JP2017016377A - Rescue request support method, program, server, and operation method and system of server - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a rescue request support method, program, server, and an operation method and system of the server in which rescue by a rescuer who understands a language that a person who needs rescue can use can be easily requested.SOLUTION: A portable terminal 10 is used when a foreign traveler visits Japan, for example. The portable terminal 10 executes: a step of setting a language of a rescue message while attaching a priority level to a plurality of languages; and a step of commanding execution of rescue request processing in which an output of rescue message is performed according to a priority level in a plurality of languages. A language of a first priority level is a mother tongue of a foreigner, and Japanese being a local official language is set for a second language. Because the mother tongue has a priority for an output of rescue message, rescue by a rescuer who understands the mother tongue can be easily requested.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a rescue request support method, a program, a server, a server operating method, and a system.

  A rescue request support system that supports a user's rescue request when an emergency situation such as a sudden illness occurs in the user and the user becomes a rescuer is known (for example, described in Patent Document 1). Health management device with emergency call and service providing method described in Patent Document 2). Such a system allows emergency rescue by a person in the vicinity of the person in need of help until a specialized ambulance arrives.

  The health management device described in Patent Document 1 is equipped with a biosensor (sensor unit 4) for monitoring a health condition and detects a health condition abnormality with the biosensor, and outputs a signal from the biosensor. The received mobile terminal makes an emergency call (paragraph 0023, etc.). The health management device can perform the language for emergency calls in a preset language from among a plurality of languages. For example, when a foreigner comes to Japan, the language of the emergency call can be set to the local language Japanese by the user's selection, and a rescue request in Japanese can be made (paragraphs 0009 and 0017). Such).

  In the system that executes the service providing method described in Patent Document 2, when the user accesses the server and inputs his / her current medical condition on the input screen, the server executes a rescue request process such as arranging a doctor or an ambulance. To do. This system has a translation function. For example, the contents requested by a foreign traveler in their native language are translated into the local language and a rescue request process is performed (paragraph 0073). The local language to be translated is determined based on, for example, GPS information (position information) (paragraph 0072).

JP2012-020945A JP 2012-207879

  The techniques described in Patent Document 1 and Patent Document 2 enable the request for rescue in the local language by the user's selection, etc., even when a foreigner cannot speak the local language at the destination, but is improved. There was a point to be done. This is because if you are in the position of a rescuer in need of rescue, the language that can be used by the rescuer, such as your native language, is the language in which communication is most easily communicated. It is preferable that there is a person who understands the language that the person can use.

  However, since the techniques described in Patent Document 1 and Patent Document 2 set one language as the language setting for a rescue request, when a local language is set, another language cannot be set. . By simply requesting rescue in the local language, it is unlikely that a rescuer who understands the language that can be used by the rescuer will be gathered.

  The present invention requests rescue of a rescuer who understands a language that can be used by a rescuer when a person who does not speak the local language, such as a foreign traveler, becomes a rescuer who needs rescue in the field. It is an object of the present invention to provide a rescue request support method, a program, a server, a server operation method, and a system that are easy to perform.

  In order to achieve the above object, a rescue request support method of the present invention causes a portable terminal to execute a language setting step and a rescue request command step. In the language setting step, the language of the rescue message is set by giving priority to a plurality of languages. The rescue request command step commands execution of a rescue request process in which a rescue message is output in a plurality of languages according to priority.

  In the first priority language, the user's native language of the mobile terminal or a language that can be used by the user other than the native language is set, and the official language of the user's current location is set in the second or lower language. It is preferable.

  The rescue request process may include a process of outputting a rescue message from a speaker provided in the mobile terminal. In the rescue request command step, the portable terminal commands a server capable of communication to execute a rescue request process, and the rescue request process is a process of transmitting a rescue request notification to a user whose server is registered in advance. May be included.

  It is preferable that medical history information can be set as the rescue message. The rescue request process may be started based on an operation instruction input to the mobile terminal.

  The rescue request support program of the present invention causes a portable terminal, which is a computer, to execute a language setting step and a rescue request command step. In the language setting step, the language of the rescue message to be output is set with priorities assigned to a plurality of languages. The rescue request command step commands a rescue request process in which rescue messages are output in a plurality of languages according to priority.

  The rescue request support server of the present invention includes a language setting request reception unit and a rescue request notification transmission unit. The language setting request receiving unit receives a language setting request for setting a plurality of languages with priorities for the language of the rescue message. The rescue request notification transmission unit is a rescue request notification transmission unit that transmits a rescue request notification including a rescue message to a user registered in advance, and performs rescue request notification in a plurality of languages according to priority.

  The operation method of the rescue request support server of the present invention executes a language setting request reception step and a rescue request notification transmission step. The language setting request receiving step receives a language setting request for setting a plurality of languages with priorities for the language of the rescue message. The rescue request notification transmission step is a rescue request notification transmission unit that transmits a rescue request notification including a rescue message to a user registered in advance, and performs the rescue request notification in a plurality of languages according to priority.

  A rescue request support system according to the present invention is a rescue request support system including a mobile terminal and a rescue request support server that can communicate with the mobile terminal. The rescue request support server includes a language setting request reception unit, and a rescue request notification. And a transmission unit. The language setting request receiving unit receives a language setting request for setting a plurality of languages with priorities for the language of the rescue message from the mobile terminal via the network. The rescue request notification transmission unit is a rescue request notification transmission unit that transmits a rescue request notification including a rescue message to a user registered in advance, and performs rescue request notification in a plurality of languages according to priority.

  The present invention requests rescue of a rescuer who understands a language that can be used by a rescuer when a person who does not speak the local language, such as a foreign traveler, becomes a rescuer who needs rescue in the field. It is possible to provide a rescue request support method, a program, a server, a server operation method, and a system that are easy to perform.

It is explanatory drawing of the rescue request assistance using a portable terminal. It is a block diagram which shows schematic structure of a computer. It is a functional block diagram of a portable terminal. It is explanatory drawing which shows the transition of the operation screen of a portable terminal. It is explanatory drawing of the setting screen of a portable terminal. It is a flowchart of the rescue request assistance method of 1st Embodiment. It is explanatory drawing of the setting screen different from FIG. It is explanatory drawing of the output stop method of a rescue message. It is a flowchart of the output stop method of a rescue message. It is a flowchart of the language change method of a rescue message. It is explanatory drawing of the rescue request assistance system of 2nd Embodiment. It is a functional block diagram of the portable terminal of 2nd Embodiment. It is a functional block diagram of a rescue request support server. It is explanatory drawing of the notification screen of a rescue request notification. It is a flowchart of the rescue request assistance method of 2nd Embodiment.

“First Embodiment”
The mobile terminal 10 shown in FIG. 1 is, for example, a mobile phone, a tablet terminal, a PDA (Personal Digital Assistance), a notebook personal computer, or the like. In this example, a smartphone that is a highly functional mobile phone will be described as an example. When an emergency situation occurs in the user of the mobile terminal 10 and the user becomes a rescuer 11 that needs to be rescued, the mobile terminal 10 makes a rescue request to a person P around the rescuer 11. Has the ability to do. An emergency situation refers to a case where an abnormal change occurs in the physical condition of the user, such as when a sudden attack of a chronic disease occurs or a disease occurs.

  By such a rescue request, emergency rescue can be performed by the person P near the rescuer 11 until a special emergency worker arrives.

  The rescue request is made by outputting a preset rescue message from the speaker 13 of the mobile terminal 10 by voice. The rescue message is a content representing an intention to seek a rescue, for example, “Please help me”.

  The portable terminal 10 can output a rescue message in a plurality of languages. For example, for a rescue message “Please help” in Japanese, it is possible to output an English rescue message “Help Me” in the same meaning. The output language can be changed by setting. Such a language setting function is effective when a foreigner who cannot use Japanese visits Japan on a trip.

  Furthermore, the mobile terminal 10 can set priorities for a plurality of languages of the rescue message. For example, when the first priority language is the first language and the second language is the second language, English is set as the first language and Japanese is set as the second language. In other words, the priority of English is higher than that of Japanese.

  In this case, an English rescue message set in the first language is output preferentially. For example, output of an English rescue message is started first, and the rescue message is repeatedly output a plurality of times. When the output of the rescue message continues for a predetermined time, the language of the rescue message is changed from the first language English to the second language Japanese. After the Japanese rescue message continues for a predetermined time, the language of the rescue message is changed again to the first language English. During the output of the rescue message, the output is stopped by the operation of the mobile terminal 10.

  On the display of the mobile terminal 10, while the rescue message is being output, a status screen 14 that displays the status of the mobile terminal 10 indicating that the rescue is being requested is displayed. The status screen 14 displays the contents of the rescue message being output and the type of the set language.

  The mobile terminal 10 is composed of a small computer, for example. The general configuration of a general computer is as shown in FIG. 2, and the basic configuration of the mobile terminal 10 is the same. As shown in FIG. 2, the computer includes a CPU (Central Processing Unit) 21, a memory 22, a storage device 23, a communication I / F 24, and an input / output unit 26. These are connected via a data bus 27. The input / output unit 26 includes a display 28 and an input device 29 such as operation keys. The display 28 is, for example, a touch panel display, and the display 28 also functions as the input device 29.

  The storage device 23 is, for example, an HDD (Hard Disk Drive), and stores a control program and an application program (hereinafter referred to as AP) 30.

  The memory 22 is a work memory for the CPU 21 to execute processing, and includes a RAM (Random Access Memory). The CPU 21 loads the control program stored in the storage device 23 into the memory 22 and executes processing according to the program, thereby comprehensively controlling each part of the computer. The communication I / F 24 is a network interface that performs transmission control with the network 25.

  In the case of the portable terminal 10, the communication I / F 24 is, for example, a wireless communication module, and the network 25 is a mobile communication network, a wireless LAN, or the like. Further, in the case of the mobile terminal 10, a speaker 13 (see FIG. 1) is provided in addition to the configuration of FIG. 2, and the speaker 13 operates under the control of the CPU 21.

  As shown in FIG. 3, a rescue request support program 30 </ b> A is installed in the storage device 23 </ b> A of the mobile terminal 10 as one of the APs 30. Here, for the convenience of distinguishing the configuration of the computer used for the mobile terminal 10 from the configuration of the server computer described in the second embodiment to be described later, for example, an alphabetic character is used for a numerical symbol such as a CPU 30A. "A" is attached and shown.

  When the rescue request support program 30A is executed, the CPU 21A of the mobile terminal 10 functions as a GUI (Graphical User Interface) control unit 32, a setting unit 33, and a rescue request command unit 34. The GUI control unit 32 controls a display screen displayed on the display 28A, such as an operation screen. Receiving various operation instructions through the operation screen is performed by the GUI control unit 32.

  Operation instructions for rescue requests are also given through the operation screen. When the GUI control unit 32 receives an operation instruction for a rescue request, the GUI control unit 32 sends the operation instruction to the rescue request command unit 34. The rescue request command unit 34 commands the driver 36 that drives the speaker 13 to execute a rescue request process for outputting a rescue message. The driver 36 drives the speaker 13 in response to a command from the rescue request command unit 34. Thereby, the voice of the rescue message is output from the speaker 13.

  The rescue request command unit 34 commands a rescue request process according to a preset language setting. The setting unit 33 performs various settings based on various operation instructions from the GUI control unit 32. The setting includes the language setting of the rescue message, and the setting unit 33 functions as a language setting unit. The language setting includes a priority setting that prioritizes a plurality of languages with respect to the language of the rescue message. The setting data 37 is data in which the setting content set by the setting unit 33 is recorded. In the setting data 37, in this example, "English" is set as the first language and "Japanese" is set as the second language as the priority order of the language of the rescue message.

  The rescue request command unit 34 reads the priority setting of the language from the setting data 37, and commands the rescue request process to the driver 36 according to the set priority, such as English first and then Japanese.

  As shown in FIG. 4, on the initial screen 41 of the mobile terminal 10, an icon 42 for starting the rescue request support program 30 </ b> A is displayed as one of various application icons 42 such as mail, browser, calendar, and map. . When the icon 42 is operated on the initial screen 41, an activation screen 43 of the rescue request support program 30A is displayed on the display 28A.

  The activation screen 43 is provided with a rescue request button 46 and a setting button 47. When the rescue request button 46 is operated, a rescue request operation instruction is input to the rescue request command unit 34 through the GUI control unit 32, and a rescue request process is started. While the rescue request process is started and a rescue message is being output, the status screen 14 (see also FIG. 1) is displayed. The status screen 14 is provided with a stop button 48 for inputting an instruction to stop outputting the rescue message. When the stop button 48 is operated, the output of the rescue message is stopped.

  As shown in FIG. 5, when the setting button 47 is operated on the startup screen 43, a setting screen 49 is displayed. Language setting items include language priority settings and message settings. In the priority order setting, for example, three languages from the first language to the third language can be set. Of course, three or more languages may be settable. The priority order setting is performed, for example, by inputting the language designated by the language selection menu 51 to the input fields of the first language to the third language. In the example of FIG. 5, only the first language and the second language are set, and the third language is not set.

  The message setting is performed by a method of selecting a desired rescue message from a message selection menu (not shown) for displaying a plurality of rescue messages registered in advance, or by directly inputting a rescue message manually from a keyboard. When a rescue message is input in one language, a rescue message translated into the language selected by the language setting is set. For example, when a rescue message is input in English when English is set as the first language and Japanese is set as the second language, a rescue message translated into Japanese, which is another language, is automatically generated. Is set.

  Hereinafter, the operation of the above configuration will be described with reference to the flowchart shown in FIG. As shown in FIG. 1, when the user of the mobile terminal 10 becomes a rescuer 11 when an emergency such as a seizure of a chronic illness occurs on the go, Start the rescue request support program. When the rescue request button 46 is operated on the startup screen 43, the rescue request process is started by a command from the rescue request command unit 34. In the rescue request process, the priority setting of the language is read from the setting data 37, and the rescue message is output in a plurality of languages according to the priority.

  In the rescue request process, the speaker 13 outputs a rescue message in “English” set as the first language. When the output of the rescue message in the first language continues for a predetermined time, the rescue message is output by changing from the first language to the second language. If the output of the rescue message in the second language continues for a predetermined time, the second language is changed to the first language, and the rescue message is output again in the first language. If a stop instruction is input by operating the stop button 48 (FIG. 4) while outputting a rescue message in the first language or the second language, the rescue request process is terminated and the output of the rescue message is stopped. Is done. The above process is repeated until a stop instruction is input.

  As described above, by outputting the rescue message in a plurality of languages according to the priority order, the following effects are obtained. For example, if the rescuer 11 is a foreigner visiting Japan, the language that can be used by the rescuer 11 such as his native language is easier to communicate than the Japanese language. Therefore, from the standpoint of the rescuer 11, it is considered that the person who speaks the language wants to be the rescuer. This is especially true when there is an emergency such as a seizure.

  Therefore, the native language is set as the first language with the highest priority. When the foreigner is an English speaking person, the first language is set to “English” as in this example. If the rescue message is output in English, there is a high possibility that people who understand English will gather as rescuers. Since English is set as the first language, an English rescue message is preferentially output.

  However, outside of the English-speaking area, as in Japan, there may be no person who can understand English around the rescuer 11. In that case, Japanese is set as the second language with the second highest priority because there is no other choice but to ask for help from a person who understands the Japanese language that is the current language. As a result, the rescue message is output in Japanese, which is the official language of the current location, so the rescue message can be transmitted even to Japanese who cannot use English.

  By providing a priority setting function for the language of the rescue message, such as the portable terminal 10, a person who cannot speak the local language, such as a foreign traveler, can call the rescuer 11 who needs to be rescued locally. When it becomes, it becomes easy to request rescue of the rescuer who understands the language which the rescuer 11 needs.

  In this example, the language is changed after the output of the rescue message is continued for a predetermined time, but it may be changed when the number of output of the rescue message reaches a predetermined number instead of changing with the passage of time.

  The example shown in FIG. 7 is an example in which three languages, English, French and Japanese, are set. For example, when a foreigner who speaks English as his native language and can also use French visits Japan, this is the setting. The first language with the highest priority is set to English as the native language, and the second language with the second highest priority is set to French as a language that can be used in a language other than the native language. Then, the local language (official language of the current location), Japanese, is set as the third third language. These three kinds of languages are set in the rescue message.

  Further, as shown in FIG. 7, a plurality of rescue messages having different contents may be set. In the setting screen 49, for example, a content that conveys an intention to seek rescue such as “Please help” is set as the first message, and medical history information is set as the second message. The medical history information is information relating to the user's chronic illness, past medical history, and medication history (including regular medications being taken). The example of the medical history information in FIG. 7 is “I may have developed anaphylactic shock. Please administer the medicine in the sputum.” As described above, the medical history information may include the content related to the coping method according to the medical history, such as “please administer the drug in the sputum”.

  In addition, in the language selection menu 51, an item “according to the current location” may be provided in addition to an item for selecting a specific language such as “Japanese” or “English”. The item “according to the current location” is an item for setting an official language used at the current position of the mobile terminal 10. As a method of acquiring the position information of the current position, a known position information acquisition function mounted on the mobile terminal 10 is used. Known location information acquisition functions include, for example, a GPS system that uses a GPS (Global Positioning System) and a base station system that uses a base station of a mobile communication network of a mobile phone or a base station of a public wireless LAN. According to this, it is not necessary to set the local language every time according to the travel destination, which is convenient. The set setting data 37 is stored in the storage device 23A (see FIG. 3).

  In addition to the method of operating the portable terminal 10, for example, as shown in FIGS. 8 and 9, the method of stopping the output of the rescue message is a response to the rescue message (“Are you okay?” It may be a method of stopping when there is an inquiry such as “”. In this case, the voice is received by the microphone 56 provided in the portable terminal 10 simultaneously with the start of the output of the rescue message. As shown in the flowchart of FIG. 9, when a voice is input from the microphone 56, the rescue request command unit 34 stops outputting the rescue message.

  In this case, it is preferable to provide a voice recognition function for the CPU 21A of the mobile terminal 10 by a program or the like so that ambient noise and voice response can be distinguished. According to this, when a rescuer appears, the output of the rescue message is automatically stopped, which is convenient.

  Also, as shown in FIG. 10, while outputting a rescue message in the first language, it is determined whether there is a response in the first language, and if there is a response in the first language, the rescue message May be stopped. If there is no response in the first language, after continuing for a predetermined time, the first language is changed to the second language, and a rescue message is output in the second language.

  According to this, even if there is a response in the second language, it is possible to continue outputting the rescue message in the first language until a predetermined time elapses. Therefore, the rescue request for the rescuer who can use the first language can be continued for a long time as compared with the example of FIG. 9 which stops when there is a response without distinguishing between languages. In order to perform the processing of FIG. 10, it is necessary to provide a language recognition function in addition to the voice recognition function to the CPU 21A by a program or the like.

“Second Embodiment”
The second embodiment shown in FIG. 11 to FIG. 15 is a form in which a rescue request is made using a rescue request support system including a rescue request support server 61 that can communicate with the mobile terminals 10 and 62. In the first embodiment, as a rescue request process, a rescue message is output by voice from the speaker 13 of the mobile terminal 10 and a rescue request is made to a person P1 around the rescuer 11 in need.

  On the other hand, in the second embodiment, in addition to the process of outputting the rescue message from the speaker 13 of the first embodiment, as a rescue request process, the rescue request support server 61 with which the mobile terminal 10 can communicate, The process which transmits the rescue request request | requirement which requests | requires performing rescue request with respect to the rescuer P2 which is a user registered beforehand is performed.

  As described above, the rescue request support server 61 provides a rescue request support application service to the user registered in advance via the network 25. The pre-registered user is a user who may potentially become the rescuer 11 or the rescuer P2, and when one user becomes the rescuer 11, the other user is the rescuer. P2. In the second embodiment, descriptions of configurations and functions similar to those of the first embodiment will be omitted, and differences will be mainly described.

  The rescue request command unit 34 of the mobile terminal 10 commands the execution of the rescue request process by transmitting a rescue request request to the rescue request support server 61 that can communicate through the network 25.

  As illustrated in FIG. 12, the mobile terminal 10 of the second embodiment includes a communication control unit 38 and a position information acquisition unit 39 in addition to the mobile terminal 10 of the first embodiment (see FIG. 3). The communication control unit 38 controls communication with the rescue request support server 61. The position information acquisition unit 39 acquires position information indicating the current position of the mobile terminal 10 by a GPS method or a base station method.

  The rescue request command unit 34 transmits a rescue request request to the rescue request support server 61 through the communication control unit 38. The rescue request command unit 34 transmits the rescue request request including the position information. In the mobile terminal 10 of the second embodiment, the setting data set through the setting unit 33 is not stored in the mobile terminal 10, and the setting data is stored in the rescue request support server 61. The setting unit 33 transmits a setting data setting request to the rescue request support server 61 through the communication control unit 38.

  In FIG. 11, when the rescue request support server 61 receives a rescue request request from the portable terminal 10 of the rescuer 11, the rescue request support server 61 executes a rescue request process for transmitting a rescue request notification to a previously registered user.

  The configuration of the mobile terminal 62 of the rescuer P2 who has received the rescue request notification is the same as that of the mobile terminal 10 shown in FIG. When the portable terminal 62 receives a rescue request notification from the rescue request support server 61 through the communication I / F 24A and the communication control unit 38, the GUI control unit 32 displays a rescue request notification notification screen 63 on the display 28A. The rescuer P2 who sees the notification screen 63 heads for rescue of the rescuer 11 in need.

  The rescue request notification includes a rescue message, and transmission of the rescue request notification corresponds to output of the rescue message. The transmission of the rescue request notification (rescue message output) is performed in a plurality of languages of the first language and the second language according to the priority order.

  The rescue request support server 61 searches for a user who transmits a rescue request notification based on the current location of the portable terminal 10 of the rescue requester 11 among previously registered users. Specifically, the rescue request support server 61 acquires location information indicating the current location from each of the mobile terminal 10 and the mobile terminal 62. And the user who exists in the range of predetermined distance from the present position of the portable terminal 10 is searched, and the user is determined as rescuer P2 which transmits a rescue request notification.

  The rescue request support server 61 is also a computer, and its basic configuration is as shown in FIG.

  As shown in FIG. 13, a rescue request support server program 30B is stored in the storage device 23B of the rescue request support server 61. When the rescue request support server program 30B is executed, the CPU 21B of the rescue request support server 61 functions as a request reception unit 66, a rescue request notification transmission unit 67, a setting unit 68, and a mobile terminal current position acquisition unit 69. Here, for convenience of explanation, the configuration of the CPU and the like of the rescue request support server 61 is indicated by the numerical symbol “A” in order to distinguish it from the configuration of the CPU of the mobile terminal 10 with “A” added to the numerical symbol. B ”is attached.

  The request receiving unit 66 receives the mobile terminal 10, the rescue request request, and the setting data setting request, and gives each unit an instruction corresponding to the received request. The request receiving unit 66 also receives a setting request from the mobile terminal 62 in the same manner as the mobile terminal 10. The setting data includes setting contents of language priorities, and the request accepting unit 66 functions as a language setting request accepting unit that accepts language setting requests to prioritize and set a plurality of languages.

  The setting unit 68 stores setting data as user registration information 71 in the storage device 23B based on a setting request from the mobile terminal 10 or the mobile terminal 62. The registration information 71 includes setting data regarding a rescue message for each user. The setting data is the same as the setting data 37 (see FIGS. 3 and 7) described in the first embodiment.

  Furthermore, the registration information 71 includes information regarding acceptability of the rescue request of another person for each user. The information regarding acceptability is an intention indicating whether or not each user is allowed to receive a rescue request notification when another user becomes a rescuer 11. “Yes” is set for a user who is allowed to become a rescuer upon receiving a rescue request notification, and “not allowed” is set for a user who is not allowed. In this example, “impossible” is set for the user whose user ID is “004”, and “possible” is set for other users.

  The mobile terminal current position acquisition unit 69 periodically acquires position information from the user's mobile terminals 10 and 62. A program for periodically transmitting location information to the rescue request support server 61 at the time of user registration is installed in the mobile terminals 10 and 62. When there is a rescue request request from the portable terminal 10 of the rescuer 11, the portable terminal current position acquisition unit 69 checks the current position of the portable terminal 10 and is within a predetermined distance from the position. Search for the mobile terminal 62 of another user.

  And the user who is near the portable terminal 10 of the rescuer 11 is determined as the rescuer P2 who transmits the rescue request notification. The determined user address is sent to the rescue request notification transmitter 67. Note that a user whose acceptance of the rescue request is “impossible”, such as a user whose user ID is “004”, is excluded from the search target of the notification destination.

  When the rescue request notification transmission unit 67 receives the rescue request request, the rescue request notification transmission unit 67 receives the address of the rescuer P2 near the rescuer 11 from the mobile terminal current position acquisition unit 69, and sends a rescue message to the rescuer P2. Send a rescue request notification including. The rescue request notification is performed in a plurality of languages according to the set priority order.

  As shown in FIG. 14, on the notification screen 63 that displays a rescue request notification, a message that the rescue request support server 61 requests a registered user to rescue on behalf of the rescuer 11 is displayed. This message is, for example, a content such as “Since there is a rescue request from a registered user, a nearby person wants to request rescue”. Further, the notification screen 63 displays a rescue message that is registered in advance as registration information 71 of the rescue requester 11. The content of the rescue message is the same as the content set in the setting data 37 of the first embodiment (see FIG. 7). Further, the notification screen 63 displays a map and address of the current location of the rescuer 11. The map also displays the current location of the notification rescuer P2.

  Such a rescue request notification is generated in a plurality of languages of the first language and the second language. FIG. 14 shows an example of an English notification screen 63A set for the first language and a Japanese notification screen 63B set for the second language. The rescue request notification transmitting unit 67 performs a rescue request notification in a plurality of languages according to priority. First, an English rescue request notification in a first language is transmitted, and then a Japanese rescue request notification in a second language is transmitted. The second language rescue request notification is transmitted, for example, after a predetermined time elapses after notification in the first language.

  The rescue request support server 61 receives some response from the rescuer P2 such as confirming the rescue request notification and sending the rescue request notification to the portable terminal 62 from the rescue request support server 61, such as confirming the rescue request notification. You may be able to do it. In this case, for example, if a response is not received from the user even after a predetermined time has elapsed after the rescue request notification is transmitted, the rescue request notification may be retransmitted.

  The entire process of the rescue request support system including the mobile terminal 10 of the rescuer 11, the rescue request support server 61, and the mobile terminal 62 of the rescuer P 2 is as shown in the flowchart of FIG. 15.

  When the rescuer 11 issues a rescue request operation instruction from the mobile terminal 10, the mobile terminal 10 starts outputting a rescue message in English in the first language from the speaker 13. If it continues for a predetermined time, the voice output of the rescue message is started from the first language in the second language Japanese.

  The portable terminal 10 transmits a rescue request request to the rescue request support server 61 at the same time as the voice output of the rescue message from the speaker 13 is started. When the rescue request support server 61 receives the rescue request request, the rescue request support server 61 searches for a user near the rescuer 11 among registered users. First, a rescue request notification is transmitted in the first language to the rescuer P2 with the user as the rescuer P2. After a rescue request notification is transmitted in the first language, a rescue request notification is transmitted in the second language after a predetermined time has elapsed.

  Since the first embodiment is a rescue request based on the sound output from the speaker 13, the target person seeking the rescue is limited to the person P <b> 1 existing in the voice reachable range, but the rescue request support server 61 is used. Thus, it is possible to widen the scope of subjects who seek rescue.

  Also in the second embodiment, similar to the first embodiment, rescue request notifications are transmitted in a plurality of languages according to the priority order, so that a foreign tourist or other person who does not speak the local language can be rescued locally. When it becomes the rescuer 11 that needs to be, it becomes easy to request the rescuer's rescue who understands the language that the rescuer 11 can use.

  In the second embodiment, the language of the rescue request notification has been described using two examples of the first language and the second language. However, as shown in the first embodiment, three or more languages may be used. .

  Moreover, in 2nd Embodiment, although the audio | voice output from the speaker 13 and the transmission of the rescue request notification of the rescue request assistance server 61 were demonstrated, the rescue was performed without outputting the audio from the speaker 13. Only the rescue request notification of the request support server 61 may be transmitted.

  In each said embodiment, although the rescue request process is started based on the operation instruction input into a portable terminal, a rescue request process is carried out with the rescuer 11 required as described in the prior literature, for example. When the biological sensor worn by the user detects an abnormality, it may start in response to a trigger signal from the biological sensor. When the rescue request support server 61 is used, the rescue request support server 61 may start the rescue request process with a rescue request from a user other than the rescuer 11 as a trigger.

  In each of the above embodiments, the case where a foreigner who has visited Japan uses the mobile terminal 10 or the rescue request support server 61 has been described as an example. However, when the Japanese travels abroad, the mobile terminal 10 or the rescue request support server 61 may be used.

  The present invention is not limited to the above-described embodiment and the above-described modifications, and it is needless to say that various configurations can be adopted without departing from the gist of the present invention. For example, the above embodiment and the above-described modifications can be combined as appropriate. In addition to the program, the present invention extends to a storage medium that stores the program.

10, 62 Mobile terminal 11 Rescued person 13 Speaker 21 CPU
25 Network 28 Display 30 AP
32 GUI control unit 33 Setting unit 34 Rescue request command unit 37 Setting data 49 Setting screen 63 Notification screen 66 Request receiving unit (language setting request receiving unit)
67 Rescue Request Notification Transmitter 69 Mobile Terminal Current Location Acquisition Unit

Claims (10)

A language setting step for prioritizing and setting a plurality of languages for the language of the rescue message;
A rescue request support method for causing a portable terminal to execute a rescue request command step for commanding execution of a rescue request process for outputting the rescue message in a plurality of languages according to the priority.   The first language of the priority is set to the user's native language of the mobile terminal or a language that can be used by the user in addition to the native language, and the current language of the user is set to the second or lower language. The rescue request support method according to claim 1, wherein terms are set.   The rescue request support method according to claim 1, wherein the rescue request process includes a process of outputting the rescue message from a speaker provided in the mobile terminal.   In the rescue request command step, the mobile terminal commands a server capable of communication to execute the rescue request process, and the rescue request process sends a rescue request notification to a user whose server is registered in advance. The rescue request support method according to any one of claims 1 to 3, including a process of transmitting.   The rescue request support method according to any one of claims 1 to 4, wherein medical history information can be set as the rescue message.   The rescue request support method according to any one of claims 1 to 5, wherein the rescue request process is started based on an operation instruction input to the mobile terminal. A language setting step for setting a priority order for a plurality of languages for the language of the rescue message to be output;
A rescue request support program for causing a portable terminal, which is a computer, to execute a rescue request command step for commanding a rescue request process for outputting the rescue message in a plurality of languages according to the priority. A language setting request receiving unit for receiving a language setting request for setting a plurality of languages with priorities for the language of the rescue message;
A rescue request notification transmission unit that transmits a rescue request notification including the rescue message to a pre-registered user, and includes a rescue request notification transmission unit that performs the rescue request notification in a plurality of languages according to the priority order. Rescue request support server. A language setting request accepting step for accepting a language setting request for setting and prioritizing a plurality of languages with respect to the language of the rescue message;
A rescue request notification transmission unit that transmits a rescue request notification including the rescue message to a pre-registered user, and performs a rescue request notification transmission step of performing the rescue request notification in a plurality of languages according to the priority order To operate the rescue request support server. A rescue request support system comprising a mobile terminal and a rescue request support server that can communicate with the mobile terminal,
The rescue request support server
A language setting request receiving unit for receiving a language setting request for setting a plurality of languages with priorities for the language of the rescue message from the mobile terminal via a network;
A rescue request notification transmission unit that transmits a rescue request notification including the rescue message to a pre-registered user, and includes a rescue request notification transmission unit that performs the rescue request notification in a plurality of languages according to the priority order. Rescue request support system.

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