JP2006099235A - Maintenance work instruction output system and method, and computer program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To change the requirements for performing maintenance work, upon the occurrence of an event not presupposed during the planning of the maintenance work without placing burden on a person in charge. <P>SOLUTION: In this maintenance work instruction output system, a maintenance work management device 1 for use in providing instructions to a worker performing maintenance work for facilities is provided with a storage means for storing the requirements for performing every planned maintenance work that is to be performed during a predetermined period; a site situation report receiving part 103 for receiving situation difference information 72 as information about the situations of the present work site from the worker at the facilities, i.e., the work site; a requirement changing part 105 for making changes to the requirements for performing every maintenance work at the input of the situation difference information 72, so that the execution of every maintenance work can be completed within a predetermined period under situations indicated in the situation difference information 72; and a work instruction sending part 102 for sending work instruction information 71 that shows the results of the changes to a worker terminal 2 that the worker at the work site has. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a system and method for managing information related to maintenance work of a facility such as a building.

  Owners of facilities such as buildings, gymnasiums, shopping centers, terminals, or event halls often outsource maintenance work of these facilities to a maintenance service company. The consigned maintenance service company dispatches workers belonging to the company to the facility to carry out maintenance work.

  The daily maintenance work plan (plan) is made according to the schedule of each worker's work and the contents of the contract with the owner. If the contents of the contract are simple, the work itself for planning the maintenance work is not so complicated. However, in recent years, the owner's requirements have been diversified, and the work of planning a maintenance work has become complicated.

Therefore, a method for automatically planning a maintenance work using a computer as described in Patent Document 1 has been proposed. According to the method described in Patent Literature 1, even if the maintenance work plan for the next day has already been completed, the plan can be corrected when the working hours of the worker are changed.
Japanese Patent No. 28212227

  However, in the method described in Patent Document 1, even if some change occurs on the day when the maintenance work is performed, the maintenance work plan cannot be changed. Therefore, when such a situation occurs, the person in charge of the maintenance work plan must manually change the plan.

  In view of such a problem, the present invention changes the execution conditions of maintenance work without imposing a burden on the person in charge when an event that has not been assumed when the maintenance work is planned occurs. The purpose is to be able to.

  A maintenance work instruction output system according to the present invention is a maintenance work instruction output system that outputs an instruction related to the maintenance work to be given to a worker who performs maintenance work on a facility, and is performed during a predetermined period. For each scheduled maintenance work that is the scheduled maintenance work, scheduled work execution condition storage means for storing scheduled work execution condition information indicating an execution condition for the scheduled maintenance work, and the facility in the facility that is the work site Work site status information input means for inputting work site status information, which is information related to the current status of the work site reported from the worker, and the work site status information to which the execution of each scheduled maintenance work is input. Each implementation schedule will be completed so that it can be completed in the given period under the circumstances indicated The execution condition changing means for changing the execution condition indicated in the scheduled work execution condition information of the maintenance work, and the result changed by the execution condition changing means for the worker at the facility that is the work site. Change result output means for outputting in order to give the instruction.

  Preferably, each time the work site status information is input, whether or not it is necessary to change the execution condition indicated in the scheduled work execution condition information of the scheduled maintenance operation based on the work site status information The execution condition change means changes the execution condition when it is determined by the change necessity determination means that the execution condition needs to be changed.

  It is preferable that the worker reports to the maintenance work instruction output system, such as the weather at the work site or whether there is a sudden absence from work. In this case, the maintenance work instruction output system may be configured as follows. For each event of the maintenance work, there is provided a weather-specific execution condition storage means for storing weather-specific execution condition information indicating the first man-hour required for performing the maintenance work for each weather, The work site status information indicates the weather of the facility and the attendance status of the worker, and the scheduled work execution condition information of the scheduled maintenance work includes the scheduled maintenance work as an execution condition. The start time, completion time, and the number of workers to be executed are indicated, and the change necessity determination means indicates that at least one worker is absent from the work site status information. Or the second man-hour calculated based on the scheduled work execution condition information of any of the scheduled maintenance operations is the scheduled maintenance The execution condition is changed when it is smaller than the first man-hour at the time of the weather of the facility indicated in the input work site status information, which is indicated in the execution condition information classified by the weather related to the event. Determine that you need to

  According to the present invention, when an event that has not been assumed when a maintenance work plan is made, the execution condition of the maintenance work can be changed without placing a burden on the person in charge of the plan.

  1 is a diagram showing an example of an entire network system provided with a maintenance work management apparatus 1 according to the present invention, FIG. 2 is a diagram showing an example of a hardware configuration of the maintenance work management apparatus 1, and FIG. 3 is a maintenance work management apparatus It is a figure which shows the example of 1 functional structure.

  The maintenance work management device 1 according to the present invention is managed by a maintenance service company that undertakes maintenance work such as cleaning, maintenance, or inspection of facilities such as buildings, gymnasiums, shopping centers, terminals, or event halls. Alternatively, the information service company may receive the commission from the maintenance service company and manage the maintenance work management apparatus 1.

  The maintenance work management apparatus 1 manages information related to maintenance work performed by a maintenance service company commissioned from the owner of the facility as described above. In addition, an instruction as to what kind of work should be performed is given to a worker who has gone to the facility to perform the maintenance work.

  A worker terminal 2 is lent to the worker. It is not always necessary to lend one worker terminal 2 to all workers. When multiple workers perform maintenance work at the same facility during the same time period, one of the workers (for example, a field supervisor) Lending to a person). As the worker terminal 2, a mobile phone terminal, a PDA (Personal Digital Assistant), a notebook personal computer, or the like is used.

  As shown in FIG. 1, the maintenance work management device 1 and the worker terminal 2 can exchange information with each other via the communication line 3. As the communication line 3, the Internet, a public line, a dedicated line, or the like is used.

  As shown in FIG. 2, the maintenance work management apparatus 1 includes a CPU 1a, a RAM 1b, a ROM 1c, a hard disk 1d, and various interfaces. The hard disk 1d includes a daily work table generation unit 101, a work instruction transmission unit 102, an on-site status report reception unit 103, a change necessity determination unit 104, an execution condition change unit 105, and a work result report reception unit as illustrated in FIG. A program and data for realizing functions such as 106, a work man-hour analysis unit 107, and a work related information management unit 108 are installed. These programs and data are loaded into the RAM 1b as necessary and executed by the CPU 1a. As the maintenance work management apparatus 1, a workstation or a personal computer is used.

  Hereinafter, a case where the maintenance service company CP entrusted with maintenance work for a certain building BL uses the maintenance work management apparatus 1 will be described as an example.

  The worker in the building BL that is the maintenance work site uses the worker terminal 2 to indicate what kind of maintenance work should be performed in the building BL in what order. Information can be acquired from the maintenance work management apparatus 1 and browsed. Also, if the day's weather is different from the expected weather or if any worker in charge of the same building BL is absent from work, that is, if an unplanned situation occurs in the work environment, this will be maintained. It is possible to report to the work management apparatus 1 and acquire new work instruction information corresponding to the situation.

  After completion of the maintenance work, the operator terminal 2 is operated to transmit a maintenance work completion report and a performance report to the maintenance work management apparatus 1. These reports are used in the maintenance work management apparatus 1 to correct settings related to the number of maintenance work steps.

  4 is a diagram showing an example of the work-specific execution condition master TL1, FIG. 5 is a diagram showing an example of the attendance schedule table TL2, FIG. 6 is a diagram showing an example of the daily work table TL30, and FIG. FIG. 8 is a diagram illustrating an example of work instruction information 71, FIG. 9 is a flowchart illustrating an example of a flow of situation change handling processing, and FIG. 10 is an example of a daily work table TL31. FIG. 11 is a diagram illustrating an example of an analysis result of work results for a certain worker.

  Next, the processing contents of each part of the maintenance work management apparatus 1 shown in FIG. 3 will be described in detail.

  The work related information management unit 108 stores and manages a work-specific execution condition master TL1, a work schedule table TL2, a daily work table TL3, and the like.

  The work-specific execution condition master TL1 stores execution condition information DT1 for each type of maintenance work such as “lobby floor cleaning” or “courtyard watering” as shown in FIG. The “work number” of the execution condition information DT1 indicates identification information for identifying the type of maintenance work. “Work classification” indicates whether the maintenance work is performed outdoors or indoors. “Work content” indicates the content of the maintenance work (work content), and is also used as a maintenance work name.

  “Implementation count” or “rainy work man-hour” indicates the implementation conditions for each maintenance operation. That is, “the number of times of execution” indicates the frequency or timing at which the maintenance work should be performed. For example, when the number of executions is “once in the morning and once in the afternoon”, it means that the maintenance work must be performed once in the morning and in the afternoon each day. “Cancellation condition” indicates in what kind of weather the maintenance work is to be suspended. The cancellation condition is applied in preference to the number of implementations. That is, for example, if the number of executions and cancellation conditions are set to “once in the morning” and “cancellation in the rain”, respectively, and the weather on the morning of the work day is raining, the maintenance work is canceled. Will be. “Sunny-day work man-hours” and “rainy-day work man-hours” respectively indicate the man-hours required to perform the maintenance work when the weather is fine and when it is rainy.

  The maintenance service company CP discusses with the owner of the building BL at the time of consignment contract, etc. at what frequency or when the maintenance work of what kind of work is to be carried out. The maintenance service company CP confirms the state of the site of the building BL with respect to the work man-hours, cancellation conditions, and work classifications during fine weather and rainy weather. These determined items are registered in the work-specific execution condition master TL1. That is, it can be said that the work-specific execution condition master TL1 indicates the contract contents and the standard of the work conditions regarding the maintenance work. Also, the maintenance service company can decide the weather judgment criteria by talking with the owner of the building BL. For example, when the meteorological weather is “cloudy”, it may be determined as “sunny”, and when it is “snow”, it may be determined as “rainy”.

  As shown in FIG. 5, the attendance schedule table TL2 stores information on attendance schedules and facilities in charge for each work time zone (morning and afternoon) of each worker belonging to the maintenance service company. One record is information about one worker. When “schedule to work” is “◯”, it means that the worker is going to work in the work time zone, and when it is “x”, it means that he is going to work. “Responsible facility” indicates a facility mainly handled by the worker.

  Instead of managing the attendance schedule table TL2 by the work-related information management unit 108, the attendance schedule table TL2 may be managed by another system (for example, a personnel management system) of the maintenance service company, and may be called from the system as necessary.

  In the daily work table TL3, as shown in FIG. 6, information on the execution conditions (start time, end time, man-hours that can be multiplied, workers to be in charge, etc.) of the maintenance work performed in the building BL is provided. Stored. One record corresponds to one maintenance work.

  The “working time zone” indicates a period during which the maintenance work must be performed. Such a period can be determined by the maintenance service company CP in discussion with the owner of the building BL. In the present embodiment, two periods of “9:00 am to noon” and “1 pm to 5:30 pm” are provided in one day, and period names “am” and “afternoon” are respectively provided. It is assumed that is attached. The name of the work time zone is set by combining a date and a period name.

  “Worker” indicates identification information of a worker who is in charge of the maintenance work. In this embodiment, the worker's last name is used as the identification information, but a worker code or the like may be used. When a plurality of workers are in charge, the identification information of each person is set as the worker.

  “Scheduled work time” indicates the time at which the maintenance work is scheduled to start and the time at which the maintenance work is scheduled to end. The worker must complete the maintenance work between both times. The “work number” indicates identification information for identifying the type of maintenance work. This work number corresponds to the work number of the work condition execution condition master TL1 of FIG. Therefore, using the work number as a search key, the execution condition information DT1 related to the maintenance work can be extracted from the work-specific execution condition master TL1. The “working weather condition” stores the forecast of the weather in the working time period in which the maintenance work is performed.

  The “work schedule man-hour” stores the man-hour required for the maintenance work. The worker must complete the maintenance work within the man-hours. “Man-hour” is the number of persons required to complete the maintenance work in one hour. It is also the time required for maintenance work by one person. In other words, for example, a maintenance work with a scheduled work man-hour of “1.5 man · hour” requires 1.5 hours of work time when one worker performs, and 0. 75 hours of work time is required.

  The “actual work time” indicates the time when the maintenance work is actually started and the time when the work is finished. “Actual work man-hour” indicates the man-hour required to actually perform the maintenance work.

  The daily work table TL3 is generated by the daily work table generation unit 101 in FIG. 3 according to the procedure shown in FIG. Here, a case where the daily work table TL3 for the maintenance work for Wednesday, September 1 is generated will be described as an example.

  Information on the weather forecast for the morning of September 1 in the area where the building BL is built is obtained from a server of a weather forecast company, etc., and the weather for the morning of September 1 is predicted (# 101). For example, if the precipitation probability of the weather forecast is 80% or more, it is predicted to be rainy, and if it is less than that, it is predicted to be clear. The prediction method may be freely determined by the maintenance service company CP. It should be noted that the processing after step # 102 may be executed on the assumption that the weather on September 1st is always a predetermined weather (for example, fine weather) without acquiring the weather forecast information.

  The type of maintenance work that must be performed on the morning of September 1 is determined based on the weather predicted in step # 101 and the work-specific execution condition master TL1 in FIG. 4 (# 102). For example, if a prediction result of “fine weather” is obtained in step # 101, it is determined that six types of maintenance work with work numbers “001” to “006” must be performed. If a prediction result of “rainy” is obtained, those with a stop condition of “rainy” are excluded, so three maintenance tasks with work numbers “001” to “003” are performed. It is determined that it is necessary.

  In parallel with the processing of steps # 101 and # 102, the worker who is scheduled to work on the morning of September 1 among the workers in charge of the building BL is determined based on the attendance schedule table TL2 in FIG. # 103). In the attendance schedule table TL2, four workers are registered as workers in charge of the building BL, but one of them is scheduled to be absent, so identification information “Sato”, “Suzuki”, and “Tanaka” ( The worker of the last name is shown in the discrimination result.

  The maintenance work determined in step # 102 that must be carried out is allocated to the worker determined in step # 103 as scheduled to go to work (# 104). A known method may be used for such processing. However, if the weather prediction result at step # 101 is “sunny”, the allocation is made based on the man-hours indicated in the work hours in fine weather, and if it is “rainy”, the man-hours indicated in the man-hours in the rainy day are set. Based on the allocation. In addition, when all the maintenance work cannot be allocated to the workers, that is, when there is not enough manpower, the workers in charge of other facilities are allowed to participate.

  For example, the prediction result of Step # 101 is “Sunny”, the determination result of Step # 102 is the maintenance work of six items with work numbers “001” to “006”, and the determination result of Step # 103 Suppose that they are workers with surnames "Sato", "Suzuki", and "Tanaka". The number of man-hours required to carry out these maintenance operations is “1.5 man · hour × 6 = 9 man · hour”. On the other hand, the amount of work that can be performed by these workers is “3 persons × 3 hours = 9 persons / hour” because the morning work time is 3 hours as described above. Therefore, since all maintenance work can be performed by these workers, for example, the maintenance work for the morning of September 1 can be allocated as shown in FIG.

  At this time, no data is stored in the “work record time” and “work record response number” of the daily work table TL3. In these items, data is stored after the maintenance work is completed, as will be described later.

  Similarly, the execution conditions of the maintenance work that must be performed on the afternoon of September 1 can be obtained by the procedure described with reference to FIG. Note that the amount of work that can be performed by a worker scheduled to work may exceed the total number of maintenance work that must be performed. In other words, there is a case where an idle time is generated in the worker. In such a case, as shown in the three records from the bottom of FIG. 6, a spare time during which no maintenance work is assigned is provided.

  In this way, the daily work table TL3 for the maintenance work for the entire September 1st is completed. Hereinafter, the daily work table TL3 at the time of generation may be particularly referred to as “daily work table TL30”. The daily work table TL30 transitions to the daily work tables TL31, TL32,... By processing described later (see FIGS. 10, 13, and 14). The daily work table TL3 for a plurality of days (for example, each day of the next month) may be generated at once.

  Returning to FIG. 3, the work instruction transmission unit 102 transmits work instruction information 71 indicating the maintenance work to be performed by the worker to the worker terminal 2 of the worker. Transmission is performed when there is a transmission request from the worker and when there is a report of a change in the situation of the work site. The latter case will be described later. When multiple workers are working at the same work site (facility) at the same work time, a representative of these workers (for example, a field supervisor) reports a transmission request and changes. I do.

  For example, the representative of the worker of the building BL should operate his own worker terminal 2 and transmit the work instruction information 71 before the morning of the day of the maintenance work (for example, around 8:00 am). Create an email with your request and your identity. Then, the electronic mail is transmitted to the maintenance work management apparatus 1.

  Then, the work instruction transmitting unit 102 updates the daily work table TL3 on the current day of the building BL (if the daily work table TL3 has never been updated after the generation of the daily work table TL3, the daily work table shown in FIG. From the work table TL30), information (record) of maintenance work to be performed by the worker in charge of the building BL is extracted. Using the work number indicated in the extracted information as a search key, the execution condition information DT1 is extracted from the work-specific execution condition master TL1. Based on these pieces of information, work instruction information 71 for the worker of the building BL as shown in FIG. 8 is generated, and this is returned (transmitted) to the worker terminal 2 as an e-mail. The representative sees the contents of the transmitted work instruction information 71, grasps the maintenance work execution conditions to be performed by himself, and informs other workers of the maintenance work execution conditions of each person.

  However, there may be a trouble that the maintenance work cannot be performed according to the work instruction information 71 on the work day. For example, there is a case where the weather of the day is different from the predicted weather (the weather indicated in the “working weather condition” of the work instruction information 71), or when an absentee is suddenly generated. In such a case, the representative compares the work instruction information 71 with the situation on the current day, and inputs the difference between the two to the worker terminal 2. At the same time, input his / her identification information. The worker terminal 2 transmits the input information as status difference information 72 to the maintenance work management apparatus 1 by e-mail.

  The identification information may be input by reading data recorded in a recording unit (RFID or magnetic stripe) of an employee card given to the worker himself / herself. The same applies to input of work performance information 73 described later.

  In the maintenance work management apparatus 1, when the site situation report receiving unit 103 receives the situation difference information 72, the change necessity determination unit 104 performs the maintenance work implementation conditions (start time, end time, man-hours that can be multiplied, Alternatively, a process for determining whether or not to change the sharing) is performed. In this embodiment, when it corresponds to at least any one of the following requirements (a) to (c), it is determined that it should be changed. (A) When absentees occur. (B) A set value is stored in the cancellation condition of the execution condition information DT1 (see FIG. 4) of any maintenance work to be performed on the day of the work. (C) The maintenance work to be performed on the day of the work includes at least one maintenance work having the execution condition information DT1 in which the value of the work hours in fine weather and the value of the work hours in rainy weather are different.

  When it is determined by the change necessity determination unit 104 that it is necessary to change, the execution condition change unit 105 is for the current day (that is, the latest state) so that the maintenance work to be performed can be performed. The process of changing the contents of the daily work table TL3 is performed. Such change processing is performed, for example, according to the procedure shown in FIG. Hereinafter, the change process will be described by taking as an example a case where the current daily work table TL3 is set like the daily work table TL30 of FIG.

  When the received situation difference information 72 indicates that the weather on the work day has changed to rainy (Yes in # 111), the work-specific execution condition master TL1 in FIG. Are removed (deleted) from the current daily work table TL3 (TL30) (# 112). Although not shown in the work-specific execution condition master TL1, if there is a maintenance work that is set to “sunny weather cancellation”, this is added to the daily work table TL3.

  If the daily work table TL3 includes maintenance work in which the value of the work hours in fine weather and the value of the work hours in rainy weather are different, the scheduled work time of the maintenance work is changed to the latter value (# 113). . However, the scheduled work time of the maintenance work will be adjusted later.

  When the received situation difference information 72 indicates that the weather on the day of the work has changed to a clear sky (Yes in # 114), the work-specific execution condition master TL1 should perform the day and the stop condition is “ The maintenance work that is “rainy” is extracted and added to the daily work table TL3 (# 115). At this time, the value of the work man-hour in fine weather is set as the planned work man-hour. The person in charge and the scheduled work time will be adjusted later. If there is a maintenance work set to “cancel fine weather”, it is deleted.

  As in the case of step # 113, if a maintenance work is included in which the value of the work man-hour in fine weather and the value of the work man-hour in rainy weather are included, the work scheduled man-hour of the maintenance work is changed (# 116). However, here, the former value is changed. The scheduled work time will be adjusted later.

  When the absentee is indicated in the received status difference information 72 (Yes in # 117), the setting of the worker in charge of the maintenance work that the absentee is in charge of is deleted from the daily work table TL3 and left blank. (# 118).

  As described above, multiple maintenance operations can be performed for one worker at the same time, with the maintenance conditions for which the execution conditions have been changed, the newly added maintenance work, and the original maintenance work being performed. Is adjusted so as not to be assigned (# 119). When there is not enough manpower, a worker who can come to the building BL on the day is searched from workers in charge of other facilities, and maintenance work is also assigned to that worker. Then, the daily work table TL30 is updated based on the adjusted contents (# 120).

  For example, before the start of work on September 1, when the situation difference information 72 indicating that the weather on the day changed to rain and Tanaka was absent from work is received, the daily work table TL30 in FIG. Is updated like the daily work table TL31 shown in FIG.

  Based on the updated daily work table TL3 (TL31), the work instruction transmission unit 102 generates the work instruction information 71 for the current day and transmits it to the worker terminal 2 that is the transmission source of the situation difference information 72. .

  In addition, during the maintenance work on the day, the situation at the work site has changed, such as the weather changing or workers suddenly unable to work in the afternoon. May occur. Even in such a case, the worker operates the worker terminal 2 and transmits the status difference information 72 to that effect to the maintenance work management apparatus 1. When it is determined by the change necessity determination unit 104 that the maintenance work execution condition needs to be changed, the execution condition change unit 105 executes the process of the procedure shown in FIG. Update TL3.

  On the other hand, when it is determined by the change necessity determination unit 104 that it is not necessary to change the execution condition of the maintenance work for the day, the above-described processing of FIG. 9 by the execution condition change unit 105 is not executed. In this case, the daily work table generation unit 101 transmits a message indicating that the maintenance work should be performed according to the work instruction information 71 transmitted previously to the worker terminal 2 that is the transmission source of the situation difference information 72. To do. Alternatively, the work instruction information 71 transmitted before may be retransmitted.

  When the maintenance work assigned to him / her is completed, the worker operates the worker terminal 2 to obtain his / her identification information, the work number of the maintenance work, and the results of the start time and end time of the maintenance work. The work performance information 73 shown is transmitted to the maintenance work management apparatus 1 by electronic mail. Alternatively, the representative may perform an operation for transmission.

  Then, in the maintenance work management apparatus 1, the work result report receiving unit 106 receives the work result information 73 and calculates the man-hours required for the maintenance work based on the results of the start time and the end time of the maintenance work. Then, the results of the start time and end time and the calculated man-hours are written in the corresponding records in the current daily work table TL3.

  For example, the current daily work table TL3 has the same contents as the daily work table TL31 in FIG. 10, and the worker with the identification information “Sato”, the work number “001”, and “9: 00− When the work record information 73 indicating the work time of “11:48” is received, “2.8 person / hour” is calculated as the man-hour required for the maintenance work, and “work record time” and “ Write "9: 00-11: 48" and "2.8 man / hour" in "Work actual man-hours", respectively. Alternatively, the calculation of the man-hour may be performed at the worker terminal 2.

  The work man-hour analyzing unit 107 analyzes the results of the maintenance work so far, periodically (for example, every month) or when a command from the administrator of the maintenance work management apparatus 1 is given. For example, the average value of the time (man-hours) required for the maintenance work for lobby floor cleaning performed during the period from September 1st to September 6th in the case of sunny weather and rainy weather. It is also possible to calculate and generate a material as shown in FIG. Or you may produce | generate the material which shows the average value of the man-hour of the whole worker. A list of workers with a small number of workers or a large number of workers may be generated for each type of maintenance work or for each weather.

  The analysis result by the work man-hour analysis unit 107 can be used for revision of the work-specific execution condition master TL1 of FIG. For example, for each type of maintenance work, the average value of the work performance man-hours of all workers in fine weather and rainy weather is calculated, and this is calculated as the work hours in fine weather and the work hours in rainy weather of the work-specific execution condition master TL1. You may apply to. Alternatively, when generating or updating the daily work table TL3 (see FIG. 6 and the like), each worker is assigned a maintenance work that he / she is good at (for example, a maintenance work that can be performed with a small number of man-hours). Also good.

  12 is a flowchart for explaining an example of the overall processing flow of the maintenance work management apparatus 1 and the worker terminal 2, FIG. 13 is a diagram showing an example of the daily work table TL32, and FIG. 14 is a diagram of the daily work table TL33. It is a figure which shows an example.

  Next, the flow of processing of the maintenance work management apparatus 1 and the worker terminal 2 from the time when the maintenance work schedule is established until the completion of the maintenance work is reported will be described with reference to the flowchart of FIG.

  The maintenance work management device 1 periodically generates a schedule for the maintenance work to be performed and its execution conditions based on the work-specific execution condition master TL1 in FIG. 4 and the attendance schedule table TL2 in FIG. Then, the daily work table TL3 as shown in FIG. 6 is generated (# 11 in FIG. 12). The procedure for generating the daily work table TL30 is as described above with reference to FIG.

  In the morning of the day of work at the building BL, if there is a request for work instructions from the worker terminal 2 of the worker in charge of the building BL, information on the maintenance work that the worker should perform on the day is obtained from the daily work table TL3. Extracted and returned to the worker terminal 2 as work instruction information 71 as shown in FIG. 8 (# 12). Alternatively, regardless of whether there is a request from the worker, the work instruction information 71 of the day may be transmitted at a fixed time.

  Upon receiving the work instruction information 71, the worker terminal 2 displays the contents on the display (# 21). The worker browses the contents of the work instruction information 71 and checks whether there is any difference (difference) between the contents and the situation of the spot (building BL) on the day. Specifically, it is checked whether the actual weather at the site on the day is the same as or different from the working weather conditions in the work instruction information 71. Further, it is checked whether all the persons in charge indicated in the work instruction information 71 are gathered at the work site. If there is a difference as a result of the check (Yes in # 22), the worker terminal 2 transmits information indicating it to the maintenance work management apparatus 1 as the situation difference information 72 (# 23). If there is no difference, the worker performs the maintenance work according to the work instruction information 71 received in step # 21.

  When receiving the situation difference information 72 (# 13), the maintenance work management apparatus 1 determines whether or not it is necessary to change the maintenance work execution condition scheduled to be performed in the building BL (# 14). If a change is necessary (Yes in # 14), a maintenance work execution condition change process is performed so as to cope with a change in the situation on the day indicated by the situation difference information 72 (# 15). The processing procedure is as described above with reference to FIG. Thereby, for example, the daily work table TL30 having the contents as shown in FIG. 6 is updated like the daily work table TL31 of FIG.

  The processing results of steps # 14 and # 15 are transmitted to the worker terminal 2 that is the transmission source of the situation difference information 72 (# 16). That is, when the contents of the daily work table TL3 are updated, new work instruction information 71 is generated and transmitted. If it has not been updated, a message indicating that there is no need to change the implementation condition is transmitted.

  Upon receiving the processing result, the worker terminal 2 displays this on the display (# 24). When new work instruction information 71 is displayed, the worker performs a maintenance work according to the new work instruction information 71. On the other hand, when a message indicating that it is not necessary to change the execution condition is displayed, the maintenance work is performed according to the work instruction information 71 received in the previous step # 21.

  When the worker completes the maintenance work, the worker inputs the results of the start time and end time to the worker terminal 2. Then, the worker terminal 2 transmits the input result information as work result information 73 to the maintenance work management apparatus 1 (# 25).

  When the maintenance work management apparatus 1 receives the work record information 73 (# 17), the maintenance work management apparatus 1 updates the work record time and work record man-hour of the completed maintenance work in the daily work table TL3 (# 18). For example, when three maintenance operations are performed in the morning work hours of September 1st according to the daily work table TL31 in FIG. 10, the actual operation time and the actual operation man-hour of the three records from the top are respectively set. A value indicating the actual work result is registered.

  The situation at the site may change during the day. Also in this case, the worker transmits status difference information 72 indicating that to the maintenance work management apparatus 1 (# 22). For example, immediately after the maintenance work on the morning of September 1, it is assumed that the rain that had fallen until then stopped. The worker immediately transmits the situation difference information 72 indicating that the weather has become clear to the maintenance work management apparatus 1.

  Then, based on the newly received status difference information 72, the maintenance work management device 1 changes the execution conditions for the maintenance work on the afternoon of September 1 as necessary (Yes in # 14, # 15). Thereby, for example, the contents of the daily work table TL3 are updated as in the daily work table TL32 of FIG. Then, the maintenance work management device 1 generates new work instruction information 71 from the updated daily work table TL3 (TL32) and transmits it to the worker terminal 2 (# 16). The worker performs the afternoon maintenance work according to the work instruction information 71.

  When all the daily maintenance work is completed and the work performance information 73 regarding these maintenance work is transmitted to the maintenance work management apparatus 1, as shown in FIG. A value indicating each work record is registered in the work record time and work record man-hours. These values are used later for analysis processing and the like.

  According to the present embodiment, even if an event that was not premised when the maintenance work schedule is made occurs on the same day, the execution condition of the maintenance work can be changed easily and immediately. For example, the schedule is based on the assumption that the weather is clear and there are three workers working, but the weather on the work day is rainy and one worker suddenly missed work. Even if it occurs, it is possible to give a work instruction that can easily cope with the situation to an on-site worker.

  In addition, various problems of the present system can be found by receiving reports on the time when the maintenance work is started and the time when the maintenance work is completed from the worker and analyzing the contents of the report. By feeding back this problem, it is possible to improve the efficiency of maintenance work and improve services.

  In the present embodiment, transmission / reception of information between the maintenance work management apparatus 1 and the worker terminal 2 is performed by e-mail, but other means may be used. For example, a web site is opened in the maintenance work management apparatus 1 for the worker terminal 2 to request transmission of the work instruction information 71 by the web browser and to input the contents of the situation difference information 72 and the work performance information 73. You may keep it. The Web site may be opened on a Web server other than the maintenance work management apparatus 1. In this case, the Web server transfers the transmission request received from the worker terminal 2, the situation difference information 72, the work result information 73, and the like to the maintenance work management apparatus 1, and a response to the transmission request or the situation difference information 72. The work instruction information 71 is relayed from the maintenance work management apparatus 1 to the worker terminal 2.

  Alternatively, the maintenance work management device 1 is provided with hardware and software for voice guidance by telephone, information from the worker terminal 2 is received by a push signal, and information to the worker terminal 2 is transmitted by voice. You may do it.

  Alternatively, the telephone operator of the maintenance service company CP may answer the telephone call from the worker and input the information spoken by the worker to the maintenance work management apparatus 1 using a keyboard. Then, the operator may verbally convey the work instruction information 71 displayed on the maintenance work management apparatus 1 to the worker.

  In this embodiment, the case where the maintenance work of a certain building BL is performed has been described as an example, but the maintenance work management apparatus 1 can also be used for the maintenance work of a plurality of facilities. In this case, an operation-specific execution condition master TL1 and a daily operation table TL3 may be provided for each facility, and the identification information of the facility may be associated with each other and managed. Then, when the worker requests the work instruction information 71 from the maintenance work management apparatus 1 or transmits the situation difference information 72, the worker may also transmit the identification information of the facility in charge of the worker.

  In the present embodiment, as an example, a case where two periods of “9:00 am to noon (morning)” and “1 pm to 5:30 pm (afternoon)” are provided as working hours in one day. Although described, a period other than this may be used. For example, “5:00 am to 8:00 am (early morning)”, “9 am to noon (morning)”, “1 pm to 5:30 pm (pm)”, and “9 pm to 12:00 pm ( A period such as “nighttime” may be provided. Also, the types of weather need not be two. For example, weather such as “fine weather”, “light rain”, “heavy rain”, “strong wind”, etc. may be used.

  In addition, the configuration of the entire maintenance work management apparatus 1 or each unit, processing contents, processing order, table configuration, and the like can be appropriately changed in accordance with the spirit of the present invention.

The following additional notes are disclosed with respect to the embodiment described above.
(Appendix 1)
A maintenance work instruction output system for outputting instructions related to the maintenance work to be given to workers who perform maintenance work on the facility,
A scheduled work execution condition storage unit that stores scheduled work execution condition information indicating an execution condition of the scheduled maintenance work for each scheduled maintenance work that is the maintenance work scheduled to be performed in a predetermined period;
Work site status information input means for inputting work site status information that is information on the current status of the work site reported from the worker at the facility that is the work site;
The scheduled work execution condition information of each scheduled maintenance work is indicated so that the execution of each scheduled maintenance work can be completed in the predetermined period under the status indicated in the work site status information that has been input. An implementation condition changing means for changing the implementation condition
A change result output means for outputting the result changed by the execution condition changing means to give the instruction to the worker at the facility which is a work site;
A maintenance work instruction output system characterized by comprising:
(Appendix 2)
For each event of the maintenance work, there is a weather-specific execution condition storage means for storing weather-specific execution condition information indicating an execution condition for each weather,
The work site status information input means inputs the work site status information indicating the weather of the facility as the work site status information,
The execution condition changing means is configured to input the execution condition indicated in the scheduled work execution condition information of the scheduled maintenance work indicated in the weather-specific execution condition information relating to the scheduled maintenance work. Change based on the weather conditions of the facility indicated in the work site status information,
The maintenance work instruction output system according to appendix 1.
(Appendix 3)
Each time the work site status information is input, it is determined whether or not it is necessary to change the execution condition indicated in the scheduled work execution condition information of the scheduled maintenance operation based on the work site status information. , A change necessity determination means,
The execution condition changing means changes the execution condition when it is determined by the change necessity determining means that the execution condition needs to be changed.
The maintenance work instruction output system according to appendix 1 or appendix 2.
(Appendix 4)
For each of the scheduled maintenance work, the execution conditions indicated in the scheduled work execution condition information of the scheduled maintenance work and the weather-specific execution condition information related to the scheduled maintenance work are input. A change necessity determination means for determining whether or not the execution condition needs to be changed by comparing the execution condition of the weather of the facility indicated in the work site status information;
The execution condition changing means changes the execution condition when it is determined by the change necessity determining means that the execution condition needs to be changed.
The maintenance work instruction output system according to appendix 2.
(Appendix 5)
The execution condition indicated in the work schedule information of the execution schedule maintenance work is related to a second man-hour that may be applied until the execution schedule maintenance work is completed.
The implementation condition shown in the weather-specific implementation condition information for the event relates to the first man-hour required to perform the maintenance work for the event,
The change necessity determination means indicates that the second man-hour indicated in the scheduled work execution condition information of any of the scheduled maintenance work is the weather-specific execution condition information related to the scheduled maintenance work. When it is smaller than the first man-hour at the time of the weather of the facility indicated in the input work site status information shown, it is determined that it is necessary to change the implementation condition,
The maintenance work instruction output system according to appendix 4.
(Appendix 6)
For each event of the maintenance work, for each weather, the weather-specific execution condition storage means for storing the weather-specific execution condition information indicating the first man-hour required to perform the maintenance work;
Each time the work site status information is input, it is determined whether or not it is necessary to change the execution condition indicated in the scheduled work execution condition information of the scheduled maintenance operation based on the work site status information. A change necessity determination means,
The work site status information indicates the weather of the facility and the attendance status of the worker,
In the scheduled work execution condition information of the scheduled execution maintenance work, as the execution conditions, the start time, completion time of the scheduled execution maintenance work, and the number of workers to be executed are shown,
The change necessity determination means includes the scheduled work execution condition information of at least one of the scheduled maintenance work when the work site status information indicates that at least one of the workers is absent. The second man-hour calculated on the basis of the above-mentioned when the weather of the facility indicated in the input work site status information is indicated in the weather-specific execution condition information related to the scheduled maintenance work When it is smaller than the first man-hour, it is determined that it is necessary to change the execution conditions,
The execution condition changing means changes the execution condition when it is determined by the change necessity determining means that the execution condition needs to be changed.
The maintenance work instruction output system according to appendix 1.
(Appendix 7)
A report input means for inputting a report to the effect that the scheduled maintenance work has been completed, together with a third man-hour actually taken to perform the scheduled maintenance work;
An actual man-hour average value calculating means for calculating an actual man-hour average value that is an average value of the input third man-hours for each event and each weather, and
Based on the calculated actual man-hour average value for each event and weather, update the first man-hour at the time of the weather in the weather-specific implementation condition information for the event,
The maintenance work instruction output system according to appendix 5 or appendix 6.
(Appendix 8)
A maintenance work instruction output system for outputting instructions related to the maintenance work to be given to workers who perform maintenance work on the facility,
A scheduled work execution condition storage unit that stores scheduled work execution condition information indicating an execution condition of the scheduled maintenance work for each scheduled maintenance work that is the maintenance work scheduled to be performed in a predetermined period;
Work site status information receiving means for receiving work site status information, which is information related to the current status of the work site, from the terminal device of the worker at the facility that is the work site;
Each time the work site status information is received, it is determined based on the work site status information whether or not it is necessary to change the execution condition indicated in the scheduled work execution condition information of the scheduled maintenance operation. Change necessity determination means,
When it is determined by the change necessity determination means that it is necessary to change, the execution of each scheduled maintenance work can be completed in the predetermined period under the situation indicated in the work site situation information. An execution condition changing means for changing the execution condition indicated in the scheduled work execution condition information of each of the planned execution maintenance work,
A change result transmitting means for transmitting the result changed by the execution condition changing means to the terminal device of the worker in the facility which is a work site;
A maintenance work instruction output system characterized by comprising:
(Appendix 9)
A maintenance work instruction output method for outputting an instruction regarding the maintenance work to be given to a worker who performs maintenance work of the facility,
Scheduled work execution condition information indicating the execution conditions of the scheduled maintenance work for each scheduled maintenance work that is the maintenance work scheduled to be performed in a predetermined period is stored in the scheduled work execution condition storage unit,
Waiting for input of work site status information that is information on the current status of the work site reported from the worker at the facility that is the work site,
Each time the work site status information is input, each scheduled maintenance task can be completed in the predetermined period under the status indicated in the work site status information. Change the execution conditions indicated in the scheduled work execution condition information
The result changed by the execution condition changing means is output to give the instruction to the worker in the facility that is a work site.
A maintenance work instruction output method characterized by that.
(Appendix 10)
A computer program used in a computer for outputting instructions related to maintenance work to a worker who performs maintenance work of a facility,
Processing for accessing scheduled work execution condition storage means for storing scheduled work execution condition information indicating an execution condition of the scheduled maintenance work for each scheduled maintenance work that is the maintenance work scheduled to be performed in a predetermined period When,
Processing to input work site status information, which is information on the current status of the work site reported from the worker at the facility that is the work site;
When the work site status information is input, each scheduled maintenance task is performed so that the execution of each scheduled maintenance task can be completed in the predetermined period under the status indicated in the work site status information. A process of changing the execution condition indicated in the scheduled work execution condition information of
Processing for outputting the result changed by the execution condition changing means to give the instruction to the worker at the facility which is a work site;
A computer program for causing a computer to execute.

  In particular, the present invention is used by a company or the like that dispatches workers to a contract facility and provides maintenance work services so that the maintenance work can be performed more efficiently and reliably. In addition, by improving efficiency, it is possible to reduce waste such as labor and reduce costs.

It is a figure which shows the example of the whole network system provided with the maintenance work management apparatus which concerns on this invention. It is a figure which shows the example of the hardware constitutions of a maintenance work management apparatus. It is a figure which shows the example of a functional structure of a maintenance work management apparatus. It is a figure which shows the example of the implementation condition master classified by work. It is a figure which shows the example of an attendance schedule table. It is a figure which shows the example of a daily work table. It is a flowchart explaining the example of the flow of a daily work table production | generation process. It is a figure which shows the example of work instruction information. It is a flowchart explaining the example of the flow of a situation change response process. It is a figure which shows the example of a daily work table. It is a figure which shows the example of the analysis result of the work performance about a certain worker. It is a flowchart explaining the example of the flow of the whole process of a maintenance work management apparatus and a worker terminal. It is a figure which shows the example of a daily work table. It is a figure which shows the example of a daily work table.

Explanation of symbols

1 Maintenance work management device (Maintenance work instruction output system)
72 Status difference information (work site status information)
102 Work instruction transmission unit (change result output means)
103 Site status report receiving part (work site status information input means)
104 Change necessity determination unit (change necessity determination means)
105 Implementation condition changing unit (implementing condition changing means)
TL1 Work-specific execution condition master (weather-specific execution condition storage means)
TL3 daily work condition table (scheduled work execution condition storage means)

Claims (5)

A maintenance work instruction output system for outputting instructions related to the maintenance work to be given to workers who perform maintenance work on the facility,
A scheduled work execution condition storage unit that stores scheduled work execution condition information indicating an execution condition of the scheduled maintenance work for each scheduled maintenance work that is the maintenance work scheduled to be performed in a predetermined period;
Work site status information input means for inputting work site status information that is information on the current status of the work site reported from the worker at the facility that is the work site;
The scheduled work execution condition information of each scheduled maintenance work is indicated so that the execution of each scheduled maintenance work can be completed in the predetermined period under the status indicated in the work site status information that has been input. An implementation condition changing means for changing the implementation condition
A change result output means for outputting the result changed by the execution condition changing means to give the instruction to the worker at the facility which is a work site;
A maintenance work instruction output system characterized by comprising: For each event of the maintenance work, there is a weather-specific execution condition storage means for storing weather-specific execution condition information indicating an execution condition for each weather,
The work site status information input means inputs the work site status information indicating the weather of the facility as the work site status information,
The execution condition changing means is configured to input the execution condition indicated in the scheduled work execution condition information of the scheduled maintenance work indicated in the weather-specific execution condition information relating to the scheduled maintenance work. Change based on the weather conditions of the facility indicated in the work site status information,
The maintenance work instruction output system according to claim 1. For each event of the maintenance work, for each weather, the weather-specific execution condition storage means for storing the weather-specific execution condition information indicating the first man-hour required to perform the maintenance work;
Each time the work site status information is input, it is determined whether or not it is necessary to change the execution condition indicated in the scheduled work execution condition information of the scheduled maintenance operation based on the work site status information. A change necessity determination means,
The work site status information indicates the weather of the facility and the attendance status of the worker,
In the scheduled work execution condition information of the scheduled execution maintenance work, as the execution conditions, the start time, completion time of the scheduled execution maintenance work, and the number of workers to be executed are shown,
The change necessity determination means includes the scheduled work execution condition information of at least one of the scheduled maintenance work when the work site status information indicates that at least one of the workers is absent. The second man-hour calculated on the basis of the above-mentioned when the weather of the facility indicated in the input work site status information is indicated in the weather-specific execution condition information related to the scheduled maintenance work When it is smaller than the first man-hour, it is determined that it is necessary to change the execution conditions,
The execution condition changing means changes the execution condition when it is determined by the change necessity determining means that the execution condition needs to be changed.
The maintenance work instruction output system according to claim 1. A maintenance work instruction output method for outputting an instruction regarding the maintenance work to be given to a worker who performs maintenance work of the facility,
Scheduled work execution condition information indicating the execution conditions of the scheduled maintenance work for each scheduled maintenance work that is the maintenance work scheduled to be performed in a predetermined period is stored in the scheduled work execution condition storage unit,
Waiting for input of work site status information that is information on the current status of the work site reported from the worker at the facility that is the work site,
Each time the work site status information is input, each scheduled maintenance task can be completed in the predetermined period under the status indicated in the work site status information. Change the execution conditions indicated in the scheduled work execution condition information
The result changed by the execution condition changing means is output to give the instruction to the worker in the facility that is a work site.
A maintenance work instruction output method characterized by that. A computer program used in a computer for outputting instructions related to maintenance work to a worker who performs maintenance work of a facility,
Processing for accessing scheduled work execution condition storage means for storing scheduled work execution condition information indicating an execution condition of the scheduled maintenance work for each scheduled maintenance work that is the maintenance work scheduled to be performed in a predetermined period When,
Processing to input work site status information, which is information on the current status of the work site reported from the worker at the facility that is the work site;
When the work site status information is input, each scheduled maintenance task is performed so that the execution of each scheduled maintenance task can be completed in the predetermined period under the status indicated in the work site status information. A process of changing the execution condition indicated in the scheduled work execution condition information of
Processing for outputting the result changed by the execution condition changing means to give the instruction to the worker at the facility which is a work site;
A computer program for causing a computer to execute.

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