 and various input information input via the operation unit 33.

The interface 35 is connected via a network communication line connecting each station in a predetermined area to the maintenance center. This interface 35
Functions as a receiving unit for receiving the maintenance information from the station service device monitoring device 20, and necessary information is transmitted to the station service device monitoring device 20 via the interface 35.

The interface 36 is connected to a portable terminal 40 owned by a field maintenance person via a wireless communication line. The interface 36 is provided with the CPU among the maintenance information received from the station service device monitoring device 20.
Transmission means for transmitting, to the portable terminal device 40 in the field, information determined to be necessary by the base station 31, that is, position information corresponding to the installation location of the station equipment 10 requiring maintenance and maintenance information corresponding to the details of failures and periodic inspection items. Various signals transmitted as needed from the portable terminal device 40 in the field are received via the interface 36.

When connecting a wireless communication line with the portable terminal device 40, the CPU 31 operates the station service equipment 1 requiring maintenance.
On the basis of the position information 0, the function as a position detecting means for detecting the portable terminal device 40 owned by the maintenance person in the field closest to the station service device 10 and the portable terminal device 40 closest to the station service device 10 Send necessary information to

Further, when the CPU 31 is connected via a wireless communication line to the portable terminal device 40 closest to the station equipment 10 requiring maintenance, a signal for determining whether or not the maintenance staff can cope with the maintenance is provided. Function as signal detection means for detecting the When the CPU 31 detects a signal indicating that maintenance is not possible from the portable terminal device 40, the CPU 31 connects to another portable terminal device 40 via a wireless communication line and transmits necessary information as control means. Function.

The portable terminal device 40 in the field has a CPU
41, a memory unit 42, an operation unit 43, a display unit 44, and an interface 45.

The CPU 41 controls the entire apparatus. The memory unit 42 is a ROM that stores control information for controlling the entire apparatus, and a RAM that temporarily stores maintenance information and position information transmitted from the station equipment maintenance apparatus 30.
Etc.

The operation section 43 has various input buttons for inputting information such as a request and an inquiry from the station service equipment maintenance device 30. The display unit 44 has a display monitor that functions as a display unit that displays maintenance information and position information provided from the station service equipment maintenance device 30 and various types of input information input via the operation unit 43.

The interface 45 is connected to the station service equipment maintenance device 30 of the maintenance center via a wireless communication line. This interface 45 is connected to the station service equipment maintenance device 3.
In addition to functioning as a receiving unit for receiving maintenance information and position information from 0, necessary information is transmitted to the station service equipment maintenance device 30 via the interface 45.

FIG. 2 is a flowchart showing a control method when a failure occurs in station equipment at each station in the station equipment maintenance system shown in FIG.

As shown in FIG. 2, first, the CPU 21 of the station equipment monitoring device 20 at each station determines whether or not a failure has occurred in each station equipment 10 connected via a communication line (ST11). . In other words, the CPU 21 determines that each station service device 1
If a normal response cannot be obtained when remote-controlling 0,
By receiving information indicating that a failure has occurred from each station service device 10, it is determined whether there is a failure in the station service device 10.

If the CPU 21 determines that a failure has occurred in the station equipment 10 (ST11, Y), the CPU 21
The CPU 21 causes the display unit 24 to display the content of the fault that has occurred in the station service device 10 based on the fault information determined by the user and the fault information transmitted from the station service device 10 (ST1).
2).

Subsequently, the CPU 21 determines whether or not a failure that has occurred in the station service equipment 10 can be handled by the station staff based on the failure information (ST13). In other words, the CPU 21 determines whether the failure that has occurred in the station service device 10 is a minor
Judge whether it is an important obstacle that station staff cannot handle.

Then, when the CPU 21 determines that the fault that has occurred in the station equipment 10 is a fault that can be handled by the station staff (ST1).
3, Y), the CPU 21 determines whether or not the station staff has dealt with the failure of the station service device 10 (ST14). That is, the station staff responds to the failure based on the failure content of the station service device 10 displayed on the display unit 24, and when the failure is recovered,
Information indicating that the station staff has responded is input via the operation unit 23. The CPU 21 detects information input by the station staff via the operation unit 23 and determines whether or not the station staff has dealt with the failure.

When the CPU 21 determines that the station staff has responded to the fault that has occurred in the station service equipment 10 (ST
14, Y), the maintenance center is notified of failure information corresponding to the content of the failure that has occurred in the station service equipment 10 and information indicating that the station staff has responded (ST15). Also, the CPU 21
Is determined in step ST13 that the fault that has occurred in the station equipment 10 is a fault that cannot be handled by the station staff (ST1).
3, N), and notifies the maintenance center of the content of the failure (ST1).
5). That is, the CPU 21
Transmits failure information and the like to the interface 35 of the station service equipment maintenance device 30 installed in the maintenance center via a communication line.

Subsequently, the CPU 3 of the station service equipment maintenance device 30
1 determines whether or not a failure that has occurred in the station equipment 10 is an important failure based on the failure information received via the interface 35 (ST21). That is, CPU
31 may grasp the contents of the failure based on the failure information transmitted from the station service equipment monitoring apparatus 20 and determine whether the failure is a serious failure or a minor failure, or the station service equipment monitoring apparatus 2
The severity of the failure may be determined based on whether or not information indicating that the station staff has responded to the failure information transmitted from 0 is added.

If the CPU 31 does not determine that the failure is a serious failure, that is, if the failure that has occurred in the station equipment 10 is determined to be a minor failure (ST21, N), the content of each failure is determined for each station service equipment. The log data is saved in the memory unit 32 (ST22).

Then, the CPU 31 determines whether or not the same fault has occurred more than a predetermined number of times in the same station service equipment (ST23). For example, if the predetermined number is set to five times a day, the CPU 31 determines whether the same fault has occurred five or more times in the same station service equipment.

If the CPU 31 determines that the same fault has not occurred more than a predetermined number of times in the same station service equipment (ST23, N), the processing is terminated.

On the other hand, if the CPU 31 determines that the same fault has occurred a predetermined number of times or more, for example, five times or more per day in the same station equipment (ST23, Y), and in step ST21, the CPU 31 is a serious fault. (ST21, Y), a call is made to the portable terminal device 40 in the field. At this time, the CPU 31
Selects the maintenance person in the field closest to the station where the station equipment in which the fault has occurred is installed (ST24).

Then, the CPU 31 connects to the portable terminal device 40 owned by the maintenance person via the wireless communication line (S 31).
T25). Then, the CPU 31
6, the failure information generated in the station equipment 10 and the position information of the station equipment 10 in which the failure has occurred are transmitted to the connected portable terminal device 40.

The portable terminal device 40 in the field called from the station service equipment maintenance device 30
And temporarily stores the trouble information and the position information transmitted from the station service equipment maintenance device 30 in the memory unit 42. The CPU 41 of the mobile terminal device 40 causes the display unit 44 to display the received fault information and the received position information.

The maintenance person who owns the portable terminal device 40 determines whether or not a failure can be dealt with based on the failure information and the position information displayed on the display unit 44 (ST3).
1). When the maintenance staff is not ready to cope with the trouble that has occurred or is under maintenance of other station equipment (ST31, N), the maintenance staff cannot operate through the operation unit 43. , An operation of transmitting an NG signal is performed (ST32).
That is, when detecting an NG signal transmission operation from the operation unit 43, the CPU 41 controls to transmit an NG signal to the station service equipment maintenance device 30 via the interface 45.

If the maintenance staff can respond (ST3)
1, Y), an operation of transmitting an OK signal is performed via the operation unit 43 (ST33). That is, when detecting the OK signal transmission operation from the operation unit 43, the CPU 41 controls the transmission of the OK signal to the station service equipment maintenance device 30 via the interface 45.

Subsequently, the CPU 3 of the station service equipment maintenance device 30
1 judges whether an OK signal has been received from the connected portable terminal device 40 via the interface 36 (ST41).

When the CPU 31 detects that the NG signal has been received from the portable terminal device 40 (ST4).
1, N), returning to step ST24 to select another portable terminal device.

When the CPU 31 detects that the OK signal has been received from the portable terminal device 40 (ST4).
1, Y), the process ends.

As described above, when a failure occurs in station equipment installed at a certain station, the severity of the failure is determined. A call is made to the portable terminal device owned by the maintenance person in the field closest to the station, and the details of the fault that has occurred and the location of the station equipment in which the fault has occurred are reported. If the maintenance person cannot deal with the failure, another maintenance person is selected and a call is made again. With such a system, it is possible to save labor for maintenance personnel and station staff, and it is possible to accurately and promptly respond to a failure that has occurred in station equipment.

In the case of a station equipment installed at a certain station, when a minor failure that can be dealt with by the station staff occurs, log data of the content of the failure is stored for each failed station equipment.
If the same fault occurs in the same station equipment at a frequency equal to or higher than a predetermined rate, a call is made to the mobile terminal device owned by the maintenance person in the field closest to the fault generator, and the details of the frequently occurring fault and Report the location of station equipment. With such a system, even if a minor failure occurs, it is possible to quickly cope with the occurrence of a frequent failure, and to cope with the failure before it develops into an important failure.

FIG. 3 is a flow chart showing a control method in the station service equipment maintenance system shown in FIG. 1 when judging the necessity of periodic inspection of the station service equipment at each station.

As shown in FIG. 3, first, the CPU 21 of the station equipment monitoring device 20 of each station supplies maintenance information, particularly operation information, error information, and check information of each station equipment 10 connected via a communication line. It is determined whether or not it is time to collect (ST51).

When the CPU 21 determines that a predetermined timing has been reached (ST51, Y), the CPU 21 collects maintenance information from the connected station equipment 10 all at once, and displays the maintenance information determined to be necessary by the CPU 21 on the display unit 24. The information is displayed and stored in the memory unit 22. (ST52).

Subsequently, the CPU 21 notifies the maintenance center of the maintenance information collected from each station equipment 10 (ST5).
3). That is, the CPU 21
Transmits the collected maintenance information to the interface 35 of the station service equipment maintenance device 30 installed in the maintenance center via a communication line.

Subsequently, the CPU 3 of the station service equipment maintenance device 30
1 stores the maintenance information received via the interface 35 in the memory unit 32 (ST61). That is, C
The PU 31 stores the maintenance information in the memory unit 32 for each station equipment at each station.

Then, based on the maintenance information for each station service device stored in memory 32, CPU 31 determines whether or not a periodic inspection is required for each station service device (ST6).
2). That is, the CPU 31 determines, based on the maintenance information,
Station services that require regular inspection, selecting devices that are used frequently, devices that have a high number of error logs or retries, devices that have a low sensor level, devices that have a low encoded output, and devices that have a lot of processing variation Select equipment.

If the CPU 31 determines that a periodic check is not required for each station service device (ST6).
2, N), and the process ends.

On the other hand, when the CPU 31 selects the station equipment 10 that needs periodic inspection (ST62, Y), a call is made to the portable terminal device 40 in the field. At this time, the CPU 31 selects a maintenance person in the field closest to the station where the faulty station service equipment is installed (ST63).

Then, the CPU 31 connects to the portable terminal device 40 owned by the maintenance person via the wireless communication line (S 31).
T64). Then, the CPU 31
Via 6, the maintenance information of the station service device 10 that requires periodic inspection and the position information of the station service device 10 are transmitted to the connected portable terminal device 40.

The portable terminal device 40 in the field called from the station service equipment maintenance device 30
, The maintenance information and the position information transmitted from the station service equipment maintenance device 30 are received, and are temporarily stored in the memory unit 42. The CPU 41 of the mobile terminal device 40 causes the display unit 44 to display the received maintenance information and position information.

The maintenance person who owns the portable terminal device 40 determines whether or not a failure can be dealt with based on the maintenance information and the position information displayed on the display unit 44 (ST7).
1). When the maintenance staff is not ready to cope with the trouble that has occurred or is under maintenance of other station service equipment (ST71, N), the maintenance staff cannot operate through the operation unit 43. , An operation of transmitting an NG signal is performed (ST72).
That is, when detecting an NG signal transmission operation from the operation unit 43, the CPU 41 controls to transmit an NG signal to the station service equipment maintenance device 30 via the interface 45.

If the maintenance staff can respond (ST7)
1, Y), an operation of transmitting an OK signal is performed via the operation unit 43 (ST73). That is, when detecting the OK signal transmission operation from the operation unit 43, the CPU 41 controls the transmission of the OK signal to the station service equipment maintenance device 30 via the interface 45.

Subsequently, the CPU 3 of the station service equipment maintenance device 30
1 judges whether or not an OK signal has been received from the connected mobile terminal device 40 via the interface 36 (ST81).

When the CPU 31 detects that the NG signal has been received from the portable terminal device 40 (ST8)
1, N), returning to step ST63 to select another portable terminal device.

When the CPU 31 detects that the OK signal has been received from the portable terminal device 40 (ST8)
1, Y), the process ends.

As described above, maintenance information such as operation information, error information, and check information is stored for each station service device installed at a certain station, and station service devices requiring periodic inspection are selected. If there is station equipment that requires periodic inspection, a call is made to a mobile terminal device owned by a field maintenance person who is closest to the station where the station equipment is installed, and maintenance of station equipment that requires periodic inspection is performed. Information and location information of station equipment are reported. If the maintenance person cannot deal with the failure, another maintenance person is selected and a call is made again. With such a system, it is possible to save labor for maintenance personnel and station staff, and it is possible to grasp the necessity of periodic inspection of each station service device, thereby enabling an accurate and prompt response.

[0080]

As described above, according to the present invention, a station service equipment maintenance system and a station service equipment maintenance system capable of realizing labor saving of station staff and maintenance staff and capable of promptly responding to a failure of station service equipment. Each device included in the system can be provided.

[Brief description of the drawings]

FIG. 1 is a diagram schematically showing an example of a configuration of a station service equipment maintenance system of the present invention.

FIG. 2 is a flowchart showing a control method when a failure occurs in station equipment at each station in the station equipment maintenance system shown in FIG. 1;

FIG. 3 is a flowchart showing a control method in the station service equipment maintenance system shown in FIG. 1 when determining the necessity of periodic inspection of station service equipment at each station.

[Explanation of symbols]

 Reference Signs List 10 station equipment 20 station equipment monitoring device 21 CPU 22 memory unit 23 operation unit 24 display unit 25 interface 26 interface 30 station equipment maintenance device 31 CPU 32 memory unit 33 operation Unit 34 display unit 35 interface 36 interface 40 portable terminal device 41 CPU 42 memory unit 43 operation unit 44 display unit 45 interface

 ──────────────────────────────────────────────────続 き Continuing on the front page (72) Inventor Taku Katayama 70, Yanagicho, Kochi-ku, Kawasaki-shi, Kanagawa Prefecture Inside the Toshiba Yanagicho Plant (72) Inventor Motoko Mori 70, Yanagicho, Kochi-ku, Kawasaki-shi, Kanagawa F term (reference) 3E026 AA03 AA04 AA10 5K067 AA41 BB27 BB44 DD13 DD23 DD24 EE02 EE12 FF18 FF23 GG01 GG11 HH21 HH22

Claims (10)

[Claims] 1. A station equipment monitoring device installed at each station for monitoring station equipment installed at each station, and a station equipment receiving information from the station equipment monitoring device installed at each station within a predetermined area. In the station equipment monitoring device of the station equipment maintenance system that includes a maintenance device and a portable terminal device in the field that receives information from the station equipment maintenance apparatus, failure information corresponding to the content of the failure occurred in the station equipment. Receives maintenance information necessary for the maintenance of station equipment from station equipment, including operation information corresponding to the operation state of station equipment, error information corresponding to station equipment errors, and check information for station equipment. A station service device monitoring device, comprising: a receiving device that performs the maintenance information; a display device that displays the maintenance information; and a transmission device that transmits the maintenance information to the station service device maintenance device. 2. A station service equipment monitoring device installed at each station for monitoring station service equipment installed at each station, and a station service device receiving information from the station service equipment monitoring device installed at each station within a predetermined area. In the station equipment monitoring device of the station equipment maintenance system including the maintenance device and the portable terminal device in the field for receiving information from the station equipment maintenance apparatus, the failure corresponding to the occurrence of these failures from the station equipment Receiving means for receiving information; determining means for determining whether or not the station staff of each station can respond to maintenance of the station equipment having a failure based on the failure information; and Display means for displaying the details of the fault that has occurred based on the fault information determined to be possible; and transmitting means for transmitting the fault information received by the receiving means to the station service equipment maintenance device. Public transportation equipment monitoring device according to claim. 3. A station service device monitoring device installed at each station for monitoring station service devices installed at each station, and a station service device receiving information from the station service device monitoring device installed at each station within a predetermined area. In a station equipment maintenance device of a station equipment maintenance system including a maintenance device and a portable terminal device in the field that receives information from the station equipment maintenance device, a failure occurred in the station equipment from the station equipment monitoring device. Receiving means for receiving fault information corresponding to the content, and determining means for determining whether or not the station staff of each station can respond to maintenance of the station equipment in which a fault has occurred, based on the fault information, Transmitting means for transmitting the fault information determined to be unresponsive by the determining means and the position information of the station equipment in which the fault has occurred to the portable terminal device; apparatus. 4. A station service equipment monitoring device installed at each station for monitoring station service equipment installed at each station, and station service equipment receiving information from the station service equipment monitoring device installed at each station within a predetermined area. In a station equipment maintenance device of a station equipment maintenance system including a maintenance device and a portable terminal device in the field that receives information from the station equipment maintenance device, a failure occurred in the station equipment from the station equipment monitoring device. Receiving means for receiving fault information corresponding to the content, and determining means for determining whether or not the station staff of each station can respond to maintenance of the station equipment in which a fault has occurred, based on the fault information, A storage unit for storing log data of the failure information determined to be responsive by the determination unit, and referring to the log data stored in the storage unit, the same failure in the same station equipment is performed a predetermined number of times or more. Transmitting means for transmitting the fault information and the position information of the station equipment in which the fault has occurred to the portable terminal device, when the fault has occurred, the station service equipment maintenance device, . 5. A station service equipment monitoring device installed at each station for monitoring station service equipment installed at each station, and a station service device receiving information from the station service equipment monitoring device installed at each station within a predetermined area. A station equipment maintenance device of a station equipment maintenance system including a maintenance device and a portable terminal device in the field that receives information from the station equipment maintenance device. Receiving means for receiving the operation information corresponding to the error, the error information corresponding to the error of the station equipment, and the check information of the station equipment, and a periodic check is required based on the operation information, the error information, and the check information. Station service equipment maintenance equipment, comprising: selecting means for selecting station service equipment; and transmitting means for transmitting position information of the station service equipment selected by the selecting means to the portable terminal device. Place. 6. A station service device monitoring device installed at each station for monitoring station service devices installed at each station, and a station service device receiving information from the station service device monitoring device installed at each station within a predetermined area. A mobile terminal device of a station service equipment maintenance system that includes a maintenance device and a field terminal device that receives information from the station service device maintenance device. Receiving means for receiving the fault information corresponding to the fault contents that cannot be handled by the station staff, and the position information of the station equipment in which the fault has occurred, and displaying the fault information and the position information received by the receiving means. A portable terminal device comprising: a display unit. 7. A station service equipment monitoring device installed at each station for monitoring station service equipment installed at each station, and station service equipment receiving information from the station service equipment monitoring device installed at each station within a predetermined area. In a portable terminal device of a station service equipment maintenance system including a maintenance device and a portable terminal device in the field for receiving information from the station service device maintenance device, the same station service device transmitted from the station service device maintenance device Fault information corresponding to the content of the same fault that has occurred a predetermined number of times or more, and receiving means for receiving the location information of the station equipment in which the fault has occurred; and the fault information and position information received by the receiving means. And a display means for displaying a message. 8. A station service equipment monitoring device installed at each station for monitoring station service equipment installed at each station, and a station service device receiving information from the station service equipment monitoring device installed at each station within a predetermined area. A mobile terminal device of a station service equipment maintenance system that includes a maintenance device and a mobile terminal device in the field that receives information from the station service device maintenance device requires a periodic inspection transmitted from the station service device maintenance device. A portable terminal device comprising: a receiving unit that receives position information of station equipment; and a display unit that displays the position information received by the receiving unit. 9. A station equipment monitoring device installed at each station for receiving maintenance information necessary for the maintenance from station equipment installed at each station and transmitting the received maintenance information, and Station service equipment maintenance that receives the maintenance information transmitted from the station service device monitoring device installed at each station, and transmits the received maintenance information and the position information of the station service device that output the maintenance information as necessary. A station service equipment maintenance system, comprising: a device; and a portable terminal device in a field for receiving the maintenance information and the position information transmitted from the station service equipment maintenance apparatus. Determining means for determining whether to transmit the maintenance information to the portable terminal device based on the maintenance information transmitted from the station equipment monitoring device; and When it is determined to transmit the information, the position detecting means for detecting the mobile terminal device closest to the station service device based on the position information of the station service device that has output the maintenance information, Transmitting means for transmitting the maintenance information and the position information to the mobile terminal device closest to the station service device detected by the station service device. 10. A station equipment monitoring device installed at each station for receiving maintenance information required for the maintenance from station equipment installed at each station and transmitting the received maintenance information, and Station service equipment maintenance that receives the maintenance information transmitted from the station service device monitoring device installed at each station, and transmits the received maintenance information and the position information of the station service device that output the maintenance information as necessary. A station service equipment maintenance system, comprising: a device; and a portable terminal device in a field for receiving the maintenance information and the position information transmitted from the station service equipment maintenance apparatus. Determining means for determining whether to transmit the maintenance information to the portable terminal device based on the maintenance information transmitted from the station equipment monitoring device; When it is determined that information is to be transmitted, based on the position information of the station equipment that has output the maintenance information, a position detection unit that detects the mobile terminal device closest to the station equipment, and the position detection unit. Transmitting means for transmitting the maintenance information and the position information to the mobile terminal device closest to the station service device detected by the mobile terminal device; whether the mobile terminal device can cope with the maintenance of the station service device Signal detection means for detecting such a signal; and when the signal detection means detects a signal indicating that maintenance is impossible, the maintenance information and the position information are transmitted to another portable terminal device with respect to the transmission means. A station service equipment maintenance system, comprising: control means for transmitting the information.