JP2000315980A - Information communication system and method for notifying method for information communication system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To make a work efficient and prompt by transmitting an instruction of simultaneous multi-address by a first portable terminal, making a corresponding request by outputting a list of the responded contents from plural second portable terminals to respond to the first portable terminal, transmitting the selected contents of the second portable terminals, outputting the contents of the simultaneous multi-address from a host device and calling in response to the contents by the second portable terminals. SOLUTION: When a trouble such as ticket jamming is caused in station work equipment 5 such as an automatic ticket issuing machine, an automatic ticket examination device, an automatic fare adjustment device and a call key of an intercom 6 is depressed by a user, equipment fault information and a call are notified to a portable terminal 4 of a station attendant via a data summing up machine 9, a station work equipment controller 2, a radio exchange 1 and a base station 3. A place where the trouble is generated and a state about the trouble are grasped and operation to dissolve the trouble is inputted via the portable terminal 4 by the station attendant. Furthermore, service is performed by a voice call via the intercom 6.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention monitors and controls the status of station equipment such as an automatic ticket vending machine, an automatic ticket gate, and an automatic payment machine installed at a railway station, and is carried by each station employee. The present invention relates to an information communication system in a station service wireless system for exchanging various kinds of information through communication with a mobile terminal and a notification method of the information communication system.

[0002]

2. Description of the Related Art Generally, a railway station is provided with station equipment such as an automatic ticket vending machine, an automatic ticket gate, an automatic payment machine, etc., and monitors the state of these station equipment and controls each station equipment. A station service wireless system is provided as an equipment monitoring and control system.

[0003] In such a station service radio system, a monitoring function of station service equipment is provided in a portable terminal such as a wireless portable telephone carried by a staff member, so that the staff member can concentrate on monitoring work and the station staff member can be provided in one place. Is no longer fixed, and in parallel,
Devices that enable monitoring of devices while performing other tasks have been proposed.

[0004] In such a station service radio system, when information such as a functional failure or emergency contact is broadcasted to the station staff using a mobile phone or the like at the same time, a response request is sent from the station staff in response to the broadcast. In some cases, requests for reply from station staff were made on a first-come, first-served basis.

However, if a response request is made in the first-come-first-served order in response to the simultaneous broadcast, a person who is located far away from the location of the malfunctioning device without being selected may be selected, or a female response may be made. May be selected without discriminating the gender, which causes problems such as an inability to respond efficiently and quickly. It is desired to provide a method of displaying a response notification to a portable terminal on a simultaneous broadcast in a sort manner for a plurality of purposes, so that a response requester can select and request an appropriate person suitable for the purpose.

Further, in the station service radio system, the number of work of each station staff is not taken into consideration, so that it is possible to eliminate the bias of the number of work and to equalize the frequency of work.
It is desired to reduce the degree of fatigue caused by concentration of work on some station staff, reduce inequality in work volume, and improve work efficiency and speed.

[0007]

SUMMARY OF THE INVENTION The present invention has been made in view of the above circumstances, and has been made to be able to sort and display a method of displaying a response notice to a simultaneous broadcast on a portable terminal for a plurality of purposes. It is an object of the present invention to provide an information communication system, a communication method of the information communication system, and a portable terminal that allow a person to select and request a person who suits the purpose.

[0008] Further, the present invention can eliminate the bias of the number of work of each station staff, can equalize the frequency of work, reduce the degree of fatigue caused by concentration of work to some station staff, and reduce the amount of work. It is an object of the present invention to provide an information communication system, a communication method of the information communication system, and a portable terminal capable of reducing inequality and improving work efficiency and speed.

[0009]

An information communication system according to the present invention comprises a plurality of portable terminals carried by a station staff movable in a station, and a higher-level device for communicating information with the portable terminals. The first mobile terminal includes a first mobile terminal in which the terminal issues a broadcast instruction, and a second mobile terminal to which a broadcast from a higher-level device is notified based on the broadcast instruction from the first mobile terminal. A first transmitting means for transmitting a broadcast instruction by the first mobile terminal; and a response from the plurality of second mobile terminals obtained in response to the transmission by the first transmitting means. A first output unit for outputting a list of contents, and a second transmission unit for transmitting selection contents of the second portable terminal to which a response request is made from a list of response contents output by the first output unit. Wherein the second mobile terminal comprises:
Second output means for outputting the content of the broadcast from the higher-level device; third transmission means for transmitting a response based on the content of the broadcast output from the second output means; And a third output means for outputting a response request from the first mobile terminal, which is obtained in response to the transmission by the third transmission means. A fourth transmitting means for transmitting the broadcast to the second portable terminal which performs the broadcast on the basis of the instruction of the broadcast, and the fourth transmission means obtained in response to the transmission by the fourth transmission means. Generating means for generating a list of response contents from the second mobile terminal; fifth transmitting means for transmitting the list of response contents generated by the generating means to the first mobile terminal; 5 obtained in response to the transmission by the transmitting means of No. 5 above. Comprising a sixth transmission means for transmitting a corresponding request to the second mobile terminal selected by the mobile terminal.

An information communication system according to the present invention comprises a plurality of portable terminals carried by a station worker who can move in a station, and a higher-level device for communicating information with the portable terminals. A first mobile terminal that issues instructions,
And a second mobile terminal that is notified of a broadcast from a higher-level device based on a broadcast instruction from the mobile terminal. The first mobile terminal transmits a broadcast instruction to the first device. Transmitting means, a first output means for outputting a list of contents of responses from the plurality of second mobile terminals, obtained in response to the transmission by the first transmitting means, and a first output means And second transmission means for transmitting selection contents of the second mobile terminal that makes a response request from the list of response contents output by the second mobile terminal. Second output means for outputting the content of the broadcast, third transmission means for transmitting a response based on the content of the broadcast output from the second output means, and response to the transmission by the third transmission means. The response request from the first mobile terminal A first storage unit for storing the group of the second mobile terminals that perform simultaneous broadcast determined by a responsible position, a responsible device, and the like; Fourth transmitting means for transmitting a broadcast to a predetermined group of the second mobile terminals stored in the first storage means based on a broadcast instruction from the first mobile terminal And a second storage unit for storing the first mobile terminal that has issued the broadcast instruction, and a second storage unit that is obtained in response to the transmission by the fourth transmission unit. Generating means for generating a list of response contents, and fifth transmitting means for transmitting the list of response contents generated by the generating means to the first portable terminal stored in the second storage means When,
And a sixth transmission means for transmitting a response request to the second mobile terminal selected by the first mobile terminal, which is obtained in response to the transmission by the fifth transmission means.

An information communication system according to the present invention comprises a plurality of portable terminals carried by a station worker who can move in a station, and a higher-level device for communicating information with the portable terminals. A first mobile terminal that issues instructions,
And a second mobile terminal to be notified of the simultaneous broadcast from the higher-level device based on the broadcast instruction from the mobile terminal of the first mobile terminal. The broadcast instruction from the first mobile terminal is transmitted to the higher-level device. A first transmitting means for transmitting, and a plurality of the second portable terminals which perform the simultaneous broadcast by the higher-level device based on the broadcast instruction transmitted by the first transmitting means. Second transmitting means for transmitting a broadcast, first output means for outputting the content of the simultaneous broadcast from the higher-level device transmitted by the second transmitting means to the plurality of second portable terminals, Third transmission means for transmitting a response based on the contents of the broadcast output from the first output means from the second portable terminal to the higher-level device; and the third transmission means transmitted by the third transmission means. The list of the response contents from the plurality of second mobile terminals is listed in the upper Generating means for generating a list of the response contents generated by the generating means from the higher-level device to the first portable terminal; and transmitting by the fourth transmitting means. Second output means for outputting a list of response contents from the plurality of second mobile terminals to the first mobile terminal, and a response request from the list of response contents output by the second output means. Transmitting means for transmitting the selected content of the second mobile terminal performing the above from the first mobile terminal to the host device, and selecting the second mobile terminal transmitted by the fifth transmitting means. A sixth transmission means for transmitting a response request to the second mobile terminal selected by the higher-level device based on the content.

An information communication system according to the present invention comprises a plurality of portable terminals carried by a station worker who can move in a station, and a higher-level device for communicating information with the portable terminals. Storage means for storing the operation status of each mobile terminal by the higher-level device, first transmission means for transmitting an inquiry as to whether or not the higher-level device can handle the plurality of mobile terminals; and first transmission means On the basis of the response as to whether the mobile terminal is compatible
A second transmitting unit that reads out the operating status of the portable terminal that can be supported by the higher-level device from the storage unit, and transmits a response request to the mobile terminal whose operating status is low.

[0013] An information communication system according to the present invention comprises a plurality of portable terminals carried by a station staff movable in a station, and a higher-level device for communicating information with the mobile terminal. A first output unit that outputs an inquiry as to whether or not it is possible from the first device; a first transmission unit that transmits a response based on the inquiry as to whether or not it is possible to be output from the first output unit; A second output unit for outputting a response request obtained in response to the transmission by the first transmission unit, wherein the host device stores an operation status of each mobile terminal obtained from each of the mobile terminals Means, a second transmitting means for transmitting an inquiry as to whether or not the portable terminal can be supported, and a portable telephone which is obtained from the portable terminal and which is obtained in response to the transmission by the second transmitting means. Generate terminal list Generating means, and determining means for determining a response request to the mobile terminal having a low operating status based on the operating status stored in the storage unit for each of the compatible mobile terminals generated by the generating unit, And a third transmitting means for transmitting a response request to the portable terminal determined by the determining means.

[0014]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, a first embodiment of the present invention will be described with reference to the drawings.

FIG. 1 shows an entire information communication system as a station radio system for monitoring and controlling the status of station equipment such as an automatic ticket vending machine, an automatic ticket gate, and an automatic payment machine installed at a railway station. FIG. 3 is a block diagram illustrating a configuration.

This station service radio system is composed of railway stations A to
Large and medium-sized stations (station A) and relatively small stations via a plurality of wireless exchanges 1 installed together with a private branch exchange E that handles a dedicated line (voice system) for each N (Station B).

Each of the stations A to N is connected to a station management center (host computer) 7 via a LAN (data system).

An automatic ticket vending machine that automatically issues a ticket upon receipt of money from a user inside and outside the station premises, and an automatic ticket gate that permits a user to pass upon receipt of a regular ticket or a regular ticket. A predetermined number of station service equipment 5 such as an automatic payment machine for performing a fare adjustment for a shortage at the time of commuting after receiving a ticket and a ticket are provided.

The station equipment 5 is located near the station equipment 5.
An intercom 6 for receiving a call by the user when a trouble occurs in the system is provided.

One mobile terminal 4 is assigned to each station worker working in the system, and the positions of all the mobile terminals 4 in the communication area of the base station 3 connected to the wireless switching system 1 are monitored. .

The ID numbers of all the mobile terminals 4 in the system, the working hours of each station staff, and the base station I as the area to which they belong
The grouping as the assigned data such as D, job type, assigned device, and work area (assigned area) is managed in the database of the station service equipment control device 2 and stored in a rewritable manner. Further, other groups and adjacent base station IDs used for performing the re-notification are also managed in the database of the station equipment control device 2 and stored in a rewritable manner.

FIG. 2 is a block diagram showing a system configuration of the station radio system for each station.

When a trouble such as a ticket jam occurs in the station service equipment 5 such as an automatic ticket vending machine, an automatic ticket gate, an automatic checkout machine, or the call button of the intercom 6 is pressed by the user, the data compiling machine 9 and the station Station fault portable terminal 4 is notified of the equipment failure information and the call via administrative equipment control device 2, wireless exchange 1, and base station 3.

The automatic ticket gate is an automatic ticket gate controller 5
a, and is monitored by a monitoring panel 5b connected to the automatic ticket gate controller 5a.

Further, a speaker S for private broadcast and a telephone T for communication are connected to the wireless exchange 1.

The station equipment control device 2 and the wireless switch 1 are connected via a control (TCP / IP), a push button line, and a digital mail line.

Thus, the station staff grasps the place where the trouble has occurred and the situation concerning the trouble, inputs an operation for clearing the trouble via the portable terminal 4, and performs customer service by voice communication via the intercom 6. .

Also, in the station equipment 5 such as an automatic ticket vending machine, an automatic checkout machine, an automatic ticket gate, etc., the status information, the model, the number machine, etc. of the station equipment 5 in which various abnormalities occur during operation are obtained. The information is coded according to the contents and is sent to the station service equipment control device 2 through the data totaling machine 9.

FIG. 3 is a block diagram showing a hardware configuration of the entire system according to this embodiment.

The essential components in this block diagram are the wireless switch 1, the station equipment control device 2, the base station 3, the portable terminal 4, and the station management center 7.

Here, the radio switch 1 is connected to each base station (K1
To K3) 3,..., Connected to the data communication unit (M1
.., M3) 1a,..., A data communication unit (E1) 1a connected to the station service equipment control device 2, a nonvolatile storage unit 1b in which a control program and the like are stored, and a control unit 1d for controlling the entire wireless switchboard 1. , And a storage unit 1c for storing data.

FIG. 4 is a block diagram showing a system configuration for each station related to the station service equipment control device 2 and the station service radio system.

Here, the station service equipment control device 2 includes a data communication unit (B) 2e connected to the wireless exchange 1, a data communication unit (A) 2a connected to the station management center 7, and a data compiling unit. 9 connected to the data communication unit (C) 2
p, a secondary storage unit 2b as a database in which a control program and the like are stored, a control unit 2d for controlling the station service equipment control device 2 as a whole, a storage unit 2c for data storage, and each station service managed It has a display unit 2m for displaying the state of the device 5 and the like, and an input unit 2n for inputting an instruction and the like to each managed station service device 5 and the like.

The secondary storage unit 2b stores broadcast members, telephone numbers, supportability, location (base station ID), and the like based on terminal IDs as ID numbers assigned to all portable terminals 4 in the system. The gender and the like are registered, and the terminal ID of the broadcast requester is registered.

The secondary storage unit 2b has a broadcast member table 11 in which terminal IDs of a plurality of portable terminals 4 as broadcast members are registered, and a telephone in which a telephone number of each portable terminal 4 is registered. Number table 12, correspondence availability table 1 in which whether or not correspondence is possible for each mobile terminal 4 is registered
3. Position information table 14 in which the position (base station ID) of each mobile terminal 4 is registered, gender table 15 in which the gender of the station staff is registered for each mobile terminal 4, terminal of the requester who requested the simultaneous broadcast A database storing a broadcast requester table 16 in which an ID is registered is provided.

FIG. 5 is a block diagram showing a hardware configuration of the base station 3. As shown in FIG.

Here, the base station 3 includes a data communication unit 3d connected to the radio switch 1, a radio communication unit 3a connected to the antenna a1, a non-volatile storage unit 3b storing a control program and the like, and a base station. The station 3 includes a control unit 3e for controlling the entire station 3 and a storage unit 3c for storing data.

FIG. 6 is a block diagram showing a hardware configuration of the portable terminal 4. As shown in FIG.

The portable terminal 4 has a control unit 4g such as a CPU for controlling the whole of the portable terminal 4, a nonvolatile storage unit 4i for storing a control program and the like connected to the control unit 4g, Storage unit 4j, a wireless communication unit 4b connected to the antenna a2, a buzzer unit 4h for notification,
It comprises a voice conversion unit 4d for converting voice, a voice input unit (microphone unit) 4f, a voice output unit (speaker unit) 4e, an input unit 4c for inputting an instruction, and a display unit 4a for displaying guidance and the like. The sound conversion unit 4d converts sound from a sound input unit (microphone unit) 4f into an electric signal, or converts an electric signal and outputs sound from a sound output unit (speaker unit) 4e.

The display unit 4a displays a list of answers to the simultaneous broadcast (mobile terminal display list) when the simultaneous broadcast is performed from the portable terminal 4, as shown in FIG. ing. For example, a telephone number, a current location, a gender, and availability of a response are displayed for station staff members.

FIG. 8 is a block diagram showing a hardware configuration of the station management center 7. As shown in FIG.

The station management center 7 includes a control unit 7d such as a CPU for controlling the entire station management center 7, and a control unit 7d.
d, a non-volatile storage unit 7f storing a control program and the like, a storage unit 7g for data storage, a data communication unit 7e connected to the station service equipment control device 2, a backup unit 7a for backup, Input unit 7 for inputting instructions
c, a display unit 7b for displaying guidance and the like.

The secondary storage unit 2b of the station service equipment control device 2
Will be described with reference to FIGS. 9 and 10 (a) to (f). FIG.
FIG. 9 illustrates base stations distributed in various areas in a station, where station A has nine base stations B1,.
Are arranged.

A storage example of each table based on such conditions will be described with reference to FIGS.

That is, FIG. 10A shows the broadcast member table 11, in which the terminal IDs "T1, T2,
T3, T4,... "Are stored.

FIG. 10B shows the telephone number table 12 in which each terminal ID (T1, T2, T3, T3
4, T5, T6,...) Are stored.

FIG. 10C shows the above-mentioned correspondence availability table 13 in which each terminal ID (T1, T2, T3, T3
4, T5, T6,...) Are stored.

FIG. 10D shows the position information table 14, in which each terminal ID (T1, T2, T3, T3
4, base station IDs (B1, B2, B3, B4,...) As position information corresponding to T5, T6,.

FIG. 10 (e) shows the gender table 15 in which each terminal ID (T1, T2, T3, T4,
T5, T6,...) Are stored.

FIG. 10 (f) shows the broadcast requester table 16 and the terminal ID of the broadcast requester.
(Tx) is stored.

The contents of the broadcast member table 11 and the telephone number table 12 are stored in advance, and the contents of the position information table 14 are changed in accordance with the movement of the station staff having the portable terminal 4. It is supposed to be. The contents of the correspondence availability table 13 and the contents of the gender table 15 are set based on a response from the mobile terminal 4.

Next, the portable terminal (terminal ID "T1")
The process performed when the station worker having No. 4 moves to a different base station (from B2 to B1: see FIG. 9) will be described with reference to the flowchart shown in FIG. For example, in this case, it is assumed that the base station ID “B2” is stored in the position information table 14 corresponding to the terminal ID “T1”.

In this state, the station staff having the portable terminal 4 with the terminal ID "T1" moves from the base station B2 to the base station B1.
(ST1). Then, the base station B1 receives the terminal ID.
When detecting that the portable terminal 4 of “T1” has entered the radio wave range (ST2), the base station I of this terminal ID “T1” is detected.
Notifying the station service equipment control device 2 of the movement to D “B1” via the wireless exchange 1 (ST3, 4). With this notice,
The station service equipment control device 2 uses the terminal ID in the position information table 14.
The base station ID corresponding to "T1" is updated to "B1" (ST5).

Next, the processing when the station staff having the portable terminal (terminal ID “Tx”) 4 located at the base station B1 notifies the simultaneous broadcast as an emergency notification (accident notification) will be described.
This will be described with reference to the flowchart shown in FIG. The terminal ID “Tx” is a portable terminal other than the terminal IDs (T1 to T5).

That is, when an accident occurs (ST11) and this accident is discovered by the station staff, the portable terminal at hand (terminal I)
D “Tx”) 4 is notified (issued) to the station service equipment control device 2 via the wireless switch 1 (ST1).
2).

The station service equipment control device 2 receiving the accident notification
Issues a broadcast to members registered in the broadcast requester table 11 (ST13). That is, the terminal I for each member registered in the broadcast requester table 11
D, and finds the terminal ID “T1, T2, T
3, T4, T5 "is notified to the wireless switch 1 of a line connection request to the mobile terminal 4 (see the telephone number table 12).

Further, the station service equipment control device 2 obtains a terminal ID from the telephone number of the portable terminal (terminal ID "Tx") 4 which has notified the accident (see the telephone number table 12), and collects the obtained terminal IDs all at once. It is registered in the broadcast requester table 16 (ST13).

Next, the portable terminal 4 possessed by each station staff,...
Is notified of the simultaneous broadcast, and the portable terminals 4,... Are notified that the simultaneous broadcast has been notified (the display unit 4a of the portable terminal 4).
(ST14).

Each station staff receiving the simultaneous notification returns to the station service equipment control device 2 by inputting from the input section 4c of the portable terminal 4 whether or not it is possible to cope with the occurred accident (S).
T15).

The station service equipment control device 2 uses the portable terminal (terminal ID “T1, T2, T3, T4, T
5)) Register the information (correspondence / impossibility) returned from 4 in the correspondence availability / non-allowance table 13 (ST16).

That is, when a response event to a simultaneous broadcast such as an emergency notification occurs, the station service equipment control device 2 sends the information returned from the mobile terminal 4 of each station staff based on the corresponding terminal ID (corresponding to / Not possible) is registered in the correspondence possible / not possible table 13. For example, correspondence is registered for the terminal ID (T1, T3, T4), and correspondence is registered for the terminal ID (T2, T5).

The station equipment control device 2 searches the telephone number table 12 based on the terminal ID registered in the simultaneous information requester table 16 and extracts the telephone number of the portable terminal (terminal ID “Tx”) 4. A display list of responders is transmitted to the telephone number (accident reporter) (ST17).

The mobile terminal (terminal ID) that transmitted the accident notification
The data (responder display list) sent to the “Tx”) 4 is displayed on the display unit 4a of the portable terminal 4 (FIG. 7).
(ST18).

By displaying the display contents for each purpose, and further selecting the purpose (current position, gender, etc.), it is possible to sort and display the contents (for example, to find the nearest person from the accident site) (see FIG. 1). ST19).

[0065] A person corresponding to the purpose is found from the displayed list, and the person is selected (ST20).

The terminal ID of the person selected from the portable terminal (terminal ID “Tx”) 4 is transmitted to the station equipment control device 2 (ST 21).

The station service equipment control device 2 obtains the terminal ID of the corresponding person.
, And based on the terminal ID, the telephone number table 1
2 to find a telephone number corresponding to the person concerned, and issue a request notice to the telephone number destination (ST22).

A request notification is displayed on the portable terminal 4 of the person concerned (ST23).

The person rushes to the accident site (ST2)
4).

For example, as the nearest station staff, base station B
One station staff member "A" is selected and notified, or the station staff member "C" of the base station B4 is selected and notified for female.

Next, the process of transmitting the display list of respondents to the simultaneous broadcast requester by the station service equipment control device 2 (the process of the above step 17) will be described with reference to the flowcharts of FIGS.

First, the station service equipment control device 2 searches the telephone number table 12 based on the terminal ID registered in the simultaneous information requester table 16 and searches the terminal ID “T
x ”to the mobile terminal 4
(See telephone number table 12) (ST3).
1).

Further, the radio switch 1, the base station ID "B1"
Base station 3 and mobile terminal 4 with terminal ID “Tx” are in line connection waiting states (ST32, 33, 3).
4).

Accordingly, a line connection request from the station service equipment control device 2 is notified to the portable terminal 4 having the terminal ID “Tx” via the radio switch 1 and the base station 3 having the base station ID “B1” (ST35, 36, 37, 38, 39).

Further, the station equipment control device 2, the radio switch 1, the base station 3 with the base station ID "B1", and the terminal ID "Tx"
Are in a waiting state for completion notification (ST40, 41, 42).

The connection completion notification from the portable terminal 4 having the terminal ID “Tx” is transmitted to the base station 3 having the base station ID “B1”.
The station service equipment control device 2 is notified via the wireless exchange 1 (ST43, 44, 45, 46, 47, 48).

According to this connection completion notification, the display list of the responders from the station service equipment control device 2 is transmitted to the portable terminal 4 having the terminal ID “Tx” via the wireless exchange 1 and the base station 3 having the base station ID “B1”. Notified (ST49, 50, 51, 5
2).

As described above, in the station service radio system, when information such as emergency contact is notified to a station staff using a mobile phone or the like, for example, when a device failure occurs, the station staff to which the mobile terminal is assigned is notified at a time. Is performed, if a response request is made in the first-come-first-served order in which the response notification is returned, there is a possibility that a station staff far from the place where the faulty device has occurred may be selected. Such inability to respond quickly can be prevented. As a result, it is possible to select a corresponding person (response requester) according to the purpose of requesting a response, thereby reducing waste and improving operational efficiency.

That is, the contents of replies (current position information, correspondence availability information, etc.) from a plurality of respondents to the notification of the simultaneous broadcast are displayed in a list on the portable terminal which has performed the simultaneous broadcast, and the list can be used to respond. In this case, the responder is selected and a response request is notified.

Thus, it is possible to flexibly respond to an event that has occurred by using data such as gender and current location information, instead of simply selecting responders based on whether or not the responder list is available. .

Next, a second embodiment will be described with reference to the drawings.

In this case, since FIG. 1 to FIG. 6, FIG. 8, and FIG. 9 are almost the same, the same reference numerals are given and the description is omitted. However, the contents of the table stored in the secondary storage unit 2b in FIG. 4 are different, and will be described with reference to FIGS.

In the secondary storage unit 2b, based on the terminal ID as an ID number assigned to all the mobile terminals 4 in the system, each assigned data such as assigned job, assigned device, assigned area (held area), etc. Grouping, telephone numbers, work records, locations (base station IDs), and the like are registered.

In the secondary storage unit 2b, a group table 21 in which groups for each of the plurality of portable terminals 4 are registered,
A telephone number table 22 in which telephone numbers for each portable terminal 4 are registered, a work record table 23 in which terminal IDs and work levels for work time are registered, and a position (base station ID) for each portable terminal 4 are registered. Position information table 2
4 is provided.

The secondary storage unit 2b of the station service equipment control device 2
Will be described with reference to FIGS. 9 and 16.

For example, when the grouping of the portable terminals 4 is performed for each area in charge (post), the group table 21 stores the terminal IDs (T1, T2) as a group A as shown in FIG. , T3, T4) are stored, and as a group B, the terminal IDs (T2, T3, T4)
5, T6) are stored.

FIG. 16B shows the telephone number table 22 in which each terminal ID (T1, T2, T3, T
4, T5, T6,...) Are stored.

FIG. 16C shows the work record table 23, in which each terminal ID (T1, T2, T3, T
4, T5, T6,...) Are stored.

FIG. 16 (d) shows the position information table 24, where each terminal ID (T1, T2, T3, T
4, base station IDs (B1, B2, B3, B4,...) As position information corresponding to T5, T6,.

The work levels are five levels from 1 to 5, which mean progressively higher-level work, and are the degree of difficulty of the work assigned to each work. For example, in an automatic ticket vending machine, the work level 1 is for replenishing rolls (paper), the work level 2 is for replenishing bills, the work level 3 is for dealing with a shortage of coins, the work level 4 is for clearing a paper jam, and the work level 5
Indicates cancellation / reissue processing due to erroneous issuance.

Further, the secondary storage unit 2b is provided with a correspondence candidate list 25 in which points corresponding to the workload of each candidate (member) to which a response can be made are registered. As shown in FIG. 17, a score (corresponding to the operation status of the portable terminal 4) is registered in the correspondence candidate list 25 in correspondence with the terminal ID.

This score is calculated as follows: “the score of each member (integer value)
= Σ (K / work level) ”, which is calculated from the total of work levels in minutes. For example, K is 50.

The calculation of such a score will be described.

For example, now, the portable terminal 4 whose terminal ID is T1
When there is a response indicating that the response is possible, the station service equipment control device 2 responds to the terminal ID (T1) in the work record table 23 and the work level (work level 4 for 4 minutes, 15
The work level 5) per minute is read out, the score is calculated based on the above equation, and the calculation result is registered in the correspondence candidate list 25.

Next, station equipment 5 such as an automatic ticket vending machine in the radio range of the base station 3 having the base station ID "B1" shown in FIG.
The process performed when the notification of the device failure (device failure, occurrence of an accident) is notified will be described with reference to the flowcharts shown in FIGS. 18, 19, and 20.

That is, the base station 3 having the base station ID “B1”
When a trouble such as a ticket jam occurs in the station service equipment 5 as an automatic ticket gate within the radio wave range of or when the call button of the intercom 6 is pressed by the user, the equipment failure information is transmitted via the data tallying machine 9. The station service equipment control device 2 is notified. By this notification, the station service equipment control device 2
Determines the occurrence of an information notification event such as a device failure report (emergency report) (ST61), and assigns the base station (B1) 3 where the contacted station equipment 5 (automatic ticket gate) is installed to the area in charge (ST61). The group to be held, ie, group A, is selected as the notification destination group (ST62), and the corresponding terminal ID is searched from the group table 11 ((a) in FIG. 16) (T1, T2, T3, T4) (ST63). , The base station ID where each terminal ID is located is stored in the location information table 14.
(ST64). Next, the station service equipment control device 2 searches for the terminal ID “T1, T2, T3, T4”.
The wireless switching device 1 is notified of the line connection request to the mobile terminal 4 (see the telephone number table 12) (ST65).

Further, the radio switch 1, the base station ID "B1,
B2, B3 "base station 3, terminal ID" T1, T2, T
The mobile terminal 4 of “3, T4” is in a line connection waiting state (ST66, 67, 68).

Accordingly, the line connection request from the station service equipment control device 2 is notified to the portable terminal 4 having the terminal ID “T1, T4” via the wireless switch 1 and the base station 3 having the base station ID “B1”. The wireless exchange 1 is notified to the portable terminal 4 with the terminal ID “T2” via the base station 3 with the base station ID “B2”,
The mobile terminal 4 having the terminal ID “T3” is notified via the wireless exchange 1 and the base station 3 having the base station ID “B3” (ST6).
9, 70, 71, 72, 73).

Further, the station equipment control device 2, the radio switch 1, the base station 3 with the base station ID "B1, B2, B3" and the portable terminal 4 with the terminal ID "T1, T2, T3, T4" are completed. It is in a notification waiting state (ST74, 75,
76).

The connection completion notification by the portable terminal 4 with the terminal ID “T1, T4” is sent to the station equipment control device 2 via the base station 3 with the base station ID “B1” and the radio switch 1, and The connection completion notification by the portable terminal 4 with the ID “T2” is notified to the station service equipment control device 2 via the base station 3 with the base station ID “B2” and the wireless switch 1, and the terminal ID “T2”.
The connection completion notification by the portable terminal 4 of "3" is the base station ID.
The station service equipment control device 2 is notified via the base station 3 of “B3” and the wireless switchboard 1 (ST77, 78, 79, 80,
81, 82).

According to the connection completion notification, the communication of the equipment failure as the content of the emergency communication from the station service equipment control device 2 is performed.
The wireless exchange 1 is notified to the portable terminal 4 having the terminal ID “T1, T4” via the base station 3 having the base station ID “B1”, and the terminal is transmitted via the wireless exchange 1 and the base station 3 having the base station ID “B2”. The mobile terminal 4 having the ID “T2” is notified,
The terminal ID “T” is transmitted via the base station 3 having the base station ID “B3”.
3 "(ST83, 84, 8).
5, 86).

This notification is displayed on the display unit 4a of each portable terminal 4 and is notified by the buzzer unit 4h. Based on this display, the terminal ID “T1, T2, T
The station staff who has the portable terminal 4 of "3, T4" inputs a response through the input unit 4c if available (ST87).

As a result, a response from the portable terminal 4 having the terminal ID “T1, T4” is notified to the station service equipment control device 2 via the base station 3 having the base station ID “B1” and the radio switch 1, and The connection completion notification by the portable terminal 4 with the ID “T2” is notified to the station service equipment control device 2 via the base station 3 with the base station ID “B2” and the wireless switch 1, and the terminal ID “T3”
Of the connection completion by the portable terminal 4 of the base station ID “B
The station service equipment control device 2 is notified via the base station 3 of 3 "and the wireless switch 1 (ST88, 89, 90, 91).

Therefore, the station service equipment control device 2 notifies the terminal ID “T1, T2,
Waiting for a response from the portable terminal 4 at "T3, T4" (ST92), and when a response is received within a predetermined time (ST9).
1) If this response can be handled (ST93), it is registered in the correspondence candidate list 17 (ST94). The station service equipment control device 2 uses the terminal ID registered in the correspondence candidate list 17.
The work level in the minute unit corresponding to
, And the score is calculated based on the above-described formula and registered in the correspondence candidate list 17 (ST95).

Then, the station service equipment control device 2 executes step 8
When a predetermined time elapses after the notification by No. 3 is made, the reception of the response is terminated, the registered contents of the correspondence candidate list 17 are sorted in ascending order of the score (ST96), and the registered contents are selected from those with the smallest score (ST97). ).

Then, the station service equipment control device 2 issues a request for a corresponding process to the portable terminal 4 of the selected terminal ID.

For example, if terminal IDs “T1, T3, T4, T2” are registered in correspondence candidate list 25 in ascending order of score, station service equipment control device 2 selects terminal ID “T1, T3, T4, T2” when selecting one. When a request notification is issued to the mobile terminal 4 of “T1” and two persons are selected, a request notification is issued to the mobile terminal 4 of the terminal ID “T1, T3” and three persons are selected.
When a request notification is issued to the mobile terminal 4 having the terminal ID “T1, T3, T4” and four persons are selected, the terminal ID “T1, T4
3, T4, T2 ".

The fact that the terminal has been selected for the corresponding process via the wireless exchange 1 and the base station 3 having the base station ID "B1"
The mobile terminal 4 of “T1, T4” is notified, and the terminal ID is transmitted via the wireless exchange 1 and the base station 3 of the base station ID “B2”.
The notification is sent to the portable terminal 4 of “T2”, and is sent to the portable terminal 4 of the terminal ID “T3” via the wireless exchange 1 and the base station 3 with the base station ID “B3” (ST98, 99, 100, 1).
01).

As a result, the terminal ID “T1, T2,
The portable terminal 4 at “T3, T4” is notified that the corresponding process has been selected.

[0110] This request notification is notified to the portable terminal 4 of the person concerned and displayed.

On the basis of this display, the pertinent person rushes to the accident site.

As described above, in the station radio system, when notifying station staff of information such as notification of equipment failure using a mobile phone or the like, station staff with a low frequency are notified based on the work frequency (number of times) of station staff. It is designed to select a response from.

That is, a function is provided for statistically equalizing the number of responses in the work associated with the occurrence of an accident.

As a result, it is possible to eliminate the bias of the number of work in the member and to equalize the frequency of work.
As a result, the degree of fatigue of some workers can be reduced, inequality in the amount of work can be reduced, and work efficiency and speed can be improved.

[0115]

As described above, according to the present invention, it is possible to sort and display a method of displaying a response notice to a simultaneous broadcast on a portable terminal according to a plurality of purposes. Information communication system capable of requesting the selection of a person and a method of reporting the information communication system.

Further, according to the present invention, the deviation of the number of work of each station staff can be eliminated, the frequency of work can be equalized, the degree of fatigue caused by concentration of work to some station staff can be reduced, and the work amount can be reduced. It is possible to provide an information communication system and a communication method for the information communication system, which can reduce inequality and increase efficiency and speed of work.

[Brief description of the drawings]

FIG. 1 is a block diagram showing the overall configuration of a station service radio system according to an embodiment of the present invention.

FIG. 2 is a block diagram illustrating a station configuration of the station radio system.

FIG. 3 is a block diagram showing a hardware configuration of the entire system.

FIG. 4 is a block diagram showing a system configuration for each station related to the station service device control device and the station service wireless system.

FIG. 5 is a block diagram showing a hardware configuration of a base station.

FIG. 6 is a block diagram showing a more specific configuration of the portable terminal.

FIG. 7 is a view showing a portable terminal display list for simultaneous broadcast on a display unit of the portable terminal.

FIG. 8 is a block diagram showing a hardware configuration of a station management center.

FIG. 9 is a diagram illustrating a base station in a station.

FIG. 10 is a view for explaining an example of storage of each table in a secondary storage unit.

FIG. 11 is a flowchart for explaining processing when a station worker having a mobile terminal moves to a different base station.

FIG. 12 is a flowchart for explaining processing when a simultaneous broadcast as an emergency contact is notified (accident notification).

FIG. 13 is a flowchart illustrating a process of transmitting a display list of respondents to a broadcast requester by the station service equipment control device.

FIG. 14 is a flowchart illustrating a process of transmitting a display list of respondents to a broadcast requester by the station service equipment control device.

FIG. 15 is a block diagram showing a system configuration for each station related to the station service device control device and the station service wireless system.

FIG. 16 is a diagram illustrating a storage example of each table in a secondary storage unit.

FIG. 17 is a view for explaining a correspondence candidate list in a secondary storage unit.

FIG. 18 is a flowchart for explaining processing when notification of a device failure is notified.

FIG. 19 is a flowchart for explaining processing when notification of a device failure is notified.

FIG. 20 is a flowchart for explaining processing when notification of a device failure is notified;

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 ... Wireless switchboard 2 ... Station service equipment control device 3 ... Base station 4 ... Portable terminal 5 ... Station service equipment 6 ... Interphone 7 ... Station management center 9 ... Data compiling machine

 ──────────────────────────────────────────────────続 き Continued on the front page F term (reference) 5K015 AA00 AB00 BA00 CA03 CA06 5K067 AA21 BB04 BB21 BB44 CC13 DD23 DD24 EE02 EE10 EE12 EE16 FF02 FF03 FF23 HH21 HH22 HH23 JJ53 JJ64

Claims (8)

[Claims] 1. A first mobile terminal comprising: a plurality of mobile terminals carried by a station staff movable within a station; and a higher-level device for communicating information with the mobile terminal, wherein the mobile terminal issues a broadcast instruction. A portable terminal, and a second portable terminal to be notified of the simultaneous broadcast from the higher-level device based on the broadcast instruction from the first portable terminal. First transmission means for transmitting the instruction of the first transmission means, and first output means for outputting a list of the response contents from the plurality of second mobile terminals obtained in response to the transmission by the first transmission means; And a second transmitting means for transmitting selection contents of the second mobile terminal for making a response request from the list of response contents outputted by the first output means, wherein the second mobile terminal comprises: Second output means for outputting the contents of the broadcast from the host device A third transmitting means for transmitting a response based on the content of the broadcast output from the second output means; and the first portable terminal obtained in response to the transmission by the third transmitting means. And a third output means for outputting a response request from the first mobile terminal, based on an instruction for simultaneous broadcast from the first mobile terminal,
A fourth transmitting means for transmitting a broadcast to the second mobile terminal performing the broadcast; and a fourth transmitting means for receiving the broadcast from the second mobile terminal obtained in response to the transmission by the fourth transmitting means. Generating means for generating a list of response contents; fifth transmitting means for transmitting the list of response contents generated by the generating means to the first portable terminal; and transmitting the list by the fifth transmitting means. An information communication system, comprising: sixth transmission means for transmitting a response request to the second mobile terminal selected by the first mobile terminal, which is obtained in response. 2. A mobile communication system comprising: a plurality of mobile terminals carried by a station staff movable within a station; and a higher-level device for communicating information with the mobile terminals, wherein the mobile terminals issue a broadcast instruction. A portable terminal, and a second portable terminal to be notified of the simultaneous broadcast from the higher-level device based on the broadcast instruction from the first portable terminal. First transmission means for transmitting the instruction of the first transmission means, and first output means for outputting a list of the response contents from the plurality of second mobile terminals obtained in response to the transmission by the first transmission means; And a second transmitting means for transmitting selection contents of the second mobile terminal for making a response request from the list of response contents outputted by the first output means, wherein the second mobile terminal comprises: Second output means for outputting the contents of the broadcast from the host device A third transmitting means for transmitting a response based on the content of the broadcast output from the second output means; and the first portable terminal obtained in response to the transmission by the third transmitting means. A third output means for outputting a response request from the first mobile terminal, wherein the higher-level device stores a group of the second mobile terminals performing simultaneous broadcast determined by a position in charge, a device in charge, and the like. Based on an instruction for simultaneous broadcasting from the first mobile terminal,
Fourth transmission means for transmitting a broadcast to the second mobile terminals of a predetermined group stored in the first storage means, and the first transmission means for instructing the simultaneous broadcast A second storage unit for storing the portable terminal, a generating unit for generating a list of the contents of the response from the second portable terminal obtained in response to the transmission by the fourth transmitting unit, Fifth transmission means for transmitting a list of generated response contents to the first portable terminal stored in the second storage means, and a list obtained in response to transmission by the fifth transmission means. And a sixth transmitting means for transmitting a response request to the second mobile terminal selected by the first mobile terminal. 3. A first mobile terminal comprising: a plurality of mobile terminals carried by a station staff movable within a station; and a higher-level device for communicating information with the mobile terminal, wherein the mobile terminal issues a broadcast instruction. A portable terminal, and a second portable terminal to be notified of the simultaneous broadcast from the higher-level device based on the broadcast instruction from the first portable terminal. And outputs a list of response contents from the plurality of second mobile terminals obtained in response to the transmission, and makes a response request from the output response list. The mobile terminal transmits the selected content, the second mobile terminal outputs the content of the broadcast from the upper device, transmits a response based on the content of the output broadcast, A response request from the first mobile terminal obtained in response And, said host device based on the broadcast instruction from the first mobile terminal,
A broadcast is transmitted to the second mobile terminal that performs the broadcast, and a list of the response contents from the second mobile terminal obtained in response to the transmission is generated. Transmitting a list of responses to the first mobile terminal; transmitting a response request to the second mobile terminal selected by the first mobile terminal, obtained in response to the transmission; An information communication method for an information communication system, comprising: 4. A first mobile terminal comprising a plurality of mobile terminals carried by a station staff movable within a station, and a higher-level device for communicating information with the mobile terminal, wherein the mobile terminal issues a broadcast instruction. A portable terminal, and a second portable terminal to which the simultaneous broadcast from the higher-level device is notified based on the broadcast instruction from the first portable terminal, wherein the simultaneous broadcast from the first portable terminal is performed. A first transmitting means for transmitting the instruction to the higher-level device; and a plurality of the second devices for performing the simultaneous broadcasting by the higher-level device based on the simultaneous broadcast instruction transmitted by the first transmitting means. A second transmitting unit for transmitting a broadcast to the portable terminal; and a content of the broadcast from the higher-level device transmitted by the second transmitting unit is output by the plurality of second portable terminals. First output means, and simultaneous output by the first output means Third transmission means for transmitting a response based on the content of the broadcast from the second mobile terminal to the higher-level device, and response contents from the plurality of second mobile terminals transmitted by the third transmission means Generating means for generating a list of response contents by the higher-level device; fourth transmitting means for transmitting a list of response contents generated by the generating means to the first mobile terminal from the higher-level device; A second output means for outputting, at the first mobile terminal, a list of responses from the plurality of second mobile terminals transmitted by the transmission means, and a response content output by the second output means. A fifth transmitting means for transmitting the selected contents of the second mobile terminal for which a response request is made from the list to the host device from the first mobile terminal; and Based on your mobile device selection There are, and a sixth transmission means for transmitting a corresponding request to above the upper apparatus is selected second mobile terminal, the information communication system, characterized in that. 5. A first mobile terminal comprising: a plurality of mobile terminals carried by a station staff movable in a station; and a higher-level device for communicating information with the mobile terminals, wherein the mobile terminals issue a broadcast instruction. A portable terminal, and a second portable terminal to which the simultaneous broadcast from the higher-level device is notified based on the broadcast instruction from the first portable terminal, wherein the simultaneous broadcast from the first portable terminal is performed. Is transmitted to the upper-level device, and based on the transmitted broadcast instruction, the higher-level device transmits a broadcast to the plurality of second mobile terminals that perform the broadcast at a time. The contents of the broadcast sent from the higher-level device are output from the plurality of second portable terminals, and a response based on the output contents of the broadcast is sent to the second portable terminal.
The mobile device transmits the list of the response contents from the plurality of second mobile terminals transmitted from the plurality of second mobile terminals to the host device. The host device generates the list of the generated response contents from the host device. The first mobile terminal transmits the list of response contents from the plurality of second mobile terminals transmitted to the first mobile terminal, and outputs the list of response contents from the plurality of second mobile terminals. The content of the selection of the second mobile terminal that makes a response request is transmitted from the first mobile terminal to the higher-level device, and the higher-level device is selected based on the transmitted selection of the second mobile terminal. And transmitting a response request to the second mobile terminal. 6. An operating status for each mobile terminal obtained from each of said mobile terminals, comprising a plurality of mobile terminals carried by a station staff movable within the station, and a higher-level device for communicating information with said mobile terminals. And a first transmitting unit that transmits an inquiry as to whether or not the mobile terminal can cope with the plurality of mobile terminals, and a storage unit that is obtained by transmitting the first transmitting unit. Based on the response as to whether or not the mobile terminal is compatible, the operation status of the mobile terminal that can be supported by the higher-level device is read from the storage unit, and a response request is transmitted to the mobile terminal whose operation status is low. An information communication system comprising: 7. An operating status of each mobile terminal obtained from each of the mobile terminals, comprising a plurality of mobile terminals carried by a station staff movable in the station, and a higher-level device for communicating information with the mobile terminals. Is stored in the higher-level device, an inquiry is sent from the higher-level device to the plurality of mobile terminals as to whether or not the mobile terminal can support the mobile terminal. The information communication system, wherein the higher-level device transmits a response request to the mobile terminal with a lower operating status that can be supported, based on the stored operating status for the mobile terminal that can be supported. Reporting method 8. A mobile station, comprising: a plurality of mobile terminals carried by a station worker movable in a station; and a higher-level device that communicates information with the mobile terminal. A first output unit for outputting an inquiry of the following, a first transmission unit for transmitting a response based on an inquiry as to whether or not correspondence is possible, which is output by the first output unit; A second output unit that outputs a response request obtained in response to the transmission, wherein the higher-level device stores an operation status of each mobile terminal obtained from each of the mobile terminals; A second transmitting means for transmitting an inquiry as to whether or not the mobile terminal can be used, and a list of mobile terminals which can be obtained from the mobile terminal and which are obtained in response to the transmission by the second transmitting means. Generation means and this generation Based on the operating status stored in the storage means of each corresponding mobile terminals capable generated by the step,
Information comprising: a judging means for judging a response request to the portable terminal whose operation status is low; and a third transmitting means for transmitting a response request to the portable terminal judged by the judging means. Communications system.