JP2005108150A - Point management system, point management program and point management method for managing point - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To manage points generated by purchasing an article and having services in an actual shop and a virtual shop. <P>SOLUTION: This privilege point management system has a membership information storing means for storing the membership information of a privilege point member, a virtual shop privilege point acquisition information receiving means for receiving the privilege point acquisition information provided when acquiring privilege points issued at the virtual shop, an actual shop privilege point acquisition information receiving means for receiving the privilege point acquisition information provided when acquiring privilege points issued at the actual shop, a user information receiving means for receiving user information, a confirming means for confirming whether or not the user having acquired the privilege points is the privilege point member, and a membership information updating means for updating the membership information based on the number of acquired privilege points. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to a point management method, a point management program, and a point management system for managing points generated when a product is purchased and provided in a real store and a virtual store.

  In the sale of general products or the provision of services, stores in the real world, that is, real stores, as a privilege point service that stimulates the motivation to purchase products or services of general consumers, that is, customers, in the purchase price of products (services) It is often done to issue points to customers accordingly. According to the balance points, the customer can receive services such as awarding of prizes, cash vouchers, etc., and discounts for subsequent purchase prices, and the store collects points accordingly. Specifically, a privilege point service using a receipt ID described in a receipt issued at an actual store is known (Patent Document 1).

  On the other hand, with the remarkable development of the Internet in recent years, as a form of electronic commerce, virtual shopping stores, that is, product sales / services provided by virtual stores are widely performed on the Internet. Even in such virtual stores, privilege point services by issuing points are often performed in the same manner as in actual stores.

  However, for customers, even if points are acquired at a virtual store, they cannot be used as privilege points at an actual store. Similarly, even if points were acquired at a real store, they could not be used as privilege points at a virtual store. This is inconvenient for the customer, and it has not been used as a means for sales expansion and means in which the customer service by the privilege point is sufficiently effective for the store.

In addition, recently, the benefits point issued at different stores have been issued as a common point as if they were issued at the same store, and so-called universal point services that can use and distribute the points have become widespread. Under such circumstances, a service that can be used in both a real store and a virtual store has been desired.
JP 2003-141405 A

  The present invention provides a point management system, a point management method, and a point management program for managing points generated in response to receiving a purchase service for a product in an actual store and a virtual store.

The present invention is a member information storage means for storing member information of point members, a virtual store point acquisition information receiving means for receiving point acquisition information associated with acquisition of points issued at a virtual store, and issued at an actual store. The actual store point acquisition information receiving means for receiving the point acquisition information associated with the acquisition of the acquired points, the user information receiving means for receiving the user information, and confirming whether the user who acquired the points is the point member A point management system comprising: a confirmation unit; and a member information update unit that updates the member information based on the number of acquired points.
The point acquisition information received by the actual store point acquisition information receiving means is preferably information transmitted from a mobile terminal.
Moreover, it is preferable that the point acquisition information includes any one of a member store ID, a store ID, the number of acquired points, and a point acquisition action specifying key.
Furthermore, it is preferable that the user information includes a mobile phone number and a password.
Moreover, it is preferable to have point acquisition information encryption means for encrypting the point acquisition information.
It is preferable to have card issuing means for issuing a card on which point acquisition information is described.
Here, the point means a privilege point or the like used by the store for returning cash, merchandise, etc. to the user according to the amount paid for the act of purchasing the user's product / service.

  The present invention also provides a program for functioning as the point management system. Furthermore, the present invention provides a computer-readable recording medium that records the program.

The present invention is a member information storage step for storing member information of a point member, a virtual store point acquisition information receiving step for receiving point acquisition information associated with acquisition of points issued at a virtual store, and a real store. Receiving the point acquisition information associated with the acquisition of the acquired points, receiving the actual store point acquisition information, receiving the user information, receiving the user information, and confirming whether the user who acquired the points is the point member A point management method comprising: a confirmation step; and a member information update step of updating the member information based on the number of acquired points.
The point acquisition information received by the actual store point acquisition information receiving step is preferably information transmitted from a mobile terminal.
Moreover, it is preferable that the point acquisition information includes any one of a member store ID, a store ID, the number of acquired points, and a point acquisition action specifying key.
Furthermore, it is preferable that the user information includes a mobile phone number and a password.
Preferably, the method further comprises a point acquisition information encryption step for encrypting the point acquisition information.
It is preferable to have a card issuing step for issuing a card with point acquisition information.

  Provided are a point management system, a point management method, and a point management program for managing points generated when receiving a purchase service for a product in an actual store and a virtual store.

1. Configuration for carrying out the privilege point management method of the present invention

  FIG. 1 is a block diagram for implementing the privilege point management method of the present invention. In order to carry out the method, the privilege point management system 10, the transmission / reception means 11 (including the virtual store privilege point acquisition information reception means 11A, the actual store privilege point acquisition information reception means 11B and the transmission means 11C), the member information storage means 12, confirmation means 13, user 20, card 21, mobile terminal 22, terminal 23, actual store 30, and temporary store 40. The mobile terminal 22, the terminal 23, and the temporary store 40 are connected to the Internet 50. Further, a card issuing system (not shown) installed in the actual store 30 may be connected to the Internet 50.

  In the privilege point management system 10 of the present invention, one device does not necessarily have all of the transmission / reception means 11, the member information storage means 12, and the confirmation means 13. For example, as long as the apparatus having the transmission / reception means 11 is connected to the apparatus having the member information storage means 12 and the confirmation means 13, the respective apparatuses may be separated or may be different apparatuses. Further, the virtual store privilege point acquisition information receiving unit 11A, the actual store privilege point acquisition information receiving unit 11B, and the transmission unit 11C may be different transmission / reception units. There may be a plurality of actual stores 30 and virtual stores 40. Here, the virtual store 40 is a fictitious store where shopping can be performed on the Internet 50 or the like, whereas the actual store 30 is a store that actually exists.

Examples of the virtual store privilege point acquisition information receiving unit 11A, the actual store privilege point acquisition information receiving unit 11B, and the transmission unit 11C include, for example, a modem, a TA, a router, and the like. Further, the virtual store bonus point acquisition information receiving means 11A, the real store bonus point acquisition information receiving means 11B, and the transmission means 11C receive the function of receiving and storing the virtual store bonus point acquisition information by one transmission / reception means. And a function to transmit may be provided. Examples of the storage means include a hard disk, CD ROM, DVD ROM, MO, and MD.
Moreover, as the card | curd 21, the scratch card | curd in which the numerical sequence, the character string, and the two-dimensional barcode were described is mentioned, for example. The system that operates the portable terminal 22, the terminal 23, and the virtual store 40 includes a calculation unit, a storage unit, a display unit, and a transmission / reception unit (not shown).

Examples of the mobile terminal 22 include a mobile phone and a laptop computer that can browse pages of the Internet 50, and the mobile phone is most preferable. Further, examples of the terminal 23 include a desktop personal computer, a notebook personal computer, and a mobile phone capable of browsing the pages of the Internet 50. A desktop personal computer and a notebook personal computer are most preferable.
Further, the privilege point management system 10, the mobile terminal 22, the terminal 23 and the virtual store 40 are connected to the Internet 50.

2. Privilege point management method using privilege point management system of the present invention

  Next, the present invention will be described based on a flowchart representing the privilege point management method of the present invention in FIG.

(Issuance of privilege points at virtual stores)
As described above, the virtual store 40 is a fictitious store on the Internet 50. Specifically, the virtual store 40 is a computer system managed by a person who operates the store, and the computer system and the terminal 23 of the user 20 are connected via the Internet 50, so that information on products, purchase information, etc. It is a store that conducts electronic commerce by sending and receiving information.

The user 20 purchases a product displayed at the virtual store 40 or receives a service (hereinafter simply referred to as “purchase of product”) (S11).
When the purchase of the product is completed, information asking whether or not the user 20 wishes to obtain the privilege point is transmitted from the virtual store 40 to the terminal 23 regarding the privilege point generated by the purchase act (S12). If the user 20 does not wish to obtain privilege points, the user 20 sends a message to that effect to the virtual store 40 and ends. On the other hand, when the user 20 desires to acquire privilege points, the user 20 transmits information indicating that the user wishes to acquire virtual store privilege points to the virtual store 40 using the terminal 23. The virtual store 40 that has received the information has a campaign ID including information (for example, conditions for granting bonus points, granting period, etc.) for specifying a campaign that grants bonus points being performed at the store. Benefit points for virtual store privilege point acquisition information consisting of a point acquisition activity identification key including information (information consisting of store name, purchase date and time, purchased product) for specifying the purchase activity that acquired the points, and the number of acquired privilege points It transmits to the management system 10. By the virtual store privilege point acquisition information receiving means 11A, the privilege point management system 10 receives the virtual store privilege point acquisition information (S13).

(Issuance of privilege points at actual stores)
In addition to the virtual store 40, the user 20 can obtain privilege points at the actual store 30, which is an actual store.
The user 20 purchases a product at the actual store 30 (S21). The card issuance system (not shown) installed in the actual store 30 is the number of acquired privilege points generated by the purchase action, the campaign ID, and the store ID of the actual store 30 for specifying the actual store 30 (the store is a franchise chain). In the case of a member store, actual store privilege point acquisition information consisting of the ID of the franchise store (including the member store ID) is created, and the privilege point acquisition information encryption means of the privilege point management system 10 encrypts the information. Then, the card 21 in which the encrypted number sequence is described is issued, and the card 21 is distributed to the user 20 (S22). When a card issuing system (not shown) installed in the actual store 30 and the privilege point management system 10 are connected via the Internet 50, the privilege point management system 10 creates the number sequence and transmits it to the card issuing system. The card issuing system that has received the number sequence can issue the card 21. In addition, a character string and a two-dimensional barcode can be used instead of the numerical sequence.

  The card 21 is a scratch card, and the user 20 confirms the number sequence that appears by scraping the surface of the card 21. After that, by inputting the number sequence on a predetermined Internet homepage using the mobile terminal 22 of the user 20, the actual store point acquisition including the campaign ID, the number of acquired privilege points, and the ID of the actual store 30 (actual store ID) is obtained. Information is transmitted to the privilege point management system 10. The actual store point acquisition information can also be transmitted using the terminal 23 instead of the portable terminal 22. The privilege point management system 10 receives the actual store privilege point acquisition information by the actual store privilege point acquisition information receiving means 11B (S23).

(Bonus point management)
The confirmation means 13 of the privilege point management system 10 confirms the content of the campaign ID based on the received campaign ID included in the virtual store privilege point acquisition information or the actual store privilege point acquisition information (S30). Since the actual store privilege point acquisition information is received as an encrypted sequence, the privilege point management system 10 combines the encrypted actual store privilege point acquisition information and extracts the campaign ID from the information before the campaign. Check the contents of the ID.

  After confirming the campaign ID, the privilege point management system 10 transmits information necessary for confirming the identity to the terminal 23 or the mobile terminal 22. Specifically, the privilege point management system 10 is the mobile terminal 22 or the Internet 50 page (identity confirmation page) on which the name of the user 20, the password applied when registering the privilege point member, and the telephone number of the user 20 can be entered. It is displayed on the terminal 23.

  The user 20 inputs user information including a user name, a password, and a telephone number on the identity confirmation page displayed on the mobile terminal 22 or the terminal 23, and uses the transmission / reception means of the mobile terminal 22 or the terminal 23. Is transmitted to the privilege point management system 10 (S31).

The transmission / reception means 11 of the privilege point management system 10 receives user information (S31). Next, the received user information is compared with privilege point member information stored in the member information storage means 12. The member information includes the member's name, the member's telephone number, the number of privilege points that the member has, the member's e-mail address, password, and the like. The confirmation unit 13 compares the user information with the privilege point member information to confirm whether or not the user 20 of the received user information is a privilege point member (S32). When the user 20 is confirmed as a privilege point member, based on the virtual store privilege point acquisition information received in S13 or the real store privilege point acquisition information received in S23, the member information stored in the member information storage unit 12 is updated. A point acquisition process for updating the number of privilege points is performed (S34).
The completion of the point acquisition process is transmitted by e-mail to the user 20 who is a member that the point acquisition process has been completed (S35).

  If it is confirmed in S32 that the user 20 is not a privilege point member, the point acquisition process is not performed. Instead, the privilege point management system 10 confirms whether or not the user 20 wishes to register a privilege point member (S33). Specifically, when the privilege point management system 10 receives information indicating that the user 20 wishes to register as a member from the portable terminal 22 or the terminal 23, the privilege point management system 10 is a member of the portable terminal 22 or the terminal 23. A page (identity confirmation page) on the Internet 50 on which necessary items for registration can be input is displayed on the mobile terminal 22 or the terminal 23.

  In this embodiment, the privilege points issued at the actual store 30 and the privilege points issued at the virtual store 40 are managed as common points, but can be managed as completely different points. . Also, it is possible to move between the two points as completely different points according to customer requirements.

  3. Computer program

This invention is a program for functioning the privilege point management system 10 for implementing the said privilege point management method.
Specifically, the member information storage unit 12 that stores member information of the privilege point member and the virtual store privilege point acquisition information receiving unit 11A that receives the privilege point acquisition information associated with the acquisition of the privilege point issued at the virtual store. And the real store privilege point acquisition information receiving means 11B which receives the privilege point acquisition information accompanying acquisition of the privilege point issued in the real store 30, the user information receiving means which receives user information, and acquires a privilege point A privilege point management system 10 having confirmation means 13 for confirming whether or not the user 20 is a privilege point member and member information update means for updating the member information based on the number of obtained privilege points. It is a program to make it function.

  The program of the present invention is generally a program language that can function on a computer or network used in the system of the present invention, such as Perl / Tk, C ++, Java (registered trademark), Visual Basic, etc. Operate.

  The present invention also provides a computer-readable recording medium on which the program is recorded. Examples of the recording medium include a hard disk, CD ROM, DVD ROM, MO, MD, and the like.

  The present invention can be used to promote commercial transactions and electronic commerce at actual stores.

It is a block diagram for enforcing the privilege point management method of this invention. It is a flowchart showing the privilege point management method of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Benefit point management system 11 Transmission / reception means 11A Virtual store privilege point acquisition information reception means 11B Real store privilege point acquisition information reception means 11C Transmission means 12 Member information storage means 13 Confirmation means 20 User 21 Card 22 Portable terminal 23 Terminal 30 Real store 40 Virtual store 50 Internet

Claims (9)

Member information storage means for storing member information of point members;
Virtual store point acquisition information receiving means for receiving point acquisition information associated with acquisition of points issued at a virtual store;
Real store point acquisition information receiving means for receiving point acquisition information associated with acquisition of points issued at a real store;
User information receiving means for receiving user information;
Confirmation means for confirming whether or not the user who acquired the points is the point member;
Member information update means for updating the member information based on the number of acquired points;
Having point management system.   The point management system according to claim 1, wherein the point acquisition information received by the actual store point acquisition information receiving unit is information transmitted from a mobile terminal.   The point management system according to claim 1, wherein the point acquisition information includes any one of a member store ID, a store ID, the number of acquired points, and a point acquisition action specifying key.   The point management system according to claim 1, wherein the user information includes a mobile phone number and a password.   The point management system according to claim 1, further comprising point acquisition information encryption means for encrypting the point acquisition information.   The point management system according to any one of claims 1 to 5, further comprising card issuing means for issuing a card in which point acquisition information is described.   The program for functioning as a point management system in any one of Claims 1-6.   A computer-readable recording medium on which the program according to claim 7 is recorded. A virtual store point acquisition information receiving step for receiving point acquisition information associated with acquisition of points issued at the virtual store;
Receiving point acquisition information associated with acquisition of points issued at the actual store, receiving the actual store point acquisition information;
Receiving user information, receiving user information; and
A confirmation step of confirming whether or not the user who acquired the points is the point member;
A member information update step for updating the member information based on the number of acquired points;
A point management method.

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