JP2002298222A - Point managing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a point managing system capable of managing an electronic point between a customer, a shop, and a system operator, enabling the customer to receive point service without having a point card, and enabling a store to provide the point service without issuing the point card and installing a card reader/writer device. SOLUTION: The customer inputs a receipt number and an amount of money printed on a receipt issued from a POS register device 16 in a mobile phone 10 and transmits to a point managing server device 12. The point managing server device 12 retrieves sales data corresponding to the received receipt number and the amount of money from a POS server device 14 connected to the POS register device 16, and calculates and records the number of points relating to the sales data for each customer.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a method for managing electronic points among customers, stores, and system operators, and more particularly to improving the efficiency of using points.

[0002]

2. Description of the Related Art There is known a point system used in a store or the like as a service to a customer.

[0003] For example, a customer asks a store or the like to issue points according to the payment amount when purchasing a product, and when the points have reached a certain point, they can be exchanged for a specific prize or a point. You can get a discount according to.

That is, by introducing a point system, a customer can collect points and receive various services from a store or the like, and the store or the like can issue the points and improve the customer's willingness to purchase.

[0005] Regarding this point, conventionally,
A method was used in which point stickers were affixed to a backing paper or a point card made of points was collected to collect the points. However, recently, a method of updating points using a card reader / writer device at the time of purchase of a product using a magnetic card, an IC card, or the like has been adopted.

In a point system using a magnetic card, an IC card, or the like, points are managed electronically. Therefore, by printing the current number of points on the receipt issued from the cash register at the time of product purchase, the customer can confirm the accumulated points.

However, in such a method, the point is managed by the customer who has the point card or the like, and if the point card or the like is lost, the points accumulated up to that point are wasted. Will be.

[0008] Further, it is troublesome for customers to always carry a plurality of point cards issued for each store.

[0009] Further, a store or the like needs to issue a point card for each new customer, and it is necessary to reissue a point card for a customer who has lost the point card.

In a store or the like, a card reader /
If a writer device is installed and a customer presents a point card, the device must perform point update processing.

[0011] Furthermore, when a store or the like wants to perform time service sales or discounts only to customers who have points, it is difficult with the above method.

The present invention solves such a problem. The customer can receive a point service without having a point card, and the store can use a card reader / card.
It is an object of the present invention to provide a point management system capable of performing a point service without installing a writer device or issuing a point card.

It is still another object of the present invention to provide a point management system in which service information can be directly transmitted from a store or the like to a customer, or a customer can search for service information of a store or the like.

[0014]

[Means for Solving the Problems and Effects of the Invention] (1) (2)
A system or device according to the present invention is a point management system including a customer terminal device owned by a customer, and a management server device communicably provided with the customer terminal device,
The management server device generates, records, and outputs the identification ID, and the customer terminal device transmits the identification ID and the customer ID input by the customer who has received the output identification ID to the management server device, and transmits the information. In response, the management server device transmits the identification ID received from the customer terminal device to the recorded identification ID.
It is characterized in that it is determined whether or not it matches D, and if it matches, a predetermined point is acquired and the point is recorded in association with the received customer ID.

Therefore, in the management server device, points for each customer ID can be managed electronically in a unified manner, and the customer registers the points only by transmitting the output identification ID and customer ID to the management server device. be able to.

For example, when the identification ID is a serial number of a home appliance or the like, a customer who has purchased the home appliance accesses the management server device and transmits the serial number and customer information. The management server device can give points to each customer and manage the information, and a point service using these points can be realized.

(3) In a system or apparatus according to the present invention, the management server apparatus includes a first server apparatus and a second server apparatus, and the first server apparatus generates and records an identification ID. And the second server device outputs
Receiving the customer ID and the identification ID from the customer terminal device,
It is determined whether the received identification ID matches the identification ID recorded in the first server device.
It is characterized in that a predetermined point is acquired, and the point is recorded in association with the received customer ID.

Therefore, the second server device for managing points by communicating with the customer terminal device and the first server device for managing the identification ID can be installed separately, so that data management efficiency and processing efficiency can be improved. Is high.

(4) The system or device of the present invention is characterized in that the first server device and the second server device are connected via a network.

Therefore, the first server device and the second server device can be installed at different places, and the data management efficiency can be improved. For example, a second server device for managing points is installed in a system operating company,
The first server device for managing the identification ID can be installed in the manufacturing company.

(5) A system or apparatus according to the present invention is characterized in that the first server device outputs an identification ID by a printed matter.

Therefore, the customer can identify the printed matter as I
D can be received reliably. For example, a serial number or the like written on the warranty card of the home electric appliance can be used as the identification ID.

(6) A system or device according to the present invention is characterized in that the first server device outputs an identification ID by communication data.

Therefore, there is no need to output a printed matter, and the identification ID can be transmitted and received electronically, which is efficient.

(7) In the system or apparatus according to the present invention, the identification ID output by the first server device is a unique number assigned to each product, and is recorded so that the product can be identified from the unique number. It is characterized by that.

Therefore, the unique number given to the object of the commercial transaction can be used for the identification ID.

(8) The system or the apparatus according to the present invention is characterized in that the unique number defined as the identification ID includes at least one of the serial number and the warranty number of the product.

[0028] Therefore, a unique number is surely given, so that a point service can be easily configured.

(9) In the system or apparatus according to the present invention, the identification ID output by the first server device is a unique number assigned to each location where the identification ID is output to the customer,
It is characterized in that it is recorded so that the place where the identification ID is output to the customer can be specified from the unique number.

Therefore, an ID can be assigned to a service having no object of the commercial transaction according to each output location. For example, it is possible to prepare a card or the like with an identification ID in advance, and issue the card when the customer pays for the service.

(10) A point management method according to the present invention is a point management method including a customer terminal device possessed by a customer and a management server device communicably provided with the customer terminal device. Generates and records an identification ID and outputs the same. The customer terminal device outputs the identification ID and the customer ID input by the customer who has received the output identification ID,
Is transmitted to the management server device, and in response to the transmission, the management server device determines whether or not the identification ID received from the customer terminal device matches the recorded identification ID. Is acquired, and the points are recorded in association with the received customer ID.

Therefore, in the management server device, the points for each customer ID can be electronically and unitarily managed, and the customer registers the points only by transmitting the output identification ID and the customer ID to the management server device. be able to.

For example, when the identification ID is a serial number of a home appliance or the like, the customer who has purchased the home appliance accesses the management server device and transmits the serial number and the customer information. The management server device can give points to each customer and manage the information, and a point service using these points can be realized.

(11) (12) A system or apparatus according to the present invention comprises: a sales processing terminal device for performing sales processing in a store;
A point management system comprising: a customer terminal device of a customer; and the sales processing terminal device and a management server device communicably provided with the customer terminal device, wherein the sales processing terminal device receives sales amount information. Generating a sales ID corresponding to the sales amount information, transmitting the sales amount information and the sales ID to the management server device, and outputting a sales statement including at least the sales ID, the management server device
The customer terminal device receives the sales details output from the sales processing terminal device and records the customer ID and the sales ID included in the sales details in the management server device. The management server device obtains the sales amount information corresponding to the sales ID based on the sales ID received from the customer terminal device, further obtains the points corresponding to the obtained sales amount information, and receives The point is recorded in association with the customer ID.

Therefore, in the management server device, the points for each customer ID can be electronically and centrally managed, and the customer can store the customer ID and the sales ID based on the sales details received at the time of purchase. You can register your points simply by sending them to.

(13) (14) A system or device according to the present invention comprises: a sales processing terminal device for performing sales processing in a store;
A point management system comprising: a customer terminal device of a customer; and the sales processing terminal device and a management server device communicably provided with the customer terminal device, wherein the sales processing terminal device receives sales amount information. Then, the sales amount information is transmitted to the management server device, and the management server device generates a sales ID corresponding to the received sales amount information, transmits the generated sales ID to the sales processing terminal device, and associates the sales amount information with the sales ID. The sales processing terminal device receives the sales ID from the management server device and receives at least the sales ID.
The customer terminal device receives the sales details output from the sales processing terminal device, transmits the customer ID and the sales ID included in the sales details to the management server device, and the management server device And obtaining the sales amount information corresponding to the sales ID based on the sales ID received from the customer terminal device, further obtaining points corresponding to the obtained sales amount information, and associating the points with the received customer ID. Is recorded.

Therefore, the management server can electronically manage the points for each customer ID in a unified manner, and the customer can store the customer ID and the sales ID based on the sales details received at the time of purchase. You can register your points simply by sending them to.

(15) In a system or device according to the present invention, the management server device has a first server device and a second server device, and the first server device has a sales amount from a sales processing terminal device. The information and the sales ID are received and recorded, and the second server device stores the sales ID from the customer terminal device.
And the customer ID, obtain the sales amount information recorded by the first server device based on the sales ID, and further obtain points corresponding to the obtained sales amount information,
The point is recorded in association with the customer ID.

Accordingly, the communication line connecting the sales processing terminal device to the first server device and the communication line connecting the customer terminal device to the second server device can be separated. A communication line in consideration of security can be selected.

Further, the processing can be performed in each of the first server device and the second server device, which is efficient.

(16) In a system or device according to the present invention, the management server device includes a first server device and a second server device, and the first server device has a sales amount from a sales processing terminal device. Receiving and recording the information, generating a sales ID corresponding to the sales amount information, transmitting and recording the sales ID to the sales processing terminal device, and the second server device stores the sales ID and the customer ID from the customer terminal device. And obtains the sales amount information recorded by the first server device based on the sales ID, further obtains points corresponding to the obtained sales amount information, and records the points in association with the customer ID. It is characterized by doing.

Therefore, the communication line connecting the sales processing terminal device to the first server device and the communication line connecting the customer terminal device to the second server device can be separated. A communication line in consideration of security can be selected.

Further, the processing can be performed in each of the first server device and the second server device, so that the efficiency is high.

(17) The system or device of the present invention is characterized in that the first server device and the second server device are connected via a network.

Therefore, the first server device and the second server device can be respectively installed at remote locations, and the operation efficiency is high.

(18) In the system or device according to the present invention, the customer terminal device transmits the sales amount information together with the sales ID and the customer ID to the management server device, and the management server device transmits the sales amount information transmitted from the customer terminal device. It is characterized in that information is compared with sales amount information recorded in association with a sales ID, and points are recorded only when they match.

Therefore, when the sales ID and the sales amount information do not match, it is possible to prevent the point from being recorded, and it is possible to enhance the security for the point registration.

(19) In the system or apparatus according to the present invention, the sales processing terminal device outputs a sales statement including at least a sales ID as a printed matter, and the customer terminal device outputs a sales statement based on a customer input based on the sales statement. It is characterized by acquiring an ID.

Therefore, by transferring the printed matter, even a person other than the customer who made the payment can register the points.

(20) In the system or device according to the present invention, the sales processing terminal device outputs a sales statement including at least the sales ID as communication data, and the customer terminal device receives the communication data and acquires the sales ID. It is characterized by doing.

Therefore, it is not necessary to output a printed matter, and the sales details can be transmitted and received electronically, so that the efficiency is high.

By transferring the right to receive the sales details, even a person other than the customer who made the payment can register the points.

(21) In the system or device of the present invention, the management server device can exchange the connected customer terminal device according to the number of points recorded in association with the customer ID of the customer. The service information is selected and transmitted.

Therefore, the customer does not need to calculate the number of points and select a service that can be exchanged, and can acquire service information within the range of the number of points, which is efficient.

(22) In the system or device according to the present invention, when the management server device receives the point exchange request from the customer terminal device, the management server device subtracts the number of points for which the exchange request has been made from the accumulated point of the customer, and The use certificate is transmitted to the customer terminal device.

Therefore, the points managed electronically can be automatically subtracted, and the electronic point use certificate can be transmitted immediately.

(23) A system or device according to the present invention is characterized in that the management server device notifies the store of point use certificate issuing information corresponding to the point use certificate by using e-mail, facsimile or telephone. I have.

Therefore, when a customer presents a point use certificate at a store, it can be collated with the corresponding point use certificate issuance information, thereby preventing unauthorized use or duplicate use.

(24) In the system or device according to the present invention, the management server device is further provided so as to be able to communicate with a store terminal device of the store, and stores the point use certificate issuance information corresponding to the point use certificate in the store. It is characterized in that it is transmitted to a terminal device.

Therefore, when a customer presents a point use certificate at a store, it can be compared with the point use certificate issuance information corresponding to the point use certificate, and illegal use or duplicate use can be prevented.

(25) A system or device according to the present invention is characterized in that the customer terminal device is a mobile phone.

Therefore, the customer can use the system at a destination.

(26) In the system or apparatus according to the present invention, the sales processing terminal device transmits the store ID together with the sales amount information to the management server device, and the management server device further stores the received sales amount information and sales ID in the store ID. The IDs are recorded in association with each other, and in the point calculation based on the sales amount information, a different calculation method is used for each store ID.

Therefore, the management server device can perform point management for each store, and the customer can receive a service using points according to the store.

(27) The point management method of the present invention is provided with a sales processing terminal device for performing sales processing in a store, a customer terminal device owned by a customer, and communicable with the sales processing terminal device and the customer terminal device. A sales management terminal device, wherein the sales processing terminal device receives the sales amount information, generates a sales ID corresponding to the sales amount information, and stores the sales amount information and the sales ID in the management server. While transmitting to the device, output the sales details including at least the sales ID, the management server device records the received sales amount information and sales ID in association with each other,
The customer terminal device receives the sales details output from the sales processing terminal device, and transmits the customer ID and the sales ID included in the sales details to the management server device, and the management server device obtains the sales information received from the customer terminal device. The method is characterized in that sales amount information corresponding to the sales ID is obtained based on the ID, a point corresponding to the obtained sales amount information is further obtained, and the points are recorded in association with the received customer ID. .

Therefore, in the management server device, points for each customer ID can be managed electronically in a unified manner, and the customer can store the customer ID and the sales ID based on the sales details received at the time of purchase. You can register your points simply by sending them to.

(28) The point management method of the present invention is provided with a sales processing terminal device for performing sales processing in a store, a customer terminal device owned by a customer, and communicable with the sales processing terminal device and the customer terminal device. And a management server device, wherein the sales processing terminal device receives the sales amount information, transmits the sales amount information to the management server device, and the management server device transmits the sales amount information to the received sales amount information. A corresponding sales ID is generated and transmitted to the sales processing terminal device, and the sales amount information and the sales ID are recorded in association with each other, and the sales processing terminal device receives the sales ID from the management server device and transmits at least the sales ID. The sales details including the sales ID are output, and the customer terminal receives the sales details output from the sales processing terminal, and receives the sales ID included in the sales ID included in the sales ID. D is transmitted to the management server device, and the management server device obtains the sales amount information corresponding to the sales ID based on the sales ID received from the customer terminal device, and further obtains points corresponding to the obtained sales amount information. The point is recorded in association with the acquired and received customer ID.

Therefore, in the management server device, the points for each customer ID can be managed electronically in a unified manner, and the customer can store the customer ID and the sales ID based on the sales details received at the time of purchase. You can register your points simply by sending them to.

In the present invention, the “sales ID” is a unique identification code issued for each sales processing unit.

The "customer ID" is a unique identification code for identifying a customer.

The "printed matter" is, for example, a paper receipt issued at a cash register in a store, which is a proof or confirmation of sales processing.

The "exchangeable service information" is, for example, service information set for each store, and refers to information on discounts and the like that can be exchanged for points.

The “point use certificate” is presented by the customer who receives the service at the store, and proves that the customer has points that can be exchanged for the service.

The “point use certificate issuance information” is information for notifying the store that the point use certificate has been issued to the customer. The store clerk performs the service by comparing this information with the point use certificate presented by the customer.

[0075]

BEST MODE FOR CARRYING OUT THE INVENTION First embodiment 1-1. Overall Configuration Hereinafter, an embodiment of the present invention will be described with reference to the drawings. FIG. 1 shows the overall configuration of the point management system.

In this figure, a mobile phone 10 as a customer terminal device and a point management server device 12 as a second server device can be connected via the Internet 1.
The POS cash register 16 as the sales processing terminal and the POS management server 14 as the first server are PO
It can be connected via the S network 2. Where P
The OS network 2 is a network dedicated to a point of sale system connected using a dedicated line or a public line.

The mobile phone 10 can be connected to the Internet, and has a browser function unit 18 and an e-mail function unit 19.
(For example, compatible with i-mode (registered trademark))
It is realized by a mobile phone.

Further, the POS server device 14 and the point management server device 12 are realized by a computer device such as a system operator, and the POS server device 14
Has a database function unit 17, and the point management server device 12 has a database function unit 11, a web server function unit 13, and a mail distribution function unit 15.

Further, the POS register 16 is provided in a store or the like, and is realized by a cash register or the like capable of outputting the receipt 3.

In FIG. 1, only one mobile phone 10 and one POS register 16 are shown, but there are actually a plurality of devices.

1-2. 2. Hardware Configuration FIG. 2 shows a hardware configuration diagram of the POS server device 14 and the point management server device 12. These server devices include a CPU 20, a memory 21, a display 2
2, a hard disk 23 (storage device), a keyboard / mouse 24, and a communication circuit 25.

The communication circuit 25 is a circuit for connecting to another computer device. On the hard disk 23, a program for point management, a database management program, a mail distribution program, and the like are recorded.

FIG. 3 shows a hardware configuration diagram of the mobile phone 10. This device includes a CPU 30, a memory 31, a display 32, an input key 33, and a communication circuit.

The communication circuit 34 is a circuit for connecting to another computer device.

FIG. 4 shows a hardware configuration diagram of the POS register 16. This device comprises a CPU 40, a memory 4
1, a display 42, a communication circuit 43, a barcode reader 44, a keyboard 45, a printer 46, and a cash tray open / close sensor 47.

The communication circuit 43 is a circuit for connecting to another computer device. The cash tray opening / closing sensor 47 detects opening / closing of a tray for storing cash to be paid in and out and notifies the CPU of the opening and closing.

1-3. Member Registration FIG. 5 is a flowchart in the present embodiment when a customer who uses the point management system for the first time performs a member registration. 6 and 7 show that, in this case,
3 is an example of a screen displayed on a display 32 of the mobile phone 10.

First, the customer sends a specific UR to the mobile phone 10.
L is entered to access the point management server device 12 (FIG. 5, step S501).

In response to the access, the point management server device 12 transmits a top menu 61 of the point service to the mobile phone 10 as shown in FIG. 6 (step S511). The top menu 61 includes:
Buttons of “guest” 61A, “member” 61B, and “service description” 61C are displayed, respectively. Here, when the "description of service" 61C button is pressed,
A screen explaining the outline of the point service is displayed. The case where the “member” 61B button is pressed will be described later in detail.

Next, the customer calls “guest” on the mobile phone 10.
When the 61A button is pressed (step S502), the point management server device 12 transmits the guest menu screen 62 (step S512). Note that the guest menu screen 62 includes a “member store list” 62A, a “profit information” 62B, an “experience coupon” 62C, and a “member registration” 6
2D buttons are displayed. Here, when the "member store list" 62A button is pressed, member store information that can use the point service is displayed in a list. The case where the "profit information" 62B button is pressed will be described later in detail. Furthermore, "experience coupon"
When the 62C button is pressed, service coupon information that can be used without registering as a member is displayed, and various services can be received simply by presenting it at the member store.

Next, when the customer presses the “member registration” 62D button on the mobile phone 10 (step S503),
The point management server device 12 transmits a member registration screen 71 as shown in FIG. 7 (step S513). In addition,
On the member registration screen 71, input fields for inputting information such as a name, an address, and a mail address are displayed.

When the customer enters the member registration information in the input field and presses the “confirm” button 75 to transmit the information to the point management server device 12 (step S504), the point management server device 12 72 is transmitted (step S514). The registration content confirmation screen 72 is for confirming the member registration information input by the customer on the member registration screen 71.

Further, the customer confirms the member registration content confirmation screen 7
When the user confirms the contents of the member registration information and presses the "register" button 76 (step S505), the point management server device 12 registers the member registration information received from the mobile phone 10 in the member information database 50 (step S505). S515). FIG. 8 shows the member information database 5
An example of 0 is shown. Items in this database include, in addition to the member registration information entered by the customer, an ID for identifying the customer.
D and a password are registered.

Next, the point management server device 12 that has completed the member registration process transmits a registration end screen 73 to the mobile phone 10 (step S516).

The point management server device 12 creates a member registration confirmation mail 74 and sends it to the customer's mail address registered in the member information database 50 (step S517). In the present embodiment, the e-mail address is the mobile phone 10 for which the member registration is being performed.
The e-mail address is preferably.

Next, the customer receives the member registration confirmation mail 74 transmitted from the point management server device 12 using the e-mail function of the mobile phone 10 (step S).
506). The member registration confirmation mail 74 displays the access ID and password automatically set in the point management server device 12. Here, since the access ID and the password are used when the member service is received, it is desirable that the mail is protected and stored, and the fact is clearly indicated in the member registration confirmation mail 74.

[0097] In the lower part of the member registration confirmation mail 74, a URL for canceling the service is described. This is because, for example, it is conceivable that a mail is delivered to a third party having the mail address due to a customer inputting a wrong mail address.

In this case, when the third party accesses the point management server apparatus 12 from the URL for performing the cancellation processing in the member registration confirmation mail 74 (step S507),
The point management server device 12 transmits a member registration cancellation screen to this third party terminal device (step S51).
8).

Further, when a third party inputs the cancellation information and transmits it to the point management server device 12 (step S50).
8), the point management server device 12 deletes the member registration information and deletes the member registration information related to the mail address recorded in the member information database 50 (step S519).

1-4. Registration of points 1-4-1. Issuance of Receipt at the Time of Purchase FIG. 9 is a flowchart showing processing relating to sales data registration in the POS register device 16 and the POS server device 14 when a customer purchases a product.

If the customer purchases a product, sales processing is performed in the POS register 16 (step S90).
1), a receipt 3 is issued immediately (step S90)
2).

In the sales processing, the POS register 16 generates a receipt number which is a unique identification code issued for each sales processing unit.

For example, in the receipt 3, the receipt number “111-0001” is a combination of the store code “111” and the serial number “0001”.

Thereafter, the POS register 16 transmits the sales data to the POS server 14 via the communication line (step S903).

Further, the POS server device 14
The sales data is received from the cashier 16 (step S9)
11), the sales data is registered in the sales information database 90 (step S912).

FIG. 10 shows the sales information database 90.
Here is an example. In this database, sales data such as a receipt number, a member store ID, a store code, a date and time, a POS code, and an amount are registered. For example, here, the first three database records 10A, 10B, 10C
9 reflects information on the receipt 3 in FIG.

1-4-2. Point Registration from Mobile Phone FIG. 11 is a flowchart showing processing when a customer who has registered as a member of the point service logs in to the point management server device 12.

The customer who has purchased the product and received the receipt 3 registers the points based on the information of the receipt. When the customer accesses the point management server device 12 by inputting a specific URL to the mobile phone 10 (step S1101), the point management server device 12
Is transmitted (step S1111).

Thereafter, when the customer presses the “member” button 61B (step S1102), the point management server device 12 transmits the login screen 63 (step S1112).

Here, the customer inputs the access ID and the password issued at the time of member registration on the login screen 63, and transmits the access ID and the password to the point management server device 12 by pressing the “send” button 63A (step S1103). ).

Upon receiving the transmission, the point management server device 1
2 performs an authentication process as to whether the access ID and the password exist in the member information database 50 (step S1113), and when it is determined that the member is a member of the point service, the member menu screen 64
Is transmitted (step S1114).

If it is not possible to determine that the user is a member of the point service, a screen may be transmitted to indicate that access is rejected because the access ID and password are incorrect.

The member menu screen 64 includes “point registration / use” 64A and “member store list” 6A.
4B, "Profit information" 64C, and "Change member information" 64D are displayed. Here, when the “member store list” 64B button is pressed, member store information in which the point service can be used is displayed in a list. The case where the "profit information" 64C button is pressed will be described later in detail. Further, “change member information” 64
When the D button is pressed, the contents registered in the member information database 50 can be changed by the member registration.
In this case, a screen in which the member information registered in the member information database 50 at that time is displayed in an input field of the screen of the member registration screen 71, and the customer corrects the registered contents. can do.

FIG. 12 is a flowchart showing a process in which a customer who has logged in to the point management server device 12 registers points. FIG. 13 is an example of a screen displayed on the display 32 of the mobile phone 10 in this process.

The customer uses the mobile phone 10 to enter “point registration /
When the "use" 64A button is pressed (step S120)
1) The point management server device 12 searches the point management database 120 and calculates point information for each member store that can be used by the customer (step S121).
1).

FIG. 15 shows an example of the point management database 120. This database contains Member I
D, point identification, date and time, member store ID, receipt number,
Data such as an amount, a service card number, and the number of points are registered.

Next, the point management server device 12 transmits a point registration / use screen 131 to the mobile phone 10 (step S1212). In this case, the point registration / use screen 131 displays a list of member stores in which customers can register or use points and the number of points in the member stores.

The member stores in which the points can be registered or used may be set in accordance with conditions such as the age of the customer. For example, when the customer is a minor, information on a liquor store or a restaurant mainly dealing with liquor may not be displayed.

Further, a customer may select a member store frequently used from a member store list in advance and register it as a "favorite store", and display the member store on the point registration / use screen 131.

In addition, point registration / use screen 1
In FIG. 31, a “next page” button 131B is provided. However, if the number of member stores increases and the screen extends over any number of pages, the member stores are grouped by business type or region, and a screen having a hierarchical structure is displayed. You may make it display.

Next, the customer enters the point registration / use screen 1
In 31, when a member store to be registered as a point is selected and transmitted (step S <b> 1202), the point management server device 12 transmits a store menu screen 132 (step S <b> 1213). For example, point registration / use screen 13
In FIG. 1, since “03) Super C” 131A is selected, the shop menu screen 1 related to “Super C”
32 is displayed.

Note that the shop menu screen 132 includes
"Point registration" 132A, "Point use" 132
B and "shop information" 132C buttons are displayed. Here, the case where the “point usage” 132B or the “shop information” 132C button is pressed will be described later in detail.

Next, the customer presses the “point registration” button 132A on the mobile phone 10 (step S120).
3), the point management server device 12 transmits the receipt number input screen 133 (step S1214).

The receipt number input screen 133 displays
An input field for inputting a receipt number and an amount is displayed, and the customer inputs the receipt number and the amount in the input fields, and presses a “send” button 133A to transmit the same to the point management server device 12 ( Step S120
4).

For example, when registering a receipt 3 issued at the super C shown in FIG. 9 as a point, "111-0001" is entered for the receipt number and "630" yen is entered for the amount.

Instead of issuing the receipt 3, the receipt 3 can be transferred from the POS register 16 to the mobile phone 10 by using wireless or wired communication means such as Bluetooth (registered trademark), IRDA, or cable connection. The same sales statement data as the contents may be transmitted.

In this case, the customer can transmit the receipt number and the amount without inputting the receipt number to the mobile phone 10.

Next, in response to the transmission, the point management server device 12 extracts a sales database record having the same receipt number from the sales information database 90 using the receipt number as a search key (step S1215).
Further, the sums of the extracted sales database records are totaled to calculate a tax-inclusive amount in receipts.

Here, the point management server device 12
The tax-included amount is compared with the amount transmitted from the mobile phone 10 and points are calculated only when the amounts match. This is because if points are calculated only with a receipt number, points will be given even if a random receipt number is transmitted.

The calculation of points is performed as follows based on the point rule database 121.

FIG. 14 shows the point rule database 1
21 shows an example. This database contains merchant IDs,
Data such as calculation rule names, conditions, point calculation formulas, and setting periods are registered.

The point management server device 12 uses the member store ID and the POS code of the extracted sales database record as a search key, and
A point calculation formula is extracted from 21 to calculate points (step S1216).

Note that the point rule database 121
May be provided with a “set period”, and the point calculation formula may be extracted in consideration of the date and time of the sales data.

For example, the receipt number “111-000”
When calculating the point of “1”, first, considering the record of 10A in the sales information database 90 of FIG. 10, the member store ID is “00001” and the POS code is “0”.
11 "and the amount is" 100 "yen.

On the other hand, from the record of 14A in the point rule database 121 shown in FIG.
D “00001”, the point calculation formula for POS code (ALL) is “Amount * 0.10”, and 10A
The point of the record is "100 * 0.10."
Points.

Similarly, when the calculation is performed on the record of 10B, the POS code is “091” and the amount is “200” yen.
In the case of, the point calculation formula for the fair target item "Amount * 0.
"20" is applied, and "200 * 0.20" gives 40 points.

Furthermore, the point of the 10C record is
From the 14C record of the point rule database 121, when the POS code is “099”, the point calculation formula “amount * 0.00” of the bargain item is applied, and “300 *”
0.00 "means 0 points.

Therefore, the receipt number “111-00”
The total point of "01" is 50 points.

Next, the point management server device 12 stores the calculated point total in the point management database 120.
(Step S1217).

FIG. 15 shows an example of the point management database 120. This database contains Member I
D, point identification, date and time, member store ID, receipt number,
Data such as a service card number and the number of points are registered.

Then, the point management server device 12 that has completed the point registration process transmits a registration end screen 134 to the mobile phone 10 (step S1218).

Further, the point management server device 12
A member registration confirmation mail 135 is created and transmitted to the mail address of the customer registered in the member information database 50 (step S1219).

Next, the customer uses the e-mail function of the mobile phone 10 to receive the point registration confirmation mail 135 transmitted from the point management server device 12 (step S1205). The point registration confirmation mail 135 displays the “current point number” obtained by summing up the number of points managed in the point management database 120 in addition to the sales information and the “registered point number” registered this time. .

In the above embodiment, the points are calculated when the customer registers the points. However, the points are calculated and recorded in advance when the POS register 16 registers the sales data. , It may be registered as a point.

1-5. Use of Points FIG. 16 is a flowchart showing a process when a customer who has registered points in the point management server device 12 uses points. FIG. 17 is an example of a screen displayed on the display 32 of the mobile phone 10 in this processing.

In this case, the customer first accesses the point management server device 12 and logs in the login screen 63 shown in FIG.
, An access ID and a password are input, and the member menu screen 64 is displayed on the display 32 of the mobile phone 10.

Here, when the customer presses the “point registration / use” 64A button on the mobile phone 10 (step S).
1601), the point management server device 12 searches the point management database 120 and calculates point information for each member store that can be used by the customer (step S16).
11). That is, all records of the member ID of the customer are extracted from the point management database 120, and the number of points is calculated for each member store ID in consideration of the point identification.

Next, the point management server device 12 transmits a point registration / use screen 171 to the mobile phone 10 (step S1612). In this case, the point registration / use screen 171 displays a list of member stores in which customers can register or use points and the number of points in the member stores.

When the customer selects and transmits a member store for which point registration is to be performed on the point registration / use screen 171 (step S1602), the point management server device 12 transmits a store menu screen 172 of the member store. (Step S1613). For example, in the point registration / use screen 171, “01) Family restaurant A” 1
Since 71A is selected, the shop menu screen 172 related to “family A” is displayed.

Further, when the customer presses the "use point" button 172A on the mobile phone 10 (step S16).
03), the point management server device 12 searches the service card database 160, extracts the service card information of the member store (step S1614), and transmits the service card list screen 173 (step S161).
5).

FIG. 18 shows an example of the service card database 160. This database contains member store IDs, service card names, target stores, points used,
Data such as a set period is registered.

The service card list screen 173
, A list of service card names that can be redeemed for customer points and the number of redeemable points are displayed.

When the customer selects and transmits a service card name from the service card list screen 173 (step S1604), a service card screen 174 displaying detailed information of the service card is transmitted (step S1604). S1616).

Further, on the service card screen 174, when the customer confirms the service contents and presses the "use card" button (step S1605), the point management server device 12 informs the customer of using the card. A confirmation screen 175 for confirming is transmitted (step S1617).

Here, when the customer presses the "use" button (step S1606), the point management server apparatus 12 writes a point use record in the point management database 120 (step S1618), and notifies the end of card issuance. The screen 176 is transmitted (step S1619).

Further, the point management server device 12
A service card mail 177 is created and transmitted to the mail address of the customer registered in the member information database 50 (step S1620).

Next, the customer receives the service card mail 177 transmitted from the point management server device 12 using the e-mail function of the mobile phone 10 (step S1607). The service card mail 17
7, a service card number, a member store name, service contents, expiration date, number of points used, remaining points, member name, gender, age, and the like are displayed.

When the customer who has received the service card mail 177 receives a service at a member store,
The service card mail 177 is presented at the cash register of the member store. In addition, the service card mail 1 presented at the cash register
Check the card number of 77, the expiration date, etc., and perform the service according to it.

Note that, instead of presenting the service card mail 177, the mobile phone 10 provides a service to the POS register 16 using wireless or wired communication means such as Bluetooth (registered trademark), IRDA, or cable connection. The data of the card mail 177 may be transmitted.

Further, the point management server device 12
The contents of the service card mail 177 are converted into a barcode and transmitted to the mobile phone 10, and the barcode displayed on the mobile phone 10 is directly read using the barcode reader 44 installed in the POS register. You may do so.

In this case, a flag indicating whether the customer has used the service card is set in the point management database 120, and the POS cash register 16 uses the service card number as a key to send the information from the point management server. The flag of the point management database 120 of the device 12 may be automatically updated. That is, by referring to this flag, it is possible to restrict the customer from using the service card a plurality of times.

1-6. FIG. 19 is a flowchart in the case where a member store accesses the point management server device 12 and maintains information such as point rules and service cards. That is, the member store can set its own point rules and service cards, and can add or change them as needed.

FIG. 20 is an example of a screen displayed on the display of the member store terminal device in this processing. Further, the member store terminal device may be any computer that can be connected to the Internet and has a browser installed. Further, the hardware configuration of this computer is the same as that of FIG.

First, when the member store terminal device accesses the point management server device 12 (step S190)
1), the point management server device 12 transmits the log-in screen 201 for the member store (step S1911).

Here, the person in charge of the member store inputs the access ID and the password issued in advance by the operator of the system on the log-in screen 201, and clicks “log-in”.
When the button 201A is pressed, the point management server 12
(Step S1902).

In response to the transmission, the point management server 1
2 performs an authentication process as to whether the access ID and the password are present in the member store database 190 (step S1912), and transmits a member store maintenance screen 202 when it is determined that the store is a member store of the point service. (Step S1913).

FIG. 21A shows an example of the member store database 190. In this database item, member store IDs and passwords for identifying member stores are registered.

Here, the member store maintenance screen 20
2, buttons of “point rule edit” 202A, “point issue / use status check” 202B, and “content creation / edit” 202C are displayed.

Then, "point rule editing" 202A
When the button is pressed (step S1903), the point rule editing screen 203 is transmitted (step S191).
4) On this screen, a point calculation formula can be set (added, edited, deleted) for each calculation rule name (step S1904). Further, the information on the setting may include:
In the point management server device 12, the information is reflected in the point rule database 121 (step S191).
5).

When the "service card" 203A button on the point rule editing screen 203 is pressed (step S1905), the service card editing screen 204 is transmitted (step S1916). Settings (addition, editing, deletion) can be performed (step S1906). Further, the information on the setting is reflected in the service card database in the point management server device 12 (step S1917).

When the “point issue / use status confirmation” 202B button is pressed on the member store maintenance screen 202, a point issue use status confirmation screen 221 shown in FIG. 22 is displayed.

Here, the point issue use status confirmation screen 221 includes “store-by-store / all store issue use status” 221.
The A button and the “Issue usage status by member” button 221B are displayed, and when each button is pressed, a per-store / all-store issuance usage status screen 222 and a per-member issuance usage status screen 223 are displayed.

Next, when the “content creation / edit” 202C button is pressed on the member store maintenance screen 202, a content creation / edit screen 231 shown in FIG. 23 is displayed.

Here, the content creation / edit screen 2
31 includes “edit shop information” button 231A, “edit advantageous information” button 231B, and “edit direct mail” 2
A 31C button is displayed.

When the “edit shop information” button 231A and the “edit advantageous information” button 231B are pressed, the shop information edit screen 232 and the advantageous information edit screen 232.
33 is transmitted to the member store terminal device.

For example, a member store can register information such as a member store introduction and a member store location in the “store information”. In addition, time service information and the like can be registered in the “profit information”.

[0177] The contents edited here are the guest menu 62, the member menu 64, and the shop menu 13.
The content displayed on the mobile phone 10 when the “shop information” or “profit information” button such as 2 is pressed.

Further, “edit direct mail” 231
When the C button is pressed, the direct mail editing screen 234 is transmitted to the member store terminal device.

For example, when a member store registers campaign information and the like on the screen, it can be set so that the information is transmitted to all members of the service by e-mail.

The data of “shop information”, “profit information”, and “direct mail” are managed in the member store-specific content management database.

FIG. 24 shows an example of a member store-specific content management database. This database contains the Merchant I
D, data such as a shop information file name, a profit information file name, and a direct mail file name are registered.

2. Second Embodiment In the first embodiment, a service card, which is a point use certificate, is issued for each affiliated store. It may be specified in advance. For example, by notifying the store in advance that the service card has been issued, the store can check the use of the service card. That is, unauthorized use and double use of the service card can be prevented. In the present embodiment, the service card issuance information is notified to the store using a facsimile.

2-1. Overall Configuration The overall configuration of the point management system according to the second embodiment is as shown in FIG.

In this figure, a mobile phone 251 as a customer terminal device and a point management server device 252 as a second server device can be connected via the Internet 1. In addition, a POS register device 25 which is a sales processing terminal device.
3 and the POS management server device 25 as the first server device
4 can be connected via a LAN or a POS network. Further, the point management server device 252 and the POS management server device 254 can be connected by a dedicated line or the like. In addition, the point management server device 252
And the facsimile 255 can be connected by a public line or the like.

The mobile phone 251 can be connected to the Internet, and is realized by a mobile phone (for example, compatible with i-mode (registered trademark)) having a browser function unit 251A and an electronic mail function unit 251B.

Further, the point management server device 252
It is realized by a computer device such as a system operator, and includes a database function unit 252A, a web server function unit 252B, and a mail distribution function unit 252C.

Further, the POS management server device 254
It is a computer device arranged at a store or a store base, and has a database function unit 254A.

Further, the POS cash register 253 is provided in a store or the like, and is realized by a cash register or the like capable of outputting the receipt 3.

Although only one mobile phone 251 and one POS register 253 are shown in FIG. 25, there are actually a plurality of devices.

2-2. Hardware configuration Mobile phone 251, point management server device 252, PO
The hardware configurations of the S cash register 253 and the POS management server 254 are the same as those in FIGS. 2 to 4 of the first embodiment.

2-3. Member registration and point registration The same as in the first embodiment.

2-4. Use of Points FIG. 26 is a flowchart showing processing when a customer who has registered points in the point management server device 252 uses points. FIG. 27 is an example of a screen displayed on the display 32 of the mobile phone 251 in this process.

In this case, the customer first accesses the point management server device 252, and the login screen 6 shown in FIG.
3 to display the member menu screen 64 on the display 32 of the mobile phone 251.
To be displayed.

Here, when the customer presses the “point registration / use” 64A button on the mobile phone 251 (step S2601), the point management server device 252 searches the point management database 120 and obtains a membership that the customer can use. Calculate point information for each shop (step S
2611). That is, all records of the member ID of the customer are extracted from the point management database 120, and the number of points is calculated for each member store ID in consideration of the point identification.

Next, the point management server device 252
The point registration / use screen 271 is transmitted to the mobile phone 251 (step S2612). In this case, the point registration / use screen 271 displays a list of member stores in which customers can register or use points and the number of points in the member stores.

Then, when the customer selects and transmits a member store for which point registration is to be performed on the point registration / use screen 271 (step S2602), the point management server device 252 transmits a store menu screen 272 of the member store. (Step S2613). For example, in the point registration / use screen 271, "01) Family A"
Since 271A has been selected, the shop menu screen 272 relating to “family A” is displayed.

Further, when the customer presses the “use point” button 272A on the mobile phone 251 (step S2).
603), the point management server device 252 searches the service card database 260, extracts the service card information of the member store (step S2614), and transmits the service card list screen 273 (step S2).
615).

FIG. 18 shows an example of the service card database 160. This database contains member store IDs, service card names, target stores, points used,
Data such as a set period is registered.

Note that the service card list screen 273
, A list of service card names that can be redeemed for customer points and the number of redeemable points are displayed.

When the customer selects and transmits a service card name from the service card list screen 273 (step S2604), a service card screen 274 displaying detailed information of the service card is transmitted (step S2604). S2616).

Further, on the service card screen 274, when the customer confirms the service contents and presses the "use card" button (step S2605), the point management server device 252 displays the selected service card. Stores that can be used by the service card database 160 and the store database 26
Then, a user store selection screen 275 is generated by extracting from “0” and transmitted (step S2617).

Next, the customer selects the user store selection screen 275
And select the store name to use (step S26)
06), the point management server device 252 transmits a confirmation screen 275 for confirming use of the card to the customer (step S2618).

Here, when the customer presses the “use” button (step S2607), the point management server device 252 writes a point use record in the point management database 120 (step S2619),
A screen 276 notifying the end of the card issuance is transmitted (step S2620).

Further, the point management server device 252
Creates a service card email 278 and sends it to the customer email address registered in the member information database 50 (step S2621).

Next, the customer uses the e-mail function of the mobile phone 251 to receive the service card mail 278 transmitted from the point management server device 252 (step S2608). The service card mail 278 displays the service card number, member store name, service contents, expiration date, used points, remaining points, member name, gender, age, and the like.

Further, the point management server device 252
In order to notify the member store that the service card mail 278 has been issued, service card ticketing information is generated and transmitted to the facsimile of the store (step S2622).
FIG. 28 shows service card ticketing information corresponding to the service card mail 278.

When a customer who has received the service card mail 278 receives a service at a member store,
The service card mail 278 is presented at the cash register of the member store. In addition, the service card mail 2 presented at the cash register
The service card mail 278 is checked by comparing the card number of the service card ticket information with the card number of the service card ticketing information transmitted by facsimile, and the service corresponding to the service card mail 278 is performed.

Note that, instead of presenting the service card mail 278, the POS is transmitted from the mobile phone 251 using wireless or wired communication means such as Bluetooth (registered trademark), IRDA, or cable connection.
The data of the service card mail 278 may be transmitted to the cash register 253.

Further, the point management server device 252
Is used to convert the contents of the service card mail 278 into a bar code, transmit the bar code to the mobile phone 251, and use the bar code reader 44 installed in the POS register device.
The barcode displayed on the mobile phone 251 may be directly read.

[0210] In this case, a flag indicating whether the customer has used the service card is set in the point management database 120, and the POS cash register 253 sends the point management server using the service card number as a key. The flag of the point management database 120 of the device 252 may be automatically updated. That is, by referring to this flag, it is possible to restrict the customer from using the service card a plurality of times.

[0211] Instead of facsimile, an electronic mail may be transmitted from the point management server device to the member store terminal device. In this case, the member store terminal device may be any computer that can be connected to the Internet and has e-mail software installed.

Further, instead of the facsimile, the point management server device may make a call to a member telephone of a member store. In this case, the service card ticketing information is output by a synthetic voice or the like. The member store can check the service card presented by the customer by recording the synthesized voice or taking notes.

[0213] 3. Third Embodiment In a second embodiment, using a facsimile,
Although the service card issuance information is notified to the store, the store terminal device may be used. For example, the latest service card issuance information can always be displayed by using a store terminal device having a communication environment that can be constantly connected to the point management server device.

3-1. Overall Configuration The overall configuration of the point management system according to the third embodiment is as shown in FIG.

In this figure, a mobile phone 291 as a customer terminal device and a point management server device 292 as a second server device can be connected via the Internet 1. In addition, a POS register device 29 which is a sales processing terminal device.
3 and the POS management server device 29 as the first server device
4 can be connected via a LAN or a POS network. Further, the point management server device 292 and the POS management server device 294 can be connected by a dedicated line or the like. In addition, the point management server device 292
The member store terminal device 295 can be connected with a dedicated line or the like.

[0216] The mobile phone 291 can be connected to the Internet, and is realized by a mobile phone (for example, compatible with i-mode (registered trademark)) having a browser function unit 291A and an electronic mail function unit 291B.

Further, the point management server device 292
It is realized by a computer such as a system operator, and includes a database function unit 292A, a web server function unit 292B, and a mail distribution function unit 292C.

Further, the POS management server device 294
It is a computer device arranged at a store or a store base, and has a database function unit 294A.

Further, the POS register 293 is provided in a store or the like, and is realized by a cash register or the like capable of outputting the receipt 3.

Although only one mobile phone 291 and one POS register 293 are shown in FIG. 29, there are actually a plurality of devices.

3-2. Hardware configuration Mobile phone 291, point management server device 292, PO
The hardware configurations of the S cashier device 293 and the POS management server device 294 are the same as those in FIGS. Note that the hardware configuration of the member store terminal device 295 is the same as that of FIG.

3-3. Member registration and point registration The same as in the first embodiment.

3-4. Use of Points FIG. 30 is a flowchart showing processing when a customer who has registered points in the point management server device 292 uses points. FIG. 27 is an example of a screen displayed on the display 32 of the mobile phone 291 in this process.

In this case, the customer first accesses the point management server device 292, and the login screen 6 shown in FIG.
3 to display the member menu screen 64 on the display 32 of the mobile phone 291.
To be displayed.

Here, when the customer presses the “point registration / use” 64A button with the mobile phone 291 (step S3001), the point management server device 292 searches the point management database 120 and obtains a membership that the customer can use. Calculate point information for each shop (step S
3011). That is, all records of the member ID of the customer are extracted from the point management database 120, and the number of points is calculated for each member store ID in consideration of the point identification.

Next, the point management server device 292
The point registration / use screen 271 is transmitted to the mobile phone 291 (step S3012). In this case, the point registration / use screen 271 displays a list of member stores in which customers can register or use points and the number of points in the member stores.

When the customer selects and transmits a member store for which point registration is to be performed on the point registration / use screen 271 (step S3002), the point management server device 292 transmits a store menu screen 272 of the member store. (Step S3013). For example, in the point registration / use screen 271, "01) Family A"
Since 271A has been selected, the shop menu screen 272 relating to “family A” is displayed.

Further, when the customer presses “use point” button 272A with mobile phone 291 (step S3).
003), the point management server device 292 searches the service card database 260, extracts the service card information of the member store (step S3014), and transmits the service card list screen 273 (step S3).
015).

Here, FIG. 18 shows an example of the service card database 160. This database contains member store IDs, service card names, target stores, points used,
Data such as a set period is registered.

Note that the service card list screen 273
, A list of service card names that can be redeemed for customer points and the number of redeemable points are displayed.

When the customer selects and transmits a service card name from the service card list screen 273 (step S3004), a service card screen 274 displaying detailed information of the service card is transmitted (step S3004). S3016).

Further, on the service card screen 274, the customer confirms the service contents and presses the "use card" button (step S3005). Store selection screen 27 extracted from card database 160 and store database 260
5 is generated and transmitted (step S3017).

Next, the customer selects the store selection screen 275
And select the store name to use (step S30)
06), the point management server device 252 transmits a confirmation screen 275 for confirming use of the card to the customer (step S3018).

Here, when the customer presses the “use” button (step S 3007), the point management server device 292 writes a point use record in the point management database 120 (step S 3019).
A screen 276 notifying the end of the card issuance is transmitted (step S3020).

Further, the point management server device 292
Creates a service card mail 278 and sends it to the customer mail address registered in the member information database 50 (step S3021).

Next, the customer uses the e-mail function of the mobile phone 291 to receive the service card mail 278 transmitted from the point management server device 292 (step S3008). The service card mail 278 displays the service card number, member store name, service contents, expiration date, used points, remaining points, member name, gender, age, and the like.

On the other hand, in the member store, a member store terminal device 295 is installed together with the POS register 293. It is assumed that a service card ticketing list screen 312 as shown in FIG. 31 is displayed on the screen of the member store terminal device 295. The service card issuance list screen 312 can be displayed by clicking a “service card issuance list” button 311A in the point issuance / use status confirmation screen 311.

For example, the service card mail 278
Is received at the member store, first, the service card mail 278 is presented at the cash register of the member store. At the cash register, the card number of the service card mail 278 presented and the member store terminal 2
The service card mail 278 is checked by collating the card numbers displayed on the service card ticketing list screen 312 of the service card 95.
Check and provide services according to it.

Further, after the service is provided, the user clicks the check box 312A on the service card ticketing list screen 312 of the member store terminal device 295 to update the target card to “used”. Note that the service card ticketing list screen 312 of the member store terminal device 295 may be set to be automatically updated to the latest information periodically.

In the above embodiment, one POS cash register 293 and one member store terminal 295 are configured in one member store.
3 and the member store terminal device 295 may each be constituted by a plurality of units.

Further, in the above embodiment, the point management server device 292 and the member store terminal device 295 can be connected by a dedicated line, but the Internet may be used.

Note that, instead of presenting the service card mail 278, the POS is transmitted from the mobile phone 291 using wireless or wired communication means such as Bluetooth (registered trademark), IRDA, or cable connection.
The data of the service card mail 278 may be transmitted to the cashier 293.

Furthermore, the point management server device 292
Is converted into a bar code of the contents of the service card mail 278 and transmitted to the mobile phone 291, and the bar code reader 44 installed in the POS register is used.
The barcode displayed on the mobile phone 291 may be directly read.

[0244] 4. Fourth Embodiment In the above embodiment, the sales ID is output to the customer by printing the sales ID on the receipt which is the sales statement issued from the POS register. If the management server device can confirm the existence of the ID, it may print on something other than the receipt. Further, although points are given based on the sales ID generated at the time of sales, points may be given based on the identification ID generated in advance.

In this embodiment, a point service for giving points to a customer who has purchased a home electric appliance or the like will be described.

For example, a serial number or a serial number is given to each of the home electric appliances sold in a store or the like, and the number is displayed on the product or the warranty. The customer can acquire predetermined points by transmitting the serial number of the purchased home electric appliance to the point management server device. Further, the manufacturer of the home electric appliance can make an inquiry to the point management server device to obtain information indicating which product of the home appliance has been purchased by which customer.

4-1. Overall Configuration FIG. 32 shows the overall configuration of the point management system according to the fourth embodiment. In this figure, a mobile phone 321 as a customer terminal device and a point management server device 322 as a second server device can be connected via the Internet 1. Further, the point management server device 322 and the number management server device 323 as the first server device can be connected via a dedicated line or a network.

The mobile phone 321 can be connected to the Internet, and is realized by a mobile phone (for example, compatible with i-mode (registered trademark)) having a browser function unit 321A and an e-mail function unit 321B.

Also, the point management server device 322
It is realized by a computer device such as a system operator, and includes a database function unit 322A, a web server function unit 322B, and a mail distribution function unit 322C.

Further, the number management server device 323 is installed in a maker or the like that manufactures the home electric appliance 325.
A computer device for managing a serial number of a warranty attached to a home electric appliance, and the like.
A is provided.

For example, a home electric appliance 325 manufactured by a manufacturer is shipped to a store or the like with a warranty card 326 on which a serial number is printed. At this time, guarantee 326
Number is printed on the number management server device 32
3 registered.

4-2. Hardware Configuration The hardware configuration of the mobile phone 321 is the same as that of the first embodiment shown in FIG. In addition, the point management server device 3
22 has the same hardware configuration as that of FIG. 2 of the first embodiment.

FIG. 2A is a hardware configuration diagram of the number management server device 323. This device has a CPU 920,
Memory 921, display 922, hard disk 9
23, a keyboard / mouse 924, a communication circuit 925, and a printer 926.

Although the printer 926 is a device for printing the serial number on the warranty card 326, the printing may be performed by another device which has received the serial number data from the number management server device 323.

4-3. Member registration is the same as in the first embodiment.

4-4. The customer who purchased the home electric appliance 325 at the store 324 or the like receives a warranty 326 attached to the home electric appliance 325.
Check. The serial number of the home electric appliance is printed on the warranty card 326, and the serial number is stored in the database function unit 32 of the number management server device 323 installed in the manufacturer.
3A is managed together with the product information.

4-4-1. Creation of Guarantee Certificate FIG. 33A shows a flowchart for creating a guarantee card 326. The number management server device 323 receives the manufacturing information from the production management system or the like (Step S3301).
Upon receiving the manufacturing information, the number management server device 323 generates a manufacturing number based on manufacturing information such as a manufacturing lot number and a manufacturing time (step S3302).

The generated serial number is registered in the serial number management database 342 (step S3303).
FIG. 33 shows an example of the production number management database 342.
In this database, data such as a production number, a product name, a model number, a price, and a sold item are registered.

Further, the number management server device 323 prints the generated serial number on a prescribed warranty paper, and
6 is output (step S3304). For example, in the case of the home electric appliance of the database record 331 in FIG.
The certificate 326 shown in FIG. 33a is output. Information such as a serial number, a product name, and a model number is printed on the warranty card 326. The output warranty card 326 is packed and shipped with the manufactured home electric appliance.

4-4-2. In the present embodiment, a point service for giving points to a customer based on a serial number printed on a warranty card or the like of a home electric appliance will be described. This is similar to the first embodiment. That is, the customer logs in to the point management server device 322 by the same processing as the flowchart shown in FIG.

FIG. 34 shows a point management server device 322.
It is a flowchart which shows the process at the time of the customer who logged in to register a point. FIG. 35 is an example of a screen displayed on the display 32 of the mobile phone 321 in this processing.

[0262] Member menu screen 64 after login
In FIG. 6, the customer has “point registration / use” 64
When the A button is pressed (step S3401), the point management server device 322 searches the point management database 341 and calculates point information for each maker available to the customer (step S3411).

FIG. 36 shows an example of the point management database 341. This database contains member ID, point identification, date and time, manufacturer ID, serial number,
Data such as a service card number and the number of points are registered.

Next, the point management server device 322
The point registration / use screen 351 is transmitted to the mobile phone 321 (step S3412). In this case, on the point registration / use screen 351, a list of manufacturers to which the customer can register or use points and the number of points in the manufacturer are displayed. For example, "0
3) The number of points for "N Electronics" is "3000 points"
It is.

Next, the customer enters the point registration / use screen 3
At 51, when the name of the manufacturer that manufactured the purchased home electric appliance is selected and transmitted (step S3402), the point management server device 322 displays the manufacturer menu screen 35.
2 is transmitted (step S3413). For example, in the point registration / use screen 351, “03) N Electric Industry” 351A is selected, so that the maker menu screen 352 related to “N Electric Industry” is displayed.

The maker menu screen 352 includes “point registration” 352A, “point usage” 35
2B and "Maker information" 352C are displayed.

Next, the customer enters the “point registration” button 3
When 52A is pressed (step S3403), the point management server device 322 transmits a production number input screen 353 (step S3414).

It should be noted that an input field 353B for inputting a serial number is displayed on the serial number input screen 353, and the customer inputs the serial number in this input field 353B.
The “send” button 353A is pressed to send to the point management server device 322 (step S3404).

For example, when registering points using the serial number printed on the warranty card 326 shown in FIG. 33a, enter the serial number “ABC-12345” in the input field 3
Input to 53. In the case where the serial number is printed as a bar code on the warranty card, the serial number may be input using a bar code scanner or the like.

[0270] Instead of inputting the serial number of the warranty, for example, Bluetooth (registered trademark), IRD
The serial number data may be transmitted from the home appliance 325 to the mobile phone 321 by using a wireless or wired communication means such as A or a cable connection.

In response to the transmission, the point management server 3
22 extracts a database record having the same serial number from the serial number management database 342 using the serial number as a search key (step S3415). At this time, if “sold” in the extracted database record of the serial number management database 342 is “NO”, points are calculated from information such as prices (step S3416).

For example, if the production number is "ABC-1234"
If "5" is entered, the serial number management database 34
Since the second database record 331 is extracted and the sold status is “NO”, the point is calculated. The points are calculated by multiplying the price by 0.01. Therefore, the production number "ABC-12345"
Points are 580 points.

In the above description, the points are calculated by multiplying the price by 0.01, but the method of calculating the points may be changed for each manufacturer. FIG. 14 of the first embodiment.
A point rule database may be provided as shown in FIG.

Next, the point management server device 322
The calculated points are registered in the point management database 341 (step S3417).

FIG. 36 shows an example of the point management database 341. This database contains Member I
Data such as D, point identification, date and time, maker ID, serial number, service card number, and number of points are registered. For example, the data of the manufacturing number “ABC-12345” is registered as shown in the database record 361. In this case, the manufacturer I of "N Electronics"
D is "11111".

The point management server device 322 that has completed the point registration process displays the registration end screen 354 on the mobile phone 32.
1 (step S3418).

Further, the point management server device 322
Creates a member registration confirmation mail 355 (FIG. 35) and sends it to the customer's mail address registered in the member information database 50 (step S3419).

The customer uses the e-mail function of the mobile phone 321 to receive the point registration confirmation mail 355 transmitted from the point management server 322 (step S3405). The point registration confirmation mail 3
55 includes purchase information and “registered points” registered this time.
In addition, the "current number of points" in which the number of points managed in the point management database 341 is totaled is displayed. For example, point registration confirmation mail 3
At 55, the registration points are “580” points,
The current point is displayed as “3580” point.

[0279] In the above embodiment, points are given by comparing the serial number transmitted by the customer with the serial number registered at the time of manufacturing the product. May be transmitted. For example, a user number of a customer registered with a manufacturer, an identification number or a telephone number of a purchase store, or the like may be used as another identification number.

[0280] A copy of the warranty certificate of the home electric appliance sold at the store 324 or the like is returned from the store 324 to the manufacturer, and the copy is sold to the serial number management database 342 based on the serial number printed on the copy. Store information may be added or updated. For example, when the customer sends the serial number, if the shop information is checked at the same time as the serial number, points can be given only to home appliances that are officially sold,
It is possible to prevent erroneous input or incorrect input of the serial number. Instead of returning a copy of the warranty from the store 324 to the manufacturer, the store 32
4 may be input.

4-5. Use of Points The method of using the registered points in the point registration is the same as in the first embodiment. For example, in the above embodiment, a service card is issued for each store, but a similar service card, discount ticket, or the like may be issued for each manufacturer.

4-6. Conclusion As described above, realizing the point service using the serial number printed on the warranty card of the home electric appliance has the following advantages.

[0283] The manufacturer can grasp to what kind of customer the company product has been sold. That is, it is possible to know the status of owning the product of each company for each customer. As a result, customer management can be performed in the same database even if the product is from another business unit within the same manufacturer. In addition, by performing such customer management,
Effective marketing activities, such as sending direct mail to customers with a high ownership rate of their products.

In the conventional point system, the point service is provided in a form dependent on the store. However, as shown in the present embodiment, the point service is provided mainly by the manufacturer, and the discount coupon of the product is exchanged for the points. And the like, the loyalty of the customer to the manufacturer can be improved.

[0285] 5. Fifth Embodiment In the fourth embodiment, the serial number printed on the warranty card of the home electric appliance is used as the ID, but a card on which an arbitrary ID is printed in advance may be used. For example, the card is issued in response to a customer's payment at a store or the like. The customer confirms the identification I printed on the card.
By transmitting D to the point management server device, a predetermined point can be obtained. As described above, in the present embodiment, a specific identification I such as a point service system that does not require an existing POS system
A point service system in the sale of merchandise without D and a point service system in the service business of non-merchandise not involving the sale of merchandise will be described.

5-1. Overall Configuration FIG. 37 shows the overall configuration of the point management system according to the fifth embodiment. In this figure, a mobile phone 371 as a customer terminal device and a point management server device 372 as a second server device can be connected via the Internet 1. Further, the point management server device 372 and the number management server device 373 as the first server device can be connected via a dedicated line or a network.

[0287] The mobile phone 371 can be connected to the Internet and is realized by a mobile phone (for example, compatible with i-mode (registered trademark)) having a browser function unit 371A and an e-mail function unit 371B.

Also, the point management server device 372
It is realized by a computer device such as a system operator, and includes a database function unit 372A, a web server function unit 372B, and a mail distribution function unit 372C.

Further, the number management server device 373 is a server device for managing numbers to be printed on the card 375 used in the point service, is realized by a computer device such as a system operator, and has a database function unit 373A. ing.

5-2. Hardware Configuration The hardware configuration of the mobile phone 371 is similar to that of the first embodiment shown in FIG. In addition, the point management server device 3
The hardware configuration of 72 is the same as that of FIG. 2 of the first embodiment. Further, the hardware configuration of the number management server device 373 is the same as that of FIG. 2A of the fourth embodiment.

5-3. Member registration is the same as in the first embodiment.

5-4. Registration of points A customer who purchases or receives a service at a store 374 or the like and pays the price receives a point acquisition card 375 from the store 374 or the like. An arbitrary card number is printed on the point acquisition card 375, and this card number is stored in the number management server device 37.
3 is managed by the third database function unit 373A.

5-4-1. Creation of Card FIG. 38 shows a flowchart of creation of the point acquisition card 375. First, the number management server device 373
In step S3801, issuance information such as the number of issued sheets and the place of issuance is input. In response to the input, the number management server device 373 generates a card number based on the issuance information such as the number of issuance and the issuance place (step S3802).

The generated card number is registered in card number management database 381 (step S380).
3). FIG. 39 shows an example of the card number management database 381. In this database, data such as a card number, a store number, points, and used data are registered.

Further, the number management server device 373 prints the generated card number on a predetermined card sheet and outputs it as a point acquisition card 375 (step S380).
4). The outputted point acquisition card 375 is
The requested number is bundled and sent to the store.

The number of the point acquisition card 375 generated in the number management server device 373 may be notified to the store, and the store may print the point acquisition card 375.

5-4-2. In the present embodiment, a point service for giving points to a customer based on the card number printed on the point acquisition card 375 will be described.
The process of logging in to 72 is the same as in the first embodiment. That is, the customer logs in to the point management server device 372 by the same processing as the flowchart shown in FIG.

FIG. 40 shows a point management server device 372.
It is a flowchart which shows the process at the time of the customer who logged in to register a point. FIG. 41 is an example of a screen displayed on the display 32 of the mobile phone 371 in this process.

In the first embodiment, points are registered for each store and the points that can be used for each store are managed. In the present embodiment, a point system that can be used in common at a plurality of stores is used. explain. Such a point system can be applied to a case where a plurality of stores exist, such as a shopping district or a market. For example, when a customer accesses the point management server device 372,
A top menu screen 411 shown in FIG. 41 is displayed.

[0300] Member menu screen 412 after login
When the customer presses the “point registration” button 412A (step S4001), the point management server device 372 displays the point registration screen 413 on the mobile phone 37.
1 (step S4011).

[0301] In the point registration screen 413, an input field 413A for inputting a card number is displayed. In this input field 413A, a card printed on the issued point acquisition card 375 is displayed. The user inputs a number and presses a “transmit” button 413B to transmit the number to the point management server device 372 (step S4002). For example, when registering points using the point acquisition card 375 shown in FIG. 38, the card number “234” is used.
5-BCDE ".

Upon receiving the transmission, the point management server device 3
72 extracts a database record having the same card number from the card number management database 401 using the card number “2345-BCDE” as a search key. At this time, it is checked whether or not “used” of the extracted database record of the card number management database 401 is “NO” (step S4012). As a result of the check, if “used” is “NO”, the point management server device 372 extracts the point information from the card number management database 401 and calculates the points to be given to the customer (step S4013) ).

For example, if the card number is "2345-BCD
When "E" is entered, the card number management database 4
Since the database record 391 of “01” is extracted and “used” is “NO”, the point is calculated. Therefore, the point of the card number “2345-BCDE” is 20 points.

Next, the point management server device 372
The calculated points are registered in the point management database 402 (step S4014).

FIG. 42 shows an example of the point management database 402. This database contains Member I
Data such as D, point identification, date and time, store ID, card number, service card number, and number of points are registered. For example, the data of the card number “2345-BCDE” is registered as a database record 421.

The point management server device 372 that has completed the point registration processing displays the registration end screen 414 on the mobile phone 37.
1 (step S4015).

Further, the point management server device 372
Creates a point registration confirmation e-mail 415 and sends it to the e-mail address of the customer registered in the member information database 50 (step S4016).

The customer uses the e-mail function of the mobile phone 371 to receive the point registration confirmation mail 415 transmitted from the point management server device 372 (step S4003). The point registration confirmation mail 4
In the field 15, in addition to the card number and the “registered number of points” registered this time, the “current number of points” in which the number of points managed in the point management database 402 is displayed. For example, in the point registration confirmation mail 414, the registered points are “20” points,
The current point is displayed as "65" points.

[0309] The point registration confirmation mail 416 is
In this case, the database record 392 of the card number management database shown in FIG. 39 is registered. In this case, the point is “X2”, and the total point is 2
It shows that it becomes double. As described above, in the point system using the point acquisition card 375, the value of the card can be changed.

5-5. Use of Points The method of using the registered points in the point registration is the same as in the first embodiment. For example, in the above-described embodiment, a service card is issued for each store, but a service card, a discount ticket, or the like that can be commonly used in a shopping street or a market to which the store belongs may be issued.

5-6. Conclusion As described above, realization of the point service using the card number printed on the point acquisition card has the following advantages.

[0312] Since the card number displayed on the issued point acquisition card is centrally managed by the number management server device 373, a point service that does not require a POS system can be performed. In addition, existing POS
There is no need for the system to change the system to print the number as the identification ID on the receipt.

[0313] Thus, application in various fields is possible. For example, the point service can be applied to a service business such as an amusement park, a taxi, a railroad, etc. that does not involve the sale of a product.

Further, if the identification ID to be printed on the card and the information such as the place where the card is issued are linked and managed,
The customer who transmitted the identification ID can know where the card was obtained, and can use it as marketing information.

[0315] 6. Other Embodiments In the above embodiments, i-mode (registered trademark) is used.
I am using a compatible mobile phone. For example, EZweb
(Registered trademark), J Sky Service (registered trademark), MOZ
Any mobile phone, such as IO (registered trademark), H "LINK, etc., having an Internet connection function and an e-mail function may be used.

Further, a portable communication terminal or a small personal computer which can be connected to the Internet and can realize a browser function and an e-mail function may be used.

In this case, the point management server device may acquire browser information from the customer terminal device, create and transmit display data according to the model of the customer terminal device, display restrictions, and the like.

In the above embodiment, when registering a member,
Although information such as the name and address of the customer is registered, a certain point may be given in advance to the customer who has entered all the items without purchasing the product at the store.

In the first embodiment, the sales data is transmitted from the POS cash register to the POS server via the POS network 2. However, the POS store server is provided so as to be able to communicate with the POS cash register. The sales data of the cashier device may be sequentially transmitted to the POS store server device, and the POS store server device may periodically connect to the POS network 2 and transmit the sales data to the POS server device.

In the first embodiment, the system of the operator is constituted by the point management server device and the POS server device. However, as long as each function can be realized, the system may be constituted by one management server device. .

Further, in the first embodiment, the POS cash register generates a receipt number, which is a unique identification code issued for each sales processing unit, but the POS server issues the receipt number collectively. , POS register device.

[Brief description of the drawings]

FIG. 1 is a diagram showing an overall configuration according to a first embodiment of the present invention.

FIG. 2 is an example showing a hardware configuration diagram of a server device according to the first embodiment of the present invention.

FIG. 2A is an example showing a hardware configuration diagram of a server device according to a fourth embodiment of the present invention.

FIG. 3 is an example showing a hardware configuration diagram of the mobile phone according to the first embodiment of the present invention.

FIG. 4 is an example showing a hardware configuration diagram of the POS register device according to the first embodiment of the present invention.

FIG. 5 is a diagram showing a flowchart in “member registration” of the first embodiment.

FIG. 6 is a point management server device 12 according to the first embodiment;
FIG. 3 is a diagram showing a display screen of the mobile phone 10 at the time of connection.

FIG. 7 is a diagram showing a display screen of the mobile phone 10 in “member registration” of the first embodiment.

FIG. 8 is a diagram illustrating an example of a member information database according to the first embodiment.

FIG. 9 is a diagram showing a flowchart in “sales data registration” of the first embodiment.

FIG. 10 is a diagram illustrating an example of a sales information database according to the first embodiment.

FIG. 11 is a diagram showing a flowchart in “login” of the first embodiment.

FIG. 12 is a diagram showing a flowchart in “point registration” of the first embodiment.

FIG. 13 is a diagram showing a display screen of the mobile phone 10 in “Registration of points” of the first embodiment.

FIG. 14 is a diagram illustrating an example of a point rule database according to the first embodiment.

FIG. 15 is a diagram illustrating an example of a point management database according to the first embodiment.

FIG. 16 is a diagram showing a flowchart in “use of points” of the first embodiment.

FIG. 17 is a diagram showing a display screen of the mobile phone in “use of points” of the first embodiment.

FIG. 18 is a diagram illustrating an example of a service card database according to the first embodiment.

FIG. 19 is a diagram showing a flowchart in “maintenance by a member store” of the first embodiment.

FIG. 20 is a diagram showing a display screen of a member store terminal device in “maintenance by a member store” of the first embodiment.

FIG. 21 is a diagram illustrating an example of a member store database and a store database according to the first embodiment.

FIG. 22 is a diagram illustrating a display screen of a member store terminal device in “maintenance by a member store” of the first embodiment.

FIG. 23 is a diagram showing a display screen of a member store terminal device in “maintenance by a member store” of the first embodiment.

FIG. 24 is a diagram illustrating an example of a member store-specific content management database according to the first embodiment.

FIG. 25 is a diagram showing an overall configuration according to a second embodiment of the present invention.

FIG. 26 is a diagram showing a flowchart in “use of points” of the second embodiment.

FIG. 27 is a diagram illustrating a display screen of a mobile phone in “use of points” according to the second embodiment.

FIG. 28 is a diagram illustrating an example of service card ticketing information according to the second embodiment.

FIG. 29 is a diagram showing an entire configuration according to a third embodiment of the present invention.

FIG. 30 is a diagram showing a flowchart in “use of points” of the third embodiment.

FIG. 31 is a diagram showing an example of a service card ticketing list screen according to the third embodiment.

FIG. 32 is a diagram showing an overall configuration according to a fourth embodiment of the present invention.

FIG. 33 is a diagram illustrating an example of a serial number management database according to the fourth embodiment.

FIG. 33a is a diagram illustrating a flowchart in “creation of warranty” according to the fourth embodiment;

FIG. 34 is a diagram showing a flowchart of “point registration” of the fourth embodiment.

FIG. 35 is a diagram illustrating a display screen of the mobile phone 321 in “Registration of points” of the fourth embodiment.

FIG. 36 is a diagram illustrating an example of a point management database according to the fourth embodiment.

FIG. 37 is a diagram showing an overall configuration according to a fifth embodiment of the present invention.

FIG. 38 is a view illustrating a flowchart in “Creating a point acquisition card” of the fifth embodiment.

FIG. 39 is a diagram illustrating an example of a serial number management database according to the fifth embodiment.

FIG. 40 is a diagram showing a flowchart in “point registration” of the fifth embodiment.

FIG. 41 is a diagram showing a display screen of the mobile phone 321 in “Registration of points” of the fifth embodiment.

FIG. 42 is a diagram illustrating an example of a point management database according to the fifth embodiment.

[Explanation of symbols]

 1 ・ ・ ・ Internet 2 ・ ・ ・ POS Network 3 ・ ・ ・ Receipt

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) G06F 17/60 506 G06F 17/60 506 (72) Inventor Yasuo Goto 11-30 Enomachi, Enomachi, Suita-shi, Osaka No. ti S Co., Ltd. F term (reference) 2C005 HA30 HB14 LB34 LB55 3E042 CC01 CD04 EA01

Claims (28)

[Claims] 1. A point management system comprising a customer terminal device of a customer and a management server device communicably provided with the customer terminal device, wherein the management server device generates and records an identification ID. The customer terminal device transmits the identification ID and the customer ID input by the customer who has received the output identification ID to the management server device, and the management server device receives the transmission from the customer terminal device. It is determined whether or not the received identification ID matches the recorded identification ID. If the identification ID matches, a predetermined point is acquired, and the point is recorded in association with the received customer ID. Characteristic point management system. 2. A management server device provided so as to be able to communicate with a customer terminal device, wherein the identification ID is generated and recorded and output, and the identification ID and the customer input by the customer who has received the output identification ID ID is received from the customer terminal device, and it is determined whether or not the identification ID received from the customer terminal device matches the recorded identification ID. If the identification ID matches, a predetermined point is acquired and received. A management server device for point management, wherein said point is recorded in association with said customer ID. 3. The system or apparatus according to claim 1, wherein the management server device includes a first server device and a second server device, wherein the first server device generates an identification ID. The second server device receives the customer ID and the identification ID from the customer terminal device, and determines whether or not the received ID matches the identification ID recorded in the first server device. It is characterized in that a predetermined point is acquired and the point is recorded in association with the received customer ID if it matches. 4. The system or device according to claim 3, wherein the first server device and the second server device are connected via a network. 5. The system or apparatus according to claim 1, wherein the first server device outputs the identification ID by a printed matter. 6. The system or apparatus according to claim 1, wherein the first server device outputs the identification ID by communication data. 7. The system or apparatus according to claim 1, wherein the identification ID output by the first server device is a unique number assigned to each product, and the product can be identified from the unique number. Characterized by being recorded. 8. The system or apparatus according to claim 7, wherein the unique number defined as the identification ID includes a serial number and / or a warranty number of the product. 9. The system or apparatus according to claim 1, wherein the identification ID output by the first server device is a unique number assigned to each location where the identification ID is output to the customer, and the unique number is Is recorded so that the location where the identification ID is output to the customer can be specified. 10. A point management method comprising: a customer terminal device of a customer; and a management server device communicably provided with the customer terminal device, wherein the management server device generates and records an identification ID. The customer terminal device transmits the identification ID and the customer ID input by the customer who has received the output identification ID to the management server device, and the management server device receives the transmission from the customer terminal device. It is determined whether or not the received identification ID matches the recorded identification ID. If the identification ID matches, a predetermined point is acquired, and the point is recorded in association with the received customer ID. Characteristic point management method. 11. A point comprising: a sales processing terminal device for performing sales processing in a store; a customer terminal device owned by a customer; and a management server device communicably provided with the sales processing terminal device and the customer terminal device. A management system, wherein the sales processing terminal device receives the sales amount information, generates a sales ID corresponding to the sales amount information, transmits the sales amount information and the sales ID to the management server device, and includes at least the sales ID The management server device outputs the received sales amount information and the sales I
The customer terminal device receives the sales details output from the sales processing terminal device, and transmits the customer ID and the sales ID included in the sales details to the management server device, and the management server device Is the sales ID received from the customer terminal device
Acquiring the sales amount information corresponding to the sales ID based on the received sales ID, further obtaining points corresponding to the obtained sales amount information, and recording the points in association with the received customer ID. Management system. 12. A sales processing terminal device for performing sales processing in a store and a management server device communicably provided with a customer terminal device of a customer, the sales server device receiving sales amount information and sales ID from the sales processing terminal device. The received sales amount information and sales ID are recorded in association with each other, the customer ID and the sales ID are received from the customer terminal device, and the sales amount information corresponding to the sales ID is received based on the sales ID received from the customer terminal device. A management server device for point management, wherein the management server device further acquires a point corresponding to the acquired sales amount information, and records the point in association with the received customer ID. 13. A point comprising: a sales processing terminal device for performing sales processing in a store; a customer terminal device possessed by a customer; and a management server device communicably provided with the sales processing terminal device and the customer terminal device. In the management system, the sales processing terminal device receives the sales amount information, transmits the sales amount information to the management server device, and the management server device generates a sales ID corresponding to the received sales amount information to generate the sales amount. To the processing terminal device,
The sales amount information and the sales ID are recorded in association with each other, the sales processing terminal device receives the sales ID from the management server device and outputs a sales statement including at least the sales ID, and the customer terminal device is a sales processing terminal. Upon receiving the sales details output from the device, the customer ID and the sales ID included in the sales details are transmitted to the management server, and the management server receives the sales ID received from the customer terminal.
Acquiring the sales amount information corresponding to the sales ID based on the received sales ID, further obtaining points corresponding to the obtained sales amount information, and recording the points in association with the received customer ID. Management system. 14. A sales processing terminal device for performing sales processing in a store and a management server device communicably provided with a customer terminal device of a customer, the sales server device receiving sales amount information from the sales processing terminal device and receiving the sales amount information. A sales ID corresponding to the sales amount information is generated and transmitted to the sales processing terminal device.
The customer ID and the sales ID are received from the customer terminal device, the sales amount information corresponding to the sales ID is obtained based on the sales ID received from the customer terminal device, and the obtained sales amount is obtained. A management server device for point management, further acquiring points corresponding to the information and recording the points in association with the received customer ID. 15. The system or device according to claim 11, wherein said management server device includes a first server device and a second server device, wherein said first server device is a terminal device connected to a sales processing terminal device. The second server receives the customer ID and the sales ID from the customer terminal and records the sales recorded by the first server based on the sales ID. A feature of acquiring amount information, further acquiring points corresponding to the acquired sales amount information, and recording the points in association with a customer ID. 16. The system or apparatus according to claim 13 or 14, wherein said management server device comprises a first server device and a second server device, wherein said first server device is provided from a sales processing terminal device. Receives and records the sales amount information, generates a sales ID corresponding to the sales amount information, and transmits and records the sales ID to the sales processing terminal device. The second server device stores the customer ID from the customer terminal device. And the sales ID, receive the sales amount information recorded by the first server device based on the sales ID, further obtain points corresponding to the obtained sales amount information, and correspond the points to the customer ID. It is characterized by being recorded together. 17. The system or apparatus according to claim 15, wherein the first server device and the second server device are connected via a network. 18. The system or apparatus according to claim 11, wherein the customer terminal device transmits sales amount information together with the sales ID and the customer ID to the management server device, and the management server device transmits the sales amount information from the customer terminal device. The transmitted sales amount information is compared with the sales amount information recorded in association with the sales ID, and points are recorded only when they match. 19. The sales processing terminal device according to claim 11, wherein the sales processing terminal device outputs a sales statement including at least a sales ID as a printed matter, and the customer terminal device outputs the sales details of the customer based on the sales details. A feature of acquiring a sales ID based on an input. 20. The system or apparatus according to claim 11, wherein the sales processing terminal device outputs at least a sales statement including a sales ID as communication data, and the customer terminal device receives the communication data. A sales ID is obtained by using 21. The system or apparatus according to any one of claims 1 to 9, and 11 to 20, wherein the management server is recorded in a connected customer terminal device in association with a customer ID of the customer. Service information that can be exchanged according to the number of points selected and transmitted. 22. The system or apparatus according to any one of claims 1 to 9, 11 to 21, wherein said management server device receives a point exchange request from a customer terminal device, and receives a point exchange request from the customer's accumulated point. A method of subtracting the number of existing points and transmitting a point use certificate to a customer terminal device. 23. The system or apparatus according to claim 22, wherein the management server device notifies the store of point use certificate issuing information corresponding to the point use certificate by using an e-mail, a facsimile, or a telephone. Features. 24. The system or apparatus according to claim 22, wherein said management server device is further provided so as to be able to communicate with a store terminal device of said store, and stores point use certificate issuing information corresponding to said point use certificate. , Transmitted to a store terminal device. 25. The system or apparatus according to claim 1, wherein said customer terminal device is a mobile phone. 26. The system or the apparatus according to claim 11, wherein the sales processing terminal device transmits the store ID together with the sales amount information to the management server device, and the management server device transmits the received sales amount information and Sales I
D is further recorded in association with each other, and in the point calculation based on the sales amount information, a different calculation method is used for each store ID. 27. A point comprising: a sales processing terminal device for performing sales processing in a store; a customer terminal device of a customer; and a management server device communicably provided with the sales processing terminal device and the customer terminal device. The sales processing terminal device receives the sales amount information, generates a sales ID corresponding to the sales amount information, transmits the sales amount information and the sales ID to the management server device, and transmits at least the sales ID. The management server device outputs the received sales amount information and the sales I
The customer terminal device receives the sales details output from the sales processing terminal device, and transmits the customer ID and the sales ID included in the sales details to the management server device, and the management server device Is the sales ID received from the customer terminal device
Acquiring the sales amount information corresponding to the sales ID based on the received ID, further obtaining the points corresponding to the obtained sales amount information, and recording the points in association with the received customer ID. Management method. 28. A point comprising: a sales processing terminal device for performing sales processing in a store; a customer terminal device owned by a customer; and a management server device communicably provided with the sales processing terminal device and the customer terminal device. The management method, wherein the sales processing terminal device receives the sales amount information, transmits the sales amount information to the management server device, and the management server device generates a sales ID corresponding to the received sales amount information and generates the sales amount. While transmitting to the processing terminal device,
The sales amount information and the sales ID are recorded in association with each other, the sales processing terminal device receives the sales ID from the management server device and outputs a sales statement including at least the sales ID, and the customer terminal device is a sales processing terminal. Upon receiving the sales details output from the device, the customer ID and the sales ID included in the sales details are transmitted to the management server, and the management server receives the sales ID received from the customer terminal.
Acquiring the sales amount information corresponding to the sales ID based on the received ID, further obtaining the points corresponding to the obtained sales amount information, and recording the points in association with the received customer ID. Management method.