JP5767381B1 - Emergency call system, emergency call method, operator device and emergency call program - Google Patents

Abstract

To provide an emergency call system or the like that enables a person who is difficult to make a call by telephone to easily make an emergency call even from a location outside the jurisdiction of a registered institution. An emergency call system according to the present invention includes an emergency call information acquisition means for a caller device to acquire emergency call information, and a notification transmission for transmitting the emergency call information as it is or adding information to an operator device. A notification receiving means for receiving emergency call information from the caller apparatus, and determining which receiving agency the jurisdiction receiving organization that obtains the notification position information and has jurisdiction over the notification position is notified. A message transfer means for transmitting emergency call information with location information added to a receiver device installed in a jurisdiction receiving organization, wherein the receiver device receives the emergency call information transmitted from the operator device. Means and a message display means for displaying information included in the emergency call information. [Selection] Figure 10

Description

  The present invention relates to an emergency call system, an emergency call method, an operator device, and an emergency call program for a person who is difficult to make an emergency call through a call.

  There is an emergency call system in which an emergency call is made by dialing a specific telephone number such as 119 in Japan. On the other hand, mobile terminals having a voice call function via a telephone network such as a mobile phone and a smartphone are widely used. Many mobile terminals currently in use can dial 119, etc., so that mobile terminal users can make emergency calls not only from homes and other places where there are fixed telephones, but also from outside . The response to the emergency call is a procedure in which an operator such as a fire department receiving the emergency call hears necessary information from the caller and then dispatches vehicles and personnel to the place where the caller is located.

  Such an emergency call system is based on the premise that the caller and the receiving operator communicate information by voice, so if you have a hearing impairment or a language impairment, make an emergency call. Is difficult. Therefore, an emergency call system that can make a call by a method other than voice other than the conventional emergency call system using a telephone network has been proposed.

  Patent Document 1 relates to the provision of safety information. By simply connecting an identification information providing device to a mobile phone, the safety information providing device provided in a fire department or the like automatically transmits the safety information of the owner of the mobile phone. Describes a safety information providing system that can be notified to.

  Patent Document 2 describes an emergency call device that includes a database that associates identification data of a reporter's mobile phone with the address of the recipient's mobile phone and can make an emergency call via the Internet. In this emergency call device, the current position of the caller can be specified using the GPS receiver of the caller's mobile phone and the position can be automatically reported.

JP 2006-148476 A JP 2011-61587 A

  As described above, a conventional emergency call system for a person who is difficult to make a report through a telephone call is provided with a separate system for each organization that receives a report from a fire department or the like. For this reason, if the location of the whistleblower is outside the jurisdiction of the institution receiving the report, the system is not able to handle it. could not.

  The present invention provides an emergency call system, an emergency call method, an operator device, and an emergency call program that enable a person who is difficult to make a call by telephone to easily make an emergency call even from a location outside the jurisdiction of the registered organization. For the purpose.

In order to solve the above-described problem, the emergency call system of the present invention includes a caller device used by a caller who makes an emergency call, a receiver device installed in a receiving organization that receives the emergency call, and a caller device. In an emergency call system with an operator device that receives an emergency call from an operator and forwards the emergency call to the recipient device, the caller device is not voiced by the caller when the caller tries to make an emergency call. A notification information acquisition means for acquiring emergency call information input by the above method, and a notification transmission means for transmitting the emergency call information as it is or adding information to the operator apparatus. Notification reception means for receiving emergency call information from the device, and notification location information indicating the location of the caller when the caller device transmits the emergency call information, and receiving the jurisdiction receiving the notification location Seki is determined which one of the receiving agency, and a report transfer means for transmitting to the recipient device installed in a competent receiving agency an emergency call information notification position information is added, notification transfer means, jurisdiction Whether or not the recipient device is installed in the jurisdiction receiving organization by referring to the receiving organization database in which information indicating whether or not the recipient device is installed for all the receiving organizations that can be receiving organizations If the recipient device is not installed at the responsible receiving organization, the emergency call information is sent to the recipient device installed at the registered receiving organization that is the receiving organization with which the reporter is registered. The receiver device includes a notification receiving unit that receives emergency notification information transmitted from the operator device, and a notification display unit that displays information included in the emergency notification information.

In order to solve the above-described problem, the emergency notification method of the present invention is a receiving organization that receives emergency notification via an operator device for emergency notification information transmitted from a reporter device used by a reporter who makes an emergency call. In the emergency call method to be sent to the receiver device installed in the emergency call device, the caller device acquires emergency call information that is input by the caller using a method other than voice when the caller tries to make an emergency call. An information acquisition step, a report transmission step in which the caller device sends the emergency call information as it is or adds information to the operator device, and a report reception in which the operator device receives the emergency call information from the caller device There is a jurisdiction receiving organization in which the operator device acquires notification location information indicating the notification location that is the location of the reporter when the notification device transmits emergency notification information and has jurisdiction over the notification location. A message transfer step for transmitting the emergency call information to which the notification location information is added to the receiver device installed in the jurisdiction receiving organization and the receiver device from the operator device. A notification receiving step for receiving the received emergency notification information, and a notification display step for displaying the information included in the emergency notification information by the receiver device . In the notification transfer step, the operator device can be a responsible receiving organization. With reference to the receiving institution database in which information indicating whether or not the receiving device is installed for all receiving institutions is stored in advance, it is determined whether or not the receiving device is installed in the jurisdiction receiving institution, If the recipient device is not installed at the receiving organization, the recipient device installed at the registered receiving organization that is the receiving organization with which the caller has registered as a user. And transmits to.

In order to solve the above-described problems, the operator device of the present invention includes a notification accepting unit that receives emergency call information from a caller device used by a caller who makes an emergency call, and the caller device transmits the emergency call information. The report location information indicating the location of the reporter at the time of the call is acquired, and from among the multiple receiving organizations that receive emergency calls, it is determined which of the receiving organizations that have jurisdiction over the report location, and the report location A message transfer means for transmitting the emergency call information to which the information is added to a receiver device installed in the jurisdiction receiving institution. Whether or not the receiver device is installed in the relevant receiving institution by referring to the receiving institution database in which information indicating whether or not the information is stored in advance. There when not installed, caller an emergency call information and transmits to the recipient device installed in a registered receive engine is receiving institutions that user registration.

In order to solve the above-described problems, the emergency call program of the present invention includes a computer, a report reception unit that receives emergency call information from a caller device used by a caller who makes an emergency call, and the caller device that makes an emergency call. Obtain report location information that indicates the location of the reporter when the information was sent, and determine which of the multiple receiving organizations that receive the emergency call is the competent receiving organization that has jurisdiction over the reporting location. , Function as a message transfer means for transmitting the emergency call information with the report location information added to the receiver apparatus installed in the jurisdiction receiving institution, and the message transfer means is a receiver apparatus for all the receiving institutions that can be the jurisdiction receiving institution. Whether or not the recipient device is installed in the receiving organization with reference to the receiving organization database in which information indicating whether or not is installed is stored in advance. Constant and, if the recipient device to the competent receiving agency is not installed, caller be sent to the recipient device installed in a registered receive engine is receiving institutions that a user registers the emergency call information It is characterized by.

  According to the present invention, a person who is difficult to report by telephone can easily make an emergency call from a location outside the jurisdiction of the registered institution.

FIG. 1 is an overall view of an emergency call system. FIG. 2 is a diagram illustrating a hardware configuration of the reporter device. FIG. 3 is a diagram illustrating a hardware configuration of the recipient device. FIG. 4 is a diagram illustrating a hardware configuration of the operator device. FIG. 5 is a functional block diagram of the notifier device. FIG. 6 is a functional block diagram of the recipient device. FIG. 7 is a functional block diagram of the operator device. FIG. 8 shows the data structure of the reporter database. FIG. 9 is a diagram showing a data structure of the receiving institution database. FIG. 10 is a flowchart showing the operation of the emergency call system. 11 (a) is a diagram showing a report type selection screen, FIG. 11 (b) is a diagram showing a detailed information input screen, FIG. 11 (c) is a diagram showing a report location type selection screen, and FIG. 11 (d) is a report. It is a figure which shows a place input screen. FIG. 12 is a diagram showing a notification display screen. FIG. 13 is a diagram showing a notification display screen in the case where the receiving organization having jurisdiction does not install this system. FIG. 14 is a diagram illustrating an information collection screen.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.
FIG. 1 is an overall view of an emergency call system 1 according to an embodiment of the present invention. The emergency call system 1 is a separate system from the conventional system that dials a specific telephone number, for example, 119 and makes a call, and the caller makes an emergency call using text information.

  The emergency call system 1 is transmitted by a plurality of reporter devices 2 used by the reporter, a plurality of receiver devices 3 installed in a plurality of receiving organizations that receive emergency reports such as fire departments, and the reporter device 2 And an operator device 4 that receives an emergency call and forwards it to the receiver device 3. The reporter device 2, the receiver device 3, and the operator device 4 can each be connected to a network 5 such as the Internet. The operator device 4 can communicate with the reporter device 2 and the receiver device 3 via the network 5. The reporter device 2 and the receiver device 3 may not be able to communicate directly. Some receiving institutions do not introduce this system, and therefore the receiver apparatus 3 is not installed.

  The whistleblower registers in advance with one of the receiving institutions. The receiving organization registered by the whistleblower is referred to as a “registered receiving organization”. Each receiving institution has a jurisdiction area, but the whistleblower makes an emergency call both from within the jurisdiction of the registered receiving institution. The location of the caller when an emergency call is made is called the “report location”. The receiving organization that has jurisdiction over the reporting location is referred to as the “responsible receiving organization”.

  FIG. 2 is a schematic diagram showing a hardware configuration of the reporter apparatus 2. The whistleblower device 2 is a device having a communication function such as a mobile phone, a laptop personal computer, a desktop personal computer, a tablet computer, etc., and includes a CPU 21, a main storage device 22, an external storage device 23, a communication device. 24, an input device 25, a display device 26, and a GPS device 27.

  The CPU 21 is composed of, for example, a microprocessor, and controls each hardware by executing a program stored in the main storage device 22.

  The main storage device 22 is constituted by, for example, a DRAM, and stores a program executed by the CPU 21 and is used as a work area when executing this program.

  The external storage device 23 is constituted by, for example, a flash ROM or a hard disk device, and stores data and the like necessary for executing the above program.

  The communication device 24 is composed of, for example, a wireless LAN interface or a mobile phone communication module, and connects the reporter device 2 to the network 5.

  The input device 25 includes physical buttons, a dial, a keyboard, a pointing device such as a mouse, a touch panel, and the like. The reporter operates the input device 25 to give an instruction to the reporter device 2 or input necessary information.

  The display device 26 is composed of, for example, a liquid crystal display device, and displays predetermined information such as a dialog for selecting an operation as an image.

  The GPS device 27 receives a signal transmitted from a GPS satellite, and acquires positioning information necessary for calculating a reporting position. It is not essential for the reporter device 2 to include the GPS device 27, and the report location may be acquired by other methods such as base station positioning.

  FIG. 3 is a schematic diagram showing a hardware configuration of the receiver device 3. The receiver device 3 is a device having a communication function such as a laptop personal computer, a desktop personal computer, or a tablet computer, and includes a CPU 31, a main storage device 32, an external storage device 33, a communication device 34, and an input. A device 35, a display device 36, and an alarm device 37 are provided.

  The CPU 31 is composed of, for example, a microprocessor, and controls each hardware by executing a program stored in the main storage device 32.

  The main storage device 32 is constituted by, for example, a DRAM, and stores a program executed by the CPU 31, and is used as a work area when executing this program.

  The external storage device 33 is composed of, for example, a hard disk device, and stores data and the like necessary for executing the above program.

  The communication device 34 is configured by a wireless LAN interface, for example, and connects the recipient device 3 to the network 5.

  The input device 35 includes physical buttons, a dial, a keyboard, a pointing device such as a mouse, a touch panel, and the like. The operator of the receiver device 3 operates the input device 35 to give an instruction to the receiver device 3 or input necessary information.

  The display device 36 is composed of a liquid crystal display device, for example, and displays predetermined information such as received emergency call information as an image.

  The alarm device 37 is constituted by a speaker, for example, and reproduces a warning sound when the connection between the recipient device 3 and the network 5 is disconnected. In addition to the speaker, a rotating light or the like may be provided to alert the user visually.

  FIG. 4 is a schematic diagram showing a hardware configuration of the operator device 4. The operator device 4 is a device that has a communication function such as a desktop computer or a rack mount computer and functions as a web server device, and includes a CPU 41, a main storage device 42, an external storage device 43, a communication device 44, and an input. A device 45 and a display device 46 are provided.

  The CPU 41 is composed of, for example, a microprocessor, and controls each hardware by executing a program stored in the main storage device 42.

  The main storage device 42 is constituted by a DRAM, for example, and stores a program executed by the CPU 41 and is used as a work area when executing this program.

  The external storage device 43 is composed of, for example, a hard disk device, and stores data and the like necessary for executing the above program.

  The communication device 44 is configured by a wireless LAN interface, for example, and connects the operator device 4 to the network 5.

  The input device 45 includes physical buttons, a dial, a keyboard, a pointing device such as a mouse, a touch panel, and the like. The operator of the operator device 4 operates the input device 45 to give an instruction to the operator device 4 or input necessary information.

  The display device 46 is composed of a liquid crystal display device, for example, and displays predetermined information such as a dialog for selecting an operation as an image.

  FIG. 5 is a functional block diagram of the reporter device 2. The reporter device 2 includes a report information acquisition unit 201, a report transmission unit 202, a positioning unit 203, a message exchange unit 204, and a storage unit 210. Each of the above means is realized by the CPU 21 executing a computer program to control the hardware in FIG.

  The report information acquisition unit 201 acquires emergency report information input by a reporter by a method other than voice. The emergency call information is information transmitted from the caller to the operator of the receiving organization in the case of an emergency call, and includes, for example, the type of emergency call, the location and type of the call, detailed information on the call, and the like.

  The notification transmission unit 202 transmits the emergency notification information acquired by the notification information acquisition unit 201 to the operator device 4 as it is or after adding information thereto. For example, the information to be added is read from information stored in advance in the storage unit 210, acquired from other components such as the positioning means 203, or calculated based on the information.

  The positioning means 203 calculates the reporting position when there is an emergency call execution instruction from the reporting party while away from home. The positioning means 203 calculates the reporting position based on the positioning information acquired by the GPS device 27 when the reporting device 2 includes the GPS device 27 and can acquire positioning information. If the reporter device 2 does not have the GPS device 27, or if the reporter device 2 is equipped but cannot obtain sufficient positioning information, such as when the reporter is in an underground mall, The report location is calculated using the location information of the base station or the location information of the access point of the wireless LAN. In addition, when the whistleblower device 2 is used at the whistleblower's home and the reporting position is assumed to be the home of the whistleblower, the operator device 4 acquires the home position as described later. Therefore, the positioning means 203 may not be provided.

  The message exchange unit 204 transmits / receives a text information message and an image associated with the message via the operator device 4 between the reporter and the operator of the receiver device 3 after transmitting the emergency notification information.

  In the storage unit 210, reporter identification information 211 is stored in advance. The reporter identification information 211 is information for identifying the reporter, and is a character string or a number unique within the emergency call system 1. This is given at the time of user registration with the registration receiving organization, and the one stored in the storage unit 210 and the one registered in the notifier database 411 described later are matched.

  FIG. 6 is a functional block diagram of the recipient device 3. The recipient apparatus 3 includes a notification receiving unit 301, a notification display unit 302, an alarm unit 303, a message exchange unit 304, a reception notification mail transmission unit 305, and a storage unit 310. Each of the above means is realized by the CPU 31 executing a computer program and controlling the hardware shown in FIG.

  The notification receiving unit 301 receives emergency notification information transmitted from the operator device 4.

  The notification display unit 302 generates an image indicating information included in the emergency notification information based on the emergency notification information received from the operator device 4 and displays the image on the display device 36. If the emergency call information does not include the map information near the call location, it is obtained from the map information server that is open to the public based on the call location information contained in the emergency call information, and together with the emergency call information indicate. In addition, the map data of the jurisdiction area of the receiving organization may be stored in the storage unit 310 in advance, and the map information of the reporting location may be acquired from the data.

  The alarm means 303 monitors the connection state between the receiver device 3 and the operator device 4, and when detecting that this connection has been disconnected, activates the alarm device 37 to notify the operator. The monitoring is performed, for example, by monitoring an HTTP session between the receiver device 3 and the operator device 4.

  The message exchange unit 304 transmits / receives a text information message and an image accompanying the message via the operator device 4 between the notifier and the operator of the receiver device 3 after receiving the emergency notification information.

  Immediately after receiving the emergency call information, the reception notification mail transmission unit 305 transmits a reception notification mail for notifying the reporter that the notification has been received with the mail address of the reporter included in the emergency call information as a destination. . This reception notification mail is transmitted without using the operator device 4 by using a normal electronic mail transmission system such as SMTP.

  FIG. 7 is a functional block diagram of the operator device 4. The operator device 4 includes a report receiving unit 401, a report transfer unit 402, a message transfer unit 403, and a storage unit 410. In the storage unit 410, a reporter database 411 and a receiving institution database 412 are stored. Each of the above means is realized by the CPU 41 executing a computer program and controlling the hardware shown in FIG.

  The report reception unit 401 receives the emergency call information transmitted from the reporter device 2 and passes it to the report transfer unit 402. When the emergency call information does not include the report location, the reporter database 411 is searched using the reporter identification information included in the report information as a search key, the home address of the reporter is obtained, and the report location information is obtained. Is added to the emergency call information and passed to the message transfer means 402. Further, in response to a request from the reporter apparatus 2, the report reception unit 401 transmits HTML data for configuring an information input screen or the like to the reporter apparatus 2.

  The report transfer unit 402 acquires report position information from the emergency call information. Further, for example, the receiving institution database 412 is searched to determine which receiving institution is the receiving authority in charge. And emergency call information is transmitted to the receiver apparatus 3 installed in the jurisdiction receiving organization.

  The report transfer unit 402 may add the map information in the vicinity of the report position to the emergency call information and then transmit it to the receiver device 3. In this case, map information is acquired from a map information server that is open to the public. In addition, the map data of the service providing area by this system may be stored in the storage unit 410 in advance, and the map information of the reporting position may be acquired from the data.

  The report transfer unit 402 searches the reporter database 411 using the reporter identification information included in the emergency report information as a search key, acquires information about the reporter, adds this to the emergency report information, and adds it to the receiver apparatus 3. You may send it.

  The message transfer means 403 receives the message transmitted from the notifier device 2 and the image accompanying it, and transfers it to the receiver device 3. Further, the message transmitted from the receiver device 3 and the image accompanying it are received and transferred to the reporter device 2.

  The reporter database 411 is a database that stores reporter identification information and reporter information that is information about the reporter in association with each other. FIG. 8 shows an example of the data structure of the reporter database 411. The reporter ID is an example of reporter identification information. In this example, the reporter ID is an integer that is not duplicated in the system. As the reporter information associated with the reporter ID, the reporter name, gender, date of birth, e-mail address, address, registered facility, registered receiving institution ID, chronic illness, and hospital to be hospitalized are stored. Here, the registered facility is the name of the facility where the whistleblower performed the use registration procedure, and may be different from the registered receiving organization. Also, the fact that the registered facility is “notifying person” indicates that the notifying person has operated the notifying person apparatus 2 and has performed the registration procedure.

  The receiving institution database 412 is a database that stores the receiving institution identification information and information related to the receiving in association with each other. FIG. 9 shows an example of the data structure of the receiving institution database 412. The receiving institution ID is an example of receiving institution identification information. In this example, the receiving institution ID is an integer that is not duplicated in the system. In this example, the name, telephone number, jurisdiction, and system introduction are stored as information associated with the receiving institution ID. Although specific data is not shown in FIG. 9, for example, the jurisdiction is information for specifying a polygon indicating the outer edge of the jurisdiction. The system introduction is information indicating whether or not the receiving institution has installed this system, that is, whether or not the receiver apparatus 3 is installed in the receiving institution. In FIG. 9, “○” indicates that the system is installed, and “X” indicates that the system is not installed.

  The notifier database 411 and the receiving institution database 412 are not necessarily stored in the storage unit 410 of the operator device 4 as shown in FIG. 7, but are stored in other server devices or storage devices. Those accessible from the operator device 4 may be used.

  The operator device 4 can also be composed of a plurality of devices. For example, each of the above means can be distributed and installed in a plurality of devices, or a plurality of devices each having all of the configurations shown in FIG. 7 can be used as a redundant configuration.

FIG. 10 is a flowchart for explaining the operation of the emergency call system 1.
When the reporter information acquisition means 201 of the reporter device 2 detects an instruction to send an emergency call by the reporter, for example, that an icon associated with the URL of the operator device 4 and displayed on the display device 26 is tapped. The report type information that is input by the reporter by a method other than voice and is a part of the emergency report information is acquired (S1). Specifically, the report information acquisition unit 201 activates a web browser and requests the operator device 4 to transmit a report type selection screen. The report reception unit 401 of the operator device 4 transmits HTML data for configuring the report type selection screen to the reporter device 2. This HTML data is created in advance and stored in the storage unit 410 of the operator device 4, and if the same configuration is transmitted regardless of the type of the reporter device 2, the reporter is notified of the reporter device 2. Regardless of the type, it is always possible to report by the same operation. The report information acquisition unit 201 generates a report type selection screen based on the received HTML data and displays it on the display device 26.

  FIG. 11A is a diagram illustrating an example of a report type selection screen displayed on the display device 26. The report type selection screen 101 has a tag 101a with the heading “TOP”, an ambulance button 101b with an image of “Ambulance” and an ambulance, an image of “Fire” and an image of fire burning A fire button 101c marked with is displayed. In addition, although not used when making an emergency call, a test report button 101d with characters “test report” and a my page button 101e with characters “my page” are also displayed. . The reporter taps the ambulance button 101b to request an ambulance, and taps the fire button 101c to request a fire engine. The report information acquisition unit 201 generates report type information according to the tapped button and stores it in the storage unit 210. As the type of notification, in addition to the above-mentioned “fire” and “emergency”, “hospital inquiry”, “rescue”, etc. may be set, and buttons corresponding thereto may be displayed on the screen.

  When the reporter taps the test report button 101d, test data is transmitted to the operator device 4, and when the transmission is successful, a response to the effect that the operator device 4 has succeeded is transmitted. Thereby, the reporter can confirm whether the reporter apparatus 2 currently used can make a report from the current position.

  When the reporter taps the My Page button 101e, another tag is generated, and information relating to the reporter such as an e-mail address, a hospital in which he / she is attending, or chronic disease can be registered / updated.

  Next, the report information acquisition means 201 acquires the detailed report information that is input by the reporter by a method other than voice and is part of the emergency report information (S2). The detailed report information is information indicating specific contents of the report, such as information indicating the reporter and the status of the fire, and is, for example, information in characters such as “I feel a stomachache”. The report information acquisition unit 201 acquires HTML data from the operator device 4 as in the case of the report type selection screen 101, and displays the detailed information input screen 102 shown in FIG.

  On the detailed information input screen 102, a tag 102a with characters “Ambulance” or “Fire” is generated according to the button selected at Step S1, and a text box 102b and characters “Next” are added. Button 102c is displayed. When the reporter operates the input device 25 to input detailed information into the text box 102b and taps the button 102c, the report information acquisition unit 201 acquires the characters in the text box 102b as the report detailed information, and the storage unit 210. To store. However, if the reporter cannot input the detailed report information, the button 102c may be tapped without inputting anything in the text box 102b.

  Next, the report information acquisition unit 201 acquires report position type information that is input by the reporter by a method other than voice and is a part of the emergency report information (S3). The report location type information is information indicating whether the report location is the home of the reporter or the destination. The report information acquisition unit 201 acquires HTML data from the operator device 4 as in the case of the report type selection screen 101, and displays the report position type information input screen 103 shown in FIG. On the notification position type information input screen 103, a home button 103a to which the characters “home” and a home image are attached, and an outing button 103b to which characters “outside” and a landscape image are attached are displayed. Yes. The reporter taps either the home button 103a or the go-out button 103b. The report information acquisition unit 201 acquires report location type information corresponding to the tapped button and stores it in the storage unit 210.

  If the reporting location is home, the reporting location information and the reporting location detailed information are not acquired, and the process proceeds to step S5.

  When the report location is a place to go, the report transmission means 201 acquires the report position by the positioning means 202 and displays the report position detailed information input screen 104 shown in FIG. 11D on the display device 26 (S4). ). On the notification position detailed information input screen 104, a text box 104a and a button 104b with characters “emergency notification” are displayed. The report information acquisition unit 201 acquires the detailed report position information input to the text box 104 a by the reporter and stores it in the storage unit 210. The report position detailed information is information for specifying the report position by a method other than coordinates such as “I am in the vicinity of the fountain in Chuo Park”. If button 104b is tapped by the reporter, the process proceeds to step S5.

  The notification information acquisition unit 201 has been described as being implemented as a so-called web application that uses a web browser as a user interface, but may be a dedicated application that does not depend on the web browser.

  The report transmission unit 201 reads the reporter identification information 211, report type information, report detailed information, report location type information, report location information or report location detailed information from the storage unit 210, and uses them as emergency report information. 4 (S5). At this time, information other than the above, for example, information indicating the type of the reporter terminal 2 may be added to the emergency call information.

  The report receiving means 401 of the operator device 4 receives emergency call information from the reporter terminal 2. If the report location type information included in the received emergency call information indicates that the report position is home, the reporter database 411 is searched and the reporter included in the received emergency call information is searched. The reporter's home position corresponding to the identification information is acquired and stored in the storage unit 410 as report position information.

  The report transfer unit 402 searches the receiving institution database 412 using the report location as a search key, and determines which receiving institution the jurisdiction receiving institution is. Then, the message transfer unit 402 searches the reporter database 411 and determines whether or not the jurisdiction receiving organization is a registered receiving organization, in other words, whether or not the reporting location is within the jurisdiction of the registered receiving organization ( S6).

  If the reporting location is within the jurisdiction of the registered receiving organization, the reporting transfer unit 402 transmits the emergency report information received from the reporting device 2 to the receiving device 3 of the registered receiving organization (S7).

  When the reporting position is outside the jurisdiction of the registered receiving organization, the reporting transfer unit 402 searches the receiving organization database 412 and determines whether the responsible receiving organization has introduced the emergency reporting system 1 (S8).

  When the jurisdiction receiving organization is not the registered receiving organization but has introduced the emergency call system 1, the message transfer means 401 transfers the emergency call information received from the caller device 2 to the receiver device 3 of the jurisdiction receiving organization ( S9).

  In the case where the responsible receiving institution is not the registered receiving institution and the responsible receiving institution has not introduced the emergency call system 1, the notification transfer means 401 receives the emergency call information received from the notifier apparatus 2 as the receiver apparatus 3 of the registered receiving institution. (S10). In this case, the notification transfer unit 402 acquires the name and contact information (for example, telephone number) of the jurisdiction receiving organization from the receiving organization database 412, and adds this to the emergency notification information received from the reporter device 2.

  In steps S7, S9, and S10, the message transfer unit 402 indicates that the report location type information included in the emergency report information received from the reporter device 2 indicates that the report location is the home of the reporter. The report receiving means 401 adds the home address acquired from the reporter database 411 to the emergency report information as report location information and transmits it to the receiver apparatus 3.

  In steps S7, S9, and S10, the report transfer unit 402 adds the map information in the vicinity of the report position acquired from another map information server and the information about the reporter acquired from the reporter database 411 to the emergency report information. Then, it may be transmitted to the recipient information 3. In the following description, it is assumed that such information is added to the emergency call information.

  The notification receiving means 301 of the recipient device 3 of the jurisdiction receiving organization receives the emergency notification information transferred from the operator device 4. The notification display means 302 activates the alarm device 37 to notify that the notification has been made by voice, and displays the content of the received emergency notification information on the display device 36 (S11). In addition, after receiving the emergency call information, the reception notification mail transmission unit 305 of the receiver device 3 transmits a reception notification mail with the e-mail address of the reporter as a destination.

  FIG. 12 is an example of a notification display screen 110 that is displayed when the notification location is within the jurisdiction of the receiving organization that has received the emergency notification (S11 is executed after S7 or S9). The report display screen 110 displayed on the display device 36 of the receiver apparatus 3 includes a tag 111 with a heading “report information”, a tag 112 with a heading “user information”, and a “reporter”. A tag 113 with the heading “Contact to” is generated. FIG. 12 shows a state in which the tag 111 is selected. The report display screen 110 includes a report time 113, a reporter 114, a report type 115, a report detail 116, a report location type 117, a report location detail 118, a map. 119 is displayed.

  The report time 113 is information indicating the date and time when the emergency report information is transmitted from the reporter device 2.

  The reporter 114 is information indicating the name of the reporter, which is acquired by the report transfer unit 402 from the reporter database 411 and added to the emergency report information. In addition, information indicating the name of the operating system operating on the reporter device 2 used by the reporter used to transmit the emergency call information, for example, “A system” is added to the name of the reporter. With this information, the operator of the recipient device 3 can give appropriate advice when the reporter is lost in operation.

The report type 115 is the report type information acquired by the report information acquisition unit 201 in step S1.
The report details 116 are report details information acquired by the report information acquisition unit 201 in step S2.
The reporting location type 117 is reporting location type information acquired by the reporting information acquisition unit 201 in step S3.
The report location details 118 are the report location details information acquired by the report information acquisition unit 201 in step S4.

  The map 119 is a map in the vicinity of the notification position included in the emergency notification information received from the operator device 4 or acquired independently by the notification display unit 302. The map 119 is displayed on a scale that allows individual buildings to be identified, and the report location is indicated by a predetermined figure, for example, an asterisk 120. In addition, longitude and latitude information 121 indicating the longitude / latitude of the report position, a report position acquisition method 122 and an error 123 are also displayed.

  When the operator selects the tag 112, reporter information other than the name is displayed on the display device 36.

  FIG. 13 shows a notification display screen displayed when the emergency notification information is transferred to the recipient device 3 of the registered receiving organization (S11 is executed after S10) because the receiving organization having jurisdiction has not introduced this system. 110 is an example. In addition to the information shown in FIG. 12, jurisdiction receiving organization information 130 is displayed in a prominent position at the top of the screen. The jurisdiction receiving institution information 130 is information added to the emergency call information by the report transfer means 402, and is information indicating that the notification is from another receiving institution that has not introduced the emergency call receiving system 1 (for example, “XX”). ○ Notification from the City Fire Department ”), the name of the receiving authority (for example,“ Fighting Fire Department: XXX City Fire Department ”), and the telephone number of the receiving authority (for example,“ 0138-11-2222 ”). ")It is included. The jurisdiction receiving institution information 130 is such that the color of the text and background is different from the other parts, and the size of the letters is larger than the other parts, so that the operator is in the jurisdiction of the other receiving institution. We are careful to be aware of this.

  If the report location is within the jurisdiction of the receiving organization that received the emergency call information (S11 is executed after S7 or S9), the operator of the receiver device 3 confirms the content of the report, and instants if necessary. After collecting additional information by exchanging text information with the whistleblower via messaging, etc., take appropriate measures such as dispatching ambulances.

  FIG. 14 shows an example of an information collection screen for collecting additional information. The information gathering screen 140 is configured so that the utterances written by the reporter (Taro Yamada) and the operator (administrator) are displayed as a utterance list 141 in chronological order so that information can be exchanged in a so-called chat procedure. Yes. In this example, since the accuracy of the received report position information is poor and the report position could not be specified on the map 119 of FIG. 12, the report position is to be specified. In the upper part of the information collection screen 140, a text box 142 and a button 143 with the heading “Speak” are displayed. When the operator inputs information to the reporter as characters in the text box 142 and clicks the button 143, the characters are transmitted to the reporter device 2 via the operator device 4.

  Also, image information can be exchanged in addition to character information, and an image icon 144 is displayed when there is an image accompanying the speech. When the operator clicks on the image icon 144, the corresponding image is displayed in a separate window. The image may be a still image or a moving image.

  For example, the reporter device 2 displays a screen similar to FIG. 14 by providing a tag different from the report type selection screen 101 on the screen of the web browser used for the report. Enable to send image information.

  When the reporting location is outside the jurisdiction of the receiving organization (S11 is executed after S10), the operator who confirmed the reporting content transmits the reporting content to the responsible fire department by telephone or the like and requests a response. . In this case as well, additional information may be collected in the same manner as described above, and the contents may be transmitted to the responsible receiving organization.

  The report information acquisition unit 201 of the reporter apparatus 2 acquires emergency call information input as characters by the reporter, and the report transmission unit 202 transmits the emergency call information to the operator apparatus 4. The report receiving means 401 of the operator apparatus 4 receives emergency call information from the reporter apparatus 2, and the report transfer means 402 acquires the report position information, and the receiving agency that has jurisdiction over this report position is any receiving agency. The emergency call information to which the report position information is added is transmitted to the receiver device 3 installed in the jurisdiction receiving organization. The notification receiving unit 301 of the receiver device 3 receives the emergency notification information transmitted from the operator device 4, and the notification display unit 302 displays information included in the emergency notification information. Therefore, according to the emergency call system 1, a person who is difficult to make a call can easily make an emergency call even from a position outside the jurisdiction of the registered receiving organization.

  The report information acquisition unit 201 acquires information important for the receiving organization corresponding to the report, such as report type information, report position type information, and report detailed information, and the emergency report information that the report transmission unit 202 transmits to the operator device 4 is This information is included. Therefore, according to the emergency call system 1, the receiving institution can reliably acquire important information and appropriately respond to the call.

  The notification information acquisition unit 201 acquires the detailed notification location information, and the emergency notification information transmitted from the notification transmission unit 202 to the operator device 4 includes the detailed notification location information. Therefore, according to the emergency call system 1, even when the position of the call cannot be calculated by the positioning means 203, or even if the call position can be calculated and the error is large and the position of the call cannot be specified enough to send an ambulance or the like, the receiving organization Can grasp the report location accurately.

The report information acquisition unit 201 is implemented by a web browser installed in the reporter apparatus 2, but has the following advantages over the case where it is implemented as dedicated application software (hereinafter referred to as “app”). . These advantages are significant when the reporter device 2 is a mobile phone or a smartphone. (1) It is possible to use as a reporter terminal 2 even if it is a feature phone that cannot normally download an application, or a model of a specification that cannot download an application even on a smartphone.
(2) There is little risk that it will not work with an update of the operating system running on the whistleblower terminal 2. (3) Even if this system (particularly a program that operates on the operator device 4) is updated, the reporter does not need to update the app. (4) Even when the reporter changes the device used as the reporter terminal 2, there is no need to perform user registration again.

  The reporter terminal 2 includes positioning means 203, and can include the report location information acquired by the positioning means 203 in the emergency communication information transmitted by the report transmission means 202. Therefore, according to the emergency call system 1, even if the caller cannot input the detailed notification location information, the notification location can be notified to the receiving organization.

  The report transfer means 402 of the operator apparatus 4 determines whether or not the receiver apparatus 3 is installed in the jurisdiction receiving institution with reference to the receiving institution database 411 stored in the storage unit 410, for example. When the receiver apparatus 3 is not installed, the emergency call information is transmitted 3 to the receiver apparatus installed in the registered receiving organization. Therefore, according to the emergency call system 1, even if no recipient device is installed in the jurisdiction receiving institution, the jurisdiction receiving institution can know the content of the report through the registered receiving institution. In this case, the emergency call information transmitted from the notification transfer unit 402 to the registered receiving organization includes the jurisdiction receiving organization information, so that the registered receiving organization can promptly contact the responsible receiving organization.

  The emergency call information transmitted from the report transmission unit 202 of the reporter apparatus 2 to the operator apparatus 4 includes reporter identification information. Then, the report transfer unit 402 acquires reporter information corresponding to the reporter identification information included in the received emergency call information from the reporter database 411 stored in the storage unit 410, for example, and this reporter information is obtained. It is added to the received emergency call information and transmitted to the receiver device 3. Therefore, the receiving organization that has received the emergency call does not need to listen to the caller information, and can respond quickly to the call. Since the reporter database 411 includes the home address of the reporter, even if the report location is not included in the emergency call information received by the operator device 4, the report transfer unit 402 acquires the home address. This can be added to the emergency call information as a report position. The emergency call information received by the receiver device 3 includes information about the illness of the caller and information about the medical institution of the caller as the caller information, so that the receiving agency is appropriate in the case of an ambulance request. Can respond.

The notification display unit 302 of the receiver device 3 acquires the map information in the vicinity of the notification position as part of the emergency notification information transmitted from the operator device 4, or acquires it from a map information server or the like made public to the public. Is displayed on the display device 36. Therefore, according to the emergency call system 1, the receiving organization can grasp the situation of roads and buildings in the vicinity of the notification position, and take appropriate measures such as dispatching a type of vehicle that easily reaches the notification position.

  When the notification receiving unit 301 receives an emergency call, the reception notification mail transmission unit 305 of the receiver device 3 transmits an e-mail notifying that the emergency call has been received with the e-mail address of the reporter as a destination. Therefore, according to the emergency call system 1, the caller can know immediately after making a report that the emergency call information has arrived at the receiving organization, and can obtain a sense of security.

  The message transfer means 403 of the operator device 4 transfers the message with characters received from the reporter device 2 to the receiver device 3 and the message with characters received from the receiver device 3 to the reporter device 2. Therefore, according to the emergency call system 1, the receiving organization can obtain additional information that is not included in the emergency call information received by the receiver device 3. Further, since the message transfer means 403 can also transfer an image, the receiving institution can obtain information useful for specifying the report location.

  The present invention relates to a computer program that causes a computer to function as each means of the reporter apparatus 2 shown in FIG. 5, a computer program that causes each computer to function as each means of the receiver apparatus 3 shown in FIG. 6, and the operator apparatus 4 shown in FIG. It can also be implemented as a computer program that functions as each means, or a set of these computer programs. Alternatively, the present invention can be implemented as a computer-readable storage medium that records these computer programs.

DESCRIPTION OF SYMBOLS 1 Emergency call system 2 Reporter apparatus 3 Receiver apparatus 4 Operator apparatus 201 Report information acquisition means 202 Report transmission means 203 Positioning means 204 Message exchange means 211 Reporter identification information 301 Report reception means 302 Report display means 303 Alert means 304 Message Exchange means 305 Reception notification mail transmission means 401 Report acceptance means 402 Report transfer means 403 Message transfer means 411 Notifier database 412 Receiving institution database

Claims (20)

A caller device used by a caller who makes an emergency call, a receiver device installed in a receiving organization that receives the emergency call, and receives the emergency call from the caller device, and sends the emergency call to the receiver In an emergency call system with an operator device that transfers to the device,
The reporter device is a report information acquisition means for acquiring emergency call information input by a method other than voice by the reporter when the reporter tries to make an emergency call;
With the emergency call information as it is or with information sending means for adding information and sending it to the operator device,
The operator device is a report accepting means for receiving the emergency call information from the reporter device;
The reporting location information indicating the reporting location that is the location of the reporting location when the reporting device has transmitted the emergency reporting information is acquired, and which receiving organization is the receiving organization that has jurisdiction over the reporting location Determining and transmitting the emergency call information to which the report position information is added to the receiver device installed in the jurisdiction receiving organization, and a message transfer means,
The notification transferring means refers to a receiving institution database in which information indicating whether or not the recipient device is installed for all the receiving institutions that can be the responsible receiving institution, and Whether or not the receiver device is installed, and when the receiver device is not installed in the jurisdiction receiving organization, the caller has registered the emergency call information as a user Send to the recipient device installed in the registered receiving institution that is the receiving institution,
The receiver device is a notification receiving means for receiving the emergency notification information transmitted from the operator device;
An emergency call system comprising: a message display unit that displays information included in the emergency call information.   The emergency notification system according to claim 1, wherein the notification information acquisition unit acquires notification type information indicating a type of notification.   The emergency notification system according to claim 1, wherein the notification information acquisition unit acquires notification location type information indicating whether or not the notification location is a home of the reporter.   The emergency notification system according to any one of claims 1 to 3, wherein the notification information acquisition means acquires detailed notification information indicating specific contents of the notification.   The emergency notification system according to any one of claims 1 to 4, wherein the notification information acquisition unit acquires detailed notification location information that is detailed information for specifying the notification location. .   The emergency notification system according to any one of claims 1 to 5, wherein the notification information acquisition unit is implemented by a web browser that operates on the notification device.   The said reporter apparatus is provided with the positioning means which calculates the said report position, The said emergency call information which the said report transmission means transmits to the said operator apparatus contains the said report position information. Item 7. The emergency call system according to any one of items 6 to 6. The emergency call information the notification transfer means for transferring is in any one of claims 1 to 7, characterized in that includes competent receiving agency information including the contacts and the name of the competent receiving agency The emergency call system described. A reporter database that stores reporter identification information for identifying the reporter and reporter information that is information about the reporter in association with each other,
The emergency call information transmitted by the notification transmission means to the operator device includes the reporter identification information,
The report transfer means acquires the reporter information corresponding to the reporter identification information included in the emergency call information received from the reporter device from the reporter database, and sets the reporter information as the reporter. The emergency call system according to any one of claims 1 to 8 , wherein the emergency call system is added to emergency call information received from a device and transmitted to the recipient device. The whistleblower information includes a home address of the whistleblower,
The report transfer means corresponds to reporter identification information included in the emergency call information received from the reporter apparatus when the report location information is not included in the emergency call information received from the reporter apparatus. The home address of the whistleblower is acquired from the whistleblower database, and the home address is added to the emergency call information received from the whistleblower device as report position information and transmitted to the receiver device. Item 10. The emergency call system according to item 9 . The emergency report system according to claim 9 or 10 , wherein the reporter information includes information about the sickness of the reporter and a family medical institution. The report transfer means acquires map information in the vicinity of the report position, adds the map information to the emergency call information received from the reporter apparatus, and transmits the map information to the receiver apparatus. The emergency call system according to any one of claims 1 to 11 . The said report display means acquires the map information near the said report position, and displays this map information with the said emergency call information received from the said operator apparatus, Any one of Claim 1 thru | or 11 characterized by the above-mentioned. The emergency call system according to item 1. The emergency call information transmitted by the report transfer means to the recipient device includes the e-mail address of the reporter,
The receiver device includes a reception notification mail transmitting unit that transmits an email notifying that the emergency notification has been received with the email address as a destination when the notification receiving unit receives the emergency notification information. The emergency call system according to any one of claims 1 to 13 , characterized in that: The operator device includes message transfer means for transferring a message in characters received from the reporter device to the receiver device, and a message in characters received from the receiver device to the reporter device. The emergency call system according to any one of claims 1 to 14 , characterized in that: 16. The emergency call system according to claim 15 , wherein the message transfer means transfers an image in addition to the text message. The emergency notification system according to any one of claims 1 to 16 , wherein the receiver device includes an alarm unit that issues an alarm when the connection with the operator device is disconnected. In the emergency call method for transmitting the emergency call information transmitted from the caller device used by the caller who performs the emergency call to the receiver device installed in the receiving organization that receives the emergency call via the operator device,
The caller device obtains emergency call information input by a method other than voice by the caller when the caller wants to make an emergency call; and
The reporter device transmits the emergency call information as it is or adds information to the operator device, and a notification transmission step;
The operator device receives a notification of the emergency call information from the caller device;
The operator device acquires notification location information indicating a notification location that is the location of the notification source when the notification device transmits the emergency notification information, and any jurisdiction receiving organization that has jurisdiction over the notification location Determining whether it is a receiving organization, and transmitting the emergency notification information to which the notification location information is added to the recipient device installed in the jurisdiction receiving organization; and
The receiver device receives the emergency call information transmitted from the operator device;
The receiver device comprises a notification display step for displaying information included in the emergency notification information ,
In the notification transfer step, the operator device refers to a receiving institution database in which information indicating whether or not the receiver device is installed for all the receiving institution that can be the jurisdiction receiving institution is stored in advance. And determining whether or not the receiver device is installed in the jurisdiction receiving institution, and when the receiver device is not installed in the jurisdiction receiving organization, the caller sends the emergency call information to the user. An emergency call method comprising: transmitting to the recipient device installed in a registered receiving organization that is the receiving organization that is registering . A report acceptance means for receiving emergency call information from a caller device used by a caller who makes an emergency call;
The reporter device acquires report position information indicating a report position which is the position of the reporter when the emergency call information is transmitted, and has jurisdiction over the report position among a plurality of receiving institutions that receive the emergency call. A message transfer means for determining which jurisdiction is a receiving agency, and transmitting the emergency call information to which the report location information is added to a receiver device installed in the jurisdiction receiving agency ;
The notification transferring means refers to a receiving institution database in which information indicating whether or not the recipient device is installed for all the receiving institutions that can be the responsible receiving institution, and Whether or not the receiver device is installed, and when the receiver device is not installed in the jurisdiction receiving organization, the caller has registered the emergency call information as a user An operator apparatus which transmits to the receiver apparatus installed in a registered receiving institution which is a receiving institution . Computer
A report acceptance means for receiving emergency call information from a caller device used by a caller who makes an emergency call;
The reporter device acquires report position information indicating a report position which is the position of the reporter when the emergency call information is transmitted, and has jurisdiction over the report position among a plurality of receiving institutions that receive the emergency call. Determine which jurisdiction is a receiving agency, and function as a message transfer means for transmitting the emergency call information with the report location information added to a receiver device installed in the jurisdiction receiving agency ,
The notification transferring means refers to a receiving institution database in which information indicating whether or not the recipient device is installed for all the receiving institutions that can be the responsible receiving institution, and Whether or not the receiver device is installed, and when the receiver device is not installed in the jurisdiction receiving organization, the caller has registered the emergency call information as a user An emergency call program for transmitting to the recipient device installed in a registered receiving organization which is a receiving organization .