WO2020045228A1

WO2020045228A1 - System and method for providing worker position

Info

Publication number: WO2020045228A1
Application number: PCT/JP2019/032836
Authority: WO
Inventors: 眞治和田
Original assignee: 日本瓦斯株式会社
Priority date: 2018-08-29
Filing date: 2019-08-22
Publication date: 2020-03-05

Abstract

Provided is a system for providing a worker position. A system (100): transmits a notice about work to be performed by a worker for a customer, to a first computer device (2) which is used by the customer; receives, from the first computer device (2) via a communication device (14), a request for receiving the current position of the worker who carries out the work related to the notice; acquires, in response to the request, worker information associated with the work from a storage device (13); acquires the current position of the worker in relation to the position of a second computer device (3) which is used by the worker corresponding to the worker information; and transmits the acquired current position to the first computer device (2) via the communication device (14).

Description

System and method for providing an operator location

The present disclosure relates to a system for providing a position of an operator, and particularly to a system for providing a current position of an operator performing an operation related to gas service.

(4) Normally, gas used in ordinary households is supplied to consumers by gas supply companies that provide gas services. For example, as one means for a gas supplier to supply gas to a customer, there is a means for installing a gas cylinder filled with LP (Liquid Petroleum) gas at a customer's home or the like and supplying the gas from the gas cylinder. I do.

供給 In the above supply mode, the gas supply company needs to replace the gas cylinder or open the gas when the customer moves, etc., in order to prevent the gas cylinder from running out of gas. In such a case, an operator performs operations such as replacement of a gas cylinder, installation of a gas meter, or opening of a gas.

需要 In the above work, the customer may be interested in knowing when the worker will arrive at the customer's house.

Patent Document 1 discloses a system for predicting a timing of delivering a gas container filled with gas. In the system disclosed in Patent Literature 1, the gas cylinder replacement time is predicted based on the past gas usage of a customer who uses gas. Since the delivery person delivering the gas container delivers the gas container according to the predicted time, the gas container is prevented from running out of gas.

JP 2017-162278 A

(4) In the system disclosed in Patent Document 1, a delivery member visits a customer's house at a predicted time and exchanges gas cylinders. However, although the predicted time is notified to the customer, the customer cannot predict the date and time when the delivery member actually arrives at the customer's house.

In such a situation, in the present embodiment, the present embodiment provides a system or the like that allows a customer to predict when an operator will arrive at the customer's house.

The server computer according to the embodiment is a system that provides a current position of a worker who performs a work related to a gas service of a customer, wherein the system includes a control device, a communication device, and a storage device, and the storage device is , Storing the worker information associated with the work, the control device, via the communication device, a notification of the work to the customer by the worker about the work, the first used by the customer Receiving from the first computing device via the communication device a request to receive the current location of the worker performing the task related to the notification, the response being sent to the first computing device. Then, the worker information associated with the work is acquired from the storage device, and is obtained by the worker corresponding to the worker information. According to the position of the second computer device to be used, the current position of the worker is obtained, and the obtained current position is transmitted to the first computer device via the communication device. Is done.

The method performed by the server computer according to another embodiment is a method performed by a system that provides a current position of a worker who performs a task related to a gas service of a customer, wherein the system includes the task. Storing worker information associated with the consumer and sending a notification about the work by the worker to the consumer to a first computing device used by the consumer; and Receiving, from the first computer device, a request to receive a provision of the worker's current location to be performed; and, in response to the request, retrieving the worker information associated with the work from the storage device. Acquiring, and a second computer used by the worker corresponding to the worker information. Depending on the device position, comprising a step of acquiring a current position of the operator, the current position acquired, and transmitting to the first computer device.

According to the embodiment, it is possible to provide the customer with the current position of the worker who performs the work related to the gas service to the customer in real time, and on the customer side, when the worker arrives at the customer's house. You can predict what you can do.

FIG. 2 is a block diagram illustrating an overall configuration example of a worker position providing system according to the first embodiment. FIG. 2 is a block diagram illustrating a detailed example of a server computer and each computer device illustrated in FIG. 1. It is a flowchart which shows the whole process of a worker position provision system. It is a figure showing an example of a work data table. It is a figure showing an example of a customer data table. It is a figure showing an example of an operator data table. It is a flowchart which shows the whole process of the worker position provision system which concerns on 2nd Embodiment. It is a flowchart which shows the whole process of the worker position provision system which concerns on 3rd Embodiment.

<First embodiment>
Hereinafter, the worker position providing system 100 according to the first embodiment will be described in detail. The worker position providing system 100 enables a customer who receives a gas supply service provided by a gas supply company to grasp the current position of the worker using a computer device described later. In the following description of the present specification, a company that provides a gas service is referred to as a gas supply company. The above-mentioned workers include those who deliver gas cylinders, those who open or close the gas, or those who visit customer homes for gas services (security personnel, inspection personnel, meter readers, etc.).

FIG. 1 shows an overall configuration example of the worker position providing system 100. The worker position providing system 100 includes a server computer 1, a plurality of

computer devices

2a, 2b, and 2c (hereinafter, collectively referred to as "computer device 2"), and a plurality of

computer devices

3a, 3b, and 3c (hereinafter, collectively). "Computer device 3"). The above-mentioned server computer 1, computer device 2, and computer device 3 are interconnected via a network 4.

The server computer 1 provides the customer with the current location of the worker who will visit the customer's home. The server computer 1 is a computer device that executes processing in response to a request from a client, such as a host computer, and may be configured by one computer device or may be configured by a plurality of computer devices. The server computer 1 implements a Web server, and transmits various information of an HTML document to the computer device 2 and the computer device 3 according to HTTP (HyperText Transfer Protocol).

各々 Each of the plurality of computer devices 2 is used by a customer. The computer device 2 includes, but is not limited to, a mobile information terminal such as a mobile phone and a tablet terminal such as a smartphone, a desktop personal computer, a notebook personal computer, and a data center-installed computer. The computer device 2 executes a Web browser and displays the HTTP document transmitted from the server computer 1.

各々 Each of the plurality of computer devices 3 is used by an operator. The computer device 3 acquires the current information (current position) of the worker who uses the computer device 3 according to the position of the computer device 3 using the global positioning system (GPS). . The computer device 3 includes a computer device such as a smartphone, but any method may be used as long as the above-described position information can be acquired. For example, the computer device 3 may calculate the current position, or the server computer 1 may calculate the current position of the worker based on a GPS signal from the computer device 3. The computer device 3 executes a Web browser and displays the HTTP document transmitted from the server computer 1.

Network 4 includes a public network such as the Internet and / or a private network such as a dedicated line.

Next, a detailed configuration example of the server computer 1, the computer device 2, and the computer device 3 will be described with reference to FIG. Since each of the server computer 1, the computer device 2, and the computer device 3 has the same components, the description of such overlapping portions will be omitted.

<Configuration of server computer 1>
The server computer 1 includes a control device 11, a memory 12, a storage device 13, and a communication device 14. The control device 11 is also referred to as a processor, and executes control of the above-described components and calculation of data. Further, the control device 11 reads a program for executing various processes of the server computer 1 from the storage device 13 to the memory 12, and executes the program.

The memory 12 is a volatile data storage device that stores data transmitted from the computer device 2 and the computer device 3, computer-executable instructions, data after arithmetic processing by the instructions, and the like. The memory 12 may be implemented by a RAM (random access memory) (for example, an SRAM (static RAM) and a DRAM (dynamic RAM)).

The storage device 13 is a non-volatile data storage device that stores the above-described program, map data related to the above-described position information, a database management system (DBMS) used by the worker position providing system 100, and the like. The storage device 13 may be implemented by a nonvolatile semiconductor memory such as a ROM (Read Only Memory), a magnetic storage device (such as a hard disk drive), and an optical disk.

The communication device 14 is a network interface for transmitting and receiving data and control information between the computer device 2 and the computer device 3 connected via the network 4. In particular, the communication device 14 establishes a TCP / IP socket according to the HTTP between the computer device 2 and the computer device 3, and transmits and receives the above-described HTML document and data embedded in the HTML. The network interface is implemented by, for example, a network card (for example, a LAN card) compliant with a protocol such as TCP / IP.

<Configuration of computer device 2>
The computer device 2 includes a control device 21, a memory 22, a storage device 23, a communication device 24, a display device 25, and an input device 26 as shown in FIG. The control device 21, the memory 22, the storage device 23, and the communication device 24 have the same functions as the control device 11, the memory 12, the storage device 13, and the communication device 14 included in the server computer 1. The storage device 23 stores a program for a screen interface that allows the customer to display the current position of the worker.

(4) The display device 25 displays a screen interface for displaying the current position of the worker by the control device 21 executing the program stored in the storage device 23 described above. In particular, the display device 25 displays the HTML document transmitted from the server computer 1 when the control device 21 executes the Web browser. The display device 25 may be implemented by a display device integrated with the computer device 2 (for example, a touch panel display) or a separately connected display device (for example, a display board).

The input device 26 is an input mechanism for a customer to input predetermined information, and includes, for example, a touch panel, a mouse, a keyboard, and the like.

<Configuration of computer device 3>
As shown in FIG. 2, the computer device 3 includes a control device 31, a memory 32, a storage device 33, a communication device 34, a GPS receiver 35, and an input device 36. The control device 31, the memory 32, the storage device 33, and the communication device 34 have the same functions as the control device 11, the memory 12, the storage device 13, and the communication device 14 included in the server computer 1. The input device 36 has the same function as the input device 26.

The GPS receiver 35 is an antenna that receives GPS signals from GPS satellites at regular intervals. The control device 31 is an arithmetic device such as a processor or an ASIC, and calculates the current position of the worker using the computer device 3 based on the GPS signal received by the GPS receiver 35.

<Overall processing of the worker position providing system 100>
Next, an overall processing example of the worker position providing system 100 will be described with reference to the flowchart of FIG. In the flowchart of FIG. 3, for example, a delivery operation of a gas cylinder by a delivery person is exemplified as an operation by a worker related to a gas service. When the worker delivers a gas cylinder to a customer's house, the server computer 1 disconnects the computer device 2. An example is shown in which the current position of the worker is provided to the customer via the Internet. In addition, as the above-mentioned work, in addition to the delivery of the gas cylinder, installation or inspection of a gas appliance, meter reading of a gas meter, and the like are considered.

(3) Data input to a Web document is exchanged between the server computer 1 and the computer device 2 or the server computer 3 in the processing described in FIG. 3 according to HTTP. The Web document is transmitted from the server computer 1 to the computer device 2 or the server computer 3.

First, various types of data stored in the storage device 13 of the server computer 1 for implementing the process of providing the current position will be described with reference to FIGS. FIG. 4 shows an example of the work data table 400. FIG. 5 shows an example of the customer data table 500. FIG. 6 shows an example of the worker data table 600. Each of the work data table 400, the customer data table 500, and the worker data table 600 is a table implemented by a database management system (DBMS).

<Configuration of work data table 400>
In FIG. 4, a work data table 400 is data for managing the contents of various works performed by the worker described above. The work data table 400 includes a worker number (worker information) 401, a work number 402, a customer number 403, a status 404, a scheduled work date and time 405, a position available date and time 406, and a work type 407. The work data table 400 has a unique data record for each work.

In the work data table 400, a new data record is added when the above work is received, and the assigned work number is set as the work number 402. At the time of accepting the work, a worker who performs the work is assigned, a worker number corresponding to the worker is set to the worker number 401, and the worker corresponding to the customer to be worked on is set. The customer number is set to the customer number 403. In the above-described assignment of the worker, matching processing with the information of the worker is performed based on the area (address) of the customer to be worked, the work content, and the work date and time, and the worker matching the work condition is determined. Assigned by the control device 11 of the server computer 1. The above-mentioned information on the worker is associated with the worker number 401 in FIG. 4 and includes an area that can be handled by the worker, work content, work date and time, and the like.

In the status 404, a value indicating the progress of the work corresponding to the data record is set. For example, “0: incomplete” is set as an initial value, and when a work notification message described later is transmitted, “1” is set. : Notified ", and when the work is completed," 2: Completed "is set. The scheduled work date / time 405 is set with the scheduled work date / time (in this embodiment, the scheduled delivery date / time of the gas container) for the work. In the position availability date / time 406, a date / time that is a predetermined period before the scheduled work date / time of the scheduled work date / time 405 is set. At this date and time, the current position of the worker is specified and provided to the customer at the work site where the work is performed by the worker. In the work type 407, a value indicating the type of work performed by the worker is set, for example, “1: delivery of gas container”, “2: meter reading of gas meter”, and the like.

The above-mentioned predetermined period is predetermined. For example, as the predetermined period, a time (offset time) such as 30 minutes, 1 hour, or 2 hours can be set. The offset time may be determined for each worker, each type of work, and / or each work type (according to the value set in the work type 407), or common to all works. In this case, the position available date and time are calculated according to the above-described scheduled work date and time and the offset time. In other words, the position available date and time is set to the date and time that is earlier than the scheduled work date and time by the offset time.

<Configuration of customer data table 500>
In FIG. 5, the customer data table 500 includes a customer number 501, a name 502, and an address 503. The customer data table 500 has a unique data record for each customer. In the data table 500, a new data record is added when the customer number of the customer is assigned, and the assigned customer number is set as the customer number 501. In the name 502, the address 503, and the address 504, respectively, the name, address (such as a home address) of the corresponding customer, and the address (for example, an IP address) of the computer device 2 used by the customer are set.

<Structure of the worker data table 600>
6, the worker data table 600 includes a worker number 601, a name 602, an address 603, and a device identifier 604. The worker data table 600 has a unique data record for each worker, and a worker number 601 is set to a worker number assigned to each worker. In the address 603, an address (for example, an IP address) of the computer device 3 used by the worker is set. In the device identifier 604, a number (for example, a serial number and / or a MAC address) for identifying each computer device 3 is set.

<Work reception in FIG. 3>
In the processing from step S301 to step S306 in FIG. 3, the gas supply company accepts a work related to the gas service from the customer, and notifies the computer device 2 of the customer of the scheduled work date and time. These processes are usually performed on a day before the scheduled gas work date (for example, two weeks, one week, three weeks, etc.).

In step S301, the consumer uses the input device 26 to input work data for requesting delivery of a gas cylinder to the screen interface displayed on the display device 25 of the computer device 2. The screen interface is a Web document transmitted from the server computer 1, and work data is input to the Web document. A program that can execute dynamic processing in conjunction with the Web document, such as a CGI script, may be embedded in the Web document. With such a configuration, for example, when the content of the work data to be input is changed, it is only necessary to update the program stored in the server computer 1 without updating the program stored in the computer device 2 It is possible to cope with the above-mentioned change.

Work data includes at least its own customer number and desired delivery date (work desired date). When the work data is input, the control device 21 of the computer device 2 transmits the work data to the server computer 1 via the communication device 24 (Step S302). The control device 11 of the server computer 1 receives the work data via the communication device 14, and adds a work data record for the work corresponding to the work data to the work data table 400 based on the work data (Step S303). .

In the example of the data record shown in FIG. 4, C10288948 is registered in the work number 402 as work (for example, delivery of a gas cylinder) for the customer (for example, customer A) input in step S301, and the work schedule At the date and time 405, “2018806201500” (shown at 15:00 on June 20, 2018) is registered. At the position available date and time 406, “201806201000” (shows 10:00 on June 20, 2018) In this example, the date and time five hours before the scheduled work date and time are set). Further, on the data record of the customer A, corresponding values are registered in the worker number 401 and the status 404, respectively. “1: Delivery of gas container” is set in the work type 407. The control device 11 of the server computer 1 assigns a worker who delivers the gas cylinder to the customer A by the above-described matching processing, and sets the worker number corresponding to the worker to the corresponding worker number 401. .

In the example of FIG. 4, a work number C10288949 is also registered as a work for the customer B (for example, delivery of a gas cylinder).

In the two work data records shown in FIG. 4, B1277345 is set as the same worker number as the worker number 401, and the same date is set as the scheduled work date / time 405 (the example in FIG. 4). Then, “20180620” of the scheduled work date and time 405 indicates June 20, 2018, which is the same day.) In this case, it means that the same worker whose worker number 401 indicates “B1277345” visits the customer homes of both the customer A and the customer B on the same day and works.

Next, the control device 11 of the server computer 1 uses the customer data table of FIG. 5 based on the customer number set to the customer number 403 in the work data record added to the work data table 400 in step S303. From 500, the corresponding customer data record is acquired (step S304). In the example of the two data records shown in the customer data table 500 of FIG. .

Next, the control device 11 generates a work notification message based on the work data table 400 (each item 401 to 407) added in step S303. Then, the control device 11 transmits, via the communication device 14, the computer device 2 set to the address 504 on the customer (in this example, the above-described customers A and B) of the customer data record acquired in step S304. The work notification message is transmitted to the address (step S305). The work notification message is related to the customer as the work destination, and at least the work number on the work data record added in step S303, the customer number on the customer data record acquired in step S304, and the corresponding Scheduled work date and time of the work to be performed (in this example, it means the desired work date on the work data in step S301).

(4) In addition to the work notification message, the control device 11 of the server computer 1 transmits a message indicating that the worker's current position can be provided. When the computer device 2 receives this message, the customer can grasp the current position of the worker who works at the customer's house from the date and time of the position availability date and time 406 included in the work notification message. Can be confirmed. The message may be included in the work notification message.

Next, the control device 11 updates the value of the status 404 of the work data table 400 added in step S303. As described above, in the flowchart of FIG. 3, since the work notification message is transmitted in step 305, the value of the status 404 is updated from, for example, “0: uncompleted” representing the default value to “1: notified”. Is performed (step S306). Note that after step S306, the worker's work at the customer's house is completed, and the worker uses the computer device 3 to indicate information indicating that the work has been completed (at least the work number corresponding to the work to be worked on). (Including the work number), the server computer 1 updates the value of the status 404 on the corresponding work data record of the work data table 400 to, for example, “2: completed” based on the information (work number and the like). .

In the above-described step S301, an example has been described in which a consumer transmits work data via the computer device 2 and a work data record relating to the work data is created on the work data table 400 of the server computer 1. However, the present invention is not limited to such an example. For example, when the worker sends work data to the server computer 1 via the computer device 3, a work data record related to the work data may be created on the work data table 400. Also in this case, the work data is transmitted from the computer device 3 to the server computer 1 in the form of a Web document. Further, the server computer 1 may automatically add a work data record to the work data table 400. For example, when the server computer 1 automatically determines the time for replacing the gas cylinder of the customer, a work data record relating to the gas cylinder replacement operation is generated according to the determination result.

受付 With the above, the reception processing in steps S301 to S306 is completed.

<Providing the worker position in FIG. 3>
Next, the processing in steps S307 to S313 in FIG. 3 will be described. By this processing, the consumer can grasp the position of the worker after the date and time indicated in the above-mentioned position available date and time 406 (for example, 5 hours before the scheduled work date and time). These processes are usually executed on the day of the scheduled work day.

When the processes of steps S301 to S306 are executed, the customer can refer to the corresponding work on the above-described screen interface of the computer device 2. For example, when the customer inputs his / her own customer number on the above-described screen interface, the customer number is transmitted to the server computer 1 and the server computer 1 transmits the work data based on the customer number. This is realized by acquiring the corresponding work data record from the table 400. The acquired work data is incorporated into a Web document and displayed on the display device 25 of the computer device 2 for each work.

In step S307, for example, when the customer selects the relevant work in the above-described screen interface, the control device 21 of the computer device 2 generates a worker position provision request message. The worker position provision request message includes at least a work number and / or a customer number corresponding to the selected work. Next, the control device 21 transmits an operator position provision request message to the server computer 1 via the communication device 24 (step S308). In the transmitted worker position provision request message, the IP address and the MAC address of the computer device 2 are specified as the transmission source address. By this processing, a request can be made from the computer device 2 used by the consumer to the server computer 1 to receive the current location of the worker who will be working at the consumer home.

In the present embodiment, an example is shown in which the customer selects the corresponding work. However, the customer may input his / her own customer number and the work number corresponding to the corresponding work.

Next, when the control device 11 of the server computer 1 receives the worker position provision request message via the communication device 14, the control device 11 performs the work based on the work number and / or the customer number included in the worker position provision request message. The corresponding work data record is obtained from the data table 400 (step S309). The condition for acquiring this work data record is that the value of the status 404 is other than “2: completed”, that is, the value indicating that the work is not completed, and the processing time point of step S309 This is a case after the date and time indicated by the position available date and time 406 on the work data record acquired in S309.

Next, the control device 11 acquires the corresponding worker data record from the worker data table 600 based on the worker number set in the worker number 401 on the work data record acquired in step S309 (step S309). S310). Next, the control device 11 acquires the current position of the worker corresponding to the worker number indicated by the worker number 401 on the worker data record acquired in step S310 (step S311).

Here, in the computer device 3, the GPS receiver 35 receives a GPS signal from a GPS satellite at a certain timing, and the control device 31 calculates the current position of the computer device 3 based on the GPS signal, thereby performing the work. Is calculating the person's current location. In this case, the calculated current position of the worker is determined by the control device 31 of the computer device 3 via the communication device 34 together with the device identifier (for example, a serial number and / or a MAC address) of the computer device 3. Sent to. The control device 11 of the server computer 1 compares the transmitted device identifier with the device identifier set in the device identifier 604 on the worker data record acquired in step S310, and determines that the calculated current position is the position identification. It is determined whether the current position of the target worker is present.

Alternatively, the server computer 1 may obtain the current position of the worker using the computer device 3 by receiving the GPS signal from the computer device 3 and calculating the current position of the computer device 3. . Also in this case, the control device 11 of the server computer 1 compares the device identifier transmitted from the computer device 3 with the device identifier set in the device identifier 604 on the worker data record acquired in step S310.

In the present embodiment, the computer device 3 receives the GPS signal and calculates the current position of the worker. However, the GPS signal received by the computer device 3 (or the calculated current position) is always transmitted to the server computer 1. You may make it. Further, the computer device 3 may transmit a GPS signal (or a calculated current position) to the server computer 1 in response to a request from the server computer 1. In this case, the control device 11 of the server computer 1 transmits the request message via the communication device 14 to the address set in the address 603 on the worker data record acquired in step S310. In the latter case, data traffic between the server computer 1 and the computer device 3 can be reduced.

Next, the control device 11 of the server computer 1 transmits the current position of the worker calculated in step S311 to the computer device 2 that transmitted the worker position provision request message in step S308 (step S312). This current position is transmitted in the form of a Web document. Since the IP address and the MAC address of the computer device 2 are specified as the transmission source address in the worker position provision request message, the current position is transmitted to the address.

Next, the control device 21 of the computer device 2 receives the current position of the worker via the communication device 24, and displays the current position on the display device 25 (step S313). At this time, the computer device 2 may download the map data from the server computer 1 and display the received current position on the map data. Further, the address of the corresponding customer (stored in the customer data table 500) may be downloaded together with the map data, and an indication indicating the address may be displayed on the map data (for example, a circle and an arrow). Mark). Further, the server computer 1 may embed an indication indicating an address in the map data, and the computer device 2 may download the map data in which the indication is embedded. Thereby, the customer can confirm the address location of the customer and the current position of the worker on the map data. The map data is embedded in a Web document.

Instead of the above example, the storage device 23 of the computer device 2 may store the map data and / or the address of the corresponding customer. In this configuration, the computer device 2 does not need to download the map data from the server computer 1, and the traffic between them can be reduced.

(4) The storage device 13 of the server computer 1 stores the learning data in the storage device 13. The learning data includes a traveling distance per unit time for a working vehicle (such as a vehicle for delivering a gas cylinder to a customer) used by the worker, and a specific section and / or a traveling range of the working vehicle in the map data. Including the time required for the route. In this case, in the server computer 1, the control device 11 determines a route from the current position in step S312 to the address of the customer to be worked from the learning data, further refers to the learning data, and follows the route. Then, the time required until the work vehicle of the worker arrives at the address of the customer is calculated. Then, at the time of transmitting the current position in step S312, the control device 31 may also transmit the calculated required time to the computer device 2. Thereby, the customer can grasp the current position of the worker and the time required for the worker to arrive at the customer's house on the display device 25 of the computer device 2.

As described above, according to the worker position providing system 100, the computer device 3 used by the worker performing the work related to the gas service in response to the request (the worker position providing request message) from the computer device 2. The current position of the worker who moves for the work to the consumer is acquired according to the position of the user, and the current position is transmitted to the computer device 2. This allows the customer to check the current position of the worker in real time. By confirming the current position of the worker at that time, it is possible to predict when the worker will arrive at the customer's house. Further, the worker can check the required time and / or required distance until the worker arrives at home, in addition to the current position of the worker.

<Second embodiment>
Next, an overall processing example of the worker position providing system 100 according to the second embodiment will be described. The configuration of this system 100 is the same as that shown in FIGS. In the following description of the present embodiment, the same reference numerals and the like used in the description of the first embodiment are used unless otherwise specified. In the second embodiment, in addition to the functions of the system described in the first embodiment, when the current position of the worker is provided to the computer device 2 of the customer, the order of the order of the customer will be reached. The order of the worker's work for indicating the order is also provided.

In the example described in the first embodiment, the current position of the worker is provided to the computer device 2 of the customer. However, since the worker may work on a plurality of customers on the scheduled work day, especially when the work by the worker is delayed, simply identifying the current position of the worker requires In some cases, there is a large discrepancy between the predicted arrival time of the worker on the customer side and the actual arrival time. In the second embodiment, in addition to the current position of the worker, for a plurality of works performed by the worker, the number of unworked work at the time of providing the current position of the worker to the computer device 2 of the customer, By providing the order of work until the order of the customer, the accuracy of the predicted time until the worker arrives at the customer is improved.

FIG. 7 is a flowchart showing the overall processing of the worker position providing system 100 according to the second embodiment. Data input to a Web document is exchanged between the server computer 1 and the computer device 2 or the server computer 3 in the processing described in FIG. 7 according to HTTP. The Web document is transmitted from the server computer 1 to the computer device 2 or the server computer 3.

Steps S701 to S709 and steps S712 to S713 in the flowchart shown in FIG. 7 are the same as steps S301 to S309 and steps S310 to S311 in the flowchart shown in FIG. I do.

In step S710, the control device 11 of the server computer 1 acquires a corresponding work data record from the work data table 400 based on the worker number set in the worker number 401 on the work data table acquired in step S709. I do. The condition for acquiring the work data record is the same as the condition in step S310 of FIG. 3 described above.

In step S710, all work data records including unfinished work are acquired for the scheduled work date to be performed by the worker. In this example, every time the work is completed, the worker transmits information (including the worker number and the work number) indicating that the work has been completed to the server computer 1 from the computer device 3. Thereby, the control device 11 of the server computer 1 refers to the work data record of the work data table 400 in FIG. 4 and completes the corresponding work according to the information. Here, if a plurality of work data records can be obtained, it means that the worker is going to work on a plurality of consumers. The number of work data records acquired at this time is hereinafter referred to as the number of unworked cases.

Next, the control device 11 sorts the work data records acquired in step S710 in ascending order of the date and time set in the scheduled work date and time 405. Then, among the sorted work data records, it is determined in which order the work data record acquired in step S709 (that is, the work data record related to the work at the customer's house) is located (that is, the number of the unworked work) , The order of the work performed in the target customer home) (step S711). The order of the work determined at this time is hereinafter referred to as a relative work order.

In step S714, the control device 11 transmits the current position calculated in step S713, the number of non-work items acquired in step S710, and the relative work order determined in step S711 to the computer device 2 via the communication device 14. . When the control device 21 of the computer device 2 receives the current position, the number of unworked items, and the relative work order via the communication device 24, the display device 25 displays the current position on the worker position confirmation screen, and / or The number of cases (for example, five cases) and the relative work order (fourth) are displayed (step S715). The above-described current position, the number of unprocessed cases, and the relative work order are incorporated and displayed in the Web document.

The control device 11 calculates the approximate required time until the worker arrives at the target customer home based on the work data record, the current position, the number of unworked cases, and the relative work order acquired in step S710. May be. For example, in step S710, it is assumed that work data records shown in Table 1 below are acquired. The target consumer corresponds to the fourth work data record shown in Table 1. In other words, there are three non-operations before the operation for the customer to which the customer number “A1923850” shown in Table 1 is assigned. The above-described current position is located at the customer house to which the customer number “A1923847” shown in Table 1 is assigned (that is, the worker is working at the customer house to which the customer number “A1923847” is assigned).

Work and customer corresponding to the first work data record shown in Table 1 are referred to as work 1 and customer 1, and work and customer corresponding to the second to fourth work data records are similarly referred to as work 2 to work 1. 4 and customer 2 to customer 4.

More specifically, the control device 11 calculates the average (estimated) work time of the unworked work before the work for the target consumer (that is, work 1 to work 3). In addition, the control device 11 calculates the required travel time from the customer house of the customer 1 to the customer house of the customer 2 and finally to the customer 4.

The average (estimated) work time of work 1 to work 3 may be calculated based on the value set in work type 407 of the work data record acquired in step S710. Since the work content and the average required time are different for each work type, the average work time for each work type is statistically acquired, and these times are stored in the storage device 13. For example, when the operation type is "1: delivery of gas container", the required time is 30 minutes, and when the operation type is "2: gas meter reading", the required time is one hour.

Further, the control device 11 obtains each customer data record corresponding to the customers 1 to 4 from the customer data table 500, and moves between the respective customer homes based on the address set in the address 503. The required time may be calculated. In this way, by calculating the above-described average work time and the required travel time, it is possible to calculate the approximate required time until the worker arrives at the target customer home.

As described above, according to the worker position providing system 100 according to the second embodiment, at the time of delivery of a gas cylinder or the like, the consumer adds the current position of the worker, the number of unworked workers, And the order of the work to be performed by the customer can be confirmed. This means that the prediction accuracy of the arrival time of the worker on the consumer side is improved.

In the second embodiment, the work data is rearranged in ascending order of scheduled work date and time, and the relative work order is determined based on the rearranged order. However, the rearrangement order is not limited to such an order. . Rearrangement may be performed based on predetermined items other than the scheduled work date and time, and the relative work order may be determined based on the rearranged order.

<Third embodiment>
Next, an example of processing executed by the worker position providing system according to the third embodiment will be described with reference to the flowchart in FIG. The configuration of this system 100 is the same as that shown in FIGS. In the following description of the present embodiment, the same reference numerals and the like used in the description of the first embodiment are used unless otherwise specified. In the third embodiment, in addition to the function of providing the current position of the worker described in the first embodiment, the provision of the current position of the worker is restricted in order to protect privacy among a plurality of consumers. It has a function to do. Specifically, in the third embodiment, when the current location of the worker is provided to a certain customer, the address of another customer may not be provided. In such a case, for example, immediately before a certain worker visits the home of the customer A, when the worker is at the home of another customer B, the current position of the worker is provided. It is conceivable that the customer A grasps the address of the customer B. The worker position providing system according to the third embodiment prevents such an event from occurring.

処理 The processing in steps S801 to S809 in the flowchart shown in FIG. 8 is the same as the processing in steps S301 to S309 in the flowchart shown in FIG. The data input to the Web document is exchanged between the server computer 1 and the computer device 2 or the server computer 3 in the processing described in FIG. 8 according to HTTP. The Web document is transmitted from the server computer 1 to the computer device 2 or the server computer 3.

In step S810, the control device 11 of the server computer 1 acquires the corresponding work data record from the work data table 400 based on the worker number set in the worker number 401 on the work data table acquired in step S809. I do. In this work data record, the value set in the status 404 is a value indicating that the work is not completed (for example, other than “2: completed”), and the date set in the scheduled work date and time 405 is It is acquired on condition that it is the same day as the day when S810 is executed.

In the process of step S810, all work data records corresponding to unfinished work that the worker is scheduled to work on the scheduled work day are acquired. Here, if a plurality of work data records can be obtained, it means that the worker is going to work on a plurality of consumers. When a plurality of work data records are obtained, the work data record (work data record A) obtained in step S809 and the work data record obtained in step S810 are compared, and a work data record (work data record ( The work data record B) is identified (step S811). At this time, a plurality of work data records B may exist. The work data record A corresponds to the work for the customer A (that is, the customer who transmitted the request message in step S808), and the work data record B is the same for the customers other than the customer A. This corresponds to the work performed by the worker.

Next, the control device 11 sorts each of the work data records B identified in step S811 in ascending order of the date and time set in the scheduled work date and time 405, and identifies the work data record with the earliest date and time (step S812). . In step S810, since a work data record whose work has not been completed has been acquired, the work data record with the earliest scheduled work date and time corresponds to the work currently performed by the relevant worker or the work scheduled to be performed most recently. Will respond.

Next, a corresponding customer data record (for example, customer data record B) is obtained from the customer data table 500 based on the customer number set in the customer number 403 on the work data record B (step). S813).

In step S815, the control device 11 compares the current position of the worker calculated in step S814 with the address set in the address 503 on the customer data record (for example, the customer data record B) acquired in step S813. Then, it is determined whether or not both positions are within a predetermined range. According to this flowchart, since the customer data record acquired in step S813 is, for example, the customer data record B, the current position of the worker may be close to the address of the customer B. Based on the determined address of the customer B, it is determined whether the current position of the worker is within a predetermined range. Although the predetermined range is set in advance, for example, a distance of 10 m from the address of the address 503 is set. As a result of the determination, when the current position of the worker is within a predetermined range (for example, less than 20 m or the like) based on the address 503, the control device 11 sends the current position of the worker calculated in step S814 to the computer device 2. If the current position is not transmitted (step S816) and is outside the predetermined range, the current position is transmitted to the computer device 2 (step S817).

In the determination of step S815, the current position of the worker calculated in step S814 is set to the address of the customer's house other than the customer who transmitted the request message in step S808 (for example, the address of the customer B currently working, the worker It is determined that it is within a predetermined range of the work schedule or the completed customer B address). When it is determined that the current position of the worker is within a predetermined range from the address of the customer as a result of the determination in step S815, when the worker is at or near the address of the customer B, In the third embodiment, the provision of the current position of the worker is restricted so that A does not grasp the address of the customer B, thereby protecting the privacy of the customer B.

In step S812, of the plurality of work data records B, the work data record with the earliest scheduled work date is identified. Instead of this processing, in step S815, the current position of the worker and the A comparison may be made with each of the consumer addresses corresponding to the data records. In this case, a corresponding customer data record is acquired from the customer data table 500 based on the customer number set in the customer number 403 on each of the plurality of work data records.

In step S818, the current position transmitted in step S817 is displayed. In step S816, the current position is also transmitted to the computer device 2. If the address is within the predetermined range in the determination in step S815, the computer The device 2 may be controlled not to display the transmitted current position.

As described above, according to the worker position providing system 100 according to the third embodiment, at the time of delivery of a gas cylinder to a customer or the like, the current position of the worker until the customer arrives at home is confirmed. At this time, it is possible to prevent the user from being provided with another customer's address or the like.

たい Note that the hardware components described in the above embodiments are merely examples, and other configurations are possible. In addition, the order of the processes described in the above embodiments does not necessarily have to be performed in the order described, and may be performed in any order. Further, additional steps may be newly added without departing from the basic concept of the embodiment.

The worker position providing system according to the embodiment is implemented by a program having computer-executable instructions executed by the server computer 1 and / or the computer device 2, and the program is stored in a non-transitory storage medium. May be done. Examples of non-transitory storage media include read-only memory (ROM), random access memory (RAM), registers, cache memory, semiconductor memory devices, magnetic media such as internal hard disks and removable disk devices, magneto-optical media, and the like. Includes optical media such as CD-ROM discs and digital versatile discs (DVD).

1 server computer 2 computer device 3 computer device 4 network

Claims

A system for providing a current position of a worker who performs work related to a customer gas service,
The system includes a control device, a communication device, and a storage device, the storage device stores worker information associated with the work,
The control device includes:
Sending, via the communication device, a notification about the work to the customer by the worker to a first computer device used by the customer;
A request for receiving the provision of the current position of the worker performing the work related to the notification is received from the first computer device via the communication device,
In response to the request, obtain the worker information associated with the work from the storage device,
According to the position of the second computer device used by the worker corresponding to the worker information, to obtain the current position of the worker,
A system configured to transmit the obtained current position to the first computing device via the communication device.
The storage device further stores a scheduled work date and time for the customer associated with the worker information,
The control device acquires the scheduled work date and time associated with the acquired worker information from the storage device, and sets the current position to the first position before a predetermined time from the scheduled work date and time. The system of claim 1, further configured to send to a computing device.
The worker information stored in the storage device is associated with a plurality of works for each of a plurality of customers,
The control device, when receiving the request,
Based on the request, obtain a plurality of works for the plurality of consumers from the storage device with respect to a work target of the worker,
From the plurality of works for the obtained plurality of customers, a work order until the worker performs work on the customers is determined, and the obtained current position is stored in the first computer device together with the work order. The system according to claim 1 or 2, further configured to transmit.
The storage device further stores an address for a second customer different from the requesting customer,
The control device includes:
It is determined whether the obtained current position is within a predetermined range from the address of the storage device, and as a result of the determination, when the current position is within a predetermined range from the address, the current position is determined. The system according to any one of claims 1 to 3, further configured so as not to perform transmission to the system.
A method performed by a system for providing a current location of an operator performing an operation related to a customer's gas service, the system storing operator information associated with the operation,
Sending a notification of the work to the consumer by the worker to a first computing device used by the consumer;
Receiving from the first computing device a request to receive a provision of a current location of the worker performing the task with respect to the notification;
Obtaining the worker information associated with the task in response to the request;
Acquiring a current position of the worker according to a position of a second computer device used by the worker corresponding to the worker information;
Transmitting the obtained current location to the first computing device.
A program for causing a computer to execute the method according to claim 5.