JP2003298774A - Emergency control system, emergency signaling terminal, emergency control center and its system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To request a rescue suited to the condition of an emergency and moderate the uneasiness of an emergency message originator during waiting. <P>SOLUTION: In an emergency, an owner 50 informs an emergency information main center 10 and a sub-center 10A of the emergency occurrence, together with personal information and position information, using a portable terminal 52 (arrow mark F1). A control system 12 in the main center 10 sends an answer message to the portable telephone 52 to inform a message originator that rescue operations are started (arrow mark F2). Based on the described/confirmed contents of the situation (arrow mark F3), it selects an external contact address suited to the situation and makes contact/rescue request/communication, etc., by optical means (arrow mark F4). When an emergency rescuing organization 100 receives a rescue request, it dispatches emergency vehicles, etc., to rescue the owner 50 (arrow mark F5). When an emergency contact address side 110 receives a message, it checks the conditions of the owner 50 (arrow mark 6). <P>COPYRIGHT: (C)2004,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an emergency management method, an emergency transmission terminal, an emergency management center and a system for requesting appropriate rescue when an emergency occurs.

[0002]

[Background Art] In the aging society of Japan, the number of elderly households is increasing as a social phenomenon, and each person is worried about their daily life. Not only when living alone, but when the family lives together, it is unavoidable to spend time alone. For example, at home, this is the case when you are in your room, toilet, or bathroom. Also, when going out, there are cases such as staying in a single room at a hotel or an inn, going out for a walk in a scenic place, or shopping.
At such times, I feel anxious when considering an injury or sudden illness.

Nowadays, due to the spread of mobile phones and PHS, it is possible to make an emergency report from one's room or whereabouts. However, when making an emergency call, the caller makes an emergency medical institution or police. , It is necessary to select the emergency call destination such as a fire engine and dial it. However, in an emergency, it is difficult to operate the dial accurately,
When you cannot speak, you cannot explain the situation. Also, in places where the geography is unknown, such as on the go,
It is also difficult to accurately convey the current location of the caller.

As a notification system when such an emergency is encountered, there is an emergency notification system described in Japanese Patent Laid-Open No. 2001-339536. This is an emergency notification method that, when an emergency such as a sudden illness, a traffic accident, or a fire is encountered, it makes an emergency call to the emergency notification destination and requests the dispatch of an ambulance, site verification, dispatch of a fire engine, etc. A mobile device owned by the person,
And a location information center for receiving emergency information transmitted from the mobile terminal and connecting to the emergency notification destination. Then, the location information center detects the location of the emergency caller based on the emergency notification information transmitted from the mobile terminal carried by the emergency caller, and sends the location of the emergency caller to the emergency notification destination. It is characterized by transferring.

[0005]

However, in the background art as described above, although the information is automatically notified to the emergency notification destination such as the medical institution, the sender does not receive the information as to whether or not the rescue operation is actually started. The caller will be anxious and wait until the rescuer arrives. In addition, it is possible to report to a third party notification destination such as home together with the emergency notification destination, but depending on the content of the emergency situation, it may be sufficient to ask the family or acquaintance to see the situation, It may not always be necessary to dispatch an emergency vehicle.

The present invention focuses on the above points,
It is an object of the present invention to provide an emergency management method, an emergency transmission terminal, an emergency management server, and a system thereof that can request appropriate rescue according to the situation of an emergency and eliminate the anxiety of an emergency caller. To do.

[0007]

In order to achieve the above object, the present invention provides an emergency management for requesting appropriate rescue when the owner of the portable terminal encounters an emergency situation. Received the notification of the occurrence of the emergency together with the personal information of the, notifies the mobile terminal that the notification has been received, confirms the situation of the emergency and selects the external report destination according to the situation, thereby selecting The rescue request is transmitted to the report destination together with the personal information, and the mobile terminal is notified that the rescue request is made.

Another aspect of the present invention is, in emergency management in which an owner of a portable terminal requests appropriate rescue when an emergency situation is encountered, the portable terminal reports the occurrence of an emergency together with personal information and position information of the owner. To notify the mobile terminal that the notification has been received, identify the location of the mobile terminal based on the received location information, confirm the emergency situation, and make an external notification according to the situation and location. It is characterized in that a destination is selected, a rescue request is transmitted to the selected report destination together with the personal information and the location, and the portable terminal is notified that the rescue request is made.

One of the main modes is characterized in that the portable terminal is provided with an alarm output means for informing the outside of the occurrence of an emergency. Another form is characterized in that when an emergency situation calls for the dispatch of an organization having an emergency dispatch system, an emergency response agency close to the specified location is selected and notified. Alternatively, when an emergency situation requires a call to an emergency contact, it is characterized in that a contact having a high priority is selected from among the emergency contacts registered in advance and the notification is made. The above and other objects, features and advantages of the present invention will be apparent from the following detailed description and the accompanying drawings.

[0010]

BEST MODE FOR CARRYING OUT THE INVENTION <Overall Structure> ... Embodiments of the present invention will be described in detail below. First, the overall configuration of the present invention will be described with reference to FIGS. 1 and 2.
FIG. 1 is a basic overall configuration diagram of the present invention, and FIG.
It is a figure which shows the basic operation | movement of this invention. As shown in these figures, the emergency management system of the present invention has an emergency information main center (hereinafter simply referred to as “main center”) 10 having a management system 12 that manages and processes emergency information, and a backup of the main center 10. Emergency information sub-center (hereinafter simply "sub-center") 10A having function, owner 5
The emergency response organization 100, 100A, 100B, ..., Emergency, which rescues the owner at the request of the portable terminal 52 that transmits the occurrence of an emergency to each of the centers by operating 0, the main center 10 or the sub-center 10A It is composed of contacts 110, 110A, 110B, .... There are usually a plurality of mobile terminals 52.

The management system 12 comprises a main server 14 having various databases accumulating information such as registrants and maps, and a plurality of terminal PCs 40 connected to the main server 14 by LAN. When an emergency report is sent, the PC 40 is operated by the operator 38
Operates to communicate with the owner 50 of the mobile terminal 52.

The sub-center 10A basically has a system having a configuration similar to that of the management system 12 of the main center 10, and substitutes for emergency response processing when the main center 10 becomes unable to manage an emergency. It is a thing. Such a sub-center 10A does not necessarily have to be provided, but the function can be enhanced by installing it.
Although only the sub-center 10A is shown in the illustrated example, a larger number of sub-centers may be provided to enhance the backup system.

Emergency response organizations 100, 100A, 100
As B, ..., for example, a care shop, a security company,
There are wireless taxis, fire stations, nursing centers, medical facilities, etc. In addition, emergency contacts 110, 110A, 110B,
... is, for example, a family member, a neighbor, acquaintance / friend, etc. of the owner 50 living together.

The main center 10 and the sub-center 10
A and the mobile terminal 52 are both network-connected via the Internet 90. Of course, the emergency response organizations 100, 100A, 100B, ... And the emergency contacts 110, 110A, 110B, ... May be connected to the Internet 90.

Next, the basic operation of the present invention will be described with reference to FIG. In addition, the owner 50 of the portable terminal 52
Main center to receive emergency help service 1
It is assumed that a contract has been made with 0 in advance and that a use contract with an Internet service provider (not shown) has been concluded in order to use the Internet 90 using the dedicated mobile terminal 52. The main center 10 records the personal information in the registrant database by contract with the holder 50. As a result, when the owner 50 sends the emergency information, the help service from the main center 10 is started. In addition, the mobile terminal 52 includes a main center 1
A dedicated information transmission program for smoothly exchanging information with 0 is installed, and a GPS function for recognizing the position of the mobile terminal 52 is further provided.

First, in the event of an emergency such as a sudden illness, injury, accident, disaster, crime or incident, the owner 50
The mobile terminal 52 is used to perform a predetermined operation to transmit an occurrence of an emergency to the emergency information main center 10 and the emergency information sub-center 10A and transfer personal information and position information (arrow F1).

The main center 10 searches the registrant database from the received information, acquires the information of the sender (holder 50), and notifies the emergency information monitoring operator 38 who is on standby for 24 hours. At the same time, the map database is searched based on the received position information, and the identification of the owner's current position is started. Then, the operator 38 notifies the owner 50 that the emergency notification has been received, and confirms whether the received information is a false notification (arrow F2). The response at this time is either a text message displayed on the display unit of the mobile terminal 52 or a voice message output from the speaker,
Or both are used.

If it is confirmed that the call is not an urgent emergency call, the situation is explained and the situation is confirmed between the portable terminal 52 and the main center 10 to confirm the detailed location (arrow F3). Also in this case, communication by voice or text message is performed. If the owner 50 cannot respond at all, he / she stands still and waits for a call from the main center 10.

At the main center 10, when the situation is confirmed and it is judged that emergency rescue is necessary, the main center 10 reports to an external emergency call destination registered in the database by means of TEL, FAX, mail, etc. ( Arrow F4). As an external emergency call destination, an emergency response organization or facility (eg, ambulance, hospital, nursing center, wireless taxi, fire station, nursing center, etc.) with a dispatch system for emergency vehicles etc. 10
0, 100A, 100B, ..., And emergency contacts (eg, family members, acquaintances and friends in the neighborhood) 110, 110A, 110B ,. In the case of the emergency response organization 100, the organization closest to the location of the mobile terminal 52 is selected as the report destination, and in the case of the emergency contact location, the report is made in accordance with the priority order registered in advance by the holder.
The addressee may be changed depending on the situation of the operator 38.

When the emergency response organization 100 receives the report, based on the location information of the mobile terminal 52 notified from the main center 10, the user goes to the place where the owner 50 waits, that is, the place where the mobile terminal 52 exists. Emergency response such as transporting the owner 50 to an emergency medical facility. Also, when the emergency contact 110 is contacted,
For example, the state of the owner 50 is confirmed by various means such as going to the site, making a call, and sending an email (arrow F6).

<System Configuration> ... Next, an example of the system configuration of this embodiment will be described with reference to FIG.
The emergency information center of this embodiment is composed of two locations, an emergency information main center 10 and an emergency information subcenter 10A. First, as shown in FIGS. 1 and 3, the management system 12 of the main center 10 includes a main server 14 and a plurality of terminal PCs 40 connected to the main server 14 by a LAN and operated by an operator 38. These P
The C40 can share all the functions of the main server 14 described later by network connection, and
Each is provided with a display unit 42 such as a display, an input unit 44 using character input and voice recognition by a keyboard, and an output unit 46 such as a speaker that emits a buzzer sound.

As shown in FIG. 3, the main server 14 of the management system 12 includes an emergency management server 22 that manages various databases as well as general emergency information management and processing, a mail server 24 that sends and receives electronic mail, H
It is distributed and constructed by WWW servers 26 for providing information such as TML, and each of these servers is connected to the Internet 90 via a communication unit 16 such as a modem, TA (terminal adapter), or router. Further, each of these servers 22 to 26 is connected to a large capacity hard disk 30. Of course, the main server 14 is also provided with an input unit 20 such as a keyboard, a display unit 18 such as a display, and an output unit such as a printer or a speaker as required.

The hard disk 30 has (1) a registrant database 32A in which information of registrants is accumulated, and (2)
Map database 32 that accumulates map information and direction information
B, (3) Emergency response organization database 32C that accumulates information on emergency response organizations, (4) Message database 32D that accumulates response messages to senders, (5) Log database 32E that accumulates logs related to emergency information,
In addition to various databases such as (6) registrant information management program 34A for managing information about registrants,
(7) A search program 34B for referring to the various databases and extracting data corresponding to the condition, (8) Based on the position information received from the mobile terminal 52, the mobile terminal 5
Location identification program 34C that identifies the location of 2
(9) Response program 34 for responding to the mobile terminal 52
D, (10) External notification program 34E, (11), which informs the operator 38 of emergency notification reception and various information
Various programs are stored, such as a log creation program 34F for creating a log of reception, response, and response of a notification, and (12) a notification program 34G for making a notification to the emergency response organization 100 and the emergency contact 110.

The registrant database 32A is a collection of information about the holders 50 who have contracted for the help service, and personal information of the registrant (eg contract number, address, age, sex, medical history, medical history, household). Number of people, phone number,
FAX number, terminal e-mail address, etc.), information of emergency contact designated in advance by the registrant (for example, contract number, contact priority order, address, name, relationship, distance from contractor, home phone number, mobile phone number, In addition to the e-mail address, etc., when receiving the regular response service from the main center 10, information about the regular response registrant (for example, contractor number, start date, start time, end date, end time, response) Intervals, etc.) are accumulated.

The map database 32B collects information such as latitude, longitude, graphic information, and directional data, and the emergency response institution database 32C has an emergency dispatch system or facility (for example, a hospital). , Fire department, nursing center, etc.), address, name, telephone number, and other information. Further, in the message database 32D, "inquiry" messages corresponding to various situations such as illness, injury, disaster, accident and crime are accumulated as character or voice data. Log database 32
In E, reception log data (for example, reception date, reception item,
Received serial number, contract number, contract number serial number, received contents, etc.),
Correspondence log data (for example, reception date, reception time, reception serial number, correspondence serial number, correspondence contents, report destination, etc.), false alarm log data (for example, reception date, reception time, reception serial number, contract number,
(Contract number serial number, place of transmission, received contents, etc.) are included.

The registrant information management program 34A is
It is a program for registering / updating / deleting personal information of the owner 50 who has a contract with the main center 10 for a help service. The search program 34B uses the personal information received from the mobile terminal 52 to register the registrant database 32.
The relevant data is extracted by referring to A, or the mobile terminal 5
Emergency response agency database 32 based on the location of 2
Search D to extract appropriate institutions. The location specifying program 34C searches the map database 32B and specifies the location based on the position information received from the mobile terminal 52.

The response program 34D is a program for making a response with the mobile terminal 52 from the reception of the notification of the occurrence of an emergency to the end of the emergency response operation, and refers to the message database 32D to give an appropriate response to the mobile terminal 52. In addition to transmitting, it has a voice call function with the owner 50. The external notification program 34E is the mobile terminal 52.
When an emergency notification is received from the operator, the buzzer of the vacant PC 40 on the LAN rings and the operator 38
Notify the emergency situation to the search program 3
4B, various information such as the personal information and the map of the location obtained by the location specifying program 34C is displayed on the display unit 42 of the PC 40.

The log creation program 34F collects various logs such as notification reception, response, and misinformation, and registers them in the log database 32E. Report program 34
G makes a rescue request to an external caller selected according to the situation of the emergency situation, and sends the personal information of the owner 50, the location, and the emergency situation by FAX or email via the communication unit 16. Notify detailed information. In addition, when the operator 38 reports to various institutions and contacts by telephone,
This notification program 34G is not always necessary.

Each of the databases may be a separate database, or each of the databases may be individually present in one database. Also, each of the programs may be prepared independently, or may be prepared as a module or a routine included in one system program. In addition to this, the hard disk 30 may store a corresponding electronic manual for supporting the operator 38, which is a manual of a care method, a procedure, and the like in an emergency.

The emergency management server 22 and the mail server 2
4. The WWW server 26 refers to the data in the hard disk 30 as necessary, and executes each program to operate in cooperation with each other to configure the main server 14. Also,
The management system 12 includes emergency response organizations 100, 100A,
100B, ..., Emergency contact 110, 110A, 110
It has a means to report to B, .... The form of contact with the outside may be an electronic mail using the mail server 24 or a means such as FAX or telephone.

The management system 12 configured as described above
A system (not shown) equivalent to the emergency information sub-center 1
It is also available at 0A. The emergency information transmitted from the mobile terminal 52 is also received at the sub-center 10A at the same time. The main role of the sub-center 10A is to monitor the received emergency information, to receive the response result at the main center 10, monitor the case to be erased, and grasp the operating status of the main center 10. For example, after receiving the emergency information, when the response start information cannot be received from the main center 10 even after a certain waiting time has elapsed, the malfunction of the main center 10 due to system failure, communication failure, large-scale disaster, etc. Assuming that (down), the sub-center 10A substitutes emergency response processing. The handling of the case transferred from the main center 10 is the same as that of the main center 10. When an error notification is received from the main center 10, the relevant case is erased.

Next, the portable terminal 52 owned by the owner 50
Is connected to the Internet 90 and the telephone line switching center 8
GPS (Global Positioning) for detecting the absolute positions of the communication unit 54 and the mobile terminal 52 for making a voice call via the 0.
System) sensor 56, input unit 58 for the owner 50 to input the status of an emergency, the main center 1
A display unit 60 for displaying response contents and various information from 0, an output unit 62 for outputting response contents and various information from the main center 10 by voice, and a memory 64 for storing various programs and data. I have it.

The communication unit 54 wirelessly communicates with the main center 10 and the sub-center 10A via a public line network or a radio base station (neither is shown), and a communication device including a transmitter and a receiver. It is composed by.
The input unit 58 includes a touch panel attached to the display surface of the display unit 50, an input device using voice recognition, and the like. On the touch panel, when the owner 50 touches the icon or the like displayed on the display unit 60 with his / her finger,
Corresponding data and situations are entered. With an input device that uses voice recognition, when the user makes a voice,
The corresponding data and situation are entered. Display unit 60
Is a display made of liquid crystal or the like and has the touch panel as described above. The output unit 62 is a speaker or the like.

The memory 64 stores emergency management software 66 for smoothly communicating with the main center 10 (or the sub-center 10A). The emergency management software 66 includes (1) link information 68 for the emergency management server 22 and the WWW server 26 of the main center 10 (or the subcenter 10A), and (2) the link information 6
A connection program 70 for connecting via the communication unit 54 and the Internet 90 based on 8 (3) Main center 1
Emergency response program 72 for communicating with 0 by character or voice, (4) WWW server 26 of main center 10
The browser program 74 for browsing the personal information site for exclusive use of the registrant provided by, and the like are stored.

In addition, the memory 66 also includes the personal information 76 of the owner and the position information 78 of the portable terminal 52 acquired by the GPS 56, which is transmitted when an emergency situation is transmitted. The emergency response program 72 is stored in the main center 1
The message transmitted from 0 is displayed on the display unit 60, the voice is output from the output unit 62, and when the owner 50 selects the button displayed on the display unit 60, the corresponding information is displayed on the main center 10. Forward. Furthermore, in addition to the voice communication function with the main center 10, when the owner 50 performs a predetermined operation, it also has a function of issuing an alarm to inform a nearby person that rescue is required.

The management system 12 of the main center 10 and the portable terminal 52 of the owner 50 as described above are both connected to the Internet 90 via a provider or the like (not shown), and also via the telephone line switching station 80. Voice calls are possible.

<Operation> ... Next, the system utilization procedure of the present embodiment will be described with reference to FIGS. (1) Emergency Calling Procedure ... First, with reference to FIGS. 4 and 5, a procedure for sending a notification of an emergency occurrence to the main center 10 using the mobile terminal 52 of the present embodiment will be described. FIG. 4 is a flowchart showing an example of an emergency call procedure, and FIG. 5 is an example of a screen displayed on the display unit 60 of the mobile information terminal 52.

As shown in FIG. 5A, during normal times, the display section 60 displays "urgent", "software", and "program".
The screen 120A provided with the three menu buttons is displayed. When an emergency occurs (step S10), the "emergency" button on the screen 120A is selected to display the rescue request screen 120 shown in FIGS. 5B and 5C.
B is displayed (step S12). On the screen 120B,
"Alarm", "crime", "accident", "rescue", "cancellation",
Eight buttons of "disaster", "accident", and "sudden illness" are displayed.

At this time, when there is a person near the holder 50 (Yes in step S14), the holder 50 selects the "alarm" button as shown in FIG. 7B (step S16). . When the "alarm" button is selected, the emergency response program 72 of the mobile terminal 52 is executed, and a large alarm sound is immediately output from the output unit 62 such as a speaker, and a rescue is requested to a person near the passerby or family member. (Step S18).

On the other hand, when there is no person near the holder 50 (No in step S14), the holder 50 selects the "rescue" button as shown in FIG. 7C (step S20). Then, the connection program 70 is executed to connect to the emergency management server 22 of the main center 10 (and the sub center 10A) based on the link information 68. At the same time, the emergency response program 72 is executed,
The occurrence of an emergency is notified together with personal information 76 such as the contract number of the owner 50 and position information 78 such as latitude and longitude output from the GPS sensor 56 (step S2).
2).

At this time, by pressing other "crime", "accident", "sudden illness", "accident" ... It is also possible to report. That is, when the status button is selected and then the “rescue” button is pressed, the status is attached to the notification, so that an appropriate response can be made more quickly. After making an emergency call, the system waits for a response from the main center 10 (step S24). Note that when the call is sent to the main center 10 as described above, the emergency response program 72 enables a dialogue with the main center 10 by text or voice. If the "emergency" button is pressed by mistake and the "cancel" button is pressed, connection to the main center 10 is not performed, and the standby screen 1 shown in FIG.
Return to 20A.

(2) Rescue request procedure ... Next, the rescue request procedure after the emergency call is sent to the main center 10 as described above. FIG. 6 shows a flowchart showing an example of a rescue request procedure, and FIG. 7 shows a response state on the portable terminal 52 side. In the main center 10, when the emergency management server 22 receives the notification of the emergency (step S30), a buzzer sound is emitted from the output unit 46 to notify the operator 38 of the occurrence of the emergency. In addition, by executing the search program 34B, the registrant database 3 is generated based on the personal information received at the same time as the notification.
2A, the corresponding information is acquired, and the caller information is displayed on the display unit 42 of the PC 40 by the external notification program 34E (step S32). The information displayed on the display unit 42 at this time is, for example, the personal information of the owner 50 and the emergency contact information.

At the same time, the emergency management server 22 executes the location specifying program 34C and refers to the map database 32B based on the received location information 78 to identify the location of the portable terminal 52. Once the location is identified,
A map of the corresponding place is displayed on the display unit 42 of the PC by the external notification program 34E (step S34). Further, the emergency management server 22 notifies the sub-center 10A of the start of handling (step S36), and also executes the response program 34D to notify the caller of the handling start message as shown in FIG. 7 (A) ( Step S3
8).

In the example shown in FIG. 9A, the message “What happened?” Is displayed in the received message column 132 on the screen 130, and the transmitted message column 134 is displayed.
"Crimes", "Disasters", "Accidents", "Injuries", "Sudden illness" buttons are displayed. The output unit 62 also outputs a message having the same content as the message displayed in the received message column 132 by voice.

At this time, the response from the holder 50 to the inquiry message cannot be received (N in step S40).
o), if the predetermined time has not elapsed (step S)
If No in 58), the process returns to step S38, and the response program 34D repeatedly transmits the message.

When the response from the emergency caller can be received (Yes in step S40), the operator 38 confirms whether or not there is a false alarm (step S42), and in the case of a false alarm (Yes in step S42). ), Subcenter 1
0A is notified of the cancellation of the notification (step S44), and the emergency response operation is ended. If it is not an erroneous report (No in step S42), the situation is confirmed including the details of the location (step S46). The status confirmation at this time is performed by exchanging character messages by the response program 34D or by a call between the operator 38 and the owner 50. For example, when the owner 50 cannot speak, the message button on the screen displayed on the display unit 60 of the mobile terminal 52 is selected to transmit the status. If you can speak, explain the condition in a conversation, just as you would on a telephone. Figure 7
An example of situation confirmation is shown in (B), and a message such as “Sudden illness! Are you at home?” Is displayed in the received message column 132. Further, the output unit 62 also outputs a voice message having the same content.

Here, as shown in FIG. 7C, when emergency rescue is necessary, such as when an ambulance is needed (step S46), the emergency response institution database 32C is executed by executing the search program 34B. Is referred to, and the emergency response agency 100 closest to the specified location of the mobile terminal 52 and suitable for the situation is selected. The selected emergency response organization 100 is displayed on the display unit 42 of the PC 40 by the external notification program 34E (step S5).
0). Then, by executing the reporting program 34G, the rescue request is reported to the selected emergency response organization 100 by any means together with the personal information and the location of the owner 50 (step S52).

When the rescue request is completed, the response program 34D notifies the owner 50 of the completion of the rescue request as shown in FIG. 7D (step S54). In the example shown in the figure, the message “I requested an ambulance. Please wait as it is.” Is displayed in the received message column 132. Then, the emergency management server 22 notifies the sub-center 10A of the completion of emergency response (step S5).
6) End the emergency response operation.

On the other hand, as shown in FIG. 7E, when the emergency rescue is not necessary (No in step S48), the priority order among the emergency contacts 110 registered in the registrant database 32A in advance is given. The emergency is notified to a high place (step S60). If there is no contact with the emergency contact 110 (No in step S62), there is another emergency contact 110 registered (step S6).
If Yes in 6), the process returns to step S60, and the notification is repeatedly given in accordance with the priority order until one of the emergency contacts 110 is contacted. In addition, all emergency contacts 110
If it cannot be contacted (No in step S66),
In step S50, a rescue request is made to the emergency response organization 100 by the above-described procedure.

Here, if any of the emergency contacts 110 is contacted (Yes in step S62), the notification program 34G displays a message such as "Please check Mr. XX's situation is strange". Is transmitted by an arbitrary method, and the emergency contact 110 is requested to confirm the state of the owner 50 (step S64). And, for example, in FIG.
As shown in (F), the sender is notified of the completion of the rescue request such as "I will report to Mr. XX. Please wait as it is" (step S54) and the emergency response completion is notified to the sub-center 10 ( Step S56). In addition, when the response from the caller cannot be received in step 40 and the predetermined time has passed (Yes in step S58).
s), that is, even when the owner 50 cannot respond at all, the process proceeds to step S60 and the emergency contact 110 is notified.

In the above procedure, the notification to the emergency response organization 100 or the emergency contact 110 may be made by FAX or electronic mail using the notification program 34G and the mail server 24, Any means may be selected depending on the situation, such as telephone notification by the operator 38.

<Effects of Embodiment> As described above, according to this embodiment, the following effects can be obtained. (1) The location is determined based on the location information transmitted from the mobile terminal 52, and an external contact is selected according to the situation of an emergency, so a simple operation can be performed at any location. You can request an appropriate rescue in case of emergency.

(2) When the notification of the occurrence of an emergency is received, the emergency information main center 10 notifies the portable terminal 52 that the notification has been received.
Can confirm that the rescue operation has been started by receiving the response message, so that anxiety while waiting for rescue can be reduced.

(3) Since it is decided to check the situation by using the two methods of voice and text message, when the screen of the portable terminal 52 cannot be seen due to eye injury or the like,
You can respond with voice as you would with a telephone, or if you have an ear injury, you can respond by looking at the screen. Also, even if you can not respond at all without moving your body,
The emergency information main center 10 sends a message requesting repeated response, and after confirming that several minutes have elapsed, the emergency response is started, so that appropriate rescue can be obtained in any state. .

<Other Embodiments> ... There are many embodiments of the present invention, and various modifications can be made based on the above disclosure. For example, the following is also included. (1) The emergency situation in the above-mentioned form is an example, and it is also possible to deal with other situations such as an intruder at home.

(2) Using the browser program 74 of the portable terminal 52, the WWW server 26 of the main center 10
It is also possible to use the personal information service dedicated to registrants provided by. For example, when the owner 50 selects the “program” button on the screen 120A shown in FIG. 5A, the connection program 70 is executed and the link information 68 is displayed.
Is connected to the WWW server 26 of the management system 12. In the management system 12, when there is access from the mobile terminal 52, the WWW server 26 reads the requested HTML. The read file is transferred to the mobile terminal 52 via the communication unit 16 and the Internet 90, and various information is displayed on the display unit 60.

The contents provided by the personal information service are, for example, flower arrangements, tea ceremony, bonsai, haiku, go, shogi, hobby information, advice on illness or injury, advice on meals, music requests, and good deals. Introduction of travel, introduction of emergency cases and correspondence, email exchange or chat with friends and people with common hobbies, mail order (online shop)
Links to, posts of opinions and requests, etc. This allows you to enjoy your daily life even if you cannot go out normally. Alternatively, the home page of the personal information site may be jumped to the general Internet.

(3) The system configuration shown in the above embodiment is an example, and can be appropriately changed so as to obtain the same effect. For example, in the form described above, the display unit 60 of the mobile terminal 52.
Although the character message is transmitted using the touch panel of the above, the character handwritten on the display unit 60 by the pen may be recognized and transmitted to the main center 10. Further, the display screen, the response message, the operation procedure, etc. are also examples, and may be changed as necessary.

(4) The mobile terminal 52 may have various functions in addition to the function of communicating with the main center 10. For example, a radio tuner may be installed to receive a general broadcast, or a map or traffic information may be searched. Further, it may be equipped with a mail transmitting / receiving function to exchange mail with family and friends, and to be equipped with functions such as a digital camera. Further, a program such as a calendar, a calendar, a clock, a game, a translation dictionary, or a national language dictionary may be included.

(5) In the above-described embodiment, the communication with the main center 10 is performed by two means, that is, voice and text messages. However, the conversation may be voice only or a selective message conversation. Good. Moreover, you may enable it to have a conversation by a handwritten message.

(6) By registering the regular response service, the "inquiry" message may be transmitted from the emergency information main center 10 at regular intervals. For example,
If there is no response to the "inquiry" message, the operation shifts to the emergency response operation and is targeted for emergency notification.

[0062]

As described above, according to the present invention,
In addition to confirming the location based on the location information sent from the mobile terminal, we decided to select an external contact depending on the situation of the emergency situation, so request appropriate rescue at any place. You can In addition, since it is decided to notify the mobile terminal that the emergency notification has been received, the owner of the terminal can confirm that the rescue operation has been started by receiving the response message and feel uneasy while waiting. Can be reduced.

[Brief description of drawings]

FIG. 1 is a diagram showing an overall configuration of an embodiment of the present invention.

FIG. 2 is a diagram showing a basic operation of the embodiment.

FIG. 3 is a block diagram showing a system configuration of the embodiment.

FIG. 4 is a flow chart showing an example of an emergency call procedure of the form.

FIG. 5 is a diagram showing an example of a display screen of the mobile terminal of the above-described mode.

FIG. 6 is a flowchart showing an example of a rescue requesting procedure of the above-mentioned mode.

FIG. 7 is a diagram showing a response state of the mobile terminal of the above-described mode.

[Explanation of symbols]

10 ... Emergency Information Main Center 10A ... Emergency Information Sub Center 12 ... Management system 14 ... Main server 16 ... Communication unit 18 ... Display 20 ... Input section 22 ... Emergency management server 24 ... Mail server 26 ... WWW server 30 ... Hard disk 32A ... Registrant database 32B ... Map database 32C ... Emergency response organization database 32D ... Message database 32E ... log database 34A ... Registrant information management program 34B ... Search program 34C ... Location identification program 34D ... Response program 34E ... External notification program 34F ... Log creation program 34G ... Reporting program 38 ... Operator 40 ... PC 42 ... Display 44 ... Input section 46 ... Output section 50 ... Owner 52 ... Mobile terminal 54 ... Communication section 56 ... GPS sensor 58 ... Input section 60 ... Display section 62 ... Output unit 64 ... Memory 66 ... Emergency management software 68 ... Link information 70 ... Connection program 72 ... Emergency response program 74 ... Browser program 76 ... Personal information 78 ... Location information 80 ... Telephone line exchange 90 ... Internet 100, 100A, 100B ... Emergency response organization 110, 110A, 110B ... Emergency contact 120A, 120B, 130 ... screen 132 ... Received message column 134 ... Transmission message column

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Claims (11)

[Claims] 1. An emergency management method for requesting appropriate rescue when an owner of a mobile terminal encounters an emergency, wherein the mobile terminal receives a notification of occurrence of an emergency together with personal information of the owner. The step of notifying the mobile terminal that the notification has been received, the step of confirming the situation of the emergency, the step of selecting an external report destination according to the confirmed situation, and the selected report destination An emergency management method comprising: sending a rescue request together with the personal information; and notifying the mobile terminal that the rescue request has been made. 2. An emergency management method for requesting appropriate rescue when an owner of a mobile terminal encounters an emergency, the personal information and the location information of the owner together with the occurrence of an emergency from the mobile terminal. Receiving a notification, notifying the mobile terminal that the notification has been received, specifying the location of the mobile terminal based on the received location information, confirming the situation of an emergency, and confirming the The step of selecting an external report destination according to the situation and the specified location, the step of transmitting a rescue request together with the personal information and location to the selected report recipient, and the mobile terminal indicating that the rescue request was made. An emergency management method, comprising the step of notifying a person. 3. An emergency transmission terminal for reporting an occurrence of an emergency to a management center, link information to the management center, personal information of a holder of the terminal connected to the management center based on the link information. In addition, an emergency call terminal comprising: a reporting means for reporting the occurrence of an emergency and a response means for communicating with the management center to confirm the situation. 4. An emergency transmission terminal for reporting the occurrence of an emergency situation to a management center, the link information for the management center, a position information acquisition unit for acquiring the position information of the terminal, and the management based on the link information. It is characterized in that it is provided with a reporting means for connecting to a center and for reporting the occurrence of an emergency together with the personal information of the owner of the terminal and the acquired location information, and a response means for communicating with the management center to confirm the situation. Emergency calling terminal. 5. The emergency transmission terminal according to claim 3, further comprising alarm output means for notifying the outside of occurrence of an emergency. 6. A management center for appropriately arranging rescue for an emergency reported from a mobile terminal, wherein the mobile terminal reports the occurrence of an emergency together with an individual of the owner of the mobile terminal. Receiving means for receiving information, responding means for notifying the mobile terminal that the notification has been received and transmitting a message for confirming the status of an emergency, external notification according to the status of the emergency and personal information An emergency management center comprising: a report destination selecting means for selecting a destination, and a rescue requesting means for transmitting a rescue request together with the received personal information to the report destination selected by the report destination selecting means. 7. A management center for making appropriate rescue arrangements in response to an emergency reported from a mobile terminal, wherein the mobile terminal reports the occurrence of an emergency and the individual of the owner of the mobile terminal. With reference to a receiving means for receiving information and location information, a notifying means for notifying the mobile terminal that the notification has been received, a response means for sending a message for confirming the situation of an emergency, and a map database accumulating map information. A location identifying means for identifying the location of the mobile terminal based on the received location information, an emergency situation situation, personal information, a report destination selecting means for selecting an external report destination according to the location, and the report destination selecting means. An emergency management center comprising: a rescue request means for sending a rescue request together with received personal information and a specified location to a selected report destination. 8. An emergency response institution database accumulating information on an institution having an emergency dispatch system, wherein the reporting destination selecting means is configured to perform the emergency when the emergency situation requires dispatch of the institution. The emergency management center according to claim 7, wherein an institution near the specified location is selected by referring to a corresponding institution database. 9. An emergency contact database in which information on emergency contacts is accumulated together with priorities, and the notification destination selecting means is provided when the situation of an emergency requires a notification to the emergency contacts. The emergency management center according to claim 7, wherein the emergency contact center selects the contacts in descending order of priority with reference to the emergency contact database. 10. An emergency management system comprising the emergency call terminal according to claim 3 or 5, and the management center according to claim 6. 11. An emergency management system comprising the emergency call terminal according to claim 4 or 5, and the emergency management center according to any one of claims 7 to 9.