JP2002324291A - Safety confirmation service system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a safety confirmation service system by which an aged person can get on at ease and worries of estraged family and collaterals can be alleviated. SOLUTION: An informing machine 3, etc., to transmit action history data based on monitoring output of action monitoring sensors 21 to 24 to monitor actions of a person to be monitored being the aged person in the respective monitoring areas A1 in the house and an emergency information signal of an information transmitter 35 to the sides of a life monitoring center 6 and an information/security confirmation center 7 via the Internet 5 is provided in a house 1 of the person to be monitored. The life monitoring center 6 is provided with a server 60 for monitoring to judge whether or not the actions of a person to be served are usual or unusual by analysis of the action history data of the respective persons to be monitored and the information/security confirmation center 7 is provided with a personal computer 71 to periodically report history to persons concerned 10 by electronic mail and an emergency information receiving terminal 70 to receive the emergency information signal from the information transmitter 35.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

TECHNICAL FIELD The present invention relates to a safety confirmation service system.

[0002]

2. Description of the Related Art In recent years, the number of homes for elderly couples alone and for the elderly alone has been increasing. However, even if the elderly are injured in their homes or fall down due to sudden illness, they cannot help. There are many cases where it is too late to be able to find it.

[0003] On the other hand, family members (children) and relatives who are separated from the parents' homes for the elderly and their relatives care about the state of the elderly people, but since the homes are remote, the appearance of the home is frequent. It may be difficult to go to see.

[0004]

Thus, the emergence of service providers capable of resolving anxiety in an emergency held by elderly people living away from their families and worries of their families (children) and their relatives. Expected.

The present invention has been made in view of the above points, and its purpose is to provide a sense of security to elderly people living apart from their families, and to provide a sense of security for separated family members (children) and relatives. It is to provide a safety confirmation service system that can reduce worry.

[0006]

In order to achieve the above-mentioned object, according to the first aspect of the present invention, the equipment provided on the service target side is provided in one or a plurality of monitoring areas set in the service target person's house. A behavior monitoring sensor that monitors the behavior of the service target person in the monitoring area, a notification transmitter that makes an emergency call by manual operation, and action history data and the notification transmitter that are based on the monitoring output of the behavior monitoring sensor. And a telephone call means for transmitting the emergency notification signal to the service provider via the communication network, and each service target person transmitted via the communication network as equipment of the service provider. Data collection means for determining whether the service subject's behavior is normal or abnormal by analyzing the behavior history data of the service subject, and based on the collected service history data of the service subject. A means for presenting the history report to the person concerned of the service target and the service target person when the emergency report signal from the report transmitter is received or when the judgment using the data collection means is abnormal. Register a contract with the service provider if it is necessary to call your own telephone calling means to confirm safety and urgent dispatch to confirm the visit of the service target is necessary Means for making a dispatch request for visit confirmation via a communication network to the emergency dispatching company that has been made.

According to a second aspect of the present invention, in the first aspect of the present invention, the emergency dispatch business operator is a taxi business operator,
The service provider has a means to select a taxi company whose business area is the area where the visit confirmation target home is included at the time of dispatch request, and the taxi company receiving the dispatch request,
The present invention is characterized in that existing taxi radio equipment is used as means for issuing a visit instruction to a driver of a dispatched car.

[0008] The invention of claim 3 is characterized in that, in the invention of claim 1 or 2, the history report is presented in response to a browsing request of a related person.

According to a fourth aspect of the present invention, in the first or second aspect of the invention, the history report is presented by sending an electronic mail to a related person periodically or in response to a browsing request.

According to a fifth aspect of the present invention, in the fourth aspect of the invention, the destination of the e-mail is an e-mail address of a family member or a relative of the service target person, and a history report of the action history corresponds to the e-mail address. 5. The safety confirmation service system according to claim 4, wherein the information is displayed on a mobile terminal or a network terminal.

[0011] According to a sixth aspect of the present invention, in the first or second aspect of the invention, the notification transmitter includes:
The mobile terminal has a mobile terminal function capable of transmitting an emergency notification signal to a service provider through a mobile communication network.

[0012] According to a seventh aspect of the present invention, in the sixth aspect of the present invention, the PHS connected to a public telephone network is provided to the notification device.
Of the digital cordless telephone, and the notification transmitter has a function of a slave unit for the base unit of the notification device and a function of a mobile terminal connected to a PHS mobile communication network outdoors. It is characterized by the following.

According to an eighth aspect of the present invention, in the invention of the seventh aspect, the notification transmitter is provided with means for switching between the slave unit function and the mobile terminal function according to the entry and exit of the master unit with respect to the communication area. It is characterized by being.

According to a ninth aspect of the present invention, in any one of the sixth to eighth aspects of the present invention, the above-mentioned report transmitter receives a satellite radio wave of a GPS satellite and calculates the current position of the report transmitter. When transmitting an emergency call signal from the mobile terminal function, a GPS signal together with the emergency call signal
The information of the current position of the notification transmitter calculated by the receiving unit is transmitted to the service provider.

According to a tenth aspect of the present invention, in the ninth aspect of the present invention, after the emergency notification signal is transmitted, the GPS receiving unit calculates and obtains at a predetermined time interval from the mobile terminal function of the notification transmitter. It is characterized by transmitting current position information.

In the eleventh aspect, the ninth or tenth aspect is provided.
A service server side equipment, comprising a positioning server connected to the Internet, wherein the positioning server transmits the information transmitted from the mobile terminal function and transmitted via the mobile communication network and the Internet. When the information of the current position is received, the map information indicating the current position is provided via the Internet so as to be browsed by an Internet terminal provided on the service provider side.

According to the twelfth aspect of the present invention, the ninth to eleventh aspects of the invention are described below.
In any one of the inventions, the service provider side, the emergency dispatch vehicle of the emergency dispatch company side the current location information,
There is provided a means for transmitting via a wireless communication network as arrival index information of a GPS navigation system mounted on the emergency dispatch vehicle.

[0018]

DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention will be described below with reference to embodiments.

(Embodiment 1) FIG. 1 shows a system configuration of the present embodiment. In the system of the present embodiment, a service provider which is the core of the system and a contract with the service provider to enjoy the service are enjoyed. There is a taxi operator and a nursing care provider who are service providers and their families (children) and relatives, and emergency dispatchers who have contracted with the service provider. In the case of this embodiment, the person concerned is a single person or an elderly couple,
In the house 1 of a service target person (hereinafter referred to as a monitoring target person in the description of the present embodiment) which is composed of a family (child) or relative who is separated from the elderly person, the monitoring target person at home is In order to monitor the behavior, the monitoring area is set in a plurality of spaces such as entrance A1, living room A2, bedroom A3, bathroom A4, and behavior monitoring sensors 21 to 24 are installed in the respective monitoring areas. . These behavior monitoring sensors 21 to
24 uses a human body detection sensor composed of a pyroelectric sensor, generates a detection output when a person moves in the monitoring area, and stops generating a detection output when the person stops or comes out of the monitoring area. It is supposed to. By knowing the history of occurrence of this detection output, that is, knowing the action history, it is possible to determine whether or not the monitored person is operating normally.

Each detection output of these behavior monitoring sensors 21 to 24 is taken into a notification device 3 installed in the house 1,
It is stored as action history data.

As shown in FIG. 2, the notification unit 3 includes a base unit 30 as a PHS cordless telephone connected to a public telephone network 4 which is one of communication networks, and a storage unit 31 for storing action history data. A data distribution unit 32 for periodically distributing action history data to a monitoring server 60 installed in a monitoring center 6 provided on the service provider side through the Internet 5 which is one of communication networks; The wireless receiving unit 33 receives a detection signal transmitted from a wireless transmitting unit (not shown) provided in 21.
And a control unit 34 that controls each of these units 30 to 33. The master unit 30 registers the report transmitter 35 carried by the monitored person as a cordless handset, and When an emergency call signal is transmitted due to a call as a cordless handset, it is provided in a pre-registered report destination, in the case of the present embodiment, a report / safety confirmation center 7 installed by a service provider. The emergency alert receiving terminal 70 is not automatically alerted via the public telephone network 4.

Although the data distribution unit 32 is shown in FIG. 2 as being directly connected to the Internet 5, it is actually a TA or a modem, a public telephone network 4 or a CATV, and a contracted provider. Internet 5 by
Connected to. Of course, when a dedicated line is used, it is connected via a router.

The monitored person's house 1 is provided with a telephone 8 as a telephone communication means connected to the public telephone network 4 in addition to a mobile terminal function of a notification transmitter 35 described later. The basic configuration of the base unit 30 is based on the standard of the cordless base unit of the PHS, and the detailed description of the configuration is omitted here.

The report transmitter 35 carried by the monitored person
Has the same function as a normal PHS mobile terminal, operates as a cordless slave described above (home mode) when located within the range of the base unit 30, and operates from the range of the base unit 30. It has switching means for automatically switching to the public mode when it comes out and enters the area of the public base station. When it is outside the home 1, it has a public telephone network 4 through the public base station in the same manner as a normal PHS mobile terminal. And a mobile terminal such as a PHS through a mobile communication network 9 such as a mobile telephone network or a PHS network which is one of communication networks.

In addition to these, the notification transmitter 35 has an emergency notification button 35a. When the emergency notification button 35a is pressed, the notification transmitter 35 is within the range of the base unit 30 and operates in the home mode. In such a case, an emergency report signal can be transmitted to the above-mentioned emergency report receiving terminal 70, which is a pre-registered report destination, through the base unit 30 or through the public base station when operating in the public mode. Has become.

The data distribution unit 32 periodically transmits the behavior history data stored in the storage unit 31 to the monitoring server 60 constituting the data collection means of the life monitoring center 6 via the Internet 5, and the monitoring server 60 The behavior history data of the monitoring target is collected.

The life monitoring center 6 is installed to monitor the state of the person to be monitored 24 hours a day. The monitoring server 60 is connected to a central processing unit 61 composed of a CPU unit and the Internet 5 in FIG. A communication unit 62 for connection; a display control unit 63 for controlling display on a monitor 66; a storage unit 64;
And a data collection function 61a for collecting behavior monitoring data via the Internet 5 implemented by a program in the central processing unit 61.
And an analysis function 61b for judging the normal / abnormal of the monitored person from the collected action history data, and a distribution function 61c to be described later. If a behavior pattern different from the normal behavior pattern is found, the monitoring server 60
Is automatically determined to be abnormal by the analysis function 61b of the central processing unit 61, and the monitor 66 attached to the server 60
Is displayed together with the personal information of the monitored person called from the personal information database 64a constructed in the storage unit 64, the determination result, and the contents of the action history data.

Further, the distribution function 61c periodically and automatically sends the action history data of each monitored person to the personal computer 71 which is the Internet terminal of the notification / safety confirmation center 7 provided by the service provider through the Internet 5.

When the monitor of the life monitoring center 6 watching the screen of the monitor 64 attached to the monitoring server 60 displays an abnormal judgment display on the monitor 66, the monitor of the monitor target person is displayed. A human judgment is added to the contents of the action history data, and finally an abnormal / normal judgment is made. If it is judged as abnormal, the final judgment result and the database 62 are operated by the input operation unit 64. The central processing unit 61 is instructed to send the personal information of the person to be monitored and the action history data to the personal computer 71 of the notification / safety confirmation center 7 via the Internet 5.

The report / safety confirmation center 7 has an advisor / monitor who is resident. The usual tasks are to provide various consultations by telephone from the elderly or their children (family) or relatives who are the service target, A task of transmitting a history report by e-mail to the e-mail address of a related person 10 such as a family (child) or relative who corresponds to the monitor based on the action history data sent from the life monitoring center-6. is there. In the method of reporting the history by e-mail, a destination mail address is registered in the personal computer 71 in advance, and the monitoring target person's action history data corresponding to the registered mail address is automatically registered at regular intervals. By creating and transmitting a history report based on this, normal operations are simplified. The related person 10 may receive the e-mail at an arbitrary time by using the computer 10a or the mobile terminal 11 installed at home and read the history report from the e-mail sent to the mail address. Here, when the destination of the e-mail is the mobile terminal 11 such as a mobile phone or a PHS, the e-mail is sent in a format corresponding to the destination, and is appropriately displayed on the liquid crystal display screen 11a of the mobile terminal 11 as shown in FIG. It has become. In the display of FIG. 4, a column a for displaying a date and a heading is provided at the top, and an action history display box b for indicating a destination in the room for each time zone is provided below the column a. An explanation column c indicating the content of the symbol is provided below the column, and the action history display can be scrolled by key operation.

Although the computer 10a in FIG. 1 is described as being directly connected to the Internet 5,
In fact, using TA and modem, public telephone network and CATV,
It is connected to the Internet 5 by a contracted provider, and a mail server provided on the provider side is used for electronic mail. Of course, a mail server may be owned and connected to the Internet using a dedicated line.

In addition to the above-mentioned regular history report by e-mail, a website for browsing the history report is constructed by using, for example, the life monitoring server 60. The user may be allowed to browse at an arbitrary time by using, for example, a browser. Needless to say, in this case, the person who can browse and the history report to be browsed are identified and determined by the ID and password for authentication.

As described above, when the result of the abnormal judgment is sent from the life monitoring center 6, the result of the judgment is automatically displayed on the monitor screen of the personal computer 71 together with the personal information of the person to be monitored. And the telephone 8 for the telephone of the monitored person's house 1 included in the personal information.
The telephone number is automatically called by a modem (not shown) provided on the personal computer 71 side, and when the person to be monitored picks up the handset of the telephone 8 for telephone communication, the telephone is connected to the public telephone network 4 through the modem. Using the telephone attached to the connected emergency call receiving terminal 70, the monitoring target is directly inquired about its safety. If it does not respond to the call for a certain period of time or more, it is determined that an emergency has occurred, a business tie-up has been made in advance, and a taxi trader T or a nursing care provider has a business area in the area where the monitored person's home 1 exists. Request an emergency dispatch to K.

In this case, the personal computer 71 is used to determine the monitoring target person from the address data of the taxi company T or the nursing care company K which has a business providing relationship stored in a database attached to the personal computer 71. The company closest to the address of the home 1 is searched, and an urgent dispatch request is made to the company based on the search result. The request in this case is made directly by the advisor / monitor through the telephone, or automatically by sending an electronic mail from the personal computer 71 through the Internet 5 in cooperation with the search processing.

That is, the personal computer 71 and the modem constitute means for confirming safety.

If the emergency dispatch request is received by the taxi operator T, the dispatcher searches for an empty car C1 currently running at the location closest to the monitored person's home (or automatically searches for it). Then, a command for confirming the visit to the monitored person's home 1 is issued to the driver of the vehicle by using the taxi radio equipment.

The driver who receives this command goes to the monitored person's house 1 and directly confirms the state of the monitored person to confirm safety.

On the other hand, if the care worker K receives the urgent dispatch request, among the registered helpers who have a contractual relationship with the care provider K, the helper who lives in the place closest to the monitored person's house. Then, a command is issued by telephone or the like to confirm the visit to the monitored person's house.

The helper receiving this command goes to the monitored person's house 1 by the car H or other means, and looks at the monitored person's state directly to confirm the safety. Needless to say, the helper may be sent directly from the establishment of the care provider K by car or the like.

If it is determined that the abnormal situation is not normal, the family member (child) or the related person 10 such as a family member corresponding to the monitored person is notified of the abnormal situation by telephone or e-mail in addition to the emergency dispatch request. To inform. Of course, instead of e-mail, a mobile terminal 11 such as a mobile phone or a PHS carried by a child or a relative can be called for notification.

The above-mentioned case is an emergency dispatching procedure when an abnormal judgment is made based on the action history data. For example, when an elderly person pushes a report button 35a of a report transmitter 35 carried by an elderly person, the emergency dispatch procedure is performed. Is a pre-registered report destination, ie, report / safety, through the base unit 30 of the report device 3 when an emergency report signal is transmitted and the user is at home, that is, when operating as a cordless handset. It is transmitted to the emergency report receiving terminal 71 of the confirmation center 7.

Here, when there is an incoming call on the telephone attached to the emergency report receiving terminal 70, the adviser / monitor picks up the receiver and confirms the reception of the emergency report signal. In this case, for example, a name and a telephone number indicating the monitoring target are notified by voice from the notification device 3 together with the emergency notification signal, so that the advisor / monitoring person recognizes the monitoring monitoring target and the notification transmitter 35 A call to the monitoring target is made to the calling means, and if the monitoring target can respond, the safety is directly confirmed and the necessity of urgent dispatch is determined. If there is no response, it is determined that urgent dispatch is necessary.

The processing after it is determined that an urgent dispatch is necessary is performed in the same manner as when it is determined that it is abnormal.

The emergency call by the call transmitter 35 is at home, but when the user is away from home, the call from the call transmitter 35 is received by the public base station and the mobile communication network 9 Is transmitted to the emergency report receiving terminal 70 through the PHS network and the public telephone network 4.

In this case, if the monitored person cannot answer directly due to the telephone call, the current position of the monitored person becomes unknown. For example, the position information (report transmitter 35 The service provider enters into a contract to receive the provision of the PHS public base station which receives the signal of the PHS, and the emergency dispatch is performed from the information of the transmission position of the report transmitter 35 provided. It is possible to roughly specify the place to be used. This makes it easy to confirm the safety of the monitored person.

As described above, according to the present embodiment, even if an emergency occurs in which an elderly person to be monitored falls down while at home or goes out, an emergency dispatch for promptly confirming safety is performed. It is also possible to regularly inform the children and relatives who are separate from the monitored person about the status of the monitored person even in normal circumstances, so that the elderly who are the monitored people may have an emergency You can also receive a safety confirmation service so that you can live with peace of mind and reduce the worry of children and relatives in remote areas.

In the above embodiment, the notification transmitter 35 is used.
Is configured by a PHS terminal, but when used only at home, for example, a wireless transmitter having a function of transmitting an emergency notification signal to the notification device 3 may be used. A terminal unit of the public telephone network 4 provided with a receiver for receiving an emergency notification signal from the wireless transmitter and an automatic calling means capable of calling a notification destination registered in advance when there is a reception. 30 may be provided instead.

The life monitoring center 6 and the report / safety confirmation center 7 may be installed at the same place.

(Embodiment 2) In the above-described embodiment, even when the monitored person operates the report button 35a of the report transmitter 35 having the mobile terminal function in a place outside to send an emergency report signal, It can report to the emergency report receiving terminal 70,
In the case of the mobile terminal function of the PHS, it is possible to specify the approximate position, but it is difficult to specify the position with high accuracy.

Therefore, in this embodiment, as shown in FIG. 4, in addition to the mobile terminal function unit 36 of the PHS (or portable telephone), a satellite radio wave from the GPS satellite X shown in FIG. A GPS receiver 37 is provided for calculating the reception position, that is, the current position of the notification transmitter 35, based on information included in the radio wave. The notification button 35a is pressed and the emergency notification signal is transmitted by the mobile terminal function unit 36. When transmitting, the current position information obtained by the GPS receiver 37 is also transmitted. Here, the destination of the emergency call signal is the emergency call receiving terminal 70 as in the first embodiment, but the current position information is sent to the positioning server Y connected to the Internet 5. That is, the current position information is transferred to the positioning server Y on the Internet 5 via a protocol converter provided on the communication network provider side to connect the PHS network as the mobile communication network 9 and the Internet 5. The positioning server Y stores the current position information, searches the corresponding location map information from the database provided in the positioning server Y from the current position information, writes the received current position on the map information, and writes the current position. Is transmitted to the personal computer 71 of the notification / safety confirmation center 7 via the Internet 5.

Here, when there is an incoming call on the telephone attached to the emergency report receiving terminal 70, the advisor / monitor of the report / safety confirmation center 7 picks up the receiver and confirms the reception of the emergency report signal. In this case, for example, a name and a telephone number indicating the monitoring target are notified by voice from the notification device 3 together with the emergency notification signal, so that the advisor / monitoring person recognizes the monitoring monitoring target and the notification transmitter 35 Call the calling means to the monitored person,
If the person to be monitored can respond, the safety is directly confirmed and the necessity of urgent dispatch is determined. If there is no response, the process of determining that an urgent dispatch is necessary is the same as that of the first embodiment. However, the browser of the personal computer 70 browses the map information provided from the positioning server Y, and
The transmission position of the notification transmitter 35 is confirmed.

After this confirmation, as described above, the operator closest to the transmission position is searched, and an emergency dispatch request is made to the operator based on the search result. The request in this case is made directly by the advisor / monitor through the telephone, or automatically by sending an electronic mail from the personal computer 71 through the Internet 5 in cooperation with the search processing. At this time, the information on the current position of the notification transmitter 35 is transmitted to the business operator while looking at the map.

On the other hand, if the emergency dispatch request is received by the taxi operator T, the dispatcher searches for an empty car C1 currently running at the location closest to the monitored person's house (or automatically searches for it). Then, a command to confirm the state of the monitored person is issued to the driver of the vehicle using the taxi radio equipment, and the position (place) at which the emergency call was made is transmitted.

The driver who has received the dispatch command captures the person to be monitored toward the location where the transmission was received, and confirms the safety by directly looking at the situation.

On the other hand, when the emergency dispatch request is received by the nursing care provider K, the call is sent to the helper residing in the location closest to the transmission position among the registered helpers in a contractual relationship with the nursing care provider K. A command is issued by telephone or the like to go directly to the place.

The helper who has received this command goes to the place by the car H or other means, captures the person to be monitored, and confirms the safety by directly watching the situation.
Needless to say, the helper may be directly sent from the establishment of the care provider K by car or the like.

By the way, if the person to be monitored moves while carrying the notification transmitter 35 after transmitting the emergency report signal, the person to be monitored cannot be captured even if the user goes to the first emergency call transmission position. become.

Therefore, the notification transmitter 35 operates the mobile terminal function unit 36 at a fixed time interval from when the emergency notification signal is transmitted until resetting, and at the time of the operation, the GP is activated.
The position information determined by the S receiving unit 37 is transmitted, and the notification transmitter 3 is transmitted.
Even if the position of No. 5 changes, the latest position information may be reported to the positioning server Y side. In this case, the advisor / monitor of the reporting / safety confirmation center 7 confirms the movement of the position on the map viewed by the browser of the personal computer 70 which is an Internet terminal. The latest positional information is transmitted to the occupant through the wireless communication network or the mobile communication network 9. Thereby, it is possible to reliably reach the place where the monitoring target person is.

When the GPS navigation system is mounted on the emergency dispatched vehicle, for example, the position information received from the positioning server Y is directly transmitted from the personal computer 70 of the reporting / safety confirmation center 7 to the emergency dispatched vehicle via the wireless communication network or mobile. In the case of an emergency dispatched vehicle, the position information is received by a wireless communication network connected to the GPS navigation system or a data receiver corresponding to the mobile communication network 9, and the position information reaches the GPS navigation system. Delivered as target position information, G
The arrival target position may be indicated on a map on the monitor of the PS navigation system, and the navigation may be performed with respect to the travel of the emergency dispatched vehicle.

Although the positioning server Y is provided in the above-described configuration, the monitoring server 60 may also be used without the positioning server Y.

In FIG. 4, SP is a telephone receiver, MC is a telephone transmitter, KY is an operation / display unit, and illustration of a battery power supply and the like is omitted.

[0062]

According to the first aspect of the present invention, the service target equipment is provided in each of one or a plurality of monitoring areas set in the service target person's home, and monitors the behavior of the service target person in the monitoring area. A behavior monitoring sensor for monitoring, a report transmitter for making an emergency report by manual operation, and a communication network for transmitting service history data and an emergency report signal of the report transmitter to the service provider based on the monitoring output of the behavior monitoring sensor. And at least a telephone communication means, and as a service provider's equipment, the behavior of the service target is analyzed by analyzing the behavior history data of each service target transmitted via the communication network. Data collection means for judging whether the service is normal or abnormal, and a history report based on the collected action history data of the service target to relevant parties of the service target. And means for confirming safety by calling the telephone communication means owned by the service target when receiving an emergency notification signal from the notification transmitter or when the determination using the data collection means is abnormal. If it is determined that an emergency dispatch is necessary to confirm the visit of the target of the service, the emergency dispatch operator registered with the service provider must confirm the emergency dispatch. Means for making a dispatch request through a communication network, so that a service target such as the elderly living separately from their family may be injured in the house or fall down due to illness. Can also receive a safety confirmation service,
As a result, people can live with peace of mind, and related parties such as family members and relatives who are separated from the service target can also check the history of the service target's behavior to see the behavior of the service target on a daily basis. There is an effect that a safety confirmation service that gives a sense of security to concerned parties can be provided.

According to a second aspect of the present invention, in the first aspect of the present invention, the emergency dispatch business operator is a taxi business operator, and the service provider side includes an area where the visit confirmation target home is included at the time of the dispatch request. There is a means to select a taxi company whose business area is the business area, and the taxi company receiving the dispatch request uses the existing taxi radio equipment as a means to issue a visit instruction to the driver of the dispatched car, In addition, taxi operators can obtain new business opportunities because they can be carried out quickly, and because they can use the existing facilities and services for emergency dispatch.

According to a third aspect of the present invention, in the first or second aspect of the present invention, the history report is presented in response to a request for browsing by a related person. It is possible to know the state of the latest action.

According to a fourth aspect of the present invention, in the first or second aspect of the invention, the history report is presented by sending an e-mail to a related person periodically or in response to a browsing request. If you have a terminal that can read the action history data at a good time and can read e-mail, you can also see the action history data at the travel destination etc. and send it periodically. It is possible to reliably grasp the behavior of the service target person. Particularly, the invention of claim 5 is based on the invention of claim 4,
The destination of the e-mail is the e-mail address of the family member or relative of the service target person, and a history report of the action history is displayed on the mobile terminal or the network terminal corresponding to the e-mail address. There is an effect that a further sense of security can be given to the user.

According to a third aspect of the present invention, in the first or second aspect of the invention, the history report is presented by periodically sending an e-mail to a related person, so that the related person can act at a convenient time. As long as there is a terminal that can see the history data and read out the e-mail, the activity history data can be seen even at the travel destination, etc. Can be grasped with certainty, and there is an effect that it is possible to give a further sense of security to family members and related persons.

According to a fourth aspect of the present invention, in the first or second aspect of the present invention, the history report is presented in response to a viewing request of a related person. It is possible to know the state of the latest action.

According to a sixth aspect of the present invention, in the first or second aspect of the invention, the notification transmitter includes:
Since it has a mobile terminal function that can transmit an emergency notification signal to the service provider side through the mobile communication network, it can also notify when an emergency occurs on the go,
This has the effect that the service target can go out with peace of mind.

According to a seventh aspect of the present invention, in the sixth aspect of the present invention, the notifying device includes a PHS connected to a public telephone network.
Of the digital cordless telephone, and the notification transmitter has a function of a slave unit for the base unit of the notification device and a function of a mobile terminal connected to a PHS mobile communication network outdoors. Therefore, one reporter can be used for both home use and going out, and using the mobile terminal function that has communication means, it is possible to communicate the situation during an emergency call, and the service provider side It is easy to confirm the safety.

In the invention according to claim 8, in the invention according to claim 7, the notification transmitter is provided with means for switching the function of the slave unit and the function of the mobile terminal according to the entry and exit of the master unit with respect to the communication area. Since the service target carrying the notification transmitter does not need to switch the operation mode while being at home or going out, there is no unreporting due to forgetting to switch or the like, and the service target can use the device safely.

According to a ninth aspect of the present invention, in any one of the sixth to eighth aspects of the present invention, the notification transmitter receives a satellite radio wave of a GPS satellite and calculates the current position of the notification transmitter. When transmitting an emergency call signal from the mobile terminal function, a GPS signal together with the emergency call signal
Since the information on the current location of the notification transmitter calculated by the receiving unit is transmitted to the service provider, if the service target makes an emergency call while out of the office, the service provider will receive the location of the emergency report. Can be reliably notified, the service target person can be reliably captured at the time of emergency dispatch, and quick safety confirmation can be performed.

According to a tenth aspect of the present invention, in the ninth aspect of the present invention, after the emergency notification signal is transmitted, the GPS receiving unit calculates and obtains at a predetermined time interval from the mobile terminal function of the notification transmitter. Since the current location information is transmitted, even if the service recipient moves while carrying the report transmitter after an emergency call, the service provider side can grasp the latest location, and the service target at the time of emergency dispatch The person is more reliably captured.

According to the eleventh aspect, in the ninth or tenth aspect,
A service server side equipment, comprising a positioning server connected to the Internet, wherein the positioning server transmits the information transmitted from the mobile terminal function and transmitted via the mobile communication network and the Internet. When the information of the current position of the service provider is received, the map information indicating the current position is provided via the Internet so that the Internet terminal provided on the service provider side can browse the map information. It is easy to grasp the position confirmation, and the service target person can be more reliably captured at the time of emergency dispatch.

According to the twelfth aspect, the ninth to eleventh aspects are described.
In any one of the inventions, the service provider side, the emergency dispatch vehicle of the emergency dispatch company side the current location information,
Since the vehicle is provided with means for transmitting via a wireless communication network as arrival index information of the GPS navigation system mounted on the emergency dispatch vehicle, the driver of the emergency dispatch vehicle can be quickly and reliably located at the position of the service target person. , And the safety of the service coordinator can be confirmed more quickly.

[Brief description of the drawings]

FIG. 1 is an overall configuration diagram of Embodiment 1 of the present invention.

FIG. 2 is a configuration diagram of the above-mentioned notification device.

FIG. 3 is a conceptual configuration diagram of the monitoring server according to the first embodiment.

FIG. 4 is a diagram showing an example of a display screen on the mobile terminal of the e-mail distributed in the embodiment.

FIG. 5 is an overall configuration diagram of Embodiment 2 of the present invention.

FIG. 6 is a configuration diagram of a notification transmitter used in the embodiment.

[Explanation of symbols]

 Reference Signs List 1 Service target (monitoring target) home 21 to 24 Behavior monitoring sensor 3 Notification device 4 Public telephone network 5 Internet 9 Mobile communication network 10 Related parties 6 Life monitoring center 7 Report / safety confirmation center 60 Monitoring server 70 Emergency call Receiving terminal 71 Personal computer 35 Notification transmitter A1 ... Monitoring area T Taxi operator K Nursing care operator

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification code FI Theme coat ゛ (Reference) H04M 3/00 H04M 3/00 B 5K101 11/04 11/04 H04Q 7/20 H04Q 9/00 311J 9 / 00 311 321Z 321 7/04 Z F term (Reference) 5C086 AA22 BA01 BA30 DA14 5C087 AA02 AA03 AA09 AA10 AA24 BB12 BB21 BB46 BB65 BB74 BB76 DD03 DD24 DD49 EE14 FF01 FF02 FF04 FF19 FF19 FF19 FF19 FF16 FF19 FF16 FF19 FF16 FF16 FF16 A DA02 DB07 DC01 DC02 DC07 EB02 EB13 FB05 FC02 HA34 5K051 AA08 BB02 BB05 CC01 CC07 DD15 EE01 EE02 5K067 BB21 DD20 EE02 EE12 FF03 5K101 KK13 KK14 LL01 LL12 MM07 NN07 NN12 NN18 NN21 NN18 NN21

Claims (12)

[Claims] An apparatus for a service target person such as an elderly person is provided in one or more monitoring areas set in a service target person's house, and monitors the behavior of the service target person in the monitoring area. An action monitoring sensor, a notification transmitter for performing an emergency call by manual operation, and action history data based on the monitoring output of the action monitoring sensor and an emergency notification signal of the notification transmitter to a service provider via a communication network. The service provider has at least a transmitting device and a telephone communication means. As a service provider's equipment, the behavior of the service target is analyzed by analyzing the behavior history data of each service target sent via the communication network. Data collection means for judging whether the service is abnormal or not, and presenting a history report based on the collected activity history data of the service target to the parties concerned of the service target Means for receiving an emergency notification signal from the notification transmitter or when the determination using the data collection means is abnormal, calling the telephone communication means owned by the service target to confirm safety. Means, and if it is determined that an emergency dispatch is necessary to confirm the visit of the target of the service, the emergency dispatcher registered with the service provider must confirm the visit. Means for making a dispatch request via a communication network. 2. The emergency dispatch business operator is a taxi business operator, and the service provider is provided with means for selecting a taxi business operator whose business area is an area including the home of the visit confirmation target at the time of dispatch request. 2. The safety confirmation service system according to claim 1, wherein the taxi company receiving the dispatch request uses an existing taxi wireless device as a means for issuing a visit instruction to a driver of a dispatched vehicle. 3. The safety confirmation service system according to claim 1, wherein presentation of the history report is performed in response to a browsing request of a related person. 4. The safety confirmation service system according to claim 1, wherein the history report is presented by sending an electronic mail to a person concerned periodically or in response to a browsing request. 5. The method according to claim 1, wherein the destination of the electronic mail is a mail address of a family member or a relative of the service target person, and a history report of the action history is displayed on a mobile terminal or a network terminal corresponding to the mail address. The safety confirmation service system according to claim 4, wherein 6. The notification transmitter includes:
3. The safety confirmation service system according to claim 1, further comprising a mobile terminal function capable of transmitting an emergency notification signal to a service provider through a mobile communication network. 7. The notification device includes a base unit as a digital cordless telephone of a PHS connected to a public telephone network, and the notification transmitter includes a handset function for the base unit of the notification device. 7. A mobile terminal function connected to a PHS mobile communication network outdoors.
Safety confirmation service system described in. 8. The safety transmitter according to claim 7, further comprising means for switching the function of the slave unit and the function of the mobile terminal depending on whether the master unit enters or leaves the communication area. Confirmation service system. 9. A GP for receiving a satellite wave of a GPS satellite and calculating a current position of the report transmitter by the report transmitter.
An S receiving unit is provided, and when transmitting an emergency notification signal from the mobile terminal function, transmits the information on the current position of the notification transmitter calculated by the GPS receiving unit together with the emergency notification signal to the service provider side. The safety confirmation service system according to any one of claims 6 to 8, wherein: 10. The present invention is characterized in that, after transmitting the emergency notification signal, the mobile terminal function of the notification transmitter transmits, at regular time intervals, current position information calculated and obtained by a GPS receiver. Item 9. The safety confirmation service system according to item 9. 11. A service provider side device comprising a positioning server connected to the Internet. The positioning server transmits the data from the mobile terminal function and transmits the data via a mobile communication network and the Internet. 10. Upon receiving the information on the current position of the notification transmitter, map information indicating the current position is provided via the Internet so as to be browsed by an Internet terminal provided on the service provider side. Or a safety confirmation service system according to 10. 12. The service provider sends the current position information to the emergency dispatching vehicle of the emergency dispatching business operator through the wireless communication network as arrival index information of a GPS navigation system mounted on the emergency dispatching vehicle. The safety confirmation service system according to any one of claims 9 to 11, further comprising transmission means.