JP2002173204A - Cargo arrival guide system and cargo arrival guide device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To reduce problems of troublesomeness of a detaining cargo handling store and a stay of a cargo in a cargo arrival guide system and a cargo arrival guide device suitable for a system for a cargo receiver to receive the cargo by going to the store by detaining the delivery cargo in the store. SOLUTION: At time of cargo arrival, cargo information is inputted from a bar code printed on a tag of the cargo, cargo arrival information for expressing the arrival of the cargo is automatically transmitted toward a contact destination in the cargo information, and urging information is transmitted, for example, once a day every day up until the cargo is received.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an arrival guidance system and an arrival guidance device suitable for a system in which a delivery baggage is kept at a store and a luggage receiver goes to the store and receives the baggage.

[0002]

2. Description of the Related Art Conventionally, a package delivery system for delivering a package to a recipient's home or the like has been known. Although this luggage delivery system is a convenient system, many people, such as single-person households and dual-working households, feel inconvenience in receiving luggage.

As a system for solving this inconvenience, a delivery baggage is kept at a nearby convenience store, for example, and the baggage receiver is notified that the baggage has arrived, and the baggage receiver receives the baggage at a convenient time. A luggage detention system that goes to is considered.

[0004] In this luggage storage system, it is preferable to construct a system so that a large number of small stores such as convenience stores can participate and a luggage receiver can easily receive luggage.

[0005]

However, in the case of small stores such as convenience stores, for example, there are many cases where the space for storing the stored luggage is narrow, and the luggage stays unless the recipient can easily retrieve the luggage. There is a problem that the amount of detained luggage is large and it is troublesome to store.

[0006] Further, there are cases where it is difficult to reach the recipient when trying to contact the recipient, and there is a problem that it is very troublesome for a clerk who is busy in the store to repeatedly try to contact the recipient.

SUMMARY OF THE INVENTION In view of the above circumstances, an object of the present invention is to provide an arrival guidance system and an arrival guidance device in a luggage retention system in which the trouble of a luggage luggage store and the problem of luggage retention are reduced. And

[0008]

According to a first aspect of the present invention, there is provided an arrival / receipt guide system for receiving a package to be shipped which includes a contact address for a package recipient via a communication network when receiving the package. A shipping baggage receiving device installed at a shipping baggage receiving location, comprising: a shipping baggage information input unit for inputting a package information; and a tag output unit for printing out a tag printed with the baggage information input from the shipping baggage information input unit. When the baggage arrives, based on the baggage information input section that inputs the baggage information printed on the tag of the baggage, and the contact information in the baggage information based on the baggage information input from the arrival baggage information input section Arrival information indicating the arrival of luggage toward the arrival information transmission unit, the luggage information storage unit that stores the tag information input from the arrival luggage information input unit, when delivering the luggage to the luggage recipient From the parcel information input section for inputting parcel information printed on the label of the parcel and parcel information stored in the parcel information storage section, parcel information identical to the parcel information input from the parcel information input section A delivery baggage information updating unit that updates the delivery baggage to a delivery completed state, and, based on the undelivered baggage information stored in the baggage information storage unit, reminder information indicating a reminder to receive the baggage to a contact point in the baggage information. The present invention is characterized in that it is provided with an arrival guidance device provided at a place where the delivered luggage is stored, which is provided with a reminder information transmitting unit that automatically transmits the information regularly or irregularly.

The arrival guide system of the present invention prints out, on the luggage sending side, a luggage tag on which luggage information including a contact address of a luggage receiver via a communication network, for example, an e-mail address and a telephone number, is printed. On the package arrival side, the arrival information is automatically sent to the contact number printed on the tag, and if it does not come afterwards, the dunning information is automatically transmitted, for example, once a day, periodically or irregularly. This is a system that reduces the burden of contacting the baggage receiver at the dealer and reduces the accumulation of baggage.

[0010] In addition, the present invention for achieving the above object provides a cargo arrival guidance device according to the present invention, which includes a luggage attached with a luggage tag printed with luggage information for identifying luggage, including a contact address to a luggage receiver via a communication network. At the time of arrival, based on the baggage information input section that inputs the baggage information printed on the baggage label of the baggage and the baggage information input from the baggage information input section, the baggage is sent to the contact information in the baggage information. Arrival information transmission unit that automatically transmits arrival information indicating the arrival of cargo, a luggage information storage unit that stores the tag information input from the arrival luggage information input unit, and a tag for the luggage when the luggage is delivered to the luggage recipient Delivery baggage information input section for inputting the baggage information printed on the package, and the same baggage information as the baggage information input from the delivery baggage information input section from the baggage information stored in the baggage information storage section. Update to Based on the undelivered baggage information stored in the delivered baggage information update unit and the unpacked baggage information storage unit, the reminder information indicating the reminder to receive the package is automatically sent to the contact information in the package information regularly or irregularly. And a dunning information transmitting unit.

Here, in the above-mentioned arrival arrival guide device of the present invention, the contact address to the luggage receiver in the luggage information printed on the luggage tag is an electronic mail address, and the arrival information transmission section and the dunning information transmission section. It is preferable to send the arrival information and the dunning information by e-mail, respectively.

Alternatively, in the above-mentioned arrival guide device of the present invention, the contact address to the baggage receiver in the baggage information printed on the tag is a telephone number, and the arrival information transmitting unit and the dunning information transmitting unit are: The arrival information and the dunning information may be respectively transmitted by automatic voice.

Further, in the above-mentioned arrival guide device of the present invention, the baggage information printed on the tag is in a barcode format, and the arrival baggage information input section and the delivered baggage information input section are provided with the baggage information printed on the tag. Preferably, the information is input by a barcode reader.

A system for inputting a barcode with a barcode reader is widely used in stores, and it is possible to reduce the number of input errors and the labor required for inputting, as compared with a case where a clerk inputs from a keyboard or the like.

[0015]

Embodiments of the present invention will be described below.

FIG. 1 is an external configuration diagram of a baggage handling device in which an embodiment of a shipment baggage receiving device and an embodiment of a receipt guiding device constituting an arrival guidance system of the present invention are used.

The luggage handling apparatus 100 shown in FIG. 1 includes a control circuit including an arithmetic function such as a CPU for executing a program, a memory, and the like, a main body 101 having a keyboard 101a at the top, and various information. , A bar code reader 1 for reading a bar code
03 and a printer 104 for printing and outputting the tag. Further, the main body 101 is connected to an external communication network (not shown) via a communication cable 105.

The luggage handling apparatus 100 is disposed in a store such as a convenience store for receiving delivery luggage and storing luggage. The operation of the luggage handling device 100 will be described later.

FIG. 2 is a diagram showing an example of a tag printed out by the printer 104 of the baggage handling apparatus 100 of FIG.

The tag 10 includes the address 1 of the package recipient.
1. Name 12, e-mail address first half (part before @) 13, and delivery store (delivery destination store name) 1.
4 and a barcode 15 are printed. The barcode 15 corresponds to an example of the package information according to the present invention.

Although the address and name of the package sender are not shown on the tag 10 shown in FIG. 2, information on the package sender may also be printed on the tag 10. Alternatively, the information on the sender of the package may be directly handwritten on the wrapping paper of the package instead of the tag.

FIG. 3 is a diagram showing the contents of the barcode printed on the tag shown in FIG.

The bar code 15 includes a baggage number 15a for specifying the baggage, a delivery store number 15b indicating the same information as the delivery store 14 printed on the tag 10 in FIG. 2, and an e-mail of the baggage receiver. It is composed of an address 15c, an amount 15d for this package delivery service, and a reception number 15e indicating a reception store that has stored this package.

FIG. 4 is a functional block diagram of the shipping baggage receiving device incorporated in the baggage handling device shown in FIG.

The shipment baggage receiving device 110 includes a reception baggage information input unit 111 and a tag output unit 112. The shipping baggage information input unit 111 is for inputting baggage information for specifying the shipping baggage when receiving the shipping baggage. On the hardware, the keyboard 101a of the main unit 101 of the baggage handling device 100 shown in FIG. This corresponds to this. Here, this luggage information includes FIGS.
As shown, the email address of the package recipient is included.

The baggage output unit 112 shown in FIG. 4 prints out the baggage 10 on which the baggage information input from the reception baggage information input unit 111 is printed. In the baggage handling device 100 shown in FIG. 104 corresponds to this.

FIG. 5 is a flowchart showing a processing procedure at the time of receiving a shipment package.

At the time of receiving the outgoing luggage, the clerk first listens to luggage information such as the address, name, and e-mail address of the luggage recipient, and inputs the luggage information from the keyboard 101a (step a1). Then, the tag 10 is printed and output from the printer 104 (step a2). Attach the tag 10 to the received package (step a)
3), the package is dispatched after the pickup and delivery truck arrives (step a4).

FIG. 6 is a functional block diagram of the arrival guide device incorporated in the baggage handling device of FIG.

The baggage handling device 120 shown in FIG. 6 includes an arrival baggage information input unit 121, an arrival information transmission unit 122, a baggage information storage unit 123, a delivered baggage information input unit 124, a delivered baggage information update unit 125, and a dunning information. The transmission unit 126 is configured.

The arrival baggage information input section 121 receives the bar code 15 (FIG. 2) printed on the tag of the baggage when the baggage to be kept in the store arrives by the delivery truck service.
(See FIG. 1) to input the baggage information of the baggage. The barcode reader 103 of the baggage handling apparatus 100 shown in FIG. 1 corresponds to this.

The arrival information transmitting section 122 receives the baggage information input from the arrival baggage information input section 121,
The arrival information indicating the arrival of the package is automatically transmitted to the e-mail address in the package information. Also,
The luggage information input from the arrival luggage information input unit 121 is stored in the luggage information storage unit 123, and a database 123a including a plurality of luggage information is constructed in the luggage information storage unit. The luggage information storage unit 123 corresponds to the main unit 101 (a data storage function unit such as a magnetic disk provided in the main unit 101) of the luggage handling apparatus 100 in FIG.

FIG. 7 is a diagram showing package information for one package in the database.

The baggage information shown in FIG. 7 is different from the baggage information shown in FIG. 3 in that the delivery store number 15 in the baggage information shown in FIG.
Since b is unnecessary, the column of the delivery store number 15b is omitted, and instead, the columns of the arrival date 15f of the package and the delivery completion date / time 15g are increased. Baggage arrival date 15f
, The date when the baggage information was input from the arrival baggage information input unit 121 is automatically recorded. At the delivery completion date and time 15g, it is recorded that the delivery has not been completed before the delivery, and at the time of inputting the package information from the delivered package information input unit 124 described below, the delivered package information updating unit 125 The date and time are recorded.

Here, the luggage information shown in FIG. 3 and the luggage information shown in FIG. 7 are slightly different in information required at that time, so that the information is partially different so as to be adapted to each other. The concept is the same baggage information for the same baggage.

Returning to FIG. 6, the description will be continued.

The delivery baggage information input section 124 shown in FIG. 6 displays the luggage information printed on the luggage tag of the luggage when the luggage receiver appears at the store where the luggage is kept and the luggage is delivered to the luggage receiver. Is entered. The delivery baggage information input unit 124 corresponds to the barcode reader 103 of the baggage handling device 100, like the arrival baggage information input unit 121.

The delivered baggage information updating unit 125 updates the same baggage information as the baggage information input from the delivered baggage information input unit 124 in the database 123a in the baggage information storage unit 123 to a delivery completed state. . Here, specifically, the delivery completion date and time column 1 in the luggage information shown in FIG.
By recording the delivery completion date and time in 5g, the delivery completion state is established.

The dunning information transmitting section 126 is provided in the luggage information storing section 1
Based on the package information recorded in the database 123a of the package 23, reminder information is sent once a day to the e-mail address of the package information regarding the undelivered package, to urge collection of the package.

FIG. 8 is a flowchart showing a processing procedure when a package arrives.

The clerk at the store receiving the package from the delivery truck looks at the delivery store 14 (see FIG. 2) printed on the label of the received package and confirms that the package should be received at his store. (Step b1). Next, the bar code 15 (see FIG. 2) of the package is
Read at 3 (step b2). Then, after automatically confirming the delivery store in the barcode, the package information is registered in the database (step b3). In addition, the baggage handling apparatus 100 of FIG. 1 automatically sends arrival information indicating that the package has arrived to the e-mail address in the read barcode (step b4).

FIG. 9 is a flow chart showing a reminder process executed once a day when there are undelivered packages.

Here, the luggage information in the database is 1
It is sequentially referred to one by one to determine whether the baggage information has not been delivered or has been delivered (step c1). If the delivery has not been completed, the e-mail address in the undelivered baggage information is automatically sent to request e-mail to request the receipt (step c2).

This reminder process is executed until the search of all the package information in the database is completed.

Although the dunning process is described as being executed once a day, the frequency and content of the dunning information transmission may be changed, for example, within a few days after the arrival date of the package and after that. .

FIG. 10 is a flowchart showing a processing procedure when the luggage receiver appears at the store.

First, the user reads the baggage while visually checking the baggage (see FIG. 2) with the name of the baggage receiver (step d1), and reads the barcode of the baggage with a barcode reader (step d2). Then, the display unit 102
(See FIG. 1), the luggage number, the amount of money, the delay fee associated with the number of days of detention, etc. are displayed (step d3).

Next, the part before the @ of the e-mail address is heard to confirm the identity of the person, and the fee is settled.
The luggage is delivered (step d4).

By operating that the package has been delivered,
The delivery completion date and time are recorded in the package information on the delivered package in the database, and the database is updated accordingly (step d5). Further, the fact that the delivery has been completed is notified by e-mail to the store that received the shipment of the package (step d6).

As described above, in this embodiment, the arrival information and the dunning information are automatically transmitted to the luggage recipient by utilizing the e-mail, so that the clerk is less bothered by contacting the recipient. . In addition, since the dunning information is reliably transmitted, the stay of luggage can be reduced.

In the above embodiment, electronic mail is used. However, the present invention is not limited to electronic mail. A telephone number is recorded on a tag instead of an electronic mail address.
An automatic voice message service may be used.

Although the barcode is printed on the tag here, the tag is not necessarily a barcode. For example, a number or a symbol is printed and the number or the symbol is identified in the baggage handling apparatus. May be.

[0053]

As described above, according to the present invention, the trouble of contacting the baggage receiver is reduced, and the number of staying packages is also reduced.

[Brief description of the drawings]

FIG. 1 is an external configuration diagram of a baggage handling device in which an embodiment of a shipment baggage receiving device and an embodiment of a shipment guide device that constitute an arrival guidance system of the present invention are used.

FIG. 2 is a diagram illustrating an example of a tag printed and output by a printer of the luggage handling device of FIG. 1;

FIG. 3 is a diagram showing the contents of a barcode printed on the tag shown in FIG. 2;

FIG. 4 is a functional block diagram of a shipping baggage receiving device incorporated in the baggage handling device shown in FIG.

FIG. 5 is a flowchart showing a processing procedure at the time of receiving a shipment package.

FIG. 6 is a functional block diagram of the arrival guide device incorporated in the baggage handling device of FIG. 1;

FIG. 7 is a diagram showing package information for one package in a database.

FIG. 8 is a flowchart showing a processing procedure when a package arrives.

FIG. 9 is a flowchart showing a reminder process executed once a day when there is undelivered luggage.

FIG. 10 is a flowchart showing a processing procedure when a luggage receiver appears at a store.

[Explanation of symbols]

REFERENCE SIGNS LIST 10 tag 11 address 12 name 13 first half of e-mail address (part before ＠) 14 delivery store (delivery destination store name) 15 barcode 100 baggage handling device 101 main unit 101a keyboard 102 display unit 103 barcode reader 104 Printer 110 Outgoing luggage receiving device 111 Accepted luggage information input section 112 Tag output section 120 Luggage handling device 121 Arrival luggage information input section 122 Arrival information transmission section 123 Luggage information storage section 123a Database 124 Delivery luggage information input section 125 Update of luggage information Section 126 Dunning Information Transmission Section

Claims (5)

[Claims] 1. A shipping baggage information input unit for inputting baggage information for specifying the shipping baggage including a contact address to a baggage receiver via a communication network when receiving the shipping baggage, and the shipping baggage information input unit A package output unit that prints out the package tag on which the package information input from is printed, a package receiving device installed at the package receiving location, and when the package arrives, the package information is printed on the package tag of the package. An arrival baggage information input unit for inputting baggage information from a bar code, and based on the baggage information input from the arrival baggage information input unit, automatic arrival information indicating arrival of the baggage to a contact in the baggage information. An arrival information transmitting unit for transmitting, a package information storage unit for storing the tag information input from the arrival package information input unit, and a package information printed on a package tag of the package when the package is delivered to the package recipient. Enter A delivery baggage information input unit, and delivery baggage information for updating the same baggage information as the baggage information input from the delivery baggage information input unit in the baggage information stored in the baggage information storage unit to a delivery completed state A reminder for automatically or regularly or irregularly sending reminder information indicating a reminder to receive a package to a contact point in the package information based on the untransferred package information stored in the package information storage unit and the undelivered package information stored in the package information storage unit. An arrival guidance system, comprising: an arrival guidance device provided with an information transmission unit and installed at a delivery baggage holding place. 2. The package printed on the tag of the package, upon arrival of the package with the package tag printed with the package information identifying the package, including the contact information for the package recipient via the communication network. Arrival baggage information input unit for inputting information, and arrival information for automatically transmitting arrival information indicating arrival of the baggage to a contact in the baggage information based on the baggage information input from the arrival baggage information input unit A sending unit, a baggage information storage unit for storing the tag information input from the arrival baggage information input unit, and a delivered baggage for inputting baggage information printed on the baggage of the baggage when delivering the baggage to the baggage receiver An information input unit;
A delivery baggage information updating unit that updates the same baggage information as the baggage information input from the delivery baggage information input unit to a delivery completed state from the baggage information stored in the baggage information storage unit; A dunning information transmitting unit that automatically or periodically or irregularly transmits dunning information indicating a dunning of receiving the luggage to the contact information in the luggage information based on the undelivered luggage information stored in the unit. An arrival guidance device characterized by the above-mentioned. 3. The package information printed on the package tag, wherein the contact address to the package recipient is an e-mail address, and the arrival information transmitting unit and the reminder information transmitting unit are configured to receive the arrival information and the reminder, respectively. An arrival guide device for transmitting information by e-mail. 4. The contact information for the package receiver in the package information printed on the package tag is a telephone number, and the arrival information transmitting unit and the reminder information transmitting unit respectively include the arrival information and the reminder information. Is automatically transmitted by an automatic voice. 5. The baggage information printed on the tag is in a barcode format, and the arrival baggage information input unit and the delivered baggage information input unit use a barcode reader to read the baggage information printed on the tag. 2. The arrival guidance device according to claim 1, wherein the information is input.