JP6667594B2 - Electronic receipt system, electronic receipt management server, information processing device and program - Google Patents

Description

Embodiments of the present invention, an electronic receipt system, electronic receipt management server, an information processing apparatus and a program.

  2. Description of the Related Art Conventionally, there has been known a mechanism called an electronic receipt for electronically transferring a receipt or a receipt passed from a store to a consumer who is a shopper at the time of product settlement to a consumer's portable terminal or the like.

  By converting the receipt into electronic data, the household account book can be automatically and electronically booked, which is beneficial to consumers. Also, by introducing an electronic receipt, consumption of receipt paper can be reduced, which is also beneficial for the shop where the receipt is introduced.

  In addition, it is also known to perform product sales promotion and advertisement by electronically attaching a coupon or the like related to a purchased product to an electronic receipt.

  On the other hand, for a product such as an electric product, when the product is purchased, a warranty that guarantees the purchased product for a certain period (for example, one year) is printed on a receipt paper, and the warranty printed with the receipt is printed by the consumer. Was handed over. Warranty information such as the name of the product to be guaranteed, the warranty period, and the date of purchase is printed on the warranty. However, even in recent years when the mechanism of the electronic receipt is being constructed, there has been no electronic processing of the guarantee.

An object of the present invention is to provide, for warranty is to provide an electronic receipt system for the electronic processing, electronic receipt management server, the information processing apparatus and a program.

An electronic receipt system according to an embodiment includes electronic receipt management means for storing electronic receipt information associated with product sales data of a product in a storage unit in association with a member code of a consumer, and warranty information of the product in association with the electronic receipt information. To the information processing device associated with the member code of the consumer, the electronic receipt information including the product information of the product associated with the member code to the information processing device. Electronic receipt display means for outputting to display, and when the warranty information associated with the electronic receipt information exists, associating means for reading the warranty information from the warranty information management means and associating the information with the electronic receipt information And an electronic receipt associated with the warranty information by the association means. Information, information display means for displaying information for inquiring the warranty information together with the name and date of the shop where the product was purchased, and warranty information corresponding to the information for inquiring the warranty information displayed by the information display means. A warranty information display unit for displaying the associated warranty information on the information processing device based on an inquiry operation for making an inquiry.

The electronic receipt management server according to the embodiment includes an electronic receipt management unit configured to store electronic receipt information related to merchandise sales data of a merchandise in a storage unit in association with a member code of a consumer, and a warranty card of the merchandise in association with the electronic receipt information. A guarantee information management unit for storing information in a storage unit, and an electronic receipt for transmitting the electronic receipt information including product information of a product associated with the member code to an information processing device associated with the member code of the consumer. A guarantee means for transmitting, to the information processing device, information for displaying information for inquiring the warranty information together with the name and date of the shop where the product was purchased, when the warranty means information is associated with the electronic receipt information; Presence information transmitting means and information for inquiring the warranty information from the information processing apparatus are stored. If there is reception of inquiry information to query writing information, and a warranty information transmitting means for transmitting the warranty information associated with the electronic receipt information to the information processing apparatus.

The information processing apparatus according to the embodiment manages electronic receipt information including at least one or more company codes associated with a member code of a consumer and product information of a sold product, and manages the electronic receipt information. Electronic receipt receiving means for receiving from the server, electronic receipt display means for displaying the electronic receipt information received by the electronic receipt receiving means on a display unit in association with the company code, and information for inquiring warranty information. Warranty card presence information receiving means for receiving information to be displayed as being included in the electronic receipt information from the electronic receipt management server, and information for referencing the warranty card information received by the warranty card presence information receiving means, for the name of the store from which the product was purchased. And information display means for displaying the warranty card information together with the date and the date. And a warranty information display means for displaying a warranty information received from the electronic receipt management server based on the query operations for querying warranty information corresponding to the information to meeting.

A program according to an embodiment includes a computer serving as an electronic receipt management server, an electronic receipt management unit configured to store electronic receipt information related to product sales data of a product in a storage unit in association with a member code of a consumer, and the electronic receipt information. A warranty information management unit for storing warranty information of the product in the storage unit in association with the electronic receipt, and an electronic receipt including the product information of the product associated with the member code to the information processing apparatus associated with the member code of the consumer. An electronic receipt transmitting means for transmitting information; and, when the warranty information is associated with the electronic receipt information, information for displaying warranty information along with a store name and a date of purchase of the product. Means for transmitting a guarantee presence information to be transmitted to a processing device; Warranty information transmitting means for transmitting the warranty information associated with the electronic receipt information to the information processing apparatus, upon receipt of inquiry information for inquiring warranty information via information for inquiring information, Function.

The program according to the embodiment executes a computer as an information processing apparatus by converting electronic receipt information including at least one or more company codes associated with a member code of a consumer and merchandise information of merchandise sold, into the electronic receipt information. Electronic receipt receiving means for receiving from an electronic receipt management server that manages the electronic receipt information, electronic receipt display means for displaying the electronic receipt information received by the electronic receipt receiving means on a display unit in association with the company code, and warranty information Guarantee presence information receiving means for receiving, from the electronic receipt management server, information for displaying information for inquiring included in the electronic receipt information, and information for inquiring the warranty information received by the guarantee presence information receiving means Information display showing the name of the shop where the product was purchased and the date of purchase And a warranty information display means for displaying the warranty information received from the electronic receipt management server based on an inquiry operation for inquiring warranty information corresponding to the displayed information for inquiring the warranty information, Function.

FIG. 1 is a configuration diagram illustrating the entire configuration of the electronic receipt system according to the embodiment. FIG. 2 is a transition diagram showing an example of transition of screens in consumer member registration. FIG. 3 is a block diagram showing a main configuration of the mobile terminal. FIG. 4 is a block diagram illustrating a main configuration of the POS terminal. FIG. 5 is a block diagram illustrating a main configuration of the electronic receipt server. FIG. 6 is a block diagram illustrating a main configuration of the electronic receipt management server. FIG. 7 is a functional block diagram relating to electronic receipt processing in the POS terminal. FIG. 8 is a flowchart showing a flow of an electronic receipt process and a warranty issuance process in the POS terminal. FIG. 9 is a functional block diagram relating to the electronic receipt management processing and the warranty processing in the electronic receipt server. FIG. 10 is a flowchart showing the flow of the electronic receipt management processing and the warranty processing in the electronic receipt server. FIG. 11 is a functional block diagram relating to the electronic receipt management processing, the product information transmission processing, and the warranty processing in the electronic receipt management server. FIG. 12 is a flowchart showing the flow of the electronic receipt management process, the product information transmission process, and the warranty process in the electronic receipt management server. FIG. 13 is a functional block diagram relating to the electronic receipt receiving process, the electronic receipt browsing process, and the warranty information display in the portable terminal. FIG. 14 is a flowchart showing a flow of an electronic receipt receiving process, an electronic receipt browsing process, and a warranty display in the portable terminal. FIG. 15 is a front view showing a display example on the mobile terminal. FIG. 16 is a front view showing a display example on the portable terminal. FIG. 17 is a front view showing a display example on the mobile terminal. FIG. 18 is a front view showing a display example on the portable terminal. FIG. 19 is a front view showing a display example on the mobile terminal. FIG. 20 is a front view showing a display example on the mobile terminal. FIG. 21 is a front view showing a display example of the warranty card on the mobile terminal. FIG. 22 is a flowchart showing the flow of the electronic receipt receiving process and the electronic receipt browsing process in the portable terminal. FIG. 23 is a front view showing a display transition example in the portable terminal. FIG. 24 is a flowchart illustrating a flow of a statistical information generation process in the mobile terminal. FIG. 25 is a front view showing a display example on the mobile terminal. FIG. 26 is a front view showing another display example on the mobile terminal. FIG. 27 is a screen transition diagram showing the flow of receipt information transfer. FIG. 28 is a front view showing a display example on the transfer destination portable terminal.

  One embodiment of the present invention will be described with reference to the drawings.

  FIG. 1 is a configuration diagram illustrating the entire configuration of the electronic receipt system according to the embodiment. As shown in FIG. 1, in a store 1, a POS (Point of Sales) terminal 2 which is a merchandise sales data processing device for executing merchandise sales data processing (only one POS terminal is shown in FIG. ) And the router 3 are installed. The POS terminal 2 and the router 3 are connected by an in-store LAN 4 (Local Area Network). The router 3 is a device for connecting the in-store LAN 4 and a network 5 that is the Internet or a VPN (Virtual Private Network). Although not shown, the store 1 may be provided with a store server that controls the POS terminal 2.

  An electronic receipt server 6 is connected to the network 5. The electronic receipt server 6 is a product that operates a store or a chain store (hereinafter, a store) such as a convenience store, a supermarket, a food store, a drug store, an apparel store, an appliance store, a department store, a household goods store, a restaurant, and the like. Alternatively, a plurality of units are provided for each company that is a service seller, and function as a receipt management server for a company that stores and manages electronic receipt information for each company code indicating a company that operates a store. Further, the electronic receipt server 6 stores warranty information on each product. Note that, as the electronic receipt server 6, a head office server of a POS system having functions such as sales management, sales analysis, and inventory management of each company that operates a store may be applied.

  A mobile terminal 8 is connected to the network 5 via a base station 7 that performs wireless communication according to a standard such as Wi-Fi (Wireless Fidelity). The mobile terminal 8 is an information processing device, such as a smartphone, a mobile phone, a PDA (Personal Digital Assistant), or a tablet computer, on which a Web browser is mounted. Note that an information processing device such as a personal computer such as a notebook PC may be applied instead of the portable terminal 8.

  Furthermore, an electronic receipt management server 9 that functions as a customer receipt management server that collectively stores and manages electronic receipt information of various companies that operate stores is connected to the network 5. A consumer who is registered as a member to receive an electronic receipt service in advance can obtain electronic receipt information from the electronic receipt management server 9 using the portable terminal 8 through the network 5. The electronic receipt management server 9 is managed by, for example, a third party other than the company that manages the electronic receipt information in the electronic receipt server 6. Note that the electronic receipt server 6 may be managed by a third party organization or the like. Further, the function of the electronic receipt server 6 may be provided in the electronic receipt management server 9 and managed by one server. Also, a function of collectively managing electronic receipt information for each company indicating a company that operates a store with a plurality of company codes is provided as a service (application) in the form of SaaS (Software as a Service), which is a type of cloud computing, for example. May be provided.

  In addition, the membership registration of the consumer for receiving the electronic receipt service is performed as follows, for example. FIG. 2 is a transition diagram showing an example of transition of screens in consumer member registration. The consumer sends an empty mail from the mobile terminal 8 to the member management server (not shown) through the network 5. The member management server transmits a URL (Uniform Resource Locator) indicating a page for member registration to the received mail address. The consumer accesses the URL indicating the page for member registration from the portable terminal 8, displays the input screen H (see FIG. 2A), and inputs items necessary for member registration. The input confirmation screen I is displayed on the mobile terminal 8 after the end of the input of necessary items by the consumer (see FIG. 2B). Then, after the input is confirmed by the consumer, the member registration for the member master is executed. After that, the member management server delivers a member registration completion mail including the member code and the password to the mobile terminal 8. Thereby, the member registration is completed. FIG. 2C shows a registration completion screen J displayed on the mobile terminal 8 after the registration is completed. The registration completion screen J is provided with a "display top screen" button B10. When the consumer operates the "display top screen" button B10, the portable terminal 8 displays the top screen K shown in FIG. 2D.

  In the electronic receipt system having such a configuration, the electronic receipt information indicating the contents of the payment generated by performing the merchandise sales data processing in the POS terminal 2 of the store 1 is transmitted via the electronic receipt server 6 via the network 5 and the electronic receipt information. The electronic receipt information is transmitted to the receipt management server 9, and the electronic receipt information is transmitted from the electronic receipt management server 9 to the portable terminal 8 of the member. The member can display the electronic receipt information on the display unit of the mobile terminal 8 and check the contents. Further, the electronic receipt management server 9 makes the electronic receipt information public on the Web. By designating the URL, the mobile terminal 8 having the Web browser installed therein can download the electronic receipt information published on the Web to the mobile terminal 8 and browse it with the Web browser. Note that application software for browsing the electronic receipt information may be installed in the mobile terminal 8 and may be browsed.

  The mobile terminal 8 stores the member code and the password acquired by the consumer as described above in the storage unit 13 (see FIG. 3) or the like. As a method of outputting the member code stored in this manner, there are a bar code display, a two-dimensional code display, a transmission by information communication by NFC (Near Field Communication) which is a near field wireless communication, and the like.

  Furthermore, the association between the member code acquired by the consumer to receive the electronic receipt service and the existing company member card such as a point service operated by a company such as a chain store is linked to the POS terminal 2 of each retail store or each individual. May be realized by the portable terminal 8 described above.

  Here, an operation example of associating a member code acquired by a consumer with an existing corporate member card as described above will be described.

1. Example of Operation at POS Terminal 2 of Store 1 (1) First, a checker operating the POS terminal 2 checks whether or not to execute an electronic receipt service at the time of merchandise registration (payment) and whether or not a point card is present. When implementing the electronic receipt service, the consumer presents the mobile terminal 8 and the point card.
(2) The checker reads the member code stored in the portable terminal 8 and the corporate member code of the point card, respectively. Here, the reading of the member code stored in the mobile terminal 8 depends on the I / O provided in the POS terminal 2, but the barcode, the two-dimensional code, the NFC and the like as described above are applied.
(3) The POS terminal 2 transmits the transaction, the member code read in (3) and the corporate member code of the point card to the electronic receipt management server 9.
(4) The electronic receipt management server 9 receives the information transmitted in (3), and performs electronic merchandise sales data processing on the POS terminal 2 of the store 1 to execute the electronic receipt information and the membership code indicating the contents of the payment generated. And the point member's corporate member code is transmitted at the same time for the first time, it is registered in the electronic receipt management server 9.

  Thereafter, the consumer can receive the service of the electronic receipt system and the service of giving points by presenting only the mobile terminal 8 or the point card.

2. Example of Operation in Mobile Terminal 8 (1) First, the consumer accesses a specific URL from the owned mobile terminal 8 or logs in to the point card registration menu from an application installed in the mobile terminal 8. The consumer inputs and selects a company that has issued a loyalty card to be registered. Next, the consumer inputs the corporate member code of the point card to be registered, confirms the number, presses the registration button, and transmits the registration contents to the electronic receipt management server 9. The input of the corporate member code can be performed by manual input, camera photographing, magnetic reading, or the like.
(2) The electronic receipt management server 9 receives the registration contents of the mobile terminal 8 in (1), checks the registered contents with the customer information of each company, and returns a display screen for confirmation to the mobile terminal 8 of the consumer.
(3) The consumer checks the confirmation display screen returned from the electronic receipt management server 9 and presses the consent button to complete the association between the membership code of the electronic receipt and the existing corporate membership card.

  As described above, by managing the service in the electronic receipt system and the service of granting points with the unique electronic receipt member code, a store that has a conventional point card can present the point card by presenting the point card. In a store that does not own the card, it is possible to receive the service of the electronic receipt system by presenting the mobile terminal 8. As a result, the member code of the electronic receipt can serve as the role of the HUB that associates each company member card of each company.

  In the following, including this point, the configuration of each unit that constructs the electronic receipt system of the present embodiment will be described.

  First, a configuration of a main part of the portable terminal 8 as an information processing apparatus will be described with reference to a block diagram of FIG. As shown in FIG. 3, the mobile terminal 8 is capable of reading and writing with a CPU (Central Processing Unit) 11 constituting a control unit main body, a memory 12 for temporarily storing data, and instructions from the CPU 11. A storage unit 13 for storing programs and data, a network interface 14 connected to various public networks including the network 5, a display unit 17 capable of displaying various information, an input unit 18 for operating the portable terminal 8, It is composed of a clock section 19 for measuring time. The input unit 18 is a touch panel stacked on the display unit 17 or a key provided on a housing.

  The storage unit 13 receives, from the electronic receipt management server 9, electronic receipt information generated after settlement by merchandise sales data processing, in addition to a Web browser for browsing various types of information (contents) published on the Web. The electronic receipt correspondence program P11 and the electronic receipt viewing program P12 for viewing the received electronic receipt information are installed in advance.

  In addition, the storage unit 13 stores a statistical information generation program P13 for generating statistical information obtained by statistically calculating electronic receipt information received from the electronic receipt server 6 of each company described below based on a company code and an industry / business type code. Is installed in advance.

  Further, a receipt information transfer program P14 for dividing the electronic receipt information and transferring the divided information to another person is installed in the storage unit 13 in advance.

  The electronic receipt-compatible program P11, the electronic receipt viewing program P12, the statistical information generation program P13, and the receipt information delegation program P14 that are executed by the mobile terminal 8 are installed in a CD-ROM format or in an executable format. It is provided by being recorded on a computer-readable recording medium such as a flexible disk (FD), a CD-R, and a DVD (Digital Versatile Disk).

  Also, the electronic receipt-compatible program P11, the electronic receipt browsing program P12, the statistical information generating program P13, and the receipt information delegating program P14 executed on the portable terminal 8 are stored on a computer connected to a network such as the Internet, It may be configured to be provided by being downloaded at. Further, the electronic receipt-compatible program P11, the electronic receipt browsing program P12, the statistical information generating program P13, and the receipt information delegating program P14 executed by the mobile terminal 8 may be provided or distributed via a network such as the Internet. .

  Next, a configuration of a main part of the POS terminal 2 which is a merchandise sales data processing device will be described with reference to a block diagram of FIG. As shown in FIG. 4, the POS terminal 2 has a CPU 21 constituting a control unit main body, a memory 22 for temporarily storing data, and can read and write with instructions from the CPU 21. A storage unit 23 to be stored, a network interface 24 connected to the in-store LAN 4, a printer interface 25 connected to a printer, an operator display unit 28 for displaying various information to an operator, a clock unit for measuring time 29, a customer display unit 30 for displaying various information to customers, an input unit 31 for operating the POS terminal 2, and the like. The input unit 31 is provided with a payment key 31a for executing a payment process on the input product information.

  In the storage unit 23, in addition to the POS number of the POS terminal 2, a company code (an identification code of a company that operates the store), an industry / business type code, a store code indicating the store 1 in which the POS terminal 2 is installed, An identification code management area 23a is reserved as an area for storing the information in advance. Here, the business type / business type code is a code (classification code) for distinguishing the business type / business type of the store 1, for example, as a convenience store, a supermarket, a department store, a pharmacy, a restaurant, a restaurant, and the like. It should be noted that such a business type / business type can be arbitrarily changed according to the user's preference. Note that the company code (the identification code of the company that operates the store) and the business type / business type code may be registered in the electronic receipt server 6.

  In addition, the storage unit 23 is not only software for executing various POS operations including merchandise sales data processing, but also electronically processed instead of a receipt or a receipt printed and issued at the time of merchandise sales data processing. An electronic receipt processing program P15 for processing electronic receipt information is installed in advance.

  The electronic receipt processing program P15 executed by the POS terminal 2 can be read by a computer such as a CD-ROM, a flexible disk (FD), a CD-R, and a DVD in an installable format or an executable format file. It is provided by being recorded on a recording medium.

  Further, the electronic receipt processing program P15 executed by the POS terminal 2 may be stored on a computer connected to a network such as the Internet and provided by being downloaded via the network. Further, the electronic receipt processing program P15 executed by the POS terminal 2 may be provided or distributed via a network such as the Internet.

  Next, the main configuration of the electronic receipt server 6 that functions as a receipt management server for a company and is provided in each company will be described with reference to the block diagram of FIG. The electronic receipt server 6 includes a CPU 41 constituting a control unit main body, a memory 42 for temporarily storing data, and a storage unit 43 which is readable and writable by instructions from the CPU 41 and stores programs and data. , And a network interface 44 connected to the network 5.

  In the storage unit 43, an electronic receipt management area 43a is secured as an area for storing electronic receipt information for each company operating a store. The electronic receipt information includes a company code (an identification code of the company that operates the store 1), an industry / business type code, a store code, a consumer member code, a POS number of the POS terminal 2, a receipt number, and product sales data. I have.

  In the electronic receipt management area 43a, a warranty management area 43a1 (guarantee information storage unit) for storing warranty information of a product requiring a warranty is secured. In the warranty management area 43a1, merchandise information, warranty period information, warranty regulation information, manufacturer contact information, and the like are stored for each product to be warranted.

  In the storage unit 43, an electronic receipt management program P1 for managing electronic receipt information received from the POS terminal 2 of each store 1 in the electronic receipt management area 43a is installed in advance.

  In addition, the storage unit 43 stores the information receipt program P2 for transmitting the electronic receipt information managed in the electronic receipt management area 43a to the electronic receipt management server 9 and the electronic receipt information received from the POS terminal 2. A warranty management program P16 for searching the warranty management area 43a1, determining whether warranty information is stored in the warranty management area 43a1, and transmitting the warranty information determined to be stored to the electronic receipt management server 9. Is also installed in advance.

  Further, the storage unit 43 is provided with an information management area 43b for storing various types of additional information associated with desired products, members, companies, and stores. Here, the additional information is access information such as a URL linking to a homepage associated with a corporate campaign, a URL linking to a homepage associated with a corporate CM, and a URL linking to a corporate coupon.

  The electronic receipt management program P1 and the information transmission program P2 executed by the electronic receipt server 6 are files in an installable format or an executable format, such as a CD-ROM, a flexible disk (FD), a CD-R, and a DVD. Provided on a computer-readable recording medium.

  Further, the electronic receipt management program P1 and the information transmission program P2 executed by the electronic receipt server 6 are stored on a computer connected to a network such as the Internet, and provided by being downloaded via the network. Is also good. Further, the electronic receipt management program P1 and the information transmission program P2 executed by the electronic receipt server 6 may be provided or distributed via a network such as the Internet.

  Next, the main configuration of the electronic receipt management server 9 functioning as a customer receipt management server will be described with reference to the block diagram of FIG. The electronic receipt management server 9 includes a CPU 51 constituting a control unit main body, a memory 52 for temporarily storing data, and a storage unit that can be read and written by instructions from the CPU 51 and stores programs, data, and the like. 53, a network interface 54 connected to the network 5, and the like.

  In the storage unit 53, an electronic receipt management area 53a is secured as an area for collectively storing electronic receipt information of various companies operating the store 1. More specifically, the electronic receipt management area 53a manages electronic receipt information and additional information of various companies operating the store 1 for each member. The electronic receipt information includes a member code, a company code (an identification code of a company that operates the store 1), a store code, a POS number of the POS terminal 2, a receipt number, product sales data, additional information, and the like.

  In the storage unit 53, a warranty information storage unit 53b is secured. The warranty information storage unit 53b stores the warranty information transmitted from the electronic receipt server 6 in association with the guaranteed product information. The warranty information storage unit 53b stores, for each product, product information of a product for which a warranty is issued, warranty period information, warranty definition information, manufacturer contact information, and the like, as warranty information. The warranty information storage unit 53b stores the date when the warranty information was received from the electronic receipt server 6. Based on the received date and the warranty period information, it is determined whether it is within the warranty period described later.

  In the storage unit 53, an electronic receipt management program P3 for managing the additional information and the electronic receipt information received from the electronic receipt server 6 of each company in the electronic receipt management area 53a is installed in advance.

  The storage unit 53 manages the information transmission program P4 for transmitting the electronic receipt information and the additional information of the desired product to the portable terminal 8 and the warranty information transmitted from the electronic receipt server 6, and is queried. A warranty management program P17 for determining whether the warranty information is within the warranty period and transmitting the warranty information to the portable terminal 8 is installed in advance.

  The electronic receipt management program P3 and the information transmission program P4 executed by the electronic receipt management server 9 are files in an installable format or an executable format, such as CD-ROM, flexible disk (FD), CD-R, and DVD. And provided on a computer-readable recording medium such as a computer.

  Further, the electronic receipt management program P3 and the information transmission program P4 executed by the electronic receipt management server 9 are stored on a computer connected to a network such as the Internet, and provided by being downloaded via the network. May be. Also, the electronic receipt management program P3 and the information transmission program P4 executed by the electronic receipt management server 9 may be provided or distributed via a network such as the Internet.

  Next, the operation of each unit configuring the system of the present embodiment will be described.

  First, the electronic receipt processing executed by the CPU 21 of the POS terminal 2 operating according to the electronic receipt processing program P15 will be described with reference to the functional block diagram shown in FIG. 7 and the flowchart shown in FIG.

  As shown in FIG. 7, the electronic receipt processing program P15 executed by the POS terminal 2 has a module configuration including an electronic receipt generation unit 26 that functions as an electronic receipt generation unit and a transmission unit 27 that functions as a transmission unit. . As the actual hardware, the CPU 21 reads out and executes the electronic receipt processing program P15 from the storage unit 23, and the above-described units are loaded on the memory 22, and the electronic receipt generation unit 26 and the transmission unit 27 are generated on the memory 22. It has become so.

  The electronic receipt generation unit 26 includes a company code indicating a company that operates the store 1, and converts electronic receipt information that is electronically processed in place of a receipt or a receipt printed and printed at the time of product sales data processing to a consumer. Generated in association with the member code.

  The transmission unit 27 transmits the electronic receipt information generated by the electronic receipt generation unit 26 to the electronic receipt server 6 that manages the electronic receipt information in company units according to the company code.

  Next, merchandise information processing and settlement processing in the POS terminal 2 will be described with reference to the flowchart in FIG. The merchandise information processing refers to reading out a merchandise name, a price, and the like from a merchandise master based on input merchandise information on a purchased merchandise, and performing display, storage, and other processing. The settlement process is to calculate the total amount based on the input product information, and to process deposit input, change amount calculation, receipt printing and issuance, and the like. The settlement process is executed by the CPU 21 when the settlement key 31a provided on the input unit 31 is operated.

  The CPU 21 of the POS terminal 2 determines whether the payment key 31a has been operated (step S11). If it is determined that the operation has been performed (Yes in step S11), the CPU 21 determines whether the issuance of an electronic receipt has been instructed (step S12).

In order for the member to indicate the electronic receipt issuance instruction, for example, the following method can be considered.
1. The clerk operates an “electronic receipt issuance” button provided on the input unit 31 (for example, a keyboard) of the POS terminal 2.
2. A consumer as a member displays a barcode including a trigger code on the display unit 17 of the mobile terminal 8, and a clerk reads the barcode using the input unit 31 (for example, a barcode scanner) of the POS terminal 2.
3. The consumer as a member operates an “electronic receipt issuance” button displayed on the customer display unit 30 so as to be pressed.
4. The consumer as a member displays a barcode including a trigger code on the display unit 17 of the mobile terminal 8, and the consumer as a member himself enters the input unit 31 of the POS terminal 2 (for example, a barcode scanner (for product registration). Scanner that is different from the scanner used is preferable)).
5. The consumer who is a member presents the corporate member card for receiving the point service, and reads the member code of the corporate member card using the input unit 31 (for example, a barcode scanner, a magnetic card reader, or NFC) of the POS terminal 2. If the member code of the electronic receipt is associated with the read member code, it is determined that an electronic receipt issuance instruction has been issued.

  When it is determined that issuance of an electronic receipt has been instructed (Yes in step S12), the CPU 21 (electronic receipt generation unit 26) generates electronic receipt information based on the product information and the settlement information (step S13). The CPU 21 stores, in the memory 22, a company code (an identification code of the company that operates the store 1), an industry / business type code, a store code, a consumer member code, a POS number of the POS terminal 2, a receipt number, and the like, in addition to the product information. The electronic receipt information is extracted from the provided product sales data management area and electronic receipt information is generated based on the information. Then, the CPU 21 (the transmitting unit 27) transmits the generated electronic receipt information to the electronic receipt server 6 in association with the consumer's member code (step S14).

  If the CPU 21 determines in step S12 that the issuance of an electronic receipt has not been instructed (No in step S12), the CPU 21 generates receipt information based on the product information and the settlement information, and transmits the generated receipt information to the printer interface 25. Then, an instruction to issue a receipt is issued (step S21). The printer connected to the printer interface 25 prints receipt information and issues a receipt.

  Next, the CPU 21 inquires of the electronic receipt server 6 for warranty information (step S22). Then, the CPU 21 determines whether or not the warranty information for the inquiry has been received from the electronic receipt server 6 (step S23). If it is determined that it has been received (Yes in step S23), the CPU 21 transmits the received warranty information to the printer interface 25, and instructs the issuance of a warranty (step S24). The printer connected to the printer interface 25 prints the warranty information and issues a warranty. If there is no warranty information as a result of the warranty information inquiry, the CPU 21 determines that the warranty information is not received (No in step S23), and the CPU 21 terminates the processing as it is.

  If it is determined in step S11 that the settlement key 31a has not been operated (No in step S11), the CPU 21 determines whether or not product information has been input (step S31). When it is determined that the product information has been input (Yes in step S31), the CPU 21 executes product information processing (step S32). If it is determined that the merchandise information has not been input (No in step S31), the CPU 21 ends the process.

When the CPU 21 of the POS terminal 2 goes offline when transmitting the product information (transaction data) to the headquarters server, the following measures are taken to avoid the failure.
1. Automatic execution of retry transmission 2.1. If it is not possible to respond, the product transaction data (transaction data) is stored until the online restoration, and transmitted to the headquarters server after the online restoration. In this case, the CPU 21 of the POS terminal 2 displays a message such as “Commodity transaction data (transaction data) will be transmitted later” on the operator display unit 28.

  Next, the flow of an electronic receipt management process executed by the CPU 41 of the electronic receipt server 6 operating according to the electronic receipt management program P1 and an information transmission process executed by operating according to the information transmission program P2 are shown in FIG. This will be described with reference to the functional block diagram shown in FIG.

  As shown in FIG. 9, the electronic receipt management program P1 executed by the electronic receipt server 6 includes a receiving unit 61 that functions as a receiving unit. The warranty management program P16 executed by the electronic receipt server 6 includes a warranty presence / absence determining unit 62 functioning as a warranty presence determining unit and a transmitting unit 63 functioning as a transmitting unit. As the actual hardware, the CPU 41 reads out the electronic receipt management program P1 and the warranty management program P16 from the storage unit 43 and executes them, whereby the above units are loaded on the memory 42, and the reception unit 61 and the warranty presence / absence determination unit 62 and a transmission unit 63 are generated on the memory 42.

  The receiving unit 61 receives electronic receipt information related to merchandise sales data.

  The warranty presence / absence determining unit 62 determines whether warranty information is stored in the warranty information storage unit in accordance with the electronic receipt information received by the receiving unit 61.

  When the warranty presence determination unit 62 determines that the warranty information is not stored, the transmission unit 63 transmits the electronic receipt information received by the reception unit 61 to the electronic receipt management server 9 that collectively manages the electronic receipt information. When the warranty presence / absence determining unit 62 determines that the warranty information is stored, the warranty information is associated with the electronic receipt information and transmitted to the electronic receipt management server 9.

  In the flowchart of FIG. 10, the CPU 41 (receiving unit 61) of the electronic receipt server 6 determines whether the electronic receipt information transmitted from the POS terminal 2 has been received via the network interface 44 (Step S41). . If it is determined that the information has been received (Yes in step S41), the CPU 41 stores it as electronic receipt information for each company in the electronic receipt management area 43a of the storage unit 43 (step S42).

  Next, the CPU 41 searches whether the product information included in the received electronic receipt information includes product information for which a warranty is to be issued (step S43). In step S43, the CPU 41 searches whether the warranty information for the product information included in the received electronic receipt information is stored in the warranty management area 43a1. If it is stored, the warranty information is read from the warranty management area 43a1.

  Next, the CPU 41 (guarantee certificate presence / absence determining unit 62) determines whether there is warranty certificate information based on the search result (step S44). If it is determined that there is (YES in step S44), the CPU 41 stores the read warranty information in the electronic receipt management area 43a of the storage unit 43 in association with the stored electronic receipt information (step S45). If it is determined that there is no warranty information (No in step S44), the CPU 41 ends the process.

  If the CPU 41 determines that the electronic receipt information has not been received (No in step S41), the CPU 41 transmits the electronic receipt information and the warranty information stored in the electronic receipt management area 43a to the electronic receipt management server 9 at the timing. It is determined whether or not there is (step S51). The CPU 41 determines that the transmission timing is reached when a predetermined time has come or at predetermined time intervals. If it is determined that it is the transmission timing (Yes in step S51), the CPU 41 (transmitting unit 63) transmits the electronic receipt information and the warranty information stored in the electronic receipt management area 43a to the electronic receipt management server 9 (step S52). .

  If it is determined in step S51 that it is not time to transmit the electronic receipt information or the warranty information to the electronic receipt management server 9 (No in step S51), the CPU 41 determines whether the POS terminal 2 has inquired the warranty information in step S22. It is determined (step S61). The determination as to whether or not the inquiry has been made is made based on whether or not the inquiry command and the product information of the purchased product have been received from the POS terminal 2. If it is determined that there is an inquiry (Yes in step S61), the CPU 41 searches whether or not the warranty information is stored in the warranty management area 43a1 (step S62). If it is stored, the warranty information is read from the warranty management area 43a1.

  Next, the CPU 41 determines whether there is warranty information based on the search result (step S63). If it is determined that there is such information (Yes in step S63), the CPU 41 transmits the read warranty information to the POS terminal 2 that has made the inquiry (step S64). When it is determined that there is no inquiry about the warranty information (No in step S61), and when it is determined that there is no warranty information (No in step S63), the CPU 41 ends the process as it is.

  The CPU 21 (electronic receipt generation unit 26) of the POS terminal 2 generates electronic receipt information and transmits it to the electronic receipt server 6, but the present invention is not limited to this. For example, the CPU 21 of the POS terminal 2 stores a store code, a consumer member code, a POS number of the POS terminal 2, a receipt number, and a product based on information of the product registered at the time of payment by the product sales data processing and payment information. The sales data and the like may be transmitted to the electronic receipt server 6, and the CPU 41 of the electronic receipt server 6 may generate electronic receipt information by adding a company code, a business type / business type code, and the like.

  Next, an electronic receipt management process executed by the CPU 51 of the electronic receipt management server 9 operating according to the electronic receipt management program P3, a merchandise information transmission process executed by operating according to the information transmission program P4, and a warranty management program The flow of the warranty management process executed by operating according to P17 will be described with reference to the functional block diagram shown in FIG. 11 and the flowchart shown in FIG.

  As shown in FIG. 11, the electronic receipt management program P3, the information transmission program P4, and the warranty management program P17 executed by the electronic receipt management server 9 function as a receiving unit 91 functioning as a receiving unit and an electronic receipt batch management unit. Electronic receipt collective management unit 92, warranty information management unit 93 functioning as warranty information management means, electronic receipt transmission unit 94 functioning as electronic receipt transmission means, warranty information transmission unit 95 functioning as warranty information transmission means, warranty presence information transmission It has a module configuration including a warranty presence information transmitting unit 96 functioning as a means and a warranty period determining unit 97 functioning as a warranty period determining unit. As the actual hardware, the CPU 51 reads out the electronic receipt management program P3, the information transmission program P4, and the warranty management program P17 from the storage unit 53 and executes them, so that the above units are loaded on the memory 52, and the reception unit 91, the electronic receipt A collective management section 92, a warranty information management section 93, an electronic receipt transmission section 94, a warranty information transmission section 95, a warranty presence information transmission section 96, and a warranty period determination section 97 are generated in the memory 52.

  The receiving unit 91 receives electronic receipt information related to merchandise sales data.

  The electronic receipt batch management unit 92 manages a company code indicating a company and electronic receipt information associated with the plurality of company codes received by the reception unit 91.

  The warranty information management unit 93 manages the warranty information of the product together with the managed electronic receipt information.

  The electronic receipt transmission unit 94 transmits electronic receipt information that is associated with the member code and includes at least one or more company codes to the information processing device associated with the consumer's member code.

  When the received electronic receipt information includes the product information of the product for which the warranty is issued, the warranty information transmitting unit 95 transmits the managed warranty information to the information processing device in association with the consumer member code. Make it possible.

  The guarantee presence information transmitting unit 96 transmits information indicating the presence of the guarantee to the information processing device.

  The warranty period determination unit 97 determines the warranty of the product based on the warranty information (information on the date when the warranty information was transmitted from the electronic receipt server 6 and the warranty period information) managed by the warranty information management unit 93. It is determined whether it is within.

  As shown in FIG. 12, the CPU 51 (reception unit 91) of the electronic receipt management server 9 determines whether the electronic receipt information and the additional information transmitted from the electronic receipt server 6 of each company have been received via the network interface 54. Is determined (step S71).

  If it is determined that the electronic receipt information and the additional information have been received (Yes in step S71), the CPU 51 of the electronic receipt management server 9 determines whether warranty information is associated (step S72). The warranty information is associated in step S45 as a process of the electronic receipt server 6.

  If it is determined that they are associated (Yes in step S72), the CPU 51 (the electronic receipt collective management unit 92 and the warranty information management unit 93) stores the electronic receipt information in the electronic receipt management area 53a and stores the warranty information. The warranty information is stored in the unit 53b (step S73). The CPU 51 associates the electronic receipt information stored in the electronic receipt management area 53a with the warranty information stored in the warranty information storage unit 53b. The CPU 51 stores, in the electronic receipt management area 53a, electronic receipt information, a flag indicating that warranty information exists, and an address of the warranty information storage unit 53b in which the warranty information is stored. The CPU 51 stores the warranty information and the address of the electronic receipt management area 53a where the electronic receipt information is stored in the warranty information storage unit 53b.

  Then, the CPU 51 (the electronic receipt transmitting unit 94 and the warranty presence information transmitting unit 96) transmits the received electronic receipt information and the information indicating the presence of the warranty information to the portable terminal 8 specified by the member code received at the same time in step S71. It transmits (step S74). The information indicating the existence of the warranty information is, for example, image information of an operation key on which character information of “guarantee” is displayed, image information of an operation key on which a mark indicating the existence of the warranty is displayed, and the like. The information indicating the existence of the warranty information may be any information as long as a person who looks at the display of the portable terminal 8 can recognize that the warranty exists in the product.

  If it is determined in step S72 that the warranty information is not associated (No in step S72), the CPU 51 (the electronic receipt collective management unit 92) stores the received electronic receipt information in the electronic receipt management area 53a. (Step S75). Then, the CPU 51 (the electronic receipt transmitting unit 94) transmits the stored electronic receipt information to the mobile terminal 8 specified by the member code received at the same time in step S71 (step S76).

  When the CPU 51 determines in step S71 that the electronic receipt information and the additional information have not been received (No in step S71), the CPU 51 determines whether the portable terminal 8 has referred to the electronic receipt information (step S71). Step S81). If it is determined that the electronic receipt information has been inquired from the mobile terminal 8 (Yes in step S81), the CPU 51 searches the electronic receipt management area 53a, and stores the electronic receipt information inquired from the electronic receipt management area 53a. It is extracted (step S82).

  Then, the CPU 51 determines whether warranty information is associated with the extracted electronic receipt information (step S83). This determination is made by storing the extracted electronic receipt information in association with a flag indicating that warranty information is present, or by storing the associated electronic receipt information in association with the address of the warranty information storage unit 53b in which the warranty information is stored. Or not. When the extracted electronic receipt information is stored in association with a flag indicating that warranty information exists, or when the address of the warranty information storage unit 53b in which the warranty information is stored is stored in association with it. Determines that the warranty information is associated.

  When the CPU 51 determines that the warranty information is associated with the extracted electronic receipt information (Yes in step S83), the CPU 51 executes the process of step S74. If the CPU 51 determines that the warranty information is not associated with the extracted electronic receipt information (No in step S83), the CPU 51 executes the processing in step S76.

  If it is determined that the inquiry is not an electronic receipt information inquiry from the mobile terminal 8 (No in step S81), the CPU 51 determines whether there is an inquiry from the mobile terminal 8 for warranty information (step S91). When the CPU 51 determines that there is no inquiry for warranty information from the mobile terminal 8 (No in step S91), the CPU 51 ends the processing as it is. If the CPU 51 determines that there is an inquiry for warranty information from the mobile terminal 8 (Yes in step S91), the CPU 51 (guarantee period determining unit 97) checks the warranty information storage unit 53b (step S92), and It is determined whether or not the warranty information is within the warranty period (step S93).

  Whether or not it is within the warranty period is determined from the date and time when the warranty information was transmitted from the electronic receipt server 6 and the warranty period stored in the warranty information storage unit 53b. That is, if the date on which the warranty information is queried does not exceed the date on which the warranty information was sent from the electronic receipt server 6 plus the warranty period, the CPU 51 determines whether the product specified by the warranty information Determines that it is within the warranty period. If the date on which the warranty information is inquired exceeds the date obtained by adding the warranty period to the date on which the warranty information was transmitted from the electronic receipt server 6, the CPU 51 sets the product designated by the warranty information on the date. Determines that the warranty period has expired.

  When the CPU 51 determines that the warranty information for which the inquiry has been made is within the warranty information warranty period (Yes in step S93), the CPU 51 (guarantee information transmission unit 95) sends the extracted warranty information to the inquiry list. It transmits to the portable terminal 8 (step S94). If the CPU 51 determines that the warranty information information for which the inquiry has been made has exceeded the warranty information warranty period (No in step S93), the CPU 51 determines that the warranty information has exceeded the warranty period. A message indicating that transmission is not possible is transmitted to the portable terminal 8 having the inquiry (step S95).

  Next, the flow of an electronic receipt receiving process executed by the CPU 11 of the portable terminal 8 operating according to the electronic receipt correspondence program P11 and an electronic receipt browsing process executed by operating according to the electronic receipt browsing program P12 are shown in FIG. This will be described with reference to a functional block diagram shown in FIG. 13 and a flowchart shown in FIG.

  As shown in FIG. 13, the electronic receipt correspondence program P11 and the electronic receipt browsing program P12 executed on the mobile terminal 8 are a member association unit 81 functioning as a member association unit and an electronic receipt reception unit functioning as an electronic receipt reception unit. It has a module configuration including a section 82, a warranty information receiving section 83 functioning as warranty information receiving means, an electronic receipt display section 84 functioning as electronic receipt display means, and a warranty information display section 85 functioning as warranty information displaying means. As the actual hardware, the CPU 11 reads out the electronic receipt correspondence program P11 and the electronic receipt browsing program P12 from the storage unit 13 and executes them, so that the respective units are loaded on the memory 12, and the member association unit 81, the electronic receipt reception unit 82, a warranty information receiving unit 83, an electronic receipt display unit 84, and a warranty information display unit 85 are generated on the memory 12.

  The member association unit 81 associates a member code of a predetermined consumer.

  The electronic receipt receiving unit 82 receives electronic receipt information associated with the member code and including at least one or more company codes from the electronic receipt management server 9 that collectively manages the electronic receipt information.

  The warranty information receiving unit 83 receives the warranty information associated with the electronic receipt information.

  The electronic receipt display unit 84 displays the electronic receipt information received by the electronic receipt reception unit 82 on the display unit 17 in a company code unit. When the information indicating the existence of the warranty information is received, the image information of the warranty key 80 (see FIG. 20) is displayed.

  When the warranty information receiving unit 83 receives the warranty information, the warranty information display unit 85 displays the warranty information together with the electronic receipt information.

  As shown in FIG. 14, first, the CPU 11 (member association unit 81) of the mobile terminal 8 accesses the electronic receipt management server 9 and executes an authentication process by inputting a member code and a password (step S101). Thereby, the portable terminal 8 is associated with a predetermined consumer member code.

  After the authentication, the CPU 11 (electronic receipt receiving unit 82) of the mobile terminal 8 receives the additional information and the electronic receipt information managed in the electronic receipt management area 53a corresponding to the input member code (step S102). . The additional information and the electronic receipt information may be received by electronic mail. Further, the CPU 11 receives information indicating the existence of the guarantee.

  Next, the CPU 11 (electronic receipt display unit 84) of the portable terminal 8 displays a list of purchase dates included in the electronic receipt information on the display unit 17 (step S103). By displaying the purchase date in a list on the display unit 17 in this manner, the mobile terminal 8 prompts the user who is a consumer to select information.

  FIG. 15 is a front view showing a display example X on the display unit 17 of the mobile terminal 8. As shown in FIG. 15, display example X is a list in which a user who owns the mobile terminal 8 who has accessed the electronic receipt management server 9 has made a list in a calendar format by changing colors on days when shopping at stores of various companies. is there. Further, the CPU 11 (electronic receipt display unit 84) of the mobile terminal 8 performs display so that a desired day can be selected with a cursor following the input of the input unit 18 from among the days displayed in a list by changing colors.

  As shown in FIG. 15, the display example X is provided with a search window A for specifying a language or a keyword as a search key. The CPU 11 of the mobile terminal 8 may narrow down the electronic receipt information including the language and the keyword specified in the search window A.

  In addition, as shown in FIG. 15, the display example X has a “receipt inquiry” button B1 for confirming after selecting a desired date with the cursor. The CPU 11 of the mobile terminal 8 may determine that the user has made a selection only by tapping the desired date, or may select the selection when the user operates the “receipt inquiry” button B1 after tapping the desired date. You may make it judge that it did.

  Further, as shown in FIG. 15, the display example X has a “campaign” button B2 for transitioning to an application type campaign page.

  FIG. 16 is a modification of the display example X. In a display example X shown in FIG. 16, the mark of the store of the company is attached to the day when the user who owns the mobile terminal 8 who accessed the electronic receipt management server 9 shopped at the store of the various company. Thereby, it is possible to intuitively grasp the shop where the purchase has been made. That is, according to the display example X shown in FIG. 16, it is possible to easily know information about which company's store frequently performs shopping. In order to display the store mark M, a table is prepared in which the mark is previously associated with a company code included in the electronic receipt information.

  The CPU 11 (the electronic receipt display unit 84) of the mobile terminal 8 determines whether the user taps and selects a desired day (step S104). It waits until it is selected (No in step S104), and if it is determined that it has been selected (Yes in step S104), the electronic receipt information corresponding to the selected day is displayed on the display unit 17 (step S105). The CPU 11 displays the image information of the warranty key 80, which is information indicating the presence of the warranty, at the right side of the product price of the corresponding product.

  FIG. 17 is a front view showing a display example Y on the mobile terminal. As shown in FIG. 17, a display example Y is a list of stores of various companies where the user who owns the mobile terminal 8 who has accessed the electronic receipt management server 9 has shopped by day. More specifically, the display example Y is displayed in chronological order in the order in which the electronic receipt information is received, and displays a company mark, a transaction time, a company name, and a store name. Further, the CPU 11 (electronic receipt display unit 84) of the mobile terminal 8 displays so that a desired daily store can be selected with a cursor following the input of the input unit 18 from the daily store information displayed in the list. I do.

  FIG. 18 is a modification of the display example Y. In the display example Y of FIG. 18, a “time bar” in which the time is displayed at regular time intervals is arranged. In the example shown in FIG. 18, the time interval is one hour. Since the electronic receipt information is displayed at fixed time intervals in this way, the situation of the blank time when the electronic receipt information is not displayed is grasped, and the image of the time when there is no electronic receipt information, that is, when the shop is not shopping is imaged. It is easier.

  FIG. 19 is also a modification of the display example Y. In the display example Y of FIG. 19, by touching the company mark of the display example Y, only the use histories of the stores of the specific company are sorted in chronological order and displayed in a list. By displaying only a list of stores of frequently used companies in this manner, it is easy to grasp the usage status.

  The CPU 11 (electronic receipt display unit 84) of the mobile terminal 8 determines whether or not the user has selected a desired daily shop (step S106). The CPU 11 waits until a selection is made (No in step S106), and when it is determined that the selection is made (Yes in step S106), the CPU 11 displays the electronic receipt information corresponding to the selected shop by day on the display unit 17 (step S106). S107). The CPU 11 displays the image information of the warranty key 80, which is information indicating the presence of the warranty, at the right side of the product price of the corresponding product.

  FIG. 20 is a front view showing a display example Z on the display unit 17 of the mobile terminal 8. As shown in FIG. 20, a display example Z is a display of electronic receipt information of a desired store on a desired day on which a user who has owned the portable terminal 8 who has accessed the electronic receipt management server 9 made a shopping. The display example Z has the same layout as a paper receipt by analyzing the electronic receipt information, and includes a product a or various types of additional information associated with the product with a cursor that follows the input of the input unit 18 therein. Can be focused on the icon b (in FIG. 20, a button-shaped icon of “Apply”).

The screen display image does not necessarily need to be a receipt image. However, the electronic receipt information replaces the paper receipt information and is electronic merchandise purchase proof information for proving that the merchandise has been purchased. In display example Z, the following information is displayed for use when presenting merchandise purchase proof information to a store when there is a return.
・ Store name ・ Date and time of purchase ・ Details of purchased goods ・ Total sales amount ・ Custody amount ・ Change amount ・ Checkout number ・ Transaction number ・ Warranty key

  As shown in FIG. 20, the warranty key 80, which is a kind of icon, corresponds to the associated product information when information indicating that a warranty is present among the products displayed in the purchased product details is received. Is displayed on the display unit 17. The warranty key 80 is displayed at a position on the right side of the product price. The warranty key 80 is image information of operation keys. The guarantee key 80 is displayed together with, for example, the letters “guarantee”. In FIG. 20, it is shown that a guarantee exists for "product A". It indicates that there is no warranty for "product B", "product C", and "product D". The displayed warranty key 80 can be operated by a person touching the display screen. When the warranty key 80 is operated, inquiry information of warranty information relating to the product information is transmitted to the electronic receipt management server 9.

  FIG. 21 shows an example of the warranty information 80 a received from the electronic receipt management server 9 and displayed on the display unit 17 when the warranty key 80 is operated and warranty information is referred from the mobile terminal 8. As the warranty information 80a, in addition to a display indicating that the displayed information is a warranty, customer information, product information 80b of the purchased product, a warranty period 80c, a warranty rule 80d that defines conditions and contracts to be guaranteed, and a warranty is issued The manufacturer's contact information (e-mail address, etc.) 80e is displayed. The contact information is operably displayed, and the user can access the manufacturer's homepage by operating the contact information. In addition, the displayed warranty information can be downloaded to the portable terminal 8 and stored.

  Here, an outline of the return process will be described. As described above, the consumer can refer to past electronic receipt information using his / her member code as a key.

  In the return processing according to the present embodiment, the electronic receipt information is displayed on the display unit 17 of the mobile terminal 8 to confirm the return, or the previously printed receipt information is confirmed, as in the case of the return processing using a paper receipt. Return the product.

1. The consumer causes the display unit 17 of the mobile terminal 8 to display the target electronic receipt information together with the product to be returned, and presents it to the store.
2. The clerk performs a journal search based on the sales date and time, the cash register number, and the transaction number from the presented electronic receipt information, and confirms the transaction contents.
3. The clerk operates the POS terminal 2 to perform a return process.
4. After executing the return process, the CPU 21 of the POS terminal 2 updates the electronic receipt information managed in the electronic receipt management area 43a of the electronic receipt server 6 because it is necessary to invalidate the original electronic receipt information.
5. The CPU 21 of the POS terminal 2 issues electronic receipt information at the time of return.
6. In addition, the electronic receipt server 6 updates the electronic receipt information managed in the electronic receipt management area 53a of the electronic receipt management server 9 functioning as a customer receipt management server, and invalidates the original electronic receipt information. After that, the electronic receipt server 6 updates the electronic receipt management area 53a of the electronic receipt management server 9 with the electronic receipt information at the time of return, and stores the updated information.

  Here, the CPU 11 determines whether or not the user has selected an appropriate product or an icon associated with the product (step S108). If it is determined that the icon has been selected (Yes in step S108), the CPU 11 determines whether the selected icon is the warranty key 80 (step S109). If it is determined that the key is the guarantee key 80 (Yes in step S109), the CPU 11 (guarantee information receiving unit 83) determines whether warranty information has been received from the electronic receipt management server 9 (step S110). The CPU 11 (warranty information display unit 85) displays the received warranty information on the display unit 17 of the portable terminal 8 when it waits for reception (No in step S110) and determines that it has been received (Yes in step S110). (Step S111). Details of the warranty information displayed on the display unit 17 will be described later with reference to FIG. If the warranty period has expired due to the warranty period being exceeded, the CPU 11 displays a message indicating that the warranty period has expired.

  If it is determined that the selected key is not the warranty key 80 (No in step S109), the CPU 11 determines whether information regarding the selected icon has been received (step S112). The CPU 11 waits until the information is received (No in step S112), and when it is determined that the information is received (Yes in step S112), the CPU 11 displays the received information on the display unit 17 of the mobile terminal 8 (step S113).

  For example, when a homepage associated with a product is set as the product information link as access information for the product a, a homepage associated with the product is displayed on the display unit 17 when a desired product is selected. You.

  If a homepage associated with the application campaign is set as access information for the button-shaped icon “b” of “Apply”, when the “Apply” button is selected, the link to the “Apply” button is made. The applied campaign page is displayed on the display unit 17.

  When a homepage associated with a CM is set as access information for a banner c, which is a type of icon, when the banner c is selected, the CM associated with the banner c is displayed on the display unit 17. Will be displayed.

  After displaying the warranty information and other information on the display unit 17 and when it is determined in step S108 that there is no selection of a product or an icon (No in step S108), the CPU 11 ends the process of the mobile terminal 8. It is determined whether or not it has been performed (step S114). If it is determined that the processing has been completed (Yes in step S114), the CPU 11 ends the processing. If it is determined that the processing has not been completed (No in step S114), the CPU 11 returns to the processing in step S108.

  Further, as described in step S102 of FIG. 14 described above, instead of accessing the electronic receipt management server 9 from the mobile terminal 8, the mobile terminal 8 receives the electronic receipt information and the additional information from the electronic receipt management server 9. The case will also be described with reference to the flowchart in FIG.

  The CPU 11 (electronic receipt receiving unit 82) of the mobile terminal 8 receives the electronic receipt information and the additional information from the electronic receipt management server 9 (Step S121).

  Thereafter, the CPU 11 of the mobile terminal 8 determines whether the electronic receipt viewing program P12 has been activated (Step S122). The CPU 11 (electronic receipt display unit 84) of the portable terminal 8 waits for the activation (No in step S122), and determines that the electronic receipt has been activated (Yes in step S122). The information is displayed in association with the company code (step S123).

  FIG. 23 is a front view illustrating a display transition example on the display unit 17 of the mobile terminal 8. In a display example O shown in FIG. 23, electronic receipt information is arranged and displayed in company code units in the order received from the electronic receipt management server 9. In the display example O shown in FIG. 23, one piece of electronic receipt information can be selected by a flick operation (sliding left and right of a finger) and touch on the input unit 18 (the touch panel stacked on the display unit 17). . Further, on the electronic receipt to which the coupon information has been added, as shown in a display example O shown in FIG. 23, a message "I have a coupon" is displayed as additional information.

  When one piece of electronic receipt information is selected, the selected electronic receipt information is displayed on the display unit 17 of the mobile terminal 8 as shown in a display example P shown in FIG. The display example P has the same layout as the paper receipt by analyzing the electronic receipt information, and allows the input unit 18 (the touch panel stacked on the display unit 17) to be scrolled therein. Further, it is possible to operate an icon b (in FIG. 23, a button-shaped icon called “coupon information”) representing various types of additional information associated with the product via the input unit 18 (the touch panel stacked on the display unit 17). is there.

  Next, a flow of a statistical information generation process executed by the CPU 11 of the mobile terminal 8 operating according to the statistical information generation program P13 will be described with reference to a flowchart shown in FIG.

  The CPU 11 of the mobile terminal 8 accesses the electronic receipt management server 9 and executes an authentication process by inputting a member code and a password (step S131).

  After the authentication, the CPU 11 of the mobile terminal 8 determines whether or not information necessary for generating statistical information such as a period for generating statistical information and a type of statistical information has been input (step S132). It waits until there is information input (No in step S132), and when it is determined that there is information input (Yes in step S132), the electronic receipt management is performed in accordance with the input member code and information necessary for generating statistical information. The electronic receipt information managed in the area 53a is received (Step S133).

  Next, the CPU 11 of the mobile terminal 8 generates statistical information based on information (for example, a company code or an industry / business type code) necessary for generating the statistical information from the obtained electronic receipt information (step S134). The displayed statistical information is displayed on the display unit 17 (step S135).

  FIG. 25 is a front view showing a display example C1 on the display unit 17 of the mobile terminal 8. As shown in FIG. 25, a display example C1 displays a statistic of the total sales amount in the product sales data included in the electronic receipt information for a predetermined period for each industry and business type in a pie chart. According to the display example C1, it is possible to easily know the consumption amount for each type of business or business type, and information about which type of business or business type of store frequently performs shopping.

  Note that the pie chart shown in FIG. 25 is obtained by statistic according to the type of business / business type included in the electronic receipt information. You may use as.

  FIG. 26 is a front view showing another display example C2 on the display unit 17 of the mobile terminal 8. As shown in FIG. 26, a display example C2 is a bar graph showing the result of statistically categorizing the total sales amount in the product sales data included in the monthly electronic receipt information by category. According to the display example C2, it is possible to easily know the consumption amount and the ratio for each category.

  Next, a flow of receipt information transfer executed by the CPU 11 of the portable terminal 8 operating according to the receipt information transfer program P14 will be described with reference to a screen transition diagram shown in FIG.

  Conventionally, when a consumer purchases a product on behalf of a family member or a friend at a food supermarket, etc., he or she asks a store clerk to print and issue multiple receipts as proof at the time of checkout and hand it over to the agent. Alternatively, the content of the receipt issued only by one is presented to the agent, so that the agent receives the money from the agent.

  In this regard, in the present embodiment, the electronic receipt information, which is the purchase data on the substitute purchase item, can be divided and transferred to family members and friends who are registered as members in the electronic receipt system, We make it possible to provide accurate shopping proof.

  FIG. 27 is a screen transition diagram showing the flow of receipt information transfer. As illustrated in FIG. 20, the display example Z illustrated in FIG. 27A is electronic receipt information of a desired store on a desired day when a user who owns the mobile terminal 8 who accesses the electronic receipt management server 9 makes a shopping. Is displayed. In a display example Z shown in FIG. 27A, a “receipt division” button d for declaring that the electronic receipt information is divided and transferred is displayed.

  When the “receipt division” button d is operated as shown in FIG. 27A, the CPU 11 of the portable terminal 8 transfers the electronic receipt information from the family or friends registered as members to the electronic receipt system. A display example D (see FIG. 27B) for allowing the user to select is displayed.

  As shown in FIG. 27 (b), when any one of the family members or friends registered and registered in the electronic receipt system is selected and operated, the CPU 11 of the portable terminal 8 transmits the electronic receipt information. The display is returned to the display example Z (FIG. 27 (c)), and the purchase commodity to be transferred is selected. In a display example Z shown in FIG. 27C, a “delivery to friend” button e for declaring that the divisional distribution of the electronic receipt information has been determined is displayed.

  As shown in FIG. 27C, when a purchase product to be transferred is selected from the electronic receipt information and the “deliver to friend” button e is operated, the transfer is divided for the transfer partner selected in the display example D. The electronic receipt information is distributed.

  FIG. 28 is a front view showing a display example on the display unit 17 of the transfer-destination portable terminal 8. In the display example F shown in FIG. 28, the transferred electronic receipt information is displayed. In a display example F shown in FIG. 28, a “receipt receipt” button f for declaring that electronic receipt information has been received is displayed.

  When the “receipt receipt” button f shown in FIG. 28 is operated, information indicating that the electronic receipt information has been received is transmitted to the transfer source partner.

  Then, as shown in FIG. 27D, when receiving the information indicating that the electronic receipt information has been received from the transfer-destination portable terminal 8, the CPU 11 of the portable terminal 8 responds to the purchased commodity delegated in the display example Z. (For example, “A receipt has been sent to Mr. AAA”) g.

  In addition, by applying such a system, it is possible to make a prepaid account using an electronic receipt at a restaurant or an amusement park. In addition, at the time of the prepaid account, it is also possible to perform division by an equal amount, division by multiplying by a specific weight, or division by rounding up a fractional amount.

  Note that electronic receipt information can be shared between members of the electronic receipt. By associating a plurality of member codes, for example, family members, groups, departments of companies, and the like can share sales data of products purchased by individuals.

  As described above, according to the present embodiment, unlike the conventional electronic receipt mechanism on a company basis, the electronic receipt mechanism can be introduced beyond the framework of a company, and the introduction of electronic receipts is promoted. be able to.

  Further, according to the present embodiment, since the warranty information is managed in association with the electronic receipt information, the warranty information can be transmitted to the mobile terminal 8 and displayed.

  Further, according to the present embodiment, the existence of the warranty information can be displayed on the mobile terminal 8, and the warranty information can be displayed on the mobile terminal 8 by operating the mobile terminal 8.

  Although several embodiments of the present invention have been described, these embodiments are provided by way of example and are not intended to limit the scope of the invention. These new embodiments can be implemented in other various forms, and various omissions, replacements, and changes can be made without departing from the spirit of the invention. These embodiments and their modifications are included in the scope and gist of the invention, and are also included in the invention described in the claims and their equivalents.

  For example, when a product having a warranty is purchased, the warranty information may be transmitted to the mobile terminal 8 together with the electronic receipt information without transmitting the information indicating the presence of the warranty to the mobile terminal 8. In this case, the portable terminal 8 simultaneously displays the received electronic receipt information and the warranty information.

  The warranty information may be stored in the electronic receipt management server 9 instead of the electronic receipt server 6.

  Also, the warranty information that has exceeded the warranty period is transmitted to the portable terminal 8 together with the information indicating that the warranty period has been exceeded, and the portable terminal 8 displays the warranty information together with a message indicating that the warranty period has expired. Is also good.

2 POS terminal 6 Electronic receipt server 8 Portable terminal 9 Electronic receipt management server 26 Electronic receipt generation unit 27 Transmission unit 61 Receiving unit 62 Guarantee presence / absence judgment unit 63 Transmission unit 81 Member association unit 82 Electronic receipt receiving unit 83 Guarantee information receiving unit 84 Electronic receipt display section 85 Warranty card information display section 91 Receiving section 92 Electronic receipt batch management section 93 Warranty card information management section 94 Electronic receipt transmission section 95 Warranty card information transmission section 96 Warranty card presence information transmission section 97 Warranty period judgment section

JP-A-2003-123144 JP 2007-316750 A

Claims (7)

Electronic receipt management means for storing electronic receipt information related to merchandise sales data of merchandise in a storage unit in association with a consumer member code;
Warranty information management means for storing warranty information of the product in the storage unit in association with the electronic receipt information,
Electronic receipt display means for outputting to the information processing device associated with the member code of the consumer, the electronic receipt information including the product information of the product associated with the member code to be displayed on the information processing device,
When the warranty information associated with the electronic receipt information is present, an associating unit that reads the warranty information from the warranty information management unit and associates the warranty information with the electronic receipt information;
Information display means for displaying information for inquiring warranty information with the store name and date of purchase of the product, for the electronic receipt information associated with the warranty information by the associating means,
A warranty information display for displaying the associated warranty information on the information processing device based on an inquiry operation for inquiring warranty information corresponding to the information for inquiring the warranty information displayed by the information display means. Means,
An electronic receipt system comprising: The information display means operably displays a display based on information for inquiring the warranty information,
The warranty information display means displays the warranty information associated with the information processing device based on the display operation,
The electronic receipt system according to claim 1. Electronic receipt management means for storing electronic receipt information related to merchandise sales data of merchandise in a storage unit in association with a consumer member code;
Warranty information management means for storing warranty information of the product in the storage unit in association with the electronic receipt information,
Electronic receipt transmission means for transmitting the electronic receipt information including the product information of the product associated with the member code to the information processing device associated with the member code of the consumer,
When the warranty information is associated with the electronic receipt information, a warranty presence information transmitting unit that transmits information for displaying information for inquiring the warranty information together with a shop name and a date of purchase of the product to the information processing apparatus. When,
Upon receiving the inquiry information for inquiring the warranty information from the information processing apparatus via the information for inquiring the warranty information, transmitting the warranty information associated with the electronic receipt information to the information processing apparatus Guarantee information transmission means to
An electronic receipt management server comprising: A warranty period determination unit configured to determine whether the product is within a warranty period based on the warranty information stored in the warranty information management unit,
The warranty information transmitting unit transmits the warranty information to the information processing apparatus when the warranty period determining unit determines that the warranty period is within the warranty period based on the warranty information corresponding to the received inquiry information. When the warranty period determination unit determines that the product is not within the warranty period based on the warranty information corresponding to the inquiry information, the information indicating that the product is not within the warranty period is transmitted to the information processing apparatus.
The electronic receipt management server according to claim 3. Electronic receipt receiving means for receiving, from an electronic receipt management server that manages the electronic receipt information, electronic receipt information including at least one or more company codes associated with the member code of the consumer and product information of the sold product. When,
Electronic receipt display means for displaying the electronic receipt information received by the electronic receipt receiving means on a display unit in association with the company code,
Warranty card presence information receiving means for receiving information to display warranty card information from the electronic receipt management server, including information to be displayed in the electronic receipt information,
Information display means for displaying information for referencing the warranty information received by the warranty presence information receiving means, together with a store name and a date of purchase of the product,
Warranty card information display means for displaying the warranty card information received from the electronic receipt management server based on an inquiry operation for querying the warranty card information corresponding to the displayed warranty card information,
An information processing apparatus comprising: Computer as electronic receipt management server,
Electronic receipt management means for storing electronic receipt information related to merchandise sales data of merchandise in a storage unit in association with a consumer member code;
Warranty information management means for storing warranty information of the product in the storage unit in association with the electronic receipt information,
Electronic receipt transmission means for transmitting the electronic receipt information including the product information of the product associated with the member code to the information processing device associated with the member code of the consumer,
When the warranty information is associated with the electronic receipt information, a warranty presence information transmitting unit that transmits information for displaying information for inquiring the warranty information together with a shop name and a date of purchase of the product to the information processing apparatus. When,
Upon receiving the inquiry information for inquiring the warranty information from the information processing apparatus via the information for inquiring the warranty information, transmitting the warranty information associated with the electronic receipt information to the information processing apparatus Guarantee information transmission means to
Program to make it work. A computer as an information processing device,
Electronic receipt receiving means for receiving, from an electronic receipt management server that manages the electronic receipt information, electronic receipt information including at least one or more company codes associated with the member code of the consumer and product information of the sold product. When,
Electronic receipt display means for displaying the electronic receipt information received by the electronic receipt receiving means on a display unit in association with the company code,
Warranty card presence information receiving means for receiving from the electronic receipt management server information to be displayed including information for inquiring warranty card information in the electronic receipt information,
Information display means for displaying information for referencing the warranty information received by the warranty presence information receiving means, together with a store name and a date of purchase of the product,
Warranty card information display means for displaying the warranty card information received from the electronic receipt management server based on an inquiry operation for querying the warranty card information corresponding to the displayed warranty card information,
Program to make it work.

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