JP2002342539A - Method and system for member arrangement service - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a method and a system for member arrangement service which receive sales management data and member attendance data from a headquarters store management system, predict sales and necessary members of respective stores in near future according to the data, and transmit member arrangement support data to a WEB terminal of EM. SOLUTION: This system comprises the WEB terminal that EM uses, a store POS system S having a plurality of POS terminals 10, an attendance terminal 9A and a store server 9, a headquarters store management system C having a communication control server 8, a sales management server 6, and a member management server 7, a public communication line 4A, a member managing device 1 which is installed in an ASP center A and has a local communication line 4, a WEB server 2, a communication control means 11, a member managing means 13, a sales predicting means 12, a member scheduling means 14 for generating a plan for the arrangement of members according to the sales prediction, and a member arrangement commanding means 15, and a database device 3.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a staffing service system for supporting staffing operations at a plurality of stores.
More specifically, the present invention relates to a staffing service method and a staffing service system for transmitting staffing support data to each store to a web terminal of an area manager based on sales management data and staff attendance data from a headquarters store management system. .

[0002]

2. Description of the Related Art Sales data of POS terminals of a plurality of stores that provide goods sales and services in the same area are compiled by each store server and then transmitted on a daily basis to a head office or a head office store management server. , And are registered for each region. On the other hand, the attendance and departure data of each store staff is tabulated by a personnel management and salary management system independent of the POS system. The relationship between store sales and personnel is analyzed using a business management system. The EM that manages sales and personnel management in the responsible area obtains sales data for each store that the headquarters server compiled and registered the day before, and ascertains the status of sales, there was a problem that real-time sales tactics could not be handled. is there. Further, there is a problem in that adjustment of the excess or deficiency of the staff at each store must be left to a personnel manager. Proposals have been awaited for a staffing support system that can grasp the sales situation and the excess or deficiency of personnel in real time and issue appropriate personnel assignment instructions.

[0003]

SUMMARY OF THE INVENTION In view of the above-described problems and problems, the present invention receives sales management data and personnel attendance data from a head office store management system, and, based on the data, manages each of the near future. Store sales forecasts and required staff forecasts are made, and staffing support data is sent to the area manager's WEB.
An object is to propose a staffing service method and a staffing service system to be transmitted to a terminal.

[0004]

SUMMARY OF THE INVENTION In order to support the staffing work of an EM that manages staffing at a plurality of stores that provide goods sales and services that are deployed in a predetermined area, it is connected to a public communication line to receive Internet contents. Possible EM
, A plurality of POS terminals installed in a store that perform sales processing of goods sales and service provision, a attendance terminal that manages attendance and departure of store personnel, a sales terminal that manages sales of a plurality of POS terminals, and A store server that notifies store data such as sales data and store attendance data of store personnel to the head office or headquarters of the company, and a store POS system having a private communication line attached to the store.
A communication control server that is connected to a plurality of store POS systems via a public communication line or a dedicated communication line and transmits / receives and transfers store data, a sales management server that manages sales of all stores based on sales data for each store, Through a personnel management server that manages personnel such as attendance and departure of personnel at all stores, assignment of personnel, etc., a headquarters store management system that has an on-premises communication line attached to the headquarters, and a headquarters store management system and firewall WEB for operating the HP for staffing and sending and receiving e-mail with the public communication line connected for communication, the on-premises communication line installed at the ASP center and connected to the public communication line via the firewall Controls the communication connection between the server and the local communication line, receives store data from the head office store management system, and A communication control unit for transferring and inputting the data into the DB, a personnel management unit for managing the personnel of each store, a sales forecasting unit for predicting future sales based on the received sales data for each store, and an arrangement plan of the personnel based on the sales prediction. A personnel management device having personnel planning means and personnel assignment command means for issuing a personnel assignment command to each store, and a database device storing and registering input transferred sales data, attendance / departure data, creation data of the personnel management device, and the like. ASP with
Registering a staff list and a sales plan for each store of the company in a database device of the ASP center using a staffing service system configured by the system;
Similarly, registering a staffing plan for each time slot for each store,
The store server notifies the head office store management system of store data such as sales data of the corresponding store and the attendance and departure data of store personnel on a regular basis, and the head office store management system transfers the store data to the personnel management device of the ASP center. And a step in which the personnel management device updates and stores the sales data and attendance data of the database device, and a personnel planning means periodically updates the personnel plan DB based on the updated and stored sales data and attendance data and the sales forecast. Updating, and the EM refers to the staffing plan DB from the WEB terminal and corrects it, and then issues a staffing command. The staff management device issues a staffing command to the SM of each store based on the staffing command. And outgoing stage.

[0005] The WEB terminal is a PDA terminal capable of receiving Internet contents, or
Portable PC with built-in browser function, or WE
It is assumed that the mobile phone is a packet communication means incorporating a B browser function.

[0006] The personnel planning means of the personnel management device of the ASP center is provided with a personnel prediction calculation function of performing a prediction calculation of personnel based on the received sales data, or an external dispatched person is temporarily assigned to the personnel planning. Add a dispatch staff planning function to be incorporated.

[0007] A dispatch command function for issuing a dispatch command to an external dispatch staff to a predetermined store is added to the staff assignment command means of the staff management device of the ASP center.

[0008] A mail control means for creating and transmitting a mail such as a personnel assignment command or a dispatch command is added to the personnel management device of the ASP center, or a voice mail such as a staff assignment command or a dispatch command is created and transmitted. Add voice mail creation means.

[0009] A dispatch staff DB for pre-registering temporary dispatch staff who can be dispatched temporarily is added to the database device of the ASP center, and sales pattern data for each store used by the sales forecasting means for sales forecast calculation is analyzed and registered. The sales pattern DB for each store is added, or the sales pattern DB for each festival in which sales pattern data analyzed and registered for each festival used for sales prediction calculation by the sales prediction means is added.

[0010] The staffing service system is designed to support staffing operations of EMs that manage staffing at a plurality of stores that provide goods sales and services that are deployed in predetermined areas.
A WEB terminal connected to a public communication line and capable of receiving Internet contents and used by an EM, and a plurality of POs installed in a store for processing sales of goods and services.
The S terminal, the attendance terminal that manages the attendance of the store staff, and the sales management of a plurality of POS terminals, and also notifies the head office or the headquarters of the relevant company of the store data such as the sales data of the store and the attendance / departure data of the store staff. A store server,
A store PO having a private communication line attached to the store
The S system, a communication control server connected to a plurality of store POS systems via a public communication line or a dedicated communication line, for transmitting and receiving and transferring store data, and sales for managing sales of all stores based on sales data for each store. A headquarters store management system that has a management server, a personnel management server that manages personnel such as attendance and departure of staff at all stores, and the assignment of personnel, a headquarters store management system that has an on-premise communication line attached to the headquarters, a headquarters store management system and Line control between a public communication line connected through a wall, a private communication line installed at an ASP center and connected to the public communication line via a firewall, and a public communication line and a private communication line Control means to perform the task and H for staffing
A web server having HP control means for controlling the operation of P, a mail control unit for controlling the transmission and reception of mail, and a web storage means for storing HP data and mail data, and communication control with a private communication line. A communication control unit having a communication control unit for receiving store data from the headquarter store management system and transferring and inputting the data to a predetermined DB; a sales forecasting unit having a sales plan management unit for managing received sales data for each store; A personnel management unit having an internal personnel management unit that performs personnel management and an attendance management unit that manages the attendance of personnel based on received attendance data, a personnel assignment planning unit that creates a personnel assignment plan based on sales data, and WEB
A personnel management device, which is a personnel planning means having a personnel plan modification unit for modifying a personnel allocation plan based on a command from a terminal, a communication control unit for controlling communication with a local communication line, and input and transferred sales data. A database device having an attendance DB for storing attendance data as well as a sales DB for storage and a staff DB for storing staff data for each store.
SP system.

The sales forecasting means of the personnel management device includes a sales forecasting calculation unit for performing a near future sales forecasting calculation based on the received sales data for each store, and a calculation condition setting unit for setting the conditions of the sales forecasting calculation. Additional installation.

[0012] A dispatch staff management unit for registering and managing an external dispatch staff is additionally installed in the staff management means of the staff management device.

[0013] In the personnel planning means of the personnel management device, a personnel prediction calculation unit for predicting and calculating the number of required personnel in the near future based on the sales prediction data is additionally installed, or a personnel prediction calculation unit required in the near future based on the sales prediction data is provided. A dispatch planning department will be added to create a dispatch staff plan.

In the above-mentioned personnel management device, a personnel assignment instruction unit having a personnel movement planning unit for creating a personnel movement plan and an assignment instruction unit for instructing staff assignment to the corresponding store is additionally installed.

[0015] A dispatch command section for issuing a dispatch command to the dispatched staff to a corresponding store is additionally installed in the staff assignment command means of the staff management device.

[0016] The personnel management device may further include a mail control unit having a mail creation unit that creates a mail such as a staff assignment command or a dispatch assignment command, a mail reception unit that receives the mail, and a mail transmission unit that sends the mail. Additional installation.

In the mail control means of the personnel management device,
A fax mail section for creating / transmitting a fax mail such as a staffing assignment command or a dispatch assignment command is additionally installed, or a voice mail creating section for creating a voice mail such as a personnel assignment command or a dispatch assignment command is additionally installed.

[0018] A staffing plan DB for storing and registering staffing plan data is additionally installed in the database device of the ASP center. A temporary staff DB for storing and registering personnel data is additionally installed, and a store-specific sales pattern DB for storing and registering store-specific sales pattern data required for the prediction calculation of the sales forecasting means of the personnel management device is additionally installed. A festival-specific sales pattern DB for storing and registering festival-specific sales pattern data required for the prediction calculation of the sales prediction means of the management device is additionally installed.

[0019]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The schematic configuration of the present application system will be described with reference to the system configuration diagram of a first embodiment of a staffing service system according to the present invention shown in FIG. The staffing service system of the first embodiment is connected to the public communication line 4A to support the staffing work of the EM that manages the staffing of a plurality of stores that provide goods sales and services deployed in a predetermined area. WEB terminals 100 and 120 that can receive contents and are used by the EM; a plurality of POS terminals 10 and 10 ′ installed in a store for processing sales of goods sales and service provision; and attendance terminals for managing attendance of store personnel 9A and a plurality of POS terminals 10, 10 '
A store having a store server 9 for performing sales management of the store and notifying store data such as sales data of the store and attendance / departure data of store personnel to the head office or the headquarters of the company, and a private communication line 4 attached to the store. A POS system S, a communication control server 8 connected to a plurality of store POS systems S via a public communication line or a dedicated communication line 4B for transmitting / receiving and transferring store data, and sales of all stores based on sales data for each store. A headquarters store management system C having a sales management server 6 for performing management, a personnel management server 7 for performing personnel management such as attendance and departure of staff at all stores, and assignment of personnel, and a private communication line 4 attached to the headquarters.
A public communication line 4A communicatively connected to the head office store management system C via a firewall 5, and an ASP
The private communication line 4 installed at the center A and connected to the public communication line 4A via the firewall 5
And a WEB server 2 for operating the HP for staffing and transmitting and receiving e-mails, and controlling communication connection with the private communication line 4 and receiving store data from the head office store management system C and transferring it to a predetermined DB. Communication control means 1 to input
1 and a staff management means 13 for managing the staff of each store; a sales forecasting means 12 for forecasting future sales based on the received sales data for each store; and a staff planning means 14 for creating a staffing plan based on the sales forecast. A staff management device 1 having a staff assignment command means 15 for issuing a staff assignment command to each store, and a database device 3 for storing and registering the input and transferred sales data, attendance / departure data, creation data of the staff management device 1, and the like. And an ASP system A ′ having

The staffing service method of the present invention will be schematically described with reference to the operation flow chart of the staffing service method in the staffing service system according to the present invention shown in FIG. The staffing service method according to the embodiment uses the staffing service system according to the first embodiment shown in FIG.
A stage ST1 of registering a staff list and a sales plan of each store of the company in the database device 3 of the center A, and a stage ST2 of registering a staff plan of each store for each time zone.
A stage ST3 in which the store server 9 notifies the head office store management system C of the store data such as sales data of the corresponding store and data of attendance / departure of the store staff on a regular basis, and the head office store management system C transmits the store data to the ASP center. A, a step ST4 of transferring to the personnel management apparatus 1 of A, a step ST5 of the personnel management apparatus 1 updating and storing the sales data and the attendance data of the database apparatus 3, and a sales plan and attendance data of the personnel planning means 14 updated and stored. A step ST6 of updating the workforce planning DB on a regular basis based on the sales forecast;
The EM refers to the staffing plan DB from the WEB terminals 100 and 120, corrects the staffing plan DB, and issues a staffing order, and the staff management device 1 determines the S of each store based on the staffing order.
And a step ST8 of issuing a personnel assignment command to M.

Further, the personnel planning means 14 of the personnel management device 1 of the ASP center A has a personnel prediction calculation function for performing a prediction calculation of personnel based on the received sales data, and a temporary personnel planning for external dispatched personnel. A dispatch personnel planning function to be incorporated into the system is added.

The personnel assignment command means 15 of the personnel management device 1 of the ASP center A has a dispatch command function for issuing a dispatch command to an external dispatch staff to a predetermined store.

The personnel management device 1 of the ASP center A includes:
E-mail control means 16 for creating and transmitting e-mails such as personnel assignment instructions and dispatch instructions, and voice mail creating section 16d for creating and transmitting voice mails such as personnel assignment instructions and dispatch instructions
Is added.

In addition to the main part block diagram of the second embodiment of the staffing service system according to the present invention shown in FIG.
The detailed configuration will be described focusing on the personnel management device 1 of the present application. The staffing service system of the second embodiment is connected to the public communication line 4A, is capable of receiving Internet contents, uses the WEB terminals 100 and 110 used by the EM, and performs sales processing of goods sales and service provision installed in stores. A plurality of POS terminals 10 and 10 ′, an attendance terminal 9 A for managing the attendance and departure of store personnel, and a plurality of POS terminals 10 and 10 ′.
And a store server 9 for notifying the head office or headquarters of the company of store data such as sales data of the store and attendance / departure data of store personnel, and a private communication line 4 attached to the store. Store POS systems S, S ', S ", a plurality of store POS systems S, S', S" and a public communication line or a dedicated communication line 4
B, a communication control server 8 for transmitting and receiving and transferring store data, a sales management server 6 for managing sales of all stores based on sales data for each store, and attendance and departure of personnel of all stores, and assignment of personnel A headquarters store management system C having a staff management server 7 for performing personnel management, etc., a premises communication line 4 attached to the headquarters, and a communication connection with the headquarters store management system C via a firewall 5. Performs line control between the public communication line 4A, the private communication line 4 installed at the ASP center A, and connected to the public communication line 4A via the firewall 5, and the public communication line 4A and the private communication line 4. Line control means 21 and HP control means 2 for performing HP operation control for staffing
2 and a mail control unit 23 that controls transmission and reception of mail and HP
It performs communication control between the WEB server 2 having the WEB storage means 24 storing data and mail data and the private communication line 4 and receives store data from the headquarter store management system C and transfers and inputs it to a predetermined DB. Communication control unit 11 having a communication control unit 11a, a sales forecasting unit 12 having a sales plan management unit 12a for managing received sales data for each store, an internal personnel management unit 13a for managing the personnel of each store, and the received attendance Personnel management means 1 having an attendance management unit 13c for managing the attendance of personnel based on data
3 and a staffing planning unit 14a for creating a staffing plan based on the sales data, and a staffing plan correction unit 1 for correcting the staffing plan based on instructions from the WEB terminals 100 and 110.
4b, a display data generator 18a for generating display data, a display 18b for displaying and outputting the display data, and a display controller 1 for controlling the display operation.
And a communication control unit 3a for controlling communication with the private communication line 4, and a sales unit for storing the input and transferred sales data. The database device 3 includes the attendance DB 34 for storing attendance data as well as the DB 31 and the staff DB 32 for storing staff data of each store.
SP system A '.

The sales forecasting unit 12 of the personnel management apparatus 1 includes a sales forecasting calculation unit 12 b for performing a near-future sales forecasting calculation based on the received sales data for each store, and a calculation condition setting for setting the conditions of the sales forecasting calculation. And an additional unit 12c, and the personnel planning means includes a personnel prediction calculating unit 14 for predicting and calculating the number of required personnel in the near future based on the sales prediction data.
c, and a dispatch planning unit 14d for creating a dispatch staff plan required in the near future based on the sales forecast data is additionally installed, and the dispatch staffing means 15 sends dispatch staff to the dispatch staff to issue a dispatch command to the store. A command unit 15c is additionally provided.

Further, in the personnel management device 1, a mail creation unit 16c for creating a mail such as a personnel assignment command or a dispatch assignment command, a mail receiving unit 16a for receiving an email, a mail transmitting unit 16b for sending an email, and a staff assignment FAX that creates and sends FAX mails such as orders and dispatch placement instructions
A mail section and a mail control means 16 having a voice mail creating section 16d for creating a voice mail such as a staff placement command and a dispatch placement command are additionally installed, and in addition, a personnel movement planning section for creating a staff movement plan 15a and a staffing instruction unit 15 having an assignment instruction unit 15b for instructing staffing at the store are additionally installed.

In the database device 3 of the ASP center A, a personnel planning DB 33 for storing and registering personnel planning data,
The dispatching staff DB 35 for storing and registering dispatching staff data such as the contact information of the dispatching staff registered in the ASP center A, the dispatchable area, and the operable date and time, is necessary for the forecast calculation of the sales forecasting means 12 of the staff management device 1. A sales pattern DB 36 including a store-specific sales pattern DB for storing and registering store-specific sales pattern data and a festival-specific sales pattern DB for storing and registering festival-specific sales pattern data is additionally provided.

[Prerequisites and Aims of the System of the Present Application] In a company having a nationwide store that provides goods sales and services, a plurality of POS terminals 10 and 10 ′ are connected to each store via the private communication line 4. In addition, a store POS system S that aggregates and manages sales data in the store server 9 is constructed. The sales summary data for each store is collected and managed by the sales management server 6 of the head office or all stores installed in the head office via the public communication line or the dedicated communication line 4B. The attendance and departure data of the personnel at each store is tabulated and managed by the personnel management server 7 installed at the head office or the headquarters, similarly to the sales tabulation data. Each store is assigned a store manager or SM (store manager) and is in charge of the store operation. Further, in a large-scale company, an EM (area manager) system is provided for each region.

The EM is given responsibilities and authorities for proper operation of “sales and staffing” at a plurality of stores in the responsible area. It is necessary for the EM to provide the staff members involved in sales held by a plurality of stores in the same area to each other, and to perform optimal staffing in the area as a whole. In order to support the EM staffing work, the present application (1) stores the sales data of each store and the attendance / departure data of the holding staff via the headquarters store management system C in real time by the WE carried by the EM.
Displaying on the B terminals 100, 110, 120, (2)
Determining the required number of personnel for each store in the near future based on sales forecasts, and instructing the relocation of personnel, (3) Registering part-time workers and dispatched personnel in advance, and issuing dispatch instructions as necessary That, and so on.

[Basic Configuration] The system of the present invention is shown in FIG.
As shown in FIG. 2, (1) a plurality of store POS systems S constituted by a store server 9 in which a plurality of POS terminals 10 and 10 ′ and an attendance terminal 9 A are communicatively connected via a private communication line 4,
S ', S ", (2) a plurality of store POS systems S,
Headquarters store management system C connected to S ′, S ″ via a public communication line or dedicated communication line 4B, and (3) an ASP center connected to headquarters store management system C via a public communication line 4A. A web server 2, personnel management device 1, and database device 3, which are installed in A, (4)
WEB terminals 100, 110, 120 used by the EM connected to the ASP center A via the public communication line 4A
It is basically composed of The business of ASP Center A is
Generally, the outsourcing is outsourced to an external company to reduce the operating cost, and in many cases, a temporary staffing service is also provided. Therefore, in the present application, it is possible to flexibly utilize dispatch staff members registered in the staffing agency.

[Web Terminal] The WEB terminals 100, 110, and 120 used by the EM are connected to a public communication line 4A of a packet communication system, and have a PDA terminal 100 having a WEB browser function capable of transmitting and receiving Internet contents. PC 120 or mobile phone 11
0 or the like is preferable, but P having a web browser function
C, even a terminal with a facsimile can be used in the present system.

[Registration of Personnel List and Sales Plan] The SM registers the personnel list and sales plan for each store from the store POS system S to the headquarter store management system C. Communication control unit 3a of database device 3 installed in ASP center A
Receives the staff list and the sales plan data from the headquarter store management system C via the public communication line 4A, and stores and registers them in advance in the sales DB 31, the staff DB 32, and the staff plan DB 33. Registration of data such as sales data and personnel data is performed by the sales plan management unit 12a and the internal personnel management unit 13a. The above-mentioned dispatch staff is operated and input from the operation input means 17, and the dispatch staff registration unit 13b stores and registers the dispatch staff in the dispatch staff DB 35.

[Display of Sales Data and Personnel Data on WEB Terminal] Sales data is input by a plurality of POS terminals 10, 10 ′ and the like in the store, and is transmitted to the store server 9 in real time via the local communication line 4. Notified. The store server 9 collectively registers the received sales data in a sales management file (not shown), and transfers the sales data to the head office store management system C on a regular or real-time basis via a public communication line or a dedicated communication line 4B. . The attendance and departure data of the staff at each store is input by stamping from the attendance terminal 9A such as a time clock or a PC, is registered in the internal memory, and is regularly managed via the public communication line or the dedicated communication line 4B. Transferred to system C.

The communication control server 8 of the headquarters store management system C receives the sales data and the attendance data, registers and inputs the sales data to the sales management server 6 and the personnel management server 7, and transmits the APS to the APS via the public communication line 4A. Data is transferred to the center A.

The communication control unit 3a of the personnel management device 1 installed in the APS center A stores and inputs data such as sales data and attendance data into the sales DB 31 and the attendance DB 34, as well as the sales plan management unit 12a and the attendance management unit 13c. Enter the transfer. The sales plan management unit 12a and the attendance management unit 13c regularly generate sales data and personnel data (number of people) for each time slot of each store, and perform HP control of the WEB server 2 via the private communication line 4. The input is sent to the means 22. The HP control unit 22 creates a sales / personnel HP in which sales and personnel are written for each store / time slot, and updates and registers the sales / personnel HP in the web storage unit 24.

EM is a PDA terminal 100, a mobile phone 1
10. Using a WEB terminal such as a portable PC 120,
By accessing the WEB server 2 of the ASP center A, the sales / personnel HP is displayed on the display units 104, 114, and 123.
Can be referred to. In the simplest system configuration, the EM can refer to the sales / employee HP and directly issue a sales promotion instruction or an instruction to support the personnel by using a mobile phone or a facsimile at the corresponding store.

[Sales Prediction and Necessary Personnel Prediction] The sales prediction calculation unit 12b performs a sales prediction calculation several hours later based on the calculation conditions set by the calculation condition setting unit 12c. Based on the current sales performance data, linear prediction is performed under the calculation conditions stored and registered in the additionally installed sales pattern DB 36. As the calculation conditions, in addition to the above, a store-specific sales pattern stored and registered in a not-shown store-specific sales pattern DB, a festival-specific sales pattern similarly stored and registered in the festival-specific sales pattern DB, and the like are used. The personnel prediction calculation unit 14c calculates the required number of personnel corresponding to the sales prediction of the store. This calculation for predicting personnel is based on a high correlation between sales and the number of required personnel in fast food stores, merchandise stores with mobile sales personnel, home delivery stores, and the like.

[Personnel Allocation Plan and Personnel Movement Plan] The personnel arrangement planning unit 14a is stored in the number of required personnel for each time slot of each store calculated by the personnel prediction calculation unit 14c and the personnel DB 32, the personnel planning DB, and the attendance DB. The number of available personnel is compared with the number of available personnel, and the relocation of personnel between stores is planned and temporarily registered in the personnel planning DB.
The personnel planning data is transmitted and input to the HP control means 22 of the EB server 2. The workforce movement planning unit 15a drafts a workforce transfer plan between stores based on the workforce planning data described above, temporarily registers the workforce transfer plan in the workforce planning DB, and stores the work plan of the WEB server 2 via the private communication line 4. The personnel movement plan data is transmitted and input to the HP control means 22. HP control means 22
Creates an HP of sales forecast / personnel allocation by store based on the personnel planning data and the personnel moving planning data, and
Update registration in the B storage means 24.

[Employee Assignment Instruction] The EM accesses the WEB server 2 of the ASP center A by using the PDA terminal 100, the mobile phone 110, or the portable PC 120, thereby obtaining the sales forecast / personnel assignment HP for each store. Can be referred to. When the EM writes the correction data of the personnel assignment on the HP, the mail control unit 23 inputs the correction data to the personnel plan correction unit 14b of the personnel management device 1 by mail.

The workforce planning correction unit 14 b corrects and registers the workforce allocation plan data stored in the workforce planning DB 33 based on the input correction data, and transmits the corrected and registered workforce allocation plan data via the HP control unit 22. do it,
Return to WEB terminals 100, 110, 120. EM
Confirms the content of the correction, and checks the operation units 102, 112, and 12
When the placement command is input in step 2 or the like, the mail control unit 23 inputs the placement command data to the placement command unit 15b by mail. The placement instruction unit 15b transmits the personnel placement plan data to the S of the related store.
Send to M

[Confirmation of Personnel Assignment Instruction Email and Personnel Assignment] The assignment instruction part 15b inputs the personnel assignment plan data to the mail creation part 16c of the mail control means 16. The mail creating unit 16c creates a placement command email, and the mail sending unit 16b sends the text email in the SM of the store.
Send to Other forms of the mail include a voice mail based on voice data generated by the voice mail generation unit 16d, and a FAX image format FAX transmitted by the FAX control unit 11b.
There are emails and so on.

The SM of the store that has received the placement instruction mail
Sends a reply mail to the effect that the placement instruction has been accepted to the mail receiving unit 16a of the personnel management device 1. Email receiver 16
“a” extracts and transfers the status of the placement command acceptance from the received reply mail to the placement confirmation unit 15d. Arrangement confirmation unit 15d
Adds the status of the placement confirmation to the corresponding personnel plan data in the personnel plan DB 33, and ends the processing of the personnel placement command.

[Utilization of Dispatched Personnel] Staffing Planning Unit 14
In the case where “a” is unable to cover the required number of personnel by the internal personnel in the process of drafting the personnel allocation plan, the dispatch planning unit 14d waits near the dispatch store from the dispatch personnel registered in the dispatch staff DB and can be dispatched. Extract dispatched personnel and incorporate them into the dispatch plan for externally registered personnel. When the dispatch placement command is issued from the EM, the placement command unit 15b issues a placement command to the SM of the store and the dispatch staff. The mail control means 16 creates a dispatch placement instruction mail including the name of the dispatch destination store, the scheduled placement time and the dispatch time, and sends it to the dispatch staff member by e-mail. The dispatch placement command mail has a mail form such as an electronic mail, a voice mail, and a fax mail, like the above-described placement command mail.

[0044]

The present invention is embodied in the manner described above, and has the following effects. Registering a staff list and a sales plan for each store of the company in the database device of the ASP center; registering a staff plan for each store at each time zone; A timely notification of store data such as attendance / departure data to the headquarters store management system, a stage in which the headquarters store management system transfers the store data to a personnel management device of an ASP center, and a configuration in which the personnel management device Updating and storing the sales data and attendance data, a step in which the personnel planning means updates the personnel plan DB on a regular basis based on the updated and stored sales data and attendance data and the sales forecast, and After referring to the staffing plan DB and correcting it, issuing a staffing order, and the staff management device The system comprises the step of issuing a staffing order to the SM of the pavement, receiving sales management data and staff attendance data from the headquarters store management system, and based on the data, predicting the sales of each store in the near future and the required staff. It was possible to make a prediction and propose a staffing service method and a staffing service system for transmitting staffing support data to the WEB terminal of the area manager.

[Brief description of the drawings]

FIG. 1 is a system configuration diagram of a first embodiment of a staffing service system according to the present invention.

FIG. 2 is a main part block diagram of a second embodiment of the staffing service system according to the present invention.

FIG. 3 is an operation flowchart of a staffing service method in the staffing service system according to the present invention;

[Explanation of symbols]

 A ASP center A'ASP system C Head office store management system S, S ', S "Store POS system 1 Personnel management device 2 WEB server 3 Database device 3a, 11a Communication control unit 4 Private communication line 4A Public communication line 4B Public communication line (Dedicated communication line) 5 Firewall 6 Sales management server 7 Personnel management server 8 Communication control server 9 Store server 9A Attendance terminal 10, 10 'POS terminal 11 Communication control means 11a Communication control section 11b FAX control section 12 Sales forecasting means 12a Sales Plan management section 12b Sales forecast calculation section 12c Calculation condition setting section 13 Personnel management means 13a Internal staff management section 13b Dispatched personnel registration section 13c Attendance management section 14 Personnel planning means 14a Person assignment planning section 14b Personnel plan correction section 14c Person prediction calculation section 14d Dispatch Planning Department 1 5 Person Assignment Instruction Means 15a Person Movement Planning Unit 15b Assignment Instruction Unit 15c Dispatch Instruction Unit 15d Arrangement Confirmation Unit 16 Email Control Unit 16a Email Reception Unit 16b Email Transmission Unit 16c Email Creation Unit 16d Voice Email Creation Unit 17 Input Operation Unit 18 Display Means 18a display data generation unit 18b, 104, 114, 123 display unit 18c display control unit 21 line control unit 22 HP control unit 23 mail control unit 24 WEB storage unit 31 sales DB 32 personnel DB 33 personnel plan DB 34 attendance DB 35 dispatch personnel DB 36 Sales pattern DB 100 PDA terminal 110 Mobile phone 120 PC

Claims (24)

[Claims] 1. An Internet connected to a public communication line for supporting the staffing work of an area manager (hereinafter abbreviated as EM) for managing the staffing of a plurality of stores providing goods sales and services developed in a predetermined area. A web terminal that can receive content and is used by the EM; a plurality of POS terminals installed in the store that perform sales processing of goods sales and service provision; a time terminal that manages the attendance and departure of store personnel; It has a store server that manages sales of the POS terminal and notifies store data such as sales data of the store and attendance data of store personnel to the head office or headquarters of the company, and a local communication line attached to the store. A store POS system, connected to a plurality of the store POS systems via a public communication line or a dedicated communication line, A communication control server for transmitting and receiving store data and a transfer, a sales management server for managing sales of all stores based on the sales data for each store, and managing personnel such as attendance and departure of employees of all stores and assignment of personnel. A head office store management system having a personnel management server and a private communication line attached to the head office, a public communication line communicatively connected to the head office store management system via a firewall, and an ASP (Application Service Provider). A) a private communication line installed at a center and connected to the public communication line via a firewall, and a WEB server for operating a homepage (hereinafter abbreviated as HP) for staffing and transmitting and receiving mail. Controlling the communication connection with the local communication line and receiving store data from the headquarter store management system. Communication control means for transferring and inputting data to a fixed database (hereinafter abbreviated as DB), personnel management means for performing personnel management of each store, sales forecasting means for predicting future sales based on the received sales data for each store, and A personnel management device having a personnel planning means for creating a personnel allocation plan based on sales forecasts and a personnel allocation command means for issuing a personnel allocation command to each store; the input and transferred sales data, attendance / departure data, and the personnel management device And an ASP system having a database device storing and registering the created data, etc., using a staffing arrangement service system comprising: a staff list and a sales plan for each store of the corresponding company in the database device of the ASP center. Registering, similarly registering a staffing plan for each time slot of each store, and The headquarters store management system in a timely manner, and transmitting the store data to a staff management device of an ASP center; and A step in which the management device updates and stores the sales data and the attendance data of the database device, and a step in which the personnel planning means updates the personnel planning DB on a regular basis based on the updated and stored sales data and attendance data and the sales forecast. The EM refers to the staffing plan DB from the WEB terminal, corrects the staffing plan, and issues a staffing order, and the staffing management device assigns staffing to a store manager (SM) of each store based on the staffing order. And a step of issuing a placement command. 2. The WEB terminal is connected to a PDA (Personal Digital Assistant) capable of receiving Internet contents.
tant) terminal, or a portable PC (Personal Computer) with a built-in web browser function, or W
2. The staffing service method according to claim 1, wherein the mobile phone is a mobile phone using a packet communication unit having a built-in EB browser function. 3. The personnel planning means of the personnel management device of the ASP center, further comprising a personnel prediction calculation function for performing a prediction calculation of personnel based on the received sales data. Staffing service method. 4. The staffing arrangement according to claim 1, wherein a dispatching staff planning function for temporarily incorporating an external dispatching staff into the staffing plan is added to the staff planning means of the staff management device of the ASP center. Service method. 5. A dispatch command function for issuing a dispatch command to an external dispatch staff to a predetermined store to the staff assignment command means of the staff management device of the ASP center, according to claim 1, wherein: Staffing service method. 6. The staffing service method according to claim 1, wherein a mail control means for creating and transmitting a mail such as a staffing command or a dispatch command is added to the staff management device of the ASP center. 7. The staffing service according to claim 1, wherein a voice mail creating means for creating and transmitting a voice mail such as a staffing command or a dispatch command is added to the staff management device of the ASP center. Method. 8. The staffing service method according to claim 1, further comprising adding a temporary staffing DB for registering temporary dispatchable external dispatching staff in advance to the database device of the ASP center. 9. The store-based sales pattern DB in which the sales prediction means analyzes and registers store-specific sales pattern data used for sales prediction calculation by the sales prediction means is added to the database device of the ASP center. 2. The staffing service method according to 1. 10. A festival-specific sales pattern DB for analyzing and registering festival-specific sales pattern data used by the sales prediction means for sales prediction calculation to the database device of the ASP center. 2. The staffing service method according to 1. 11. An Internet connected to a public communication line for supporting the staffing work of an area manager (hereinafter abbreviated as EM) for managing staffing of a plurality of stores providing goods sales and services developed in a predetermined area. A web terminal that can receive content and is used by the EM; a plurality of POS terminals installed in the store that perform sales processing of goods sales and service provision; a time terminal that manages the attendance and departure of store personnel; It has a store server that manages sales of the POS terminal and notifies store data such as sales data of the store and attendance data of store personnel to the head office or headquarters of the company, and a local communication line attached to the store. A store POS system is connected to the plurality of store POS systems by a public communication line or a dedicated communication line. A communication control server for transmitting and receiving and transferring store data, a sales management server for managing sales of all stores based on the sales data for each store, and managing personnel such as attendance and departure of employees of all stores, assignment of personnel, etc. A head office store management system having a personnel management server and a private communication line attached to the head office, a public communication line communicatively connected to the head office store management system via a firewall, and an ASP (Application Service Provider). A) a private communication line installed at a center and connected to the public communication line via a firewall, a line control means for performing line control of the public communication line and the private communication line, and a home page for staffing. (Hereinafter abbreviated as HP)
A web server having HP control means for controlling the operation of the Web server, a mail control unit for controlling transmission and reception of mail, and a web storage means for storing HP data and mail data;
A communication control unit having a communication control unit for performing communication control with the private communication line and receiving store data from the headquarter store management system and transferring and inputting the data to a predetermined database (hereinafter abbreviated as DB); A sales forecasting unit having a sales plan management unit for managing the sales data, an internal personnel management unit for managing the personnel of each store, and a personnel management unit having an attendance management unit for managing the attendance of the employees based on the received attendance data. A personnel management device comprising: a personnel planning unit for creating a personnel allocation plan based on the sales data; and a personnel planning means having a personnel plan modification unit for modifying the personnel allocation plan based on a command from the WEB terminal. A communication control unit for controlling communication with a communication line and the attendance and departure data are recorded as in the sales DB for storing the input and transferred sales data. An staffing service system, comprising: an ASP system including a database device having an attendance DB to remember and a staff DB for storing staff data of each store. 12. The sales forecasting means of the personnel management device,
12. A sales prediction calculation unit for performing a near future sales prediction calculation based on the received sales data for each store, and a calculation condition setting unit for setting conditions for the sales prediction calculation are additionally installed. The staffing service system described in 1. 13. The personnel management means of the personnel management device,
12. The staffing service system according to claim 11, further comprising a dispatch staff managing unit for registering and managing external dispatch staff. 14. The personnel management unit of the personnel management device,
12. The personnel assignment service system according to claim 11, further comprising a personnel prediction calculation unit for predicting and calculating the number of personnel required in the near future based on the sales prediction data. 15. The personnel management unit of the personnel management device,
12. The staffing service system according to claim 11, further comprising a dispatch planning unit for creating a dispatch staff plan required in the near future based on the sales forecast data. 16. The staff management device further comprises a staff assignment command unit having a staff movement planning unit for creating a staff transfer plan and a staff assignment command unit for instructing staff assignment to the corresponding store. The staffing service system according to claim 11. 17. The personnel assignment service system according to claim 16, wherein a dispatch instruction unit for issuing an assignment instruction to the dispatched staff to the store is additionally installed in the personnel assignment instruction means of the personnel management device. 18. An e-mail creating unit for creating an e-mail such as a personnel assignment command and a dispatch assignment command in the personnel management device,
12. The staffing service system according to claim 11, wherein a mail control unit having a mail receiving unit for receiving mail and a mail transmitting unit for sending mail is additionally installed. 19. The staff according to claim 18, wherein a fax mail section for creating and transmitting a fax mail such as a staff assignment command and a dispatch assignment command is additionally installed in the mail control means of the staff management device. Placement service system. 20. The personnel assignment according to claim 18, wherein a voice mail creation unit for creating a voice mail such as a staff assignment command or a dispatch assignment command is additionally installed in the mail control means of the staff management device. Service system. 21. The personnel allocation service system according to claim 11, wherein a personnel planning DB for storing and registering personnel planning data is additionally installed in the database device of the ASP center. 22. A dispatch staff DB for storing and registering dispatch staff data such as contact information, dispatchable area, and operable date and time of external dispatch staff registered with the ASP center is additionally installed in the database device of the ASP center. The staffing service system according to claim 11, wherein: 23. A store-specific sales pattern DB for storing and registering store-specific sales pattern data required for the prediction calculation of the sales predicting means of the personnel management device is additionally installed in the database device of the ASP center. The staffing service system according to claim 11, wherein: 24. A festival-specific sales pattern DB for storing and registering a festival-specific sales pattern data required for the prediction calculation of the sales forecasting means of the personnel management device is additionally installed in the database device of the ASP center. The staffing service system according to claim 11, wherein: