JP2010245884A - Communication support system and communication support method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To allow a user who has received a message from other party at a distant place to present information that is easy for the other party to understand. <P>SOLUTION: A support system 1 includes: a history database 11 that stores the history of position information of a mobile phone 20a; a receiving unit 12 that receives, from a mobile phone 20b that has received a message from the mobile phone 20a, terminal information for identifying the mobile phone 20a and specific place information (departure place information and destination information) that indicates specific places relating to the message; a calculating unit 17 that reads out from the history database 11 the position information about the mobile phone 20a corresponding to each position in an area within a predetermined range including the specific places based on the received terminal information and specific place information and calculates the frequency of existence of the user of the mobile phone 20a at each position in the area based on the position information; and a transmitting unit 19 that sends the calculated frequency of existence to the mobile phone 20b. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to a communication support system and a communication support method for supporting location guidance.

  In general, a telephone, e-mail, an electronic bulletin board, a social network service (SNS) system, or the like is used in order to obtain information by asking a question from a remote party. For example, Patent Document 1 below discloses an SNS system capable of obtaining complex and effective information from a plurality of communities.

JP 2008-140174 A

  Regardless of the information transmission means used, the respondent will try to explain to the other party who asked the question in an easy-to-understand manner, but the answer is not always easy for the questioner to understand. For example, even if the respondent explained the way to the destination by showing a famous landmark to the person who heard the route to the destination, if the questioner was not familiar with the landmark, the questioner You may not be able to reach the ground smoothly.

  The present invention has been made to solve the above-described problems, and provides a communication support system and a communication support method that allow a user who receives a message from a remote partner to present information that is easy to understand for the remote partner. For the purpose.

  The communication support system of the present invention includes a location storage unit that stores a history of location information of a mobile terminal, terminal information for specifying the mobile terminal from a communication terminal that has received a message from the mobile terminal, and a message related to the message A receiving unit that receives specific location information indicating a specific location, and each position within an area of a predetermined range including the specific location based on the terminal information and the specific location information received by the receiving unit. The position information of the mobile terminal is read from the position storage means, and based on the position information, the calculation means for calculating the stay frequency of the user of the mobile terminal at each position in the area, and the stay frequency calculated by the calculation means are communicated Transmitting means for transmitting to the terminal.

  The communication support method of the present invention is a communication support method executed by a communication support system including a position storage unit that stores a history of position information of a mobile terminal, from a communication terminal that has received a message from the mobile terminal, A receiving step for receiving terminal information for specifying the mobile terminal and specific location information indicating a specific location related to the message, and specifying based on the terminal information and the specific location information received in the receiving step The position information of the mobile terminal corresponding to each position in the area of the predetermined range including the location of the mobile terminal is read from the position storage means, and the stay frequency of the user of the mobile terminal at each position in the area is determined based on the position information. The calculation step to calculate and the stay frequency calculated in the calculation step are transmitted to the communication terminal. Characterized by comprising signal and step.

  According to such a communication support system and communication support method, based on information on a location related to a message sent from the mobile terminal to the communication terminal, the past position of the mobile terminal in an area of a certain range including the location Information is read. Based on the read position information, the stay frequency of the user of the mobile terminal at each position in the area is calculated and transmitted to the communication terminal. As a result, the user of the communication terminal receiving the message can know the behavior history of the user of the mobile terminal in the vicinity of the place related to the message, so that the user of the mobile terminal understands the behavior history. Easy information can be presented.

  In the communication support system of the present invention, the human relationship storage means for storing information indicating the intimacy between the user of the mobile terminal and the user of the communication terminal, and the disclosure rule in which the intimacy and the disclosure range of the stay frequency are associated Read out from the human relation storage means, the rule storage means for storing the mobile terminal, the terminal information for specifying the mobile terminal, and the terminal information for specifying the communication terminal from the human relation storage means, from the rule storage means Determination means for determining the disclosure range of the stay frequency of the user of the mobile terminal by reading, and the calculation means calculates the stay frequency only for each position in the area that satisfies the disclosure range determined by the determination means It is preferable to do.

  In this case, the stay frequency disclosure range is determined based on the familiarity between the users, and the stay frequency is calculated within the range. Since the user action history is a kind of personal information, the privacy of the user of the mobile terminal can be appropriately protected by such processing.

  The communication support system of the present invention comprises map storage means for storing map data, and map acquisition means for reading out map data including a specific place indicated by the specific place information received by the receiving means from the map storage means. The calculating means calculates the stay frequency of the user of the mobile terminal at each position in the map indicated by the map data acquired by the map acquiring means, and the transmitting means further calculates the map data acquired by the map acquiring means. It is preferable to transmit to the communication terminal.

  In this case, since the map related to the message and the stay frequency on the map are sent to the communication terminal, the user of the communication terminal can also refer to the map and present information easy to understand for the user of the mobile terminal. it can.

  In the communication support system of the present invention, it is preferable that the specific place information includes destination information indicating the destination.

  In this case, since the map and the stay frequency regarding the periphery of the destination are sent to the communication terminal, the user of the communication terminal can easily convey the information regarding the periphery of the destination to the user of the mobile terminal.

  In the communication support system of the present invention, it is preferable that the specific place information further includes departure place information indicating the departure place.

  In this case, since the map including the departure place and the destination and the stay frequency on the map are sent to the communication terminal, the user of the communication terminal provides information on the route from the departure place to the destination. Can be communicated in an easy-to-understand manner.

  According to such a communication support system and communication support method, a user (communication terminal) who receives a message from a remote partner (mobile terminal user) can present information that is easy for the partner to understand.

It is a figure which shows the structure of the communication assistance system which concerns on embodiment. It is a figure which shows the hardware constitutions of the assistance server shown in FIG. It is a figure which shows the example of the positional information which the log | history database shown in FIG. 1 memorize | stores. It is a figure which shows the example of the information which the human relationship database shown in FIG. 1 memorize | stores. It is a figure which shows the example of the rule information which the determination part shown in FIG. 1 memorize | stores. It is a figure which shows the example of the response data which the result production | generation part shown in FIG. 1 produces | generates. It is a figure which shows the example of the response data which the result production | generation part shown in FIG. 1 produces | generates. It is a figure which shows the example of the response data which the result production | generation part shown in FIG. 1 produces | generates, (a) is a wide view, (b) is the enlarged view. (A), (b) is an example at the time of adding a message to the response data shown in FIG. It is a sequence diagram which shows the process of the communication assistance system shown in FIG. It is a flowchart which shows the detail of the response process shown in FIG.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings. In the description of the drawings, the same or equivalent elements are denoted by the same reference numerals, and redundant description is omitted.

  First, the function and configuration of the communication support system 1 (hereinafter simply referred to as “support system 1”) according to the embodiment will be described with reference to FIGS.

  The support system 1 is a computer system that includes a plurality of mobile phones 20 and a support server 10 and supports communication between users of the mobile phone 20. More specifically, the support system 1 is useful for creating an answer of the user B when the user B (owner of the mobile phone 20b) who has received a question from the user A (owner of the mobile phone 20a) answers. Provide information. Below, the case where the user A asks the user B how to get to the destination will be described as an example.

  Although only two mobile phones are shown in FIG. 1, the support system 1 can naturally include more mobile phones.

  As illustrated in FIG. 1, the support server 10 includes, as functional components, a history database (position storage unit) 11, a reception unit (reception unit) 12, a map database (map storage unit) 13, and a map acquisition unit (map acquisition). Means) 14, a human relation database (human relation storage means) 15, a determination section (rule storage means, determination means) 16, a calculation section (calculation means) 17, a result generation section 18 and a transmission section (transmission means) 19. Yes.

  As shown in FIG. 2, the support server 10 includes a CPU 101 that executes an operating system, application programs, and the like, a main storage unit 102 that includes a ROM and a RAM, an auxiliary storage unit 103 that includes a hard disk, The communication control unit 104 includes a network card, an input unit 105 such as a keyboard and a mouse, and an output unit 106 such as a monitor. Each function of the support server 10 reads predetermined software on the CPU 101 or the main storage unit 102, operates the communication control unit 104 under the control of the CPU 101, and stores data in the main storage unit 102 or the auxiliary storage unit 103. This is realized by reading and writing.

  Returning to FIG. 1, the history database 11 is a part for storing a history of position information of the mobile phone. In the present embodiment, the history database 11 particularly stores position information of the mobile phone 20 owned by a questioner such as the user A. The location information is acquired by a location registration process that is performed when entering the cell or periodically, and the terminal ID for identifying the mobile phone 20, the time, and the latitude and longitude of the location where the mobile phone 20 is located at that time Including. The history database 11 receives and stores position information sent via a mobile communication network (not shown). As a result, as shown in FIG. 3, the history of location information for each mobile phone 20 is accumulated in the history database 11.

  The receiving unit 12 receives terminal information for specifying the mobile phone 20a and specific location information indicating a specific location related to the message from the mobile phone 20b that has received the message from the mobile phone 20a.

  Before describing the details of the function of the receiving unit 12, a series of flows performed so far will be described. When the user A uses the mobile phone 20a to send a message (question) including, for example, “Tell me how to get to the store X” to the user B, the message is received by the mobile phone 20b. You can see the message. In this message, in addition to the destination information indicating the destination, terminal information (for example, a terminal ID, a mail address, a user ID, a telephone number, etc.) for identifying the mobile phone 20a (user A) and the departure place of the user A Departure point information indicating (for example, current position) is included. The departure place information and the destination information are specific place information indicating a specific place related to the message.

  Note that message transmission / reception may be performed using a predetermined Rich Internet Application (RIA) installed in both mobile phones, or may be performed by e-mail or telephone call. .

  When the user B confirms the message received by the mobile phone 20b, the user B sends terminal information, departure point information, and destination information to the support server 10 in order to acquire the action history of the user A. At this time, in the cellular phone 20b, a predetermined RIA is activated to accept the input of the user B, and the cellular phone 20b is identified from the terminal information, departure point information, and destination information of the cellular phone 20a that are automatically or manually input. Together with the terminal information to be transmitted to the support server 10. Hereinafter, the terminal information of the mobile phone 20a is referred to as inquiry-side terminal information, and the terminal information of the mobile phone 20b is referred to as answer-side terminal information.

  The receiving unit 12 receives the information sent in this manner, and outputs two types of terminal information to the determination unit 16 and the departure point information and destination information to the map acquisition unit 14, respectively.

  The map database 13 is a part that stores map data. The map data includes data relating to the latitude and longitude of landmarks (facility, plaza, etc.).

  The map acquisition unit 14 is a part that reads and acquires map data including two points indicated by the departure point information and the destination information from the map database 13. The map acquisition unit 14 outputs the read map data to the calculation unit 17.

  The human relationship database 15 is a part that stores human relationship information indicating the closeness between users. The human relationship information is information obtained by associating a user ID for identifying a reference user, a partner user ID for identifying a partner user, and a closeness between users. For example, the human relationship database 15 stores human relationship information as shown in FIG. In the example of FIG. 4, the closeness is shown as “best friend”, “acquaintance”, and “family”, and “best friend” and “family” have a higher closeness than “acquaintance”. In addition, the expression method of intimacy is not limited to this, For example, you may express intimacy by the magnitude relation of a numerical value.

  The determination unit 16 is a unit that determines whether or not to disclose the stay frequency of the user A at each position in an area (hereinafter referred to as “display area”) indicated by the map data acquired by the map acquisition unit 14. For this purpose, the determination unit 16 stores rule information as shown in FIG. 5 in advance. The information shown in FIG. 5A is rule information that defines the disclosure rule for each intimacy, and the information shown in FIG. 5B is basic rule information that indicates whether or not to release the stay frequency in a specific place. is there.

  First, the determination unit 16 reads out the familiarity corresponding to the input inquiry side terminal information and the answer side terminal information from the human relationship database 15. If these two pieces of terminal information are user IDs, the determination unit 16 reads the familiarity using these pieces of terminal information as they are. On the other hand, if the two pieces of terminal information are not user IDs, the determination unit 16 reads the relationship between the terminal information and the user ID from a predetermined database (not shown), and acquires the familiarity using the read user ID. That's fine.

  Subsequently, the determination unit 16 reads the disclosure rule information and the basic rule information corresponding to the acquired familiarity, and determines the disclosure range of the stay frequency based on this. For example, if the closeness between the user A and the user B is “best friend”, the determination unit 16 discloses to the user B the stay frequency at each position other than the hospital, the beauty salon, and the home of the user A in the display area. Judge that. The determination unit 16 outputs such a determination result and the input terminal information to the calculation unit 17.

  Based on the terminal information and specific location information received by the receiving unit 12, the calculating unit 17 reads out the position information of the mobile phone 20a corresponding to each position in the display area from the history database 11, and based on the position information. This is a part for calculating the stay frequency (action history) of the user of the mobile phone 20a at each position in the area.

  When a determination result is input from the determination unit 16, the calculation unit 17 determines how much the stay frequency needs to be calculated based on the result. For example, when the disclosure rule of the familiarity “best friend” based on FIG. 5 is input, the determination unit 16 determines to calculate only the stay frequency in places other than hospitals, hair salons, and homes. In addition, when the disclosure rule of the familiarity “acquaintance” based on FIG. 5 is input, the calculation unit 17 does not calculate the stay frequency.

  When it is determined that the stay frequency is calculated, the calculation unit 17 reads position information corresponding to a place in the display area from the history database 11 based on the input inquiry terminal information and map data. If these two pieces of terminal information are terminal IDs, the calculation unit 17 reads the position information using these pieces of terminal information as they are. On the other hand, if the two pieces of terminal information are not terminal IDs, the calculation unit 17 reads the relationship between the terminal information and the terminal ID from a predetermined database (not shown), and acquires position information using the read terminal ID. That's fine. Further, the calculation unit 17 may read only position information within a certain period (for example, the latest one month). This period may be set based on conditions specified by the user, or may be set in advance in the support server 10.

  Subsequently, the calculation unit 17 compares the read position information with the latitude and longitude of each landmark included in the map data, and extracts only the position information that satisfies the input disclosure rule (position information filtering) and extracts the position information. Corresponding location information and landmarks on the map. At this time, the calculation unit 17 may associate position information within a predetermined range centered on the landmark with the landmark. Subsequently, the calculation unit 17 calculates the number of position information associated with each landmark as the stay frequency. Thereby, the calculation part 17 acquires results, such as "the stay frequency of A station is 10 times", "the stay frequency of B department store is 5 times", etc., for example. The calculation unit 17 outputs the calculated stay frequency and the input map data and terminal information to the result generation unit 18.

  Based on the map data acquired by the map acquisition unit 14 and the stay frequency calculated by the calculation unit 17, the result generation unit 18 displays response screen data (hereinafter referred to as “response data”) to be displayed on the mobile phone 20b. It is a part that generates). The result generation unit 18 outputs the generated response data to the transmission unit 19 together with the input terminal information.

  An example of response data generated by the result generation unit 18 is shown in FIGS. First, on the map Ma in FIG. 6, a pin Pa indicating the departure place, a pin Pb indicating the destination, a circle C1 indicating the stay frequency at the station H, a circle C2 indicating the stay frequency at the department store J, A circle C3 indicating the stay frequency in the shop K is drawn. The size of the circle is determined according to the frequency of stay. On the other hand, if the calculation of the stay frequency is not performed in the calculation unit 17, the circle indicating the stay frequency is not drawn as in the map Mb in FIG. 7, and the pin Pa indicating the departure place and the destination are simply displayed. Only the pin Pb shown is shown.

  The transmission unit 19 is a part that transmits the stay frequency calculated by the calculation unit 17 to the mobile phone 20b. Specifically, the transmission unit 19 transmits response data including information regarding the stay frequency to the mobile phone 20b based on the input answering terminal information.

  The response data is received by the mobile phone 20b and displayed on the screen by a predetermined RIA. In the mobile phone 20b, the map can be enlarged or reduced by the RIA function. For example, as shown in FIG. 8A, the departure point is a station L (indicated by a pin Pc), the destination is a store near the station H (indicated by a pin Pb), and between the station L and the station H If the mobile phone 20b is far away, the support server 10 first transmits response data indicating a wide area map including the departure place and the destination, and the mobile phone 20b transmits the wide area map (see FIG. 8A). indicate. Thereafter, when the user B performs an operation for enlarging and displaying the vicinity of the destination, a request signal based on the operation is transmitted to the support server 10. In the support server 10, based on the request, response data as shown in FIG. 8B is generated by the calculation unit 17 and the result generation unit 18, and is transmitted to the mobile phone 20b by the transmission unit 19. Thereby, the user B can obtain an enlarged view as shown in FIG.

  The user B who has obtained the map information shown in FIG. 8 refers to the action history of the user A indicated by a circle, creates a message (answer) explaining how to get to the destination to the user A, and displays the message. Send to user A. For example, as shown in FIG. 9, the message may be superimposed on a map and transmitted to the mobile phone 20a, or may be transmitted separately from the map data. Further, the mobile phone 20b may transmit the map and the message by any means such as RIA or mail. The user A can go to the destination while viewing information (for example, information shown in FIG. 9) received by the mobile phone 20a and displayed by a function such as RIA.

  Next, the operation of the support system 1 shown in FIG. 1 and the communication support method according to the present embodiment will be described with reference to FIGS.

  When the user A inquires the user B about how to get to the destination using the mobile phone 20a, the question message is transmitted from the mobile phone 20a to the mobile phone 20b (step S1). Thereafter, in order for the user B to answer the question, an instruction for obtaining the action history of the user A is transmitted to the support server 10. At this time, the inquiry side terminal information, the answer side terminal information, the departure place information, and the destination information are transmitted from the mobile phone 20b to the support server 10 (step S2).

  Subsequently, a series of response processing is executed in the support server 10 (step S3), and response data including map data and stay frequency is transmitted to the mobile phone 20b (step S4). User B refers to the displayed response data (map and stay frequency), creates a message explaining how to get to the destination, and transmits it to user A. At this time, the map data and the reply message are transmitted from the mobile phone 20b to the mobile phone 20a (step S5). Thereby, the user A can know the route to the destination.

  The response process in step S3 is executed according to the procedure shown in FIG. First, the receiving unit 12 receives inquiry-side terminal information, answer-side terminal information, departure place information, and destination information (step S31, reception step). Subsequently, the map acquisition unit 14 acquires map data including the departure place and the destination based on the departure place information and the destination information (step S32).

  Subsequently, the determination unit 16 determines the disclosure range of the stay frequency based on the inquiry side terminal information and the answer side terminal information (step S33). Specifically, the determination unit 16 reads the familiarity corresponding to the two pieces of terminal information from the human relation database 15 and determines the public range of the stay frequency based on the familiarity and the public rules stored in advance.

  Subsequently, the calculation unit 17 calculates the stay frequency at each position in the display area based on the determination result of the disclosure range (step S34, calculation step). Specifically, the calculation unit 17 reads position information of the mobile phone 20a corresponding to each position in the display area from the history database 11, and extracts only those satisfying the disclosure rule from the position information. And the calculation part 17 matches each extracted positional information with the landmark in a display area, and calculates a stay frequency for every landmark.

  Subsequently, the result generation unit 18 generates response data including the map data and the calculation result of the stay frequency (step S35), and the transmission unit 19 transmits the response data to the mobile phone 20b (step S36, transmission step). .

  As described above, according to the present embodiment, based on the information of the departure place and the destination related to the message sent from the mobile phone 20a to the mobile phone 20b, an area (display) including those places is displayed. The past position information of the mobile phone 20a in the area) is read out. Based on the read position information, the stay frequency of the user of the mobile phone 20a at each position in the display area is calculated and transmitted to the mobile phone 20b. Accordingly, the user B of the mobile phone 20b who has received the message can know the action history of the user A of the mobile phone 20a in the vicinity of the place related to the message. Can present easy-to-understand information.

  Moreover, in this embodiment, the disclosure range of stay frequency is determined based on the familiarity between users, and the stay frequency is calculated within the range. Since the user action history is a kind of personal information, the privacy of the user A can be appropriately protected by such processing.

  In the present embodiment, since the map related to the message and the stay frequency on the map are sent to the mobile phone 20b, the user B refers to the map and presents information that is easy for the user A to understand. Can do. More specifically, since the map including the departure place and the destination and the stay frequency on the map are sent to the mobile phone 20b, the user B obtains information on the route from the departure place to the destination. Can be communicated in an easy-to-understand manner.

  The present invention has been described in detail based on the embodiments. However, the present invention is not limited to the above embodiment. The present invention can be modified in various ways as described below without departing from the scope of the invention.

  In the embodiment described above, the disclosure range (calculation range) of the stay frequency is determined according to the familiarity between users, but such processing may be omitted. In that case, components corresponding to the human relationship database 15 and the determination unit 16 can be omitted.

  In the above embodiment, the departure place information and the destination information are shown as the specific place information, but only the destination information may be handled. In this case, the map acquisition part 14 should just acquire the map data which show the area of the predetermined range (for example, radius 1km) centering on the destination.

  In the above embodiment, the mobile phone 20a is shown as the mobile terminal. However, instead of this, another mobile terminal such as a personal digital assistant (PDA) may be used. In the above embodiment, the mobile phone 20b is shown as a communication terminal. However, instead of this, another mobile terminal such as a PDA or a fixed terminal such as a personal computer may be used.

  DESCRIPTION OF SYMBOLS 1 ... Communication support system, 10 ... Support server, 11 ... History database (position storage means), 12 ... Reception part (reception means), 13 ... Map database (map storage means), 14 ... Map acquisition part (map acquisition means) , 15 ... human relation database (human relation storage means), 16 ... determination section (rule storage means, determination means), 17 ... calculation section (calculation means), 18 ... result generation section, 19 ... transmission section (transmission means), 20a ... mobile phone (mobile terminal), 20b ... mobile phone (communication terminal).

Claims (6)

Position storage means for storing a history of position information of the mobile terminal;
Receiving means for receiving, from a communication terminal that has received a message from the mobile terminal, terminal information for identifying the mobile terminal and specific location information indicating a specific location related to the message;
Based on the terminal information and specific location information received by the receiving means, the location information of the mobile terminal corresponding to each location in an area of a predetermined range including the specific location is read from the location storage means, Calculating means for calculating the stay frequency of the user of the mobile terminal at each position in the area based on the position information;
Transmitting means for transmitting the stay frequency calculated by the calculating means to the communication terminal;
Communication support system with Human relationship storage means for storing information indicating intimacy between a user of the mobile terminal and a user of the communication terminal;
Rule storage means for storing a disclosure rule in which the familiarity and the disclosure range of the stay frequency are associated;
By reading out the intimacy corresponding to the terminal information for specifying the mobile terminal and the terminal information for specifying the communication terminal from the human relationship storage means, and reading out the public rules corresponding to the intimacy from the rule storage means, Determining means for determining a disclosure range of the stay frequency of the user of the mobile terminal;
Further comprising
The calculating means calculates the stay frequency only for each position in the area that satisfies the disclosure range determined by the determining means;
The communication support system according to claim 1. Map storage means for storing map data;
Map acquisition means for reading out map data including the specific place indicated by the specific place information received by the receiving means from the map storage means;
With
The calculation means calculates a stay frequency of the user of the mobile terminal at each position in the map indicated by the map data acquired by the map acquisition means;
The transmission means further transmits the map data acquired by the map acquisition means to the communication terminal;
The communication support system according to claim 1 or 2. The specific location information includes destination information indicating a destination,
The communication support system according to claim 3. The specific location information further includes departure location information indicating the departure location,
The communication support system according to claim 4. A communication support method executed by a communication support system including a position storage means for storing a history of position information of a mobile terminal,
A receiving step of receiving terminal information for specifying the mobile terminal and specific location information indicating a specific location related to the message from a communication terminal that has received the message from the mobile terminal;
Based on the terminal information and the specific location information received in the reception step, the location information of the mobile terminal corresponding to each location in an area of a predetermined range including the specific location is read from the location storage means, A calculation step of calculating the stay frequency of the user of the mobile terminal at each position in the area based on the position information;
A transmission step of transmitting the stay frequency calculated in the calculation step to the communication terminal;
A communication support method characterized by including:

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